My initial loan was sold to UWM at closing. They seem to be good and have a nice website interface. Here is why you get 2 stars: I understand loan servicing is sold in this business but you sold my loan to Select Portfolio Servicing, Inc. …
I have been a loan officer for 6 years and UWM is by far the best company to work with! They are committed to making lending easy and their fast turn times help do just that. They truly care about us as clients and strive to keep us happy, and always keep up on the latest industry trends. I would recommend them in a heart beat!
Would love to give 5 stars, however I cannot because I have not experienced a five star experience due to the fact that I attempted to set up auto pay for my new mortgage account with UWM a few times now and an error pops up saying “error …
Been getting random calls from UWM I asked to be removed from call list, caller uses profanity and hangs up on me, day after day after day same thing. I guess the company doesn’t monitor their calls.
Not a company I’d do business with.
Honestly I like their website which is easy to use. But they sold my load to a bad company without email me after 2 month out of Escow. I set up the paperless on my account because I know the mail will lost. But they still just send mail to …
United Wholesale Mortgage bought out my mortgage pretty early on and it made me nervous but I had nothing but good experiences with them. The one time I did have a problem everyone I spoke to was very friendly and helpful. I just had my …
Warning! Scam! UWM has left us homeless. We were supposed to close a week ago but they came back with insane conditions. We got all of the paper work in and were told the turn time is 24 hours MAX. Well it’s been 4 business days. No one …
This company is practically a scam. They make it as difficult as possible to access information about your loan and are unhelpful and nonresponsive. Do not ever get a mortgage through this company.
Just wanted you to know what a Great job of follow up, presenting new ideas for our business and helping us to learn to close loans faster the Lek Nikpreljevic has done for my company. United Wholesale is the best Mortgage company I have ever worked with in the last 25 years,.. that’s saying something!
The positive reviews are fake, if your loan company wants this place to service your loan I’d get a loan elsewhere. They do not accept electronic payments from Bank of America. And then when they cannot find your payment after you sent them …
My wife and I were refinancing our house with a cash out option. The broker we contacted was with simplify home loans and were directed to UWSM for the best rate. Simplify home loans have been great, however, the underwriters with United …
If I could I would give them a ZERO. Worst company EVER!! I might lose my dream house because this lender has been holding up the buyers approval for my current house OVER 6 weeks. Totally unprofessional. Run do not walk away from this lender!!!
By far the WORST mortgage lender ever! They claim to close loans in 14 days, but that is far from the truth. One loan took 3 months to close because the underwriters are extremely inexperienced and they just keep requesting more and more …
UWM is the most professional and best wholesaler in the game. No one supports the broker more than UWM. They are my first choice and I can count on UWM every time!! If you want a company that will help you grow and take care of your …
I have worked with UWM for several years. They do a fantastic job as a wholesale company, are very user friendly, and get good reviews from my clients. I’m a fan. …
Unfortunately disappointed with UWM and how they have dealt with our loan modification request. Recently my family and I dealt with a traumatic event that affected our child, and so forth affected our income. My wife is an RN who has been …
UWM has great pricing. However, their customer service is terrible. I was having difficulty accessing documents in my account. They asked me to provide information to verify my identity, which I provided. It then took them a week to respond …
UWM has the NICEST and most helpful staff working for them. I know their number from memory and have never had a bad experience with them since their portal 2.0 system has been in effect. They ask about my day, about my job, and are quick and effective to get me exactly what i need. HIGHLY recommended!
Just closed a loan with UWM! Received my CTC in 11 days! Felix Daniel, our Account Executive is awesome. Their process and systems are simple, easy, and effective.
UWM is not only the fastest lender I work with, they’re also the most skilled at what they do. Their programs are extensive and their rates can rarely be beaten. Aside from their awesome customer service and always friendly voices, I trust my clients’ loans with them because they always come through for me.
When I purchased my home, I bought homeowner’s insurance like everyone else. I get a letter from United Wholesale Mortgage a month later stating my insurance had expired and that I needed to buy home insurance despite having a valid and …
4 months later, my home owners insurance has still not been paid. Title agency is telling me the mortgage company should pay it, mortgage company is telling me it should have been paid at closing by my title agency. I am sick and tired …
I’m a loan officer with C2 Financial Corp. Having noticed very favorable terms for my client, I submitted the application to United Wholesale Mortgage and locked the loan for 30 days. Subsequently everyone on the UWM team coordinated with …
UWM is an excellent company to work with. I have been in the mortgage business for 19 years and they are my top choice to send my loans to. The rep I deal with can be contacted day or night, weekends or holidays. Their underwriters are easy …
Worst mortgage company I’ve ever dealt with. It’s taking a month and they still can’t tell me if I’ve been enrolled or will be enrolled in their budget drafting program. My last company this was one phone call and it was setup immediately. …
It took 7 attempts with customer service today to sort out a fairly simple problem (dropped calls, blind transfers, & dropped chats make it tough to reach someone who can actually solve your problem). Great rates…but pray you don’t need to engage customer service.
I LOVE the service at UWM!! Great rates, customer service and super fast with my loan approvals. The best wholesale lenders on the market! I’m so proud to be an approved wholesale mortgage broker with them. Thank you!
This was my first closing with United Wholesale Mortgage with a first time home buyer. My Account Executive – Scott Holland was fantastic – walking me through each step of the process. Their technology is amazing – easy to follow and real …
UWM is amazing! As a mortgage broker I am grateful for the cooperation, speed and access to answers that UWM provides to the mortgage broker community. A+++
Outstanding broker focused company with the best technology I’ve ever experienced in my 30 years in the mortgage business. Their employees professionalism and willingness to help is refreshing-not to mention the excellent marketing …
Outstanding lender. True team players and I am excited to be on the winning team! While other companies are asking me to lock for 45-60 days, I can get loans done in 2 weeks or less with UWM.
Poor customer service and communication. We refinanced with UWM in December and regret doing so. They are very difficult to get in touch with and do not listen to your concerns. They sent us notice that they need our insurance …
LOLITA GRAHAM is a great working partner. I am a fairly new employee to my new office and this was the first time I have worked with UWM and she was great. She guided me through the process, even share screen with me to guide me step by …
I was given mortgage assistance during the pandemic… great! They assured me that at the end of my assistance period that I would be given options to help get my mortgage current and affordable. This was extremely helpful since I was laid …
We had a great experience with UWM recently with one our Purchase clients. The processing of the loan went smoothly and although there were challenges, which isn’t anything new on any transaction, we overcame them and closed. I found them to be very responsive and very good at keeping their timetables. – Cheers
As a newer broker I wasn’t sure what to expect with working with a wholesaler. My rep, Vince, the technology, the ease of navigation around their system, and everybody’s customer service friendly attitude cause me to say they are my go to …
I can call my underwriter anytime. My account executive is one of the best in the business. You don’t over condition. Your pricing is very competitive. Most of the time everything from the beginning to the end of the loan is done …
Worst customer service!!! Since the very beginning, they have screwed up my mortgage and escrow account when I refinanced my home. All documentation was sent to them (including all payments made to insurance from my last mortgage company …
We’ve been a long time partner with UWM and they are amazing to work with. Their speed and ease of use is second to none. We look forward to continuing to do great work with them.
UWM is a great company to work with. Not only are they rated as one of the best lenders by mortgage brokers, they make the whole set up process seamless. Samantha made the on-boarding process super easy. When I just signed up on your …
Very thankful to have such a great partnership with UWM. They offer so much in all phases of the loan approval process as well as marketing and other aspects of helping to be successful independent broker. UWM’s culture of responsive …
Love working with UWM! The process is fast and easy. Our account rep, Sean Perry does a great job. I can close a loan there is 7 days which is amazing.
Best mortgage company out there. Responsive, helpful, experienced. Everyone always sounds like they’re smiling which makes for a pleasant experience. People try to HELP solve problems, not create them. Love the UWM team!!!
If I could give negative stars I would. I have a loan serviced by UWM and have been trying to get a response from their modifications “department” for several weeks now. They simply do not respond. When calling in the reps will not transfer …
UWM is a great lender to work with. Our rep is Amy Schultz and she is so responsive!! Has the answer to any questions within minutes and always willing to help us navigate our loan and their system so we can be most efficient. The …
I was skeptical at first because all of the positive reviews seemed fake. I went ahead and refinanced with UWM and saved over $70,000 over the life of my loan. Everything was very simple and went smooth. I registered for automatic payments …
UWM is quick, efficient and overall an Industry Leader in Finance. They Give the Loan Officer So many tools to Succeed its Fantastic. I love the Digital Media content and the ability to track and speak with any number of people including the Underwriter any time I tried. UWM is a TOP NOTCH wholesale Lender.
I don’t know where to start….. I never has some many issues with any mortgage company before. I refinanced mortgage a year ago to United wholesale and here you go… I purchased rental insurance from State Farm and after a 10 months they …
This is a terrible mortgage company. If your mortgage broker attempts to get you a loan through this company do NOT go with them. I attempted to make my first payment and typed in my payment info wrong and was hit with a $30 fee. They let …
Not only did I have a great experience working for this wholesale lender but when I made the decision to go on my own, they were supportive and helped me start and grow my business. My AE is knowledgeable, available and willing to help when …
My experience with United Wholesale Mortgage was great! They helped me through my home refinance, giving me the best rate I could find and allowing me to accomplish my primary goals while keeping my mortgage in an extremely range. The whole …
I was an employee there and my dad always told me people don’t quit jobs they quit bosses and let’s say it took me less than a year to realize the bosses are jokes and have no clue what there doing
Revised 7/18/20
I found my way to an actual customer service specialist named Jason. (It was difficult to do) but he changed everything. Conference called me into tech support …
UWM Customer Service was absolutely horrible when they failed to pay my county taxes, resulting in the threat of a lien against my house from the county. I called UWM Customer Service (numerous times before reaching a human), and they …
Working with UWM and Mat Ishiba’s team is the best lending experience I have ever had. I have been in the industry for 17 years. On the broker and retail side. The culture at UWM is amazing and I feel like I am a retail lender with my …
They were 3 months late paying our home insurance to the point we were getting letters saying they were going to cancel our home insurance. We were also put on hold for 20 minutes and then hung up on the first time we called customer service about it.
UWM knows how to get a loan done the right way. Thanks to the great people and technology all powered by Mat Ishbia. Thank you for making another dream come true all in less than two weeks start to close !!!
