UCare is an independent, nonprofit health plan providing health coverage and services across Minnesota and western Wisconsin. Working in partnership with health care providers and community organizations, UCare provides Medicare, Medicaid and Individual & Family health plans.
| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
500 Stinson Blvd, Minneapolis, MN 55413
(Translated by Google) Excellent
(Original)
Excelente
Staff here are not patient. They do not listen to customer complaints or concerns.
Really frustrating experience on communication with UCare. Didn’t inform of plan ending due to nonpayment, and denied payment when it was tried to be complete from my end by both check and card. Happy to pay for your insurance, but the communication is incredibly frustrating, and customer support isn’t helpful.
Frustrating communication regarding premium being inactive. No notice regarding policy going inactive, and when trying to pay to catch up on premiums for the coverage provided, would not accept payments. Customer care service indicates to …
Completely unreliable. If they tell you they are going to call you back with critically important information do not count on it. If they say something should take a few hours, expect a few days. Good thing I’m not stuck relying on them for …
People are 🤔 …
Very helpful
Love UCare
Good health care
Friendly staff
Love my job
Operator was awesome
Terrible.
Good insurance
Just lazy people
Great
Never answer the phone
Good you care
Love U Care.
thumbs up on service
They are friggin rude!! 😡 …
Way to expensive deductibles are ridiculous
Good
Way over priced garbage coverage.
Good coustmer service
Hard to get ahold of anyone
430$ a month insurance is this a joke
People are always nice.
They rock
Help me with my insurance
Always pleasant on the phone.
I was in a commercial for them. Friendly folks!
Horrible transpiration service
Great customer service!
Hard to get meds rides
Great insurance
Rude people really stuck up never come here unless you absolutely must
Very Helpful and Resourceful!
I pay a crazy way to high of a premium and the website is too complicated
Reasonable prices for great coverage.
Ucare’s coverage and cost is great.
Only thing that needs work is 1 particular person who needs retraining.
Great services and wonderful insurance
NEED RIDE TODAY NO ONE HOME AT UCARE MAKE UP FOR MISSED TRIPS TO CLINIC THE WORST
This place is a joke.
Was told I could make a pymt there and couldn’t. Ins stinks
They are so informative and very polite.
Able to get answers good health care coverage.
You’ll get nothing figure it out after a week
They take all day to answer the phone dont pay attention to nothing you say and give you the wrong info they suck ass
Ucare is the best health insurance!
Best Health care company in MN
This I my second time I got good service
Didn’t get any help from them
They are the worst if yoir a diabetic they keep switching my medication
Very good service. They even had therapsts come to my house
Tried to speak to ANYONE regarding a problem with a bill… NO ONE TO TALK TO!!!!!!
Greatful for insurance
I have had this company for less than one week and they have already frustrated me and screwed up my transportation.
very rude service, agents refuse to get supervisors, was called a racist while the agent thought she had me muted, supervisor was even argumentative, the state needs to review the calls and clean house
Waist of time trying to call. Hung up on 2 times.
They try hard, but too many people who answer the phone are not adequately trained.
Just unbelievable care and love for it’s clients
Theyre completely dead to me worst service besides waiting on a taxi cab in rush hour what a total joke
I called for a friend that has that policy. Very friendly folks, willing to assist.
I have always had great assistance from UCare. Keep up the good work!
Terrible insurance, terrible customer service. Would highly recommend switching your plan if you’re able.
Just changed insurance so far so good
Horrible automated service!! I honestly lost count of how many times I have tried calling the numbers and chose so many options in order to speak to a representative and no one answers!! You just lost a customer.
If I could give a lower rating I would, when you call they’ll just connect you to another person & the cycle continues until you realize there incompetent.
UCARE TAKES FOR EVER ANSWER THE PHONE. I HATE WHEN I HAVE TO CALL FOR A RIDE AND THAN THEY DON’T ANSWER FOR A WHOLE HOUR IN HALF.
Insane wait times and all so they can cancel the ride on you without ever telling you. Over and over and over again.
Super helpful. They answered all my quedtions and took the time to work with me.
I love the options for healthy living. Programs and tools even a website dedicated to being healthy.
The website is not very user friendly. Needs some updates so people can find what they need faster and easier.
Love this place got all the Questions answered THANK-YOU VERY MUCH
No dentist is accepting my insurance when I really need to go to the dentist
I called customer service and spoke to a lady who was so kind, informative, and just over all the most helpful I have ever spoken with! Thanks so so much!
