UMassFive College Federal Credit Union (UMassFive) was established in 1967 and serves the University of Massachusetts, as well as the Five College System and over 50 other local organizations that share their community-based values and vision for a sustainable local economy. As a non-profit financial cooperative, UMassFive’s earnings are returned to their membership in the form of better rates, lower fees, and improved services and technology. They offer a full range of financial products, including personal and business banking and lending, retirement planning and investments, and insurance. UMassFive has over 42,000 members, six branches, and assets of over $615 million.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM Sunday Closed |
200 Westgate Center Dr, Hadley, MA 01035
My mother and I wanted to add me to her accounts as a backup, and we were told that I would need to visit the branch in person. I live in Boston. We were explicitly told to come in on Saturday, and that an appointment wouldn’t be necessary. …
Very friendly
Best bank ever!
Best credit union ever
Rachel was very friendly, helpful, and got my transaction taken care of quickly.
Friendly and convenient! Really feel like they care about me. They give the best advice. And their tech is improving!
30 minutes for simple transaction not including wait times. Numerous errors with large sum of money .
If you are thinking of doing any sort of business with these folks, especially online, think otherwise. We have been frustrated at every single turn. Nobody has time for that. Avoid!
Only use UMASS 5 if you plan to never leave the immediate area (Hadley, Amherst). That means all you college kids/grad students/professors….stay away. …
If there is no star, it will be what I would given to this. Do not transfer money from other accounts you have into this account! I made the deposit on a Tuesday and it showed taken out of my other account on Thursday which means UMass …
Do not bank here!
I just delivered a note from my wife where she requested her checking balance.
They refused to give her the balance. …
Less than one star. Impossible to reach by phone. Finally reached someone who obviously worked for several institutions, and I had to spell U-M-a-s-s F-i-v-e, and spell my name twice, which is not hard to understand. And she had no record …
don’t ever get a student loan with them. not only are they incredibly difficult to work with, their interest rate is 7.5%, and they have zero helpful options when it comes to repayment. Their website is old, and they still rely on postal mail to get documentation needed. This bank is archaic and so not worth the trouble.
So many months of trying to make an appointment to come in, to transfer account. So many phone calls that would not go through or getting a representative and leave a phone number to get a callback or an email back to come in. Very …
Five years ago I didn’t have any criticism of the Credit Union. I’m still happy with the service I get, but in recent years I’ve seen changes that I don’t like because they seem more like banks. This year I have received two offers to …
I’m a customer of another credit union, I was told I can’t loan payments at 5 college so I went and gave it a shot. I came in the branch and the place looked amazing, the most beautiful bank branch I’ve ever seen in my life, went to the …
Very friendly atmosphere. I love banking here. I’ve been with UmassFive for over five years, and it’s been a much better experience than working with the previous big-name bank I used. Helpful customer service. I love how this credit union …
I was told it would be 48 hours to hear back about my loan application. They took more than that. When they did finally get back to me, I spoke to Rosaline/Rosalyn in the loan department. She was unprofessional, questioned my spending …
Their computer upgrade has been a disaster. My husband and I have always linked our accounts. He is in the construction trade and is rarely available during the day so I transfer money between accounts and pay his credit card from my …
I’ve had more problems paying my loan with them in 3 months than I’ve had with any other institution.
It’s 2021 and you can’t pay your loans online? There’s no option to pay with a …
Aura, in loan servicing department, was a pain to get a hold of for my auto loan. She would never call back, or email back within a reasonable time frame. I had an easier time at the DEALERSHIP than dealing with her at UMass Five. What’s the point of a phone if you’re never going to pick it up?
Jeremy was professional and very knowledgeable. He accommodated my scheduling needs, and made me feel comfortable about taking the next steps toward my financial goals. Highly recommend Jeremy and UMass Five!
Open till 5? Yet I call at 4:40 and am on hold until 5 then they don’t answer and my issue is unresolved till tomorrow. When I’m number one in que. what a joke seriously now I’m at the atm with a card that doesn’t work and plenty of money.
I was at this place to cash a check and I had a bewildering experience. Not only was the service denied without any explanation (although I provided three forms of identification), based on the statement that “we do not disclosed our …
I’ve only been with this bank for a few months and every time I need help either in person or on the phone it’s gonna be an hour long affair. And when I complained about something the next day my account and card were compromised I think that’s very suspicious.
I went here to get a personal loan, that they did approve me of! only if I could get it.. it’s been over 3 weeks and zero progress has been made. They asked me to open a checking account and I followed all the things they asked for (more …
No more. Their online system is just too buggy….I’ve probably even posted a review before, but, you know, sometimes you have to have the cathartic moment of having an opinion on the internet…. …
As much as I love going to a local credit union, until you get rid of overdraft fees you’re just preying on the poorest of your members. It’s absurd that you have them, especially when even the large greedy banks are getting rid of them. …