Save yourselves and do not deal with this company. They take forever to process payments and then charge a late fee for funds that were anticipated to be taken out 5 days before they actually were. And, the customer service is awful. They …
Financed a home loan through UWM and have had horrible customer service–waiting over three weeks for a single form that I’ve requested multiple times. I’ve called, messaged, faxed, emailed, and now mailed letters to UWM and they have …
UWM rocks!! I have been working with them for over 10 years now as a loan processor and loan officer. They continue to give the best in customer service and support. Not to mention the awesome products that will give you an edge over the …
UWM is the BEST wholesale mortgage lender ever in the history of wholesale mortgages. The speed, service, technology, and understanding of the business puts them in a class of their own. I have worked with hundreds of companies over the years and no one compares. Hands down the best in the business!!!
Just bought a house using UWM as my lender. They ended up waiting for the rates to drop (even though I was ready to sign for over a month and I specifically told them rates were projected to go up), however, they locked me into a rate …
This is the absolute best Wholesale Lender in the country! Not only are they professional, courteous and friendly but they are efficient and fast as lightning! You can get a loan closed at UWM in less than three weeks. And when I say three …
Just spoke with Felicia using their online customer service chat. It was the worst customer service experience I have ever had. I was wanting some very simple payment information and Felicia made it so frustrating and difficult to get any answers. Very disappointed in UWM right now.
I have called, emailed, chatted and used the message center. No one can help me and everyone gives me the run around. UWM had the incorrect parcel number listed for my home and paid someone’s property taxes with my money. They are refusing …
I would give 0 stars if I could. This is the most TRASH mortgage owner I have EVER HAD. The customer service is DIPLORABLE AND DISGRACEFUL. they cant even properly handle the escrow account and then cant even answer questions about how or why they messed it up. If you have any sense at all do NOT use United Crapshoot Mortgage.
I work with a mortgage broker as his assistant and we are always so fond of the seamless process with UWM. All the tech features and one-on-one service with the account executive is perfection!
I truly enjoy using UWM especially the B2B customer service and support that my Account Executive, Alan Schultz and team provides! Top Notch all the way around!
UWM is by far the best wholesale lender in the country. The level of service and commitment to the broker industry is second to none. If I could send all of my client to United Wholesale Mortgage, I would. Thank you UWM!
Zero is a better rating! I’m sure my comments will not be addressed here either. UWM sucks! Our mortgage was sold to UWM after we refinanced. We had an error in the legal description of property that was caught after the closing and …
The worst lender ever!
The employees are annoying and dont follow your instructions.
I m looking for a way to get them fined by the CFBP for harassment.
This is the worst company I have ever had to deal with. Do everything in your power to make sure your mortgage isn’t through them. There have been multiple time when I’ve been charged a $50 ‘Non Sufficient Funds’ fee (while having …
I didn’t have any issues with UWM until I needed to call about online access support. I call 7 times with 3 calls ending up getting disconnected after being on hold for 30 minutes and the other 4 taking my number and promising to call me …
I’ve had a UWM loan for a couple of months and their business practices are antiquated and time-consuming. I created an auto-debit account immediately when I got the loan to make sure payments would be squared away. Today I learned that my …
If you need a loan done quick take it to UWM!! Their technology and support is the best in the industry, and their pricing is competitive too. UWM is by far a Broker’s greatest partner!
Worst mortgage company in existence. EVERY SINGLE YEAR around January apparently everyone at this company either begins day drinking or doesn’t know how to read. They don’t pay my mortgage insurance. Then they send threatening notices that …
With the system that UWM has set up it is always a smooth process from the submission to the close every step is detailed. It is a wonderful feeling. May God continue to elevate you. Thanks,
I’m so grateful I get to partner with such an amazing company! UWM’s products & service are exceptional! I just continue to be more & more delighted, each transaction, with the brilliant, responsive team members I get to work with. Top that off with the best Account Executive – Terri Smith, and I feel unbeatable!
I love using UWM to assist my client’s with their mortgage financing needs. Their technology is second to none. This makes the overall process fast and easy, our UWM loans are usually ready for closing within 10 to 14 days. These turn times …
Put my account on autopay ever month they are charging me a late fee and claiming that the autopay is still not active which is wierd because I scheduled my account for autopay since February and now we are in June and they still have to …
UWM hands down one of the fastest Lenders Around and they make the process so easy to help Client have a wonderful positive experience. Keep of the good work : )
I recently re-financed with UWM and I can truthfully say it was a smooth somewhat pleasant experience. My UWM representative was very professional and kept me informed at every step of the process. UWM offered the lowest rate; and I called several, and I am very satisfied with the whole process.
I have been in mortgage banking for twenty years and UWM is by far the best lender I ever worked with. They understand the industry. Their technology is amazing. Their support, product and turnaround time is best in class. This is exactly how the mortgage industry should run.
By far the worst company I ever had to deal with. Words cannot explain how upset and frustrated I am. I am currently deployed over seas. I have been trying to take advantage of the CALIFORNIA MILITARY FAMILIES FINANCIAL RELIEF ACT, and I …
This is what I learned from United wholesale mortgage they want their money promt and on time but when its time for them to give you your check back from escrow they make you wait damn near 2 months and climbing. Very disappointed in United wholesale mortgage.
Me and my borrowers had an amazing experience with UWM! File was underwritten within hours of submission with minimal conditions. We were cleared to close early, and everyone involved was very happy with the process. I try to take all of my loans that I can to UWM.
Unsolicited messages all the time for multiple properties that aren’t even mine. Any company that can afford a spam bot like this isn’t investing enough in their actual customers that actually want their services. If they annoy people that …
I have opened this account 6 months ago. has been 6 months that i am tryng to set up the automatic payment and all the time that i submit the documentation requested they are writing me to resubmit the same documentation. Very …
I have to use this place due to them carrying my loans. However, they mailed my overpayment and escrow refund to the wrong address and then blamed me. After many calls, I got them to send it to the correct address. The person stated they …
The simplicity of UWM’s software for my first loan as a Mortgage Loan Originator made changes and the ability to see progress a real +++. My UWM Account Executive was first class and tremendously helpful in getting my Client across the finish line and into his new home.
5 star service and 5 star technology. Everybody was bending over backwards to help me with my questions and concerns. Plus they have the best technology to help us brokers in our business, and they made it easy to work with them. 100 stars if I could rate that high.
Worst experience as a borrower I’ve ever had. Yeah, the process was super quick to close but the nightmare of a year after that was not worth the 14 days to CTC at all. Messed up my escrows a couple of times resulting in fees for me, …
Mortgage Loan closed in less than 30 days for my client. Limited conditions and easy process. The rate was better than the Big Bank, that they had originally went to. Henry Munoz, California Real Estate Broker and Loan officer.www.Hmrealestateloans.com
The mortgage for my home was purchased from the original lender that we went with once the paper work was finalized for the house. Overall, UWM has been very unresponsive to any emails or calls when I have had questions about my mortgage. …
Was skeptical at first because the positive reviews seemed fake and there were lots of negative reviews. I went ahead and refinanced with UWM through a broker. Everything went fine and smooth. Registered for automatic payments through the …
I have had a great experience with United Wholesale Mortgage. Excellent customer service. You can tell that the people working there really care and take pride in their work.
This is hands down the best wholesale Lender I have ever worked with.
The service, both during origination and post closing is outstanding.
This is always my GO TO Lender. …
Nothing anyone hates more than a card board cut out facade of customer service. Absolutely insane that they’ll make someone wait on hold for 10-15 minutes, just to be dismissed with absolutely no intention of providing any help. And then to …
On March 7th I called and requested a payment reversal due to a mistaken double payment of my mortgage payment (yes, it was my first payment with you fir this mortgage). The agent tells me the payment will be reversed and a check will be …
Matthew S Sr Underwriter in a word: Incredible I value underwriters time, My goal is to always provide a clean file allowing the underwriter to see a clear path to closing. Sometimes the path is not always clear. Matthew took the time to …
On Sept 7, 2021, based on the recommendation of United Wholesale Mortgage’s (UWM) Customer Service Representative, I ended up making duplicate mortgage payment on my residential loan. On Sept 8, 2021, when I recognized that duplicate …
Set up auto pay with them. Kept not working. Had to manually make the payment online. Then I’m told the account can’t be set up for auto pay 3 months later. Now they locked the account because ive had 3 attempts for payment in a row that werent able to process. so I have to send a certified check. What a joke.
UWM never disappoints! My files are underwritten in 24 hours and the underwriters always answer their phones and emails. I know my clients files are in good hands with UWM.
Amy NMLS 2220134 thought she could cold call me because my credit was pulled. I didn’t apply for this company to call me. This is the same as a spam call. I did not ask for this company to call me at all. Nobody likes a spam caller.
Judging by the reviews they spend all their time and money on making brokers happy and not those who have the loans with them. We refinanced with no issues with our previous bank. 6 months in they started charging us extra insurance even …
As noted by other reviewers, this company makes co$tly errors, and leaves the SIGNIFICANT burden of getting it corrected/returning funds due extremely time-consuming and at such extreme effort to be near impossible. I am now over five …
Already disappointed. This company does not allow partial payments— even if the whole amount is paid in time. For example. I wanted to break my payment into 2 payments. The website will only allow for extra payments— nothing less …
Took a loan out and was paying it off within a 1 year. Had to call in to get a pay off request sent to me. The first one didn’t show up so called to let them know they said they would send it out again. My payment was due so I didn’t pay it …
Very horrible company that gets bitter once you want to re-finance. A late fee that was waived from my account due to natural disaster fallout beyond my control was added back to my payoff statement 6 months after. This late fee was waived …
UWM is my preferred lender! Our Account Executive and every person that touches our client’s file is extremely professional. They pride themselves on great customer service and FAST CLOSINGS! WE LOVE UWM!
I am being charged for homeowners insurance, but my actual policy and the policy UWM keeps insisting to charge me. I have submitted multiple times FOLLOWING THEIR INSTRUCTIONS IN THE LETTERS THEY SEND, but no matter how many times I send it …
If I could give zero stars I would. This company’s customer service makes Comcast look like your neighbors’ kids’ lemonade stand. I refinanced with them in January. Somehow my broker checked the wrong box and didn’t set up and escrow …
UWM is an amazing organization that has the small broker in mind. Their service, technology, commitment and passion for the industry and the mortgage broker go beyond the call of duty. I have been able to steadily grow my business by …
UWM is the gold standard for mortgage loan originators. Between fast closings, competitive rates, first class automation, and great client care, other mortgage companies have a long way to catch up!
