Tiger Sanitation provides commercial, residential waste and recycling services and roll-off services to the San Antonio, TX area.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
6315 Hwy 87 E, San Antonio, TX 78222
Been on hold for over 30 min. no answer, asked for a automated call back but did not happen. Have two trashcans to be picked up for routine trash only pick up one. No reason why other was not picked up as it meets their requirements for pickup. Once or twice a year I may not complain. This has happened twice in 3 weeks.
Applied here and never got a call back even after two interviews. At least tell someone you’re not interested in hiring them rather then waste their time. If they treat people willing to help them like this, I can’t imagine how they treat their customers.
Christie Brown was very helpful in setting up a contract for a condominium I manage. She was quick, responsive and professional. I highly recommend her and Tiger for your waste/recycling needs.
This company just keeps getting worse and worse. They keep increasing the price… 93.44 and the fuel surcharge is increasing even though the price of diesel and gas has been going down for quite some time now. They leave the can almost …
**EDIT**
I had to change my original two star rating to a one star. In a period of six days, Tiger has missed three pickups: the original pickup day and two additional …
I want to thank David the customer service supervisor. I had a minor issue that unfortunately had to be escalated to management. David is doing customer service the right way, he treats his customers with respect and in a very professional …
Terrible customer service, poor trash service. It’s a shame that there aren’t any real options for trash service when you live in Bexar county and don’t get city trash services. Tiger truly treats you like they can talk to you and act any …
On a commercial level, the account managers, Mr. Doug in particular, is amazing to work with! Never had issues and they always had a solution for our disposal needs! The normal operation day to day customer service is not so well but overall, we will continue to do business with them at our commercial properties.
They constantly miss my trash this is the 3rd time this month when I call it’s a 1-3 hour wait I’m serious!!! Then when you call they rush you off the phone in a Deceitful manner this is the second time they said the trash will be picked up …
Martha Monaco writes: Tiger has been wonderful serving our neighborhood. We appreciate the professional yet friendly attitude of the service providers for both trash and recycling. Tiger communicates quickly and courteously when someone …
Totally unhappy with Tiger Sanitation. Abusive treatment of paying customer. No call back after promising to call back, even after waiting 30/40 mins on the phone. Gave me a queue number but it was bogus. Sent Customer Service an email, …
Not only a bad trash/waste company but a very dishonest and unethical company in general. I recently paid my quarterly bill for the coming 3 months only to have another option for trash pickup. When I called to cancel my service with Tiger …
We have used Tiger for 2 years at Ohana Academy Northeast. Everytime we need an extra pickup or need to make a change Karen Mollo our rep is quick to respond and helps us out. Great company to work with.
I am not sure why they get bad reviews. We use them for our commercial centers, our large 40yd roll off dumpsters and for our home. Our account rep Kristina B. is always quick to respond and always very pleasant. We have had occasional …
I’ve been doing business with Tiger for about a year and can honestly say I’m very satisfied. Their communication is great, pricing is fair and dumpsters picked/dropped on time. Kristina is really awesome to work with and I would recommend them to anyone.
I’ve never had any real issues with my standard trash pick-up. Price is about average and I didn’t need to sign a service agreement or contract. Trash is picked up twice a week, recycle once per. I have never had an issue with invoice …
It was a great pleasure doing business with Kristina B. at Tiger Sanitation. Kristina and Tiger Sanitation have helped me and my organization complete all kinds of projects pertaining to removal of construction debris and all sorts of …
This company doesn’t even deserve a single star. I have had multiple issues with this company. First they are constantly missing my house & I am always needing to contact them to reschedule pick ups. Now, they picked up my bin when I always …
We are very happy with the service we get from Tiger Sanitation. Christie Ann has been a tremendous resource for our community at Stillwater Ranch. She has provided some great opportunities for our residents. I’m pleased to have someone like Christie Anne taking care of our account and more importantly our resident’s needs.
Called to order a dumpster to be dropped off at our new office. I was put in touch with Kristina. Ms. Kristina was very helpful in answering any questions I had and letting me know when I could expect the dumpster. It was delivered and …
Tiger Sanitation has in all regards, met or exceeded my expectations for service and professionalism. That impression is largely based upon my interactions with our Account Manager, Doug Clontz. He has been responsive to our requests and …
I was with this company nearly twenty years with Auto pay and they started billing iradically I called to question my bill and agent was rude and kept defending billing issues with contract that I havent signed In twenty years then company …
Horrible service in the Spring Branch area….consistently misses pick up day.
Received a phone call first thing this Tues morning from customer service. …
Tiger has always done an amazing job getting my roll-offs delivered, pulled and returned QUICKLY. Kristina’s customer service is excellent and she does whatever it takes to get things done right. I will always use Tiger’s services!
We made the switch to Tiger Sanitation about six months ago at our restaurant, and we could not be happier. Karen Bollo our commercial frontload rep made the transition effortless and seamless. Karen takes a real personal approach to …
My trash cans were picked up when I had a 0 balance and then the customer service rep told me it was my fault for not calling them and telling them inmade a payment online! I had a 0 balance for over a week! they should have went over their …
We only use because choices are limited and they understand this. This reflects in their customer service, or their lack of. They will not show up at times. Have had them skip my house entirely, and good luck trying to remedy anything over …
I would give TIger Sanitation zero stars if it was possible. I have never had a company set a voicemail automatically when you call to everyday saying “I’m sorry due to an enormous amount of calls you will experience a long waiting …
I had some material in my recycle bin that I thought was recyclable but wasn’t. When the team came to pick up my garbage they were so friendly and made sure the stuff in my recycle bin was collected appropriately with the trash. Their names …
They increase their rates by more than 10% each year! When I moved here two years ago, they charged me $70 once every three months, which is $280 per year. Then last year, they suddenly changed their rates to $80 (an increase of 14%) …
We’ve partnered with Tiger for over five years and it’s an amazing relationship. They are very fair with their pricing, go above and beyond with seasonal needs, i.e. bulk pick-up, community clean-up days, etc. The best part of the amazing …
Tiger Sanitation has been providing excellent roll off dumpster services for our company for the last 6-7 years. We have built up a solid relationship with their team over the years and are looking forward to continually working with them …
I would like to Thank our sales rep Kristina Buffalo for her great customer service. My experience with her has left me very impressed with this company. This is my first time working with this company to rent a couple of dumpsters. It …
Just recently had a community sign a new contract with Tiger. Christie Anne Brown was so great to work with. She is very professional and prompt. She quickly responded to all of the questions the board members had during their decision process. Thank you for making my job a little bit easier!
