Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC … See more
Read More| Friday | 8AM to 8PM |
| Saturday | 8AM to 8PM |
| Sunday | 8AM to 8PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
13861 Manchester Rd, Ballwin, MO 63011
I went for a problem with my eye lid. They were very efficient and kind. As I was about to leave, I got very ill. They attended to my new problem of dizziness and nausea. They took various tests. When I arrived, my blood pressure was 122 …
This place was great. I was there about two years ago and they were great that time as well. I made a mistake going to total access yesterday . The doctor there said to take Tylenol. I had a infected ear and need amoxicillin.. Will not go back to total access at 13861 Manchester
This urgent care was fantastic. They went above and beyond for my family. My almost 2 year old son ended up having a linear fracture on his leg and they accommodated our visit to help make it a little less painful. From the front desk …
When I arrived it was shortly after opening hours, but everyone was ready to help whoever came into the office. They could see it was hard for me to sign in as my hand was the problem. The staff at the desk filled in the paperwork. I was …
I had to visit TAUC Manchester 3 times in 3 days. Once for my son who needed 6 staples, my daughter with a fractured growth plate, and sprained finger. They were incredible. Friendly, responsive, quick, caring and personable. The fact …
For a couple days I had been having some pain in my ribs/back. I couldn’t figure out what it could possibly have been. I went to a clinic and they weren’t very clear on what was wrong or what I should do. The next day, I went to Urgent Care …
I decided to come to this Urgent Care because my regular doctor is now off on Friday. I was a walk in and arrived around 8:15 a.m. The receptionist who was extremely kind checked me in and put me in a room (which was very clean) at about …
My son had a severely infected ingrown toenail and I needed to take him somewhere when I picked him up from school so we could get it taken care of right away. I found Total Access Urgent Care and was worried that they would have to refer …
It’s nice to be able to walk in, get immediate service that not only friendly but helpful and just feel comfortable. Being sick is never fun in general but knowing i can count on Total Access care is such a relief. I have been in there …
Great experience. Was seen quickly and well cared for! I have had to use TAUC a few times now for myself and my son and have never been there more than an hour. One big perk is that your prescription (if needed) can be filled right there. No need to go on to an emergency room. It is also cheaper than going to my Dr. Love this place!
1st time here and was very pleasantly pleased at how efficiant and caring everything was. Got right in and took vitals asked the right questions , showed the right amount of compassion and good recommendations. I found this better than my regular doctor!
Woke up with my face very swollen and covered with an itchy allergic rash. After 24 hours waiting for a response from my two calls to the dermatologist’s, I gave up and went to Urgent care. I was admitted quickly, attended by very a very …
I am supposed to have a medical (heart) procedure next week and after having a CT in advance I came down with a UTI. I was told the procedure would have to be postponed if I still had it next week. My Primary Physician moved to Dallas two …
I don’t get sick often. Had an infected finger about 4 years ago and had excellent care. So when I spent the night awake, coughing and unable to swallow I went back to my neighborhood Total Access shortly after they opened at 8AM. Again, …
I was treated promptly and professionally from the moment I walked in the door to the moment I left. I was in a treatment room within 4 minutes of my arrival and the techs and the doctor were thorough in their examination and clear in their communication. Good experience!
The doctors and staff at Total Access Urgent Care in Town & Country are professional and caring. They listen and give the best care possible. Our family has been there a number of times since they opened. Asthma flare up brought me in this …
I had an outstanding experience at Total Access Urgent Care, and was truly touched by the exceptional care that each and every co-worker provided. The caregivers were genuine and passionate about providing top-notch medical care that was …
My husband and I were so impressed with Total Access. I found them on the internet catching my attention with 5 star reviews compared to other urgent care locations with 3 stars or less. The reviews were great so I made an appt on New …
What an awesome facility! Everyone was extremely friendly and pleasant, and the process was extremely easy. I recently was COVID tested at this location, and I received my results on time and via text and email. I went on a Saturday and had …
I was very happy with the attention I received. Everyone was friendly and went about their tasks in a professional manner. I would recommend Total Access Care.
The lady at the desk who greeted us when we came in had a friendly smile and made us feel welcome. We did not have a long wait and then we were given a room. The physician assistant interviewed us –an X-ray was ordered and done quickly. …
I was received immediately and placed in a room as soon as I finished my paperwork. A nurse promptly appeared and took my vitals, and in another 5 minutes the physician arrived. The process was quick but thorough, and the entire staff very …
Excellent visit!
All of the staff is skilled, warm, respectful and very attentive to the patient symptoms and needs! I cannot day enough good things about this facility and the …
My physician had no appointments open when I hurt my hand. She recommended I use an urgent care facility. When her nurse gave me the message I asked for a recommendation and was given Total Access as the first choice because they had …
I’ve had mulitple positive experiences at this facility. The staff and physicians are always gracious and attentive to my concerns. You will have a wait time – as expected at any urgent care facility during a pandemic.
Had to go to Urgent Care due to a head injury. They were very prompt and accommodating to my needs. They were able to do a CT scan at the location, which was very nice, and were quick to administer fluids and give me an anti-nausea. Considering the circumstances, it was the most pleasant visit to an Urgent Care I have ever had 🙂
This was our 1st time going to Total Access urgent Care. My 5 yr old son had a fever and was miserable and I didn’t want to risk not being able to get in to see the pediatrician. We went to Total Access Urgent Care after checking in online …
Other than the staff being very polite and professional, they made sure I was taken care of as fast as possible and gave me all the correct information I needed. Every concern I had they helped look for a solution to make things easier and …
Everyone was considerate, showed true concern for how I was feeling and what I needed to get better. They were fast too and didn’t waste my time. The best part was that I didn’t have to go somewhere else for any of my tests or medications. …
I am visiting family and had to find an urgent care that my insurance accepted. I’m so glad I found Total Access. First of all, they have online checkin. I love this feature as it allowed me to arrive, go straight to a room and be seen …
This is the second time I’ve needed an urgent care and have been more than pleased on both occasions. The staff is friendly. I’ve never waited. I can’t say enough good things. The whole place is super clean. Bonus is getting your medicine before you leave. Highly recommended!!
