Increased my bill by 25% with my knowledge. Was told they bought the company and went by the rates in the system. LIAR!!!!!! Would not refund the over charges. Cancelled service!!!!!
The driver that does the Luther’s Forest (malta) garbage removal drives way too fast. There is no way they would be able to stop in time if a person or pet were in the road.
Couldn’t ask for a better company Always on time Forgot to put garbage out one day they came up to the garage brought it out for me.Went above and beyond Thank You,Twin Bridges
Highly recommend – reliable and nice to find the receptacles set upright at the curb, not tipped over in our driveway or out in the middle of the road.
This company always picks up early ,always comes on the day theyre supposed to, and the recycleables are picked up seperately, unlike the other company we used to use who mixed them together and showed up days late half the time.
Absolutely the best waste removal company in the capital district always pick up on time extremely reasonable rates and when you call you get the absolute best service the nicest people
Great company and service trash cans are always put back we’re they were front office is professional and understanding.Anyone who reads this if you are not a customer they you should be and they are affordable.
So glad we switched from County Waste to Twin Bridges. Our garbage is always picked up right on time now and they never leave a mess or our pails askew on the ground.
Excellent service and customer service since I chose twin bridges to be my garbage and recycling company! I would and have recommended them to everyone I know !
We are very happy with this waste removal service.Twin Bridges has been very dependable and always informs us if a change in date is necessary due to weather conditions. .
Great service at a great price. Customer service is easy to deal with and they are really good at communicating any changes in the schedule like on holiday weeks.
Gave us a ridiculous offer for free garbage pick up for a YEAR, then contracted us cutting our bill in half from what County Waste was charging us! Highly
Recommended!!!
Your service has been everything I could have expected. So pleased we selected you for out carting needs. I hope as you grow ,you stay as capable as you are now!
Good company but the guy who comes and picks up our trash on Monday is always in a bad mood like he hates his job or something..just wish they were more caring for the customer
I am extremely happy with these guys. I watched them pick up my cans and the smallest piece of trash fell out onto my the driveway while they were dumping. I figured they would just drive on. NOPE! The driver got out of the truck to pick of the stray piece of trash. These guys go above and beyond!
I am extremely pleased with Twin Bridges. I think you’re always a little nervous when switching services like this but it was super easy and my service has been outstanding!
While I’ve only been a customer of Twin Bridges for 4 weeks I’ve been impressed with their punctuality and timeliness. No surprise of full trash/recycling bins when I go to bring them in!
Great company. When I moved, I offered to pay for extra bins. They said, “Don’t worry, just leave the extra stuff by the bins and we will catch you up.”
Never a problem with TB Waste. First to implement the lower prices=got my business. The other companies that offered lower prices only because your competitor did=you lose my business.
This company has been very professional, courteous, friendly, and more. They have gone above and beyond many times for my family and I. I refer everyone to them and will continue to do so.
These guys are great. Offered the best rate to give them a try and the service is perfect. Customer service is great also. Tough to find well run businesses like these guys today. Thanks!!
Superior customer service, if you miss your pick-up and call they will come back, my other company wouldn’t do that. Excellent value compared to other waste and recycling companies.
23 newton ave. Saratoga Springs, NY 12866 So Far The Beagle Family is really happy with the service that you are giving us. Really happy when you call and tell us that your not going to make it because of a Holiday or the weather. THANK YOU Diane Beagle
So happy there is an alternative around the Capital District… these guys have been so helpful since my move from NC and have worked with me recycling lots of bulk cardboard. Love how quick they respond and know their customers
Switched over from County waste and I couldn’t be happier with my decision. Always right on schedule, no worries about holidays. Definitely will be a long term customer!
The reigning heavyweight, County Waste, versus the newcomer, Twin Bridges — and Twin Bridges has come out swinging – offering three free months and rates nearly half that of the competition. …
Always very professional, other company would sometimes spill trash out of barrels and charged a small fortune. We were very happy with our decision to switch to twin bridges!
Shout out to Twin Bridges Waste and Recycling! Not only do they have a 1 year free promotion but when I put my bins out too late and missed our first pick up THEY SENT A TRUCK OVER TO COME GET IT! Now that’s customer service thank you
They come early and efficiently on time every week…County waste has been relentless in trying to get me back offering me very reasonable rates but too little too late twin bridges has Been much more reliable
that they take the time to let you know when there is a delay, and if something falls out they stop and pick it up. ps the other day when we had all the winds, I saw your cans and everything was good. But saw cans from the other trash …
Customer service is wonderful. They answer almost immediately to online requests and can always be reached by phone. Garbages are neatly placed back after pick up. Very friendly and professional, not to mention the free months of service for signing up. Much better than Casella!
I have taken my own trash to the transfer station for 25 years. I decided to give Twin a shot. The prices are great, the service is outstanding, and the customer service is awesome.
When a piece of trash didnt make it in the truck, the driver got out, picked it up, threw it in, and repositioned the can do it wasnt in the road. Our previous company was NOTORIOUS for doing the opposite (left the cans sideways/knocked …
Service is above and beyond. I called one Saturday morning after a pick up and said there was still recyclables in my bin, I swear a truck was at my hose within a few hours of me calling . Thank you again for the great service . Jeff Zelka Jennas forest development
It was a pleasure to talk about how Twin Bridges could help me save some money for trash and recycling. WOW!! Wayne was a wealth of information. For over 10 years I have been overpaying on this service. I’ll admit I’m late to the party. …
Things started out great, then they changed my pick up day from tuesday to we’d without notification and when I called to see why my trah wasnt picked up they stated they switched days and i was sent a notice in the mail which i never …
Love twin bridges. We used to have county waste and after years of getting screwed over signed up with county waste for almost half the cost. For me, the straw that broke the camels back was county waste raising their transfer dump station …
Living in the Albany area for over 40 years, this company is by far the best in the business… based on previous experience – they have far exceeded my expectations! Fast, efficient and very consistent. Hassle free. Thank you.
These guys are great. Bigger trash and recycle bins and much better prices than their competitors. The other companies around Guilderland area are a big rip off. Hope twin bridges stays always like this.
Come for regular waste and recycle removal at the same time every week (7:10 AM). Special removal a little while after that when I’ve called for those pick ups. Very good and professional service.
This locally owned sanitation service is a much better deal than County Waste, which is owned by big a national company. They never miss a pick up, never make a mess and charge significantly less money for a much better service.
Garbage and recycle pickup have been consistent and timely. I can’t ask for more than that. Twin Bridges service has been notably better than the the company that I previously used.
I feel obliged to write and praise Twin Bridges. When the truck operator picked up the trash and recycle bin, he will swing it twice to dump and close the lid. The other day it was really windy and the recycle bin fell over and the …
Change your service to twin bridges! I missed the garbage truck by half an hour and called to see if they can come back and pick it up. Lady told me they would after she called the driver. That’s what you call excellent customer service! No other company is hospitable like that. Switch your service to TWIN BRIDGES!
I left for work and the truck was on our street going house to house. The driver hopped out of the truck and started to pick up the trash on the street. At one house the contained had tipped over and he made sure everything was cleaned on the street before he left. That is great service.
These guys are great! They show up every week at the same time like clockwork and take my trash. Prices are reasonable and competitive and service is great. I highly recommend them!
It was a very windy day and I want to compliment the Twin Bridges guy who collected a bunch of flying debris from our yard that apparently blew out of the neighbor’s recycling bin and he took the time out and disposed of it for us. I think …
Twin Bridges provides reliable trash and recycling pick up. They are sure to notify you if there is a change in the pick up schedule. We are very satisfied with their service.
Well, so far I’m not the most impressed. My first scheduled pick up is for this coming Friday. Still don’t have my trash cans yet. Called customer service and was on hold for over 20 minutes. I had half of my grocery shopping done before someone finally picked up. No different than county wastes customer service.
We are very happy with your service so far. We were customers of County Waste for 11 years and we look forward to many years of continued good service with Twin Bridges. …
They are the best garbage service i ever had. I highly recommend them. Just amazing. So glad i went with them. They are still very good but now in catskill another company is doing it. I dont see anywhere to give them a review and they have no website. I am happy with them.
We ordered a dumpster through them to clean out my mom’s house and they worked with us to get it done. We appreciate the help we received from their company and their sister company, Jim’s Roll off service.
We have had service from Twin Bridges for about 6 months now, and so far we are very pleased. Seems like it was a good decision to switch from our old waste disposal company. More services for less money.
I especially like the excellent early morning service. I also appreciate the considerate heads up emails, texts and facebook posts about delays or rescheduled days due to bad weather or holidays. Makes it easy to plan accordingly. Thank you.
Best customer service! Was out of town and forgot to put my garbage out and the TB driver was kind enough to run down my driveway and roll the containers out to the curb and make sure it was taken care of for me. Above and beyond the call for sure. Great job Twin Bridges!!
