It took some time for us get connected once the fiber lines were ran to our area, but now that we have TrueStream installed, it was worth the wait and can’t imagine life without it.
tHE TWO MEN WHO SET UP OUR SERVICE WERE WELL VERSED IN ALL ASPECTS .. THEY WERE CONSIDERATE, HELPFUL AND VERY PLEASANT ALL THE WAY AROUND. BETTER THAN MOST IN MY OPINION
From start to finish excellent customer service by everyone I dealt with, and the service is fantastic, customer I understand not asking for anything else.
They made it so easy to get connected – they ran everything up to the house and we live in basically a forest!!!!! The equipment works flawlessly and the speeds are great.
Truestream is the best internet connection that Ive ever had. So glad to have it. I wish all thing in my life worked this good. Thank You .
Roger Wells
Terribly slow service. Took me days to get ahold of the ONE person who does scheduling. Now they scheduled my modem installation for another month away, even though others who applied after me already have theirs.
who could ask for anything more!
we get fast good internet. helpful workers if you screw up what your doing. and great programming because of the pace of your fiber optic.
thank you thank you
I am so happy to have truesteam internet. I’ve lived in rural America since 1979 and never dreamed we would get such great internet. Thank you we love it.
I just wanted to thank you all for working so hard and working those cold snowy, windy days to get that fiber optic internet and all the work everyone has put into this project to make it come together so timely and thanks to everyone who …
The word “Live” does NOT mean live on Truestream. Please try a proper word. I’m 84, my eyes take time to focus. Posted system information does not stay long enough to make proper decisions. Thank you for giving users a chance to give input.
Very happy with the install process. And after we had some questions the customer service was excellent and very knowledgeable. The internet has been flawless and fast.
Completely pain free process. Everyone I dealt with from contractors to TrueStream employees was polite and professional. So glad to have this service at our house in the boondocks.
The support service is very good. They speak clear English!! They are patient with you, knowing that dealing with seniors is a little more trying, In a few days after helping you they call you back to see if things are ok. THAT was awesome.
My wife and I enjoy the service and costs. We have the internet and whatever TV we like and need without the costs associated with our old cable provider.
Thanks
We’ve been connected to Truestream for 6 weeks and it’s everything they said it would be, fast and reliable. We’re very happy with the whole process of getting connected.
Our installation was smooth and professional. The tech was on time for the scheduled appointment.
The service has been amazing since it was installed. It has been fast and reliable.
Truestream offers a much faster service for a good price. Their customer service and implementation staff are very courteous, knowledgeable, polite, and happy. I would highly recommend this company to anyone in their service area.
we were finally hooked up with truestream and the results are will worth the wait. the streaming and internet are working, so what was not available in the country is here to stay. thank you truestream and great lakes energy, of which we are a member.
Technician arrived promptly. He was courteous, friendly and worked efficiently fishing cable expertly. And cleaned up.
He also wore his mask during his time working. …
2 stainless the best internet fiber internet around antique you can also get your phone line hook up for next to nothing we haven’t and we can play all of our stuff at one time it is great get your hook up today
Best customer service! Don’t ever be afraid to call tech support. Such friendly and knowledgeable techs.
Thank you for not only the best customer service but for reliable, high speed fiber internet!
So far I am quite pleased with Truestream ~ I kept my landline phone and am enjoying the uninterrupted internet service ~ pictures and voice/sound are clear. I signed up in 2018 and before being connected to the fiberoptic I received …
installation was a breeze. we are able to watch netflix with no delays. can use computer and use other devices at the same time with no download delays. the price of the package i chose was great. I now have more download speeds and no data caps. I don’t have to worry that weather will knock out my internet access. Love TruStream!!!
This just went live in our area at the beginning of February. Very limited options when it comes to internet around here. When it’s working it seems to be good. However there have been multiple outages so far and currently is out as I’m typing this.