I am more and more impressed every time I visit the Town and County Total Access Urgent Care location. The staff is very caring, friendly and professional. I also greatly appreciate how much effort they take in keeping me informed of next steps and the respect they show for my time. Great staff lead by a great Doctor.
I have always been impressed by the professionalism of the staff. My waits have never been more than 10 minutes to be registered and seen. Everyone is very service oriented and seem to really care. I have recommended Total Access Urgent Care to family and friend and will continue to do so!
There is a wait but understandable. Very nice, friendly and helpful staff. Dr Pat Williams was very nice.
TAUC was fantastic! Didn’t have to wait, was attended to, not rushed, everyone was nice and listened to my concerns. They answered all my questions and assisted me when I needed with a smile. I feel extremely uncomfortable usually in medical offices but everyone made me feel as relaxed as I could at the time. Thank you!
Fell on sidewalk and had no wait to get my stitches. The staff from start to finish were kind, quick and efficient. Curtis did a great job with the numbing and stitches. Casey did the prep work and also was very good. While there Casey …
The Town & Country Total Access Urgent Care location was extremely helpful. I picked Total Access because they had a CT scanner. I am in the medical field and I suspected that I had an acute appendicitis and that is diagnosed via the CT …
I was greeted when I walked in the door, and after just 5 minutes was walked to a room. Quickly an EMT introduced hisself and began telling me what to expect after I described my symptoms. The entire visit took about an hour, including them …
Our family has been going to Total Access Urgent Care for the last year and I can’t say enough wonderful things. We rarely, if ever, have to wait and the staff is so friendly and accommodating. If you have kids this is the place to go, …
I had a great experience at this urgent care. Once they found out how far away I lived, they made an effort to get me in a room and treated sooner.
This was the best urgent care experience I ever had. They were quick, efficient, and very nice about everything. Much better than anyone I have been to, or hospital emergency room. They were fully staffed on a holiday weekend, and appeared prepared for just about anything.
All good. Waiting time was long but one can check in and then receive a text message when it is time to show up. Staff is excellent and did a thorough work up. So much better than going to a hospital emergency room. Highly recommended.
I’ve always had good experiences here. I never have to wait, the staff aren’t being overworked so they are less likely to make a mistake and they are much more caring and considerate compared to other places. I’m not treated like a …
Could not possibly be more satisfied with the service this Urgent Care provides. I haven’t seen my primary doctor in quite some time, simply because Total Access is more convenient and a more comfortable and efficient process. …
The staff is extremely friendly and efficient. I have been going in every two days to get rechecked for an abscess for the past two weeks. I haven’t been charged except for the initial visit as well as the antibiotic that I received …
I am so glad this location opened up so close to my house. I went in this past Friday around 5:30 pm and was seen right away. I was back in a room before I could even finish filling out my paperwork. The doctor and staff were very friendly, …
Very friendly. They got me in and out Very quickly.
The care I received was good.
However, the unexpected charge on my account 25 days later was an unwelcome …
I searched for an urgent care near by. They were 10 minutes away. No wait. Extremely friendly and professional. Explained everything they were doing. Introduced each person who was in the room and why they were there. Even copied a CD of my xrays for future doctor visits. I will return if i need a quick Dr. Visit. Highly recommend
If needing to go to Urgent Care can be a positive experience, then this was it. The facility was so clean and the staff very friendly and professional. The whole process of checking-in, waiting, seeing the doctor, getting X-rays, getting …
I have never had such a fast, easy experience at any urgent care or doctors office!!! I was SEEN within 5 minutes of walking in the door!!! Lisa at the front desk was a delight and so sweet!!!! So efficient!! I like that they are honest …
This location is the one to go to. Everyone was very nice to me. They were fast and the doctor was very knowledgeable on everything. I didn’t feel that they were trying to run up my bill to make money off me. I was in and out. Thank you to the team that helped me on January 19th 2021. You all are awesome!
They are very kind. And very professional.
This is the 2nd time or 3rd time that I’ve been helped by The total excess care unit it’s been So nice. The people are the kindest people to help you in your hour of need thank you thank you thank you
I am very pleased I was treated very respectfuly regarding natural covid immunity. Honestly i had expected persuasion which would have been unwelcome. Thank you for taking care of my need without hassle.
My experience with Total Access Urgent Care was excellent. I was treated like a valued customer by all staff, from reception to tech to nurse to doctor to check out. I appreciate the simple and fast and “total” access. The whole experience was pleasant, including the physical surroundings.
I have always had excellent service and care at the Town & Country TAUC3. Each step of the process went smoothly, and the staff was gracious, cared for me well, and seemed to enjoy their work!! That’s especially nice to be a part of in these times. Thank you
Urgent Care surpasses all my expectations. I have been there a number of times and each time I’ve been treated as if I’m the only patient. I would recommend this to anyone who needs medical attention.
