True Health is a private non-profit healthcare organization in Central Florida, here to make your he See more
Read More| Friday | 8AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
4930 E Lake Mary Blvd, Sanford, FL 32771
(Translated by Google) Good service and attention I love it 😊
(Original) …
(Translated by Google) Getting an appointment is the worst. I’ve been trying to call for an appointment for 1 weeks because due to my work I can’t go looking for an appointment… and he never answers. I’ve spent 45 minutes online listening …
(Translated by Google) How can it be so inept in a medical center, where many people trust in patient care services. My story is this. I arrived at 7:30 in the morning with severe ovarian pain on 09/11/2015 where the receptionist attended …
(Translated by Google) The experience with the doctor octaviani pediatrician is unpleasant the nurse with a bad smell of cigarettes Carmen inexperienced and desuvicasa “we traveled from Orlando to Stanford, just because from the beginning …
(Translated by Google) Good treatment, they speak Spanish too and it feels like home. The workers are very affectionate. …
Very unprofessional.
Very long wait
They’re okay I guess
I Love it
The staff is “nice” service sucks
How can I get a shot to not get pregnant
Very Very good work is done there. Keep it up
There services are pathetic! Beware
I have always received great medical treatment at this facility
I love the receptionist! The staff is great.
Great staff & Doctors ….awesome customer service always reliable
go to a place that is not true health
It is a very good place for your medical needs. 😀 …
I have been on hold for over an hour to make an appointment, guess I’ll have to go back to ER
Excellent people! With such a Human sense to help others!
I go to this center for years!
IM CRYING WRITING THIS. IM IN PAIN AND THEY DIDNT DO NOTHING FOR ME. THEY DO NOT CARE.
Dr Vivas and Fernando have been wonderful with my dad on his vacation turned nightmare to Florida.
They have improved from years ago staff are respectable. Gave 4 because i had a small fixable issue
I NEVER get my prescriptions without having to request them 10 GD times!!!!
Front desk is awful never sent my appointment thru to the back been here since 7:45 still haven’t been seen everyone who was here after me was seen before me I hate this place never again will come back!!
THIS HEALTH CENTER DID WONDERS FOR ME. FRIENDLY AND NICE VERY PLEASANT. THE STAFF MADE MY VISITS VERY COMFORTING. LLEVO TRES AÑOS CON ELLOS Y NO LOS CAMBIARE. GRACIAS A TODOS. THANK YOU ALL.
I just tried to call the number online several times, I got complete silence on the other end. This is just an update from the last time I brought my son for an actual visit.
I’ve been on THREE holds trying to make an apt. Each of the holds has been 35 minutes or more and still NO ANSWER!!!! This is totally unacceptable.
Almost 2 hours past appointment time and the dr still has yet to make an appearance first and last time I will come here
We have been here for over 7years love true health.they get to the bottom of any issues and take care of our medical and medication needs with fast care.
Worst ever, customer service doesn’t exist. If you have an appointment expect to wait for more than an hour to be seen! Ridiculous.
THIS HEALTH CENTER DID WONDERS FOR ME. FRIENDLY AND NICE VERY PLEASANT. NURSE KIM AND DR. VIVAS AND STAFF MADE MY VISITS VERY COMFORTING. I. HAVE VARICOSE VEINS LEADED TO ULCERS BROKEN SKIN THAT COULDNT HEAL. RAW HONEY OUT OF ALL THINGS IS BRINGING MY LEG BACK TO REALITY. THANK YOU VERY MUCH!! IM STILL GONNA KEEP IT UP. 💪💪💪👏👏👏 …
Everyone is always so nice, always get appointment when needed.Drs are very kind helpful.
Just left after waiting for 2 hours so they can tell me they cant help me. *edit* I changed from 1 to 3 stars only because Selena went out her way to actually try and help me. Thank you Selena.
Do not and I repeat do not even bother with this terrible place. The schedulers are very unprofessional, and like others have mentioned you’ll be on hold forever to speak with someone.
