Provide your credit union members with a seamless mortgage experience with state-of-the-art technology and privately labeled originations and … See more
Read More| Friday | 7AM to 8PM |
| Saturday | 8AM to 1PM |
| Sunday | Closed |
| Monday | 7AM to 8PM |
| Tuesday | 7AM to 8PM |
| Wednesday | 7AM to 8PM |
| Thursday | 7AM to 8PM |
9601 Legler Rd, Lenexa, KS 66219
I want to thank Scott Odell and Jean Ann Rucker for their assistance with the recent refinancing of a construction loan. They made the process very easy and were very helpful throughout the process. Thank you.
Keith Pipkin is the best! He goes above and beyond in assisting with loans. Keith is true to his word and follows up to make sure everything involved with the loan is going smoothly. I have never dealt with a mortgage loan advisor who is so …
This is the second time we’ve used TruHome Solutions for our loan needs. Scott Odell at TruHome Solutions is the BEST!! He was very patient in answering all of my questions and concerns. The customer service we received from Scott at …
I worked with Nikki. She was excellent. She regularly followed up with me, and she was patient with my questions and the time it took for me to work through my part of the process. I learned a great deal about the loan and home buying …
Carla and her team did a fantastic job with our loan. She was knowledgeable and easy to work with. Saved us some money!
Thanks to my loan officer, Ethan Wingo, I have officially been inducted into the homeowner’s club. He was supportive and informative throughout my home purchasing journey. He was available for any questions and concerns I had. He explained …
WORST COMPANY EVER!!!!!!!!!!!!!!!!!!
the worst stay away.
Pure Excellence! They will take care of you period!
Beware of the Terrible underwriting team. They will put you through hell!
Do not recomende they make you waist money and time and they discriminate of race .
What the F? Called in on a Saturday. Been number 2 for 2 hours?????? They need to hire someone to answer the calls.
Always great peps when I call. Fast, when you have your info available.
Quite possible the worst communication I’ve ever experienced. The lack of responsibility is egregious.
Horrible customer service! Chelsea and Danielle the worst! Do not do business with this company!
I never have had an issue! Any questions I have they have helped me and walked me through every step
The worst, especially Adam. You can’t believe anything they tell you and if you are a minority get ready for the run around.
Mortgage sold to this group and their website doesnt work! GREAT!
Avoid these people at all cost, not well informed, not honest and in over their heads with false promises and over arching hype talk.
They were helpful and very informative. I own a beautiful home. Thank you!
Would never use this company again. Horrible service, not up front, ridiculous fees.
REAL ESTATE AGENTS & BUYER’S BEWARE!!!!THEY DON’T VERIFY BUYER’S INCOME OR EMPLOYMENT. THEY’LL ISSUE APPROVAL LETTERS TO ANYBODY. I WISH THERE WAS AN OPTION FOR ZERO STARS.TERRIBLE BUSINESS PRACTICES. THEY BLEW UP OUR CLOSING A WEEK BEFORE WE WERE SUPPOSED TO CLOSE. GET A 2ND OPINION! RUN AWAY FROM THESE PEOPLE!!!!!!!
What a bunch of unprofessional liars! Stay away! They bait and switch, lie about rates. The absolute worst… Don’t tell them what race you are if you are from a different background.
Truhome have managed to fix the latent problems with their new infrastructure and the quality is acceptable. I believe with more investment and customer testing the self care interface could be greatly improved.
Great place to do business, they help me buy my first home and made so easy to achieve the American dream!
We bought our new home a year ago and everything we very smooth. We couldn’t be more pleased.
Our Refi experience was excellent
Great communication and follow up
Smooth closing
It was All Good !!!!
1st Time buyer. I’m very happy Matt Janke did an excellent job. Also the staff that helped him did an excellent job. I wish I could remember all their names. We had some twist and turns but, Matt figured out how to get it done. I was promised one interest rate and then BAM! I got a lower one. I was like yeah! Thanks Matt.