We have been without high speed internet for a long time. There was a mix up with the map on their web site (has to do with our adress nembers being re worked nothing to so with the actual site.) but with a phone call we were able to fix it …
If you have seen the TrueStream vehicle decals along the road you can start to image the workforce it is taking to get the fiber optic to our homes. I talked to three individuals on the phone and four individuals in person. They were all …
We started out with dial-up and then Satellite internet. We have been waiting patiently for many years for fast reliable internet and streaming capabilities. Truestream has been everything we had hoped for! We streamed 2 movies (without …
I have been very pleased with Truestream’s internet speed and phone performance. Recently I discovered that our phone answering machine hadn’t been working since we switched to Truestream, but after a short call to a service technician the problem was solved.
I am so pleased with the reliable and affordable service of TrueStream. All customer service reps have been extremely helpful and the in-home installer was very helpful and informative. Excellent customer service!!!
Truestream is the company that we wish every company strived to be. From installation to customer service, Truestream really is leagues above all others!
Truestream has been every bit as good an internet and phone service as I hoped it would be. I am able to work from home, I can do webinars. It is fast and efficient. TV has never been so good. My phone service is excellent. The staff …
Great installation service. Both technicians stayed outside our house and gave very clear instructions. The installation only took an hour. Plus we love the internet quality. A near neighbor said it best, “Using Truestream is like moving from an outhouse to an indoor toilet!”
Literally life changing when you live anywhere outside of town in Northern Michigan. During a pandemic when we’re going out less and school can go remote on very short notice it’s been so nice to have reliable bandwidth. I feel like I …
Having Truestream as my provider is a blessing after previous provider. It’s wonderfun and yet strange to deal with people that know what they are doing and kind in the process. I am new so hopefully this is a pattern with them.
The technician who installed our service was timely, efficient and courteous. He also came up with a good solution for one wiring issue that arose because of our house’s design. It was ingenious and simple at the same time and showed me …
This is ultra fast Wi-Fi in a rural area. If you have any other service and are in the Great Lakes Energy area where it is available, you are missing out on a really good thing. Service has been excellent from Install to follow up.
Truestream is true to everything they say and do. My installation was done very professionally and the technician was very knowledgeable in his workmanship. He left my place very clean and made sure all my devices where working properly. I couldn’t be happier.
True stream is a very good internet service. It is very fast since it is fiber optic and very dependable. We can stream all we want with no problems. We have disconnected our satellite TV and are very happy with it. It is much more cost effective then satellite. We have been thrilled with this service.
Technicians were friendly, professional and knowledgeable. Our first week with Truestream has been great; we are finally able to stream television, play on-line games, take on-line classes, and work from home without service interruptions or worry about data useage!
After years of waiting, we are so glad to finally have high speed internet available in our area. The technician that did the in-house installation was very kind, worked with us when we wanted the modem installed in a certain room, and the …
Truestream told us when we signed up we would have fiber optic internet by June. We had it by the middle of May. Amazing service and love the internet. It’s excellent. Great company to work with.
Once Truesteam became available in our area, installation was almost immediate. We were contacted personally to make the appointment. The technician who arrived was on time, professional and spent the time to troubleshoot so that we got …
To anyone who is currently a HughesNet satellite internet customer, I suggest that you contact Truestream immediately. You will be blown away by the better performance at a lower cost as well as the quality of the customer service. Do it now!! 🙂
OUTSTANDING SERVICE! 1 GB up/down – 16 ms pings to Google DNS servers, no packet loss, jitter < 1 ms - rock solid connection. For this quality the price they charge is a steal, great value. Staff and crews are extremely responsive and …
Absolutely fabulous. Very fast and very easy to set up. Everyone at Truestream were friendly. From beginning to end they walked us thru each step. And you can’t beat the price!
FINALLY internet that is reliable, unlimited, latency free, amazing up/downloads data transfers, I’ve been waiting for this kind of internet option living “in the country” for 20 years! This is the first company to truly provide it, THANK-YOU!
