This company does not care about their customers. Their garbage explanation for the double base charges after transferring from Fireside is that their billing system bills all customers for the AGL charge each month of service. Fireside …
We have used True NG since they teamed with Coweta Fayette EMC long ago. Price has always been at or below the many flyers and adverts we received. Have never had any issues with billing or gas. Hassle free supplier!
I had fireside as my provider , but when they no longer service residents and did only business, they automatically switched me to true natural gas. I had my gas bill on autopay and it didn’t transfer over to new provider. It went into …
I am a new customer with True Natural Gas and it has been a NIGHTMARE!!!! BECAREFUL!!! You need to read your meter when you move in somewhere and KNOW FOR SURE, otherwise you are just going by their word. …
This company is consistently one of the lowest cost providers of natural gas in Georgia and often recommended by consumer guru Clark Howard, who allowed them to use his picture in their advertising. Their long term members get discounted …
I was on auto draft payment and wasn’t notified that I was 2 months late due to a lost wallet. Instead of a phone call, they turned off the gas in the middle of 40 degree weather over a $90.00 payment. The portal never proper functionally …
Thank you very much for your very reliable service, for easy to reach, if I question or problem. After my husband passed away, I sold our house and moved to Roswell, but you are definitely grate company to recommend.
True natural gas always seems to have the best prices. I’ve never had to guess about renewing each year. They’re honest, they keep their word and do what they say they’re going to do.
I’ve been a True Natural Gas customer for many years and wouldn’t change a thing about our relationship. The customer service is always ready to assist and the rates are very competitive.
Terrible. Terrible. Terrible.
Have tried to pay my bill for 3 days. Their system kept hanging up/ kicking my call out… Came and turned our gas off today with NO door hanger, no knock on …
I added natural gas to my house for only my gas grill. No one at True or AGL let me know of a monthly charge of $26.40 from AGL just to have the service. Last month the gas cost was $1.19, but my total bill was $36.53. What a total …
UPDATE: Although my auto-pay account was current and the payments were going through, I continued to get a string of delinquent notices. I finally left for another company. Customer Service is problematic. They’ve got good rates, just …
I have been a True Natural Gas for several years now, never had a problem with the service, we have a great rate reason for which we are loyal costumers. Service is great and costumer service always attentive.
Of the various gas companies I have used over the years, I have found good cause to remain with True (Coweta). Easy to deal with customer services, and its almost never even necessary to contact them. It just works.
Took over for Fireside who I had for several years without issue. Apparently they continued to email bills, but didn’t continue the automatic payments that were set up. They made no attempt to identify this as an issue with their …
True Natural Gas disconnected our gas service before the bill was due and without warning us. We emailed right after it happened and we got the automated response saying they would respond soon and never did. When we finally got a hold of …
True Natural Gas is a very professional, ethical company. I have been with them almost 10 years and have been well pleased with the rates, always competitive, and customer service response is quick and very helpful.
They were so helpful when I moved and transferred my gas services. They have always helped me save and get the best rates. The reason why I’m still a long time customer.
I like the reliability of their service! Budget billing is great because you can depend on your bill being somewhat the same (there will always be that extra cold day that jacks it up) which works with living within your means! Thanks for being TRUE gas service!
Honest pricing – no rate gimmicks to win your business to then turn around in 12 months and no longer offer a competitive rate to existing customers. One low fixed rate for both new and existing customers is what I found at True Natural Gas
Every time I’ve had any concerns with my service, the folks in customer service have been very helpful. I’m a bit concerned with the new higher rates for gas. I have received several offers at a much lower rate.
We have been using True Natural Gas for years – they have always given us or matched the lowest price and we’ve had no problems with our service at all.
Finally earned maximum True Rewards Loyalty credit reducing Customer Service Charge from Five-NinetyFive to ThreeFortyFive. Price per Therm higher in Fall 2021 so preparing for higher 2022 rate from 2021 rate of ThirtyNine.Eight cents.
I’m glad I am not the only person having the same experience with this company. If I could rate them 0 stars I would. RUN WHILE YOU CAN!!!!! The rates are lower, you get what you pay for!! My gas bill was due on August 9th but my gas was …
Excellent prices and great customer service. The reason for only 4 stars is that they do not offer budget billing. Also, on their online account information, it would be helpful to see when your locked-in fixed rate expires.
I’ve been with True Natural since its inception. Their rates have always been competitive and their customer loyalty program unparalleled. Though I’m a very conscientious consumer, I’ve never found any reason to switch. My loyalty is with True Natural.
I’ve used True Natural Gas for the last 5 or so years and have always received a high service level. Additionally, their price is always competitive with other providers.
Oops – I need to talk about True, not Sawnee! True has been honest and up-front with me and the reps have all been friendly. The prices are consistently better than the other gas companies.
From Mr. Farmer- After a couple of months of higher bills I called and was told I did not renew my rate. OK, I blew it. But the rep told me they would adjust my current bill to the new rate ($131 to about $48) since it was before the …
Very dissatisfied. Please call people prior to cutting service off. I had no idea my bill was late, or not being paid. I was paying through my service, it said checks were being sent. After investigation I found my bank had a mess up, and …
True Natural Gas has provided great service over the years and has always communicated any notifications or changes needed in a timely manner. The options and methods for paying for the gas service are easy to understand and use. I am a very happy customer. Thank you.
I’ve been with Coweta/True Gas close to 10 years. Any rate or billing questions have been easily managed. They educated me about means of lowering rates, helping me move into the 21st Century with fixed rate plans and getting discounts.
I have been with you long enough to achieve a $3.45 service charge. After renewing my yearly service rate you give a 60 day grace period to receive a possible lower published rate. Thank you.
I’ve been trying to pay my mother’s final bills after she passed away in December. I’ve had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn’t receiving …
The only competition deregulation created that I have seen is in who would send you a bill. Atlanta Gas is still a monopoly gas supplier for the entire area. Getting the lowest therm rate, and the lowest monthly fee to send you a bill, is …
Have been very pleased with the service from True Natural Gas. The rates are lower than most and I have never had any billing problems. Their systems are very good at notifying you of pending bills and received payments.
I tried to switch to True for a better rate and ended up in a nightmare. My current provider switched off my gas and true was supposed to seamlessly take over- this did not happen. They told me I had to go back to my current provider, at a …
HORRIBLE experience with this company. I was a Fireside customer for years and then when they sold their company, I was switched to True Natural Gas. I was told everything would be switched with no disruption whatsoever, and that was a lie. …
True Natural Gas is professional and pleasant to work with. They have been my natural gas provider for several years. It is unfortunate that we will not be able to continue our relationship with True Natural Gas since moving to a local where natural gas is not available.
