(Translated by Google) Laurimar and his team work with professionalism; with kindness; Willingness and availability to address and resolve concerns during the negotiation process. I felt very well cared for. …
Run away, Run far far away. Zero customer service. Called multiple times never got anywhere, after a year with Towne are escrow payment almost doubled for no reason multiple attempts to fix it were ignored. Their mistakes are costing us thousands!!!!!!
This has truly been a long hard road. I will never forget the time and effort put in to ensure I was getting what was best for me. I appreciate the persistence and attention I was given throughout this process.
I had issues with customer service and after a review i was immediately called and had jennifer work diligently to resolve my problem. They have redeeming qualities so a new review was written. Thanks TM and Jennifer
I’ve called this place several times. Every time I get the Absolute worst customer service. I called asking a simple question and this woman would not answer my question and began to argue with me and hung the phone up on me! I wish I had her name it was an older black lady. Worst service ever!
Great service!! She made the experience go very smooth and kept me informed through the whole process. I definitely recommend the services of Melissa Rincones!
So easy and stress free. Thank you Joe for answering every question every time., I know we had a lot. We appreciate the professionalism you displayed from our initial contact. till the day we closed.
Terrible customer service. Very difficult trying to get online service. I hate dealing with them as a mortgage company. I never thought I would miss B.A. they were so much easier to deal with.
Thank you Mr. Lance& Ms. Allison for your professionalism in smoothing my mortgage refinance procedure. Appreciate your accuracy and your tremendous advices!! Chapeau to all!!!!!!!
Wonderful mortgage company with very smart people. I have a lot of student debt from law school and Deep Grewal got me a mortgage when every other mortgage company said I would not qualify.
James pert from Towne mortgage company does an outstanding job at what he does !! Both times I have went through him, I have had a spectacular experience!!
Over the past year or so, the company has really stepped up its service level. Payment portal does not charge a fee if lender pays before 15th of the month. All issues are corrected within the phone call.
Always there when you have a question, and dependable. Mark was very helpful when I didn’t understand something, and worked around my crazy schedule at work. I will be looking forward to working with this company again in the future!
Fantastic loan and mortgage company to deal with. They go well out of their way to help their clients they’re very understanding and kind. They bent over backwards for us!
Tristan is a knowledgable and understanding individual. I recommend him to help you out on your mortgage requirements. He will take the time, do the homework for you, and explain it in such a way that would ease your decision making.
We are dealing with severe storm damage and our home owner’s insurance released a check to us and our mortgage company. We have estimates and a contractor ready to go. Contractor requires half down to start which is understandable. Our …
Hands down the worst customer service I have ever dealt with. Might as well not even have a “customer service” department.
For 5 months I have tried contacting this company and left numerous voicemails, …
Great Mortgage company need to refinance my mortgage with them due to divorce. Lance made the whole process super simple and fast . Completely satisfied .
Matt and Bretton made what i thought was going to be a scary unknown ride of buying a home, into a wonderful, well communicated process. Great people to work with. I would highly recommend them.
I recently had got a call saying my mortgage was late and I knew it wasn’t, but they insisted so had to void check with bank pay fee then shortly after I received a letter stating that they received check and try cashing the voided check. …
“It was a pleasure to work with Colleen Murphy and her staff at Towne Mortgage with helping my family purchases our home. Colleen was responsive to all questions, dependable and reliable in accomplishing my family to have a new home. …
Do not deal with John Strieter AT Towne Mortgage He lied to us and is a Coward! he wouldn’t return calls and sold our loan to another Company!, you shouldn’t have screw us Johnny boy, I have nothing but time that makes me the most awesome …
Horrible. I am switching mortgage companies. I have never made a late payment and when their online payment system was down I called in to pay by phone and they wanted to charge pay by phone fees. Terrible customer service and not willing to help, they act annoyed that you call in.
Don’t be fooled by the three five star reviews ALL placed on Google by current Towne Mortgage employees, as this loan servicer is as terrible as they come. …
I’ve been very unhappy with this company and payments. I’ve tried pre paying my mortgage multiple times and have been successful once. I tried paying one check and writing in the memo that it was for 3 months they took one payment and then put the rest in escrow and gave me a late payment fee. I’d go somewhere else.
The rep i worked with is 5 star. The company and website are <1star. Its 2018. I should not waste hours on the phone with customer service, chatting, resetting passwords, security questions and have to deal with this terrible website, even if its just once a month. How is that I have to jump thru hoops to PAY YOU!
Steven is a GREAT guy and took care of business ! Made the whole experience a no-brainer for me !! A great representative for a great mortgage company !!
Would be nice if you guys didn’t screw people around… Raising and changing stuff with absolutely NO communication. VERY unprofessional. We have caught you guys in many lies and have papers to prove. Apparently we need to go with another …
Laura Pugh was amazing!!! Bent over backwards to make sure everything was getting done in a timely manner and correctly. As a 1st time buyer I have heard horror stories about things changing when you get close to closing and throughout the …
What a wonderful team to work with! Very professional and always quick to respond to me. Would HIGHLY recommend Towne Mortgage Company to any of my friends or family members.
I have a loan with this mortgage company since last 3 years and today(12/09/2020) approached them to reduce my mortgage rate as competitor giving 2% lesser than my current rate with around 2 k closing fee due to investment property. As soon …
Matthew Kooistra made my mortgage experience quick and stress free. He is experienced, knowledgeable, and communicative. I couldn’t have found a better mortgage company.
My experience with Towne Mortgage did not go well. I thought I would do a refi since my credit is 800 and rates are low. The loan officer I was working with, Kim Czaja, started out sounding professional. I gave her every doc and item …
Ben and Matt were amazing and went the extra mile to make our dream come true in our new home. They kept us updated and even when I was frustrated and anxious they supported me through it. I now am in a house where my husband and I can call home and love .
Devastated and crushed! An absolutely horrible experience dealing with this company! The right hand doesn’t know what the left hand is doing. Crushed our family dreams! We offered them the moon and still not good enough. They even had me …
Updating my previous review, all has been solved and it was handled professionally. I’ve moved my rating from 3 to 4 stars. My issue was a nuisance that Towne mortgage was responsible for, upon confrontation, they handled and remedied it. The less 1 star from 5 is because I had an issue in the first place.
Towne Mortgage bought my loan from a lender that went out of business. The website seems to be designed on the lowest possible budget, I can’t even get my account numbers or PDF files for my transactions. Whenever you have a question …
I had a pretty good experience with Towne Mortgage but now my loan has been sold to Nationstar – a horrible company and I am so upset with Towne. Nationstar is a HORRIBLE Company and my daughter went thru HELL with them. Just hated the way Towne sent letter and its a done deal. SO thats why the 2 stars
I had an excellent experience with Towne Mortgage! I was a first time home buyer and they went above and beyond to help me and answer all the questions I had. Gave me a good rate too!!
