A TxTag is the most convenient way to pay your tolls on highways throughout Texas. Drive on CTRMA, CTTP, NTTA, NETRMA and HCTRA … See more
Read More| Friday | 7AM to 7PM |
| Saturday | 9AM to 2PM |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
12719 Burnet Rd, Austin, TX 78727
Tx tag is a nightmare. I have spent hours on phone, talked to multiple agents and they never seem to get anything accomplished. A supervisor is never available and has to return the call on another day. I have waited a month for my account …
An update on my service. In addition to the issue I experienced below, three times I received a bill by mail for a vehicle that has a TxTag sticker. I called them each time to see how that could be and they did not have a good answer. …
Useless company.
You cannot make a payment online or over the phone.How are you even supposed to make payments.They wont even take your money if you try to give it to them
I don’t have Txtag account，just pay by times.
I have paid the full amount of toll fee at$57.81 in February,
And my car is new .I remember the time for the toll, …
I wish there is a rating below one I would give it to TXTag. This is the worst Toll tag company I dealt with in last 21 years. I am very happy to close my account and be done with this service. If anyone decided to file a lawsuit against them please count me in.
Horrible customer service experiences. Can only fax, snail-mail or upload docs onto their website. Their upload site is full of bugs. It took me 10+ uploads to actually get the contact form to go through with a document they could view …
The documentation practices of this company should be audited immediately. Multiple accounts being set up by Texas Tollway under different variations of name for one individual resulting in over billing and the collection of extra fees. …
DO NOT, I REPEAT, DO NOT GET A TOLL TAG WITH THIS COMPANY. If you want to be over charged for your toll charges, feel free to sign up for a tag w/this company. I have fought with this company for weeks now trying to dispute transactions …
TXTag is horrible. Rampant erroneous billing, the ‘new’ website is worse than the previous, and the customer service is mostly M.I.A.. …
Horrible customer service. I request to speak with a supervisor regarding my issues. 3 people called me and none of them can solve my problem. I have an active toll tag and I was hit with Almost $60 worth of toll fees. This is not …
Luckily NTTA exists. I may have kept my TX Tag, but since the system is broken, and I will be hit with many months worth of bills all at once that was the last straw. NTTA is much better than TXDOT (TX Tag) in many ways including they …
So you upgraded your back-end database… for the love of GOD upgrade your HOLD MUSIC! … since we’re forced to listen to it forever! It remains in my head…make it STOP!
Ok, so I know I’m in the minority here, but I just called to see if I had an astronomical bill from going through the toll several times in the last few months. (Don’t have a tag) Though I will say the auto instructions were a little …
I would give them a O stars if available. I have called them for 10 days trying to get my account straight. I get 10 different answers each time. My account has 4 charges in Dallas. I have not been anywhere since Covid much less Dallas. …
Never give them your credit card number! They will set up an auto withdraw on that card against your permission. They have done it to me several times and just did it again. …
The TXTag system is very flawed. They never send notices of initial charges, or notices of charges going to collection, or anything. It is the worst state agency I have ever dealt with. If they were a private company, they would be ripe …
Although I do enjoy using the toll roads, I don’t enjoy being sent bills in the mail because TX Tag can’t get their business together. I’ve been a prepaid account holder for years and have a TX Tag on my windshield. I have also have …
Tried to find some information on why I kept recieving a bill with no vehicle information by calling the support line. As soon as I said “question” I would get hung up with out missing a beat. If I wanted to get hung up on, id call my ex. 10/10 service 😒 …
I called TX TAG this morning to delete one car and add another. I also had an outstanding bill which I was just going to pay since dealing with TXTag Customer Service, especially over the phone, is a dreaded experience. I had the pleasure …
They over charge and don’t send notices so your fees rack up on you.
Got a bill for one of my motorcycles. Apparently, if your bike has been down to the frame, in storage for the last 24 months, it still randomly drives down highways in Texas….O.o – Upon further investigation, during their “site migration …
Gave a credit card phone numbers and even emails, then we find out that the card didn’t attach to the account and we started to receive bills, called again ATTACHED A SECOND CREDIT CARD this company can’t get it right not paying for this …
I put 1 star because I couldn’t put ZERO stars.
I’ve been charged $760 since January 20th… ONE MONTH.
For 1 week in the time period, we were out of town and off the tollway due to …
If you come early in the mornings there is virtually no line. Any issues I’ve ever had has been because of their antiquated system. The staff is super friendly and always willing and ready to help you out. Some staff also speak Spanish!
They have take $100 twice within a month. Still waiting for my first refund because no one knows why it hasn’t gone through. Asked for the first refund on Jan 7th its feb12th. The second one they can’t even see how it was taking out of my …
They kept transferring me and making me vertify my account # , full name and address just to let me know they can’t take a simple payment!
Pay by mail really means nothing, they will wait for late fees to accumulate before sending out a single statement through mail. Once you’ve accumulated fees that’s when they decide to send you a statement for what you owe. Used the toll …
I submitted 2 requests to remove a toll charge from my account. The dealer that delivered my vehicle went through these tolls. Each request I submitted stated that I would hear from someone within 5-7 business days. To this day, still haven’t heard from anyone. This happened in November. If I could give this a NO star, I would.