I have mixed feelings for Tiger. I have been a customer since 2008 (came from WM who did not have a recycle program and higher prices). Our set-up process was great, got our cans on time, trash is picked up every week as stated, and they …
My company has been a customer of Tiger (previously Waste Management) since 2005. Recently we were experiencing not the quality of service that we expected and had received in the past and therefore were terminating our contract. If it had …
Been a customer with Tiger Sanitation for 10+ years. Was on vacation and when I got back, I got my bill. Paid through my online account same day. Today they didn’t pick my garbage up because my account was on hold due to non-payment. So …
This place is extremely terrible one week they did not pick up my trash I have cameras out side my house and even showing them proff they could not even apologize plenty of other bad experiences with this company
DO NOT USE TIGER SANITATION TRASH SERVICE. THEY TAKE MONEY AND DO NOT PICK UP TRASH FOR WEEKS ON END. READ ALL OF THE REVIEWS HERE AND THEY SAY THE SAME EXACT THING. THEY DO NOT REFUND MONEY THAT THEY OWE TO YOU FOR NON SERVICE. Worse …
I work for a property management company and we manage commercial buildings in San Antonio. Karen Mollo is our commercial frontload representative for Tiger Sanitation. She is amazing. She always responds immediately when I call or …
We moved in to a new house that already had the service. It took multiple tries, several hours on hold in total to finally get someone to pick up the phone. In the three weeks that we have had the service, they have actually taken our trash …
Used them for years but then they changed my pick up day from Thursday to Saturday in November 2018. Then went 14 days w/o a pick up and when I called was told just keep putting can out and they’d get eventually. 20 days b/t pick ups but …
Have just completed 1 year with Tiger and couldn’t be happier. Communication is clear when it comes to holiday schedules, the time of day the truck arrives is almost always the same. Cans are solid. They never leave any trash on the curb or …
I would give no stars if possible. I pay for two times a week service for them to skip days and only allow me 3 kitchen size trash bags for pick up. (Although they state you can have 3 30 gallon bags) call customer service only for them to …
Had an issue with them when it took 6 weeks to receive my trash cans. After multiple phone calls and horrible customer service we finally received them. I was able to look past that because they have been pretty good since then. However, …
They did not pick up my regular trash bin because it had about 3-4 shovels of mulch on top. I didnt think it was a big deal since Tiger has always taken the Lowes paper bag full of grass clipping. The paper bags that were full of mulch and …
Christie Ann and the Tiger Team have always been responsive to the needs of the association’s I work with, providing homeowners superior service. They are also excellent community partners, willing to donate time and services in the interest of building strong community relationships.
This is second time they didnt take my trash for no reason , i just don’t understand why they didn’t, i mean with the price going up i dont see what the issue is , it’s frustrating i called and im on hold for 30 min not able to communicate w anybody to help me resolve this issue
Billing department and customer service is lousy. The billing department did not remove an old card, continued to auto bill the old invalid card even thought I updated payment info. I now have an updated and fully paid account and three …
We have had this company for nearly 2 years. Their customer service is TERRIBLE!!! You can never get a hold of anyone on the phone. They don’t answer emails either. We had a recent incident where our trash wasn’t picked up. And today our …
The community I work for partners with Tiger for trash service and I have had the pleasure of working with them for a while now. Customer service is always superb! Christie Anne and Christina are always incredibly helpful and take care of any issues that arise very quickly.
I ordered a 30 yd roll off dumpster for our business and Kristina gave us great service. The dumpster was dropped off early the morning it was scheduled to be and was picked up right on time as well. Their pricing was better than Waste …
Charge me without picking up my trash. They like to skip my road .
Well, one thing that can really get someone worked up is when they don’t answer your call. Been on hold for 30min and I’m am to the point where I am Just going to file a complaint with the BBB. They have no problem taking your money within …
Had their service for over 1 1/2 years. With the bin to be dumped exactly where it had been since it was dropped off originally and never had a issue with pick up. Then 1 day driver refuses to pick it up and dump it. Complaining he …
My business has been professionally serviced by Tiger Sanitation for the better part of 20 years. We were tempted away about 10 years ago by one of the national brands, only to move back to Tiger within two years. Won’t make that mistake again! Top flight people delivering top flight service.