I highly recommend them
Zero customer service, I have been documenting for about 6 months the practice this company does. They say that their “software” updates too much, that they can’t keep up with transactions. Thus making the customers abiliry to pay online …
I am a Broker in in Tampa, and we’ve worked with Towne’s Wholesale division on mutliple difficult to close files. THEY KEEP COMING THROUGH! Towne is a great wholesale lender, some of the best FHA pricing in the industry and they work all …
We purchased our beautiful home a few years ago. After an unexpected company-wide layoff while my wife was pregnant with our twins, we fell on hard financial times and fell behind on our payments. Not long after, Towne Mortgage purchased …
John Payne is by far the right man for the job. He answered all of my questions as well as kept me informed every step of the way. You definitely want him in your corner when it comes down to it. Thanks again
During the loan process some issues came up. some out of my control, some caused by me More than once the loan was in jeopardy. Luckily I had Colleen Murphy working with me. She called, texted and did everything to make my sure I was able …
Had nothing but great experience and professionalism with this company!!! they have financed 2 of my home so far and exceed may expectations. Laurimar is a superior mortgage agent.
These idiots called me back on Nov 9 (when I was minding my own damn business mind you) about doing a refinance on my house I brought this past spring. Said I qualified for a lower interest rate after making 6 on-time payments and that I …
After having our mortgage bundled and sold to Towne Mortgage, the escrow department failed to take out enough to cover the property tax on our property. This was brought to our attention at the end of the calendar year with the result …
Absolute terrible customer service. In my attempt to obtain a loan, there were difficulties that should have been resolved or at least started on days/weeks prior to the issue arising. When trying to get clarity on certain requirements or …
Lance and his team were fantastic! We appreciated the ease of working with them and their timely responses. We had a great experience and recommend their services.
The Refinancing was seem less, easy and quick especially during Covid. I got a great rate lowered my payment and Lance Paulsen was a pleasure to work with.
I’m a fast-paced professional and frequently multi-task. Gerry met and exceeded my expectations in terms of responding to my inquiries via email and phone. Always available (even after work hours) to answer the most trivial questions. As …
My Realestate agent reccomended this firm. I shopped around for the best interest rates and they matched the lowest one including lowest closing rates. Everyone is very friendly and nice to work with. The reason I gave them 4 stars and not …
I recently re-fi’d my house with the help of Tristan at Towne. I can’t say enough about how attentive Tristan was to any/all questions I had. The entire process was virtually seamless including the “closing” rep coming to my house to finalize the paperwork. Extremely satisfied with Tristan and Towne Mortgage.
This is my third time working with Lance Paulsen at Towne Mortgage in Troy. He is truly the best at what he does. I highly recommend him for all your mortgage needs. Thank you Lance!
Helen was very quick to get us approved, organized and verh friendly. She worked around the clock getting all of our document’s in. She was absolutely amazing and we highly recommend her!
I am revising my initial review in which I acknowledged customer service as well as website issues. I attempted to make my monthly payment well in advance of the due date, and the website would not allow me to access my account after it …
I wish I could give them zero stars! Their online system is antiquated and not working right now at all. I called and had a very rude person on the “customer service” line. She then warned me that if I gave her the wrong information my …
Towne Mortgage is a great wholesale lending Partner. They always provide quick and prompt responses. The Underwriting team is always willing to discuss files. The closing staff is quick and efficient. The service their provide their wholesale lending partners is top notch.
Our company has worked with Towne Mortgage for quite a long time. Their staff is always friendly and willing to assist with any questions. Our account representative, Ray LaFave, is always responsive and eager to help us.
I greatly enjoyed working with Helen. She is very professional and knowledgeable. Helen answered all of my questions through the process of purchasing my 1st home. She was a wealth of information and provided the tools necessary to make the transaction run smoothly and quickly. Thank you again Helen!
Working with Laura at Towne Mortgage was a great experience for my husband and I. She is friendly, organized and knowledgeable. Laura was available for questions and helped to make our home purchase go smoothly.
Mark Benedict helped me refinance my home after difficult circumstances occurred in my personal life. He made the process easy to understand and answered all of my questions in a timely manner. He was sensitive to my needs and seemed to take a personal interest in my endeavors.
Phil was great to work with and extremely helpful throughout the entire mortgage process. He is knowledgeable about the industry, responsive and easy to work with. The entire process was seamless because of him and his team. Highly recommended to anyone looking for a mortgage.
Jayvin Matti showed great follow up and helped my husband and I to navigate through the refinance process. It was a great process and was done efficiently by Jayvin.
Steve Sanchez handled our transaction very professionally. He and his team know their business and led us well through the process. On the few occasions that we wanted things to be modified, they quickly did what we asked. We would definitely use them again.
This is by far the worst company for servicing your loan. The delusions of adequacy that are associated with this company are overwhelming. If you have an account with them get it transferred as soon as possible. This business is closely …
I have both used and referred Laura Pugh personally and now professionally as a Real Estate Professional for many years. Her knowledge, expertise and ability to resolve every issue she has been faced with are just a few of the reasons I …
Towne Mortgage Co took a chance on me many years ago and gave me a loan when they really didn’t have to (and no one else would). 8 years later, I have just refinanced my mortgage and home equity loan into one loan, with Towne. The process …
I have purchased nearly 10 homes in my lifetime due to career moves and investment property. My experience with Towne Mortgage and in particular the Loan Office, Sean Cragg, has been nothing short of exceptional. The process was exactly as …
Laura Pugh helped my wife and I get our mortgage and it was a very long road to get there. After 3 years of trying to buy different homes we ran into all sorts of road blocks and she never wavered. She was extremely professional and …
The customer service is absolutely awful. Prior to the update the website looked like it was out of 1950 and functioned worse, but it’s still very poor by industry standards. My loan was purchased by Towne, or I would NEVER have dealt with …
It’s easy to speak nicely of Mrs. Colleen Murphy because she made the refinancing process easy for me. What I appreciated the most is how she was available every step of the way answering my questions, easing my uncertainties and just …
Great place to work and a better Lender than most in the country. I’ve seen Towne mortgage save customers thousands of dollars, daily! Towne actually educate their customers and they DONT SELL YOUR LOANS TO BANKS (AmeriCU affiliation: …
Lance and Allison were consistent and thorough with communication and details throughout the mortgage process. Every question was answered quickly, efficiently and kindly so that I was well informed and educated as we proceeded. So thankful for both of them with this out of state mortgage.
I love dealing with Towne Mortgage. They are so knowledgeable and quick to process my purchases. I would recommend them to a first time home buyer to advanced investor. Can’t wait for my next deal with them.
These guys are top notch. Howard Heyman was especially on top of it, notifying us of any changes and help clear up matters that would otherwise delay the process further. Thank you, Towne Mortgage, for showing me a customer service that has made both Me and my Wife very happy.
after being with AmeriCU Mortgage company for 6yrs or so I decided to redo my mortgage to get rid of the PMI Insurance I had due to not have a lot to put down when I 1st got my house, ( it wasn’t bad I usually got it back at tax time ,but …
Charlie Werder did an outstanding job! He was a calm and helpful presence during my first home purchase. I never had any doubt he would get the job done. Highly recommended!