I have made several attempts to understand my charges, dates and time and the centers have been closed, calls not answered or after being on hold for over an hour disconnected! My $5 charge has escalated since February to $175. I have a Sam …
Worst than 1 star. If i could it would be negative stars. I have fought with them for over a year now about toll charges. I have spent hours in line at the office waiting to speak to someone only to find out they won’t even accept payment. …
Zero starts. This is a legal crime boss and it is disappointing that Texas politicians have allowed a company to operate here with no accountability. After 2 months of multiple emails, phone calls, and inquiries to simply get an itemized …
TxTag charged my account 46 times at $30 a pop on Apr 30, 2021 (they stole $1400 total…they must be short on cash). I filed a fraud claim with Chase Bank on all the unauthorized charges. The stolen funds were returned on May 7th to my …
On chat with a representative at 5:10pm with a representative. Got kicked out of the system and the chat option is now unavailable. It’s currently 5:23pm the call center hours are until 6:00pm. Why are there 2 accounts associated with my license plate?
I am receiving a bill for toll charges from Nov for a vehicle I sold in Aug. A vehicle that we rarely use to go down to Austin (maybe once once every three years). When I spoke to the rep; she confirmed through the DMV the vehicle was …
TXTag charged my company account 70 times in the amount of $90 on 5/3/2021. $6300 was taken out. I have actively tried calling to get my money refunded and have even gone up to a TXTag office. I am a small business coming off Covid and DO …
The website doesn’t work and it’s nearly impossible to get someone on the phone. I’d rather drive on I-35. Their system for charging you is really good though. They won’t miss a chance to charge you, and there’s pretty much no way to ask them what a specific charge is, or why it was charged to you.
Twice they have tried to bill me for charges I accrued in 2017 and have already paid off. I paid them off in full in 2018 and now they are still trying to charge me late fees and collection fees. I called and spoke with customer service who …
ABSOLUTE WORST WEBPAGE EVER. Scammers even put more effort in than this page. IDK if I even trust this site anymore… did it get taken over by hackers or something? It’s slow… crazy slow.. and poorly implemented… I don’t really feel safe using it.
Since the revamping of their system, the service is horrible. I have waited on hold for an hour only to be cut off. This has happened more than once. The vehicle I asked to be removed from my account still shows after jumping through …
Just Get NTTA tag. txtag is my worst nightmare. Nothing works here. ty to pay online iframe doesn’t work. if i call it keeps disconnecting after my taking credit card number.
So Texas am i right its a bit crusty and im glad to be back to my home in the californian caves ocean john cena its a great country unlike texas
Getting 3 different bills in the mail was the first surprise (I thought I was paying my bill on the web but I had 3 separate account numbers for 2 vehicles). And the second surprise was: if you don’t prepay your account, then your sticker …
I usually have a bad experience when calling TX tag but this time, I actually dealt with a representative that was helpful and personable. Irving was patient with getting all of my billing issues fixed and adding my new vehicle on my TX tag …
There should be a class action lawsuit against this company. Fix your billing system.
Well, the verdict is still out. For some reason there was a charge that I’m getting billed for when I have a TXTAG account that is always current. Customer Service said today that she requested a disputed charge and thye should take it off. This problem has been going on since June…and still no resolution.
I am not surprised to see so many 1-star ratings and terrible reviews! —
The “policy” about what information can be provided to the driver/caller vs. the title name on the car, needs improvement. I tried to get information on a past …
They need to pay their employees more or something, because they don’t care what so ever about having good customer service. I keep having to call back to get corrections done in my account and I’ve called three times about having a new …
What a pathetic service is this, DO REVIEWS REALLY WORKING if no then why they are not improving. This is very unprofessional mail we received from txtag stated that i have to pay fine for the vehicle i didn’t own now, and later we came to …
If possible, avoid! I have been disputing for over two months now tolls that hit my account that are not mine, and have received absolutely no help in regards to these transactions. I have called numerous times, chatted online, even filed a …
I would leave a zero if possible. Accidentally merged onto the new 99 Road didn’t know it was a toll because in Cinco Ranch it’s free until you hit the “toll” part of it. There is no way to get off until you drive through the toll. They …
TxTag and Central Texas Regional Mobility Authority are two toll collectors in TX and in all my travels I’ve never seen a state who’s own departments are so disconnected they can’t figure out who I owe and how much. I gave up after a while …
My mother received a bill from paymobility, the toll company. She is 78 years old and has not left the state of Illinois in over two years. According to the toll, she received a toll charge on her “Chevy”. She drives a Pontiac and has for …
TxTag is a terrible company. I signed up for email and texts alerts about my account, but received neither when there was an issue…months later, I have a surprise $230 bill. They wouldn’t work with me and said “their system shows I was …
Check your bank accounts and compare your TX tag account to ensure what they take out is reflecting to your balance amount on your TxTag. I am completely dissatisfied with the poor tracking system. They have withdrawn 2 separate $20 …
It’s hard to imagine how this entity could be any worse. Inflated costs, billing errors, terrible customer service, mismanagement. What inspired me to actually write a review is the fact that they’ve withdrawn $20 from my bank account every …
I haven’t received a bill since I moved to Texas and literally just checked to see if I owed anything only to find a $400 dollar bill. I called to see if there was anything we could do since I literally had no idea I owed anything & the …
TxTag customer service is a joke. Nobody answers the phone. The system refuses to let you leave a call back number. The Chat line disconnects the customer while waiting for a customer service rep. There is no way to send an email, …
This company is incompetent… they have no idea what they are doing and the people answering the phones are rude and have 0 customer service skills. Go to Ntta instead
I would give a 0 star rating if I could. I have been trying for 6 months to get a credit back for disputed tolls on a vehicle that is no longer mine. They have refunded some but not all the toll charges after the date of sale. If you refund …
Sending me toll bills for a vehicle I haven’t owned for almost 3/4 of a year, what an incompetent bunch of buffoons TxTag is… I guess I will call them for the 10th time to try and get it straightened out. It should be legal to charge them for the amount of time they waste.