For over 2 weeks, they missed my entire street for recycling pickup. I’ve been told twice now they would show on Saturday. That remains to be seen for this coming Saturday. It shows straight laziness that they drive right by the side …
My experience with Tiger has been great. When wind had knocked over our recycling, I saw them picking up our stuff from the lawn. After jumping out of the car to help, I got his name and called the company with a thank you. If there is …
Beware of unethical policies. Customer for about 9yrs. Didn’t have many problems with pickups other than around holidays almost every time. The problem is they bill in advance by quarter so you pay for 3 months ahead of time. I moved just …
So far so good. New house and I am use to township pickup so this experience was new to me. I called Tiger Sanitation as the previous owner suggested, ordered the service on a Monday and the very helpful customer service rep, Matthew, had …
I wanted to compliment you on your choice of crews for both the garbage and recycling efforts you accomplish in our neighborhood. …
Often missed scheduled day of pick up then put us on the bottom of list for pick up meaning garbage stays out at road side for three days, then they rescheduled pickup for Wednesday, but never picked up on that day, but on Saturday. I …
Been with a customer to this company since 2010 and they raised their rates by over 30$ since then but their service is still $hit! they never answer their phones, you think after years of price hiking that they could afford multiple lines …
My firm has a client base in the San Antonio area and we utilize Tiger Sanitation for our clients. Why? Because their service is top-notch and most importantly, when you call them for assistance you actually speak to someone that is local …
Twice because of their accounting errors they have not picked up our trash.
**update below** …
Probably the worst waste and “recycling” service out there. They will randomly decide to just skip your house and tell you that you will have to wait for your next day. This happens to me almost monthly so I can count on them to just …
If there was an option to give ZERO stars, I would choose that. DO NOT sign up with this company. Horrible, horrible, horrible customer service. Trash pickup was missed here and there and I called each time to find out what happened. …
Set up an account for residential trash service and requested my and my roommate’s name be added to the account. When I moved my roommate wasn’t able to access the account because the person I called was either too ignorant or incompetent …
After 10+ years of service, my recycling bin was rejected. I found a dry cleaning bag. Lesson learned. Threw it all in the regular bin. The next week my recycling was rejected again. They no longer take glass – wish I had know. Threw …
Karen Mollo is our commercial frontload rep and she was awesome! I reached out and within less than 24 hours she was in contact with me and within 48 hours we had our business commercial dumpster delivered. I work for a pediatric clinic, so …
Took several bags while moving out and placed them outside. I understand they may have a limit on how much they can take. So it wasn’t an issue if they left a few. My complaint is at least two of the bags bursts while they were handling it …
UPDATE ITS BEEN A MONTH AND STILL NO RESPONSE I NEED TO THROW AWAY MY TRASH Tiger came and took my trash bins from my property even though my bill is pain in full. Haven’t heard back from them in 2 weeks I’ve called and never get answer. This is ABSOLUTELY RIDICULOUS WHERE DO I PUT MY TRASH
I love Tiger Sanitation! They were so much cheaper than the company we were using before, they don’t make you sign a ridiculous contract, and the are always ON TIME. Can’t say enough good about them. I just had a chat with a customer rep …
For the most part I have had awesome service from Tiger, a couple of missed trash cans but they quickly resolved that the very same day. But this week I had a huge move going on and a few things went bad with the trash. However Sonia was …
You have the poorest customer service I’ve ever dealt with. Your employees leave trash in the cans never fully emptying the contents. Deal with your customer representative is to no avail. When we ask to speak with a supervisor were told …
Tiger Sanitation has been very helpful in helping out with events in our neighborhood. They did what they said, when they said it would be done. Our account rep, Christie Anne Brown, was friendly, courteous, prompt and attentive. On our …
Love their service and drivers. I have used them for years. Since our former provider stopped servicing our area. Tiger did not serve our community but did close by small towns so I called them to ask if they would start service at my …
How frustrating and aggravating I have been with this company for over ten years and they stopped picking up only to find out that because I pay ahead of schedule I do t receive bills or notices that rates went up almost a whole cycle and …
Very disappointed from the service they don’t pick up the recycling the customer service very lousy .
We have been using Tiger Sanitation for over 6 years and we have never had one problem. In fact, when we first moved into our home, we had several boxes to be trashed and they not only took them, but they helped us carry them from our …
Amazing how we get less service but pay the full price. It’s sad when companies do this to loyal customers.
I’ve used Tiger Sanitation for 12+ years at the condo properties I manage and found them to be 95% reliable. Trucks/Equipment can break down and services delayed, they always showed up within 24 hours. I’ve never had a problem that was not resolved. I highly recommend Tiger Sanitation and I rarely post reviews.
We recently changed service after receiving a flyer for Tiger’s service in our neighborhood. The transition has been smooth, with the bins dropped off promptly and the billing is exactly what we expected. I’m looking forward to working with such a customer-focused organization!
Awful customer service. The pickup service is fair, but if you have any issues that you have to call the office it is below poor. The customer service reps do not care about the problem and don’t answer the phone most of the time. They also …
As a nationwide account manager for many different construction companies, it is always nice to know that there is a vendor that you can trust to do the job correctly and promptly. I have thoroughly enjoyed working with Kristina Buffalo and …
The saga of using Tiger is never ending. We’ve only had “service” with them for three weeks and cancelling today and getting a refund are my goal. Since first trying to set up service actually getting their phone number to go through has …
Pickup was a bit later than usual, so I called and spoke to a courteous, friendly, and helpful person who assured me, “you WILL have service today.” He put me on hold while he investigated and confirmed my account was fine. Twenty minutes …
Beware! This company doesn’t pick up on holiday weeks at all(they won’t pro-rate your PRE-paid bill for it either). Give them a call & ask to speak with management just to see if you get a call back. Pease don’t take my word for it, call …
Tiger Sanitation and its office staff are courteous and responsive. From Charles Rugen to the Billing Department, all my questions were answered and service transfer was smoothly made from one of my business locations to the next. It’s good …
I normal give excellent praises. This time, I am extremely upset how customer service representative treated my husband last Thursdays. …
Usually I have no issues with Tiger sanitation. Recently I had the opportunity to see them in action when things do not go as planned. They scored a 0! We went a whole week without garbage pickup and when we were able to get through via …
Company refuses to pick up trash on days they set. Told me they would not credit the account any more. In the last 10 weeks only serviced 5 weeks correctly. I will be transferring services to another company.