It was a great experience working with the AmeriCU for a new home. The team is very professional, flexible, supportive and available all the time. My sincere Thanks to Laurimar and Team who worked with us to make it happen. …
I work as a processor / Admin for a broker . I have used Towne Mortgage for over 15 years because they have the most incredible underwriting team and the most wonderful Rep, Ray Lafave. They do care and they don’t stop trying and as a …
Linda Becks is outstanding in every way. I had a complicated, drawn out situation. She stuck with me through it all – I am sure most places would not have. She was supportive and resourceful but never one bit pushy. I am deeply grateful for all she did for me to get my house refinanced. I highly recommend her!
I financed my home through Towne Mortgage and overall had a great experience. Mr Bitto educated me every step of the way on the entire mortgage process. He was patient and very responsive to my many questions. From my credit report to the closing process, Mr Bitto was great!
Awesome group of people to work with. Ray LaFave our Account Executive is very helpful and always responds promptly. We began our relationship with Towne Mortgage as a broker and are now a Mortgage Banker. I have experience with Towne …
I have done business with Towne for many years as a broker and now as a correspondent lender through their wholesale channel. Our AE is Ray Lafave. The service has been outstanding and my employees thrilled to use Towne for our customers. …
I’ve been a Mortgage Broker for 17yrs, and Towne’s Wholesale Department is by far one of the Best, if not THE Best I’ve ever worked with. From Submission through Funding I have the support I need (I rarely need it)! Account Reps, Managers …
The management of your property can be quite confusing, in my case it was the maximum satisfaction to have worked with Mr. Lance Paulsen.
Paulsen offered me a excellent service. …
My husband and I just refinanced our mortgage. We had an excellent experience and our loan officer (Colleen Murphy in Florida) was outstanding. She was very efficient, knowledgeable and guided us every step of the way. Highly recommended the company and loan officer.
Towne has really good rates and I have been so impressed with Jason Saperton as our rep and the entire UW, closing team.
This year has been so busy but they took really good care of my clients
Kathryn Miller
Towne’s employees are well trained and committed to a smooth mortgage process. Most of the loans Towne does for us close in less than 30 calendar days and I couldn’t be happier with Towne’s performance. Towne offers all the major programs …
If I could give zero stars I would. Not only is their customer service absolutely horrendous they have zero compassion for their customers. Point blank, I cannot refinance out of them quick enough. I recommend a lender like Quicken Loans …
Lance Paulsen was fantastic at handling our refinance. He made sure we understood our options and was very helpful. He made sure we got the lowest rate possible. I highly recommend him.
Efficiency, timely communication, patience and sound financial feedback were the hall mark in working with the Towne Mortgage rep; Laurie. My closing got delayed multiple times owed to the builders lack of oversight, the eventual closing …
Towne Mortgage was great with my family refinancing needs. Jordan Weisman’s knowledge was impeccable. She was patient and answered all my questions along with reassuring me that everything will be fine.
I had no knowledge about the business of buying a home, but I had lots of questions that were answered and I learned soo much from Towne Mortgage. Everything was explained to me, and not sugar coated at all. It made my home buying experience very comfortable and knowledgeable.
Great experience! We just closed on our home yesterday and had a seamless, smooth, almost *fun* experience with Towne Mortgage! Mark Benedict, Erin Otto, and the rest of the team made the process comfortable and easy for our first time buying a home. We couldn’t have done it without their support, encouragement, and patience!
Special thanks to Sean Craig and his team at Towne Mortgage Co! This was our first home purchase and they were very helpful in walking us through the process. They communicated with me on a daily basis and I never felt like just a number. Would highly recommend to anyone looking to purchase a home! Thanks again!!
Jonathan
Town Mortgage is the easiest Mortgage company to deal with. My wife and I have purchased a couple homes over 30 years and have dealt with some ” promise the world” companies. Not at Town Mortgage, they tell explain the process and are up …
Very professional, thorough and helpful. Every step of the process was explained and it was easy to track and follow. Doing my refinance with Jayvin Matti was a great experience.
We got a loan through Towne Mortgage in 2008. Never missed a payment and they were always nice and pleasant if and when we called regarding something or another. We sold our house in 2016 and when buying our new house in 2017 it was …
My experience with Chuck Wansedel and his team at Blue Water Home Loans have always been the best client experience. I’ve completed services with Chuck and his team for over 27 years. What makes them great is that they always let you know …
Work with Ricky Dickson and he was absolutely amazing. He worked with me for several months on my credit and debt to income so I could be approved. Walked me through EVERYTHING we needed to do. Was very down to earth and very responsive to …
Towne Mortgage company came through in the clutch for me and helped me to complete the purchase of my new home after quicken loans let me down. The Sr Mortgage Consultant I dealt with at Towne Mortgage was Howard Heyman and he was awesome …
Fastest refi that I have ever done and it was done during a pandemic! Jim and others worked quickly and efficiently. Everything was handled online or over the phone with the exception of the final signing. That was done at our house with …
I cannot say enough good things about how smoothly my mortgage process was. Steve was knowledgeable, prompt, and kept me informed of every stage my mortgage was in. …
It has been an absolute pleasure working with Lance Paulsen! He was and continues to be extremely helpful. He went above and beyond with helping me refinance 2 years ago and again recently with my 203K loan program. He is simply amazing …
The worst company ever. Everytime i call thry unable to help. I am not sure why the company put these customer representative to answer the calls when they cant even help. One time i called to find out if they do a calculation about my …
Cale Ritter is the best loan officer I’ve ever dealt with. He made the transaction so easy. He’s so very knowledgeable. We’ve purchased many homes, and this was By far the best and easiest. He worked with us so well. I’ll continue to use him in the future.
Towne Mortgage Company did an excellent job during my home buying process. We had some ups and downs as most home buying processes go, but they never made it my problem. They got my loan approved and closed on the house in under 3 weeks. This is an astonishing time frame especially with a VA loan. We are very happy with the outcome.
Started out with another “BIG” Company. they gave me the run around. Jayvin happened to call me and explained his services. Made the entire process seamless start to finish. I would not go through anyone else! Definitely would recommend Town Mortgage!
They made two mortgage account payments back to back days from our account. The process takes 7-10 business days for the money to come back to our account. The best the friendly customer service person could do was give us an email to send …
I want to give many thanks to Towne Mortgage for all of their perseverance, dedication, and hard work. Thanks to them, I am now a happy homeowner! They helped make one of my biggest dreams in life come true. And I had the fortunate …
Towne Mortgage was great about meeting my need and answering all of my questions. If Leonard didn’t know, he made sure to find out. He was also quick to get back with me and walked me through every step of the process multiple times. I also …
John and his team were very courteous and professional throughout my streamline refinance. They looked out for my every need and answered every question asked in a timely manner. His boundless efforts were above the call of duty. Could …
Joe Bloxsom from Towne Mortgage just helped me refinance my home. He
was so professional and accessible, he made the whole process seamless.
He answered all my questions right away and the closing took less than a month. I highly recommend him and his company.