Terrible!! My escrow continues to have a shortage every year bc my real estate taxes continue to rise bc county keeps raising value assessment of our home. So we tried to get a equity line of credit and appraisal comes in super low and now …
I would give 0 stars if I could. Horrible company and management (Chris Diltz) avoids talking or calling anyone back as much as possible
I would highly recommend TruHome. I worked with Andrew DiCarlo. I cant speak for others. They were timely and we even closed on our home early because all the docs were prepared. If you need fast turnaround and the best mortgage fees go …
Yikes! I’m wonderinf if this is even the same company, as we’ve had mostly great experiences. I’ve refi’d once and bought once through CACU, using TruHome as the mortgage dept. Both times have been excellent. Aaron McNeer was especially …
Tru Home Solutions is the mortgage lender for Coors Credit Union in Golden, CO. They did my first conventional loan for a home purchase. Their rates were very competitively low, their people worked odd hours to help to accommodate my …
Worst experience of my life. I’ve never had soooo many problems with a bank before . Don’t ever work with them!!!!
This company is the best they make it easy and KEEP you updated .I was very satisfied with their services. Thanks Thomas and Chelsea
Called me WHILE I was getting the cashiers check for closing and changed the amount. Can never get a hold of anyone especially if you leave a message saying you have an issue. Never call back. Remembering the words, “BUYER BEWARE. “
I have no problem with the the way the loan was handled but my loan director said i could pay my monthly payment through my bank web site EECU and that was a lie. I have sent in my first payment.,paying over the amount due. I requested in …
Can never access account. It says to try later. Terrible app.
Definitely ask for Laura Robertson and her processing loan officer Miles. We didn’t think we would get approved because we were denied before. They were the best team to work with and made sure our family’s dream came true. They were …
I am very impressed with the Tenacity and experience of Lisa Mann who made my loan happen. I was previously disappointed by another lender WF not to mention names. Lisa made the other company look like amateurs. I will always request Lisa …
Terrible hidden tricks, do NOT use this one.
We have been their client for over 10 years, never late on payment. Each year they said you dont have enough money on your Escrow account because of the tax …
Aaron McNeer was my Mortgage Advisor, and I found him to be exceptional. He worked with me, staying in touch but never pushy, while I did the necessary things to get my debt to income ratio where it needed to be. The loan process itself was …
Tru Home solutions provided a great experience for my wife and I for our home refinance. They were able to process the refi quickly. My initial contact Lisa Mann was a true joy to work with, very knowledgeable and willing to spend the time …
Tru Home Solutions did an excellent job with my refinance! My loan was unique and took several months of waiting but the staff was always checking in on things and offering helpful advice. Next time I buy or Refinance a home it will be with Tru Home again!
PLEASE listen to these other reviews and AVOID this company. TERRIBLE terrible business. It’s clear that no one knows what they’re doing, be prepared to be asked for the same thing multiple times and to be treated terribly, on top of them making mistakes and dropping the ball every step of the way.
I highly recommend Truhome. Dirtha Campbell is an amazing person who really cares about you. Dirtha every step of the way was there to help us. Thank you Dirtha for fulfilling our hopes and dreams. We love our home!
Just purchased our 2nd home with TruHome. Just like before, process was perfect. Everyone involved was great. Highly recommended.
We had a painless and swift mortgage experience with Truhome Solutions. Everybody was pleasant and really helpful. Ashley Finley was beyond great, she answered all our questions on a timely manner and was readily available no matter what …
Long story short, they failed at all aspects of the transaction for a new purchase. A year later, FHA regulations changed and I called them to do a streamline refinance. I knew more about the program than the loan officer, so she did some …
i would like to say that the people at tru home solutions are the most friendly and do all they can to make you feel like they care and they go above and beyond to help you in any way they can and to answer all your questions im glad I went thu them when I bought my house
Insurance claim on my roof took 3 months to complete. Called daily, left voicemails, never a call returned. Very unresponsive and hard to work with. I do not recommend.
