Dropped my credit score, approved my initial application (285k income and a 780 credit score ) then claimed unable to approve the redo on a 84,000 truck due insufficient Comparable Credit. Limited credit experience with the current auto …
I spoke with Parag Patel regarding information for an auto loan. Parag was very rude and unprofessional. I was in need of some simple information to do business and I was hung up on. I will never attempt to do business here again. Stay away!!
The “Member Service Center” is misnamed. Two levels of menus and then you have to provide a full level of personal information just to make a simple inquiry.
AVOID this credit union for any considerations for Home Equity and HELOC loans. Very unorganized, lacking experience to process these types of requests.
Always ask three employees for an answer when trying to accomplish something important here. Hopefully two of the three will have the same answer. Always get a name and a call back number for those who give you an answer. Between the …
Truly awful organization from top to bottom. Terrible policies, antiquated technology platforms, and borderline predatory fees and account rules, and incompetent middle management (tellers and front line people were fine). Stay away at all costs.
The Laurel, Md branch…blatant disregard for people’s time. Doesn’t contact you back in a reasonable time. Glen Burnie, Md branch not as bad but has dropped the ball. Out of the 3 branches I’ve visited National Business Parkway branch is the BEST!!
obnoxiously frustrating trying to do anything with this lender. Why do I need a PIN to xfer money INTO my Tower acct. Hope you guys enjoy me calling in every time.
Had to use them to finance my auto loan for now. Very unhappy because even with the right information, I can’t login to the mobile app, get into my account online, or even call to pay my bill. To be part of the “24 hour tower talk” you have …
I called at 5:50 pm. I was hung up on several times until 6:00 pm when the bank closed. It was clearly ringing and purposely disconnected by a lazy employee. I’m trying to report fraud and I was hung up on 4 times before 6:00.
I was denied access to my account with valid Government ID federal and state ID. There reason was because it didn’t have my address on them. Unacceptable, and very embarrassing. 345pm laurel md drive-thru. Will be moving our families money elsewhere
The support staff was extremely un helpful, I was waiting for an email back, he said he had no idea when I might receive it….. aside from that the employee Thomas sounds like he hates his job. Very unprofessional and would recommend any other branch.
Where to begin? Staff isn’t knowledgeable about their own procedures. I was on hold for 40mins before I was connected with someone, I asked a simple question and they put me on hold for 5 minutes because they had to ask someone else. Disappointing interaction.
My experience with Tower has been Phenomenal! All interaction with the tellers whether over the phone or in person has been great. I want to specifically highlight my interaction with Rita Nyambi who’sthe Supervisor over the …
One of the worst online banking systems I have ever used. On more than one occasion my account online has been locked and their 24 hour customer service is closed. Let me repeat that…their 24hr tower talk is closed after hours. How does …
I Have 3 car loans and 1 condo loan with Tower Federal. No problems and if you get direct deposit through them you make it very easy on yourself to go online and make monthly payments. Website easy to use.
The absolute WORST customer service I’ve ever experienced. Can’t log into the website, can’t get anyone on the phone. I regret ever doing business with this poor excuse for a credit union.
Worthless institution. Sent me an email stating that my address was incorrect and that they would charge me $10 each quarter for having an incorrect address. Are you kidding me? Over the years, I have sent in change of address forms when I …
Tower is a great credit union! I never have any issues like ridiculous fees, stacked charges, or shady loan tactics. Tower is pretty up front, has single rates for all members, and the staff are pretty awesome. …
I have been a Tower member for so many years now. I love this bank and I wouldn’t go anywhere else. The people that work here really care about you and want you to succeed and do everything they can to help you. I was recently stuck in an …
Dont get your card locked on the weekend out of state. Better then zelle at least they don’t use your debit security code as identity proof. Probably better then big banks on the fine print. But would have a backup bank, as they are an …
I would like to publicly thank Tower Federal employee Edvin Monroy. On Friday , 26 February, I needed much help in navigating the new system. He was very patient and took much time assisting in this issue. I am not sure , as a teacher …
Was able to get a good rate for car loan. Automatic withdrawals from my bank, no problems. Unfortunately, bad phone customer service when trying to get into online acct. You have to log in every month or you will be locked out.
