TruStone Financial is a credit union driven to create exceptional financial experiences. We engage, educate and inspire our members to achieve lifelong financial well-being. It all began with a few teachers and a dream. Back in 1939, eight Minneapolis teachers decided to take control of their own financial security. They formed the Minneapolis Federation of Teachers Credit Union. Over the years the credit union has endured name changes, added field of memberships and expanded across the Midwest. In 2020 a merger with Firefly Credit Union – Minnesota’s first financial cooperative – made us the second-largest credit union in the state. But your goals have always been our priority, and we exist to help you reach them. As a not-for-profit financial institution, we’re different from a bank because our members are our owners (people who live, work, worship, attend school, or volunteer in our membership area). Our profits are returned as competitive rates, higher investment returns and fewer fees.
| Friday | 8AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
14601 27th Ave N Ste 104, Plymouth, MN 55447
Very difficult web site , doesn’t show locations , always bring you to corporate ….
Was on hold for 25 min. Call answered and hung up on. I would never bank here.
Awful customer service. Extremely long wait times, finally when put on call the CSR said their system was down.
SCAM ! This whole company is a fake company so people can scam you by sending you a cashiers check . I guy wanted to buy something from me and sent a cashiers check that looks real and the website just is simple and sends you in circles and they never ever answer the phone it’s a loop recording that no body ever answers . Beware Scam
If no stars was an option I would take. They don’t return calls or emails to their own clients. As a realtor, truly the worst lender I have ever had to work with.
Want to wait online forever? Call here and get put on hold! It’s fun unless you have a life.
The worst experience of my life. To cash a check from a friend who has an account with them, they require a copy of my Driver’s Licence. No institution asks for that. They won’t even shred my personal info. Not safe!
Kevin is a jerk and this place will give you an overdraft fee for $2 be warned!!! They are the worst credit union ever! I have been here since October and this Kevin guy is always rude and disrespectful! Be warned! Do not go to this credit union!
These people kept me on their books for over 7 years with no activity, and with only $6.48 in the account. I had moved, and withdrew almost all the money. The only reason I kept it open,was the hassle, and the $2,000 life insurance for …
I am a local real estate agent and I recommend Adam Pedginski to all my buyers. He is very knowledgeable and always willing to help. If you’re looking for any help purchasing a home or refinancing reach out to Adam right away!!
I’ve had a checking account here for several years. I don’t actually use it because my other bank is much more user friendly and accessible, however, I like to have a local credit Union I can count on in case I need to cash a check or …
Josh Rains was great to work with and was always very responsive when I had Questions . Thank you for all your hard work.
I wish more companies operated with this level of care and concern for individual customers. I was able to re-finance both of our vehicle loans with TruStone and save nearly $200/month. With that, we had to get the lien-holder changed on …
This is honestly the worst banking experience I have EVER HAD! I hate this company. They acquired FireFly Credit Union and then proceeded to mess up my auto-payment for my auto loan MULTIPLE TIMES. Each time dinging my credit score over and over again. Customer service is the WORST to work with. Their website is terrible! BEWARE!
this bank and the service it provides is absolute garbage the phone line doesn’t work, the app doesn’t work, and the whole institution doesn’t care if they lose your money. They never get back to. Your institution fails bc after firefly merged you mismanaged their clientele.
Never using TruStone ever again. Got my vehicle loan through them, had my car payments on direct deposit. They over charged me on 3 payments and won’t apply the overcharges to future payments. I’ve had nothing but people giving me attitude, …
UPDATE: Received a call within 20 minutes of posting this review from a call center manager who had already looked into my issue. It’s unfortunate I had to post this review to receive an appropriate response, but that gesture matters. …
Worst bank in the Twin Cities. They used to be my main bank until I bought a house and then switched to the bank where my mortgage was. Unbelievable how clunky and unhelpful Trustone’s website is. The staff who answer phones are nice, but …
I have been with US Federal credit union since 2005. I love the relationship and friendliness, the staff knows me by name and treats me with respect. Some years after, they changed their name to fire fly. They became Trustone financial …
I moved my auto loan and HELOC to them and initially, it was very friendly service. But now there is a missing title. Many phone calls, left messages, emails and nobody wants to take ownership of anything. First impression was pretty …
TruStone use to be a great Credit Union. I realize everyone is short staffed so I’ve tried to be understanding but when I’ve had to call 4 times for a simple task (new credit card) and no one can complete this, with wait times 40 mins plus …
Can’t do this anymore. 10 years and lately the screwups are a joke. Wanted to like this place No one can help with a basic simple cancelation of a scheduled payment. App is broken. Website is broken. And talking on phone they can’t do it. …
In October of last year, I financed my vehicle through an auto loan from TruStone. My auto insurance policy was immediately updated to reflect the new vehicle and listed TruStone as the lienholder. In January of this year, without any …
I recently worked Joshua Rains on a new auto loan. He was able to get me my approval quick and had me in a car within no time from when I put my application in. He was GREAT! Personable, Professional and a delight to work with! THANK YOU SO MUCH for your assistance! I appreciate you!
Worst. Merger. Ever.
I’ve had account here for about 15 years (when it was USFed). And since the …
I am a local REALTOR and I personally had this bank drop the ball, lender retired, no notice was given to me, I reached out to my lender for 2 weeks with no response (no out of office email notification, no voice mail notification) before …
Constant issues with Trustone!! Messed up on setting up my automatic monthly payments which caused me to be late then reported this to the credit bureau… and no one ever took accountability for their mistake.. now they want to charge me an …
I recently had the pleasure of working with a rep. named Josh R. on an auto loan. He was very informative and provided all the important info in a timely manner. Josh had exceptional customer service! My approval was quick and hassle free. …
We just moved to MN, and was in the market for a new auto loan. After cold calling 6 different local credit unions, these guys had the best rates so I went with them. I just finished the loan process (with a specialist named Josh Rains) and …