At Trailhead Credit Union, we’ve earned our members’ trust by providing stellar service since 1935 through a comprehensive suite of financial products, tools, and advice. As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. Trailhead Credit Union serves people who live, work, worship, or go to school in Multnomah County through three Portland branches and comprehensive online solutions.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
221 NW 2nd Ave Ste 100, Portland, OR 97209
Very helpful and accommodating
So far I love the service.
Love Them better than the Banks
Great people. Always incredibly helpful
Great customer service! Thank you!
Ive had nothing but great service, they are also pet friendly,
Elliot is great! You guys need more elliots!
Trusted partner who always has the member’s best interests in the forefront!
Fantastic Credit Union with great service and amazing rates for loans and a great return on a checking account.
My credit union of choice for several years! The staff and service are exceptional!
Friendly service, great rates, prompt service, very knowledgeable employees. The services offered are good as well. Multiple locations makes it more convenient as well.
I have been a member here for years, I absolutely love and appreciate their dedication to service and commitment to their members!
Anthony was very helpful on the phone with my questions and even called me back when I needed more assistance
The experience was very respectful in so many facets and a delight. Whether the outcome is go or not, it will be hopeful from beginning to end and informative.
They SUCK, I’ve been trying to contact an actual person who doesn’t work just on the phone but at the actual branch and cant seen to talk to anyone that knows what they are doing. Keep getting the run around and no one returns my calls.
amazing being able to provide me with a debit card on the spot is truly phenomenal I really appreciate Stuart and all his help cannot wait to build a lasting relationship with this amazing credit union
Everyone makes me feel welcome every time i go in. They are helping me to build my credit so i can buy a home someday. Love it!
All dealings I’ve had with Trailhead CU have been efficient and pleasant. Absolutely the best bank I have ever had an account with.
refinancing a floating home is not an easy experience. we were with another floating home lender.
Trailhead lowered our current rate 2.5%. stuart gleason and his team made the …
Elliott was fantastic. Best representative ever, such a pleasure to work with. Thanks for making me feel so comfortable to ask stupid questions.
very friendly and knowledgeable worker helped my family out and got us in and out real quick with our finanial needs and set us up for date night.
Awful experience. I’ve been a member for over 17 years. Member services person couldn’t get my name right or enter my account number properly. Then they expected me to come in and verify information. Idiots!! This all began because they failed to send an updated debit card for my husband! Aggravating!!
I don’t review a lot of places, and very rarely do I post negative reviews, but this particular credit union is the only establishment that I can think of which consistently, time after time, treats me with passive aggressive condescension. …
Wont give you an account even If you live in front of it. But they let you camp and outdoor atm leads people with money right to you. Can’t go wrong asking someone who just withdraws cash for their cash, they know we need it. No rules against open using and fire pits either so 5 stars
This bank decided to charge me two weeks after I made a purchase. I had been budgeting for a lot of things and paying off a lot of bills and out of no where after I paid for something almost two weeks ago the bank decided to charge my …
Pros:
Easy auto finance and refinances
convenient locations downtown PDX …
I have had both five star and zero star service. The online app is excellent, the ease of virtual interaction and low or no fees great. But when it’s bad, it’s a heartache. It’s when you are stuck knee-deep in a loan or a surprise piece …
Randomly got locked out of my online banking account. sat on the phone for 30 minutes trying to log into my account. they told me i was seeing error messages they’ve never seen. They sent me temporary passwords and everything but to no avail. Definitely looking at different places to take my business as a college student.
DO NOT USE THIS BANK UNDER ANY CIRCUMSTANCES! I have been unable to get to your Bill Pay Support for days. I get put on infinite hold. I have 10,000 dollars in your bank and can’t get at it! I finally reached customer service. The …
Definitely a good bank as far as banks go. The only thing is if you need to call when they open for some reason, either call later in the day or be prepared to wait at least 6 minutes on hold. A few times I’ve waited up to 17 minutes on …
I’m becoming a member again. After leaving Old Town (I lived in Old Town. Bad area) I went to Wells Fargo and then US Bank. In the last year, US Bank charged me hundreds of dollars in fees because THEY overdrew my account by paying bills I …
I make my daughters car payment here every month. I always have her account number and loan number for the transaction. Today they refused to take money and put it in her account because I don’t know her address 3 years ago. …
From the above posts it sounds to me like a couple of women need to take financial management classes, including balancing a checkbook, sad it isn’t taught in high school anymore. 1st lesson, a Credit Union IS NOT A BANK and that’s why I …
I wish I had read these reviews before opening an acct with Trailhead Credit Union bank. I’ve attempted to speak with staff via ph and email, no follow through and of course there was that racially tinged incident at the Hillsdale location …
I actually am shopping for a Credit Union to become a member of. This is the first time that posted reviews will influence my decision. I am not going to join this credit union. I was recommended, by a close friend who is a member, that I …
Jackie has been amazing from the start! She made the process really easy for me, and showed she had a lot of experience which made me feel really comfortable. I remember switching from BofA to Trailhead wanting to get out of the corporate …
Have had a loan through them for a couple of years. Never had an issue and actually talked them up a lot to everyone I knew because I felt they were a great credit union that took care of their customers but that all changed when I was …
Wow! Elliot is amazing! What an asset to your company! This man saved the day! I have been trying to get help for over a month and FINALLY Elliot took the time to come through for me! Thank you, thank you, thank you! …
I love Trailhead Credit Union. They are always helpful and make me feel like family. Once I got a phone call asking if I was out of town? I was not and they stopped a $1200.00 charge for wine being purchased in Italy. Trailhead has my back for my personal and business accounts.