Horrible staff, horrible appointment schedulers, not a single person knows what they’re doing. Wouldn’t trust these people with my care ever again
If you like to wait an hour+ in the examination room to see your doctor, then is your place. If you like a well run facility then keep looking.
There’s always an issue I took time off from work for this appointment now there saying they don’t have my income info after I was here 5 weeks ago
I can truely say the staff at this site were amazing. Thankyou for making it easy. Very professional
Takes forever to make an appointment over the phone. Normally wait 30 min. To get put on hold again. It’s nearly impossible to schedule and appointment if you have a job with a 30 min. Break.
They NEVER answer the phone, its frustrating. I’ve been calling and left on hold for more than 5 min, left voice mail to the extension I called and no call back. Experience inside center is amazing but the fact that you can’t contact them is 👎🏼 …
This place has no respect to people’s time! The facility looks empty but yet you’re placed in the patient Room for 1.5 hours
Awsome staff both times I was having serious health issues. Someone from the staff called to see if i was ok and even squeezed me in. There on call doctor even called me back when i was sick in the middle of the night .
THANK YOU
Had to wait 2 hours just to see a doctor since I was a new patient. That doctor didn’t even come in and I was seen by the regular doctor. Guy in the front sent me all the way to Casselberry.
I have always received good service, whether I have had an appointment or not. The staff there is very professional. No way a hospital is as good as this clinic.
2 hours to wait for certain patients is highly ridiculous. They have no respect for others time.
The staff in the obgyn office are so nice and they made sure that I was taking care of I will make sure everyone knows about them. Thank you to everyone at true health for making me feel at ease.
I’ve been on the phone for hours trying to get an appt. Due to being in extreme pain with no luck. even tried on line. Even tried there call back feature with no luck. …
Great service. Nice providers.
People do not come here! Doctors and office staff are horrible! This place is a joke of a medical facility! Been everywhere for medical being my husband was in the military. This is the only place I have ever gave a one star… would give a zero if I could. Stay away!!!
Unorganized for EKG and physical. Waste of 2 hours.
3rd time in a row. Waiting over an hour past my scheduled appointment. This time they just totally forgot I was here. What is the point of having an appointment. If i ran my business like this I would be out of business.
The service at this “Health Center” is very unprofessional. For this to be run by the County I pay my taxes in makes me very upset. A patient would be better off going to the hospital also located in Sanford and they are just as worst but …
Loved it here ! Everyone including the front desk ladies were super sweet & helpful, glad I found this place
Ultrasound tech is awesome!! Kara was great to me and my husband. She explained everything in detail and at 20 weeks gives out a keychain with a 4d pic of your baby!
Dr Tietelbaum’s office moved to this location, and even though its merged with other drs and obviously medicaid-patient-haven…Dr Tietelbaum is worth going to no matter where he moves. These offices are clean and thebstaff friendly, wait …
Had appointment at 11am. Waited and waited 1 hour 30 minutes. didn’t finish until 1.20pm. Why they made appointment for? They put me last. It should be FCFS.
I’m am a patient here and I am going to look for another doctor ASAP!!!!!! I have been mailed other patients shot records, my daughter got another patients info on her patients portal, I wait at least 45 to an hour after I’m scheduled to …
Charged for a full visit and never
gave me prescriptions and filled it ever i want my $40 refunded .Manager never callef back she …
I came here as a walk in and I was turn away and told by the receptionist that I had to make an appointment for the week. I am so sad because my family came to this hospital but they will not see me again. To rhe good doctors that work there, you are losing patients.
If I could put zero stars I would! The pediatrician Octaviani is the absolute rudest and unprofessional pediatrician I’ve ever taken my child to. He would barely touch him and when I tried to voice out concerns or questions his responses …
I would give 0 stars if I could. The staff have no idea what their doing and are very lazy. I would not recommend this place to anyone, waste of my time. I was being disrespected and was asked to move my appointment because the staff wasn’t doing their job.
Avoid this place. Unprofessional. Lack of supplies. Overbooked appointments will have you waiting for hours. Don’t waste your time!
