If I could give this company zero stars, I would. When we refinanced our home our mortgage broker recommended an insurance agent who got us a policy through Universal that was significantly cheaper than what we had been paying. I wish I had …
Would rate a 0 if I could…. We have had a terrible experience with Universal Insurance. We filed a claim for our roof due to damage and had a new roof put on our home in October of 2020. It is now August 2021 and we still have not received …
i filed my first claim with this company earlier this week after someone broke into my home. And literally stole all of our clothes and electronics and kids Christmas gifts. My back door was kicked in and glass was shattered. After Reading …
Anytime we stepped on the floor a puddle of water would gush out between the seams of our laminate flooring. Needless to say it was a nightmare that our flooring was ruined. Filed the claim on July 7th, 2021 and it took about a week or two …
The worst insurance company I’ve ever dealt with. They will not pay any claim, they will interpret your policy where you either have to hire an attorney to fight them or you just give up. They don’t even return phone calls, emails or any …
Unfortunately I had two claims in the last 9 months. First one was from a hurricane and the second one was from a kitchen fire. I will tell you Andrea was a godsend to us. Very efficient, responsive and caring. Don’t know what I would have …
My claim from Aug 2020 hasn’t been resolved. We have been out of our home for over a year. Paying rent somewhere and still haven’t been reimbursed. Our original claim was mold however what caused mold? WATER. So limit on mold was $10,000 …
HOMEOWNER BEWARE – I would give zero stars if I could. Working with Universal Property Insurance has been an absolute nightmare. Severe storms came through GA summer 2020 and resulted in damage to my roof. I contacted Universal to have my …
I live on the Gulf Coast of Florida and when I bought my condo Universal Property gave me a very affordable rate of coverage instantly. They are cheap, so you get what you pay for in this life but if you’re patient you’ll eventually get a …
They cancelled my parents home insurance policy. No details given, just looked online and it said
“not renewable.” Mind you property underwent repairs that had it in better …
I recently bought a house in June, first time home buyer. While shopping for home owners insurance, someone suggested I try Universal. Everything went smooth with paperwork, first year of insurance was paid and I moved in. I get a notice in …
Writing this in regards not only to being canceled but the absolute GARBAGE customer service. Had the great pleasure of speaking with Jeff who took “beat around the bush” to the next level. …
This company is your typical over promise, and under deliver insurance. I purchased my home in November of 2020, the home inspection included a 4 point and wind mitigation which passed, and UPC discounted my insurance premium for having …
Simply the worst experience ever. Been 4 months and nothing done. They even missed the 90 day deadline for acknowledging a claim. Would give negative stars if I could. STAY AWAY!! You pay your premium but they don’t act when a claim happens. Thieves.
I had two agents that wrote the policy the wrong way ☺️ plus made several mistakes. I received a bill for way more than I was quoted. The agents have been a nightmare. I called universal today and spoke with Adrian. He took his time to go …
I had a lightning strike 7 weeks after moving into my home. The electrical system including lighting, security system, distributed audio and receivers got fried. The claim was 70k. I spoke with Ann-Marie and she was absolutely a pleasure …
Universal Property & Casualty Ins has been my homeowners insurance for 5 years now. I have no complaints they have been good to me! The process of doing a claim can be a bit itimidating due to the actual company being located in Florida so …
My experience with UP&CI has been wonderful so far. Our house burned down in April and we had to file a claim and Adam is our assigned adjuster. He is BEYOND professional, understanding, patient, respectful ,and kind. Excellent …
I dont recommend this company even to my enemy . We file a claim of hail damage , where all my neighbor got their roofs replaced with their company , ofcourse except my insurance company and we sat and wait as we been advised , they change …
I am an insurance agent and have been helping my client with a home claim. The entire experience has been nothing short of exhausting. I have called so many times and gotten misinformation each time and have a really terrible experience. …
They NEVER called back with a quote. Waited several weeks. I had sent an email where directed and answered questions for homeowners insurance as I am in the process of purchasing a home. Was told I would recieve a call within 48 hours providing a quote for homeowners insurance.
