(Translated by Google) Bad service they always overcharge and I paid 158 dollars only for a month of service and my house is empty they always blame the swimming pool of the house when the swimming pool has always been full of water it is a …
(Translated by Google) To be a public entity, it is the worst thing that can be to provide a service. I have been waiting for the refund of my deposit for 6 months and I call and they only tell me that they have already sent the check but …
(Translated by Google) unbelievable! I have the old piping system, I’ve already had problems that my neighbor breaks, they changed the pipe, I call to change my system and they tell me that it can’t be done until there is a problem. The …
We’ve lived on our nice street and neighborhood for 28 years. TWA has above ground large pipes with large vales on it. Totally out of nowhere, they painted it Lavander. It looks horible and out of place. I called for a Manager. No returned call equells no respect!
Horrible customer service no respect of people time and don’t have any system to give updates to contact clients before service you have to wait all day to get your service turn on management suck ! they have monopoly so they think they can get away with everything!
They have Horrible customer service and long phone waits. @0.00 bill and they shut it off immediately. Another way to get more charges to restore it and late charges
A lady just helped me out over the phone in your office! She was extremely professional and had excellent over and beyond customer services! Thank you!
Don’t even bother to call asking for a fee refund of any kind they will not do it even during this pandemic where money is scarce and people struggling Toho Water Authority will not help in anyway
The service I received for our line pressure problem was outstanding , they actually came out just a few hours after we called and ….fixed the problem , was very knowledgeable and polite as was the customer service agent that took our call. Thank you guys !
Haven’t even start the service but already know that they are crooks from talking to the representative. We need another water company in Kissimmee can’t deal with this by force.
Your entity keep overcharging customers without consideration and providing a reasonable consumption. This action will be elevated and providing to investigating reportes
This company is a joke and a sham everything worked smoothly while the water was included with Kua they give you no f**king time frame when they’re coming all to get more money greedy f**ks and what’s with that big ass building you can’t …
We call on Monday afternoon 7-27-2020 complaining about a pipe broke and we don’t have any water inside the house, today is Wednesday afternoon they haven’t fixed yet this is ridiculous..really BAD SERVICE
These are the most heartless people on Earth. Water 1 minute late it will be shut off. If I had the option of any other provider I would go with them as these people are awful to deal with
Terrible I had A main water pipe leakage outside call them early in the morning at 8o’clock and it’s taking them about 3 to 4 hours just to come shut off the water terrible service needs to change or bring a new water service down here
(They switched us from OUC to Toho and the bill went up 18 dollars and i swear to God if you don’t pay the bill within 3 days of the due date they call and threaten a disconnect for 50 bucks!! The craziest thing i have ever seen. These …
On two occasions ( One on a Sunday night 1 AM I had to call service to come out with a serious back up in the toilet.(SERIOUS!)
3 rings …Got an answer.. Very polite and informed me that someone would be in …
A big Thank You to manager, Cynthia, who very adeptly handled my issue. She was attentive, kind, and very interested in resolving the issue. A very good representative for the company.
I have to say I have never had such a terrible service like this place.
I have called 5 times in one day and can you believe I have been on hold each time for over 15 min. …
This is the worst business website that I ever had to deal with. Unable to view your bill, payments history and make payments, it’s ridiculous and waist of time
What kind of customer service in 2020 doesn’t offer extensions or a one-time waiver of disconnect fees for long-time customers. Toho has a monopoly over my area and doesn’t care for its customers, this is not what American business should look like.
Their billing site is a nightmare. It makes it nearly impossible to set up autopay and is stuck in the dark ages. I will be so glad to move out of an area where Toho is my water provider.
Worst customer service ever, the guy did not care that they turned my water off FOR NO REASON, and did not help me get my water back. I am still without water!
I was on hold for 40 minutes just to ask them to stop harassing me. I don’t even live in Florida. I live in Minnesota and have never used this company. Sounds like a nightmare. Stop calling people that don’t use your services.
they wanted to shut my 98 yr old grandads water for 37$! shame on them after almost 30 years of never being late! My grandma died and it was missed due to his sadness. Also if anyone get legionnaires disease it can come from water…. we are sick.
I had an unexpected issue with my account shortly after the new changes where made with Kua no longer hand eking the water bill but I called customer service lady that assisted me was understanding professional and quickly without …
Customer service is nonexistent. Hours to speak with someone who can help you is extremely limited and when you can call the line is always busy and you’re waiting a long time to speak with someone. The few times I’ve been finally been …
Toho doesn’t care whether you have a pregnancy in the household or disabled veterans. They don’t even send you a bill for the usage and the next thing you know, no water. Absolutely no communication, kinda like Duke Energy who are thieves.