2 hours to wait to see a Doctor just to get a refill is beyond horrible! The place is over booked to say the least…I left my door open to hopefully prevent getting clostaphobic …ask a nurse if she knew how much longer and the response …
True Health ?!!!!
I gave blood and urine samples at SANFORD CLINIC on 11-5-2015 and fixed a date on next week to see Doctor , when I went to my appointment, I was told that they …
Heads up if u are a first time father u will not be able to see the ultrasound so don’t expect to see it or hear it they are not going to let you in because of covid guidelines im really hurt 💔😔😢😞 and ashamed about this situation …i don’t …
The wait is extremely long, there’s a lot of Spanish speaking staff. They speak to others in there language as if you aren’t standing there. Rose at the front desk speaks really fast and unclear. There’s a lack of communication between the …
Completely unorganized. Do NOT go here if you don’t like wasting time.
Going to the true health on Lake Mary Boulevard has really been a blessing I really enjoy going there for my visits the nurses and the staff there is very compassionate and very caring they explain everything Step by step so you can feel …
I really liked the nurse practitioner I saw a lot. The big issue is that they only called 1 of my 3 rx in & wont answer the phone. I’ve been calling for a week! I have no blood pressure or seizure meds. It is very serious & not answering the phone shows how little they care.
Currently sitting in the room waiting for the doctor and its been almost 2 hours since my scheduled appointment! Not the first time this has happened. Seriously I have to wait this long to talk to the doctor for maybe 5 min?! Definitely will be looking for another doctor.
I would give this clinic a minus 10 if I could. It must be the worst clinic I ever seen. I have been a patient here for a year and half and it’s truly disappointing the unprofessionalism is beyond comprehension and too long to list in this …
Dr William Vivas is great, he takes great care of my feet, I’ve had diabetes for over 20 years and he is by far the best podiatrist that I’ve been a patient of and that’s between NYC and FLORIDA
Tru Health OBGYN is the best!! The doctor takes time to talk with you, answers all your problems, and helps you understand your situation.
This is the worst health clinic I’ve ever been too. The drs are good once you get to see them. Front desk lady and all the front clerks are terrible. They talk about you in Spanish. Well I’m a white gurl who speaks Spanish and I understand …
Miserable experience- I arrived 45 mins early and waited well past my appointment time to see the doctor!!! Terrrrrible experience- staff is not professional, all disrespectful and ghetto. I was told I had to wait for my doctor she is doing COVID first and I definitely don’t feel safe with that!!!!
My second visit after my follow up they’ve lost my paperwork, done my FMLA paperwork incorrectly or were just plain rude. The MA was really nice and tried to help. Now I’m in jeopardy of loosing my job because of him. I definitely would not recommend this place.
My experience with True Health is awful. I don’t recommend this Clinic to anyone. They get confused with your files and your appointments sometimes. Also lately I’ve been going through a particular woman named Kimberly Brown that just …
This place is horrible they make promises they don’t keep. I’ve been trying to get a scooter since December it is now the end of February. Still no scooter they keep telling me it takes time. Thing is the referral that I got in December ran …
So here’s the thing, I loved my doctor, Dr Simpkins and I loved my nurse and ultrasound tech, but the front office is probably the worst I have ever delt with. In person they were awful and I just spent over an hour on hold trying to make a …
This the worst doctors office I have every been to in my life. As soon as you walk in the receptionist is very cold and uninviting. I advised my appt was at 10:15 and it was 10:30 she advised you are late and you can not see the doctor. At …
The most unprofessional front desk workers I’ve ever experienced at any docs office, at the OB. Every visit they’ve lost our paperwork, done our paperwork incorrectly, submitted a script wrong, or were just plain rude. …
These people treat you like a joke never pick up their phone will have you back and forth to different places and doctors with paperwork/Referrals wrong and will over charge the insurance company. I am so upset called to make an appointment …
We used to have a good doctor here, but she left. The ultrasound lady is also really nice – and that’s about the end of the pleasantries. We have been waiting for 2 hours and are STILL in this room waiting on the doctor for a 5 minute …
I needed blood work done because I no longer have health insurance and it would have cost over $800 at Quest Diagnostic Labs. I was set up as a new patient with Dr. Mena at the True Health in Sanford. The place is kind of hard to find and …
Doctor Joslyn O’Conner Bear was great!!