ZERO STAR for these Cheaters
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They say they sent the statement via email. When I receive the email I did not …
I understand their transition to a new system has caused a few issues. However, each time an issue has come up I’ve gone to my local office at the New Braunfels DL Office. The ladies there have always taken care of the issues, got me back …
I want to Acknowledge : Aaron, gave me the best. Customer service Today.
On the other hand , the last time I was there, I. Asked for. Patti the manager …
I cannot register on TxTag to create an account to pay my bill online, yet I am receiving bills at my home address. Spoke to them and there is a known glitch, but they have failed to fix this glitch for the past year. …
Tried to purchase a toll tag online but the “Payment Method” dropdown does not have any options. If you try to continue without a selection, it errors out. I called customer service twice. The first woman hung up on me. The second time the …
Extremely dissatisfied, horrific web portal, keep being told account doesn’t exist, have to suffer by calling customer service multiple times, problem still unresolved, cant update via phone because prompts wont allow info to be processed. …
This company is awful. I have been charged late fees for unpaid tolls despite the fact that they have my credit card on file with permission to maintain a minimum balance. When I’ve tried to explain this, they just keep repeating the same …
May be the worst customer service on the planet! I’ve spent hours on hold and still have not resolved the issue created when they did a system update. A regulator should come in and assess the problems with this department.
TX Tag literally has hit my account 10 times with the charge of 20 dollars in one day and I have not missed not one payment at all so I’m not sure why they took all this money out my account that I needed to pay another bill with. I also …
Absolute corrupt scam. Fraudulent fees and poor technology! Use any other toll company.
Website is worse than the launch of healthcare.gov! Bought a newer vehicle about 18 months ago and for the longest time my online account would not delete the old vehicle. I certainly couldn’t add the new vehicle even after speaking to the …
Horrible customer service. You might as well pay your toll violation fine, because you’re never going to get a response from TxTag. …
Historically I have had issues with the toll roads in the Austin area, avoid them now like the plague after the first several months of use. I just spent 20-30 minutes trying to TALK TO SOMEONE regarding my father’s account, but, oh, of …
I paid $200 on a bill right after they did their system over haul. My account doesn’t reflect the payment. I’ve contacted them four times: 2x by calling cst service and 2x email. And they can’t locate where the $200 came off the bill, …
I already have an account with TXtag, and when I purchased a new vehicle,I simply logged into my account ,added my vehicle information then selected request a new tag. Waited to get my tag in the mail for my new vehicle and then waited some …
Unethical Behavior
I had over $1000 taken out of our checking account because of a auto rebill of …
Attitude: Again…they continue to treat people like if there the only ones that count and we should bow down to whatever they throw at you.
Last month I went to -0- out my account and put $20.00 for emergencies. …
One of the worst experiences I’ve ever had. Every person you speak to has no power to make a customer service situation right and no education or authority to solve problems. They know that their toll equipment fails occasionally and that …
Just spoke with customer service about the challenges I have been experiencing using their online payment option. Two weeks ago, I tried to make payment and the site said, “unable to process payment try later.” I called into customer …
This service is nothing more than legal robbery. For the past 4 years of living in Austin I have owned stickers. I continually get sent notices for late payment even when I am charged most of the time through auto draft service. Then when I …
Got an invoice…. not my account, not my Tag #. Called six times, my call was disconnected. I’ve tried to live chat but no one ever comes to chat, then it times out. so how do you get a hold of therm. Impossible, ridiculous!
Absolutely the worst agency we have ever had to deal with. They can’t get anything straight with billing. They should be investigated. We get late fees for bills we never got. I would give zero stars if I could.
The people here are doing their best and are extremely nice. I feel really bad they have to go through everyone’s stresses here. It’s not their fault their txtag systems are janky and they are very nice and try their best to fix whatever’s …
WEEK 4 UPDATE: My TXTag finally arrived, within the quoted 4-week lead time. I have no explanation why it took so long. Because the Customer Service process was so difficult, and because the website itself provided no feedback once a TXTag …
I have been dealing with an issue of being charged for someone else’s usage of the toll because, according to TxTag, our license plates are similar. Last I spoke with them, I was told buying a tag would stop the issue. This week, I got two …
I called TxTag because I have a prepaid billing with them. However I was send a mail-in billing from CTRMA. Why, I do not know and neither one of these agencies know either. CTRMA does not care. They just want their paymment. TXTAG …
Would give negative stars if I could. I haven’t lived in TX, had a Tx Tag nor even driven in this POS state for over 4 years but have charges from them. I’ve spoken with 4 different people over 2 months time to get this resolved and every …
I would say this is the worst billing system I’ve ever seen, but the fact is for almost a year now, they don’t really have a billing system at all. I can’t download a statement online, They are not mailing out statements, and the customer …
Received my Tx tag and called to do a balance transfer from tolls I had taken before I received it. A few weeks later I receive a statement in the mail, call customer service to inquire since I had done a balance transfer and was told I did …
No star review! I will avoid Texas toll roads, clearly it is easier to get stuck in Austin traffic than to jump on this toll road! I continue to get billed for a bill that I paid. I have called MANY times, complained on line and sent a …
Convenient but better not ever have any customer service issues. I have a new vehicle where the toll reader missed 1 read out of 4 on a toll road trip. Since I had just received my permanent license, I had not updated the account from the …
Not able to give 0 (or negative) stars, so sticking with one star.
