I called to ask a simple yes or no question that had nothing to do with who I am and to automaton answering the call would not answer the question without knowing who I was. Who I am has nothing to do with an answer to my question.
Horrible customer service, shut you off for 1 month past due when it’s 100 degrees outside. Shut you off in the morning but can’t seem to ever turn you on until the evening.
The automation system has major issues, the website works sometimes,
nobody answers the phone, horrible company, indicative of everything else ran by the city of tucson.
Terrible could not get to a representative , would not accept either of my credit cards which are valid. Let a person answer the phone not a recording !!!!!!’
Don’t know how anyone can say they charge an alot. It’s what YOU use. Go see prices in other companies especially in small towns. Most have high set rates just to begin.
If I could rate this company less stars I would. Absolutely terrible company with outrageous rates. No billing notifications sent out no matter how much you complain.
Moving out of state
requested to stop my services a month ago
Was told to wait 4-6weeks for my final bill to close out.it is a hustle to get what is yours.
The after hours phone system leads the caller in circles with no exit branch, if the caller makes a choice other than the IVR selection, it simply hangs up leaving a frustrated caller no choice but to try again.
you all are crimials and need to be held accountable for criminal property damage and illegal tresspassing and for threats against me ? how come your service is so disfuntional?
Can’t help with anything, don’t even let you in the building. Tells you to do it over the phone or in line.(Like those options weren’t tried and stressed already, inturn making you to go into town and try to resolve the problem)
Reported what appears to be arcing flashes at the utility pole across from my driveway. Report was taken and the individual was courteous. Power came back and arcing stopped.
TEP.. People are commenting all angry because they didn’t pay the bill. You don’t see any of negative comments from people that paid their bill on time. Mic Drop. Silence.
If i could give a negative i would tep has been nothing but nasty and down right teriney if i could i would pick another electric company. I would not recommend tep to anyone.
They’re customer service is really bad, they constantly leave you on hold or dont even pick up. After the machine that doesnt even hear your request send you to a representative they dont pick up for about 10 minutes.
these people are unable and unwilling to give the name of the technician they are sending to your house. i wanted a name to be sure it is not a scammer.
Worst electric provider system and customer service , unfortunately not negative stars rating , they will send you a high bill and then reply with no sense explanations just to take your money.
One of the worst monopolies on a service I’ve ever had to deal with..our electric bill has just gone up and up and the customer service is unbelievable…like not our problem with anything they do even when they’ve made a mistake and it’s their fault
Do not i repeat do not call trying to be nice and think you will accomplish anything the customer service people even the supervisors are rude they will tell you one thing and bill you something else they will LIE to you about how much you …
Its unbelievable rates go up and service is the worst ever 3 days in a raw we are left without electricity for hours when it’s more than 100 temp and we have little kids at home. Soooo mad
Not very transparent about their constant price increases, unfortunately you don’t have many other options when it comes to electricity around here. If you can afford to get completely off the grid, do so.
What a horrible company this is. Outrageous rates, no customer service, and now wanting yet another rate increase because too many people are going solar! If only they had some competition, they would be out of business in no time!
I cannot get through to these people! I wait 30-40 minutes with no response. They steal our money enough to where they can pay for more phones and more people answering them. It’s ridiculous how long people have to wait to speak to them. These idiots are horrible.
If i could give negative stars i would by far the worst electric company. Ive experienced nothing but problems (double charging me) and will not work with me in anyway to correct .
They continuously fail to send bills and then give disconnect notices every month. I have tried paper and paperless billing to no avail. Get it together, TEP.
Relocating to Tucson and I was thrilled that an actual human answered right away! This did not happen with setting up other utilities. Thanks to Nicholas who was very helpful!
This company doesn’t care at all about the people they provide power to. They claimed my gate was locked and couldn’t turn the power on (the gate was not locked). I called to have them come back but they refused to send anyone until Monday, so I will be without electricity and heat for three nights. Horrible.
Nineteen years of service with these crooks, and now they want a $400 deposit. Because I missed a payment for the first time. So they overcharge for service, and all the “because we can fees”, They make things as difficult for the customer as they possibly can. DEREGULATION cannot come soon enough.
Accepted my stolen credit card a nd allowed the charge to go thru….i do not live in Arizona, have never lived in Arizona and yet here I am supposedly paying someone’s electric bill…thanks tuscon electric for going thru such protective …
I am never really home ac is always at 75 and my bill is more then $300 ! This is ridiculous people in my apartment complex are paying that for a townhome !
Outges have been rare for me, and they have allowed me an extension a couple of times when I have been short. That said, the reason I was short had much to do with rates that don’t seem consistent with other costs of living in this area. …
TEP is focused on providing the most safe and reliable service they can, given the limitations and regulations they have to meet (but get no funding from the government to do so) and the complexity of the task at hand. …
I am very disappointing by TEP’s recent attack on people who want to have solar. TEP is trying to create laws so that solar installations by homeowners will not be financially economical. We live in Arizona, one of the most sunniest states …
They were able to respond to and turn on the power, as quickly as possible, during this heat wave. I appreciate the crew that made this happen. 113 degrees outside, 8 months pregnant….not so much fun. Thank you.
whats funny about these negative comments is that they wouldn’t even be able to post them with out using TEPs services, TEP is doing great, I there are places on this world that dont have this luxury to complain about power company when …
Absolutely disgusting company full of scumbags. How can you work for such a rip off company day in and day out unless your a lowlife? Company is absolutely the worst to deal with. Can’t believe they are able to do so.
Really poor electric company, compared to any other ive dealt with and I’ve dealt with many. Very disappointing! And I’ve dealt with many! They turned down a chance i be the city known to be the solar kings. First to bring solar to az and the sunny states and make BIG bucks to tucson. Of course the city had a finger in that
TEP is a staple in Tucson. It is not often that a utility produces more power than required by the population. TEP is aware of the importance of diverse leadership. I have noticed low star reviews. The people making the negative statements …
So to begin with this company is a monopoly there’s no other electric company to go with they have the worst customer service ever they never seem to be able to help and they will shut you off in a heart beat even if you have kids with …
Worse customer service! These people do not care about you trying to connect your service when it’s 100 and over outside been waiting over a week and they still keep making up excuses as to why the won’t connect
Beware of scammers pretending to be TEP and threatening to disconnect accounts if payment isnt made. I contacted TEP directly and they verified my account was up to date.
I myself never have had a good time dealing with tep. Bit its not technically a monopoloy cause we are the reason its here. Let me educate so we can trounce this little fishie, to start invest some time in what is called Deregulation. Its a …
Talked with a rep named Denise. They were very kind and patient in assisting me with starting my service and answering questions for me. Thank you Denise!
I just want to say that TEP’s telephone customer service and female Chinese customer service have a very bad attitude and no professional training. Super bad reviews，A staff member who has never been so rude in this language can only say that she was used by TEP customer service without education, which is really bad work👎👎👎👎👎👎👎👎👎👎👎👎👎 …
Great electric utility. Low rates and highly reliable. Their customer service reps are very friendly and responsive. Much better than anywhere else we’ve lived.
Power fluctuation and then failure a few months ago in the Houghton and Broadway area resulted in burning out the electronic control board on our $3000 Range and the compressor on our sideXside garage fridge valued at $700.00. Called TEP …
I want to compliment TEP for their local rep Alex Barraza-Valdez and the other people who have worked to create power for us at our new construction site in Eastern Tucson. All the people we have come in contact with at TEP have been a pleasure to work with! Arq Barry Shapiro
Hmmm. Let’s see why would I give TEP a 1 star. Charging me twice for my $360 bill would be a pretty good reason, because a college student is definitely gonna have enough to cover a double charge like that. Thanks TEP my checking account …
TEP prevents customers from using solar power by charging additional fees to people in tucson who want to use our 340 days of sun a year to power their homes with solar panels. They also charge a monthly tax to ALL customers to “make up for …
I don’t understand why people who work for these companies are so rude. I talked with two representatives that just made a situation regarding an account so much more stressful. I don’t appreciate being treated like a problem when all I was looking for was clarification.
Paul – reconnected service for me tonight. What a pleasant guy, going above and beyond… in the rain, to get me reconnected at 8pm. If there were more like him, these reviews would be higher! 5 stars for Paul!!
Tom
I think 1 star is too good for this company. When I came home, I found out they turned off power to my house. When I called them they said oops… we will turn it back on tomorrow.
Worst customer service ever. The fact that we are all forced to go through one company is rediculess. They take way to long to process a payment then they take the money out of the account send out a notice the everything was paid only for …
Only waited 12min to get through to a rep (not wonderful but MUCH better than getting through to the water company). Rep was friendly, professional, helpful, and efficient with the time while not making me feel rushed. Private sector does it better.