Their per therm costs are competitive, but their customer service is awesome!!!. They don’t price match but the service fee “reduction” incentive is great as well. I would definitely recommend them to others. No problems accessing your account online either. They’r great, give them a call.
I am not sure if anyone else has had this experience with the True Natural Gas company. Today my Aunt calls me in Germany where I am mobilized to and tells me our gas is cut off. I of course call True Natural Gas and they stated to me your …
True Natural Gas has the lowest total gas bills in Georgia and great customer service. They don’t spend the same amount of marketing dollars as their larger competitors, and you won’t get a $100 gift card for switching to them, but I highly recommend them.
I have had True Natural Gas since I have been here in Georgia. I have not had any problems, even when I know I could change to another gas company (SCANA) for a better price. Why change when nothing is wrong and for only a few dollars.
I’ve been with True Natural Gas for years, and since they started their True Rewards Program, I am saving $2 off the monthly customer service fee. That’s a savings of $24 a year! In addition, their monthly customer service fee is among the …
Consistently lowest cost natural gas provider in Georgia for over six years now. Really like True Natural Gas as a loyalty program which the discount increases each year of sustained service.
Since switching to TNG several years ago, we have had no issues with our service and always get the lowest pricing in the metro Atlanta area. Renewing our 12-month fixed rate plan is quick and easy too. There is no downside to using True Natural Gas as your home gas provider.
I switched to True for a recommendation from a friend. I do not regret doing it. It has been a dependable service. I forget about that we are receiving gas service because we just turn the hot water to shower and we know is there. It is the best price also. I do recommend this Company.
Decent prices and online bill pay option made True Gas an attractive choice at first. However, I came to learn three months after I had requested a disconnect of service the company had changed me for gas usage by the tenant that followed …
True Natural Gas is a great company to do business with. Over the years I’ve used other gas suppliers but True truly stands out with superior customer service. We will continue to be a pleased customer of True Natural Gas.
I have been with them for a while and when I called to see if they would match prices they did not care and were not willing to match a price. When I canceled they did not make any attempts to ask why. What happened to customer service?
We switched about 6 or 7 years ago. They had the best prices then and throughout our time with them. Always had a good experience with their customer support. Do like we did years ago. Compare their rates to the other providers. Very glad we have our service with TRU…thanks
I’ve been with Fayette/Coweta & True for 30+ years. My 12-month FR is expiring this month. Called this month and spoke to a male representative. He never offer to open my account to answer my questions, practically said take it or leave …
I recently installed a natural gas tank-less water heater replacing an eighty gallon electric heater I had for several years. Before purchasing the tank-less water heater I called Georgia Natural Gas and inquired if my existing gas meter …
When they offer a low rate, they are good to sign up with. However, they do not offer existing customers their best rate and will not match so I had to switch again. This is the second time. A comapny that does not value existing …
Our bill always is correct and easy to understand. Great low rates and dependable savings. We’ve renewed several times with True because we really like the savings and trustworthiness.
I’ve been with True Natural gas for quite some time now and I’ve been extremely happy and comfortable with them. No surprises on my bills with ridiculous charges. I definitely recommend them. Great customer service too.
We joined True at the recommendation of a friend, and we have been pleased with both the pricing and the service we have received. Any question or concern is addressed personally and efficiently, and we are made to feel that we are important members of the company’s family.
Rates are great. Renewal is easy, as is payment on line. The longer you stay the better the rate, which is unique among natural gas suppliers in my experience. Most make no effort to retain you from year to year.
I like the idea of getting one bill for gas and electric. True’s rates are competitive, but I often have to call and request that they match a competing company’s bid. They always have so in 9 years I have not had to switch and their service has never been interrupted.
True Natural Gas provides great customer service and I have had no issues with utilities provided by them. Prices and incentives are very competitive and I have referred several neighbors to them for gas service over the years.
I have been a customer of True Natural Gas. They always keep me apprised of any new information and/or opportunities to save money. I am confident of their customer service and highly recommend this Gas company!
Having spend my 30+ year career in the energy industry working with gas and electric companies from all across the US, I feel well qualified to recommend True Natural Gas to friends and acquaintances. Since Georgia deregulated gas a few …
True Natural Gas is the best natural gas provider in Georgia, period! True consistently has the lowest rates and customer service is superb! I also like the fact that the longer you are with them, the lower your monthly fee is! Keep up the great work True!!!
Love true natural gas. I used them for years, my bill was always lower than expected. I just moved somewhere that has a different provider, seems like our bills are significantly higher, I’m trying to convince my roommate to switch.
I’ve been a customer of True Natural Gas for 4 years and have referred my family members and friends. They have excellent customer service and the best price for natural gas. If you are shopping for a gas provider, give True Natural Gas a call. They are the best!
I asked my electric provider for a recommendation about for a gas provider. They recommended True Natural Gas on the basis of other customers feedback. They were referenced as friendly, responsive and very professional. I have found True Natural Gas to be all that and more. I highly recommend their services.
Every year I receive a renewal notice from True Natural Gas, and every year I go to the public service commissions rate tables to check the ‘apples-to-apples’ prices – just to keep them honest. Each time I do I find True’s price to be the …
True Natural Gas was the best rate around and I signed up in the late summer-early fall. There was no service interruption between providers. Everything has been working well.
I have been sending True Natural Gas my payment for years. I have one payment get to them 3days late. I called and the representative waived the fee given my loyalty and rarity of this event. Great customer service.
I like True Natural Gas. I have been with them for many years. They are honest and trust worthy. Customer service is very helpful. I pay online and have never had any posting issues. Excellent company!
The worst customer service! We have been a loyal customer who has never missed a single bill due date in over 3 years. We were 2 days late paying our bill over the holidays and received a disconnect notice. How they got it out that fast is …
Ive been with this company for about a month and half. I have yet to recieve a bill in the mail. I ordered food through postmates and went to grab the food and saw about 4 door tags with no writting on them. I began to freak out because i …
I see a lot of positive reviews from other folks who have had service with True Natural Gas for an extended period of time. To be honest, if we had not switched providers and had the abysmal experience that we had, I probably would have …
True Natural Gas has been my natural gas provider for several years. I always had great customer service, and the company is very reasonable. I can’t say enough good things about True Natural Gas.
I recommend True Natural Gas because of their great rates, excellent customer service, and reliability. We have not experienced any issues. The lowering customer service charge is also a great benefit. Thanks True Natural Gas for your service!
I’m been a customer of True Natural gas for several years and I’ve never had an issue. Their rates.. are always amongst the best and their customer service is exceptional.