My experience so far with Truestream has been absolutely amazing. I recently moved from an area that had Cox cable internet and I had their Gigabit plan. Truestream completely blows the Cox service away. Fiber connection with no data cap is astounding. I hope Truestream continues to offer an amazing internet service for years to come.
It’s been almost a year since Truestream was installed in our home and overall we’re very satisfied. We pay the same amount we did for Spectrum and we rarely lose connection. I think we’ve lost connection two or three times and that was …
3/1/22 Update: I may have spoken too soon. It has now been two months (almost) and we have experienced (6) outages of at least 30 minutes or more. This has been quite disruptive to my work from my home office. Truestream has been …
Speeds are amazing but not as promised, and even with a signal booster the laptop in the back room is terribly slow. But anything in the world is better than HughesNet!
We are throughly enjoying Truestream. We have an Amazon Fire Stick and have had no trouble streaming Netflix, Amazon Prime, YouTubeTV, and HBOMax. The monthly cost is affordable and helps keep us connected to the world while living outside of the city. I HIGHLY RECOMMEND this service.
I don’t like having to give 4 stars because the internet works 100% better than Hughesnet. The customer service has been awesome! That is way better than Hughesnet also. The guy that installed it was very very nice. I would absolutely …
It’s a blessing to finally get Fiber Optic Broadband. We have a internet business and store with over 50,000 items. The time we spent uploading all of these items is incalculable! Now, in 20 seconds we have a new product online! Time is …
Easy, quick, install by an experienced professional. What a difference from the larger cable/phone companies I’ve used. Phone reps are local as are the service techs. The connection is reliable too! Keep up the good work, Truestream.
In comparison to HughesNet, Truestream is fantastic. But I am experiencing a few issues with the wireless, where devices will hang (swirling donut) for 30 seconds or so. Haven’t determined if it is the wireless router or the device, but issue not seen with the device in other environments.
Truestream was wonderful to work with. The technician was courteous and patient as he explained some content to me multiple times. The technician stayed to assist in getting both my TV’s set up. He never seemed hurried or made me feel unimportant.
Wow! Finally a company where you can reach a real live person if you have a problem. Excellent customer service, installers are kind courteous and knowledgeable. Internet is very strong and with the fiber phone line no static. I can hear all my messages not the case with Verizon. Price is good too!
Unbeatable speeds? Ha best wifi? Ha I couldn’t even play warzone 2.0 in the back room while the ol lady watched Netflix I bounced around and couldn’t even walk in the game but if she wasn’t watching Netflix in the living room it’s ok so unbeatable? No best? No just better
The Truestream Internet is awesome. The service and follow-up from Great Lakes Energy, and from the Truestream installation crew, Very professional. Thank you.
I was cursed with satellite internet for the last 12 years. On December 28 we entered the real world with Truestream. Now I even get internet in my yard and barn. Thank you Truestream.
Installation was done in a timely manner, The technician that hooked us up to truestream was knowledgeable, fast and efficient. The service is so fast and has saved us money.
Best Customer Service ever conducted!! Scott C. from Truestream was by far the most helpful, courteous and professional tech EVER!! he was on time and very nice man to work with asked a numerous questions on were we would like the service located. Just a great experience
All i can say is wow!! I am getting HIGH SPEEDS!! For living in Wayland MI and no options other than satellite internet which we tried and it failed. We waited for over a year for Truestream in our area and it was worth the wait!! You will …
Thank you so much Great Lakes energy for Trustream it is amazing ,and we have been waiting 18 years for great internet.Your customer service is amazing and very helpful.Keep helping all the families and households you can in the state of Michigan , they all will love it. THANKS TOMMY
Truestream has been amazing. Where we live… In the middle of nowhere… there are no mainstream internet companies that cover our area. I work remotely from home so this was a big issue. I found out great lakes energy had a program for …
I wish everyone in the world could have access to Truestream internet. They provide the best service (both internet, and customer service wise) I have ever used. I have had AT&T, Comcast, Spectrum, and Dish for internet. They are all …
I have had my Great Lakes Energy Truestream fiber optic internet service for a week now. I love it. What would have taken me a minimum of 4-6 hours to update my IOS on my Mac, took less than an hour. It has been consistent. I would highly urge all who have the potential to get this service to do so.
