I dealt with an email to Charlene Vasquez today and was pleasantly surprised with the immediate and informative response to my questions. I really appreciated it.
They are no help they try to make u pay fees on every thing third party fees give me money back if they have more people use third party to pay the HOh fees
I am so tired of having to clean up the mess after maintenance crew leaves after an assignment. I don’t get paid to clean after them, including their discarded waste after a job!!!
PIENZA TUSCANY//RIP OFF HOA COMPANY//MAKES UP LATE CHARGES//5 AUTOPAYMENT ACCOUNTS WITH DIFFERENT ACCOUNT NUMBERS//I STILL GET LATE FEES AFTER SETTING UP AUTO PAYMENT?// THEY TRY TO RAISE HOA 20% EVERY YEAR
Both me and my wife unemployed , down with covid , emailed and called to delay home owners payment no reply , sent in payment three days late and was charged a late fee during this horrible time 3 days late , NICE
Murry Feldstein Property manager of tuscany was taking pictures aimed in my windows while I was home undressed… I will be talking with the owner and other residents in the community.
Our ability to have the rules enforced is very weak. Our manager is VERY slow to respond. Week later….Still no answer to a very simple question. Not a request that anything be done, just an answer is all I have asked. Pitiful.
I used to hate Talis Management LLC a lot , now that it is renamed to Towne Properties or whatever, just wanted to say I hate you too for not caring or responding. Keep up the good job !!!
Worst customer services, I have experienced; poor maintenance; and lack of privacy. Several employees needs to learn social skills, and boundaries to improve customer services.
I resided in four Towne Properties communities over the course of 12 years. Maintenance was superb at each location and the management in each top-notch.
I live in a Towne Property and could not be happier. My community has seasonal events, a great maintenance and management team, and are always easy to get in touch with.
I’ve had to call with questions and or problems about 2-3 times over the past Eight years and the people at Towne have always been helpful and pleasant.
Wish I could give this company zero stars. Not really sure what value they provide. They continuously raise prices. IMO, avoid a property managed by this company and find a new place.
Ive had only good experiences from Towne Properties, the maintenance workers especially are very nice and helpful peoples who always seem to know what’s up
Town Properties does not respond to voicemails or emails regarding my bill, yet they will have attorneys contact me and harass me. Very unprofessional and I would prefer to do business with a more ethical vendor.
This inept place “manages” the HOA for Victory View subdivision in Delhi where I lived for 10 years. They let most residents ignore rules regarding deck approval and outside structures, then selectively enforce them on others. Corrupt!
I’ve personally worked with many members of this staff including Sabrina and Shannon. I couldn’t think of any other management companies in the Cincinnati area that I’d recommend more than Towne Properties!
Their properties are generally ‘ok’ and the local management are nice people. However be careful about your payments to them; they’ll tell you you have until the 5th of the month to pay but if you pay around then they’ll charge you a late …
Working with Victoria Friend has been the best experience! Easy to talk to and always flexible with scheduling! Professional and prompt! Thanks Victoria!
Our community came to this company in the last year because of such a disappointing relationship with our previous management company. Unfortunately, at this point this management company is worse than the last!
.Town properties is the worse management that cpa ever had u can move in u will move right back out. As this place is no good to live as they aren’t going to get the trouble out of Columbus park apartment. As I had me to kick out my …
Lived in The Mcalpin which is managed by Town Properties for a few years and have nothing but a positive experience. Shannon the property manager is very attentive to your needs
Awful. For an organization supposedly so revered, living in a Towne community is just terrible. If there’s a problem, their go to move is to ignore it or blame someone else. Problem gets so bad they can’t ignore it anymore? They will side …
I have been professionally involved with several members of the Towne Team from Shannon, Victoria, Sabrina, Craig, Mallory and others. Fortunate to have their relationship.
The condo that I rent has flooded twice in my unit. Another time directly outside of my unit. Repairs for all of the damage and maintenance for these events have been minimal or if any at all. They should not run a property management company if they can’t manage properties. The risk outweighs the reward.
Worked and grew u with these people. U get what u pay for nothing less. I lived in Mt. Adams and the FL like Four Bridges. Learned a ton too grounds up! Great places to Work Shop and Play bottom line.
TRASH COMPANY. ABSOLUTELY DO NOT RENT FROM THIS PLACE. They will charge you upwards of $1000 for a spotless apartment upon moving out just so they can take care of the upgrades needed to maintain the building. Not easy to work with in any regard. Especially at the 8th street location in Downtown Cincinnati.
I love being part of such an amazing team! The Central Cincinnati District office truly feels more like a family than coworkers. I have never felt more valued and appreciated as an employee than I do here.
Live in lexington at the creeks, and its been a horrible experience so far. The property manager is good but theres nothing she can do when corporate will not spend money to update units. The AC has not worked properly all summer, the …
Have called multiple times w serious complaints and am told I will get a call back but it never comes. A few weeks ago my landlord entered my apartment unannounced while I was getting out of the shower. When I confronted her she did not …
Hands down the worst customer service of any company I’ve dealt with in recent memory. I’ve had two interactions with their employees in regards to my neighborhood; once on the phone, and once in person, and both had the same …
Slow service and poor customer service. When the garage door broke it took them multiple weeks to repair. While broken, the door was left open for all of downtown residents to enter our garage. This resulted in our hallway door being broken …
The company is very good and incentives and making a work environment worth working for. Been working for the company for 2 years and have had an amazing experience. The manager i work with listens to staff and takes our issues very seriously and is willing to help.
The customer service with this company is unbearable. Since last Thursday I’ve left around 6 voicemails for different people just trying to get an answer on why my HOA has still not come out of the bank account (auto pay). Nobody will call …
Incredible customer service!!! Emily Lutz has been fantastic! As a new condo owner, with many questions, she has been very quick and kind to respond with all the answers. Thank you Emily!!