Great company, that gave us a great price and service. They pick up on schedule and will do both trash and recyclables every week. Money I’m saving is well worth it…
My wife and I switched to Twin Bridges from County Waste a few months ago. We are so glad we did! Twin Bridges is fantastic. They pick up our garbage early every trash day and never miss us like County Waste used to do. They also gave us a year free for switching! Thank you!
I am so happy there’s finally an alternative to county waste. Twin bridges prices are significantly lower, less than half of what I was paying. Service is perfect! And they communicate well with storms and holidays. Couldn’t have made a better choice!
Very nice people to give your garbage to. Always nice on the phone, cheaper, and don’t make you feel like your an eight year old when you forget to bring your garbage out the night before. Thanks
My names Justin, I’ve been a customer for about a year & a half, last Monday Twin Bridges was training a garbage man & he happened to catch my basketball hoop lifting the garbage up, which broke the framing on the back of the hoop. I called …
Finally a trash company that cares about customers. It’s nice to see a locally owned company back in the arena. Those big corporations are getting out of hand and Twin Bridges is a breath of fresh air. While nothing is perfect in this …
Weekly pick up is always on time, every Monday.
The pick up is a little later than the competitor making it convenient if you have to put your bin out as you leave home in the morning instead of the night before.
Their customer service the two times I called, first to sign up and the second time to switch my payment method, they were so nice and responsive. I have never had to call about garbage and recycling not being picked up!
They are early and prompt. My cans are not left all day out on the street waiting. In fact, they are very prompt and I forgot to put the cans out the night before and I missed them. I called to see if they came already (at 6:40) and they …
They were helpful in setting up service over a year ago and have met our expectations every week since. When we had overflowing waste, we called and they did an extra pick-up that day. LOVE them!
Great company, great service, calling them is easy unlike County Waste. Much lower prices too! Very good at communicating delays in pickup! Would highly recommend switching over if you have not done so already!
We switched to twin Bridges a few months ago and absolutely love them when I called to sign up with them customer service was polite and informative they answered right away I used to sit on hold for 30 to 45 minutes with my old company …
We are new homeowners in East Greenbush and use Twin Bridges as our household trash and recycling service. They are very reliable and do a great job. I would definitely recommend them.
I have very little to say, which is probably the best possible review I could leave a garbage service. I put my trash & recycling out, they pick it up and take it away. Never had any issues. …
Reasonable rates. No problem with missed pickups…
Only one small item… we were told when we signed up that
the pickup would be early morning which is what we wanted… …
We have had a smooth transition to our new service. So far, they are true to their word about picking up on schedule and notifying us about schedule changes. The rolling recycling bin is a plus, too.
Update: Had to cancel and go back to CW – missed pickup 2 weeks in a row and said the driver noted the cans weren’t out when the came by but that is BS since we had then out the night before. Customer service rep was ok on the phone but …
I never wanted twin bridges but i ended up with them because advantage sold our route. Advantage and county waste picked up our yard waste in ballston lake where I live, and when i brought my branches out they always picked them up. Twin …
We have our waste management services with them and they are always on time, thorough and reasonably priced. When I call for other types of service, I get a person not one automated system after another. My questions answered and my …
Twin Bridges has been great to us! Last week we forgot to put our carts out. When I called an explained to them, they sent out a truck to pick it up! Highly recommend this company.
no matter who i have come in contact with, everyone has been incredibly pleasant. when i signed up, the phone operator was very nice. i was late putting my trash out this morning, and noticed my recycling wasn’t emptied. ironically enough, …
After having County Waste for years it is such a delight dealing with Twin Bridges. I forgot to put my cans out the night before and I made a call at 9AM and the customer service rep was polite and friendly and the truck was here within the hour to pick up my garbage and recycling. I will stay with Twin Bridges forever!
We just switched to Twin Bridges and I was amazed in their 1st pickup. The driver was picking up recycling and when the bucket dumped into the truck a few pieces of paper fell to the ground. The driver then got out and picked up a few …
Twin Bridges goes the extra mile to make you happy! Please put those cans out on Tuesday night because before 7am on Wednesday they will be picked up! Comparing prices with other companies is apples to oranges with TB!! Plus they have specials for new customers. Keep up the good work guys! …
Recently started receiving service from Twin Bridges. They give a few months free, their monthly rate is lower than the competition, & the customer service has been great! For the first time in my life, a trash company actually gave us new …
Excellent customer service, fair prices, and good trucks.
A giant step up from CW on all fronts; glad we made the switch. A+++ customer service from Shelly and the others I have spoken with there….very accommodating and friendly.
Switched from County Waste to Twin Bridges because it was roughly half the cost. Was paying almost $50 a month.
County Waste compacted the trash by my side lawn. I went to see what was all …
They have always been on time and the cans are put nicely back. Customer service is fantastic as well. We missed our pickup today, but called in and they are working with us to get it picked up. Easy and hassle-free. It’s appreciated!
I have been using Twin Bridges since they started service on my street. Jumped on a promotion and have used them ever since. A great company and always so pleasant, the few times I’ve had to call.
Having lived in the Clifton Park area for 19 years we know when we see good service, Twin Bridges delivers!! Brittany in the office is professional and always quick to answer, no waiting on line!! The service is great as evidenced by the growing customers in our neighborhood!! Keep up the great service!!
Completely reliable and reasonably priced. I also use their commercial services at work and there is rarely an issue. When an issue does arise, they communicate well with the client. Refreshing in this impersonal corporate business world.
Best Garbage service around, I forgot to put out my garbage and realized it as the Truck was driving by. I ran out and put the garbage can out because I know they come back down my road. The driver turned around and came back to pick up my trash ! I Really appreciate a company that has some compassion for forgetfulness. Thanks again !
Twin Bridges has been great ! From friendly staff that answer the phone to fast delivery of bringing the cans. As well as texts when pickups will be delayed by a day due to weather! I definitely recommend this company for anyone looking for service!
Amazing company. Beat county waste prices by a long shot and the driver who picks up my bins always waves and is very friendly. Highly recommend making the switch to this company.
On occasion. I have a little extra, they pick up. If I need a big pick up. Their ALWAYS priced fair. Customer service is always top notch. Honestly a great and well ran company and prices are fair. I support them. Im just a home owner with my opinion.
We just switched and already the service is so amazing. We called yesterday, they were very pleasant on the phone and quick to answer (our previous provider took about 1/2hr on average). They gave us a few months free upon signup and we received our cans this morning! My only regret is that we didn’t switch sooner.
Twin Bridges is always quick to respond via email and phone (you talk to a person not a machine) when I’ve called with questions regarding yard waste, or electronics etc. Whoever started the myth in Wilton that they won’t collect yard waste …
SO far so good, the company called a left me a voicemail when my scheduled pickup date was changed which was great and their prices are better than other Big name companies around. My cans are left standing up once they have been emptied …
Changed to Twin Bridges after 20 years with previous company. Always on time, no debris left on side of road after pickup. Better value.
Have not called and spoken to office staff yet, though. Expectation is that the experience will be as good.
I am so pleased with my decision to drop County Waste and go with Twin Bridges. I was tired of my garbage pickups being missed with County Waste while paying 40% more per month. …
We have been extremely happy with their service. They leave a message on our answering machine if there is a difference in their garbage removal due to bad weather or holiday pick up. They charge nearly half as much as our previous garbage removal service, which is helpful now that we are retired and on a limited income.
Switched to them almost a year ago. So much better than other local choices of CW and WM, better maintained equipment (other company’s trucks broke-down at my house and some have woken me up at 4am because they are loud) and better …
No communication what so ever. Never was called, supposedly I live to far out. I did have 1st Advantage then merged with this dog an pony show of a garbage svc. Never called to let me to let me know I live to far out for garage svc. Just took my cans without notice.
Twin Bridges bought my local trash company out. Last week they picked up my former providers cans and replaced them with their own. This week they picked their cans up and drove away. I called the company and asked what was going on. …
I’m very happy that I switched to Twin Bridges in December. The deals that they offer can’t be beat, and the consistent service and promptness are very much appreciated. My previous carrier only took recycling every other week. Twin Bridges picks up waste removal and recycling each week. Thank you for your great service!
Very satisfied with this business. It’s locally owned and operated. The customer service reps are very pleasant and efficient. We recently moved to Clifton Park and they made the trash removal process very simple and cheap. We even received a few months of free service for joining. I certainly recommend everyone choosing this company!!