7 guys with 2 managers or whatever showed up to cut a small branch from a tree then dropped a wire and left it in the yard and left didn’t even put the wire back up it they were here for 5 hours and were just looking around my back yard and …
They disconnected my services so we called and paid for it to be turned on the same day. They came and left a note that it was on but it wasn’t. Now they say it can’t be turned on until the next day and my kids have to suffer in over 110 heat n my 2 yr old grandaughter
After Tucson Water CS disappointed me immensely, it was an absolute pleasure to speak with “Veronica” who took the time to listen to my situation, then proceed! She was helpful, professional, engaging and understanding! Great job TEP on CS …
If I could give half a star I would. Tucson Electric Power is a joke. When I was contacted by Trish, and then later transferred to Alex, they both spoke to me so unprofessionally, Alex was asking me leading questions which I thought for a …
They have screwed me over more than once. $337 for a family of 4 that is very careful about usage. I thought monopolies were illegal. Why isn’t there a competing electric company?
I swear all i need was my account number an they have me waiting for over an hour like this is ridiculous , how many employees do y’all have on the phones , this is why they should have a chat section to be able to have more time for phones calls
I just moved to Tucson. Set up ELECTRIC for 5 days. Then we had issues in our unit so we transferred units. I called Tucson electric and they said we would have to pay a $26 transfer fee. I told them I thought this was very unfair! With no other competitor to switch providers. Nothing I can do about it.
TEP is by far the worst utility company Ive been forced to do business with!! Power was turned off prematurely right at move in of new residence..waited 30 mins twice to speak to a representative, was told power would get turned on today and I come home to no power (No suprise)..they told me there was a mix up in the paperwork
I’m sure everyone has a horrible experience with tep just like I have (several), but the truth is, this company is a monopoly, and monopolies are illegal. You have no other company you can turn too if you hate the way tep operates and …
Terrible customer service. My usage amount has been 2 to 3 times the amount used the year before and they claim it can’t be a problem with the meter. I must be using that much more. …
TEP claims they have a low income family discount. Being a sole provider for a 4 person family I was very excited that this might be some percentage off my bill to maybe help my family’s budget. When I called I was made a where that $9 …
Your call center employees seem to think requests for information from State of Arizona employees are funny. Very professional, you should train them better.
Their average rating of 1.7 stars on google seems high. Their bills are impossible to read, they nickle and dime you to death, their phone support takes forever and is rarely helpful, their record keeping has been inaccurate in my experience, and just in general they are a pain to work with.
My bill was $98 last January, $318 this January. The bill spikes with no reason, we try to be consistent with our usage. That’s it! We’re going oooooffffff the grid! It would be cheaper to run my water, to power a hydro-electric generator than that!
Terrible company that charges you way to much and has a bounce back fee of $ 20 then makes you go on a cash only service for a year! They don’t help you when you try to call them and they don’t mention important information. .
One of their employees was breaking into my yard and when I told the customer service employee on the phone, they blamed me. Absolute dogshit company. Would be wiped off the face of this earth if they didn’t hold a monopoly on electricity because of their incompetence.
They are a bunch of crooks! They will add people on to your account without notice and charge you thousands of dollars because someone else couldn’t pay the bill. God forbid, I have kids and animals in the home, they will shut off my power …
Tried to call in and pay a bill for a friend in the hospital. They HUNG UP ON ME!. GOOG LUCK DEALING WITH THESE YOYO’s Also, TEP wants to charge me $26 a month to read my own meter, because I do not want the radiation of their so called …
There is a bug in online pay (e-pay as they call it). My payment didn’t ‘register’ for some reason and they sent me ‘deliquent payment’ emails. I called them and they cleared everything up and acknowledged there is a bug in their e-pay system.
Absolutely awful power company. Had to deal with a weekend of no power because they couldn’t find our new apartment address. No call to say they can’t do it. Just an email when it was already too late to fix it.
I encourage anyone reading these reviews to look up what the charges on their TEP bills mean. You can do this through google or directly through TEP’s website. You’ll be shocked to realize that we pay TEP when we use energy, and we pay them …
Tep is not where they should be for the community. They stand behind denial and raise their hands for raising the rates. I communicate with people on a daily basis and hear abuse on how companies like these abuse the power they have on us …
Their are always outages all over the city, without having to do with weather issues. The is Grid unstable and TEP/UniSource aren’t re-investing on the Grid. …
The worst company I’ve ever had the displeasure of interacting with. Not only do they have a monopoly on the city of Tucson but they are terrible at taking care of their customers because they know it. This company has done so much to so many its baffling that they are still in business.
Tucson electric power has to do something about their customer service and their response times to power outages; seems to me that they respond at the speed of dead slow or even reverse.
Worst experience out of any company i have ever had to deal with. They don’t deserve a single star. I have had better experiences with Tep and Cox and sw gas and any utility company from every state i lived these guys are really evil.
I had fraud occur twice on my bank account this year and because of that my payments to TEP were returned twice this year and even though I still payed my bill after this happened including the fee they charged, I now can no longer make …
Do I even have to say anything? Last year they charged me my flakey roomates $400 deposit, then a new $400 deposit for myself. Which of course I couldn’t pay so I got neither deposit back. Now this year they charged me $26 dollars to switch the name from my roommates to mine.
Horrible service. My service was turned off because someone else turned service on in there name. They decided that I don’t need to know that I didn’t have service at my house. Instead of calling me and letting me know that service was …
Absolutely the worst customer service. They are miserable, rude and awful to deal with. Management is clearly not involved with screening phone calls and listening to how they talk to customers. They are terrible.
So tired of TEP raising electric rates and making their customers pay for TEP upgrades. They plan on lowering the price they pay SOLAR panel customers so TEP gives less of a credit to solar customers who produce extra energy for TEP who …
If I could give them a negative star, I would. These folks are so bad at their jobs, it’s a borderline comedy. Bills not being sent, threatening disconnection notices every month, billing twice a month, no answering service, etc. I can go …
People need to learn how to approach customer service to get issues resolved, no one’s going to help an adult acting like a child at that point you can live by candle light. I’ve never had an issue with TEP in the past 17 years of service.
TEP is a fine company. I have had service with them for decades under multiple accounts. No major issues other than typical power outages ever few years. I’ve used them for upgraded power at a house once as well and that process went smoothly.
The power goes out frequently. You think theu would know how to prevent this by now. They decided the 66 customers were more important than 256 customers even though both are out of power.
I’ve lived in Tucson for the past 3 years or so, and I’ve yet to have a major problem with TEP at all. The best power company is one you basically never need to deal with (other than paying the bill), and TEP has done a good job of that for …
They make things which should be simple and make them extraordinarily difficult. Customer service reps have no interest in being helpful. All they want is to squeeze as much of your money as possible with unnecessary fees and deposits.
This is the worst company! I called to see why my bill was so high.
The agent told me the reason why I’m being charged 319 dollars is because “”I live in the apartment that have history of high bill!”” So I asked her does …
Never had any issues with this company! They communicate and actually care about their customers. The lineman have gone out of their way to help me when the maintenance ppl at my apt complex failed to do so. 👍 🐦 ( Idk y there’s a low rating😮 probably from ppl who failed to pay a bill?) …
They made modifications to my account without asking me and took my name off the address causing me to be charged 3 ‘service’ fees. Calling them, their automated service is horrible and has no option for speaking to an agent until you are menus deep.
Pay my bill always.great customer service. I understand why my bill is higher in the summer because our air conditioner runs constantly trying to keep my set temp. And others should realize this too.
pay my bills on time, been with TEP for over 5 years, i honestly think they are very expensive, i took nothing but cold showers in this summer, used ceiling fans instead of AC and changed all my bulbs… waiting for a cheaper bill… what …
If i could give this company zero I would. Charging $3,200 deposit and hold on to it for a year. Then not even have a customer service location. Sent them a bond and require more paperwork like they don’t know what a bond is supposed to look like. And they have monopoly on this city.
For the secdond time in a month some TEP guys came out unannounced knocked at my door and immediately walked over to mess with my box. Not even waiting ten secdonds for me to get to the door either time. This time he turned off my power for …
The most insincere level of customer service I’ve ever experienced from a utility company in 40 years of dealing with companies throughout the states of CA, CO, IA and AZ. …
Horrible App tried to make an account to report an electric outage and it keeps saying my information is not on file as I’m looking at my electric bill information in front of me very sketchy as when I call TEP they say 642 as my address and my apartment address is 645!! How is 642 my address?!?! Who’s electric power am I paying?!
They are a good company just have a lot of customers. As for how much they charge. They base the bill from how much electric is used that month just like most other companies? So turn off lights and keep up on the tvs! And you shouldnt have any problems unless you need to update windows or what not. Thanks TEP
If I could give a 0, I would. Emergency contact required – lets be honest, its a “who can we call if you dont pay.” Required to provide email, but cant email account information?! Poor customer service. We use only because there is no other option.