My in-laws basement in their land-o-minimum (managed by Towne Properties) flooded over 7 months ago. Their carpet had to be ripped up and the drywall taken down as a result of the several inches of water that accumulated in the basement …
I live in a condo at Hopper Hill Condominiums and our ceiling has been leaking since 02/23/2018. We have contacted Towne Properties several times and they have sent roofers out now on 4 separate occasions. The leak hasn’t stopped. It’s now …
I moved up here recently, and everything has gone smoothly, especially during these difficult times through the covid-19. The leasing manager was ready at the door during my arrival, and gave me a comprehensive tour. I settled into a nice, clean apartment at Gramercy on Garfield with a great view. Great experience so far!
TJ the is tech for our community. He’s always very responsive, personable, and has a broad range of job skills. He’s been assigned to our property for a while now and treats it like he lives there.
T.J. is just an awesome caretaker/service technician who looks out for the properties at Chestnut Station. He is friendly, skilled and attentive. Our community, I feel, is very fortunate to have T.J. around. Kudos.
Shannon Chapman, Senior Association Manager, is great at finding solutions at a fair price. As a board member, I really appreciate her insight on condo management.
This has to be one of the absolute worst property management companies that I have ever had manage my apartment complex. They have recently transferred management over to a different company and had the audacity to withdraw double rent. …
I enjoy working for TowneProperties.I was hired at the beginning of the pandemic. Towne Provided all the necessary sanitation supplies we needed in short order. A company that Recognize you, also have opportunities for advancement.
Very poor customer service when dealing with Sharon H. in regards to our HOA. Not only did it take an exacerbated amount of time to get a response but she was not friendly at all. Would not recommend them for this type of management services due to our recent interactions.
I pay may HOA at Towne Properties. They don’t send me a bill so they charge me late fees. This has happened several times. I have always paid my bill when I do receive it. My first bill came in 2014 so I have a good record of paying more …
I have always found the management and staff to be professional and responsive to questions and concerns of residents and board members.
For example, TJ, in the maintenance department, goes right to the problem that …
We have been using Sabrina at Towne for about two years now. We find her very responsive to request and is very easy to work with. Understands your needs and quickly gets it resolved.
Have dealt with two different offices. One never responded after several tries on my part and the other office runs our HOA. They almost never manage the processes they are responsible for smoothly in our development.
I love everything about Towne Properties. Their managers Shannon, Gary and Sabrina are super professional and very helpful. My calls get returned same day and gets us quick answers to our questions.
Towne’s Central Cincinnati District Office consists of top notch professionals at every level, from Custodial and Maintenance Technicians to CSA’s and Association/Building Managers. It’s an honor to be part of such a hard working team, that care about their clients and each other.
Our property manager, Sam Dalessandro, has ignored our front yard issues for months. No evidence of working for us. When asked it’s always passed over or gives glib answers with a sneer. Then proceeds to tell us how he trains others at Towne Properties “University.” Seriously? Look for better!
We lived in the Nest in Mt.Adams owned by Towne Properties for 4 years in two separate units and we had no complaints. The staff went above and beyond for us. We were sad to say goodbye to the Nest and only did because of a relocation for …
As a small contractor I have found Towne and especially my manager Victoria Friend very fair and professional. I feel we work as a team to satisfy the clients needs. It has been a very good experience.
Charlene Vasquez got back to me right away to let me know that she looked into my concern that I had. Her prompt attention was really appreciated. I thank her for that.
Without a doubt one of the worst companies I’ve ever dealt with. Don’t do what they’re supposed to do. Constantly miss appointments. I can’t tell you how many times they were supposed to come and just no showed. No call. Nothing. I had to …
We have the best residents in the City! A big thank you to all of our Board members and Committee members for doing a great job making the building a really great place to call home. The management team here is truly happy to be a part of this great condo association!
Towne Properties is a great place to work! The Central Cincinnati District Office is full of kind and knowledgeable people. I am grateful to work in such a positive environment!
Vicki Friend does a fantastic job of addressing our requests in a timely manner. Her attention to detail, follow through, professional demeanor and wealth of knowledge is an invaluable asset to our HOA. Her stewardship positively impacts …
As a vendor, be careful! I think they have money missing and drag their feet on paying you. I’ve submitted bills months ago, and they reach out after my insurance expires (3 months after I complete my job) and suddenly (now that I’m no …
I received a letter from Towne Properties about cleaning out our flower beds and threatening me with further action if not corrected within ten days. Emailed Noah Puckett of Towne for further clarification and he has yet to respond. During …
TJ has done an excellent job working with residents of Chestnut Station ll. He is a very hard worker and gets the job done in a timely manner. I have received numerous positive comments from residents regarding TJ work and positive attitude. A great part of our team.
Our company partners with this office on several projects each year. We have nothing but positive feedback to share in regards to our experiences with Vicki Friend and the rest of the team on-site. We look forward to continuing to serve them moving forward.
Our property (The American Building) uses Towne Properties to manage our Condo Association. The Towne team, and Shannon Chapman in particular, have always been very attentive to our needs and help insure that we do everything professionally and responsibly to represent our homeowners.
Towne Properties is the management company we hired for our small condo building in OTR. They have been extremely helpful with any issues in our historic building. Vicki, our point of contact, is always professional and quick to respond to any requests.
Pendleton Lofts have been very pleased with Towne Properties. We asked them to help us after many disappointments with our previous Mgt. Company. Sabrina Calkins has been very communicative and responsive to any request. We are fortunate …
Towne Properties and specifically Sabrina Calkins are unprofessional and act like a bunch of bullies. They are only concerned about themselves and their fees not not willing to engage with owners to find reasonable solutions to problems. …
I lived for 3 years in The Cooper in Walnut Hills — built in 1928 as an apartment building, converted to condos in 2007. Our team of 3 is a well oiled machine at Towne Properties. Sabrina Caulkins is a responsive, professional, cheerful …
I been with Town Properties for 7 years now, the managers are super professional, always ready to help; I really like the sense of team when working together, Sabrina, Vicky and Shannon are always ready to help.
I’ve been working with Shannon Chapman and Towne Properties for several years at Trinity Flats. Shannon has been extremely easy to work with! She’s always quick to respond and very professional!
