Our hospital has provided high-quality healthcare and superior service to South Nashville, Antioch and other neighboring communities for the past 40 … See more
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Tristar Southern Hills Medical Center Reviews ( 140 )
I’m scared. I went to the ER last week and received and IV in my lower arm. Usually ppl tel me I have good veins on my left arm so idk why they weren’t able to get it there… anyways it’s over a week later and my arm is in pain and I’m …
I was recently there for a total hip replacement surgery. From pre-admission testing to surgery to discharge, I couldn’t have been more pleased with the care received. Everyone was friendly, professional, efficient, and tried to meet my …
My whole experience was excellent, from checking into emergency, x-rays of my fractured shoulder were done promptly and very carefully to minimize the pain. PA Taylor was very informative and answered our questions i felt well cared for. Thank you to everyone I met there!
My Primary Care Physician and nurses are always friendly, informative, and caring.
The front desk check in staff.. not so much. The aggressive collection practice …
It was awful. My mom has dementia every time I went up there her plate of food was sitting on the table. The techs or whomever supposed to feed her did not. When they released her her diaper was full and inside the diaper was a pull up
Upon checking in, I felt like a number at the DMV. Their privacy policy is A JOKE. I may as well announced my illness on the loud speaker. Once seen, I was rushed by the male Nurse Practitioner and he seemed as though he was downplaying my …
My wife was receiving her 4th spinal cord stimulator. This is the first at this facility. Our combined experience was above all expectations. We encountered the most friendly and helpful staff from the moment we entered until my wife was released. Congrats to all!!
I just had to share my experience with my sudden admission toTriStar Southern Hills Hospital on 1/20/22. What a way to start the year, being admitted in the hospital! We are not native Nashvillian’s. But we have lived here over 20 years. …
This is the friendliest hospital in Nashville and the easiest to get to! You don’t have to deal with the downtown traffic mess. Top notch doctors, nurses, and staff. Very clean and great amenities for family members who are waiting.
For the past 6 weeks I have been living a nightmare. I suffered an injury which left me in severe pain (worse than natural childbirth). Before coming here, I went to two other ER’s 5 days prior seeking help and answers, hiwever, I was …
I had a routine colonoscopy procedure performed by a fantastic team, lead by my own PCP. Everything from check-in through the entire process was streamlined and kind. I had every question answered and I literally was not left alone for …
I received extraordinary care during my stay at Southern Hills Hospital. All the staff were polite and respectful and went beyond what was expected as a patient. They all treated me as though they wanted the very best for me as if I were a …
The hospital was very clean, organized, and looks like it was recently remodeled, giving everything that “brand-new” sheen. Everyone on the staff was amazing not only in their knowledge of the procedure that I was there for, but also in making me feel very comfortable. I would recommend them to anyone.
My entire visit from star to finish was superb. The front desk rep was friendly and very efficient as well as showed empathy, she got me to a room in less than 4 mins! The nurse was excellent! Very knowledgeable and compassionate. The …
Southern Hills has earned the reputation as the worst hospital in Nashville, as many reviewers note. I went to the ER more than a year ago, and I remain deeply traumatized by the treatment – or actually the lack of treatment – that I …
The nurses was awful. They sticker me 4 times and the last time they sticker she was being rude and I was screaming for my life and she didn’t take the knife out only after I kept screaming she took it out and I discharged myself didn’t get any treatment at all because of poor service and rude nurses
Margaret the volunteer up front. Made our visit very VERY pleasant. I am hard of hearing she made sure to speak to me so I could hear her. She made sure I understood everything. You have one sweet lady working for you. The nurses in the back was friendly also. Great job.
i would give this place a 0 if i could. easily one of the worst hospitals i have ever attended. my mom arrived by AMBULANCE (which you would think meant urgent in their eyes) & waited IN THE HALLWAY on a gurneyfor 5 hours before receiving …
This is the worst hospital in Tennessee if you’re a POC. When we pulled up to the emergency door and was throwing up all over the place they did nothing. When my family limp body from throwing up was in a wheelchair the front desk attendee …
Here’s my experience at Southern Hills with Gastroenterology’s Clayton Spiceland. Truthfully, I initially liked Dr. Spiceland. However, I’ve recently never felt so ignored by a doctor. I scheduled an appt to be placed back on an …
Dr Davis is very easy to communicate with, was thorough in explaining the procedure I needed and I would highly recommend him if you need foot surgery! The staff in the clinic and everyone I encountered at the hospital the day of my …
When I went for my visit last Sunday I went it because I have been fighting a bad sinus infection for over a week and I had a hard breathing and I was wheezing very bad. They have my an X-ray of my chest but did not tell me the results from …
This was a eye opener of an experience. The doctor(Dr. Dierckman) and all the nurses that took care of me did an extraordinary job. All of these personnel treated me with kindness and passion that I have not experienced in any medical …
I had surgery scheduled here with Dr. Dierckman from Elite Ortho. The entire staff was so pleasant and helped put me at ease! From the moment I checked in at the front desk until I left, every nurse, patient representative, and physician …
From coming to pre-registration to being discharged every person we came in contact with was friendly, helpful and caring. The communication with my family while I was in surgery was fantastic. We were very well taken care of and would use the hospital again.
I’ve had multiple surgeries in the Nashville area. I’ve had two of them at Southern Hills. And both times has been the best experience. A year ago I had to have an emergency surgery at one of the hospitals downtown Nashville. The surgical …
I went to this hospital yesterday and one of the nurses was honestly the best. Her name is Mestawet yimam (Misty) I was in room 202, and she helped us out and made sure that we felt comfortable in our time there. Whenever I needed help she …
I came in through ER. Don’t remember a lot down there in the ER. But I was moved to critical care for a couple of days. I had one nurse that just had a chip on her shoulder and seem to be very rude and very short with me. I had asked her …
Left me two days later going almost paralyzed, and in the ER at Vanderbilt to be actually diagnosed with a lesion on my spine, when Southern Hills said that they didn’t see one and I probably had a strain or muscle sprain. …
Very clean hospital. The staff was extremely friendly and willing to help before and after my knee surgery. I appreciated all the staff, nurses and physicians who asked thorough questions before and after as well. Made me feel safe
I have no complaints. I am always treated with the best care. They are very informative. I just recently had surgery here and I was treated as if I was a family member of theirs. They took such good care of me. I will recommend Southern Hills to everyone. Dr.Patrick Davis is awesome as well.
