Founded in 1972, Tower Hill Insurance is a leader among residential and commercial property insurers in the Southeast. Financial strength, product expertise, a comprehensive reinsurance program, and exceptional claims service are core business strategies of the organization. Through our network of insurance agencies, Tower Hill offers homeowners, mobile home, rental property, condo, renters, commercial, and flood coverage. Our affiliated insurance companies include the following carriers: Omega, Tower Hill Prime, Tower Hill Preferred, Tower Hill Select, Tower Hill Signature, and Tower Hill Specialty. Tower Hill is headquartered in Gainesville, FL, and has additional offices in Palm Beach Gardens, FL; Lexington, KY; and Cincinnati, OH.
| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
7201 Nw 11th Pl, Gainesville, FL 32605
Absolutely the worst insurance company I have ever delt with. Just a bunch of crooks! Will take your money in a heart beat but won’t even return a phone call or respond to an email. It’s been eight weeks since Hurricane Irma damaged my home …
Took me 1 month to get any adjuster to my home. Now it’s 3 weeks and people at Towerhill can’t find my claim work! Still no roof, no walls, my son has no bedroom and now living at his father’s! And I’m worried about contractors? No …
I received a letter dated November 16, 2017, from Linda Bailey, Insurance Office of America (my insurance agent) stating that our home owner insurance would not be renewed. The reason stated was “Shingle roof more than 15 years old. “ I …
We’ve been dealing with Tower Hill over hurricane damage since Hurricane Irma. I’ve never encountered such horrible service. I was literally told today on the phone that I could NOT speak with management. After months of arguing, they …
Excellent service. Very fast and efficient! Thanks for helping to restore our home and professionalism
A lot of bad faith. After aquiring some water damage, and waiting on hold for about 5 minutes while my policy was checked I was assured when i called in to Tower Hill that I was covered. I immediately called a recovery team to start cleanup …
I had a claim when my AC died last week. I was contacted by the claims adjuster within 24 hours of filing the claim. He was professional and understanding. Withing a few days I was informed that a check was on the way for my loss.
It couldn’t get better than this.
In the last 4years of being covered by THIG, there were two instances where I needed to interact with their agents and system. 8 must say during both instances I experienced 5star service. Their online system is pretty mature and intuitive. If it were an option I would continue their service.
Horrible insurance , they are great when you are paying the premiums for the last 10 years and are very cordial, but have a claim and that all changes . My home burned down and we were left with nothing but the clothes we had on literally . …
This is my first house and therefore the first time submitting a claim through my Tower Hill homeowners insurance company. It was awesome; they were friendly and helpful processing my claim. I thought when I chose them, at the time, that they were a stellar company and am now convinced I made the right choice. Bravo!
I recently changed homeowner’s insurance to Tower Hill because of the Company’s fine reputation. Their pricing is competitive, and the customer service aspect is exceptionally good. I can highly recommend this Florida based company.
We had made an arrangement for insurance, and then after it was all complete they sent a letter returning the check and saying nevermind because they looked at the roof and changed their minds… so now we gotta start over again looking for insurance.
Great company.paid our water damage claim promptly! Adjuster came back while we were away & talked to the water mitigation company.Tower Hill paid their bill & sent me a check to do the reconstruction.too. They also paid to have my carpet which got wet cleaned.
Luckily, I had no damage or any effect from Hurricane Irma. However, as a general contractor that is still working with many of your policy holders, your adjusters are incompetent, and your customer service is non-existent! I have never …
I have been insured with Tower Hill for the past 7/8 years , never filed a claim but their premium have increased nevertheless every year or so . This year they have increased yet again however this time by over 20 % Hard to understand …
This was a very smooth transfer from my old insurance company to Tower Hill Prime and we saved over 20% on our premium. Tower Hill’s representative did a terrific job in reviewing our old policy, making recommendations for the new one and answering our questions. I wish all my insurance dealings were this easy.
Atmosphere, as always was nice. Live entertainment in the bar. Food was an off night I guess, the steak was not upto par for this place. Steaks are usually incredible. Service at bar was good as well.
So far, we have not had any dealings with this company directly. It gave us a good policy when we closed on our home 12/2/19. Since, then the only thing they have done for us was send us invoices. I worked with our lady who got this …
For full disclosure, I am an independent insurance agent and represent more than 15 home insurance carriers in Florida. That said, I chose Tower Hill for my home insurance quite simply because they are one of the best insurance carriers …
Have been with Tower Hill since a few years now. As it seems they like taking your money but god forbid you have a small claim of vandalism because your Tenant did not take care of your Property ( that’s why I thought I paid Insurance in …
I’ve had Tower Hill insurance on my home for 15 years now, and have never had a claim. This year the renewal premium has increased 17%. SEVENTEEN PERCENT increase in one year, when inflation is 2%. After fifteen year without a single claim. THANKS! (But no thanks. I’ll find a company that appreciates customer loyalty.)
I sold my home on the 15th of April canceled my policy the same day ,I have not received my refund as of today 05/06/2020. …
My husband and I became new clients,we were sent a bill for the insurance paid it in full. The cheque was sent back minus $71.00.
Contacted the company and the duffas we were dealing with told us the $71.00 was …
Tower Hill insurance protects your home and your personal items from common events, like fires, extreme weather and theft. It also covers certain liabilities. You should know that not all insurance companies are created equally. From start …
Adjuster informed us in a timely manner. As Tower Hill required a engineering report and another roofing estimate, I felt that value of their work was more than expected. Satisfied with results.