I purchased my first house with them. I wanted to know how much I could afford and they gave me a preapproval letter to give to my realestate agent. They stayed on top of things with my realestate agent during the process regarding …
Not sure why there are ANY negative reviews as my mortgage was VERY professionally handled. Zach Phillips and loan officer Amy were superlative. When I had a question, it was ALWAYS answered within 4-6 hrs. When I was upset with the …
Well it’s been a long bumpy road but I’m finally home! I want to thank everyone that believed in me. But most importantly I want to thank Kali Campbell, the best loan officer TruHome solutions, LLC is lucky to have. I highly recommend her …
We were first time home buyers and thought they were a great company to go through. Aaron was awesome to work with! He was very patient and knowledgeable- explained the whole process very well. He responded very quickly to emails and phone …
Matthew Janke and Diego Villa helped to make my first time buying a house a dream come true! Absolutely wonderful to work with. Although there were hiccups on the Seller’s end along the way, they did all they could to make sure everything was in order on my end, and it certainly was. Wonderful communication, excellent service!
Bad! Bad! Bad! Stay away! Before going through Tru Home I had another mortgage company I was going through but my friend (the seller) told me I could get a really good loan and even qualify for 0% down if I went through Tru Home …
Pathetic excuse for an institution, I had to pay my insurance out of pocket even though I had more than enough in escrow. They missed the payment and let my insurance lapse. Will not be using them again.
As much as I would like to write a lengthy review about all the bull this company put me through I am going to keep it as short and sweet as possible. NEVER NEVER NEVER FINANCE YOUR HOME WITH TRU HOME SOLUTIONS!!! I know things happen …
I just had an awful experience with this company. Do not ever deal with Dirtha Campbell(Loan Officer). He is very deceitful. I did a refinance, and they ended up using my escrow account to partial fund the new loan without my …
Horrible. The woman I was working with would never respond. I’d have to double e-mail to maybe get a response. And any time I called her direct line it went straight to voicemail. Today, finally fed up, I called customer service, and …
I had and excellent job done by Truhome Solutions during my recent refinance. They kept me informed from beginning to end.
Absolutely the worst ever possible experience with procuring a home loan. THE WORST EVER! They bumbled and stumbled on everything. Was told everything would be on time and it was a day late almost costing me my home on three steps of the …
Very poor customer service. I am now in month 4 of trying to get support for a very simple issue and TruHome has not responded to requests for information nor have they called me back when they said they would. I would advise all to be careful with this company as they are not adequate providers of any sort of quality service.
I had such a great experience with Tru Home Solutions. I worked with Laura Robertson and she made everything very clear from start to finish. If I had questions she had no problem explaining. Very friendly and she seemed to really care to …
We had a terrible mortgage experience. We were pre-approved. We submitted all requested information within two days of signing a contract. When I followed up to make sure they had everything in order two weeks later I was told that they had …
Can not give this company a one star. They had three months to prepare my mortgage and still failed to properly prepare my loan requirements. I lost time off work, an appraisal fee that was never used, failure to close on requested date which caused everything to back up costing even more time and money. STAY AWAY!!
My fiancé and I used TruHome through a local credit union for buying our first home. Nothing about the process was an exceptional burden. You have to take everything with a grain of salt. Buying a home is always going to be kind of chaotic, …
One of the best experiences I’ve had purchasing a home. They were very quick and very informative. I closed in less than 20 days over Thanksgiving and Christmas holidays. Truly superb! My brother and Dad are now re-financing through …
DO NOT USE THIS COMPANY!!!
Over ten years ago, I decided to use the credit union (that had been my only bank account) to refinance my mortgage. Truhome was the managing firm for …
I’m very pleased with the service that Truhomes provides. The agents are always so helpful. Thank you for helping me with my account ❤
I don’t know why they have low reviews. I’ve never had a problem with this mortgage company, and whenever a problem comes up they’re understanding while giving me steps to help fix it.