We would like to take this opportunity to thank you and the team for the service rendered from our first contact in September 2019. And the patience with us as we waited on the seller’s mother’s estate settle. We appreciated the efforts to …
Towne Mortgage Company has a secret weapon, his name is Lance Paulsen. Lance and his crew did a refinance for me on my home. Under normal conditions dealing with anything under the mortgage category can be challenging and frustrating. …
We worked with Cale Ritter for our refinance after a negative experience on our construction loan elsewhere. He did a GREAT JOB! Kept us up to date, kept his word on everything from when we started to closing day, and was quick to answer all of my questions! Would highly recommend.
I have worked with Ray and Towne for 12 years. Honored and blessed to have met such a great business partner. They are a family and treat us and our customers like we are part of that family. In doing this for 27 years, I would highly …
We were glad we could refinance with Towne, where we also had our original home mortgage. Lance helped us lock into a lower rate and kept us informed throughout the loan process. We were even able to sign the legal documents in our home with a mobile notary.
My account executive is top-notch, always willing to answer any questions and if not readily available will go to get my question answered as quickly as possible. Never fails to find in underwriting answer when posed to her. Goes above and …
I have been working with Towne as a correspondent lender for 2 years now and I cannot say enough good things about them! Great communication from beginning to end and the processes they have in place make closing a loan simpler than any …
I refinanced my home with Towne Mortgage Company in October of 2017 and couldn’t have been more pleased with the entire process. I was contacted by my LO Philip within minutes of submitting my application. Phil was very easy to work with …
I had a very pleasant experience working with the Towne Mortgage team. They are very knowledgeable, friendly and honest people. I felt comfortable calling and asking questions. The team made me feel like my being comfortable and …
Towne Mortgage is a great company to work with. This was our third mortgage through the company. Lance and Allison were great to work with. They were knowledgeable and always accessible. Lance was our initial contact and he was amazing! He …
Lance was fantastic to work with and we can’t say enough great things about our experience. Communication was always quick and clear responses to our questions. We felt 100% confident from the beginning to the end of our refi. This is our …
I am very pleased with the service of Towne Mortgage and specifically Robert Preston and his assistant Allison. I was a current client of Towne Mortgage and happy with my mortgage. Robert pro-actively reviewed my current mortgage and …
I have been with Town mortgage for 2 1/2 years all fairly smooth but when I purchased the home between the title company and town mortgage the summer taxes were left out of the closing and I ended up owing $700 in late fees TL the city …
WE are HUGE fans of Yvonne and Towne Mortgage! She cares deeply about each loan. She is a constant resource to us. We think her team of UWs are GREAT. They are smart and very capable! Yvonne and her team know how to get things done …
Communicated with us throughout the process so we were informed during the entire process. They worked hard to ensure things were done in a timely fashion. Excellent group.
Zero stars! I can’t imagine a worse customer service experience. After a total loss house fire on 4/15/22 I discovered that Towne Mortgage had put in place a Lender Placed policy at the exact same premium that I had through my insurance …
The best company .. A wonderful team .. Speed in achievement .. All thanks to this company that helps everyone to start their lives safely .. All thanks to Mr. John .. You are a wonderful leader .. You have put the most beautiful life in our hands with your experiences .. All thanks
A loan shark would have been a better option for a mortgage. Towne mortgage is out of date with modern times. Their several mistakes have cost me personally a lot of time, money, energy and hits to my credit score. I will be looking elsewhere for a mortgage company and I recommend that you do the same.
(Translated by Google) Laurimar and his team work with professionalism; with kindness; Willingness and availability to address and resolve concerns during the negotiation process. I felt very well cared for. …
Best service!!
Great to Partner with!
fine job the Best
Awesome place to work 😊 …
Don’t trust this company!
Great People and Service!
This is the best Mortgage Company to work for.
It’s a great place to work!
Wonderful experience!!!! Can not thank them enough!!!!
They are good people to work with.
Best service you could ever ask for!
Great Company to Work for, I enjoy working with the Clients.
highly recommend Jason Saperton and Towne Mortgage
Great company, and very helpful!
Worst (unprofessional) customer service. I will make sure that none of my customers ever use this company.
This company is incompetent!!! Enough said! refinancing with another mortgage company ASAP!!!
Super easy experience with my refinance!
Best mortgage company ever, the services are extraordinary!
In my time with Towne, I have not had one positive experience.
This company suffers from a lack of communication and professionalism. I wish we could switch companies.
Best service ever and in a very timely manner. Great people to work with.
We had a good experience with them when we closed our loan with them.
Great place would recommend anyone to go work with this great group of people. Thank again for all the hard work.
Very positive experience with Colleen. Very responsive and easy to communicate with.
Excellent time working with Laura Pugh. Everything went as smooth as possible!
Great communication – very efficient timing in responses etc. Everything was exactly as explained.
Laurimar is very knowledgable and helpful!, and she responds quickly to emails!
Best to get your mortgage done. Went out of there way to make everything happen like we needed.
Great to work with and made the process of my home refinancing quick and easy.
I would recommend any one to collen she help me when no one else would thank you for the good job.
Worst customer service ever company reports fraudulent information to creditors. Should be investigated by the federal government and shut down.
Excellent advice and experience. A pleasure to deal with and very helpful. I would recommend to my family and friends.
Satisfaction from the genuine customer service and professionalism of Joe Bloxsom!…
This team of professionals just can’t be beat. I would recommend them to everyone! You won’t be disappointed!
Excellent service; accommodated my schedule and promptly answered all questions. Highly recommend.
Everyone on the team communicated great and any questions were addressed quickly.
Lester Wilkins and his team worked flawlessly and super efficiently! I refuse to use anybody else.
Was easy refi. Quick and efficient. John Zetouna helped answer any and all questions. Good experience.
Lance was great, he made the refi process so easy!
Pleasant, effective, customer advocate.
Follow up communications timely.
Thank You again
We had a great experience with this company and especially Jim Pert.
Steve Sanchez was very helpful and I would definitely recommend him to anyone looking to buy a home.
I have done 2 home loans with the lowest rates then anyone… fast closing time..
Gerry was great to work with and made the mortgage buying process very easy.
Mike Roberson and Towne Mortgage Company have been there for us through some tough loans!
Working with John was amazing. I always thought and imagined that a refinance would be a headache, and it was anything but.
Excellent service. First time mortgage borrower with a lot of anxiety but everything was made easy for me.
Joe did a great job! He was great with communication.
Knowledgeable and very responsive when closing the deal Towne Mortgage gets the job done just ask for Matt.
Quick and easy. Charlie and Nancy were very helpful with me purchasing my first home.
Would give zero stars if I could. Rude company; no one returns phone calls or emails. How are you supposed to get anything done!?
Towne did a great job with our most recent submission! Thank you Mark!
It was a great experience to work with Lance Paulsen he is very professional and helpful. I highly recommend him.
Total professionals from Mr. Jim to the processors, underwriters and the Support Team. You all ROCK!!
I have been delighted with Towne Mortgage. Everyone I have dealt with has been friendly and knowledgeable. Many thanks to all!