* If you self-pay make sure to get a receipt. If you do a telephone or “zoom” type of visit, don’t mail in payment until you receive a statement. I mailed a payment April 23 it cleared on April 29. They say it was never recieved. What a joke!
This place is very unprofessional if you have health insurance do not come here. This only needs to be for people who don’t have insurance the facilities are not clean when you walk in. They have no consideration for your time or you as a …
Stay away from this joke of a clinic. Making appointments for a Doctor are always time consuming and fruitless. You better have plenty of minutes on your phone. Just moments ago I tried to make an appointment and was told to call back …
They’re not bad considering that I’ve had, GOOD full health insurance in the past. I’m not a sickly person tho so I choose not to insure myself and save the money. I ended up waiting less time then an expensive Doctors office would have …
I recommend never going to true health. They say they care about every patient but when i called to get my seizure medicine they put me on hold for 2 hrs and then told me they couldn’t help me. Also everytime i see the doctor it takes them …
I don’t even know where to begin. I want to say that some of the people who work here are very nice, friendly and helpful, on the other hand some of the healthcare professionals are rude and brusque. The wait times for some of the doctors …
My appointment was at 10:45 was called to get my vitals done and sat in the room waiting for the doctor for over and hour. Spoke to the staff and no one did anything to fix this problem. I came in the room at 10:50 it is now 12:15 and I’m …
Bad experience here more than once.
Waited two and a half hours for blood test results. I had an appointment and got pushed aside and had my son with me. I would have been happy to reschedule no …
The most unprofessional, slow, and disorganized place I’ve ever been. I have a lot of patience with things but this place pushed it, I made an appointment for 8:15 in the morning and arrived at 8:07 to which I was then placed in the waiting …
I’ve been coming to this location for years but I do have to say, things have changed and not for the better. I remember service here was stupendous but as providers and nurse practitioner’s and overall staff are changed, service has …
Went for my first OB appointment. Everyone was friendly and I was seen on-time. The midwife, Jill, who examined me was absolutely wonderful. We talked for a half an hour going over every question I had and getting organized. She took my …
I really appreciate the fact that they provide health related service to people with low income. But their costumer service in the front is the worse. Specially on a friday. I was there at the exact time of my appointment and they …
I am so mad at this outfit. Labs came back with liver enzymes high and Celiac disease runs in nearly all of my family history. I called to get tested which is so easy to take and an Appt was made. I also was given a referral of a sonogram …
Changing doctors as soon as I possibly can. I’m in school for a medical profession and this place is actually scary. First time I went the doctor was extremely rude and impersonal. Had me give a urine sample and when I looked at the cup …
This place is strange , the whole thing about not letting your partner in for ultrasound is ridiculous and unacceptable not to mention unprofessional service, I understand if it’s a friend or a family member but seriously I’m her husband we …
Awful. Can’t ever get an appointment.
After we moved, were tried time after time to get our records transferred. True Health either first, gave us the wrong forms, then didn’t notify us. …
Don’t come HERE!!! Very slow nurses, I didn’t get seen fun til 45 minutes after my appointment. Absolute dimwits who can’t seem to quite carry out their job in a professional manner
If I can give this place a 0 stars, I would. I’ve called sooo many times and have hung up because NO ONE ANSWERS THE PHONE!! I’ve been on hold for 45 minutes and no one had picked up. You press the option for a “call back” and I neverrrr …
Absolutely the most disorganized and unprofessional doctors office I have been to. Almost on every occasion there is a mix up. You have to wait forever to be seen even before covid and other precautions. This is the last straw they called …
My husband made an appointment over the phone, verified several times with them that they take his insurance. When he called the insurance they also said yes that office takes it. He gets there at his appointment time filled out his …
Worst place ever! They make you wait for 30mins.+ even with an appointment. Why make an appointment if you’re not gonna be seen at the time of your appointment EVEN IF YOURE EARLY! They can see you in pain cause from my cervix dilating (yes …
Do not use this provider!! I believe that they are a giant rip off. They will wait until after they have taken your money to tell you that they dont have the doctor you need and cannot/will not refer you to one that can help you. They also …
I was referred here from ER for follow up. Wish I would’ve researched better options. My appointment was at 7:45am I did my paperwork, registration, and was sent to the back wait area where I watched 6-7 people go back ahead of me who came …
Very unprofessional, extremely rude it’s like we are doing them a favor by going there. They never call you back, never answer there phones. My daughter was 5 minutes late and they made her leave. I guess this happens when you only have Medicaid. It’s awful!!!!
