Visit Bon Secours – Tuckahoe Orthopedics in Richmond, Virginia. Bon Secours – Tuckahoe Orthopedics is one of the many Orthopedics and Sports Medicine locations at Bon Secours providing good help to those in need.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1501 Maple Ave, Richmond, VA 23226
Beyond disappointed in the poor customer service. I have left four voicemails on behalf of my grandmother and she herself has left multiple voicemails to try and simply get a referral sent to get home healthcare set up after she had a bad …
Everything
The best!!!
Great
awesome
Phone tree keeps repeating – won’t let me schedule an appointment
Tried to make an appointment and I called three times- they picked up the phone and hung up on me every time after I waited on hold for several minutes.
A great bunch of doctors and I would definitely recommend them. Fixed me right up!
I love them I break bones all the time and they are awesome at helping me to get them to heal!!
Wait times are ridiculous! Never waited less than 45min to see the doctor, that’s 45min after the scheduled appointment time. Get it together!
Worst practice in Richmond!!! Don’t waste your time, go to Advanced Ortho, they actually care about patients there.
Dr Caldwell fixed up my son’s knee and the office, nurses, and staff were great to him.
My son has been here twice . Great doctors would definitely recommend and come back again. If needed : )
All appointments went smoothly. Surgery went well also. I highly recommend Dr. Paul Caldwell.
FANTASTIC MEDICAL FACILITY, ENTIRE STAFF FROM PATIENT ADMISSIONS PRE-OP, POST OP (OVERNIGHT STAY)…DR. MICHAEL J. SIMPSON & STAFF ARE OUTSTANDING…MY SURGERY FOR CENTRAL STENOSIS, SPINAL COMPRESSION WITH FUSIONS WAS ON THURS. 09 28 …
Should be 0 stars! This place did not submit my insurance claims properly and now 6 years later I find that they put a judgement on me for a lousy $416.00. What a bunch of losers.
Wonderful doctor, staff and office. Highly recommend.
I can only imagine if I showed up an hour and 1/2 late for my appointment a call would be nice when they realize how far be hind they are in am so sick of doctors double standards SMSH I guess you have the take the food with the bad
This place is very unprofessional especially their physical therapy department I could of did what they did at home an you have no privacy an the employees act very unprofessional all they care about is money I had to reschedule one of my …
Thanking Dr. Mudrick who replaced my hip in June of 2018. Just returned from a 10 day trip touring London and surrounding areas and my hip gave me no problems at all. We walked on uneven surfaces, up and down steps, and throughout towns …
I had rotory cuff surgery 2005 and Dr. Beach made it so painless. Now, I need another on my left shoulder. Dr. Beach will get the call. …
I love Dr. McGlynn and Sandy but the front desk is so rude and always a problem. They ALWAYS DROP THE BALL…..I received referral my Dr. faxed referral and 8am Monday NO REFERRAL!! I refuse to sign a waiver and I’m on the phone with my Dr., Bad business…..
Dr Beach is great at what he does. What I appreciate the most is that he is quick to respond to issues and comes up with a plan to serve the patient. He and his team are very thorough and kind.
Figured I drop a review as I was shocked to see a 3 star rating. Dr. Tuten alone makes this place a 5 star & beyond, not to mention his nurse, assistants etc. Unfortunately I’ve had to visit Tukahoe many times for my 3 year old son, but …
Very difficult to make an appointment here. Every time I call I get transferred/put on hold multiple times, until it goes to voicemail or disconnects. Half the people I can actually get a hold of there are unfriendly and seem like they …
This place is AMAZING!!! Dr. Mudrick is amazing. The staff is attentive. His nurse Amanda was amazing. I am well on my way to recovery and I couldn’t have asked for a better experience! I would recommend this practice a thousand times over! Thank you!
Beware if you are cash pay!! The Doctor will misrepresent the time spent and treatment performed so that they can justify a high bill. We supplied our own xray and boot. I wonder if they misrepresent for insurance patients?
I have had dozens of terrible experiences here but the the worst yet is when you have foot surgery just to remove a foreign body ( small debri) from my foot .my foot hurts just as much and sometimes more! And if you schedule a opointment …
“(Lisa Pruitt)”I cannot say enough about Tuckahoe orthopedics. Amanda has been an angel in disguise always returns my calls explains and gets the things I need done.(as well as all the other office staff(although I don’t know their names) I …
30 minute wait for first appt of the day which was at 6:50am. Took the earliest appt because I had a really busy day and still had to wait 30min! Finally went to the front desk and asked if there was a mix up with my appt and the answer …
. Dr Putney is the best doctor I have ever seen in my entire life. The compassion and care he has Shown and provided has me so hopeful about my further healing. I recommend him out of any other orthopedic surgeon any where. Go to him! No really you won’t be sorry!
