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| Sunday | Closed |
| Monday | 8:30AM to 8PM |
| Tuesday | 8:30AM to 8PM |
| Wednesday | 8:30AM to 8PM |
| Thursday | 8:30AM to 8PM |
| Friday | 8:30AM to 8PM |
| Saturday | 9AM to 1PM |
8260 NW 27th St Ste 403, Doral, FL 33122
I’m satisfied with the supplies and the service, thank you for all you do.
US MED is very good about calling to see if I need anything. If i do it is shipped to me at my home address.
I have no problems and I like the service, because it’s very great 👍. I have been a member for a long time. …
US Med has been great in keeping my diabetic supplies up and in a timely manner, I will continue to use them.
Is medical always alert me when I’m ready for my meds and they deliver right on time. Very happy
You have great employees who are very helpful. I just am not testing as much as I used to and therefore I am not using as many test strips as I did before. I will let you know when I need them. Thank you!!!
I have been using US MED for years and I am proudly to say that I appreciate them for being so prompt and curtious
Every time I need to reorder my son’s dexcom supplies, which literally is 10 days before he runs out, I get a delay because although they have insurance authorization on file, confirmed by the rep I talked to, they can’t get it …
So frustrating. Try to call, on hold, recording says all agents busy and to leave a callback number and someone will call back. I do that, and eventually an automated call comes in, I verify I want to speak to an agent, I’m put on hold for …
Have been dealing with Solara for the Dexcom supplies. Was a nightmare over and over. Switched to US MED….VERY PLEASED!!! Customer service was excellent, I received phone calls promptly and product was delivered in the time I was informed it would be!
I have yet to experience any problems with Service or orders. CS has been courteous and helpful.
I’ve had a lot of trouble with mail order medical prescription fulfillment over the years, and many close calls. A couple times the “it’s not our fault that the insurance company re-authorization has not yet been processed” delays made my …
Ordering is straightforward, but Medicare allows three months at a time and does not take into constitution the 31st months. Therefore, at 10 days per sensor, we tabs to fall short between orders. Hopefully there is a way to make up for the difference sometime during the year.
Excellent efficient customer service and extremely fast shipping!! I’ll never switch!!
I got my first order on time.And I love the Libre 2.The Alarms help me to keep in range.Thank you. Linda Stewart.
My wife is very pleased with them. Excellent and wonderful.
After ordering from Dexcom for my diabetic supplies; sensors and transmitters for my insulin pump, it was a blessing to finally have a company who truly cares, is reliable, and never lets me run out. US Med has made my life much easier and no longer suffer stress when needing supplies. Customer Service truly does care!!!
US MED makes ordering my diabetic supplies easy.
Multiple companies including Dexcom tried to get approval for the g6 device. Only US Med was able to get it for me. They were super nice and delivery was quick. Highly recommend.
Excellent service shipping and 90 days supply is great.
US MED has been helpful from day one when I started using their service. The ordering process is simple and easy to understand. Staff is knowledgeable about their products and they help resolve client issues very well. I would recommend them as a medical supply company.
I am luckily messaged right about the time I need the diabetes supplies and then sent out in time to not run out and my supplies are shipped right to my front door with no delays!
Very Helpful in Getting my CGM Equipment. Thank You!!
Excellent device method to use. I ordered for my 88 yrs young mother who constantly was going crazy with her sugar going up or too low. Now, we can monitor it and control it better. One night she had no insulin. To top it all no more …
I love my Dexcom! Super easy process too!
From initial contact to getting our prescriptions in to actually receiving the product was vastly quicker than our previous supplier. We are thrilled that the process didn’t involve any delays or insurance issues.
Have a great experience with US MED. Will continue to use this service.
From my initial order to reordering my Dexcom supplies, I have not had one problem. The initial set up when talking to a representative was professional and very helpful, they took care of paperwork and obtaining what they needed from the …
Great results with the ordering and receiving of my supplies. I was in awe with the entire process.
i am very satisfied thank you very much but I am out of supplies
Good place for your scripts to be refilled but a little over bearing!
US Med did not give me the run around and helped me with getting the process set up. I use to get my supplies from Dexcom and then through Caremark, until both failed me. I was paying 100-200 and then ordering from Amazon. New to type 1, I …
Always on time sending an E-mail when time to get filled and super fast delivery.
My mail to US Med was answered by a phone call to me within 15 seconds of sending my mail. Wow…fast. They walked me through the process and I had my device with 7 days. I hope this excellent service will continue.
I love using the Dexcom and ordering from US MED.