Universal Property has the WORST customer service of any company we’ve dealt with. They are so unprofessional and do not follow up, I’ve had to constantly reach out to get any resolution with our claim. I currently have sent multiple emails …
This company is awful! I canceled my policy and my mortgage company had already paid the annual premium 1 month before it was even due. The check was cashed 43 days ago and I continually call and get the standard 24 to 48 hours and we will …
This company has the worst claims department I have ever had the misfortune to deal with. They must save you tons on your premium because you will pay if you ever have to file claim in time wasted in dealing with them. …
A tree fell on my home during a microburst storm in June 2021 causing me and my fur babies to be displaced for 4 months during repairs. The insurance adjuster, Adam, was absolutely amazing. He made a bad situation bearable. He was fair, …
I found phone reps to be very rude! and will not answer “1” simple question I asked. Which was ” if the wind was to remove my roof, would I need additional coverage for water damage. I received the most condescending response from this …
Nelson from Universal is outstanding! He has done nothing but assist our company and our clients. He’s incredibly responsive – answering our phone calls and always getting back to us in a timely manner! …
I really want to say the agency of West Bay Insurance they are horrible but if it was not for ta1009 I wish I would of grab her name she was awesome I been trying to reach them for weeks and she got on the phone and help me so fast and …
I’ve been dealing with this same claim since may 2021 with no resolution. They didn’t go over my pipe repairs so I find a way to cover due to water damage I have mold in my crawlspace that still has not been removed. I have an infant so the mold removal is essential I have JES coming out soon for an estimate
I have been dealing with the customer service reps for this company since June on a claim that was made in February. All of the reps have been very nice but I found Derwin the one who cared the most, listened to me, made sure he understood …
STAY AWAY!!! I have been waiting for a claim to be resolved for months. I was told in September that it would take 30 days for the claim to be reviewed. 30 days later the claim was escalated to a supervisor for review. I was told that would …
We have had this insurance company for our house ever since we purchase our home, we always paid our premiums on time and have never had claims, but when i needed them the most and explain my situation, which is out of my control, they …
They have increased my coverage by almost 100% while I have no new claim. This has caused me a shortage in my escrow, resulting in a monthly mortgage price hike. When I called to complain about the issue, they referred me back to my local …
My home was struck by lightning which caught my attic on fire. Andrea Richards was my adjuster, and she was nothing short of amazing. She always responded quickly to my emails and answered all my questions while guiding me through this …
I have not dealt with this particular company. However I have dealt with Clovered Insurance I must say that theis is a horrible company to deal with from the run around situation and the expense they have put me thru.i never received a …
An inspector came to my home took pictures of the cracks in the walls and ceiling, said it was damage from humidity, No problem. He didn’t go underneath the house to check the foundation etc. later on I get a letter in the mail saying they …
Excellent service! Anthony was polite and seemed to really care about helping answer our questions. His answers were clear and concise and to the point. We are grateful to him for the help he provided us and his genuine manner. We highly recommend him and we think he should be promoted with a raise.
My family and I experienced a house fire back in July 2021. Loosing our home was very traumatic, but we are grateful for life. However, our desk adjuster Bryan Connor, helped get us on the road to recovery and rebuild. He thoroughly …
After one month they are cancelling my home insurance say that my roof is no good this is after 3…3 home inspection say my roof is sound… When calling the insurance agent I was telling them my problem they said it sound like universal and said yep it sure is ( mind you I have not been in my home for a even a month yet )
DO NOT USE!! A disgusting Company! Very hard to deal with! Carley had no issues with me calling the state insurance division, oh and small claims!!! Lmao next!
Kayla was very sweet and provided all the information requested promptly; cannot be said about all representative at Universal, but definitely can be said for Kayla.
I’ve been trying to get them to accept a wind mitigation form, since October, that was filled out by a licensed contractor but they keep coming up with excuses with why it won’t go through. The first and second times, they said he wasn’t …
Explained my Coverage very well. Explained everything online no need to call or long waiting times if you have to call. I love their affordable prices in such an elevated economic time😰 I appreciate the operators answering all my questions …
This company has been HORRIBLE. I had cancelled a policy with them back in march of 2020 and they still billed my mortgage company. SO that resulted in double coverage and they would NOT refund the money. Then they turned around and billed …
They send no late notices. We’ve been covered by them for many years while we were on vacation it appears 1 payment came due and you guessed it no notice. …
Natasha Davison was a huge help in my issues I had today. Best customer service I have received in such a long time, I had forgotten that some people actually care.
I put in claim on my roof after a tree fail on it they send me a $600 check for that when it cost me 2600 to get the tree removed and additional 1200 fix the roof and we put in another claim for the flooring to my house after the adjustor …
Horrible!!! Not only they are overpriced but failed to pay our claim! But when I hired an attorney, they paid immediately. REAL CROOKS! AVOID AT ALL COST!
I spoke to Ava Barnett in Customer Service.I had questions about the updates in my policy and needed explanations of wording. She was courteous,professional, kind and extremely patient. She is a valuable asset to Universal. Give that employee a raise!
Never use these people. They filed our claim as water damage which was incorrect it was wind damage. This caused us to get a high insurance rate when we tried to changed insurance companies. The lady we talked to Ermada or Himara was very …
Good evening
I’m at the point where I’m about to go with another insurance company. All of this extra and it’s been over a month now and all they are trying to give to …
Greedy and Terrible Company! If i could give them less than 1star I would Customer service was horrible and responding to any questions we had regarding our hail damage claim, and took weeks to respond when they did. We had a hail storm in …
Mark did a wonderful job. He actually spoke with me and helped me figure out what i needed. Most would just pass me off and send me to a voicemail, he went the extra mile and was a pleasure to work with.
Derwin Went above and beyond to help me and a mutual client. He really thought outside the box to resolve the problem. Please acknowledge his efforts. I wish Derwin continued success in his job. Thank you kind Sir!
I am very grateful for the help from the young lady I spoke to about my claim today on lAug.3 at about 11:30 am she was charismatic, quick-witted, passionate, informative, and above all… helpful. Thank you very much Ma’am for your help it was greatly appreciated
I cannot recommend Wendy highly enough. I don’t usually post to reviews, but she almost single handedly restored my faith in this company. Previous agents had made poor impressions on me to say the least, but Wendy was the consummate …
Telicia J. was very understanding regarding the situation with one of our named insured and went above and beyond to resolve the issue. Thank you again!
