Highly disorganized and lacks up to date technology available from other banks / credit unions. When I needed to reset the password on my account, their password reset function didn’t work and I needed to wait on the phone for 30 minutes …
This credit Union has zero compassion for any of their members. My mother and my brother passed away last year.
I brought in a check from my mother’s trust to be deposited in my account, the …
I have been banking at TOPCU for about 9 yrs. The tellers are always aware of my banking habits. They consistently let me know when 2.00 bills are available. Even when ot is isn’t holiday time. I may not be a millionaire but they treat me like one.
Whatever you do, DO NOT USE TUCSON OLD PUEBLO. What a terrible credit union. Terrible customer service. No one answers the phone and when you finally get someone they never follow through. I have tried 9 times to get the savings account …
I had a few issues on my account and when I came in to the lobby Robert Green handled my account politely and professionally with the best customer service. A huge thank you to Robert! …
AVOID THIS CREDIT UNION at all costs. We, most unfortunately, did business with a Tucson business that partnered with Tucson Old Pueblo Credit Union. …
Do not bank with this credit union. This location is understaffed and employees are overwhelmed. Their is no benefits banking with TOPCU. They only have two locations in Tucson and customer service is not priority. I don’t expect much from …
Absolutely terrible customer service there’s nothing good I could say about them even leaving one star is more than what they deserve I have spoken with Angelica I have spoken with Ricky I am a disabled veteran with a terminal diagnosis …
I WILL NEVER BANK THERE AGAIN!! Make sure you watch them count out your $$ before you leave. I left this credit union because they stole money from me. When I reported it to the management they were rude claiming it wasn’t their employee. …
As much as I would LOVE to keep Tucsons best kept secret all to my self, that would be doing injustice for these wonderful employees. Ken and Jamie both went above and beyond with helping secure and finalize our loan. I could not have asked …
I’ve been a loyal TOPCU member for 15+ years. They have always treated me like a valued member by offering genuine customer service— that is, treating me like an actual human being— unlike the big corporate banks that truly do not care …
I can’t say enough GREAT things about this bank. The employees are soooo friendly and I always leave in high spirits. They have always provided over the top customer service and will ALWAY’S go above and beyond for their customers. Thank you TOPCU for making me feel like family.
Eunice was so friendly and helpful. She made my transaction easy and offered additional help when she saw my need. I wish everything was that pain free!
I always receive such great, friendly service at TOPCU. My husband and I have been members for 51 years and we have been so happy there. It reminds us of a small town bank where everyone knows you and gives you personal service. Today I …
Good solar programs but upon opening up a new account, not a credit card, they decided to go ahead and run my credit without my consent as I am buying a house. Less than ideal
My wife and I had our approved loan rejected…. apparently due to not submitting enough docs but we did. And now that rates are higher, they closed our loan application and will have to pay more if we reapply. Additionally, Maraiah and …
I would have given them a no stars but did not have that option. I would not open an account or get a loan with this credit union. I’m stuck with a 20 Thousand dollar loan because the bank did not do any checks and balances with Tucson …
I had an issue with my solar loan. Despite my best efforts to ensure the application would go smoothly, the staff (Crystal Stark, and her supervisor/manager) did not provide me with accurate information on what’s still missing on the …
The worst customer service!!! I’ve had a savings account here for years and ran into a crisis that pushed me to refinance my auto loan. The loan officer, Vanessa, ignored pretty much every phone call and ignored every request to speak about …
Highly disorganized and lacks up to date technology available from other banks / credit unions. When I needed to reset the password on my account, their password reset function didn’t work and I needed to wait on the phone for 30 minutes …
This credit Union has zero compassion for any of their members. My mother and my brother passed away last year.
I brought in a check from my mother’s trust to be deposited in my account, the …
I have been banking at TOPCU for about 9 yrs. The tellers are always aware of my banking habits. They consistently let me know when 2.00 bills are available. Even when ot is isn’t holiday time. I may not be a millionaire but they treat me like one.
Whatever you do, DO NOT USE TUCSON OLD PUEBLO. What a terrible credit union. Terrible customer service. No one answers the phone and when you finally get someone they never follow through. I have tried 9 times to get the savings account …
I had a few issues on my account and when I came in to the lobby Robert Green handled my account politely and professionally with the best customer service. A huge thank you to Robert! …
AVOID THIS CREDIT UNION at all costs. We, most unfortunately, did business with a Tucson business that partnered with Tucson Old Pueblo Credit Union. …
Do not bank with this credit union. This location is understaffed and employees are overwhelmed. Their is no benefits banking with TOPCU. They only have two locations in Tucson and customer service is not priority. I don’t expect much from …
Absolutely terrible customer service there’s nothing good I could say about them even leaving one star is more than what they deserve I have spoken with Angelica I have spoken with Ricky I am a disabled veteran with a terminal diagnosis …
I have been a member of Tucson Old Pueblo Bank for 15 years. The staff there are always friendly and helpful.
I WILL NEVER BANK THERE AGAIN!! Make sure you watch them count out your $$ before you leave. I left this credit union because they stole money from me. When I reported it to the management they were rude claiming it wasn’t their employee. …
As much as I would LOVE to keep Tucsons best kept secret all to my self, that would be doing injustice for these wonderful employees. Ken and Jamie both went above and beyond with helping secure and finalize our loan. I could not have asked …
I’ve been a loyal TOPCU member for 15+ years. They have always treated me like a valued member by offering genuine customer service— that is, treating me like an actual human being— unlike the big corporate banks that truly do not care …
I can’t say enough GREAT things about this bank. The employees are soooo friendly and I always leave in high spirits. They have always provided over the top customer service and will ALWAY’S go above and beyond for their customers. Thank you TOPCU for making me feel like family.
Eunice was so friendly and helpful. She made my transaction easy and offered additional help when she saw my need. I wish everything was that pain free!
I always receive such great, friendly service at TOPCU. My husband and I have been members for 51 years and we have been so happy there. It reminds us of a small town bank where everyone knows you and gives you personal service. Today I …
Good solar programs but upon opening up a new account, not a credit card, they decided to go ahead and run my credit without my consent as I am buying a house. Less than ideal
My wife and I had our approved loan rejected…. apparently due to not submitting enough docs but we did. And now that rates are higher, they closed our loan application and will have to pay more if we reapply. Additionally, Maraiah and …
I would have given them a no stars but did not have that option. I would not open an account or get a loan with this credit union. I’m stuck with a 20 Thousand dollar loan because the bank did not do any checks and balances with Tucson …
I had an issue with my solar loan. Despite my best efforts to ensure the application would go smoothly, the staff (Crystal Stark, and her supervisor/manager) did not provide me with accurate information on what’s still missing on the …
The worst customer service!!! I’ve had a savings account here for years and ran into a crisis that pushed me to refinance my auto loan. The loan officer, Vanessa, ignored pretty much every phone call and ignored every request to speak about …