This is the WORST company I have ever dealt with. Their appraisal person told my wife, myself and roofer that due to a water leak from the roof there was mold in my attic on wood members and the appraiser also showed us pictures. There is …
I had a policy with this company. After three months, I was contacted on the 2nd of July, that I needed to have the cloth wrapped sheath wiring in my electrical panel replaced by the 10th of July. So within a week with a major holiday, …
I filed a claim on my home insurance for damage to the outside of my house from hurricane. I had before and after pictures and proof that the damage was from the hurricane. Tower Hill denied my claim and then sent me a letter that they were …
I had mold in ductwork in my home. This was as a result of an unexpected failure of the HVAC. My adjuster Erin McKinley immediately identified what she needed to help me. I sent documents as requested. My matter was resolved due to …
My home was in the path of hurricane Irma which touched land 09-20-2017 I thought I had insurance to cover my damages. Beware, read your policy. I filed a claim for damages in excess of $18,000.00 with your company. I thought all my …
Very poor experience. They said my property was insured, then I wasn’t, with almost no exploitation. Couldn’t get anybody to contact me personally. Definitely not recommended. I normally don’t leave reviews, but they sent me a link to write one, so here you go.
Extremely displeased with Tower Hill. They signed a homeowners policy without my knowledge, only to drop me the following year due to my Rottweiler, who I’ve had since I first bought my house and received my original policy. The staff is …
Imagine this: You buy a Tower Hill homeowners policy and pay in full before the policy even begins. Six weeks later you receive word that they are not honoring a wind mitigation discount- despite photos from the inspector showing you are …
I switched to Tower Hill for a better rate on the recommendation of my insurance agent. Then about 2 years later the worst happened…a leak in my bathroom. I filed the claim and the representative treated me with respect and worked with my contractor to make the repairs. I would say Tower Hill is a first rate company.
I am writing this to say how disappointed and outraged I am with Tower Hill and their claims practices. My roof suffered wind damage and I reported this to Tower Hill. Tower Hill sent two different companies over to my hime until the last …
Dealing with Claire was a great non stressful experience, Thanks Tower Hill family
Could not have been better. Richard Hudson was on top of the process and keep me updated every step of the way.
Kudos to TH! They process payments faster than anyone! Payment on claims is unfortunately dismal. Almost a year and counting now … shameful customer service with respect to getting their insured made whole again. Considering contacting …
Worst insurance company I have ever dealt with. Travonte Graham. Blames 10 months of delays Of having my pool rebuilt on his supervisor Julie Stokes. Neither one enjoys returning your phone call or has any information for you. But they can …
I was impressed with the service provided by the Tower Hill Insurance representative throughout the entire process. From the initial contact, all the way to my final decision of choosing Tower Hill for my homeowner’s insurance, the agent …
I’m so glad I no longer have this insurance!! If you have this insurance I would check everything, even the small print!
Simply put, my auto insurance agent asked to quote for my new home insurance when I thought I already had the best policy price from the developer’s own insurance agency. Within a matter of hours my auto insurance agent came back to me with Tower Hill, same coverage, hundreds less! Paperwork was quick and easy. All looking positive!
Due to Hurricane damage in Florida, the insurance company was hard to respond because such a demand, but once I got a hold of them, they helped me repair my house back to normal very quickly. I have to thank the people from this insurance …
Homeowners insurance is an issue in FLORIDA, and Tower Hill has been the best value with the best service I have found. Erin McKinney has been very helpful, knowledgeable, and professional in handling our claim. Thank you.
Tower Hill us a great company to insure with. My experience was very favorable when U had a claim. I would and have recommended them!! Thank
Within a few hours I was contacted by an agent and without any hassle within a few days I received my check for storm damage. I am very pleased with Tower Hill Insurance and highly recommend them. Good folks!
We have been affected by hurricane Irma. Started our claim 2 months ago still haven’t received ANYTHING… The person “helping” us told us we would be on something called fast track. Three estimates have been sent each one reducing the …
This wonderful company helped me and my family during the Texas freeze Uri. Jennifer was a lifesaver making my efforts easy and as least stressful as possible. Her genuine sympathy and understanding and tireless efforts made the entire process seamless. This company has made a customer for life.
I’m so happy to have my home insured with Tower Hill. They were very diligent in meeting our needs, promptly and accurately. From submitting the claim, to their response and professional treatment as they rushed to put everything in place and rapidly respond to our claim. Very, very professional, thanks to all of you!
Simply put you have homeowners insurance, or so they say. Who knows? God forbid you put in a claim. I never filed a claim bit I did pay my premium every month for 15 years then I get a call from my agent “they don’t want to covet your house …
Great services and great people when hail damaged my property
called them they quickly setup and sent the people come to estimate my damages and make a payment quickly for repairs.
Horrible. I have storm damage on my house and THIG isn’t covering it. I’ve also had 3 or now maybe 4 desk adjusters throughout the process. I’ve been told that you will cover the roof by all 3 adjusters I just cannot get any customer …
Sent me an incorrect check on December 4Th, after I had updated the policy information on October 4Th. Am still waiting for a replacement check. I have been a client for close to 10 years, never filed a claim and am being treated terribly. …
Double billed me and drained my escrow account. Tried to cancel my insurance for no reason(I had proof to counter their floppy claims) The inspector they sent put incorrect information on the report( roof over 10 years old when it’s only 3 years etc.) that could easily have been found on county records (permit and city inspection).