I spoke with Derwin McCarthy today, and what a pleasant conversation, he was professional but had a tone that just made him easy to talk to. I wish he had a direct line because he would be the one I always call.
Would not recommend. Very poor customer service, lengthy response times/no response or unprofessional responses. There are too many other quality insurance companies to go with. …
Sheldon was amazing . I hope that I spelled his name correctly he is a csr in claims and he WILL get to the bottom of why your claim is delayed! Amazing customer service and very patient and informative. Makes you feel comfortable about what he’s telling you . Ty!
I had an urgent time sensitive issue to resolve. A client was upset with errors made by another agency and we were just appointed the new Agent of Record for her. Stephen Montgomery went out of his way to help me figure what went wrong. …
I would like to brag on my Insurance Adjuster Andrea Richards. My home was a total loss due to a fire back in August 2021. I was expecting a hard time from my insurance company. My family and I were devastated. We loss all of our …
I was between a rock and a mountain and the rock was increasing in size by the mintue. I needed homeowners insurance coverage ASAP! I called on a Friday, Sir Walter George picked up the phone while he was on a family emergeny. I told him …
We had a storm damage our roof so we tried to make a claim. They assigned a claim adjuster who didn’t answer the phone and wouldn’t return our calls. So we hired a company to deal with this insurance company. They got our money a year ago …
This is the worst insurance ever. I am paying so much money in insurance for nothing. I paid my own $10,000 roof. I upgraded my home, even putting hurricane impact windows, new kitchen. No credit given to that. Install new water tag or …
My local agent was not helpful, so I called my finance company associated with Universal. I spoke to Michael Sciolino. He was extremely helpful, friendly, courteous, professional, and knowledgeable. He answered all of my questions without …
Barbie Gonzalez was an absolute pleasure to work with. We had never been through this before and she took the time to explain the entire process, putting us at ease. She always kept us up to date on things. Thank you so much for your friendliness and professionalism. Couldn’t have asked for a better Field Adjuster. Thank you!!
UPDATE: its amazing how fast the person who monitors the google reviews responds but still ZERO response to my emails including the one I sent to claims support. STEER CLEAR OF THIS COMPANY if you have the option. …
Good value, good service, prompt response. I had wind/water damage and had to do repairs immediately. I contacted Universal and they sent out an appraiser within a week. They inspected the damage and repairs and honored my claim. Not sure why so many negative reviews but I have found them to be a good company.
Paid my policy in full, thought all was good, called about 11 months later just to find out I have been canceled because of “non payment”. No phone call, email or anything from them. I had no idea until I called and was gong to renew my …
I experienced a house fire. The entire ordeal was traumatic to say the least, but I am truly thankful for Bryan Conner. He walked me through the entire process from beginning to end. His professionalism and knowledge helped me tremendously …
The worst insurance company ever!
I had a roof problems in July 2020, I called to make a claim ! They didn’t accept anything till I hired a public Adjustor! They refused to accept the claim …
Went from $1300 to $6000 now!!! No claims filed. 9 year old roof. No flood, sinkhole or hurricane coverage. There is zero justification for this. We’re not in a flood zone, it’s a 3/2 1900 SQ ft home we purchased for 97k ten years ago and it’s only worth $220,000 now. Worst company ever. This should be illegal.
Claims department is a Joke!!! Had to file a claim due for mold remediation and restoration. The filed adjustor came out and I was given a total of $400 to basically put my bathroom and part of a hallway back together (walls, vanity, etc.) …
I work with insurance companies all the time and they usually get a bad rap. They don’t only have your claim to deal with but hundreds so please give people time so they can address your issues correctly. I spoke with a gentle man by the …
It was a real pleasure speaking with you mark as to the time you spent with me to help me with my cliam. and to be very patient without becoming annoyed with me. my hearing just about gone.
Just for clarification my 5 star review is not for the company but for the supervisor that went above and beyond to help me. Michelle R was amazing! I have been going through such a headache with my mortgage company and getting the …
nsurance Communication:Hello Mrs. Sanders, In response to your email, we are not taking what you are offering. I think you are not being fair here. You are comparing apples to oranges; we are a mitigation company our Job is to mitigate the …
Deserves zero stars. The call-in customer service agents can’t answer any questions, just repeat back what is stated on one’s policy. I don’t need you guys to show me that you can read. Then after wasting alot of time repeating back to …
If I had the option to choose zero stars I would!! I’ve made two claims in the past year from our new home. I’ve had this insurance company for 16 years by the way and never really had to make any other claims at my other house with them …
My Adjuster does not respond to my calls or reply to my emails. I’m totally left in the dark about my claim. I understand at times things get busy but at least have the common courtesy to follow up with me. …
My experience with this company has been awful. I filed a claim in January due to snow storm damage. An adjusted came out that didn’t do his job fully. They claimed to sent me a check a couple days after the adjuster came out and I have …
I spoke with Todd Hanna who then forwarded me to the supervisor, Natasha Davidson and they were both friendly and professional. I needed to voice a concern I had with the process of canceling my policy since I had already secured insurance …
DeShawn Warren was awesome with getting my request answered promptly and efficiently. He was very polite and considerate. Kudos to DeShawn. Thanks again DeShawn!