Being with them for 20 years. VERY average but suffice my basic needs. Was not able to open a business account with them. They lost but Navy Federal won! They made few significant mistakes throughout but I cough it on time. No apology. Once …
I would not recommend Tower Federal at all. Their online banking is a complete disaster. Neither my husband or myself are able to access our accounts online. We are in the process of refinancing our mortgage and need a copy of our HELOC …
This is a terrible company to deal with when it comes to mortgage loans. I cannot speak to their other products since I have not used them and definitely do not intend to use them. …
I bought my home using a TFCU “piggy back” HELOC in 2020. Recently I refi’d that loan and Tower paid all the closing costs. No one has low rates like they do at high LTVs (prime + 1% at 100% LTV). Processing was also super easy. Highly recommend.
Been a member for many years. Don’t agree with a lot of the complaints I am seeing. Have had a few mortgages, car loans, other loans and no problems. Only gripe is they don’t offer business accounts, I had to go another credit union to …
Unfortunately, I have an auto loan with Tower Federal Credit Union,. My experience has been horrible. Their business practices make you question if it’s legit especially when I’m unable to access my account online or even change my payment …
This is the only banking service I’ve ever used long-term. It’s been fine with me. The only issue I’ve ever had was lack of thorough notification if my account is locked for security reasons. Seeing as having my account locked is incredibly …
A super small town feeling bank without personal service. You can’t even make mortgage payments electronically and anything you need requires hours on hold plus arguing. The only reason I didn’t give one star is they do have some attractive loan options including no money down. Every single thing with Tower is a battle.
First off, great rates and great customer service. Super friendly and competent staff every time I call in, however that’s part of my problem – always having to call in. The online system is cumbersome and trying to do anything takes …
What once was a 5 star institution has now become a terrible place to bank. The Laurel location for the most part is horrible. Maybe if someone would read the reviews left, a change for the better would occur!
It’s obvious every time I interact with Tower Federal staff that the point of the institution is to support me, a member, and NOT to make a profit off of me.
I had a really bad experience when I opened my HELOC at Tower federal credit union. I applied on August 2020 and the account was finally opened January 2021. …
I had my car loan with them for years, and was pleased, no real complaints with my loan orher than me being set up on auto pay for the 1st of every month and Tower contacting me and sending me notices by the 25th of the month telling me my …
Had my car refinanced from Capital One to Tower FCU. While I was pleased with the price, Towers Customer Service is awful. They never want to do anything over the phone but refer you to the website and then you can’t do anything on the site …
Over the years the customer service has drastically dropped. After being a member for over 25 years I have decided to withdraw my funds and go to Navy Federal Credit Union where they appreciate their customers. These last 3 years has been a …
Tower is super easy. Don’t know why other people have had issues with online banking through them, but mine always works well. I’ve done car loans, credit cards, mortgages, a line of credit – easy to pay for all of those. Staff is friendly …
We got our mortgage through Tower. Although the people we worked with were kind, they sent us a Loan Estimate with the incorrect loan amount (then insisted on adding points to keep our interest rate after we flagged the error); sent a …
It is VERY difficult to reach someone from Tower over the phone or to get a useful response by email. I would not recommend them to anyone who cannot easily visit a branch in person.
Tower Federal Credit Union is the best option for all financial products and services without a question! Being a member for more than 20 years I highly recommend!
The reviews here do not lie! Really abysmal experience with Tower Federal Credit Union. Lee Griffith lacks the experiences it takes to be a good Loan Officer. Although this was a HELOC loan request, which tend to be easier having provided …
TFCU has been the most incredible financial institution I have ever belonged to. They provided my first new car loan the day after I opened my account with them.
Dropped my credit score, approved my initial application then claimed unable to proceed. I have a 700+ credit score, perfect payment history since 2017. If you have ever had any kind of financial hardship whatsoever over the last 60 months, …
Just joined 2 months ago for my car refinance and will be switching back to my old bank already. I was lied to during the application process and they have completely screwed me over and will not help me. Member service is completely rude and does not care about anyone but themself. 0/10 recommended.
Tower Federal Credit Union has helped my dream of being financially secure become a reality by helping me manage money in both my Prime Share checking and savings accounts. Every Tower Federal Credit Union bank teller has addressed me with the utmost respect and has provided a route for quality banking in every way possible.