It is difficult to determine which is more incompetent or corrupt – TxTag or …
I’m really not one to complain, but I was overcharged on my account by about $140. …
Here we go again. Get ready. Now that they switched to the new system I am getting double charged and none of my vehicles show up in the new account. None of their phone numbers work unless you choose the option to add more money to your …
It’s a convenient tag to have. However I have been trying to get a tag for my second vehicle for 4 months! The first ones were “lost in the mail”. The one after that the rep whom I spoke with never even put in my request. She instead …
Worst system ever made. I paid for my tolls fees online and kept my reference number from the payment. Months later we still had those same toll fees on our account. We talked to a representative on the phone and they couldn’t do anything …
Absolute Joke. Claim to have sent me statements to my address I never received. So I asked to please update my address so I can get my statements and not be late. I was told they cannot update my address. Then my statements give absolute no …
Texas tag has horrible customer service. Actually, a person would be lucky to get any service at all. If I could give them a zero I would. They over charged my card multiple times when they switched over to their new system. Instead of …
I do not have a tag account, but received a bill when I has not even in the state. Couldn’t use the number on the bill. Wouldn’t work. Did the chat on line, explained. Chat said the tag number on the photo didn’t even come close to my tag …
I literally checked to see if I owed any tolls by using my LP and nothing comes up. The next thing you know I receive a notice saying 30 days past due toll payments. I checked less than 30 days ago and again when I received the notice that still shows 0
Yes, I had one of those awful large bills of nearly $400 of charges that weren’t being sent to me for like 4 years. Paid that off in advance. I’ve used the tolls since then, not making time to get a tag STILL. …
How do I give zero stars?
Got a new car. …
Ridiculous that you need to speak with RMA Toll Processing (which is rude and offers no help) and TxTag customer service to resolve a problem with a credit card expiring. One agency has nothing to do with the other. RMA is just a collection agency.
Like everyone else, I’ve been getting hit for $20 bucks multiple time. The first time could be explained, but the new charges are totally fraudulent as I have been NO WHERE near a toll road. …
I live in Houston. I received a letter in the mail about toll road passes which I am really careful to not pass on toll roads. Anyway so I decided to pay 4.48 dollars to get rid of it. Guess what? I can’t pay on the website. The payment …
I’d give it a zero stars if possible. They have some people working at home with limited ability to perform functions. My account had a debit and a credit balance..how does that happen? They say it will take 10 days to clean up. I have had …
It’s impossible to speak to a representative, I am very fed up with Tx Tag, it’s enough of a frustration to move from Texas.
Absolutely highway robbery. Their billing system has been down since last year in October. So I changed my license plate in March. I haven’t received a bill from them via mail or email or even a call. So all this time they been billing me …
Called to set up my online TxTag. No wait, intuitive website, and friendly customer service. Not sure why the reviews are so low.
I’ll get to the short version of my story. Mind you everything was awesome, as far as customer service goes until this point. I called in to check on a case I filed to see if the late fees I accrued could be forgiven due to a wrong address …
I don’t remember dealing with a company that is less competent. They take over a month to do the system upgrade, you’d think that would improve things but I guess not. When they finally allow ordering a tag from their site, they take your …
I purchased a vehicle but had to pay previous balance before adding it to my TxTag. The lady on the phone stated that there will be another bill mailed to me because the billing cycle already ended and the system already started the …
If I could give 0 stars I would. I have a TxTag in my car, but for some reason was getting a bill in the mail. Turns out they said they are transitioning systems, but it looks like there was a space in the license plate number which was …
I just spoke with April ID#6482? and she was everything you want in a representative handling your issues and concerns. I called in to update my card info, delete a car off my account and to see if the current charges on the new vehicle I’m …
Everything about this company is horrible! I’m switching to tolltag, since I seem to always get a bill from them anyways even though I put money in my tx tag account makes no sense!! And customer service is useless!
Since updating their system, it has gone haywire and started over-charging! I understand that there was a time period of a couple of months that they weren’t charging; but even taking that in to account, they have withdrawn over $240 from …
Would give a zero star rating if I could. As everyone else has already mentioned they take your money and have no explanation for what they did. I as well took my account off of auto pay due to them charging so much money. It’s like they …
Billing issues with them OVER AND OVER AND OVER again. They will charge $20 to my account SEVEN TIMES IN 1 DAY even when I wasn’t out driving that week. Then when I call to try to figure things out and what the heck is going on, they blame …
San Antonio, TX, 3 or 4th largest city in the USA and Texas Department of transportation has ZERO transportation TxTag facilities here. WOW! That’s convenient. Did they surrender the Alamo after all? Has the state government secretly …
I never had any issues with TxTag until they moved to their new system. I had been with them since their inception. During their transition to the new system I couldn’t log into my account to check my account status. I had gone into the …
Txtag, you’re the worst.