Just a heads up – when you move your $100 deposit will take 8 wks to process back to you. This is total BS – when you’re a day late on payment they charge. When speaking to representative was told this is normal processing time. Unacceptable!!! – Would give ZERO stars!!!!!
Great customer service.
Called in about a water issue and was resolved within the hour. Very pleasant experience. Always looking out for their clients and assisting even during their busy hours.
Let me start by saying Toho is money hungry. I have been here for almost 5 years and we accidentally let one bill slide and forgot to pay by the due date and they shut us off over 28 dollars and 5 days late. Needless to say that cost 50 big …
Medical facility, water turned off by mistake and they cannot get it turned back on. They offer no eta on resuming service. Horrible people rude and not helpful. this is absolutely absurd.
I had to learn the hard way to pay right away kus I did it thru my bank and i took 3 days for the payment to be release and now they are charging me the 50$ reconection fee. When the service wasn’t even desconected yet. They didn’t even …
I see that they are ONLY focused on profits and nothing else. They are so desperate for money that now I have to pay two bills and before i only had to deal with a combined KUA bill. Furthermore I have only used 1 water meter in 29 days and …
Taho is new to me since I had K.U.A. They finally got good customer service. In the beginning they were confused and kept repeatedly asking me the same questions. Like can I get your name. After the fourth time I thought I had a bad phone …
The website is terrible. Asks for your account # after you login with username and password then tells you the account already exists in the system. Its a completely nonfunctional site and hasnt been fixed in forever
Toho Water just don’t care. There is no competition so they don’t give two hoots to their customer. They’re just money grabbing, lie about sending out notifications by mail, then send you immediately to collections…Great! Thanks Toho …
I never thought that it would be that fast!
I called at 11:00 am and ask them to check a leak in my irrigation system, and they were there at 11:30. Pleasant surprise. Thank you Steffon, you did a great job!!!!!
This place is horrible ! I wouldn’t even give it a star. They do not care AT ALL about what your going through. They have tons of fees and you can’t dispute them. I hate this company and reported it. Pretty soon a lawyer might need to get …
Called to inquire about bill since it has been split now from KUA. The lady we spoke to was extremely peraonable, informative, and helpful. We didn’t catch her name unfortunately but, she offered the best customer service we have …
TERRIBLE !!!! For a service transfer they will put you on hold 10+ times and promise to transfer you to make a deposit payment and hang up. They are the WORST!!!!1 star is TOO much for them. Literally 1 hour on the line with them and she would put us on hold after every two sentences.
On 12/06/16, I contacted Toho Water Authority, of a possible High Water Pressure problem , with my existing front water faucet at my Residence. The problem was too much water was coming out between the Faucet Connection & my new water hose. …
Worst experience ever!!! They are so ghetto!!! We just moved to Kissimmee from Orlando at our new home on Friday. An employee came and disconnected the water from the previous tenant and handed us a flyer with the number on it and said if …
Two new home owners as of this weekend. Funny how I was in the middle of showering and the water cuts off. I’m already starting to see a pattern of non communication. So this is how you treat new customers? If that’s the case, then I’ll find your competitor and switch with them….nice shot SoHO!
The worst experience I have ever have in my life. So on Sept 22 I paid my bill that for starters I did not even know I had to pay separate since I’ve always paid all at once in one location apparently toho split with the company and I’ve …
Do not work for IT Department here! I’m a former Network Engineer with IT. On the same day that I provided my two weeks notice because I was going to a new employer I was escorted out of the building like a criminal. I was told that I would …
New water service. Sent email requesting water hook up. Received acct number by email. Paid required service fees by Internet. Next morning I had water. I did deduct 1 star for being closed on weekends. What do they think they are, a bank!?!?😜 …
They have HORRIBLE customer service!!! I do property management for several properties and it is a nightmare every time a tenant moves out and I need to have water turned on!! They say they will call back and NEVER do, then when you have …
The service I receive from Jasmary was excellent I could not ask for more. Yes was professional, accommodating and provided full information and options available. Unfortunately for the other individuals that posted negative reviews …
HORRIBLE what else can you say?