It really does pay to shop around and compare prices. It also pays to be a loyal True Natural Gas customer. I’ve been with True Natural Gas for years and recently found other gas providers with lower therm rates and contacted customer …
They were good until I sold the house and tried to cancel. Neither I nor the new owner could get the service changed for nearly two months. They said all calls were recorded but could not find any of mine requesting cancellation. The new …
True Natural Gas has provided me the best rates for years without any fuss, interruptions, or unnecessary calls to customer service. They do exactly what they claim to do: provide the best possible rates year in and year out. No …
I discovered True Natural Gas several years ago on Clark Howards website, True Natural Gas always seems to have the best prices. I no longer shop for natural gas, I just stay with True.
I have lived in the Tyrone, Ga area going on 7 years and been with True Gas all that time, I haven’t had any problems with the company and they give me a good competitive price. I always lock in for a fixed 12 month period for a lower price and it’s always good.
As a customer for several years in Douglas County I’ve found True Natural Gas and their team to be excellent to work with and very few problems to start with. I like their customer loyalty program (I think it’s called True Rewards) that …
Can’t say enough good things about True. Used them until I moved into a place with no gas needed and their customer service is excellent, always happy, polite, and thorough. Plus their rates are very reasonable. They were understanding when I had to break a lease early and disconnect services.
My experience with True Gas has been amazing. Never a problem or issue and the staff is always polite and professional. Thank you for your attention to detail and customer service.
I’ve had services with them for about 3 years. I’m not going to sit here and bash them…but my services with them hasn’t been really really bad, as it hasn’t been great either. When I first started with them my bill was being paid from …
I’ve been using True for about 5 years. They always seem to have very good, if not the best, prices. Their bills are easy to read and understand, I also like the “long term customer discounts” they offer. No hesitation to recommend them.
We have found True Natural Gas to be the best choice for our home. The value they provide is such that we would not consider a change. Consistent and easy communication of rate choices – we go with the one-year fixed – and the few times …
I have using True Natural gas for my natural gas provider for many years. They have always been easy to deal with. Never had an issue with their service.
I have lock in my gas rate each year after comparing prices. True gas has always been the best rate, or very close to it. I have only had phone contact with the company but the customer service personnel have always been very helpful. They have always treated me respectfully and politely. Thanks!
True Natural Gas has always provided me with great customer service, a low price on the gas, and reliable service. With their “True Rewards” program, I get a discount off of my bill for being a long term customer!! I highly recommend them to anyone who is looking to switch natural gas providers.
Being with this company around 8 years, everything went smoothly. I will highly recommend them in these times when so many older generation people like myself have trouble getting things done. I always spoke to a person instead of a computer program running in circles. Thank You…True Natural Gas
You can’t beat True Natural Gas! I found out the hard way…
I was a TRUE customer for many years, but was persuaded last year to change my natural gas supplier in order to save a few cents per therm. BIG mistake! The …
I have been with True for several years now. I have been happy with their service. They are always competitive. I do their 12 month terms and at my renewal they might not be the very least price but are always with in an acceptable …
I recently renewed for 12 months though wasn’t happy that your rates have increased so much. For most/all the 10+ years I’ve been with True Natural Gas you have been consistently one of the lowest rates (if not the lowest) of all Natural Gas marketers. Something changed this year. When my 12 months is up I may need to reconsider.
My account was sold to True about a year ago. I was on credit card auto pay. When my card was renewed my old card was shut down. I forgot to update new card with True. 22 days after due date (from bill not paid) they shut my gas off and …
They bought out Fireside Natural Gas residential customers and have not disappointed yet. Never had a problem with them and believe they will still match any lower priced vendor. Highly recommend them as your preferred natural gas supplier.
I have been with True Natural Gas for five years and they have been courteous, cost-effective, and professional in every way. I highly recommend this company.
Never a problem for 6 years, and I always feel like I am getting a good price. Very easy company to work with, and our heating and hot water bills barely cross $100 for a few months in the winter for a 3000 sq ft house. Less than $40 the rest of the year. Prices fluctuate, but our costs have stayed remarkably consistent.
True Natural Gas consistently has some of the lowest rates available for their yearly plans. I keep renewing with them because they reward loyal customers who pay their gas bills on time by lowering monthly service fees. I am a very satisfied customer!
True natural Gas has been my natural gas provider for several years. I always had great customer service, and the company has always provided the lowest rates available at the time of my renewals. I can’t say enough good things about True Natural Gas.
I switched to True Natural Gas several years ago after I saw on the Public Service Commission web page that I was paying too much for natural gas with another company. I’ve been very satisfied with this company since then, and I renew …
I’ve been with True Natural Gas for more years than I can remember and I’ve been very satisfied with the service. I see them as one of the best Natural Gas providers.
We’ve been with True Natural Gas for a few years now, and will continue to be. The service is exemplar, the pricing is just right, and best of all…there are no gimmicks. Every year, we receive and review offers from other natural gas …
We’ve been True Natural Gas clients for just over a decade. We’ve moved homes and still chose to stay with them. They offer competitive pricing and their online system works wonderfully. Over the past decade we’ve never experienced any issues, what more can you ask for in a company?
I have been a True Natural Gas customer for many years. I really enjoy the convenience of having my gas and electric bills in one envelope and my payments are made at Coweta Fayette EMC at the same location and time. I enjoy a low fixed rate and my winter bills for heat have been surprisingly low.
I would give 0 star if I could. This company is horrible in the way that they gives me a fixed rate which is 20% higher than the other company can offer. When I try to switch to anther company, there is a gap so my current plan expire I …
Years ago Georgia’s then-governor (Sonny Purdue) changed natural gas from a public service monopoly to a competitive marketing system… this didn’t lower rates; it raised them, since an array of gas “marketers” are now cut in (while the …
I’ve been a customer of True Natural Gas for a few years. I like their competitive prices and their pleasant customer service. Unlike other public utilities services, the fact that gas is unregulated by the government is a true benefit to …
Horrible customer service, and company has also violated the law. I would never reccommend this service. Horrible protocols and their adhereance to the natural gas laws is nonexistent. Very disgusted in this company. A quick BBB search …
I’ve been with True Natural Gas for 8 years and have never had a problem. The 12 month rolling budget plan keeps the monthly cost in a narrow range without the last month of settle up. The rates have been the lowest or next to lowest of all …
I have used True Natural Gas for a number of years now. I have found the service to be top notch. Their billing system is extremely easy to use. I cannot say anything bad about the experience.
True Natural Gas has been a 5 star consistent service provider for our natural gas. Unlike their competitors, they consistently treat their customers well with great service and fair pricing. Many gas providers will lure customers with …
I love True Natural Gas, they offer competitive prices and different contracts to lock in the price letting you know the best value. I also love to be able to pay my bill on line. Keep up the great customer service!