Everyone was very nice and very helpful. The lady who gave us i pad to register was excellent. They didn’t have order from doctor but she got on phone and got test set up asap. She does a wonderful job taking care of people. Lab worker was very nice. Over all a great experience.
This was my second knee placement to have. The same message applies! Everyone that spoke to me were amazing people with shining personalities! I would recommend TriStar to anyone!!! Really great caregivers there!!!
This is by far my favorite hospital in the area. They are attentive, happy, and does what is best for the patient. Sadly, I’ve been hospitalized many times, and when my insurance allows, this is my preferred location. It’s a bonus that all …
The team in the “The Joint and Spine Surgery Center” were absolutely wonderful. the care prior to and throughout my outpatient hip replacement surgery was excellent. Every aspect of preparation and post op recovery was focused on making …
The nursing staff was extremely friendly and caring. I especially liked the woman in the office over my room who monitored everything about me via camera and microphone, from heart rate to phone conversations to making a comment about my body size. Talk about attention to detail! Love it!
My Mom has dementia two doctors told me I could stay in ICU I went to get something to eat could not get back in. I was so upset. The nurse gave me the wrong information when we went home. When home health call me they had the wrong information about my mom.
Dr Taylor is a wonderful doctor she has helped me serval times with recurring cyst/abscess her technique of pre numbing the area before she actually stick you with the needle to numb it then cutting them open to drain is so helpful and it …
Worst place ever NO EMPATHY!!! I been here for 7 hours and the doctor don’t gave me anything for pain and the nurses don’t care my self. So if you want to be charged for everything and don’t get a good health care came here and get worst. Saturday, 9/23/2022 Time: 9:47pm
GO TO ANY ER EXCEPT FOR THIS ONE! I was literally writhing on the floor of the ER in pain for over 3 hours before getting taken into the back for pre-screening. After that I was finally brought in to the back and was given a bed in the …
The staff was amazing and very kind and attentive. However the wait time was a little ridiculous. I understand that they take most serious emergencies first, however, I was having heart issues. After the EKG I seemed to wait forever to be seen. Didn’t appear to have a lot of staff there.
Had my annual mammogram done at Women’s Imaging Center. The wait time was under 10 minutes and the actual test took hardly any time at all. It was a great experience for a dreaded annual appointment.
Went there twice. first experience was great second experience…came out with two bruised arms because none of the nurses knew how to take blood. (Kept laughing off b/c ‘it just wouldn’t work’) Did not receive any apologetic discount and …
All medical personnel were very nice. This was my fourth or fifth colonoscopy; the endoscopist in all has been my primary care physician, Matthew Brust, who I trust with my life. As usual, the anesthesiologist and the person administering …
Only actually went to the ER cause I’m pregnant and was in intense pain with a fever. Started at southern hill at 10pm, ended up being transferred to centennial, was there til 6am. Left with an undiagnosed kidney infection, and did they …
Everyone was so friendly and helpful. I didnt feel like just a number, the doctors and nurses shared information about me to doctors and nurses coming in for thier shift. They made it personal. What a difference it makes in your care! Thank you so much for treating me, the person, and not just patient in room 301A.
My procedure went smoothly from the time I entered Tri Star Southern Hills Medical Center until I was released. Dr. Spiceland, the nurses and other hospital personnel were kind and completely professional.
Wonderful care & help in the ORTHOPEADICS ward after shoulder replacement. All the nurses were so kind when I needed them quickly.. They went above &. Rhonda to keep. Me comfortable. I am most grateful
I had to put one star to post this. I give then a zero stars. I came in by ambulance hard time breathing. I provided all my medical information and inform them I had not taken my morning medication. They didn’t have a rapid Covid test. …
Very fast and efficient. Staff and nurses were kind and did their job great. My medical issue was handled with care and I will always recommend this hospital.
Go here. I have received the utmost care from this place. Not a huge fan, of hospitals. I always felt like I was trial trying to prove myself. Not here, they listened, they care, and they’ll go the extra mile to make sure you’re okay. …
My husband and I find everyone working in the hospital. our doctors, nurses and therapy personnel to be kind, considerate and caring. We’ve been using Southern Hills Medical and Southern Hills hospital as our medical center for over 25 years and plan to continue as long as we are able.
Everyone was super nice at the hospital, from the check in lady to the nurses to the doctor himself. Friendly, easy-going, polite. I thought the entire experience was very professional and pleasant. Would recommend this team highly.
Food was great for a hospital but thats where the good stopped.
The staffing was so short handed the nurses and techs were unable to even follow Dr’s orders. I was suppose to be up every hr because of a knee replacement and …
I was admitted into hospital as a heart attack patient. The Nurse who took to me to my room failed to activate the portable heart monitor. When I told her I was having chest pain she stated the portable heart machine will let people know …
This place needs workers to help move people through. I was there for 3 hours in the lobby with COVID-19 and the only thing that they did was my triage and drew blood. I never got to see a doctor, no room for comfort so I left the ER. I’m …
My family recently had our first experience with Southern Hills medical center. Mother had a hip replacement there last week, and from the moment we walked in, and until we left, was like no other hospital we’ve ever been in. The first …
Everyone, from reception throughout discharge, was an outstanding example of what a health-care giver should be! They took time to answer any questions I had, treated me as though my case was important to them, and made me feel comfortable …
From the time we walked in the front door til the time we left after my out patient surgery was a great experience. Very nice people. My nurses in the surgery hold area were so wonderful and went above and beyond to make me comfortable, all …
I had the BEST experience ever here. Out of all of the places I’ve been and out of all of the surgeries I’ve had, this tops it off. I had the best nurses, the best doctor, the best care. I couldn’t of asked for better! From the time I …
Literally from the moment I checked in to when I was wheeled to my vehicle upon departure every employee I came across was super friendly to me and my family, very professional and even good humored which put me at ease and put several …
Best hospital I’ve ever been in!! Every employee was friendly and professional. Nurses were outstanding!! It was, no kidding, more like an upscale hotel than a hospital. Food was good and special requests for guest meals or special …
My experience with this medical facility was by far the best I have ever had. I grew up watching my father in and out of hospitals and I myself have been in and out of hospitals. They provide excellent care while maintaining complete …
Everyone was very helpful. I didn’t have to wait they saw me immediately. Found out what was wrong and treated me. When you are sick these are the doctors and nurses you need. Thank you!!
