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TXU Energy Reviews ( 250 )
Dana A. was the agent that helped me today. She was so friendly and made me feel like she really cared and wanted to help me. I am so appreciative to TXU for having such a great employee and for allowing her to go above and beyond for what my family needed. Thank you Dana! I am so grateful.
Elisa was my agent and she was so helpful!! The service was quick and they made it really easy!!! It took less than an hour to set up, really great experience!
Great customer service easy process to enroll i like how you can pay half of the deposit and then the rest which works best for most of us i just joined the Family Nataly C.was awesome very helpful
As a Senior Citizen I appreciate the help to transfer my account to a new address. Jose Martinez was so helpful and knowledgeable that he made it easy to move my service. Thank you so much.
Oh gosh, it was wonderful! i have been calling, email TXU so I could set up my pw and they kept telling me that a temporary pw was sent to my email. I checked and nothing! I happened three times. I decided to chat today and he resolved all the issues, in a very short period of time. Thank you very much!
As A Realtor, I sometimes need to set up a home for Electricity. Despite being a bit more than I prefer to pay, TXU setup is the easiest and fastest. I used the chat feature on the side of the page, and in 10 minutes, I was done. 3 hours …
Nataly Carias was AMAZING! She was amazingly responsive and thorough in explaining what the plans meant to me. I enjoyed our chat and I would highly recommend her! Thank you, Nataly for getting me set up!
Worst energy ever , they lied took too much money . Never ever trust them . My normal bill was ok and they told me they have best price and they charged me installations and …
Nataly C was very friendly and knowledgeable in assisting me with moving my service. She followed through with corresponding resources in a timely and professional manor which made the process very simple and pain-free! …
I don’t have the neccessary document to do the online enrollment, TXU agent in the online chat (Walter Fajardo) was extremely helpful and responsive. He helped me to enroll to the right plan and have the electricity up right on the next day. Thank you!
Big Shout Out to Allan R he was a big help today in getting my electricity set for me on my new home. I would highly recommend him if your looking for some electricity.
Miss your bill by one day and they charge you with a 9.95 disconnection notice fee on top of a late fee. No grace period. One time I set up a payment arrangement and was still charged for disconnect and late payment.
Had to renew plan with Txu. Marisable offered a plan that was great right off the bat. Did some checking with some of the other Txu plans with a small wait time… what was offered was the best. Smooth sailing on the renewal. Little to no time and hassle. Quick and simple. Thanks Marisable and Txu
Kathya was very helpful she assisted me with splitting my payment and gave me some very helpful info on helping me with my payment for assistance if I needed it. She took her time and was very patient with me.
Used web chat service with representative (Diana A), was very helpful in clarifying and sorting out the bill discrepancies. One of the best customer service in the region from a energy provider. Highly recommended.
the most expensive electrical service in the Whole state of TX. I had only AC on during month of June at 75c on a vacant house without any tenant but still my bill went out the roof $265. even though i just installed a new roof couple …
I would rather leave no stars. I moved from one address to another. Instead of just transferring my existing services to the new house, txu started a new account and txu charged me 27.4 cents per kilowatt hr but told me it would be 11. …
I was having issues with setting up my new service through the website. The chat option was available and I was connected with Walter F.. He quickly fixed the issues I was having and was able to get me the service confirmation I needed. Walter, you were awesome!
Walter was an amazing help and easily explained the whole process. He answered all of my questions satisfactorily. I’ve never had an issue with TXU whether with customer service or bills.
I needed to cancel service at our rental house before moving to a new address, and Walter F. was very helpful in getting that sorted out. He arranged the cancellation day and updated the final address for the bill. We are continuing with TXU at our new home. Thank you, Walter!
Dania F. was an absolute pleasure to do business with. She answered all of my questions and went above and beyond to help me get everything that I needed. I’m sad that TXU will no longer be my provider.
This is a pre-service review – Walter was very helpful answering all my questions on the plans TXU Energy has to offer. We are definitely considering signing up and that can be contributed to the great customer service I received.
TXU customer service is excellent. I appreciate that they are not only polite and respectful, but they sure do get my questions answered quickly so that I can get on with my day. It is simple and easy to be a customer!
Have had TXU a number of years and have been totally happy with their services Plus their service has been top notch even thru Hurricane time. Thank you TXU for your service will never be forgotton. Dawn Helberg
Mr. Allan R. helped me with transferring my service to a new place. His professionalism was first class !! He understood the process and handled without delay. A real value for TXU Energy !! Thank u
All I did was get a quote online and someone stole my identity. No one will call me back. I’ve talked to 20 plus people and did everything I needed to report this. You’re billing my house address that I live in but servicing TWO addresses …
Marisabel was absolutely amazing! Perfect service! Flawless victory lol The questions were clear and concise. She took action swiftly and I had what I needed in a few minutes. I couldn’t have dreamed of better service! MVP!
Walter was amazing and took the time to explain my bill for me. He even gave me tips on areas I can improve on when trying to save money. Thank you Walter!!!
Maria Ortiz was an amazing help today with getting a payment arrangement set up to help my family. TXU has been great about working with us on really high summer electricity bills!
Have had nothing but great experiences interacting with them from minimal wait times and always talking to someone that was genuinely interested in helping.
They are no help at all., offered a payment extension but a partial payment needed to be paid in 24 hours. If one is struggling what makes you think they would be able to make this payment.
TXU is amazing. I never have any problems with my electricity going out, except in instances where it can’t be helped, like rolling blackouts. Every TXU employee I have worked with has been exceptionally helpful.
My experience with Elisa H. In the customer service department was very helpful. She made the process of moving so easy for me. She also gave me tips for next time. 10/10
So, their home protection plans are garbage. Had an AC go out and the company “Cinch” did everything in their power to not fix or replace anything. TXU made it easy to cancel the protection program though. …
Customer Service was great, Nataly was a big help with information and getting my services disconnected. I was with TXU since 2016, it wasn’t the cheapest but it wasn’t the most expensive either and I had no problems with them.
We have been long term users of TXU Energy. In the long run, their service and cost has been definitely worth the little we spend. Today I set up an additional service for our young adult who is moving out and into an apartment. The agent …
If I could give them zero stars I would. Worst service I have ever experienced in my life. Two times I received emails that my account had been closed and I should expect my electricity to be cut off within 24 hours. I NEVER canceled my …
Very nice and professional online chat, I disconnected service at one of my addresses and it only took a few minutes. I have had service since 2009 with TXU at my perm. residence.
Kathya G went above and beyond to help us with our account request. We wish we had TXU in our new building because it’s one of the best electric providers and their customer service is good. Sad to leave but I’ll definitely consider using this provider when we own a house and have the option to choose our own providers.
Absolutely horrible told them I couldn’t make a payment and let them know it was gonna be a few days late told me I had until the 30th to pay but cut my power 2days later on the 17th called to see why and they said the agent forgot to …
Walter at TXU Energy did such an amazing job at helping me switch companies and also helped explain to me and walk me through which service would work best for me. The company I was with before just wasn’t cutting it and I’m very happy that TXU made the switch so easy!!
Great experience taking care of transfer, cut off of account when moving. I have used TXU for electric needs for a long time. Great chat customer service.
No other issues, but charging someone a $300 new month to month contract instead of granting a two day extension at the flip of a switch is blatant money grabbing
My first bill came way too high and did a chat with Allan R., who not only gave me bill credit right away but also guided me all the way to change my electricity plan to the cheap and best. Very very kind and courteous and eager to help to give us relief.
My name is Bryce, using my wife’s account. Diana was super helpful in fixing a problem with my account. After momentary confusion, she was able to recognize what happened and what needed to be done. Superb service!
Every time I use the chat feature TXU Energy offers, it’s a great and easy experience. They were able to answer my questions and get my service updated easy peasy! Shoutout to Nataly C, Maria O, and Pamela R for their GREAT customer service!