I’ve been a customer in my current city for 6 years, and had them previously in another city for around 10 years. Good customer service, only had to call once in all that time because I thought I smelled gas. It ended up being something …
Each year as our gas contract ends I search for providers best rates. A few years ago I discovered True Natural gas had the best rates and we switched to True. We continue this practice yearly and no one has yet offered better …
I have been customer of True Natural Gas over ten years, both for my business and my residence. Their price is reasonable and very competitive. They are honest, and their total charge is the lowest in Atlanta area. Their customer service is very good. That is the main reason I prefer them over other competitors.
True Natural Gas is so pleasant to deal with. They always contact their customers to ask them if they want to lock in their rate. Their rates are reasonable. Especially compared to Carroll EMC. I would recommend them to anyone.
Have used TNG since it changed from Fireside, several years ago. They’ve consistently been less costly and customer service (which I rarely need to use) has been quite competent and friendly. Recommend you check them out!
The gas company has been good, no outages, easy to pay. I would give them 5 stars if they would eliminate the periodic “enrollment” in lower priced gas causing an annual nuisance for me to have to sign back up or forget and experience really expensive gas.
The only time that I think about my Natural Gas supplier is when I renew my annual contract or if there is a problem in service. Thankfully I have never had a service problem with True Natural Gas and they have been easy, consistent and economical to work with.
True Natural Gas has been my natural gas provider for several years. Their gas rates are consistently low and they make the annual renewal a simple process with a reminder email that only requires a few clicks to lock in the new rate.
I have been with True Natural gas for a few years now. They always have great therm rates to lock in. It is always a good idea to lock in a low rate so that your gas bill does not get out of control. I don’t feel so bad if I feel the need …
True Natural Gas has an easy signup process, provides clear bills in method/site you choose, and is dependable and affordable. I could not be happier. True gas is always there when needed. I highly recommend.
I have used True for several years and have to say that they are a good natural gas marketer. They have the best fixed rates and their customer service charge is less than other marketers. The longer you keep them the less you pay for …
I am happy with true natural gas.. I’ve never experienced any issues and have only called customer service once. And the representative was nice and very helpful. I switched from Atlanta gas light to true natural gas because I was not happy …
I have been a customer with True Natural Gas for about five years now. From the beginning, I’ve always felt that I have received timely communication about fees and ample time to make decisions about service. The online portal is …
Your staff on the phone and office are the best. When I moved I ended up double billed for 2 residence. When I brought it to their attention they just fixed it, no argument, no delay, did not need months of investigation. They just fixed …
We’ve been using True Natural Gas for our house and every time we turn over one of our rentals for years now. We’ve never had a single problem in all that time. Customer service excellent, which is not a given in this day and age.
I have been with True Natural Gas for several years and have been a satisfied customer. They consistently have one of the lowest prices on the market. Their website is easy to navigate to pay monthly bill. Looking forward to more great service.
Watch your bill in the renewal season. My gas was disconnected because for some completely inconvenient reason this company decided to create a new account instead of renew the existing account or at the very least automatically transfer my …
I have never had a problem with True Natural Gas and feel their prices are reasonable. Not much to say, and that’s a good thing!! They do exactly what I pay for without any issues at all.
Signed up for True Natural Gas years ago and glad I did! Never a problem and they give me a loyalty discount. They send out a lock-in notice each year to remind me to lock in for a yearly rate. Great customer service and great rates
I have had True Natural Gas for about 4 years now. I consider their rates very low, after comparing to others. I have always been able to contact them easily with questions in general and with regards to questions on my gas bill. Thank you True Natural Gas, it’s been a pleasure working with you.
They disconnected my service 15 days prior to the date listed on the most recent notice. No good faith phone calls or emails were sent out to try to contact me within the last 20 days. I called and paid in full but they were unwilling to …
Some other companies may offer a slightly lower therm price, but it’s not worth changing when the customer service is not as good as what you get at True Natural Gas. Others try to lure you to their company with this incredible deals, but …
True Natural Gas has consistently been one of the lowest cost gas providers for several years. I used to work for a gas marketer, and learned how to compare monthly prices of all the marketers. I have not had one speck of trouble with True for all these years, and they give a small bonus for staying with them from year to year.
I have found True natural gas consistently has lowest prices from last couple of years. The service is consistent. The True rewards program is a bonus saving up-to $30 a year. I am a happy customer from last many years.
I lost hundreds of dollars because the company did not notify when they changed my rate from fixed variable. Called Customer care and talked to Supervisor and claimed that mail want sent to me when they changed. Simply ..when a contract …
True Natural Gas has been servicing my home for over three years now. I have never had a problem or incident with the company. Always just smooth competent service. They have also held the line on fuel costs in these tough times. I’m impressed and personally grateful to have them on my team.
I switched to True Natural Gas several years ago. I have only good things to say about True. Each year I receive a letter allowing me to choose the kind of pricing I want for the next year. They’re consistently cheaper than all competitors. Service is great!
True Natural Gas is a great company. We have had them as our natural gas provider for a few years now and they have always gone above and beyond in their customer service and their service overall. They also, from what we have researched, have the best rates! Great company. Pam and Jerry Bowman
I have been with True a little over a year. When I joined they said that they do not match and offers every customer the same pricing. That is not true at all. I have a letter from an estate that I am handling and they are offering them a …
Update 12/02/2022: Here I am! Still with True Natural Gas and still holding with my 5 stars. They really are one of the best, customer focused service utility I’ve ever seen. Try them out. They will treat you well… as long as you pay …
Don’t sign up with this provider. If you do not renew right away they slap you with a variable rate, that is about $2.12 per therm. So my winter bill went from the usual high of `179 to $437. It’s all legal. Pay or freeze. So I’m switching.
I am beyond upset. These people have the hardest set up appointments. They are not open on the weekends. They have no respect when you’re trying to move. Everyone knows that coordinating a move is challenging, so you might have to change …
This company does not care about their customers. Their garbage explanation for the double base charges after transferring from Fireside is that their billing system bills all customers for the AGL charge each month of service. Fireside …
We have used True NG since they teamed with Coweta Fayette EMC long ago. Price has always been at or below the many flyers and adverts we received. Have never had any issues with billing or gas. Hassle free supplier!
I have been with True Natural Gas for a few years. I get the best price on gas. I have NO complaints at all. I am very satisfied with my service.
