Herman Portillo, our alarm representative, has been a great asset to our building for numerous years. He has extensive knowledge on our outdated Simplex panel. Thank you Herman for all your support.
Great experience with them, especially the superb and technically magnificent Matthew Schwartz. They were more than willing to help me in all my alarm needs. Went above and beyond.
John our technician was very professional during our installation process. They were very prompt when the appointments were scheduled and just a pleasure to work with.
I love my Titan Alarm system. It is affordable, and more important it is very easy to operate .I now have peace of mind weather I leave for work for the day or leave town for a weak. thank you Titan Alarm.
Being a specialist in customer service, its totally refreshing to write this 5 star review, ANNA with customer service was totally professional and helpful! Reward her she’s a great asset to your company. …
I have used Titan for for over 2 years now. Alex has been very patient with as I am not the most tech savvy person, he takes as much time as I need to understand how much system works.
We here at The Palm Valley Community Center used Titian Alarm after speaking with Paul. We are very pleased Titain and all that Paul has provided. Paul is always available when needed and takes time to teach to us.
I have had several opportunities to work with Titan Alarm over the years, and have been nothing but satisfied with the quality of their products and services they offer. If you are in the market for an alarm system I highly recommend giving them a call.
This is our second experience with TITAN’s installation team and they did great again, explained why they would do, did it, and then gave clear instructions on use of the system. Thanks Zee, Tyler and Josh!
Being a small business owner, my entire life is in my home! Knowing that home and family are protected with Titan Alarms security system, gives me the piece of mind to do what I do best! I really love that even when I am away I can see everything from door bell to playroom.
Superb people! I really enjoyed working with them. They accommodated our budget and were fairly close to what they said it would be for time to install.
My representative was so Patient with me knowing that I did not have computer skills.She took her time and try to walk Each step of the way trying to show me how to login and what not but me being impatient she still work with me
We have had our system for 3 years now, and we honestly could not live without it. It is so nice to be able to adjust our temperature settings where ever we are. I like that I can lock and unlock my door with my phone, and if I forget to turn the alarm on I can just do it with the app, luv it!
I had many question regarding the building owner’s account and Sheena Burlingham was awesome! She answered every question I had quickly, and provided detailed information for me to provide to the property owner. Sheena is an A+! …
Alex did an awesome job installing are alarm system you came out to the house late in the afternoon put in are alarm system checked it nature was working and did it all within a reasonable amount of time. Thank you so much for the awesome job.
Titan was very responsive to my problem and helped with a temporary resolution until a tech could be scheduled.
The technician was very knowledgeable, answered all my questions and resolved …
So I had an alarm with Titan installed 3 years and 5 months ago. Several times we had an alarm and they never came across the wireless voice. Additionally, I just called to cancel only to find out that if you don’t cancel BEFORE the end …
Titan is great! The remote entry and camera are the best part. Its nice to know that I can lock and unlock my doors from anywhere and even adjust my AC! So worth it!
Titan delivers the highest level of customer service I have ever experienced with an alarm provider. Definitely would recommend them to my friends and businesses alike.
Matthew was awesome and knowledgeable. He cleaned up the areas he worked in and made sure I was satisfied before he left. I would recommend him and Titan Alarm to everyone.
I have used Titan for over 3 years now and I have had many benefits to not only my work but my home as well. With their security system I can track my kids as they enter and exit my home, watch the house when I am not there. Adjust the …
Titan has quality made, easy-to-use products. Alex clearly explained how to use the system. I also appreciated that he was on time for the appointment.
Steve craighead / Tristin are definitely 5 stars. Titan is lucky to have him…everytime I call he answers..when I need fire extinguisher he brings them right away.polite quick and efficient..thank u steve..and titan for your awsome customer service!!!!!
Christal was very polite, courteous, friendly, and very professional. She was able to answer all my questions and concerns. I would definitely ask for Christal if you decide to buy a alarm!
I have always had a positive experience with Sheena Burlingham in the Titan Billing Dept. She is quick to respond to my emails and my questions are generally answered in a timely manner.
Sales rep Jim Harter was very knowledgeable about the product and took the time to explain what equipment he thought I needed and why. Sales people like Jim are an asset to the Titan company.
Sheena at Titan has been so easy to work with! She’s friendly and professional and tackles anything we may need quickly! Thank you Sheena for all your help!
“The day and age of customer service… is alive and well.” Terence’s positive demeanor and attention to grasping the essential nature of assisting the customer is very much appreciated.
I liked the overall alarm service but their technician was not knowledgeable and made some serious mistakes. First he was only interested in the sale. I saw the part on the contract that says 2 year contract and was not going to sign, was …
My Account Manager was very responsive to all emails and provided many option to meet my request. The installation took place next day and was completed quickly along with hands on training of the system.
Super disappointed with the experience at Titan. We’ve had their alarm service for 8 years. However, when we needed it most…IT DIDN’T DO ANYTHING. The home was “alarmed” and nothing worked. Motion detector did not work…door …
Jason arrived promptly at 2 p.m. and the window was 2-4 p.m.
Jason is professional, friendly, and competent. He explained in detail what the issue was and how he was going to resolve the problem. Jason tested the alarm …
I would recommend titan alarm to all friends and family! They are awesome. Katie is the best!!! She always goes above and beyond for anything I need and is such a pleasure to talk to!
Britney was so super helpful and knowledgeable! I had a million questions and she was patient, kind, and answered every single one. I definitely feel more secure knowing such amazing people are there to help me! Thank you again Britney!
Neil came out this morning to check our cameras. He was on time, got right to work and found the issue and fixed it! He was professional, easy to speak with and explained everything he was doing so I would understand what was going on …
Thank you so much to Tim Harvie @ Titan Alarm! I absolutely love our security system and cameras! I always feel safe when the hubby is gone or when we are all away, it’s so nice to have eyes on our belonging and know that everything is …
This company is a scam. They sell you a system that has limited serviceability, then when their system is out of date, they keep billing you for service. DO NOT fall for their scam.
Titan Alarm’s installation team did an extremely good job and were professional and courteous. The installers were concerned with appearance as well as effectiveness of the alarm and camera system.
Neil from Titan Alarm came out to my home for an annual cleaning and servicing of my security camera system. Neil spent some time diagnosing issues with one of my cameras before determining that it needed replacement. He also replaced the …
I have lived all over the US and several places outside, and had many National and local alram companies. Titan Alarm has been the BEST overall! Great service, support, protection, etc. Rich features, many options, and a total value add! …
Jordan stopped by Shea Wellness and he and Titan Alarm are exactly what we are looking for. We plan on having Titan Alarm protect not only our business but we intend to have them set up our homes. …
Paul Brooke with Titan Alarm in Phoenix is one of the best sales reps a person could ask for. He has a heart for building relationships, knows his product, and represents Titan Alarm well. His honesty and expertise is impeccable.
Titan came to my property and did a walk thru and not long after they installed our new cameras, video and speakers. I would recommend this Company to all of my friends and colleagues.
MJ Jordan
Amazing alarm company! They did a professional job installing the alarm system. The technician was great and taught me how to use the new system. I would recommend them to anyone looking for a great alarm system and professional install.
We purchased an alarm system from Paul Brook with Titan Alarm. It was a completely seamless and pleasurable experience dealing with Paul. The price was right, and the staff is very knowledgeable. I can’t recommend this company enough. Thank you!
Overall we have had a great experience. Deborah is an excellent Representative who really earned our business. She went over the contracts and made it very clear what we were paying for and she helped us to get the job done in the most economical way possible.
Mike is AMAZING. He is very thorough, friendly, reliable and efficient. We trust him and love working with him. We came to titan because we trust Mike Grossman
I”ve been a Titan customer since 2008 with so-called basic monitoring. Given so much more criminal activity, I decided I wanted to bolster my home security. I contacted Titan and told them I wanted video cameras, and automated door …
I love my Titan Alarm! My rep Paul was on top of things and the whole experience went so smooth. I have had my alarm for almost a year now and I wouldn’t trade it for any other system! Thanks Titan, you are the best!
I called Titan Alarm Inc. about the malfunction of a SkyBell Door Bell and talked to Terrence McDermott. His listen to my explanation and said he would send written instructions by email that would take me through the steps required, which he promptly did. The SkyBell is functioning properly. Thank you Terence McDermott
Britney is amazing! She is so kind and understanding of my current situation. She has worked really hard to get me everything I need and doesn’t push the things that I do not need. I highly recommend Britney!
Jeanine was very helpful with a tech issue I had, and also recommended a necessary upgrade, during which she sent a video to aid with the installation.
We love Titan Alarm, from how knowledgeable Paul Brooke is to the installation process. Everything went smoothly. Paying the same as ADT but with more benefits. So glad we switched. I feel safe knowing they are protecting our home.
Tristan showed up at the appointed time with the right tools to complete the job. Had several fire extinguishers annual services, as well as semi-annual ansul system inspection/service. The price is competitive with the comlany we used to use, and we feel that titan is more reliable and professional than our previous service provider.
Entire process from initial contact, quoting, install, and training was great. Moving a business office and Titan was only vendor to actually follow through with what they said they would do and when they would do it. Highly recommended!
Sal did a marvelous job. very knowledgable, helpful & patient with us; always letting me ask questions & verified that we understood what he was showing us.
I would recommend Titan to our friends, but not enemies! …
I have worked with Paul Brooke to place alarms in several of my offices. The service and professionalism was wonderful, and the equipment was state of the art. I have recommended Paul and Titan Alarm to several of my business associates and I know they have had a great experience.