They keep double charging us then they ride past us and don’t pick up the trash.It keeps on happening and I’m not gonna let this continue
I have been with Tiger Sanitation for nearly 3 years. For the first year and a half or so, the service was ok. Since then, my trash as well as several of my neighbors are frequently left on the curb. The most confusing thing is when the …
I truly wish I could give them 0 stars.. our bill was due July 15th, we are unable to make any payments until August 15th due to the fact that our new job is a bi-monthly pay so we won’tget our first check until then. I called tiger …
We use this business in our neighborhood for trash pick up. Last Tuesday, they did forget to pick up my recycling but I called and the following trash day they came in got it even though it wasn’t our recycling day. This morning I received …
Haven’t received any letter invoice, email or phone call and I come home to my trash and recycling bins gone! I pay all my bills! They told me they’ve sent emails and notices. Where?! Now they want to charge a $70 reinstatement fee! Company …
Seriously, they have low ratings for a reason. Just go with Metro save your time. I will be switching next quarter. Trust me. Not worth it I have only been with them since March. And I’m leaving.
Interesting they never respond to reviews on here. Unfortunately our homeowners association has a contract with them and will not allow me to shop around.
From trash not being picked up to being lied to on the phone and the obvious “we …
Never on time, just left me a full trash bin before a 3 day weekend, these guys are terrible. …
I’ve been trying to get a hold of someone in customer service for the last 3 days and nobody answers the phone. I tried the customer service email and the response back feature and still no response. The chat option is down since yesterday. Honestly this is by far the worst service ever. They don’t care about customers or prospects.
It appears they are incapable of holding up their end of the agreement and following the schedule that *they* publish. When they miss a scheduled pick up (recently has been happening more frequently), they promise to send someone …
They took my can “on accident” bc they thought i had 2 and was only paying for 1. Then when i updated my card on file it was charged 2 quarters. I moved out may 1st and they are still charging me. When you call in they have no notes , no …
It doesn’t let you put 1 star. If there was ever a company that did not deserve to be a company, it would be Tiger. This trash service is trash both literally and metaphorically. Just moved into a rental home and thought “oh let’s put out …
I like the review question, What Services Do They Perform?
They are supposed to perform weekly garbage and recycling pick up at our residence. For some reason, they can’t seem to deliver on the services we pay them for. …
After moving here from NJ due to a military move with my wife and I we had to setup trash collection for our house. I called tiger sanitation and Lena picked up my call. Without a doubt she had been professional, friendly, and …
So we been using Tiger for some time and slowly the service has been falling behind. I litterly have had to call their service department because they don’t pick up the trash in front of my house. There is no excuse for them to skip my …
How do you miss an entire subdivision and not send out an email or an all call to inform paying customers? But they’re quick to send out an email for the payment or their holiday schedule.This is not the first time either. When you call to …
My bill is autopaid and they periodically decide not to pick up my trash when I paid for the service… I get if I am behind but I’m not. I’m not even close to payment being due. You guys need to do better at knowing who does and doesn’t
My trash can has been sitting in the same spot for 5 days and is still full. They have come by twice this week and not picked it up. The first excuse was that it was not placed for pickup, which was a lie as it had been pulled to the curb …
These guys have gone from complete heroes to zeros. After I made an address change, I have only received my service, on time, once out of the 4 weeks I have had it with them. I kept getting missed pick ups and I was promised that they would …
Never had problem getting rid of stuff. Reliable service and sends notifications.
Worst garbage company I have ever used! They do not do what they say they will do. They leave the lids open on the garbage bins even when it is raining! I have called and complained at least 5 times and every time I am told the same thing. I would never recommend them to anyone.
They are the most unreliable service we have ever used, this is the 4th time they forgot to pick up our trash and getting a return call takes hours to here from anyone
Kristina Buffalo has provided great service. At first we tried reaching another waste management company but they were slower than a turtle. I saw a dumpster not to far from where I work and decided to give them a call. They quickly …
We have had service with Tiger for 8 years. The first few years were awesome. We called our account manager with any issues and he was on it. Our dumpster was replaced when it smelled really bad, once a year for free. But then they wanted …
I called at 5pm on Fri July 2. I realized they were probably closed .I left a call back request. I was surprised I received my call back at 6pm. Emerson was able to correct my “problem” and my bill pay posted on correct day. I’ve been with …
Missed multiple scheduled and rescheduled pickup. More expensive than others servicing the Canyon Lake area, on hold for 2 hours, return calls for previous calls was over 3 hours. Do not do business with this company, customer service is unresponsive. Poor ownership and management.
Tiger and Kristina Buffalo have provided excellent service for the company I work for. They provide us with roll away containers. Kristina really makes the experience worthwhile. She takes excellent care of us! She always responds promptly …
I don’t have a negative thing to say about Tiger Sanitation . We are happy customers . We get trash pick up twice a week, rates are great and they have outstanding customer service I have never waited more than 2 minutes ever when I have …
I went with tiger because the previous owner of my house had raved about how good their service was. I’m not sure what he was use to before he got tiger to make him think they are any good but he was wrong. My first issue was getting a can …
If you have an option to you someone else do they lied to me every day for a whole week that they were gonna come out because they didn’t pick up my trash for a week and they never did and every day I called and every day they told me tomorrow tomorrow tomorrow and they never showed up but they were quick to collect their money
They changed there recycling times from every other week and never picked up my Recycling for a month I canceled service.