The Central Cincinnati District Office is a great place to work. I work side by side with a friendly, knowledgeable crew that treats one another like family. Our office works hard to accommodate our residents’ needs. I feel fortunate to work with such a passionate, caring group.
Towne Properties has been Gloucester Sq’s property manager for 5 years. Our assigned manager, Shannon Chapman, has expertly served the HOA Board and has become a trusted advisor. As a board member for the past 5 years I can personally attest to the quality and skills she and Towne property bring to us.
Towne Properties has served as our COA management company for over 10 years now and they’ve been great for bringing some sanity and stability to our small association. Despite our very old building’s sometimes-difficult issues, their staff is friendly and responsive, and their leadership is accessible.
I have worked closely with Towne Properties in a personal and professional capacity for years. Specifically, I have worked closely with Victoria Friend in recent years. In my experience, both Towne and Victoria are highly competent, …
I have lived in a Towne-managed property for about 2 years, and they do a very good job with the management of our condo complex. Our representative, Shannon, is extremely client-focused and does a very professional job of organizing Homeowners Association meetings and communications.
From day one, the RVP, Jud Oscherwitz, and my co-workers, sounds funny even saying “co-workers” because over the course of only a few short months they became “my friends”, have all been there – above and beyond – in every aspect of the …
I’m on the board of a condo in WH. Towne has been our property manager since I moved in, and I’m pleased with the working relationship. Shannon Chapman and Sabrina Calkins have been our representatives, and both have provided excellent …
We have been working with Towne Properties as a vendor for 8+ years. We’ve found them to be committed to their motto of providing great places to live, work and play. They do an excellent job maintaining their properties and taking care of …
The Central Cincinnati District Office is a warm and inviting place to work! I have never felt more at home and amongst genuine people than I do here. My fellow co-workers make coming to work enjoyable and their passion for work is …
Everyone at Shillito made our move from the suburbs to downtown incredibly easy. The staff has responded to all our questions and needs quickly and efficiently. The building is beautiful and clean and has everything – storage, workout and rec area, laundry lockers, and package pickup lockers. It is a great place to live!!
Riverside Terrace Condominium Association has employed the services of Towne Properties as our association manager for the past three, going on four, years. When searching for a new association manager in 2017, we contacted three or four …
Shannon Chapman goes above and beyond to get the job done. I have lived at The Cloisters for many years and she is the best property manager we have had. Also, would like to mention Mark McCord, Technician, who is multi talented and I have …
Yea. They are pretty cool boys and girls…They observe, they plan, the ‘keep up’ with everything – and most important to me, they are consistent! Consistent in defining the word ‘service’. So easy to say: ‘We provide great service” …
Over the years I have dealt with several property management companies and Towne Properties is in a league of their own. The professionalism and attention to detail displayed by Shannon Chapman and others within the Central Cincinnati …
As a new hire with Towne Properties, I have to say that the experience was seamless, energetic, and professional. I want to thank Shannon Chapman for being there with me every step of the way!!! Also, a shout out to Yolanda, Carrie, …
Towne Properties was a great property manager for our HOA and condo. The team at Towne, including Shannon Chapman, were always professional and very responsive. 5 Stars!
We have had a working relationship with Towne Properties for many years. Their Maintenance, Building Mangers, and Office Staff have been professional and very pleasant to do business with. We would encourage anyone to use and do business with the Towne Properties Group!
I lived in a Towne community as a renter for more than a decade and now I live in a condo association managed by Towne, specifically Vickie & Cami. Nearly all of my adult life out of college I have lived in a great place by towne property. …
What a nightmare trying to deal with the Towne Properties property management team. They have been non-responsive and outright dishonest in their dealings with us. We bought a Towne Properties condominium and definitely regret the …
Towne manages our property which has 11 units. Sabrina, our manager, is responsive to messages, on top of things and honest about issues, even if it isn’t necessarily what owners want to hear. She is quick to explain things and give honest answers and is responsible in that she is forward thinking about our finances and needs.
My experience at Towne Properties has been very positive. From the top down Towne has provided me with opportunities to grow and learn and to feel that I am part of the team. Towne provides training and resources that help make me …
Towne Properties is our property manager for a two building condo association. They are professional and a substantial improvement over previous management companies. Shannon, our property manager, is fantastic. She has been working with us for four years and knows the issues of our buildings well. Highly recommend Towne.
My husband and I had another association govern our property at the Belmain before Towne Properties. We were blown away by the outstanding customer service, competency, and attentiveness of our Towne Properties manager, Sabrina. She’s very …
I have had the pleasure of providing services for Towne Properties. Throughout the years I have worked with Vicki, Sabrina, Mallory, Jay, Mark, Cami, Sheryl, Kathleen and many more of this great team. I cannot say enough about their …
I’ve worked for Towne Properties for years, in the Central Cincinnati District Office, and as they say, it’s a great place to work! This team is committed to providing high level service to our clients. I enjoy working with the people that are more like family than co-workers.
Over the years we have found Towne Properties to be very professional and responsive to our needs. We have a very complex property to maintain and their deep bench of contractors and vendors has been a key to keeping our homes in top …
MURRAY FELDSTEIN is an incompetent, pathetic individual. He is extremely rude and unprofessional. Nothing is done in a timely manner unless it benefits him/Towne Properties. Look up BBB reviews before doing business with these low life …
We have lived at Riverside Plaza now for 17 years now. We love the building and it’s location. Towne Properties have been very good at the management. Any issues I have never had a problem contacting Shannon or our maintenance specialist Don. Keep up the good work.