US MED did fantastic job in getting my CGM. All that was needed was done by US MED. Though it was my first order yet US MED did everything right
Really appreciate Usmed they did a great job
DO NOT USE THIS COMPANY TO ORDER YOUR SUPPLIES!They are scammers and have billed my mothers medicare fraudently and I have put medicare on notice as well. We returned all supplies and equipment within the time frame allowed and they still …
I was not informed about all about the different things that can effect your glucose readings, other than food!
I am very pleased with US MED very prompt with your delivery on time.
I’m happy with the service that I received through you all. Thank you so much.
If you are using Libre2 sensors, the BEST supplier is US Meds. They sent me a 3 month supply of sensors while other vendors would only send 1 or 1 month. And just follow their instructions about paperwork. You will be happy!
US MED refills my Dexcom prescription with little or no involvement from me. Refills are consistently delivered on time. Customer service representatives are always available and helpful.
US Med is a reliable provider of the diabetes testing supplies that I need when I need them. I am not sent too little or too many. Communications are timely and clear!
USMed deliver on time and very easy to contact.
US Med is so great. They know their products.
And right questions to ask. And received my Dexacom6 in timely fashion. Not afraid to deal with them again in the future. Thank you for making the process so comfortable.
The staff was very professional, informative, and helpful during this process.
I’m so incredibly frustrated with this company. I called to change my address and reorder but then my meds were sent to a state I’m not even in. Upon calling I’m out on hold for 30 minutes and tossed around because no body knows how to fix this.
Absolutely a pain to deal with. I have now had 4 orders that were over a month late. OF SUPPLIES I NEED TO STAY ALIVE. do not do business with this company if you need anything other than Tylenol. I don’t know they probably cant even do that right
US Med does an exceptional job of facilitating & delivering my Dexcom supplies every 3 months like clockwork. No hassles ever. Outstanding communication options available for those not tech savvy.
Love the dexcom G6 and the way us med delivers it to my home.
But because I didn’t pay attention I Must have had a problem with one sensor and didn’t have it replaced thus for I was short a sensory and ran out. Had to go …
Since switching to US MED, getting my diabetes supplies has been easy and smooth. I had no choice in changing to US MED, as my former company was no longer handling the shipping of supplies. So of course, at first I worried about a company I did not know. US MED has done a great job so far and I’m very pleased.
It’s a good relationship. You provide what I require. No hassles, good service. So appreciative. Strictly busineds.
Very unreliable company – if you need your supplies you better go elsewhere. Always late and blames insurance company – I gave them 2 tries and they horrible failed each time. I will not use them again
I receive my Diabetic and CPAP supplies from. US MED. I have been ordering from them for years and they are a very reputable company. My orders are always delivered promptly. US MED is great for making sure that I don’t run out of anything. …
The worse place to call. I do NOT RECOMMEND. The first number that I dialed had me holding for five minutes and then told me to leave a message after wasting my time. Then the second call, I received a rep that was clueless…called me …
Amended: I did not have a good experience in the beginning with this company. Then their Director of Quality Assurance personally reached out to me and made things right. What a difference working with one caring and skilled employee makes. …
My supplies always arrives when it is suppose to. I have never had to wait on supplies or have a delay in the testing of my blood sugar.
US med is great for ordering medical supplies. Medicare is very strict on reordering supplies and US med is so efficient and timely that I dont have days where I am out of my necessary devices. Thank you US Med
very happy
my insurance covered my freestyle only as a medical supply not thru pharmacy.
I contacted US Med they were able supply me with my freestyle sensor covered by …
I enjoy using US bread for my medical supplies. They keep me on schedule and notify me when it is time for me to be over. This is been very helpful and convenient for me.
This was my first experience with US Med. They were able to fill my CGM order with no hassle to me. They filed my insurance claims and sent me a 3 months supply of monitor’s. I will be ordering from them again.
Very satisfied with US Med for my first experience. The contact and setup process was very simple. Delivery of product came within a couple weeks.
Always on time!! calls and reminds me , if I need any other supplies. very friendly and courteous
Very friendly, easy process, received everything quickly.
It takes a lot for me to write a bad review, but these guys deserve it. Apparently my insurance company has been denying claims for 9 months because US Med is not submitting the correct information of the referring physician, even though …
great follow up, but I only test about once a week and you are constantly contacting me for renewals. Not so much anymore, but understand, I don’t use a lot of strips.
I always get what I need from us meds always has been that way. Always send me exactly what I need. Thank u US Meds.