Been using their service for almost 3 years. Had some hiccups with them but now I will most likely cancel their service. Someone stole my trashcan right after trash day. Usually you make a police report about these things and the trash …
I have used Tiger for over 5 years and never had a problem. My bill was due in August but due to a unexpected high expense, was unable to pay. I called mid September to pay and was told it would be due again November 1st. I told her that …
We never get trash service for the green. We pay for full price but not have service. May this time is the last period use
I am very generously changing my review from 1 to 2 stars due to David, a supervisor, reaching out to me to apologize for my trouble, explain what I had concerns about, and attempt to make it right all while being extremely kind. It’s quite …
Dispatch is always responsive and gets construction container changed out within 24 hours of my requests. The drivers are very skilled and willing to navigate difficult delivery access with a great attitude and complete professionalism. I will never use another service ! Highly recommend Tiger Sanitation!!
Watching the garbage accumulate in my complex… This is a week out. What’s going on? No answer from complex or Tiger. It’s getting worse weekly.
Last week as I was leaving my community their driver felt it was ok to aggressively approach me and block the street. After he retrieve the trash he thought it was appropriate to pull on my vehicle and demand that I back up. If he hadn’t …
11/21 update. they are getting better and back to on time and good service. although the rates went up a few dollars, that is okay if they show up.
UPDATE: I guess when you leave them a rating they decide not to pick up your …
Been a Tiger customer since 2013. Until about a month ago, they have always accepted the garbage we put in their 96 gal can and our 48 gal can. 3 of the last four weeks they have not dumped our 48 gal trash can. When I called they advised …
They’ve taken bags out of my trash can when it’s past the lid and left them on the ground, they also do not pick up any bags that are sitting on the side of the can…
The tiger sanitation team leaves part of the trash on the curb. Ezequiel was very unprofessional. He did not listen to concerns and did not want to solve any customer problems. I think they need to be retrained to do their job professionally. I would not use their service again nor would I recommend this business.
Please use another trash service if one is available in your area. They had dated billing practices and will not pick up your trash without notice. They will leave your trash fill the week of Christmas without hesitation. Could’ve not …
They will not pick up your garbage. Still charge you and find a million excuses instead of picking it up. They missed my garbage pick up three weeks in a row, had to call dispatch and send them out again. Spoke to Gilbert over the phone and he said supervisors are too busy to speak to me to resolve this ongoing issue.
Constant missed pick ups. When I call their customer service they just push it off to the next trash day and leave me with a full can. When I asked to speak to a manager they don’t call me back. TERRIBLE company. They have also damaged my …
After missing the pickup last Friday, I literally watched them drive around the neighborhood and not pickup anyone’s trash the following day. Service used to be good, but it’s been lacking lately. They’ve changed pickup dates ~4 times in …
Constant issues picking up our trash but they sure are ready to increase our payments. They increase our payments but we still receive bad service. Put out trash bags next to the trash can but they didn’t take them because they are too …
Left warrior in January for never picking up. I watch TIGGER from my window twice a week as I work from home. The driver himself gets out of the truck & helps the other guy/s. they put bins back safely not touching my vehicle.
Trash was never picked up and cans never delivered. I was told trash would be picked up on Monday to just find out a ticket was never opened for it to be picked up. Now I have to wait another week and I’m over flowing with trash. They have …
Customer service is horrible. Paid my account a day prior to Service going out on Monday and trash was never picked up. Called numerous times to have my trash picked up and they said soonest is 3 days. Unacceptable!
Service was great for several years, but a very recent change in pickup day has resulted in our being missed on two separate occasions. To make matters worse, you can’t get anyone out to pick the bin up the next day because you either can’t …
Need to fix the online pay service or should not offer it. They’ve raised prices so are now capable of hiring someone to help fix this.
Today they did not pick up my scheduled day garbage. All of my neighbors got theirs picked up but not mine. Long wait lines on the phone so finally had to press a number so they could call me back. I guess a lot of people are complaining. I …
They reduced our recycling service from weekly to biweekly, yet they did not reduce our bill. I think a discount is in order for the reduced services.
This is now the second straight week of no service, but im expected to pay for it. I called in and filed 2 separate work orders being assured I would be picked up. I called in a third time to confirm service is happening this week and was …
(4/27/2022) Trash was not picked up. No notification was given, and when we tried to resolve this issue via phone call, no one would pick up or call us back. Now half of my street has bins overflowing with trash, and the raccoons and cats …
Paid for services not rendered going on three weeks. When you call they state a rep will call back in a few minutes next thing you know they are closed for the day and no phone call back, trash cans, or service. …
They are trash. They change their policies often without prior notice. My community allows 3 bags not to exceed 35 lbs each. They see one bag on the side and don’t even touch it b
I have obtained Tiger Sanitation services for Garbage/Recycle. For the 5 months so far, i have been missed at least 5 times, probably more. I call the company and they say another pick up will be scheduled— Well this only happened Once! …
I am so disappointed with Tiger services. I have been with your company over 7 years now and due to a missed payment my trash was not picked up. My account is set up on automatic withdrawal but recently the change from BBVA to PNC affected …
Second week the website doesn’t work to login. Just trying to update my expred card and can’t, absolutely ridiculous!
Normally, I don’t have a problem with Tiger Sanitation; however, I came home and my trash was not picked up and my trash receptacle is broken. I tried to call them at 3pm and they never picked up.
The second you get your bill they won’t stop blowing up your phone. I get it – my bill is due. Can you not call 5 times in 10 minutes in the morning when I’m sleeping?
Can never get anyone on the phone. Their automated system will recommend they give you a call back by pressing 1. Do that and they call back hours later when it’s now inconvenient to answer (has happened twice already). Today is the 3rd …
This company is terrible. We started with them 2 years ago paying $80 ish every 3 months. It’s now over $100 and they took away recycling every week, it’s now every other week. Look elsewhere before deciding to get Tiger.