This company is the joke of all jokes! Don’t do business with a company that would fire a woman who just had a newborn baby while on leave. From ownership all the way down this is unacceptable. Also, to the person reading this that works at …
I had heard a lot of great things about UWM prior to obtaining my Loan with them. The process was fairly easy and hassle free, UNTIL I tried contacting them the set up bi-weekly payments from the very first month of my loan so I wouldn’t be …
Can’t get a response from them.
I have spent a year renovating my purchased house. It is now worth much more than the purchase price and I have contacted them repeatedly to have the house …
Not sure how this company is rated No. 1 company. I made changes to my insurance company in October, for coverage with the new company (CONNECT) to begin Nov 1, 2021. I called and alerted UWM of the change and was instructed to my call the …
I have a GREAT RATE! THE PROBLEM is they keep trying to charge me for an escrow account I don’t need or want! I have submitted the paperwork a number of times (with email verification) yet I still have to spend HOURS on the phone! Never get a resolution!
Unfortunately I refinanced with this company June of 2021. At the time of signing, there were no issues with any of my existing policies. At the time of homeowner insurance policy renew, they came up with a clerical error on their behalf. …
This mortgage company appears to be doing a good job. When we refinanced our house almost 1 year ago we read a slew of terrible reviews. At that time (Dec 2020) the Google reviews averaged about 3.5 stars. It seemed that the only good …
UWM and their entire team do a fantastic job! I HIGHLY recommend any Mortgage Brokers who are looking for a wholesale team to partner with to reach out to UWM. I have been a mortgage broker in Florida for over 25 years and hands down, the UWM team are reliable, ethical and great to work with.
My experience of their customer service is terrible whether communicating by phone or by “email”. There’s just no commitment to having a good relationship with the customer. As a new homeowner, I queried my escrow statement multiple times …
One of the most inept and worst home buying experiences ever. Poor communication or often times not at all. And the cherry on top, they failed to properly pay and process my Home Insurance, which caused the Insurance agency to terminate …
UWM is our #1 choice for our clients lending needs. As a broker, our reputation is often determined based on our wholesale lender partner’s performance…UWM makes us look great! It also does not hurt that our Account Executive (Xavier Golightly) is a rock star!
Horrendous customer service with the PMI department and Customer Service team! You are only allowed to communicate with the PMI Department via email – even customer service claims to not have a phone number for them. When you email PMI, …
UWM is my number one go to for loans for multiple reasons. Tools, user friendly system, smooth process, instant status, great rates, instant personal assistance, and overall amazing experience that occurs over and over again.. No wonder …
Working with Rob Stalnaker and UWM on a recent South Florida purchase transaction rendered an excellent experience! Rob was always available when I needed him and even proactively reached out to me at times that I didn’t. The transaction …
The process with UWM was smooth sailing. They were very responsive to me and my buyers, the process was smooth, my AE, Gilbert was so helpful, AND the appraisal was back in short order! I look forward to working with UWM again!
This is the absolute WORST company I have ever dealt with in my ENTIRE life. They were almost 4 months LATE in paying our tax bill which put our home into final tax sale by our county!!!! Completely unacceptable and abysmal. This is despite …
Amazing Company, Amazing Team Members, Cannot name another company better to work with. Customer Service on point. They make the mortgage process as easy as it gets. If i didn’t work for the family business, i would 100% join the team at UWM.
outstanding service as always. I love the way UWM is committed to make it’s system and process easy for the Broker. I would absolutely recommend to Brokers. if you have the opportunity to use UWM make them your 1st choice!
Thank you UWM for your kind staff and your prompt service. You are also great for Self-employed borrower’s and borrowers with unique scenarios.
It is always great to have UWM as part of my team! We together make loans happen!
I trusted UWM in the process of buying my first home and I must say that Shantanu was really wonderful and worked closely with me to make sure I was getting the best rate. He made sure I understood everything which was, at times, overwhelming. Very appreciative of their help.
UWM is amazing, giving all parties involved in the loan process by far the easiest experience they will ever have. The systems they have in place are leaps and bounds over other lenders, giving all a smooth transaction start to finish.
UWM is our loan servicer and they are HORRIBLE. The website is EXTREMELY unuser friendly. (Seriously, it is 2022 your website should be easier to use.) I searched for 20 minutes for the phone number. Finally realizing that it is at the …
I called regarding an issues with my hazard insurance. UWM paid the wrong company. I called and asked to speak to a manager. I was never transferred but instead transferred me to a survey, so I left a horrible review. I miss my old mortgage …
SIMPLY UPSETTING !!!! I’ve never had such a tough time with a business. Dominic Munoz is apparently the Asst Vice President and was my last point of contact. He has reached out only once after multiple emails explaining my ordeal with …
Terrible experience. I’ve talked to 5 different people just trying to get my auto pay set up. Still not resolved. If I could these guys make it so I wish I never bought a house. There might be some response to this saying “how could we help” but it’s a hollow and insincere attempt of them trying to solve anything
UWM is by far the best Wholesale lender in the nation. They take great care of the client and the broker. Amazing customer service, tools and competitive rates!
Customer service is not there. Had issue with payment. Switched banks and I do online bill pay with my mortgage. I made December and January payment via eft received confirmation number and statement showed money was pulled from account. …
Do not work with a mortgage broker if they use this company. If this company comes back as a potential lender, RUN.
So far, we have yet to go a month without an issue and CONSTANT gaslighting. As …
UWM is the right way to go for brokers. They are by far the best of the best in the mortgage industry, unlike the retail channel. The level of care UWM provides is above and beyond. It’s amazing how much they actually care and you’re not just a number. I would recommend everyone to UWM, every time.
You can only tell how good a partner is until you have a problem. I am here to say they are terrific! Team work solved the issue with no delay. The customer experience is the best and shames competitors who just can’t measure up. GO UWM!
I sent my first loan to UWM and had a great experience with them. Everything went smooth and fast. I was well taken care of and the people I needed to reach out to, were available.
It seems like i’ve used UWM exclusively because they make the entire process so easy. From pricing, to underwriting, to CTC, UMW and its professional staff, make originating and closing loans so simple and pleasant. Other lenders seem …
Run for the hill’s and do not work with this lender. There has been nothing but problems on my account. Every month I have to call to fix a mistake on their part. They tried to charge me home insurance when I had Home insurance on file. It …
This mortgage company is one of the most unprofessional, unhelpful and non-responsive companies I have ever dealt with. My mom and I are trying to correct her yearly tax amount. We have literally lost hours of our life trying to address it …
Best lender in the business. They have designed their systems with the brokers success in mind. Just recently had a VA loan that went from submission to close in just 10 days. Thanks UWM!!!
Terrible waiting multiple just to receive an emailed mortgage note. They messed up the email address so now I have to wait longer. Not satisfied at all with the customer service!
UWM has the smoothest and most efficient lending process I have ever come across in all of my LO days! The staff is very customer service and always quick to respond and very courteous! I call them the Amazon of lending, they are reliable, super fast and always deliver!
Absolute garbage company. They must pay for reviews. Representatives lie to me everytime I call with an issue, which is every couple months. I have signed up for auto pay 5 times in 1 year and it pays my bill once or twice, then kicks …
The best lending experience from start to finish, loan after loan. We’re able to control the process, get great service, and offer our mortgage clients better rates than the competition regularly, and that great pricing and service can be …
Worked with these guys this past year. Great experience. Ken Prather is who you want to work with. Very knowledgeable and very responsive. He even was very responsive over his personal vacation time. Will work with him again if anything comes up.
My customer and I both had a great first experience with UWM. I feel like UWM cares about their partners and I look forward to closing more loans with UWM. I have been in the business for almost 20 years and this experience was by far the …
I wish I could give zero stars! I (unfortunately) have a mortgage with UWM. I signed up for auto pay. Several times. Received confirmation. Several times. Yet my payments were not auto drafted from my bank account. THREE TIMES!!!! This has …
First UWM failed to pay the property taxes on time. 2 months later, When they finally wired the taxes, the account was closed. The county still has not received the taxes. I have called 2-3 times asking to speak with a Supervisor each time, …
You are required to enter the loan number or social at every transfer. Just to talk to someone I had to input the loan number 4 different times, verity my zip code twice, confirm my address and also my telephone number two different times. …
Not only am I a Broker that regularly partners with UWM for my clients I also refinanced my own home loan with them over a year ago and the experience was smooth and I’ve had no issues. The once or twice I’ve called customer service with a …
Not sure if people work here or its a façade, but i’ve been trying to get my insurance updated for 5 months now & today is the first day I got through to a supervisor. I’ve sent in countless pages of proof of insurance and have been getting …
This place is garbage. Called to make a payment after making a payment for over 3 years and was told I’m no longer allowed. Spent over 45 min on the phone w someone to transfer me to a manager to find out “they are unavailable at the time …
United Wholesale Mortgage has time and time again over the past few months been nothing but a disappointment. We have had multiple miscommunication issues with them that have involved fees of $50+ that should not have been charged to our …
Where do I start… I was deployed to Iraq during the year of 2021. While I was deployed, phone calls were very difficult to set up. My Homeowner’s insurance had been cancelled without my knowledge and United Wholesale Mortgage’s (UWM) …
One of most inept mortgage companies I have ever dealt with. It was often my experience that when I spoke to a customer service person, the answer I got was completely different from the previous representative. It was very difficult to …
A true partner to the independent Loan Officer. They are always striving for innovation that really makes an impact in your ability to compete and beat in this market. Coming from the tech world, I love their tech first approach, but they …
United wholesale mortgage has not paid our home insurance twice! This is an illegal practice, and it resulted in one of our policies been canceled without us knowing.The customer service is horrible- Because of them, our credit scores have …
I am a Mortgage Broker and have a lot of Lenders to choose from when looking for the best lender for my borrowers. UWM constantly comes in a step above all other lenders in service and ease of process. I just had 2 loans for one borrower …
My most recent deal was a nightmare from the beginning due to the seller’s previous broker. Manufactured homes are tough enough however, when the previous lender didn’t even have the home affixed to the property, and the title was nowhere …
I have absolutely no trust in United Wholesale Mortgage. In my experience of working with them, I feel that they are a fraudulent company. Having a home loan with them has been the worst experience of any mortgage company we have ever …
Don’t work here or work with uwm you will regret it. Brokers even call in & say they regret it. Workers are depressed and don’t let the perks (gym, lunch room, massage room, cruise tickets, hell even the bathroom) fool you . You’ll never …
UWM is a great company to work with for your wholesale mortgage needs. Any questions I have are answered in a timely manner and I really appreciate that. Extremely satisfied with them as they are my GO TO company for mortgages.
