True Community Credit Union Provides Credit Union Services, Personal Loans, Business Loans, Business Checking, Money Tree Savings, Accounts Services, Debit Cards, Reorder Checks, Home & Auto Loans Services to the Jackson, MI Area.
| Monday 9:30AM–5:30PM Tuesday 9:30AM–5:30PM Wednesday 9:30AM–5:30PM Thursday 9:30AM–5:30PM Friday 9:30AM–5:30PM Saturday Closed Sunday Closed |
1100 Clinton Rd, Jackson, MI 49202
Happy this institution refused to call me back, after questioning some of their “procedures”. I could have been locked into a mortgage with them. The customer service was just awful. Seems the staff base approvals more on personal feelings, …
Very friendly
Great service. Friendly tellers and bankers.
Horrible bank that messes everything up at any chance it gets.
you guys, should post on all your branches, or on your answering machine that your not gonna be open on holidays, including new years eve
Friendly, professional, same day service. Thank you Seprina and CP Federal.
Extremely rude through the Drive thru today.. I’ll be taking my business else where
Everyone that works here is so helpful. I love banking here.
Answer the dame phones
Opens exactly at 9 30 a.m…even if there’s a line at the door
Never open on time, the lady that works the little front desk is extremely rude.
“Open” at 7:30a most days, but automated phone says no one is available for support at 8:15a…
Need better hrs or at least longer drive thru hrs
Friendly and fun atmosphere. Very efficient and welcoming. Generous and gives back to the community!
Always polite great service
It’s a great Family bank I go too pay on my car payment come on down and see for yourself
Great banking experience but very hard to get a loan through them
The home branch for CP in Jackson has always served my family and I very well over the years. I’ve been coming here for 15 years and the service is always quick and to the point.
This the best credit union I have been a member since 2007 and always have had great service the have 2 atm one inside and one bye the drive thru
Honest and authentic mortgage advice from Jeff Thomasson, really appreciate your help!
We waited in the drive thru for about 10 minutes before someone helped us
We had money without our consent taking out from a company and the lady there just laughed at us and said nothing they could do with it already pending .. so they will let anyone steal a credit card and take money that’s not theirs .. Used …
There very nice people and I wouldn’t go anywhere else. When we need a loan they help us when we needed it the most. I want too thank them from the bottom of my heart.
Twice now my boyfriend has had his account drop to 0.00 when he should have had over 200$. His card number was stolen and used in California, yet was never flagged. We had to fight to get his money back. Worst bank around, we will be moving institutions Monday.
Ive been a member for 15 plus years…..now youve got to wait in line nearly a hour just to get service. I get the virus is hard on us all but theres no reason to open so late. Very unsatisfying to near rude. Help dont hender….
Called numerous times and never had a call answered.
Sat on hold for 15 min, waited for a callback and never got one. I will be changing institution’s as soon as I can.
I’m actually not a member of this credit union, and I’m glad. I had brought in a ready loan check to pay for a car I was buying from a member of this credit union. I was told by the teller she couldn’t do anything with it, and I requested …
Very. Rude I say if you don’t like your job leave I was there in the one in Jackson mi on Clinton st that was my first and last time the cashier tried to say I only gave. 150. But I said no way I gave you 800.00 It took her min. Or so …
Usually I dread calling but today I spoke with someone that honestly put a smile on my face! He was so kind answered every single question I had with no problem no hesitation and no attitude his name was Tyler and I honestly think he’s my favorite person there and probably the best person I’ve ever talk to you there!
Had an issue with my card being stolen and used, Michele was very quick to help me shut the account down, get a new card and provided all of the information I needed to press charges and getting my money back. Not too cramped when busy, and a very nice and welcoming atmosphere.
Thank you for holding….blahs blahs blahs. It’s an annoying message. Especially when played every 10 seconds. Almost in an eff
The Visa Department is Clueless
My business visa card was compromised so they shut it down, which I appreciate. …
Been a member for a long time, this credit union has gone down hill. Never take auto payments on time , the debit and credit cards are cheaply made and don’t last three months. If it wouldn’t hurt my credit I would close my accounts. Monday I will be transferring my direct deposit to a different credit union.
Very upset with this Bank great now. A new credit Union took over CP Federal and no members were directly notified. I only found out that all of my information was sold to a new company when I called in to my bank and a new company was on …
CP Federal is the best bank of all time they are quick and they have wonderful interest rates we love them. Closed on my boat in one day we closed on my Camper in one day Home equity loan only took one week. We had credit card fraud on my visa and they credited me the money back and are now running an investigation they are great
The credit union is OK but I would like to state that “Susie” the lady at the front desk is beyond rude and I don’t like to say this but I do believe she has bias against people of color. Every time I have gone into this facility and have …
Overall I have had good experiences with TRUE – However I have been on hold for over half hour two days in a row just to talk to a customer service representative….. experiencing high call volume is not a fun thing to hear every 30 seconds…..
Fantastic credit union, I’ve been a member since I was in elementary and I’ll be a lifelong member. They always are flexible with me and even make a point of not charging or refunding fees even when the incident was my fault. Which is an …
Never have an issue staff always friendly and helpful hardly ever a long wait
Been a member for a long time debating on transferring my camper loan and accounts. Need to teach staff it’s not ok to be rude to members. Since they have merged man customer service has gone way down hill.
Worse credit union in the world!!!! Stay clear if your thinking about joining them!!!! They have terrible security for scammers and don’t help you out when it happens!!!!!!! I’d give them a zero star if I could!!! I’ve been with them for over 10 years and nothing but trouble since they merge to become true community!!!
ATMs down for four days when I needed to deposit money. No other banks had any trouble but true community always has trouble with the ATMs. They must get them from the same company that makes McDonald’s ice cream machines. I’m switching banks at the beginning of the new year.
sorry credit company! greedy as well, to the max. i have not used this acount for some time. then i get a overdraft fee over the amount my mother had in this account! i assumed this account has overdraft protecton! if i dont have the funds, …
Steadily going down hill since True slapped their new sins up, and and claim a lot about bring the “wow” factor in the about section for true. For the staff, it sure SOUNDS LIKE IT. INNAPPRIAOTE THINGS KIDS AND MY GUEST THAT ENTER WITH ME …
Needed to call into the office because this digital app won’t allow me to transfer MY MONEY. The first time I was on hold for 46 minutes and when someone did answer the phone it was disconnected. Now, I call back and have currently been on …
This is the worst bank on the planet. Bank tellers are good people. Upper management is horrible. Try to call them. You will be on hold for a half hour to an hour. They are trying to train their customersto do everything online. I’m not …
Worst customer service I have ever experienced. My card got declined for “fraud” on a purchase I am trying to make and no-one at the bank will answer the phone. They only have one phone number, No fraud line and after sitting on hold …