This office is not located in Austin and on a toll road and has long wait …
They sent bills with an account number and everything, the bill has my car license plate and account number with no any login info. The weird thing is I never opened an account with them. There is no way to get their customer service. The …
Unable to reach any person on the phone. I’ve tried to do the TX tag online, but states my license plate is already in use. I’ve called several times and never gotten any human being to pick up the phone. the entire thing is automated. It’s …
This place is an absolute nightmare. I am receiving bills from tolls in 2017 that I had already paid over the phone with someone. They notified me of the tolls in 2018! A year had already gone by and I had no idea where the charges were …
Your company and organization is totally unprofessional and does not care at all about the people who use your roads. I called and asked to speak with a manager at the very beginning of my call because I have filed multiple complaints about …
Wish I could give a “0”. Called in to pay a bill for $1.63 for a car that isn’t even mine. I sold the car over 2 years ago. I noticed my bank was charged $10.00. I called to find out why there was a charge for $10.00 when the bill was $1.63 …
They keep sending bills with my address on it but in the wrong name. Apparently now I’ve racked up $150 worth of tolls but never once received a statement in MY NAME. I logged into my account and saw there were no statements at all as to …
If there was a way to clearly give this SCAM ZERO STARS I would. They strip people of cash with zero cause. It’s government supported enterprises like this that force people to have ZERO faith in government, leadership and organizations of …
If I could give a zero star, I would. Since December we have submitted bank statements, receipts, and even a cleared check sent from DOXO which showed TXTAg deposited the money. However, after going through multiple calls and proof, we were …
my vehicle was stolen, got a bill for toll use while it was in the thief’s possession, made txtag aware, made them aware I was waiting on a police report, with the PD being defunded this took a long time. Asked them to freeze the account …
I received a bill from a collection company and when I call TX Tag I was told to kick rocks. Nothing they could do because I sold and bought a new vehicle. Moving the tag from the sold vehicle to the new one. This is strange because I did …
I have been trying to resolve an issue with my account starting 11/2021 and still to this day am unable to do so. The customer service is not the problem it’s upper management. No one calls you back and the are always in a meeting. My plate …
If I could give them 0 stars I would.
It is very difficult to deal with multiple agencies to dispute charges. Each call I received a different answer. After two months of calls then waiting 5-7 …
The customer service is horrible. I have called & left injuries online and it has been months with no response. They have charged my account and increased fees without contacting me beforehand. Now they are refusing a refund when a …
What a terrible service. It’s a racket, plain and simple. The customer service experience is what they call “the runaround.” Enjoy.
Nothing was wrong with my account. I even still have a positive balance. But, I cannot sign into the website at all. I can change my password. I can use my pin that no longer works. So, I called customer service… …
The ver very few times we have used it we dont get the bill ubtil it is past due or right when it is about to be past due. Then when we pay off the freaking $60-$80 we get ANOTHER bill saying it is past due even though we just paid it off. …
I’ve been trying to pay a bill for 2 weeks. I tried paying online about 20 times and when I put my card info it tells me to call customer service. I also tried calling customer service and there is no way of paying over the phone. All they …
I am a native Texan and embarrassed by Tx Tag. The Customer Service Reps I’ve spoken to are ill trained, if trained at all. The site, customer service & “contact us” website is so bizarre. I tried putting my only two emails in & it …
Customer service is appalling and pretty much non-existent. It looks like representative have not been educated about resolving issues. …
Erroneously sent me a bill for $0.65 plus $1.15 mailing fee for a toll that was not me. I’ve literally never been there and know exactly where I was on said day and time. I have an EZ Tag active account which would have been picked up by …
I don’t blame anyone in particular that works there, but the system itself is broken. Since I made the account a few months ago, it won’t replenish my account set to autopay, it won’t send me email notifications that my account is at $0, …
Has TxTag not figured it out yet? Do they see the rating they have and read these reviews and not think that they are CLEARLY doing things so very wrong. Like so many before me, if I could give a negative number or 0 option, I would. This …
Customer service is outstanding and I say that with no sarcasm. TxTag’s issues are on the software side. They need to invest more into engineers if they want to improve their customer service experience and company reputation. Their site is …
they don’t publish the transactions online on the account.
customer service agents are so rude and talking over you all the time.
they don’t send notifications when your credit card expires. It is a mess. When there is no competition this is what we get as customers.
I have never been so angry at customer service!!! A customer service manager said getting the tag does not make tolls cheaper?! I’ve been trying to get a tag for the past month for my vehicle. The website won’t let you pay any tolls and …
Inept and incompetent organization from the ground up. I’ve called 8 times over the last two years to fix my account and pay for “outstanding” fees despite having payment on file. Now I’m getting calls from debt collectors for fees that should’ve been taken care of.
I’ve had a TxTag for a couple months. Only to be billed by a completely different company, the NTTA. This is VERY frustrating to deal with because when you call TxTag, their employees make every question you ask seem like a burden – and …
How in the world does the State legislature tolerate this kind incompetence (i.e., Illegal enterprise; crime; nefarious activity)? TXTAG is cr**ked and has been allowed to rob from Texas drivers. They mismanage account holder information …
What a nightmare. This is the most dysfunctional organization and website. Haven’t received a bill in two months and no transactions show on my account since 8/3. Use the toll roads all week. Nobody can tell me why. Reps can reportedly only …
I would give zero star review if there was an option for that. The online website registration is a joke. I submitted all my information and prepaid extra money with auto pay however they charged my credit card immediately however didn’t …
I’ve had the same issues as others. My replenish amount was drafted multiple times last February during the freeze – without my consent or knowledge that they were drafting it per car now. I called to complain and removed my card from …
When is the State of Texas going to watch out for its citizens from this scam company. Just received a payment request for my new truck and it has a late fee of 15 dollars for a 3 dollar toll. I allready have a TX tag. Wish I could give them a 0 star.