I have requested multiple times via email and over the phone to get my PMI removed with Zero response. A rep told me that it was mailed to me but I never received anything at all. I would hope anyone that gets this company jumps ship as I …
United Wholesale Mortgage has been an excellent partner to work with over the years. They take the best care of borrowers, and brokers. They are truly good people, just trying to do good in the world.
We closed our first loan in less than 2 weeks. It happened because Ryan Greiner (AE) and Willie Brooks (Wholesale Business Development) went out of their way to make sure it happened. It was an Ultimate Submission Loan. Kudos to UWM Technology and Underwriting and Closing teams as well. Thank you UWM!
I love working with UWM. I love the responsiveness and the turn times. I love the control I have over the process, especially in closing. There is no doubt, UWM allows me to have a competitive advantage over the competition because I’m able to get things done so quickly.
Hi there! It would have been great if you guys had contacted me by phone, email, or letter, to let me know you were selling my loan to some other company. Instead, the first I learn of this is a BILL from the new company. A complete and …
Guy and girls… stay away from this lender please use someone elses..else’s… my entire credit score is at risk of going under because of this company. Basically I’m trying to set up auto pay the name has to match my name and it doesn’t …
One of most inept mortgage companies I have to deal with.
Every time I speak to a customer service person, the answer I get is completely different from the previous representative. …
Initial application taken on June 24th(a Friday), conditional UW approval on 27th(Monday), all conditions except appraisal and title cleared by July 1st, Cleared to Close on July 11th. That is 11 business days from docs out to clear to …
UWM is my preferred lending partner. They go above and beyond to train their broker partners and provide a seamless experience from all aspects. Their technology is one of the best in the industry. 5/5 stars. Shout out to my AE: Andrew Mcleod, he’s fantastic!
They are a great company, I am a broker and they get my loans done quick and efficiently. Unless I have FHA or VA issues with a loan, they are getting things done in 15-30 days for me. Most of these bad reviews I read on here are from …
This is absolutely the worst company I have ever worked with. Every time you call you get a different answer, supervisors tell you they will call you back and they do not, they require a ticket with every request that takes up to 30 days …
We’ve been working with United Wholesale Mortgage the past five years. Our Account Executive Debbie D has been amazing always keeping us informed on the latest and greatest at UWM and also changes in the industry. They have a great …
All companies have IT issues, no big deal, but the predatory late notification policy resulting in a late fee and the screw your credit report not our problem customer service attitude is unforgivable. …
We refinanced with United Wholesale Mortgage about about 9 months ago. Since then, we we needed to use our homeowners insurance due to a very large hailstorm that went through the area in May. We immediately contacted our homeowners …
I just had a great experience with Sarah Lombardo UWII. She was incredibly knowledgeable and worked with me to resolve a few issues on a tricky loan.
She was also very warm and friendly. A great experience on a tricky Friday 😊 …
After reading the “most recent reviews” the negative reviews are sending me running to any company other than UWM. I would rather pay 10% interest with anyone else before I’d get a mortgage with this company even if they offered at 1%! …
This company have a great team of knowledgeable and professional people. Not only was my request handled so quickly, I received a phone call to make sure my request was understood and to see if I had any other questions or concerns that could be addressed. You guys ROCK!!!
Best wholesale option by far. Great pricing, fast service, most courteous and professional staff you will find in any company in America. If you doubt this, call them. You will be amazed.
Great initial experience, but the service team is poor. Processes are suboptimal when you talk through them and service member training is wildly inconsistent. …
UWM is awesome! Jensen is so knowledgeable and helpful with my loan scenarios. They got my client and me a Clear to Close in 11 days. Talk about fast! 🙂
I am the seller in a transaction that the buyers used UWM for their first home mortgage. The company was incompetent and failed to meet any deadlines. Buyer, seller and broker have sat at the closing table two separate times for over two …
UWM is a fantastic mortgage wholesaler that I love working with everyday! All my loans close in 15 days or less b/c the underwriting time is super fast, the UWM technology allows loans to move very quickly through the loan process, you can …
Loan was handled exceptionally well and quickly. UWM was able to offer my client additional funds via their BorrowerSmart loan program. UWM has definitely moved up on my list of lenders!
UWM’s team helped with all aspects of the loan. Reviews were fast. The Condo Dept handled all communications with the HOA and we closed on time. 17 days from submission to closing!!
Technology which streamlines the industry and gets to the closing the quickest is my best one line explanation of what UWM is. I highly recommend UWM. Andrew McLeod is absolutely phenomenal, goes above and beyond and is truly great at what he does. Huge shout out to him and the entire UWM Team.
I am reading all the one star reviews posted lately. How I wish I knew this sooner. I was told by my mortgage broker when I refinanced that they were a great company and I would be so happy with their service. What a lie. This is by far the …
UWM is the best in the business. The whole company from start to finish makes closings worry free. That is a hard thing to say in this business. I have been a loan officer for 20 years and this is the best company that I have worked with in that time.
This has been the worst experience of my life. This company cannot get it together. I have been in a loan modification since NOVEMBER!!!! We have signed and notarized the same papers 4 times for this loan modification and there is a problem …
The WORST mortgage company I’ve ever dealt with. UWM bought my mortgage from a previous lender. Their security is horrible! I was the note holder and restricted my ex-girlfriend from accessing the account. I wrote them, as they required, …
UWM is the most offensive and persistent company for telemarketing calls. Pray your number never gets in their possession. I don’t even need a mortgage and they call from various area codes ALL DAY. I’ve asked politely to not receive any …
I’ve been in loss mitigation for a loan modification for MONTHS. Different timelines from different agents, nothing clear cut, told underwriting was over seas along with entire loss mitigation department by one agent. Another agent able to …
I strongly urge and would be very wary of selling your home to any buyer who is going through this mortgage company. They are not a company with integrity.I would avoid this company as they are not upright in their dealings. Their “slick” accounting cost me thousands of dollars extra when it came to sign on the dotted line.
As a broker, I really appreciate UWM’s speed and approach to processing loans. They’re competitive, fast, and have a huge staff to help you along the way!
We bought a new house and we bought the house 1st before we sold our other home. We took some of the money from the house we sold and put it towards the new house to get the PMI removed. We paid just the right amount from the “original …
UWM, as an employer, fails to uphold integrity. The work this organization’s leadership performs is dishonest and unethical, leading to a hostile work environment and poor employer-employee relationships. On a personal account, UWM tasked …
Just closed my first loan with UWM. My AE, Maggie Zielinski, is very knowledgeable, supportive and eager to help. Definitely an asset to the UWM team. I’m still becoming familiar with the process, but it will get easier as I work through …
Working with UWM has been a blessing. It’s wild to think that a mortgage lender can be better than another mortgage lender but once you go through the experience you will truly understand why UWM is the number 1 lender in America
United Wholesale Mortgage is a terrible brokerage firm. We had the unfortunate pleasure of working with this company on our new mortgage. I definitely do not recommend them. From lack of communication, to unprofessionalism, complete …
If you like getting delinquency notices from your county for unpaid property taxes, getting the run around by terrible customer support, getting lied to about having fees reimbursed, having to reexplain problems dozens of times, wasting …
Established auto pay through UWM to pay my mortgage. Unbeknownst to me, since it was a day after my mortgage payment was due, it would not draft payments out of my account. Two months went by without payment. By the time I realized it was …
I LOVE UWM! Their Team of underwriters really work hard to go above and beyond! Sam Smith really helped me out on a loan we took from another lender, calling them to see if he could get the appraisal docs they weren’t sending me. Thats customer service! Thank you Sam! 🙂
I can’t believe some of these negative reviews..! I have only had the best experience with UWM. My Account Executive is a rockstar and is reachable 24/7. When I reach out with tough loan scenarios, he and the underwriters get back to me …
Dan O went above and beyond to help us with an issue. He took complete ownership and assured me he will do his best to work out a solution. Not long after our call, an hour tops, the issue was resolved, and that resolution essentially saved …
I will never recommend this company. By far the worst experience I have ever had. When we purchased our house, the seller owed back taxes so the town tax bill was higher than normal. Now UWM thinks we owe this higher amount this January and …
This company is absolutely the BEST hands down. Delivering results quick and efficiently . Clear to Close on last 2 files in 10 days has made a believer out of me. Our Account Exec. Daniel Boulanger is the best AE I have ever worked with …
Stay away from this mortgage company. I cannot stress this enough. I have called three times yesterday to find out why my escrow is in the negative. When I called two of your representatives hung up on me and the third one literally said …
I was really excited to be considered for an employment opportunity here, and with 10 years of mortgage industry experience I think I would have been a great candidate. I applied for 2 positions, received contact via email, and scheduled …
Wow, this company is going downhill quickly. Just received a final notice(which is the first time receiving) on the need of providing insurance info yet again. This from the company that had me pay for 18-months of insurance at closing and …
Cant share enough how amazing this company is! Loan was submitted on Monday, a holiday, and was ready to close on Friday! Signed and funded the following week! UWM approved it when another company could not. Its been the easiest and best …
I am shocked at the lack of servicing this company has. I had a loan with you, then refinanced with you on the same property. You failed to release the first loan or even file it with the county. Something you have to do!! So, now that I am …
Very impressive campus. good environment to work with energetic people. They have Gym within the building for everyone to use. Happy people works better.
My initial loan was sold to UWM at closing. They seem to be good and have a nice website interface. Here is why you get 2 stars: I understand loan servicing is sold in this business but you sold my loan to Select Portfolio Servicing, Inc. …
I have been a loan officer for 6 years and UWM is by far the best company to work with! They are committed to making lending easy and their fast turn times help do just that. They truly care about us as clients and strive to keep us happy, and always keep up on the latest industry trends. I would recommend them in a heart beat!
Would love to give 5 stars, however I cannot because I have not experienced a five star experience due to the fact that I attempted to set up auto pay for my new mortgage account with UWM a few times now and an error pops up saying “error …
Been getting random calls from UWM I asked to be removed from call list, caller uses profanity and hangs up on me, day after day after day same thing. I guess the company doesn’t monitor their calls.
Not a company I’d do business with.
Honestly I like their website which is easy to use. But they sold my load to a bad company without email me after 2 month out of Escow. I set up the paperless on my account because I know the mail will lost. But they still just send mail to …
United Wholesale Mortgage bought out my mortgage pretty early on and it made me nervous but I had nothing but good experiences with them. The one time I did have a problem everyone I spoke to was very friendly and helpful. I just had my …
Warning! Scam! UWM has left us homeless. We were supposed to close a week ago but they came back with insane conditions. We got all of the paper work in and were told the turn time is 24 hours MAX. Well it’s been 4 business days. No one …
This company is practically a scam. They make it as difficult as possible to access information about your loan and are unhelpful and nonresponsive. Do not ever get a mortgage through this company.