These guys are absolutely terrible. Both my home insurance policies were close to being cancelled due to non payment. Everything takes an ungodly amount of time to get done. The customer service is horrible and good luck getting any agent …
I lack of attention is about to leave my home owners insurance unpaid I believe someone was smoking weed and dropped the ball getting money sent to the insurance !wasted 2 hrs on the phone for something that has happened without a issue over the yrs
When they screw up, you have to do all the leg work to get any help, let alone resolution. If you need help getting your credit score lowered while you do everything right, you found the right place! All promises, no help.
I have used them twice for my home purchases and they were wonderful to deal with. Chris Diltz and Jean Rucker were so nice and friendly and made things so easy. I appreciate the both of them for all they did.
We have yet to close at this point but I can’t imagine they bring much wow to the table tomorrow if that even gets accomplished at this point. 5/28 will be our 3rd attempt at closing. Don’t walk away, run. I’m hoping they really change my …
Very bad experience. Poor customer service. Poor communication. The underwriter did not know what she was doing. Multiple questions were not answered and many that were turned out to be incorrect answers. They changed the terms of the loan at the very last minute which I think is very unethical.
Kim Hollins and Jean Ann Rucker was the best. I would of gave them 5 stars if not for one mistake with refinance vs purchase which cause a delay in closing. I would recommend this company!
From day 1 my loan consultant Rachel McGuire hit the ground running ; leading me through the process of buying my home. My 1st loan processor Shrhonda Fuller advised me on the 1st house I fell in love with. This house fell through …
Will not use any company associated to TruHome for any banking or mortgage needs again. Terrible communication on their part. They didn’t meet their own deadlines or promises. Remember, its better to under promise and over deliver.
When we were looking around for a mortgage loan we took a chance with Chance Dickinson at CPM Credit Union. Thinking that the negative reviews on here were because they weren’t paired with the right folks to begin with. Chance Dickinson and …
I had a wonderful experience with Kaylee during the pre-approval process. As a first time buyer she was so patient and answered my many questions. Even though we went with a different lender, for reasons out of her control, I would have felt 100% confident moving forward with her and TruHome Solutions.
AVOID THIS COMPANY AT ALL COSTS!!!
Our home was supposed to close today. …
I pay escrow monthly. However, TruHome dropped the ball and got my home owner insurance cancelled by not paying my insurance company. Apparently, I have been without home owner insurance for over a month now. On top of that, I had to do all …
The worst company in the world won’t ever do business with them. They told us that we was prequalified for a 450,000 loan. When it was time to get preapproved during underwriting they never gave us an update. I have been with four different …
DO NOT USE THEM FOR ANYTHING. I went through my credit union to purchase a home recently. They apparently work with TruHome as one of their mortgage companies. Initially they were enticing with a low interest rate for my home mortgage …
They took over my PHH mortgage and I went to pay my bill and saw that my 3.6% fixed mortgage was now 36% interest! My balance on my loan went from 94,000 to 99,000 in one month and I paid my loan and extra! So there is no way I can ever …
My customer experience has been awesome with truhome. Each time I call I have been greeted and treated as a valued customer. The agents are knowledgeable and appear to like working for the company bases on their happy demeanor. They …
It’s bad and I mean real bad, to sum it up every single person across all departments are completely inept at doing their jobs. Amazing that they get paid at all…if you like lies, misinformation, heartache and pain please go right ahead.