If I could give them a negative million stars I would. Our roof sustained damage during hurricane Irma. When we called for the adjuster they came out and the out sourced person was rude and had no idea what he was doing. His report was …
Had a pipe break over 2 months ago. No one ever returns calls. New adjuster assigned (2nd one). Finally reached a supervisor who said the new adjuster would approve and take care of the claim. Then bam, they change adjusters for the third …
Tower Hill Insurance was absolutely amazing, the way they helped me through my very stressful time. They kept me posted on how my claim was going, answering any questions I had along the way. If they hadn’t heard from me in a while, I would get a phone call just to check and make sure everything was going ok…… PRICELESS
If we could give this “Insurance Company” zero stars, we would. Pathetic excuse for an “Insurance Company.” We had hale damage to our roof and the roof needed replaced. Tower Hill has refused to approve us for a new roof. We had to hire …
Had this insurance since we bought our house 6 years ago – no claims whatsoever – and we got dropped for “reduction in hurricane exposure”. Presumably because our roof is 15 years old. Thanks for nothing. It’s criminal that they get to keep 10s of thousands of our dollars.
10yrs with this company and I had to file my first claim ever this year due to a slab leak that damaged my tile floor. Last week I receive an email stating that my upcoming premium will be determined using Lexis Nexis reporting, which I’ve …
Hello. I’m giving a 5 star review of Tower Hill because of my adjuster, Deanna Wilson. Was I happy with everything, no…..who is in these matters? Do I feel like she worked hard for me, absolutely. Had a fire in the house I rent, was …
What a terrible experience. We have never dealt with such a poor people person like Ms. Caitlin Holmes from webbings group This lady completely sabotaged our closing date by not answering calls and emails. Also complained about the policy …
Filed a claim for water damage in my home and Tower Hill adjuster Kady was very Professional and Responsive throughout the entire process. Can’s say enough about how great they handled an unfortunate situation. Highly recommend them!
Tower Hill has proven to be a very reliable insurance company. They were helpful to me in 2015 and extremely helpful to me in 2013 when we suffered extreme water damage. I have recommended Tower Hill to my business associates countless …
Please stay away from this company at all cost. They do not care about you or your needs. My mother is 80 years old on a fixed income and had Tower Hill as her insurance carrier for the last 10 years never missing a payment. She found …
I was just notified by email on November 27th that my HomeOwners insurance cancelled for non payment on 10/20. This was not a funds issue, absolutely a communication issue. Find another insurance company. They are also terrible to work with …
If I could give 0 stars… I would. Worst customer service, if you can actually get in touch with anyone.
There was a small leak in the roof. After being a loyal and faithful customer, …
In 41 years of having had insurance with any company had I ever been contacted by them. Since switching to your company have been pleasantly surprised by the caring and concern that your company has for those of us that are your insured. …
Had a claim. Was called within one day with instructions what documentation was needed and where to send it. A couple days later got a call with claim decision (small claim) and when to expect check. This was actually easy….very surprising, but I sure was grateful. Great adjuster.
I had been an Allstate customer since 1968 (over 50 years). They covered every car and every house I ever owned. The few claims I had through the years were well handled. When I moved to Florida in 2013, Allstate told me they don’t directly …
Tower hill is my Home Owners insurance. Recently, my refrigerator died and I lost all the food. I decided to file a claim. My adjuster, Jennifer called the same day. She helped me figure everything out and made the process easy. Claim check is in the mail. I am totally pleased.
Tower Hill Insurance was there for us when we had water damage to our unit. They kept us informed of where the process was and added damage was added to the overall damage picture. We were happy to be associated with them, and our adjuster Loretta Patterson.
Customer service is bad and they will try ways to deny the claim inspire of supporting evidence.Stay away from them.
It was a fiasco renewing my policy in January. I’ve never had so much trouble renewing anything before. I thought it was going to expire before I could make a payment on-line for the correct amount. Finally, I received the correct updated …
Canceled and enrolled me in a much more expensive policy without notifying me of my new policy. Do not use Tower Hill!
Bad experience with both them and brightway. When reshopping after issues I was told that my experience was common.
I have handled the construction service division for the property management company who has been involved in insurance claims, assisting our clients on their cleanup for over 30 years. We recently had been involved with a client of ours …
absolutely a pleasure working with my representative
kept me informed and extremely polite
Affordable rates. Great customer service. Expedited claim response. Emergency assistance to protect my family and property from further damage was made available if I needed it. Hassle free approval and payment process. Professional and …
If I could give Tower Hill -1,000 I would!! Absolutely disgusted with the way they treat their customers. Between dragging out timelines. Not getting back to you. And then denying a claim that should be covered!!!! Canceling my policy wit …
With owning 34 homes the current home is the only one I have had that caused a claim. Brittany Tate, my adjuster has been great she settled my claim and now repairs begin. Iv’e read some of the negative reviews this is just not the case with me. I highly recommend Tower Hill.
I will turn 65 in September and have never had to use my home owners insurance. In January of 2018 I changed to Tower Hill Insurance. In July of same year I had a water leak behind my bathroom vanity. Tower Hill Insurance was awesome! …
My claim was handled with professionalism and I was treated like a customer. Also the claims representative the time to explain the process in detail to me. I did not feel like I was swimming upstream fighting City Hall availing a claim. …
If I could give 0 stars I would. This is the worst insurance company out there. If you are looking for a reliable company you can trust avoid this company at all cost. If your looking for someone to take your money and treat you horribly …
Tower Hill made it easy, quick and reasonable to insure my house. Thank you!