Been with TXU for a few years. Never really had any problems. I enjoy the user friendly settings that allow me to manage my online account, tips on how to save electricity and monitor my usage. It would be great if I could monitor my …
Very unhappy with my experience with TXU. Had to get in touch with their Issues department due to being billed when I no longer had service with them. My service had expired and they claimed I approved continuing month-to-month service with …
Estuardo Diaz, was so informative, patient and helpful on providing the best customer service experience. I love how you have live agents on alert to help us, customers, be valued and heard promptly with our questions. TXU Energy chooses quality! Five Stars!!
Estuardo Villagran assisted me today and the customer service was superb as usual. Expressed care, patience, and professionalism. TXU has shown me nothing but love for over 20 years. Thank you.
The reviews are fake this company is way too expensive they add unnecessary charges to your bill please please don’t get them … let’s not forget it’s no deposit so that’s what makes it sound good and of course the name has been around for …
This is one of those set up username and password that you rarely login to. I needed to today and couldn’t remember either one of them. The team through chat line TXU came through for me. Thanks! They need a raise.
I don’t recommend this company at all. I had 2 bedrooms apartment and paying around 150 to 200 depending upon the climate I moved to different address on august with same 2 bedroom apartment now I’m being paid 350 to 400 . When I talk to …
I just signed up for TXU Energy for my new apartment. Arlen couldn’t have been more helpful. It was a quick, easy and painless process. Thanks Arlen and thanks TXU!
I had a WONDERFUL EXPERIENCE !!! Ms. Maria Ortiz, was very patient and knowledgeable. She went above and beyond to make sure that I was well taken care of.
Ms.Pamela R. R was great at at assisting me signing up for new services today..she went above and beyond to answer all questions I had…very knowledgeable.
I was assisted by Maria O and she was great! She definitely deserves recognition over there as she was very punctual and eager to help me out however she could
Pamela and Maria have helped me many times and are always happy to help! I’ve been a long time customer of TXU. Customer service is always great to work with. Thank you for always being pleasant!!!
The WORST company EVER!! They are a MONEY HUNGRY lame company. They will put a hold on your account to switch if you are even 100$ past due. TXU ENGERY is only after your money with high as Market rate bills. Bill keeps going up each month …
I used the chat option to reach out to TXU about extending my payment a few days. The representative who helped me was named Maria Ortiz and she made sure to provide me with the different options for my account. She was very helpful and …
I have had multiple friends have a great experience with TXU representative, unfortunately that was not the case today. I have been on the phone for almost 5 hours and counting with TXU. So far the first representative sent me through a …
Our service has been great with TXU and we are always provided with excellent customer service. Maria O. helped me today through chat. She explained everything I asked and was very pleasant to work with.
Man i dont think ill ever use another energy company. Im TXU for life! Im big on customer service and TXU is #1 for me! Thank You to all of the CS Reps and Supervisors! Yall are awesome!!!
Should be no stars. Scammers, they charge way more than advertised. they are the most expensive. DONT fall for their 50% off or nightly free. there is nothing free from them. For an apartment with modest usage the bill comes up above $200. …
Judging by overall service and not just one time like most reviews here, I have to say this company has gotten really bad. The last several years, us and our neighbors have had constant outages and surges-one even fried the surge protector …
I had an unexpected experience which now days many of us seem to have stumbled into to obstacles like mine. However, do to miscommunication my electricity was disconnected now keep in mind I woke up to the most Blessed moment being awakened …
I spoke with Marisabel R. and she was informative and professional. Explained my options and the difference in the plan choice. End of year renewals are usually something I dred doing, but she made it easy. Thank you Miss Marisabel R.
I had some questions about my first bill from TXU, and they answered all of my questions in a very quick and precise manner. Very happy that they put my mind at ease and now I know what to expect.
Estuardo Villagran was very prpfessional and understanding and was willing to help work with us during a rime of year where hardship and medical emergencies seem to wiegh on us more than ever. Estuardo was curteous and understanding and we …
Today I was assisted by Nataly C and she was very helpful in changing over my plan to one that should be more cost effective for me over. I really appreciated her time and assistance.
Used the chat option and I was connected quickly. Had a question regarding our bill and was successful at getting it rectified. Customer Service agent was very knowledgeable and quick
The worst electric company in Texas. I would run the opposite direction and fast. I have been with TXU for 6 years since living in Texas and the first time in 6 years my electric bill quadrupled within one month (I moved from one apartment …
Kathya G who helped with my account is very nice and friendly. I honestly typed my zip code wrong but she still checked it all for me. The service is good, and 5 stars for them.
I think it’s kind of shady that this is a review for TXU Energy but shrouded in leaving positive feedback for a customer support rep. ANYWAY 5 stars out of 5 for Dania F. who was great and super helpful. TXU Energy as an energy providing company is fine(?)
My customer service experience was great. She had so much patience with me, she explained everything in detail, gave me options, and satisfied my call in a timely manner. Overall a great customer service rep.
Received a phone call today about an order to disconnect my electricity. I was surprised to hear about it and told the representative that this was an error. Since I didn’t want to give out private information, I told him I would call TXU …
I was very pleased that I could disconnect and re-connect without having to terminate my contract. I have a month between when I will be out of one house and into another and Jose Martinez was extremely helpful and completed my request through online chat in about 10 min!
Very difficult to speak to anyone. Multiple aimless transfers. My score is primarily attributed to customer service rather than any particular electrical service.
I’m very disappointed and dissatisfied as a customer. Not only are you not sending me my bill via email as requested multiple times. I pay my full balance and then they’d automatically more charges accrued. They say they’re is multiple …
I was having trouble logging into my account until I started chatting with Ms. D. Avila, and she was very patient with me, walked me thru the process and got me logged in. Ms. Avila was very helpful, and got me thru the issue I was having.
The agent that I spoke with today Diana V. was very understanding and patient and she helped me resolve my issue in a logical way that did not put me into a bind. She took her time and explored every option until we agreed on what was best. TXU has great customer service and Diana is part of the reason why!
I had to use the chat today to arrange some things. Diana Vela was awesome and able to help me! She even waited until I made my payment to make sure it all went through correctly. Thank you Diana!
My account has been hacked and I’m being charged for electricity in another city I try to resolve it but they outsourced there customer service and they act like they don’t understand there is no office I can go to to explain and show the …
Estuardo was our online virtual assistant with TXU. He was very helpful & understanding towards our situation and provided great customer service. Thank You!
Spoke with Walter as well as Alex through chat (2 different issues I was having), they were both awesome at handling what I needed and getting things done in a fast courteous manner.
Diane was great with assisting me, a previous TXU customer, re-new service. I am happy to be back with a company that helps resolves my issues and questions.
Thank you
Warning ⚠️ ⚠️. SCAM!!! How did this Company get positive reviews is beyond me!!!..the worst Electronicity Company I’ve been with so far. I signed up in September 6/22 never received a bill for September or October. All of a sudden I …
Bad customer service experiences. I’ve been with txu for 7 years and now I’m having issues with then charging me twice. I had to call me bank to get them to stop the payment. Didn’t get any assistance from txu. I’m having issues with my …
I had a great representative, Maria O. today. It has been a difficult road in dealing with the passing of my mom and her account details. Maria was kind and patiently helped me to update the account and apply the TXU Rewards to the balance. More representatives need to be like Maria. Thanks!
Been a TXU Energy customer since 2019 and I have always been happy to be able to use them for my electric provider. I thank Diana Garcia for the great help today. Thank you TXU Energy
Allan Reyes was able to assist me through the TXU chat easily. He was super helpful and it didn’t take long to get what I needed done. Very quick and easy!
Had situation arise concerning my utility bill. Was able to work it out with the online chat to arrange for payment and a deferred payment plan. The operator was very helpful in giving me several options to help me resolve my issue. They also gave me other options to get help from other agencies. All and all a pretty good experience.