I FELT BLESSED TO BE IN THE HANDS OF THE STAFF FROM THE EMERGENCY ROOM TO THE ICU. 24/7 ATTENTION AND I REALLY NEEDED IT. IRMA-PEYTON-DEBBIE WERE THE VERY BEST AT WHAT BTHEY HAD DONE FOR ME. ONCE I WAS IN ICU EVERYTHING MENTALLY AND …
recently I was in the hospital several times and on several different units. I was well taken care of and staff was very efficient, They worked together well and responded to my needs and requests quickly.
I had an excellent experience. The lady at the check-in desk was very friendly. The technician who took the x-rays was made my visit comforting and pleasant.
I was very impressed and pleased with my visit to TriStar Southern Hills. Would definitely recommend it. Loved the staff , especially Sally who did my mammogram
I had to refuse signing discharge papers in order to get them to do a CT scan on my mom’s hip. The CT scan revealed a fracture. The initial ER doctor was very disrespectful to me and refused to listen to my concerns.
I was in respiratory distress, called prior to arrival because I drove with minor child. ER doctor and staff were horrible. M.D. even yelled at me and said he had other patients. Register was slow. Horrible avoid this hospital at ALL costs!
Cheery and courteous people every step of the way. My appointment was for 2 pm and instructed to be there 1 hour in advance. Was finished with paperwork and appointment by 1:10. Very efficient.
Everyone was super nice. I came in at night and it seemed a little disorganized about getting me my meds. I didn’t get them until the next morning. I don’t think I got them all. Other than that it was as good as it gets.
Through a fall that broke my shoulder in 4 places, I was taken to the ER. From the EMS drivers to the ER staff they are absolutely amazing people. I couldn’t have asked for better care . Dr Dierckman who performed my surgery I don’t have the words to say how exactly I feel. Just extremely qualified. Thank you all so much.
In 2022 and early 2023, I have sent to Southern Hills, for several test, Out Patient & ER. Everyone who helped care for me was kind and professional. This made my experience more pleasant. Life is difficult when a person is sick and good care helps us to feel cared for
Did not have to wait long. The lady who checked me in and the lady who did my imaging took the time and effort to make me feel comfortable. That means a lot to an anxious patient.
watched er staff verbally ridicule a few drug users while waiting 10hrs to get open bleeding wound stitched up. desk jockeys there seem to be fed up with the non english speaking , black and brown patients that interrupt their convos with each other about what happened on the masked singer last night
Husband had a knee replacement. Everyone from pre-surgery to recovery to floor nurses were great. We love Dr Beal and his staff as well! Great experience. Abby on 5th floor was great. Thanks!
As always the staff is phenomenal and friendly. My doctor which is Dr. Brust is always very thorough and takes his time with each patient. He listens to your problems and concerns and really cares.
Concierge at entry desk was very helpful and positive; got me quickly in for my appointment, and the nurse tech was friendly and knowledgeable about what would happen with my testing. Expected to spend about an hour, maybe hour and a half; was in and out in roughly 30 minutes. Way faster and more pleasant than I expected!
The staff was nice and the treatment was okay. They were “low on supplies” so that put a HUGE SPLINT ON MY LEG. IT LITERALLY WRAPPED AROUND MY LEG TWICE and WAS COMPLETELY USELESS. I also got a couple of copy machine copies of my X-rays.Obviously, none of this was of any use. I WILL NEVER GO THERE AGAIN.
Russell was amazing in the echocardiogram lab. He calmed me down and talked me through the whole procedure. Kudos to him. Also the head of RT was great at explaining everything to me while preforming my PFT. I am sorry I don’t remember his …
My operation was held off for 3 days. I sat with a dislocated, broken foot for 3 days. The dr said would do the following day in the ER and it was a lie because my family wanted me to leave. They told us what we wanted to hear to get us to …
My sister went into the ER at southern hills last night and was completely disregarded. She found out she has terrible heart problems yet the nurse practitioner (male and aware of the results of her ekg) on duty was utterly dismissive of …
Had a great experience from the receptionists and pre-admision for my surgery and eventual through my surgery. They services rendered were top notch and the team of medical staff were indeed, …
The nurses and doctors were kind and helpful. I was seen quickly and was sent home with all that I needed in order to schedule my surgery and begin the recovery process.
The staff were very caring and professional. I was transferred to the Vanderbilt emergency room because Southern Hills did not have a GI doctor on duty. The wait for the ambulance to take me was very long, but I don’t think this was Southern Hills’ fault.
My experience at Cardiac Rehab is awesome. Teresa and Cay are exceptional. I am amazed at the individual attention they give to each one attending. I would recommend this rehab to anyone.
The floating nurse that kept coming into my room really needed to float away. Her bedside manner sucked and I wouldn’t recommend her to anybody. I also discovered 4 days after being released from the hospital that the catheter tube that was …
Be it the surgery I had in this facility in last April, or all the follow up doctor visits, i’ve had a great experience. All the personnels are friendly and patients. Especially nurses are extraordinary. They really took care of me like family.
I was a little apprehensive going to Southern Hills since I live in Murfreesboro and use the hospitals there. I can say with a doubt I had excellent service from the greeting at the front desk to them getting me in the car to go home. The inpatient nurses, recovery nurses were all great!