BUYER BEWARE. DO NOT EVER USE THIS COMPANY. We got coverage via usaa tower hill decided to cancel for absurd reasons even AFTER PROOF that repairs (literally 3 water tubes) were corrected. Then they said “we received your proof but don’t …
This has to be the worst insurance company in the State of Florida. I had a water line break while gone out of town due to the COVID 19 crisis. Had a mold restoration company come and dry out the house, they sent a detailed repair estimate …
Won’t insure our home purchase due to its needing a waterheater (which as soon as we move in we will replace) and roof (has 3 years left). This is an older, solid block house but these insurance companies are ridiculous.
Very good service and prompt payment of claim without any quibbles.
We have had HO Ins with Tower Hill for 7 years now. We have been extremely thrilled with the ease, premiums, low & rare rate increases and incredible customer service! We did have a fairly large claim this year thanks to Mother Nature and …
I have been a customer of this company for at least 7 years but it could have been longer. I had nothing but great things to say about them. I filed a claim in 2016 for a leak. It took over a year for everything to finally get resolved …
Ms. Hayley was super helpful, knowledgeable, and courteous. She made suggestions on how we could reduce our present insurance with better coverage. Needless to say, we now have our homeowners insurance and 5 trailer insurances thru EZ …
Superior rates AND coverage provided to me for my new home purchase plus they are financially sound (AM Best Rating). I was concerned about availability and rates after Hurricane Irma but Tower Hill eased my anxiety BIG TIME. …
Professional, Customer Focused, incredible teamwork, pricing is highly competitive, service is and was over the top. I spoke with several people in the agency and each one was knowledgeable, supportive, helpful and amazingly courteous and …
I submitted on line a claim for water damage to a bedroom and hallway floor. Almost immediately I received a response that an adjuster would be in contact. Within a couple of days, the adjuster had called and made an appointment . He was …
great communications and more importantly care and concern
after 41 years of home ownership (in different part of the country)
this was my first ever homeowners claim. I really couldn’t have been more …
DO NOT USE! COMPLETE CON Read the other reviews and read my story:
* Slow claims
* Will drop you without knowledge or answers …
Dropped nonrenewal notice without communicating with primary agent, USAA. Second issue, first of which THIG cancelled the policy due to slow processing of a verified received payment. …
My tower hill adjuster was great Richard help me threw out the process of everything
After Hurricane Irma my house sustained some damage to the roof, screens, solar heater (total loss), dock (total loss), siding and had some slight water damage. Tower Hill Homeowners insurance requires a higher Hurricane damage deductible. …
In almost 50 years of home ownership I have filed two insurance claims. The last one happened a couple of months ago and was with Tower Hill Insurance. I was dreading the process of filing a claim for our water damage. There was no need …
Incredibly unprofessional and scamming. I am an essential worker and am living with my single mom, and she has refused to cover the cost of our house repair (which is legally in our contract) for 4 months! Instead of covering full cost, she …
Placing the claim was seamless. I was contacted soon after by my adjuster for the next step in the process. Karin the adjuster was very nice and professional. My claim was settled in about 5 weeks from start to finish. I appreciate the timely response. I was very satisfied with Tower Hill.
My Tower Hill Representative is Jennifer Smith, and she is both professional and a pleasure to work with. This is my first insurance claim and she made the process clear, understandable, and relatively easy to complete. Performance of the …
Canceled home insurance with little notice because of a few cracked roof tiles. Everyone in my neighborhood has the same age roof and condition. Good luck to anyone with a roof that isn’t brand new.
You know when your insurance is
good or bad, when there is a claim to be made and how they respond. 1)courteous and professional initial claim 2)respond time- immediately. Appraiser- call in …
We have Tower Hill homeowners, hurricane and flood insurance on our 30-A beach house. We are pleased with their rates, policy terms and customer service. Hurricane coverage is shockingly expensive but Tower Hill had the best deal. No …
Fair and quick pay during my recent damage from the hurricane, though my yearly nearly doubled.
Either Zac Norfleet is incompetent or is at the mercy of his chiefs at Tower Hill. I have had a tarp on my roof now since mid October. A remediation company took moisture readings in the wall which showed higher moisture readings up high …
Very dishonest and does not follow through with claims. Our roof got damaged during a spring storm. We had three roofing companies do an inspection and all three said the entire roof needed to be done. We filed a claim with Tower Hill and …
I can’t really speak on how they handle claims since we’ve only had this insurance for two months… however, it has been a nightmare so far. We were told on 4-20-2018 that we have until 5-27-2018 to replace our entire roof. We just …
Fast & efficient, called on a claim, & inspector was out next day & approved it. With in a short time we received a check in the mail to cover the expenses minus our deductible. We are completely satisfied with Tower Hill Insurance.
I very much appreciate Tower Hill’s fast response in inspecting and getting my roof replaced. Insurance adjuster was assigned and at my home within 2 days. They covered replacement with beautiful new roof and obtained a superb roofing company to complete the job. Everything came out better than I initially anticipated.
I am completely happy with tower Hill. A few weeks ago I called tower Hill on a Friday evening as one of the rooms in our house flooded. Shortly, one of their subcontractors came that night to begin the damage repair process. Then on …
We been very fortunate and have not had to used your services yet. So we’re doing are right so far!
I had a very nice experience with Tower Hill. I had a claim to file and it was a very smooth and easy process. Katina was a very nice person and helped make it a painless process.
Very helpful and prompt. They are very good priced. And very good insurance agency. They are very helpful and caring.
Absolutely the worst company to do business with business with I was insured for 22 years witwo years with Tower Hill made my 1st claim this year have been shuttled around for 5 months different adjusters different supervisors was offered …
Tower Hill Insurance has done a great job with keeping me
informed and updated about my policy. They let me know
they are there if something happens.