These guys are evil. Truly evil. We live in a two bedroom apartment and ended up with not only an incorrect bill but shut off power. Their response was call someone to help u and good luck. They wouldn’t take under the 900 we owe which is incorrect… I’m just done with them
We’ve had TEP for years. They are by far the most expensive electricity provider that I have come across. I would get a different provider of I could but we all know its a monopoly. Only they can provide me electricity, at the price that …
Tucson Electric Power Company is great. They are comitted to clean energy. We should all be thankful. I’m on budget billing and get a lifeline credit of $15/month. If you even think you may qualify for a low income credit, call them and ask …
I give TEP no stars. They run a monopoly and there for require no need for reasonable customer service. I recently acquired services with them 6 weeks ago, and the ability to speak to a live rep without an account number is ridiculous. …
Wait for hours for a supervisor to call back. The supervisor doesn’t ever call back. This company is horrible. I’m a new customer and haven’t received a bill for months. They’re just waiting for the bill to get so large that I will have trouble paying it. I thought monopolies were illegal. Why aren’t there other options?
All tep cares about is money. Put me on a payment plan without my permission that in no way I can afford monthly without my family going without food so that they can have money or threatening to shut off services for my family knowing that I’m on disability.
A double payment came out of our bank account. Not user error. I am familiar how to make payments online and just how they can be submitted twice on accident. Somehow a payment was made on a day I hadn’t even gone online. Over ten days …
“Legal” Criminals. My meter stopped working for 3 months – they didn’t notify me despit me making paymnent monthly with approx payments. Then they came and replaced the meter. charged me over $700 for their “guesstimate” electricity that …
They charged me three times my regular electric bill and told me it would be 7-10 business days plus shipping time before I got the check back. That was on October 2nd. I called in again last week and was told it was sent out on Monday. …
Absolutely the most incompetent utility I’ve ever had to deal with. They cannot schedule an appointment without an 6-8 hour window! If you have to call, demand a supervisor immediately and when they ignore you repeating you want a …
In addition to charging insane amounts, they often change their policies and charge high service fees for paying. It’s extremely hard to get an actual person on the phone when you call their number. They suddenly changed their payment …
Took double payment from me, refused to refund half of the secp d payment they took without authorization because my next bill would be due in 2 days, as for the rest of the second payment that was supposed to be refunded in 5-10 business …
Paid a bill at a location to avoid an autopay. Paid it too late to avoid the withdraw. Called them and they said they would have it reversed and put back in. Called back a couple days later to get a confirmation since I didn’t get one, …
Absolutely the most frustrating utilities company I have ever had the miss fortune of dealing with. Multiple problems and frustration from starting service to billing. Not to mention customer service representatives with zero empathy or willingness to help you when you call. If only I could give someone else my money
I am under contract to purchase a property in Tucson. This company will not even provide basic information like average bill. They would not let me know if the house and guest house were separately metered. They were rude and could not …
Attempting to get ahold of the right person or get a call back if you’re lucky to reach the appropriate voicemail is like winning the powerball. I dont know how these individuals maintain their jobs but apparently I am in the wrong profession. I would rather drag my balls across 1000 yards of broken glass then deal with TEP.
What a shame there isn’t any other options for power. Horrible service, call centers that won’t even put you on hold. They just tell you to call back later. The quality of service is awful as well. I have lost power 4 times over the last …
I was having issues with online system…. I always pay my bills online for some reason it wasn’t working, I called and spoke to a rep in order to process payment, I was upset because they charged me a fee to pay with a rep! Not only that a …
I am on the budget plan. They update the rate stupidly. What I’ve paid over a period of time wasn’t enough, so they more than doubled the amount I pay even though they know I just replaced my old HVAC system and my bills won’t be as high. …
Consistently disappointing. The last time I called was to address an issue I was having with my online account. I was unable to log on to pay my bill, but when I gave my email address to change my password, the system sent me an email …
Ripp offs ! Tep is the worst electric company in Pima county/Tucson Az! How does the owner of this company sleep at night ! He’s steals the peoples money and his company is a monopoly in Tucson! All the employees there are lame and careless …
I moved out of Tucson in spring of 2013, and disconnected electric service at that time. A week ago, I received notice of a collection on the account. According to TEP, they mailed a final bill statement on Sept 3, 2013 – approximately 6 …
The TEP app is worthless and twice I scheduled payments that never went through. I then had to pay late fees and such as a result. I gave it a go the second month and it happened again. It put my account on a “cash only” hold. I had to …
Moved from an apartment to a house in the beginning of August. Used the TEP website to start service at the new house and and stop service at my apartment. Everything went smooth upfront. …
Some customer service, if you keep your account on “autopay” don’t pay your bill early. Usually I keep all my accounts on autopay but this month I wanted to pay them all early. Well I noticed my bank account is pending a transaction from …
TEP sent notices regarding accessing my yard to change out their equipment. I called and set up day for them to do this. They never arrived. I called and spoke with Supervisor CARLOS employee #016651 who said he would call me back. He never …
It’s amazing how companies can act when they pretty much monopolize the market. I’ve had to “pleasure” to deal with TEP for 3 months and since then, they have screwed me out of a double payment, and now are telling me I owe money since my …
TEP is the absolute worst. Yes we were behind on our bill, that’s on us but how can a company turn you away when you are directly talking to someone on the phone trying to pay the bill? Then the “customer service rep” tells us that the …
I no longer trust T.E.P. because T.E.P. only sent a bill to our new address after it was two months past due. I had called on three different occasions, during those two months, asking where the bill was. Apparently when we moved, their …
After moving out of state shutting off service correctly documented it, and they continued to bill me for 2 months. I have had three separate debt collectors which I have disputed in writing, now they have tanked my credit score. Horrible …
It’s your local utility company… As a solar energy advisor I help customers move to more renewable, cheaper independent power instead of renting electricity from the gird with 0 return. That said, their renewables department has been …
My grandma who is moving from out of state that also has perfect credit tried to put her power on via phone service. The rep asked her who is living with her. Which isn’t anyone’s business. They refused to turn on power due to an old bill …
Making this review since there are so many 1 stars. Do people not realize without this company you would not have electricity at all? And people make mistakes? (I feel like the fact you get electricity at all consistently deserves at least …
Tucson Electric Power came to turn our service off, but when they did they accused my husband of assault, threatened to mace my dog and took out the meter. My husband was on the phone with TEP when the service tech disconnected our office …
Wish I could give a negative number. This company has zero customer service, don’t want to hear facts off the bills they send. Amazing they can send a bill but their systems show different billing amount. How is that? …
I’ve never had an issue with TEP, my electric bills are fair for how much AC I use during summer and they’ve always gotten back to me quickly when I need support. I can’t recall a single power outage in the last 3 years I’ve been in Tucson. …
They charged me for a bill I paid two weeks ago. I called them and they are just so sorry but cannot stop the payment. And they put a charge on top of it all. So paid my bill twice and paid a fine to. If people would know how much of a …
We pay extra with them every month and carry a credit them of several hundred dollars just in case of emergency. After reviewing our bills over the last year we have found that our credits are disappearing. We can’t get a person to …
They have a monopoly on Southern Arizona yet I have more blips (brief power interruptions) than a 3rd world country. If Tucson was smart they would build their own power infrastructure and end the monopoly.
As I write this my electric power has been out almost 14 hours along with five other homes around mine.
All of us have called TEP and left messages to no avail. No one at TEP …
Maybe I just spoke with customer service on their good days, but I’ve always had pleasant, professional, and helpful folks. As far as power outages go, TEP gets the power on more quickly than other parts of the country I’ve lived in. I’ve …
I unfortunately have no choice but to use this service for power. I have lived in my ONE BEDROOM apartment for the last three years. My bill is far from ever being consistent. I tried budget billing only to find it is just as inconsistent. …
This company is the worst. They withdraw your accounts even if you pay early so they double bill you thanks to the wonderful auto bill system they have and you have to fight with them to get your money back. Dont worry they will not pay …
Just called to set up new service as I am moving to Tucson from Dallas. The customer service representative did not pay any attention to what I was saying. Nor could she provide any information regarding the different rate plans. I hope service with this company runs better than the initial impression I received from this woman…
I’d give them 0 stars if I could. There’s outages every few days that take hours to resolve!! Horrible customer service that tries to show you how much they don’t know or care about their jobs. And this scam they call service it doesn’t seem to exist. Gathering legal documentation so that we can sue.