My wife had surgery to implant a spinal stimulator. Dr. Hilgenhurst was great. Justin (device guy) was super. Nurses were beyond expectation. Wife said she felt like she had “spa care”! Perfect experience … similar to what I have always received.
The medical staff at Southern Hills hospital made my experience so much better. The nursing staff, specifically Lillian/night shift was very professional, responsive and caring. She took the time to listen and had attention to detail. …
I was seen at the Cane Ridge ER . While there I was told that they were unable to provide blood test. REALLY!!!
One week later nit feeling any better I went to the main hospital. Emergency . …
The nursing staff was outstanding…attention to patient needs was far above what might have been expected. The hospitalist, Dr. Cervone, was exceptional in his attention, care, and especially his “bed side” manor. The only …
My visit to the ER was one of my best experiences at an ER. They took me straight back to a room and within no time at all the doctor came right in and talked to me when started running tests. The doctor and nurses were all very nice. Recommend Tristar southern hills to anyone.
My stay was very comfortable, all of the nurses, the ones that cleaned my room was extra nice. I could have ask for better care. All of the doctors that could take of me were exceptable great. Thank you all for the great care.
Intake nurse was great. Otherwise really bad experience. I feel like my nurses would have been good but I never saw them due to another emergency in the ER. But instead of assigning another nurse to check in on me, they abandoned me for …
This ER is the best and most efficient I’ve ever seen! The nurse and doctor that took care of me were absolutely amazing. The nurse and doctor talked to me and answered all my questions and were very nice. I can’t say enough good things about this ER. I would recommend this ER to everyone I know. Thank you for being so kind to me!
Cardiac Rehab team was superb(I’m a nurse and very picky) the facility is relatively small but always impeccably clean and because they move people so succinctly from machine to machine you don’t realize the closeness of the facility. Every …
The staff was very courteous and understanding of my needs. Southern hills is a very clean hospital and very efficient. It is a great location because my wife hates driving in traffic. Should I have any other procedures Southern Hills would be on top of the list.
I recently brought my grandfather to this ER. He has been to this ER several times in the past. But he noticed that this time the whole atmosphere was different. People were friendly. He was treated quickly and efficiently. Now he won’t …
The intake person was a little bit rude because I ran 10 minutes later and she was ready to go home. She indicated she needed my intake info, which I had already completed on line. She eventually found it after I had already completed the …
Unfortunately had to go to the emergency room 2 times last week but I wouldn’t have rather gone to any other one. The care and attention I was given was remarkable. Super clean facility as well.
I truly appreciate Dr. Burke and his whole team.
Where to begin! So many wonderful nurses including but not limited to Theresa, Tammy and Janet in endoscopy. I had a couple minor issues with my iv due to my tiny veins and they were so comforting and like family. Crazy how in a few short hours you can become close. Glad to see there are still kind people in the world.
Staff was extremely nice and worked with me while I was very emotional due to not feeling well…there are a few reasons I do have to rate it 3 stars though…1. My door was made of glass, and though the room did have a curtain I still felt I …
I have been in hospital middle management for 35/years and unfortunately I have had to visit many hospitals around the country.
I cannot say enough great things about the absolute most caring and sincere …
As a critically ill patient airlifted to thie hospital, I found the hospital to be a great one. Although I do not remember anything from the first 4 or 5 days as I was out of it, I found the staff, doctors, and nurses and other caregivers …
They got me in right away without a wait at all! The rooms were very comfortable and the staff was more than accommodating. I was having stomach pain so they started an IV right away to provide my body some comfort while they ran tests. Turns out it was just a stomach virus but they made sure to rule out anything serious first.
I have been to the outpatient center for mammograms more than once, and it is wonderful experience, very personalized. They take you into a small private room where you get into your gown, and then go a few steps down the hall to be …
I’ve always had a good experience. Sad, but this was my 3rd hospitalization this year. With or without insurance, they treat me with respect and kindness. The cleaning people are the most kindest, sweetest individuals. They give you a warm loving feeling. Thank you for being top notch in my eyes.
I was asked permission to be checked in by a brand new employee. He was very polite and personable, and confidently asked his coach for assistance/confirmation as needed. Then, my imaging technician was light-hearted and efficient; got me …
I had a good appointment, the second time around. The first appointment was postponed with me waiting for my procedure because confirmation from my insurance company had not been completed. Rebecca at the front desk did much to assuage my …
Everyone here was great. I had lumbar spinal fusion surgery, and the entire staff was awesome. Dana, my night nurse, needs a raise. She has been absolutely incredible. So nice, professional, informative, and just overall amazing. I have …
I was from out of town visiting my daughter and had to find an ER. She directed me here. Ended up needing my appendix removed. From the ER staff to the surgical team and nursing staff it has been all 5 stars. I felt everyone really loved …
My experience was EXCELLENT! I arrived for surgery at 5:30 AM and the lady who was at the desk was full of energy and it made us feel so much better that she was very friendly! Everyone from those with anesthesia, to the waiting room to …
I’m scared. I went to the ER last week and received and IV in my lower arm. Usually ppl tel me I have good veins on my left arm so idk why they weren’t able to get it there… anyways it’s over a week later and my arm is in pain and I’m …
I was recently there for a total hip replacement surgery. From pre-admission testing to surgery to discharge, I couldn’t have been more pleased with the care received. Everyone was friendly, professional, efficient, and tried to meet my …
Had excellent care. Nursing staff was great. Very compassionate.
I love that place . Everybody is so nice and Caring. My favor RN was G E Cushley she was so nice.
Professional and they valued my time! Friendly and welcoming staff. I felt all issues were addressed.
My whole experience was excellent, from checking into emergency, x-rays of my fractured shoulder were done promptly and very carefully to minimize the pain. PA Taylor was very informative and answered our questions i felt well cared for. Thank you to everyone I met there!
My Primary Care Physician and nurses are always friendly, informative, and caring.