Great place great customer service great employees 👍 …
Unorganized transportation reps. They always mess up ride schedules for my disabled uncle, who missed a couple of his appointments due to lack of transportation.
Ucare never satisfied me in any way. So expensive for no service
Ucare is the worst still waiting for my 2020 card still dont have it im ready to find another health insurance im done with ucare is a joke
Phone call very helpful.
Typical insurance 80/20 split.Customer service is helpful and knowledgeable.
They were helpful.
It’s hard to find a dentist or take an eye exam. You have to go to certain places.
Pleasant I supouse I am pretty sure they have there days like everyone
This insurance company is trash. They do not cover any visits to IN Network visits. My wife is constantly getting repeat bills and has spent hours on the phone correcting their errors. Go elsewhere
Worst insurance company I have ever had…. People are rude and don’t have a clue as to what they are doing.
LOVE UCare. Yes they don’t want to pay for my lidocaine patches, but otherwise they have been excellent!
They put u on hold to long so the wait time could be a lot fast.. Otherwise customer service is good
They have been very helpful to me with covering medications and reasonable co-pays
Ucare is best but does not cover same medication
The monthly cost has changed aa few times recently, and they hardly cover anything, the motto should be “U care, because we don’t”
I will not pay for insurance that doesn’t give me anything for the $
Horrible customer service. Don’t get this insurance unless it’s fully subsidized because you would not want to have to pay out of pocket for this rubbish. Trust me they will screw you over so badly.
Transportation helps much-needed and very appreciated, thank you Minnesota and U-Care
Beyond terrible customer service. The reps are rude, hang up, don’t know anything. You can call 5 times and get a different answer each time. In fact we joke at our office the janitors answer the phone. So difficult and never any resolution. Hate dealing w them.
Good insurance coverage and the employees at UCare are always extremely kind and helpful on the phone.
As both a previous employee and a recepient of UCare services, this company exceeds my level of appreciation for what they do for their members. Thank you and job well done.
THIS INSURANCE IS THE VERY BEST BY FAR!!! I HAVE HAD SEVERAL HEALTH INSURANCES..BLUE CROSS..HUMANA..HEALTH PARTNERS AND THIS ONE FOR MY PLAN IS SO EXCELLENT!!!!!!
Outstanding coverage and customer service. I’ve had UCare eight-plus years and never had a complication or been unhappy with them.
UCARE MN is a life saver and I cannot thank them enough. I have and is given the best of service available👏🏽⭐️⭐️⭐️⭐️⭐️🥇 …
I found this site to be very helpful. If you get stuck, just call them and they are very, super helpful as well. In these days of Covid-19 they have been life savers.
I really enjoyed having you care insurance it’s been very convenient and easy and cheap I’ve never had one issue.
Just missed an appointment with the Minnesota Heart Institute due to miscommunications on the part of Ucare and Rem Joy. They try to blame me for this, take some responsibility. I have no place to get medication that I need.
One of the best insurance in mn they just helped me get braces and i’m so thankful 👍 …
Terrible, you are allotted 3 visits before they start charging you your deductible. What they don’t tell you is nothing qualifies for those 3 visits. Doctors don’t even know what is covered. I hope this company is issued a class action lawsuit.
I have had Ucare for seniors several years now. I have had excellent customer service and insurance coverage. I don’t understand the negative reviews. Just ain’t so.
Terrible customer service. My UCare online account has been locked for the past 3 months. I am unable to log in and pay my bill which is a huge inconvenience. I have called and emailed several times, and the issue has still not been resolved.
No stars as wait times are absolutely ridiculous. After on hold for over 50 minutes twice and was disconnected due to system error on their part. Currently on hold again.
Web site redirects you in circles. Doesn’t tell you when call center is closed on days preceding Holliday’s or what Hollidays are observed.
I have had Ucare Connect and they provide transport to my out of town appointments, they even let me request a specific van serve because of my disability. I appreciate all they do for me.
I am disabled and I am sure I am an insurance company nightmare – I’ve been hospitalized two dozen times in the past five years. I have had no problem with UCare paying covering expenses.
Tracy helped me immensely with an rx order issue. I really appreciate her kindness, and just having my UCare MA plan. Ty!!!
Not once have booked a ride through Ucare customer service a week ahead of time and it was never put, just waiting until I called to see were my and it’s not in, so when you book your ride please ask for the name of person not just take the confirmation number
Complete idiots. Worst customer service I’ve ever had the displeasure of dealing with. The bill/premium is wrong every single month. Numerous calls to try and correct, and they have absolutely no clue what’s going on. We’ll be dumping these morons just as soon as possible. STAY AWAY!