Don’t live in their service area. I’m looking for property with own well. Every since they quit billing with KUA bill has gone up drastically & auto billing has …
If I could give them zero stars I would. It is such a shame we are stuck with this company with no rights. No call-No show appointments, multiple answers to a single question with no consistency. Just an overall lack of caring. When asked …
I am a disabled woman. My husband is also a senior citizen. We made arrangements to pay our bill today. My husband paid the bill and while he was doing that, they came and turned off our water. After haggling, because they didn’t keep their …
Excellent customer service all the tim from billing to emergency issues. We had an emergency in the middle of the night and they came out and shut the water off. Ww had a massive water leak. Contacted the office the next day and they were …
Terrible customer service! Can only pay bill by paying an additional processing fee. They can not take payment in person. They are rude. Was charged a reconnect fee even when the service was not disconnected and payment was made a week …
TERRIBLE! My water bill has skyrocketed since they took over my service. When I call to complain they tell me I’m wrong, they’re right and that’s it. …
Thank you,!! Water Authority. for coming today 9/6/21. As a result of a Water coming out of the meter. And at the same time to give thanks to Danny! For being an excellent person and trained to solve the Water Incident.: thanks to you all.. Resident off Kissimmee for 50 years and no Complain with Toho Water, or KUA,
Horrible experience with these people. Had the pipe clogged from when they changed out meters. Nothing but dirt and sediment came out of our faucets. Our bathroom sink still doesnt work properly. They claimed it was a coincidence that …
I just wanted to say this was the best customer service I have ever received from a water company. My pipe busted AFTER hours. Mr. Luis Cruz #101 came out right away!!!! He was so nice, rescued us really!!! It’s employees like this that …
Construction team broke the water pipe. We scheduled for someone to come. Literally had to wait 4 hrs and the person comes out here looks at the pipe, leaves and puts in the notes that we have water (which we don’t). We call Toho they tell us that wasn’t toho water who came BUT IT WAS. THIS IS ABSOLUTELY RIDICULOUS
I am not sure where all of the negative reviews are coming from. We moved to FL 15 months ago. Toho Water has been very easy to deal with and the water prices are 1/2 of what I was paying in WI. They are a business and do have to charge for …
This is the WORTS COMPANY i have ever had for my services. Not just their costumer service but their service. We got cut the service because an unpaid bill, ok we never got a letter saying that know they were a different bill than KUA, we …
Went online and submitted application to start service, a week later called to check status. They had no record. Proceeded to apply with on the phone with customer service and was told a soft credit to determine deposit and email with a …
They flat out refuse to change your monthly payment due date or allow any extensions. This is not ideal when you split payment with roommates who get paid at different times and submit a lump sum to you at the end of the month. If you miss …
Asked to extend my bill for only 2 days and the guy would not try. Stated they aren’t extending any bills for the Covid balances. When I asked to speak to a manager, the manager wouldn’t even get on the phone with me. Clearly, they could care less what people are going through
Customer service is horrible! They are rude. Was charged a reconnect fee even when the service was not disconnected. Customer service will tell you anything you want to hear just to get off the phone even lied about what they reimbursing …
Horrible! Water was cut off even though the bill was paid! I called early morning to let them know about their mistake. 730 pm still not on!! And they don’t have an eta of when my services will be restored. Very frustrating with small children and pets in my home! Kissimmee needs another water company quickly! I’m outraged
They need to add a no star button! They are rip offs! Even if you make the payment before they go out for disconnecting they still come out shut. It off and charge disconnection fee. They only gave my husband to a certain day for Monday . …
This place is awful. Ive been trying to get my cousins meter valve replaced because his main water shut off for his house wont shut off the water completely, neither will the meter valve. They didnt show up the first time. Now im back …
Hope they get someone educated in the billing department. I never receive a bill just past due notice with late fee with disconnect date. My service has already been disconnected once, that month I received nothing. Guess they are hard up …
We had purchased a condo in June in Kissimmee. When we finally arrived back after a several months after the purchased time, we found out that we didn’t have any water. Unknown and not apprised by the previous management company and realtor …
There are plenty of horrible reviews for this utility company serving in Osceola County. I, honestly, have never had such a bad experience with my water that they were responsible for. I do agree with most that their customer service sucks. …
They have always been responsive to my questions. Once I has a toilet leak, and that was on me. Another time I had a leak at my inlet and they took responsibility and credited my bill. They are always willing to explain things, review usage …
We are closing on our home next week and moving from Minnesota. Working with the utilities In Florida has been nothing but frustrating. Until Toho. What a pleasant experience. I applied for service on their website. I then received a …
My water stopped on Sunday afternoon. I phoned them at 8 pm and they sent a technician out to find the problem. It was my supply line to the house which was cut by someone with a shovel and they shut off my water. Toho won’t pay …
0 out of 5. I used their online system to submit a start service request. When filling out the form, it wouldn’t let me select same day (11/18) so I selected the closest I could (11/23). There was no explanation of their 3 business day wait …
I asked these people to extend my water until Friday and today is Wednesday, after I agreed to pay on Monday, but my car note came out and it wasn’t enough to cover both my car note and the full bill of $276 I asked him if they could please …
The main water line broke and water has been coming up through cracks in the roadway and by my driveway. It has been 10 days since I called them. Someone did come out after I called, they looked at the problem and said “don’t know when this …
Not a customer centric business at all. The business completely lacks empathy for the challenges that people may run into in their day-to-day lives. I ran into an accounting issue with a bank payment, which quickly turned into the TOHO …
There has been a pipe leaking water in the neighborhood for MONTHS! My first call was to report it. My 2nd call, they informed me they needed to pull permits. (I call BS). 3rd call, scheduling needed to be done. 4th call, no update. …
Customer service at Toho is ridiculous. I scheduled a payment for my account for 12/25/2021 because I was unable to pay on due date of 12/20/2021 but it never went through. I called on the 27th to ask them what is going on and the customer …
After a very long waiting time i had to talk with a really rude customer service personnel on top of that I couldn’t even finish the thing that I wanted and they just hang up on me. What kind of excuse of a company is this?