Haven’t had our first pick up yet because we just switched on Thursday but the services has been fantastic. Richard who in the route manager came by just to ask if we would like information about the company and if we were interested in …
Yesterday morning while running my kids out to the bus I noticed that our garbage man (I was told his name is Chris when my husband called yesterday) was outside of the truck which is unusual. I realized he was picking up my garbage that …
Exceptional customer service. Our recycling was missed on a Friday. Called Monday and they sent a truck first thing Tuesday morning. Not only did the truck pick up the recycling, the driver got out and wheeled our can up to our garage door!
I tried giving them money and paying a past due bill they said call back closer to bulk pick up date. Blah. Sorry, I don’t have time to be calling a trash company multiple times. Guy was completely unorganized on the phone seemed as if he …
I have been using Twin Bridges since December and very happy with their service. They even make a good effort to drop the garbage and recycle bins in the same spot, not in the middle of my driveway. So far so good and the price is affordable. Keep up the good work
We recently shot a feature film in the Saratoga County area and we hired Twin Bridges to assist us with garbage removal. Despite us being in a different area and needing pickups at a different time every single day, Twin Bridges was always …
This outfit is the absolute best, prompt, responsive to all your needs. My guy jumped out of the truck to pick up a paper mask the feel out of my container due to the wind, I’ve never seen anyone do that before. Try them you won’t be sorry. They are the best. Thanks folks!
Ken Wilson
Very happy with Twin Bridges after switching from area competitor. We are still on our “one free year” and have not received any charges whatsoever. TB is consistently on time, efficient, and reliable. Our bins are placed back carefully – no issues whatsoever – highly recommend!
From $24/month to $60/month to roll my disabled parents’ small amount of garbage 25′ to the road. Inflexible and unkind. Literally 30 seconds of garbage rolling. I’m in the wrong business. AND called several times in order for them to …
Best service of any. Hands down. Ordered a new container Monday. It was there early Tuesday before trash pickup. Delivery driver even took one of he garbage bags out of overfull small container and moved it to new one. Highly recommend them
We switched to Twin Bridges a little over a year ago and could not be happier with the service they provide. Today, one of our neighbors is having their driveway repaved so there is a lot of heavy equipment on our little dead end …
We use this company for our weekly household trash and recycling pickup. The only thing that I am disappointed about since switching to them is that they moved our pickup day from Tuesday to Friday. It is much more convenient for us to have …
I have been very happy with Twin Bridges so far! I’m a stickler about recycling and they send a separate truck to pick it up as opposed to our previous trash removal company that was just throwing it in with our trash. They are very reliable and come at the same time every week! You also can’t beat the price!
I cleaned up my yard this weekend. The driver picked up my plastic posts for free and take them off my hand. Twin Bridges definitely go above and beyond to look after their customers. I would highly recommend Twin Bridges to all my friends.
I love having Twin Bridges as my waste disposal company. They are extremely reliable and send texts letting you know that they will still be picking up at the normal time even through inclement weather. I love that they do not come at 6 …
We are really happy that that we switched over to Twin Bridges to be our Waste Management and Recycler. We appreciate their responsiveness, cleanliness, care, and attention to detail. We’ve witnessed their crew multiple times pick up trash …
We are relatively new customers and are very happy to be doing business with Twin Bridges. They really do treat people great and seem truly happy to have you as a customer, new or existing. Most of the homes in our area are using them as …
Twin Bridges is a wonderful company to work with. Anytime I’ve called them I’ve spoken with friendly and helpful customer service reps, and their service has always been reliable. I would highly recommend them to everyone!
Several neighbors signed limited time contracts with twin. These trucks speed through our neighborhood recklessly and are very rude when approached. Customer Service does not seem to care and the “manager” has not replied to my messages …
What friendly customer service. We recently made the switch from a competitor. After much back and forth on price, our decision to change was made easy by Angela and her taking the time to tell us about your company. The positive …
I didn’t realize how bad I had it until I switched to Twin Bridges. Their service is the absolute best ! My previous company, and you all know who that was, would skip a couple of houses on my street on a regular basis. I have been with …
This establishment’s slogan is ” Service.. Not excuses.”
This week I did not get my trash cans out in time for the normal pick up…TOTALLY MY FAULT..!! …
I cannot tell you how happy I am with the service! Years ago we used county waste and they were amazing. Then all the sudden the service started to decline, especially if you needed to call and get in touch with someone. I had come to find …
I was with another company for 18 years. They were reliable, but expensive and blamed the bi-yearly raise in charges on incorrect reasons(research). Twin Bridges is a great value and has been excellent throughout the time we’ve been with …
We’ve been with Twin Bridges for over 3 years and still very happy with their service. There has been 2 times where we forgot to take out our garbage by pick up time and they came the same day to pick it up instead of making us wait a whole …
Very professional and courteous from the drivers to the office staff. I have referred them to several people who also love the service they get. I used to use a small family run business until they closed and that’s when I went to Twin …
Wonderful customer service. Glad I left county waste. Plus my garage cans are not left in the ditch instead of my driveway you guys are the best. And a big thanks to Mike, so nice on the phone …
There has been a lot of questions about Twin Bridges and if they’re for real, worth switching, etc. Twin Bridges is the best choice I’ve made in years.
Their customer service is amazing (compared to rude and unresponsive with my …
I switched to Twin Bridges this past spring after a competing company failed to pick up my yard bags for 6 weeks straight. After switching to Twin Bridges, the bags were gone in a matter of days. Since then, they’ve been consistent with …
Twin bridges has to update their commercials…Friday was our pickup day. There was a snow storm and they said that they would pick up trash Saturday. Well it’s Sunday night and our garbage still sits there. Everything’s plowed. I’m glad it’s not the middle of summer. It would smell nice..
The best! You won’t find a better waste & recycling company! I’ve had several and nobody even comes close to the level of customer service, communications and pricing.
We were having a rare issue with yard waste pickup.The staff responded quickly to our problem and the waste was picked up as promised. Very professional and excellent customer service. Thank you.
Excellent service. They have been picking up our garbage and recyclables for several years. They are always very helpful whenever I have called them. Their cost is very inexpensive. I recommend them to my family, friends and clients.
My family used to use Ace Waste and eventually tried switching to Casella Waste. BOTH companies were HORRIBLE. My mom eventually called twin bridges and convinced them to expand to our road (they didn’t have a route here yet, only downtown …
Our family has just moved to the area and we could not be more satisfied with the customer service we received. We are small family with a baby on the way in just two weeks. The last thing I wanted to have to do was take a bunch of time …
My wife and I use Twin Bridges for general waste and recycle pickup. They have proven very reliable and in a year and a half I have had no issues with their service. Office personnel are always helpful whenever I call with questions.
Came to remove a dumpster next door and ran over my landscaping blocks and left a hole in my driveway. Never said anything or fixed the damage, just left. I contacted customer service and they told me that they would get back to me and …
My monthly trash pickup rate was recently raised by a considerable amount. The service has been very good so no complaints there at all. But for people who are struggling with paying their bills especially this time of year (winter months) a considerable increase in monthly service is tough.
Twin Bridges is ruining the quality of life in our small town. We have municipal trash collection, but some people choose to pay for a private collector. So be it. But Twin Bridges has their trucks (multiple trucks on any given day) going …
Shout out to these guys on the truck!!! Since I retired I sort of lose track of days sometimes lol. Totally forgot to put out trash again today, actually can was back in my lawn and they took the time to go get it!!!! Other companies I have had in past would have kept on driving! So grateful!!! Thank you!!!
We have been with Twin Bridges for a couple of years now and I am very glad we switched. Their pricing is the best as well as their service. The guys are punctual every week picking up our garbage and very good about taking overflow around …
Twin Bridges is my waste removal of choice. They respond immediately to inquires. I think their online recycling information is helpful and accessible. I learned a lot from checking it out. They are on-time and consistent. Cost is appropriate. Overall, I am very pleased with their service. Thank you.
As a very satisfied customer for several months I was having trouble signing up for auto pay on their website so I emailed them with my problem and asked for an email reply. Their response was quick and my difficulty was solved. Their website is very user friendly too. A great business all around
Horrible service missed a bunch of times don’t call back when they said they would and don’t pick up trash they spilled, raise charges with no notice, I would advise to stay away from them at all cost
I just switched over to Twin Bridges and I’m highly impressed with the level of customer service. Such a night and day difference compared to the company I was previously using!
We’re a new customer of Twin Bridges, and so far everything has been really great! The office staff is very helpful and the prices are reasonable. We’re very happy with their service.
Very poorly done regarding their substantial price increase, WITHOUT NOTICE. They claim they made calls but I did not receive one nor a voice message. This is second price increase in the last couple years.
Everything was as thy agreed, within the first year my monthly payment went from $93 to $130 for the same service when I questioned it I was told it was the rise in fuel prices now knowing where thy dump the trash the truck can make it …
Great service and pricing! I was paying twice as much for trash removal before Scott bought and expanded twin bridges. Very happy with pricing and service. Always on time and if there are any issues, they are quick to respond and help!