I used to not care at all until I started buying my livestock permits here. They make U care even if you don’t really care all that much if you have the right permits to raise pigs in your condo. They have a nice arcade too while you wait to make sure you qualify for government swine assistance.
U care is a wonderful company, but I don’t believe that the pharmacy department monitors the prescription prices closely enough. The percent utilization of prescriptions is directly related to the cost of the medication. That cost is not …
My family has been going to the same pharmacy for almost 20 years. The pharmacists know us personally and know everything about our health and medications. So…. why the heck does ucare keep making me fill certain scripts at Fairview. Once …
still fighting claim problems from March 2019.customer service appears uneducated,or unprepared to help.when they say they will call back in 2 days,plan on a 2 week wait,if your lucky.my most recent problems started in May of this year,20 …
The absolute worst customer service I’ve ever dealt with. I’ve spent about four hours this week trying to resolve an seemingly easy issue. I’ve been transferred back and forth, disconnected multiple times, falsely promised callbacks and still no resolution. I would take my business elsewhere.
Ucare has helped me immensely but at the same time the lack of dental care options as well as options for other specialist care is limited and the transportation line is atrocious.
Riders and Healthcare restricted because medical insurance policy has been modified due to medical professionals at, MHEALTH Fairview- St. Johns hospital using excessively systematic treatments avoiding or not inputting actual facts leading …
A nightmare. 20 minute waits for CS. Improper denial of covered services that take months to unravel. They take their sweet time approving anything, including dental crowns for children, which ARE a covered benefit, even when your child’s …
The Worst! I signed up through MNSURE on time for Jan. 1 2018. Phone call after phone call. No welcome package, no online access, oh but I got a bill that was incorrect. Same thing as last year. I only pick these guys because it’s cheap. I do love this Government health care. It’s just like going to the DMV.
Absolutely, every order by clinic denied, at least once. Ongoing prescriptions need prior authorization (which means at least two to three phone calls, repeated trips to pharmacy and days of delay in getting meds) every calendar year. New …
Ucare has the WORST customer service EVER!! It’s taken over 4 months to get an insurance card for my 3 year old! (And I still do not have them) He split his head open and needed staples at the hospital late one night, but I had no ID card. …
UCare – “You care, we don’t.” Insurance policy.
Run while you still can.. …
Worst customer service provided by people who know nothing, care less and talk in circles evidently hoping caller will hang up. Terrible. Do no switch your health insurance here. They are NOTHING like care received at UMN
Worst service, horrible customer service, website is incredibly hard to use. They’ve taken months now to send me my member cards so I haven’t even been able to use my insurance. Can’t find the site to cancel my services so I’m just not paying my bill anymore. Completely useless, such a waste of my first premium payment.
The gal i spoke with was so wonderful and helpful with getting me numbers for dentists that might cover me for a stinking cleaning people! But- i will have you know, most of the providers on their list are not seeing new patients and do not accept Ucare!
They always put me for med rides with remjoy and no matter how much complain or tell them what remjoy does they still only want to put me with remjoy. Will no longer be using them to set up rides. Also sit on hold a good hour to get anyone.
They have poor coverage and charge outrageous rates for the smallest things. I feel less comfortable going to the doctor with ucare than I did when I didn’t have insurance. Every time I’ve used my insurance I’ve goten some unexpected bill. No one is up front about the costs.
Even the try at social distancing on a bike doesn’t work. Throw water into the air and you would ride right through it. The rider in front is safe as she turns her head to talk to the poor man in baxk.
Their Face web page appears great for bringing in business, but once you are signed up….Hang on to your britches. ZERO CUSTOMER SERVICE.
Cannot get a response through customer account access. If you try to call, you …
I would just like to say my ucare worker : Diane Marsh has been a Good send to the ucare family! At least as far as I’m concerned. She has been extremely helpful to me. I get such anxiety talking or meeting with people & she has made me …
Horrible policy, I called and spoke with Arnisha from Ucare to book an appointment for my daughters physical therapy appointment today. I was told because it was not booked the same day my appointment isn’t an emergency, but she …
The website shows dentists they cover that are accepting new patients except none of them are. I called almost every dentist on the list for my plan that says accepting new patients and none of them actually are
Been on Ucare with my family for over 15 years. I LOVE Ucare!