We’ve had accounts at TFCU for over 20 years and they used to be great with excellent customer service. Now they are just awful! Every account we have with them has had problems. Today we were on the phone with “customer service” for over …
This place talks great auto rates. They quoted me a low 3% “just jump through these hoops”. I completed all of the forms they asked for, joined the CU, sent a donation, all back in August. Its now November and still no word from them. …
Used more than once for an auto loan, and also have a credit card. Often very competitive rates for both. Unfortunately the processing times are forever, if you are planning to go to a dealer and try top purchase figure a week for tower …
A friend recommended Tower to me for their low rates. I am beyond disappointed with my sort experience with Tower. Applied for a car loan as they seem to have great rates. All downhill from there and they have no idea how to conduct …
Choosing Tower was a huge dice roll for me. I’d been waiting on a specialty vehicle I built with Ford over 2.5 years ago. Surprisingly, the vehicle showed up out of the blue and I had to scramble to find halfway decent financing within 48 …
Great auto loan rate. Process was slow, but it’s easy to understand why since they’re so busy!
Dropped my credit score, approved my initial application (285k income and a 780 credit score ) then claimed unable to approve the redo on a 84,000 truck due insufficient Comparable Credit. Limited credit experience with the current auto …
Hrs are wrong!
The WORST online system in 2019!!!!
Terrible customer service
Best Credit Union ever.
Incompetence galore – save yourself the headache and bank anywhere else.
Plenty of parking and convenient lobby hours
Outstanding services and resources
Love them!
Can’t look up my account # from the drive thru with my ID….Poor customer service…
Poor customer service I want to open account the Indian guy He is rude and unprofessional I just walk out
By far one of the best credit unions I hava ever deal with
Great service today. I needed a form notarized, in and out on a few minutes.
I find if you have a loan with them and you are not using them as a primary bank they do not accommodate you very well.
Horrible Cust Serv. Was hung up on. Called back was transferred 3 times. Everyone sounded tired like they didn’t want to work.
6 years with the bank never had to complain about customer service or any issues with my account. Towerfcu rocks.
They wanted to charge me $5 to cash a check from their bank. Honestly not that much money but ridiculous nonetheless.
Matt at Tower Credit has always been helpful and works hard to get deals done. 🙂
I spoke with Parag Patel regarding information for an auto loan. Parag was very rude and unprofessional. I was in need of some simple information to do business and I was hung up on. I will never attempt to do business here again. Stay away!!
Do NOT EVER do ANY business with this place if you care about your money and/or general state of mind. Steer clear, trust me
The “Member Service Center” is misnamed. Two levels of menus and then you have to provide a full level of personal information just to make a simple inquiry.
I am very happy with Tower
I found the Tower Ferderal Credit Union and its staff to be professional, knowledgeable and proficiant in my experiences. …
AVOID this credit union for any considerations for Home Equity and HELOC loans. Very unorganized, lacking experience to process these types of requests.
Always ask three employees for an answer when trying to accomplish something important here. Hopefully two of the three will have the same answer. Always get a name and a call back number for those who give you an answer. Between the …
Online banking never works. Go with someone else. You can see the other bad reviews. This bank is terrible.
Truly awful organization from top to bottom. Terrible policies, antiquated technology platforms, and borderline predatory fees and account rules, and incompetent middle management (tellers and front line people were fine). Stay away at all costs.
The staff of their real estate settlement division is the embodiment of that great combination, incompetence and rudeness.
Wonderful bank would recommend to everyone!
The Laurel, Md branch…blatant disregard for people’s time. Doesn’t contact you back in a reasonable time. Glen Burnie, Md branch not as bad but has dropped the ball. Out of the 3 branches I’ve visited National Business Parkway branch is the BEST!!
obnoxiously frustrating trying to do anything with this lender. Why do I need a PIN to xfer money INTO my Tower acct. Hope you guys enjoy me calling in every time.
Had to use them to finance my auto loan for now. Very unhappy because even with the right information, I can’t login to the mobile app, get into my account online, or even call to pay my bill. To be part of the “24 hour tower talk” you have …
I called at 5:50 pm. I was hung up on several times until 6:00 pm when the bank closed. It was clearly ringing and purposely disconnected by a lazy employee. I’m trying to report fraud and I was hung up on 4 times before 6:00.