Unlike every other insurance company, they do not cancel your policy retroactively if you show proof you went to another carrier. They throw every excuse and technicality in your face to keep your money. They would rather lose you as a …
No one ever wants to have to use their homeowners insurance; but, my wife & I did have to use ours.
Our home was massively damaged by trees in June of 2021. …
DO NOT USE UNIVERSAL PROPERTY & CASUALTY. you’re better off paying more for homeowners insurance for better claim service. Had shingle damage due to strong winds, obviously bent, causing a leak and damage to internal walls. They denied my …
We have had a claim pending for many months. Every time we think we have submitted everything requested, the adjuster comes up with another “request” before claim can be evaluated. All of the information has been uploaded for months, and …
This company quickly took me on and after my first month sent someone to inspect my house. They took a blurry, black & white photo with a drone and said I needed an entirely new roof (within 2 weeks) or they’d drop me. My roof is 7 years …
My adjuster is William Wentroble, I have left a couple of messages for him about a week ago and he has not returned my call. Not very happy about this. I even left an email for his supervisor today, hopefully she returns my call.
-David M.
Horrible customer service, if I didn’t call to correct the many errors, including the effective date I would have been left with no homeowners insurance! Will be moving my coverage ASAP!
Bailed me out twice with homeowners because the banks let it lapse without telling me, & the insured me without issue even though it lapsed I. Coverage & still seems very reasonable in my premiums
I had a claim on 6/18/21 and a repair estimate was sent to universal on 7/30/21. Getting any movement on a repair adjustment (because lo and behold the amount universal estimated for repairs is not even close to the actual needed amount) is …
Great insurance company…always send reminders and reasonable…never had to file a claim thank the good lord but sure they would be fast to help so I just x my finger and hope I never need it.
I spoke with Elvis today. Finally after many many calls, I was able to speak to this young man. He helped me for the first time. thank you so much Elvis…
I had a really amazing call with a outstanding customer service representative named Jake H. He was able to address questions that went unanswered for many calls to Universal prior to my conversation with Jake H.
Mr. Mark Reyes was a huge help to us. We are a contractor representing their insured and he has made this process a breeze. I’m very thankful to him for his help!
I called the customer service today because we just received the check for our claim and we are not so clear on our next steps. The lady I talked to was so nice and answered all my questions. The information we received is really helpful.
THIS IS THE WORST WORKPLACE EVER. PLEASE DO NOT WORK FOR THIS COMPANY.
I WORKED FOR OVER 30 HOURS THE PAST WEEK, THESE PEOPLE PAID ME ONLY $128, ONLY $128 FOR 30+ HOURS. …
My phone conversation with Mr Reyes was probably the most helpful one I have had since hurricane Ian!! It is nice to just have someone trying to help instead of saying call back later.
Been with this company for a couple of years now. They we’re there to help when we needed it along with Tim amazing customer service quick and easy pain free .we were able to get our house back up and running and out of living in a camper within a week
Had to call in to assist my parents with their as they do not speak English and Jake H was extremely helpful and explained the entire claims process step by step. We now know exactly what the next steps are feel.much more confident about the claims process.🥰🥰 …
Due to a water pipe leak we had their adjuster come out… that’s been 4 months ago… we finally hired a lawyer because there’s mold inside the walls thanks to the leak. I’m having respiratory problems and I’m sure it’s because of the leak… …
Jake H. in claims was a tremendous help in understanding my claim denial. He was pleasant and patient and should be recognized for his service
James Wright claim FL22-0126765
Horrible company ! STAY AWAY FROM THIS COMPANY!!! THEY CAUSE YOU TO LOSE You’re Home IF YOU Don’t Watch You’re BILL EVERY TWO Weeks. GeT A Different Company. Horrible company, they do not give us a month notice our payment went up …
Roof has been leaking, developed mold which has already been remediated. The insurance company has been dragging their feet for 10 months now. Said they needed a lawyer to sign a check, now received an email they denied the payment and have to go back to litigation.
Worst insurance company ever.y roof was damaged and its been 3 long devastating months of waiting on this company to make a decision. Knowing i pay $3600 every year. Do not use this company. Still waiting and the rain is coming everyday in florida.. i am frustrated so frustrated
Never had any bad issues, the process takes a while and finding people to do the work you need was a challenge. Family , Friends and Church Members helped Me with the work. It was not easy.
So far not liking this company. Customer service is horrible, they are rude and I have to keep calling on my claim status they also are being very cryptic in the report of my claim, even the roof inspector said he’s not at liberty to discuss his findings with me. I have a feeling this is going to be a rough experience.
