I had a lot of issues during my first visit, they over charge me and they add the wrong billing information and i have to deal months to try to fix it, they never answer the phone in billing, so it is a pain, also i did not like the doctor service.
Twice now I’ve gone in and they have tried to charge me things I’ve paid off already. Then when I set an appointment with their “supervisor” (name is Bel) and changed my billing address, when I went in for the said appointment it was never …
Horrible service. Called on the phone to make and appointment and the receptionist said “we close in 6 minutes. Sorry” and hung up. You’d think they would at least ask you what you need or make an appointment for a different day, but no.
Outstanding family care center ❤. Convenient location with plenty of parking space. Staff are professional, and friendly. The waiting area, and examination rooms are always clean. Provider’s take time to listen, and provide first rate …
Dr Wells and her staff have been great to work with in providing wonderful care to my Mom who is 93yrs of age. As a result we have been able to intervene early when my Mom has medical problems thus avoiding a hospitalization. Dr Wells and …
My family and I have been patients of Dr Wells for 4 years and we have never had a bad experience. Dr Wells and her staff are knowledgeable, professional, compassionate, quick to return calls and takes the time to answer all questions …
My grandmother has been a long time patient here and they are currently changing doctors. My grandma has been taking cholesterol meds for years… we called this morning to get a refill and you would not believe the trash they have working …
Dear Dr. Brenda Wells,
Thank you for your reliable care year after year. The guidance you have given me regarding exercise and nutrition at my annual physicals has proved to keep me …
Dr Wells has always gotten me in quickly and responds quickly to any messages I leave regarding my medications. She is down to earth, always listens without rushing me, and most importantly to me, has a sense of humor! I am lucky because it has not always been easy to find a reliable doctor that I actually am not put off by. Shireen
When I started with Dr. Wells and Tucson Family Care in 2013, I LOVED Dr. Wells and thought she was the most caring Doctor I had ever met. I felt so connected and felt like I finally had found a Doctor who I can go into my senior years …
IM PAST 70 AND HAVE BEEN WITH THIS CLINIC FOR 2 YRS—THE DR HAS FIRED ME AS A PATIENT SAYING I WAS DISRUPTIVE, ARGUMENATIVE ECT ECT—I MADE A COMPLAINT WITH MY MEDI ADVANTAGE PLAN—ABOUT NEVER HAVING PHONE CALLS RETURNED ECT ECT—-I …
My wife and I have both had issues with the office staff here. We have made appointments that were never scheduled, blood work has been ordered wrong, and everyone we have spoken to is very short and rude. The NP we saw last didn’t seem to …
I realy loved this office when I first came in. This year I have had nothing but issues. 1st they miss diagnosed a rash. It ended up taking me 12 weeks to clear it up, no help from them. Next I scheduled my physical, they told me to come in …
Really… Dr. Wells and her staff are absolutely horrible. My mother went in to establish with a primary doctor, she is new to Tucson. When she got to the front desk the lady obviously does not care for her job she was rude and to the …
Front office staff is very unprofessional. I came in to check in for my appointment and the conversations between the young lady and gentleman were eye opening. Bad words included. Also received an attitude from both employees. When I came …
This office is seriously the best. Patient, kind, helpful and always fast. I’d rather pay out of pocket for them than use the crummy doctors my insurance takes any day. Its cheaper to pay out of pocket with them than pay the copay for my insurance, so, money well spent.
I have seen 4 nurse practitioners at this office, not by choice. My first np was good, knowledgeable, caring and listened. She was familiar with my autoimmune disease and I was content with her. Unfortunately, she left the practice without …
Been there 3 times and still dont know why i have the pain that i do. I saw two different providers and neither seemed to care about my health. Also, the communication between the front office and the staff is pretty awful. I asked for an …
Love Dr. Wells. She’s smart, attentive and great about answering questions or giving me handouts on various topics. The office is also great. One of the best things is that they do the blood draw right in the office so you don’t have to go to those labs around town. Looking forward to meeting the new NP!