May be the odd ball here, but I’ve had toho water for 4 years and I’ve never had one problem with them. I pay my bill every time online and it has never given me issues. My bill is always around the same amount every month too!
New to Florida, consequently new to Toho water. They told me a year ago that I needed to give them a $200 deposit to get my water started even though I have/had a high credit score. Toho told me, after protestation on my part, that I would …
St Cloud Utilities ALWAYS worked with families. This company is terrible! They do not care about our families and are completely oblivious to the financial hard times we are ALL facing. The saddest part is they know they can get away with treating people like this because we do not have another option in our area for services.
The water smells like bleach all the time. And not like the regular chorine smell, this is an intense chlorine smell that sticks to your skin, clothes, and give you allergies. What is going on??
I’ve never had an issue with this company. I’m not sure why their rated a 2.0. The customer service department and customer service reps are sweet and super professional.
How do i pay my bill ? 18 18 digits Eighteen nothing happens is this a way to charge late fees ? where is your site designed from ? china? India? not working site
Fix your web page!!! You ask how many numbers on an account. I type my answer and your page does nothing. Your water service is terrible enough, don’t making paying also a nightmare. Thanks
Toho water authority is the most inhumane, greedy, insensitive, empathy lacking, money hungry, company I have ever done business with. Starting with the suspension of services when you are three to five days behind, to the insulting, …
If I could give less than 1 I would. A spigot broke off and I had water leaking outside my house. They left me on hold for 10 minutes before they picked up and the woman immediately said she didn’t like my tone and put me back on hold. No …
Overcharges, they overcharge everyone and nobody notices. I don’t have sprinkler systems and I’m getting charged 30 gallons a day for irrigation. I put in a complaint they sent over a tech, when he looked he said no irrigation is being …
I had an issue with a leak that caused an unusually high bill. They came out and fixed it that day. Later I called for a credit to the account to find that they kept track of the initial repair call and credited me the overuse before I even called to correct it. Great service!
Toho water is committing fraud by putting incorrect and deceptive billing descriptions on their printed bills while actually charging customers at a higher rate. The sewer consumption Tier 1 and Tier 2 descriptions and charges on the …
(Translated by Google) Excellent service
(Original)
Excelente servicio
(Translated by Google) Very good
(Original)
Muito bom
(Translated by Google) Terrible customer service they do not give you explanations of the increases in your bills 👎🏻 …
(Translated by Google) Bad service they always overcharge and I paid 158 dollars only for a month of service and my house is empty they always blame the swimming pool of the house when the swimming pool has always been full of water it is a …
(Translated by Google) To be a public entity, it is the worst thing that can be to provide a service. I have been waiting for the refund of my deposit for 6 months and I call and they only tell me that they have already sent the check but …
(Translated by Google) unbelievable! I have the old piping system, I’ve already had problems that my neighbor breaks, they changed the pipe, I call to change my system and they tell me that it can’t be done until there is a problem. The …
Poor in notifying customers on a water main break which occurred 2/4/23 with no instructions if water is safe for use.
We’ve lived on our nice street and neighborhood for 28 years. TWA has above ground large pipes with large vales on it. Totally out of nowhere, they painted it Lavander. It looks horible and out of place. I called for a Manager. No returned call equells no respect!
This company service is really bad. Unfortunately we don’t have another provider in the area and they take advantage of that to abuse consumers.
Worst company to deal with, there customer portal is the worst to deal with . It is poorly designed and not very user friendly
BAD BAD BAD
worst communication ever
Horrible customer service
Horrible customer service!
Great customer service
Should of kept payment with kua
it is the worst customer serive.
No communication. You can’t speak with anyone
worse service ever i had.
No customer service skills whatsoever.
Worst company ever .
Please go away
KUA worst mistake is giving them the water.
Best customer service.
I just can’t explain how bad this company is.
Awful awful awful awful AWFUL tech and customer service. Sad state of affairs.
No good 😡 …
I have always experienced great service.
Was able to drive to them faster then someone answered the phone there.
