I’ve also ordered propane a week ago, even spoke with a woman.well you never showed up, or even a courtesy call, to tell me you wasn’t coming. As the days go by, still haven’t heard anything from y’all.. really what kind of company are you …
Horrible company do not do business with this company …the corporate office will not even answer the phone…I was told this company were crooks and I. Ow believe it…We had a work order to repair a leaky valve the man who was supposed …
I ordered propane 17 days ago from the Lily Ky.base and still don’t have gas . I would not recommend this company to anyone. I have been lied to by 2 different female employees telling me I would get my propane on a certain day but it still hasn’t happened. I will definitely change companies
In my opinion, a bunch of crooks! No one returns your calls. You’re quickly given excuses from your local office that they’re waiting to hear back from corporate and never, ever get your call returned months later. Poor, poor customer service and unethical practices, in my opinion.
This company is horrible. They do not answer phone calls at the local or corporate office. They were my provider of propane until I sold my house. I had a credit balance on my account at the time I sold my home and they will not refund …
If i could give 0 stars I would. no one ever return the calls. Have been trying to get ahold of someone for months to pay the bill. No one every calls back. they sent it to collections with no account number! Very unhappy! DO NOT USE
They let an unauthorized person charge to our account and won’t take the charges off our account!! or even try to get the money from the other person, but they turned us into collections even tho we didn’t authorize the delivery or charges! Their rating is a zero!!
If I could give less than 1 I would. We had an issue that has not been resolved. We were told that a Manager would contact us in regards to the Situation. I reported a driver for doing something that was not ethical on my property. (I have …
This is a Terrible Company – sorry is not low enough to describe their customer service. I drove 2.5 hrs to try to get them to fill my tank. They NEVER answer the phone. Come Summer I’m leaving to another propane company. I’m 71 yrs old and …
Long time customer but they now have it set up now so you can’t talk to an actual person and you have no way to check and see what the gas prices are before ordering.
I’m like some Of the others. If I can give a zero stars I would. I have been using United propane gas for several years now. They Offered the best prices for the most part. And the service was not the best but was somewhat acceptable. But …
Do NOT use this company! Poor to non-existent customer service….you can NEVER get a hold of anyone….even corporate 800 number. Then we had a guy show up and fill our tank w/o us calling for refill when we were in the process of switching to a diff company.
I called on the 17th of January for gas. They did call me back 3 days later and ask if I had called for gas. Since they had not answer the phone I left a message saying I needed gas assuming that I had placed my order I guess not. So the …
Called to have my tank refilled and the said if I filled at 40% they would charge me a additional 45.00 fee.
Called back at 5% and they told me it would take 10 days to fill it. We have no …
This is a terrible company to get gas thru. I had a 500 gal tank. Purchased gas in sept and did not turn heat on until late oct.cost almost $400. Checked gas in dec down to 40% bought gas again cost $441. Checked gas in Jan down to40% again …
My name is Rita Perry, I’ve been a customer for years. I’ve chosen to write in today because I noticed that I was low in propane on Saturday. I called in, yes after hours, to request a fill. After some back and forth, I was told that …
This company will not return phone calls and there is no way to get in touch with anyone. I have a credit there but cant get speak to anyone about my account. I have left 5 messages
Never answers the phone, canceled my service 4 years ago. Still getting billed. How can company’s do this?? Advice to others, do not use this company!!
Lynn Milliner at the Clarkson, Kentucky office of Midway Propane has been tremendously helpful in getting my tank repaired and filled quickly. She is definitely top notch in my book!! I appreciate how helpful she has been!!
If there were less than ONE Star, I would’ve given it. The problem of this company is greed , mismanagement and dishonesty.
The personnel at their offices are great people who can only act as their bosses …
The absolute worst company to deal with. They never answer the phone or return voicemails. I had to send a message on the website and finally got a call from corporate from someone named Alisha. She said she would take my payment for the …
For many years, being a customer of UPG , we have never had an issue. Always, prompt with delivery. The driver, David, was an asset to your company. Sorry to see him leave, but a retirement well-deserved. Mike is a great guy, too!
Thank You for the best service all these years.
Had service with United for 12 years. Had fair service with them for the time I used them. Sold my property in July of 2022. Called to have tank picked up. Tank was 50% full. Waited on my refund. Called several times to check status, no …
Terrible customer service. We used them for my home and our church. For the past 2 or 3 years, they stopped answering their phones or checking messages, apparently. We waited a month or 2 almost every time we had to order. I switched to …
THE WORST…BUY FROM ……ANYONE ……….ELSE.
Best place I’ve got propane…. Cheaper than anyone else around and very friendly
Office workers are inadequate & gossip. Horrible place to work & deal with.
They never pick up the phone when u call and they never call u back
Driver was very rude and unprofessional!! They have been getting worst and worst each year!!