The front desk check in staff.. not so much. The aggressive collection practice …
It was awful. My mom has dementia every time I went up there her plate of food was sitting on the table. The techs or whomever supposed to feed her did not. When they released her her diaper was full and inside the diaper was a pull up
Upon checking in, I felt like a number at the DMV. Their privacy policy is A JOKE. I may as well announced my illness on the loud speaker. Once seen, I was rushed by the male Nurse Practitioner and he seemed as though he was downplaying my …
My wife was receiving her 4th spinal cord stimulator. This is the first at this facility. Our combined experience was above all expectations. We encountered the most friendly and helpful staff from the moment we entered until my wife was released. Congrats to all!!
I just had to share my experience with my sudden admission toTriStar Southern Hills Hospital on 1/20/22. What a way to start the year, being admitted in the hospital! We are not native Nashvillian’s. But we have lived here over 20 years. …
Everyone was so nice and caring. The EMT’s, Nurses, Doctors, Respiratory Therapists, Custodial Staff, Kitchen Staff. Thank you all!!
This is the friendliest hospital in Nashville and the easiest to get to! You don’t have to deal with the downtown traffic mess. Top notch doctors, nurses, and staff. Very clean and great amenities for family members who are waiting.
For the past 6 weeks I have been living a nightmare. I suffered an injury which left me in severe pain (worse than natural childbirth). Before coming here, I went to two other ER’s 5 days prior seeking help and answers, hiwever, I was …
I had a routine colonoscopy procedure performed by a fantastic team, lead by my own PCP. Everything from check-in through the entire process was streamlined and kind. I had every question answered and I literally was not left alone for …
My nurses were very attentive of my needs and made me comfortable
I was greeted in a friendly and courteous manner the moment I walked in the door by the and that continued throughout my visit
I received extraordinary care during my stay at Southern Hills Hospital. All the staff were polite and respectful and went beyond what was expected as a patient. They all treated me as though they wanted the very best for me as if I were a …
The girl who called to schedule my surgery was lacking in customer service skills. It felt like she didn’t like her job.
The staff was really great in taking care of me!!! I can not say enough about the care and concern that I received!!
The hospital was very clean, organized, and looks like it was recently remodeled, giving everything that “brand-new” sheen. Everyone on the staff was amazing not only in their knowledge of the procedure that I was there for, but also in making me feel very comfortable. I would recommend them to anyone.
Nurses staff were great at the er untill I was admitted, had a spine surgery and recovery room was horrific ,treated badly and was rushed out
My entire visit from star to finish was superb. The front desk rep was friendly and very efficient as well as showed empathy, she got me to a room in less than 4 mins! The nurse was excellent! Very knowledgeable and compassionate. The …
I would like to say thank you so much to the Staff at Southern Hills Medical Center.
They are the Best!
The staff and the procedure were 5 Stars. The lack of parking brought the overall score down to 4 stars.
Southern Hills has earned the reputation as the worst hospital in Nashville, as many reviewers note. I went to the ER more than a year ago, and I remain deeply traumatized by the treatment – or actually the lack of treatment – that I …
The nurses was awful. They sticker me 4 times and the last time they sticker she was being rude and I was screaming for my life and she didn’t take the knife out only after I kept screaming she took it out and I discharged myself didn’t get any treatment at all because of poor service and rude nurses
Margaret the volunteer up front. Made our visit very VERY pleasant. I am hard of hearing she made sure to speak to me so I could hear her. She made sure I understood everything. You have one sweet lady working for you. The nurses in the back was friendly also. Great job.
i would give this place a 0 if i could. easily one of the worst hospitals i have ever attended. my mom arrived by AMBULANCE (which you would think meant urgent in their eyes) & waited IN THE HALLWAY on a gurneyfor 5 hours before receiving …
This is the worst hospital in Tennessee if you’re a POC. When we pulled up to the emergency door and was throwing up all over the place they did nothing. When my family limp body from throwing up was in a wheelchair the front desk attendee …
Here’s my experience at Southern Hills with Gastroenterology’s Clayton Spiceland. Truthfully, I initially liked Dr. Spiceland. However, I’ve recently never felt so ignored by a doctor. I scheduled an appt to be placed back on an …
Dr Davis is very easy to communicate with, was thorough in explaining the procedure I needed and I would highly recommend him if you need foot surgery! The staff in the clinic and everyone I encountered at the hospital the day of my …
When I went for my visit last Sunday I went it because I have been fighting a bad sinus infection for over a week and I had a hard breathing and I was wheezing very bad. They have my an X-ray of my chest but did not tell me the results from …
This was a eye opener of an experience. The doctor(Dr. Dierckman) and all the nurses that took care of me did an extraordinary job. All of these personnel treated me with kindness and passion that I have not experienced in any medical …
I had surgery scheduled here with Dr. Dierckman from Elite Ortho. The entire staff was so pleasant and helped put me at ease! From the moment I checked in at the front desk until I left, every nurse, patient representative, and physician …
From coming to pre-registration to being discharged every person we came in contact with was friendly, helpful and caring. The communication with my family while I was in surgery was fantastic. We were very well taken care of and would use the hospital again.
I’ve had multiple surgeries in the Nashville area. I’ve had two of them at Southern Hills. And both times has been the best experience. A year ago I had to have an emergency surgery at one of the hospitals downtown Nashville. The surgical …
I went to this hospital yesterday and one of the nurses was honestly the best. Her name is Mestawet yimam (Misty) I was in room 202, and she helped us out and made sure that we felt comfortable in our time there. Whenever I needed help she …
I came in through ER. Don’t remember a lot down there in the ER. But I was moved to critical care for a couple of days. I had one nurse that just had a chip on her shoulder and seem to be very rude and very short with me. I had asked her …
Left me two days later going almost paralyzed, and in the ER at Vanderbilt to be actually diagnosed with a lesion on my spine, when Southern Hills said that they didn’t see one and I probably had a strain or muscle sprain. …
Very clean hospital. The staff was extremely friendly and willing to help before and after my knee surgery. I appreciated all the staff, nurses and physicians who asked thorough questions before and after as well. Made me feel safe
I had excellent care and especially appreciated how considerate and kind the nurses were!