Amazing customer service… so helpful, patient and friendly. Got things done in a timely manner. Would highly recommend them to anyone!
Chris is very knowledgeable and patient. He helped us throughout the whole process, and gave us great advice.
Run away, Run far far away. Zero customer service. Called multiple times never got anywhere, after a year with Towne are escrow payment almost doubled for no reason multiple attempts to fix it were ignored. Their mistakes are costing us thousands!!!!!!
This has truly been a long hard road. I will never forget the time and effort put in to ensure I was getting what was best for me. I appreciate the persistence and attention I was given throughout this process.
All I can say is awesome,steve Barnett helped us and made everything very easy,even in these crazy caronavirus times 5 stars all the way!!!!!
Lance was great to work with, from discussing my options to clearly explaining the process every step of the way.
Worked with Jordan. Provided great customer service, friendly and was thorough with every steps of the process. Very happy with the service provided!
I had issues with customer service and after a review i was immediately called and had jennifer work diligently to resolve my problem. They have redeeming qualities so a new review was written. Thanks TM and Jennifer
Lance Paulsen was extremely easy to work with. Refinancing was painless, efficient and fast.
I’ve called this place several times. Every time I get the Absolute worst customer service. I called asking a simple question and this woman would not answer my question and began to argue with me and hung the phone up on me! I wish I had her name it was an older black lady. Worst service ever!
If you are searching for a mortgage company… stop here! Towne mortgage is the best, Period!! …
Mr Grewal was extremely knowledgeable and helpful during the entire process. Would gladly recommend him & his entire team to anyone.
They were professional and fast. I had no worries. It was one the best experiences that I have ever had. Shout out to my man, Lance.
Joe Bloxsom was my refinance agent and he did a excellent job i highly recommend him..
Walter Ray was THE BEST to work with!!! So glad to have chosen Walter and Towne Mortgage for our mortgage!
Excellent to work with. Very friendly and professional. Doing our refinance was a breeze.
Jim was excellent to work with. He answered all of our questions in a timely manner!
Great service!! She made the experience go very smooth and kept me informed through the whole process. I definitely recommend the services of Melissa Rincones!
Amazing Account Executive in Ted Wender and truly a great place for a strong partnership for your clients. Highly recommend.
So easy and stress free. Thank you Joe for answering every question every time., I know we had a lot. We appreciate the professionalism you displayed from our initial contact. till the day we closed.
Great to work with. Quick and easy. Answer all questions. Lance Paulsen was just super. I highly recommend him and the company.
The staff here is outstanding. John Payne really works hard to make sure his clients are well taken care of.
Very friendly, helpful, and professional. They at Town Mortgage(Chris and Karen), went the extra mile. There service is excellent.
Terrible customer service. Very difficult trying to get online service. I hate dealing with them as a mortgage company. I never thought I would miss B.A. they were so much easier to deal with.
Thank you Mr. Lance& Ms. Allison for your professionalism in smoothing my mortgage refinance procedure. Appreciate your accuracy and your tremendous advices!! Chapeau to all!!!!!!!
Lance gave such great customer service. He answered all my questions in a timely manner. He was so helpful. Thank You
Wonderful mortgage company with very smart people. I have a lot of student debt from law school and Deep Grewal got me a mortgage when every other mortgage company said I would not qualify.
We worked with Lance. He was very efficient and very easy to communicate with. Very professional and all around a great experience!
The team at Towne Mortgage was professional and very helpful; great at problem solving and working in a timely manner.
Laurie is a wonderful AE. She always returns calls, emails and pushes my loans to closings fast!!
James pert from Towne mortgage company does an outstanding job at what he does !! Both times I have went through him, I have had a spectacular experience!!
Stole $70,000 from me. Do not use this company!
Over the past year or so, the company has really stepped up its service level. Payment portal does not charge a fee if lender pays before 15th of the month. All issues are corrected within the phone call.
Steve was incredible to work with. His commitment to meeting our needs was very much appreciated. Highly recommend their services.
Always there when you have a question, and dependable. Mark was very helpful when I didn’t understand something, and worked around my crazy schedule at work. I will be looking forward to working with this company again in the future!
The best Mortgage Company hands down! Very personable, and really all around best customer service team I have ever had the pleasure to deal with.
Fantastic loan and mortgage company to deal with. They go well out of their way to help their clients they’re very understanding and kind. They bent over backwards for us!
DO NOT USE THIS COMPANY. AVOID AT ALL COSTS IF YOU ARE ABLE TO.
I have had nothing but terrible service, delays and grievous mistakes from day …
Tristan is a knowledgable and understanding individual. I recommend him to help you out on your mortgage requirements. He will take the time, do the homework for you, and explain it in such a way that would ease your decision making.
We are dealing with severe storm damage and our home owner’s insurance released a check to us and our mortgage company. We have estimates and a contractor ready to go. Contractor requires half down to start which is understandable. Our …
Gary is both professional and very personable. He got the job done within my needed time. He and Nancy are the best! 🙂
Lance Paulsen and his team made our first time home buying experience so easy! We would absolutely recommend him!
Hands down the worst customer service I have ever dealt with. Might as well not even have a “customer service” department.
For 5 months I have tried contacting this company and left numerous voicemails, …
Dan Calcaterra and his team was great to work with. Effective, efficient, and positive to have worked on my loan.
would recommend them to everyone.
Great Mortgage company need to refinance my mortgage with them due to divorce. Lance made the whole process super simple and fast . Completely satisfied .
Robert was so helpful every step of the process, refinancing our home a enjoyable experience. Highly recommend Towne Mortgage.
Matt and Bretton made what i thought was going to be a scary unknown ride of buying a home, into a wonderful, well communicated process. Great people to work with. I would highly recommend them.
I recently had got a call saying my mortgage was late and I knew it wasn’t, but they insisted so had to void check with bank pay fee then shortly after I received a letter stating that they received check and try cashing the voided check. …
Joe was awesome to work with. He is very professional and listen to our questions and concerns. Joe made our refinancing experience easy.
“It was a pleasure to work with Colleen Murphy and her staff at Towne Mortgage with helping my family purchases our home. Colleen was responsive to all questions, dependable and reliable in accomplishing my family to have a new home. …
Do not deal with John Strieter AT Towne Mortgage He lied to us and is a Coward! he wouldn’t return calls and sold our loan to another Company!, you shouldn’t have screw us Johnny boy, I have nothing but time that makes me the most awesome …
Horrible. I am switching mortgage companies. I have never made a late payment and when their online payment system was down I called in to pay by phone and they wanted to charge pay by phone fees. Terrible customer service and not willing to help, they act annoyed that you call in.
Don’t be fooled by the three five star reviews ALL placed on Google by current Towne Mortgage employees, as this loan servicer is as terrible as they come. …
I’ve been very unhappy with this company and payments. I’ve tried pre paying my mortgage multiple times and have been successful once. I tried paying one check and writing in the memo that it was for 3 months they took one payment and then put the rest in escrow and gave me a late payment fee. I’d go somewhere else.