We have been to this total Access urgent care several times. Every time, the front office staff is very friendly and helpful which is awesome. The back office staff such as techs, nurses, PA’s and Docs have always been nice, attentive to …
Second time here in two years. Fast, courteous, welcoming… I’ve taken family members to other traditional family care providers….hours of waiting! …
Admitted and saw a provider within 10 minutes- AMAZING!!! Hard to believe that clinics like this exist! The receptionist was very pleasant and actually had a smile on her face when I walked in- something I’m not used to. EMT was very …
I took my son in on a Sunday morning. We got in right away without any wait. The staff was friendly, professional and thorough. They were able to x-ray his broken hand and put in a splint immediately. They gave us referrals for …
Total Access Urgent Care, Dr. Paul Hinrichs and his staff are terrific! My experience on a Sunday afternoon when I needed them was wonderful. They were attentive, thorough, and could not have been more convenient….got me in and out when …
Very fast, friendly and quality service. This is the third time I’ve been here, but first time as a patient (others were for my son). Every time, the service has been outstanding! I don’t even bother making an appointment with my primary …
This facility is what you wish all medical facilities were like. I walked in (no appointment necessary) and was seen quickly by a very professional staff. My primary care physician is so busy that it makes sense to use this urgent care …
I was very impressed with the service I received today. The receptionist was very professional and friendly. I had very little wait time in the reception area and exam room. The EMT that took my history was very efficient and professional. I noticed everyone was neat, and seemed to like being there ( not a chore).
I went in for service about 18 months ago. I made them check with my insurance to make sure I was covered. Long story short I have paid over $300.00 dollars for my son who just had a cough I wanted to get checked out. They ran a couple …
I was very impressed with Total Access. I made an appointment online and we were seen immediately upon arrival. The staff was friendly and the physician seemed very knowledgeable. I loved the fact that we walked out with the prescription …
This is Natalie Orlando but on a different email! Everyone is always very kind, knowledgable and helpful here. I always choose this location because of how nice the staff is it really make someone feeling sick more comfortable when everyone …
I found the staff here to be courteous, professional, and friendly. It was a pleasant experience. I felt that the medical attention was on point, and after having to wait for hours at the Walgreens clinic up the street, only to be told that …
Total Access Urgent Care was recommended by a friend. I was able to go to their website prior to my visit to book an appt. Walk-ins are welcome too. The facility was super clean, and all of the people I encountered were friendly and …
Very nice place. I was very sick, but could not leave work. I checked in online for the time that was convenient for me later in the day. They called with a reminder 20 minutes before the appointment. I showed up 10 minutes before my …
My experience at Total Access Urgent Care was absolutely wonderful. I got in really fast, and everyone was extremely nice. They came to check on me in a timely manner, and I’m really feeling a little better since being there. I would …
I went on a Sunday morning. Upon arrival I was greeted immediately and shown to an appointment room quickly. I had to wait for some time for the doctor to visit me, but another employee assured me that they had “not forgotten” about me. …
Great environment! Easy to find, quick to get into. They were calling me into a room before I had even finished my paperwork! They took great care of me and tended to my every need, even small details like knowing I had light sensitivity …
The staff and Doctor are very friendly and attentive! There was a very long wait due to the current pandemic and all the patients wanting Covid tests. However they continued to check in on me and apologized for the long wait! They were so nice and answered all my questions! I highly recommend this facility! Job well done!
Great care; attention, good explanations, fill your prescriptions in house inexpensively, try to get you home as quickly as possible, no waiting and clean.
My doctors office was booked again and since I needed immediate care they …
I had a great experience at Total Access. Form the moment I walked in to the moment I left WITH my prescribed medications. I was greeted like a guest in their home and after filling out a quick information sheet, taken back to an exam …
do not sign without reading everything as they charged my bank card a month and a half after the service date without my knowledge! Said its a minimum after insurance went thru as part of my balance deductible. I told them i didn’t …
This is the best urgent care I’ve ever been to. I never have to wait and always get into a room immediately. The staff is kind, patient and helpful. They genuinely seem to care about you. The facilities are super clean.
This is the 2nd time I’ve used TAUC. They have a great process in place, it’s easy to get on the list & check in. The staff have always been pleasant and extremely helpful. My recent visit I sustained a broken wrist, Dr McClure & assistants …
Went to this clinic after suffering from abdominal pain for about 3.5 hours prior, around 2PM on a Wednesday. I was admitted to a room immediately on my arrival. Receptionist was very understanding and quick. Triage technician was skilled …
Great service, timely and professional.
Winning combination – high quality and convenient access.
Carly was very helpful and wasn’t rushed. First class.
Much appreciated.
Came back after having some sort of allergic reaction. Got seen rather quickly despite not checking in beforehand. Great care and staff all around. Been to this specific location twice now and have been impressed both times!
This is the perfect place to go when your medical issue needs to be diagnosed and treated quickly. I was seen last week after I tripped and cut my finger big time. With almost no waiting time, the medical assistant cleaned it up, the doctor …
As a military veteran, I find it comforting to have found a medical provider that can get me in, fix the issue and get me back on with life. This particular Urgent Care has always given me and my family excellent care. They are very …
I made a reservation online. When we arrived we were able to sign 2 forms and go to a room. Staff, nurse and doctor were wonderful to my daughter. We compared prescription price from total urgent care to walgreens and better price at total urgent care so we walked out with the prescription. Quick and Easy!