They posted a $1097 bill from six years prior to my account with no warning that wasn’t mine because I did not live in Tucson at the time, so it was obviously fraudulent. Although it was reported and disputed but didn’t have any luck …
I’ve had electric power in San Diego and I thought they were a little pricey. Nothing compared to TUCSON POWER. Tucson electric charges you for every little thing they possible can, including a first time deposit of a lovely $100 bucks, …
My bill is current, still, I received a call from TEP that my electric would be shut down in 1 hour. REALLY??????? Customer for 16 years at my business and they THREATEN me . I’m filing a complaint with the Arizona corp. commission. …
I needed to cancel my service for my deployment. They picked up almost immediately after calling and they were very efficient in scheduling my cancellation. Very polite and very quick.
TEP does not care about you. God forbid they work weekends during a global pandemic. Power just went out yesterday and I was told since there are so many disconnections I may have to wait until next week to reconnect service. They will …
If it were possible they would get a 0stars ! They have NO concern for my family what so ever . I have been contacting their emergency number for more then 3 days to do an emergency power kill and still they say someone will come out and do …
the worst place i have ever dealt with!! canceled my bill months ago with them and they still try to charge us bills every month after we moved and have canceled it do not work with them
The woman who was kind to try to help me out tried to connect me to a different area but hook me up with a robot I can understand if you’re going to put me on hold but don’t say you’re going to switch me to a different department and then have me talk to a robot
TEP has the most undependable service I have experienced in my more than 50 years of being a customer of multiple power providers. My power has gone off at least a dozen times each year. Add that to high rates and poor customer service.
If I could give less than a negative zero I would! The lovely jose who claims to be a supervisor is the most disrespectful and rude supervisor I’ve ever spoken to. Charged my same bill 3 times then realized I already paid my bill. After …
What’s not to hate about TEP? It does everything it can to promote unlimited growth in the Tucson area. It gets rubber-stamp approval for its mostly unnecessary requests for rate increases. It pushes Tucson residents around in various …
Said it take 5 days to discontinue service for a place I don’t even live in anymore. I’ll be paying electric for someone else and the customer service has an attitude and doesn’t care about peoples needs especially in today economic climate. They corner the market and don’t care what you think.
We opted to go Solar and TEP has done almost everything they can to build barricades instead of bridges. The worst employee is Blanka Anderson. We were sent a document with a time limit to E-sign by TEP and and it had a block on it. We …
I don’t understand all the negative reviews . I recently moved here, and after 6 weeks had to move apartments. Everyone I spoke with on the phone was kind and professional……..
There should really be a negative star option…. Just because there’s no other choice in this city they literally think they can make it impossible to keep lights on. Bills for small apartment should not be as high as they are. And they will …
Trying to install off grid solar, has spent 6 months approving design plans then failing inspections, tep can’t get act together each redesign takes 3 weeks for powerkill. Rediculous.
If I could give a negative star I would. Their customers service is terrible they talk over you instead of listening . And could care less about trying to understand the problem.Was told their meters don’t give false readings.
There was a power line down in my front yard. I wasn’t to sure if it was a Cox cable/telephone line or electrical line. It had fallen in my property. I called TEP around 6pm on a Wednesday night and I got to a CSR within a minute. (Which …
Their customer service hangs up on you once they are at their final hour of work for the day and you are still on the line. My order never got processed to turn my power back on, when they shut it off by mistake to begin with. This was on a …
Went to pay a bill in person downtown and treated me me like a thief rude. Then they told me this is a federal building ahhh yes TEP thinks so highly of themselves
I’ve never had a problem with TEP, I’ve always paid my bills early, didn’t have a problem with their new sustainability plans, and their presence in the Tucson area. After going solar with Our World Energy a new can of worms opened up. TEP …
This evening several Unisource employees prepared and served a wonderful meal at Cottonwood’s Old Town Mission. Everyone was greeted with a smile. Thank you
I would rate a zero if I could. Horrendous customer service. They know that there are no options to change electric companies so they are able to treat their customers horribly because they aren’t able to go elsewhere
TEP has been great for us. The power is stable off the line and billing fine except for a hiccup that occurred during Covid. They corrected the problem quickly.
Tucson Electric Power is poorly run and has excessive billing and account set up. If you can use only gas do it! Not only did it take 4 phone calls and an hour for me to set up service, but they are charging me an almost $900 security …
Thank You for your wonderful service! In the middle of last night (12-18-22)
power failed in the area of Cortaro and Silverbell. Your response and restoration of service so quickly is grately appreciated!!! Please share with staff.
I called today to setup new service. CSR..Alicia was extremely professional, knowledgeable and efficient. I was extremely impressed with the speedy friendly service I received today. Give that young lady a promotion!! Good help is hard to find.
I have family that has worked for Tucson gas and electric for so many years. And I have so much respect for a lot of their family ! When it comes to family they suck. …
I would love to compliment your customer service team, in the service area. However, I cannot! I have a called a couple times to speak to someone about my budget Billing. Only one customer representative has been helpful and respectful. The …
The absolute worst customer service I have ever experienced. They told me they located the outage and were working on it with a ETA of 11:40. At noon still no power so I called back. I was told that they hadn’t located the problem and had no ETA. As a paying customer I should be able to get honest and accurate information.
I would give minus 5 stars absolutely the WORST Electric company I have ever dealt with especially customer service agents who answer phones. I want you to know you chose your job and if you don’t like it QUIT and STOP !! taking out your …
If I could make this negative, I would. They pushed me to expose people to covid to make sure I went to pay my account… I was sick as a dog with covid and called for a few days of leeway and all they did was push me to make sure I went to …
For a major company they keep having outages! And the outages last for hours or days at a time. They can’t manage their grid at all. This is unacceptable. One time when the power went out it was over 108 degrees degrees outside. They …
worst customer service besides, century link the worst, I think they need a wake up call on who’s paying their wages, the customers.
Too bad Google does not allow 0 star reviews.
Thanks for overcharging me. Or as most would call it, “theft”
Outstanding job for getting our power back on in less than an hour after the transformer blew. Thank You so much!
Spoke with George, extremely nice and handled switching my electric over to my new house. Thanks for the help!
If I could rate lower than one star I would. Worst service worst prices worst customer service. And there’s nothing to be done about it.
Our local utility that provides quality service at a competitive price.
mail box key? they do not care. access to pool need code-they saY 2-3 WEEKS. JOKE
Trash company. They are really good in dsconnecting service but to connect it they can take ages.
They suck! And all the customer service reps; all need to be trained in customer care! BIG IDIOTS!
This is why monopolies should not exist, there is no motivation to give good service.
I’ve been trying to pay my bill about a week ago and TEP doesn’t take my money. Online sucks.
They are charging way too much. The poor are struggling extremely hard to pay electric bills.
I called to ask a simple yes or no question that had nothing to do with who I am and to automaton answering the call would not answer the question without knowing who I was. Who I am has nothing to do with an answer to my question.
Wonderful Customer Service today!! Very fast response time and customer service!!! Marcelle was Great to work with!!!
Horrible customer service, shut you off for 1 month past due when it’s 100 degrees outside. Shut you off in the morning but can’t seem to ever turn you on until the evening.
It’s amazing what this company does for the community and they do a lot to create a healthy economy.
Overpriced swindlers who could have the whole city on 100% solar power energy by now but would rather milk Tucsonans for all we’re worth.
They made me to pay a bill for someone who lived in my apartment 4 years ago. I do not even know that person.
Horrible customer service! Failed to communicate with me about a bill, now it’s in collections.
In spite of being frugal, my budget billing went up $19 a month. This doesn’t make sense.
Disorganized customer support led to errors in billing when I moved in to a new apartment.
No way should a monthly bill for an apartment be $280!
They won’t share the electric usage info for the unit I am renting.
Not helpful on the phone.
I deal with them often as I am in property management and I have always had great service.
TEP was helpful and even told me about their app, where I can check on outages. Friendly and easy.
So there is no costumer service on Thursday right? Okay.
Matt gets 5 stars he was professional and courtesy and took care of business with my a/c breaker switch
I am sad I can’t give less than 1 star…
TEP is Crap!!over priced and they want a $300 deposit!!! The CEO makes $10,000,000 a year!! what a scam!!
I love TEP! Thank you for getting our energy to us reliably and affordably.
The automation system has major issues, the website works sometimes,
nobody answers the phone, horrible company, indicative of everything else ran by the city of tucson.
Terrible could not get to a representative , would not accept either of my credit cards which are valid. Let a person answer the phone not a recording !!!!!!’
I want to thank you men and women who go out in the storms and afterward to restore our power when nature or accidents take it from us.
Thank You
If I had a way of putting zero star I would. Service people are horrible, rates are very high, even higher than other de-regulated areas.
Wind blows, we lose power. Pigeon lands on the wire we lose power. Rates go up and service never improves.