I finally got my true stream installed. I’m a happy customer it is fast and can watch what ever show I can stream and using phone and internet is fast no more watching it spin forever waiting to finally connect or being dropped. So far so good.
Everything went super well. The technician showed up as scheduled, was very professional and polite. The system worked immediately and correctly. Nothing negative, all quick and positive.
Thank you!
Disappointed in the constant lag & dropping of service. It didn’t even last a month before trouble was consistently presenting itself. Sadly, it’s the customers problem & incurs potential fees to have someone come and evaluate the problem. …
So happy with being brought up to “speed” with the rest of the world and out of dial up and dropped phone calls! Streaming and surfing are a dream come true finally! The tech that did the installation was super friendly, knowledgeable and …
Once they came out to the house and trimmed tree’s, it seems like everything went fast. It is so great having reliable internet at the house. We have about 8 devices connected and it works perfect. I work from home and I am always on teams …
Hookup to TruStream is one of the best decisions I’ve ever made. Setup in house went smoothly with no problems. It’s great to be able to get online without having to sit & wait, as I’ve always had to do in the past. Thank you for …
It took some time for us get connected once the fiber lines were ran to our area, but now that we have TrueStream installed, it was worth the wait and can’t imagine life without it.
its the best
Excellent!
Awesome
No service in all areas…
Incomplete hook up, no service
Can’t really rate, still waiting for them to hook up
A great team of people with a great service!
Truestream has amazing customer service.
Great deal good people. They actually care.
awesome ,saving money by getting rid of the dish
The connection to the internet is fast, responsive and reliable.
Thank you Truestream!
Very fast! Good pricing! Courteous staff.
Not enough can be said about how good this internet is. This is coming from someone who tests internet speeds for a living.
Fast, reliable internet and great customer service
Your in home tech was a delight. Very knowledgeable and considerate!
Fast, dependable service. Love the phone line is available 24 hours seven days a week!!!
Connecting the rural communities in Michigan to the internet is a much needed service… and is equally appreciated.
they were very good at there job and got us up and running very fast
Wonderful. It connects our LakeHouse with the world. I could not be more pleased.
The installer was super nice, and this is the first internet to work where we live!
trying to get insulation is almost impossible and they don’t call you back or inform you when they are coming, still waiting after 8 months
tHE TWO MEN WHO SET UP OUR SERVICE WERE WELL VERSED IN ALL ASPECTS .. THEY WERE CONSIDERATE, HELPFUL AND VERY PLEASANT ALL THE WAY AROUND. BETTER THAN MOST IN MY OPINION
Not sure I don’t deal with this company I mean good thing got underground wiring n goes out further in country for residential areas
Excellent internet service! A+
Glad to have reliable, fuss free service in the country.
Hiccups getting service at first.
4 phone calls and everything was worked out.
Technician arrived on time and started service.
Great service, great techs, and just an awesome company to work with!
So very Happy with Truestream, never thought we’d ever have WiFi service where we live outside of town. Love it!
Having a good experience with this company. Great internet. Seems to be very reliable.
Personally I don’t notice much difference with Truestream. Have lost internet a couple times already too.
The best customer service and expertise you will find. So refreshing! Keep up the good work.
Far superior to Frontier internet. Lightning fast and No buffering. Very happy.
Just started so far so good. Love the new download speed. Thank you
Love the Truestream service! They are extremely helpful with any issue I have requested assistance with. Keep up the good work.