Pretty poor communication on my claim. They didnt even respond when i sent my counter to their assessment which was horribly undervalued for the ammount of damage i have. I had 7 different roofing contractor’s come to look at my roof and …
This company will do anything they can to prevent you from receiving any sort of discount. I replaced 24 opening on my home with hurricane proof doors/windows. Submitted a wind mitigation report by a reputable, licensed (by the state of …
Camille Gordon did a fantastic job with my call. Since she needed someone else to assist because it required an an UW, she stayed with me on the phone and when placed on hold, she kept on checking up on me to continue to hold until the UW …
So we had the displeasure of working with this company also. We have owned our home a bit over 5 years never made and INS claim we experienced a storm that caused damage in june…we reached out to them and they explained that and …
My father has been with this company for 13+ years. They have taken great care of him. I would like to send a BIG SHOUT OUT to Sara Tappan, Who if it wasn’t for her my father would have lost thousands of dollars. She took the time to …
If I could leave a zero star review I would. I have a claim that has been going on for months and no one will returns my phone calls. No one returns phone calls, no one returns emails. I’m at a point where I don’t know what to do or how to …
I have tried more than 4 times to contact my agent, but he is never available and don’t have the courtesy to return my calls, his name is Adam John insurance express, not a good asset in your company.
Terrible experience ! Had a leak and took the correct steps. Call an adjuster and fixed the issue. Still waiting to hear back from the insurance to fix my home. Extremely disappointed and would not recommend to anyone
UPCIC is one of the few companies that offer wind and hail insurance as part of an all perils policy in Wilmington, NC. UPCIC knows this, and refuses to provide quality customer service because they think they don’t have to. Not once in the …
If Google allow me to give 0, that’s what Universal deserves, the worse insurance. If you want to pay monthly insurance and get screw up when there is any damage to your house Universal Property is the one. There was a hail damage in my …
This place is horrible been in our home paying for over a year. Went on vacation came back to floor sinking in with water damage. But their people tried to say they didn’t see water damage when it ruined our carpet. Then tried to say was …
horrible, incompetent, racist and extreme poor customer service company.. if you are a current policy holder.. run away from this them.
we had to file a BBB complaint to get their staff and their leadership to do …
I’m extremely upset and disappointed with Sandra Aponte and her lack of response and communication. I filed a water damage claim on July 9 2022 and I received a denial of claim today on Aug 2 2022. She hasn’t returned one phone call or …
Derwin McCarthy was such an amazing help. He walked me through how to process things within the carrier site. He was very professional positive and friendly. Made my experience very enjoyable. Thank you Derwin you really make your company look good!!!!
If it wasn’t for Jake (and not from State Farm), I don’t know what I would do. Jake is polite, HELPFUL, knowledgeable, and ultimately solves the problems. Jake should be in a leadership role teaching other agents on what to do. We can use more Jakes in the insurance industry. Thank you, Jake H, for being a super star.
My experience with Jake today was incredible. I look forward to getting Jake on the phone as he has been a huge help and has went above a beyond to help me. He’s not a robot and has amazing customer service skills. He has spent an hour …
RUN! YOU DON’T GET WHAT YOU PAY FOR WITH UCPI! Don’t TRUST UCPI!
I have been with them for 6 years. First, last year during the Pandemic they increased ALL Premiums by over $300. I recently, 5/22 filed a Claim for My Roof and …
Do not use this company to insure or protect your home. They will not honor their policy. This is a company bent on taking your premiums, but doing nothing when your home gets damaged. I have learned a valuable lesson to never deal with a …
I can’t even give this company a 1 star review. Like others have said, customer service is HORRIBLE. I have been dealing with a claim since July 2021 and they aren’t wanting to pay even half of what the claim is. I’ve got plenty of …
I just started a policy with this company and they stated that they were going to cancel my insurance because I lived in a mobile home or manufactured home which is incorrect. I have been calling and emailing the company now come to find …
Thank you Aaron B. for being so precise today during our conversation. The time you shared with me going over details was extremely valuable , time is a gift, so thank you for sharing , yours. I have been interacting with SEVERAL other …
Worst insurance company I’ve had to deal with. We are three months without a kitchen because they are so disorganized. They bounce your claim around from one adjuster to the next. Therefore, each person has to refamiliarize themselves with …
My bathroom claim was assigned to Alder Adjusting (I am a Universal Property policy holder). My claim was filed back in January. The claim number is FL22-0102475. …
Today I had the pleasure of meeting 2 outstanding employees with your company. These 2 employees were fine examples of what to expect when calling and inquiring information and explanations about insurance policies. I assure you I’m more …
Worst ever insurance company. After Hurricane Sally in October 2020 we call Universal to send an adjuster to inspect our roof for any damage. They sent an adjuster to inspect. We have a letter from Universal stating our roof had no issues. …
if i could give 0 stars i would. My mom had to open a claim for my elderly grandfather in 2020 due to major leak in the roof which caused the ceiling in the room to cave in. A year ago i had to replace the roof with my own money because …
I had a grease fire that started in the kitchen and completely damaged the entire home. I called the University Property & Casualty Insurance Company and they sent someone out right away. My adjuster name is Adam Feinstein and I was very …
I received excellent customer service from MS. Ashley T. on 21 June 2022. After paying the my balance in full last week. I received a letter and I thought I had a outstanding bill. But Ms. Ashley T. explained to me that I didn’t owe any …
Yesterday was the second time Mariecarmel Michel helped me resolving my customers concerns. Marie Carmel was the best. She went beyond to provide all the necessary information and help that my clients were in need of. She knows pretty well …
Please save yourself the trouble. We chose universal because our previous insurance company raised our premium by $1,000 even though we never made a claim. We finally had to make a claim due to having a pipe collapse and water back up in …
I filed my claim with this company late May. As you can see in my sunroom the left side is sinking due to the rain and the beam also is shifting. I called the company and had an adjuster come check it out. After that day I never received …
Excellent service, the must helpful Lady ever, very professional , knowledgeable and very courteous.I wish many companies would have individuals as affable and clever as the lovely Lady I spoke with. …
We had roof damage and there adjuster verified that we did have roof damage around 60% and they still denied a claim after having to go to mediation then they settle to pay for the roof
Ivonne orozco gives this company a 5 star. By far one of the best overall experience dealing with a claim and had went above and beyond with a great attitude.