Don’t know how anyone can say they charge an alot. It’s what YOU use. Go see prices in other companies especially in small towns. Most have high set rates just to begin.
Worst prices and worst service. AZ needs to deregulate because we’re stuck with this lemon and electricity cost more here in AZ than in overpriced CA.
I love TEPC. I hope they raise my rates so I can expect even better service.
Paid a bill now their saying on my next bill I still owe for what I already paid for I have everything to show that I paid what crooks they are
If I could rate this company less stars I would. Absolutely terrible company with outrageous rates. No billing notifications sent out no matter how much you complain.
if i could i’d give a half a star. Billed me for time i wasn’t even living there after i cancelled my services. And won’t refund me. 🖕🏾🖕🏾🖕🏾 TEP …
The TEP is horrible. They are charging me$150 more for no reason at all. I went to the office and they can not show me why my bill spiked $150.
Moving out of state
requested to stop my services a month ago
Was told to wait 4-6weeks for my final bill to close out.it is a hustle to get what is yours.
The after hours phone system leads the caller in circles with no exit branch, if the caller makes a choice other than the IVR selection, it simply hangs up leaving a frustrated caller no choice but to try again.
I called today to have service transferred. The customer service rep. was extremely helpful. The wait time was only minutes. Great Service!
Don’t call back to at least you know when power might be restored monopoly AZ cope ration should do something about customer service deplorable
TEP is punctual at billing but customer service is not…per phone OR email.
you all are crimials and need to be held accountable for criminal property damage and illegal tresspassing and for threats against me ? how come your service is so disfuntional?
TEP rates are up and they don’t want to hire people for customer service. So sad. If people had options for power TEP would go broke.
Greedy, terrible, worthless. Hope your toaster falls in your bathtubs, assuming the power is on to…
Good way to avoid all of your costumers is to build a building where you can’t make a payment in person lol “go to Walmart” they said.
You have to pay to pay your bill. Stupid. Calling in to talk to an outdated answering system. Sucks it’s the only power company in Tucson.
Called customer service to find out if TEP controls the street light in the apartment complex behind my house. They said there is no way of knowing.
Can’t help with anything, don’t even let you in the building. Tells you to do it over the phone or in line.(Like those options weren’t tried and stressed already, inturn making you to go into town and try to resolve the problem)
Reported what appears to be arcing flashes at the utility pole across from my driveway. Report was taken and the individual was courteous. Power came back and arcing stopped.
TEP.. People are commenting all angry because they didn’t pay the bill. You don’t see any of negative comments from people that paid their bill on time. Mic Drop. Silence.
Called to check on the status of an account on a rental property. The person was pleasant and I was taken care of within 5 minutes.
If i could give a negative i would tep has been nothing but nasty and down right teriney if i could i would pick another electric company. I would not recommend tep to anyone.
They’re customer service is really bad, they constantly leave you on hold or dont even pick up. After the machine that doesnt even hear your request send you to a representative they dont pick up for about 10 minutes.
these people are unable and unwilling to give the name of the technician they are sending to your house. i wanted a name to be sure it is not a scammer.
Worst electric provider system and customer service , unfortunately not negative stars rating , they will send you a high bill and then reply with no sense explanations just to take your money.
One of the worst monopolies on a service I’ve ever had to deal with..our electric bill has just gone up and up and the customer service is unbelievable…like not our problem with anything they do even when they’ve made a mistake and it’s their fault
will not let me pay a bill and cut me off the web site
Do not i repeat do not call trying to be nice and think you will accomplish anything the customer service people even the supervisors are rude they will tell you one thing and bill you something else they will LIE to you about how much you …
Its unbelievable rates go up and service is the worst ever 3 days in a raw we are left without electricity for hours when it’s more than 100 temp and we have little kids at home. Soooo mad
Not very transparent about their constant price increases, unfortunately you don’t have many other options when it comes to electricity around here. If you can afford to get completely off the grid, do so.
What a horrible company this is. Outrageous rates, no customer service, and now wanting yet another rate increase because too many people are going solar! If only they had some competition, they would be out of business in no time!
I cannot get through to these people! I wait 30-40 minutes with no response. They steal our money enough to where they can pay for more phones and more people answering them. It’s ridiculous how long people have to wait to speak to them. These idiots are horrible.
If i could give negative stars i would by far the worst electric company. Ive experienced nothing but problems (double charging me) and will not work with me in anyway to correct .
They continuously fail to send bills and then give disconnect notices every month. I have tried paper and paperless billing to no avail. Get it together, TEP.
Relocating to Tucson and I was thrilled that an actual human answered right away! This did not happen with setting up other utilities. Thanks to Nicholas who was very helpful!
Why Dont You Build Cogeneration Facilities/Uncle Sam Does Not Want Your Outages – Go Wireless – Go Cogenerative
Customer service really good lately
This company doesn’t care at all about the people they provide power to. They claimed my gate was locked and couldn’t turn the power on (the gate was not locked). I called to have them come back but they refused to send anyone until Monday, so I will be without electricity and heat for three nights. Horrible.
Nineteen years of service with these crooks, and now they want a $400 deposit. Because I missed a payment for the first time. So they overcharge for service, and all the “because we can fees”, They make things as difficult for the customer as they possibly can. DEREGULATION cannot come soon enough.
Poor service.
No will physically talk to you.
They offer a customer service number, call that and no help in physically being able to talk to anyone.
A complete rip-off and scam. Always trying to double-bill not to mention the wildly variable and high prices. Zero service.
Accepted my stolen credit card a nd allowed the charge to go thru….i do not live in Arizona, have never lived in Arizona and yet here I am supposedly paying someone’s electric bill…thanks tuscon electric for going thru such protective …
I am never really home ac is always at 75 and my bill is more then $300 ! This is ridiculous people in my apartment complex are paying that for a townhome !
Outges have been rare for me, and they have allowed me an extension a couple of times when I have been short. That said, the reason I was short had much to do with rates that don’t seem consistent with other costs of living in this area. …
TEP is focused on providing the most safe and reliable service they can, given the limitations and regulations they have to meet (but get no funding from the government to do so) and the complexity of the task at hand. …
I am very disappointing by TEP’s recent attack on people who want to have solar. TEP is trying to create laws so that solar installations by homeowners will not be financially economical. We live in Arizona, one of the most sunniest states …
They were able to respond to and turn on the power, as quickly as possible, during this heat wave. I appreciate the crew that made this happen. 113 degrees outside, 8 months pregnant….not so much fun. Thank you.
whats funny about these negative comments is that they wouldn’t even be able to post them with out using TEPs services, TEP is doing great, I there are places on this world that dont have this luxury to complain about power company when …
Absolutely disgusting company full of scumbags. How can you work for such a rip off company day in and day out unless your a lowlife? Company is absolutely the worst to deal with. Can’t believe they are able to do so.
Really poor electric company, compared to any other ive dealt with and I’ve dealt with many. Very disappointing! And I’ve dealt with many! They turned down a chance i be the city known to be the solar kings. First to bring solar to az and the sunny states and make BIG bucks to tucson. Of course the city had a finger in that
TEP is a staple in Tucson. It is not often that a utility produces more power than required by the population. TEP is aware of the importance of diverse leadership. I have noticed low star reviews. The people making the negative statements …
So to begin with this company is a monopoly there’s no other electric company to go with they have the worst customer service ever they never seem to be able to help and they will shut you off in a heart beat even if you have kids with …
Worse customer service! These people do not care about you trying to connect your service when it’s 100 and over outside been waiting over a week and they still keep making up excuses as to why the won’t connect
Beware of scammers pretending to be TEP and threatening to disconnect accounts if payment isnt made. I contacted TEP directly and they verified my account was up to date.
I myself never have had a good time dealing with tep. Bit its not technically a monopoloy cause we are the reason its here. Let me educate so we can trounce this little fishie, to start invest some time in what is called Deregulation. Its a …
Talked with a rep named Denise. They were very kind and patient in assisting me with starting my service and answering questions for me. Thank you Denise!
I just want to say that TEP’s telephone customer service and female Chinese customer service have a very bad attitude and no professional training. Super bad reviews，A staff member who has never been so rude in this language can only say that she was used by TEP customer service without education, which is really bad work👎👎👎👎👎👎👎👎👎👎👎👎👎 …
Great electric utility. Low rates and highly reliable. Their customer service reps are very friendly and responsive. Much better than anywhere else we’ve lived.
Power fluctuation and then failure a few months ago in the Houghton and Broadway area resulted in burning out the electronic control board on our $3000 Range and the compressor on our sideXside garage fridge valued at $700.00. Called TEP …
I want to compliment TEP for their local rep Alex Barraza-Valdez and the other people who have worked to create power for us at our new construction site in Eastern Tucson. All the people we have come in contact with at TEP have been a pleasure to work with! Arq Barry Shapiro
They have the worst customer service. An apartment that uses barley any power had a monthly bill of over 200!?! They are terrible.