We’ve been with TXU for 4 years had never had a problem with them till recently. We moved into this apartment and our bills were outrageous $800 and we are hardly home cause of work. So we had a technician come look at it and he told us it …
I was a loyal customer for over 20 years. I moved and discontinued my service in February 2022. I had to provide care for an ill relative. Unfortunately, life happened and now I am ready to restore electric service.During my relative’s …
I have been with many electric companies and by far TXU has been the greatest, My experience with you has been wonderful and great. I love TXU they are doing a great job Kuddos to Ms Diana Garcia she was wonderful and did a great job in getting my renewal done. I will cont to praise TXU and their employees they do a great job.
I am very satisfied with TXU and their outstanding customer service. Nataly C was very friendly and easy to talk to about my new services with TXU. She made everything so much smoother. Thanks TXU and thank you Nataly!
Maria Ortiz was the representative that assisted me. I appreciate how she listened to my questions, waited patiently and was able to answer my questions in the best way possible. We were able to resolve every issue i had with my account. Thank you for your great service!
1st time using a live chat so I was nervous. A wonderful person, Ana helped me get my bill straight. She was polite, patient, and extremely helpful. Wonderful customer service.
TXU Energy is the Best with affordable rates and great services. Dania was wonderful in the live chat and was able to find me the best renewal plan for my energy usage! Dania was very professional, courteous and patient with all my questions. Thank you TXU Energy and especially Thank You to Dania!
I spoke with an agent that was probably in some third world country a few days ago, all I wanted to do was to cancel my account since I am moving out of state. He had the audacity to offer to transfer the service to another address even …
My TXU Customer Service person, Kathya G, was extremely helpful, professional, and got done what I needed. It was under 5 minutes and she was completely understanding. …
All good. I was approached by some people from another utility company while shopping at Walmart about a month ago. Long story short I’m glad TXU handled the details, and everything is back as it was.
I had Allan R as my call rep and he is awesome. I was frustrated since i had the wrong address on my account and had already called earlier and he was patient enough to help me through it and make sure that it was not causing me an inconvenience.
Dania F has really helped us out tremendously today and our family appreciates her professionalism as well!!!! She is the reason I did not switch companies today! lol
I used the online TXU chat and both Kathya G. and Maria O. were very patient and helped me resolve my issue online. I’ve had to use the online chat in the past and each time the service has been excellent, prompt and helpful.
I want to give a huge thank you to Kathya G, she helped me and was so patient and understanding. I love when people listen to you a not just flat out ignore you. Kathya reviewed options that was available to me and came up with a solution. Kathya provided the best customer services I’ve ever received from anywhere!
Diana was the TXU service member who chatted with me today to help me resolve some problems I was having. As a senior citizen who is technolgically challenged, I found her very helpful and patient. She answered all my questions and guided me through the processesses of resolving my issues. I give her an excellent review!
Great, honest service. Was provided with great service and no hidden fees. As to online support, very helpful conversations with Dania Fernandez. Quick and accurate help/information! Would use them again as an electric provider.
Diana V was a customer service agent online thru the chat live option on the txu site , if you were unaware these people will really help you and can make life easier for you with bills , thank you live chat team
Horrible customer service and out right liars. TXU called me and requested I switch my providers and they would cover the early termination fees. Once I switched the account, TXU is refusing to cover the termination fees. They are …
Got on chat to renew my energy plan and it was fast, easy, no hassle and they got it done. Sent me doc to sign and I was set to go. Thank you Marisabel R for making this a great experience and not bogging me down with questions or …
Ive been with TXU over 18 years and have always had the best customer service. There was one time two years back that I switched providers due to the cost- but then TXU contacted me 2 months after the switch with an offer to beat the other company’s pricing and to get me back. HIGHLY RECOMMENED.
So far my experience has been great with TXU. Allan R helped me to review plans and also switch to a better plan recently to save more. I really love the plans that help you save during the winter and summer. I havent had any issues and love customer service.
I work from home so I was really responding kind of slow via chat. But my agent Angel V was so patient and understanding and provided me with the needed assistance
Elisa, the Account Specialist that helped me with my questions & concerns was totally on point. She took ownership of what I was needing, she was friendly & polite the whole time. She had a great personality to match. TXU has been like a …
I’ve been a TXU customer since 2019and have had nothing but great experiences. They’re honest, take good care of Me, they have expensive plans but No hidden fees 😊and their customer service is always super helpful and kind🫶🏻! I most …
I have been with them for 6yrs and they have been awesome. The customer service is also amazing which is a plus for me. Diana V was amazing with her assistance as well!
Dania helped me today and gave me awesome options and further explained to me how I could get my bill lowered considering the weather in Texas right now. 10/10 experience.
TXU has always been a great company to me, some of the plans can be a bit pricy but, that’s just energy in general these days. They’ve always been ready to work with me, I never get the run around, and their customer services is one of the …
Will most def do their best to work with you on any budget, schedule and situation that may be yours. Always willing to give me extra time I need to make ends meet 👍🏾 …
Thanks TXU Energy and especially, the rep Arlen Miranda, who worked very hard on 2/8/2023 to find me the best fixed rates. Thanks for an outstanding customer service.
I’ve been a TXU customer since 2015 and have had nothing but great experiences. They’re honest, take care of you, have reasonable rates and great plan options, and their customer service is always super helpful and kind! I most recently …
I have no idea how TXU gets any positive reviews. My father passed away recently and settling his affairs has been relatively easy UNTIL I got to TXU. What is already a stressful situation was only compounded when I spoke to the agent. He …
I started off being very frustrate and spending over 2 hours on the phone, hung up on them and went to the chat version online. I got Pamela R and wow she really solved all my issues and was so incredibly helpful. I wanted to cancel when I first got connected with her but she was so helpful that I was convinced to stay!
I rarely write personal reviews of an employee. However, TXU has a very good one. Walter Fajardo. He’s considerate, knowledgeable and efficient. Very good customer service.
Been with TXU for a year & bill was manageable. These past 3 months my bill sky rocketed. I have went so far to even downloading the TXU to manage my bill & there is simply no explanation when I’m barely here at home. Not even using the …
My wife and I were going through a very rough time and faced difficulties financially. When we needed assistance, a kind customer support agent Diana V was thoughtful enough to help us out as much as she could. She understood our needs and …
Love this company and love their customer service, especially Arlen and Maria help in renewing my plan and moving my service to a new home. They are the best 🙂
Agent was helpful with somethings but contradicted herself continuously. Go from an avg bill for 90 days to all of a sudden a $40 dollar hike out of nowhere. For new home owners or renters do not join their monthly plan. Be aware.
The customer service rep Diana G did a fantastic job helping me decide on a plan. I highly recommend TXU give her a raise. She walked me thru the process and gave me tine ti think about the new plan. Great job Diana!
Nataly C. went above and beyond to help me straighten out some concerns I had with my plan and in turn got me a plan that worked even better for my needs. Nataly was very personable and easy to talk to, it was an overall great experience!
TXU chat with Agent Maria Ortiz was great! Great customer service! Helped me with everything I needed, and quickly answered all my questions! Very professional!
Was helped by Esturado D and I have to say he went above and beyond to assist me in my worries! By far the best rep I’ve had to work with! I’d give more stars based upon his professionalism if it were at all possible!
Dania was very patient with me. I asked a lot of questions. She was able to get me great rates on my 2 different accounts, that were not advertised on the website. She’s a great sales rep.
On Chat line way better than the confusing phone calls .
and the crazy talk with plans. She explained everything Easy Peasy. So best plan at the moment is the 12 month plan
Probably the best electric company thus far. My lease ended and I had to terminate my plan. I’m not much of a phone call person and I was able to get everything done via live chat on their site. Super convenient and the TXU rep Allan R. was very helpful. Highly recommend.
Marisabel is amazing at what she does! She answered all my questions, helped me understand what I was confused on and helped me pick the best plan for my household. She was 100% with her knowledge of the job!
Elisa Hernandez was a great help on the online chat. She was very patient with the million questions that I had. I went from wanting to change companies to locking in with TXU for another 3 years
This review is taking place because my situation was horrendous with my previous electrical company. I had to break the contract with them and the customer service rep was with me through the whole process. Answered all my questions. Good first date. Lets see how the relationship goes!