Just wanted you to know what a Great job of follow up, presenting new ideas for our business and helping us to learn to close loans faster the Lek Nikpreljevic has done for my company. United Wholesale is the best Mortgage company I have ever worked with in the last 25 years,.. that’s saying something!
The positive reviews are fake, if your loan company wants this place to service your loan I’d get a loan elsewhere. They do not accept electronic payments from Bank of America. And then when they cannot find your payment after you sent them …
My wife and I were refinancing our house with a cash out option. The broker we contacted was with simplify home loans and were directed to UWSM for the best rate. Simplify home loans have been great, however, the underwriters with United …
If I could I would give them a ZERO. Worst company EVER!! I might lose my dream house because this lender has been holding up the buyers approval for my current house OVER 6 weeks. Totally unprofessional. Run do not walk away from this lender!!!
By far the WORST mortgage lender ever! They claim to close loans in 14 days, but that is far from the truth. One loan took 3 months to close because the underwriters are extremely inexperienced and they just keep requesting more and more …
UWM is the most professional and best wholesaler in the game. No one supports the broker more than UWM. They are my first choice and I can count on UWM every time!! If you want a company that will help you grow and take care of your …
I have worked with UWM for several years. They do a fantastic job as a wholesale company, are very user friendly, and get good reviews from my clients. I’m a fan. …
Unfortunately disappointed with UWM and how they have dealt with our loan modification request. Recently my family and I dealt with a traumatic event that affected our child, and so forth affected our income. My wife is an RN who has been …
UWM has great pricing. However, their customer service is terrible. I was having difficulty accessing documents in my account. They asked me to provide information to verify my identity, which I provided. It then took them a week to respond …
UWM has the NICEST and most helpful staff working for them. I know their number from memory and have never had a bad experience with them since their portal 2.0 system has been in effect. They ask about my day, about my job, and are quick and effective to get me exactly what i need. HIGHLY recommended!
Just closed a loan with UWM! Received my CTC in 11 days! Felix Daniel, our Account Executive is awesome. Their process and systems are simple, easy, and effective.
UWM is not only the fastest lender I work with, they’re also the most skilled at what they do. Their programs are extensive and their rates can rarely be beaten. Aside from their awesome customer service and always friendly voices, I trust my clients’ loans with them because they always come through for me.
When I purchased my home, I bought homeowner’s insurance like everyone else. I get a letter from United Wholesale Mortgage a month later stating my insurance had expired and that I needed to buy home insurance despite having a valid and …
4 months later, my home owners insurance has still not been paid. Title agency is telling me the mortgage company should pay it, mortgage company is telling me it should have been paid at closing by my title agency. I am sick and tired …
I’m a loan officer with C2 Financial Corp. Having noticed very favorable terms for my client, I submitted the application to United Wholesale Mortgage and locked the loan for 30 days. Subsequently everyone on the UWM team coordinated with …
UWM is an excellent company to work with. I have been in the mortgage business for 19 years and they are my top choice to send my loans to. The rep I deal with can be contacted day or night, weekends or holidays. Their underwriters are easy …
Worst mortgage company I’ve ever dealt with. It’s taking a month and they still can’t tell me if I’ve been enrolled or will be enrolled in their budget drafting program. My last company this was one phone call and it was setup immediately. …
It took 7 attempts with customer service today to sort out a fairly simple problem (dropped calls, blind transfers, & dropped chats make it tough to reach someone who can actually solve your problem). Great rates…but pray you don’t need to engage customer service.
I LOVE the service at UWM!! Great rates, customer service and super fast with my loan approvals. The best wholesale lenders on the market! I’m so proud to be an approved wholesale mortgage broker with them. Thank you!
This was my first closing with United Wholesale Mortgage with a first time home buyer. My Account Executive – Scott Holland was fantastic – walking me through each step of the process. Their technology is amazing – easy to follow and real …
UWM is amazing! As a mortgage broker I am grateful for the cooperation, speed and access to answers that UWM provides to the mortgage broker community. A+++
Outstanding broker focused company with the best technology I’ve ever experienced in my 30 years in the mortgage business. Their employees professionalism and willingness to help is refreshing-not to mention the excellent marketing …
Outstanding lender. True team players and I am excited to be on the winning team! While other companies are asking me to lock for 45-60 days, I can get loans done in 2 weeks or less with UWM.
Poor customer service and communication. We refinanced with UWM in December and regret doing so. They are very difficult to get in touch with and do not listen to your concerns. They sent us notice that they need our insurance …
5 stars for the price. NEGATIVE 4 STARS for the customer service. Averages to be 1 single star. Fair enough? …
LOLITA GRAHAM is a great working partner. I am a fairly new employee to my new office and this was the first time I have worked with UWM and she was great. She guided me through the process, even share screen with me to guide me step by …
I was given mortgage assistance during the pandemic… great! They assured me that at the end of my assistance period that I would be given options to help get my mortgage current and affordable. This was extremely helpful since I was laid …
Terrible Mortgage Company!
They are claiming they have not received my homeowners policy. Looking through …
We had a great experience with UWM recently with one our Purchase clients. The processing of the loan went smoothly and although there were challenges, which isn’t anything new on any transaction, we overcame them and closed. I found them to be very responsive and very good at keeping their timetables. – Cheers
Update: Their portal system is easier to work with now but still a pain in the you-know-what. …
As a newer broker I wasn’t sure what to expect with working with a wholesaler. My rep, Vince, the technology, the ease of navigation around their system, and everybody’s customer service friendly attitude cause me to say they are my go to …
By far one of the best originating companies in the business. My average turn time from submission to CTC is 12 days!! Thanks Mat!!
I can call my underwriter anytime. My account executive is one of the best in the business. You don’t over condition. Your pricing is very competitive. Most of the time everything from the beginning to the end of the loan is done …
Worst customer service!!! Since the very beginning, they have screwed up my mortgage and escrow account when I refinanced my home. All documentation was sent to them (including all payments made to insurance from my last mortgage company …
UWM is without a doubt the easiest company I have ever worked. My AE Russ Yodzio is top notch and I could not have a better partner.
We’ve been a long time partner with UWM and they are amazing to work with. Their speed and ease of use is second to none. We look forward to continuing to do great work with them.
UWM is a great company to work with. Not only are they rated as one of the best lenders by mortgage brokers, they make the whole set up process seamless. Samantha made the on-boarding process super easy. When I just signed up on your …
Very thankful to have such a great partnership with UWM. They offer so much in all phases of the loan approval process as well as marketing and other aspects of helping to be successful independent broker. UWM’s culture of responsive …
Love working with UWM! The process is fast and easy. Our account rep, Sean Perry does a great job. I can close a loan there is 7 days which is amazing.
Best mortgage company out there. Responsive, helpful, experienced. Everyone always sounds like they’re smiling which makes for a pleasant experience. People try to HELP solve problems, not create them. Love the UWM team!!!
If I could give negative stars I would. I have a loan serviced by UWM and have been trying to get a response from their modifications “department” for several weeks now. They simply do not respond. When calling in the reps will not transfer …
UWM is a great lender to work with. Our rep is Amy Schultz and she is so responsive!! Has the answer to any questions within minutes and always willing to help us navigate our loan and their system so we can be most efficient. The …
UWM is fantastic! As a mortgage broker, they are the #1 lender for my client’s loans. Great rates, easy process, and fantastic service.
I was skeptical at first because all of the positive reviews seemed fake. I went ahead and refinanced with UWM and saved over $70,000 over the life of my loan. Everything was very simple and went smooth. I registered for automatic payments …
UWM is quick, efficient and overall an Industry Leader in Finance. They Give the Loan Officer So many tools to Succeed its Fantastic. I love the Digital Media content and the ability to track and speak with any number of people including the Underwriter any time I tried. UWM is a TOP NOTCH wholesale Lender.
I don’t know where to start….. I never has some many issues with any mortgage company before. I refinanced mortgage a year ago to United wholesale and here you go… I purchased rental insurance from State Farm and after a 10 months they …
This is a terrible mortgage company. If your mortgage broker attempts to get you a loan through this company do NOT go with them. I attempted to make my first payment and typed in my payment info wrong and was hit with a $30 fee. They let …
Not only did I have a great experience working for this wholesale lender but when I made the decision to go on my own, they were supportive and helped me start and grow my business. My AE is knowledgeable, available and willing to help when …
My experience with United Wholesale Mortgage was great! They helped me through my home refinance, giving me the best rate I could find and allowing me to accomplish my primary goals while keeping my mortgage in an extremely range. The whole …
I was an employee there and my dad always told me people don’t quit jobs they quit bosses and let’s say it took me less than a year to realize the bosses are jokes and have no clue what there doing
Revised 7/18/20
I found my way to an actual customer service specialist named Jason. (It was difficult to do) but he changed everything. Conference called me into tech support …
UWM Customer Service was absolutely horrible when they failed to pay my county taxes, resulting in the threat of a lien against my house from the county. I called UWM Customer Service (numerous times before reaching a human), and they …
Working with UWM and Mat Ishiba’s team is the best lending experience I have ever had. I have been in the industry for 17 years. On the broker and retail side. The culture at UWM is amazing and I feel like I am a retail lender with my …
They were 3 months late paying our home insurance to the point we were getting letters saying they were going to cancel our home insurance. We were also put on hold for 20 minutes and then hung up on the first time we called customer service about it.
Great company to broker loans with. Staff is extremely helpful. Their technology is super user friendly. Process make loans a breeze.
UWM knows how to get a loan done the right way. Thanks to the great people and technology all powered by Mat Ishbia. Thank you for making another dream come true all in less than two weeks start to close !!!
Save yourselves and do not deal with this company. They take forever to process payments and then charge a late fee for funds that were anticipated to be taken out 5 days before they actually were. And, the customer service is awful. They …
Financed a home loan through UWM and have had horrible customer service–waiting over three weeks for a single form that I’ve requested multiple times. I’ve called, messaged, faxed, emailed, and now mailed letters to UWM and they have …
UWM rocks!! I have been working with them for over 10 years now as a loan processor and loan officer. They continue to give the best in customer service and support. Not to mention the awesome products that will give you an edge over the …
UWM is the BEST wholesale mortgage lender ever in the history of wholesale mortgages. The speed, service, technology, and understanding of the business puts them in a class of their own. I have worked with hundreds of companies over the years and no one compares. Hands down the best in the business!!!