The rep i worked with is 5 star. The company and website are <1star. Its 2018. I should not waste hours on the phone with customer service, chatting, resetting passwords, security questions and have to deal with this terrible website, even if its just once a month. How is that I have to jump thru hoops to PAY YOU!
Steven is a GREAT guy and took care of business ! Made the whole experience a no-brainer for me !! A great representative for a great mortgage company !!
Lance Paulsen went above and beyond to help me secure my home refinance. I would highly recommend Lance and his team at Towne Mortgage.
We were vary happy with everything that took place with our refinance. It was done quickly and professionally. Thank you for your guidence.
Would be nice if you guys didn’t screw people around… Raising and changing stuff with absolutely NO communication. VERY unprofessional. We have caught you guys in many lies and have papers to prove. Apparently we need to go with another …
Laura Pugh was amazing!!! Bent over backwards to make sure everything was getting done in a timely manner and correctly. As a 1st time buyer I have heard horror stories about things changing when you get close to closing and throughout the …
What a wonderful team to work with! Very professional and always quick to respond to me. Would HIGHLY recommend Towne Mortgage Company to any of my friends or family members.
I have a loan with this mortgage company since last 3 years and today(12/09/2020) approached them to reduce my mortgage rate as competitor giving 2% lesser than my current rate with around 2 k closing fee due to investment property. As soon …
Matthew Kooistra made my mortgage experience quick and stress free. He is experienced, knowledgeable, and communicative. I couldn’t have found a better mortgage company.
My experience with Towne Mortgage did not go well. I thought I would do a refi since my credit is 800 and rates are low. The loan officer I was working with, Kim Czaja, started out sounding professional. I gave her every doc and item …
Ben and Matt were amazing and went the extra mile to make our dream come true in our new home. They kept us updated and even when I was frustrated and anxious they supported me through it. I now am in a house where my husband and I can call home and love .
Devastated and crushed! An absolutely horrible experience dealing with this company! The right hand doesn’t know what the left hand is doing. Crushed our family dreams! We offered them the moon and still not good enough. They even had me …
Updating my previous review, all has been solved and it was handled professionally. I’ve moved my rating from 3 to 4 stars. My issue was a nuisance that Towne mortgage was responsible for, upon confrontation, they handled and remedied it. The less 1 star from 5 is because I had an issue in the first place.
Towne Mortgage bought my loan from a lender that went out of business. The website seems to be designed on the lowest possible budget, I can’t even get my account numbers or PDF files for my transactions. Whenever you have a question …
I had a pretty good experience with Towne Mortgage but now my loan has been sold to Nationstar – a horrible company and I am so upset with Towne. Nationstar is a HORRIBLE Company and my daughter went thru HELL with them. Just hated the way Towne sent letter and its a done deal. SO thats why the 2 stars
Dave was great and made the whole process easy. Felt like he was working to get us the best mortgage possible. Highly recommended!
I had an excellent experience with Towne Mortgage! I was a first time home buyer and they went above and beyond to help me and answer all the questions I had. Gave me a good rate too!!
I highly recommend them
Steven has been very good throughout getting the loan. He is a professional who offered us the best solutions to work for my family.He is just GREAT.
Zero customer service, I have been documenting for about 6 months the practice this company does. They say that their “software” updates too much, that they can’t keep up with transactions. Thus making the customers abiliry to pay online …
I am a Broker in in Tampa, and we’ve worked with Towne’s Wholesale division on mutliple difficult to close files. THEY KEEP COMING THROUGH! Towne is a great wholesale lender, some of the best FHA pricing in the industry and they work all …
We purchased our beautiful home a few years ago. After an unexpected company-wide layoff while my wife was pregnant with our twins, we fell on hard financial times and fell behind on our payments. Not long after, Towne Mortgage purchased …
John Payne is by far the right man for the job. He answered all of my questions as well as kept me informed every step of the way. You definitely want him in your corner when it comes down to it. Thanks again
During the loan process some issues came up. some out of my control, some caused by me More than once the loan was in jeopardy. Luckily I had Colleen Murphy working with me. She called, texted and did everything to make my sure I was able …
Had nothing but great experience and professionalism with this company!!! they have financed 2 of my home so far and exceed may expectations. Laurimar is a superior mortgage agent.
These idiots called me back on Nov 9 (when I was minding my own damn business mind you) about doing a refinance on my house I brought this past spring. Said I qualified for a lower interest rate after making 6 on-time payments and that I …
After having our mortgage bundled and sold to Towne Mortgage, the escrow department failed to take out enough to cover the property tax on our property. This was brought to our attention at the end of the calendar year with the result …
Absolute terrible customer service. In my attempt to obtain a loan, there were difficulties that should have been resolved or at least started on days/weeks prior to the issue arising. When trying to get clarity on certain requirements or …
Lance and his team were fantastic! We appreciated the ease of working with them and their timely responses. We had a great experience and recommend their services.
The Refinancing was seem less, easy and quick especially during Covid. I got a great rate lowered my payment and Lance Paulsen was a pleasure to work with.
I’m a fast-paced professional and frequently multi-task. Gerry met and exceeded my expectations in terms of responding to my inquiries via email and phone. Always available (even after work hours) to answer the most trivial questions. As …
My Realestate agent reccomended this firm. I shopped around for the best interest rates and they matched the lowest one including lowest closing rates. Everyone is very friendly and nice to work with. The reason I gave them 4 stars and not …
I recently re-fi’d my house with the help of Tristan at Towne. I can’t say enough about how attentive Tristan was to any/all questions I had. The entire process was virtually seamless including the “closing” rep coming to my house to finalize the paperwork. Extremely satisfied with Tristan and Towne Mortgage.
This is my third time working with Lance Paulsen at Towne Mortgage in Troy. He is truly the best at what he does. I highly recommend him for all your mortgage needs. Thank you Lance!
Helen was very quick to get us approved, organized and verh friendly. She worked around the clock getting all of our document’s in. She was absolutely amazing and we highly recommend her!
I am revising my initial review in which I acknowledged customer service as well as website issues. I attempted to make my monthly payment well in advance of the due date, and the website would not allow me to access my account after it …
I wish I could give them zero stars! Their online system is antiquated and not working right now at all. I called and had a very rude person on the “customer service” line. She then warned me that if I gave her the wrong information my …
Towne Mortgage is a great wholesale lending Partner. They always provide quick and prompt responses. The Underwriting team is always willing to discuss files. The closing staff is quick and efficient. The service their provide their wholesale lending partners is top notch.
Our company has worked with Towne Mortgage for quite a long time. Their staff is always friendly and willing to assist with any questions. Our account representative, Ray LaFave, is always responsive and eager to help us.
My agent Joe was great to work with and helped me navigate the complexity of a refinance. Great service and the process was quick and painless!
I greatly enjoyed working with Helen. She is very professional and knowledgeable. Helen answered all of my questions through the process of purchasing my 1st home. She was a wealth of information and provided the tools necessary to make the transaction run smoothly and quickly. Thank you again Helen!
Working with Laura at Towne Mortgage was a great experience for my husband and I. She is friendly, organized and knowledgeable. Laura was available for questions and helped to make our home purchase go smoothly.