I have no complaints. I am always treated with the best care. They are very informative. I just recently had surgery here and I was treated as if I was a family member of theirs. They took such good care of me. I will recommend Southern Hills to everyone. Dr.Patrick Davis is awesome as well.
Everyone was very nice and very helpful. The lady who gave us i pad to register was excellent. They didn’t have order from doctor but she got on phone and got test set up asap. She does a wonderful job taking care of people. Lab worker was very nice. Over all a great experience.
This was my second knee placement to have. The same message applies! Everyone that spoke to me were amazing people with shining personalities! I would recommend TriStar to anyone!!! Really great caregivers there!!!
This is by far my favorite hospital in the area. They are attentive, happy, and does what is best for the patient. Sadly, I’ve been hospitalized many times, and when my insurance allows, this is my preferred location. It’s a bonus that all …
The team in the “The Joint and Spine Surgery Center” were absolutely wonderful. the care prior to and throughout my outpatient hip replacement surgery was excellent. Every aspect of preparation and post op recovery was focused on making …
The nursing staff was extremely friendly and caring. I especially liked the woman in the office over my room who monitored everything about me via camera and microphone, from heart rate to phone conversations to making a comment about my body size. Talk about attention to detail! Love it!
First time at this ER and it was a great experience. Dr’s, nurses and staff were amazing!
My Mom has dementia two doctors told me I could stay in ICU I went to get something to eat could not get back in. I was so upset. The nurse gave me the wrong information when we went home. When home health call me they had the wrong information about my mom.
It was very beautiful service in ER they have helped me a lot they were so nice to me. I just wanted to Thank you so much. 🌹 …
The staff were very professional and very kind and polite. I received wonderful care and was made to feel special!
What a wonderful experience. From the minute I walked through the door until discharge, everybody was so kind and helpful. Beautiful facility.
Dr Taylor is a wonderful doctor she has helped me serval times with recurring cyst/abscess her technique of pre numbing the area before she actually stick you with the needle to numb it then cutting them open to drain is so helpful and it …
Russ was a courteous and professional technician performing my heart echo procedure. Thank you.
the staff. was very helpful nice and polite dr kauffman is porfressinal informative and prompt! thank you 😊 I feel so much better …
Worst place ever NO EMPATHY!!! I been here for 7 hours and the doctor don’t gave me anything for pain and the nurses don’t care my self. So if you want to be charged for everything and don’t get a good health care came here and get worst. Saturday, 9/23/2022 Time: 9:47pm
I had a fantastic surgical team and the staff at TriStar were wonderful. I was treated with care and respect. Dr. Patrick Davis is the best! Thanks!
GO TO ANY ER EXCEPT FOR THIS ONE! I was literally writhing on the floor of the ER in pain for over 3 hours before getting taken into the back for pre-screening. After that I was finally brought in to the back and was given a bed in the …
The staff was amazing and very kind and attentive. However the wait time was a little ridiculous. I understand that they take most serious emergencies first, however, I was having heart issues. After the EKG I seemed to wait forever to be seen. Didn’t appear to have a lot of staff there.
Had my annual mammogram done at Women’s Imaging Center. The wait time was under 10 minutes and the actual test took hardly any time at all. It was a great experience for a dreaded annual appointment.
Went there twice. first experience was great second experience…came out with two bruised arms because none of the nurses knew how to take blood. (Kept laughing off b/c ‘it just wouldn’t work’) Did not receive any apologetic discount and …
All medical personnel were very nice. This was my fourth or fifth colonoscopy; the endoscopist in all has been my primary care physician, Matthew Brust, who I trust with my life. As usual, the anesthesiologist and the person administering …
Only actually went to the ER cause I’m pregnant and was in intense pain with a fever. Started at southern hill at 10pm, ended up being transferred to centennial, was there til 6am. Left with an undiagnosed kidney infection, and did they …
Everyone was so friendly and helpful. I didnt feel like just a number, the doctors and nurses shared information about me to doctors and nurses coming in for thier shift. They made it personal. What a difference it makes in your care! Thank you so much for treating me, the person, and not just patient in room 301A.
My procedure went smoothly from the time I entered Tri Star Southern Hills Medical Center until I was released. Dr. Spiceland, the nurses and other hospital personnel were kind and completely professional.
Wonderful care & help in the ORTHOPEADICS ward after shoulder replacement. All the nurses were so kind when I needed them quickly.. They went above &. Rhonda to keep. Me comfortable. I am most grateful
I had to put one star to post this. I give then a zero stars. I came in by ambulance hard time breathing. I provided all my medical information and inform them I had not taken my morning medication. They didn’t have a rapid Covid test. …
Very fast and efficient. Staff and nurses were kind and did their job great. My medical issue was handled with care and I will always recommend this hospital.
Go here. I have received the utmost care from this place. Not a huge fan, of hospitals. I always felt like I was trial trying to prove myself. Not here, they listened, they care, and they’ll go the extra mile to make sure you’re okay. …
My husband and I find everyone working in the hospital. our doctors, nurses and therapy personnel to be kind, considerate and caring. We’ve been using Southern Hills Medical and Southern Hills hospital as our medical center for over 25 years and plan to continue as long as we are able.
Everyone was super nice at the hospital, from the check in lady to the nurses to the doctor himself. Friendly, easy-going, polite. I thought the entire experience was very professional and pleasant. Would recommend this team highly.
Food was great for a hospital but thats where the good stopped.