From my experience Titan alarm is spot on when it comes to security.
Our neighborhood was one of those quiet ones where you could leave the doors to your house and cars unlocked and not worry about people messing with your stuff. …
Titan alarm has GREAT customer service and a great product. We had spoke with a couple other alarm companies and were very discouraged by their customer service, Titan was friendly, prompt, and very helpful throughout the whole process.
Titan recently installed our alarm for our commercial property. Ryan Taylor was incredible to work with and the installation team did an amazing job! I would highly recommend them
Technicians did an absolutle fantastic job regarding installation and training. They were both very professional and educational. Thanks again for an OUTSTANDING job well done.
I had a great experience working with Don Shelton he made sure every thing go smoothly from start till the beginning and if there were any issues he personally stayed in contact and made sure that the issues are resolved and truly I am a …
Titan did our annual alarm and sprinkle testing today at Lifestyles of Glendale.
They are a very professional company and did a excellent and very detailed job. Thanks guy’s I know I’m in good hands with Titan.
I called in regarding my alarm account for my residence. My wife and I have moved out of our home and temporarily relocated with family members until our new home is built in December. Our concern was what our options were regarding our …
I have the Titan Smart Home package in my home and absolutely love it. I can check up on my kids via 3 live video feed cameras thoughout the home, turn on and off a variety of lights, and have fun access contol (door locks) – ALL FROM MY …
Five stars down to one…. this company is a mess. Their sprinkler crew is horrible, poor communication and coordination. Bad at estimating. Poor quality work. Their alarm crew is sloppy and not very friendly. Their office staff is slow to respond and is bad at customer service. Used them once on a project, never again.
Okay so I have had Titan alarm at my house and business for some time now and I am just so happy that we went with them. Everytime we want something added or new they are always right on it. We had an issue with a camera we bought from a …
Had a great experience recently with Titan Alarm. I just want to thank you for the great home security system you installed. The alarm system is the best service i’ve ever had in phoenix. …
I wanted to take a few moments to recognize a company and an individual for a super well done job. I had contacted six different alarm companies. Two were local to where I live and the other four were out of the area. First, I would tell …
The Titan Alarm installer was terrific, he went out of his way to make the install go smoothly. And, after a very minor glitch, he came to the house and fixed the alarm equipment quickly and without hassle. I recommend Titan Alarm and the service they provide.
Nanette Erickson
We have had Titan install security systems and camera’s in all of our branch offices. From sales to installation and support they have done an outstanding job. I have since installed their system in my home and have had the same experience.
The quickest response time, most helpful and kindest employees at this company. Specifically Jeanine Torrez and Christal Jordan. Those 2 have helped me out so much in a timely and professional manner.
Awesome service, great work ethic! My Technician Peter was so helpful he went above & beyond. Would strongly recommend to friends, family & fellow business owners.
Thoroughly pleased with our Titan alarm system that we’ve had since April. I really appreciate the mobile apps that allow us to monitor our alarm activity as well as disarm and arm the system. Recently I was 2,000 miles away and still was …
Our tech Storm did such a great job! He installed the system super quick and very professional! He was very patient explaining to me how to get familiar with their system. …
Titan Alarms is FANTASTIC! Your employees are professional, knowledgeable, and courteous. I also appreciate that they are clean-cut and polite. Jordan Ruzicka makes the whole experience simple and pleasant. Your whole-home monitoring is …
I’ve had my system for almost 2 years now and it’s seriously my favorite thing in my house! I have everything in my house integrated and programmed into my Titan Alarm Smart Home system. I can control my Thermostats, a bunch of different …
I have had Titan Alarm services at my home and business for several years now, and have been extremely pleased with their approach to business, from sales, to installation, to customer service after installation. It is often difficult to …
Ben Sanchez was an absolute pleasure to work with! They take the time to help explain and teach you about the system you are interested in! Instead of just feeding you numbers.. Id recommend this company to anyone!! Thank you for all of the support along the way!
I have been shopping around for a home alarm company for the past year, and am so thankful I was recommended to Titan alarm. I travel a lot for work which keeps me Away from my family, the most important thing in my life. I can finally …
My experience was absolutely terrible! I had been a customer of Giant Security prior to the acquisition, and at that time, I have amazing service!
Recently, I opted to purchase additional features to my home security system; …
We wanted to update our alarm system and Paul B. with Titan was able to offer us sound choices and provided us with exactly what we needed to further secure our home. It was truly a pleasure working with Paul and the Titan technicians, who demonstrated knowledge and integrity every step of the way! Thank you.
I’m with Mountain States Nursery and Titan Alarm installed a CCTV survalance system. System works great!! Paul has been excellent! He has done a fantastic job as our representative and it is nice to know he is always available if we have a question.
We got an alarm system from Titan and have loved it!! The features and home automation is really cool, and very handy when we leave the house. We have had a great experience with the whole company, from the sales rep to the monitoring …
We have been with Titan for the last few months and it has been great, from installation, training on the system to arming it when we are out. With the system we use the remote on our key chain for everything. It is so simple to arm and …
Deborah was a great sales rep who was willing to customize our alarm solution to our relatively odd setup. She had good follow-up and was great to work with. We’ve been happy with our new setup so far.
Matthew was on time, very polite and professional. He was very meticulous with his wiring. Other people will just leave it looking like a bird’s nest, but he made sure they were neatly laid out which would make it easier for another tech to look at in the future. He would be my choice for any future service calls I may need.
Titan Alarm has been so great to work with! Signing up for services was fast and easy, everything is automated, and the peace of mind I get from having my house protected no matter where I am at is worth its weight in gold! I have a ton of …
From my first appointment with Jordan who listened to what I needed and did not try to sell me anything I did not want to the installation by Bill to the billing setup and follow up with Kelly everything was handled in a professional way. …
“THANK YOU” Titan Alarm, Inc., & Staff for the service you have provided for our business,(Design Plus Interiors), in Mesa, AZ. In this day and age It’s always reassuring to know that we are being well protected when we are away from our …
Titan Alarm goes above and beyond to ensure their customers are satisfied. From the initial call to the instalation to the service thereafter, we are very pleased with the friendly, professional, and responsive service from Titan Alarm. Tim …
Terrance at Titan alarm was great. He was patient and very friendly while help me access some reporting. He deserves a raise 😃. Thank you Terrance!!!! …
This is a great company! First, their customer service representative, Mr. Paul Brooke, was very professional, courteous, and personable. He took time to explain everything (and I mean EVERYTHING) in detail and made sure I understood it. …
Titan alarm has been very helpful whenever I am in need of technical support. My problems have been solved quickly and efficiently and I always seem to get a friendly rep. Would definitely recommend!
Titan is the security system we use for our business. Paul is our rep with the company and he is wonderful. He helped us get the right system for our office that met our security needs and budget. He often checks in to see how things are going. We are happy we chose Titan for our security system.
Titan Alarm has worked diligently to provide community surveillance systems that really provide the added security requested by Board Officers in communities I manage. The Titan Alarm team is thorough, always timely and their communication …
Today I had the pleasure to work with Storm and John. They came and executed the installation of Ethernet cables and installation of cameras and training of how to use the camera interface. They both were professional and friendly. I am …
We had a very loud sounds alarm going off in our home – about every 45 seconds. We moved into this home about a year ago but didn’t setup the Titan alarm system. I called in and even though we didn’t have an account with Titan the nice …
Titan Alarm are true professionals!!! They did what they said they would do in the time specified. I was pleased with their follow up and assistance to trouble shoot any issues. The installation crew did a phenomenal job hard wiring our …
Have been with Titan Alarm since 2011, great customer service thanks to incredible individuals like Sheena and Britney, that went above and beyond any other company’s customer services.
Thank you for being part of our family.
Titan came highly recommended by our realtor. We’ve been working with Camden, and while we’ve had some technical hiccups in the enrollment process, Camden has been there every step of the way! The whole team is knowledgeable, courtesy, and …
Titan met their promise at every turn in our recent alarm conversion at multiple units. Their sales specialist was informative , their install team communicated ahead of the install, was timely and professional during the installations, and …
Have had a good experience with Titan. Sal installed our equipment and was very detailed oriented and went over everything at the end. We just had Bill out to look at 2 of our thermostats and was very polite and knowledgeable.
I have been a Titan Alarm Customer for more then 7 years. The service I have recieved has been outstanding. Whenever I have a question I call the local office and there is someone there with a smile to answer my question. I highly …
Britney was friendly, professional and helped to solved my problem/questions. She went above and beyond to email me a link to my alarm panel, and offered future assistance. 5 stars all the way!!!😊 …
Your technician did a great job with our new camera install. He was on time, efficient and was neat and clean. The camera configuration to the NVR was a bit challenging, though the technician was able to figure out.
Thank you for the job well done!
Not only were they professional, but they were early on their timelines provided. We feel that not only did we get the product we were promised, but the service also exceeded our expectations. Go with Titan!
I’ve had titan alarm services for over 5 years now and I love it. Great service and techs. Had Josh Roper come by to install my brand new system with tablet, doorbell camera, thermostat and all! Awesome! Highly recommended!