Just bought a house using UWM as my lender. They ended up waiting for the rates to drop (even though I was ready to sign for over a month and I specifically told them rates were projected to go up), however, they locked me into a rate …
This is the absolute best Wholesale Lender in the country! Not only are they professional, courteous and friendly but they are efficient and fast as lightning! You can get a loan closed at UWM in less than three weeks. And when I say three …
Just spoke with Felicia using their online customer service chat. It was the worst customer service experience I have ever had. I was wanting some very simple payment information and Felicia made it so frustrating and difficult to get any answers. Very disappointed in UWM right now.
I have called, emailed, chatted and used the message center. No one can help me and everyone gives me the run around. UWM had the incorrect parcel number listed for my home and paid someone’s property taxes with my money. They are refusing …
I would give 0 stars if I could. This is the most TRASH mortgage owner I have EVER HAD. The customer service is DIPLORABLE AND DISGRACEFUL. they cant even properly handle the escrow account and then cant even answer questions about how or why they messed it up. If you have any sense at all do NOT use United Crapshoot Mortgage.
I work with a mortgage broker as his assistant and we are always so fond of the seamless process with UWM. All the tech features and one-on-one service with the account executive is perfection!
I truly enjoy using UWM especially the B2B customer service and support that my Account Executive, Alan Schultz and team provides! Top Notch all the way around!
UWM is by far the best wholesale lender in the country. The level of service and commitment to the broker industry is second to none. If I could send all of my client to United Wholesale Mortgage, I would. Thank you UWM!
Zero is a better rating! I’m sure my comments will not be addressed here either. UWM sucks! Our mortgage was sold to UWM after we refinanced. We had an error in the legal description of property that was caught after the closing and …
The worst lender ever!
The employees are annoying and dont follow your instructions.
I m looking for a way to get them fined by the CFBP for harassment.
This is the worst company I have ever had to deal with. Do everything in your power to make sure your mortgage isn’t through them. There have been multiple time when I’ve been charged a $50 ‘Non Sufficient Funds’ fee (while having …
I didn’t have any issues with UWM until I needed to call about online access support. I call 7 times with 3 calls ending up getting disconnected after being on hold for 30 minutes and the other 4 taking my number and promising to call me …
I’ve had a UWM loan for a couple of months and their business practices are antiquated and time-consuming. I created an auto-debit account immediately when I got the loan to make sure payments would be squared away. Today I learned that my …
If you need a loan done quick take it to UWM!! Their technology and support is the best in the industry, and their pricing is competitive too. UWM is by far a Broker’s greatest partner!
Worst mortgage company in existence. EVERY SINGLE YEAR around January apparently everyone at this company either begins day drinking or doesn’t know how to read. They don’t pay my mortgage insurance. Then they send threatening notices that …
With the system that UWM has set up it is always a smooth process from the submission to the close every step is detailed. It is a wonderful feeling. May God continue to elevate you. Thanks,
I’m so grateful I get to partner with such an amazing company! UWM’s products & service are exceptional! I just continue to be more & more delighted, each transaction, with the brilliant, responsive team members I get to work with. Top that off with the best Account Executive – Terri Smith, and I feel unbeatable!
I love using UWM to assist my client’s with their mortgage financing needs. Their technology is second to none. This makes the overall process fast and easy, our UWM loans are usually ready for closing within 10 to 14 days. These turn times …
Put my account on autopay ever month they are charging me a late fee and claiming that the autopay is still not active which is wierd because I scheduled my account for autopay since February and now we are in June and they still have to …
UWM hands down one of the fastest Lenders Around and they make the process so easy to help Client have a wonderful positive experience. Keep of the good work : )
I recently re-financed with UWM and I can truthfully say it was a smooth somewhat pleasant experience. My UWM representative was very professional and kept me informed at every step of the process. UWM offered the lowest rate; and I called several, and I am very satisfied with the whole process.
I have been in mortgage banking for twenty years and UWM is by far the best lender I ever worked with. They understand the industry. Their technology is amazing. Their support, product and turnaround time is best in class. This is exactly how the mortgage industry should run.
By far the worst company I ever had to deal with. Words cannot explain how upset and frustrated I am. I am currently deployed over seas. I have been trying to take advantage of the CALIFORNIA MILITARY FAMILIES FINANCIAL RELIEF ACT, and I …
This is what I learned from United wholesale mortgage they want their money promt and on time but when its time for them to give you your check back from escrow they make you wait damn near 2 months and climbing. Very disappointed in United wholesale mortgage.
I love the UWM system, it has tools that make my job really easier. I would recommend it 100%.
Me and my borrowers had an amazing experience with UWM! File was underwritten within hours of submission with minimal conditions. We were cleared to close early, and everyone involved was very happy with the process. I try to take all of my loans that I can to UWM.
Unsolicited messages all the time for multiple properties that aren’t even mine. Any company that can afford a spam bot like this isn’t investing enough in their actual customers that actually want their services. If they annoy people that …
I have opened this account 6 months ago. has been 6 months that i am tryng to set up the automatic payment and all the time that i submit the documentation requested they are writing me to resubmit the same documentation. Very …
I have to use this place due to them carrying my loans. However, they mailed my overpayment and escrow refund to the wrong address and then blamed me. After many calls, I got them to send it to the correct address. The person stated they …
The simplicity of UWM’s software for my first loan as a Mortgage Loan Originator made changes and the ability to see progress a real +++. My UWM Account Executive was first class and tremendously helpful in getting my Client across the finish line and into his new home.
5 star service and 5 star technology. Everybody was bending over backwards to help me with my questions and concerns. Plus they have the best technology to help us brokers in our business, and they made it easy to work with them. 100 stars if I could rate that high.
Worst experience as a borrower I’ve ever had. Yeah, the process was super quick to close but the nightmare of a year after that was not worth the 14 days to CTC at all. Messed up my escrows a couple of times resulting in fees for me, …
Mortgage Loan closed in less than 30 days for my client. Limited conditions and easy process. The rate was better than the Big Bank, that they had originally went to. Henry Munoz, California Real Estate Broker and Loan officer.www.Hmrealestateloans.com
The mortgage for my home was purchased from the original lender that we went with once the paper work was finalized for the house. Overall, UWM has been very unresponsive to any emails or calls when I have had questions about my mortgage. …
Was skeptical at first because the positive reviews seemed fake and there were lots of negative reviews. I went ahead and refinanced with UWM through a broker. Everything went fine and smooth. Registered for automatic payments through the …
I have had a great experience with United Wholesale Mortgage. Excellent customer service. You can tell that the people working there really care and take pride in their work.
This is hands down the best wholesale Lender I have ever worked with.
The service, both during origination and post closing is outstanding.
This is always my GO TO Lender. …
Nothing anyone hates more than a card board cut out facade of customer service. Absolutely insane that they’ll make someone wait on hold for 10-15 minutes, just to be dismissed with absolutely no intention of providing any help. And then to …
On March 7th I called and requested a payment reversal due to a mistaken double payment of my mortgage payment (yes, it was my first payment with you fir this mortgage). The agent tells me the payment will be reversed and a check will be …
Matthew S Sr Underwriter in a word: Incredible I value underwriters time, My goal is to always provide a clean file allowing the underwriter to see a clear path to closing. Sometimes the path is not always clear. Matthew took the time to …
On Sept 7, 2021, based on the recommendation of United Wholesale Mortgage’s (UWM) Customer Service Representative, I ended up making duplicate mortgage payment on my residential loan. On Sept 8, 2021, when I recognized that duplicate …
Set up auto pay with them. Kept not working. Had to manually make the payment online. Then I’m told the account can’t be set up for auto pay 3 months later. Now they locked the account because ive had 3 attempts for payment in a row that werent able to process. so I have to send a certified check. What a joke.
UWM never disappoints! My files are underwritten in 24 hours and the underwriters always answer their phones and emails. I know my clients files are in good hands with UWM.
UWM is a top notch company. Their business model and customer sercive is exceptional. I’m grateful to have them as a business partner.
Amy NMLS 2220134 thought she could cold call me because my credit was pulled. I didn’t apply for this company to call me. This is the same as a spam call. I did not ask for this company to call me at all. Nobody likes a spam caller.
Judging by the reviews they spend all their time and money on making brokers happy and not those who have the loans with them. We refinanced with no issues with our previous bank. 6 months in they started charging us extra insurance even …
As noted by other reviewers, this company makes co$tly errors, and leaves the SIGNIFICANT burden of getting it corrected/returning funds due extremely time-consuming and at such extreme effort to be near impossible. I am now over five …
Already disappointed. This company does not allow partial payments— even if the whole amount is paid in time. For example. I wanted to break my payment into 2 payments. The website will only allow for extra payments— nothing less …
Took a loan out and was paying it off within a 1 year. Had to call in to get a pay off request sent to me. The first one didn’t show up so called to let them know they said they would send it out again. My payment was due so I didn’t pay it …
UWM speed & ease of use make them a top choice when seeking out a mortgage in today’s marketplace!
Very horrible company that gets bitter once you want to re-finance. A late fee that was waived from my account due to natural disaster fallout beyond my control was added back to my payoff statement 6 months after. This late fee was waived …
UWM is my preferred lender! Our Account Executive and every person that touches our client’s file is extremely professional. They pride themselves on great customer service and FAST CLOSINGS! WE LOVE UWM!
I am being charged for homeowners insurance, but my actual policy and the policy UWM keeps insisting to charge me. I have submitted multiple times FOLLOWING THEIR INSTRUCTIONS IN THE LETTERS THEY SEND, but no matter how many times I send it …
UWM is by far the best mortgage lender in the USA. Great service in all aspects. It actually feels like they care about you.
If I could give zero stars I would. This company’s customer service makes Comcast look like your neighbors’ kids’ lemonade stand. I refinanced with them in January. Somehow my broker checked the wrong box and didn’t set up and escrow …
UWM is an amazing organization that has the small broker in mind. Their service, technology, commitment and passion for the industry and the mortgage broker go beyond the call of duty. I have been able to steadily grow my business by …
UWM is the gold standard for mortgage loan originators. Between fast closings, competitive rates, first class automation, and great client care, other mortgage companies have a long way to catch up!
This company is the joke of all jokes! Don’t do business with a company that would fire a woman who just had a newborn baby while on leave. From ownership all the way down this is unacceptable. Also, to the person reading this that works at …
I had heard a lot of great things about UWM prior to obtaining my Loan with them. The process was fairly easy and hassle free, UNTIL I tried contacting them the set up bi-weekly payments from the very first month of my loan so I wouldn’t be …
Can’t get a response from them.