Outstanding clean and efficient service at a reasonable price much lower than other companies. Establishing trash removal and recycling service was quick and simple. I even got a long free trial period first. The bins look new and are …
Price gouging. Roped us in with a great rate last year, now it’s gone up to almost twice the price, and they aren’t offering a lower price for smaller bins so the only way to address this is to go elsewhere.
One of the owners recruited us at our house and Saud our rates would’ve changed if we left county waste and took them. We’ve already had an increase of $7.00 and now requesting another I crease of another $7.00 . I have referred dozens of …
Company sends a text message 2 days before they intend to raise your trash bill $6 a month. Ohh and they sent the text message on a Saturday, one of the days that they are closed to duck all the customers and hope everyone will just get over it.
From switching trash pick up days to always coming at a different time my respect for this company is completely gone with the price hike making my bill over 40 dollars a month for trash. That’s a crazy price difference from customers still …
Twin Bridges has a very eager door to door sales team, which is great for them. The issue is that when you provide an e-mail address for them to send information about their services, they forge your signature on their contract to sign you …
Very disappointed with Twin Bridges. They just sent a text saying they are raising prices by $7. This is quite a large jump. I understand inflation, but this is just greed. Something reasonable is $2 a month increase, but $7 is them just lining their pockets.
Keep raising rates another $7 a month!!!! Way to take care of your customers!!! Back to County Waste it is, Never should have switched!!!!! So much for the $20 a month for two years that was agreed too
I’ve been using twin Bridges for several years They r prompt and wonderful to deal with an excellent company I can’t say enough good about this company you would be wise to switch if you haven’t already
they used to be good not so much anymore. I called to complain about them not picking up our trash and Mike told me “maybe you should have someone else do your trash removal”. Hmmm I’m thinking yes Mike that’s exactly what I’m going to do. Horrible customer service.
We were going through difficult financial times and I was taking to the secretaries in the company and they told us about a program were it was free services for 6 months if our street was in the area of interested for them. Thank God it was!
If I could give 0 stars I would. Inconsistent driver times. And they will drive right by you while putting cans out. Not sure if the drivers are blind and can’t see the bins or if they just skip people to get done faster. Either way if …
We just signed up and the cans came right away. Both cans are sparkling clean and brand new, we literally watched the gentleman put the wheels on the cans new. All of our neighbors signed up also and their cans are also brand new .We have …
I’m on to Twin Bridges. Had a very persistent man come to my door and try to sway me into leaving County Waste by offering me 3 months free and when I said no, he said 6 months and when I said no, he said 1 year! Yeah ok! I can pick up on …
After the merger with Advantage disposal, we were promised no rate increases. Within 60 days, we got our first increase. Within 6 months, we had another $7 a month increase bringing us to $38. I checked with Galway co-op (which we are …
Absolutely the best, never any problems!!! After reading some of the reviews I had to edit mine. Many of you are nitpicking seriously the costs relative to trash collection disposal are many I think 30 a month for them to come to my house every week and remove my garbage and recycling is extremely inexpensive…….smh
Do not work for this company. They will underpay you. They also don’t practice safe work procedures. Many of occasuons I was told I had to lift with my back or else I’m fired. I was also assaulted many times by the head mechanic. I was …
very happy with this service, however, an annual increase of $107.57 for 2022 i feel is excessive. while i understand prices increase, i think the established customers should have got more of a break. sadly i was warned about this from other customers. i just paid my bill, however, if this happens again next year, i’m done.
Started out good.Even tho they would not pick up can from the ally,made me pull to main st. I have medical issues that make it hard. So if I could not get can out I would not get picked up. You could imagine my surprise when iam up in the …
Any company that can afford to give you 3 free months of service, but won’t stand by their loyal clients, is not worth doing business with. Rates went from $25 to $37 per month in less then a year. These guys are greedy. …
I was offered a free year of service in Delmar as an incentive to use their service. The free year has long passed and we continued with paid service. …
I can honestly say this company needs to get it’s s… together. Driver was rude and pretty much called me a liar.
I had a dumpster delivery today and found when I came in to work the dumpster …
Two rate hikes within a couple months adding $12 to my bill. Problem is I have family members that I recommended to Twin Bridges that still pay $20 a month for the same size cans. Unfair billing, especially to loyal customers. If I’m going …
I paid a year up front to get a discount. After 2 removals, I realized the smallest can would work for me. I called to get credit for downsizing which amounted to 3 more months. Unfortunately, I just got a 6 dollar a month increase in a …
Thought it was a good deal a couple of years ago. I went to this company because my last company kept raising the price. Twin bridges promised my rate wouldn’t go up. Well that wasn’t true. My bill has gone up almost 50 percnt. Why bother having a contract if they don’t stick by it.
Poor Customer Service and Price Hikes. I was told my waste removal would increase $7 a month and then the CS rep talked down on their competitors and my decision to cancel at the end of September. I do not recommend Twin Bridges/Elite Hauling to anyone.
They provide good quality garbage pickup and you can have it picked up weekly/twice a month/ once a month or whatever fits your need and budget. Also if you miss a pickup they are a private family owned company and tend to be rather lenient …
Almost my entire street has changed over and less $$ than the competition. They are a good $$$ value and super nice to deal with. My recycling driver is super nice and helped me a couple of times and introduced himself. Add to it the customer service is friendly and helpful.
When our trash service was bought out by twin bridges, we were okay with it, since they kept the same rate and gave us a recycling can too. They soon upped the price though, and then again. And again. …
Great service. Love the text updates to keep customers informed aa well!
One day we forgot to bring out the trash & recycling until they passed by. Brought them out and called asking if they might be able to swing back around to grab …
Twin Bridges costs less and gave me bigger cans than what I had from my old company. They always come on time and early in the morning. I can pull my cans back before I go to work, instead of letting them sit out all day. Sometimes I left …
Great to support business of the area.
Been great doing business always do an excellent job
Score 1 to 10 . 10 and beyond
Twin Bridges provides excellent service at good value. I highly recommend Twin Bridges for waste removal.
We are very happy with the service that we are receiving from Twin Bridges! The amount we pay is very fair.
They’re great because you can count on them to be there every week.
neat and clean ,, great service
This company was very professional and courteous. Providing me with an outstanding new deal over the competition.
I am totally happy and satisfied with the service provided by Twin Bridges Waste & Recycling.
The only issue I’ve ever had with them was switching the day of service without prior notification but other than that they have done a good job.
Trash pick-up reliable each week. Good service that we have had benefit of for just about a year.
Brittany was fast, courteous, and professional. Thank you!
Like a breath of fresh air. No 35 minute waits to talk with a person. Friendly representatives that patient, knowledgeable, and efficient.
Had some trash/recyling that blew out of can. The driver picked up. He didnt have too. Wasn’t his fault. Nice gesture, missing in this world right now
Unbeatable price with superb service. I appreciate the emails/texts informing me of schedule changes due to holidays.
TB provides very reliable services.
Great customer service. Friendly truck operators – they always wave and beep when my kids watch the trucks in the morning.
Always on time and pick up is same time every week. Office has always provided excellent customer service.
Great customer service, on time and clean. Great at keeping customer updated with holidays or other special events/ occasions!
5 stars!
Very dependable at the right price
I am very pleased with Twin Bridges. I previously too my trash to the transfer station. It is much more convenient.
Nice company, couldn’t believe I actually met a company owner when he was riding one of his nice new trucks on my route picking up trash!
Increased my bill by 25% with my knowledge. Was told they bought the company and went by the rates in the system. LIAR!!!!!! Would not refund the over charges. Cancelled service!!!!!
The driver that does the Luther’s Forest (malta) garbage removal drives way too fast. There is no way they would be able to stop in time if a person or pet were in the road.
We are extremely pleased with TB…..the fact that they take recyclables every week is a huge benefit. They are very reliable….
Couldn’t ask for a better company Always on time Forgot to put garbage out one day they came up to the garage brought it out for me.Went above and beyond Thank You,Twin Bridges
awesome service, no issues,pricing very reasonable
Great service. I recently moved in to this new home, had a lot of garbage and they took it all!!! Saved me so much hassle.
Highly recommend – reliable and nice to find the receptacles set upright at the curb, not tipped over in our driveway or out in the middle of the road.
This company always picks up early ,always comes on the day theyre supposed to, and the recycleables are picked up seperately, unlike the other company we used to use who mixed them together and showed up days late half the time.
They contact me via text to keep me updated. They have a great price and I am glad I have choices for waste removal. I am glad I switched.
The salesmen were very honest and up front I loved working with them and they do an amazing job!
I chose them because of their dependability and price. I’ve never had a problem with them, unlike other companies I have had in the past.
The best garbage guys and the best prices around! Unbeatable. Make the switch from County , you will be so happy you did.