I had fireside as my provider , but when they no longer service residents and did only business, they automatically switched me to true natural gas. I had my gas bill on autopay and it didn’t transfer over to new provider. It went into …
I am a new customer with True Natural Gas and it has been a NIGHTMARE!!!! BECAREFUL!!! You need to read your meter when you move in somewhere and KNOW FOR SURE, otherwise you are just going by their word. …
This company is consistently one of the lowest cost providers of natural gas in Georgia and often recommended by consumer guru Clark Howard, who allowed them to use his picture in their advertising. Their long term members get discounted …
I was on auto draft payment and wasn’t notified that I was 2 months late due to a lost wallet. Instead of a phone call, they turned off the gas in the middle of 40 degree weather over a $90.00 payment. The portal never proper functionally …
Thank you very much for your very reliable service, for easy to reach, if I question or problem. After my husband passed away, I sold our house and moved to Roswell, but you are definitely grate company to recommend.
We have had True Natural Gas for 6 years. Services and rates are outstanding. Very pleased customer.
True natural gas always seems to have the best prices. I’ve never had to guess about renewing each year. They’re honest, they keep their word and do what they say they’re going to do.
I’ve been a True Natural Gas customer for many years and wouldn’t change a thing about our relationship. The customer service is always ready to assist and the rates are very competitive.
Terrible. Terrible. Terrible.
Have tried to pay my bill for 3 days. Their system kept hanging up/ kicking my call out… Came and turned our gas off today with NO door hanger, no knock on …
I added natural gas to my house for only my gas grill. No one at True or AGL let me know of a monthly charge of $26.40 from AGL just to have the service. Last month the gas cost was $1.19, but my total bill was $36.53. What a total …
UPDATE: Although my auto-pay account was current and the payments were going through, I continued to get a string of delinquent notices. I finally left for another company. Customer Service is problematic. They’ve got good rates, just …
I have been a True Natural Gas for several years now, never had a problem with the service, we have a great rate reason for which we are loyal costumers. Service is great and costumer service always attentive.
Of the various gas companies I have used over the years, I have found good cause to remain with True (Coweta). Easy to deal with customer services, and its almost never even necessary to contact them. It just works.
Took over for Fireside who I had for several years without issue. Apparently they continued to email bills, but didn’t continue the automatic payments that were set up. They made no attempt to identify this as an issue with their …
True Natural Gas disconnected our gas service before the bill was due and without warning us. We emailed right after it happened and we got the automated response saying they would respond soon and never did. When we finally got a hold of …
Great service & best affordable prices compared to any other gas company provided since I became a customer 5yrs ago.
True Natural Gas is a very professional, ethical company. I have been with them almost 10 years and have been well pleased with the rates, always competitive, and customer service response is quick and very helpful.
True Natural Gas has provided us with never ending natural gas and uncompromising service for a long, long time. Dependable and available 24/7/365
They were so helpful when I moved and transferred my gas services. They have always helped me save and get the best rates. The reason why I’m still a long time customer.
I like the reliability of their service! Budget billing is great because you can depend on your bill being somewhat the same (there will always be that extra cold day that jacks it up) which works with living within your means! Thanks for being TRUE gas service!
Honest pricing – no rate gimmicks to win your business to then turn around in 12 months and no longer offer a competitive rate to existing customers. One low fixed rate for both new and existing customers is what I found at True Natural Gas
Every time I’ve had any concerns with my service, the folks in customer service have been very helpful. I’m a bit concerned with the new higher rates for gas. I have received several offers at a much lower rate.
We have been using True Natural Gas for years – they have always given us or matched the lowest price and we’ve had no problems with our service at all.
Finally earned maximum True Rewards Loyalty credit reducing Customer Service Charge from Five-NinetyFive to ThreeFortyFive. Price per Therm higher in Fall 2021 so preparing for higher 2022 rate from 2021 rate of ThirtyNine.Eight cents.
I’m glad I am not the only person having the same experience with this company. If I could rate them 0 stars I would. RUN WHILE YOU CAN!!!!! The rates are lower, you get what you pay for!! My gas bill was due on August 9th but my gas was …
Excellent prices and great customer service. The reason for only 4 stars is that they do not offer budget billing. Also, on their online account information, it would be helpful to see when your locked-in fixed rate expires.
I’ve been with True Natural since its inception. Their rates have always been competitive and their customer loyalty program unparalleled. Though I’m a very conscientious consumer, I’ve never found any reason to switch. My loyalty is with True Natural.
I’ve used True Natural Gas for the last 5 or so years and have always received a high service level. Additionally, their price is always competitive with other providers.
Oops – I need to talk about True, not Sawnee! True has been honest and up-front with me and the reps have all been friendly. The prices are consistently better than the other gas companies.
From Mr. Farmer- After a couple of months of higher bills I called and was told I did not renew my rate. OK, I blew it. But the rep told me they would adjust my current bill to the new rate ($131 to about $48) since it was before the …
Very dissatisfied. Please call people prior to cutting service off. I had no idea my bill was late, or not being paid. I was paying through my service, it said checks were being sent. After investigation I found my bank had a mess up, and …
I have had Tru Natural Gas for many years and have never had any issues with them, service wise or billing.
True Natural Gas has provided great service over the years and has always communicated any notifications or changes needed in a timely manner. The options and methods for paying for the gas service are easy to understand and use. I am a very happy customer. Thank you.
I’ve been with Coweta/True Gas close to 10 years. Any rate or billing questions have been easily managed. They educated me about means of lowering rates, helping me move into the 21st Century with fixed rate plans and getting discounts.
I have been with you long enough to achieve a $3.45 service charge. After renewing my yearly service rate you give a 60 day grace period to receive a possible lower published rate. Thank you.
I’ve been trying to pay my mother’s final bills after she passed away in December. I’ve had her mail forwarded for months but have never received a final bill from True Natural Gas, even after multiple calls to ask why I wasn’t receiving …
The only competition deregulation created that I have seen is in who would send you a bill. Atlanta Gas is still a monopoly gas supplier for the entire area. Getting the lowest therm rate, and the lowest monthly fee to send you a bill, is …
Have been very pleased with the service from True Natural Gas. The rates are lower than most and I have never had any billing problems. Their systems are very good at notifying you of pending bills and received payments.
I tried to switch to True for a better rate and ended up in a nightmare. My current provider switched off my gas and true was supposed to seamlessly take over- this did not happen. They told me I had to go back to my current provider, at a …
HORRIBLE experience with this company. I was a Fireside customer for years and then when they sold their company, I was switched to True Natural Gas. I was told everything would be switched with no disruption whatsoever, and that was a lie. …
True Natural Gas is professional and pleasant to work with. They have been my natural gas provider for several years. It is unfortunate that we will not be able to continue our relationship with True Natural Gas since moving to a local where natural gas is not available.
Their per therm costs are competitive, but their customer service is awesome!!!. They don’t price match but the service fee “reduction” incentive is great as well. I would definitely recommend them to others. No problems accessing your account online either. They’r great, give them a call.