This was the worst customer experience I have ever had with ANY business. My wife and I used TH for condo insurance in Florida. We live in Virginia but come down to Florida every six weeks and stay for a month or longer. I try to pay all my …
Had Tower Hill since 2011 and now just received an non-renewal notice because I filled a water damage claim with a public adjuster. Not only dealing with something like this was already stressful but Tower Hill dragged their feet, don’t …
Very happy with the adjuster Jorge and Tower Hill Insurance Thank you
Very easy company to work with. This was my first claim and I wasn’t sure what to expect. They were courteous and helpful throughout the entire process. I would definitely recommend Tower Hill!
After buying a home this previous year we had gone with Towerhill insurance for our home insurance. the company had excepted us at the time and we had an escrow that was paying them on the our behalf. We had them for at least two months …
I contacted Tower Hill regarding roof/shingle damage, which led to water leakage; their response was immediate in assisting me filing a claim.
There was a roof inspector out on my roof within a week. …
Jeffrey Wichman was our desk adjuster after we experienced a flood two weeks prior to Christmas at our brand new home. When Jeffrey called to discuss our claim, not only was he professional and courteous, he was kind and understanding. He …
Bought a new house. I got an inspection. The insurance company received the inspection. They wrote a policy. I closed on the property December 1. They sent a letter dated December 15th that they were dropping me. I got the letter in the …
We have been insured with Tower Hill over a decade. A recent hail storm damaged our roof and they responded quickly to our claim. Very good communication and easy to deal with.
Tower Hill Insurance
MARI S …
Bri, takes care of business. Her customer service skills were impeccable.
We had a roof leak. This company sent our a leak detection group who ultimately did not find the leak. We hired our own company who found, not only a roof leak, but damage from it in several different places. …
After about 6 months received a cancellation when the year was done. When several neighbors filed claims for wind damage to their roofs , I filed , denied. At least 7 house around me were covered by their insurance companies. One neighbor …
Tower Hill has demonstrated a propensity to not resolve complaints, deny claims, institute claims handling delays and a pattern of unsatisfactory settlements. My claim from IRMA in Sept of 2017 is still unresolved. The most current NAIC …
Pretty good about coverage and customer service. They offer home owners coverage at reasonable rates for manufactured homes
We purchased a home and provided all the information asked for and shortly after obtaining the loan they canceled claiming they notified which they did not since I obviously wouldn’t be scrambling for insurance. A Casey Stevens who through …
Their web and IT informational pages are poor so that I had no choice other than go through an agent. I came to realize, as I sat at her desk, she was filling out the same form I had attempted earlier , but she had authority behind her. I …
Recently, I had occasion to file a claim re: the wind damaged roof on my Florida home. Tower Hill Ins. responded Immediately, sent a representative to investigate, 3 weeks later, had a new roof, at little cost to me. Tower Hill staff, …
Terrible company to deal with. I’ve never had a claim, unable to get someone to change details when renewing my policy. Can only leave messages and no one calls back or even reply to a Email.
I was just blindsided with a non renewal notice from Towerhill after being with them for nearly 10 years with no claims. The concrete block constructed house was built in 2004 and just had a new metal roof installed this summer. No advance …
Friends be warned before you write a homeowner policy with this company.
Bought a policy with Tower Hill Insurance in Dec. 2019 for my home built in 1995. Was told that I would need them to come into the home to do an inspection. …
I am so pleased that we chose Tower Hill as our home insurance company years ago. I was not familiar with their name at the time but have found more and more of my acquaintances have made the same choice. And all who have had occasion to …
If i could give less, i would. I obtained insurance through them and they later conducted an inspection. No questions to me but told the insurance agency they were canceling my policy. Their reasons were a roof showing wear and turned up …
I’m very satisfied with the coverage and service I receive from Tower Hill Insurance.
Poor service . Keep emailing adjuster to make sure I am jumping through all of her loops then of course she suddenly changes what documentation I need to provide. So over the games . Will be changing !!! Not to mention two months since tree in roof and not the first thing has been able to be repaired
Sold me a policy and cancelled it 8 weeks later. The age and condition of my roof was clearly stated on my 4 point inspection.That was submitted with my application . Cancelation was due to condition of roof. I received cancelation notice …
Tower Hill gave me a very low quote. On my application I put that I didn’t have central heat and air.
They sent someone who did a 4 point inspection. He DID NOT PROVIDE ANY PROOF …
Only reason for a 1 star is I couldn’t give 0. I was told to run from this company before giving them a chance but I just didn’t listen. My wife and I purchased a home and they said they’d Insure us. A week or two after we close they come …
I started my policy with Tower Hill in March, 2021 and I had to file a claim for Roof Damage with Hail Storm in May, 2021. Desk adjustor was very prompt in arranging for an inspection and approving the claim. She even approved for an …
The Agent Taura was at her best. No hassels just an easy process. Highy recommened
Communication between claims handler and myself have been wonderful however while the claims handler was out with family business his supervisor and team should’ve taken over all claims associated with the handler and made sure there is no …
I just started a new policy with Tower Hill, Nov 2021. They decided to drop my coverage due to the most nit picking things! Wont even allow repairs. One thing isn’t even mine! From the picture I think they are talking about, its my …
While applying for would a mortgage, I was told an estimated monthly cost would include interest, principle, insurance, and taxes. Nobody told me that I had to secure my own insurance, and consequently, I was at the deadline for closing, …
I recently discovered water damage in the ceiling of two closets in my home. A subsequent roof inspection determined that my roof had hail and wind damage, and warranted replacement. After reaching Tower Hill insurance, I was assigned …
This company is out of it’s effing mind!
