Tri County Area Federal Credit Union Reviews ( 48 )
Went in to do a shared branching transaction and it was a horrible experience. Wasn’t greeted by anyone despite multiple people making eye contact. And, having worked in a bank before, that is one of the worst things to do for security. …
They were very helpful when we went for college loans for our son they took time to explain everything in detail
They do not give the loan itself but they refer to another institution and still took time to help us thank you
Why provide a phone number if you aren’t even going to answer it. Worst phone customer service I’ve ever experienced. It’s not even worth mentioning the half decent things about them because this just takes the cake.
Love being held hostage by them. Can’t leave literally because im either waiting 2 weeks for a check to clear, being hung up on, or their weird hours that are geared against people who work. The NAPA of banks basically.
I am give 4 star and thanking Cassey for fixing the mistake another representative in their made when my daughter and I was in Wednesday the March 19 before the lobby closed. Thank you for help up fix the problem.
Collapse of customer service with the closing of the building. The 30 minute drive thru lines are not worth the insignificant saving account rates and overall OK banking experience
I’ve always been treated very well by the staff at the Pennsburg office. Through my recent and on-going issue, they’ve been nothing but kind, professional, and understanding. I’d recommend this institution to anyone.
I’ve been a member for as long as i can remember.It used to be great.But now mistakes made, customer service is awful,with tellers with attitude.Plus whenever I call in only get voice mail.Probably gonna leave soon.Not a happy camper.
I called on the phone and had the most pleasurable and accomdating experience with Derek P. He is truly a great asset , his knowledge and quick thinking is awesome.
Their website says the drive through is open at 7 AM on Friday, their phone service says their drive through is open at 7 AM on Friday, but when you get there? A sign tells you the drive through opens at 9 AM. Consider this a sign of how much they “care” about their customers: they don’t.
They charge if you take out less than 30 from any atm. Even free ones. They also will keep charging fees if someone hacks thy our account and has your info. They also do not care to call back and will hang up on you when you call to get everything fixed. Not a good place to keep your money overall
Wow! After reading the negative reviews from other people I had to put my two cents in I’ve been a life member of the Tri-County credit Union I have my greatest respect for the staff and the tellers never had a bad moment when I was there.
Pretty Happy …. Hours are good, most of the employees and staff seem friendly enough and knowledgeable about the svcs. offered. Haven’t had to use any loan svcs., just checking and savings accts. and their on line web banking (which is …
Has to be one of the worse banks customers service wise. Every one is always so rude and rarely picks up the phone. Only here because of proximity. Do not recommend
The most unprofessional financial institution I ever encountered. Their technology skills are greatly lacking and their so called manager, Dora, knows nothing. The csr, Karla, is even worse and a complete airhead. Only an unprofessional and …
Great, friendly people who want to give you the best deal possible. Very competitive loan rates. They have been doing very well handling this covid situation and keeping us and their employees safe.
This by far the worst credit union around. If your thinking about being a new customer here don’t do it, go to Diamond right on the same street. Pay checks take forever to clear, they give me personal checks with the wrong account number …
your money quite literally always goes missing randomly or their holding money for like ten years. it’s very stressful and nobody ever picks up their phone. I will be switching immediately. I’m begging you please save yourself the stress. Even if you are in a dire situation where you need your money they don’t answer.
I have been banking here since my mother opened my 1st account 35 years ago. I have had several accounts in tons of other large banks and other credit unions but I always use TCAFCU as my primary! It is a local business and I have never had any problems. Years ago I was a victim of fraud and they totally had my back!
I have been a member for 20 plus years. Great customer service from drive up to the greeter at the door. My family has numerous accounts and a few select credit union employees make it easy to manage our financial well being. Thank u.
3/20
So I’ve been a customer here for about 6 months, when I first signed up for a loan the loan officer went over all the information about the loan and I felt very …
Best bank (credit union) I’ve had so far! No reason to ever switch. They have everything you need and fair rules. Only thing i dislike is that my card doesn’t work in certain locations or when purchasing certain things online.. it’s rare but I want access to my money with no complications.