From start to finish excellent customer service by everyone I dealt with, and the service is fantastic, customer I understand not asking for anything else.
truestream is awesome! very fast and reliable, i would not trade it for any other internet provider. GEEAT JOB !
Customer service was great however not impressed with the internet… always get dropped when streaming 😐 …
Love it. Thx
TrueStream is no Xfinity whatsoever. Can’t give any higher praise than that! Awesome!!!
Reliable service and knowledgeable staff.
Excellent installation techs. Friendly, knowledgeable and professional. Great speed and dependability on the fiber internet service too.
Absolutely the best in every way!!
They made it so easy to get connected – they ran everything up to the house and we live in basically a forest!!!!! The equipment works flawlessly and the speeds are great.
Truestream is the best internet connection that Ive ever had. So glad to have it. I wish all thing in my life worked this good. Thank You .
Roger Wells
Our Installation Tech was David. He did a fantastic job with the install! On time, courteous, and professional. Thank you!
Terribly slow service. Took me days to get ahold of the ONE person who does scheduling. Now they scheduled my modem installation for another month away, even though others who applied after me already have theirs.
who could ask for anything more!
we get fast good internet. helpful workers if you screw up what your doing. and great programming because of the pace of your fiber optic.
thank you thank you
I am so happy to have truesteam internet. I’ve lived in rural America since 1979 and never dreamed we would get such great internet. Thank you we love it.
I just wanted to thank you all for working so hard and working those cold snowy, windy days to get that fiber optic internet and all the work everyone has put into this project to make it come together so timely and thanks to everyone who …
The word “Live” does NOT mean live on Truestream. Please try a proper word. I’m 84, my eyes take time to focus. Posted system information does not stay long enough to make proper decisions. Thank you for giving users a chance to give input.
Very happy with the install process. And after we had some questions the customer service was excellent and very knowledgeable. The internet has been flawless and fast.
The speed is unbelievable. The customer service is unbeatable. I waited for over 2 years to get the service but it was so worth the wait.
So happy we were offered truestream in our area! First time having internet here and itsamazing! Super fast and we are very happy with our service!
Completely pain free process. Everyone I dealt with from contractors to TrueStream employees was polite and professional. So glad to have this service at our house in the boondocks.
The support service is very good. They speak clear English!! They are patient with you, knowing that dealing with seniors is a little more trying, In a few days after helping you they call you back to see if things are ok. THAT was awesome.
My wife and I enjoy the service and costs. We have the internet and whatever TV we like and need without the costs associated with our old cable provider.
Thanks
We’ve been connected to Truestream for 6 weeks and it’s everything they said it would be, fast and reliable. We’re very happy with the whole process of getting connected.
Our installation was smooth and professional. The tech was on time for the scheduled appointment.
The service has been amazing since it was installed. It has been fast and reliable.
Truestream offers a much faster service for a good price. Their customer service and implementation staff are very courteous, knowledgeable, polite, and happy. I would highly recommend this company to anyone in their service area.
we were finally hooked up with truestream and the results are will worth the wait. the streaming and internet are working, so what was not available in the country is here to stay. thank you truestream and great lakes energy, of which we are a member.
We LOVE Truestream! Very fast! Price is comparable to previous service. If available in your area do not hesitate to use this fast service!
A Great technician hooked the internet service up in our home for us. And it has been an awesome high speed internet service!! Highly recommended!!
Technician arrived promptly. He was courteous, friendly and worked efficiently fishing cable expertly. And cleaned up.
He also wore his mask during his time working. …
Excellent customer service! Online, over the phone or in person. I’m excited to see how Truestream will work for me!
We are very happy with both the internet and home phone service. Streaming live tv with no glitches! All the devices are connected with no problems!
Great stuff. Beats AT&T landline to smithereens! We are very happy with HD all the time and no more buffering! Thanks Truestream we love you.