After hurricane Ian I have roof damage with blue tarps on. I had an electrical riser bent from a tree falling down on the powerlines and after a kid taking pictures for a half hour they say I have $2000 worth of damage. Nobody came out to inspect the roof. I am definitely calling the state of Florida to report them.
Rates are reasonable considering the circumstances in Florida. I had a claim as a new customer, and an adjuster was out right away. I received a check within days, no follow ups and no games.
One of the Sorriest Companies out! U have no issue taking our money but can’t send nobody out to work for the money you take! I’ve been trying to get someone out to my home for almost 2 months concerning a water leak under my house! Make it Make Sense, Money ain’t free and problems do come Play your part!!
They are a rip off, my premium is 3642.91 per year with a 8300. Hurricane deductible. I am currently having a new roof put home and shed for 7500, so if I loss my roof next hurricane season I will still NOT meet my deductible. This us a scam company. My home us small 2 bd/2bt 1000 squre feet.
Extremely worst service I ever experienced. and Desk Adjuster I was given for my house he was irresponsible and never return my call and it took almost 3 months to review my file. overall poor communications and they increase premium every year
If I could give this company zero stars I wouldn’t give it even one. What a horrible and painful situation. A hurricane left my roof devastated and the check this company sent us is a joke. …
My policy last year increased DOUBLE last year with no explanation, Have Secured a policy with another company,And waiting on a refund for the unused portion , My agent was unwilling to give me any answers for the increase. I had this policy for several years never a problem, Sorry to see this happen.
Absolutely the best service I could only dream about. Asley was the representative wo gave me detailed information on my policy, gave me advise on filing the forms. I wish I could give her 10 stars
Little to no communication from company regarding claim questions. Multiple emails sent asking for information. Company responds with template emails saying they have received my email, but there is no follow up. Additionally, web-based …
I called their customer service line and I got a STEVE such an unconscious person with no interest in helping being a victim of Hurricane Ian…he didn’t let me speak and straight up began to tell me that they couldn’t do anything if I …
Raised rates by 63% in one year for home owners insurance. Absolutely absurd. Never made a claim with them yet they are bleeding their customers dry. Will be switching companies.
Last year we had a section of our roof redone including trusses and decking as well as drywall inside that section took a hard hit with Ian I received a denial of my claim today stating that the roof is to old. When we first got them as our …
As an insurance agent sometimes it’s hard coming across reps who want to help you and know what they’re talking about. Tashan Allen fulfilled both. Very knowledgeable and eager to help. Hoping that I can request to speak with her each time if possible b/c of her great service, thank you Tashan.
Elvis was extremely knowledgeable and helpful. He was the exact opposite of the desk adjuster I had spoken with previously who had been aggressive, condescending and even yelled at me. He had to repair the mistakes she had made as well. I was so happy to speak with him.
Thank you Elvis
Unfortunately this is one of those subpar insurance companies that should be investigated more stringently. They barely stay ahead of the regulatory requirements and really don’t care about customers. Sadly, the state department of …
Universal Property is a scam! STAY FAR AWAY!!!!! Every year I have had them they have raised our premium rate by 2,000! For nothing! We have never once filed a claim or contacted them for help! Our new rate quote is $6,200! It is …
The claims office, which is closed every weekend, insisted we give them a specific date of loss! How can you determine the date of loss when you are out of town!! We left our home August 31, 2022 for 20 days. We were called on September …
Called and spoke to a lovely woman named Andrea. I had questions. She handled those questions with ease, patience, knowledge, kindness & clearly knows her stuff. GREAT CUSTOMER SERVICE EXPERIENCE!! THANK YOU ANDREA.
The first call did not go well. The rep gave me instructions to find a document that did not work. I was very lucky to have Carly N on the next call. Instead of making me do the work, she sent me an email with the documents I needed. Thanks Carly!
