TOPS Surgical Specialty Hospital in North Houston is an advanced, physician-owned inpatient and outpatient surgical specialty center designed to … See more
Tops Surgical has Top Notch surgeons. I h sustained a knee injury requiring surgery. My Dr. Is Dr Alberto Cuellar. He is straight forward and detailed. He has worked with me from the beginning to the end. My surgery with Dr. Cuellar was a …
I am the Manager of my salon so I know good service when I see it!
My father had his knee replacement surgery back in March. I have to say that Ashley Read the Patient Liaison made our experience so stress free by keep us …
I called about 7 pm. Neither of the 2 staff members I spoke with could tell me if Medicare or part B was accepted. I opted NOT TO USE THEM. Seems like a simple question.
Went in for colonoscopy and paid insurance deductible. TOPPS signed off and cleared cost with insurance co. (3rd colonoscopy at this facility so I had no concern) Same cost structure as before. Well, 8 months later, I receive a $3700 bill, …
In 2012 I had a mammogram and bone density procedure done. Insurance was supposed to pay for it however I was told that I owed a certain amount even though I received a refund from this company several years later. I have reached out to the …
This is a first class facility. Period. From pre-surgery to anesthesia to post-surgery recovery to next day follow-up, top notch. At every step they had me confirm my name, BD & expected procedure so there were no foul-ups. They made me …
Called about needing xrays for followup to a procedure and was told no appt necessary just arrive before 3:00. Arrived 9 min later and during check in was told it would be 2 hrs before they could see me. Amazing, reception was very …
Very pleasant staff, complimentary snacks and they have cozy waiting room with cool programs on instead of just the news or soaps (Price is Right, HGTV, etc). They even give you warm blankets and crossword puzzles while you wait!
While the medical staff is excellent at this facility, I must give them a poor rating because of their scheduling policy and procedure. The time administrative staff spent politely saying, “I’m sorry, there is nothing I can do.” is costly …
No complaints about care, they are excellent plus in that department, but to reach a HUMAN on telephone if you have questions is impossible. They are F- in phone setup & availability to speak with. And almost as bad at returning tel. calls.
I had to have colonoscopy and was totally fearing this procedure. Dr Dexter Turnquest referred me to Dr Brandon Fadner for procedure. He was able to schedule me quickly this and it was done at TOPS. I told staff I was very scared and …
Staff is friendly however, went in for a colonoscopy. Insurance cleared, paid my 3800 due for the deductible and 3 years later received 2300 bill supposedly because one of the technicians was out of network. I was never informed of that issue. Would have been cheaper to pay all in cash
I don’t understand why their scheduling is so difficult. My doctor put me down for a surgery at this hospital 2 weeks ago. My surgery is set for Monday, the 10th. I have already called and asked for my arrival time since I haven’t heard …
The best level of care of any hospital or surgical center. My daughter recently had knee surgery and received excellent care from intake, reception, nurses, preop, surgeon. Second to none. By the way Dr George is one excellent physician and …
UPDATE: I had to get a 2nd surgery in June through this hospital and I was signing paperwork, I noticed an agreement to pay their chosen anesthesiologist. When I refused, they continuously stated that my insurance will pay, my response was …
Definitely not Top ranked in my book… I was no given my arrival time until 15 hours before my procedure. I also was never given an address or told where to go. I had to Google “Tops” because that was all they told me when they called. Two …
Absolutely the best staff and service of any place I’ve ever been. I can’t compliment enough on how great the staff is here. So so friendly and comforting. There is a lady in the morning time I believe her name was trishel or trisha. She is …
This is the worst place ever. Don’t ever pay any money in advance if you have insurance. They will never refund it back. And they will lie to you and they will lie to the insurance and say they did refund you while they did not.
Please be carful it is fraud
Everyone here was friendly and very informative. They are very Covid compliant. EVERYONE I came in contact with was simply nice and pleasant. Everyone kept me informed every step of the way. My experience was great!
The nursing and O.R. staff are awesome. Everyone was so kind and hospitable. I’ve had several surgeries here with overnight stays. This is a great Surgery Hospital.
Starting with the receptionist she was so sweet all the nurses and anesthesia and his nurse .My doctor and staff. I felt everybody was just wonderful. They all made me feel safe and at ease.
Tops Surgical Specialty Hospital. The staff there are so helpful so nice as well as the doctors. I would recommend everyone to go here they are great and if I could I give them 10 Stars.
If I ever have to go for another surgery this will be the place I go. I had never had surgery before so I was quite scared. But the staff here made me feel so comfortable and at ease that it made my experience less stressful. Each person …
This hospital is clean and the staff is absolutely amazing. The staff make you feel welcomed and very cared for. Especially the young lady, Ashley, working the floor making sure everything is flowing. She walks laps around here to make sure everyone is taken care of.
My experience was great. Staff was friendly, timing was efficient, and the cleanliness was great. I normally go to Methodist at the hospital but this was much more convenient and time saving.