Getting an appointment, is the worse customer service I’ve ever had to deal with. They are rude and super snippy and short over the phone. If you can ever get your appointment the doctors are decent. However the reception team needs some Wendi Myers (customer service training) ASAP.
I saw Dr. Mudrick, knowing all of my knee pain and symptoms pointed to meniscal tears. He said it had nothing to do with my meniscus and was my hamstring. My ACL ended up tearing 6 months later after a fall. Went to a different practice …
I had a biking accident on Thursday which resulted in a broken collarbone. I was able to get an appointment on Friday morning with Dr. Dyer and schedule surgery for the following Tuesday. Both doctor and staff were competent and always …
I’m so proud to call Dr. John Blank my doctor. He has taken care of my wrist/hand issues from day one. Each visit is always explained in detail from diagnosis to treatment. He’s very thorough and I highly recommend him to anyone.
Dr Beach performed surgery to my left shoulder. Words couldn’t explain the lasting impact of excellence and kindness has stayed with me for years. The office atmosphere over all just quality assurance. Thank you Dr. Beach.
In September 2017, I had a total right hip replacement with another large practice in my area. As a result of pure negligence, I now have long-term vision loss. When making the decision to have my left hip replaced, I was very apprehensive …
Cannot say enough good things about Dr. Aarons and the entire team at Tuckahoe orthopedics. We have been taking our son there for the past year and they have made the entire experience extremely smooth and have been very attentive and comforting throughout the whole process. Would recommend highly to all friends and family.
This is just a follow up appointment for my daughter. We waited almost an hour when nurse call her name and then sat in the office for another 35 more minutes before Doctor decided to see her. Worst of all their front desk receptionist is …
Had surgery to fix a problem that I had with my ankle for a long time. Was told that i would be in a cast for 6 weeks then be a little weak when i go back to work, but i wont hurt any more. Its been 2 yrs and i am in pain every day when i …
The dr was amazing and the nurses were wonderful but I have to agree with the other reviews the front desk is a whole other story. I called and made my appointment (same day which was great!) and they told me to go to St. Mary’s that day, …
Front desk and registration staff was amazing. Compassionate and efficient and that is why I gave this practice 2 stars. I was seen by Dr. Mudrick, who spent exactly 1 minute with me before stating that I was fine and could return to work, …
I’ve been here, and my daughter has also been a patient. The medical care is excellent and highly recommended, five stars for that, but we’ve experienced wait times up to an hour after our appointment time and their website has no way to pay one’s bill online, so three stars overall.
Making this short: 45 minute wait just in the waiting room, ridiculous. Then doctor (Scott Putney) promises what he can do for a cyst for me. Follow up visit: another 45 minute wait in waiting room. Then Doctor (Scott Putney) says he …
In office experience was below average. RN was competent enough but only saw physician for 60 seconds. My real frustration was the cost of $1,400 to cast a 5 year olds wrist fracture that the referring urgent care physician wasn’t even sure …
Pretty giant waste of time. Arrived 20 minutes early for my first appointment to fill out paperwork. Waited an hour and a half too see Dr. Putney for CTD/RSI related issues and a previous broken hand causing me some problems. …
Had ACL surgery done by Dr. Dyer 3 weeks ago. Am able to bend my knee and walk after being in pain for months. Staff was great, doctor was professional and personable, 10/10 would recommend.
My complaint is not with the Doctors or Nurse staff. My complaint is with the administrative staff , billing and such. Been trying to get a form filled out since October of 2017 for my attorney and my student loan. I took both in the same …
Wait time for every visit is over an hour past appointment time to see the doctor. During the last visit the Doctor’s financial advisor paid him a visit in the middle of appointments for a signature. If it weren’t for the stitches needing to be removed we would have left.
We are very unimpressed with Tuckahoe! My husband had Dr. Beach for a Labrum repair a few months ago and he is awful! He asks us to come every 2 weeks for follow ups but literally never sits down to talk to us. He always has one foot in the …
Will send you collections even after you’ve made a partial payment. The collections company they send you to is ruthless and dishonest. They will charge you 32% on top. Mind you, this is all after I started making payments. …
Stay away from these people! They don’t care about the patient and are the rudest, nastiest bunch I have ever dealt with! An employee of mine was injured on the job today and referred to this orthopedic from Patient First. His foot is …
Unfortunately the entire experience working with Tuckahoe Orthopedics was abysmal. Long hold times to setup appointments, long wait times in the office, a “30 minute appointment” turned into hours, Dr. Hull provided poor quality of care …
Dr. Van is wonderful. He takes his time and explains everything to you. Amy Alderman his assistant is such a sweet lady. She always returns my phone calls, how she keeps everything straight I don’t know but she is excellent in what she …
Came over directly to Dr. Gregory Hale from St. Mary’s ER. They didn’t have our appointment that we had written confirmation of and they’re third party off-site scheduler, who I had to call from the waiting room, were as uncaring as you …
Please do not look for care here. After an ER trip and thorough diagnotics…I have a sever buldging disc, and 2 others affected in my neck. I have loss of function in one arm. Severe pain radiating through neck, shoulders and arm, …
I don’t know why it takes them forever to reply my message… I had to make multiple calls in order to schedule an appointment. After my MRI, they said I am supposed to get result in two weeks, but I never heard from them after 4 weeks. in …
My daughter was referred to Dr. Tuten. First appointment went great. Really liked Dr. Tuten (that’s the only reason this is getting 2 stars and not 1). Our follow up appointment was scheduled 5 weeks out at 250p. Upon entering the waiting …
I have there with two issues.