It sucks that the cost of everything is rising, but Diana G. explained my options and showed the best deal available to me. She answered all my questions promptly and clearly. The sign up/renewal process went quickly and was very easy once I made up my mind on a plan.
The reason I’m still with this company is because of the AWESOME customer service. They are willing to help you out and go out of their way for you if they can. The prices have gone up, but so has everything else. Would definitely recommend this service.
Their customer service team was so kind and helped me cancel my plan when I was moving! One thing that I did not have to stress about! Thank you Estuardo and Allan!
Really thinking about break my contract with them. They stated I’ve broken an agreement with them when they can look in the message translation that it was renegotiated not broken. Verbiage is very important on anything and I don’t like they are stating something was broken and I’ve never even had a disconnection.
Kathya was a tremendous help to me! She was prompt, knowledgeable, and courteous. She resolved my issue quickly and I am highly satisfied with her service. Great work!
I’ve been with them for about 3 years now and so far so good. The only issue I had with them is that they kept trying to get me to do a plan they wanted me to have, but I already had done some homework and decided what I wanted before I …
I’m in the process of moving and called this afternoon to cancel service but their systems were down. When I called back later that day, they said they couldn’t take the order until 2 days in the future because it was after hours. I feel …
Silvia M provided me with absolutely amazing customer service. Thank you Silvia for helping me renew my plan, plus all the wonderful tips you provided to make my experience better. I learned about several helpful tools to track my usage and find ways to save that I didn’t know about before.
I live in an apartment and my bill was 400 last month and now it’s almost at 300 … I hardly keeps lights on and the heater on but it’s steady going up even with the season pass which should be 50% off … I will never work with TXU ever again this is outrageous
Maria Ortiz took time from her daily duties as a Representative for TXU bill person to assist me as a disabled individual with information to relocate my electric meter and also provided with info on assistance in paying my other bills. …
Dania was very immaculate with her information and going above and beyond with her service. She was also very patient with me when I was having issues with sending a. message in the chat instead of just releasing the chat. …
Needed help transferring my service to my new address. Completed the process 100% by chat with Arlen M. Absolutely the best customer service and the whole process was quick and painless. Arlen is great!
Diana V was very helpful with figuring my account. She extended herself to ensure they’re no discrepancies with my account and that means a lot especially dealing with my illness. She was so sweet and caring and you don’t get that so much speaking to respresentatives currently.
During our first freezing weather I lost my electricity. I called customer service and was helped by Angel. In a few minutes my service was restored remotely. I am a happy TXU customer. 😊 I thank Angel Vasquez for being so kind and solving my problem quickly. …
Dania F. provided me with “A-1” customer service today. She assisted me with setting up service transfer. Everything went so smoothly! She was very thorough and professional. She definitely made my day!
Maria Ortiz was a super awesome rep to speak with. she helped me understand my bill and helped me process a split payment. she was pleasant to talk to. Thanks Maria for everything!
the customer rep, had quick and concise answer and provided a swift solution. I have been with TXU with several accounts for several years, and I love the energy options, quick service and expert online service.
Angel Vazquez was very helpful and knowledgeable. He took the time to address my concerns and explain. He made great efforts and his customer service was excellent! I thank him for helping me understand. Thank you Angel!
It was a breeze signing up for TXU Energy through the text chat on the site. Diana Garcia Helped me out with all my questions and concerns and found the best plan for me. Highly recommend her!
Allen R was so helpful in setting up our account today. we tried to set it up over the phone last week and they just couldn’t get it done correct. Allen took care of everything!
I was with them for two years and its was awesome! Great customer service. I was able to set up my energy service through the website, and the process was painless. Quick and easy! TXU is the best electricity company that I used. Very Helpful links and excellent customers services ever!
The customer service agent, Estuardo, that helped me today was outstanding. He spent a great deal of time with me on chat and made efforts to resolve my concerns that went well beyond his responsibilities. He was able to make a big difference to my situation and he is much appreciated.
Angel v was a lot of help and even told me on ways towards the end that could assist me moving forward to help me not just with my electricity bill. He was extremely helpful and nice wish I could have gotten to actually speak with him.
Dana A. was the agent that helped me today. She was so friendly and made me feel like she really cared and wanted to help me. I am so appreciative to TXU for having such a great employee and for allowing her to go above and beyond for what my family needed. Thank you Dana! I am so grateful.
Elisa was my agent and she was so helpful!! The service was quick and they made it really easy!!! It took less than an hour to set up, really great experience!
Great customer service easy process to enroll i like how you can pay half of the deposit and then the rest which works best for most of us i just joined the Family Nataly C.was awesome very helpful
As a Senior Citizen I appreciate the help to transfer my account to a new address. Jose Martinez was so helpful and knowledgeable that he made it easy to move my service. Thank you so much.
Oh gosh, it was wonderful! i have been calling, email TXU so I could set up my pw and they kept telling me that a temporary pw was sent to my email. I checked and nothing! I happened three times. I decided to chat today and he resolved all the issues, in a very short period of time. Thank you very much!
As A Realtor, I sometimes need to set up a home for Electricity. Despite being a bit more than I prefer to pay, TXU setup is the easiest and fastest. I used the chat feature on the side of the page, and in 10 minutes, I was done. 3 hours …
Nataly Carias was AMAZING! She was amazingly responsive and thorough in explaining what the plans meant to me. I enjoyed our chat and I would highly recommend her! Thank you, Nataly for getting me set up!
Worst energy ever , they lied took too much money . Never ever trust them . My normal bill was ok and they told me they have best price and they charged me installations and …
Good support assistant. Helped me with my questions well and everything. Thank you Arlen Miranda.
Nataly helped me explain in great detail my bill- broke it down and helped me find my best plan. TXU needs more people like her in their team❤️❤️
Nataly C was very friendly and knowledgeable in assisting me with moving my service. She followed through with corresponding resources in a timely and professional manor which made the process very simple and pain-free! …
I don’t have the neccessary document to do the online enrollment, TXU agent in the online chat (Walter Fajardo) was extremely helpful and responsive. He helped me to enroll to the right plan and have the electricity up right on the next day. Thank you!
Big Shout Out to Allan R he was a big help today in getting my electricity set for me on my new home. I would highly recommend him if your looking for some electricity.
Nataly was very resourceful and helpful. She was quick with signing me up and made sure I knew what she was doing while I waited on the chat.
Customer rep- Maria Ortiz was super friendly, professional and helped me in all my plan and account concerns!
Thank you Maria!!
Miss your bill by one day and they charge you with a 9.95 disconnection notice fee on top of a late fee. No grace period. One time I set up a payment arrangement and was still charged for disconnect and late payment.
Chat customer service is great! They work with you for payment plans. Diana is nice and patient with you.
Had to renew plan with Txu. Marisable offered a plan that was great right off the bat. Did some checking with some of the other Txu plans with a small wait time… what was offered was the best. Smooth sailing on the renewal. Little to no time and hassle. Quick and simple. Thanks Marisable and Txu
Kathya was very helpful she assisted me with splitting my payment and gave me some very helpful info on helping me with my payment for assistance if I needed it. She took her time and was very patient with me.
Used web chat service with representative (Diana A), was very helpful in clarifying and sorting out the bill discrepancies. One of the best customer service in the region from a energy provider. Highly recommended.
the most expensive electrical service in the Whole state of TX. I had only AC on during month of June at 75c on a vacant house without any tenant but still my bill went out the roof $265. even though i just installed a new roof couple …
I would rather leave no stars. I moved from one address to another. Instead of just transferring my existing services to the new house, txu started a new account and txu charged me 27.4 cents per kilowatt hr but told me it would be 11. …
Allan R was great help setting up my account with TXU. Informative and very patient!
I was having issues with setting up my new service through the website. The chat option was available and I was connected with Walter F.. He quickly fixed the issues I was having and was able to get me the service confirmation I needed. Walter, you were awesome!