Horrible billing system and takes forever to talk to someone… But what can you do??? There is no other options.
one star because you have to choose at least one,this the worst company,worst costumer service,and the MOST EXPENSIVE
Overpriced reclaimed water
Website is very user friendly. Never a problem. Thank you.
Hasn’t even been a month and water is cut off.
I just can’t explain how bad this company is.
It’s a bad service .
Awful service! !! No one answer damn phone …already paid 2 weeks ago and now no water…
Thank you for changing your telephone payment system. This is much easier to use.
Horrible service, it’s a monopoly you can’t dispute a transaction, rude rude rude rude rude can’t stress that enough
They used to be good. Be careful if you need to use their service.
Moat pathetic utility company’I’ve dealt with in 40 years. I know it’s the most expensive also.
Worst company ever. They close at 5pm but if you call at 4:45 they have the automated system saying they close.
This people are a rip off I been paying late fees no problem but now they put a 100dls deposit that’s insane they need to get rid of them!!!
This is a very poorly operated company, customers service is so horrible they Deserve no Star at all
They cut of your water , no notice or warning to get a chance to straighten things out.
I have been waiting for a response for over 5 weeks every time I call they said they are working on it a nothing happens, how hard is to get water!
They charge for more than what I use they told me I had a lick I fixed it and they still charge me the same as last month
Most most most most most stupid water company in usa. They’re punishing whole communities in Kissimmee.
Horrible company to work for. Low wages and disorganized.
The worse water company I have EVER dealt with. The sad thing is they don’t care and why should they, this is a Monopoly!
Horrible customer service no respect of people time and don’t have any system to give updates to contact clients before service you have to wait all day to get your service turn on management suck ! they have monopoly so they think they can get away with everything!
Since they change from Kua to Tojo water my bill come $16.00 dollars more every month. We have to do something about that.
This company bills are too high, I don’t trust them
They have Horrible customer service and long phone waits. @0.00 bill and they shut it off immediately. Another way to get more charges to restore it and late charges
A lady just helped me out over the phone in your office! She was extremely professional and had excellent over and beyond customer services! Thank you!
Don’t even bother to call asking for a fee refund of any kind they will not do it even during this pandemic where money is scarce and people struggling Toho Water Authority will not help in anyway
Absolutely horrible water quality where I live. The smell is aweful and the lack of updated testing is concerning.
The service I received for our line pressure problem was outstanding , they actually came out just a few hours after we called and ….fixed the problem , was very knowledgeable and polite as was the customer service agent that took our call. Thank you guys !
My experience today was so very bad, the person was attending is so anti professional,,,,,12:45pm
Haven’t even start the service but already know that they are crooks from talking to the representative. We need another water company in Kissimmee can’t deal with this by force.
Your entity keep overcharging customers without consideration and providing a reasonable consumption. This action will be elevated and providing to investigating reportes
This company is a joke and a sham everything worked smoothly while the water was included with Kua they give you no f**king time frame when they’re coming all to get more money greedy f**ks and what’s with that big ass building you can’t …
We call on Monday afternoon 7-27-2020 complaining about a pipe broke and we don’t have any water inside the house, today is Wednesday afternoon they haven’t fixed yet this is ridiculous..really BAD SERVICE
These are the most heartless people on Earth. Water 1 minute late it will be shut off. If I had the option of any other provider I would go with them as these people are awful to deal with
The worst company and customer services.
I had a pipe burst, and the lady at customer service was super polite and understanding, and allowed for a waiver. Good folks.
Terrible I had A main water pipe leakage outside call them early in the morning at 8o’clock and it’s taking them about 3 to 4 hours just to come shut off the water terrible service needs to change or bring a new water service down here
It’s monopoly they do what the want, they charge what they want, cut off water without a notice and make you pay for fees that you can’t dispute
(They switched us from OUC to Toho and the bill went up 18 dollars and i swear to God if you don’t pay the bill within 3 days of the due date they call and threaten a disconnect for 50 bucks!! The craziest thing i have ever seen. These …
On two occasions ( One on a Sunday night 1 AM I had to call service to come out with a serious back up in the toilet.(SERIOUS!)
3 rings …Got an answer.. Very polite and informed me that someone would be in …
Tremendous bad service. in kissimmee
A big Thank You to manager, Cynthia, who very adeptly handled my issue. She was attentive, kind, and very interested in resolving the issue. A very good representative for the company.
I have to say I have never had such a terrible service like this place.
I have called 5 times in one day and can you believe I have been on hold each time for over 15 min. …
This is the worst business website that I ever had to deal with. Unable to view your bill, payments history and make payments, it’s ridiculous and waist of time
What kind of customer service in 2020 doesn’t offer extensions or a one-time waiver of disconnect fees for long-time customers. Toho has a monopoly over my area and doesn’t care for its customers, this is not what American business should look like.