If there was a 0 star option I would choose that. We had a pipe burst and our pool cave in a week a part after only living in our home for about a year. We have still been fighting for our money. The total damage between the two was over …
I wanted to share a positive review of my interaction with service Rep Sharnetta Calhoun. She was prompt, pleasant, but most of all she was efficient in helping resolve my problem. Thank you Sharnetta! Great Job! Keep up the great customer service. : )
The associate that I spoke with was extremely patience, understanding and took the time to review my documents. Please give her employee of the month award!!! She was the best person to talk to on the phone. Thanks. (I’m very sorry that I didn’t write her name down.)
I have never had a problem. My house burned. You just have to get hold of the right person. They were slow, but once I got hold of a supervisor, it was in my bank the next day! I got the full amt insured for, in all ways.
After having this insurance for over 5 years we filed a claim for damage to our roof after multiple storms and hail damage. Our claim was denied stating normal wear, which of course is not covered in our policy. Almost every neighbor …
I filed a small claim to cover minor water damage coming from the apartment upstairs and the first notice I got from Universal is that they won’t renew my policy upon expiration. This was the first and only claim filed in the 3 years that …
Universal received a written request to cancel my policy on August 27th. Today is October 3rd and I don’t have a refund check for premiums paid in advance. …
Same issues as everyone else. We were told our claim was approved over a month ago. Since then we keep getting the runaround. Each time we call it is the same “check is in the mail”. Our Adjuster Kendia Jenkins cannot be bothered to return our calls. Customer Service is no help.
Cancelled my Homeowners Insurance as on 1/22. Did not get a refund as they continued the policy until 9/22. I had written proof, verbal proof. A horrible company would never recommend. Used WInget Insurance in Ocala FL to get this …
Went with them when I got my mortgage because they were the cheapest option. Less than a month they are cancelling my policy because of the age of the roof(which is 10 years and in good condition with no leaks). Terrible company, 0/10, will not work with again and do not recommend.
I couldn’t comment to your response but IF a adjuster came out to see that water is not coming from the land its coming from under the house, The house wasn’t built on a lake or nothing! The pipes originate from inside the home that leads …
been over 90 days since hurricane ian hit and we had to hire a public adjuster to even get this company to reapond to our claim. we still have a broken window from the storm and mold growth in our ac ducts due to our power being out for 12 …
Customer service is superb! I am so blessed to have chosen this company to insure my home!! The customer service representatives have been so kind and have explained the processes so well that I have gotten the hang of how this insurance thing works! Thank you Universal Property & Casualty Insurance Company! You da best!!!!!!
I talked to claim specialist Kelly re: my Florida Hurricane Loss Assessment. She’s very professional and knowledgeable about the claim process. She’s also quite patient in helping me upload my required documents. She’s friendly and helpful, …
The worst company !!! I’ve been dealing with a claim since March and it’s been the worst experience talking to people who don’t listen to your concerns . I’ve been trying to get my claim resolved for months now and was asked to resubmit …
Zero response from Universal Property on the status of a very basic claim. We have left multiple voicemails and sent emails to the assigned claims adjuster listed on the web page. It states our claim is “in review”. No details or updates …
The 5 star rating refers to your associate Patrice Prosper. Mr. Prosper provided signature customer service and was personable and professional.
I am very upset with the fact that my premium was raised over $1,500 dollars. …
I had Jodi Spilotras as an Agent and she has been nothing but amazing with my family. She was so quick on everything and always replied to my emails which I truly appreciated. We were also going through such a hard time with my baby being …
Customer Service Representatives are outstanding; extremely knowledgeable, pleasant and helpful. I had the pleasure of working with Evangelisa for a very long time trying to confirm new policy forms and endorsements and I could not have …
This has been one of the worst experiences I have ever had with an insurance company. I had a kitchen that flooded and had to replace the walls and all the cabinets. They gave me 1900. I spent 6000 on repairs. I filed a proof of loss form, …
Worst Home insurance. Filed a claims to get my roof repaired. Multiple contractors have found sufficient damage from hail storms and severe storms and nobody has responded for 6 months with Multiple attempts. Currently in court preceding …
We filed a claim the first week of May from severe hail damage. They paid for the roof after our agent and I staying on them constantly, we have never received any funds for damage to our siding, fence, or carport roof. The main house roof …
I’ve had 2 claims and neither claim has been approved both times the adjuster came out once without the roof contractor. The roof has hail damage missing shingles, every time it rains I’m getting water pouring into my home and the adjuster …
If I could give them less than one star I would absolutely love to. It is impossible to get ahold of any of the agents (looking at you Tiffany and Michael). Then when they do they aren’t exactly the loveliest people to talk to! I have a …
I usually don’t complete surveys unless I receive excellent service and this is one of those cases. The rep. for Universal Mark Reyes was very helpful with my request and went above and beyond to assist me and the mutual customer whose …
I came home from a vacation only to find out my upstairs neighbor’s water heater emptied not only into my unit but the 2 units below me. UPCIC handled my claim quickly and professionally. I appreciate that they were with me every step of …
I had a issue with my clients payment. I must say the customer service I experienced with rep Susana cabana and her supervisor Natasha D. Was outstanding. Universal definitely needs more like them. Give those ladies a raise.