My experience thus far about working at Titan Alarm has been amazing! I work with great people who are friendly and happy about helping customers ! We offer the best product for securing homes keeping our customer’s families safe. We can …
Titan Alarm impressed me. The alarm tech did an excellent job installing my system. The sales team is very professional. The alarm system is very high tech with a lot of bells and whistles. When I showed the system to a friend, they wished …
Titan Alarm has been extraordinarily positive in every way over several years now. I had an analog camera system that progressively failed, and the Titan installer/trouble-shooter was absolutely gifted in keeping it going for a few years. …
Awesome service and everything was installed quickly! Angel and Hunter did a great job teaching us how to use the security alarms and system. Easy to use and feel safer at work!
We use Titan for Access Controls and CCTV on our commercial properties and couldn’t be more pleased. The install and maintenance crews are top notch and enjoy working with Sheena in Accounting! Highly recommend.
I listened to a Ted Talk recently and the person speaking referred to themselves as a “Titan” of their industry. I thought that was somewhat presumptuous, less than humble in my mind-how dare they! :). I hear it’s not bragging if it’s …
John was our lead installer and did an awesome job. We are one day ahead of schedule, all cameras were installed with minimal downtime and our new POE cameras are amazing! Great Quality! Thanks so much Titan!!!
I recommend Titan Alarm to every business owner for their caliber of work and “can do” attitude. Paul Brooke defines customer service and was always our partner in resolving our unique challenges. 5 stars!
Titan Alarm company is the BOMB!!! I called for my 95 year old mother and they really took care of her! It is so awesome to get such great customer service! Thank you Brittany! You’re the BEST!!!
Professional staff. Great customer support. Britany was very helpful and she even sent me a PDF manual for my alarm system to try and save me the trouble of having a technician come out. The technician who they eventually sent was very …
Titan Alarm is the Best. We love having it in our home and being able to control the system from our phones, and get notifications when the system is armed and disarmed. Its so easy to use, and I love having the smoke detectors linked in …
Titan security is the best I have ever worked with and I have had the leaders in the industry ADT one example, I have very few issues and if one does come up I have had the absolute pleasure of working with Luke the utmost professional. …
Sadly, my place of business has had nothing but problems with Titan Alarm since day one. Have literally had to fight tooth and nail to scrape together bits and pieces of the work that was originally agreed upon and already paid for in our …
Recently had Titan Alarm come in and bring my company up to the current century with alarm technology. We are a medical provider so we wanted this installation to get quickly and with little to no interruption on our patient flow. …
Top notch service!
One of our security cameras was on the fritz and we were boarding a plane within 5hrs (for a one week vacation). Titan reps jumped on the opportunity to set our …
the titan team is fantastic! from the initial walk through and discussions about what we wanted, needed, and what could be provided was seamless and easy. …
Casey is the king of Titan! He fixed everything and was very efficient and personable. He went out of his way to make sure everything was done correctly. Anytime I need my alarm system serviced I will ask for Casey! He did an excellent job!
Very satisfied with both Cody our salesman and the of Sal, the gentlemen that installed my system. The installation is top notch and very professional and I already feel more secure in my home and also happy that I supported a locally owned company.
Amy with Titan alarms and Titan Alarm where great to work with. They were on time , quickly got my install scheduled and Derek the Installee did a great job with the install. He was quick and clean as he went and rxplaibed everything …
We where having a lot of trouble with Cox and our Titian system, we are so appreciative that they sent Josh our way! He went above and beyond what was needed to help with our networks and systems to get everything where we needed it to be. Couldn’t have asked for a more awesome tech
My experience with Titan Alarm has been epic. We have upgraded our access systems and cameras with this customer service centric company. Professional, knowledgeable and proactive! Huge thank you’s to John Bailey, Elizabeth and Ryan!
My entire experience with Titan Alarm has been tremendously positive. My initial in-home consultation with Jordan helped thoroughly answer my questions and see how Titan Alarm was the perfect solution to my needs. The installation was …
My experience thus far about working at Titan Alarm is awesome. I work with great people who are friendly and happy about helping customers get secured. I work in the call center where I help get customers informed and educated with their …
Professional company with amazing customer service. From the first call to setup the consultation all the way until the final goodbye on the day of installation, Titan Alarm was 5 star all the way. The technology they poses in regards to …
My experience with Titan Alarm has been great! After having my home broken into, I contacted Titan Alarm to install a security system. They knew exactly what system and features would work best for me. They were able to install the …
The tech, Sal, was so nice and professional. I love my alarm pad and he showed me how to use the bluetooth feature. I’m extremely satisfied with the service. Sal didn’t leave until all my questions were answered. I switched to Titan after …
Titan Security System has provided excellent service and support for more than 10 years. Thanks to all the staff members, in particular, Britney Ammons.
Christal Jordan was so amazing to work with and couldn’t have been more of a help. Titan is the BEST alarm company, both commercial and residential, in the valley.
Britney was friendly, engaging, and able to help me with one phone call. She made sure that all of my questions were answered before we ended the call. Great customer service!
Titan Alarm has been a great service! The technicians were great and the installation was easy. It is nice to know I can use the camera and see what is going on in my home when I am away. The ease of the app for my phone is great. If we …
Very efficient and thorough help from Titan, specifically Storm and John Bailey. Had issues with A/C fuses when the new thermostats were installed. They stayed late to trouble shoot the issues and ensure it was fixed same day. Great service
Customer service was exceptional helping me get my new sensors pair to my security panel. She had a willingness to help and wasn’t made to feel I was putting her out.
Highly recommend Titan Alarm. Great experience.
John came to get all the equipment online and was a marvelous representative to work with. He was courteous and knowledgeable and made me feel like he wasn’t …
We have Titan Alarms installed in our house and both of our Saloons. We have been very pleased with everything. Paul is amazing at setting up exactly what we needed. Service has extent and we’re extremely happy with the price.
Alex always does his best to come to our rescue in a timely fashion. He is so pleasant and easy going, yet gets the job done quacking and professionally, giving us confidence that we made the right decision in our security. Titan has been wonderful and Alex is fantastic@
My salesman Ryan T. Was awesome to work with. He explained everything to me and we got exactly what we wanted. The company as a whole has been very professional and easy to work with from the sales process, to the installation, to training …
I would like to highly appreciate and recommend Titan alarm , We have multiple stores in many states in US and Titan Alarm has been the best alarm company that we have in our stores. Specially i would like to highly appreciate the tech …
Brittney and Terrence in the tech department are always so helpful. Every time I call they take care of me in a timely manner and really care about the outcome of the work. Thank you both for always getting the job done ✅
Love my Titan installed cameras and when I had an issue Crystal was able to connect with me and get it resolved without having to schedule a tech to come to the house. She didn’t have the answer upfront but kept digging until she was able …
Andrew, josh, and John were SO helpful! We needed good coverage, protection, and a company locally. I’m so glad we found Titan. From start to finish it was so simple and up within 2 weeks of our first meeting. The camera view and picture is so clear I can always see what’s happening at my restaurant.
Mike Maltzberger was amazing to work with! He took his time and made sure to answer all of our questions and was extremely knowledgeable about all products. Mike even came by while they were doing the installation to make sure all was good and that I had to hang ups or problems. Titan is very lucky to have Mike as an employee!
I just upgraded our system with Titan and had the pleasure of working with Jeanine Torrez. Jeanine worked patiently with me this week with all my questions and upgrades. I wish more businesses had employees like this that cared about their customers
Our entire experience from sales consultation to installation, was fantastic. Our sales rep was knowledgeable and friendly, and helped us pick the perfect package that perfectly fit our needs. Our installer was also very friendly and …
Nicole Romaine at Titan Alarm Customer Service is awesome!! Very fast response and professional. She responded to my weekend email, first thing in the morning right at opening, 8:00 am. I have been with Titan Alarm for 10 years.
Jeanine was extremely helpful and patient in helping me update my account settings! Much appreciated. Big fan of Titan Alarm and their family owned business. Thank you!
Titan alarm has been great so far with my experience. Purchased the automation package and the Titan Company along with Andrew Ray have definitely helped answer all my questions and make it easy to make my home and family safer. Definitely recommend to friends and family.
I have been a Titan Alarm client for a number of years and so happy! Recently moved from one home to another and of course reached out to have a new system and service installed. All around from initial walk thru with Mike, install with …
Storm was very professional and thorough with the installation. He was informative and patient at helping us get everything set up on alarm.com for the needs we have at our church. He was respectful to the staff at Mountain View Lutheran Church and his interactions with other Titan employees was professional.
If you’re looking for a great security system, with friendly customer service, and a knowledgeable staff then Titan Security is for you! They provide the last technology with all their systems and make installation and monitoring simple and …
Titan Alarm has always responded with a great sense of urgency to any/all of our requests. They are a great vendor for us and their customer service has always been professional and superior in our dealings. We are extremely happy to have them service our business needs and highly recommend them.
Everyone at Titan Alarms was very helpful, informative and professional. Our questions were answered immediately and follow up was always completed without hesitation. Our installer arrived on time, was thorough and took time to explain the …
Of all the businesses ive visited over my 63years of existence, Christal from titan provided me with the utmost in excellent service. I felt as though i was visiting with family. Make sure you reward her handsomely for her unwavering dedication to excellence and hospitality.
Ryan and the team provided a quote with 4 hours of your project review and installation was executed within two weeks of signed agreement. Quality of cameras ease of use of system are exactly what we wanted. I highly recommend Ryan and the …
We had a system from another company but were not very happy. I contacted several different companies for quotes but Titan was the only company that informed me I could use my existing equipment, which of course was a great savings. …
I had Britney as my contact at titan and I cannot give her enough stars for the help she gave me. When I called with the concerns I had she didn’t think twice about doing everything she could to make sure I was happy. Britney went above and …
I’ve had nothing but amazing experiences with the team at Titan Alarm. They’ve had amazing customer service and made sure that every issue gets resolved. I’ve never had a company go so above and beyond for us!