I am not sure if anyone else has had this experience with the True Natural Gas company. Today my Aunt calls me in Germany where I am mobilized to and tells me our gas is cut off. I of course call True Natural Gas and they stated to me your …
True Natural Gas has the lowest total gas bills in Georgia and great customer service. They don’t spend the same amount of marketing dollars as their larger competitors, and you won’t get a $100 gift card for switching to them, but I highly recommend them.
I have had True Natural Gas since I have been here in Georgia. I have not had any problems, even when I know I could change to another gas company (SCANA) for a better price. Why change when nothing is wrong and for only a few dollars.
I’ve been with True Natural Gas for years, and since they started their True Rewards Program, I am saving $2 off the monthly customer service fee. That’s a savings of $24 a year! In addition, their monthly customer service fee is among the …
Consistently lowest cost natural gas provider in Georgia for over six years now. Really like True Natural Gas as a loyalty program which the discount increases each year of sustained service.
Since switching to TNG several years ago, we have had no issues with our service and always get the lowest pricing in the metro Atlanta area. Renewing our 12-month fixed rate plan is quick and easy too. There is no downside to using True Natural Gas as your home gas provider.
I switched to True for a recommendation from a friend. I do not regret doing it. It has been a dependable service. I forget about that we are receiving gas service because we just turn the hot water to shower and we know is there. It is the best price also. I do recommend this Company.
Decent prices and online bill pay option made True Gas an attractive choice at first. However, I came to learn three months after I had requested a disconnect of service the company had changed me for gas usage by the tenant that followed …
True Natural Gas is a great company to do business with. Over the years I’ve used other gas suppliers but True truly stands out with superior customer service. We will continue to be a pleased customer of True Natural Gas.
I have been with them for a while and when I called to see if they would match prices they did not care and were not willing to match a price. When I canceled they did not make any attempts to ask why. What happened to customer service?
We switched about 6 or 7 years ago. They had the best prices then and throughout our time with them. Always had a good experience with their customer support. Do like we did years ago. Compare their rates to the other providers. Very glad we have our service with TRU…thanks
I’ve been with Fayette/Coweta & True for 30+ years. My 12-month FR is expiring this month. Called this month and spoke to a male representative. He never offer to open my account to answer my questions, practically said take it or leave …
I recently installed a natural gas tank-less water heater replacing an eighty gallon electric heater I had for several years. Before purchasing the tank-less water heater I called Georgia Natural Gas and inquired if my existing gas meter …
When they offer a low rate, they are good to sign up with. However, they do not offer existing customers their best rate and will not match so I had to switch again. This is the second time. A comapny that does not value existing …
Our bill always is correct and easy to understand. Great low rates and dependable savings. We’ve renewed several times with True because we really like the savings and trustworthiness.
I’ve been with True Natural gas for quite some time now and I’ve been extremely happy and comfortable with them. No surprises on my bills with ridiculous charges. I definitely recommend them. Great customer service too.
We joined True at the recommendation of a friend, and we have been pleased with both the pricing and the service we have received. Any question or concern is addressed personally and efficiently, and we are made to feel that we are important members of the company’s family.
Rates are great. Renewal is easy, as is payment on line. The longer you stay the better the rate, which is unique among natural gas suppliers in my experience. Most make no effort to retain you from year to year.
I like the idea of getting one bill for gas and electric. True’s rates are competitive, but I often have to call and request that they match a competing company’s bid. They always have so in 9 years I have not had to switch and their service has never been interrupted.
True Natural Gas provides great customer service and I have had no issues with utilities provided by them. Prices and incentives are very competitive and I have referred several neighbors to them for gas service over the years.
I have been a customer of True Natural Gas. They always keep me apprised of any new information and/or opportunities to save money. I am confident of their customer service and highly recommend this Gas company!
Having spend my 30+ year career in the energy industry working with gas and electric companies from all across the US, I feel well qualified to recommend True Natural Gas to friends and acquaintances. Since Georgia deregulated gas a few …
True Natural Gas is the best natural gas provider in Georgia, period! True consistently has the lowest rates and customer service is superb! I also like the fact that the longer you are with them, the lower your monthly fee is! Keep up the great work True!!!
Love true natural gas. I used them for years, my bill was always lower than expected. I just moved somewhere that has a different provider, seems like our bills are significantly higher, I’m trying to convince my roommate to switch.
I’ve been a customer of True Natural Gas for 4 years and have referred my family members and friends. They have excellent customer service and the best price for natural gas. If you are shopping for a gas provider, give True Natural Gas a call. They are the best!
I asked my electric provider for a recommendation about for a gas provider. They recommended True Natural Gas on the basis of other customers feedback. They were referenced as friendly, responsive and very professional. I have found True Natural Gas to be all that and more. I highly recommend their services.
Every year I receive a renewal notice from True Natural Gas, and every year I go to the public service commissions rate tables to check the ‘apples-to-apples’ prices – just to keep them honest. Each time I do I find True’s price to be the …
True Natural Gas was the best rate around and I signed up in the late summer-early fall. There was no service interruption between providers. Everything has been working well.
I have been sending True Natural Gas my payment for years. I have one payment get to them 3days late. I called and the representative waived the fee given my loyalty and rarity of this event. Great customer service.
I have been with True for a lot of years and have had no problems with my gas. Their rates are very competitive and most of the time, the best rates.
I like True Natural Gas. I have been with them for many years. They are honest and trust worthy. Customer service is very helpful. I pay online and have never had any posting issues. Excellent company!
The worst customer service! We have been a loyal customer who has never missed a single bill due date in over 3 years. We were 2 days late paying our bill over the holidays and received a disconnect notice. How they got it out that fast is …
Ive been with this company for about a month and half. I have yet to recieve a bill in the mail. I ordered food through postmates and went to grab the food and saw about 4 door tags with no writting on them. I began to freak out because i …
We have been with True Gas for several years and have never had a problem. I recommend this company without any reservations.
I see a lot of positive reviews from other folks who have had service with True Natural Gas for an extended period of time. To be honest, if we had not switched providers and had the abysmal experience that we had, I probably would have …
True Natural Gas has been my natural gas provider for several years. I always had great customer service, and the company is very reasonable. I can’t say enough good things about True Natural Gas.
I recommend True Natural Gas because of their great rates, excellent customer service, and reliability. We have not experienced any issues. The lowering customer service charge is also a great benefit. Thanks True Natural Gas for your service!
I’m been a customer of True Natural gas for several years and I’ve never had an issue. Their rates.. are always amongst the best and their customer service is exceptional.