Walter was an amazing help and easily explained the whole process. He answered all of my questions satisfactorily. I’ve never had an issue with TXU whether with customer service or bills.
I needed to cancel service at our rental house before moving to a new address, and Walter F. was very helpful in getting that sorted out. He arranged the cancellation day and updated the final address for the bill. We are continuing with TXU at our new home. Thank you, Walter!
Dania F. was an absolute pleasure to do business with. She answered all of my questions and went above and beyond to help me get everything that I needed. I’m sad that TXU will no longer be my provider.
I was able to chat online and resolve any issues I had. Customer service was quick to help me out.
This is a pre-service review – Walter was very helpful answering all my questions on the plans TXU Energy has to offer. We are definitely considering signing up and that can be contributed to the great customer service I received.
TXU customer service is excellent. I appreciate that they are not only polite and respectful, but they sure do get my questions answered quickly so that I can get on with my day. It is simple and easy to be a customer!
Have had TXU a number of years and have been totally happy with their services Plus their service has been top notch even thru Hurricane time. Thank you TXU for your service will never be forgotton. Dawn Helberg
Great customer service! Walter answered all my questions and got me pointed in the right direction.
Mr. Allan R. helped me with transferring my service to a new place. His professionalism was first class !! He understood the process and handled without delay. A real value for TXU Energy !! Thank u
All I did was get a quote online and someone stole my identity. No one will call me back. I’ve talked to 20 plus people and did everything I needed to report this. You’re billing my house address that I live in but servicing TWO addresses …
Marisabel was absolutely amazing! Perfect service! Flawless victory lol The questions were clear and concise. She took action swiftly and I had what I needed in a few minutes. I couldn’t have dreamed of better service! MVP!
Maria Ortiz was a great TXU energy Representative. Extremely patient and understanding! Love the service.
Switching from TXU has been the first time my unit didn’t run constantly. I had $600 bill, and I will no longer ever use this company again.
Maria Ortiz was very nice and efficient with my needs. Thank you for helping with my problem.
Great customer service!!! Diana went above and beyond her job and really!!!! Really!!! Helped me!
Walter was amazing and took the time to explain my bill for me. He even gave me tips on areas I can improve on when trying to save money. Thank you Walter!!!
Eduardo was excellent at resolving my issue in the online chat feature.
helped my transfered my service when i was having trouble locating my new place everything went smooth and my problem was settled
Maria Ortiz was an amazing help today with getting a payment arrangement set up to help my family. TXU has been great about working with us on really high summer electricity bills!
Have had nothing but great experiences interacting with them from minimal wait times and always talking to someone that was genuinely interested in helping.
Arlen Miranda is the best Customer Service agent I have ever chatted with.
They are no help at all., offered a payment extension but a partial payment needed to be paid in 24 hours. If one is struggling what makes you think they would be able to make this payment.
TXU is amazing. I never have any problems with my electricity going out, except in instances where it can’t be helped, like rolling blackouts. Every TXU employee I have worked with has been exceptionally helpful.
My experience with Elisa H. In the customer service department was very helpful. She made the process of moving so easy for me. She also gave me tips for next time. 10/10
So, their home protection plans are garbage. Had an AC go out and the company “Cinch” did everything in their power to not fix or replace anything. TXU made it easy to cancel the protection program though. …
Customer Service was great, Nataly was a big help with information and getting my services disconnected. I was with TXU since 2016, it wasn’t the cheapest but it wasn’t the most expensive either and I had no problems with them.
We have been long term users of TXU Energy. In the long run, their service and cost has been definitely worth the little we spend. Today I set up an additional service for our young adult who is moving out and into an apartment. The agent …
If I could give them zero stars I would. Worst service I have ever experienced in my life. Two times I received emails that my account had been closed and I should expect my electricity to be cut off within 24 hours. I NEVER canceled my …
Very nice and professional online chat, I disconnected service at one of my addresses and it only took a few minutes. I have had service since 2009 with TXU at my perm. residence.
Kathya G went above and beyond to help us with our account request. We wish we had TXU in our new building because it’s one of the best electric providers and their customer service is good. Sad to leave but I’ll definitely consider using this provider when we own a house and have the option to choose our own providers.
Absolutely horrible told them I couldn’t make a payment and let them know it was gonna be a few days late told me I had until the 30th to pay but cut my power 2days later on the 17th called to see why and they said the agent forgot to …
Walter at TXU Energy did such an amazing job at helping me switch companies and also helped explain to me and walk me through which service would work best for me. The company I was with before just wasn’t cutting it and I’m very happy that TXU made the switch so easy!!
Great experience taking care of transfer, cut off of account when moving. I have used TXU for electric needs for a long time. Great chat customer service.
No other issues, but charging someone a $300 new month to month contract instead of granting a two day extension at the flip of a switch is blatant money grabbing
Diana was super nice and helpful the whole process was really easy.
Great customer service.
Estuardo and Silvia were very helpful!
My first bill came way too high and did a chat with Allan R., who not only gave me bill credit right away but also guided me all the way to change my electricity plan to the cheap and best. Very very kind and courteous and eager to help to give us relief.
My name is Bryce, using my wife’s account. Diana was super helpful in fixing a problem with my account. After momentary confusion, she was able to recognize what happened and what needed to be done. Superb service!
Every time I use the chat feature TXU Energy offers, it’s a great and easy experience. They were able to answer my questions and get my service updated easy peasy! Shoutout to Nataly C, Maria O, and Pamela R for their GREAT customer service!
Been with TXU for a few years. Never really had any problems. I enjoy the user friendly settings that allow me to manage my online account, tips on how to save electricity and monitor my usage. It would be great if I could monitor my …
Arlen M was very helpful, kind, and made the process run so smooth.
Very unhappy with my experience with TXU. Had to get in touch with their Issues department due to being billed when I no longer had service with them. My service had expired and they claimed I approved continuing month-to-month service with …
The TXU representatives provided great service. They understood our situation and responded in a timely manner with a plan that fit our needs.
She was very helpful and offered me other options that are available to assist with my bill.
Diana G was very professional and through with the knowledge of assistance myself with the transferring of my services.
Thanks a bunch 10 stars
Wonderful customer service support through chat. It was a pleasant experience.
very helpful customer service, also allows free and flexible plan changes within txu plans
Allan Reyes was efficient and extremely helpful. Great customer service!
Great customer service from the agent that handled my call today. Swift and knowledgeable.
Estuardo Diaz, was so informative, patient and helpful on providing the best customer service experience. I love how you have live agents on alert to help us, customers, be valued and heard promptly with our questions. TXU Energy chooses quality! Five Stars!!
Dania was very helpful and I’ve received a lower rate so I’m great.
TXU energy – DIANA V service representation person.
Great job!
You are awesome.
I had the wonderful customer service was very helpful and did a great job.
Estuardo Villagran assisted me today and the customer service was superb as usual. Expressed care, patience, and professionalism. TXU has shown me nothing but love for over 20 years. Thank you.
Angel V helped me resolve long waiting service request, she was quick and very responsive
Great experience with chat. Dania F. Helped me a lot and answer all my questions.
Arlen was super helpful! And easy to work with! 10/10 service.
The reviews are fake this company is way too expensive they add unnecessary charges to your bill please please don’t get them … let’s not forget it’s no deposit so that’s what makes it sound good and of course the name has been around for …
Maria. O. Was extremely helpful and professional. All those who work in customer service should be trained by her.
This is one of those set up username and password that you rarely login to. I needed to today and couldn’t remember either one of them. The team through chat line TXU came through for me. Thanks! They need a raise.
I was assisted by Diana Garcia about switching my service to TXU. She was very nice and helpful!
I don’t recommend this company at all. I had 2 bedrooms apartment and paying around 150 to 200 depending upon the climate I moved to different address on august with same 2 bedroom apartment now I’m being paid 350 to 400 . When I talk to …
Customer service was very helpful in assisting us with Autopay when we had fraudulent activity on our account!
The customer service knew what I needed and would send the information I required. A short and quick accomplishment.