We spoke with or received care from 6 people and everyone was courteous, caring and professional. Receptionist, 2 paramedics, a doctor. a Physicians assistant and another office staff at check out. The paramedics put my daughter at ease, …
I have already messaged multiple friends and family about the kindness of everyone working here. If your like me, you dont enjoy going to the doctor. Everyone I had an interaction with was extremely nice and made everything as comfortable …
Excellent care. Efficient staff, well equipped center. Scheduling is convenient
Best Urgent Care I’ve been to. Very clean and comfortable environment. The nurses were so friendly and nice which eased my anxiety about the doctors office! Dr. Hinrich’s took the time to talk to me not only on as a patient but as a person …
Very well organized, excellent care, staff present professional and very attentive. Was a recurring ear infection that to regular doctors were not able to resolve got great results with the urgent care
Had a sinus infection that just wasn’t getting better. I left my house and was back home with medicine in under 40 minutes. I was also feeling better for the first time in 4 days. The office was very nice. The staff was very courteous …
The care I received was immediate, professional, thorough, courteous and enjoyable. My first visit to an urgent care facility, it certainly beat my expectations. I would definitely go back; hopefully I won’t need to too soon.
I think this was my third trip to Total Access Urgent Care. They are always wonderful! The wait is never as long and drawn out as an emergency room visit. The staff are all very caring and compassionate. Whoever runs this operation knows …
Woke up at 4 a.m. with a sore throat and sinus congestion. Was able to check-in to Total Access Urgent Care online and received a text confirmation of my appointment time for that morning. They send you a text 30 minutes prior to your …
For Christmas Eve day the wait was a little long but when it came my turn I was given the thorough red carpet treatment. This was my first time to visit. Very professional techs,para medics a Doctor. Fast thorough , friendly and accurate …
Taylor, PA, was 100% amazing, knowledgable, caring and wonderful bedside manner. I don’t normally visit this location but will from now on.
Great service, love that you can check in early prior to arrival, which is great when you have a sick child vs. sitting in an office for 2 hours waiting. Perfect hours, we were able to use them on a Saturday evening when our pediatrician …
Great experience! The staff got me back into a room quickly and I was seen by the EMT in the room in less than 10 minutes. She asked about my presenting symptoms, went over my health history, got my vitals, and listened to my heart and …
The staff were so friendly and helpful! I went in just for a covid test, but was so grateful that even though the test was negative, TAUC took the time to help me treat my cold too. So much appreciation for these wonderful professionals!
Excellent care from everyone there. Each person that I came in contact with were very caring and professional. It was my first visit so I needed complete paperwork to establish my account. It was surprisingly little, compared to the life …
Walter was just diagnosed with covid. Urgent Care was overwhelmed with the response this pandemic has brought, but they were sensitive to my needs and came to help as soon as they could.. They were very helpful in attending to my symptoms and helping me feel better. Thanks so much!
I was referred by a client of mine. The location for me was great and easy to find. My first impression was clean and friendly staff. Although, someone was being trained at the front desk, they were very friendly and efficient. There was a …
My visit was really professional in manner of time, care, comfort, and a pleasant staff. I didn’t have to wait too long to talk to the doctor to get a diagnosis treatment and the best in self care with a good set of medications to treat my illness. I was very happy with my experience and would recommend to my friends and family locally.
The staff were very attentive and the doctor was great at evaluating and diagnosing my symptoms. I didn’t have to wait long and they took good care of me. I wish I could make them my primary care medical choice. It’s a much better …
I went to total access for a broken toe and they were phenomenal from the moment I walked in. I was taken to an exam room immediately and waited for maybe 15 minutes total between all of the professionals who came to see me. (I will say …
First visit to an urgent care. Called to see if an appointment was necessary and told to come on in rooms were available. Got there was greeted by a friendly staff member. Completed my paperwork and taken immediately to a room. Doctor …
Excellent service and Dr. Williams was very thorough in diagnosing me and that I had pneumonia in early stage. Thanks so much for a clinic that really cares about their patients.
signed in at 6:00 and was seen at 8 AM did xrays and told me no fracture- still took 45 minutes as they are very busy
Everyone was so nice and caring! The wait app helped so much as a walk in patient. I was able to do some errands and not waste my time waiting for an antibody test. I showed up when my name was close to the top of the list and waited in my …
Incredible experience from the second I walked in the door greeted by no less than 3 desk employees. Quickly filled out less than a sheet of paperwork as a new patient. Never sat down—paid my co-pay and was taken to a room, vitals …
Diagnosis at this facility was spot on: I was experiencing abdominal pain and was immediately shown a room and asked questions about my condition and examined and given several tests then given a CT scan that was looked at by an on call …
I’ve had good experiences at this location. But the last three visits were very poor. The wait time is outrageous. I sat in the parking lot for 45 minutes. Then was texted that a room was ready. I then sat for a hour before I saw anyone, …
Incredible care and attention to my problem. The physician, PA, and assistant all were fast and aggressive about helping me feel better. They didn’t shove me in and out of the door as has happened at three other Urgent Care facilities. …
Having never been to an Urgent Care, I was leary. However, needing medical help and not yet having a PCP in the area, I chose this location based on the reviews. …
This Urgent Care has been our go-to anytime someone in our family is sick or injured. The staff is very knowledgeable, efficient, patient and extremely thorough. There is rarely a wait, and we always leave with complete understanding of the …
the process you have in place of signing in online and then given a number is so awesome !
