Tullahoma Utilities Authority provides custom plans for water, electricity, internet, phone, and TV. See more
Read More| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
901 S Jackson St, Tullahoma, TN 37388
Fast services
Attentive staff
Monopoly
Ok
Utility cooperatives rock.
Could lower the prices
Very rude people!!!
Awesome hometown utility.
Friendly fast service
Best service and people!
Highway robbery each month.
Terrible customer service.
Great internet services
Some of the ladies kinda act a little stuck up.
Customer service was great
Imteratciom was great. Good for community
Really nice people in customer service
They go above and beyond when you have a problem
Loving the birds that are there and the ladies are sweet
Good. Servce. They. Are
Some of the friendliest people you will ever meet
Ridiculous deposits.
Will not help anyway when bill is due will come out and cut you off with out even telling y
Great customer service as well as products available to the public.
They are slow and one time I didn’t have exact change on Bill so they couldn’t give me change
Customer service is lacking very rude will not help with service issues
The internet service is top notch! Their billing practices are horrible.
I’ve never had any issues, always friendly and helpful.
No one answers the phone and it takes days to call back. I called while I was walking in once. No one was on the phone or with customers and they didn’t touch the phone 🙂
Shut off electric with 1 year old in house. When paycheck came in the very next day to pay it.
Power went out but they fixed it really fast
Customer services is great, but I seen a lady short some change on her bill, and they cut her off…NOT COOL
Robbing people blind! 500 deposit and a percentage fee to use a debit or credit card! INSANE!! It’s 2018, update your info!!!!
Crazy people want to charge me double the deposit because 12 years ago I had a $55 balance I was unaware of because my husband was stationed in New Mexico serving our country.
How many hoops can you jump through for theses guys? Just move from Manchester where there is no problem with them taking your money for utilities.
The staff is always friendly. They have a variety of different ways to pay your bill for your convenience!
These are the worst people in the world…. I don’t know how a entire company could be so heartless and have absolutely no compassion…. but if you are in the Tullahoma area, they control lights, water, cable, phone & internet….
Out of state for 3 days working paid bill before i left, came home and had no power. Someone is getting a complaint filed. Not cool at all
Why is there a service fee if you only want one service? It’s like they punish you for not using more than one. Price menu for the cheapest internet says 40 if it is bundled with another service but 50 if it is not. Why?
TUB has poor accounting and maintenance which causes hardships on their citizens. They routinely overbill and overcharge for services rendered and paid previously wuthout proper accounting. Their needs to be alternatives and them put out of business.
Like all electric companies they bleed Americans dry with high bills and making their own rules so they can charge you more on the hours they want. Then there’s the deposits up to five hundred dollars!!
The fiber optic division at TUA is second to none. The cutting edge technology, coupled with the amazing staff, provides the Tullahoma area with far superior services than most other cities. Never hesitate to reach out to their support team. Extremely helpful and kind. You’ll be glad you chose lighttube.
I am absolutely disgusted with their customer service. They do not care about their customers. They don’t call you back when you leave a message and they treat you like dirt. I wish someone else would open so this wouldn’t be the only …
Highway robbery. Two day shutoff notice and a $40 connect fee? That’s half the bill. And of course they have a monopoly so you really have no choice but to go through them.
They are not very friendly and they are in my opinion extortionist with how they run their business. People need utilities and sometimes things happen that you can’t foresee and they aren’t willing to work with you at all on anything. I’m …
I called this morning to shut my lighttube on. I think I spoke to Jennifer? I was a little frazzled while speaking. She was VERY patient with me and solved my problem. It really meant a lot and reminded me to be more patient myself. Thank you for being a loving human Jennifer.
This place is the worst, after going in to make a payment staff told me one amount went to get help with the first payment and came back only to be told a different amount really, Wow the staff has no clue as to what they are doing. Now as a result i’m getting punished by having my water cut off cause of there mistake.
This is the worst place to do buniess. Only about 3 channels work on my cable and am trying to watch cartoons and its been out since 7 pm last night, i got a show i got to watch later and do a report on for college and i don’t know if i am …
Of all the utility companies I’ve dealt with in my life these people are by far the best and easiest to work with. They actually act like they care about their customers. They provide water, sewer, electric, phone, and internet service. If …
Recently moved here from Arkansas. The folks that helped get me set up for utilities and internet were awesome. They answered all my questions and took my payments with no hassle. The technician that showed up to install my internet was great too.
Customer service reps are rude. They never answer the phone they make you leave a voicemail and call you at 10 no s till close. And they treat you like a criminal if your late or have a high bill and need more time to pay. They are a …
Never been late so I’m not sure about their shut off policy. Had ele/water for 3 years. Internet for 1 year. Great service. Don’t pay with card. They make you pay credit card fees. Petty.
First, I got a bill in the mail for my electric. I paid online and got conversation that it was paid. I come home with my kids a few days later to my power cut off. I called after hours to find out what was going on and they told me it was …
In 2018 I should be able to pay my bill directly on your site without a fee.
Edit: It’s now 2019, still can’t pay online without a fee. …
First off, the deposits are OUTRAGEOUS! Not to mention, they refuse to use your deposit money towards your bill. What are you using nearly $600 of my money for if its not to cover my bill when i need it to!?? They informed me that i can …
Always get my bills VERY late or don’t get them at all sometimes (i’ve been double charged once also) then receive notices that they were liable to cut off my utilities 5 days after they issued the notice and 5 days past the due date that i …
What in the world. 2019 and this company makes it’s ridiculous to take your money. Overcharging you fees to make monthly payments for 6 months before you have to go into their office in person and verify you give them the correct routing …
I got a notice saying they cutting off my electricity. My bill was paid, I pay it on time every month. Went in and they tried to claim they didn’t get it in time from the bank. Now they are charging me late fees. …
They cut off my water. I was using AUTO PAY with a credit card that is paid on the due date. They said my payments were late. I ended up paying $104 after it was all said & done. It was PAID, CUT OFF, then BACK ON all on the same day!!! I …
The worst place to deal with ever. They have incompetent people who don’t have a clue what they are doing. It’s awful service, but what is the alternative? There isn’t one. What a shame!
Just started with lite tube so not long enough to give a 5 star. All has been great so far and not paying a huge bill is wonderful. Thank you so much from this senior citizen.
Light tube is straight trash. I can’t record any live TV events. Customers service has no answers. Sound doesn’t match the video a lot of times. Just all around bad product.
They over charge for simple service if you can go with some other service do it !!! They purposely don’t answer the phone just to call people back personally witnessed this while setting up service. While in office one lady had told …