Worst loan experience I have ever experienced and continue to experience! This is my sixth house loan so I’m not a newbie. Require extra inspections on a house that was sold 2 years before that passed all inspection. The loan person sent …
Run while you still can!!!!! Danielle Gibbs with TruHome Solutions almost ruined the purchase of our dream home. My wife advised me on her initial conversation that Danielle was rude and belittling. I have been a member of the Credit …
Company did not post payment sent. The payment should have been bigger due to new escrow. Truhome held almost an entire months payment without posting. Sent extra with next oayment. Second full plus any shortage payment cleared bank this …
Ethan Wingo was absolutely amazing assisting us with our personal refi on our home loan. He was very attentive, informative, knowledgable and very professional. On a Professional note, He is also assisting with some of my clients with their …
Truhome has kept moving the goal posts in my wife and myself while we are trying to purchase a home. We were promised multiple times by the mortgage agent that we would receive a one percent credit. That was told to use for 90 days and then …
Was a good experience until recently. I had them as my first home lender and then refinanced with them. Ever since refinancing they can’t seem to get my auto withdrawal right and have been taking double payments. Everytime I call I get the …
Chance and Emily were great to work with! Made everything very smooth and easy!
We were unsure about this company when we realized halfway through the mortgage process that CACU has a “different” entity managing mortgage loans. That said: they are a nightmare; my husband accidently made a double payment to the mortgage …
Worst experience ever. Was lied to over and over throughout the process. I hope this company folds and will never get to ruin people’s buying process again. They told us everything looks good, you can remove your loan contingency then a …
Wow, I had simply ***OUTSTANDING*** service from Kaylee Hagan & Ally Weyers at TruHome! They are loan ANGELS, if there is such a thing! This was my first experience in applying for a home equity loan, and I shopped around at four different …
It was a decent experience until recently. I had a couple questions on why my home balance went up and my credit score dropped due to how they report to credit bureaus. The lady on the phone was condescending and interrupted me halfway …
we recently bought our first home. Kaylee Hagan and Ally weyers were absolutely incredible in easing us through the process. they made it quick easy and never had a problem answering one of the million questions I had.
10/10 would recommend them to friends and family
I worked with Chance Dickinson on the mortgage for our first house and it was an very seamless process. Highly recommend!
I worked with Kaylee and Jean Ann they were great the honesty and the time they put in was excellent I felt very comfortable working with these two ladies I recommend true homes for your mortgage loan thank u so much for making this move easy for me Marie mike chidichimo
Customer service, and satisfaction is the single most important thing. We have had some bad experiences with mortgage company’s, that was not the case here. They were not just professional, but honest as well. Kaylee, made this process easier. Thank you Kaylee!
My credit union uses TruHome to service their mortgages. We do not pay escrow on our loan. We pay our own taxes and insurance but this month they raised our payment $200 per month for escrow. I have called twice and I have emailed them …
Had the pleasure of working with Carla Whitaker on a home purchase. Carla was amazing! Very knowledgable, great communication and SO kind. Highly recommend!!!
There’s “okay” home lending services… and then there’s truhome, which is f$&@ing amazing! I had the pleasure of working with Emily Owen and THE Chance aka Andrew double dope sauce Dickinson. Not only did they go out of their way to make our …
Chance and Emily answered all of our questions and provided updates throughout the entire process, which we really appreciated. Communication was thorough and timely, via email and phone. Great team to work with!
Chance and Mindy were 10/10. Chance’s expertise of the market was second to none. Our experience with TruHomes was incredible and I would recommend to all.
Brian Weeks helped me with my mortgage and was so helpful. He took time to answer all my questions and explain each piece. He made the process so easy.
I cannot recommend TruHome Solutions enough. I worked with Carla Whitaker recently after a very disappointing experience with another lender. Boy, it was a night and day difference. Carla made sure to put me at ease, she was professional, …
Nic did a wonderful job educating our agents on their loan products which gave us an advantage when it came to servicing our clients. We have been able to secure loans below the market rate making our clients very happy. Thank you Nic!
Keith and Elienor helped me refinance my home when no other bank was able to do so. Both where extremely patient and understanding and fought for me until the very end so I can get the best APR and have the PMI removed. I would 100% recommend TruHome Solutions for your next refinance.
