Total Care Clinics is a Total Healthcare Solution for the Whole Family. Mens & Womens Health, Pedatrics, Work/Auto/Sports Injury, Bioidentical … See more
It’s absolutely insane and unprofessional that I have been calling for over 2 weeks to make an appt for my husband and NO ONE answers nor do they return a single voicemail! I’ll be driving down there to schedule an appt.. fix this!
They tried to force me to see a newly graduated ARNP in order to get a testosterone refill and wonder why I got upset. They told me I couldn’t come back.
Don’t go to them! There is patient privacy and they don’t understand that. They want you to see whoever they say.
Aaron is a good physician. But the front office is horrible with follow through. It takes several follow ups by the patient to make sure that referrals and orders are made. The front office makes the practice and when you have a poorly ran office it makes for a poor practice.
Aaron Johnson was rude. I’m on Medicare and he assumed I have no money for genetic testing and quite frankly was a huge jerk to my husband and I. I went to the clinic desperate for help with fibromyalgia pain and mood issues I think could be a gene mutation vitamin or mineral deficiency. He was just mean.
I would highly recommend this clinic to anyone. They are so professional, kind, caring and helpful. They treat you as if your family. I am thankful I was recommended and I know why. Thank you Total Care Team!
Aaron Johnson is a great practitioner. He has been really flexible with my schedule and location, and listens when I have ideas or suggestions about my course of treatment. He is very professional and I would recommend him to anyone.
I agree that it’s difficult to get in touch. Many times when I call, the office is “closed”. I try not to call between 11-1 because it was closed a number of times at those hours for lunch. I called today around 3 and they were closed. I …
Unless you’re trying to set up an appointment its virtually impossible to get through to someone via phone call. Needed a prescription refilled it’s been 3 days since I left a voicemail and have not heard anything back. They are a good clinic but lack in follow up.
I am genuinely disappointed. I started seeing Aaron a few years ago before his office moved. I truly appreciated the way I was treated when I first started going. Over the past year or so the service has gone down hill at a tremendous rate. …
I have lots of friends who use this clinic and one day threw my back out. I decided after seeing Nathan anderson chiropractor I would go into total care for an Anti inflammatory shot so that I could walk again. They were full schedule but …
Tristan is an incredible doctor and one of a kind. She genuinely listens and takes the time to help her patients, unlike many other doctors. I will continue to drive two and a half hours even though I’ve moved just to see her as she has helped me more than most doctors I have seen in my life .
So I take my 2 girls to this place because I didn’t know were to take them for physicals and we were new in TC in 2013. My girls hardly ever get sick. On March 30 one of them let me take her to see the Dr after several day trying to get …
I’ll never go back to Total Care again. Ever. I was involved in a crash and needed to be checked before flying. Called the local office to make the appointment but had to go through a different office because the phone was never answered …
The Total Care Clinics staff is extremely professional and very helpful. Someone always picks up and answers all of your questions. The medical assistants return calls promptly and are prepared to answer your questions. …
I don’t know about the other Doctor’s but Gabriel Sims is great. He is very patient and shows compassion for his patients. He is always going the extra mile. The best thing about Gabriel is that he always remembers what you are coming in …
Dr Schab is hands down the best doctor I’ve found in the 16 years I’ve lived in the Tri Cities. She’s attentive and kind and truly tries to get to the bottom of my medical issues. I have a rare genetic disorder and have been dismissed and …
I’ve been seeing Tristan for some time now and could not be happier with the level of service I get at Total Care. I have pretty bad anxiety when it comes to seeing medical professionals of any kind, after a lifetime of my concerns and …
I have been a patient of Aaron Johnson’s for years. I have nothing but respect for his professionalism and medical abilities. He is an expert on woman’s health and does not hesitate to refer you to a specialist when necessary. The …
I have been with Trudy Sharp for a few years. She’s amazing, and so is her staff. I would highly recommend her. But, Hopefully you won’t ever need to speak to Beatrice in billing though, she was very rude and unprofessional.