I have spent a year renovating my purchased house. It is now worth much more than the purchase price and I have contacted them repeatedly to have the house …
Not sure how this company is rated No. 1 company. I made changes to my insurance company in October, for coverage with the new company (CONNECT) to begin Nov 1, 2021. I called and alerted UWM of the change and was instructed to my call the …
I have a GREAT RATE! THE PROBLEM is they keep trying to charge me for an escrow account I don’t need or want! I have submitted the paperwork a number of times (with email verification) yet I still have to spend HOURS on the phone! Never get a resolution!
Unfortunately I refinanced with this company June of 2021. At the time of signing, there were no issues with any of my existing policies. At the time of homeowner insurance policy renew, they came up with a clerical error on their behalf. …
UWM has provided THE WORST customer experience, and is wrongfully charging me.
On August 16, I noticed that my recent escrow analysis had yielded an incorrect …
This mortgage company appears to be doing a good job. When we refinanced our house almost 1 year ago we read a slew of terrible reviews. At that time (Dec 2020) the Google reviews averaged about 3.5 stars. It seemed that the only good …
UWM and their entire team do a fantastic job! I HIGHLY recommend any Mortgage Brokers who are looking for a wholesale team to partner with to reach out to UWM. I have been a mortgage broker in Florida for over 25 years and hands down, the UWM team are reliable, ethical and great to work with.
My experience of their customer service is terrible whether communicating by phone or by “email”. There’s just no commitment to having a good relationship with the customer. As a new homeowner, I queried my escrow statement multiple times …
My UWM team is wonderful. Hard-working, fast, super smart & helpful! I love them and their technology is outstanding.
One of the most inept and worst home buying experiences ever. Poor communication or often times not at all. And the cherry on top, they failed to properly pay and process my Home Insurance, which caused the Insurance agency to terminate …
UWM is our #1 choice for our clients lending needs. As a broker, our reputation is often determined based on our wholesale lender partner’s performance…UWM makes us look great! It also does not hurt that our Account Executive (Xavier Golightly) is a rock star!
Horrendous customer service with the PMI department and Customer Service team! You are only allowed to communicate with the PMI Department via email – even customer service claims to not have a phone number for them. When you email PMI, …
UWM is my number one go to for loans for multiple reasons. Tools, user friendly system, smooth process, instant status, great rates, instant personal assistance, and overall amazing experience that occurs over and over again.. No wonder …
Working with Rob Stalnaker and UWM on a recent South Florida purchase transaction rendered an excellent experience! Rob was always available when I needed him and even proactively reached out to me at times that I didn’t. The transaction …
Easy process from start to finish. Got quick service using their appraisal order process. Very smooth closing.
The process with UWM was smooth sailing. They were very responsive to me and my buyers, the process was smooth, my AE, Gilbert was so helpful, AND the appraisal was back in short order! I look forward to working with UWM again!
This is the absolute WORST company I have ever dealt with in my ENTIRE life. They were almost 4 months LATE in paying our tax bill which put our home into final tax sale by our county!!!! Completely unacceptable and abysmal. This is despite …
Amazing Company, Amazing Team Members, Cannot name another company better to work with. Customer Service on point. They make the mortgage process as easy as it gets. If i didn’t work for the family business, i would 100% join the team at UWM.
outstanding service as always. I love the way UWM is committed to make it’s system and process easy for the Broker. I would absolutely recommend to Brokers. if you have the opportunity to use UWM make them your 1st choice!
Thank you UWM for your kind staff and your prompt service. You are also great for Self-employed borrower’s and borrowers with unique scenarios.
It is always great to have UWM as part of my team! We together make loans happen!
I trusted UWM in the process of buying my first home and I must say that Shantanu was really wonderful and worked closely with me to make sure I was getting the best rate. He made sure I understood everything which was, at times, overwhelming. Very appreciative of their help.
UWM is amazing, giving all parties involved in the loan process by far the easiest experience they will ever have. The systems they have in place are leaps and bounds over other lenders, giving all a smooth transaction start to finish.
UWM is our loan servicer and they are HORRIBLE. The website is EXTREMELY unuser friendly. (Seriously, it is 2022 your website should be easier to use.) I searched for 20 minutes for the phone number. Finally realizing that it is at the …
I called regarding an issues with my hazard insurance. UWM paid the wrong company. I called and asked to speak to a manager. I was never transferred but instead transferred me to a survey, so I left a horrible review. I miss my old mortgage …
SIMPLY UPSETTING !!!! I’ve never had such a tough time with a business. Dominic Munoz is apparently the Asst Vice President and was my last point of contact. He has reached out only once after multiple emails explaining my ordeal with …
Terrible experience. I’ve talked to 5 different people just trying to get my auto pay set up. Still not resolved. If I could these guys make it so I wish I never bought a house. There might be some response to this saying “how could we help” but it’s a hollow and insincere attempt of them trying to solve anything
UWM is by far the best Wholesale lender in the nation. They take great care of the client and the broker. Amazing customer service, tools and competitive rates!
Customer service is not there. Had issue with payment. Switched banks and I do online bill pay with my mortgage. I made December and January payment via eft received confirmation number and statement showed money was pulled from account. …
Do not work with a mortgage broker if they use this company. If this company comes back as a potential lender, RUN.
So far, we have yet to go a month without an issue and CONSTANT gaslighting. As …
UWM is the right way to go for brokers. They are by far the best of the best in the mortgage industry, unlike the retail channel. The level of care UWM provides is above and beyond. It’s amazing how much they actually care and you’re not just a number. I would recommend everyone to UWM, every time.
You can only tell how good a partner is until you have a problem. I am here to say they are terrific! Team work solved the issue with no delay. The customer experience is the best and shames competitors who just can’t measure up. GO UWM!
I sent my first loan to UWM and had a great experience with them. Everything went smooth and fast. I was well taken care of and the people I needed to reach out to, were available.
It seems like i’ve used UWM exclusively because they make the entire process so easy. From pricing, to underwriting, to CTC, UMW and its professional staff, make originating and closing loans so simple and pleasant. Other lenders seem …
Run for the hill’s and do not work with this lender. There has been nothing but problems on my account. Every month I have to call to fix a mistake on their part. They tried to charge me home insurance when I had Home insurance on file. It …
This mortgage company is one of the most unprofessional, unhelpful and non-responsive companies I have ever dealt with. My mom and I are trying to correct her yearly tax amount. We have literally lost hours of our life trying to address it …
Best lender in the business. They have designed their systems with the brokers success in mind. Just recently had a VA loan that went from submission to close in just 10 days. Thanks UWM!!!
Terrible waiting multiple just to receive an emailed mortgage note. They messed up the email address so now I have to wait longer. Not satisfied at all with the customer service!
UWM has the smoothest and most efficient lending process I have ever come across in all of my LO days! The staff is very customer service and always quick to respond and very courteous! I call them the Amazon of lending, they are reliable, super fast and always deliver!
Everytime I submit a loan to UWM it’s affordable, fast and easy!
Absolute garbage company. They must pay for reviews. Representatives lie to me everytime I call with an issue, which is every couple months. I have signed up for auto pay 5 times in 1 year and it pays my bill once or twice, then kicks …
The best lending experience from start to finish, loan after loan. We’re able to control the process, get great service, and offer our mortgage clients better rates than the competition regularly, and that great pricing and service can be …
Worked with these guys this past year. Great experience. Ken Prather is who you want to work with. Very knowledgeable and very responsive. He even was very responsive over his personal vacation time. Will work with him again if anything comes up.
My customer and I both had a great first experience with UWM. I feel like UWM cares about their partners and I look forward to closing more loans with UWM. I have been in the business for almost 20 years and this experience was by far the …
I wish I could give zero stars! I (unfortunately) have a mortgage with UWM. I signed up for auto pay. Several times. Received confirmation. Several times. Yet my payments were not auto drafted from my bank account. THREE TIMES!!!! This has …
First UWM failed to pay the property taxes on time. 2 months later, When they finally wired the taxes, the account was closed. The county still has not received the taxes. I have called 2-3 times asking to speak with a Supervisor each time, …
You are required to enter the loan number or social at every transfer. Just to talk to someone I had to input the loan number 4 different times, verity my zip code twice, confirm my address and also my telephone number two different times. …
Not only am I a Broker that regularly partners with UWM for my clients I also refinanced my own home loan with them over a year ago and the experience was smooth and I’ve had no issues. The once or twice I’ve called customer service with a …
Not sure if people work here or its a façade, but i’ve been trying to get my insurance updated for 5 months now & today is the first day I got through to a supervisor. I’ve sent in countless pages of proof of insurance and have been getting …
This place is garbage. Called to make a payment after making a payment for over 3 years and was told I’m no longer allowed. Spent over 45 min on the phone w someone to transfer me to a manager to find out “they are unavailable at the time …
United Wholesale Mortgage has time and time again over the past few months been nothing but a disappointment. We have had multiple miscommunication issues with them that have involved fees of $50+ that should not have been charged to our …
Where do I start… I was deployed to Iraq during the year of 2021. While I was deployed, phone calls were very difficult to set up. My Homeowner’s insurance had been cancelled without my knowledge and United Wholesale Mortgage’s (UWM) …
One of most inept mortgage companies I have ever dealt with. It was often my experience that when I spoke to a customer service person, the answer I got was completely different from the previous representative. It was very difficult to …
A true partner to the independent Loan Officer. They are always striving for innovation that really makes an impact in your ability to compete and beat in this market. Coming from the tech world, I love their tech first approach, but they …
United wholesale mortgage has not paid our home insurance twice! This is an illegal practice, and it resulted in one of our policies been canceled without us knowing.The customer service is horrible- Because of them, our credit scores have …
I am a Mortgage Broker and have a lot of Lenders to choose from when looking for the best lender for my borrowers. UWM constantly comes in a step above all other lenders in service and ease of process. I just had 2 loans for one borrower …
My most recent deal was a nightmare from the beginning due to the seller’s previous broker. Manufactured homes are tough enough however, when the previous lender didn’t even have the home affixed to the property, and the title was nowhere …
UWM acted with speed and precision, like an Indy 500 Pit Crew. Both Agents and the clients left the closing table extremely happy!
I have absolutely no trust in United Wholesale Mortgage. In my experience of working with them, I feel that they are a fraudulent company. Having a home loan with them has been the worst experience of any mortgage company we have ever …
Don’t work here or work with uwm you will regret it. Brokers even call in & say they regret it. Workers are depressed and don’t let the perks (gym, lunch room, massage room, cruise tickets, hell even the bathroom) fool you . You’ll never …
UWM is a great company to work with for your wholesale mortgage needs. Any questions I have are answered in a timely manner and I really appreciate that. Extremely satisfied with them as they are my GO TO company for mortgages.