no waiting once you get there and to be constantly reminded of your place in …
I had what I thought was a stomach virus, but I wanted to be sure it wasn’t Covid, so I called to see if I could get a test. They put me on the wait list and were ready for me by the time I got over there. I was really impressed by the …
Everyone was very nice, the environment is bright, clean and very professional. I was seen with no delay at all. Doctors are knowledgeable and very good with patients, they take time to go over everything and explain any questions that I …
It was easy to find. Parking was great. I was greeted immediately. I was taken to a room quickly and seen by pleasant staff. After my vitals I had a chest x-ray and IVs. I saw 3 doctors. I have never had such good treatment. When I left i …
Went for rapid covid test. There was a bit of a wait but that’s to be expected when you don’t have reservations 🙂 once we got in, everything was very smooth and literally everyone was kind! For this sort of thing it was very calming to …
I was very impressed with the level of care and efficiency of this urgent care. I was seen within 10 minutes of my arrival, and everyone who attended me, from the receptionist to the nurses and the doctor, took so much care with me. …
Last week at the Ellisville location I was told I didn’t need an appointment to stop in for a flu vaccine. I didn’t make it in last week and couldn’t go there today because it’s only a Covid 19 Testing Center now so I called the Ballwin …
I’ve been to TAUC quite a few times for various reasons over the past few years, & all have been fine up until the last two. Consequently, both of the times I have been dissatisfied have been at THIS specific location. They have really gone …
I would highly recommend Total Access Urgent Care to everyone. I had contact with 4 different people during my visit, and every person was very friendly, helpful, courteous, and did a great job. I had an appointment and did not have to …
Once I was directed to the correct place after visiting two other Total Access Urgent Care facilities, I was greeted immediately by receptionist and told that she would be with me shortly, 5 minutes later she was ready to check me in. Once …
I was texted to return to the office and it took another hour before I was seen by anyone. Staff is friendly but processes are weak. Would not recommend
Very caring and professional. The best way to get seen is to get on their website at 6 am and get on their waitlist but be warned that the spots fill up FAST. They will then text you when you should head over to be in their parking lot. …
The staff was courteous and explained everything to me thoroughly. Prompt and caring.
Super efficient, very friendly, and very capable. You can see a doctor, get imaging done, and get a prescription filled within a couple of hours – would take at least 3 times as long at an ER in my experience!
Great care, empathetic and supreme bed side manner
I have been personally for an injury and my daughter has been twice for COVID testing. The online check in process is fabulous. They took my x-rays gently. The registration/bill staff were funny and kind. The physicians were expedient …
I’ve been coming back to this location for a wide variety of reasons, from COVID testing to high fever and more. Every single time, the staff is incredible. The app makes it easy to get in line so I don’t have to wait in a lobby for two …
When I dislocated my knuckle I chose to go to TAUC that I had gone to so many times over the past 13 years when I was the Dean of Boys at the Principia school. I would take boys from the school there and received top-flight care from the …
5 ⭐️ experience today! From check-in to check out everything was delightful. Specifically, Kelby was extremely professional and kind. I felt very comfortable with the diagnosis provided. I highly recommend this location!
Kind, professional with everyone I encountered. Highly recommend. Felt confident in the care I received. I know waits are a common theme in Urgent Care and they saw me quickly and all the staff explained what was coming next. The staff from …
After I got a text to be in parking I waited 40 minutes to get in to register, 30 minutes wait in a small room to see a PA and 35 minutes to get discharged. Just for a simple Covid test. Every one was nice, I just couldn’t believe I had to be there that long! It was not a walk in, I actually made an appointment on line!
Super friendly and attentive staff. They were very busy, but moved patients quickly while at the same time providing great care. I’ve been to several urgent cares and never had a great experience until now. Would definitely recommend!
First visit here. Very friendly and professional. They were very upfront about the cost as well.
I was greeted promptly and politely. I was placed in a room as soon as paperwork was filled out. Staff were wearing masks and social distancing. I was able to see a doctor who was knowledgeable about my problem. The doctor was precise, …
I tried booking online but it was completely booked I called and the nurse squeezed me in. The wait wasn’t bad, everything was clean and the staff A+ all around. So nice and considerate. They got me xrayed, diagnosed, in a boot, pain meds in hand and out the door in about an hour. Will use for any future health “emergencies”
I brought my daughter in and the doctor that treated her was so nice and helpful. My wait time was minimal, which is extremely hard to find right now. Thank you for calming this new moms nerves!
Everyone was very polite and accommodating. Very pleasant experience, professional, courteous and friendly!
The staff was amazing and made me feel well taken care of under the circumstances.
I love their virtual waiting room.
Register onlapartmine(easy), then wait at home or at work for the updates.
Show up on their parking lot when you’re #2. …
Service was efficient and informative. I felt heard and the services were quick. Wait list process allowed me to stay home until my number was called and it was a huge help. Will definitely return if necessary.
Great experience all around! Every staff member I dealt with was super nice, helpful, and cheerful! I wound up going to to wrong location (NOTE – There are TWO locations on Manchester Road in Ballwin! Pay close attention to which one you …
I would give a lower review if I could. This has been the go-to for my partner and I until today, as the staff at the front desk had behavior that was completely sour at the end. I would personally suffer through an illness without medical …
They always take great care of my kids and I and we never wait long. Recently the NP Karly helped my daughter when she broke her ankle and John splinted it. They were efficient and empathetic to her and stayed long after they closed. Love this place. I actually drive 20 mins from to go here.
I appreciated the attentiveness of each staff member who interacted with me. I didn’t have to wait very long and I couldn’t have asked for a better experience.
The staff was very friendly and supportive. The facility was clean. The entire experience was efficient and I was treated well. I would definitely use their services again.
Had a great experience at the Urgent Care. They took me right in, and everyone I saw was knowledgeable, caring, and friendly. They took time to answer all my questions. I highly recommend Total Access Urgent Care.