Poor service. Three different appointments with over a month of wait time in between. Never called back to schedule after leaving 4 messages. I was asked to wait to see my PCP before taking up urgent cares time with something that could be …
My family has been coming to Dr. Wells for almost 11 years and she has been amazing. There has been times that one of us have needed to contact her on her personal time and she has always gone over and beyond to ensure that we are all taken care of. Highly recommend as a true FAMILY physician!
I love this practice. They see my whole family of 5 and are AMAZING. They have worked with me trough hardships with insurance and payments. Get me or my children in same day or next day at the latest. I’ve never spent more then 5min in the …
I’m fine with my Dr. however the staff that checks you in and answers the phone need to learn basic people skills. (Mainly the guy) I have a hard time getting my results back. (especially when he is answering the phone.) if I’m sick I don’t want to wait a full week when they already have the results.
I have been a patient of Dr. Wells for many years now and always receive great care. I am fortunate to have Dr. Wells as my doctor. All the staff are also caring and extremely professional.
I was very impressed with the office , and staff. Office was clean and professional. I am a pt of Dr. Wells, and I have seen the NP and I would go back and see either of them. The front office was very polite, answered all my questions. I was very happy that they were able to get me in on the same day I called.
11:30 appt. I arrived at 11:35. Was put into back waiting room blood pressure taken etc. I said my kids are in the car waiting and still at 12:10 nobody had bothered to see me. I left and stopped at front desk no apology no one even in the waiting room!! Just rude as rude can be !!!
I received a letter saying the doctor Wells will no longer be servicing our family due to our insurance My son who has no insurance has been going to her for self pay . We have been calling to get his medications refilled and nobody from the office has replied to us
Dr. Wells made accommodations to do a consultation on Saturday for me as I discovered a lump and was so scared. She didn’t hesitate and took time out of her weekend to see me. I have peace of mind knowing that I’m under her care.
Bridgette was incredibly disrespectful when it came in an insurance issue. I am the primary member on my insurance, and a dependent’s birthdate was incorrect in their system, and needed to be seen. I had been trying to get the birthday …
This place is still requiring you to wear a mask, I’m extremely, exhausted with this ridiculous ideologically. Mask never worked and never will, if you’re too ignorant to understand that now than you don’t deserve my business. I’ll go …
Very poor communications, both externally and internally. When the pharmacy needs doctor authorization to refill your prescription, this office simply doesn’t respond–whether it’s because they need to see you again or not–they simply …
Incompetence at the highest level! Often I’m skeptical of negative reviews, but in this case they’re sadly accurate; at least for myself and others. I had hoped to find a small local practice to get a little more personal experience than …
I have been a patient here for 2 years and am very happy with the care I have received. Dr. Wells is compassionate and knowledgeable – she is the best primary care doctor I’ve ever seen. The staff is friendly and highly competent – from …
Tucson Family Care has done an outstanding job of being there for their patients during these unsure times and making patients feel heard and address their concerns on Covid related issues. Dr.Wells and her staff are quick to answer …
Please avoid this practice. The dr. And staff set arbitrary limits of 3 or 6 months for medications that do not legally require a shorter script in order to force you to come in much more often and therefore they are making money from all …
We love David- he is great. (Only reason they got any stars, so that should say a lot) What we do not love is their customer service. The “referral specialist” or whatever you call him 1.) Never does his job 2.) Never answers the phone 3.) …
Dr. Wells has been my doctor for over 15 years. Anytime I have had to see her, her and her staff have been above and beyond amazing. Dr. Wells and her staff listen to you and do not make you feel rushed. …
I established care with Dr Vercel once moving to Tucson a year and half ago. While Dr Vercel is good at times I also established care for my son who is diabetic. They will not treat type 1 diabetes even though the medical board says they …
I was in need of a new primary care doctor as my doctor of 20 years recently retired. I was skeptical because of the great rates, but the doctor and the staff were amazing. They were prompt and organized. I was in and out in no time. I am glad I chose to leave my old practice.