I have received excellent service from UCare. A lot of my communication is by the secure messaging on their website. I always receive a message back within a day. …
Horrible customer service over the phone from Arviance.
Ended coverage in November, got an explanation of benefits for services used in mid-December. Called to get clarification and after 10 minutes on hold I got hung up on. Thanks Janice for your customer service…
Super long wait times right now to speak with someone regarding trying to pay my bill OR if I am enrolled (haven’t heard from them after enrolling through MNSURE by deadline). I hope this wont affect my insurance coverage! I cannot login because I don’t have the correct Member ID!
In my first year of having Ucare, the service was terrible. I had to call a half dozen times just to get a $50 flu shot covered. They never called me back. Many times when I would call it said to leave a message because “they are in a team meeting.”
Stay away. Their rates are very high compared to other insurance providers and the coverage is very poor. When you call for information you are put on hold for a long time and then are transferred a couple more times. Then the person …
I’ve been trying to get refunded for a medical bill I paid in July 2021 and I’ve called at least a dozens times over the last 5 months and they keep telling me its being worked on only to find out I’m a square one each time.
People who are upset will write 1-star reviews. People who are happy, usually don’t feel the urge to write a good review. UCare does their best to help people out and if you are calm, patient, and reasonable, your experience with them will …
Constantly losing my rides, blames cab company, cab company blames them. No ACCOUNTABILITY what so every. When the miss a 5:00am ride, I have no choice but to wait 2 hours until they open at 7. That screws up my whole. Ucare? What does …
Wait times for customer service over phone are consistently long (20-40 minutes). However, the customer service agents are consistently friendly and courteous. Also, they recently updated their website to provide a much better user experience.
Good for basic care and medications, but their website incorrectly directs you to providers that do not take UCare. Always contact providers to confirm before UCare sends you a denial of coverage letter afterward.
My second time dealing with this service in the past 15 years… Difficulty in obtaining services and my providers refuse to do business with them also. Total frustration! Your experience may be different, I certainly hope so.
Appreciate the medical insurance. Not too helpful with transportation tho. Anything over 60 miles apparently they cant help with. Call MTM for help with that. They’re amazing.
Ucare doesn’t tell you where the locations they cover it. Like Aspen Dental says that ucare doesn’t get covered. Which is really sad because my gums hurt like hell. Idk where I can get this treatment. I’m afraid I’ll end up in the emergency room. If this pain of mine worsens.
Not much help on finding a dentist on an emergency situation.
They go above and beyond to ensure I get the care I need and helped me get on the best plan for me!
I’m surprised at all the negativity! I have had UCare for 10+ yrs and have always been happy with the coverage, customer service, and every phone call and interaction has been respectful. I wouldn’t change insurance to any other company!
They have to properly design the website for better user experience. I have read many online reviews mentioning they have worst website view. I tried to pay my premium but I couldn’t properly access the payment page, no premium amount …
Just spoke with a UCare customer representative, Quentin. NOT helpful whatsoever. Could not explain why I was being billed for my spouse when she is now on Medicare. Told me to contact MnSure if I wanted any help.
UCare was selected to cover the checkup clinic I’ve seen for 25 years. I was told they were fine; the clinic when I scheduled said my insurance was fine and no copay; the clinic when I checked said my insurance was fine and no copay. Then …
As a designer who has had experience in web design, there is no excuse to have such an outdated web user experience. Their homepage and up-front impression is clean and updated, but just wait for the hot mess you are in for once you log in …
In some ways U care has been better than other insurance companies (e.g. Blue Cross Blue Shield) but in other ways it hasn’t been great. In the ways it is good is the coverage in the metro/suburb areas, the copays, and the services covered …
Ucare told my wife that her ultrasound would be covered then denied the claim. Customer service will tell you inaccurate information and cost you money.
Do not recommend. Very shady and unprofessional. Customer service and coverage are basically non-existent. Save your money and go anywhere else. …
I cannot believe that you left me on hold for 45 minutes. I just did my appointment without the support of my health insurance. I left the phone on speaker and just went through with it while still on hold with you. I would still be on hold but I gave up and hung up on you. That was number one trash right there, Ucare
Horrible u care transportation, been gave the wrong location to the company
UCARE is the absolute worst. My son, who has a disability takes a lot of medication. He’s on the UCARE special needs based services. That said, we’ve used transportation services for him to go and get them filled. Well, I call today and …
Ucare has denied me serviced accusing me of using emergency room for not emergencys. Yes I was in pain. 2 pinched nerves in my neck but don’t give me MRI for a year saying I’m just drug searching. Dr quirindongo has neglected her patient …
I have never had a problem with bills being paid by them; however, I suffered a good concussion in 2019 and I recently participated in their migraine program on how to handle and work through migraines etc. I spoke with a phone coach called …
Two months ago I sent in a reimbursement request for vision per instructions from a UCare representative. Two months ago.