I just signed up for TXU Energy for my new apartment. Arlen couldn’t have been more helpful. It was a quick, easy and painless process. Thanks Arlen and thanks TXU!
I had a WONDERFUL EXPERIENCE !!! Ms. Maria Ortiz, was very patient and knowledgeable. She went above and beyond to make sure that I was well taken care of.
Ms.Pamela R. R was great at at assisting me signing up for new services today..she went above and beyond to answer all questions I had…very knowledgeable.
I was assisted by Maria O and she was great! She definitely deserves recognition over there as she was very punctual and eager to help me out however she could
Pamela and Maria have helped me many times and are always happy to help! I’ve been a long time customer of TXU. Customer service is always great to work with. Thank you for always being pleasant!!!
Excelente service from Arlen M, she provides me with all the options and details to setup my elecitricity plan. Thanks
Good experience.
Nice agent Angela V. to chat with.
Didn’t push or rush me. Very patient.
The WORST company EVER!! They are a MONEY HUNGRY lame company. They will put a hold on your account to switch if you are even 100$ past due. TXU ENGERY is only after your money with high as Market rate bills. Bill keeps going up each month …
Nataly C was very helpful. Truly appreciate the customer service and the other services she presented.
Estuardo D did any amazing job. He answered all my questions and helped me out so much. Thank you Estuardo for being awesome!
I used the chat option to reach out to TXU about extending my payment a few days. The representative who helped me was named Maria Ortiz and she made sure to provide me with the different options for my account. She was very helpful and …
Online chatted with Arlen Miranda! Was great customer service and easy setup for a new plan!
Your agent was very helpful. I hope my bill will be as low as it can be using the plan she suggested.
Dania, made it easy to switch providers and helped me pick a plan that would work best for me and save me money. …
I have had multiple friends have a great experience with TXU representative, unfortunately that was not the case today. I have been on the phone for almost 5 hours and counting with TXU. So far the first representative sent me through a …
I had Diana V as my customer service associate. She was super helpful and really good about showing me how to get back on track
Needed to set up new service for a college apartment, and Arlen M was very helpful and made the whole process easy.
Our service has been great with TXU and we are always provided with excellent customer service. Maria O. helped me today through chat. She explained everything I asked and was very pleasant to work with.
Maria O was a great rep! She assisted me with my needs and provided additional resources if I needed payment assistance.
Man i dont think ill ever use another energy company. Im TXU for life! Im big on customer service and TXU is #1 for me! Thank You to all of the CS Reps and Supervisors! Yall are awesome!!!
I was impressed with the efficiency and quality of help I received from Marisabel R while on the chat feature of TXU. Keep up the good work.
Should be no stars. Scammers, they charge way more than advertised. they are the most expensive. DONT fall for their 50% off or nightly free. there is nothing free from them. For an apartment with modest usage the bill comes up above $200. …
Judging by overall service and not just one time like most reviews here, I have to say this company has gotten really bad. The last several years, us and our neighbors have had constant outages and surges-one even fried the surge protector …
I had an unexpected experience which now days many of us seem to have stumbled into to obstacles like mine. However, do to miscommunication my electricity was disconnected now keep in mind I woke up to the most Blessed moment being awakened …
I love the chat function, I have been able to do literally everything using it. All the agents have been super helpful
I spoke with Marisabel R. and she was informative and professional. Explained my options and the difference in the plan choice. End of year renewals are usually something I dred doing, but she made it easy. Thank you Miss Marisabel R.
I had some questions about my first bill from TXU, and they answered all of my questions in a very quick and precise manner. Very happy that they put my mind at ease and now I know what to expect.
Switched my plan on TXU and Arlen M was so helpful! Prompt at answering my questions and was able to help me within 10 minutes!
Arlen M was the best customer service rep…..I wanted my account close, she understood why and made it happen in a jiffy
Estuardo Villagran was very prpfessional and understanding and was willing to help work with us during a rime of year where hardship and medical emergencies seem to wiegh on us more than ever. Estuardo was curteous and understanding and we …
Today I was assisted by Nataly C and she was very helpful in changing over my plan to one that should be more cost effective for me over. I really appreciated her time and assistance.
Used the chat option and I was connected quickly. Had a question regarding our bill and was successful at getting it rectified. Customer Service agent was very knowledgeable and quick
The worst electric company in Texas. I would run the opposite direction and fast. I have been with TXU for 6 years since living in Texas and the first time in 6 years my electric bill quadrupled within one month (I moved from one apartment …
Kathya G who helped with my account is very nice and friendly. I honestly typed my zip code wrong but she still checked it all for me. The service is good, and 5 stars for them.
Maria O and Esruardo V chatted online with me and they both provided me with great information in a timely fashion. They were excellent
Diana V is an amazing person, she helped me solve some potential issues through their live chat.
I think it’s kind of shady that this is a review for TXU Energy but shrouded in leaving positive feedback for a customer support rep. ANYWAY 5 stars out of 5 for Dania F. who was great and super helpful. TXU Energy as an energy providing company is fine(?)
My customer service experience was great. She had so much patience with me, she explained everything in detail, gave me options, and satisfied my call in a timely manner. Overall a great customer service rep.
Arlen M. Was the agent that helped me in chat. She was spectacular and had amazing customer service. Thanks !
I had the pleasure of getting my account set up with Nataly C. Very good customer service and very convenient chat services😊 …
Received a phone call today about an order to disconnect my electricity. I was surprised to hear about it and told the representative that this was an error. Since I didn’t want to give out private information, I told him I would call TXU …
Angle V was very helpful. We were on the chat and everything was explained so well that all went smoothly.
Extended chat with Marisabel R before renewing my electric plan. Excellent customer service and very knowledgeable. …
TXU always has amazing customer service people. They handle everything quickly and correctly while being delightful
I was very pleased that I could disconnect and re-connect without having to terminate my contract. I have a month between when I will be out of one house and into another and Jose Martinez was extremely helpful and completed my request through online chat in about 10 min!
Walter was professional and a huge help. My request was fulfilled within 10 minutes without any problems.
Great service. And helped on my move. If I am ever back I will definitely get them again❤️
Very fast and easy service. Nataly was very helpful and the plan I received was excellent in my eyes.
Kathy was such help in finding a solution to my situation, I loved the service I received from her, very pleased.
Very difficult to speak to anyone. Multiple aimless transfers. My score is primarily attributed to customer service rather than any particular electrical service.
I’m very disappointed and dissatisfied as a customer. Not only are you not sending me my bill via email as requested multiple times. I pay my full balance and then they’d automatically more charges accrued. They say they’re is multiple …
I was having trouble logging into my account until I started chatting with Ms. D. Avila, and she was very patient with me, walked me thru the process and got me logged in. Ms. Avila was very helpful, and got me thru the issue I was having.
Eduardo d and customer service did a wonderful and great job helping me with my account concerns thank you so much TXU
The agent that I spoke with today Diana V. was very understanding and patient and she helped me resolve my issue in a logical way that did not put me into a bind. She took her time and explored every option until we agreed on what was best. TXU has great customer service and Diana is part of the reason why!
I had to use the chat today to arrange some things. Diana Vela was awesome and able to help me! She even waited until I made my payment to make sure it all went through correctly. Thank you Diana!
the Reps on the Chat were great! Arlen Miranda helped me set up a transfer of service and it was effortless!
My account has been hacked and I’m being charged for electricity in another city I try to resolve it but they outsourced there customer service and they act like they don’t understand there is no office I can go to to explain and show the …
Walter did a great job at answering all my questions regarding charging my new EV vehicle at home and how to save cost.
Estuardo was our online virtual assistant with TXU. He was very helpful & understanding towards our situation and provided great customer service. Thank You!
Spoke with Walter as well as Alex through chat (2 different issues I was having), they were both awesome at handling what I needed and getting things done in a fast courteous manner.
Diane was great with assisting me, a previous TXU customer, re-new service. I am happy to be back with a company that helps resolves my issues and questions.