The staff at TruHome, Lucas Staus and Taylor Bare, were knowledgeable and so easy to work with! Their expertise helped me finance my awesome new home! I highly recommend.
Jean Ann and Nathan did a great job with our loan. Jean Ann was always available to answer any questions. She also did an awesome job clarifying things and explaining the process. Jean Ann did an outstanding job!!
TruHome Solution, LLC.
I will definitely recommend my family and friends. I was blessed to work with Mr Lucas Staus a very descent professional guy that knows he’s stuff. He was very …
I had the pleasure of working with Taylor Bare and Lucas Staus during this process. Both were extremely helpful and answered all questions without hesitation. Lucas went the extra mile to ensure my satisfaction. Because of them the loan was closed in record time. Customer service was outstanding!!!!
The only person I trust enough to refer my family and friends to for their mortgage needs is Chance Dickinson. This is my 4th time working with him and it was another excellent experience from start to finish. Between him and Emily they made it a smooth process.
As a first time home buyer, the process can be very intimidating. What makes it even more complicated is when you work as a contractor and have an unconventional job that requires a lot of verification. Carla and Brenda handled everything …
Carla and Taylor were amazing to work with. My husband and I FINALLY got our home after years of searching! We could not be more thankful or blessed to have worked with a great mortgage company to have achieved so many obstacles! Thanks again y’all!
I had the pleasure of working with Ethan Wingo at TruHome for my mortgage lending process while buying my first home. Ethan was very knowledgeable and had my loan approved way before closing. He explained everything to me for each step of …
WOW
It is my first time buying at home for my family. And I had the best experience ever. …
I was referred to TruHome by my realtor after having a terrible experience with the preferred lender for my new build home. Ethan from TruHome was able to close my home in 8 business days! We were on a time crunch after wasting so much time …
I cannot thank Carla Whitaker with TruHome Solutions enough! Carla was able to save the deal from a lender that had no idea what she was doing. Carla stepped up knowing exactly what to do and her team. Carla and Brenda finalized and make …
I was lucky enough to work with Ethan and Brenda on my first mortgage loan. I’ve shopped around with multiple loan officers, and by far, Ethan, was the best one! He’s very informative, honest, and the vibes were immaculate. Their team made …
Our credit union merged with another that users TruHome’s service. Suppose to be seamless. Not. Wants mortgage paid in advance (2 months mortgage at once) and no interest on our escrow accounts, which we had. How can they change what we …
We had the pleasure of working with Scott Odell and Emily Owen for our first home buying experience. Scott and Emily were both very patient and communicative through the entire process. Although we did not have a realtor, it always felt …
I had the pleasure of working with Kaylee Hagan and Jean Ann Rucker at TruHome for my mortgage lending process while buying a home. Kaylee and Jean Ann were very knowledgeable and had my loan approved a week or more before closing, which …
Kaylee & Sonia have made the home purchasing process a lot easier to deal with. They both are very responsive as well as completely knowledgeable about the process. …
When purchasing my new home I expected to have the proceeds from my previous home to offset the cost. Three (3) days prior to closing on my previous home, I learned that the buyers were having issues with their closing and therefore would …
We had an awesome experience with Kaylee at TruHome! She was on top of it and kept us well informed and well prepared. We HIGHLY recommend using this lender. Everyone we came into contact with through TruHome has been excellent. Would …
I would like to share a wonderful experience I have had with TruHome Solutions in trying to remortgage my home. In the beginning we ran into problems trying to get required paperwork from different sources. The young lady working with me …
Keith and Taylor were amazing. The situation behind our home purchase was not an easy one. They stuck by us and did all the work to ensure we had a successful closing. I appreciate them so much! They were wonderful to work with, easy to …
Kaylee Hagan was our loan processor and she did a excellent job. She always keep us informed and up to date on what is going on with our loan. She work with us until we closed and we would recommend her 110% to anyone that are looking for a home loan. She is very nice and very professional on what she does.