Excellent!!! I’m glad we choose to do a security system for our home. It just gives me peace of mind. I love the online features we choose and how it interacts with our smart phones. If I’m away I know what is happening at my home. Our …
This is a very nice company. We did a lot of research prior to selecting Titan. Very efficient and helpful. We did not add the camera due to monthly cost. Their monthly cost for added cameras was not anymore than anyone else. We have a very …
I absolutely love my alarm service with Titan! I have had the greatest experience with the Team Titan since 2009 and look forward to continuing with them through the future. The customer service I received from staff was awesome! Dom and …
Not sure who is giving these good reviews. We have found Titan to be the worst vendor we have use over our 20 years. The product was defective, and was finished so poorly, they have repaired broken parts over 7 times in 9 months. They …
Great staff! Clean work and amazing attitudes! I appreciate the Titan team and all they have done to keep me and my family feeling safe! Life long customer and I will definitely recommend to all my friends and family!! Than you Titan Alarm!!
We sold a property and were told that the service could be transferred to the buyer. After the sale, Ryan Taylor signed buyer to a three [3] year extended contract but still decided to bill me. Also, when we set up service with this …
Great customer service. I’m very happy with Titan Alarm’s service and plan to continue staying with them for many years. I’m already a customer for over 5 years and they have always come through with great service and have solved all of my issues in a timely manner.
I just went to review Titan alarm and realized I already had so you know they are good! Just had another great experience with Sheena in billing. Titan alarm just feels local and warm. They care about you as a customer and they make sure …
I have used Titan Alarm for the last 7 years and recommend them to everyone looking for a security company. The team at Titan is easy to work with, and they’re quick to respond to any issues and concerns. Titan has gone above and beyond on several occasions and never disappoints in their service.
Christal at Titan Alarm was so efficient and friendly! She was incredibly knowledgeable and so patient with us over the phone. She offers very prompt customer service and is so encouraging. Neil was our technician who came out and he was so …
We had been with a different alarm company for years and we were not happy. I got online and read the amazing reviews on Titan and decided to have TITAN install a new system at our business. From the initial call to the completion of the …
John Bailey is amazing and so helpful, he’s kind and caring and solves any issues quickly and efficiently. He goes above and beyond to deliver a great client experience and is super informative when teaching skills or navigating equipment …
Horrible place if business, I read the contract twice, and spoke with the sales agent (Britney) to verify the one year warranty for parts and labor, Britney assured the warranty. once I signed the contract document electronically, the …
I contacted Titan Alarm Inc. for a quote on security cameras and alarms for my business. Titan Alarm was quick to respond to my request for a quote and thorough during the evaluation of what would be needed to best protect my business. The …
Cody was wonderful in helping us get everything set up and together that we needed. Our install Tech, Casey, was great as well and got everything done timely. And when I had any questions, Britney and Jasmine in the office were super helpful. Great company and awesome customer service.
Terrance in customer service was awesome! I had an issue that needed to be resolved regarding a transfer Of contract and needed it to be done as soon as possible. Terrance was on top of the file in advance, quickly responded And made …
I have called and tried numerous times to work through issues with this company and can’t get senior staff to respond or resolutions to anything. They are a very difficult company to work with- not customer friendly. I rarely ever leave frustrated reviews but…specifically- inaccurate billing lack of billing transparency.
I have been with Titan Alarm for several years and applaud their professionalism and efficiency! They are always quick to respond to incidents and issues. Customer Service is always quick and courteous! I have been with other services, but wouldn’t want to be with anyone else except Titan Alarm!
Tambria was able to fix the problem in a very timely manner. She saved me a lot of problems. I enjoyed talking to her. Would recommend Titan for all your security needs.
very professional team to work with! Installation quality is great and they have great technicians, love working with Mike. Ryan is great to work with and gets the right quote done the first time. Would recommend to anyone for business needs. I also used Titan for my home alarm and they were great in that area as well!
They are so personable at Titan Alarms! They treat you like you are their only customer when you call them! We fell behind on our payments a couple times. They worked with us, and NEVER made us feel bad about it! Top notch company!
I called Titan to request the removal of the video services as we have not used it for months. I asked if there would be reduction of the monthly fee less the video service. Just my luck, and a good one at that, my call was transferred to …
Great team at Titan Alarm. Everyone I have encountered is quick to respond, very pleasant and all seem to possess very positive attitudes. The helpfulness and knowledge that they supply is remarkable. Encountering a company with just a …
I m a new customer with Titan Alarm and from the initial consultation with Steve the technician, on letting me know what I need done. To when he came to install the equipment, he was polite and thorough and extremely clean when working. …
I have been with Titan Alarm for a little while now and I couldn’t be more happier that I am. Today I had the pleasure of speaking with Terannce, he was polite and quite courteous! He took the time to fully explain any questions I had and …
Today I dealt with Customer Service Representative Tammy Figueroa to make changes on my account. There were some difficulties and Tammy worked patiently through them with me. I have had Titan Alarm for years at 2 homes and their service and …
Titan has been and continues to be a great company to work with. Brittany was super helpful with contracts I needed asap. Sheena in billing is also fabulous along with others I’ve received assistance from. I greatly appreciate that Titan still provides great, old fashioned customer service for my personal and business accounts.
Super impressed with Titan Alarm. Every aspect of our transaction from sales to installation was amazing. Their people are professional, personal, and top notch! They made sure we were taken care of and all questions answered. A huge …
Titan bought my former Security company. There were many ongoing issues with installation and service with my former company. The owner of the company had sold and been paid in advance for services, equipment and products that were not …
Tammy handled my billing issue with alacrity. So I would recommend her. to work with customers. Service men were professional and easy to do business with.
We love Titan Alarm! It is a phenomenal company. Their customer service is top shelf. I was able to work with one of their employees, Hunter. He takes customer service to ninja level. He was so good to us, and even gave part of his sandwich to our poodle. We are customers for life!
Titan Alarm is GREAT! I had hired a different security company to set up my home in Arizona, and what a mistake that was. Incorrect materials, some of the equipment was used, connections often dropped, many features never worked, etc. …
Worked with Terance McDermot in adjusting our contract. The gentleman was very kind and patient with me and followed through with exactly what we agreed upon. Very happy working with Terance.
Elena’s Assisted Living Home appreciates very much the communication with Titan Alarm, Customer Service Supervisor, Mr. Terence McDermott. I also appreciate his promptness and decisions taken. Mr. Terence McDermott provides the best solutions about our inquire. Congratulations, Mr. Terence McDermott.
Titan Alarm has been very prompt with answering any questions. Great customer services from the Admin team to the Technicians. We would definitely recommend using there services.
Herman Portillo, our alarm representative, has been a great asset to our building for numerous years. He has extensive knowledge on our outdated Simplex panel. Thank you Herman for all your support.
I spoke with Tammy Figueroa and she was extremely helpful, knowledgeable and polite. Overall it was a wonderful experience.
Great experience with them, especially the superb and technically magnificent Matthew Schwartz. They were more than willing to help me in all my alarm needs. Went above and beyond.
Britney gave us such great customer service! Took her time to explain everything to us 🙂
I was needing help with troubleshooting and Britney was able to help me out. It was excellent customer service. I highly recommend titan alarm.
Terence did a great job solving my technical issue. Got back to me with the solution. Excellent service!
She is very friendly, has good customer service. She’s fast and efficient at what she does. Would recommend her to anyone to get the job done.
John our technician was very professional during our installation process. They were very prompt when the appointments were scheduled and just a pleasure to work with.
We had a large surveillance camera installation and Titan Alarm took care of us quickly, professionally, affordably and with great customer service.
I love my Titan Alarm system. It is affordable, and more important it is very easy to operate .I now have peace of mind weather I leave for work for the day or leave town for a weak. thank you Titan Alarm.
Tristan was great to work with. He was on time for appointment, quick and expedient in his task. Thank you Tristan!
Being a specialist in customer service, its totally refreshing to write this 5 star review, ANNA with customer service was totally professional and helpful! Reward her she’s a great asset to your company. …
I have used Titan for for over 2 years now. Alex has been very patient with as I am not the most tech savvy person, he takes as much time as I need to understand how much system works.
We here at The Palm Valley Community Center used Titian Alarm after speaking with Paul. We are very pleased Titain and all that Paul has provided. Paul is always available when needed and takes time to teach to us.
Dealing with Paul and the people at Titan has been a very positive experience. Equipment upgraded and works great! Thanks, Paul!
I have had several opportunities to work with Titan Alarm over the years, and have been nothing but satisfied with the quality of their products and services they offer. If you are in the market for an alarm system I highly recommend giving them a call.
Outstanding customer service. Titan Alarm did a great job on security cameras. Thank you Paul for everything you done for our community.
This is our second experience with TITAN’s installation team and they did great again, explained why they would do, did it, and then gave clear instructions on use of the system. Thanks Zee, Tyler and Josh!
Being a small business owner, my entire life is in my home! Knowing that home and family are protected with Titan Alarms security system, gives me the piece of mind to do what I do best! I really love that even when I am away I can see everything from door bell to playroom.
Titan is fantastic. Always very helpful no matter who comes out or who I speak with on the phone. I highly recommend. Great pricing as well.