Thank you
Warning ⚠️ ⚠️. SCAM!!! How did this Company get positive reviews is beyond me!!!..the worst Electronicity Company I’ve been with so far. I signed up in September 6/22 never received a bill for September or October. All of a sudden I …
Bad customer service experiences. I’ve been with txu for 7 years and now I’m having issues with then charging me twice. I had to call me bank to get them to stop the payment. Didn’t get any assistance from txu. I’m having issues with my …
Kathya G was very helpful and friendly. Help me with what I need it and understood my situation. Great experience.
Excellent Customer Service, easy to communicate with using the online chat function. Estuardo and Diana are awesome!
Allan Reyes was kind and helpful. They took care to explain their answers to all of my many questions. Thanks!
Love this company they are always very patient and Maria Ortiz helped me with all our concerns! Positive attitude always thank you TXU
Maria Ortiz was very understanding and had patience with me at this very frustrating moment I do appreciate her. Good hire TXU
I had a great representative, Maria O. today. It has been a difficult road in dealing with the passing of my mom and her account details. Maria was kind and patiently helped me to update the account and apply the TXU Rewards to the balance. More representatives need to be like Maria. Thanks!
Been a TXU Energy customer since 2019 and I have always been happy to be able to use them for my electric provider. I thank Diana Garcia for the great help today. Thank you TXU Energy
Allan Reyes was able to assist me through the TXU chat easily. He was super helpful and it didn’t take long to get what I needed done. Very quick and easy!
Helped me out, great customer service and ive always had fair prices. I have 2 accounts under them and have never felt over charged.
Had situation arise concerning my utility bill. Was able to work it out with the online chat to arrange for payment and a deferred payment plan. The operator was very helpful in giving me several options to help me resolve my issue. They also gave me other options to get help from other agencies. All and all a pretty good experience.
Had some issues with switching to a new address but txu’s support was able to quickly resolve it and get my power turned back on.
Their customer service chat is amazing. The representative Nataly C was quick and professional
We’ve been with TXU for 4 years had never had a problem with them till recently. We moved into this apartment and our bills were outrageous $800 and we are hardly home cause of work. So we had a technician come look at it and he told us it …
Diana was so helpful and finally gave me the answers I’ve been asking for months. She’s been the first helpful associate I’ve interacted with
I was a loyal customer for over 20 years. I moved and discontinued my service in February 2022. I had to provide care for an ill relative. Unfortunately, life happened and now I am ready to restore electric service.During my relative’s …
I have been with many electric companies and by far TXU has been the greatest, My experience with you has been wonderful and great. I love TXU they are doing a great job Kuddos to Ms Diana Garcia she was wonderful and did a great job in getting my renewal done. I will cont to praise TXU and their employees they do a great job.
I am very satisfied with TXU and their outstanding customer service. Nataly C was very friendly and easy to talk to about my new services with TXU. She made everything so much smoother. Thanks TXU and thank you Nataly!
Maria Ortiz was the representative that assisted me. I appreciate how she listened to my questions, waited patiently and was able to answer my questions in the best way possible. We were able to resolve every issue i had with my account. Thank you for your great service!
We moved to a state that didn’t provide TXU so we had to disconnect it. This is the treatment we received. …
1st time using a live chat so I was nervous. A wonderful person, Ana helped me get my bill straight. She was polite, patient, and extremely helpful. Wonderful customer service.
TXU Energy is the Best with affordable rates and great services. Dania was wonderful in the live chat and was able to find me the best renewal plan for my energy usage! Dania was very professional, courteous and patient with all my questions. Thank you TXU Energy and especially Thank You to Dania!
I spoke with an agent that was probably in some third world country a few days ago, all I wanted to do was to cancel my account since I am moving out of state. He had the audacity to offer to transfer the service to another address even …
My TXU Customer Service person, Kathya G, was extremely helpful, professional, and got done what I needed. It was under 5 minutes and she was completely understanding. …
All good. I was approached by some people from another utility company while shopping at Walmart about a month ago. Long story short I’m glad TXU handled the details, and everything is back as it was.
I had Allan R as my call rep and he is awesome. I was frustrated since i had the wrong address on my account and had already called earlier and he was patient enough to help me through it and make sure that it was not causing me an inconvenience.
The customer service on-line was very easy and the person taking care of my issue, Silvia M. did a great job.
Dania F has really helped us out tremendously today and our family appreciates her professionalism as well!!!! She is the reason I did not switch companies today! lol
I used the online TXU chat and both Kathya G. and Maria O. were very patient and helped me resolve my issue online. I’ve had to use the online chat in the past and each time the service has been excellent, prompt and helpful.
Basically, I like it. The service has been great and the customer experience is very good. Haven’t had any issues at all.
I want to give a huge thank you to Kathya G, she helped me and was so patient and understanding. I love when people listen to you a not just flat out ignore you. Kathya reviewed options that was available to me and came up with a solution. Kathya provided the best customer services I’ve ever received from anywhere!
Diana was the TXU service member who chatted with me today to help me resolve some problems I was having. As a senior citizen who is technolgically challenged, I found her very helpful and patient. She answered all my questions and guided me through the processesses of resolving my issues. I give her an excellent review!
Great, honest service. Was provided with great service and no hidden fees. As to online support, very helpful conversations with Dania Fernandez. Quick and accurate help/information! Would use them again as an electric provider.
Diana V was a customer service agent online thru the chat live option on the txu site , if you were unaware these people will really help you and can make life easier for you with bills , thank you live chat team
Horrible customer service and out right liars. TXU called me and requested I switch my providers and they would cover the early termination fees. Once I switched the account, TXU is refusing to cover the termination fees. They are …
Got on chat to renew my energy plan and it was fast, easy, no hassle and they got it done. Sent me doc to sign and I was set to go. Thank you Marisabel R for making this a great experience and not bogging me down with questions or …
Ive been with TXU over 18 years and have always had the best customer service. There was one time two years back that I switched providers due to the cost- but then TXU contacted me 2 months after the switch with an offer to beat the other company’s pricing and to get me back. HIGHLY RECOMMENED.
So far my experience has been great with TXU. Allan R helped me to review plans and also switch to a better plan recently to save more. I really love the plans that help you save during the winter and summer. I havent had any issues and love customer service.
I work from home so I was really responding kind of slow via chat. But my agent Angel V was so patient and understanding and provided me with the needed assistance
Elisa, the Account Specialist that helped me with my questions & concerns was totally on point. She took ownership of what I was needing, she was friendly & polite the whole time. She had a great personality to match. TXU has been like a …
I’ve been a TXU customer since 2019and have had nothing but great experiences. They’re honest, take good care of Me, they have expensive plans but No hidden fees 😊and their customer service is always super helpful and kind🫶🏻! I most …
I have been with them for 6yrs and they have been awesome. The customer service is also amazing which is a plus for me. Diana V was amazing with her assistance as well!
Walter Fajardo was a tremendous help with renewing my plan for the next year. Very easy to work with through the chat and very knowledgeable
Dania helped me today and gave me awesome options and further explained to me how I could get my bill lowered considering the weather in Texas right now. 10/10 experience.
TXU has always been a great company to me, some of the plans can be a bit pricy but, that’s just energy in general these days. They’ve always been ready to work with me, I never get the run around, and their customer services is one of the …
Nataly was SO helpful, patient and informative. She resolved my request in a very efficient manner.
Will most def do their best to work with you on any budget, schedule and situation that may be yours. Always willing to give me extra time I need to make ends meet 👍🏾 …
Thanks TXU Energy and especially, the rep Arlen Miranda, who worked very hard on 2/8/2023 to find me the best fixed rates. Thanks for an outstanding customer service.
I’ve been a TXU customer since 2015 and have had nothing but great experiences. They’re honest, take care of you, have reasonable rates and great plan options, and their customer service is always super helpful and kind! I most recently …
I have no idea how TXU gets any positive reviews. My father passed away recently and settling his affairs has been relatively easy UNTIL I got to TXU. What is already a stressful situation was only compounded when I spoke to the agent. He …
Silvia Mendoza was very helpful & polite. I am very proud to have TXU as my electric provider. Thank you so very much!