I was going to this doctors office for about 2 years, and I kid you not every single time I would call to make a appointment I would have to be seen by a new doctor EVERY SINGLE TIME!!! And the reason would always be “this doctor quit …
I absolutely love Dr.Wells and her staff they are very efficient in getting me my prescription refills to making appointments to explanation of diagnosis, and follow up appointments. Val her husband is a gem he is always very thorough and …
My experience with Tucson Family Care has been excellent. Sara Gordon FNP, was extremely thorough and took her time to assess my condition. I did not have to sit in the waiting room or the examination room for a long time, as is the norm …
I felt as though my first (and last) visit was so strange. The NP whos saw me was SO kind and nice, however I felt as though the office organization was lacking. They did blood work and told me to come back in 3 months for more blood work, …
Sara is awesome! I have never had someone truly listen and be so kind and patient. She offered me genuine advice and made me feel heard. I am so glad to finally have a provider so excellent.
I understand that Dr. Wells’ office has had a string of bad luck with finding reliable FNPs and other support staff recently. I find it wildly inappropriate that the front desk clerk is expected to handle relay of diagnostic …
I had a lot of issues during my first visit, they over charge me and they add the wrong billing information and i have to deal months to try to fix it, they never answer the phone in billing, so it is a pain, also i did not like the doctor service.
Brenda and her staff are top notch
Everyone has always been amazing and so efficient here. Thank you
Terrible experiences. Wouldn’t recommend it to anyone. Wouldn’t give them any stars if that was an option.
Very friendly doctor and staff! Highly recommend! 😊😎😊😎🦅🦅 …
Great Dr, Friendly Staff. Always helpful
Please note that Dr Brenda Wells is not taking new patients at this time. Contrary to what is posted on the United Healthcare website.
Have been waiting 3 months for a record transfer. No one ever returns calls. Terrible experience.
Great family practice medicine
We’ll not go back or recommend this clinic to know one. There not accurate with medical records.
Dr Wells is amazing. I have been going to her for the last 4 years.
Twice now I’ve gone in and they have tried to charge me things I’ve paid off already. Then when I set an appointment with their “supervisor” (name is Bel) and changed my billing address, when I went in for the said appointment it was never …
MOVE TO MEXICO. YOULL HAVE NO PROBLEM GETTING YOUR HP MEDS. OR WHATEVER ELSE YOU NEED.
Worst family practice. Receptionists are so rude and lazy. You have to keep calling them to get your test results when they should be on top of that.
Horrible service. Called on the phone to make and appointment and the receptionist said “we close in 6 minutes. Sorry” and hung up. You’d think they would at least ask you what you need or make an appointment for a different day, but no.