The staffing was so short handed the nurses and techs were unable to even follow Dr’s orders. I was suppose to be up every hr because of a knee replacement and …
I was admitted into hospital as a heart attack patient. The Nurse who took to me to my room failed to activate the portable heart monitor. When I told her I was having chest pain she stated the portable heart machine will let people know …
This place needs workers to help move people through. I was there for 3 hours in the lobby with COVID-19 and the only thing that they did was my triage and drew blood. I never got to see a doctor, no room for comfort so I left the ER. I’m …
My family recently had our first experience with Southern Hills medical center. Mother had a hip replacement there last week, and from the moment we walked in, and until we left, was like no other hospital we’ve ever been in. The first …
Everyone, from reception throughout discharge, was an outstanding example of what a health-care giver should be! They took time to answer any questions I had, treated me as though my case was important to them, and made me feel comfortable …
From the time we walked in the front door til the time we left after my out patient surgery was a great experience. Very nice people. My nurses in the surgery hold area were so wonderful and went above and beyond to make me comfortable, all …
I had the BEST experience ever here. Out of all of the places I’ve been and out of all of the surgeries I’ve had, this tops it off. I had the best nurses, the best doctor, the best care. I couldn’t of asked for better! From the time I …
Literally from the moment I checked in to when I was wheeled to my vehicle upon departure every employee I came across was super friendly to me and my family, very professional and even good humored which put me at ease and put several …
Best hospital I’ve ever been in!! Every employee was friendly and professional. Nurses were outstanding!! It was, no kidding, more like an upscale hotel than a hospital. Food was good and special requests for guest meals or special …
My experience with this medical facility was by far the best I have ever had. I grew up watching my father in and out of hospitals and I myself have been in and out of hospitals. They provide excellent care while maintaining complete …
Everyone was very helpful. I didn’t have to wait they saw me immediately. Found out what was wrong and treated me. When you are sick these are the doctors and nurses you need. Thank you!!
My nurse’s name was Buck. He was funny and friendly, explained everything he was doing, and took excellent care of me.
Great experience, taken right in. Staff was very pleasant and perfecanal. The Doctor explained everything to me. Couldn’t ask for anything better.
I FELT BLESSED TO BE IN THE HANDS OF THE STAFF FROM THE EMERGENCY ROOM TO THE ICU. 24/7 ATTENTION AND I REALLY NEEDED IT. IRMA-PEYTON-DEBBIE WERE THE VERY BEST AT WHAT BTHEY HAD DONE FOR ME. ONCE I WAS IN ICU EVERYTHING MENTALLY AND …
Same day surgery went quickly. All staff was friendly and caring. They actually listened to my needs and wants. Very satisfied.
recently I was in the hospital several times and on several different units. I was well taken care of and staff was very efficient, They worked together well and responded to my needs and requests quickly.
I had an excellent experience. The lady at the check-in desk was very friendly. The technician who took the x-rays was made my visit comforting and pleasant.
I was very impressed and pleased with my visit to TriStar Southern Hills. Would definitely recommend it. Loved the staff , especially Sally who did my mammogram
I had to refuse signing discharge papers in order to get them to do a CT scan on my mom’s hip. The CT scan revealed a fracture. The initial ER doctor was very disrespectful to me and refused to listen to my concerns.
The wait was very long. Took about 7 hours to complete everything: The doctor was awesome! The nurses were okay. They found & diagnosed the problem.
I was in respiratory distress, called prior to arrival because I drove with minor child. ER doctor and staff were horrible. M.D. even yelled at me and said he had other patients. Register was slow. Horrible avoid this hospital at ALL costs!
Cheery and courteous people every step of the way. My appointment was for 2 pm and instructed to be there 1 hour in advance. Was finished with paperwork and appointment by 1:10. Very efficient.
Everyone was super nice. I came in at night and it seemed a little disorganized about getting me my meds. I didn’t get them until the next morning. I don’t think I got them all. Other than that it was as good as it gets.
Through a fall that broke my shoulder in 4 places, I was taken to the ER. From the EMS drivers to the ER staff they are absolutely amazing people. I couldn’t have asked for better care . Dr Dierckman who performed my surgery I don’t have the words to say how exactly I feel. Just extremely qualified. Thank you all so much.
In 2022 and early 2023, I have sent to Southern Hills, for several test, Out Patient & ER. Everyone who helped care for me was kind and professional. This made my experience more pleasant. Life is difficult when a person is sick and good care helps us to feel cared for
Did not have to wait long. The lady who checked me in and the lady who did my imaging took the time and effort to make me feel comfortable. That means a lot to an anxious patient.
watched er staff verbally ridicule a few drug users while waiting 10hrs to get open bleeding wound stitched up. desk jockeys there seem to be fed up with the non english speaking , black and brown patients that interrupt their convos with each other about what happened on the masked singer last night
Husband had a knee replacement. Everyone from pre-surgery to recovery to floor nurses were great. We love Dr Beal and his staff as well! Great experience. Abby on 5th floor was great. Thanks!
As always the staff is phenomenal and friendly. My doctor which is Dr. Brust is always very thorough and takes his time with each patient. He listens to your problems and concerns and really cares.
Concierge at entry desk was very helpful and positive; got me quickly in for my appointment, and the nurse tech was friendly and knowledgeable about what would happen with my testing. Expected to spend about an hour, maybe hour and a half; was in and out in roughly 30 minutes. Way faster and more pleasant than I expected!
The staff was nice and the treatment was okay. They were “low on supplies” so that put a HUGE SPLINT ON MY LEG. IT LITERALLY WRAPPED AROUND MY LEG TWICE and WAS COMPLETELY USELESS. I also got a couple of copy machine copies of my X-rays.Obviously, none of this was of any use. I WILL NEVER GO THERE AGAIN.
Russell was amazing in the echocardiogram lab. He calmed me down and talked me through the whole procedure. Kudos to him. Also the head of RT was great at explaining everything to me while preforming my PFT. I am sorry I don’t remember his …
My operation was held off for 3 days. I sat with a dislocated, broken foot for 3 days. The dr said would do the following day in the ER and it was a lie because my family wanted me to leave. They told us what we wanted to hear to get us to …
My sister went into the ER at southern hills last night and was completely disregarded. She found out she has terrible heart problems yet the nurse practitioner (male and aware of the results of her ekg) on duty was utterly dismissive of …
Had a great experience from the receptionists and pre-admision for my surgery and eventual through my surgery. They services rendered were top notch and the team of medical staff were indeed, …
The nurses and doctors were kind and helpful. I was seen quickly and was sent home with all that I needed in order to schedule my surgery and begin the recovery process.