Worst customer service and tellers. Multiple different tellers have had an attitude or seem bothered carrying out requests on many different occasions. I have called in before and gotten a really nasty attitude from a girl named Amanda. …
This use to be a great bank. I can never get ahold of anyone anymore. I call during business hours and no matter what extension I dial I get a voicemail. I cant even get on the line with the operator and if I do I get put on hold for 30 …
The worst bank ever!!!! Every time I get paid my money some how goes missing. No reason for large chunks of money to go missing and they have no clue where it went. This whole bank is a scam!!! Every time I call they always tell me that the …
I have $33K+ in a savings account and over $2K in checking. I have money in another credit union and everything has always been great, but I wanted an account in a bank close to me. I put money in a savings account and left it there in case …
My mother and sister and I frequent this bank and have for decades, upon utilizing this credit Union we have had a few inconveniences over the past few decades but nothing to write home about. LOL because of the way the bank works you get paid a day early here … just spread the word to your friends! Have a good weekend!
I’ve belonged to this Credit Union for a long time but am getting very frustrated with never getting anyone to answer the phone; if they are that busy then they need to hire an additional person and someone who is able to help you instead …
Sold my car to an individual who had financing through this credit union and I was weary to proceed as it was a check. I called and spoke with Ashley D and she was incredibly helpful and thorough on the process. It put my mind at ease and was able to sell my car with no stress! Great customer service and attention to detail.
This is the worst bank I ever had to deal with. They keep canceling my card almost every week, because I guess shopping at normal stores, and at stores I’m at all the time, is suspicious. Then I’m left standing in line at the register with …
They used to be great, help in any situation,help you build. Now they will regularly pester you over the smallest infraction, and not help if you if you have problems. Theyll also pull money out of your checking and savings to pay loans if …
They’re never physically open during a time that is convenient for working class people. Closes for inconvenient weather that lasts for only 30 minutes. Mobile deposits and ATM deposits take 5 business days to receive. What kind of bank is this?
This institution has some of the worst policies. There is a fee if you do not withdraw a certain amount of funds from your account. They hold deposited checks an exorbitant number days when they clear due to EFT in much less time.
Have been with this CU for more then 20 years. Things have definitely changed a lot of the last 10 years. Charges for not taking a minimum out of the ATM, charges to use your own savings account for over draft, etc… My biggest issue is …
Went in to do a shared branching transaction and it was a horrible experience. Wasn’t greeted by anyone despite multiple people making eye contact. And, having worked in a bank before, that is one of the worst things to do for security. …
Rude woman on phone
Very pleased with the personalized service.
Checks take forever to clear and unfriendly place
Everything, been with it since 1994 and won’t change bank’s.
They are very unprofessional and have no customer service skills
They are the worst bank and have bad customer service
Always very great to work with at Pennsburg Office. Highly recommend
Will never deal with this company ever again. Very unfriendly bank.
I have been a member since 1992, always a good experience
Have my account here and the people are friendly! Use the ATM often and it’s well-lit at night.
Will be finding another credit union. Like everyone else says unprofessional and they are behind the times with tech.
They were very helpful when we went for college loans for our son they took time to explain everything in detail
They do not give the loan itself but they refer to another institution and still took time to help us thank you
Why provide a phone number if you aren’t even going to answer it. Worst phone customer service I’ve ever experienced. It’s not even worth mentioning the half decent things about them because this just takes the cake.
So far they have treated me very well, I have no complaints about them. Tri County Area Federal Credit Union ⭐⭐⭐⭐⭐
Love being held hostage by them. Can’t leave literally because im either waiting 2 weeks for a check to clear, being hung up on, or their weird hours that are geared against people who work. The NAPA of banks basically.
I am give 4 star and thanking Cassey for fixing the mistake another representative in their made when my daughter and I was in Wednesday the March 19 before the lobby closed. Thank you for help up fix the problem.
Collapse of customer service with the closing of the building. The 30 minute drive thru lines are not worth the insignificant saving account rates and overall OK banking experience
I’ve always been treated very well by the staff at the Pennsburg office. Through my recent and on-going issue, they’ve been nothing but kind, professional, and understanding. I’d recommend this institution to anyone.
I’ve been a member for as long as i can remember.It used to be great.But now mistakes made, customer service is awful,with tellers with attitude.Plus whenever I call in only get voice mail.Probably gonna leave soon.Not a happy camper.
I called on the phone and had the most pleasurable and accomdating experience with Derek P. He is truly a great asset , his knowledge and quick thinking is awesome.
Their website says the drive through is open at 7 AM on Friday, their phone service says their drive through is open at 7 AM on Friday, but when you get there? A sign tells you the drive through opens at 9 AM. Consider this a sign of how much they “care” about their customers: they don’t.