Outstanding family care center ❤. Convenient location with plenty of parking space. Staff are professional, and friendly. The waiting area, and examination rooms are always clean. Provider’s take time to listen, and provide first rate …
Dr Wells and her staff have been great to work with in providing wonderful care to my Mom who is 93yrs of age. As a result we have been able to intervene early when my Mom has medical problems thus avoiding a hospitalization. Dr Wells and …
My family and I have been patients of Dr Wells for 4 years and we have never had a bad experience. Dr Wells and her staff are knowledgeable, professional, compassionate, quick to return calls and takes the time to answer all questions …
My grandmother has been a long time patient here and they are currently changing doctors. My grandma has been taking cholesterol meds for years… we called this morning to get a refill and you would not believe the trash they have working …
Dear Dr. Brenda Wells,
Thank you for your reliable care year after year. The guidance you have given me regarding exercise and nutrition at my annual physicals has proved to keep me …
Dr Wells has always gotten me in quickly and responds quickly to any messages I leave regarding my medications. She is down to earth, always listens without rushing me, and most importantly to me, has a sense of humor! I am lucky because it has not always been easy to find a reliable doctor that I actually am not put off by. Shireen
When I started with Dr. Wells and Tucson Family Care in 2013, I LOVED Dr. Wells and thought she was the most caring Doctor I had ever met. I felt so connected and felt like I finally had found a Doctor who I can go into my senior years …
IM PAST 70 AND HAVE BEEN WITH THIS CLINIC FOR 2 YRS—THE DR HAS FIRED ME AS A PATIENT SAYING I WAS DISRUPTIVE, ARGUMENATIVE ECT ECT—I MADE A COMPLAINT WITH MY MEDI ADVANTAGE PLAN—ABOUT NEVER HAVING PHONE CALLS RETURNED ECT ECT—-I …
My wife and I have both had issues with the office staff here. We have made appointments that were never scheduled, blood work has been ordered wrong, and everyone we have spoken to is very short and rude. The NP we saw last didn’t seem to …
I realy loved this office when I first came in. This year I have had nothing but issues. 1st they miss diagnosed a rash. It ended up taking me 12 weeks to clear it up, no help from them. Next I scheduled my physical, they told me to come in …
Really… Dr. Wells and her staff are absolutely horrible. My mother went in to establish with a primary doctor, she is new to Tucson. When she got to the front desk the lady obviously does not care for her job she was rude and to the …
Front office staff is very unprofessional. I came in to check in for my appointment and the conversations between the young lady and gentleman were eye opening. Bad words included. Also received an attitude from both employees. When I came …
This office is seriously the best. Patient, kind, helpful and always fast. I’d rather pay out of pocket for them than use the crummy doctors my insurance takes any day. Its cheaper to pay out of pocket with them than pay the copay for my insurance, so, money well spent.
I have seen 4 nurse practitioners at this office, not by choice. My first np was good, knowledgeable, caring and listened. She was familiar with my autoimmune disease and I was content with her. Unfortunately, she left the practice without …
Been there 3 times and still dont know why i have the pain that i do. I saw two different providers and neither seemed to care about my health. Also, the communication between the front office and the staff is pretty awful. I asked for an …
Love Dr. Wells. She’s smart, attentive and great about answering questions or giving me handouts on various topics. The office is also great. One of the best things is that they do the blood draw right in the office so you don’t have to go to those labs around town. Looking forward to meeting the new NP!
Poor service. Three different appointments with over a month of wait time in between. Never called back to schedule after leaving 4 messages. I was asked to wait to see my PCP before taking up urgent cares time with something that could be …
The care at this office used to be absolutely wonderful. Ever since the office added more providers, nothing but problems. …
My family has been coming to Dr. Wells for almost 11 years and she has been amazing. There has been times that one of us have needed to contact her on her personal time and she has always gone over and beyond to ensure that we are all taken care of. Highly recommend as a true FAMILY physician!
I love this practice. They see my whole family of 5 and are AMAZING. They have worked with me trough hardships with insurance and payments. Get me or my children in same day or next day at the latest. I’ve never spent more then 5min in the …
I’m fine with my Dr. however the staff that checks you in and answers the phone need to learn basic people skills. (Mainly the guy) I have a hard time getting my results back. (especially when he is answering the phone.) if I’m sick I don’t want to wait a full week when they already have the results.
I have been a patient of Dr. Wells for many years now and always receive great care. I am fortunate to have Dr. Wells as my doctor. All the staff are also caring and extremely professional.
I was very impressed with the office , and staff. Office was clean and professional. I am a pt of Dr. Wells, and I have seen the NP and I would go back and see either of them. The front office was very polite, answered all my questions. I was very happy that they were able to get me in on the same day I called.