My company has been doing a lot of work for different property managements in the area for many years. We met with Judy Suddendorf who is the property manager at 2121 Alpine Place a few years back when she took over. She is one the best, if …
I have absolutely loved living in Mt. Adams and renting through Towne Properties. The property manager was extremely accommodating and communicative. Any time I had a maintenance issue, they would respond the next day or even day-of; they …
I was thrilled to join the Towne Properties team as a part time associate in 2020. The reputation of the company has not disappointed! I feel valued, appreciated, and respected. I’m especially grateful for my chain of command – my boss and …
Towne Properties is hands down the easiest company I have ever had the pleasure to work with. I have worked with them on multiple platforms and have never had an issue. All the property managers (Erick Grossl and Shannon Chapman mainly) I …
I am both an employee at Towne, and a renter. Towne Properties is a family and truly cares about its employees. This starts at the very top! I feel supported and feel I am given the tools and training to do my job well. As a renter, I …
I have worked with Towne both personally with several properties as well as professionally providing services for them at their properties. I couldn’t be happier with them and their staff on both fronts. I have had the pleasure of working …
We have successfully worked with Shannon Chapman and the team at Towne as a contractor for several years. They are consistently professional and fair in their dealings with both us and the associations and communities they represent. We are looking forward to continuing to work together in the future!
The Towne Properties associates are very responsive, helpful, understanding and patient to me, a new home owner in the Riverside Community in Raleigh. They all guided me to all the aspects of being a homeowner within an HOA comm. Thank you, Towne Properties!
I live in a condo community that is managed by Towne. As a property management company I have found that Towne is without peer in the Greater Cincinnati area for breadth and depth of staff, as well as with their relationships with local …
I have lived in my apartment for around 5 years and am finally moving. For one, they refuse to upgrade the apartment, electing to wait for me to move. The ceiling is bowing, the floor is bowing, the water pipes in the bathroom leaked and …
I have lived in a townhome community managed by Towne Properties for over 5 years and have always had good experiences with maintenance requests. Small items are always completed promptly and large repairs are discussed with the Board and …
I have had several interactions with the Towne Property management team over the last 12 months to assist their clients with needs that my company provides. They are thoughtful and responsive as a partner to reach value driven solutions …
It seems the rules on property maintenance change at the convenience of HOA and no one can provide new guidelines and I have asked several times. The new policy seems to be that if I don’t like the neighbors weeds or overgrown privacy hedges, I’m advised by Towne Properties to pick/trim them myself.
My experience at the property I lived at was great – Towne Properties took over the property mid-lease and we had no issues. However, I have tried to call the past residents line to pay a damage charge (only way to pay is over the phone to …
I have worked with Towne Properties as a contractor for the past 5 years. They are excellent in regards to addressing the residents needs and expediting the repair process to the units and condos. The management group takes the time to …
Great company – they are leaders in property management in Cincinnati and surrounding areas.
Their home office is exquisite – beautiful rehab of an historic monastery (hence …
I love the Mt. Adams area and Towne Properties makes it even better. Anytime I have a maintenance request or any other issues, I know it will be taken care. Shannon Chapman, who manages my property, is simply wonderful. She’s always kind and courteous. Overall it’s been a great experience and I don’t plan to move anytime soon 😎 …
Michele Gavalier | Community Service Administrator for Towne Properties in Raleigh, NC answered my questions quickly and efficiently. As a new homeowner, I truly appreciate that.
If you want me to make payment for damage after I leave your apt, please call me. Even though you tell me there damage in carpet but I am 100% there was nothing. Actually there was not carpet in living room but anyway. I tired to call you …
Michele Gavalier is excellent at her duties and does exceptionally well for the home owners and the Executive Committee!
I appreciate all she does for us. Bob Kingsbery
I spoke with Charlene Vazquez this morning about an issue I had. She was kind and helpful and very professional. The information she sent was timely, just as she promised. Thank you, Charlene!
The team I work with Charlene and Lauren are awesome! They respond to the numerous emails I send them regarding our neighborhood and are always on top of things. I appreciate working with them!
Charlene was very friendly and also helpful. She understood our situation and explained to us everything that we needed to do. Also e-mailed information to us to have on file. Appreciate her help
Keith and Liz A
If you are considering using Towne to manage your Association, I strongly advise you against it. An HOA needs to be an advocate, and Towne will not be in terms of safety or the financial good of the owners. As an former company executive …
We are a community of close to 80 owners in a building well over 100 years old. The job of a management company is often to protect the owners from themselves. Our experience with Towne Properties has been a good one, with an especially …
(Translated by Google) Thank you for your attention Miss Charlene Vasquez, it was a great help to me. …
I dealt with an email to Charlene Vasquez today and was pleasantly surprised with the immediate and informative response to my questions. I really appreciated it.
They are no help they try to make u pay fees on every thing third party fees give me money back if they have more people use third party to pay the HOh fees
Trash company
Not satisfied
Love Towne!!!
Fantastic staff!
Extremely slow service ridiculously slow
Tops
They suck! Worst customer service EVER!!!!
It’s clean
Management is questionable
Always professional and responds in a timely manner
Very helpful!!! Great communication!!
Unresponsive and very poor customer service. I would not recommend this company.
Avoid these unscrupulous slumlords. They will lie, cheat and steal. They get away with it because they have money. Run from these people.
Sabrina is an amazing property manager!!
I can’t imagine a worse property management company.
I really did love my job there but it really sucks to work through these people
Michele Gavalier is always very responsive and helpful.
Hard to reach and when you do you get transferred multiple times and end up without the info needed to begin with.
I find them to be very responsive, very knowledgeable
and very helpful with needed direction with difficulty situations.
Hyde Park Place. Terrible and inept management with absolutely outrageous HOA fees that do not cover anything.
They do a decent job of maintaining the developments but they are a pain in the neck to get in touch with
Quick and fast service.
The staff are very helpful, and polite. The emergency staff for heat is quick to respond.
Charlie very rude and condescending. I didn’t appreciate the lack of professionalism and behavior.
I love working for Towne! By far the best company I’ve ever worked for!
Great company to work with, Sabrina is very responsive, professional and knowledgeable.
I am so tired of having to clean up the mess after maintenance crew leaves after an assignment. I don’t get paid to clean after them, including their discarded waste after a job!!!
Towne is a great management company. Responds quickly with resolutions if there are any issues.