Switching was a great decision! Way better service then CW and less expensive. I defiantly recommend.
Your service has been good and I have no problem with the picking up of the yard waste so far, it’s collected the same day
Best value & efficient service. Suggest “small can plan” if you don’t need biggest can (and maybe make more room in your garage).
Garbage and recycling are always picked up and customer service is always responsive. Very pleasant experience with twin bridges.
Absolutely the best waste removal company in the capital district always pick up on time extremely reasonable rates and when you call you get the absolute best service the nicest people
Great company and service trash cans are always put back we’re they were front office is professional and understanding.Anyone who reads this if you are not a customer they you should be and they are affordable.
So glad we switched from County Waste to Twin Bridges. Our garbage is always picked up right on time now and they never leave a mess or our pails askew on the ground.
Excellent service and customer service since I chose twin bridges to be my garbage and recycling company! I would and have recommended them to everyone I know !
Got a free year of garbage service. Never missed a pick up and never tipped my can’s over like another garbage company I know….
I scheduled a pickup and they sent reminders, arrived when they said they would and charged a reasonable price. Not much more you can ask for!
Love the fact Twin Bridges comes early in the morning so we can get the bins off the street. It adds to the neighborhood. Great job.
It is easy working with them. They are always on time and has a good service. Send them email they back you almost immediately.
Great Customer Service. Thank you!!!!
Their service has been perfect. always spot on with every aspect of their service. Like a breath of fresh air(no pun intended)
We are very happy with this waste removal service.Twin Bridges has been very dependable and always informs us if a change in date is necessary due to weather conditions. .
Great service at a great price. Customer service is easy to deal with and they are really good at communicating any changes in the schedule like on holiday weeks.
Gave us a ridiculous offer for free garbage pick up for a YEAR, then contracted us cutting our bill in half from what County Waste was charging us! Highly
Recommended!!!
Your service has been everything I could have expected. So pleased we selected you for out carting needs. I hope as you grow ,you stay as capable as you are now!
Good company but the guy who comes and picks up our trash on Monday is always in a bad mood like he hates his job or something..just wish they were more caring for the customer
I am extremely happy with these guys. I watched them pick up my cans and the smallest piece of trash fell out onto my the driveway while they were dumping. I figured they would just drive on. NOPE! The driver got out of the truck to pick of the stray piece of trash. These guys go above and beyond!
Twin Bridges does our garbage collection and they are punctual and they send text messages letting us know about holiday pickup.
You service is always reliable.I only would suggest that the trash and recyclable weekly pick-up would be earlier in the day.
I am extremely pleased with Twin Bridges. I think you’re always a little nervous when switching services like this but it was super easy and my service has been outstanding!
The rate went up by 22% this month for no additional service. That,s too much all at once!
While I’ve only been a customer of Twin Bridges for 4 weeks I’ve been impressed with their punctuality and timeliness. No surprise of full trash/recycling bins when I go to bring them in!
Great service! They always show up on time and the customer service reps are very helpful. They send helpful text alerts with any service updates.
Great company. When I moved, I offered to pay for extra bins. They said, “Don’t worry, just leave the extra stuff by the bins and we will catch you up.”
Never a problem with TB Waste. First to implement the lower prices=got my business. The other companies that offered lower prices only because your competitor did=you lose my business.
This company has been very professional, courteous, friendly, and more. They have gone above and beyond many times for my family and I. I refer everyone to them and will continue to do so.
These guys are great. Offered the best rate to give them a try and the service is perfect. Customer service is great also. Tough to find well run businesses like these guys today. Thanks!!
Superior customer service, if you miss your pick-up and call they will come back, my other company wouldn’t do that. Excellent value compared to other waste and recycling companies.
23 newton ave. Saratoga Springs, NY 12866 So Far The Beagle Family is really happy with the service that you are giving us. Really happy when you call and tell us that your not going to make it because of a Holiday or the weather. THANK YOU Diane Beagle
Removal is always on time, when I’ve had to call the office they were responsive and very receptive. I recommend them because they’re a good value.
So happy there is an alternative around the Capital District… these guys have been so helpful since my move from NC and have worked with me recycling lots of bulk cardboard. Love how quick they respond and know their customers
Switched over from County waste and I couldn’t be happier with my decision. Always right on schedule, no worries about holidays. Definitely will be a long term customer!
The reigning heavyweight, County Waste, versus the newcomer, Twin Bridges — and Twin Bridges has come out swinging – offering three free months and rates nearly half that of the competition. …
Always very professional, other company would sometimes spill trash out of barrels and charged a small fortune. We were very happy with our decision to switch to twin bridges!
Shout out to Twin Bridges Waste and Recycling! Not only do they have a 1 year free promotion but when I put my bins out too late and missed our first pick up THEY SENT A TRUCK OVER TO COME GET IT! Now that’s customer service thank you
They come early and efficiently on time every week…County waste has been relentless in trying to get me back offering me very reasonable rates but too little too late twin bridges has Been much more reliable
Twin Bridges is an amazing company. So responsive, professional, and personable. I appreciate their business and recommend them to everyone I know.
Twin Bridges Waste & Recycling is the Best Gosh Darn company on this planet! (or at least upstate New York)
that they take the time to let you know when there is a delay, and if something falls out they stop and pick it up. ps the other day when we had all the winds, I saw your cans and everything was good. But saw cans from the other trash …
They are very quick to respond to inquiries.
Customer service is wonderful. They answer almost immediately to online requests and can always be reached by phone. Garbages are neatly placed back after pick up. Very friendly and professional, not to mention the free months of service for signing up. Much better than Casella!
One year free was an amazing value that I got four of my neighbors signed up. These guys do a great job and are on time every week.
I have taken my own trash to the transfer station for 25 years. I decided to give Twin a shot. The prices are great, the service is outstanding, and the customer service is awesome.
When a piece of trash didnt make it in the truck, the driver got out, picked it up, threw it in, and repositioned the can do it wasnt in the road. Our previous company was NOTORIOUS for doing the opposite (left the cans sideways/knocked …
Service is above and beyond. I called one Saturday morning after a pick up and said there was still recyclables in my bin, I swear a truck was at my hose within a few hours of me calling . Thank you again for the great service . Jeff Zelka Jennas forest development
It was a pleasure to talk about how Twin Bridges could help me save some money for trash and recycling. WOW!! Wayne was a wealth of information. For over 10 years I have been overpaying on this service. I’ll admit I’m late to the party. …
Things started out great, then they changed my pick up day from tuesday to we’d without notification and when I called to see why my trah wasnt picked up they stated they switched days and i was sent a notice in the mail which i never …
Love twin bridges. We used to have county waste and after years of getting screwed over signed up with county waste for almost half the cost. For me, the straw that broke the camels back was county waste raising their transfer dump station …
No issues with them and a cheaper price, they always alert us of schedule changes. We had lots of issues with our previous company.
Not on time for pick up. Would not credit us back.
Living in the Albany area for over 40 years, this company is by far the best in the business… based on previous experience – they have far exceeded my expectations! Fast, efficient and very consistent. Hassle free. Thank you.
Horrible service do yourself a favor call county waste.
These guys are great. Bigger trash and recycle bins and much better prices than their competitors. The other companies around Guilderland area are a big rip off. Hope twin bridges stays always like this.
Come for regular waste and recycle removal at the same time every week (7:10 AM). Special removal a little while after that when I’ve called for those pick ups. Very good and professional service.
This locally owned sanitation service is a much better deal than County Waste, which is owned by big a national company. They never miss a pick up, never make a mess and charge significantly less money for a much better service.
Garbage and recycle pickup have been consistent and timely. I can’t ask for more than that. Twin Bridges service has been notably better than the the company that I previously used.
Very happy with your service!
I feel obliged to write and praise Twin Bridges. When the truck operator picked up the trash and recycle bin, he will swing it twice to dump and close the lid. The other day it was really windy and the recycle bin fell over and the …
Change your service to twin bridges! I missed the garbage truck by half an hour and called to see if they can come back and pick it up. Lady told me they would after she called the driver. That’s what you call excellent customer service! No other company is hospitable like that. Switch your service to TWIN BRIDGES!
I left for work and the truck was on our street going house to house. The driver hopped out of the truck and started to pick up the trash on the street. At one house the contained had tipped over and he made sure everything was cleaned on the street before he left. That is great service.
These guys are great! They show up every week at the same time like clockwork and take my trash. Prices are reasonable and competitive and service is great. I highly recommend them!
It was a very windy day and I want to compliment the Twin Bridges guy who collected a bunch of flying debris from our yard that apparently blew out of the neighbor’s recycling bin and he took the time out and disposed of it for us. I think …
Twin Bridges provides reliable trash and recycling pick up. They are sure to notify you if there is a change in the pick up schedule. We are very satisfied with their service.
