Over the past few years they are going down in services rudeness unfriendly impatience nothing like they were when they was on H street nor Bladensburg road please get it together
I’m sick of not being able to contact someone. I’m tired of all of these unnecessary charges. It’s not 24hrs. I’m taking my services and my children services elsewhere. PERIOD
Worst customer service ever called cause my bank card stopped working and the ladie hung up on me soon as I can get this direct deposit changed i closing my account I never get this kind of customer service at Navy Federal we are going …
The absolute worst making institute I have ever experienced. After banking with them for years. I cannot wait until I don’t have to deal with them any more.
Sad to add to this but is is very true a lot of my metro coworkers complained for years about customer service & it’s very TRUE. I’ve banked with them for over 9 years since I was 21 yrs of age today I wouldn’t recommend anyone to them …
You can’t speak with anyone I have something in collections and can’t pay it with a letter because no I or ever answers at the recovery department I hate this bank I just want to be done with them
I’ve been waiting on a replacement card since 11/1/2021 I still haven’t received everytime I call to check status it put me in queue for 10-12 minutes then after holding I have to leave a message for call back please avoid banking here !!!!!!!!!!
This is the worst credit union I’ve ever came across….They give you no time to put money in your account if you overdrawn it can be for $1.97 they will quickly add $35…The manager don’t have a clue….I closed my accounts so …
You have to have $300 in your account to get a loyalty loan and $45 application fee to get the loan. The staff is lazy, when u walk through the door it feels like you just walk in a bar. Everything is so confusing, no order. Less than one star!!!
Do not bank with TEFCU the service is unprofessional, I’ve been requesting a replacement credit card for months and it’s never been requested by the bank. The unprofessional staff don’t know who manages what functions at the bank and it’s …
I am leaving TEFCU after more than 15yrs of commitment of supporting this business. The 1st issue is the horrible attitudes and none professional employees. 2nd the lack of interest in their ability to make their customers feel the need to …
Tefcu has a direct pipeline to metro money. This is the worse credit union. I have a savings account and thats it. I took my business to navy federal and penfed credit union. 1 late payment. They will charge you $250 to just apply for any …
Just the worst and there is not even a close second! Will go to any lengths to not cash or even deposit a paper check. A call service answers their phone so if you need help with anything other then your account balance goog luck. Takes …
Business hrs are at 9 why am I calling at 9:25 and getting a message that I’m reaching them after business hours?..the atm goes down once a month it seems..I had to get my card replace twice once because it wouldn’t work at the atm another …
The worst banking institution ever!! You can never speak directly to an agent when you call. Staff aren’t friendly or helpful. I hate this credit union so much do not open an account with them! I’d give them negative stars if I could.
The shortage relationship ever!! Just closed my account!! Came in here wanting a loan $5000 to buy some land on auction. Blah blah blah there was something on my credit. Ok cool. Called up the collection agency and paid it on the spot. …
A year later I comeback to just get a new card. There is only one person working and they have been with the customer the entire time. Another person is at a desk sleep and al I need is. New card which take 5 min, another person came in …
We have all got to get together to put this poorly managed credit union out of business or something Please! I have never had a good experience with this financial institution ever and there has to be something we the people can do to put a …
Worst banking experience I’ve ever had. The phone banking system is terrible, virtually impossible to get someone on the phone. You have to visit the branch during business hours which is 9-4 so good luck if you have a job. To dispute a …
This banking institution sucks… They’ll let random people take money out of your account, let withdrawals from random people of checks withdrawals and never give you the information. And don’t let you be paying child support and be in good …
Terrible customer service. I discovered credit card fraud Saturday night so I called the credit union and the number on the credit card right away. I could not get through to anyone. I called numerous times on Monday and could not get …
I love this bank. I have only had 1 issue in years and it was corrected swiftly. They work with you and have great programs. My only caveat was when they changed the phone system. That needs to change back so that when you call you speak to someone that is actually at the bank.
If I could give this bank 0 stars I would. The worse bank out there my husband savings account has been on hold for a year now and no one at the bank knows anything also he was deployed to Cuba and he was issued another card but to speed up …
The worst credit union on this planet. You can’t reach the branch, the third party that they use for the call center is worthless, and the overall quality of service has a cheap feel. I’ve had my direct deposit going here since I started …
This is a horrible establishment. Terrible customer support. I thought ‘Bank of America’ was bad but this is surely the worst i have encountered.
I have been trying to close my account for months. They don’t answer the phone, …
Truly awful! Good thing the market st locale is in a shopping center as I needed therapy of the retail persuasion after my visit just to calm down. Staff is RUDE. Setup apparently designed by a carnival worker. It is not amusing however. …
RUN… DON’T WALK AWAY FROM TEFCU! The worst credit union on the PLANET! 🌎 I have been with TEFCU for almost 10 years and have never been impressed with their service. When the branch was open on Bladensburg Road, I could at least find a …
The worst bank ever I got my card stolen told me it would take 2 weeks to get a new one when j went to the location to get money out the machine didn’t work and the lady at the front gave me no real help will definitely close this account asap. I been with them for over 8yrs and I see why no one banks with them anymore….
You can never speak to an associate. They have a call center that’s out of state. They can’t help you with ANYTHING! When the associate transfers the call, to a supposedly human being, no one answers. When you go into the the branch you …
Im glad I read the reviews. I was about to open an account with them.
Over the past few years they are going down in services rudeness unfriendly impatience nothing like they were when they was on H street nor Bladensburg road please get it together
Slow service unfriendly experience
THIS BRANCH IS NOT 24HRS!!!!….. THIS IS FALSE ADVERTISING!!!!!