2 stainless the best internet fiber internet around antique you can also get your phone line hook up for next to nothing we haven’t and we can play all of our stuff at one time it is great get your hook up today
New infrastructure and real people to talk to I have no complaints
Best customer service! Don’t ever be afraid to call tech support. Such friendly and knowledgeable techs.
Thank you for not only the best customer service but for reliable, high speed fiber internet!
So far I am quite pleased with Truestream ~ I kept my landline phone and am enjoying the uninterrupted internet service ~ pictures and voice/sound are clear. I signed up in 2018 and before being connected to the fiberoptic I received …
installation was a breeze. we are able to watch netflix with no delays. can use computer and use other devices at the same time with no download delays. the price of the package i chose was great. I now have more download speeds and no data caps. I don’t have to worry that weather will knock out my internet access. Love TruStream!!!
This just went live in our area at the beginning of February. Very limited options when it comes to internet around here. When it’s working it seems to be good. However there have been multiple outages so far and currently is out as I’m typing this.
We have been without high speed internet for a long time. There was a mix up with the map on their web site (has to do with our adress nembers being re worked nothing to so with the actual site.) but with a phone call we were able to fix it …
If you have seen the TrueStream vehicle decals along the road you can start to image the workforce it is taking to get the fiber optic to our homes. I talked to three individuals on the phone and four individuals in person. They were all …
We started out with dial-up and then Satellite internet. We have been waiting patiently for many years for fast reliable internet and streaming capabilities. Truestream has been everything we had hoped for! We streamed 2 movies (without …
I have been very pleased with Truestream’s internet speed and phone performance. Recently I discovered that our phone answering machine hadn’t been working since we switched to Truestream, but after a short call to a service technician the problem was solved.
I am so pleased with the reliable and affordable service of TrueStream. All customer service reps have been extremely helpful and the in-home installer was very helpful and informative. Excellent customer service!!!
We’ve been waiting for 2 years. The wait has paid off! Truestream is amazing and our previous provider only made the switch that much sweeter 🙂
Fast and on time installation. Tech was very knowledgeable. Great job. Internet works great.
Truestream is the company that we wish every company strived to be. From installation to customer service, Truestream really is leagues above all others!
Truestream has been every bit as good an internet and phone service as I hoped it would be. I am able to work from home, I can do webinars. It is fast and efficient. TV has never been so good. My phone service is excellent. The staff …
great service, unbelievable difference in my tv picture, speed is just great.
Great installation service. Both technicians stayed outside our house and gave very clear instructions. The installation only took an hour. Plus we love the internet quality. A near neighbor said it best, “Using Truestream is like moving from an outhouse to an indoor toilet!”
Literally life changing when you live anywhere outside of town in Northern Michigan. During a pandemic when we’re going out less and school can go remote on very short notice it’s been so nice to have reliable bandwidth. I feel like I …
Going where no fiber has gone before. Great all around experience.
Having Truestream as my provider is a blessing after previous provider. It’s wonderfun and yet strange to deal with people that know what they are doing and kind in the process. I am new so hopefully this is a pattern with them.
The technician who installed our service was timely, efficient and courteous. He also came up with a good solution for one wiring issue that arose because of our house’s design. It was ingenious and simple at the same time and showed me …
Fast, friendly, professional. Very happy so far.
This is ultra fast Wi-Fi in a rural area. If you have any other service and are in the Great Lakes Energy area where it is available, you are missing out on a really good thing. Service has been excellent from Install to follow up.
Truestream is true to everything they say and do. My installation was done very professionally and the technician was very knowledgeable in his workmanship. He left my place very clean and made sure all my devices where working properly. I couldn’t be happier.
We are very pleased with Trustream. They do what they say they will do when they say they will do it and are most reliable.
True stream is a very good internet service. It is very fast since it is fiber optic and very dependable. We can stream all we want with no problems. We have disconnected our satellite TV and are very happy with it. It is much more cost effective then satellite. We have been thrilled with this service.