Paid for the trash pickup service and this is the second week they haven’t picked up my bin. Edit: They did it, they picked up my trash. Well done.
Not good service.Bill paid and they don’t pick up.Called while they still in neighborhood and never came back.Need to look elsewhere for trash service because def. not tiger.
Our HOA switched to this company because they were cheaper than the other satiation services. They only pick up once a week. Occasionally they just don’t pick up the trash. I’ve had them skip our house and our neighbors houses a few times …
Well have had no problems until today our trash day and nothing . U guys want us to pay on time and u guys don’t show up wow. What how about we don’t pay until u guys show up on time I bet that won’t fly will it. Since I started this trash …
Tiger Sanitation went above and beyond in a recent Community Home & Garden Show. They were the first ones to show up for set up and brought an entire team to speak with our residents. Joseph Coelho’s made all residents feel like they were …
If we could change service companies, we would have but unfortunately we’re stuck. Our payments are up to date, but in the few months we’ve been with Tiger, we’ve been lucky to maybe have 50% on time service between our recycling and …
We have had Tiger Sanitation for a few years now and they have been steadily improving. Customer service is very helpful and knowledgable as well. …
Absolutely bull *hit this company!!! Haven’t picked my recycling in a month!!! Payments are up to date…For the love of God avoid this mother fing company!!!
Tiger Sanitation has been a great partner for our Home Owners Association (the Crossing at Two Creeks), below are some pictures of their support of National Night Out. Thanks again!
Just like Metro who I switched from, these guys don’t pick up trash or recycling. They will skip days when you have them out and leave you hanging. I’ve already talked to customer service so many times. Now, today when I brought my bins out …
We got skipped three times in a row as well as other people on the block with mention this, right now I would highly recommend staying away from this company I do not believe that a company is necessarily stuck on their Ways but at the …
They didn’t take my trash twice in a weeks time span for no reason. I called twice and they said everything looks good and they don’t know why they didn’t take it but would have a supervisor call me back that never did. Spoke to the actual …
This company will not get your trash! They only picked up my trash 1 time in a month and a half. Don’t use this company you will be disappointed!
we run a very busy place of business with a lot of traffic ..they did not dump our dumpster said they was traffic in the way …but in stead of asking us to move something they just walked up and took pictures they said…..but they want email me the pictures…. worst company in san antonio……
For the last 3 months my recycling has only been picked up once a month. However they still charge me for service. I emailed I called and no response .
I think Tiger sanitation should have toys and they do good services and you should join a job at tiger sanitation and they are also on time every Monday and Thursday.
Terrible customer service, the only way you can get through is if you select new service then they will transfer you to a representative. I will be switching companies as their customer service is terrible.
Very BAD SERVICE! Drivers are LAZY and always leave my garbage can in the middle of my driveway. They never have a set time to pass by and collect garbage. Sometimes its as early as 8am and sometimes it’s after 3pm.
You pay for your trash and you recycle to be picked up on designated days. they pick and choose if they’re going to .when attempting to call they put you on a hold for 2 hours without ever answering .if you use the automated system by …
Before canceling the service make sure they don’t charge you for removing the containers, which I think is absolutely unfair that the customers pay for that. Plus I did start my service with them at $70 every 3 months now I was paying $103 👎🏽 …
I’ve been with Tiger for a while, and have never had an issue like that bad reviews that are posted. They send emails every holiday to make us aware of any schedule changes. A simple phone call or email to them, will answer any questions I may have.
We cannot be the only ones disgusted with the overall service of this company…Not only their service is awful and their service representatives, like Kris, are rude and disrespectful, on top of that there is not ONE instance in which they …
TERRIBLE customer service. Can’t get a reason why my whole street had missed pick ups on Friday. Still haven’t had my email returned and am currently on hold (53 minutes and counting) with so called “customer service”
Terrible all around. Keep changing services, but, still raise rates. “In order to continue providing excellent service at a reasonable cost, we are changing…..” They are exactly the opposite of what that sentence states. They are NOT excellent service at reasonable rates.
Initially set up my service and was assured that autopay was set up and “everything was good to go.” Fast forward 8 months, I got a collection notice on my phone, and a statement that my account has been closed since April. It sounded …
Very unprofessional! They have me waiting on hold for hours for the past three times I’ve called! I’m just trying to cancel my services since I moved but they never pick up! If I can give a zero, I would! Never recommending this service to anyone!
I have waiter 3.5 hrs for a return call. I even tried to get accounting as if to pay a bill, they still won’t answer the phone. It says go to the web site to pay. With thiskind of business the service can’t be very good.
The fact that this place even calls themselves a business is a joke! Every single week their is an excuse as to why they did not pick up the trash, and on top of that, they state they can send someone out in 48 hrs but it will come with a …
Every time I try to contact Tiger Sanitation, they don’t answer the phone, they never call from the ‘call back’ feature and in general have poor response times to actually pick up trash in my neighborhood. Their prices the last two quarters …
Poor service and poor customer service. They change residential policies often but do not update it on the site. You will be lucky if you speak with a representative within 4-6 hours. They are also rude. They sound like they work from home after the pandemic.
After years of service we suddenly were told they could not pick up our smaller trash can in addition to thier issued can and to read my policy. When i brought it to thier attention that they actually should have been picking up more then …
Customer for 4 yrs … received an email that they’re collecting recycling bin every other week …. so I thought “hey at least the bill will go down since they love to increase the bill without any notice….. called customer service and …
Awful!!! Just got notified that recycling is every other week now, but our bill is still the same. I will now have to toss a full bin of recycling materials in the trash. Nice Tiger. Tiger, do not send an automated response to this!!!! Call me yourself!