Their billing site is a nightmare. It makes it nearly impossible to set up autopay and is stuck in the dark ages. I will be so glad to move out of an area where Toho is my water provider.
Worst customer service ever, the guy did not care that they turned my water off FOR NO REASON, and did not help me get my water back. I am still without water!
I was on hold for 40 minutes just to ask them to stop harassing me. I don’t even live in Florida. I live in Minnesota and have never used this company. Sounds like a nightmare. Stop calling people that don’t use your services.
they wanted to shut my 98 yr old grandads water for 37$! shame on them after almost 30 years of never being late! My grandma died and it was missed due to his sadness. Also if anyone get legionnaires disease it can come from water…. we are sick.
I had an unexpected issue with my account shortly after the new changes where made with Kua no longer hand eking the water bill but I called customer service lady that assisted me was understanding professional and quickly without …
Customer service is nonexistent. Hours to speak with someone who can help you is extremely limited and when you can call the line is always busy and you’re waiting a long time to speak with someone. The few times I’ve been finally been …
Toho doesn’t care whether you have a pregnancy in the household or disabled veterans. They don’t even send you a bill for the usage and the next thing you know, no water. Absolutely no communication, kinda like Duke Energy who are thieves.
Customer service was impeccable! So helpful kind, informative, above and beyond. By far best experience we have had with Florida customer service
Just a heads up – when you move your $100 deposit will take 8 wks to process back to you. This is total BS – when you’re a day late on payment they charge. When speaking to representative was told this is normal processing time. Unacceptable!!! – Would give ZERO stars!!!!!
Great customer service.
Called in about a water issue and was resolved within the hour. Very pleasant experience. Always looking out for their clients and assisting even during their busy hours.
Let me start by saying Toho is money hungry. I have been here for almost 5 years and we accidentally let one bill slide and forgot to pay by the due date and they shut us off over 28 dollars and 5 days late. Needless to say that cost 50 big …
Medical facility, water turned off by mistake and they cannot get it turned back on. They offer no eta on resuming service. Horrible people rude and not helpful. this is absolutely absurd.
I had to learn the hard way to pay right away kus I did it thru my bank and i took 3 days for the payment to be release and now they are charging me the 50$ reconection fee. When the service wasn’t even desconected yet. They didn’t even …
I see that they are ONLY focused on profits and nothing else. They are so desperate for money that now I have to pay two bills and before i only had to deal with a combined KUA bill. Furthermore I have only used 1 water meter in 29 days and …
Taho is new to me since I had K.U.A. They finally got good customer service. In the beginning they were confused and kept repeatedly asking me the same questions. Like can I get your name. After the fourth time I thought I had a bad phone …
The website is terrible. Asks for your account # after you login with username and password then tells you the account already exists in the system. Its a completely nonfunctional site and hasnt been fixed in forever
Toho Water just don’t care. There is no competition so they don’t give two hoots to their customer. They’re just money grabbing, lie about sending out notifications by mail, then send you immediately to collections…Great! Thanks Toho …
I never thought that it would be that fast!
I called at 11:00 am and ask them to check a leak in my irrigation system, and they were there at 11:30. Pleasant surprise. Thank you Steffon, you did a great job!!!!!
This place is horrible ! I wouldn’t even give it a star. They do not care AT ALL about what your going through. They have tons of fees and you can’t dispute them. I hate this company and reported it. Pretty soon a lawyer might need to get …
Called to inquire about bill since it has been split now from KUA. The lady we spoke to was extremely peraonable, informative, and helpful. We didn’t catch her name unfortunately but, she offered the best customer service we have …
TERRIBLE !!!! For a service transfer they will put you on hold 10+ times and promise to transfer you to make a deposit payment and hang up. They are the WORST!!!!1 star is TOO much for them. Literally 1 hour on the line with them and she would put us on hold after every two sentences.
This evil company continues to do its evil practices!!!
PDATE: Just having another interaction with Toho Water I can’t describe enough …
On 12/06/16, I contacted Toho Water Authority, of a possible High Water Pressure problem , with my existing front water faucet at my Residence. The problem was too much water was coming out between the Faucet Connection & my new water hose. …
Worst experience ever!!! They are so ghetto!!! We just moved to Kissimmee from Orlando at our new home on Friday. An employee came and disconnected the water from the previous tenant and handed us a flyer with the number on it and said if …
Two new home owners as of this weekend. Funny how I was in the middle of showering and the water cuts off. I’m already starting to see a pattern of non communication. So this is how you treat new customers? If that’s the case, then I’ll find your competitor and switch with them….nice shot SoHO!