Technicians were friendly, professional and knowledgeable. Our first week with Truestream has been great; we are finally able to stream television, play on-line games, take on-line classes, and work from home without service interruptions or worry about data useage!
Great installation, great overall service and product. I highly recommend.
After years of waiting, we are so glad to finally have high speed internet available in our area. The technician that did the in-house installation was very kind, worked with us when we wanted the modem installed in a certain room, and the …
Truestream told us when we signed up we would have fiber optic internet by June. We had it by the middle of May. Amazing service and love the internet. It’s excellent. Great company to work with.
Once Truesteam became available in our area, installation was almost immediate. We were contacted personally to make the appointment. The technician who arrived was on time, professional and spent the time to troubleshoot so that we got …
To anyone who is currently a HughesNet satellite internet customer, I suggest that you contact Truestream immediately. You will be blown away by the better performance at a lower cost as well as the quality of the customer service. Do it now!! 🙂
OUTSTANDING SERVICE! 1 GB up/down – 16 ms pings to Google DNS servers, no packet loss, jitter < 1 ms - rock solid connection. For this quality the price they charge is a steal, great value. Staff and crews are extremely responsive and …
Absolutely fabulous. Very fast and very easy to set up. Everyone at Truestream were friendly. From beginning to end they walked us thru each step. And you can’t beat the price!
Scott installed our truestream internet, he was very professional and and answered all of our questions. He was a pleasure to work with! Thanks Scott!
FINALLY internet that is reliable, unlimited, latency free, amazing up/downloads data transfers, I’ve been waiting for this kind of internet option living “in the country” for 20 years! This is the first company to truly provide it, THANK-YOU!
My experience so far with Truestream has been absolutely amazing. I recently moved from an area that had Cox cable internet and I had their Gigabit plan. Truestream completely blows the Cox service away. Fiber connection with no data cap is astounding. I hope Truestream continues to offer an amazing internet service for years to come.
It’s been almost a year since Truestream was installed in our home and overall we’re very satisfied. We pay the same amount we did for Spectrum and we rarely lose connection. I think we’ve lost connection two or three times and that was …
3/1/22 Update: I may have spoken too soon. It has now been two months (almost) and we have experienced (6) outages of at least 30 minutes or more. This has been quite disruptive to my work from my home office. Truestream has been …
Speeds are amazing but not as promised, and even with a signal booster the laptop in the back room is terribly slow. But anything in the world is better than HughesNet!
Great install experience and the fiber internet is blazing fast. Highly recommend Truestream!!
We are throughly enjoying Truestream. We have an Amazon Fire Stick and have had no trouble streaming Netflix, Amazon Prime, YouTubeTV, and HBOMax. The monthly cost is affordable and helps keep us connected to the world while living outside of the city. I HIGHLY RECOMMEND this service.
I don’t like having to give 4 stars because the internet works 100% better than Hughesnet. The customer service has been awesome! That is way better than Hughesnet also. The guy that installed it was very very nice. I would absolutely …
It’s a blessing to finally get Fiber Optic Broadband. We have a internet business and store with over 50,000 items. The time we spent uploading all of these items is incalculable! Now, in 20 seconds we have a new product online! Time is …
It has worked perfectly so far. Our installer was fantastic! Such a nice man and so helpful.
Easy, quick, install by an experienced professional. What a difference from the larger cable/phone companies I’ve used. Phone reps are local as are the service techs. The connection is reliable too! Keep up the good work, Truestream.
In comparison to HughesNet, Truestream is fantastic. But I am experiencing a few issues with the wireless, where devices will hang (swirling donut) for 30 seconds or so. Haven’t determined if it is the wireless router or the device, but issue not seen with the device in other environments.
Best company for customer service quickly and accurately I’ve seen!! Recommend if they come your way get-together and get connected!!