I do not recommend. I have had problems with them often. I try to call, you can request a call back through the automated message. I stayed on the phone for 2 hours before finally pressing # to request a callback. It saved my place in line but they called back 6 hours later when I was no longer available busy at work.
No pun intended but this company is TRASH! Completely disorganized and incompetent. We got calls stating they would pick up and to make sure bins are promptly out and lids completely closed…do that and they DON’T even pick up! You try and …
Every month they will increase the rates and you will have to pay for the trucks fuel to come get the trash. The people on the phones will not be able to do anything and will blame you for everything. If I could give this company a zero I would!
I live in Century Oaks subdivision in San Antonio. I personally think Tiger sanitation is the worst trash service experience. We are contracted and pay for trash pick up on Tuesday and Friday but they don’t show up on Friday. Terrible, terrible do not use this trash company
Very poor service missed a payment and will not pick up trash. Even when you pay they will only pick up partially and leave the trash on button of container.
I visited the City of San Antonio Public Works. Mr Acala was happy to make a copy of my debit card. That was more than 2 weeks ago, Tiger Sanitation hasn’t picked up any trash. Mr Alcala says to me, NO sir. We DO NOT give credit because …
Not picking up 2 – 30 gal bags. Truck driver claimed they’re too heavy & wet. He said, he should be able to pick them up by the draw strings with one hand. Customer service says no they’re not picking them up. I’m 60 yrs old and pick …
Going on two years with Tiger Sanitation now. Just wanted to show appreciation for always coming to get my trash out here in the middle of nowhere. They even seem to come around the same time every day. I recommended to my mom and she’s got them now as well.
This company doesn’t take responsibility for there damages. At my apt complex, one of there trucks damaged our door and they yet have to repair. This is over 6 months of phone calls and no one ever shows up. Called several times and …
Warrior Disposal recently went Bankrupt and I scrambled to look for another provider. Tiger Sanitation was one of the ones I called. Although after reading reviews, I changed my mind. They NEVER answer their phones and when I finally got …
I have service for twice a week, I need to call them Monday Thursday to remind them to pick up trash. Maybe they’ll come Monday or maybe Thursday, but most of the time they won’t come, I tried speaking to a supervisor and to this day I have not heard from him
Consistently do NOT pick up when they’re supposed to. Penalty for that, I have to wait until the next pickup. I anticipated them not doing it again and called them to remind them. They assured me o would he serviced. Last straw with this …
Used Tiger Sanitation for a year and change. No issues with their service, and autopay worked just fine. They send out email notices when there are holiday pick up changes, and they’ve never missed a pickup for me. Customer service was …
They charging more for less pick ups and complain about the recycling even tho people found out they just throw there recycling to the dump same place where the trash goes. They charging for 2 trash cans and calling one of them recycle. Smh.
Very upsetting. Changed my recycling to every other week and kept the price exactly the same. They slashed our service in half for recycling and it was like nothing, sent an email to let us know and that was that… They will lose many customers.
terrible service!! my account is paid and they don’t pick up my garbage!! They take 45 minutes to answer the call and they tell me that they will come later, they never did!! it smells bad outside my house and that’s embarrassing! I don’t …
They switched recycling to every other week but won’t pick up boxes left beside my bin. I cannot fit the boxes in my bin because it’s full from you only picking it up every other week! I cannot fit a TV box in the bin! Instead they leave …
I don’t have choice to pick a different service otherwise I’d switch in a heartbeat. Their service is bad in general. Forgetting to pick up garbage or recycle materials on their service day is a norm and happens often. The worst part is no …
This Company had a driver spill a ton of trash on Rittiman road on October the 18th I approached the driver as he pulled into a liquor store to secure the rest of his load I asked him if he was going to clean it up he said “It’s Not My …
This is the company that the City Of Elmendorf uses that my water bill is tied into. They literally picked up EVERY other person’s trash in my area except for mine, & had no reason to skip it as the trash was out where it was supposed to …
Really all you need know is that they won’t answer their phone when you call, but I’ll go on. They also feel it’s appropriate to all of the sudden take away services they’ve provided to you for years (recycling pick up every week). And you …
Terrible service. Call wait times are 1 hr+, never get call backs. They came and picked up my trash bin without notification. Thankfully I had video of them removing my trash bin otherwise I would have to pay $100 for a new bin. When I …
1 stars is too many for this absolute garbage company. They’ve somehow combined increasing prices with decreasing services and frequently missed pickups as their business model. If you have any other options do not use this horrible place.
The worst of all services I have had in Texas 🇺🇸…when you call for CS, the least amount of time I wasted on hold was always over one hour. Even when you are on auto pay your account is placed on a collection hold. Their excuse, “it was probably done after your invoice went out”. Really!! BBB will have an entry regarding this. …
They haven’t picked up our trash in almost 3 weeks. They won’t answer the phone this is ridiculous. Choose another company other than tiger unless you want weeks worth of trash sitting in your house while you pay the trash bill for nothing. I am so close to switching services!
They decided to cut our recycle service to every other week, while still charging full price. Now I have an overflowing recycle bin every week so I called to see if they’d at least provide an additional bin. Unfortunately, they want to …
Ridiculous, now they switched their weekly recycle bin pickup from once/week to once every two weeks… I fill up this bin rather quickly receiving large boxes from shipments and my regular household recycling… Weekly is a must for me. …
The second time my trash wasn’t pick up and my neighbors were. No note or reason why it wasn’t pick up. My bill was not due, so that surly wasn’t the reason. Tiger will remain a 2.7 rating with this type of service.