Just had knee replacement surgery at Tops surgical center. The whole experience was amazing. The nurses and the therapist Alfred were so caring and encouraging after the surgery I felt so safe.The meals served were delicious . Now I am back home I am want to thank each and every person for making my experience a pleasant one.
Have been here 3 times to get things fixed, staff is nice and helpful, nurses are AMAZING, this whole places makes a possible scary experience enjoyable and they care about your comfort. The Batman dude in the operating room is so great, kudos sir 🙂
This review is not for the doctors or medical staff. This review is specifically for their billing and customer service. They have “Bait and Switched” cost multiple times. The first time saying $250 for a surgery that was costing under …
I had surgery 11/04/2021, the front desk representatives, the nurses, ALL were sooooo freaking amazing. Shot out to Mrs. Pat my nurse right before I went into surgery and Nurse Fonda, my nurse during recovery. The tech, and everyone was amazing. Thank you all so much for making my stay a great one ❤️- Lakisha Hooper
My husband has had several procedures there and has always been happy. I recently had an ACDF Cervical surgery there. I was so pleased with the staff and over all procedure and care before and after that I was given. I wish all of my …
I have had four procedures in the last year at tops on Red oak. Two knee replacements. I cannot say enough about the entire organization. I hope I never have another surgery although I might have to have another epidural injection but I …
There are so many problems with this place that I don’t even know where to begin. I guess, most importantly, everyone should be warned to be careful of any paperwork they sign in this place. Read these reviews on here, they will have you …
The nurses doctors and people who prepared me was fantastic however when I called back to set up my follow up the lady was snappy as if she was not have a good day and of course that reflected me being negative back. When I called them …
Had a procedure performed on 12/22/20. Provided my co-payment. Surgery went well staff was amazing, great experience. However in 08/2022, 20 months later I receive a bill. Contacted my insurance company, reviewed my EOB, there was no …
I’ve had the pleasure of experiencing TOPS many times and if you have to have surgery and TOPS is one of your choices, you’ll never be more satisfied with your choice! From the minute you walk in you will be greeted with a friendly “ Hello” …
This is the BEST HOSPITAL I have ever been to for surgery!!
I have had 5 or 6 surgeries since October last year and I have never left this facility feeling disappointed. …
thieves !!!!
Staff is awesome very professional and caring
Great hospital great staff
Excellent experience from the time I walked in until i left.
Tops Surgical has Top Notch surgeons. I h sustained a knee injury requiring surgery. My Dr. Is Dr Alberto Cuellar. He is straight forward and detailed. He has worked with me from the beginning to the end. My surgery with Dr. Cuellar was a …
The best outpatient surgical center that I have experienced!
Had all of my surgeries here..awesome people and care!
I am the Manager of my salon so I know good service when I see it!
My father had his knee replacement surgery back in March. I have to say that Ashley Read the Patient Liaison made our experience so stress free by keep us …
I called about 7 pm. Neither of the 2 staff members I spoke with could tell me if Medicare or part B was accepted. I opted NOT TO USE THEM. Seems like a simple question.
Went in for colonoscopy and paid insurance deductible. TOPPS signed off and cleared cost with insurance co. (3rd colonoscopy at this facility so I had no concern) Same cost structure as before. Well, 8 months later, I receive a $3700 bill, …
Awesome! The staff are very nice people that keeps you comfortable while you wait on your love ones!
Smaller facility but the care they give for there patients is through the roof. They go above and beyond
My second time having a surgical procedure done here. Wonderfully caring staff.
In 2012 I had a mammogram and bone density procedure done. Insurance was supposed to pay for it however I was told that I owed a certain amount even though I received a refund from this company several years later. I have reached out to the …
This is a first class facility. Period. From pre-surgery to anesthesia to post-surgery recovery to next day follow-up, top notch. At every step they had me confirm my name, BD & expected procedure so there were no foul-ups. They made me …
Went there for epidural injection. Everyone was amazing. So very nice and informative.
Called about needing xrays for followup to a procedure and was told no appt necessary just arrive before 3:00. Arrived 9 min later and during check in was told it would be 2 hrs before they could see me. Amazing, reception was very …
Very pleasant staff, complimentary snacks and they have cozy waiting room with cool programs on instead of just the news or soaps (Price is Right, HGTV, etc). They even give you warm blankets and crossword puzzles while you wait!
While the medical staff is excellent at this facility, I must give them a poor rating because of their scheduling policy and procedure. The time administrative staff spent politely saying, “I’m sorry, there is nothing I can do.” is costly …
The place is not clean. Employees do not wash hands.
No complaints about care, they are excellent plus in that department, but to reach a HUMAN on telephone if you have questions is impossible. They are F- in phone setup & availability to speak with. And almost as bad at returning tel. calls.