Mark Benedict helped me refinance my home after difficult circumstances occurred in my personal life. He made the process easy to understand and answered all of my questions in a timely manner. He was sensitive to my needs and seemed to take a personal interest in my endeavors.
Phil was great to work with and extremely helpful throughout the entire mortgage process. He is knowledgeable about the industry, responsive and easy to work with. The entire process was seamless because of him and his team. Highly recommended to anyone looking for a mortgage.
Jayvin Matti showed great follow up and helped my husband and I to navigate through the refinance process. It was a great process and was done efficiently by Jayvin.
Steve Sanchez handled our transaction very professionally. He and his team know their business and led us well through the process. On the few occasions that we wanted things to be modified, they quickly did what we asked. We would definitely use them again.
This is by far the worst company for servicing your loan. The delusions of adequacy that are associated with this company are overwhelming. If you have an account with them get it transferred as soon as possible. This business is closely …
I have both used and referred Laura Pugh personally and now professionally as a Real Estate Professional for many years. Her knowledge, expertise and ability to resolve every issue she has been faced with are just a few of the reasons I …
Towne Mortgage Co took a chance on me many years ago and gave me a loan when they really didn’t have to (and no one else would). 8 years later, I have just refinanced my mortgage and home equity loan into one loan, with Towne. The process …
I have purchased nearly 10 homes in my lifetime due to career moves and investment property. My experience with Towne Mortgage and in particular the Loan Office, Sean Cragg, has been nothing short of exceptional. The process was exactly as …
Laura Pugh helped my wife and I get our mortgage and it was a very long road to get there. After 3 years of trying to buy different homes we ran into all sorts of road blocks and she never wavered. She was extremely professional and …
The customer service is absolutely awful. Prior to the update the website looked like it was out of 1950 and functioned worse, but it’s still very poor by industry standards. My loan was purchased by Towne, or I would NEVER have dealt with …
It’s easy to speak nicely of Mrs. Colleen Murphy because she made the refinancing process easy for me. What I appreciated the most is how she was available every step of the way answering my questions, easing my uncertainties and just …
Great place to work and a better Lender than most in the country. I’ve seen Towne mortgage save customers thousands of dollars, daily! Towne actually educate their customers and they DONT SELL YOUR LOANS TO BANKS (AmeriCU affiliation: …
Lance and Allison were consistent and thorough with communication and details throughout the mortgage process. Every question was answered quickly, efficiently and kindly so that I was well informed and educated as we proceeded. So thankful for both of them with this out of state mortgage.
I love dealing with Towne Mortgage. They are so knowledgeable and quick to process my purchases. I would recommend them to a first time home buyer to advanced investor. Can’t wait for my next deal with them.
These guys are top notch. Howard Heyman was especially on top of it, notifying us of any changes and help clear up matters that would otherwise delay the process further. Thank you, Towne Mortgage, for showing me a customer service that has made both Me and my Wife very happy.
after being with AmeriCU Mortgage company for 6yrs or so I decided to redo my mortgage to get rid of the PMI Insurance I had due to not have a lot to put down when I 1st got my house, ( it wasn’t bad I usually got it back at tax time ,but …
Charlie Werder did an outstanding job! He was a calm and helpful presence during my first home purchase. I never had any doubt he would get the job done. Highly recommended!
It was a great experience working with the AmeriCU for a new home. The team is very professional, flexible, supportive and available all the time. My sincere Thanks to Laurimar and Team who worked with us to make it happen. …
I work as a processor / Admin for a broker . I have used Towne Mortgage for over 15 years because they have the most incredible underwriting team and the most wonderful Rep, Ray Lafave. They do care and they don’t stop trying and as a …
They deserve negative stars and I normally never leave comments/reviews.
This has been the most horrendous company to deal with. They are worse than …
Linda Becks is outstanding in every way. I had a complicated, drawn out situation. She stuck with me through it all – I am sure most places would not have. She was supportive and resourceful but never one bit pushy. I am deeply grateful for all she did for me to get my house refinanced. I highly recommend her!
I financed my home through Towne Mortgage and overall had a great experience. Mr Bitto educated me every step of the way on the entire mortgage process. He was patient and very responsive to my many questions. From my credit report to the closing process, Mr Bitto was great!
Awesome group of people to work with. Ray LaFave our Account Executive is very helpful and always responds promptly. We began our relationship with Towne Mortgage as a broker and are now a Mortgage Banker. I have experience with Towne …
I have done business with Towne for many years as a broker and now as a correspondent lender through their wholesale channel. Our AE is Ray Lafave. The service has been outstanding and my employees thrilled to use Towne for our customers. …
I’ve been a Mortgage Broker for 17yrs, and Towne’s Wholesale Department is by far one of the Best, if not THE Best I’ve ever worked with. From Submission through Funding I have the support I need (I rarely need it)! Account Reps, Managers …
The management of your property can be quite confusing, in my case it was the maximum satisfaction to have worked with Mr. Lance Paulsen.
Paulsen offered me a excellent service. …
My husband and I just refinanced our mortgage. We had an excellent experience and our loan officer (Colleen Murphy in Florida) was outstanding. She was very efficient, knowledgeable and guided us every step of the way. Highly recommended the company and loan officer.
Towne has really good rates and I have been so impressed with Jason Saperton as our rep and the entire UW, closing team.
This year has been so busy but they took really good care of my clients
Kathryn Miller
Towne’s employees are well trained and committed to a smooth mortgage process. Most of the loans Towne does for us close in less than 30 calendar days and I couldn’t be happier with Towne’s performance. Towne offers all the major programs …
Jayvin was extremely helpful in obtaining our mortgage. Always responsive, and provided stellar customer service. Would definitely recommend him.
If I could give zero stars I would. Not only is their customer service absolutely horrendous they have zero compassion for their customers. Point blank, I cannot refinance out of them quick enough. I recommend a lender like Quicken Loans …
Lance Paulsen was fantastic at handling our refinance. He made sure we understood our options and was very helpful. He made sure we got the lowest rate possible. I highly recommend him.
Efficiency, timely communication, patience and sound financial feedback were the hall mark in working with the Towne Mortgage rep; Laurie. My closing got delayed multiple times owed to the builders lack of oversight, the eventual closing …
Towne Mortgage was great with my family refinancing needs. Jordan Weisman’s knowledge was impeccable. She was patient and answered all my questions along with reassuring me that everything will be fine.
I had no knowledge about the business of buying a home, but I had lots of questions that were answered and I learned soo much from Towne Mortgage. Everything was explained to me, and not sugar coated at all. It made my home buying experience very comfortable and knowledgeable.
Great experience! We just closed on our home yesterday and had a seamless, smooth, almost *fun* experience with Towne Mortgage! Mark Benedict, Erin Otto, and the rest of the team made the process comfortable and easy for our first time buying a home. We couldn’t have done it without their support, encouragement, and patience!