PIENZA TUSCANY//RIP OFF HOA COMPANY//MAKES UP LATE CHARGES//5 AUTOPAYMENT ACCOUNTS WITH DIFFERENT ACCOUNT NUMBERS//I STILL GET LATE FEES AFTER SETTING UP AUTO PAYMENT?// THEY TRY TO RAISE HOA 20% EVERY YEAR
Both me and my wife unemployed , down with covid , emailed and called to delay home owners payment no reply , sent in payment three days late and was charged a late fee during this horrible time 3 days late , NICE
Great customer service and highly efficient. Vicki has always responded the same day with answers and action to address any issues.
Town Properties are the best. Always there when you need them. Great company!
Murry Feldstein Property manager of tuscany was taking pictures aimed in my windows while I was home undressed… I will be talking with the owner and other residents in the community.
Our ability to have the rules enforced is very weak. Our manager is VERY slow to respond. Week later….Still no answer to a very simple question. Not a request that anything be done, just an answer is all I have asked. Pitiful.
My question were answered promptly the first time
W appreciated Michele Gavalier at Riverside / Towne Properties timely response to our request. Thank you.
I used to hate Talis Management LLC a lot , now that it is renamed to Towne Properties or whatever, just wanted to say I hate you too for not caring or responding. Keep up the good job !!!
Always a positive experience with Vicki and Cami at Towne Properties. Very responsive and professional but most importantly they see things through!
Worst customer services, I have experienced; poor maintenance; and lack of privacy. Several employees needs to learn social skills, and boundaries to improve customer services.
I resided in four Towne Properties communities over the course of 12 years. Maintenance was superb at each location and the management in each top-notch.
Charlene Vasquez handled my request promptly and was gracious doing it. Fred Watke
I live in a Towne Property and could not be happier. My community has seasonal events, a great maintenance and management team, and are always easy to get in touch with.
Quick response to my email. Question answered.
I’ve had to call with questions and or problems about 2-3 times over the past Eight years and the people at Towne have always been helpful and pleasant.
Charlene Vasquez responded quickly to my communication with her. Great job!
The office team, especially Shannon is easy to work with – responds quickly to requests and very professional.
Wish I could give this company zero stars. Not really sure what value they provide. They continuously raise prices. IMO, avoid a property managed by this company and find a new place.
Ive had only good experiences from Towne Properties, the maintenance workers especially are very nice and helpful peoples who always seem to know what’s up
Charlene Vasquez was extraordinarily helpful. Much appreciated!
I have worked with the folks at Towne Property for a few years now and they are all very professional and great people to work with. Top notch!!
Town Properties does not respond to voicemails or emails regarding my bill, yet they will have attorneys contact me and harass me. Very unprofessional and I would prefer to do business with a more ethical vendor.
Have worked with them for many years. They’ve always been friendly and professional. I do most of my work with Theresa Hallet.
1. The “show apartment” looks not even remotely updated as the actual apartments.
2. App fee is ridiculous. …
This inept place “manages” the HOA for Victory View subdivision in Delhi where I lived for 10 years. They let most residents ignore rules regarding deck approval and outside structures, then selectively enforce them on others. Corrupt!
Michele and Bonnie ALWAYS get to the bottom of ALL the needs of our community and it’s residents in a very quick and professional manner!
I’m in Bradley Terrace.
Charlene Vasquez was quick to respond to my concern.
I’ve personally worked with many members of this staff including Sabrina and Shannon. I couldn’t think of any other management companies in the Cincinnati area that I’d recommend more than Towne Properties!
Their properties are generally ‘ok’ and the local management are nice people. However be careful about your payments to them; they’ll tell you you have until the 5th of the month to pay but if you pay around then they’ll charge you a late …
Flooding they don’t tell you to get flood insurance like they are supposed to. As for the other things there are too many to list. Good luck.
Working with Victoria Friend has been the best experience! Easy to talk to and always flexible with scheduling! Professional and prompt! Thanks Victoria!
Our community came to this company in the last year because of such a disappointing relationship with our previous management company. Unfortunately, at this point this management company is worse than the last!
.Town properties is the worse management that cpa ever had u can move in u will move right back out. As this place is no good to live as they aren’t going to get the trouble out of Columbus park apartment. As I had me to kick out my …
Lived in The Mcalpin which is managed by Town Properties for a few years and have nothing but a positive experience. Shannon the property manager is very attentive to your needs
Awful. For an organization supposedly so revered, living in a Towne community is just terrible. If there’s a problem, their go to move is to ignore it or blame someone else. Problem gets so bad they can’t ignore it anymore? They will side …
I have been professionally involved with several members of the Towne Team from Shannon, Victoria, Sabrina, Craig, Mallory and others. Fortunate to have their relationship.
The condo that I rent has flooded twice in my unit. Another time directly outside of my unit. Repairs for all of the damage and maintenance for these events have been minimal or if any at all. They should not run a property management company if they can’t manage properties. The risk outweighs the reward.
Worked and grew u with these people. U get what u pay for nothing less. I lived in Mt. Adams and the FL like Four Bridges. Learned a ton too grounds up! Great places to Work Shop and Play bottom line.
Towne has been an asset to the management of our properties. Shannon is amazing and addresses issues in a timely and appropriate manner.
Victoria does an outstanding job in managing our condo complex. She is professional, responsive and always a pleasure to deal with.
TRASH COMPANY. ABSOLUTELY DO NOT RENT FROM THIS PLACE. They will charge you upwards of $1000 for a spotless apartment upon moving out just so they can take care of the upgrades needed to maintain the building. Not easy to work with in any regard. Especially at the 8th street location in Downtown Cincinnati.
I love being part of such an amazing team! The Central Cincinnati District office truly feels more like a family than coworkers. I have never felt more valued and appreciated as an employee than I do here.
Live in lexington at the creeks, and its been a horrible experience so far. The property manager is good but theres nothing she can do when corporate will not spend money to update units. The AC has not worked properly all summer, the …
Towne responds promptly to my requests; they strive to keep are condo community maintained and looking great. Shannon and Mackenzie are so helpful!