Hmmm. Let’s see why would I give TEP a 1 star. Charging me twice for my $360 bill would be a pretty good reason, because a college student is definitely gonna have enough to cover a double charge like that. Thanks TEP my checking account …
1.6 Revenue. & they can’t afford more representatives
TEP prevents customers from using solar power by charging additional fees to people in tucson who want to use our 340 days of sun a year to power their homes with solar panels. They also charge a monthly tax to ALL customers to “make up for …
I don’t understand why people who work for these companies are so rude. I talked with two representatives that just made a situation regarding an account so much more stressful. I don’t appreciate being treated like a problem when all I was looking for was clarification.
Paul – reconnected service for me tonight. What a pleasant guy, going above and beyond… in the rain, to get me reconnected at 8pm. If there were more like him, these reviews would be higher! 5 stars for Paul!!
Tom
I think 1 star is too good for this company. When I came home, I found out they turned off power to my house. When I called them they said oops… we will turn it back on tomorrow.
Worst customer service ever. The fact that we are all forced to go through one company is rediculess. They take way to long to process a payment then they take the money out of the account send out a notice the everything was paid only for …
Only waited 12min to get through to a rep (not wonderful but MUCH better than getting through to the water company). Rep was friendly, professional, helpful, and efficient with the time while not making me feel rushed. Private sector does it better.
Worst Customer Service!!! They don’t deserve one star! Like really! Everytime I call.. it’s like they want to argue instead of help.. …
They always work with me. They’ve even reconnected me after I made part payment. Then they set me up in payment plans. And it helps. Gracias
7 guys with 2 managers or whatever showed up to cut a small branch from a tree then dropped a wire and left it in the yard and left didn’t even put the wire back up it they were here for 5 hours and were just looking around my back yard and …
They disconnected my services so we called and paid for it to be turned on the same day. They came and left a note that it was on but it wasn’t. Now they say it can’t be turned on until the next day and my kids have to suffer in over 110 heat n my 2 yr old grandaughter
After Tucson Water CS disappointed me immensely, it was an absolute pleasure to speak with “Veronica” who took the time to listen to my situation, then proceed! She was helpful, professional, engaging and understanding! Great job TEP on CS …
If I could give half a star I would. Tucson Electric Power is a joke. When I was contacted by Trish, and then later transferred to Alex, they both spoke to me so unprofessionally, Alex was asking me leading questions which I thought for a …
They have screwed me over more than once. $337 for a family of 4 that is very careful about usage. I thought monopolies were illegal. Why isn’t there a competing electric company?
I swear all i need was my account number an they have me waiting for over an hour like this is ridiculous , how many employees do y’all have on the phones , this is why they should have a chat section to be able to have more time for phones calls
I just moved to Tucson. Set up ELECTRIC for 5 days. Then we had issues in our unit so we transferred units. I called Tucson electric and they said we would have to pay a $26 transfer fee. I told them I thought this was very unfair! With no other competitor to switch providers. Nothing I can do about it.
TEP is by far the worst utility company Ive been forced to do business with!! Power was turned off prematurely right at move in of new residence..waited 30 mins twice to speak to a representative, was told power would get turned on today and I come home to no power (No suprise)..they told me there was a mix up in the paperwork
I’m sure everyone has a horrible experience with tep just like I have (several), but the truth is, this company is a monopoly, and monopolies are illegal. You have no other company you can turn too if you hate the way tep operates and …
Terrible customer service. My usage amount has been 2 to 3 times the amount used the year before and they claim it can’t be a problem with the meter. I must be using that much more. …
TEP claims they have a low income family discount. Being a sole provider for a 4 person family I was very excited that this might be some percentage off my bill to maybe help my family’s budget. When I called I was made a where that $9 …
Your call center employees seem to think requests for information from State of Arizona employees are funny. Very professional, you should train them better.
Their average rating of 1.7 stars on google seems high. Their bills are impossible to read, they nickle and dime you to death, their phone support takes forever and is rarely helpful, their record keeping has been inaccurate in my experience, and just in general they are a pain to work with.
My bill was $98 last January, $318 this January. The bill spikes with no reason, we try to be consistent with our usage. That’s it! We’re going oooooffffff the grid! It would be cheaper to run my water, to power a hydro-electric generator than that!
Terrible company that charges you way to much and has a bounce back fee of $ 20 then makes you go on a cash only service for a year! They don’t help you when you try to call them and they don’t mention important information. .
One of their employees was breaking into my yard and when I told the customer service employee on the phone, they blamed me. Absolute dogshit company. Would be wiped off the face of this earth if they didn’t hold a monopoly on electricity because of their incompetence.
They are a bunch of crooks! They will add people on to your account without notice and charge you thousands of dollars because someone else couldn’t pay the bill. God forbid, I have kids and animals in the home, they will shut off my power …
Tried to call in and pay a bill for a friend in the hospital. They HUNG UP ON ME!. GOOG LUCK DEALING WITH THESE YOYO’s Also, TEP wants to charge me $26 a month to read my own meter, because I do not want the radiation of their so called …
Refusal to reconnect Servise on a Friday after a $600 payment. I have to wait till Monday. So much for those groceries
There is a bug in online pay (e-pay as they call it). My payment didn’t ‘register’ for some reason and they sent me ‘deliquent payment’ emails. I called them and they cleared everything up and acknowledged there is a bug in their e-pay system.
Absolutely awful power company. Had to deal with a weekend of no power because they couldn’t find our new apartment address. No call to say they can’t do it. Just an email when it was already too late to fix it.
I encourage anyone reading these reviews to look up what the charges on their TEP bills mean. You can do this through google or directly through TEP’s website. You’ll be shocked to realize that we pay TEP when we use energy, and we pay them …
Tep is not where they should be for the community. They stand behind denial and raise their hands for raising the rates. I communicate with people on a daily basis and hear abuse on how companies like these abuse the power they have on us …
Their are always outages all over the city, without having to do with weather issues. The is Grid unstable and TEP/UniSource aren’t re-investing on the Grid. …
Hire more people for your telephone line. Ridiculous I am waiting on hold for more than 30 minutes.
The worst company I’ve ever had the displeasure of interacting with. Not only do they have a monopoly on the city of Tucson but they are terrible at taking care of their customers because they know it. This company has done so much to so many its baffling that they are still in business.
Tucson electric power has to do something about their customer service and their response times to power outages; seems to me that they respond at the speed of dead slow or even reverse.
Worst experience out of any company i have ever had to deal with. They don’t deserve a single star. I have had better experiences with Tep and Cox and sw gas and any utility company from every state i lived these guys are really evil.
I had fraud occur twice on my bank account this year and because of that my payments to TEP were returned twice this year and even though I still payed my bill after this happened including the fee they charged, I now can no longer make …
Do I even have to say anything? Last year they charged me my flakey roomates $400 deposit, then a new $400 deposit for myself. Which of course I couldn’t pay so I got neither deposit back. Now this year they charged me $26 dollars to switch the name from my roommates to mine.
Horrible service. My service was turned off because someone else turned service on in there name. They decided that I don’t need to know that I didn’t have service at my house. Instead of calling me and letting me know that service was …
Absolutely the worst customer service. They are miserable, rude and awful to deal with. Management is clearly not involved with screening phone calls and listening to how they talk to customers. They are terrible.
So tired of TEP raising electric rates and making their customers pay for TEP upgrades. They plan on lowering the price they pay SOLAR panel customers so TEP gives less of a credit to solar customers who produce extra energy for TEP who …
If I could give them a negative star, I would. These folks are so bad at their jobs, it’s a borderline comedy. Bills not being sent, threatening disconnection notices every month, billing twice a month, no answering service, etc. I can go …
People need to learn how to approach customer service to get issues resolved, no one’s going to help an adult acting like a child at that point you can live by candle light. I’ve never had an issue with TEP in the past 17 years of service.
TEP is a fine company. I have had service with them for decades under multiple accounts. No major issues other than typical power outages ever few years. I’ve used them for upgraded power at a house once as well and that process went smoothly.
The power goes out frequently. You think theu would know how to prevent this by now. They decided the 66 customers were more important than 256 customers even though both are out of power.
I’ve lived in Tucson for the past 3 years or so, and I’ve yet to have a major problem with TEP at all. The best power company is one you basically never need to deal with (other than paying the bill), and TEP has done a good job of that for …
They make things which should be simple and make them extraordinarily difficult. Customer service reps have no interest in being helpful. All they want is to squeeze as much of your money as possible with unnecessary fees and deposits.
This is the worst company! I called to see why my bill was so high.