Special thanks to Sean Craig and his team at Towne Mortgage Co! This was our first home purchase and they were very helpful in walking us through the process. They communicated with me on a daily basis and I never felt like just a number. Would highly recommend to anyone looking to purchase a home! Thanks again!!
Jonathan
Town Mortgage is the easiest Mortgage company to deal with. My wife and I have purchased a couple homes over 30 years and have dealt with some ” promise the world” companies. Not at Town Mortgage, they tell explain the process and are up …
Very professional, thorough and helpful. Every step of the process was explained and it was easy to track and follow. Doing my refinance with Jayvin Matti was a great experience.
We got a loan through Towne Mortgage in 2008. Never missed a payment and they were always nice and pleasant if and when we called regarding something or another. We sold our house in 2016 and when buying our new house in 2017 it was …
My experience with Chuck Wansedel and his team at Blue Water Home Loans have always been the best client experience. I’ve completed services with Chuck and his team for over 27 years. What makes them great is that they always let you know …
Work with Ricky Dickson and he was absolutely amazing. He worked with me for several months on my credit and debt to income so I could be approved. Walked me through EVERYTHING we needed to do. Was very down to earth and very responsive to …
Towne Mortgage company came through in the clutch for me and helped me to complete the purchase of my new home after quicken loans let me down. The Sr Mortgage Consultant I dealt with at Towne Mortgage was Howard Heyman and he was awesome …
Fastest refi that I have ever done and it was done during a pandemic! Jim and others worked quickly and efficiently. Everything was handled online or over the phone with the exception of the final signing. That was done at our house with …
I cannot say enough good things about how smoothly my mortgage process was. Steve was knowledgeable, prompt, and kept me informed of every stage my mortgage was in. …
It has been an absolute pleasure working with Lance Paulsen! He was and continues to be extremely helpful. He went above and beyond with helping me refinance 2 years ago and again recently with my 203K loan program. He is simply amazing …
The worst company ever. Everytime i call thry unable to help. I am not sure why the company put these customer representative to answer the calls when they cant even help. One time i called to find out if they do a calculation about my …
Cale Ritter is the best loan officer I’ve ever dealt with. He made the transaction so easy. He’s so very knowledgeable. We’ve purchased many homes, and this was By far the best and easiest. He worked with us so well. I’ll continue to use him in the future.
Towne Mortgage Company did an excellent job during my home buying process. We had some ups and downs as most home buying processes go, but they never made it my problem. They got my loan approved and closed on the house in under 3 weeks. This is an astonishing time frame especially with a VA loan. We are very happy with the outcome.
Started out with another “BIG” Company. they gave me the run around. Jayvin happened to call me and explained his services. Made the entire process seamless start to finish. I would not go through anyone else! Definitely would recommend Town Mortgage!
They made two mortgage account payments back to back days from our account. The process takes 7-10 business days for the money to come back to our account. The best the friendly customer service person could do was give us an email to send …
I want to give many thanks to Towne Mortgage for all of their perseverance, dedication, and hard work. Thanks to them, I am now a happy homeowner! They helped make one of my biggest dreams in life come true. And I had the fortunate …
Towne Mortgage was great about meeting my need and answering all of my questions. If Leonard didn’t know, he made sure to find out. He was also quick to get back with me and walked me through every step of the process multiple times. I also …
John and his team were very courteous and professional throughout my streamline refinance. They looked out for my every need and answered every question asked in a timely manner. His boundless efforts were above the call of duty. Could …
Joe Bloxsom from Towne Mortgage just helped me refinance my home. He
was so professional and accessible, he made the whole process seamless.
He answered all my questions right away and the closing took less than a month. I highly recommend him and his company.
We would like to take this opportunity to thank you and the team for the service rendered from our first contact in September 2019. And the patience with us as we waited on the seller’s mother’s estate settle. We appreciated the efforts to …
Towne Mortgage Company has a secret weapon, his name is Lance Paulsen. Lance and his crew did a refinance for me on my home. Under normal conditions dealing with anything under the mortgage category can be challenging and frustrating. …
We worked with Cale Ritter for our refinance after a negative experience on our construction loan elsewhere. He did a GREAT JOB! Kept us up to date, kept his word on everything from when we started to closing day, and was quick to answer all of my questions! Would highly recommend.
I have worked with Ray and Towne for 12 years. Honored and blessed to have met such a great business partner. They are a family and treat us and our customers like we are part of that family. In doing this for 27 years, I would highly …
We were glad we could refinance with Towne, where we also had our original home mortgage. Lance helped us lock into a lower rate and kept us informed throughout the loan process. We were even able to sign the legal documents in our home with a mobile notary.
My account executive is top-notch, always willing to answer any questions and if not readily available will go to get my question answered as quickly as possible. Never fails to find in underwriting answer when posed to her. Goes above and …
I have been working with Towne as a correspondent lender for 2 years now and I cannot say enough good things about them! Great communication from beginning to end and the processes they have in place make closing a loan simpler than any …
I refinanced my home with Towne Mortgage Company in October of 2017 and couldn’t have been more pleased with the entire process. I was contacted by my LO Philip within minutes of submitting my application. Phil was very easy to work with …
I had a very pleasant experience working with the Towne Mortgage team. They are very knowledgeable, friendly and honest people. I felt comfortable calling and asking questions. The team made me feel like my being comfortable and …
Towne Mortgage is a great company to work with. This was our third mortgage through the company. Lance and Allison were great to work with. They were knowledgeable and always accessible. Lance was our initial contact and he was amazing! He …
Lance was fantastic to work with and we can’t say enough great things about our experience. Communication was always quick and clear responses to our questions. We felt 100% confident from the beginning to the end of our refi. This is our …
I am very pleased with the service of Towne Mortgage and specifically Robert Preston and his assistant Allison. I was a current client of Towne Mortgage and happy with my mortgage. Robert pro-actively reviewed my current mortgage and …
I have been with Town mortgage for 2 1/2 years all fairly smooth but when I purchased the home between the title company and town mortgage the summer taxes were left out of the closing and I ended up owing $700 in late fees TL the city …
WE are HUGE fans of Yvonne and Towne Mortgage! She cares deeply about each loan. She is a constant resource to us. We think her team of UWs are GREAT. They are smart and very capable! Yvonne and her team know how to get things done …
Been my mortgage company for over 6 years. Great relationship. I pay my bill, they leave me alone 🙂
Communicated with us throughout the process so we were informed during the entire process. They worked hard to ensure things were done in a timely fashion. Excellent group.
Zero stars! I can’t imagine a worse customer service experience. After a total loss house fire on 4/15/22 I discovered that Towne Mortgage had put in place a Lender Placed policy at the exact same premium that I had through my insurance …
The best company .. A wonderful team .. Speed in achievement .. All thanks to this company that helps everyone to start their lives safely .. All thanks to Mr. John .. You are a wonderful leader .. You have put the most beautiful life in our hands with your experiences .. All thanks
A loan shark would have been a better option for a mortgage. Towne mortgage is out of date with modern times. Their several mistakes have cost me personally a lot of time, money, energy and hits to my credit score. I will be looking elsewhere for a mortgage company and I recommend that you do the same.