Once to handle my trigger finger. Actually the doctor asked me: “Do you want a surgery, with no pain at all and fix your issue for sure. Or just a shut in your …
If I could give no stars I would. I had a horrible experience trying to get help for my sciatic pain. The doctor was brief and unhelpful and did not let me ask any questions about my condition. My pain continued to increase, which I …
My son had to have surgery on his foot and was referred here. The entire staff, (from check in to check out), were amazing and took great care of him before and after the surgery. They listened to us at every appointment and we never felt rushed.
I had a neck fusion from Dr. Simpson out of this office. I guarantee you will not find a better spine surgeon in the state of VA. A family friend had his spine completely reconstructed by Dr. Simpson and is doing good. …
I can not get a release back to work paper until I pay 391.00. My short term disability was denied due to their mess up. So beyond frustrated. The actual doctors are amazing but everyone else is horrible. I called my insurance to ask why it …
After years of chronic back pain, numerous X-rays, MRIs, visits with specialists, chiropractors, physical therapists, pain management clinics, and several Dr.s at different facilities, I took matters into my own hands and scheduled an …
I’ve had Dr. Beach as my doctor for close to 10 yrs. Yesterday I had surgery on my shoulder, him and his staff are amazing. Thanks to all who took such great care of me at St. Mary’s ambulatory center.. …
Nursing staff (esp Sherry) and Dr Caldwell have been AMAZING so far for handling my family member’s workup for a pending surgery. Prompt, friendly service and professionalism. The lack of 5 stars is for the HORRIBLE front desk …
Went to Tuckahoe Orthopedic for a second opinion and I’m so glad when I met Dr. Dyer he took the time to explain everything to my sister and I. I didn’t go with Orthopedic of VA.they didn’t want to repair my ACL they just wanted to do my …
I have had several surgeries at Tuckahoe in the past with all being exceptional as far as recovery and satisfaction with my doctor. However, I went to Tuckahoe on 2/11/2021 for a second opinion on my knee. I had meniscus repair last March …
I highly recommend Dr. Beach. I FIRST went to another doctor and was immediately told I needed rotator cuff surgery. I almost did it but didn’t feel good about it so got a second opinion with Dr. Beach. He said I needed PT. I went to …
Waiting Room during high COVID surge had several people not wearing masks on their faces properly as well as the receptionist. The medical assistants were rude and did not look at me when asking a series of questions. The doctor did not …
My husband received a call to schedule an appointment because his PCP had sent a referral over. He mentioned that he had seen Dr. Beach in the past and somehow, in the time it took to transfer him from the appointment line to Dr. Beach’s …
Finally called me back exactly 1 hr 5 mins after my appt time. Signed in 3 mins before my appt time. My time is every bit as important as this doc’s time. Wouldn’t have come here had I known they run their practice like this. Oh and there’s NO Verizon signal in the office.
Had an apt at 2:45pm didn’t get out until after 5pm and left with an ineffective ( too big ) standard arm sling for a collarbone for a 3 yr old. Obviously a toddler needs something that fits properly and is a little more secure to be …
My Husband made an appointment, recommended by his PC Physician. I was thrilled, many years ago I had 2 different types of surgeries, both performed by Physicians from Tuckahoe Orthopedics. Loved both the Surgeons. …
Over the years, I have had numerous positive experiences with the doctors and staff at Tuckahoe Orthopedics. My first experiences were with Dr. William Johnstone for a Silastic Arthroplasty PIP Joint in my finger, and Dr. Walter Rabhan for …
Tina is absolutely wonderful. Allison’s nurse- is not even near it. I had a appointment in Jan 2022 with Allison, NP and she referred me for back injections. I HAVE YET to know anything about this appointment referral. Tina is the nurse …
Went in to get my knee looked at because I tweaked it playing sports. I told them it was probably ligament or tendon damage and it’s not bone. Still got me to get an X-ray. Then proceeded to schedule me an MRI after no signs of bone damage …