Only if your a new scheduling patient you’ll be lucky to get a hold of someone. Otherwise as an established patient it takes a while to schedule or even reach your team. Takes them a while to return calls. Really bad phone contact service. …
Very rarely will I EVER do a review of a provider’s office. However, I felt like I had to on this one. I’ve been trying to get providers to listen to me for over a year-and-a-half, but they always feel that they know better because of their …
I am a Navy spinal cord injury Veteran. I have gone there for about 5 mo now it has been horrible try to get them on the phone. Total care. No it isn’t. On my 2nd visit me and my nurse who traveled from Seattle we waited 2 hrs in waiting …
This doctors office WAS great…. I’ve seen Aaron personally and he is super knowledgeable and extremely helpful. He pushed me off on to Tristan Schaab, who is also kind and knowledgeable. I’ve been seeing her for several years now. …
I got in touch with TCC from a co-worker after expressing my frustrations to them about my hormones and my doctor. I met with Aaron Johnson and from that meeting to my next appointment 6 weeks later my health forever changed. He was able …
My first visit was yesterday. I highly recommend Aaron Johnson. He was very personable and addressed all of my questions and concerns. It was refreshing to find a provider that will take the time treat you like a person not just a number. …
VISIT AT YOUR OWN RISK. After 2 trips and a week and a half of phone tag with this clinic for a simple test, they ultimately lost my results and forced me go to a different company. The desk staff are incompetent.
I’ve been a patient for 2 years at Total Care Clinic with Tristin Schab as primary care. If you have are coasting along with your medical care, maybe seeing your PC once or twice per year, and no problems occur, I would rate care as three …
My husband n I’ve gone there for years w/great care. After they relocated the clinic, the quality of care and kindness was lost. After 1 same day cancelation, I was unable to schedule there again. They wouldn’t accept my payment in person …
(Translated by Google) Very well attended!
(Original)
Muy bien atendidos!!
Tried for a week now to get an appointment. The staff has been rude and unhelpful. Going somewhere else.
Good staff
Terrible customer service and communication skills.
Very disappointed and unsatisfied with the service received from the office and medical staff.
Best Regenerative Medicine care in the entire region.
Been there several times by appointment. Short wait. Good service.
There awesome any issue I have there on top of it! Best DR. I have ever had
Tristan Schab ARNP and Linsey are great people – very happy I found them))
Great experience with Total Care. Truly professional and a great practice!
It was super ez to get an appointment! The front desk staff was fun and engaging! Thanks especially to Beatrice and Kim and Stephanie!!
Easy to make an appointment, very nice staff. They were able to explain my treatment so I could feel more comfortable.
Aaron is a very knowledgeable and caring provider who goes above and beyond. All the staff has been easy to work with and made a pleasant experience.
It’s absolutely insane and unprofessional that I have been calling for over 2 weeks to make an appt for my husband and NO ONE answers nor do they return a single voicemail! I’ll be driving down there to schedule an appt.. fix this!
Waited a month for an appointment just to be told they dont accept my insurance. Could have told me that on the phone. Thanks!!
They tried to force me to see a newly graduated ARNP in order to get a testosterone refill and wonder why I got upset. They told me I couldn’t come back.
Don’t go to them! There is patient privacy and they don’t understand that. They want you to see whoever they say.
Aaron is a good physician. But the front office is horrible with follow through. It takes several follow ups by the patient to make sure that referrals and orders are made. The front office makes the practice and when you have a poorly ran office it makes for a poor practice.
Aaron Johnson was rude. I’m on Medicare and he assumed I have no money for genetic testing and quite frankly was a huge jerk to my husband and I. I went to the clinic desperate for help with fibromyalgia pain and mood issues I think could be a gene mutation vitamin or mineral deficiency. He was just mean.
I would highly recommend this clinic to anyone. They are so professional, kind, caring and helpful. They treat you as if your family. I am thankful I was recommended and I know why. Thank you Total Care Team!
Great experience with Total Care. Knowledgeable and friendly staff.
Aaron Johnson is a great practitioner. He has been really flexible with my schedule and location, and listens when I have ideas or suggestions about my course of treatment. He is very professional and I would recommend him to anyone.