The worst experience I have ever have in my life. So on Sept 22 I paid my bill that for starters I did not even know I had to pay separate since I’ve always paid all at once in one location apparently toho split with the company and I’ve …
Do not work for IT Department here! I’m a former Network Engineer with IT. On the same day that I provided my two weeks notice because I was going to a new employer I was escorted out of the building like a criminal. I was told that I would …
New water service. Sent email requesting water hook up. Received acct number by email. Paid required service fees by Internet. Next morning I had water. I did deduct 1 star for being closed on weekends. What do they think they are, a bank!?!?😜 …
They have HORRIBLE customer service!!! I do property management for several properties and it is a nightmare every time a tenant moves out and I need to have water turned on!! They say they will call back and NEVER do, then when you have …
The service I receive from Jasmary was excellent I could not ask for more. Yes was professional, accommodating and provided full information and options available. Unfortunately for the other individuals that posted negative reviews …
HORRIBLE what else can you say?
Don’t live in their service area. I’m looking for property with own well. Every since they quit billing with KUA bill has gone up drastically & auto billing has …
If I could give them zero stars I would. It is such a shame we are stuck with this company with no rights. No call-No show appointments, multiple answers to a single question with no consistency. Just an overall lack of caring. When asked …
I am a disabled woman. My husband is also a senior citizen. We made arrangements to pay our bill today. My husband paid the bill and while he was doing that, they came and turned off our water. After haggling, because they didn’t keep their …
Excellent customer service all the tim from billing to emergency issues. We had an emergency in the middle of the night and they came out and shut the water off. Ww had a massive water leak. Contacted the office the next day and they were …
Terrible customer service! Can only pay bill by paying an additional processing fee. They can not take payment in person. They are rude. Was charged a reconnect fee even when the service was not disconnected and payment was made a week …
TERRIBLE! My water bill has skyrocketed since they took over my service. When I call to complain they tell me I’m wrong, they’re right and that’s it. …
Thank you,!! Water Authority. for coming today 9/6/21. As a result of a Water coming out of the meter. And at the same time to give thanks to Danny! For being an excellent person and trained to solve the Water Incident.: thanks to you all.. Resident off Kissimmee for 50 years and no Complain with Toho Water, or KUA,
Horrible experience with these people. Had the pipe clogged from when they changed out meters. Nothing but dirt and sediment came out of our faucets. Our bathroom sink still doesnt work properly. They claimed it was a coincidence that …
I just wanted to say this was the best customer service I have ever received from a water company. My pipe busted AFTER hours. Mr. Luis Cruz #101 came out right away!!!! He was so nice, rescued us really!!! It’s employees like this that …
Construction team broke the water pipe. We scheduled for someone to come. Literally had to wait 4 hrs and the person comes out here looks at the pipe, leaves and puts in the notes that we have water (which we don’t). We call Toho they tell us that wasn’t toho water who came BUT IT WAS. THIS IS ABSOLUTELY RIDICULOUS
I am not sure where all of the negative reviews are coming from. We moved to FL 15 months ago. Toho Water has been very easy to deal with and the water prices are 1/2 of what I was paying in WI. They are a business and do have to charge for …
This is the WORTS COMPANY i have ever had for my services. Not just their costumer service but their service. We got cut the service because an unpaid bill, ok we never got a letter saying that know they were a different bill than KUA, we …
Went online and submitted application to start service, a week later called to check status. They had no record. Proceeded to apply with on the phone with customer service and was told a soft credit to determine deposit and email with a …
They flat out refuse to change your monthly payment due date or allow any extensions. This is not ideal when you split payment with roommates who get paid at different times and submit a lump sum to you at the end of the month. If you miss …
Asked to extend my bill for only 2 days and the guy would not try. Stated they aren’t extending any bills for the Covid balances. When I asked to speak to a manager, the manager wouldn’t even get on the phone with me. Clearly, they could care less what people are going through
Customer service is horrible! They are rude. Was charged a reconnect fee even when the service was not disconnected. Customer service will tell you anything you want to hear just to get off the phone even lied about what they reimbursing …
Horrible! Water was cut off even though the bill was paid! I called early morning to let them know about their mistake. 730 pm still not on!! And they don’t have an eta of when my services will be restored. Very frustrating with small children and pets in my home! Kissimmee needs another water company quickly! I’m outraged
They need to add a no star button! They are rip offs! Even if you make the payment before they go out for disconnecting they still come out shut. It off and charge disconnection fee. They only gave my husband to a certain day for Monday . …
This place is awful. Ive been trying to get my cousins meter valve replaced because his main water shut off for his house wont shut off the water completely, neither will the meter valve. They didnt show up the first time. Now im back …