I went in for a simple drug screen today and it took me 5 hours and 20 minutes before I walked out, I would never go here if you have any sense of value of your time. And when I did get in seems like everyone has no idea what they’re doing.
Friendly and easy check in. Wait was minimal. Entire staff had great spirits and attitudes. Was able to fill prescriptions on-site to eliminate a stop at the pharmacy. Entire experience was easier and more pleasant than seeing my general practitioner.
Yesterday I was treated for two broken ribs. The staff diagnosed my issue utilizing on site x-ray and ct scan. All examination and treatment was done at their facility rather than sending me off site to get the tests. The staff were all …
I brought my 4 year old daughter in recently with trouble breathing after coughing fits- and a sudden spiked fever. They had her back in a room within a minute and wasted no time getting her the care she needed. I can’t say enough good …
Everything from calling them to getting out of there was a breeze. It does take a little bit to get the medicine and everything because they have their on site pharmacy but it’s worth it.. Went there for my son’s conjunctivitis of the eye …
Very Professional, terrific.care, Nicole Brueggemann was wonderful at solving my issues. Staff was excellent!
I went in late, near closing time. The staff didn’t make mention of the time nor did they attempt to rush me through so they could go home. From the receptionist on through everyone I dealt with couldn’t have been kinder or more …
I sustained a freak accident that left a large laceration in my lip, and the entire team from receptionist to assistant to doctor at Total Access was increbile in treating me. They got me in RIGHT away, and Dr. Terkonda and her team were as …
My daughter hurt her ankle in her high school volleyball game and the trainer thought she may have broken it. So I had to get her to an urgent care for a doctor and X-rays. Sound simple right. Well they were the FIFTH urgent care we tried. …
Have you ever gone to the ER and waited seemingly forever to be seen? Not at Total Access Urgent Care. They were unable to see me immediately but rather than have me stuck there waiting, they sent me home with a system telling me when to …
Had a great visit at Total Access. I was able to get my spot on hold from home. Love that ability. Saw doctor right away and was in and out quickly. So easy.
The staff at Urgent Care were amazing! They were all very friendly to me and extremely welcoming. They helped me receive some immunizations I needed for school where I attend out of state and they were very fast with the process. I highly …
My visit to TAUC-Balwin-Manchester was absolutely worth the drive! I was treated with courtesy and professionalism from the time I entered the lobby. The staff was excellent from the receptionist to medical assistant and of course the PA/Meghan. In time of need this is location is my #1choice!!! Thank you🙂 …
The visit was quick and the situation was identified. I was able to get the meds were available on site. Thank you for help when I needed it.
I have never been disappointed after leaving a Total Access, and this goes for any location. They’re fast and efficient, but they are also very thorough. They have never failed to make me feel like the only patient they are caring for at …
Have been to this location in Manchester numerous times for myself and family members. Have always been taken care of by everyone there without a complaint. Everyone has always been so nice and it’s nice to be able to see a doctor and get …
Place was amazing, they took really great care of me. I’m so glad I went there. The staff was really cool, very accommodating, made sure I was comfortable. I started feeling better before I left. I don’t like going to urgent cares or hospitals but if I have to go one again it will be this one.
The staff is very much focused on the total well being of their patients and not just one particular issue. This approach is very helpful to me.
The staff was so nice and friendly. They were quick to act when we arrived.
Nice staff and solid service if you’re a patient person. I had to wait for three hours in the room for a few simple tests they ran (x-ray, blood, EKG). Customer service wasn’t willing to offer even a slight discount for this inconvenience. …
I became ill and needed antibiotics on Sunday of a holiday weekend and googled “urgent care near me” and found this place. I did not have to wait, the office was very clean, staff was quick and pleasant and very helpful, with insurance I …
Visited for the first time to get checked out after a car accident. Was seen quickly and was impressed with the professionalism of all staff. They did a much better job of checking on me than the responding EMTs on the scene of the accident.
Went to TAUC town and country Missouri location. What an amazing company and have not been disappointed by the teams at any of their locations. Thursday night late I saw Steven Montague at town and country. He worked hard to figure out …
They are very efficient. The online registration works very well. Highly recommend.
Very welcoming. Staff were great. Was seen in a timely manner and the text based appointment system really helped.
This is the BEST UC in town. They are so efficient checking not only what you came in for but also regular vitals etc. I sign up on line and I’m usually in and out in an hour. Always with a good result for my problem and care.
Saw the same nurse practitioner on June 10th diagnosis and again on June 15th for follow up. He was great! Thankful for this Total Access Urgent Care.
Best urgent care near my house. Doctors, nurses, receptionists are always very professional and sweet. I don’t want to go anywhere else if I need a urgent care.
Everyone there was amazing, I took my 3 year old there and they were great. The female PA, NP and EMT I dealt with were both incredibly kind and incredibly helpful. I will be using this and only this place from now on as long as those providers are there!
The waitlist was very helpful…saved a lot of time waiting. The staff person who checked me in was friendly, empathetic, and very efficient. All of the health professionals that I saw were professional, knowledgeable, and responsive to my questions. The treatment plan they recommended seems to be working. I feel much better today.
The staff were professional and knowledgeable. I felt that they were on top of a challenging situation and I could trust them.
Nice people, horrible wait time. On the waitlist for 4 hours, sat in a room without being seen for an hour, didn’t get test results for 2 hours after I got into the building
As is always the case, Urgent Care took great care of me and my issue.
Kind, considerate, compassionate. Jus really good folks from top to bottom. Hence the reason I am a returning patient.