Truestream was wonderful to work with. The technician was courteous and patient as he explained some content to me multiple times. The technician stayed to assist in getting both my TV’s set up. He never seemed hurried or made me feel unimportant.
Wow! Finally a company where you can reach a real live person if you have a problem. Excellent customer service, installers are kind courteous and knowledgeable. Internet is very strong and with the fiber phone line no static. I can hear all my messages not the case with Verizon. Price is good too!
Awesome. This replaced my satellite internet, it’s like going from dial-up to high speed. We now Stream our TV. No dish network. This is great.
Unbeatable speeds? Ha best wifi? Ha I couldn’t even play warzone 2.0 in the back room while the ol lady watched Netflix I bounced around and couldn’t even walk in the game but if she wasn’t watching Netflix in the living room it’s ok so unbeatable? No best? No just better
The Truestream Internet is awesome. The service and follow-up from Great Lakes Energy, and from the Truestream installation crew, Very professional. Thank you.
I was cursed with satellite internet for the last 12 years. On December 28 we entered the real world with Truestream. Now I even get internet in my yard and barn. Thank you Truestream.
Installation was done in a timely manner, The technician that hooked us up to truestream was knowledgeable, fast and efficient. The service is so fast and has saved us money.
Best Customer Service ever conducted!! Scott C. from Truestream was by far the most helpful, courteous and professional tech EVER!! he was on time and very nice man to work with asked a numerous questions on were we would like the service located. Just a great experience
Our internet and voice service are great. Much faster and absolutely no buffering and freeze ups like with past internet service! Love it!
All i can say is wow!! I am getting HIGH SPEEDS!! For living in Wayland MI and no options other than satellite internet which we tried and it failed. We waited for over a year for Truestream in our area and it was worth the wait!! You will …
Thank you so much Great Lakes energy for Trustream it is amazing ,and we have been waiting 18 years for great internet.Your customer service is amazing and very helpful.Keep helping all the families and households you can in the state of Michigan , they all will love it. THANKS TOMMY
Truestream has been amazing. Where we live… In the middle of nowhere… there are no mainstream internet companies that cover our area. I work remotely from home so this was a big issue. I found out great lakes energy had a program for …
I wish everyone in the world could have access to Truestream internet. They provide the best service (both internet, and customer service wise) I have ever used. I have had AT&T, Comcast, Spectrum, and Dish for internet. They are all …
I have had my Great Lakes Energy Truestream fiber optic internet service for a week now. I love it. What would have taken me a minimum of 4-6 hours to update my IOS on my Mac, took less than an hour. It has been consistent. I would highly urge all who have the potential to get this service to do so.
I finally got my true stream installed. I’m a happy customer it is fast and can watch what ever show I can stream and using phone and internet is fast no more watching it spin forever waiting to finally connect or being dropped. So far so good.
Great internet coverage.
Lousy seasonal package.
Have to pay $25 a month when not using. Seems to me this was not discussed even …
Everything went super well. The technician showed up as scheduled, was very professional and polite. The system worked immediately and correctly. Nothing negative, all quick and positive.
Thank you!
Disappointed in the constant lag & dropping of service. It didn’t even last a month before trouble was consistently presenting itself. Sadly, it’s the customers problem & incurs potential fees to have someone come and evaluate the problem. …
So happy with being brought up to “speed” with the rest of the world and out of dial up and dropped phone calls! Streaming and surfing are a dream come true finally! The tech that did the installation was super friendly, knowledgeable and …
Once they came out to the house and trimmed tree’s, it seems like everything went fast. It is so great having reliable internet at the house. We have about 8 devices connected and it works perfect. I work from home and I am always on teams …
Hookup to TruStream is one of the best decisions I’ve ever made. Setup in house went smoothly with no problems. It’s great to be able to get online without having to sit & wait, as I’ve always had to do in the past. Thank you for …