Diana Garcia was the person from TXU Energy that connected on the chat when I was adding service. Very helpful. Made the process quick and easy.
I started off being very frustrate and spending over 2 hours on the phone, hung up on them and went to the chat version online. I got Pamela R and wow she really solved all my issues and was so incredibly helpful. I wanted to cancel when I first got connected with her but she was so helpful that I was convinced to stay!
I rarely write personal reviews of an employee. However, TXU has a very good one. Walter Fajardo. He’s considerate, knowledgeable and efficient. Very good customer service.
Been with TXU for a year & bill was manageable. These past 3 months my bill sky rocketed. I have went so far to even downloading the TXU to manage my bill & there is simply no explanation when I’m barely here at home. Not even using the …
My wife and I were going through a very rough time and faced difficulties financially. When we needed assistance, a kind customer support agent Diana V was thoughtful enough to help us out as much as she could. She understood our needs and …
Love this company and love their customer service, especially Arlen and Maria help in renewing my plan and moving my service to a new home. They are the best 🙂
Agent was helpful with somethings but contradicted herself continuously. Go from an avg bill for 90 days to all of a sudden a $40 dollar hike out of nowhere. For new home owners or renters do not join their monthly plan. Be aware.
Walter F. was great!! He answer all my questions in a timely manner and was able to get me service started. Thanks Walter F. You were great!
Arlen Miranda was a big help. Got me taken care of. She was very patient professional and made me feel like I mattered.
Thank you very much Miranda.
The customer service rep Diana G did a fantastic job helping me decide on a plan. I highly recommend TXU give her a raise. She walked me thru the process and gave me tine ti think about the new plan. Great job Diana!
They where really patient with me and he understood everything while I had confused myself. Allen R. was a very nice and help through the process.
Nataly C. went above and beyond to help me straighten out some concerns I had with my plan and in turn got me a plan that worked even better for my needs. Nataly was very personable and easy to talk to, it was an overall great experience!
TXU chat with Agent Maria Ortiz was great! Great customer service! Helped me with everything I needed, and quickly answered all my questions! Very professional!
If you get a chat agent name Diana V she was very nice and speedy. She helped me resolve my issue
Was helped by Esturado D and I have to say he went above and beyond to assist me in my worries! By far the best rep I’ve had to work with! I’d give more stars based upon his professionalism if it were at all possible!
Dania was very patient with me. I asked a lot of questions. She was able to get me great rates on my 2 different accounts, that were not advertised on the website. She’s a great sales rep.
On Chat line way better than the confusing phone calls .
and the crazy talk with plans. She explained everything Easy Peasy. So best plan at the moment is the 12 month plan
Probably the best electric company thus far. My lease ended and I had to terminate my plan. I’m not much of a phone call person and I was able to get everything done via live chat on their site. Super convenient and the TXU rep Allan R. was very helpful. Highly recommend.
Marisabel is amazing at what she does! She answered all my questions, helped me understand what I was confused on and helped me pick the best plan for my household. She was 100% with her knowledge of the job!
Elisa Hernandez was a great help on the online chat. She was very patient with the million questions that I had. I went from wanting to change companies to locking in with TXU for another 3 years
This review is taking place because my situation was horrendous with my previous electrical company. I had to break the contract with them and the customer service rep was with me through the whole process. Answered all my questions. Good first date. Lets see how the relationship goes!
It sucks that the cost of everything is rising, but Diana G. explained my options and showed the best deal available to me. She answered all my questions promptly and clearly. The sign up/renewal process went quickly and was very easy once I made up my mind on a plan.
The reason I’m still with this company is because of the AWESOME customer service. They are willing to help you out and go out of their way for you if they can. The prices have gone up, but so has everything else. Would definitely recommend this service.
Great customer service. I was able to set up my energy service through the website, and the process was painless. Quick and easy!
Their customer service team was so kind and helped me cancel my plan when I was moving! One thing that I did not have to stress about! Thank you Estuardo and Allan!
Really thinking about break my contract with them. They stated I’ve broken an agreement with them when they can look in the message translation that it was renegotiated not broken. Verbiage is very important on anything and I don’t like they are stating something was broken and I’ve never even had a disconnection.
Kathya was a tremendous help to me! She was prompt, knowledgeable, and courteous. She resolved my issue quickly and I am highly satisfied with her service. Great work!
I’ve been with them for about 3 years now and so far so good. The only issue I had with them is that they kept trying to get me to do a plan they wanted me to have, but I already had done some homework and decided what I wanted before I …
TXU energy customer service is very helpful! Using their chat feature was quick and easy. My agent Pamela was very helpful!
Dania helped me find a plan that better suited my needs and budget. She was both friendly, professional and knowledgeable. TXU is lucky to have her.
I’m in the process of moving and called this afternoon to cancel service but their systems were down. When I called back later that day, they said they couldn’t take the order until 2 days in the future because it was after hours. I feel …
Silvia M provided me with absolutely amazing customer service. Thank you Silvia for helping me renew my plan, plus all the wonderful tips you provided to make my experience better. I learned about several helpful tools to track my usage and find ways to save that I didn’t know about before.
I live in an apartment and my bill was 400 last month and now it’s almost at 300 … I hardly keeps lights on and the heater on but it’s steady going up even with the season pass which should be 50% off … I will never work with TXU ever again this is outrageous
Maria Ortiz took time from her daily duties as a Representative for TXU bill person to assist me as a disabled individual with information to relocate my electric meter and also provided with info on assistance in paying my other bills. …
Arlen helped me resolve what I needed done with excellent customer service! They were very helpful and polite walking me through step by step.
Dania was very immaculate with her information and going above and beyond with her service. She was also very patient with me when I was having issues with sending a. message in the chat instead of just releasing the chat. …
Needed help transferring my service to my new address. Completed the process 100% by chat with Arlen M. Absolutely the best customer service and the whole process was quick and painless. Arlen is great!
Diana V was very helpful with figuring my account. She extended herself to ensure they’re no discrepancies with my account and that means a lot especially dealing with my illness. She was so sweet and caring and you don’t get that so much speaking to respresentatives currently.
During our first freezing weather I lost my electricity. I called customer service and was helped by Angel. In a few minutes my service was restored remotely. I am a happy TXU customer. 😊 I thank Angel Vasquez for being so kind and solving my problem quickly. …
Dania F. provided me with “A-1” customer service today. She assisted me with setting up service transfer. Everything went so smoothly! She was very thorough and professional. She definitely made my day!
Maria Ortiz was a super awesome rep to speak with. she helped me understand my bill and helped me process a split payment. she was pleasant to talk to. Thanks Maria for everything!
the customer rep, had quick and concise answer and provided a swift solution. I have been with TXU with several accounts for several years, and I love the energy options, quick service and expert online service.
Angel Vazquez was very helpful and knowledgeable. He took the time to address my concerns and explain. He made great efforts and his customer service was excellent! I thank him for helping me understand. Thank you Angel!
Allan Reyes was very helpful. He was able to find a better plan for me. We’ll see if our bill changes in a couple of months.
It was a breeze signing up for TXU Energy through the text chat on the site. Diana Garcia Helped me out with all my questions and concerns and found the best plan for me. Highly recommend her!
Allen R was so helpful in setting up our account today. we tried to set it up over the phone last week and they just couldn’t get it done correct. Allen took care of everything!
I was with them for two years and its was awesome! Great customer service. I was able to set up my energy service through the website, and the process was painless. Quick and easy! TXU is the best electricity company that I used. Very Helpful links and excellent customers services ever!
The customer service agent, Estuardo, that helped me today was outstanding. He spent a great deal of time with me on chat and made efforts to resolve my concerns that went well beyond his responsibilities. He was able to make a big difference to my situation and he is much appreciated.
Angel v was a lot of help and even told me on ways towards the end that could assist me moving forward to help me not just with my electricity bill. He was extremely helpful and nice wish I could have gotten to actually speak with him.