Great service!!! Calls to see if there is a change in which products needed. Which is great because sometimes one thing is needed more than another. Thank you for a great job!!!!
My person who handled my enrollment with US MED was polite and professional.
I couldn’t hate a company more than this one! HATE THEM! I have to fight for everything… Took them almost 3 months to get my doctors orders, they kept getting lost or blamed on my doctors office. Takes 3 days for them to send or receive …
Couldn’t get anywhere. Filled out the form for an insurance benefits check and got some older guy with ZERO phone skills, didn’t introduce himself or say what company he was from, asked if I wanted a CGM (already have one). Idk if they just …
These folks are really good. The only thing I believe could be improved on is their communication with thr patient. You call and are placed on hold forever which you usually give up and just hang up. …
This is my first negative review. Life happens and things get busy, however US Meds seems to be completely unreliable and incompetent. My Drs office submitted my sons prescription 2 weeks ago. After 1 week of not hearing from them, I …
I had previously used another distributor and was not satisfied with their system of reordering,
Personnel were not as knowledgeable as US Med. I had to order every 30 day where …
I have always received my dexcom supplies on a timely schedule.
You have been very reliable, dependable, consistent and on time. Never had a problem or mixup, you are awsome, thank you
US MED is a reliable source for DexcomG6. They did all the work including contacting my doctor’s office—which is very busy with a stressed-out secretary. As a Medicare patient, I needed US MED assistance to handle the process of getting my …
Good .I am going to call today for Medicare supplies I need.
Thomas Sheffer of USM and the overall customer service of the company was excellent. Whenever I had a question, Thomas was only a phone call away and if he didn’t know the solution he immediately contacted the factory and the engineers to …
Always recieved my medications on time ,great company to do buisness with customer service has always been kind and curtious
I had never used a CGM until one of my doctors put one on me once for 10 days to tract my nightime sugars activities. I was very impressed with the ease of use and how simple is was to get along with. I was about ready to say goodbye to finger sticks anyway. The G6 makes being a diabetic carefree.
They actually do what they say they can do. Easy to communicate with. Ship on time with no delays. Have material on hand with super-fast shipping and handling. They handle all the paperwork required by Medicare.
Professional and knowledgeable of the product, friendly staff 👌 My order is shipped in a timely manner and packaged well!. I recommend US MED , they never disappoint! …
US Med has shown great customer service, all my orders have been on time. I am very satisfied with the service.
Love the convenience, plus helps me manage my glucose levels better, more stable
I’m so glad I found out about US meds!! Without it I would not have gotten my libre!!
I do like your service especially the telephone call pay the telephone call for a follow up to make sure we’re on the same page
I have been getting my Dexcom supplies from US MED for a little while now and their customer service is great. Ordering my products is very easy and they are delivered in a timely manner. If I have an issues or need a replacement, …
My orders are always on time and correct. I appreciate the reminders they send out when I am due to reorder my CGM supplies. Their automated system for ordering works really well and I get messages letting me know when my order has been received and when it is shipped with tracking info.
after my last visit with my PCP, I asked him what he thought about the CGM H Was in favor of It both Dexcom and FreeStyle Libre2. I watched the TV commericals several times hen contacted US MED. Best call I ever made. Customer Services assume.Helpful and great tools too work with. Thank you Andrew
Worst company to go thru. Kept getting the run around about insurance. I had in white and black where I was approved. They say haven’t received it and wouldn’t take a fax of my proof. Got sick of it for a month of the same story so asked to …
Sends me notices about the time I need supplies. Arrival time is less than a week when ordered.
This Company cares, listens, sends undamaged supplies, and at the correct price. Pretty bad when you live in Maine and have to get your supplies from Florida. The supplier in Maine NEVER sends product on time. Arrives damaged and charges …
While out of town, I almost ran out of supplies. I called US Meds and they put a shipment of my supplies in the mail right away. Thanks to their quick action, I did not totally run out of supplies, but came very close.
Caring, professional, knowledgeable, courteous, staff that is focused on excellent customer service to provide the best in medical equipment and supplies. By using USMED is like a breathe of fresh air in customer service.
I did not give u 5 stars because you send orders without my approval or consent.
I am a complete dummy in the tech world but they stayed with me until I finally got it done. Extremely patient with me
US MED has helped me out tremendously. They are always on time sending out my medical supplies. They are an excellent company. I am so glad they are here.👍😊 …
Us meds are so professional, agents are great and knowledgeable. They care about the customer.