Unfortunately I have to give only a single star because after being a loyal member for over 7 years I finally decided no more. My account was terminated after I had done NOTHING but made them money. Not to mention their stuck up attitude …
BEWARE of this bank. We used their services several years when we lived in downtown of Portland. The tellers were nice, but we slowly found out we got charged extra fees that they will not reimburse. When we asked to terminate the account …
I have had a lot of problems with trailhead but I wanted to make this review specifically because of Elliot, a worker at this location. They have always been extremely kind and helpful and their service convinced me to not cancel my account after 4+ years and I have not regretted that since.
Best bank I’ve ever had business with. So friendly, polite and courteous. No matter who is working, no one is ever without a solution that requires a manager or anything like that. I think 99% of the time, I’ve had the pleasure of dealing …
Very happy with the services provided here. Elliott was polite, courteous, friendly and helpful. This credit union is the best in Portland.
Have had GREAT customer service since banking with trailhead. They are very community driven and personable. Had password troubles and Elliot spent 30 minutes on the phone with me helping figure it out. Above and beyond. Highly recommend .
Everyone at Trailhead is super helpful! It feels great to be supporting a local credit union that does so much for the community. Elliott answered my questions and walked me through the steps to open up a new account—it was easy!
consistently the worst banking experience. terrible mobile app, terrible customer service.
I’ve been business banking here for a year and i have yet to have a good or easy experience. …
I had called to get a service taken care of, but was getting really frustrated because after being on hold for an hour I had gotten the wrong information and was still not able to get what I needed done. Fast forward two days later, I …
Trailhead Credit Union is by far the best financial institution I have ever dealt with. A friendly, attentive staff that works with you, not against you.
I was new into my recovery and a new client at Trailhead Credit Union. I fell …
Always a perfect experience! I go to branch bi-weekly and it is always a pleasure, no matter who is working. Thank you for small town customer service a rare find these days
I’ve been a member of Trailhead CU since 2000. I always liked it because it was across the street from my office, so it was very convenient and everybody there was very polite and helpful. …
I have been a member at Trailhead Credit Union since, I believe, 2012. They have been an enormous support to me, in establishing my financial base and meeting my needs. They have financed my cars, loaned me the money to pay off debts …
Elliot was awesome! Went above and beyond to help out with banking needs. I have been a member for five years and would recommend them to friends & family.
Trailhead has been the very best place to handle my financial needs on the West Coast. They have supported me in all my endeavors for twenty-five years. My personal and business accounts, my car loan and my credit card all are from here. …
Been a member since 2013 and NEVER had such consistent, personalized service from a financial institution. Great interest on checking so real dividends, worked with me on a car loan (or two) and a credit card. When I was traveling and my …
Full service credit union serving members online and in person. I recently had an issue with one of my accounts. I contacted Trailhead and the first person I talked to was able to research the issue and work with me to resolve the issue. He even worked with his VP to waive a fee for me. Great customer service.
I cannot recommend Trailhead Credit Union highly enough. The service has been top notch since I first opened my account years ago. …
I’ve been with Trailhead for quite some time now, and they’ve always been great. Elliot in particular has been so incredibly helpful. Answered all of my questions thoughtfully, explained things to me, even personally oversaw and expedited things for me. Not to mention just an all around extraordinarily pleasant and awesome person.
I don’t have an account here. I went in to use their “shared branch” services that allows me to conduct various transactions with my credit union. Definitely a really nice feature that many credit unions (including this one) offers. What I …
I have been with Trailhead now since July of last year. Elliott in member services opened my account for me and is a great asset to the credit union. He not only opened my accounts but took the time to explain what the credit union …
My first time attending here at Trailhead! Huge thank you to Karla Bravo! She made it clear and easy for me to understand.
They are ALWAYS personable and professional, they remind me of TRUE customer service and support. They only want the Best for each individual customer, who is treated like family (the good 👍 kind of family member). Very nice and happy as …
I have been banking with trailhead in downtown Portland for approximately 4 years and I wish I alway banked with them. From the managers down to tellers, they are the best people ever. They are always very helpful, personable, kind, and sociable. I would not change to any other banking institutions as long as I am alive.
I have been going there since 2014. They welcomed me after I was told by a bank I was not their type. They have been friendly and helpful ever since. They granted me a loan when I really needed it. Efficient and professional, the Branch I use is in a quiet part of Portland opposite the Chinese Garden.
Working with Elliot was a pleasure, not only is he extremely professional, he is courteous polite understanding and extremely patient explaining each step of our process. And for old people that’s extremely important. …