Getting back from vacation and seeing no reimbursement I called today only to …
Terrible organization, promised callbacks that never come, they dropped the ball many times with our health insurance that was supposed to be active. They are very quick to send an invoice and collect payment but are in no hurry to verify …
I would rate less than 1 if I could! I moved to MN and located an advisor company who signed me up with uCare in December, 2018. Since then I have had NO correpsondence from them, no benefits information, no premium notices, no emails, …
They are the absolute WORST Medicare insurance provider EVER! It took the 6 months of repeated attempts to get them to understand they were my primary health insurance provider. I wasn’t going to my Drs. because of the bill I was running …
I just left a comment but I forgot to star rated I guess five stars thank you for making conference calls to the people you were extending me to instead of just giving me a number and extending me to them because usually when that happens …
UCare/MNSure terminated his insurance for lack of payment; yet, they gave him a check for OVERPAYMENT?!? Now he can’t get his original insurance because he no longer qualifies for assisted healthcare, even though nothing has changed?!? …
I just had one of the best customer service call experiences I’d my life. I didn’t get her name, but thank you U Care employee, for answering my questions so effectively and compassionately.
A bit annoyed with them refusing to cover a refill on lost meds as I rarely do that and sick of all the extra long wait times. Difficult to get ahold of someone these days. I don’t like the copays either but, they are considered to be kind …
If given the opportunity, UCare will absolutely drop any ball that is tossed to them. My youngest son was born in June 2018 and it took over three months for UCare to set up an account for him despite many bills that needed to be paid. …
At Home COVID TESTs: Federal Gov says “Starting January 15, private insurers will cover up to 8 At-Home COVID tests per member per month.” Ucare says not covered. . I purchases test from Walgreens Pharmacy.. After some checking it turns …
This company puts the T in Terrible! My rides always get messed up which causes me to miss important appointments. I wouldn’t recommend this company , they need to all be fired!
I so love having ucare for myself and my son things I thought weren’t covered is covered and every time I call I get great service
We’re very happy with our Medicare Advantage plan.
Pretty good out of network (Arizona).
Their website and phone systems are awful. I tried to login to the website and it said they had a new website and I needed to create a new account.
Why didn’t they import the accounts from the old website? …
We have been patients with UCare for seven years and love it. This year we had to re-apply for web connection. That’s when things really went downhill. I logged in as if for first time, filled out the form, got a new, computer-generated …
That’s for changing your medical rides policy you just helped to kill me faster good job.
I have always had a good experience with Ucare!
The transportation ppl do not always get my rides rite
We provided care to a Ucare insured and have not been paid in over a year. We keep being told excuses as to why they need more information from our office. We won’t be seeing anymore of their insured unfortunately.
I was asked to call UCare to give them some information they needed. I had the great pleasure of getting Richard Nicolas as a customer service representative. He was knowledgeable and helpful. More importantly, he was an incredible …
I have had many medical problems and UCare has always been there for me. I appreciate the customer service people who do everything possible to answer questions. Their ride plan is also wonderful. I have not been able to drive since 2002 …
Worst Customer Service group and billing department ever. Problems with a simple change in Advantage plans have gone unresolved for weeks. Benefits denied until a grievance is submitted to Medicare. Denied Silver Sneakers membership …
Worst insurance company experience ever. Signed up through MNSure, never received confirmation or any sort of contact from UCare. I called them a month later and tried paying my first month premium so I could get my medication that they’d …
We’ve been on UCare for the past two years. My husband has been undergoing some extensive medical treatments and I’ll have to say, UCare did cover as promised. No complaints there. But, their billing systems must have issues right now. …
I was participating in a cardiac rehab program in December of 2020. Before we switched to UCare for 2021 our agent checked the UCare website to make sure my provider was in network. They said it was. Turns out the information they gave us …
I get UCare through the state, it works for my family & our needs. Routine checkups, basic pediatric care, & office visits. Delta Dental is also included with our plan. The copay (if not covered completely) on my prescriptions is usually very small.