The agent told me the reason why I’m being charged 319 dollars is because “”I live in the apartment that have history of high bill!”” So I asked her does …
Never had any issues with this company! They communicate and actually care about their customers. The lineman have gone out of their way to help me when the maintenance ppl at my apt complex failed to do so. 👍 🐦 ( Idk y there’s a low rating😮 probably from ppl who failed to pay a bill?) …
They made modifications to my account without asking me and took my name off the address causing me to be charged 3 ‘service’ fees. Calling them, their automated service is horrible and has no option for speaking to an agent until you are menus deep.
Pay my bill always.great customer service. I understand why my bill is higher in the summer because our air conditioner runs constantly trying to keep my set temp. And others should realize this too.
pay my bills on time, been with TEP for over 5 years, i honestly think they are very expensive, i took nothing but cold showers in this summer, used ceiling fans instead of AC and changed all my bulbs… waiting for a cheaper bill… what …
If i could give this company zero I would. Charging $3,200 deposit and hold on to it for a year. Then not even have a customer service location. Sent them a bond and require more paperwork like they don’t know what a bond is supposed to look like. And they have monopoly on this city.
For the secdond time in a month some TEP guys came out unannounced knocked at my door and immediately walked over to mess with my box. Not even waiting ten secdonds for me to get to the door either time. This time he turned off my power for …
The most insincere level of customer service I’ve ever experienced from a utility company in 40 years of dealing with companies throughout the states of CA, CO, IA and AZ. …
Horrible App tried to make an account to report an electric outage and it keeps saying my information is not on file as I’m looking at my electric bill information in front of me very sketchy as when I call TEP they say 642 as my address and my apartment address is 645!! How is 642 my address?!?! Who’s electric power am I paying?!
They are a good company just have a lot of customers. As for how much they charge. They base the bill from how much electric is used that month just like most other companies? So turn off lights and keep up on the tvs! And you shouldnt have any problems unless you need to update windows or what not. Thanks TEP
If I could give a 0, I would. Emergency contact required – lets be honest, its a “who can we call if you dont pay.” Required to provide email, but cant email account information?! Poor customer service. We use only because there is no other option.
These guys are evil. Truly evil. We live in a two bedroom apartment and ended up with not only an incorrect bill but shut off power. Their response was call someone to help u and good luck. They wouldn’t take under the 900 we owe which is incorrect… I’m just done with them
We’ve had TEP for years. They are by far the most expensive electricity provider that I have come across. I would get a different provider of I could but we all know its a monopoly. Only they can provide me electricity, at the price that …
Tucson Electric Power Company is great. They are comitted to clean energy. We should all be thankful. I’m on budget billing and get a lifeline credit of $15/month. If you even think you may qualify for a low income credit, call them and ask …
I give TEP no stars. They run a monopoly and there for require no need for reasonable customer service. I recently acquired services with them 6 weeks ago, and the ability to speak to a live rep without an account number is ridiculous. …
Wait for hours for a supervisor to call back. The supervisor doesn’t ever call back. This company is horrible. I’m a new customer and haven’t received a bill for months. They’re just waiting for the bill to get so large that I will have trouble paying it. I thought monopolies were illegal. Why aren’t there other options?
All tep cares about is money. Put me on a payment plan without my permission that in no way I can afford monthly without my family going without food so that they can have money or threatening to shut off services for my family knowing that I’m on disability.
A double payment came out of our bank account. Not user error. I am familiar how to make payments online and just how they can be submitted twice on accident. Somehow a payment was made on a day I hadn’t even gone online. Over ten days …
“Legal” Criminals. My meter stopped working for 3 months – they didn’t notify me despit me making paymnent monthly with approx payments. Then they came and replaced the meter. charged me over $700 for their “guesstimate” electricity that …
They charged me three times my regular electric bill and told me it would be 7-10 business days plus shipping time before I got the check back. That was on October 2nd. I called in again last week and was told it was sent out on Monday. …
Absolutely the most incompetent utility I’ve ever had to deal with. They cannot schedule an appointment without an 6-8 hour window! If you have to call, demand a supervisor immediately and when they ignore you repeating you want a …
In addition to charging insane amounts, they often change their policies and charge high service fees for paying. It’s extremely hard to get an actual person on the phone when you call their number. They suddenly changed their payment …
Took double payment from me, refused to refund half of the secp d payment they took without authorization because my next bill would be due in 2 days, as for the rest of the second payment that was supposed to be refunded in 5-10 business …
terrible, how much time I spent to communicate with TEP staff.
Lupe from customer service was AMAZING, knowledgeable and took care of all my concerns!
Paid a bill at a location to avoid an autopay. Paid it too late to avoid the withdraw. Called them and they said they would have it reversed and put back in. Called back a couple days later to get a confirmation since I didn’t get one, …
Absolutely the most frustrating utilities company I have ever had the miss fortune of dealing with. Multiple problems and frustration from starting service to billing. Not to mention customer service representatives with zero empathy or willingness to help you when you call. If only I could give someone else my money
I am under contract to purchase a property in Tucson. This company will not even provide basic information like average bill. They would not let me know if the house and guest house were separately metered. They were rude and could not …
Attempting to get ahold of the right person or get a call back if you’re lucky to reach the appropriate voicemail is like winning the powerball. I dont know how these individuals maintain their jobs but apparently I am in the wrong profession. I would rather drag my balls across 1000 yards of broken glass then deal with TEP.
Expect Extra Incorrect Charges
Summary – Moved out of apartment end of September. Cancelled services end of …
I have been consistently been making payments and all of a sudden I stopped getting bills and only received “late” notices and would pay. …
What a shame there isn’t any other options for power. Horrible service, call centers that won’t even put you on hold. They just tell you to call back later. The quality of service is awful as well. I have lost power 4 times over the last …
I was having issues with online system…. I always pay my bills online for some reason it wasn’t working, I called and spoke to a rep in order to process payment, I was upset because they charged me a fee to pay with a rep! Not only that a …
I am on the budget plan. They update the rate stupidly. What I’ve paid over a period of time wasn’t enough, so they more than doubled the amount I pay even though they know I just replaced my old HVAC system and my bills won’t be as high. …
Consistently disappointing. The last time I called was to address an issue I was having with my online account. I was unable to log on to pay my bill, but when I gave my email address to change my password, the system sent me an email …
Ripp offs ! Tep is the worst electric company in Pima county/Tucson Az! How does the owner of this company sleep at night ! He’s steals the peoples money and his company is a monopoly in Tucson! All the employees there are lame and careless …
Probably the worst company and experiences I’ve ever had to deal with.
I moved out of Tucson in spring of 2013, and disconnected electric service at that time. A week ago, I received notice of a collection on the account. According to TEP, they mailed a final bill statement on Sept 3, 2013 – approximately 6 …
The TEP app is worthless and twice I scheduled payments that never went through. I then had to pay late fees and such as a result. I gave it a go the second month and it happened again. It put my account on a “cash only” hold. I had to …
Moved from an apartment to a house in the beginning of August. Used the TEP website to start service at the new house and and stop service at my apartment. Everything went smooth upfront. …
Some customer service, if you keep your account on “autopay” don’t pay your bill early. Usually I keep all my accounts on autopay but this month I wanted to pay them all early. Well I noticed my bank account is pending a transaction from …
They charged me for power I wasn’t even using, and the rates are outrageous
TEP sent notices regarding accessing my yard to change out their equipment. I called and set up day for them to do this. They never arrived. I called and spoke with Supervisor CARLOS employee #016651 who said he would call me back. He never …
We keep losing power in our neighborhood in Green Valley. This is the second day in a row yesterday for almost 8 hours. Like really!
It’s amazing how companies can act when they pretty much monopolize the market. I’ve had to “pleasure” to deal with TEP for 3 months and since then, they have screwed me out of a double payment, and now are telling me I owe money since my …
TEP is the absolute worst. Yes we were behind on our bill, that’s on us but how can a company turn you away when you are directly talking to someone on the phone trying to pay the bill? Then the “customer service rep” tells us that the …
PREDATORY! Beware of this company.
Just checking in and updating my review…
New Review: …
I no longer trust T.E.P. because T.E.P. only sent a bill to our new address after it was two months past due. I had called on three different occasions, during those two months, asking where the bill was. Apparently when we moved, their …
Online payments not confirmed or completed properly. Long delays for customer service.