Sheena in the billing dept is outstanding! Steve is a wonderful tech, super helpful and Katie in service always takes care of us!
Superb people! I really enjoyed working with them. They accommodated our budget and were fairly close to what they said it would be for time to install.
Matthew was very courteous and answered all of my questions. He was professional and on time. I would definitely recommend Titan to my friends!
My representative was so Patient with me knowing that I did not have computer skills.She took her time and try to walk Each step of the way trying to show me how to login and what not but me being impatient she still work with me
We have had our system for 3 years now, and we honestly could not live without it. It is so nice to be able to adjust our temperature settings where ever we are. I like that I can lock and unlock my door with my phone, and if I forget to turn the alarm on I can just do it with the app, luv it!
Jeanine Hinton was extremely professional, knowledgeable and friendly during our discussion. Great employee!!
Great service! Paul our rep has always been great to help whenever in need. Would gladly recommend Titan because of their great customer service.
Matthew came out to fix my alarm system and he did a great job! He was very professional and friendly. I would reccomend Titan to anyone!
I had many question regarding the building owner’s account and Sheena Burlingham was awesome! She answered every question I had quickly, and provided detailed information for me to provide to the property owner. Sheena is an A+! …
Andrew, was professional, knowledgeable and extremely friendly. A very smooth process and I’m glad I made the switch to Titan!
Alex did an awesome job installing are alarm system you came out to the house late in the afternoon put in are alarm system checked it nature was working and did it all within a reasonable amount of time. Thank you so much for the awesome job.
I enjoy working with Titan Alarms , Ryan Taylor is always on point and willing to help, best prices and customer service.
Titan was very responsive to my problem and helped with a temporary resolution until a tech could be scheduled.
The technician was very knowledgeable, answered all my questions and resolved …
So I had an alarm with Titan installed 3 years and 5 months ago. Several times we had an alarm and they never came across the wireless voice. Additionally, I just called to cancel only to find out that if you don’t cancel BEFORE the end …
Tammy was super helpful in setting up my alarm system I definitely will send my friends to titan alarm!
We have had Titan for three years now at two of our locations and the service and Paul our sales rep have both been great.
More features for our restaurant business than any other. Walk in cooler temperature monitoring is great!
Service is spectacular! Great training! …
Titan is great! The remote entry and camera are the best part. Its nice to know that I can lock and unlock my doors from anywhere and even adjust my AC! So worth it!
Elana did what she said she would do, got all the information that I needed.
Titan delivers the highest level of customer service I have ever experienced with an alarm provider. Definitely would recommend them to my friends and businesses alike.
Britney did an amazing job!! Definitely recommend her and Titan for the excellent service!
Paul at Titan was amazing! He made sure I had what I needed! Fast, efficient customer service! I’d give them 10 stars if I could!
Matthew was awesome and knowledgeable. He cleaned up the areas he worked in and made sure I was satisfied before he left. I would recommend him and Titan Alarm to everyone.
I have used Titan for over 3 years now and I have had many benefits to not only my work but my home as well. With their security system I can track my kids as they enter and exit my home, watch the house when I am not there. Adjust the …
Titan has quality made, easy-to-use products. Alex clearly explained how to use the system. I also appreciated that he was on time for the appointment.
Paul our representative is amazing. His customer service is second to none. So glad we chose Titan for our security. Thanks Paul for everything
Steve craighead / Tristin are definitely 5 stars. Titan is lucky to have him…everytime I call he answers..when I need fire extinguisher he brings them right away.polite quick and efficient..thank u steve..and titan for your awsome customer service!!!!!
Christal was very polite, courteous, friendly, and very professional. She was able to answer all my questions and concerns. I would definitely ask for Christal if you decide to buy a alarm!
Simply the best! Love my team at Titan Alarm. They’re easily accessible through phone or text. Can’t see myself working with anyone else.
Working with Jeanine, was a pleasure! Her patience and knowledge of the Titan product was very helpful.
I have always had a positive experience with Sheena Burlingham in the Titan Billing Dept. She is quick to respond to my emails and my questions are generally answered in a timely manner.
Sales rep Jim Harter was very knowledgeable about the product and took the time to explain what equipment he thought I needed and why. Sales people like Jim are an asset to the Titan company.
Sheena at Titan has been so easy to work with! She’s friendly and professional and tackles anything we may need quickly! Thank you Sheena for all your help!
Jeanine was extremely helpful in resolving the issues we were having. She was relentless in solving the issue over several days.
“The day and age of customer service… is alive and well.” Terence’s positive demeanor and attention to grasping the essential nature of assisting the customer is very much appreciated.
I liked the overall alarm service but their technician was not knowledgeable and made some serious mistakes. First he was only interested in the sale. I saw the part on the contract that says 2 year contract and was not going to sign, was …
My Account Manager was very responsive to all emails and provided many option to meet my request. The installation took place next day and was completed quickly along with hands on training of the system.
Jeanine from Titan Alarm was very courteous and helpful with my question. She sent a video to assist with my problem. Thank you Jeanine.
Very quick response. Was unable to identify issue remotely so she scheduled a technician to go out the next day to address issue.
Sal and Hunter did a fantastic job. They were quick, professional, courteous, snd highly knowledgeable! 11 on a scale of 10! Give them a big raise.
Super disappointed with the experience at Titan. We’ve had their alarm service for 8 years. However, when we needed it most…IT DIDN’T DO ANYTHING. The home was “alarmed” and nothing worked. Motion detector did not work…door …
Working with Titan during a system upgrade was wonderful. They were thorough, professional, and timely. Definitely a great partnership.
Technician was very professional. On time and gave a lot of information and hints as to the operation of the system. Highly recommend.
Jason arrived promptly at 2 p.m. and the window was 2-4 p.m.
Jason is professional, friendly, and competent. He explained in detail what the issue was and how he was going to resolve the problem. Jason tested the alarm …
I would recommend titan alarm to all friends and family! They are awesome. Katie is the best!!! She always goes above and beyond for anything I need and is such a pleasure to talk to!
Good evening-
I wanted to share with everyone the best customer service I had with Sheena. She …
Britney was so super helpful and knowledgeable! I had a million questions and she was patient, kind, and answered every single one. I definitely feel more secure knowing such amazing people are there to help me! Thank you again Britney!
Neil came out this morning to check our cameras. He was on time, got right to work and found the issue and fixed it! He was professional, easy to speak with and explained everything he was doing so I would understand what was going on …
Thank you so much to Tim Harvie @ Titan Alarm! I absolutely love our security system and cameras! I always feel safe when the hubby is gone or when we are all away, it’s so nice to have eyes on our belonging and know that everything is …
This company is a scam. They sell you a system that has limited serviceability, then when their system is out of date, they keep billing you for service. DO NOT fall for their scam.
Titan Alarm’s installation team did an extremely good job and were professional and courteous. The installers were concerned with appearance as well as effectiveness of the alarm and camera system.
Neil from Titan Alarm came out to my home for an annual cleaning and servicing of my security camera system. Neil spent some time diagnosing issues with one of my cameras before determining that it needed replacement. He also replaced the …
I have lived all over the US and several places outside, and had many National and local alram companies. Titan Alarm has been the BEST overall! Great service, support, protection, etc. Rich features, many options, and a total value add! …
Jordan stopped by Shea Wellness and he and Titan Alarm are exactly what we are looking for. We plan on having Titan Alarm protect not only our business but we intend to have them set up our homes. …
Paul Brooke with Titan Alarm in Phoenix is one of the best sales reps a person could ask for. He has a heart for building relationships, knows his product, and represents Titan Alarm well. His honesty and expertise is impeccable.
Titan came to my property and did a walk thru and not long after they installed our new cameras, video and speakers. I would recommend this Company to all of my friends and colleagues.
MJ Jordan
Amazing alarm company! They did a professional job installing the alarm system. The technician was great and taught me how to use the new system. I would recommend them to anyone looking for a great alarm system and professional install.
We purchased an alarm system from Paul Brook with Titan Alarm. It was a completely seamless and pleasurable experience dealing with Paul. The price was right, and the staff is very knowledgeable. I can’t recommend this company enough. Thank you!
Overall we have had a great experience. Deborah is an excellent Representative who really earned our business. She went over the contracts and made it very clear what we were paying for and she helped us to get the job done in the most economical way possible.
Mike is AMAZING. He is very thorough, friendly, reliable and efficient. We trust him and love working with him. We came to titan because we trust Mike Grossman
Lying thieves!
This company defrauded me by lying about the capabilities and then charging me for what amounts to a glorified 911 button. …
I”ve been a Titan customer since 2008 with so-called basic monitoring. Given so much more criminal activity, I decided I wanted to bolster my home security. I contacted Titan and told them I wanted video cameras, and automated door …
I love my Titan Alarm! My rep Paul was on top of things and the whole experience went so smooth. I have had my alarm for almost a year now and I wouldn’t trade it for any other system! Thanks Titan, you are the best!
Britney is awesome. She is always quickly to respond to me when I reach out to her and get my needs taken care of. Great job, Britney. Thank YOU!
I called Titan Alarm Inc. about the malfunction of a SkyBell Door Bell and talked to Terrence McDermott. His listen to my explanation and said he would send written instructions by email that would take me through the steps required, which he promptly did. The SkyBell is functioning properly. Thank you Terence McDermott
Britney is amazing! She is so kind and understanding of my current situation. She has worked really hard to get me everything I need and doesn’t push the things that I do not need. I highly recommend Britney!
