At Trax Credit Union we want to be your trusted financial partner, focused on your financial well-being. Our goal is to provide the highest level of … See more
Been in here almost an hour staff is just walking around like they have nothing to do only came in for something that should have literally taking less than five minutes Awful!!
If i could give less than 1 star i would they are borderline impossible to get a hold of for any reason when you show up in person the waiting time is ridiculous the people are not friendly in any way shape or form switching banks this weeknd
Had this bank since 2013 and still get questions about 200 dollar checks after deposit thousands and have some funds available same day just this past holiday season broughti n dang near 100personal checks everyday from customers no …
Since they have changed over to TRAX customer service is horrible, literally stayed on the phone for 2 hours and no one never came back on the line nor called back.
This is a ridiculous financial institution they have no clue what they are doing always on hold always have to wait not very convenient . I won’t recommend this financial spot for anyone they are horrible. I’m doing this in hope they will change something but doubtfully anyone cares .
At first it seemed good to me, but now I can say, I DO NOT RECOMMEND, you come to the branch and they only have one person for customer service, you can imagine the delay, I have come for two days without solving my problem
You would think with a small bank like this the would care for their “members.” Specially when they’ve been members for almost 10 years, just shows how much loyalty is worth anymore.
Been with this credit union for 12 years. Hate to say it but im transferring to GTE. This bank still places holds on cash deposits via the ATM, randomly charges me for service charges and wont provide a home loan eventhough I’ve kept steady …
The most prehistoric operation I’ve come across to date. I get direct deposit and with all of my other credit unions funds are available the day before or at midnight on the deposit date. With Railroad, I have to wait until after 8am when …
The lady that works the drive through teller #18 is the RUDEST bank teller i have EVER dealt with. After asking for a manager and her faking to go get one, and then after i deposited my check and her threatening to make the entire amount …
Rude, condescending staff and management. The website is glitchy more often than not. It is virtually impossible to reach them by phone and if / when you do, they are beyond short with you and act like you’re a nuisance for bothering them …
It takes too long for a check to be processed into your account. The app is so basic and unreliable, it definitely needs to be upgraded. You need to physically be at the business to get any information or documents, apparently you can’t …
Completely RIDICULOUS. It amazes me how difficult it is to simply get in contact with someone in the member services department! It’s actually quite shameful ! Unable to contact on the weekends or after 6PM M-F…. When you call, the wait …
I received a letter in the mail, they offer me a lower APR on refinancing my vehicle. I was skeptical at first, obviously, since I’ve never heard of this credit union. I gave them a call and got connected with Miss Kelly Wonser. She …
I have been banking with RIFCU for over 5 years now, and I’m always impressed by their customer service. I have visited the Brandon location a few times when necessary, and the employees there have always been super helpful. I just got off …
Hi ,my interaction at RR federal credit union ,has been Awesome , there new name is Trax , my credit union is Ficare , which they are linked to Trax , well everytime l come I’m met with a very friendly staff , one in particular is a teller …
Every trip to my credit union has been great. The staff is courteous and kind and the manager is very helpful. With all of my training and professional training, my life started to take a nose dive into financial distress but the manager …
This has by far been the worst bank I’ve ever did business with. I have been patiently waiting for a refund since 11/10/18 and today its 12/3/18 and still no refund yet. Every rep I spoke with kept telling me to contact the merchant who …
There are some good employees at the winthrop town center location I’ll say that; some other locations (ruskin anyone?) are what you expect – 4 women all looking down and seemingly busy with something other than you even though you’re the …
I have currently been sitting in the lobby due to being a victim of fraud on my card. I called customer service who never sent me the fraud email so I didn’t have to come into the lobby so now I have been sitting here for over one hour have …
This is the WORST bank I have ever had to deal with! They literally charge you just to check your balance at an ATM. They nickel and dime you for everything. I had fraud on my account and the representative at the location wouldn’t even put …
I LOVE THIS CREDIT UNION NO PROBLEMS ALWAYS HELPFUL AND CUSTOMER SERVICE KINDNESS THEIR CREDIT CARD DEPARTMENT IS AWESOME AND AMT ON POINT A MEMBER SINCE 2000.
Stay away from this credit union, the absolute worst experience I have ever had. They lied about the rate, never answer their phones and never return
Voicemail. Do yourself a favor and look
For another bank!!
As always it is a pleasure coming in here. I have been banking with Trax for 3 years now. No worries. No stress. I have been able to get acquainted and know at least 1 person at 4 Banks. Amanda Carter made my loan experience amazing. I got …
Trying to make payments on loan is ridiculous. There are no locations close to me all are 20miles away. So I drive to a sister bank to make a payment (which I have done before) they tell me I can’t pay there it isn’t taking my account …
If I could put 0 stars I would, Trax Credit Union transferred $800 into my account (I’m a student and around this time I was applying for school loans) I noticed it was in my account a month after it was transferred, I called 3 times to …
Amanda Carter provided excellent customer service. She helped us complete our auto refinance in a timely fashion with no issues. She clearly explained the terms and streamlined the process. Overall very good attitude and super helpful.
Great bank
Great service
Best bank ever
Bank somewhere else.
Love my bank
Love <3
Love these people they are great……
Friendliest people and the best rates
Trax! Yeah no. Closing accounts.
They make banking easy and convenient
Great day today I love it when I get to work on this and a cash advance for your time
Worst bank ever and I mean worst, 0 customer service
Been in here almost an hour staff is just walking around like they have nothing to do only came in for something that should have literally taking less than five minutes Awful!!