Have called multiple times w serious complaints and am told I will get a call back but it never comes. A few weeks ago my landlord entered my apartment unannounced while I was getting out of the shower. When I confronted her she did not …
Hands down the worst customer service of any company I’ve dealt with in recent memory. I’ve had two interactions with their employees in regards to my neighborhood; once on the phone, and once in person, and both had the same …
Lack of professionalism and work ethics at its finest. Did not probe before hanging up twice. …
Slow service and poor customer service. When the garage door broke it took them multiple weeks to repair. While broken, the door was left open for all of downtown residents to enter our garage. This resulted in our hallway door being broken …
The company is very good and incentives and making a work environment worth working for. Been working for the company for 2 years and have had an amazing experience. The manager i work with listens to staff and takes our issues very seriously and is willing to help.
The customer service with this company is unbearable. Since last Thursday I’ve left around 6 voicemails for different people just trying to get an answer on why my HOA has still not come out of the bank account (auto pay). Nobody will call …
Incredible customer service!!! Emily Lutz has been fantastic! As a new condo owner, with many questions, she has been very quick and kind to respond with all the answers. Thank you Emily!!
My in-laws basement in their land-o-minimum (managed by Towne Properties) flooded over 7 months ago. Their carpet had to be ripped up and the drywall taken down as a result of the several inches of water that accumulated in the basement …
I live in a condo at Hopper Hill Condominiums and our ceiling has been leaking since 02/23/2018. We have contacted Towne Properties several times and they have sent roofers out now on 4 separate occasions. The leak hasn’t stopped. It’s now …
One of the worst property management companies I’ve ever had the displeasure of working with. …
Towne Properties is a great company to work with. Their whole portfolio is A+ Specifically love working with Shannon Chapman 🙂
I moved up here recently, and everything has gone smoothly, especially during these difficult times through the covid-19. The leasing manager was ready at the door during my arrival, and gave me a comprehensive tour. I settled into a nice, clean apartment at Gramercy on Garfield with a great view. Great experience so far!
TJ the is tech for our community. He’s always very responsive, personable, and has a broad range of job skills. He’s been assigned to our property for a while now and treats it like he lives there.
T.J. is just an awesome caretaker/service technician who looks out for the properties at Chestnut Station. He is friendly, skilled and attentive. Our community, I feel, is very fortunate to have T.J. around. Kudos.
Shannon Chapman, Senior Association Manager, is great at finding solutions at a fair price. As a board member, I really appreciate her insight on condo management.
This has to be one of the absolute worst property management companies that I have ever had manage my apartment complex. They have recently transferred management over to a different company and had the audacity to withdraw double rent. …
I enjoy working for TowneProperties.I was hired at the beginning of the pandemic. Towne Provided all the necessary sanitation supplies we needed in short order. A company that Recognize you, also have opportunities for advancement.
Very poor customer service when dealing with Sharon H. in regards to our HOA. Not only did it take an exacerbated amount of time to get a response but she was not friendly at all. Would not recommend them for this type of management services due to our recent interactions.
I pay may HOA at Towne Properties. They don’t send me a bill so they charge me late fees. This has happened several times. I have always paid my bill when I do receive it. My first bill came in 2014 so I have a good record of paying more …
I have always found the management and staff to be professional and responsive to questions and concerns of residents and board members.
For example, TJ, in the maintenance department, goes right to the problem that …
We have been using Sabrina at Towne for about two years now. We find her very responsive to request and is very easy to work with. Understands your needs and quickly gets it resolved.
Have dealt with two different offices. One never responded after several tries on my part and the other office runs our HOA. They almost never manage the processes they are responsible for smoothly in our development.
I love everything about Towne Properties. Their managers Shannon, Gary and Sabrina are super professional and very helpful. My calls get returned same day and gets us quick answers to our questions.
Charlene Vasquez did a wonderful job helping me, she got back to me in a timely manner, and answered all my questions efficiently.
Towne’s Central Cincinnati District Office consists of top notch professionals at every level, from Custodial and Maintenance Technicians to CSA’s and Association/Building Managers. It’s an honor to be part of such a hard working team, that care about their clients and each other.
Our property manager, Sam Dalessandro, has ignored our front yard issues for months. No evidence of working for us. When asked it’s always passed over or gives glib answers with a sneer. Then proceeds to tell us how he trains others at Towne Properties “University.” Seriously? Look for better!
We lived in the Nest in Mt.Adams owned by Towne Properties for 4 years in two separate units and we had no complaints. The staff went above and beyond for us. We were sad to say goodbye to the Nest and only did because of a relocation for …
As a small contractor I have found Towne and especially my manager Victoria Friend very fair and professional. I feel we work as a team to satisfy the clients needs. It has been a very good experience.
Charlene Vasquez got back to me right away to let me know that she looked into my concern that I had. Her prompt attention was really appreciated. I thank her for that.
Without a doubt one of the worst companies I’ve ever dealt with. Don’t do what they’re supposed to do. Constantly miss appointments. I can’t tell you how many times they were supposed to come and just no showed. No call. Nothing. I had to …
We have the best residents in the City! A big thank you to all of our Board members and Committee members for doing a great job making the building a really great place to call home. The management team here is truly happy to be a part of this great condo association!
Towne Properties is a great place to work! The Central Cincinnati District Office is full of kind and knowledgeable people. I am grateful to work in such a positive environment!
Vicki Friend does a fantastic job of addressing our requests in a timely manner. Her attention to detail, follow through, professional demeanor and wealth of knowledge is an invaluable asset to our HOA. Her stewardship positively impacts …
As a vendor, be careful! I think they have money missing and drag their feet on paying you. I’ve submitted bills months ago, and they reach out after my insurance expires (3 months after I complete my job) and suddenly (now that I’m no …
I received a letter from Towne Properties about cleaning out our flower beds and threatening me with further action if not corrected within ten days. Emailed Noah Puckett of Towne for further clarification and he has yet to respond. During …
TJ has done an excellent job working with residents of Chestnut Station ll. He is a very hard worker and gets the job done in a timely manner. I have received numerous positive comments from residents regarding TJ work and positive attitude. A great part of our team.