Jeanine was very helpful with a tech issue I had, and also recommended a necessary upgrade, during which she sent a video to aid with the installation.
We love Titan Alarm, from how knowledgeable Paul Brooke is to the installation process. Everything went smoothly. Paying the same as ADT but with more benefits. So glad we switched. I feel safe knowing they are protecting our home.
Tristan showed up at the appointed time with the right tools to complete the job. Had several fire extinguishers annual services, as well as semi-annual ansul system inspection/service. The price is competitive with the comlany we used to use, and we feel that titan is more reliable and professional than our previous service provider.
Entire process from initial contact, quoting, install, and training was great. Moving a business office and Titan was only vendor to actually follow through with what they said they would do and when they would do it. Highly recommended!
Sal did a marvelous job. very knowledgable, helpful & patient with us; always letting me ask questions & verified that we understood what he was showing us.
I would recommend Titan to our friends, but not enemies! …
I have worked with Paul Brooke to place alarms in several of my offices. The service and professionalism was wonderful, and the equipment was state of the art. I have recommended Paul and Titan Alarm to several of my business associates and I know they have had a great experience.
From my experience Titan alarm is spot on when it comes to security.
Our neighborhood was one of those quiet ones where you could leave the doors to your house and cars unlocked and not worry about people messing with your stuff. …
Titan alarm has GREAT customer service and a great product. We had spoke with a couple other alarm companies and were very discouraged by their customer service, Titan was friendly, prompt, and very helpful throughout the whole process.
Titan recently installed our alarm for our commercial property. Ryan Taylor was incredible to work with and the installation team did an amazing job! I would highly recommend them
Technicians did an absolutle fantastic job regarding installation and training. They were both very professional and educational. Thanks again for an OUTSTANDING job well done.
Great company to have. Easy to use app. Customer service is great as well.
I had a great experience working with Don Shelton he made sure every thing go smoothly from start till the beginning and if there were any issues he personally stayed in contact and made sure that the issues are resolved and truly I am a …
Gilbert from Tilton Electric,
We are Please with Ryan and Sal’s professionalism and courteous service. They …
Titan did our annual alarm and sprinkle testing today at Lifestyles of Glendale.
They are a very professional company and did a excellent and very detailed job. Thanks guy’s I know I’m in good hands with Titan.
I called in regarding my alarm account for my residence. My wife and I have moved out of our home and temporarily relocated with family members until our new home is built in December. Our concern was what our options were regarding our …
I have the Titan Smart Home package in my home and absolutely love it. I can check up on my kids via 3 live video feed cameras thoughout the home, turn on and off a variety of lights, and have fun access contol (door locks) – ALL FROM MY …
Five stars down to one…. this company is a mess. Their sprinkler crew is horrible, poor communication and coordination. Bad at estimating. Poor quality work. Their alarm crew is sloppy and not very friendly. Their office staff is slow to respond and is bad at customer service. Used them once on a project, never again.
Okay so I have had Titan alarm at my house and business for some time now and I am just so happy that we went with them. Everytime we want something added or new they are always right on it. We had an issue with a camera we bought from a …
Titan’s customer service is great. Alex came out and installed my system and was very knowledgeable and professional down in Tucson. Highly recommend.
This company is the definition of security.
I’ve used Titan for the past 4 1/2 years and have nothing but great things to …
Brittany was so helpful and kind, thank you so much for going above and beyond the basics for me. I will definitely be using Titan from here on out!
Britney Ammons
Customer Service Representative
Titan Alarm Inc. …
Had a great experience recently with Titan Alarm. I just want to thank you for the great home security system you installed. The alarm system is the best service i’ve ever had in phoenix. …
I wanted to take a few moments to recognize a company and an individual for a super well done job. I had contacted six different alarm companies. Two were local to where I live and the other four were out of the area. First, I would tell …
The Titan Alarm installer was terrific, he went out of his way to make the install go smoothly. And, after a very minor glitch, he came to the house and fixed the alarm equipment quickly and without hassle. I recommend Titan Alarm and the service they provide.
Nanette Erickson
We have had Titan install security systems and camera’s in all of our branch offices. From sales to installation and support they have done an outstanding job. I have since installed their system in my home and have had the same experience.
The quickest response time, most helpful and kindest employees at this company. Specifically Jeanine Torrez and Christal Jordan. Those 2 have helped me out so much in a timely and professional manner.
Awesome service, great work ethic! My Technician Peter was so helpful he went above & beyond. Would strongly recommend to friends, family & fellow business owners.
Thoroughly pleased with our Titan alarm system that we’ve had since April. I really appreciate the mobile apps that allow us to monitor our alarm activity as well as disarm and arm the system. Recently I was 2,000 miles away and still was …
Our tech Storm did such a great job! He installed the system super quick and very professional! He was very patient explaining to me how to get familiar with their system. …
Titan Alarms is FANTASTIC! Your employees are professional, knowledgeable, and courteous. I also appreciate that they are clean-cut and polite. Jordan Ruzicka makes the whole experience simple and pleasant. Your whole-home monitoring is …
I’ve had my system for almost 2 years now and it’s seriously my favorite thing in my house! I have everything in my house integrated and programmed into my Titan Alarm Smart Home system. I can control my Thermostats, a bunch of different …
I have had Titan Alarm services at my home and business for several years now, and have been extremely pleased with their approach to business, from sales, to installation, to customer service after installation. It is often difficult to …
Ben Sanchez was an absolute pleasure to work with! They take the time to help explain and teach you about the system you are interested in! Instead of just feeding you numbers.. Id recommend this company to anyone!! Thank you for all of the support along the way!
I have been shopping around for a home alarm company for the past year, and am so thankful I was recommended to Titan alarm. I travel a lot for work which keeps me Away from my family, the most important thing in my life. I can finally …
My experience was absolutely terrible! I had been a customer of Giant Security prior to the acquisition, and at that time, I have amazing service!
Recently, I opted to purchase additional features to my home security system; …
We wanted to update our alarm system and Paul B. with Titan was able to offer us sound choices and provided us with exactly what we needed to further secure our home. It was truly a pleasure working with Paul and the Titan technicians, who demonstrated knowledge and integrity every step of the way! Thank you.
I’m with Mountain States Nursery and Titan Alarm installed a CCTV survalance system. System works great!! Paul has been excellent! He has done a fantastic job as our representative and it is nice to know he is always available if we have a question.
We got an alarm system from Titan and have loved it!! The features and home automation is really cool, and very handy when we leave the house. We have had a great experience with the whole company, from the sales rep to the monitoring …
Terrence has always been amazing help! I’d like to give a shout out to Mike, Tanner, Cameron and the whole crew for always taking care of us!
We have been with Titan for the last few months and it has been great, from installation, training on the system to arming it when we are out. With the system we use the remote on our key chain for everything. It is so simple to arm and …
Deborah was a great sales rep who was willing to customize our alarm solution to our relatively odd setup. She had good follow-up and was great to work with. We’ve been happy with our new setup so far.
Matthew was on time, very polite and professional. He was very meticulous with his wiring. Other people will just leave it looking like a bird’s nest, but he made sure they were neatly laid out which would make it easier for another tech to look at in the future. He would be my choice for any future service calls I may need.
Titan Alarm has been so great to work with! Signing up for services was fast and easy, everything is automated, and the peace of mind I get from having my house protected no matter where I am at is worth its weight in gold! I have a ton of …
From my first appointment with Jordan who listened to what I needed and did not try to sell me anything I did not want to the installation by Bill to the billing setup and follow up with Kelly everything was handled in a professional way. …
“THANK YOU” Titan Alarm, Inc., & Staff for the service you have provided for our business,(Design Plus Interiors), in Mesa, AZ. In this day and age It’s always reassuring to know that we are being well protected when we are away from our …
Titan Alarm goes above and beyond to ensure their customers are satisfied. From the initial call to the instalation to the service thereafter, we are very pleased with the friendly, professional, and responsive service from Titan Alarm. Tim …
Terrance at Titan alarm was great. He was patient and very friendly while help me access some reporting. He deserves a raise 😃. Thank you Terrance!!!! …
This is a great company! First, their customer service representative, Mr. Paul Brooke, was very professional, courteous, and personable. He took time to explain everything (and I mean EVERYTHING) in detail and made sure I understood it. …
Titan alarm has been very helpful whenever I am in need of technical support. My problems have been solved quickly and efficiently and I always seem to get a friendly rep. Would definitely recommend!
Titan is the security system we use for our business. Paul is our rep with the company and he is wonderful. He helped us get the right system for our office that met our security needs and budget. He often checks in to see how things are going. We are happy we chose Titan for our security system.
Titan Alarm has worked diligently to provide community surveillance systems that really provide the added security requested by Board Officers in communities I manage. The Titan Alarm team is thorough, always timely and their communication …
Today I had the pleasure to work with Storm and John. They came and executed the installation of Ethernet cables and installation of cameras and training of how to use the camera interface. They both were professional and friendly. I am …
We had a very loud sounds alarm going off in our home – about every 45 seconds. We moved into this home about a year ago but didn’t setup the Titan alarm system. I called in and even though we didn’t have an account with Titan the nice …
Titan Alarm are true professionals!!! They did what they said they would do in the time specified. I was pleased with their follow up and assistance to trouble shoot any issues. The installation crew did a phenomenal job hard wiring our …
Have been with Titan Alarm since 2011, great customer service thanks to incredible individuals like Sheena and Britney, that went above and beyond any other company’s customer services.