Put 4.4gals in a 500 gal tank did not call them out will not return call
They absolute worst customer service.
I’ve also ordered propane a week ago, even spoke with a woman.well you never showed up, or even a courtesy call, to tell me you wasn’t coming. As the days go by, still haven’t heard anything from y’all.. really what kind of company are you …
Horrible company do not do business with this company …the corporate office will not even answer the phone…I was told this company were crooks and I. Ow believe it…We had a work order to repair a leaky valve the man who was supposed …
I ordered propane 17 days ago from the Lily Ky.base and still don’t have gas . I would not recommend this company to anyone. I have been lied to by 2 different female employees telling me I would get my propane on a certain day but it still hasn’t happened. I will definitely change companies
No customer service won’t re
Turn calls
In my opinion, a bunch of crooks! No one returns your calls. You’re quickly given excuses from your local office that they’re waiting to hear back from corporate and never, ever get your call returned months later. Poor, poor customer service and unethical practices, in my opinion.
This company is horrible. They do not answer phone calls at the local or corporate office. They were my provider of propane until I sold my house. I had a credit balance on my account at the time I sold my home and they will not refund …
If i could give 0 stars I would. no one ever return the calls. Have been trying to get ahold of someone for months to pay the bill. No one every calls back. they sent it to collections with no account number! Very unhappy! DO NOT USE
They let an unauthorized person charge to our account and won’t take the charges off our account!! or even try to get the money from the other person, but they turned us into collections even tho we didn’t authorize the delivery or charges! Their rating is a zero!!
If I could give less than 1 I would. We had an issue that has not been resolved. We were told that a Manager would contact us in regards to the Situation. I reported a driver for doing something that was not ethical on my property. (I have …
This is a Terrible Company – sorry is not low enough to describe their customer service. I drove 2.5 hrs to try to get them to fill my tank. They NEVER answer the phone. Come Summer I’m leaving to another propane company. I’m 71 yrs old and …
Long time customer but they now have it set up now so you can’t talk to an actual person and you have no way to check and see what the gas prices are before ordering.
I’m like some Of the others. If I can give a zero stars I would. I have been using United propane gas for several years now. They Offered the best prices for the most part. And the service was not the best but was somewhat acceptable. But …
Horrible Company! Waiting over 2 months for a refund and noone ever answers the phone or calls back!!! Changing to another company
Do NOT use this company! Poor to non-existent customer service….you can NEVER get a hold of anyone….even corporate 800 number. Then we had a guy show up and fill our tank w/o us calling for refill when we were in the process of switching to a diff company.
I called on the 17th of January for gas. They did call me back 3 days later and ask if I had called for gas. Since they had not answer the phone I left a message saying I needed gas assuming that I had placed my order I guess not. So the …
Called to have my tank refilled and the said if I filled at 40% they would charge me a additional 45.00 fee.
Called back at 5% and they told me it would take 10 days to fill it. We have no …
This is a terrible company to get gas thru. I had a 500 gal tank. Purchased gas in sept and did not turn heat on until late oct.cost almost $400. Checked gas in dec down to 40% bought gas again cost $441. Checked gas in Jan down to40% again …
My name is Rita Perry, I’ve been a customer for years. I’ve chosen to write in today because I noticed that I was low in propane on Saturday. I called in, yes after hours, to request a fill. After some back and forth, I was told that …
I have worked with the Trenton office for 10 years. I have no complaints. Patty is very helpful every time I call.
This company will not return phone calls and there is no way to get in touch with anyone. I have a credit there but cant get speak to anyone about my account. I have left 5 messages
Never answers the phone, canceled my service 4 years ago. Still getting billed. How can company’s do this?? Advice to others, do not use this company!!
Lynn Milliner at the Clarkson, Kentucky office of Midway Propane has been tremendously helpful in getting my tank repaired and filled quickly. She is definitely top notch in my book!! I appreciate how helpful she has been!!
If there were less than ONE Star, I would’ve given it. The problem of this company is greed , mismanagement and dishonesty.
The personnel at their offices are great people who can only act as their bosses …
The absolute worst company to deal with. They never answer the phone or return voicemails. I had to send a message on the website and finally got a call from corporate from someone named Alisha. She said she would take my payment for the …
For many years, being a customer of UPG , we have never had an issue. Always, prompt with delivery. The driver, David, was an asset to your company. Sorry to see him leave, but a retirement well-deserved. Mike is a great guy, too!
Thank You for the best service all these years.
Had service with United for 12 years. Had fair service with them for the time I used them. Sold my property in July of 2022. Called to have tank picked up. Tank was 50% full. Waited on my refund. Called several times to check status, no …
Terrible customer service. We used them for my home and our church. For the past 2 or 3 years, they stopped answering their phones or checking messages, apparently. We waited a month or 2 almost every time we had to order. I switched to …