Our company partners with this office on several projects each year. We have nothing but positive feedback to share in regards to our experiences with Vicki Friend and the rest of the team on-site. We look forward to continuing to serve them moving forward.
Our property (The American Building) uses Towne Properties to manage our Condo Association. The Towne team, and Shannon Chapman in particular, have always been very attentive to our needs and help insure that we do everything professionally and responsibly to represent our homeowners.
Towne Properties is the management company we hired for our small condo building in OTR. They have been extremely helpful with any issues in our historic building. Vicki, our point of contact, is always professional and quick to respond to any requests.
The accounting department takes much too long to transfer money from one account to another regarding HOA fees.
Pendleton Lofts have been very pleased with Towne Properties. We asked them to help us after many disappointments with our previous Mgt. Company. Sabrina Calkins has been very communicative and responsive to any request. We are fortunate …
Towne Properties and specifically Sabrina Calkins are unprofessional and act like a bunch of bullies. They are only concerned about themselves and their fees not not willing to engage with owners to find reasonable solutions to problems. …
I lived for 3 years in The Cooper in Walnut Hills — built in 1928 as an apartment building, converted to condos in 2007. Our team of 3 is a well oiled machine at Towne Properties. Sabrina Caulkins is a responsive, professional, cheerful …
I been with Town Properties for 7 years now, the managers are super professional, always ready to help; I really like the sense of team when working together, Sabrina, Vicky and Shannon are always ready to help.
I’ve been working with Shannon Chapman and Towne Properties for several years at Trinity Flats. Shannon has been extremely easy to work with! She’s always quick to respond and very professional!
The Central Cincinnati District Office is a great place to work. I work side by side with a friendly, knowledgeable crew that treats one another like family. Our office works hard to accommodate our residents’ needs. I feel fortunate to work with such a passionate, caring group.
Towne Properties has been Gloucester Sq’s property manager for 5 years. Our assigned manager, Shannon Chapman, has expertly served the HOA Board and has become a trusted advisor. As a board member for the past 5 years I can personally attest to the quality and skills she and Towne property bring to us.
Towne Properties has served as our COA management company for over 10 years now and they’ve been great for bringing some sanity and stability to our small association. Despite our very old building’s sometimes-difficult issues, their staff is friendly and responsive, and their leadership is accessible.
I have worked closely with Towne Properties in a personal and professional capacity for years. Specifically, I have worked closely with Victoria Friend in recent years. In my experience, both Towne and Victoria are highly competent, …
I have lived in a Towne-managed property for about 2 years, and they do a very good job with the management of our condo complex. Our representative, Shannon, is extremely client-focused and does a very professional job of organizing Homeowners Association meetings and communications.
From day one, the RVP, Jud Oscherwitz, and my co-workers, sounds funny even saying “co-workers” because over the course of only a few short months they became “my friends”, have all been there – above and beyond – in every aspect of the …
I’m on the board of a condo in WH. Towne has been our property manager since I moved in, and I’m pleased with the working relationship. Shannon Chapman and Sabrina Calkins have been our representatives, and both have provided excellent …
We have been working with Towne Properties as a vendor for 8+ years. We’ve found them to be committed to their motto of providing great places to live, work and play. They do an excellent job maintaining their properties and taking care of …
The Central Cincinnati District Office is a warm and inviting place to work! I have never felt more at home and amongst genuine people than I do here. My fellow co-workers make coming to work enjoyable and their passion for work is …
Everyone at Shillito made our move from the suburbs to downtown incredibly easy. The staff has responded to all our questions and needs quickly and efficiently. The building is beautiful and clean and has everything – storage, workout and rec area, laundry lockers, and package pickup lockers. It is a great place to live!!
Riverside Terrace Condominium Association has employed the services of Towne Properties as our association manager for the past three, going on four, years. When searching for a new association manager in 2017, we contacted three or four …
Shannon Chapman goes above and beyond to get the job done. I have lived at The Cloisters for many years and she is the best property manager we have had. Also, would like to mention Mark McCord, Technician, who is multi talented and I have …
Yea. They are pretty cool boys and girls…They observe, they plan, the ‘keep up’ with everything – and most important to me, they are consistent! Consistent in defining the word ‘service’. So easy to say: ‘We provide great service” …
Over the years I have dealt with several property management companies and Towne Properties is in a league of their own. The professionalism and attention to detail displayed by Shannon Chapman and others within the Central Cincinnati …
As a new hire with Towne Properties, I have to say that the experience was seamless, energetic, and professional. I want to thank Shannon Chapman for being there with me every step of the way!!! Also, a shout out to Yolanda, Carrie, …
Towne Properties was a great property manager for our HOA and condo. The team at Towne, including Shannon Chapman, were always professional and very responsive. 5 Stars!
We have had a working relationship with Towne Properties for many years. Their Maintenance, Building Mangers, and Office Staff have been professional and very pleasant to do business with. We would encourage anyone to use and do business with the Towne Properties Group!
I lived in a Towne community as a renter for more than a decade and now I live in a condo association managed by Towne, specifically Vickie & Cami. Nearly all of my adult life out of college I have lived in a great place by towne property. …
What a nightmare trying to deal with the Towne Properties property management team. They have been non-responsive and outright dishonest in their dealings with us. We bought a Towne Properties condominium and definitely regret the …
Towne manages our property which has 11 units. Sabrina, our manager, is responsive to messages, on top of things and honest about issues, even if it isn’t necessarily what owners want to hear. She is quick to explain things and give honest answers and is responsible in that she is forward thinking about our finances and needs.
My experience at Towne Properties has been very positive. From the top down Towne has provided me with opportunities to grow and learn and to feel that I am part of the team. Towne provides training and resources that help make me …
Towne Properties is our property manager for a two building condo association. They are professional and a substantial improvement over previous management companies. Shannon, our property manager, is fantastic. She has been working with us for four years and knows the issues of our buildings well. Highly recommend Towne.
Never call you back.