They raised loyal customers’ rates 150%!?!?!? …
great low rates. Makes me wonder why other insurance companies are double the price?
First and foremost I feel that I was never taking seriously. I’ve never been treated with such manner before. I’ve called and made complaints time after time about lack of sympathy that I have been receiving from my supervisor and …
I’m so happy that we able to get coverage with Tower Hill. We were able to get a great rate with better coverage. Thanks, Tower Hill.
Be very careful with regards to the coverage in your policy. According with the Quality Assurance Manager of Tower Hill Insurance, unless your roof shows distinct signs of hurricane damage (missing or damaged shingles) nothing below the …
A loyal customer here and never missed a payment. Sadly, I had a recent, terrible experience from start to finish with my claim… it took 2 months for my claim to be processed, during which time my desk adjuster (sidenote… started with …
I’ve not been to there physical location. However they were extremely helpful for my homeowners insurance….Highly Recommend!!
I had very friendly, courteous and prompt service in dealing with my claim. Kendra Meador worked with me and helped me with every issue I had. I highly recommend Tower Hill Insurance
Minus – NO STARS!!! For a Worthless Company that JUST DON’T CARE ABOUT FAMILIES AND THE HOMES THEY RAISE THEIR CHILDREN IN!!!
This has been in the local news too much as of late. I feel Like I want to share …
This was the first time I ever processed a claim regarding property damage. The Company rep was helpful in all respects and showed that a company can satisfy both the client’s and its own interests in a loss situation in a professional …
We were just informed that this insurance company is “dumping” us after we’ve been faithful customers since moving to Florida. We have paid all bills IN FULL and ON TIME. We are very low risk. We just had a new roof put on the house, even …
Breanna was very professional and great to work with on my claim. She took the time to explain everything and work with me through the process. She was very timely in all her responses.
Very simple Honest and quick responding outfit, wish more like them in business
Haven’t had hot water for MONTHS! 2 adults and 6 children. They won’t cover it, left my home torn up from a previous claim we were told would be covered! And nope been torn up for months. I am low income and they are not helpful at all what …
They doubled my premium without reason and without informing me. I’ve never made a claim in ten years, and they just blindly ripped me off for a few thousand bucks. It’s taken a week and dozens of emails to customer support (since the …
For the past couple of years, my home has been insured by Tower Hill. I have owned and insured homes since 1963 and never needed to file a claim. A recent wind storm caused damage to my roof. I contacted Tower Hill and my claim was given to …
we have been waiting for our settlement check that was approved by the court in August. No one will return our calls or the calls from our attorney. The roofing company that we have a contract with is getting frustrated with us and wants to …
Just started this policy and everything is good. Timothy at Albright insurance was very prompt and helpful
Cancelled my policy (for the most ridiculous reason) , but didn’t notify me that it was cancelled. Because I found out from my agent 6 weeks after the cancellation, I have to pay a large surcharge to get insurance from Citizens. Tower had …
I had to make a claim due to a fallen tree. The entire team gave me excellent service. Wow! What a great company!
Claim was handled quickly, and professionally. Good experience all the way around!
Denise is very professional and she handled our claim in the most expeditious way. We had a wonderful experience!
A+ EXCEPCIONAL SERVICE from Jorge Torres. With fast response times and helping beyong the standsrs procesure/process. He helped me understand the entire process from step one. Quality professional!
Very fast and courteous service! I love their attention to detail and ability to work with my contractor. I’m a very happy customer.
We have been trusting this company for years paying a high premium, very sure that they were the best and we felt it was worth it because our home was in good hands. The only time we had a problem due to the last hurricane we experienced in …
I purchased my home in 2020 after my divorce and I believe my realtor suggest Tower Hill so I took her suggestion and kept them until 2022 without one claim. I received a letter earlier this year stating that they’re raising my payment …
I recently changed insurance companies to Tower Hill. They were professional, knowledgeable and reasonably priced in a time and state (FL) where insurance prices are going through the roof (pun intended). I’ve only been with Tower Hill for …
Been with these crooks for 10 years… premiums increased year after year… but this year it jumped significantly from 6k to 14k. Spoke with everyone at Tower Hill/Brightway and they were even shocked. Shocked they work for a crooked …
Premium is excessive. I have had homeowners insurance for over 50 years and have never had a claim.
I’ve had Tower Hill for a few years now for Homeowners Insuarnce. They seemed reasonable and had competitive prices at first. I should mention that I have a small, all concrete block home in Tampa, with nearly new hurricane windows, and a …
ZERO STARS! WORST CUSTOMER SERVICE! They screwed up my insurance coverage themselves. Inspector showed up and walked the property while I was there and after he was done said everything looks good. After 2 payments I get a cancellation …
Been a loyal customer for almost 10 years with absolutely no claims. Received a letter stating they will no longer be renewing policy. Gave them no reason for this. Completely blindsided by this leaving my family standing in the rain. …
I have never made a insurance claim before this. I have to thank Tower Hill and Kady Lynn for making it so easy. I was stressing about it. Amazingly within 2 weeks I received my funds for my claim in the mail. How fantastic is that service! What a great company to deal with. Thank you.
Had to put in a claim for my roof and was clueless as to the process as I have never put in an insurance claim for anything before. Zach Norfleet at Tower Hill Insurance was very informative and made the process easy and explained the …
I recently had to renew my policy with Tower Hill Insurance and had the pleasure of communicating with an agent who was super patient and as I can attest went over and beyond to make sure that I was satisfied with the solution to my concerns. Jason Lee deserve an accolade for a job well done.