It takes over half an hour to get through to speak to someone every time I call. I’m constantly disputing bills with Fairview. I haven’t made a payment towards a bill in 6 months because they won’t fix it. The last time I called to figure …
The people at work for you care are just simply totally incompetent and can’t even understand what the problem is when you call them. Not even the pharmacy can get them to do their job correctly. If I could give them a negative review it would be a negative 20! Horrible horrible, horrible customer service!!!
Well organized easy get to taking care of right away hardly any wait time
Greta insurance, great company. This is the main office location.
If you enjoy paying as much as your mortgage and NOT actually getting any real benefits AND if you enjoy the worst website experience you’ve had since dial-up, then UCARE is the company for you! I guess I should remind myself that they are the cheapest… I mean most “affordable” option for a reason.
They have helped us with our pugs for a very long time. Everyone is very understanding and helpful. Especially after we found out that one of them is literally allergic to almost everything. They helped us find a dog food that would work.
Thank-you .
I never received $50 they offered me for getting a colonoscopy. They make offers but never follow through.
This company was not able to provide affordable insurance for me. I could barely pay the monthly premium and when I tryed to use the plan I found out my deductible is too high to afford health care that I and my family needs. When I called …
Good breakfast items including hand made pastries.
Simple, DO NOT get their insurance. They put an impossible bill in our name, and we were asked to pay that, then when we figured out their mistake and made a complaint, they refused changing/updating/revoking their bill, and “decided to …
why do there ads have people on extra long bikes but they don’t even have bike parking here
Love the insurance, but for transportations can be difficult sometimes because some of the people who attend you, they’re rude.
Transportation specialists are getting better, but a few select could use further training as many appts missed due to no show of the cab Co. The ride info was never even forwarded to the cab, this creates issyse. Improving tho!
Customer service is garbage. The reps can only do what they’re told by the script. This has atrocious management written all over it. I’ve been waiting 2 weeks for a receipt that shows I’ve paid my premium’s. Was told 5 days then 2 days and …
I think that the healthy choice program is a joke. they pick select groups that can actually benefit from this program!!! I have a Healthy savings card and I never can get any savings from it it always told me at the store no healthy …
Claims getting denied because they shut my insurance off for 4 months during a pandemic, even through I paid my premium on time. Didn’t receive any notification of cancellation, which is wild. Called to resolve issue. They said it would …
I have had UCare MA for 4+years. I have had adequate coverage for my basic needs. The UCare Provider Directories are extremely inaccurate, atleast half of the providers listed Do Not Except UCare. I have found it to be quite a challenge …
The healthcare plan is good. The health ride service they offer is falling. used to have accommodating hours, open til 9:00 or 10:00 p.m. 6:00 or 8:00 p.m. on weekends. Now they close at 8:00 p.m. and are only open Monday through Friday. …
Sad my vehicle won’t start my son is autistic and I have to tell him we can’t get to his therapy appointment due to them only doing same day rides for emergency and opioid appointments so mental health is once again the last priority to ppl who choose to shoot dope all-day great
Whilst living in MN it was fantastic secondary insurance. Covered everything cost free.
Been with them since I retired. Easy to work with. They answer the phones instead of being transferred around to find somebody to talk to. Good company
The ride service is absolutely ridiculous. Out of the last 20 times ive had to use this “service” theyve probably cancelled without telling me like 15 times. Ive tried ALL the transportation conpanies they use and blue and white has been …
Have been retired and on UCARE advantage plan. Have not used it much, maybe less than $300 per year that they have had to pay. However, I am getting tired of the complexity and shabbiness of the way they have started to give benefits. …
Their calling automated service/operations are atrocious. I called over 5 times in an hour just to keep starting back from ground 0. I cant even ask a simple question regarding my UCare plan because i get re routed to another automated service. Guess I’ll never figure it out as long as they have this horrible system.
UCare uses Transportation Plus for rides. This company should not be used for any service. Transportation Plus contracted with UCare to bring my mother to appointments and left her there. At one appointment they came back 3 hours late. At …
This is hands down THE WORST company I’ve ever dealt with. I enrolled with UCare and was reinstated with MN Sure. When I canceled my plan with UCare, the cancellation never went through because UCare never reinstated me with MN Sure. This …
I can’t say enough about the excellent care I have received through UCare for 10 years. My husband and I have had expert advice, treatment and follow-up medical care at the University of Minnesota. Through our minor minor ailments all the …