Truth is, UWM is as quick in underwriting as any lender I have ever worked with.
I have requested multiple times via email and over the phone to get my PMI removed with Zero response. A rep told me that it was mailed to me but I never received anything at all. I would hope anyone that gets this company jumps ship as I …
UWM is great to work with. They are always helpful, positive and encouraging- I recommend them 100% if you are looking for a lender to sign up with!
United Wholesale Mortgage has been an excellent partner to work with over the years. They take the best care of borrowers, and brokers. They are truly good people, just trying to do good in the world.
We closed our first loan in less than 2 weeks. It happened because Ryan Greiner (AE) and Willie Brooks (Wholesale Business Development) went out of their way to make sure it happened. It was an Ultimate Submission Loan. Kudos to UWM Technology and Underwriting and Closing teams as well. Thank you UWM!
This is one the best companies that support the brokers, they give us all the tools for us to succeed, happy to partner with them.
I love working with UWM. I love the responsiveness and the turn times. I love the control I have over the process, especially in closing. There is no doubt, UWM allows me to have a competitive advantage over the competition because I’m able to get things done so quickly.
Hi there! It would have been great if you guys had contacted me by phone, email, or letter, to let me know you were selling my loan to some other company. Instead, the first I learn of this is a BILL from the new company. A complete and …
Another file submitted to UWM and the results are Great! Difficult file CTC and closing today!
Guy and girls… stay away from this lender please use someone elses..else’s… my entire credit score is at risk of going under because of this company. Basically I’m trying to set up auto pay the name has to match my name and it doesn’t …
One of most inept mortgage companies I have to deal with.
Every time I speak to a customer service person, the answer I get is completely different from the previous representative. …
Initial application taken on June 24th(a Friday), conditional UW approval on 27th(Monday), all conditions except appraisal and title cleared by July 1st, Cleared to Close on July 11th. That is 11 business days from docs out to clear to …
UWM is my preferred lending partner. They go above and beyond to train their broker partners and provide a seamless experience from all aspects. Their technology is one of the best in the industry. 5/5 stars. Shout out to my AE: Andrew Mcleod, he’s fantastic!
They are a great company, I am a broker and they get my loans done quick and efficiently. Unless I have FHA or VA issues with a loan, they are getting things done in 15-30 days for me. Most of these bad reviews I read on here are from …
One of my favorite lenders to use for my clients! Love the EASE, pun intended, throughout the whole loan process!
This is absolutely the worst company I have ever worked with. Every time you call you get a different answer, supervisors tell you they will call you back and they do not, they require a ticket with every request that takes up to 30 days …
We’ve been working with United Wholesale Mortgage the past five years. Our Account Executive Debbie D has been amazing always keeping us informed on the latest and greatest at UWM and also changes in the industry. They have a great …
All companies have IT issues, no big deal, but the predatory late notification policy resulting in a late fee and the screw your credit report not our problem customer service attitude is unforgivable. …
We refinanced with United Wholesale Mortgage about about 9 months ago. Since then, we we needed to use our homeowners insurance due to a very large hailstorm that went through the area in May. We immediately contacted our homeowners …
I just had a great experience with Sarah Lombardo UWII. She was incredibly knowledgeable and worked with me to resolve a few issues on a tricky loan.
She was also very warm and friendly. A great experience on a tricky Friday 😊 …
After reading the “most recent reviews” the negative reviews are sending me running to any company other than UWM. I would rather pay 10% interest with anyone else before I’d get a mortgage with this company even if they offered at 1%! …
This company have a great team of knowledgeable and professional people. Not only was my request handled so quickly, I received a phone call to make sure my request was understood and to see if I had any other questions or concerns that could be addressed. You guys ROCK!!!
Best wholesale option by far. Great pricing, fast service, most courteous and professional staff you will find in any company in America. If you doubt this, call them. You will be amazed.
I am a residential loan broker. When I need the fastest service, most helpful underwriters, and easy to use technology, I take the loan to UWM. …
Great initial experience, but the service team is poor. Processes are suboptimal when you talk through them and service member training is wildly inconsistent. …
UWM is awesome! Jensen is so knowledgeable and helpful with my loan scenarios. They got my client and me a Clear to Close in 11 days. Talk about fast! 🙂
I am the seller in a transaction that the buyers used UWM for their first home mortgage. The company was incompetent and failed to meet any deadlines. Buyer, seller and broker have sat at the closing table two separate times for over two …
UWM is a fantastic mortgage wholesaler that I love working with everyday! All my loans close in 15 days or less b/c the underwriting time is super fast, the UWM technology allows loans to move very quickly through the loan process, you can …
It was a wonderful experience because UWM knows what they are doing. Great rates, great programs and a positive experience for the buyer.
Loan was handled exceptionally well and quickly. UWM was able to offer my client additional funds via their BorrowerSmart loan program. UWM has definitely moved up on my list of lenders!
UWM’s team helped with all aspects of the loan. Reviews were fast. The Condo Dept handled all communications with the HOA and we closed on time. 17 days from submission to closing!!
UWM dropped the ball hard, I am a Disabled Veteran residing in Michigan, I am exempt from property tax on my home. …
Technology which streamlines the industry and gets to the closing the quickest is my best one line explanation of what UWM is. I highly recommend UWM. Andrew McLeod is absolutely phenomenal, goes above and beyond and is truly great at what he does. Huge shout out to him and the entire UWM Team.
I am reading all the one star reviews posted lately. How I wish I knew this sooner. I was told by my mortgage broker when I refinanced that they were a great company and I would be so happy with their service. What a lie. This is by far the …
UWM is the best in the business. The whole company from start to finish makes closings worry free. That is a hard thing to say in this business. I have been a loan officer for 20 years and this is the best company that I have worked with in that time.
This has been the worst experience of my life. This company cannot get it together. I have been in a loan modification since NOVEMBER!!!! We have signed and notarized the same papers 4 times for this loan modification and there is a problem …
The WORST mortgage company I’ve ever dealt with. UWM bought my mortgage from a previous lender. Their security is horrible! I was the note holder and restricted my ex-girlfriend from accessing the account. I wrote them, as they required, …
Very difficult to work with. Multiple issues with payments getting into the right account on their end. Happened multiple months as well. …
We had a pickel of a loan and closing at the Nth hour and Michael exceeded my expectations of UWM. …
UWM is the best lender I have ever worked with. They are extremely fast and are exceptional at communicating!
UWM is the most offensive and persistent company for telemarketing calls. Pray your number never gets in their possession. I don’t even need a mortgage and they call from various area codes ALL DAY. I’ve asked politely to not receive any …
UWM is the best Wholesale Lender I have ever used and I have been doing this for 23 years. Matt Fink does an amazing job. Game on and all in.
I’ve been in loss mitigation for a loan modification for MONTHS. Different timelines from different agents, nothing clear cut, told underwriting was over seas along with entire loss mitigation department by one agent. Another agent able to …
I strongly urge and would be very wary of selling your home to any buyer who is going through this mortgage company. They are not a company with integrity.I would avoid this company as they are not upright in their dealings. Their “slick” accounting cost me thousands of dollars extra when it came to sign on the dotted line.
As a broker, I really appreciate UWM’s speed and approach to processing loans. They’re competitive, fast, and have a huge staff to help you along the way!
We bought a new house and we bought the house 1st before we sold our other home. We took some of the money from the house we sold and put it towards the new house to get the PMI removed. We paid just the right amount from the “original …
UWM, as an employer, fails to uphold integrity. The work this organization’s leadership performs is dishonest and unethical, leading to a hostile work environment and poor employer-employee relationships. On a personal account, UWM tasked …
Just closed my first loan with UWM. My AE, Maggie Zielinski, is very knowledgeable, supportive and eager to help. Definitely an asset to the UWM team. I’m still becoming familiar with the process, but it will get easier as I work through …
Working with UWM has been a blessing. It’s wild to think that a mortgage lender can be better than another mortgage lender but once you go through the experience you will truly understand why UWM is the number 1 lender in America
United Wholesale Mortgage is a terrible brokerage firm. We had the unfortunate pleasure of working with this company on our new mortgage. I definitely do not recommend them. From lack of communication, to unprofessionalism, complete …
If you like getting delinquency notices from your county for unpaid property taxes, getting the run around by terrible customer support, getting lied to about having fees reimbursed, having to reexplain problems dozens of times, wasting …
Established auto pay through UWM to pay my mortgage. Unbeknownst to me, since it was a day after my mortgage payment was due, it would not draft payments out of my account. Two months went by without payment. By the time I realized it was …
I LOVE UWM! Their Team of underwriters really work hard to go above and beyond! Sam Smith really helped me out on a loan we took from another lender, calling them to see if he could get the appraisal docs they weren’t sending me. Thats customer service! Thank you Sam! 🙂
I can’t believe some of these negative reviews..! I have only had the best experience with UWM. My Account Executive is a rockstar and is reachable 24/7. When I reach out with tough loan scenarios, he and the underwriters get back to me …
Dan O went above and beyond to help us with an issue. He took complete ownership and assured me he will do his best to work out a solution. Not long after our call, an hour tops, the issue was resolved, and that resolution essentially saved …
I will never recommend this company. By far the worst experience I have ever had. When we purchased our house, the seller owed back taxes so the town tax bill was higher than normal. Now UWM thinks we owe this higher amount this January and …
This company is absolutely the BEST hands down. Delivering results quick and efficiently . Clear to Close on last 2 files in 10 days has made a believer out of me. Our Account Exec. Daniel Boulanger is the best AE I have ever worked with …
Stay away from this mortgage company. I cannot stress this enough. I have called three times yesterday to find out why my escrow is in the negative. When I called two of your representatives hung up on me and the third one literally said …
I was really excited to be considered for an employment opportunity here, and with 10 years of mortgage industry experience I think I would have been a great candidate. I applied for 2 positions, received contact via email, and scheduled …
Wow, this company is going downhill quickly. Just received a final notice(which is the first time receiving) on the need of providing insurance info yet again. This from the company that had me pay for 18-months of insurance at closing and …
Cant share enough how amazing this company is! Loan was submitted on Monday, a holiday, and was ready to close on Friday! Signed and funded the following week! UWM approved it when another company could not. Its been the easiest and best …
I am shocked at the lack of servicing this company has. I had a loan with you, then refinanced with you on the same property. You failed to release the first loan or even file it with the county. Something you have to do!! So, now that I am …
Very impressive campus. good environment to work with energetic people. They have Gym within the building for everyone to use. Happy people works better.