Excellent processing… Crystal Hawkins is the absolute BEST!
Knowledgeable, concerned and most caring! She is a true asset to THIG!
I have had Tower Hill insurance for over a year now and I have nothing but good things to say about them. They have extremely competitive pricing, great customer service, timely responses, and great coverage. I will not be shopping my insurance on a year to year basis as I used to in the past!
I had a great experience with Tower Hill Insurance, and one of their employees, Claire. After a very unfortunate situation happened in our home, albeit nor tragic or life threatening, was very damaging to the property and very stressful to …
Literally the worst company out there don’t use them. Been with them for 8 years. Had a bad storm my skylight leaked and ruined my ceiling drywall. They denied our claim said we didn’t maintain our sky light. How do u maintain a skylight? Also said they don’t cover drywall repair in ceilings. So what do u cover. They are a joke
Yanitza Diaz was a terrific help guiding me through the process. Tower Hill was quick providing assistance and fair and reasonable in all dealings.
I was very happy with the customer service I received from my adjuster Crystal Hawkins – prompt, friendly and took quite a bit of time to explain things to me and answered my questions.
Tried to file a claim and adjuster never came. Then I was told by one of their agents to go onto my roof and tarp it. Not even caring if I fell off.
The worst choice I’ve had my roof in poor condition for 2 years, blown shingles, etc. and they don’t change my roof, lousy communication. Triple recommendation 000.
Our adjuster Richard Hutson did a fine job for us even going the extra mile to make everything run smoothly. Good company and good adjuster
My favorite company to write homes with as an Allstate agent. They offer competitive rates with the most coverage. Their agent customer service is impeccable. My favorite company to write our insureds in.
Denied coverage despite agent’s assurance it would be provided! We have never been denied coverage by anyone previously.
Everyone that I met in person, was so helpful. Trying to reach someone on the phone didn’t happen. BUT they so ( far ) have taken good care of me and my claim. Currently I have no complaints.
Horrible service. Sent me an email to renew my policy while I was on vacation. When I came back from my trip tried to renew it and was unable to do so. Told me they’ve been sending my paper mail to some random PO Box address I never …
Recently we had a drain pipe leak which caused significant damage to our house. Tower Hill Insurance was excellent to work with. The process for filing a claim was fully explained and easy to submit. Once they received our claim, a Tower …
Very good communication and ease of filing and had no issues with any payments on a claim. They have been a great company to have our rental properties covered with. Great value.
This is only the second time I have ever given a review but felt everyone should know how irresponsible this company is. I purchased a home for investment purposes in florida in feb 2022. I was bonded by Allstate thru the underwriter Tower …
Excellent customer service. Josh Keatley was my advisor and was very helpful in getting our issues resolved fairly and promptly. No one ever wants to have an issue where you need to involve your insurance company but dealing with tower hill and Josh made the experience easier and the results were excellent
Tower Hill was great the first year we had them. Then the rates started going up substantially each year and then we get a letter stating that they will no longer insure us unless we replace our roof. The roof was not even 15 years old. We …
My experience with Tower Hill sucks. They have changed my insurance to Tower Hill Exchange. didn’t transfer all that was covered under my original policy and put limits on what they pay.
I’ve only worked with THI for six months, but have been very impressed so far. Online technology is pretty advanced for a small insurer. I had a tree come down and cause some damage, and the claims process was pretty quick and the claims adjuster very professional and personable. No complaints so far!
Its insurance. So far all we did was give our money for a policy. Now we are 1 day into that active policy. So far so good but it is still early.
This has to be the worst caring insurance company towards their clients. I live in Southwest Florida have tried numerous times to reach out to them for damage to our home from hurricane Ian not one return call. If someone should answer they refer you to a number know one answers.
Great response time. Always took the time to answer my questions and address my concerns. We really appreciate Tower Hill Insurance Group.
Sometimes I stumble on to good things. Othertimes good things get thrown at me. TH insurance is one such thing. Grateful for their product, premium structure and quality of their agent. This comes from a still licensed but retired 220 agent.
I’ve never had such a efficient and pleasant insurance agent to deal with as Jorge Torres we access to all the information that I gave him and us super fast and professional manner I wish there was more agents like Jorge Torres out there …
I have to call it like it is my insurance company Tower Hill and Gina long was excellent to me it took a long time for the paperwork however we went through a major natural disaster I am still waiting on my check it is 4 months later …
This insurance company will find every reason to deny your claim. The people they have to come out to look at your initial claim investigation never call to schedule it and give the run around. It’s no wonder this company had lawsuits for fraud. Ditching this fraud for USAA home insurance?.
Tower Hill was wonderful and Jorge Torres was professional, caring and took time to explain to me anything I did not understand. I would recommend him and of course Tower Hill. Thank you Jorge you were great during this difficult time.
We had water damage and when i called my home insurance we got a rare pearl
Ms Claire Hatcher!!!!
Thank you for your help …
I have not had Tower Hill Insurance for long but I saved more than half the cost with them and they cover more than my previous insurance company. I’m very happy with them.
Due to Hurricane Nichole we incurred damage to our tile roof. after inspection we contacted Tower Hill Insurance and with 48 hours our Adjuster Richard Hutson contacted us and within 3 days the Tower Hill inspector was out and noted the …
With the crazy Florida Insurance market, I was really surprised that Tower Hill came back with the best coverage and price. The agent was fantastic at Goosehead Insurance. Very professional and precise.