Not all Urgent Care centers are created equal. I will definitely return. I had slipped and fallen in my yard carrying a very large heavy bucket. The pain and bruising that ensued on my rib cage, led me to believe they were broken. My health …
The staff took really good care of us. I had to take my dad for x-rays due to a fall. Despite being busy they added me to the schedule. Once we were inside, the doctor saw us promptly, got the x-rays done and they explained really well what the issue was. I highly recommend this urgent care!!
First let me say that I normally have very good care from the folks at TAUC… But today was a different story. I checked in online at 12:25 (I was 7th in line) and waited to come inside until I received a text saying I was 2nd at 1:35. I …
The post below is from several years ago. Just went in thinking I had a kidney stone, it was not thank goodness, but again, everyone was very nice, the experience quick, there was a little waiting for test results, but they are awesome! …
Got on the wait list and was notified when my appointment approached. Staff was very friendly and to the point and I felt they went through all proper procedures to help me with my ailment
The staff at TAUK are beyond amazing. I even had a staff member call me as I was in route to get an x-ray for my toe and asked where I was and that she was worried about me. Because I had not arrived sooner. At that time it was around 6:45 …
I was completely blown away by my experience at Total Urgent Care at 13861 Manchester, from the time I walked in to the time I left. I haven’t been to one before and didn’t know what to expect. Alicia was extremely welcoming. I came in …
Everyone was SUPER friendly. We got to joke around about my veins when they decided to disappear and not give them any blood. I also appreciated them not stabbing me a thousand times trying to get my blood from me. They stopped after 5. But I highly recommend coming here!
My visit was for sutures for a deep cut along my left eyebrow due to head impact. In and out in about 1 hour and 15 minutes compared to say 4 hours at traditional hospital ER. None of the doctors or assistants kept me waiting–one in …
I got in line online. I was in #13 spot. Took about 2 hours when they called me in. I went straight back. Tested positive for Covid. But they were attentive, thorough. ALL of the staff are exceptional and kind. I rather go to them to my regular doctor or er! Love them.
The whole team was fabulous: the receptionist, intake nurse, physician, radiology tech and needle nurse. All had excellent “bedside” manners. For example, as the doctor was checking on me while I was receiving an infusion, and he noticed I …
I had to get some blood work done and all the people that assisted me were phenomenal. Clare at the front desk was patient and worked with me to get all my paperwork sorted. Dan the EMS person was amazing and took care of all the blood work …
Excellent and very friendly staff. They went out of their way to make me feel comfortable and made me feel exceptionally good by the time I left.
My 15 year old daughter went to urgent care because of severe abdominal pain and frequent vomiting. We were able to check in on line and had basically zero wait to get into a room when we arrived. They worked to help make her more …
This staff was the kindest staff I’ve ever experienced. From the doctors to nurses to clerical staff. They were so wonderful 🏆 …
Great service and great physicians . This is my 3rd visit and I’m highly satisfied.
Really helpful staff, efficient isn’t in getting me in and out. Felt good about the experience. Love that I can get in line at home and they text when it’s time to drive over.
Great staff! Doctors and nurses were really nice and joked with us. They told us exactly what they were going to do like when they were going to put an IV in and didn’t leave us in the dark. Great visit
I was able to “get in line” through the website so I didn’t have to wait there. They took me in as soon as I arrived. Receptionist was kind and professional. The medical staff were also very knowledgeable and compassionate.
Everyone was incredibly helpful and pleasant. I was able to get in and out within an hour, and they fill prescriptions on-site if you’re interested.
Nice staff but the visit took much longer than it should have. I was told on multiple occasions that “We’re just waiting for X and then we should be done.” It took a lot longer than it needed to to get test results back and get prescription ready.
Overall a great experience and great treatment! The wait time was longer than expected but that may not be in their control. I was greeted kindly by the lady at the front desk and by the rest of the staff I saw that day. I really …
Such a waste of time!! They had me wait for 2H and 30 min just to get a covid test done. I logged in using the online check-in on their website and arrived to the clinic when I had reached the first spot to be attended next. I waited first …
Staff made me feel cared for from Paul’s welcome at reception desk, Ethan taking vital signs and starting IVs, Kelby explaining all aspects of my care and Dr Schlautman monitoring the process….Felt like I was in good hands. There was …
TAUC staff and doctors were very caring and had compassion with how bad I was feeling from the effects of COVID. They helped me a lot by providing relief with IV fluids and anti-nausea meds. And it was so much quicker and easier than going to a hospital. Thank you so much!
From the time Nancy and I went on line to check in and the staff taking our Covid test– the entire team was professional and polite. My wife ended up testing positive and the young man who gave us our test said to my wife. Please take …
Great service and care. Maya tech and Dr Williams took care of me. Explanations and updates were excellent. Also, excellent written home instructions and information. …
From start to finish, this is the most Convenient, efficient and pleasant experience one could have. It was quick and the staff are amazing. Thank you!
This facility and her doctors very professional, willing to listen, wanting to help, and always understanding. They are pretty thorough in what they do. And I was willing to wait for you oh and to the right doctor or department specializes in your care. I think them for always being there for me. 😍 …
Very professional operation from start to finish. Starting with the online sign up to how easy check in was. Very impressed. The professional staff was outstanding, addressed all my needs and gave a follow up call. Would not hesitate using Urgent Care again in the future.
Quick admission. Excellent service by well-trained medical staff. Thorough and well-documented findings and course of action. Not a single thing I would suggest improving. I highly recommend using the services in Town & Country on Manchester.