I had to have colonoscopy and was totally fearing this procedure. Dr Dexter Turnquest referred me to Dr Brandon Fadner for procedure. He was able to schedule me quickly this and it was done at TOPS. I told staff I was very scared and …
Staff is friendly however, went in for a colonoscopy. Insurance cleared, paid my 3800 due for the deductible and 3 years later received 2300 bill supposedly because one of the technicians was out of network. I was never informed of that issue. Would have been cheaper to pay all in cash
I don’t understand why their scheduling is so difficult. My doctor put me down for a surgery at this hospital 2 weeks ago. My surgery is set for Monday, the 10th. I have already called and asked for my arrival time since I haven’t heard …
The best level of care of any hospital or surgical center. My daughter recently had knee surgery and received excellent care from intake, reception, nurses, preop, surgeon. Second to none. By the way Dr George is one excellent physician and …
UPDATE: I had to get a 2nd surgery in June through this hospital and I was signing paperwork, I noticed an agreement to pay their chosen anesthesiologist. When I refused, they continuously stated that my insurance will pay, my response was …
Definitely not Top ranked in my book… I was no given my arrival time until 15 hours before my procedure. I also was never given an address or told where to go. I had to Google “Tops” because that was all they told me when they called. Two …
Absolutely the best staff and service of any place I’ve ever been. I can’t compliment enough on how great the staff is here. So so friendly and comforting. There is a lady in the morning time I believe her name was trishel or trisha. She is …
This is the worst place ever. Don’t ever pay any money in advance if you have insurance. They will never refund it back. And they will lie to you and they will lie to the insurance and say they did refund you while they did not.
Please be carful it is fraud
Everyone here was friendly and very informative. They are very Covid compliant. EVERYONE I came in contact with was simply nice and pleasant. Everyone kept me informed every step of the way. My experience was great!
The nursing and O.R. staff are awesome. Everyone was so kind and hospitable. I’ve had several surgeries here with overnight stays. This is a great Surgery Hospital.
Starting with the receptionist she was so sweet all the nurses and anesthesia and his nurse .My doctor and staff. I felt everybody was just wonderful. They all made me feel safe and at ease.
Tops Surgical Specialty Hospital. The staff there are so helpful so nice as well as the doctors. I would recommend everyone to go here they are great and if I could I give them 10 Stars.
Tops is as expected, Concerned about the clients/patients & Staff safety. Masks required.
If I ever have to go for another surgery this will be the place I go. I had never had surgery before so I was quite scared. But the staff here made me feel so comfortable and at ease that it made my experience less stressful. Each person …
This hospital is clean and the staff is absolutely amazing. The staff make you feel welcomed and very cared for. Especially the young lady, Ashley, working the floor making sure everything is flowing. She walks laps around here to make sure everyone is taken care of.
My experience was great. Staff was friendly, timing was efficient, and the cleanliness was great. I normally go to Methodist at the hospital but this was much more convenient and time saving.
Just had knee replacement surgery at Tops surgical center. The whole experience was amazing. The nurses and the therapist Alfred were so caring and encouraging after the surgery I felt so safe.The meals served were delicious . Now I am back home I am want to thank each and every person for making my experience a pleasant one.
All of the staff were absolutely wonderful. They took care of business with attention to the details. Highly recommend the surgery center.
Have been here 3 times to get things fixed, staff is nice and helpful, nurses are AMAZING, this whole places makes a possible scary experience enjoyable and they care about your comfort. The Batman dude in the operating room is so great, kudos sir 🙂
This review is not for the doctors or medical staff. This review is specifically for their billing and customer service. They have “Bait and Switched” cost multiple times. The first time saying $250 for a surgery that was costing under …
I had surgery 11/04/2021, the front desk representatives, the nurses, ALL were sooooo freaking amazing. Shot out to Mrs. Pat my nurse right before I went into surgery and Nurse Fonda, my nurse during recovery. The tech, and everyone was amazing. Thank you all so much for making my stay a great one ❤️- Lakisha Hooper
Fantastic experience. All of the stuffs and nurses are professional and friendly. Got my surgery taken care of the right way. Thank you!
My husband has had several procedures there and has always been happy. I recently had an ACDF Cervical surgery there. I was so pleased with the staff and over all procedure and care before and after that I was given. I wish all of my …
What a great place to schedule your procedure. Quality at every turn and such a caring staff. Thank you TOPS!
I have had four procedures in the last year at tops on Red oak. Two knee replacements. I cannot say enough about the entire organization. I hope I never have another surgery although I might have to have another epidural injection but I …
There are so many problems with this place that I don’t even know where to begin. I guess, most importantly, everyone should be warned to be careful of any paperwork they sign in this place. Read these reviews on here, they will have you …
The nurses doctors and people who prepared me was fantastic however when I called back to set up my follow up the lady was snappy as if she was not have a good day and of course that reflected me being negative back. When I called them …
Had a procedure performed on 12/22/20. Provided my co-payment. Surgery went well staff was amazing, great experience. However in 08/2022, 20 months later I receive a bill. Contacted my insurance company, reviewed my EOB, there was no …
I’ve had the pleasure of experiencing TOPS many times and if you have to have surgery and TOPS is one of your choices, you’ll never be more satisfied with your choice! From the minute you walk in you will be greeted with a friendly “ Hello” …
This is the BEST HOSPITAL I have ever been to for surgery!!
I have had 5 or 6 surgeries since October last year and I have never left this facility feeling disappointed. …