Very hard bank to work with, long wait time for service and if you are not computer savvy you can forget help from them
Drive thru machine is very nice and updated
Security issues with their online banking my card was hacked using the app they provided on their website
If i could give less than 1 star i would they are borderline impossible to get a hold of for any reason when you show up in person the waiting time is ridiculous the people are not friendly in any way shape or form switching banks this weeknd
Had this bank since 2013 and still get questions about 200 dollar checks after deposit thousands and have some funds available same day just this past holiday season broughti n dang near 100personal checks everyday from customers no …
Daniel is always smiles every time I come in… Yise was amazing and quick with my transaction. Thank you guys for being awesome.
Amanda Carter is amazingly awesome and very knowledgeable!
Since they have changed over to TRAX customer service is horrible, literally stayed on the phone for 2 hours and no one never came back on the line nor called back.
Horrible bank. The workers there are stressed out and rude. They will eventually shut down. Please avoid this bank and their over priced fees.
This is a ridiculous financial institution they have no clue what they are doing always on hold always have to wait not very convenient . I won’t recommend this financial spot for anyone they are horrible. I’m doing this in hope they will change something but doubtfully anyone cares .
At first it seemed good to me, but now I can say, I DO NOT RECOMMEND, you come to the branch and they only have one person for customer service, you can imagine the delay, I have come for two days without solving my problem
You would think with a small bank like this the would care for their “members.” Specially when they’ve been members for almost 10 years, just shows how much loyalty is worth anymore.
Been with this credit union for 12 years. Hate to say it but im transferring to GTE. This bank still places holds on cash deposits via the ATM, randomly charges me for service charges and wont provide a home loan eventhough I’ve kept steady …
The most prehistoric operation I’ve come across to date. I get direct deposit and with all of my other credit unions funds are available the day before or at midnight on the deposit date. With Railroad, I have to wait until after 8am when …
The lady that works the drive through teller #18 is the RUDEST bank teller i have EVER dealt with. After asking for a manager and her faking to go get one, and then after i deposited my check and her threatening to make the entire amount …
Rude, condescending staff and management. The website is glitchy more often than not. It is virtually impossible to reach them by phone and if / when you do, they are beyond short with you and act like you’re a nuisance for bothering them …
It takes too long for a check to be processed into your account. The app is so basic and unreliable, it definitely needs to be upgraded. You need to physically be at the business to get any information or documents, apparently you can’t …
Completely RIDICULOUS. It amazes me how difficult it is to simply get in contact with someone in the member services department! It’s actually quite shameful ! Unable to contact on the weekends or after 6PM M-F…. When you call, the wait …
I have banked with RIFCU since I was an infant. My parents opened my account and as a young adult opened a checking account. …
I received a letter in the mail, they offer me a lower APR on refinancing my vehicle. I was skeptical at first, obviously, since I’ve never heard of this credit union. I gave them a call and got connected with Miss Kelly Wonser. She …
I have been banking with RIFCU for over 5 years now, and I’m always impressed by their customer service. I have visited the Brandon location a few times when necessary, and the employees there have always been super helpful. I just got off …
Hi ,my interaction at RR federal credit union ,has been Awesome , there new name is Trax , my credit union is Ficare , which they are linked to Trax , well everytime l come I’m met with a very friendly staff , one in particular is a teller …
Stay away from this bank institution. They are the worse in the game. Specially Wilson branch manager is no help.
Every trip to my credit union has been great. The staff is courteous and kind and the manager is very helpful. With all of my training and professional training, my life started to take a nose dive into financial distress but the manager …
This has by far been the worst bank I’ve ever did business with. I have been patiently waiting for a refund since 11/10/18 and today its 12/3/18 and still no refund yet. Every rep I spoke with kept telling me to contact the merchant who …
There are some good employees at the winthrop town center location I’ll say that; some other locations (ruskin anyone?) are what you expect – 4 women all looking down and seemingly busy with something other than you even though you’re the …
Scam. No professionalism. Don’t trust any pre-qualified promo from this credit union.
I have currently been sitting in the lobby due to being a victim of fraud on my card. I called customer service who never sent me the fraud email so I didn’t have to come into the lobby so now I have been sitting here for over one hour have …
This is the WORST bank I have ever had to deal with! They literally charge you just to check your balance at an ATM. They nickel and dime you for everything. I had fraud on my account and the representative at the location wouldn’t even put …
I LOVE THIS CREDIT UNION NO PROBLEMS ALWAYS HELPFUL AND CUSTOMER SERVICE KINDNESS THEIR CREDIT CARD DEPARTMENT IS AWESOME AND AMT ON POINT A MEMBER SINCE 2000.
Stay away from this credit union, the absolute worst experience I have ever had. They lied about the rate, never answer their phones and never return
Voicemail. Do yourself a favor and look
For another bank!!
As always it is a pleasure coming in here. I have been banking with Trax for 3 years now. No worries. No stress. I have been able to get acquainted and know at least 1 person at 4 Banks. Amanda Carter made my loan experience amazing. I got …
Trying to make payments on loan is ridiculous. There are no locations close to me all are 20miles away. So I drive to a sister bank to make a payment (which I have done before) they tell me I can’t pay there it isn’t taking my account …
If I could put 0 stars I would, Trax Credit Union transferred $800 into my account (I’m a student and around this time I was applying for school loans) I noticed it was in my account a month after it was transferred, I called 3 times to …
Amanda Carter provided excellent customer service. She helped us complete our auto refinance in a timely fashion with no issues. She clearly explained the terms and streamlined the process. Overall very good attitude and super helpful.