It really does pay to shop around and compare prices. It also pays to be a loyal True Natural Gas customer. I’ve been with True Natural Gas for years and recently found other gas providers with lower therm rates and contacted customer …
They were good until I sold the house and tried to cancel. Neither I nor the new owner could get the service changed for nearly two months. They said all calls were recorded but could not find any of mine requesting cancellation. The new …
True Natural Gas has provided me the best rates for years without any fuss, interruptions, or unnecessary calls to customer service. They do exactly what they claim to do: provide the best possible rates year in and year out. No …
I discovered True Natural Gas several years ago on Clark Howards website, True Natural Gas always seems to have the best prices. I no longer shop for natural gas, I just stay with True.
I have lived in the Tyrone, Ga area going on 7 years and been with True Gas all that time, I haven’t had any problems with the company and they give me a good competitive price. I always lock in for a fixed 12 month period for a lower price and it’s always good.
As a customer for several years in Douglas County I’ve found True Natural Gas and their team to be excellent to work with and very few problems to start with. I like their customer loyalty program (I think it’s called True Rewards) that …
Can’t say enough good things about True. Used them until I moved into a place with no gas needed and their customer service is excellent, always happy, polite, and thorough. Plus their rates are very reasonable. They were understanding when I had to break a lease early and disconnect services.
My experience with True Gas has been amazing. Never a problem or issue and the staff is always polite and professional. Thank you for your attention to detail and customer service.
I’ve had services with them for about 3 years. I’m not going to sit here and bash them…but my services with them hasn’t been really really bad, as it hasn’t been great either. When I first started with them my bill was being paid from …
I’ve been using True for about 5 years. They always seem to have very good, if not the best, prices. Their bills are easy to read and understand, I also like the “long term customer discounts” they offer. No hesitation to recommend them.
We have found True Natural Gas to be the best choice for our home. The value they provide is such that we would not consider a change. Consistent and easy communication of rate choices – we go with the one-year fixed – and the few times …
I have using True Natural gas for my natural gas provider for many years. They have always been easy to deal with. Never had an issue with their service.
I have lock in my gas rate each year after comparing prices. True gas has always been the best rate, or very close to it. I have only had phone contact with the company but the customer service personnel have always been very helpful. They have always treated me respectfully and politely. Thanks!
True Natural Gas has always provided me with great customer service, a low price on the gas, and reliable service. With their “True Rewards” program, I get a discount off of my bill for being a long term customer!! I highly recommend them to anyone who is looking to switch natural gas providers.
Being with this company around 8 years, everything went smoothly. I will highly recommend them in these times when so many older generation people like myself have trouble getting things done. I always spoke to a person instead of a computer program running in circles. Thank You…True Natural Gas
We’ve used True Natural Gas for the past 10 years. They are great to work with and we love that we can have a locked in low rate each year!
You can’t beat True Natural Gas! I found out the hard way…
I was a TRUE customer for many years, but was persuaded last year to change my natural gas supplier in order to save a few cents per therm. BIG mistake! The …
I have been with True for several years now. I have been happy with their service. They are always competitive. I do their 12 month terms and at my renewal they might not be the very least price but are always with in an acceptable …
I recently renewed for 12 months though wasn’t happy that your rates have increased so much. For most/all the 10+ years I’ve been with True Natural Gas you have been consistently one of the lowest rates (if not the lowest) of all Natural Gas marketers. Something changed this year. When my 12 months is up I may need to reconsider.
Have you thought about changing your gas provider? True Natural Gas is my recommendation. Great rates and incentives for long term customers.
My account was sold to True about a year ago. I was on credit card auto pay. When my card was renewed my old card was shut down. I forgot to update new card with True. 22 days after due date (from bill not paid) they shut my gas off and …
They bought out Fireside Natural Gas residential customers and have not disappointed yet. Never had a problem with them and believe they will still match any lower priced vendor. Highly recommend them as your preferred natural gas supplier.
I have been with True Natural Gas for five years and they have been courteous, cost-effective, and professional in every way. I highly recommend this company.
Great site and it’s very easy to navigate. Keep up the great work!
Never a problem for 6 years, and I always feel like I am getting a good price. Very easy company to work with, and our heating and hot water bills barely cross $100 for a few months in the winter for a 3000 sq ft house. Less than $40 the rest of the year. Prices fluctuate, but our costs have stayed remarkably consistent.
True Natural Gas consistently has some of the lowest rates available for their yearly plans. I keep renewing with them because they reward loyal customers who pay their gas bills on time by lowering monthly service fees. I am a very satisfied customer!
True natural Gas has been my natural gas provider for several years. I always had great customer service, and the company has always provided the lowest rates available at the time of my renewals. I can’t say enough good things about True Natural Gas.
I switched to True Natural Gas several years ago after I saw on the Public Service Commission web page that I was paying too much for natural gas with another company. I’ve been very satisfied with this company since then, and I renew …
True Natural Gas have been great to me and my family for years. I would recommend them to anyone seeking services.
I’ve been with True Natural Gas for more years than I can remember and I’ve been very satisfied with the service. I see them as one of the best Natural Gas providers.
We’ve been with True Natural Gas for a few years now, and will continue to be. The service is exemplar, the pricing is just right, and best of all…there are no gimmicks. Every year, we receive and review offers from other natural gas …
We’ve been True Natural Gas clients for just over a decade. We’ve moved homes and still chose to stay with them. They offer competitive pricing and their online system works wonderfully. Over the past decade we’ve never experienced any issues, what more can you ask for in a company?
I have been a True Natural Gas customer for many years. I really enjoy the convenience of having my gas and electric bills in one envelope and my payments are made at Coweta Fayette EMC at the same location and time. I enjoy a low fixed rate and my winter bills for heat have been surprisingly low.
I would give 0 star if I could. This company is horrible in the way that they gives me a fixed rate which is 20% higher than the other company can offer. When I try to switch to anther company, there is a gap so my current plan expire I …
Years ago Georgia’s then-governor (Sonny Purdue) changed natural gas from a public service monopoly to a competitive marketing system… this didn’t lower rates; it raised them, since an array of gas “marketers” are now cut in (while the …
I’ve been a customer of True Natural Gas for a few years. I like their competitive prices and their pleasant customer service. Unlike other public utilities services, the fact that gas is unregulated by the government is a true benefit to …
Horrible customer service, and company has also violated the law. I would never reccommend this service. Horrible protocols and their adhereance to the natural gas laws is nonexistent. Very disgusted in this company. A quick BBB search …
BEWARE: True NG ripped me off. If you are in a fixed rate plan with them, they will rip you off too. …
I’ve been with True Natural Gas for 8 years and have never had a problem. The 12 month rolling budget plan keeps the monthly cost in a narrow range without the last month of settle up. The rates have been the lowest or next to lowest of all …
I have used True Natural Gas for a number of years now. I have found the service to be top notch. Their billing system is extremely easy to use. I cannot say anything bad about the experience.