I agree that it’s difficult to get in touch. Many times when I call, the office is “closed”. I try not to call between 11-1 because it was closed a number of times at those hours for lunch. I called today around 3 and they were closed. I …
Unless you’re trying to set up an appointment its virtually impossible to get through to someone via phone call. Needed a prescription refilled it’s been 3 days since I left a voicemail and have not heard anything back. They are a good clinic but lack in follow up.
I am genuinely disappointed. I started seeing Aaron a few years ago before his office moved. I truly appreciated the way I was treated when I first started going. Over the past year or so the service has gone down hill at a tremendous rate. …
I have lots of friends who use this clinic and one day threw my back out. I decided after seeing Nathan anderson chiropractor I would go into total care for an Anti inflammatory shot so that I could walk again. They were full schedule but …
Tristan is an incredible doctor and one of a kind. She genuinely listens and takes the time to help her patients, unlike many other doctors. I will continue to drive two and a half hours even though I’ve moved just to see her as she has helped me more than most doctors I have seen in my life .
So I take my 2 girls to this place because I didn’t know were to take them for physicals and we were new in TC in 2013. My girls hardly ever get sick. On March 30 one of them let me take her to see the Dr after several day trying to get …
I’ll never go back to Total Care again. Ever. I was involved in a crash and needed to be checked before flying. Called the local office to make the appointment but had to go through a different office because the phone was never answered …
The Total Care Clinics staff is extremely professional and very helpful. Someone always picks up and answers all of your questions. The medical assistants return calls promptly and are prepared to answer your questions. …
I don’t know about the other Doctor’s but Gabriel Sims is great. He is very patient and shows compassion for his patients. He is always going the extra mile. The best thing about Gabriel is that he always remembers what you are coming in …
Dr Schab is hands down the best doctor I’ve found in the 16 years I’ve lived in the Tri Cities. She’s attentive and kind and truly tries to get to the bottom of my medical issues. I have a rare genetic disorder and have been dismissed and …
I’ve been seeing Tristan for some time now and could not be happier with the level of service I get at Total Care. I have pretty bad anxiety when it comes to seeing medical professionals of any kind, after a lifetime of my concerns and …
I have been a patient of Aaron Johnson’s for years. I have nothing but respect for his professionalism and medical abilities. He is an expert on woman’s health and does not hesitate to refer you to a specialist when necessary. The …
I have been with Trudy Sharp for a few years. She’s amazing, and so is her staff. I would highly recommend her. But, Hopefully you won’t ever need to speak to Beatrice in billing though, she was very rude and unprofessional.
Only if your a new scheduling patient you’ll be lucky to get a hold of someone. Otherwise as an established patient it takes a while to schedule or even reach your team. Takes them a while to return calls. Really bad phone contact service. …
Very rarely will I EVER do a review of a provider’s office. However, I felt like I had to on this one. I’ve been trying to get providers to listen to me for over a year-and-a-half, but they always feel that they know better because of their …
I am a Navy spinal cord injury Veteran. I have gone there for about 5 mo now it has been horrible try to get them on the phone. Total care. No it isn’t. On my 2nd visit me and my nurse who traveled from Seattle we waited 2 hrs in waiting …
This doctors office WAS great…. I’ve seen Aaron personally and he is super knowledgeable and extremely helpful. He pushed me off on to Tristan Schaab, who is also kind and knowledgeable. I’ve been seeing her for several years now. …
I got in touch with TCC from a co-worker after expressing my frustrations to them about my hormones and my doctor. I met with Aaron Johnson and from that meeting to my next appointment 6 weeks later my health forever changed. He was able …
My first visit was yesterday. I highly recommend Aaron Johnson. He was very personable and addressed all of my questions and concerns. It was refreshing to find a provider that will take the time treat you like a person not just a number. …
VISIT AT YOUR OWN RISK. After 2 trips and a week and a half of phone tag with this clinic for a simple test, they ultimately lost my results and forced me go to a different company. The desk staff are incompetent.
I’ve been a patient for 2 years at Total Care Clinic with Tristin Schab as primary care. If you have are coasting along with your medical care, maybe seeing your PC once or twice per year, and no problems occur, I would rate care as three …
My husband n I’ve gone there for years w/great care. After they relocated the clinic, the quality of care and kindness was lost. After 1 same day cancelation, I was unable to schedule there again. They wouldn’t accept my payment in person …