I missed my payment and I understand them not picking up my trash, yet they picked up my recycle. I made my payment and they still didn’t pick up my trash today. I tried calling them and they had me on hold for a while, before offering to …
This is the worst trash service possible. They forget to pick up trash for whatever reason. You call customer service they apologize then say someone will come back to pick it up it never happens. The trash men somehow don’t know which bin …
Tiger Sanitation stinks. unreachable customer service, very high rates for standard services and bulk pickup, and now they just cut recycling pickup to every other week because “only half our neighbors recycle” allegedly. That’s BS. I’ve …
I’m a new customer and been with the company for two weeks have yet to have my trash picked up yet on two days when I call to complain I get an answer of the not gonna pick your trash up until the day of and they can’t find your street. My …
Tiger just switched services for picking up recycling from every week to every other week, which for us is a problem since we fill our recycling bin every week. I’m sure there will not be a reduction even though they are providing fewer services. I would gladly pay more to continue with the weekly service.
Our HOA contracted Tiger, and this is at least their third five year contract for our neighborhood, however, that hasn’t stopped them from failing to deliver our service that we pay for each quarter. They have zero issue hiking the fees up …
Sine recycling has moved to every week they have skipped picking up my recycle bin. Trash and recycle bins are always on the street on Thursday night for the Friday pick up. They skipped me 9/30/22. I went ahead and left it on the street …
Had go back to Tiger bc Warrior shutdown. Tiger Rep adv me still put out my Warrior trash and recycle cans for Tiger to pickup on my 1st day due my telling her they’re both full. The crew only took recycle my trash is now overflowing. …
First, I don’t typically rate a business unless it deems a 5-Start rating. But if you are looking for a dumpster rental, keep looking. …
So apparently they don’t like to pick up trash ALL the time. They pick up recycling maybe once a month. Which is a fun game we play twice a week. The “I wonder if today is the day they do their job” game. If you call them, be prepared to …
The service so far has been good, although pick up time seems to vary from early morning to early after noon not a lot of consistency. The issue I currently have is that you get a contract with our HOA and start to pull services. This is …
We’ve been with Tiger for a while and had a great time when we lived in Converse but now that we moved to West SA I can’t help but be irritated. They usually don’t pick up our trash until around 3-4PM on Thursdays but for some reason today …
We have been long time loyal customers. Customer service has always been a great experience when I call or go inside. I even stayed after the price increase when most of my street switched. Always had a positive experience. We put our home …
Announced they’ll now only be picking up recycling twice a month instead of every week yet are still charging the same full rate as before when the service was once per week. So the same price for far less service. My recycling bin is full …
We live in a brand new neighborhood in Kendall Brooke that we would like to keep clean and neat! They pick up the garbage whenever they feel like it and when they do they have trash flying into our yards! Yet they have no problem getting …
A while back, they cut our service temporarily and claimed that we all have to sacrifice. They did not reduce our rates so I guess what they met was we, the customers, had to sacrifice. …
It took nearly 4 hours to receive a call back after waiting on hold for 40+ minutes and finally choosing the “call back later” option. That’s alright, I understand people are busy. But then not even 2 minutes into the call, it randomly goes …
Amazing people. We live on a semi-rural road on the outskirts of Bexar County. Google Maps, totally erroneously, places us in the middle of a nearby development. Ridiculous, and seemingly impossible to correct. This has caused lots of …
We just moved to San Antonio and have only had service with Tiger for a week and a half. We’ve already had a missed pickup and there is trash blowing all down the street because everyone has been waiting for it to be picked up for two days …
We have used Tiger’s services since we moved to New Braunfels in 2020. They have almost always been on time, consistent and never complained about picking up any extra trash or recycling I left next to the cans on pick up day. …
I was a brand new customer in May. Not even a few weeks after obtaining their service where I paid the required 3 months up front cost I received yet another bill for another 3 months as well as a hefty price hike for a fuel surcharge. Now, …
I am trying to activate services at my new home and followed the online enrollment. I waited a few days and went back to the site to find out that they are experiencing large volumes of new applicants. I gave them a week but still hadn’t …
Tiger cut our recycling pick up from every week to every other week. They cited cost savings as the reason. My bill is unchanged, but I do have a constant backlog of recycling that needs to be picked up. …
The online billing that is WORTHLESS. I’ve been forced to use this company because my city contracted with them. Over the past 5 years not one single payment was properly handled. Today, the payment website will not even allow one letter be …
Since I missed my payment this month, it completely slipped my mind, they didn’t pick up my trash, they were kind enough to take the recycle, see photo, basically teaching me a lesson, since this week it’s over flowing. Lady on the phone …
This is unprofessional. Tiger Sanitation everyone. This is what we pay so much money for. A disrespectful and lazy service. I love how these companies never apologize. They only comment on good reviews. Shows how much of a lack of class and professionalism these ladies have.
The worst collection company there is. The day after Thanksgiving they didn’t come to pick up the garbage. Not to mention recycling, over two weeks without coming to our community. All the neighbors I know are switching to metro. Since it …
This review is long overdue. A few weeks back I was seeking information on proper disposal of household paint. My intent in this review is not to provide that process, but to comment on the help I was offered. …
Tiger Sanitation delivered a dumpster to my jobsite by mistake. It sat for several days and was used by contractors, as well as nearby apartment tenants. When they realized their mistake, rather than taking responsibility, they emptied …
BEWARE* Rate Increases* Missed Pickup* Service Changes*
I moved into a new house in June, signed up for Tiger Sanitation services (had the option to choose) Agreed on a rate of $73.26 quarterly. I was notified in …
spoke to someone about their dumpster trucks breaking the lid to their provided trash cans. they offered to send someone out to replace the lid, 2 weeks have passed and no one has come out to date. I have been on hold waiting for a rep for …
I was in a pinch and needed a “Pod” like yesterday! My home remodel got moved forward and I needed to get my furniture out. I called several places here in San Antonio and no one could deliver. We found Tiger which we use for our waste …