Hope they get someone educated in the billing department. I never receive a bill just past due notice with late fee with disconnect date. My service has already been disconnected once, that month I received nothing. Guess they are hard up …
We had purchased a condo in June in Kissimmee. When we finally arrived back after a several months after the purchased time, we found out that we didn’t have any water. Unknown and not apprised by the previous management company and realtor …
There are plenty of horrible reviews for this utility company serving in Osceola County. I, honestly, have never had such a bad experience with my water that they were responsible for. I do agree with most that their customer service sucks. …
They have always been responsive to my questions. Once I has a toilet leak, and that was on me. Another time I had a leak at my inlet and they took responsibility and credited my bill. They are always willing to explain things, review usage …
We are closing on our home next week and moving from Minnesota. Working with the utilities In Florida has been nothing but frustrating. Until Toho. What a pleasant experience. I applied for service on their website. I then received a …
My water stopped on Sunday afternoon. I phoned them at 8 pm and they sent a technician out to find the problem. It was my supply line to the house which was cut by someone with a shovel and they shut off my water. Toho won’t pay …
0 out of 5. I used their online system to submit a start service request. When filling out the form, it wouldn’t let me select same day (11/18) so I selected the closest I could (11/23). There was no explanation of their 3 business day wait …
I asked these people to extend my water until Friday and today is Wednesday, after I agreed to pay on Monday, but my car note came out and it wasn’t enough to cover both my car note and the full bill of $276 I asked him if they could please …
The main water line broke and water has been coming up through cracks in the roadway and by my driveway. It has been 10 days since I called them. Someone did come out after I called, they looked at the problem and said “don’t know when this …
Not a customer centric business at all. The business completely lacks empathy for the challenges that people may run into in their day-to-day lives. I ran into an accounting issue with a bank payment, which quickly turned into the TOHO …
There has been a pipe leaking water in the neighborhood for MONTHS! My first call was to report it. My 2nd call, they informed me they needed to pull permits. (I call BS). 3rd call, scheduling needed to be done. 4th call, no update. …
Customer service at Toho is ridiculous. I scheduled a payment for my account for 12/25/2021 because I was unable to pay on due date of 12/20/2021 but it never went through. I called on the 27th to ask them what is going on and the customer …
After a very long waiting time i had to talk with a really rude customer service personnel on top of that I couldn’t even finish the thing that I wanted and they just hang up on me. What kind of excuse of a company is this?
May be the odd ball here, but I’ve had toho water for 4 years and I’ve never had one problem with them. I pay my bill every time online and it has never given me issues. My bill is always around the same amount every month too!
Would give a zero if I could. The price of our bill has DOUBLED since they took over from St. Cloud. Absolutely absurd.
MY WATER BILL HAS BEEN THRU THE ROOF FOR 2 MONTHS. NO SOLUTION EVER GIVEN!! HORRIBLE KISSIMMEE NEEDS A BETTER WATER COMPANY!
New to Florida, consequently new to Toho water. They told me a year ago that I needed to give them a $200 deposit to get my water started even though I have/had a high credit score. Toho told me, after protestation on my part, that I would …
St Cloud Utilities ALWAYS worked with families. This company is terrible! They do not care about our families and are completely oblivious to the financial hard times we are ALL facing. The saddest part is they know they can get away with treating people like this because we do not have another option in our area for services.
The water smells like bleach all the time. And not like the regular chorine smell, this is an intense chlorine smell that sticks to your skin, clothes, and give you allergies. What is going on??
I’ve never had an issue with this company. I’m not sure why their rated a 2.0. The customer service department and customer service reps are sweet and super professional.
How do i pay my bill ? 18 18 digits Eighteen nothing happens is this a way to charge late fees ? where is your site designed from ? china? India? not working site
Fix your web page!!! You ask how many numbers on an account. I type my answer and your page does nothing. Your water service is terrible enough, don’t making paying also a nightmare. Thanks
Toho water authority is the most inhumane, greedy, insensitive, empathy lacking, money hungry, company I have ever done business with. Starting with the suspension of services when you are three to five days behind, to the insulting, …
If I could give less than 1 I would. A spigot broke off and I had water leaking outside my house. They left me on hold for 10 minutes before they picked up and the woman immediately said she didn’t like my tone and put me back on hold. No …
Overcharges, they overcharge everyone and nobody notices. I don’t have sprinkler systems and I’m getting charged 30 gallons a day for irrigation. I put in a complaint they sent over a tech, when he looked he said no irrigation is being …
I had an issue with a leak that caused an unusually high bill. They came out and fixed it that day. Later I called for a credit to the account to find that they kept track of the initial repair call and credited me the overuse before I even called to correct it. Great service!
Toho water is committing fraud by putting incorrect and deceptive billing descriptions on their printed bills while actually charging customers at a higher rate. The sewer consumption Tier 1 and Tier 2 descriptions and charges on the …