No wonder these guys got such a good rating. Day and night difference between this company and the other one (county). Keep it up guys!
Well, so far I’m not the most impressed. My first scheduled pick up is for this coming Friday. Still don’t have my trash cans yet. Called customer service and was on hold for over 20 minutes. I had half of my grocery shopping done before someone finally picked up. No different than county wastes customer service.
We are very happy with your service so far. We were customers of County Waste for 11 years and we look forward to many years of continued good service with Twin Bridges. …
They are the best garbage service i ever had. I highly recommend them. Just amazing. So glad i went with them. They are still very good but now in catskill another company is doing it. I dont see anywhere to give them a review and they have no website. I am happy with them.
We ordered a dumpster through them to clean out my mom’s house and they worked with us to get it done. We appreciate the help we received from their company and their sister company, Jim’s Roll off service.
We have had service from Twin Bridges for about 6 months now, and so far we are very pleased. Seems like it was a good decision to switch from our old waste disposal company. More services for less money.
I especially like the excellent early morning service. I also appreciate the considerate heads up emails, texts and facebook posts about delays or rescheduled days due to bad weather or holidays. Makes it easy to plan accordingly. Thank you.
Best customer service! Was out of town and forgot to put my garbage out and the TB driver was kind enough to run down my driveway and roll the containers out to the curb and make sure it was taken care of for me. Above and beyond the call for sure. Great job Twin Bridges!!
Great company, that gave us a great price and service. They pick up on schedule and will do both trash and recyclables every week. Money I’m saving is well worth it…
My wife and I switched to Twin Bridges from County Waste a few months ago. We are so glad we did! Twin Bridges is fantastic. They pick up our garbage early every trash day and never miss us like County Waste used to do. They also gave us a year free for switching! Thank you!
I am so happy there’s finally an alternative to county waste. Twin bridges prices are significantly lower, less than half of what I was paying. Service is perfect! And they communicate well with storms and holidays. Couldn’t have made a better choice!
So far no better than county waste. Terribly disappointed.
UPDATE: My initial review was one star. It took several weeks to get my cans, …
Very nice people to give your garbage to. Always nice on the phone, cheaper, and don’t make you feel like your an eight year old when you forget to bring your garbage out the night before. Thanks
My names Justin, I’ve been a customer for about a year & a half, last Monday Twin Bridges was training a garbage man & he happened to catch my basketball hoop lifting the garbage up, which broke the framing on the back of the hoop. I called …
Finally a trash company that cares about customers. It’s nice to see a locally owned company back in the arena. Those big corporations are getting out of hand and Twin Bridges is a breath of fresh air. While nothing is perfect in this …
Weekly pick up is always on time, every Monday.
The pick up is a little later than the competitor making it convenient if you have to put your bin out as you leave home in the morning instead of the night before.
Their customer service the two times I called, first to sign up and the second time to switch my payment method, they were so nice and responsive. I have never had to call about garbage and recycling not being picked up!
They are early and prompt. My cans are not left all day out on the street waiting. In fact, they are very prompt and I forgot to put the cans out the night before and I missed them. I called to see if they came already (at 6:40) and they …
They were helpful in setting up service over a year ago and have met our expectations every week since. When we had overflowing waste, we called and they did an extra pick-up that day. LOVE them!
Great company, great service, calling them is easy unlike County Waste. Much lower prices too! Very good at communicating delays in pickup! Would highly recommend switching over if you have not done so already!
We switched to twin Bridges a few months ago and absolutely love them when I called to sign up with them customer service was polite and informative they answered right away I used to sit on hold for 30 to 45 minutes with my old company …
We are new homeowners in East Greenbush and use Twin Bridges as our household trash and recycling service. They are very reliable and do a great job. I would definitely recommend them.
I have very little to say, which is probably the best possible review I could leave a garbage service. I put my trash & recycling out, they pick it up and take it away. Never had any issues. …
Reasonable rates. No problem with missed pickups…
Only one small item… we were told when we signed up that
the pickup would be early morning which is what we wanted… …
We have had a smooth transition to our new service. So far, they are true to their word about picking up on schedule and notifying us about schedule changes. The rolling recycling bin is a plus, too.
Update: Had to cancel and go back to CW – missed pickup 2 weeks in a row and said the driver noted the cans weren’t out when the came by but that is BS since we had then out the night before. Customer service rep was ok on the phone but …
I never wanted twin bridges but i ended up with them because advantage sold our route. Advantage and county waste picked up our yard waste in ballston lake where I live, and when i brought my branches out they always picked them up. Twin …
We have our waste management services with them and they are always on time, thorough and reasonably priced. When I call for other types of service, I get a person not one automated system after another. My questions answered and my …
Twin Bridges has been great to us! Last week we forgot to put our carts out. When I called an explained to them, they sent out a truck to pick it up! Highly recommend this company.
no matter who i have come in contact with, everyone has been incredibly pleasant. when i signed up, the phone operator was very nice. i was late putting my trash out this morning, and noticed my recycling wasn’t emptied. ironically enough, …
After having County Waste for years it is such a delight dealing with Twin Bridges. I forgot to put my cans out the night before and I made a call at 9AM and the customer service rep was polite and friendly and the truck was here within the hour to pick up my garbage and recycling. I will stay with Twin Bridges forever!
We just switched to Twin Bridges and I was amazed in their 1st pickup. The driver was picking up recycling and when the bucket dumped into the truck a few pieces of paper fell to the ground. The driver then got out and picked up a few …
Twin Bridges goes the extra mile to make you happy! Please put those cans out on Tuesday night because before 7am on Wednesday they will be picked up!
Comparing prices with other companies is apples to oranges with TB!! Plus they have specials for new customers. Keep up the good work guys! …
Recently started receiving service from Twin Bridges. They give a few months free, their monthly rate is lower than the competition, & the customer service has been great! For the first time in my life, a trash company actually gave us new …
Excellent customer service, fair prices, and good trucks.
A giant step up from CW on all fronts; glad we made the switch. A+++ customer service from Shelly and the others I have spoken with there….very accommodating and friendly.
Switched from County Waste to Twin Bridges because it was roughly half the cost. Was paying almost $50 a month.
County Waste compacted the trash by my side lawn. I went to see what was all …
They have always been on time and the cans are put nicely back. Customer service is fantastic as well. We missed our pickup today, but called in and they are working with us to get it picked up. Easy and hassle-free. It’s appreciated!
I have been using Twin Bridges since they started service on my street. Jumped on a promotion and have used them ever since. A great company and always so pleasant, the few times I’ve had to call.
Having lived in the Clifton Park area for 19 years we know when we see good service, Twin Bridges delivers!! Brittany in the office is professional and always quick to answer, no waiting on line!! The service is great as evidenced by the growing customers in our neighborhood!! Keep up the great service!!
Completely reliable and reasonably priced. I also use their commercial services at work and there is rarely an issue. When an issue does arise, they communicate well with the client. Refreshing in this impersonal corporate business world.
Best Garbage service around, I forgot to put out my garbage and realized it as the Truck was driving by. I ran out and put the garbage can out because I know they come back down my road. The driver turned around and came back to pick up my trash ! I Really appreciate a company that has some compassion for forgetfulness. Thanks again !
Twin Bridges has been great ! From friendly staff that answer the phone to fast delivery of bringing the cans. As well as texts when pickups will be delayed by a day due to weather! I definitely recommend this company for anyone looking for service!
Amazing company. Beat county waste prices by a long shot and the driver who picks up my bins always waves and is very friendly. Highly recommend making the switch to this company.
On occasion. I have a little extra, they pick up. If I need a big pick up. Their ALWAYS priced fair. Customer service is always top notch. Honestly a great and well ran company and prices are fair. I support them. Im just a home owner with my opinion.
We just switched and already the service is so amazing. We called yesterday, they were very pleasant on the phone and quick to answer (our previous provider took about 1/2hr on average). They gave us a few months free upon signup and we received our cans this morning! My only regret is that we didn’t switch sooner.
Twin Bridges is always quick to respond via email and phone (you talk to a person not a machine) when I’ve called with questions regarding yard waste, or electronics etc. Whoever started the myth in Wilton that they won’t collect yard waste …
SO far so good, the company called a left me a voicemail when my scheduled pickup date was changed which was great and their prices are better than other Big name companies around. My cans are left standing up once they have been emptied …
Changed to Twin Bridges after 20 years with previous company. Always on time, no debris left on side of road after pickup. Better value.
Have not called and spoken to office staff yet, though. Expectation is that the experience will be as good.
I am so pleased with my decision to drop County Waste and go with Twin Bridges. I was tired of my garbage pickups being missed with County Waste while paying 40% more per month. …
We have been extremely happy with their service. They leave a message on our answering machine if there is a difference in their garbage removal due to bad weather or holiday pick up. They charge nearly half as much as our previous garbage removal service, which is helpful now that we are retired and on a limited income.