I paid off my bill and turned on auto-replenish for the future, and got multiple $10.00 payments made even though I had just paid it off. $70.00 total, showed no credit on my TxTag account. When I called they said they were still processing …
If I could give zero stars I would. Talked to 3 different reps. I ended up just paying the whole $46 in fees because no one would ever help me. I moved out of state and the bill got lost in the mail. So I paid the late fee. Then I got …
Zero…for all the reasons others have posted. Just stealing money, bills that have no relevant history, a “pay custom amount” option on a website that doesn’t allow you to pay anything but the full amount. It gives a contact customer …
Their website doesn’t even work. Tried setting up an account the site crashed and now I can’t login or create an account because it says I already have one. I called and talked to customer service who acted incredibly put out by having to …
Would love to leave a 0 star review. Easily one of the worst online systems that I have experienced. It never has a problem accepting payments, but when trying to create an official login or order a TxTag for my car I always run into …
This company makes no sense. I am not able to edit any info, or see any transitions when I login. I have to call and request info or any sort of updates. The customer service email takes at least 3 weeks for you to get a response. I’ve also …
I drive non emergency state vehicles that are non exempt. Why is there not a mobile tag option for toll members to use when driving multiple vehicles. Rental cars, and I may drive 40 different cars during the year traveling statewide. RFID options are not that difficult. Get with the program. It’s the 21st century for Pete’s sake.
If you need help, the phone system is a total mess. You need to get in with live people because they have been WONDERFUL. In what turned out to be a very complicated situation due to a license not being updated on my account two years …
If I could give them a 0- I would but it was not an option. I have paid so many toll fees it’s just ridiculous I have a TX tag on my car but continue to get bills from NTTA for crazy amounts. Then TX tag sends me a late payment notice for a …
This place is a scam. I have my TxTag registered and up to date, but because of the system “change over” I was never notified of tolls I was racking up for about 3 months and therefore did not know that my account had insufficient funds. …
The customer service is absolutely deplorable. There are so many, many example of this that I could share, but I think I will distill it all into this one example, as I love irony. …
The biggest scam going. They send you bogus toll charges from other vehicles that when pictured are clearly not your vehicle. The company makes you jump through all sorts of hoops to get the toll removed. They do not send you any sort of …
Called to find out why I was given a paper statement instead of it going to my tx tag. Tried to pay my balance over the phone and all they did was put $20 on my txtag and not apply anything to the paper statement. Online chat was even more useless. Whole system is garbage.
I have a TxTag on my vehicle, but received bills in the mail charging me with a separate Account # after I’d purchased my TxTag. I’ve been charged large payments of $38 and $25 and don’t know where they came from and why I’m being charged …
Absolutely horrible. We have TxTag on our cars, and yet got bills in mails every single month for a year. We called them multiple times. They said they’d look into it but never resolved. It’s a scam. How come no one sued them yet!?
Had my card on autopay, somehow got removed from autopay, then they charged my bill twice for the same vehicle, with over $1k in charges and then sent me to collections. Their system is not dependable. I had to go through a lot of hoops to get my bill sorted out.
I’m giving 1 star only because 0 stars isn’t an option. Have money in my TxTag account, keep getting bills from “collections” anyways. Call to resolve, wait an hour, am hung up on by the representative when they can’t solve the problem. …
Can’t give 0 stars so 1 it is. I received a toll bill from TxTag and attempted to pay the bill multiple times via intranet and phone for an entire week. The automated phone system and online website don’t work. I finally got someone to …
to pay online use EDGE browser..
impossible to pay by phone on the automatic system..
This is an ongoing issue and no one is dealing with it obviously
So I got a statement in the mail January 2022 for December 2022. The vehicle that passed through the toll is no longer mine and has not been registered in my name since June 2021 (confirmed). I call the 1888 number and I’m told due to …
Called today at 1:13pm to ask where my txtag is for my new Truck. Long story short… …
The link to their own website is not functional and is listed as “Not Secure”. That instills a whole lot of confidence that they know what they are doing….
Could not understand service agent. Did not resolve problem. Sent me to another phone tree where I got “sorry problems” and hung up on.
This week, I received a bill for “overdue payment”, (30 days past due), tacking on a lot of fees for asupposedly unpaid toll, from RMA Toll Processing in Dallas. Funny, because I’ve been on auto pay for 2-1/2 years so this shouldn’t occur. …
Very welcoming, respectful, professional and organized. Very few people, less wait time. Plenty parking spaces! No hassle!
Worse customer service I have experienced. Most common response is “go to the website” even when calling about website not accepting input.
Rep can not do simplest task: adding payment. …
Absolutely garbage service provider. They should close and let NTTA do it all. I always get bills from NTTA that are late because Txtag misses the toll. Then its considered late and an additional $10 is assessed to the NTTA bill. Now they …
Avoid by all means necessary! I had a card on auto pay and after getting multiple charges for reasons unknown I removed it. Their billing is awful, it’s not in real time so you have no idea if charges are correct or not and also statements …
Just got a bill from a toll I went down 2 years ago, no dates or times. Just a $30 late fee 2 years later! Scammers run TxTag
Keep getting bills for a vehicle NOT in my name. DMV says I’m good but this agency wants me to pay bills for tolls/vehicles that are not mine. Showed proof directly from the DMV that the vehicle in question was transferred out of my name …
Honestly, just stay away. Broken system. At no point of communicating with customer service, will they lift a finger to actually assist you with your troubles. Purchased a TX tag, installed in vehicle appropriately, and input credit card …
Going in-person at this location was quick, kinda. Tolls are billed by 2 different organizations. TxTag and CTRMA. The TxTag staff was pleasant and helpful. …
I wish there was an option to give 0 stars. They honestly steal fron everyone. They keep sending me past due bills but not once have i recieved a bill piror to it being past due. I even requestex emails and only time i get an email is if my …
Unbelievably, dreadfully, awful. If I could give zero stars I would, but I suppose customer care was at least friendly and attempted to help best they could. I can only assume that TxTag systems are incredibly clogged and outdated. Password …
Most incompetent disorganized organization I have ever dealt with, even worse than AT&T. I set up an online account and ordered a txtag well over a month ago. Never got my tag. I tried to login to check my account. First I could not find a …
Less then zero stars – Zero with the rim rubbed out. I’ve tried to pay my toll bill & update my license plate. It says you cay pay over the phone but doesn’t give you a option. I’ve called customer service and she gave me confusing …
They don’t deserve even one star. It should be 0.