Thank you for being part of our family.
I worked with many alarm companies.
Titan Alarm is highly recommended by far ! Their technicians are well trained,
Professional, very helpful! …
Titan came highly recommended by our realtor. We’ve been working with Camden, and while we’ve had some technical hiccups in the enrollment process, Camden has been there every step of the way! The whole team is knowledgeable, courtesy, and …
Titan met their promise at every turn in our recent alarm conversion at multiple units. Their sales specialist was informative , their install team communicated ahead of the install, was timely and professional during the installations, and …
Have had a good experience with Titan. Sal installed our equipment and was very detailed oriented and went over everything at the end. We just had Bill out to look at 2 of our thermostats and was very polite and knowledgeable.
I have been a Titan Alarm Customer for more then 7 years. The service I have recieved has been outstanding. Whenever I have a question I call the local office and there is someone there with a smile to answer my question. I highly …
Britney was friendly, professional and helped to solved my problem/questions. She went above and beyond to email me a link to my alarm panel, and offered future assistance. 5 stars all the way!!!😊 …
Your technician did a great job with our new camera install. He was on time, efficient and was neat and clean. The camera configuration to the NVR was a bit challenging, though the technician was able to figure out.
Thank you for the job well done!
Not only were they professional, but they were early on their timelines provided. We feel that not only did we get the product we were promised, but the service also exceeded our expectations. Go with Titan!
I’ve had titan alarm services for over 5 years now and I love it. Great service and techs. Had Josh Roper come by to install my brand new system with tablet, doorbell camera, thermostat and all! Awesome! Highly recommended!
My experience thus far about working at Titan Alarm has been amazing! I work with great people who are friendly and happy about helping customers ! We offer the best product for securing homes keeping our customer’s families safe. We can …
Update 1/16/20 – Titan called me back, they had a wrong phone number, they provided the needed info. Thanks …
Titan Alarm impressed me. The alarm tech did an excellent job installing my system. The sales team is very professional. The alarm system is very high tech with a lot of bells and whistles. When I showed the system to a friend, they wished …
Titan Alarm has been extraordinarily positive in every way over several years now. I had an analog camera system that progressively failed, and the Titan installer/trouble-shooter was absolutely gifted in keeping it going for a few years. …
Awesome service and everything was installed quickly! Angel and Hunter did a great job teaching us how to use the security alarms and system. Easy to use and feel safer at work!
We use Titan for Access Controls and CCTV on our commercial properties and couldn’t be more pleased. The install and maintenance crews are top notch and enjoy working with Sheena in Accounting! Highly recommend.
I listened to a Ted Talk recently and the person speaking referred to themselves as a “Titan” of their industry. I thought that was somewhat presumptuous, less than humble in my mind-how dare they! :). I hear it’s not bragging if it’s …
John was our lead installer and did an awesome job. We are one day ahead of schedule, all cameras were installed with minimal downtime and our new POE cameras are amazing! Great Quality! Thanks so much Titan!!!
I recommend Titan Alarm to every business owner for their caliber of work and “can do” attitude. Paul Brooke defines customer service and was always our partner in resolving our unique challenges. 5 stars!
Titan Alarm company is the BOMB!!! I called for my 95 year old mother and they really took care of her! It is so awesome to get such great customer service! Thank you Brittany! You’re the BEST!!!
Professional staff. Great customer support. Britany was very helpful and she even sent me a PDF manual for my alarm system to try and save me the trouble of having a technician come out. The technician who they eventually sent was very …
Titan Alarm is the Best. We love having it in our home and being able to control the system from our phones, and get notifications when the system is armed and disarmed. Its so easy to use, and I love having the smoke detectors linked in …
Titan security is the best I have ever worked with and I have had the leaders in the industry ADT one example, I have very few issues and if one does come up I have had the absolute pleasure of working with Luke the utmost professional. …
Sadly, my place of business has had nothing but problems with Titan Alarm since day one. Have literally had to fight tooth and nail to scrape together bits and pieces of the work that was originally agreed upon and already paid for in our …
Recently had Titan Alarm come in and bring my company up to the current century with alarm technology. We are a medical provider so we wanted this installation to get quickly and with little to no interruption on our patient flow. …
Top notch service!
One of our security cameras was on the fritz and we were boarding a plane within 5hrs (for a one week vacation). Titan reps jumped on the opportunity to set our …
the titan team is fantastic! from the initial walk through and discussions about what we wanted, needed, and what could be provided was seamless and easy. …
Casey is the king of Titan! He fixed everything and was very efficient and personable. He went out of his way to make sure everything was done correctly. Anytime I need my alarm system serviced I will ask for Casey! He did an excellent job!
Very satisfied with both Cody our salesman and the of Sal, the gentlemen that installed my system. The installation is top notch and very professional and I already feel more secure in my home and also happy that I supported a locally owned company.
Amy with Titan alarms and Titan Alarm where great to work with. They were on time , quickly got my install scheduled and Derek the Installee did a great job with the install. He was quick and clean as he went and rxplaibed everything …
We where having a lot of trouble with Cox and our Titian system, we are so appreciative that they sent Josh our way! He went above and beyond what was needed to help with our networks and systems to get everything where we needed it to be. Couldn’t have asked for a more awesome tech
My experience with Titan Alarm has been epic. We have upgraded our access systems and cameras with this customer service centric company. Professional, knowledgeable and proactive! Huge thank you’s to John Bailey, Elizabeth and Ryan!
My entire experience with Titan Alarm has been tremendously positive. My initial in-home consultation with Jordan helped thoroughly answer my questions and see how Titan Alarm was the perfect solution to my needs. The installation was …
My experience thus far about working at Titan Alarm is awesome. I work with great people who are friendly and happy about helping customers get secured. I work in the call center where I help get customers informed and educated with their …
Professional company with amazing customer service. From the first call to setup the consultation all the way until the final goodbye on the day of installation, Titan Alarm was 5 star all the way. The technology they poses in regards to …
My experience with Titan Alarm has been great! After having my home broken into, I contacted Titan Alarm to install a security system. They knew exactly what system and features would work best for me. They were able to install the …
The tech, Sal, was so nice and professional. I love my alarm pad and he showed me how to use the bluetooth feature. I’m extremely satisfied with the service. Sal didn’t leave until all my questions were answered. I switched to Titan after …
Titan Security System has provided excellent service and support for more than 10 years. Thanks to all the staff members, in particular, Britney Ammons.
Christal Jordan was so amazing to work with and couldn’t have been more of a help. Titan is the BEST alarm company, both commercial and residential, in the valley.
Britney was friendly, engaging, and able to help me with one phone call. She made sure that all of my questions were answered before we ended the call. Great customer service!
Titan Alarm has been a great service! The technicians were great and the installation was easy. It is nice to know I can use the camera and see what is going on in my home when I am away. The ease of the app for my phone is great. If we …
Very efficient and thorough help from Titan, specifically Storm and John Bailey. Had issues with A/C fuses when the new thermostats were installed. They stayed late to trouble shoot the issues and ensure it was fixed same day. Great service
Customer service was exceptional helping me get my new sensors pair to my security panel. She had a willingness to help and wasn’t made to feel I was putting her out.
Highly recommend Titan Alarm. Great experience.
John came to get all the equipment online and was a marvelous representative to work with. He was courteous and knowledgeable and made me feel like he wasn’t …
We have Titan Alarms installed in our house and both of our Saloons. We have been very pleased with everything. Paul is amazing at setting up exactly what we needed. Service has extent and we’re extremely happy with the price.
Alex always does his best to come to our rescue in a timely fashion. He is so pleasant and easy going, yet gets the job done quacking and professionally, giving us confidence that we made the right decision in our security. Titan has been wonderful and Alex is fantastic@
My salesman Ryan T. Was awesome to work with. He explained everything to me and we got exactly what we wanted. The company as a whole has been very professional and easy to work with from the sales process, to the installation, to training …
I would like to highly appreciate and recommend Titan alarm , We have multiple stores in many states in US and Titan Alarm has been the best alarm company that we have in our stores. Specially i would like to highly appreciate the tech …
Brittney and Terrence in the tech department are always so helpful. Every time I call they take care of me in a timely manner and really care about the outcome of the work. Thank you both for always getting the job done ✅
Love my Titan installed cameras and when I had an issue Crystal was able to connect with me and get it resolved without having to schedule a tech to come to the house. She didn’t have the answer upfront but kept digging until she was able …
Andrew, josh, and John were SO helpful! We needed good coverage, protection, and a company locally. I’m so glad we found Titan. From start to finish it was so simple and up within 2 weeks of our first meeting. The camera view and picture is so clear I can always see what’s happening at my restaurant.
Mike Maltzberger was amazing to work with! He took his time and made sure to answer all of our questions and was extremely knowledgeable about all products. Mike even came by while they were doing the installation to make sure all was good and that I had to hang ups or problems. Titan is very lucky to have Mike as an employee!
Titan is a very professional security company and very responsive with quick service and very well trained technicians, always available to assist.
I just upgraded our system with Titan and had the pleasure of working with Jeanine Torrez. Jeanine worked patiently with me this week with all my questions and upgrades. I wish more businesses had employees like this that cared about their customers
Our entire experience from sales consultation to installation, was fantastic. Our sales rep was knowledgeable and friendly, and helped us pick the perfect package that perfectly fit our needs. Our installer was also very friendly and …
Thank you
The TITAN people were outstanding from the Discussion with
Andy Ray as to the contractual matters. The service technician Casey …
Nicole Romaine at Titan Alarm Customer Service is awesome!! Very fast response and professional. She responded to my weekend email, first thing in the morning right at opening, 8:00 am. I have been with Titan Alarm for 10 years.