They charge if you take out less than 30 from any atm. Even free ones. They also will keep charging fees if someone hacks thy our account and has your info. They also do not care to call back and will hang up on you when you call to get everything fixed. Not a good place to keep your money overall
Wow! After reading the negative reviews from other people I had to put my two cents in I’ve been a life member of the Tri-County credit Union I have my greatest respect for the staff and the tellers never had a bad moment when I was there.
Pretty Happy …. Hours are good, most of the employees and staff seem friendly enough and knowledgeable about the svcs. offered. Haven’t had to use any loan svcs., just checking and savings accts. and their on line web banking (which is …
I have never had any problems with this credit union and their mobile app makes life a lot easier
Has to be one of the worse banks customers service wise. Every one is always so rude and rarely picks up the phone. Only here because of proximity. Do not recommend
The most unprofessional financial institution I ever encountered. Their technology skills are greatly lacking and their so called manager, Dora, knows nothing. The csr, Karla, is even worse and a complete airhead. Only an unprofessional and …
Great customer service they need to answer the phone on a timely matter
Great, friendly people who want to give you the best deal possible. Very competitive loan rates. They have been doing very well handling this covid situation and keeping us and their employees safe.
This by far the worst credit union around. If your thinking about being a new customer here don’t do it, go to Diamond right on the same street. Pay checks take forever to clear, they give me personal checks with the wrong account number …
your money quite literally always goes missing randomly or their holding money for like ten years. it’s very stressful and nobody ever picks up their phone. I will be switching immediately. I’m begging you please save yourself the stress. Even if you are in a dire situation where you need your money they don’t answer.
I have been banking here since my mother opened my 1st account 35 years ago. I have had several accounts in tons of other large banks and other credit unions but I always use TCAFCU as my primary! It is a local business and I have never had any problems. Years ago I was a victim of fraud and they totally had my back!
I have been a member for 20 plus years. Great customer service from drive up to the greeter at the door. My family has numerous accounts and a few select credit union employees make it easy to manage our financial well being. Thank u.
3/20
So I’ve been a customer here for about 6 months, when I first signed up for a loan the loan officer went over all the information about the loan and I felt very …
Best bank (credit union) I’ve had so far! No reason to ever switch. They have everything you need and fair rules. Only thing i dislike is that my card doesn’t work in certain locations or when purchasing certain things online.. it’s rare but I want access to my money with no complications.
Worst customer service and tellers. Multiple different tellers have had an attitude or seem bothered carrying out requests on many different occasions. I have called in before and gotten a really nasty attitude from a girl named Amanda. …
This use to be a great bank. I can never get ahold of anyone anymore. I call during business hours and no matter what extension I dial I get a voicemail. I cant even get on the line with the operator and if I do I get put on hold for 30 …
The worst bank ever!!!! Every time I get paid my money some how goes missing. No reason for large chunks of money to go missing and they have no clue where it went. This whole bank is a scam!!! Every time I call they always tell me that the …
I have $33K+ in a savings account and over $2K in checking. I have money in another credit union and everything has always been great, but I wanted an account in a bank close to me. I put money in a savings account and left it there in case …
My mother and sister and I frequent this bank and have for decades, upon utilizing this credit Union we have had a few inconveniences over the past few decades but nothing to write home about. LOL because of the way the bank works you get paid a day early here … just spread the word to your friends! Have a good weekend!
I’ve belonged to this Credit Union for a long time but am getting very frustrated with never getting anyone to answer the phone; if they are that busy then they need to hire an additional person and someone who is able to help you instead …
Sold my car to an individual who had financing through this credit union and I was weary to proceed as it was a check. I called and spoke with Ashley D and she was incredibly helpful and thorough on the process. It put my mind at ease and was able to sell my car with no stress! Great customer service and attention to detail.
This is the worst bank I ever had to deal with. They keep canceling my card almost every week, because I guess shopping at normal stores, and at stores I’m at all the time, is suspicious. Then I’m left standing in line at the register with …
They used to be great, help in any situation,help you build. Now they will regularly pester you over the smallest infraction, and not help if you if you have problems. Theyll also pull money out of your checking and savings to pay loans if …
They’re never physically open during a time that is convenient for working class people. Closes for inconvenient weather that lasts for only 30 minutes. Mobile deposits and ATM deposits take 5 business days to receive. What kind of bank is this?
This institution has some of the worst policies. There is a fee if you do not withdraw a certain amount of funds from your account. They hold deposited checks an exorbitant number days when they clear due to EFT in much less time.
Have been with this CU for more then 20 years. Things have definitely changed a lot of the last 10 years. Charges for not taking a minimum out of the ATM, charges to use your own savings account for over draft, etc… My biggest issue is …