Call three times and put me on hold for 40 minutes and promised supervisor will contact me in two to three days but no call.
I wished they have office like HCTRA.
Okay so never have I personally had to deal with tolls. We moved and had to get an account because of all the tolls in the city.. make an account pay past due tolls and then put 50 into the account for future bills.. all good right. No. …
Their customer service protocol is to repeat themselves over and over and over again very calmly. Doesn’t help. Their system doesn’t work. This leaves the customer with a problem. Good luck.
zero stars!! For the past 2 years I have been receiving past due bills without ever receiving a toll bill. In the past I just paid it out of not having the time or patience to wait on the phone. …
Double charged for many tolls, and I bought a tx tag and put $20 in the account but never received it in the mail. Typical government behaviors
Rude customer service! They need to hire people who know how to treat people correctly. So irritating and a waste of time when you just need simple things fixed. The person on the phone was not helpful and hung up on me. Took forever to get someone on the phone in the first place.
Completely agree the website sucks. Had to drive 40 mins to get a replacement tag but the office had great service and was fast! I didn’t even spend 10 minutes in there! 👏👏 …
Their signs do not have a disclaimer about additional fees, or other billing charges. 100% garbage, this is illegal and they should be held accountable
What the hell is even this “service”? It’s useless and i still receive bills from tolls despite having paid literally thousands to TX Tag.
It’s a sham and an embarrassment. I can’t even comment on the customer …
To say I hate the TxTag organization is an understatement. They are a government entity that rolls up under TXDOT but have zero oversight and accountability. Three times now I’ve had to pay fees for system issues they have had. The …
Terrible automated system. If you’re going to have people working from home, at least don’t make customers listen to crying kid. Of if they were actually in an office, turn down the video.
Horrible customer service! If they need your money you will hear from them but try calling for customer help and it’s impossible! Some staff members will answer the call and then hang up. Some agencies should definitely oversee this company for accountability. HORRIBLE HORRIBLE SERVICE.
They send a bill. I pay it immediately which takes like 15 mins to navigate the phone system. Months go by……… new bill “we billed you a dollar less than you owed here’s a new bill with a late fee and mailing fee. I wish someone would step in and fix this horrible broken system.
You had one job to do, you failed at it, and lied about it.
The whole point is one toll company to deal with…but the claim they won’t talk …
I totally understand that this is a “for profit company” but their customer service and policies are subpar at best.
We have used their pass for years and have a great record. …
TxTag is a scam. They required you to make an account to make a payment if you try to pay over the phone. They won’t let you pay online unless turning off “block pop-ups” and “prevent cross-site tracking” which they didn’t explain it on …
Wow, the lady that helped me Ms. Fernandez was Awesome, very friendly and encouraging!! A great smile. She was very efficient. Answered all my questions. The best part, she took her time and I was in and out. I really appreciate her service!!!
Unfortunately this company cannot get it together. Have had a TxTag for over a decade but they continue to have IT issues and lose account information and then they bill you a full priced toll bill either way. Really just a hassle and doesn’t save anyone time or money.
This place was easy to get to, plenty of parking spaces, and an easy walk into the building. You give your name and number as you get inside and wait in the lobby to be called. It was a fairly long wait to be helped (reason for 1 less …
Omg I hate when I make a mistake and take this toll road. Why is so hard to update your payment site.your cookies preference is a joke. I should not have to call to pay a bill. Ugh I hate it here.
Too bad there is not a way to give below one star. You can not run a business or public entity any worse than TxTag. I’m convinced they actually work at being as terrible as they can. Poor online service, poor phone service, high penalties.
TexTag has had the worst customer service for years and it has not improved. It takes at least 25 minutes to speak to someone who can make a decision, if you ever actually speak to a live agent. Today, I was placed on hold for 25 minutes …
They keep sending me someone else’s bill. TXDOT should have my file so I don’t know why not having a TXTAG account means I need to come down there to prove I’m not this person. I’m a busy college student
Your website and phone line is absolute trash. NOTHING WORKS! I have no idea how to pay my bill because your site doesn’t work, your automated payment line doesn’t work, and your customer service agents can’t take payments..soooo what do I …
I couldn’t access website on Chrome even after allowing all the cookies so I changed the browser. I used Microsoft Edge to login & the website worked well. The same was true for logging into Ft. Bend tollway. Hope this works for all.
They are numerous glitch on their website. I called them at 7am and my issue was resolved within 8 minutes. Great service stuff. If you have any trouble just call them.
Avoid txtag at all costs. Use easy tag Houston. Txtag will keep you on hold only to tell you that a supervisor is unavailable. That is IF you are able to get a hold of an actual person. Txtag owns 1st place for WORST customer service experience ever.
Using TXTAG has resulted in getting bills from toll roads in the mail, so we switched our fleet over to using the NTTA tag (they cover all the tollroads anyway). Txtag doesn’t always work, has horrendous customer service and will never get my business again.