11:30 appt. I arrived at 11:35. Was put into back waiting room blood pressure taken etc. I said my kids are in the car waiting and still at 12:10 nobody had bothered to see me. I left and stopped at front desk no apology no one even in the waiting room!! Just rude as rude can be !!!
I received a letter saying the doctor Wells will no longer be servicing our family due to our insurance My son who has no insurance has been going to her for self pay . We have been calling to get his medications refilled and nobody from the office has replied to us
Dr. Wells made accommodations to do a consultation on Saturday for me as I discovered a lump and was so scared. She didn’t hesitate and took time out of her weekend to see me. I have peace of mind knowing that I’m under her care.
Bridgette was incredibly disrespectful when it came in an insurance issue. I am the primary member on my insurance, and a dependent’s birthdate was incorrect in their system, and needed to be seen. I had been trying to get the birthday …
This place is still requiring you to wear a mask, I’m extremely, exhausted with this ridiculous ideologically. Mask never worked and never will, if you’re too ignorant to understand that now than you don’t deserve my business. I’ll go …
Very poor communications, both externally and internally. When the pharmacy needs doctor authorization to refill your prescription, this office simply doesn’t respond–whether it’s because they need to see you again or not–they simply …
Incompetence at the highest level! Often I’m skeptical of negative reviews, but in this case they’re sadly accurate; at least for myself and others. I had hoped to find a small local practice to get a little more personal experience than …
I have been a patient here for 2 years and am very happy with the care I have received. Dr. Wells is compassionate and knowledgeable – she is the best primary care doctor I’ve ever seen. The staff is friendly and highly competent – from …
Tucson Family Care has done an outstanding job of being there for their patients during these unsure times and making patients feel heard and address their concerns on Covid related issues. Dr.Wells and her staff are quick to answer …
Please avoid this practice. The dr. And staff set arbitrary limits of 3 or 6 months for medications that do not legally require a shorter script in order to force you to come in much more often and therefore they are making money from all …
We love David- he is great. (Only reason they got any stars, so that should say a lot) What we do not love is their customer service. The “referral specialist” or whatever you call him 1.) Never does his job 2.) Never answers the phone 3.) …
Dr. Wells has been my doctor for over 15 years. Anytime I have had to see her, her and her staff have been above and beyond amazing. Dr. Wells and her staff listen to you and do not make you feel rushed. …
I established care with Dr Vercel once moving to Tucson a year and half ago. While Dr Vercel is good at times I also established care for my son who is diabetic. They will not treat type 1 diabetes even though the medical board says they …
Dr. wells is always on time. Never felt rushed during her appointment. she is very thorough and compassionate. I will highly recommend her.
I was in need of a new primary care doctor as my doctor of 20 years recently retired. I was skeptical because of the great rates, but the doctor and the staff were amazing. They were prompt and organized. I was in and out in no time. I am glad I chose to leave my old practice.
I was going to this doctors office for about 2 years, and I kid you not every single time I would call to make a appointment I would have to be seen by a new doctor EVERY SINGLE TIME!!! And the reason would always be “this doctor quit …
I absolutely love Dr.Wells and her staff they are very efficient in getting me my prescription refills to making appointments to explanation of diagnosis, and follow up appointments. Val her husband is a gem he is always very thorough and …
My experience with Tucson Family Care has been excellent. Sara Gordon FNP, was extremely thorough and took her time to assess my condition. I did not have to sit in the waiting room or the examination room for a long time, as is the norm …
I felt as though my first (and last) visit was so strange. The NP whos saw me was SO kind and nice, however I felt as though the office organization was lacking. They did blood work and told me to come back in 3 months for more blood work, …
Sara is awesome! I have never had someone truly listen and be so kind and patient. She offered me genuine advice and made me feel heard. I am so glad to finally have a provider so excellent.
I understand that Dr. Wells’ office has had a string of bad luck with finding reliable FNPs and other support staff recently. I find it wildly inappropriate that the front desk clerk is expected to handle relay of diagnostic …