My husband and I had another association govern our property at the Belmain before Towne Properties. We were blown away by the outstanding customer service, competency, and attentiveness of our Towne Properties manager, Sabrina. She’s very …
I have had the pleasure of providing services for Towne Properties. Throughout the years I have worked with Vicki, Sabrina, Mallory, Jay, Mark, Cami, Sheryl, Kathleen and many more of this great team. I cannot say enough about their …
I’ve worked for Towne Properties for years, in the Central Cincinnati District Office, and as they say, it’s a great place to work! This team is committed to providing high level service to our clients. I enjoy working with the people that are more like family than co-workers.
Over the years we have found Towne Properties to be very professional and responsive to our needs. We have a very complex property to maintain and their deep bench of contractors and vendors has been a key to keeping our homes in top …
MURRAY FELDSTEIN is an incompetent, pathetic individual. He is extremely rude and unprofessional. Nothing is done in a timely manner unless it benefits him/Towne Properties. Look up BBB reviews before doing business with these low life …
We have lived at Riverside Plaza now for 17 years now. We love the building and it’s location. Towne Properties have been very good at the management. Any issues I have never had a problem contacting Shannon or our maintenance specialist Don. Keep up the good work.
My company has been doing a lot of work for different property managements in the area for many years. We met with Judy Suddendorf who is the property manager at 2121 Alpine Place a few years back when she took over. She is one the best, if …
I have absolutely loved living in Mt. Adams and renting through Towne Properties. The property manager was extremely accommodating and communicative. Any time I had a maintenance issue, they would respond the next day or even day-of; they …
I was thrilled to join the Towne Properties team as a part time associate in 2020. The reputation of the company has not disappointed! I feel valued, appreciated, and respected. I’m especially grateful for my chain of command – my boss and …
Towne Properties is hands down the easiest company I have ever had the pleasure to work with. I have worked with them on multiple platforms and have never had an issue. All the property managers (Erick Grossl and Shannon Chapman mainly) I …
Shannon Chapman has done a great job in learning the intricacies of a difficult building complex and, from my standpoint, in supporting the owners.
I am both an employee at Towne, and a renter. Towne Properties is a family and truly cares about its employees. This starts at the very top! I feel supported and feel I am given the tools and training to do my job well. As a renter, I …
I have worked with Towne both personally with several properties as well as professionally providing services for them at their properties. I couldn’t be happier with them and their staff on both fronts. I have had the pleasure of working …
We have successfully worked with Shannon Chapman and the team at Towne as a contractor for several years. They are consistently professional and fair in their dealings with both us and the associations and communities they represent. We are looking forward to continuing to work together in the future!
The Towne Properties associates are very responsive, helpful, understanding and patient to me, a new home owner in the Riverside Community in Raleigh. They all guided me to all the aspects of being a homeowner within an HOA comm. Thank you, Towne Properties!
I live in a condo community that is managed by Towne. As a property management company I have found that Towne is without peer in the Greater Cincinnati area for breadth and depth of staff, as well as with their relationships with local …
I have lived in my apartment for around 5 years and am finally moving. For one, they refuse to upgrade the apartment, electing to wait for me to move. The ceiling is bowing, the floor is bowing, the water pipes in the bathroom leaked and …
I have lived in a townhome community managed by Towne Properties for over 5 years and have always had good experiences with maintenance requests. Small items are always completed promptly and large repairs are discussed with the Board and …
I have had several interactions with the Towne Property management team over the last 12 months to assist their clients with needs that my company provides. They are thoughtful and responsive as a partner to reach value driven solutions …
It seems the rules on property maintenance change at the convenience of HOA and no one can provide new guidelines and I have asked several times. The new policy seems to be that if I don’t like the neighbors weeds or overgrown privacy hedges, I’m advised by Towne Properties to pick/trim them myself.
My experience at the property I lived at was great – Towne Properties took over the property mid-lease and we had no issues. However, I have tried to call the past residents line to pay a damage charge (only way to pay is over the phone to …
I have worked with Towne Properties as a contractor for the past 5 years. They are excellent in regards to addressing the residents needs and expediting the repair process to the units and condos. The management group takes the time to …
Great company – they are leaders in property management in Cincinnati and surrounding areas.
Their home office is exquisite – beautiful rehab of an historic monastery (hence …
Bonnie andMichele are great to work with, propmt, accurate and of incredible value to Towne Properties and the HOA’s they represent!
I love the Mt. Adams area and Towne Properties makes it even better. Anytime I have a maintenance request or any other issues, I know it will be taken care. Shannon Chapman, who manages my property, is simply wonderful. She’s always kind and courteous. Overall it’s been a great experience and I don’t plan to move anytime soon 😎 …
Michele Gavalier | Community Service Administrator for Towne Properties in Raleigh, NC answered my questions quickly and efficiently. As a new homeowner, I truly appreciate that.
If you want me to make payment for damage after I leave your apt, please call me. Even though you tell me there damage in carpet but I am 100% there was nothing. Actually there was not carpet in living room but anyway. I tired to call you …
Michele Gavalier is excellent at her duties and does exceptionally well for the home owners and the Executive Committee!
I appreciate all she does for us. Bob Kingsbery
I spoke with Charlene Vazquez this morning about an issue I had. She was kind and helpful and very professional. The information she sent was timely, just as she promised. Thank you, Charlene!
The team I work with Charlene and Lauren are awesome! They respond to the numerous emails I send them regarding our neighborhood and are always on top of things. I appreciate working with them!
Thank you Towne Properties for my HOA coupon request. Michele Gavalier was wonderful to communicate with. Very professional and friendly.
Charlene was very friendly and also helpful. She understood our situation and explained to us everything that we needed to do. Also e-mailed information to us to have on file. Appreciate her help
Keith and Liz A
If you are considering using Towne to manage your Association, I strongly advise you against it. An HOA needs to be an advocate, and Towne will not be in terms of safety or the financial good of the owners. As an former company executive …
We are a community of close to 80 owners in a building well over 100 years old. The job of a management company is often to protect the owners from themselves. Our experience with Towne Properties has been a good one, with an especially …