Switched to them almost a year ago. So much better than other local choices of CW and WM, better maintained equipment (other company’s trucks broke-down at my house and some have woken me up at 4am because they are loud) and better …
No communication what so ever. Never was called, supposedly I live to far out. I did have 1st Advantage then merged with this dog an pony show of a garbage svc. Never called to let me to let me know I live to far out for garage svc. Just took my cans without notice.
Twin Bridges bought my local trash company out. Last week they picked up my former providers cans and replaced them with their own. This week they picked their cans up and drove away. I called the company and asked what was going on. …
I’m very happy that I switched to Twin Bridges in December. The deals that they offer can’t be beat, and the consistent service and promptness are very much appreciated. My previous carrier only took recycling every other week. Twin Bridges picks up waste removal and recycling each week. Thank you for your great service!
Very satisfied with this business. It’s locally owned and operated. The customer service reps are very pleasant and efficient. We recently moved to Clifton Park and they made the trash removal process very simple and cheap. We even received a few months of free service for joining. I certainly recommend everyone choosing this company!!
Haven’t had our first pick up yet because we just switched on Thursday but the services has been fantastic. Richard who in the route manager came by just to ask if we would like information about the company and if we were interested in …
Yesterday morning while running my kids out to the bus I noticed that our garbage man (I was told his name is Chris when my husband called yesterday) was outside of the truck which is unusual. I realized he was picking up my garbage that …
Exceptional customer service. Our recycling was missed on a Friday. Called Monday and they sent a truck first thing Tuesday morning. Not only did the truck pick up the recycling, the driver got out and wheeled our can up to our garage door!
I tried giving them money and paying a past due bill they said call back closer to bulk pick up date. Blah. Sorry, I don’t have time to be calling a trash company multiple times. Guy was completely unorganized on the phone seemed as if he …
I have been using Twin Bridges since December and very happy with their service. They even make a good effort to drop the garbage and recycle bins in the same spot, not in the middle of my driveway. So far so good and the price is affordable. Keep up the good work
We recently shot a feature film in the Saratoga County area and we hired Twin Bridges to assist us with garbage removal. Despite us being in a different area and needing pickups at a different time every single day, Twin Bridges was always …
Great job
. Thanks for your service. …
This outfit is the absolute best, prompt, responsive to all your needs. My guy jumped out of the truck to pick up a paper mask the feel out of my container due to the wind, I’ve never seen anyone do that before. Try them you won’t be sorry. They are the best. Thanks folks!
Ken Wilson
Very happy with Twin Bridges after switching from area competitor. We are still on our “one free year” and have not received any charges whatsoever. TB is consistently on time, efficient, and reliable. Our bins are placed back carefully – no issues whatsoever – highly recommend!
From $24/month to $60/month to roll my disabled parents’ small amount of garbage 25′ to the road. Inflexible and unkind. Literally 30 seconds of garbage rolling. I’m in the wrong business. AND called several times in order for them to …
Best service of any. Hands down. Ordered a new container Monday. It was there early Tuesday before trash pickup. Delivery driver even took one of he garbage bags out of overfull small container and moved it to new one. Highly recommend them
We switched to Twin Bridges a little over a year ago and could not be happier with the service they provide. Today, one of our neighbors is having their driveway repaved so there is a lot of heavy equipment on our little dead end …
We use this company for our weekly household trash and recycling pickup. The only thing that I am disappointed about since switching to them is that they moved our pickup day from Tuesday to Friday. It is much more convenient for us to have …
THE BEST home trash pickup service around. I gladly switched from County Waste 4 years ago due to declining service. …
I have been very happy with Twin Bridges so far! I’m a stickler about recycling and they send a separate truck to pick it up as opposed to our previous trash removal company that was just throwing it in with our trash. They are very reliable and come at the same time every week! You also can’t beat the price!
I cleaned up my yard this weekend. The driver picked up my plastic posts for free and take them off my hand. Twin Bridges definitely go above and beyond to look after their customers. I would highly recommend Twin Bridges to all my friends.
I love having Twin Bridges as my waste disposal company. They are extremely reliable and send texts letting you know that they will still be picking up at the normal time even through inclement weather. I love that they do not come at 6 …
We are really happy that that we switched over to Twin Bridges to be our Waste Management and Recycler. We appreciate their responsiveness, cleanliness, care, and attention to detail. We’ve witnessed their crew multiple times pick up trash …
We are relatively new customers and are very happy to be doing business with Twin Bridges. They really do treat people great and seem truly happy to have you as a customer, new or existing. Most of the homes in our area are using them as …
Twin Bridges is a wonderful company to work with. Anytime I’ve called them I’ve spoken with friendly and helpful customer service reps, and their service has always been reliable. I would highly recommend them to everyone!
Excellent job very respectful of our property..keep up the good work
Several neighbors signed limited time contracts with twin. These trucks speed through our neighborhood recklessly and are very rude when approached. Customer Service does not seem to care and the “manager” has not replied to my messages …
What friendly customer service. We recently made the switch from a competitor. After much back and forth on price, our decision to change was made easy by Angela and her taking the time to tell us about your company. The positive …
I didn’t realize how bad I had it until I switched to Twin Bridges. Their service is the absolute best ! My previous company, and you all know who that was, would skip a couple of houses on my street on a regular basis. I have been with …
This establishment’s slogan is ” Service.. Not excuses.”
This week I did not get my trash cans out in time for the normal pick up…TOTALLY MY FAULT..!! …
I cannot tell you how happy I am with the service! Years ago we used county waste and they were amazing. Then all the sudden the service started to decline, especially if you needed to call and get in touch with someone. I had come to find …
I was with another company for 18 years. They were reliable, but expensive and blamed the bi-yearly raise in charges on incorrect reasons(research). Twin Bridges is a great value and has been excellent throughout the time we’ve been with …
In the neighborhood at 7am consistently every week.
We’ve been with Twin Bridges for over 3 years and still very happy with their service. There has been 2 times where we forgot to take out our garbage by pick up time and they came the same day to pick it up instead of making us wait a whole …
Very professional and courteous from the drivers to the office staff. I have referred them to several people who also love the service they get. I used to use a small family run business until they closed and that’s when I went to Twin …
Wonderful customer service. Glad I left county waste. Plus my garage cans are not left in the ditch instead of my driveway
you guys are the best. And a big thanks to Mike, so nice on the phone
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There has been a lot of questions about Twin Bridges and if they’re for real, worth switching, etc. Twin Bridges is the best choice I’ve made in years.
Their customer service is amazing (compared to rude and unresponsive with my …
I switched to Twin Bridges this past spring after a competing company failed to pick up my yard bags for 6 weeks straight. After switching to Twin Bridges, the bags were gone in a matter of days. Since then, they’ve been consistent with …
Twin bridges has to update their commercials…Friday was our pickup day. There was a snow storm and they said that they would pick up trash Saturday. Well it’s Sunday night and our garbage still sits there. Everything’s plowed. I’m glad it’s not the middle of summer. It would smell nice..
The best! You won’t find a better waste & recycling company! I’ve had several and nobody even comes close to the level of customer service, communications and pricing.
We were having a rare issue with yard waste pickup.The staff responded quickly to our problem and the waste was picked up as promised. Very professional and excellent customer service. Thank you.
Excellent service. They have been picking up our garbage and recyclables for several years. They are always very helpful whenever I have called them. Their cost is very inexpensive. I recommend them to my family, friends and clients.
My family used to use Ace Waste and eventually tried switching to Casella Waste. BOTH companies were HORRIBLE. My mom eventually called twin bridges and convinced them to expand to our road (they didn’t have a route here yet, only downtown …
Our family has just moved to the area and we could not be more satisfied with the customer service we received. We are small family with a baby on the way in just two weeks. The last thing I wanted to have to do was take a bunch of time …
Went beyond to retrieve my bins to empty them. Thanks. Much recommended
My wife and I use Twin Bridges for general waste and recycle pickup. They have proven very reliable and in a year and a half I have had no issues with their service. Office personnel are always helpful whenever I call with questions.
Came to remove a dumpster next door and ran over my landscaping blocks and left a hole in my driveway. Never said anything or fixed the damage, just left. I contacted customer service and they told me that they would get back to me and …
My monthly trash pickup rate was recently raised by a considerable amount. The service has been very good so no complaints there at all. But for people who are struggling with paying their bills especially this time of year (winter months) a considerable increase in monthly service is tough.
Twin Bridges is ruining the quality of life in our small town. We have municipal trash collection, but some people choose to pay for a private collector. So be it. But Twin Bridges has their trucks (multiple trucks on any given day) going …
We forgot to put our bins out and they not only waited for us but Jeremy(?) came out out to help me roll the bins down the driveway.