It’s a blessing not to have to stick my fingers four times a day, I am enjoying having the device, I wish it had been out years ago I have been a diabetes for over 30 years, thank you so much for taking away the pain.
The 1st. time ordering was not good ,they were late getting my sensors to me & the 2nd time it was on time, but I was worried needlessly because everything was on time. I’m sure next will be 5 stars Keep up the good work .
I called gave my information and the next thing I know I received my equipment nothing could been any easier
I always get my order in a timely manner; I also get reminders when it’s time to re-order.
They start off good, but beware they will come after you if you try and close your account. Will keep calling to get new prescription from your doctor, and try and file claims for supplies you never ordered. It’s not worth it.
I work for a facility, we have to US MED!! (dont know why) I can never get a hold of anyone, and when you do they transfer you so many times the phone hangs up, it ridiculous supplies are needed and cant get no one on the phone ever….
Great product, awesome customer service, helps me lower my blood sugar.
Their level of customer service has really gone downhill. I have gotten CPAP supplies for me and my mom from them and diabetic supplies for my mom from them. They were great back then. I have been trying to get diabetic supplies started for …
The service is very good. I have not ran out of my testing supplies since I have been using US Med.
They call to remind you to order and then shipment/arrival is very fast! Highly reccommend
US MEDS WERE GREAT IN CUSTOMER SERVICE, MAKING SURE MY DIABETIC SUPPLIES WERE ON TIME WITH CORRECT SUPPLIES.
Service and customer service is why we use US MED. Most other suppliers do not even come close to US MED.
Great customer service and communication. Will continue useing US Med.
Thank you, US Med, for making it easy to get my Freestyle Libre 2 cgm. I was expecting a nightmare of forms and medical records that I would have to gather, but US Med handled it all in less than a week. Letting your PC doctor know that …
USMed has been very reliable in getting my Dexcom supplies to me. I don’t have to do anything, they automatically let me know they will be shipping supplies to me when my insurance allows. I’ve received them even before the stated delivery date.
us med calls me with reminders and is always quick to get my meds to me. I have never run out before the new meds arrive.
I am new to US Med and still feeling this service for the pros and cons. So far I like the service and I’m glad my Doctor signed me up for it. It beats using lancets and sticking yourself four times a day.
I enjoy and appreciate getting up-to-the-minute news about new medical breakthroughs, as well as cautions. I always look forward to the postings.
Very knowledgeable team that was able to process my Dexcom super quickly and without me having to pay anything.
Dexcom start sent my information to US med so I can start using a dexcom. 6 days later they cancel my order because they can’t get a hold of me. I have no missed calls from them I have no voicemails from them but they’re claiming they tried …
Ordering supplies was easy and efficient. I’m a happy customer!
I seen the ad on TV I called us Med talk to an agent everything went very smoothly the agent was very knowledgeable about their product everything they told me was the truth I received everything that they told me I was going to get set up …
When ever I’ve had to call they are very helpful and tries to get what ever the problem is fixed quickly.
I got my Dexcom through US Med and so far everything has been great. So fast and easy.
Always the correct supplies and in a very quick time frame. will always order from here.
Really pleased with the service provided. No need to worry, they stay on top of what I need and when.
Use of Dexcom device enabled me to know and predict glucose values immediately and note status of my physiological response the eating and use of insulin. No need to finger stick. It is a great improvement in my diabetic control.
I like the convince of the ordering method but last 2 times I asked for the small needles but other things were sent
Easy to understand instructions to order. Tracking information sent to me and was accurate. Items arrived in great shape.!
From time of order was put in, US MED did not disappoint on delivery time, very fast and order was perfect
Great company, very easy to use and they do what they say they’re going to do.
We’re just coming I ever had to deal with they don’t answer their phones during their business hours on their business hours. They they try and order stuff that I didn’t want I didn’t want and they won’t answer my questions when I call them …
If I could mark 0 stars, I would. I did not have a choice to switch to USMed at the beginning of this year. Every encounter that I have had with Customer Service has not been well. I have been hung up on, told it was my fault that items had …
Sent my daughters diabetic supplies to an unknown address UPS is unable to deliver and can’t get ahold of anyone at USMED. Horrible company
Bad information no one lets you no what’s needed to go forward. I don’t no why you need all information nothing changes once a diabetic your always a diabetic. Now I have to wait till September to get my prescription renewed. Because I don’t get my appt till then. these sensors are a life saver.
Very satisfied with my dexcom. I like the fact that I only have to look at my phone to see what my glucose is.