After moving out of state shutting off service correctly documented it, and they continued to bill me for 2 months. I have had three separate debt collectors which I have disputed in writing, now they have tanked my credit score. Horrible …
It’s your local utility company… As a solar energy advisor I help customers move to more renewable, cheaper independent power instead of renting electricity from the gird with 0 return. That said, their renewables department has been …
My grandma who is moving from out of state that also has perfect credit tried to put her power on via phone service. The rep asked her who is living with her. Which isn’t anyone’s business. They refused to turn on power due to an old bill …
Making this review since there are so many 1 stars. Do people not realize without this company you would not have electricity at all? And people make mistakes? (I feel like the fact you get electricity at all consistently deserves at least …
Tucson Electric Power came to turn our service off, but when they did they accused my husband of assault, threatened to mace my dog and took out the meter. My husband was on the phone with TEP when the service tech disconnected our office …
Wish I could give a negative number. This company has zero customer service, don’t want to hear facts off the bills they send. Amazing they can send a bill but their systems show different billing amount. How is that? …
Website helpful during power outage to know what is going on.
The worst company/service I ever had the misfortune of dealing with.
I’ve never had an issue with TEP, my electric bills are fair for how much AC I use during summer and they’ve always gotten back to me quickly when I need support. I can’t recall a single power outage in the last 3 years I’ve been in Tucson. …
They charged me for a bill I paid two weeks ago. I called them and they are just so sorry but cannot stop the payment. And they put a charge on top of it all. So paid my bill twice and paid a fine to. If people would know how much of a …
We pay extra with them every month and carry a credit them of several hundred dollars just in case of emergency. After reviewing our bills over the last year we have found that our credits are disappearing. We can’t get a person to …
They have a monopoly on Southern Arizona yet I have more blips (brief power interruptions) than a 3rd world country. If Tucson was smart they would build their own power infrastructure and end the monopoly.
As I write this my electric power has been out almost 14 hours along with five other homes around mine.
All of us have called TEP and left messages to no avail. No one at TEP …
Maybe I just spoke with customer service on their good days, but I’ve always had pleasant, professional, and helpful folks. As far as power outages go, TEP gets the power on more quickly than other parts of the country I’ve lived in. I’ve …
I unfortunately have no choice but to use this service for power. I have lived in my ONE BEDROOM apartment for the last three years. My bill is far from ever being consistent. I tried budget billing only to find it is just as inconsistent. …
This company is the worst. They withdraw your accounts even if you pay early so they double bill you thanks to the wonderful auto bill system they have and you have to fight with them to get your money back. Dont worry they will not pay …
Just called to set up new service as I am moving to Tucson from Dallas. The customer service representative did not pay any attention to what I was saying. Nor could she provide any information regarding the different rate plans. I hope service with this company runs better than the initial impression I received from this woman…
I’d give them 0 stars if I could. There’s outages every few days that take hours to resolve!! Horrible customer service that tries to show you how much they don’t know or care about their jobs. And this scam they call service it doesn’t seem to exist. Gathering legal documentation so that we can sue.
They posted a $1097 bill from six years prior to my account with no warning that wasn’t mine because I did not live in Tucson at the time, so it was obviously fraudulent. Although it was reported and disputed but didn’t have any luck …
I’ve had electric power in San Diego and I thought they were a little pricey. Nothing compared to TUCSON POWER. Tucson electric charges you for every little thing they possible can, including a first time deposit of a lovely $100 bucks, …
Man do I have a deep appreciation for Tucson Electric Power!
Our power was taken out with the big storm last night around 7:30 pm. At 1:30 am …
My bill is current, still, I received a call from TEP that my electric would be shut down in 1 hour. REALLY??????? Customer for 16 years at my business and they THREATEN me . I’m filing a complaint with the Arizona corp. commission. …
I needed to cancel my service for my deployment. They picked up almost immediately after calling and they were very efficient in scheduling my cancellation. Very polite and very quick.
TEP does not care about you. God forbid they work weekends during a global pandemic. Power just went out yesterday and I was told since there are so many disconnections I may have to wait until next week to reconnect service. They will …
If it were possible they would get a 0stars ! They have NO concern for my family what so ever . I have been contacting their emergency number for more then 3 days to do an emergency power kill and still they say someone will come out and do …
the worst place i have ever dealt with!! canceled my bill months ago with them and they still try to charge us bills every month after we moved and have canceled it do not work with them
TEP is a monopoly. They hamper solar. WTF. Great power provider otherwise.
The woman who was kind to try to help me out tried to connect me to a different area but hook me up with a robot I can understand if you’re going to put me on hold but don’t say you’re going to switch me to a different department and then have me talk to a robot
TEP has the most undependable service I have experienced in my more than 50 years of being a customer of multiple power providers. My power has gone off at least a dozen times each year. Add that to high rates and poor customer service.
If I could give less than a negative zero I would! The lovely jose who claims to be a supervisor is the most disrespectful and rude supervisor I’ve ever spoken to. Charged my same bill 3 times then realized I already paid my bill. After …
They do their job. They are positively involved in the community as well. Great work!
What’s not to hate about TEP? It does everything it can to promote unlimited growth in the Tucson area. It gets rubber-stamp approval for its mostly unnecessary requests for rate increases. It pushes Tucson residents around in various …
Said it take 5 days to discontinue service for a place I don’t even live in anymore. I’ll be paying electric for someone else and the customer service has an attitude and doesn’t care about peoples needs especially in today economic climate. They corner the market and don’t care what you think.
We opted to go Solar and TEP has done almost everything they can to build barricades instead of bridges. The worst employee is Blanka Anderson. We were sent a document with a time limit to E-sign by TEP and and it had a block on it. We …
I don’t understand all the negative reviews . I recently moved here, and after 6 weeks had to move apartments. Everyone I spoke with on the phone was kind and professional……..
There should really be a negative star option…. Just because there’s no other choice in this city they literally think they can make it impossible to keep lights on. Bills for small apartment should not be as high as they are. And they will …
Trying to install off grid solar, has spent 6 months approving design plans then failing inspections, tep can’t get act together each redesign takes 3 weeks for powerkill. Rediculous.
If I could give a negative star I would. Their customers service is terrible they talk over you instead of listening . And could care less about trying to understand the problem.Was told their meters don’t give false readings.
There was a power line down in my front yard. I wasn’t to sure if it was a Cox cable/telephone line or electrical line. It had fallen in my property. I called TEP around 6pm on a Wednesday night and I got to a CSR within a minute. (Which …
Their customer service hangs up on you once they are at their final hour of work for the day and you are still on the line. My order never got processed to turn my power back on, when they shut it off by mistake to begin with. This was on a …
Went to pay a bill in person downtown and treated me me like a thief rude. Then they told me this is a federal building ahhh yes TEP thinks so highly of themselves
I’ve never had a problem with TEP, I’ve always paid my bills early, didn’t have a problem with their new sustainability plans, and their presence in the Tucson area. After going solar with Our World Energy a new can of worms opened up. TEP …
This evening several Unisource employees prepared and served a wonderful meal at Cottonwood’s Old Town Mission. Everyone was greeted with a smile. Thank you
I would rate a zero if I could. Horrendous customer service. They know that there are no options to change electric companies so they are able to treat their customers horribly because they aren’t able to go elsewhere
TEP has been great for us. The power is stable off the line and billing fine except for a hiccup that occurred during Covid. They corrected the problem quickly.
Tucson Electric Power is poorly run and has excessive billing and account set up. If you can use only gas do it! Not only did it take 4 phone calls and an hour for me to set up service, but they are charging me an almost $900 security …
aaargh!- wasss up?- 400 dollar a month bills in a pandemic-then they shut your power off even if u can pay in 1 week- evil!
Thank You for your wonderful service! In the middle of last night (12-18-22)
power failed in the area of Cortaro and Silverbell. Your response and restoration of service so quickly is grately appreciated!!! Please share with staff.
I called today to setup new service. CSR..Alicia was extremely professional, knowledgeable and efficient. I was extremely impressed with the speedy friendly service I received today. Give that young lady a promotion!! Good help is hard to find.
I have family that has worked for Tucson gas and electric for so many years. And I have so much respect for a lot of their family ! When it comes to family they suck. …
I would love to compliment your customer service team, in the service area. However, I cannot! I have a called a couple times to speak to someone about my budget Billing. Only one customer representative has been helpful and respectful. The …
The absolute worst customer service I have ever experienced. They told me they located the outage and were working on it with a ETA of 11:40. At noon still no power so I called back. I was told that they hadn’t located the problem and had no ETA. As a paying customer I should be able to get honest and accurate information.
I would give minus 5 stars absolutely the WORST Electric company I have ever dealt with especially customer service agents who answer phones. I want you to know you chose your job and if you don’t like it QUIT and STOP !! taking out your …
If I could make this negative, I would. They pushed me to expose people to covid to make sure I went to pay my account… I was sick as a dog with covid and called for a few days of leeway and all they did was push me to make sure I went to …
For a major company they keep having outages! And the outages last for hours or days at a time. They can’t manage their grid at all. This is unacceptable. One time when the power went out it was over 108 degrees degrees outside. They …