True Natural Gas has been a 5 star consistent service provider for our natural gas. Unlike their competitors, they consistently treat their customers well with great service and fair pricing. Many gas providers will lure customers with …
I love True Natural Gas, they offer competitive prices and different contracts to lock in the price letting you know the best value. I also love to be able to pay my bill on line. Keep up the great customer service!
I’ve been a customer in my current city for 6 years, and had them previously in another city for around 10 years. Good customer service, only had to call once in all that time because I thought I smelled gas. It ended up being something …
Each year as our gas contract ends I search for providers best rates. A few years ago I discovered True Natural gas had the best rates and we switched to True. We continue this practice yearly and no one has yet offered better …
I have been customer of True Natural Gas over ten years, both for my business and my residence. Their price is reasonable and very competitive. They are honest, and their total charge is the lowest in Atlanta area. Their customer service is very good. That is the main reason I prefer them over other competitors.
True Natural Gas is so pleasant to deal with. They always contact their customers to ask them if they want to lock in their rate. Their rates are reasonable. Especially compared to Carroll EMC. I would recommend them to anyone.
Have used TNG since it changed from Fireside, several years ago. They’ve consistently been less costly and customer service (which I rarely need to use) has been quite competent and friendly. Recommend you check them out!
The gas company has been good, no outages, easy to pay. I would give them 5 stars if they would eliminate the periodic “enrollment” in lower priced gas causing an annual nuisance for me to have to sign back up or forget and experience really expensive gas.
The only time that I think about my Natural Gas supplier is when I renew my annual contract or if there is a problem in service. Thankfully I have never had a service problem with True Natural Gas and they have been easy, consistent and economical to work with.
True Natural Gas has been my natural gas provider for several years. Their gas rates are consistently low and they make the annual renewal a simple process with a reminder email that only requires a few clicks to lock in the new rate.
I have been with True Natural gas for a few years now. They always have great therm rates to lock in. It is always a good idea to lock in a low rate so that your gas bill does not get out of control. I don’t feel so bad if I feel the need …
True Natural Gas has an easy signup process, provides clear bills in method/site you choose, and is dependable and affordable. I could not be happier. True gas is always there when needed. I highly recommend.
I have used True for several years and have to say that they are a good natural gas marketer. They have the best fixed rates and their customer service charge is less than other marketers. The longer you keep them the less you pay for …
I am happy with true natural gas.. I’ve never experienced any issues and have only called customer service once. And the representative was nice and very helpful. I switched from Atlanta gas light to true natural gas because I was not happy …
Switched a couple of years back and found there prices to be one of the lowest and with a rearly contract have saved a lot.
I have been a customer with True Natural Gas for about five years now. From the beginning, I’ve always felt that I have received timely communication about fees and ample time to make decisions about service. The online portal is …
Your staff on the phone and office are the best. When I moved I ended up double billed for 2 residence. When I brought it to their attention they just fixed it, no argument, no delay, did not need months of investigation. They just fixed …
We’ve been using True Natural Gas for our house and every time we turn over one of our rentals for years now. We’ve never had a single problem in all that time. Customer service excellent, which is not a given in this day and age.
I have been with True Natural Gas for several years and have been a satisfied customer. They consistently have one of the lowest prices on the market. Their website is easy to navigate to pay monthly bill. Looking forward to more great service.
Watch your bill in the renewal season. My gas was disconnected because for some completely inconvenient reason this company decided to create a new account instead of renew the existing account or at the very least automatically transfer my …
I have never had a problem with True Natural Gas and feel their prices are reasonable. Not much to say, and that’s a good thing!! They do exactly what I pay for without any issues at all.
Signed up for True Natural Gas years ago and glad I did! Never a problem and they give me a loyalty discount. They send out a lock-in notice each year to remind me to lock in for a yearly rate. Great customer service and great rates
I have had True Natural Gas for about 4 years now. I consider their rates very low, after comparing to others. I have always been able to contact them easily with questions in general and with regards to questions on my gas bill. Thank you True Natural Gas, it’s been a pleasure working with you.
They disconnected my service 15 days prior to the date listed on the most recent notice. No good faith phone calls or emails were sent out to try to contact me within the last 20 days. I called and paid in full but they were unwilling to …
I haven’t had any issues with my service. The rates seem comparable with other gas services. I’m satisfied.
Some other companies may offer a slightly lower therm price, but it’s not worth changing when the customer service is not as good as what you get at True Natural Gas. Others try to lure you to their company with this incredible deals, but …
True Natural Gas has consistently been one of the lowest cost gas providers for several years. I used to work for a gas marketer, and learned how to compare monthly prices of all the marketers. I have not had one speck of trouble with True for all these years, and they give a small bonus for staying with them from year to year.
I have found True natural gas consistently has lowest prices from last couple of years. The service is consistent. The True rewards program is a bonus saving up-to $30 a year. I am a happy customer from last many years.
I lost hundreds of dollars because the company did not notify when they changed my rate from fixed variable. Called Customer care and talked to Supervisor and claimed that mail want sent to me when they changed. Simply ..when a contract …
True Natural Gas has been servicing my home for over three years now. I have never had a problem or incident with the company. Always just smooth competent service. They have also held the line on fuel costs in these tough times. I’m impressed and personally grateful to have them on my team.
I have had excellence service from True Natural Gas. I love the service discount for being a loyal customer
I switched to True Natural Gas several years ago. I have only good things to say about True. Each year I receive a letter allowing me to choose the kind of pricing I want for the next year. They’re consistently cheaper than all competitors. Service is great!
True Natural Gas is a great company. We have had them as our natural gas provider for a few years now and they have always gone above and beyond in their customer service and their service overall. They also, from what we have researched, have the best rates! Great company. Pam and Jerry Bowman
I have been with True a little over a year. When I joined they said that they do not match and offers every customer the same pricing. That is not true at all. I have a letter from an estate that I am handling and they are offering them a …
Update 12/02/2022: Here I am! Still with True Natural Gas and still holding with my 5 stars. They really are one of the best, customer focused service utility I’ve ever seen. Try them out. They will treat you well… as long as you pay …
Don’t sign up with this provider. If you do not renew right away they slap you with a variable rate, that is about $2.12 per therm. So my winter bill went from the usual high of `179 to $437. It’s all legal. Pay or freeze. So I’m switching.
I am beyond upset. These people have the hardest set up appointments. They are not open on the weekends. They have no respect when you’re trying to move. Everyone knows that coordinating a move is challenging, so you might have to change …