The only problem I’ve had is they habitually call me way before my medical supplies are due. I get my medical supplies in a 50 day stock, two bottles each. Sometimes they’re sending me notices before I’ve even finished 25 or 30 days of the …
I’ve experienced excellent service from US Med when ordering and receiving my diabetic supplies.
I have been waiting 5 days for my diabetic supplies. US Med you dropped the ball. How am I suppose to check my sugar. It’s been 5 days since I have checked/ eaten or took my meds. Please get it right or recommend. Company that can
I was told that it would take a couple of weeks for US MED to call me and for my products to be delivered. That “estimate” was wrong. US MED called me the very next day and my supplies were delivered within the week. Absolutely outstanding. …
I don’t always need them when the time comes to reorder . They usually call me and ask if I need more time. Sometimes I say no and other times I say yes.
My issue is I need to be monitored 24/7 and they don’t care they wait til the last minute to approve my supplies leaving me a week to 2 without any monitoring supplies. They don’t care about customers personally or they would have …
USMED was extremely helpful and willing to work with me as I explored my needs with supplies and the Medicare process. The agents were professional, courteous, friendly, compassionate and extremely helpful. Something being lost in the …
Customer service people were friendly and helpful.
I needed supplies and they overnighted!
Checking blood glucose is so much easier than with a meter. I recommend it to anyone else that is diabetic.
I have no problem at this time. The current system works best for me of the reordering of supplies.
CGM supplies arrive in good time and I’m glad to know that I can get OmniPod 5 insulin pumps from you folks.
Absolutely the best run supplier I have ever dealt with! Thank you!
I tried calling for two days and was on hold for hours. I was transferred and cut off several times. I was told when I set my account up that they were in network for my insurance and I would only owe a copay 89.00. Two and a half months …
I like US Meds because I always receive my medical supplies on time,always get a phone call or email to remind me that it’s time to reorder,thanks for your service
My husband and I have used US Med for many years for diabetic testing supplies. We have always received our supplies when we have needed them. Never a problem.
They did a excellent job. They sent me a 90 day supply, also made sure it was billed through Medicare and secondary insurance.
These people don’t know what they are doing. I just spoke to the rudest person on the phone and she was very unprofessional. Also, spoke with a supervisor last week and he stated he would return my call and never did. The whole company, just like other medical supply companies, don’t know what they are doing.
This company served us well for a while, however, we got supplies from two different companies; that was alot to navigate. I switched all pump and cgm supplies to the other company, who had much friendlier customer service. Well, now US Med …
US Med was so efficient in getting my CGM. It was so easy, they did the work with my doctor’s office and insurance.
After several days on the phone trying to get things figured out, I finally got to speak with Brittany. She was AMAZING!! She went above and beyond to help me get things sorted out with my insurance company and the supplies that my son …
I have the freestyle libre and the monitor only works once and then I have to replace because it stops working. I try calling customer service and I am on hold and then they hang up when they answer
I had to answer many questions when I first received a prescription from my doctor to use US Med yet all were handled politely and professionally.
SHIPMENTS ARE ALWAYS PROMPT. USUALLY COMPLETE EXCEPT WHEN I ORDER A BATTERY FOR MY METER. MOST TIMES I DO NOT RECEIVE THE BATTERY. THANK YOU.
its cheaper to go buy the product without insurance then it is to use this company. they also send your info to a third party of ships the product. hard to also return products.
The service is great. The materials that you send are awesome. You make my diabetes easy to take care of. Thank you so much!
It was imposable to unscrew the cap on the sensor applicator. I had to use a boxcutter to allow me to unscrew the cap. I did not ruin the applicator.
This company is horrible!! Every time I call, I get a rude incompetent, apathetic customer service rep.
I love the quick and excellent service I receive from US Medical. My orders are always filled complete and on time. Thank You US Med
Horrible Company!!!!! They messed up on my prescription and it took calling everyday, 2x a day, waiting on hold so long the phone would disconnect, and being lied to , to get it corrected and it was their fault to begin with. Ran completely …
I updated from 1 year ago. They read the review and immediately got me off sales dept list.
*******from a year ago****** …
I never run out of my diabetic supplies because US MED makes it so easy for me by sending an email telling me it’s time to reorder. I do that and in a short time the product is at my door. Thank you for making this such an easy process.
Answer questions promptly, I receive my supplies on time. Good company to have as your Dexcom suppliers!
Was hold for two hours and was disconnected 3 times!! No one was able to help/willing to help me. Was a previous Medtronic customer and received excellent customer service. I’m so disappointed with this company. T slim and dexcom should consider another distribution company..