I received faster, more thorough, considerate care here than at any recent visit to a regular doctor’s office. Everyone from the receptionist to the practitioners were kind and caring and showed a real interest in me, not just as a case, …
Staff is professional, respectful and very caring. They listened to my concerns/distress I had in regards to my injury. The care from check in to check out was quick, painless and very comfortable. The doctor was very down to earth and very …
The moment i walked in the front desk staff were very professional and nice. The x-ray tech and the guy who fit a boot on my leg were so nice as well. The doctors were great as well. Location is so convenient as well to where i live.
This Urgent Care is so very professional, kind and knowledgeable from start to finish. It is fine tuned and much more efficient than a lot of doctor”s offices. I highly recommend them to anyone needing medical care.
We’ve taken our kids to TAUC twice in the past year – once for stitches and once for a broken bone. Both times, the staff was efficient, professional, yet compassionate. They got us in quickly, and made follow-up appointments easy and fast. …
I had the best urgent care experience at Total Access. Signing up for the queue was easy and I didn’t have a long wait. The receptionists were all so kind, the med tech assistants and nurses were great, and I was seen by Dr. Patricia Williams and she was very empathetic and had me well taken care of.
Good service . I really liked the sign in on line and you wait at home till your turn. So much better than going to hospital ER.
I always feel like I get excellent care at this facility and start feeling better within a day or so. I am a repeat patient usually there for bronchitis every year.
Facility was very clean; fast service and very thorough; knowledgeable staff; when I left, definitely felt like my medical issue was taken care of professionally.
Although TUAC was not able to help my son and we were referred to the er, the doctor we saw said she would call the er to let them know the situation. My son is 29, nonverbal, unable to communicate what was going on and was out of control …
I had a great experience! Everyone was very polite and professional. The doctor was great! Got my meds on site which was nice.
The staff and and Dr were very attentive. Addressed all my concerns. They were very busy but handling very well, despite the patients giving them a hard time about having to wait.
Was in and out in less than an hour. I had hit my face hanging shelves, and my eyeball was scratched up and swelling. …
Very attentive, competent, and friendly. I’m grateful that I left feeling better than when I arrived. ALEXIUS the NP was amazing and the receptionist staff. Not one complaint. Thanks for great care!!!!
This Urgent care is absolutely AMAZING! I have been here several times and every time the people who work here are kind, patient, and thorough! Their care if greatly appreciated!
Very professional. Out standing facility. Wait time is very reasonable compared with any other options.
Would definitely recommend this urgent care organization.
The entire staff was very warm, personable, caring and competent. I was well cared for in a timely and efficient manner while still feeling like I was their #1 priority. I give them an A+.
This is a follow up post to the reply that I received from the owner of Total Access urgent care. I called the number that you listed below to talk about my experience three times, and no one has returned my phone call. …
This TAUC facility is just awesome. The staff is incredible and they work to get you into to see the Doctor as soon as possible. I love their scheduling system as it works perfect. The Doctors are very knowledgable and provide great care. I highly recommend this Center.
Everyone was very caring, understanding, and professional. The PA also went out of his way to call an ophthalmologist in order to get me an appointment ASAP. I was really grateful and appreciative of that. Definitely would recommend this urgent care facility to anyone.
Extremely happy with the care I received. Physician Assistant was great. I forgot her name. Office staff very kind and easy to talk to.
The staff is always amazing and so polite. The medical staff is very knowledgeable, very caring, and make sure that you’re up-to-date on everything in regards to your medical care while you’re there.
The staff here is wonderful and kind. I was feeling horrible, and I was met with so much empathy and kindness from every single staff member I interacted with. Being able to leave with a prescription is a huge bonus!
First off the black receptionist lady was rude and kept talking under her breath when I was checking in. I was check in for 1st in line at 6pm for an ear infection and didn’t get service until 8pm…I would not recommend this urgent care at …
I came in after a fall. The techs and the physician quickly assessed my symptoms and did x-rays and CT scans. I had a fractured rib and some internal bruising. The physician could not have been more caring – explaining every aspect of what …
My daughter had been sick and coughing for a over a week. I started to get concerned and wanted her checked for bronchitis/pnumonia, etc. It was over Thanksgiving weekend so our normal doctor’s office was closed. I called TAUC, and …
Returned to the T&C TAUC recently to be checked for Covid and/or the flu. As always, they were friendly, accommodating, and thorough. Because of the busy time of the year and the amount of illness going around, I was 10th in the virtual …
I went to two other places before going to Total Access. No only was I seen within minutes, but also was taken through the necessary steps to give me a definitive diagnosis that the other places did not. They made arrangements with the …
The care I got from the physicians assistant, and the person who gave me an IV seemed great. The other staff seemed very new, tentative, unsure. they were clearly understaffed and training new people. I was disappointed by how long it took …
I fell and hurt my foot pretty badly over the weekend. I didn’t have an appointment but the team got me in pretty quickly. From the front desk to the doc, everyone was so kind and caring. When I did have to wait a bit for the results of my …
Compassion and a genuine concern for your well being is what you can expect from Total Access Urgent Care. I had fallen off a ladder and called TAUC 1 hour before they closed. They were booked for the day and were not seeing any more …
Family has had several visits to Total Access Urgent Care and have been very happy with staff/ facility. The staff his always very efficient and take the time to really understand the issue and answer questions as they arise. Highly …
Great service. They were fast, friendly, listened to concerns. Were great with my son who was injured. The staff interacted great with him and were accommodating and understanding to his pain. Having medical knowledge myself, I felt they took the issue seriously and did exactly what they should have done.
Got my X-ray at the urgent care facility for a broken ankle. The staff was very courteous and polite and the overall service was good. We always appreciate how kind the staff and the doctors at the care facility are.I was asked to get an …