New Technology plenty of parking Saturday hours
Not the best hours but a good bank.
AN ABSOLUTE JOKE OF A BANK AND STAFF.!!!!
I’m definitely putting my money elsewhere. I should have listened.
Everytime I call nobody answerS the call. Then the system asked me to leave a message for somebody to call me back – THEY NEVER CALL BACK!
I’m sick of not being able to contact someone. I’m tired of all of these unnecessary charges. It’s not 24hrs. I’m taking my services and my children services elsewhere. PERIOD
Worst banking establishment EVER CREATED!
Worst customer service ever called cause my bank card stopped working and the ladie hung up on me soon as I can get this direct deposit changed i closing my account I never get this kind of customer service at Navy Federal we are going …
The absolute worst making institute I have ever experienced. After banking with them for years. I cannot wait until I don’t have to deal with them any more.
Sad to add to this but is is very true a lot of my metro coworkers complained for years about customer service & it’s very TRUE. I’ve banked with them for over 9 years since I was 21 yrs of age today I wouldn’t recommend anyone to them …
You can’t speak with anyone I have something in collections and can’t pay it with a letter because no I or ever answers at the recovery department I hate this bank I just want to be done with them
I’ve been waiting on a replacement card since 11/1/2021 I still haven’t received everytime I call to check status it put me in queue for 10-12 minutes then after holding I have to leave a message for call back please avoid banking here !!!!!!!!!!
This is the worst credit union I’ve ever came across….They give you no time to put money in your account if you overdrawn it can be for $1.97 they will quickly add $35…The manager don’t have a clue….I closed my accounts so …
You have to have $300 in your account to get a loyalty loan and $45 application fee to get the loan. The staff is lazy, when u walk through the door it feels like you just walk in a bar. Everything is so confusing, no order. Less than one star!!!
Do not bank with TEFCU the service is unprofessional, I’ve been requesting a replacement credit card for months and it’s never been requested by the bank. The unprofessional staff don’t know who manages what functions at the bank and it’s …
I am leaving TEFCU after more than 15yrs of commitment of supporting this business. The 1st issue is the horrible attitudes and none professional employees. 2nd the lack of interest in their ability to make their customers feel the need to …
Tefcu has a direct pipeline to metro money. This is the worse credit union. I have a savings account and thats it. I took my business to navy federal and penfed credit union. 1 late payment. They will charge you $250 to just apply for any …
Just the worst and there is not even a close second! Will go to any lengths to not cash or even deposit a paper check. A call service answers their phone so if you need help with anything other then your account balance goog luck. Takes …
Business hrs are at 9 why am I calling at 9:25 and getting a message that I’m reaching them after business hours?..the atm goes down once a month it seems..I had to get my card replace twice once because it wouldn’t work at the atm another …
The worst bank ever don’t bank here they don’t care about there Clients
The worst banking institution ever!! You can never speak directly to an agent when you call. Staff aren’t friendly or helpful. I hate this credit union so much do not open an account with them! I’d give them negative stars if I could.
The shortage relationship ever!! Just closed my account!! Came in here wanting a loan $5000 to buy some land on auction. Blah blah blah there was something on my credit. Ok cool. Called up the collection agency and paid it on the spot. …
A year later I comeback to just get a new card. There is only one person working and they have been with the customer the entire time. Another person is at a desk sleep and al I need is. New card which take 5 min, another person came in …
We have all got to get together to put this poorly managed credit union out of business or something Please! I have never had a good experience with this financial institution ever and there has to be something we the people can do to put a …
Worst banking experience I’ve ever had. The phone banking system is terrible, virtually impossible to get someone on the phone. You have to visit the branch during business hours which is 9-4 so good luck if you have a job. To dispute a …
This banking institution sucks… They’ll let random people take money out of your account, let withdrawals from random people of checks withdrawals and never give you the information. And don’t let you be paying child support and be in good …
Terrible customer service. I discovered credit card fraud Saturday night so I called the credit union and the number on the credit card right away. I could not get through to anyone. I called numerous times on Monday and could not get …
I love this bank. I have only had 1 issue in years and it was corrected swiftly. They work with you and have great programs. My only caveat was when they changed the phone system. That needs to change back so that when you call you speak to someone that is actually at the bank.
If I could give this bank 0 stars I would. The worse bank out there my husband savings account has been on hold for a year now and no one at the bank knows anything also he was deployed to Cuba and he was issued another card but to speed up …
The worst credit union on this planet. You can’t reach the branch, the third party that they use for the call center is worthless, and the overall quality of service has a cheap feel. I’ve had my direct deposit going here since I started …
This is a horrible establishment. Terrible customer support. I thought ‘Bank of America’ was bad but this is surely the worst i have encountered.
I have been trying to close my account for months. They don’t answer the phone, …
Truly awful! Good thing the market st locale is in a shopping center as I needed therapy of the retail persuasion after my visit just to calm down. Staff is RUDE. Setup apparently designed by a carnival worker. It is not amusing however. …
RUN… DON’T WALK AWAY FROM TEFCU! The worst credit union on the PLANET! 🌎 I have been with TEFCU for almost 10 years and have never been impressed with their service. When the branch was open on Bladensburg Road, I could at least find a …
The worst bank ever I got my card stolen told me it would take 2 weeks to get a new one when j went to the location to get money out the machine didn’t work and the lady at the front gave me no real help will definitely close this account asap. I been with them for over 8yrs and I see why no one banks with them anymore….
You can never speak to an associate. They have a call center that’s out of state. They can’t help you with ANYTHING! When the associate transfers the call, to a supposedly human being, no one answers. When you go into the the branch you …