My only complaint is when I tell you that I don’t need supplies yet, you still send me text and phone calls asking me to order without waiting as you said you would. When I do order, my supplies arrive quickly.
So far I love this Dexcom G6, it’s pretty much Accurate and let’s you know if you’re in s los or high state, the alarms are very loud so you can’t miss it. But I’m well please with it so far thanks for helping me out Financially it is truly …
US Med is reliable and come through with its promises.
Still learning and getting use to Dextron 6.
Their customer service is excellent! They are quick, effective and professional. My company for CGM supplies!
Customer service is excellent—the company before this trying to get approved from Medicare was a disaster—US MED walked us through every step—the whole process efficient and easy! Their communication/follow ups are great! Use US MED for your CGM supplies!
US Med made it very convenient & cost-effective for me to receive my diabetic supplies. I highly recommend US Med.
I Received 3month supply for Dexcom G6 very promptly
Terrible experience! Went through 4 Depts….Customer Care, Processing, Intake and back ti Processing!! NOT good Customer Service!!! Never got anywhere with these people!! I do NOT recommend this company for anything!!!
US Med is horrible. I dealt with them for 3 months. hours on the phone trying to reach them, only to get shuffled around between call centers. They never ship on time, add 5-7 days to whatever they tell you. I went without my medical …
I use US MED because their prices are competitive and their services are timely. I had two occasions to call customer service. Once I called about an equipment question I had when I had just started using their equipment. They were very …
Referred by my son. Had to wait a week while Dr contacted, but son followed instructions when device arrived, and it has made it easier to follow my sugar and address the highs earlier than before. US Med made the process easy, and had delivery within a week.
Medicare cost coverage information would be desirable. Product does exactly what is advertised. Sensor affixed to body is not intrusive. Monitor gives you current and past blood sugar record as well as the ability to put in Insulin usage and other health statistics. Dexcom Clarity needs to be compatible with all phones.
I put in a refill request for my diabetes supplies TWO months ago in order to make sure I received it before I ran out. They didn’t send it to me and I have now been out of stuff for two weeks. When I called to inquire as to why it hasn’t …
US MED are reliable in shipping supplies out right on time. They take the frustration out of having to contact them to send out my supplies.
US MED is the best company to get your loved one’s diabetes supplies! Call them, you will not be disappointed.
Fast and easy. They did all the work and communications to speed the process with insurance and Dr
My husband is very satisfied with this product. Got his A1C from 14 to 7 and helps him keep his blood sugar regular. Very satisfied.
The dexcom material did not work for me, it was VERY difficult for me to us. I been using the Libre 14 days sensor which works well for me. And I would like to continue using that. Thanks
10 years of uninterupted exemplary service with no glitches until a time recently when I was suddenly without my supplies for several weeks. Took me three phone calls to clear up the problem.
The response from US MED from the time I placed the initial order until its arrival was faster than any other medical service company for comparable equipment
My experience has been great have no problem I get my supplies when I need them and at the time that they’re supposed to arrive and the people of every friendly and nice
I could’ve stayed with Edgepark for all the troubles I’m having the first 2 times I ordered no problem now I’m having nothing but problems if my supplies don’t ship out today and if I don’t have them by Friday I’m gonna tell them what they can do with those CGM supplies
A very helpful associate took care of me. My questions were answered and I was able to order specific items I needed in order to get data I needed to gather for my Libre Diabetic Meter and Reader. Thank you so much.
Always fast and very curious staff when ordering. I have been a customer for years getting my test strips for my glucometer. Thanks for your great job.
They were excellent once I got through to the operator the agent was outstanding took his time being shortening and explained everything in great detail I highly recommend them
I am a 36 year diabetic and only learned to control my blood sugar over the last 20 years. In recent years I did fairly well but never knew from 3 or 4 readings a day what was really happening. Dexcom changed that for me. I improved my A1c a little but now can manage it with confidence. Thank you Dexcom for the peace of mind.
Great experience with ordering. Timely notification when supplies are due to be reorder, shipped, delivered. timely delivery.
Very satisfied with USMed.
Very good service. Always on time with all my supplies. Always contacted on internet as to needing a new shipment. I am very pleased with your services
This is the worst company i have ever dealt with. I have been trying to get some supplies returbed for 3 weeks. Everytime I call i get put on hold then get hung up on after 30 minutes. They are never helpful. All I want to do is get an updated script filled and I never thougt it would be this hard.