They keep cancelling my oOB appointments, their scheduling is horrible. In my whole pregnancy I’ve been seen about 4 times. I’m in my third trimester and haven’t seen a doctor for my whole pregnancy, nor any midwife or nurse for the duration of my trimester. It is very ridiculous, just go through the Seminole Health department.
Staff is unorganized and slow. They don’t care if you have other appointments scheduled for later that day. Regular check up appointment takes around 2.5 hours. They desperately need to correct this and be respectful of other peoples time.
The most unorganized staff in the history of medical facility. They are lazy and unknowledgeable. Every time I go here it usually takes minimum of 2 hours. They are unfriendly and make you feel like they are doing you a favor when we are …
Please, don’t waste your time in this place on Feb 01 had a appointment and I spent more the 75 minutes waiting for the girl fill out my insurance information and the end , she told me that my information had some mistake and I needed to …
I walked in 7/23, signed the paperwork, and waited where some individual told me to sit. This was not the correct place as his instruction of where to go were very minimal. After wasting 45 minutes, I walked into the room labeled OB-GYN, …
I drove an hour to make it to my appointment. I attempted calling several times but there is no way to get through on the phone. I simply attempted to notify them that I was a few minutes behind, as my GPS turned me around several times. No …
Called 3 weeks in a row to make an appointment. I call to be on hold for over an hour then they tell me the obgyn makes there own appointments and will call in 72 hours? Still havnt received a call and seems impossible to talk to a doctor or make an appointment. Will be going somewhere else.
Being new from out of state & trying to get my daughter signed up for high school with the correct medical records, ecg, vaccines, etc has been unreal. Yasmine went above & beyond today to help us out and saved us an hour trip back.. I am …
I have been coming to this clinic for 8 years and nothing has changed , the waiting time is terrible even with appointment. I have two autistic kids that needed to be seen as walk-in i waited 3 hours and people were coming super late to …
I went here to confirm my pregnancy and I was told it would take about a week for the referral to go through their system and I would get a call to confirm an appointment for my sonogram. I explained my pregnancy was high risk several …
I wish I could give zero stars.
My step father was diagnosed with COPD at True Health, and a month later he was dead; lung cancer. …
I’ve tried to use the mytruehealth website to make an appointment since no-one EVER answers the phone and you’re put on hold for hours however, I can’t even make an appointment through that and I needed to Reschedule…definitely no luck.
I don’t like it here or any of the other locations that I have visited. Have not felt any OBGYN stability none of my pregnancy due to not feeling that true patient care/support. It makes me miss back home so much. Working at a family health …
I called my prescriptions in on Sunday the 8th. Left a message for pharmacy to also fill my inhaler… received a phon
e message on Monday the 9th from them stating I had 6 prescriptions ready. I …
I recommended true health to so many over the years and had to come with 3 different people and realized that the facility within the last 3 years have gone down the drain from the moment you walk in you see the bias and the doctors no …
My appointment has been rescheduled twice, after 3 er visits for the thing I’m seeing them for. The lady that called last time actually told me that it’s because pregnant patients are more valuable. So because I CAN’T have more kids, my …
Very poorly run facility in need of unbiased staff. They literally cater to the Latin community if you are anything else expect to be tossed to the side while they talk about you in Spanish. They then have all patients discuss private …