Jeanine was extremely helpful and patient in helping me update my account settings! Much appreciated. Big fan of Titan Alarm and their family owned business. Thank you!
Titan alarm has been great so far with my experience. Purchased the automation package and the Titan Company along with Andrew Ray have definitely helped answer all my questions and make it easy to make my home and family safer. Definitely recommend to friends and family.
I have been a Titan Alarm client for a number of years and so happy! Recently moved from one home to another and of course reached out to have a new system and service installed. All around from initial walk thru with Mike, install with …
Storm was very professional and thorough with the installation. He was informative and patient at helping us get everything set up on alarm.com for the needs we have at our church. He was respectful to the staff at Mountain View Lutheran Church and his interactions with other Titan employees was professional.
If you’re looking for a great security system, with friendly customer service, and a knowledgeable staff then Titan Security is for you! They provide the last technology with all their systems and make installation and monitoring simple and …
All sorts of Awesome!
Titan has provided me and my company exceptional service and equipment. They …
Titan Alarm has always responded with a great sense of urgency to any/all of our requests. They are a great vendor for us and their customer service has always been professional and superior in our dealings. We are extremely happy to have them service our business needs and highly recommend them.
Everyone at Titan Alarms was very helpful, informative and professional. Our questions were answered immediately and follow up was always completed without hesitation. Our installer arrived on time, was thorough and took time to explain the …
Of all the businesses ive visited over my 63years of existence, Christal from titan provided me with the utmost in excellent service. I felt as though i was visiting with family. Make sure you reward her handsomely for her unwavering dedication to excellence and hospitality.
Ryan and the team provided a quote with 4 hours of your project review and installation was executed within two weeks of signed agreement. Quality of cameras ease of use of system are exactly what we wanted. I highly recommend Ryan and the …
We had a system from another company but were not very happy. I contacted several different companies for quotes but Titan was the only company that informed me I could use my existing equipment, which of course was a great savings. …
I had Britney as my contact at titan and I cannot give her enough stars for the help she gave me. When I called with the concerns I had she didn’t think twice about doing everything she could to make sure I was happy. Britney went above and …
I’ve had nothing but amazing experiences with the team at Titan Alarm. They’ve had amazing customer service and made sure that every issue gets resolved. I’ve never had a company go so above and beyond for us!
Excellent!!! I’m glad we choose to do a security system for our home. It just gives me peace of mind. I love the online features we choose and how it interacts with our smart phones. If I’m away I know what is happening at my home. Our …
This is a very nice company. We did a lot of research prior to selecting Titan. Very efficient and helpful. We did not add the camera due to monthly cost. Their monthly cost for added cameras was not anymore than anyone else. We have a very …
I absolutely love my alarm service with Titan! I have had the greatest experience with the Team Titan since 2009 and look forward to continuing with them through the future. The customer service I received from staff was awesome! Dom and …
Where do I begin. Excellent service from Crystal on the alarm side and Alex on the camera side. …
Not sure who is giving these good reviews. We have found Titan to be the worst vendor we have use over our 20 years. The product was defective, and was finished so poorly, they have repaired broken parts over 7 times in 9 months. They …
Great staff! Clean work and amazing attitudes! I appreciate the Titan team and all they have done to keep me and my family feeling safe! Life long customer and I will definitely recommend to all my friends and family!! Than you Titan Alarm!!
We sold a property and were told that the service could be transferred to the buyer. After the sale, Ryan Taylor signed buyer to a three [3] year extended contract but still decided to bill me. Also, when we set up service with this …
Great customer service. I’m very happy with Titan Alarm’s service and plan to continue staying with them for many years. I’m already a customer for over 5 years and they have always come through with great service and have solved all of my issues in a timely manner.
I just went to review Titan alarm and realized I already had so you know they are good! Just had another great experience with Sheena in billing. Titan alarm just feels local and warm. They care about you as a customer and they make sure …
I have used Titan Alarm for the last 7 years and recommend them to everyone looking for a security company. The team at Titan is easy to work with, and they’re quick to respond to any issues and concerns. Titan has gone above and beyond on several occasions and never disappoints in their service.
Christal at Titan Alarm was so efficient and friendly! She was incredibly knowledgeable and so patient with us over the phone. She offers very prompt customer service and is so encouraging. Neil was our technician who came out and he was so …
We had been with a different alarm company for years and we were not happy. I got online and read the amazing reviews on Titan and decided to have TITAN install a new system at our business. From the initial call to the completion of the …
John Bailey is amazing and so helpful, he’s kind and caring and solves any issues quickly and efficiently. He goes above and beyond to deliver a great client experience and is super informative when teaching skills or navigating equipment …
Horrible place if business, I read the contract twice, and spoke with the sales agent (Britney) to verify the one year warranty for parts and labor, Britney assured the warranty. once I signed the contract document electronically, the …
I contacted Titan Alarm Inc. for a quote on security cameras and alarms for my business. Titan Alarm was quick to respond to my request for a quote and thorough during the evaluation of what would be needed to best protect my business. The …
Cody was wonderful in helping us get everything set up and together that we needed. Our install Tech, Casey, was great as well and got everything done timely. And when I had any questions, Britney and Jasmine in the office were super helpful. Great company and awesome customer service.
Terrance in customer service was awesome! I had an issue that needed to be resolved regarding a transfer Of contract and needed it to be done as soon as possible. Terrance was on top of the file in advance, quickly responded And made …
I have called and tried numerous times to work through issues with this company and can’t get senior staff to respond or resolutions to anything. They are a very difficult company to work with- not customer friendly. I rarely ever leave frustrated reviews but…specifically- inaccurate billing lack of billing transparency.
I have been with Titan Alarm for several years and applaud their professionalism and efficiency! They are always quick to respond to incidents and issues. Customer Service is always quick and courteous! I have been with other services, but wouldn’t want to be with anyone else except Titan Alarm!
Tambria was able to fix the problem in a very timely manner. She saved me a lot of problems. I enjoyed talking to her. Would recommend Titan for all your security needs.
very professional team to work with! Installation quality is great and they have great technicians, love working with Mike. Ryan is great to work with and gets the right quote done the first time. Would recommend to anyone for business needs. I also used Titan for my home alarm and they were great in that area as well!
They are so personable at Titan Alarms! They treat you like you are their only customer when you call them! We fell behind on our payments a couple times. They worked with us, and NEVER made us feel bad about it! Top notch company!
I called Titan to request the removal of the video services as we have not used it for months. I asked if there would be reduction of the monthly fee less the video service. Just my luck, and a good one at that, my call was transferred to …
Great team at Titan Alarm. Everyone I have encountered is quick to respond, very pleasant and all seem to possess very positive attitudes. The helpfulness and knowledge that they supply is remarkable. Encountering a company with just a …
Terence has been thorough and great in dealing with my issue. I really appreciate his service
I m a new customer with Titan Alarm and from the initial consultation with Steve the technician, on letting me know what I need done. To when he came to install the equipment, he was polite and thorough and extremely clean when working. …
I have been with Titan Alarm for a little while now and I couldn’t be more happier that I am. Today I had the pleasure of speaking with Terannce, he was polite and quite courteous! He took the time to fully explain any questions I had and …
Today I dealt with Customer Service Representative Tammy Figueroa to make changes on my account. There were some difficulties and Tammy worked patiently through them with me. I have had Titan Alarm for years at 2 homes and their service and …
Titan has been and continues to be a great company to work with. Brittany was super helpful with contracts I needed asap. Sheena in billing is also fabulous along with others I’ve received assistance from. I greatly appreciate that Titan still provides great, old fashioned customer service for my personal and business accounts.
Super impressed with Titan Alarm. Every aspect of our transaction from sales to installation was amazing. Their people are professional, personal, and top notch! They made sure we were taken care of and all questions answered. A huge …
Titan bought my former Security company. There were many ongoing issues with installation and service with my former company. The owner of the company had sold and been paid in advance for services, equipment and products that were not …
Tammy handled my billing issue with alacrity. So I would recommend her. to work with customers. Service men were professional and easy to do business with.
2021 We loved working with Mike, he was professional, prompt and was a wealth of information about what would work best for us. …
We love Titan Alarm! It is a phenomenal company. Their customer service is top shelf. I was able to work with one of their employees, Hunter. He takes customer service to ninja level. He was so good to us, and even gave part of his sandwich to our poodle. We are customers for life!
The team was amazing, thorough, and explained everything to such a detail where even an old man like me could understand it. …
Titan Alarm is GREAT! I had hired a different security company to set up my home in Arizona, and what a mistake that was. Incorrect materials, some of the equipment was used, connections often dropped, many features never worked, etc. …
Worked with Terance McDermot in adjusting our contract. The gentleman was very kind and patient with me and followed through with exactly what we agreed upon. Very happy working with Terance.
Elena’s Assisted Living Home appreciates very much the communication with Titan Alarm, Customer Service Supervisor, Mr. Terence McDermott. I also appreciate his promptness and decisions taken. Mr. Terence McDermott provides the best solutions about our inquire. Congratulations, Mr. Terence McDermott.
Titan Alarm has been very prompt with answering any questions. Great customer services from the Admin team to the Technicians. We would definitely recommend using there services.