The staff were very caring and professional. I was transferred to the Vanderbilt emergency room because Southern Hills did not have a GI doctor on duty. The wait for the ambulance to take me was very long, but I don’t think this was Southern Hills’ fault.
My experience at Cardiac Rehab is awesome. Teresa and Cay are exceptional. I am amazed at the individual attention they give to each one attending. I would recommend this rehab to anyone.
The floating nurse that kept coming into my room really needed to float away. Her bedside manner sucked and I wouldn’t recommend her to anybody. I also discovered 4 days after being released from the hospital that the catheter tube that was …
Staff was friendly from admitting to the physician and staff who performed my test. …
Be it the surgery I had in this facility in last April, or all the follow up doctor visits, i’ve had a great experience. All the personnels are friendly and patients. Especially nurses are extraordinary. They really took care of me like family.
I was a little apprehensive going to Southern Hills since I live in Murfreesboro and use the hospitals there. I can say with a doubt I had excellent service from the greeting at the front desk to them getting me in the car to go home. The inpatient nurses, recovery nurses were all great!
My wife had surgery to implant a spinal stimulator. Dr. Hilgenhurst was great. Justin (device guy) was super. Nurses were beyond expectation. Wife said she felt like she had “spa care”! Perfect experience … similar to what I have always received.
Every visit has been a pleasant experience. Very friendly people and answered anything I asked. …
The medical staff at Southern Hills hospital made my experience so much better. The nursing staff, specifically Lillian/night shift was very professional, responsive and caring. She took the time to listen and had attention to detail. …
I was seen at the Cane Ridge ER . While there I was told that they were unable to provide blood test. REALLY!!!
One week later nit feeling any better I went to the main hospital. Emergency . …
The nursing staff was outstanding…attention to patient needs was far above what might have been expected. The hospitalist, Dr. Cervone, was exceptional in his attention, care, and especially his “bed side” manor. The only …
My visit to the ER was one of my best experiences at an ER. They took me straight back to a room and within no time at all the doctor came right in and talked to me when started running tests. The doctor and nurses were all very nice. Recommend Tristar southern hills to anyone.
My stay was very comfortable, all of the nurses, the ones that cleaned my room was extra nice. I could have ask for better care. All of the doctors that could take of me were exceptable great. Thank you all for the great care.
Intake nurse was great. Otherwise really bad experience. I feel like my nurses would have been good but I never saw them due to another emergency in the ER. But instead of assigning another nurse to check in on me, they abandoned me for …
This ER is the best and most efficient I’ve ever seen! The nurse and doctor that took care of me were absolutely amazing. The nurse and doctor talked to me and answered all my questions and were very nice. I can’t say enough good things about this ER. I would recommend this ER to everyone I know. Thank you for being so kind to me!
Cardiac Rehab team was superb(I’m a nurse and very picky) the facility is relatively small but always impeccably clean and because they move people so succinctly from machine to machine you don’t realize the closeness of the facility. Every …
The staff was very courteous and understanding of my needs. Southern hills is a very clean hospital and very efficient. It is a great location because my wife hates driving in traffic. Should I have any other procedures Southern Hills would be on top of the list.
I recently brought my grandfather to this ER. He has been to this ER several times in the past. But he noticed that this time the whole atmosphere was different. People were friendly. He was treated quickly and efficiently. Now he won’t …
The intake person was a little bit rude because I ran 10 minutes later and she was ready to go home. She indicated she needed my intake info, which I had already completed on line. She eventually found it after I had already completed the …
Unfortunately had to go to the emergency room 2 times last week but I wouldn’t have rather gone to any other one. The care and attention I was given was remarkable. Super clean facility as well.
I truly appreciate Dr. Burke and his whole team.
Where to begin! So many wonderful nurses including but not limited to Theresa, Tammy and Janet in endoscopy. I had a couple minor issues with my iv due to my tiny veins and they were so comforting and like family. Crazy how in a few short hours you can become close. Glad to see there are still kind people in the world.
Staff was extremely nice and worked with me while I was very emotional due to not feeling well…there are a few reasons I do have to rate it 3 stars though…1. My door was made of glass, and though the room did have a curtain I still felt I …
I have been in hospital middle management for 35/years and unfortunately I have had to visit many hospitals around the country.
I cannot say enough great things about the absolute most caring and sincere …
As a critically ill patient airlifted to thie hospital, I found the hospital to be a great one. Although I do not remember anything from the first 4 or 5 days as I was out of it, I found the staff, doctors, and nurses and other caregivers …
They got me in right away without a wait at all! The rooms were very comfortable and the staff was more than accommodating. I was having stomach pain so they started an IV right away to provide my body some comfort while they ran tests. Turns out it was just a stomach virus but they made sure to rule out anything serious first.
I have been to the outpatient center for mammograms more than once, and it is wonderful experience, very personalized. They take you into a small private room where you get into your gown, and then go a few steps down the hall to be …
I’ve always had a good experience. Sad, but this was my 3rd hospitalization this year. With or without insurance, they treat me with respect and kindness. The cleaning people are the most kindest, sweetest individuals. They give you a warm loving feeling. Thank you for being top notch in my eyes.
I was asked permission to be checked in by a brand new employee. He was very polite and personable, and confidently asked his coach for assistance/confirmation as needed. Then, my imaging technician was light-hearted and efficient; got me …
I had a good appointment, the second time around. The first appointment was postponed with me waiting for my procedure because confirmation from my insurance company had not been completed. Rebecca at the front desk did much to assuage my …
Everyone here was great. I had lumbar spinal fusion surgery, and the entire staff was awesome. Dana, my night nurse, needs a raise. She has been absolutely incredible. So nice, professional, informative, and just overall amazing. I have …
I was from out of town visiting my daughter and had to find an ER. She directed me here. Ended up needing my appendix removed. From the ER staff to the surgical team and nursing staff it has been all 5 stars. I felt everyone really loved …
My experience was EXCELLENT! I arrived for surgery at 5:30 AM and the lady who was at the desk was full of energy and it made us feel so much better that she was very friendly! Everyone from those with anesthesia, to the waiting room to …