I was denied access to my account with valid Government ID federal and state ID. There reason was because it didn’t have my address on them. Unacceptable, and very embarrassing. 345pm laurel md drive-thru. Will be moving our families money elsewhere
The support staff was extremely un helpful, I was waiting for an email back, he said he had no idea when I might receive it….. aside from that the employee Thomas sounds like he hates his job. Very unprofessional and would recommend any other branch.
Where to begin? Staff isn’t knowledgeable about their own procedures. I was on hold for 40mins before I was connected with someone, I asked a simple question and they put me on hold for 5 minutes because they had to ask someone else. Disappointing interaction.
Best place to take a loan for car, house and ETC.
Tower Federal is awesome. I highly recommend them to everyone!!!
My experience with Tower has been Phenomenal! All interaction with the tellers whether over the phone or in person has been great. I want to specifically highlight my interaction with Rita Nyambi who’sthe Supervisor over the …
One of the worst online banking systems I have ever used. On more than one occasion my account online has been locked and their 24 hour customer service is closed. Let me repeat that…their 24hr tower talk is closed after hours. How does …
I Have 3 car loans and 1 condo loan with Tower Federal. No problems and if you get direct deposit through them you make it very easy on yourself to go online and make monthly payments. Website easy to use.
***specifically auto loan services. I cannot provide info regarding other banking services*** …
The absolute WORST customer service I’ve ever experienced. Can’t log into the website, can’t get anyone on the phone. I regret ever doing business with this poor excuse for a credit union.
Worthless institution. Sent me an email stating that my address was incorrect and that they would charge me $10 each quarter for having an incorrect address. Are you kidding me? Over the years, I have sent in change of address forms when I …
Tower is a great credit union! I never have any issues like ridiculous fees, stacked charges, or shady loan tactics. Tower is pretty up front, has single rates for all members, and the staff are pretty awesome. …
I have been a Tower member for so many years now. I love this bank and I wouldn’t go anywhere else. The people that work here really care about you and want you to succeed and do everything they can to help you. I was recently stuck in an …
Dont get your card locked on the weekend out of state. Better then zelle at least they don’t use your debit security code as identity proof. Probably better then big banks on the fine print. But would have a backup bank, as they are an …
I would like to publicly thank Tower Federal employee Edvin Monroy. On Friday , 26 February, I needed much help in navigating the new system. He was very patient and took much time assisting in this issue. I am not sure , as a teacher …
Was able to get a good rate for car loan. Automatic withdrawals from my bank, no problems. Unfortunately, bad phone customer service when trying to get into online acct. You have to log in every month or you will be locked out.
Being with them for 20 years. VERY average but suffice my basic needs. Was not able to open a business account with them. They lost but Navy Federal won! They made few significant mistakes throughout but I cough it on time. No apology. Once …
I would not recommend Tower Federal at all. Their online banking is a complete disaster. Neither my husband or myself are able to access our accounts online. We are in the process of refinancing our mortgage and need a copy of our HELOC …
This is a terrible company to deal with when it comes to mortgage loans. I cannot speak to their other products since I have not used them and definitely do not intend to use them. …
I bought my home using a TFCU “piggy back” HELOC in 2020. Recently I refi’d that loan and Tower paid all the closing costs. No one has low rates like they do at high LTVs (prime + 1% at 100% LTV). Processing was also super easy. Highly recommend.
Been a member for many years. Don’t agree with a lot of the complaints I am seeing. Have had a few mortgages, car loans, other loans and no problems. Only gripe is they don’t offer business accounts, I had to go another credit union to …
Unfortunately, I have an auto loan with Tower Federal Credit Union,. My experience has been horrible. Their business practices make you question if it’s legit especially when I’m unable to access my account online or even change my payment …
This is the only banking service I’ve ever used long-term. It’s been fine with me. The only issue I’ve ever had was lack of thorough notification if my account is locked for security reasons. Seeing as having my account locked is incredibly …
A super small town feeling bank without personal service. You can’t even make mortgage payments electronically and anything you need requires hours on hold plus arguing. The only reason I didn’t give one star is they do have some attractive loan options including no money down. Every single thing with Tower is a battle.
My experiences and low interest rates have been great!
Lack of care and concern for customers. Do your research. If you enjoy following up on things that you shouldn’t have to this is the bank for you.
