Trussville Gas Department serves liquefied natural gas requirements for the residents of the city of Trussville, Ala. It is one of the departments of Trussville Utilities.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
127 Main St, Trussville, AL 35173
The ladies at the front are the sweetest. I call regularly to get services on for some investment properties and they are always a big help!
Rude, nasty, tacky and distasteful!
The lady who answers the phone is rude
Great customer service.
Very polite staff professionals service
Get ready to be discriminated against.
Always a good experience with helpful and friendly staff!
Online payment system NEVER works.
Trussville = Technologically challenged.
Place is great! If you ever need anything, these people have you covered.
Great service great Representatives nice . my experience was amazing.
I am so glad that they give the option to do an automatic draft for monthly payments, one less thing on my to-do list.
I appreciate you guys for being available to us this weekend. Special thanks to Brian for going above and beyond to assist us on a Saturday . You are awesome.
I have always used online bill pay with Trussville Gas and Water and have never had a problem. I love that they offer this convenient service.
They don’t go by there policy at times…never send paper work… over charged me…I sent my documents in and still haven’t heard from them…
My problem is the expense….I only uses it for heat, mind you only for heat…..summer months $5.00……winter months $200.00……customer service was very combative……
Trussville Gas company has been very good and understanding to and to me. Wonderful , helpful and most polite staff indeed. – Holly Winslett
Call customer service to close my account they was totally rude! My credit from jcceo will be returned & My deposit that I paid! The rep hung up in my face!
We are very fortunate here in Trussville to have a local utility company that not only offers prompt and reliable service but is also a major source of community involvement and support. Thank you, Trussville Gas & Water, for all you do for the people and communities you serve!
The staff at TGW have always gone above and beyond to help me when I have needed assistance. I also work in the community and often have my customers tell me how courteous the staff is. What a wonderful compliment to the Trussville community.
Third time they have either “misplaced” my utility bill payment or it has been “lost in the mail”. I’ve had to make 3 visits to the office to hand deliver payment just to ensure it gets into the hands of an actual person. Beyond over this ridiculous company.
I want to commend Trussville Utilities Board for their prompt service. I called with a problem and they responded immediately! That is rare in this day and time! Thank you!
Do you ever get the feeling when dealing with people that they must hate their job .. I have been using T Gas & Water for 15 years .. For 15 years that is how their CS department is .. Being in business myself I know this attitude and …
I would give this company zero stars because that is what they deserve. Debbie in customer service is one of the rudest, most inconsiderate people who I’ve ever had the displeasure of encountering. Despite my unenviable circumstances, she …
We had a gas leak due to a malfunctioning appliance. The Trussville Utilities technician (whose name I can’t recall) promptly responded and provided excellent service to ensure the problem was isolated to the appliance. I’ve had nothing …
Record all your conversations cause they will lie to you. Unlike EVERY other utility service, TRUSSVILLE is disconnecting people without notice, OK, so the notice is on the BACK of your bill (so shady) and then requiring a $50 reconnection …
Had a horrible in-person experience. Recently my office building had a new heating unit installed. My immediate bill following the replacement was $110 higher than the highest bill for the last 12 months. I went to talk with Trussville …
They over charged me for water and they knew I had a leak and was still charging me even though I got it fixed. I called to send them the information that the leak was fixed and they said they will credit my account back for that. They …
I have been here for almost 20 years and so far the service had been substantial, keep serving, thank you.
Terrible customer service, they make getting your service turned on harder to do than any other utility I’ve ever dealt with. Their website interface which you must use is nearly impossible to use if you happen to be over 20 years old, you …
After 20 years on their system, I have always had a positive experience with Trussville Gas and Water. I love the new paperless billing and Autopay features which ensures that I never miss a payment and my utility services are never Interrupted. Thank you for your courteous and professional service to our community.
Trussville Gas & Water has been a great service provider, but I’ve noticed in recent years they are further elevating their product quality and customer service. Just the improvements in billing, account access, and communication online, in their reports, and other modes is wonderful.
Trussville gas and water has always been friendly and accommodating. They have been quick to respond with water issues with my business since I have been open. I just moved into a new home last week and Monday lighting hit outside close to …
**UPDATE**Been a customer for almost 2 years. Worked with management to resolve my billing situation. Everything has changed and I am completely satisfied. Thank you so much for clearing up this matter.
Very rude and inconsiderate. I applaud those who have great reviews for them but my experience was awful. The lady who answers the phone is extremely rude. She doesn’t listen and treats people like she’s in control. Respect all of your customers all the time or find something else to do.