They always have it problems. Payment never go out on time. Can’t add my other cars because it somehow registered to someone else but they know where to send the bill when I go thru the toll… absolute trash
I’ve spent more than an hour today on the phone and website just trying to pay my bill. (And this is the third time I’ve tried). No luck. The website gave me error after error and customer service on the phone doesn’t work either despite …
I have a tag attached to a valid account, and suddenly get charged 60 days past due. I’m not amused. Tomorrow I have some time to contact my local and state representatives. And the day after. Until it annoys them enough. …
TxTag double billing has started again! I switched to being a North TX Tollway Authority (NTTA) tag holder because TXDOT was allowing TxTag to get away with making folks pay by mail instead of billing our TxTag accounts (more profitable). …
I would give zero if I could. 4 times I have given them the information for directly billing my credit card for the tolls. Now they send me a notice that my account is low and I need to make payment. This will be number 5 times. The web …
We sold our truck and unregistered our vehicle and when you do that it states we should not get toll bills but texas tag is relentless!!! Every time we call they say you are right. Then they send us another bill.
5/5 for customer call representative Nicole. She was super helpful in helping me merge two separate accounts with multiple vehicles. It was a long 30-40 min call and she was really friendly and patient at all times.
TX tag’s customer service is non existent. My fiancé has been trying to get a txtag but the website says he has to call a 1800 number to get one as something is wrong with his account. When i tried calling a few weeks back, i could not …
I’ve been unable to access my account online and they have charged me $180 just this week in tolls! This is a complete error and I’ve already called 2x and have started 2 service requests which are completely useless! I’m unable to go to …
It’s dumb how I can log in online to the glitchiest system ever existed, BUT I cannot call and pay because my car is registered under a different name. Make it make sense people. I don’t receive ANY bills, but I know I owe money cause I …
Horrible! I had to cancel my credit card and while trying to update the card I am unable to talk to someone at TXTag. All the phones do is put you in a permanent VRU and tell you to log into your account. If they had a 1/4 star I would select that.
I got an email stating I needed to update my credit card expiration date- okay, fair enough. I log on, finally get to the payment screen (after timing out many times), only for the website to completely take me back to the login screen each …
Unable to pay online or by phone. Unable to chat with customer service online through website. Finally spoke to a person by dialing 0 several times. and they were unhelpful. All they said was I had to pay online (which again doesn’t work …
I just submitted a complaint to the Texas Attorney General and the State Auditor’s Office… they are relatively simple online forms and I suggest you all do the same. Like the other 1,000 people on these reviews, I’ve been taken to the …
If I could give them a zero or negative star I would. So I call in because I get a random bill for one of my vehicles. The customer rep tells me that she only sees one paper plate on my account. Not my three vehicles. So I tell her my plate …
NTTA is the way to go, get a tag from them. It works on all toll roads in the Austin area; which are managed by CTRMA, not TxTag. NTTA have statements, they have a great app, and they haven’t overcharged me yet. …
My husband got a bill for tolls months ago, have tried to pay online or by phone dozens of times. Their website doesn’t let me pay and no humans on their phone, it just says to pay online, then won’t let you. They are racking up late fees …
this is a horrible company all they care about is making money. my fiancé have not received a bill at all since beginning of the year. they never send a bill. you lucky if you receive a past due bill. …
The worst is not a sufficient word for this company or Gov Agency. Their website is a total disaster. Payment process total disaster. They don’t accept apple products systems. iPhone or Mac. lol. They won’t take payments over the phone. …
Absolutely horrible company. Didn’t charge my card for months due to a software error, I found out when the Central Texas Mobility Authority billed me directly because they weren’t paying them from my TxTag. The lady over the phone was …
Fist call this time lasted 25 minutes only to be hung up on after it was verified that it’s wasn’t my wife’s car that have the plate. Then when she realized she was going to have to do some work she hung up on me. Second call 35 minutes and …
I received a bill from CTRMA for payment of Toll charges which was a surprise. I immediately investigated and noticed my Autopay was turned off without my consent. Due to this flaw in TxTag system I was sent a bill from CTRMA with …
Horrible company! We have a tx tag account and have never been late or past due… until our card on file expired and they never notified us. We got charged over $150 of fees for being past due that they never call, email or mail us before …
Horrible system. Card I had on file expired and no notices are sent to remind you. Received a bill for over $500 dating back from March. At least send a statement or email out to give people a chance to update info. This whole system needs …
Friendly, and professional, but why do One needs to expend free time to deal with a company that looks like perpetuate missing up charges. Why it has to be so confusing to understand what company to pay the bill. I refused to get the TX …
This is the worst experience I’ve ever had with any company in my entire life. Since the minute I moved to Texas I’ve had nothing but problems working with txtag. I canceled my account and they provided me with a refund about two month ago. …
Their system has many problems…Haven’t received an emailed statement of charges on our autopay account in over a year and they are not available to see online in our account as well. A nice woman asked me to stay on the line after our phone …
I’ve tried working with them for the last 18 months, which is how long I have not been able to access my account online. Several unresolved service requests, because they would be closed prior to being resolved, and multiple accounts later …
I put the license plate into TxTag for a vehicle I recently purchased but am waiting for my appointment to register. The website continued to give errors about special characters, even when my same copy and pasted number works on the …
Only had Txtag a few months now but the system is so broken and shows I have an outstanding balance that they don’t let me pay. At the same time I have a prepaid balance sitting in my account that won’t pay off the bill… called twice to …
I can’t even make a payment online because of cookies???? They need to fix their website! It shouldn’t be so hard to make a payment. Then I called their number and the system that suppose to guide you to make a payment doesn’t work either!! …
0 Stars
I received a bill for tolls in 2019 and 2020 this week (10/28/22) and was told …
You all need to put some work for a better website. Every time I try to pay my bill online your cookies doesn’t let me upload my card information no matter how much I try to accept the cookies policy they don’t let me upload my information. …