I am very happy with US MED. They take care of all my medical needs, and always gives me notice when it’s time to renew so I won’t forget.
So far it has been a GREAT with US MED. Don’t for see any problems in the future.
Charlie Hays
Duncan, Okla. 73533
THIS COMPANY HATES DIABETICS AVOID THIS COMPANY AT ALL COSTS!! I was 2 days away from needing my supplies and they would not ship them to me and I was leaving to go on vacation for 2 weeks. I knew that in this heat there was no way my …
US Med is the best. I no longer worry whether or not my Dexcom supplies will arrive on time. So glad I changed from my other provider to USMed.
I have always had prompt response to my need for more supplies. I hear from US Med before I realize that I better reorder. Thank you for your service.
I was hoping USMed would be different as we have had nothing but terrible experiences with all supply companies we’ve dealt with so far. It is amazing how challenging it is to get Dexcoms & Omnipods. When you call, there’s a 50% chance you …
I am very pleased with Us Med! They always send my mom’s medical supplies in a timely fashion and when I need customer support I can always reach a friendly and courteous staff member who is adequate at attending to our needs.
US MED is very convenient in getting reorders delivered. The emailed reminders help in alerting me to reorder. Also the shipments, which are accompanied with tracking email messages. Very convenient!
US med is wonderful. The person I spoke to on the phone was very knowledgeable and helped me understand it all. The device is a godsent I do not have to print my finger and it alerts me if I’m high or low wonderful invention thank you.
I’m in the process of getting an insulin pump and this company has dropped the ball too.many times. I just waited 51 minutes on hold to find out why my pump has not shipped and she said I need a rx. Well I have one. My Dr set it up. Then put me on hold and never returned. Worst customer service I’ve experienced 😒 …
Good luck getting a hold of someone on the phone. Even if you do, it’s not likely they will be able to help you or not hang up. We’ve been trying to pay a bill for over 2 weeks, you would think taking our money would be simple! Tried to pay …
I get my CPap supplies and my dexcom supplies from US Med. They have a great service and my supplies come in fast.
Terrible customer service. Got my initial pod order at the end of May for a 1 month supply, fine and dandy. Since I needed to go through training I didn’t need a refill until mid to late July, which is when I asked them for a refill. They …
This was the quickest response and the most accurate order for medical DexCom supplies. I will try for additional BiPap support. Great job US Medical Supply
US Med is a quality supplier; they follow guidelines, provide prompt service and make the refill process seamless. In addition, their service team is friendly, helpful and their Websight is also easy to navigate — very user-friendly. All in all, this is an A+ organization!
My previous provider went out of business, and U.S. Med was recommended. I am happy that I made that decision. For the past several years, I have been able to not only get the required medications for my Type 2 Diabetes but use the company …
Fast and accurate service. I am pleased with this provider. Will continue to order supplies from them as needed.
This company has 0 empathy and will give you the run around for weeks trying to order supplies. DO NOT RECOMMEND. Their customer service teams don’t care about you and are no help. For literal life-saving medication, you’d think they would …
Even though it’s early on, US Med has been excellent to work with. I screwed up 2 sensors at different times and after calling and explaining what happened, they sent replacements pronto. My first shipment came in as scheduled and when …
Am new to USMED, I damage 3sensors, and I have severe nerve damage in hands, high blood pressure, pancreas problems, so that is 42,days have came and gone, I contacted us meds on several occasions, they even gave me the the number to call …
Was somewhat prompt delivery but did not tell me that I would need test strips. Had to order them and had to wait another two weeks before they arrived.
This is a stress free company. I don’t worry about reordering they remind me. The people are great and easy to work with. No attitudes.
I am diabetic for 15 years. This is The finest product and supplier that I have ever had. Thank you US men for making my life much better.
US Med constantly texted me telling me about my medication. I spoke to them a few times on the phone. I’m not Portal friendly-so I would rather speak to a live person. …
Fantastic and very professional throughout the entire process. Supplies arrived in a timely manner and were very well packaged. Couldn’t be happier. A+ all the way.
I’ve used other companies to order my dexcom sensor supplies, and this company is the best, they are courteous and it is easy to talk to a live person.
My agent from US MED was
Very professional. Answered all my questions and the product was here when she said it would be. Something that I’ve never had in my two years of a term to attempt to get medical supplies from a supplier. My hats off to US med.
Great customer service setting up my wife’s diabetic supplies approved with her insurance company. Fast delivery. Highly recommend this company.