First off, great rates and great customer service. Super friendly and competent staff every time I call in, however that’s part of my problem – always having to call in. The online system is cumbersome and trying to do anything takes …
What once was a 5 star institution has now become a terrible place to bank. The Laurel location for the most part is horrible. Maybe if someone would read the reviews left, a change for the better would occur!
Went in, was greeted with a smile, completed an auto loan transaction with help from Ragini. Smooth, friendly, and convenient
It’s obvious every time I interact with Tower Federal staff that the point of the institution is to support me, a member, and NOT to make a profit off of me.
Worst bank ever! And I am not trying to agree with others. Here is my experience:
My loan payment for my car is through them. …
I had a really bad experience when I opened my HELOC at Tower federal credit union. I applied on August 2020 and the account was finally opened January 2021. …
I had my car loan with them for years, and was pleased, no real complaints with my loan orher than me being set up on auto pay for the 1st of every month and Tower contacting me and sending me notices by the 25th of the month telling me my …
They always have the best rates for vehicles! Never was disappointed with Tower Federal give them a try for sure!
Love TFCU. Loyal customer for over 44 years. Use Tower for all my banking needs.
Had my car refinanced from Capital One to Tower FCU. While I was pleased with the price, Towers Customer Service is awful. They never want to do anything over the phone but refer you to the website and then you can’t do anything on the site …
Over the years the customer service has drastically dropped. After being a member for over 25 years I have decided to withdraw my funds and go to Navy Federal Credit Union where they appreciate their customers. These last 3 years has been a …
Tower is super easy. Don’t know why other people have had issues with online banking through them, but mine always works well. I’ve done car loans, credit cards, mortgages, a line of credit – easy to pay for all of those. Staff is friendly …
I’ve been a member here for 10 years. The Loan Representative I worked with was amazing & helped me along every step of the process.
We got our mortgage through Tower. Although the people we worked with were kind, they sent us a Loan Estimate with the incorrect loan amount (then insisted on adding points to keep our interest rate after we flagged the error); sent a …
It is VERY difficult to reach someone from Tower over the phone or to get a useful response by email. I would not recommend them to anyone who cannot easily visit a branch in person.
Tower Federal Credit Union is the best option for all financial products and services without a question! Being a member for more than 20 years I highly recommend!
The reviews here do not lie! Really abysmal experience with Tower Federal Credit Union. Lee Griffith lacks the experiences it takes to be a good Loan Officer. Although this was a HELOC loan request, which tend to be easier having provided …
TFCU has been the most incredible financial institution I have ever belonged to. They provided my first new car loan the day after I opened my account with them.
Dropped my credit score, approved my initial application then claimed unable to proceed. I have a 700+ credit score, perfect payment history since 2017. If you have ever had any kind of financial hardship whatsoever over the last 60 months, …
Just joined 2 months ago for my car refinance and will be switching back to my old bank already. I was lied to during the application process and they have completely screwed me over and will not help me. Member service is completely rude and does not care about anyone but themself. 0/10 recommended.
Tower Federal Credit Union has helped my dream of being financially secure become a reality by helping me manage money in both my Prime Share checking and savings accounts. Every Tower Federal Credit Union bank teller has addressed me with the utmost respect and has provided a route for quality banking in every way possible.
We’ve had accounts at TFCU for over 20 years and they used to be great with excellent customer service. Now they are just awful! Every account we have with them has had problems. Today we were on the phone with “customer service” for over …
This place talks great auto rates. They quoted me a low 3% “just jump through these hoops”. I completed all of the forms they asked for, joined the CU, sent a donation, all back in August. Its now November and still no word from them. …
Used more than once for an auto loan, and also have a credit card. Often very competitive rates for both. Unfortunately the processing times are forever, if you are planning to go to a dealer and try top purchase figure a week for tower …
A friend recommended Tower to me for their low rates. I am beyond disappointed with my sort experience with Tower. Applied for a car loan as they seem to have great rates. All downhill from there and they have no idea how to conduct …
Choosing Tower was a huge dice roll for me. I’d been waiting on a specialty vehicle I built with Ford over 2.5 years ago. Surprisingly, the vehicle showed up out of the blue and I had to scramble to find halfway decent financing within 48 …