Jorge Torres handled my claim with Tower Hill. He responded quickly to my request. Jorge was very knowledgeable regarding my policy coverage and processed my claim in one business day.
Not able to get resolution on a claim. The adjustor is denying based on reasons that don’t make sense. There was a leak from the roof and adjustor is stating that there was groundwater seepage. The property has never flooded and certainly …
Jennifer Jeffries
Claims Representative II
Tower Hill Insurance took great care of me and my claim. She was very clear about what information she needed from me and explaining the process.
We were impacted by hurricane Ian. We would like to give a shout out to our field adjuster Jonathan HAMILTON. He has been awesome.He has went above and beyond to help us with our claim. We thank Jonathan and Towerhill insurance for their help. We highly recommend Towerhill insurance group!
Tower Hill was quick to pick me up as a customer when I got my new roof, and QUICK to send me a later stating I have NO Hurricane or Flood Ins. Sat. Sept. 24th I received a Notice Of CANCELLATION. Thank you for NOT dotting your i’s and …
In my opinion, Tower Hill is worse than other insurance companies. Customers be warned. Their expectation of insuring a pristine property at the expense of the owner is heavy-handed and an unfortunate position to be in. If you can avoid them, do it.
Emma did an outstanding job addressing my claims after my home suffered damage from two hurricanes, Ian and Nicole. She was professional, friendly, and responsive. Emma kept me informed at every step. She is truly an asset to her employer.
A large tree from our neighbors across the the street fell and took down two power poles the power, cable tv and telephone lines. Tower Hill Insurance was very helpful in there response to the claim that was made on my mothers behalf. They were very professional and courteous thru the whole process.
This company is a joke. In the year 2023 I can not upload documents and pay for a lapsed policy electronically and via card over the phone. They INSIST that I send a check (who even uses checks anymore?!) overnight by snail mail. In the …
Joseph Hedman was very helpful and went the extra mile on our claim. I appreciate his professionalism and concern toward us. He treated us fairly and even called to offer us a supplemental payment at the end of our repair project.
Denise Mingo at Tower Hill Ins. Co. was the most professional, compassionate, helpful in every way, agent I’ve ever dealt with. She never failed to return a call and was prompt in every way. I couldn’t have been in better hands. Thank you so much Denise !
Great experience with my first claim ever. My adjuster, Danielle, was great to work with. She guided me through the claims process and addressed all my concerns in a timely manner.
If I could give a negative number of stars I definitely would!!! This insurance company is horrible! We had a claim from a windstorm from tornadoes in the area. Our roofed leaked and messed up my microwave, insulation, drywall and tile. …
I am changing my review to 5 stars. Once they contacted me I was very happy with the results/ coverage. It took some time for the communication but that was probably because of large amount of people making claims. …
I had to call them directly after Hurricane Ian, and they were so incredibly helpful. On the day Hurricane Nicole struck FL, no less, they let me know my amended declaration page was ready. Impeccable customer service; their surplus charge …
Very upset with the service we are getting with THIG. Our desk adjuster Jose Vega has been unresponsive and rude the entire time. Using mean and annoyed tones with my wife and myself. He doesn’t answer 99% of the time and reads text just to …
Tower Hill was very good in handling my recent Hurricane Nicole claim. All inspections were conducted on or before the stated time. Jennifer my adjuster kept me informed and settled the claim quickly.
I wish I could give them zero stars.
Tried filing a claim with them to use the service that we are paying for. Crazy, …
Update…. someone called and I now have an engineer assigned and a new email to send my receipts to. …
It is rare to come across someone who really enjoys helping others. Crystal Hawkins was a joy to work with during my claims process. I stayed informed not only thru her but the third party investigators as well. I would highly recommend Tower Hill insurance.
I had a very good experience with my insurance claim for damage to my kitchen last summer. My claims adjuster, Ms. Diaz was incredible to work with. She was compassionate and professional. I am happy I have Tower Hill as my insurance company.
This was my first experience with having to file a claim due to a hurricane, did I say Hurricane(?) I got hit by 2. Anyway, my homeowner insurance is with Tower Hill Insurance Group and they have an employee, Claire Hatcher, who was …
Recently I have submitted a mold and water damage claim to Tower Hill. I was assigned Jennifer Smith, Her title is a claim representative III, I guess I will use the term that she is ‘my adjuster’. She has been really really helpful in …
I had a very nice experience with Crystal Hawkins at Tower Hill Insurance. She was my assigned agent on my roof replacement claim and she’s been very impressive to work with , kept me informed with every step of my claim process. It’s been …
Definitely would not recommend… tower hill insured our house based off of all the information given. We provided full house inspection, wind mitigation and 4 point inspection they received and reviewed these inspections and agreed to insure …
We found Tower Hill when State Farm decided to terminate our 45 year relationship. All I can say is that we wish we had been exposed to TH years ago, changing insurance providers has been a very positive move and we recommend them always. …
I will say, we got the best price with this company. However, if you are looking for customer service, this is by far one of the worst companies I have EVER dealt with. The agent refused to put my name first on the policy (even though the …
I would not recommend this company. We found Tower Hill because a lot of other insurance companies were not allowed to provide coverage since a hurricane had recently passed by. The premium was definitely higher than we thought but we …
I have used Tower Hill Insurance for my home for years. I had to file a claim for the first time due to hurricane Ian. The process was extremely easy, professional, quick, and efficient. They sent out a great adjuster to look over the …
I’ve dealt with many insurance companies over the years and Tower Hill is by far the best and most responsive. As I write this review we are currently dealing with the aftermath of Hurricane Ian and the contractor network Tower Hill has put …