No one there ever calls back, EVER. This business is poorly ran. They don’t respond to phone calls or emails. You will regret doing business with them.
Helelua place the maintenance is horrible and asking 433$ to take care not worth it because every management company that cared for this place only cared about money 30 years ago was a nice place to live today it’s terrible crime is and all …
They cited my plants when they are in pots and they have destroyed 2 rare plants by weed whacking without looking and cut down 2 trees in front of my apartment with so much as a word and now my apartment is 20 degrees hotter and all they say is oh well!
Signed up for automatic pay TWICE. They sent letters saying they cancelled this twice for security reasons. Now asking for payment before the 10th for 2 months that they did not withdraw to avoid a late fee…. irritating
I left a 2 messages on March 12th to find out information if the Royal Palm was Phase 1, 2, 3, 4 or 5. I left a message on March 13th asking if anyone got my message and the receptionist said when the admin assistant gets in she will ask …
I have continued to received maint. fee late notices despite my documentation I provided that it was paid on time. No one has returned my numerous voicemails.
Would give zero stars if i could. This is by far the worst experience my wife an i have ever had with a property managment company. Claimed we didnt make a payment that we had proven was paid, and NEVER answer their phone. Were literally still trying to resolve an issue that started three weeks ago. Pathetic.
I was a previous owner of one the properties that they manage. I haven’t lived on this property since 2016, yet they are still sending me late notices and it’s now 2021. I have sent documents from court but no one seems to care that they are continuously destroying my credit score.
This is the biggest scam I have ever run into. They charge late fees when the person who is supposed to call you back explaining about the actual fee never does, and when you call them back that person is never in the office. Google needs …
I would give them zero stars if I could.
They sent out a letter on the first and I receive it in 4 days.
The letter states to pay the maintenance fee by the 31st of the month, so I send …
Company not helpful against discrimination, had to go to court. Manager lost and is now bullying me and anyone she sees me friends with. Pauline Anglin bullies everyone at Koolau Vista if they don’t bow down to her. She plays favorites and …
This property management company is always so helpful with everything I need. I couldn’t ask for a more reliable company to work with. Incredibly grateful to Jim Merrell for all he has done to help me at my property.
If you had to choose any management company on the island, Touchstone would be my very last choice. They don’t respond to calls or emails. I think the only way you can get in touch is to drop by their office. They overcharge and are …
An incredibly poorly ran company. All of these poor reviews are completely justified. For being a property management company they don’t actually do any management. They appear to only be an intermediary for association dues collection. Our …
I bought a home In Nob Hill hoping to raise my family in a decent community, for the pass two years it’s been hell we’ve been dealing with a crazy chronic neighbor who rents, he’s harassed my husband many times and territorial of the grass …
Only giving it one star because I have to but I was talking to Marcelino on the phone and he was very rude. He kept sighing right after I asked a question and would answer my questions very bothered.
Oh boy. This place feels like it’s being ran by one person out of their parent’s basement. Everything about touchstone including their website is just bad. So bad. Also their whole payment system is terrible. They don’t feel like they’re for the people, but just greedy Corp.
If I could give zero stars, they may not even get that much from me. This place does NOT return phone calls or emails. They are very unresponsive to the needs of the owners. Cindy Kuhlman Lowe was our very ineffective PM for several …
We have had touchstone properties as the “full service” property management company for several years. They have been awful. They are unresponsive to owners/residents. The House Rules are rarely enforced and when they are they are unequally …
Very pleasant
Very professional, reasonable pricing, great personal, extremely knowledgeable
Super helpful on the phone really easy to get my questions answered
hard to contact. No follow up
I would give 0 stars if that was an option. No one works here except the person who answers the phone.
TERRIBLE! Almost $600 per month, and no pool, no Anything! Someone is stealing our money.
No one there ever calls back, EVER. This business is poorly ran. They don’t respond to phone calls or emails. You will regret doing business with them.
Helelua place the maintenance is horrible and asking 433$ to take care not worth it because every management company that cared for this place only cared about money 30 years ago was a nice place to live today it’s terrible crime is and all …
Dishonest company that steals money from associations funds for their own financial gain
They cited my plants when they are in pots and they have destroyed 2 rare plants by weed whacking without looking and cut down 2 trees in front of my apartment with so much as a word and now my apartment is 20 degrees hotter and all they say is oh well!
Signed up for automatic pay TWICE. They sent letters saying they cancelled this twice for security reasons. Now asking for payment before the 10th for 2 months that they did not withdraw to avoid a late fee…. irritating
I left a 2 messages on March 12th to find out information if the Royal Palm was Phase 1, 2, 3, 4 or 5. I left a message on March 13th asking if anyone got my message and the receptionist said when the admin assistant gets in she will ask …
I have continued to received maint. fee late notices despite my documentation I provided that it was paid on time. No one has returned my numerous voicemails.
They have been rude to me over the phone. They have poor customer service. They seem disorganized and lack professionalism. …
Would give zero stars if i could. This is by far the worst experience my wife an i have ever had with a property managment company. Claimed we didnt make a payment that we had proven was paid, and NEVER answer their phone. Were literally still trying to resolve an issue that started three weeks ago. Pathetic.
I was a previous owner of one the properties that they manage. I haven’t lived on this property since 2016, yet they are still sending me late notices and it’s now 2021. I have sent documents from court but no one seems to care that they are continuously destroying my credit score.
This is the biggest scam I have ever run into. They charge late fees when the person who is supposed to call you back explaining about the actual fee never does, and when you call them back that person is never in the office. Google needs …
I would give them zero stars if I could.
They sent out a letter on the first and I receive it in 4 days.
The letter states to pay the maintenance fee by the 31st of the month, so I send …
Company not helpful against discrimination, had to go to court. Manager lost and is now bullying me and anyone she sees me friends with. Pauline Anglin bullies everyone at Koolau Vista if they don’t bow down to her. She plays favorites and …
This property management company is always so helpful with everything I need. I couldn’t ask for a more reliable company to work with. Incredibly grateful to Jim Merrell for all he has done to help me at my property.
If you had to choose any management company on the island, Touchstone would be my very last choice. They don’t respond to calls or emails. I think the only way you can get in touch is to drop by their office. They overcharge and are …
An incredibly poorly ran company. All of these poor reviews are completely justified. For being a property management company they don’t actually do any management. They appear to only be an intermediary for association dues collection. Our …
I bought a home In Nob Hill hoping to raise my family in a decent community, for the pass two years it’s been hell we’ve been dealing with a crazy chronic neighbor who rents, he’s harassed my husband many times and territorial of the grass …
Only giving it one star because I have to but I was talking to Marcelino on the phone and he was very rude. He kept sighing right after I asked a question and would answer my questions very bothered.
Oh boy. This place feels like it’s being ran by one person out of their parent’s basement. Everything about touchstone including their website is just bad. So bad. Also their whole payment system is terrible. They don’t feel like they’re for the people, but just greedy Corp.
If I could give zero stars, they may not even get that much from me. This place does NOT return phone calls or emails. They are very unresponsive to the needs of the owners. Cindy Kuhlman Lowe was our very ineffective PM for several …
We have had touchstone properties as the “full service” property management company for several years. They have been awful. They are unresponsive to owners/residents. The House Rules are rarely enforced and when they are they are unequally …