New customer to US Med and I am very pleased with their quick response to my husband’s needs. Personnel was extremely helpful and thorough on the telephone. Easy access to their portal.
Horrible, takes forever to get supplies. Will be on hold for hours, then hang up on you. If they need more info they won’t call to let you know. So when you wait for days to receive your supplies you call then they tell you they need more …
US Med is currently out of Freestyle Libre CGMs. I was supposed to get my order a week ago, and have not. I called and they said they’re out and they don’t know when they’ll get more- it was difficult to get a customer service rep on the …
I contacted US Med in 12/2021 for info on providing my CGM starting 01/01/02022. I gave the representative my info and he did ALL the rest. Before long I was receiving my CGM! Since, they have promptly provided me when it’s time for refill. I strongly recommend!
USMED makes it easy to reorder your supplies before you run out. The ordering process is quite easy and efficient. I get an email from USMED when it’s time to reorder. I just simply click on the link provided in the email. No worries. Thank you USMED for your promptness
Signed up to get a new CPAP while my deductible was paid in full, and was never called back after I signed up. Finally called them and was told there was a 6-8 month backlog on CPAPs due to supply shortages and I should have been told when …
Today I contacted customer service and Mr. Arnaldo Rivas attended to me with none professionalism, reaching the point that he told me that I did not have to call, that they had already given the information to someone. Mr. Arnardo Rivas …
I informed the representative to call me with the cost after insurance. He never called and I received a package on my doorstep. I have now received a $98.00 bill today.. feel
Everytime I have any dealing with this company, it creates unnecessary stress for me. I recently paid my bill for my pump pods and they charged me 4 extra times almost completely depleting my bank account. They still have not refunded it and I will likely have to dispute the transaction with my bank. I despise this company.
Been using their services for years and I was pleased in the beginning but not anymore. In short, I understand making a mistake once but this company frequently makes mistakes then expect you to pay for it. As if being diabetic isn’t …
If I could give negative stars I would. I ordered my Mom’s diabetic supplies on Oct 27th,2022 and it is now Dec 28,2022 and she still has not received them. Called on Dec 1st and spoke to a couple customer service agents and then finally …
Great company, I receive from them diabetes supply for a few years. Never had any [problem. They are professional fast and friendly. Hope to use them for many more years. Thank you
I can reorder quickly, it is shipped in a timely manner and it is tracked every step of the way. When I set up the account, the representative was courteous, friendly which set me at ease and it has been a great experience overall.
Worst company I’ve ever had to deal with! Customer service is absolute TRASH. I’ve waited over a month for them to submit everything for my CGM supplies and all they have done is give me the run around putting blame on everyone else. …
When I ordered the the CGM, it came very quickly and was packaged well with no damage. USMED keeps track of when I need refills, notifies me and allows me to approve or deny the shipment. I’ve had no problems and the process is smooth and seamless.
It was only setting up the order that I found difficulty, but Once set up, it will be smooth sailing. So far the best dexcom provider for my daughter! My daughter never ran out of supplies unlike other companies that eventhough I already called a month ahead several times and paid, shipment was still delayed.
I really enjoy how easy this company makes getting supplies, unlike some others I’ve tried which are total pains.
However, when I asked (via phone) about cost they told me it was $0 (through …
Incredibly frustrating. Every time I’ve had to refill supplies with them it’s been a time-consuming ordeal, but this last time takes the cake. I’ve been trying to refill my insulin pump supplies for over four weeks now. I’ve called them …
I absolutely despise this company! I have been without my Freestyle Libre 2 sensor for 2 weeks now. I have been lied to by this company 3, yes 3 times. 2 times they told me that they did t know why my order hasn’t been shipped and that they …
My experience with US MED over many years has been excellent. I especially appreciate how you keep ‘my calendar’ and remind me promptly of re-order status. Great service!
A really great service for staying on top of your diabetic supply needs. Once payment information is set up US Med will make sure to notify you when your supplies should be getting low and have them shipped to you promptly. And they don’t …
Absolute WORST company ever. I never get my medical supplies when I need them, I constantly have to call in to order supplies (despite being on automatic re-order), and the employees could not care less about you as a “valued customer.” The …
One of the worst experiences with a company I’ve ever had. I am a pharmacy technician, and now I understand when customers say “I have a problem with you guys every time.” Trying to fill my son’s Omnipods was a chore every single time. …
My parents use US Med and I’ve called a few times either to refill, hold, or change the order. Overall, the customer service has been wonderful. With the cost of prescription these days, I’m happy my parents use US Med for their diabetic supplies. I highly recommend this company.