Shout out to these guys on the truck!!! Since I retired I sort of lose track of days sometimes lol. Totally forgot to put out trash again today, actually can was back in my lawn and they took the time to go get it!!!! Other companies I have had in past would have kept on driving! So grateful!!! Thank you!!!
Fair pricing and very good with communication around holidays and inclement weather.
We have been with Twin Bridges for a couple of years now and I am very glad we switched. Their pricing is the best as well as their service. The guys are punctual every week picking up our garbage and very good about taking overflow around …
Twin Bridges is my waste removal of choice. They respond immediately to inquires. I think their online recycling information is helpful and accessible. I learned a lot from checking it out. They are on-time and consistent. Cost is appropriate. Overall, I am very pleased with their service. Thank you.
As a very satisfied customer for several months I was having trouble signing up for auto pay on their website so I emailed them with my problem and asked for an email reply. Their response was quick and my difficulty was solved. Their website is very user friendly too. A great business all around
We had another service that was missing weeks at a time and we don’t have that with twin bridges.
They have always been on time, always leave our bins in place and have never missed us.
Horrible service missed a bunch of times don’t call back when they said they would and don’t pick up trash they spilled, raise charges with no notice, I would advise to stay away from them at all cost
I just switched over to Twin Bridges and I’m highly impressed with the level of customer service. Such a night and day difference compared to the company I was previously using!
We’re a new customer of Twin Bridges, and so far everything has been really great! The office staff is very helpful and the prices are reasonable. We’re very happy with their service.
Very poorly done regarding their substantial price increase, WITHOUT NOTICE. They claim they made calls but I did not receive one nor a voice message. This is second price increase in the last couple years.
Everything was as thy agreed, within the first year my monthly payment went from $93 to $130 for the same service when I questioned it I was told it was the rise in fuel prices now knowing where thy dump the trash the truck can make it …
Great service and pricing! I was paying twice as much for trash removal before Scott bought and expanded twin bridges. Very happy with pricing and service. Always on time and if there are any issues, they are quick to respond and help!
I am happy with the early morning pick-up and the cans are upright with lids closed when it is raining. Thank you. Keep up the good work.
They have two trucks that come instead of one picking up both recycle and garbage. Always early pick up and the price is good
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I have witnessed the drivers get off the truck, pick up a waste tote that tipped over. They didn’t just drive away.
Outstanding clean and efficient service at a reasonable price much lower than other companies. Establishing trash removal and recycling service was quick and simple. I even got a long free trial period first. The bins look new and are …
Price gouging. Roped us in with a great rate last year, now it’s gone up to almost twice the price, and they aren’t offering a lower price for smaller bins so the only way to address this is to go elsewhere.
One of the owners recruited us at our house and Saud our rates would’ve changed if we left county waste and took them. We’ve already had an increase of $7.00 and now requesting another I crease of another $7.00 . I have referred dozens of …
Their trash pickup service is excellent, but their website can use improvement. They do not list their holiday schedule as other trash companies do.
Company sends a text message 2 days before they intend to raise your trash bill $6 a month. Ohh and they sent the text message on a Saturday, one of the days that they are closed to duck all the customers and hope everyone will just get over it.
HOW DO YOU GET RID OF A CUSTOMER?RAISE THE PRICE! CVS and Walgreens right across the Street from each other. That’s competition. …
From switching trash pick up days to always coming at a different time my respect for this company is completely gone with the price hike making my bill over 40 dollars a month for trash. That’s a crazy price difference from customers still …
Twin Bridges has a very eager door to door sales team, which is great for them. The issue is that when you provide an e-mail address for them to send information about their services, they forge your signature on their contract to sign you …
Very disappointed with Twin Bridges. They just sent a text saying they are raising prices by $7. This is quite a large jump. I understand inflation, but this is just greed. Something reasonable is $2 a month increase, but $7 is them just lining their pockets.
Keep raising rates another $7 a month!!!! Way to take care of your customers!!! Back to County Waste it is, Never should have switched!!!!! So much for the $20 a month for two years that was agreed too
Twin Bridges has given us great service since we switched to them in 2022. The garbage is picked up on the day and hour every since week.
Respond to my information requests quickly and professionally.
Neat and clean pickup.
Always inform me of change in pickup schedules due to holidays.
I am 83 ad have witnessed the deterioration of business to customer contact. Gratefully, you have not fallen prey… your service is exceptional.
I’ve been using twin Bridges for several years They r prompt and wonderful to deal with an excellent company I can’t say enough good about this company you would be wise to switch if you haven’t already
they used to be good not so much anymore. I called to complain about them not picking up our trash and Mike told me “maybe you should have someone else do your trash removal”. Hmmm I’m thinking yes Mike that’s exactly what I’m going to do. Horrible customer service.
We were going through difficult financial times and I was taking to the secretaries in the company and they told us about a program were it was free services for 6 months if our street was in the area of interested for them. Thank God it was!
If I could give 0 stars I would. Inconsistent driver times. And they will drive right by you while putting cans out. Not sure if the drivers are blind and can’t see the bins or if they just skip people to get done faster. Either way if …
We just signed up and the cans came right away. Both cans are sparkling clean and brand new, we literally watched the gentleman put the wheels on the cans new. All of our neighbors signed up also and their cans are also brand new .We have …
I’m on to Twin Bridges. Had a very persistent man come to my door and try to sway me into leaving County Waste by offering me 3 months free and when I said no, he said 6 months and when I said no, he said 1 year! Yeah ok! I can pick up on …
After the merger with Advantage disposal, we were promised no rate increases. Within 60 days, we got our first increase. Within 6 months, we had another $7 a month increase bringing us to $38. I checked with Galway co-op (which we are …
Absolutely the best, never any problems!!! After reading some of the reviews I had to edit mine. Many of you are nitpicking seriously the costs relative to trash collection disposal are many I think 30 a month for them to come to my house every week and remove my garbage and recycling is extremely inexpensive…….smh
Do not work for this company. They will underpay you. They also don’t practice safe work procedures. Many of occasuons I was told I had to lift with my back or else I’m fired. I was also assaulted many times by the head mechanic. I was …
very happy with this service, however, an annual increase of $107.57 for 2022 i feel is excessive. while i understand prices increase, i think the established customers should have got more of a break. sadly i was warned about this from other customers. i just paid my bill, however, if this happens again next year, i’m done.
Started out good.Even tho they would not pick up can from the ally,made me pull to main st. I have medical issues that make it hard. So if I could not get can out I would not get picked up. You could imagine my surprise when iam up in the …
Any company that can afford to give you 3 free months of service, but won’t stand by their loyal clients, is not worth doing business with. Rates went from $25 to $37 per month in less then a year. These guys are greedy. …
I was offered a free year of service in Delmar as an incentive to use their service. The free year has long passed and we continued with paid service. …
I can honestly say this company needs to get it’s s… together. Driver was rude and pretty much called me a liar.
I had a dumpster delivery today and found when I came in to work the dumpster …
Two rate hikes within a couple months adding $12 to my bill. Problem is I have family members that I recommended to Twin Bridges that still pay $20 a month for the same size cans. Unfair billing, especially to loyal customers. If I’m going …
I paid a year up front to get a discount. After 2 removals, I realized the smallest can would work for me. I called to get credit for downsizing which amounted to 3 more months. Unfortunately, I just got a 6 dollar a month increase in a …
Thought it was a good deal a couple of years ago. I went to this company because my last company kept raising the price. Twin bridges promised my rate wouldn’t go up. Well that wasn’t true. My bill has gone up almost 50 percnt. Why bother having a contract if they don’t stick by it.
Poor Customer Service and Price Hikes. I was told my waste removal would increase $7 a month and then the CS rep talked down on their competitors and my decision to cancel at the end of September. I do not recommend Twin Bridges/Elite Hauling to anyone.
They provide good quality garbage pickup and you can have it picked up weekly/twice a month/ once a month or whatever fits your need and budget. Also if you miss a pickup they are a private family owned company and tend to be rather lenient …
Almost my entire street has changed over and less $$ than the competition. They are a good $$$ value and super nice to deal with. My recycling driver is super nice and helped me a couple of times and introduced himself. Add to it the customer service is friendly and helpful.
When our trash service was bought out by twin bridges, we were okay with it, since they kept the same rate and gave us a recycling can too. They soon upped the price though, and then again. And again. …
Great service. Love the text updates to keep customers informed aa well!
One day we forgot to bring out the trash & recycling until they passed by. Brought them out and called asking if they might be able to swing back around to grab …
Twin Bridges costs less and gave me bigger cans than what I had from my old company. They always come on time and early in the morning. I can pull my cans back before I go to work, instead of letting them sit out all day. Sometimes I left …