If I could give them 0 stars I would. This company is corrupt and will not help you. I have been working with large companies in Florida who say they refuse to do business with Universal because they are the worst company in Florida. I have …
We open a claim June 2022 due to wind damage on my roof, which is cover on my policy, is December and we still haven’t receive an answer, I left multiple messages and emails to the adjuster and they are awful, they never return my calls, …
Ms. Chantelle was awesome! What a caring, kind and considerate person who provides excellent custom service with such understanding, helpful, kindness and she gives you the best service. She is the best I have had run across since I have …
While I don’t love the claims process and got the run around for 2 weeks, I got ahold of Jake H in the customer service department and he changed the game! He explained things better than even the adjusters did. If I could give a separate …
DO NOT USE THIS INSURANCE COMPANY!
I filed a water damage claim back in September 2021 and the claim still has not been resolved. This company will lie to you and drag you along and delay so they …
This company has a TERRIBLE sense of Urgency!! I filed a claim regarding water damage in March 2022 … The damage was behind our cabinets (that hold our sink and dish washer) in the wall. An Adjuster came out, assessed the damage, we …
Most of the issues that I see are issues relating to poor communication with the servicing agent. In most cases, these issues could’ve been resolved by simply communicating with the agency who started the policy. In my 15 years of …
Horrible with any type of communication! I currently have water damage in my home! I have small children and this has been a disaster! Filed a claim in the beginning of December. I’ve left the adjuster SEVERAL messages and sent many emails. …
I have been contacting Universal for over a month and no other representative was able to give me an update or any information in regards to the DA, FA or the inspection date. …
Been with the company for 8 years, paying rising premiums every year. Filed 2 claims, one for a robbery 7 years ago which was a low dollar payout less deductible. The other claim was filed last year for water damage caused by a broken drain …
I am so Grateful for Universal Property & Casualty for restoring my home post fire damage. I made every effort to remain positive but I did get ill in the process. Adam was there every step of the way quickly processing the things needed to …
They filed my claim incorrectly. Their staff were rude on the phone every time I called. It took 3 weeks for an adjuster to even call me and it will be another week to get an adjuster out to my property. When I asked for my case to be …
Find another carrier. Got a repair request, did the repairs mentioned. No response, I call and they mentioned that is not acceptable due to patching but that was not listed on the repair letter. Prior to getting the work done I sent my roof …
Had a tornado come through that did roof damage. Called to make a claim. Adjuster came out fairly quick. Two weeks later the adjuster notes were submitted. Was told it could take up to 30 days to determine. Called back at 31 days and was …
I had the pleasure of speaking with Ashley Taylor with Universal Property and she was very pleasant, understanding, and helpful! She was able to assist me and resolve my issue right away. I was getting the complete run around from my …
Well I must say that I called the day before and asked for specific information about my premium over the yrs with this company. And was emailed the wrong info. I called back the next day 5 minutes before closing and luckily I was …
ZERO stars!!!! If you ever have a homeowners claim, prepare yourself for NO communication, NO return calls, NO return emails! I have been dealing with my elderly parents’ claim for over a month! I’ve talked to the claims rep once and …
I wish I could give them no stars at all, horrible service. Theft claim was filed on 07/29 my adjuster never gave me a call updating me on what’s going on I look online to find out claim has been resolved but no one reached out by middle of …
Absolute worst insurance experience in 30 years and multiple states. 1) Took around 6 months to get checks from Universal for my claim, 2) I had to pay for everything up front out of pocket (beyond my deductible). I was able to do it, but …
Today I received outstanding customer service from Universal Property & Casualty Insurance Company. Universal Property agent Kayla was supportive, knowledgeable, courteous, and efficient. Within minutes she was able to understand my …
I had to file a claim after a horrific windstorm that winds were clocked at over 100 miles an hour. The storm left wind and hail damage to my roof and siding. I filed a claim IN22-0100702 and was contacted within days to set up for an …
Today I made a call to my insurance company, and Leslie S was extremely friendly, professional, and knowledgeable. She was able to get me the information I needed quickly. I want to thank Leslie S for the great service I received, and thank …
Some of the poor reviews given this company is contrary to my experience with UPC. I have had a policy with them for over 7 years now, and after doing some serious shopping, I’m very happy with the premiums I pay. Unfortunately, I had two …
Good luck getting in contact with your adjuster. Customer service is your first and only line of defense. There is no communication. You just randomly get things in the mail without notice and no one explains anything. …
I am aware that my insurance is due on 8/28, but at this time, I would like to discontinue my relationship with Universal Property Insurance and not renew my homeowner’s insurance policy. Here is my reason: …
Worst company ever. Their employees don’t even know the difference between new and a renewal policy. They told me my mortgage company has 90 days to make payment after they lost the first payment my mortgage company sent them. After going …
I didn’t even know they were my home insurance until recently. I had previously signed up with another insurance company and somehow ended with this one. Found about it in October. When I spoke to someone in customer service, I was told …
I have had Universal Property & Casualty Insurance for over 7-8 years now. They have been very professional, attentive, and very helpful when I had to contact them with questions or needed to file a claim. It was comforting being kept …
I’ve also been very displeased with Universal. My upstairs neighbor had a water leak in our condominium and it damaged my condo. He also has universal to. The adjuster came out To my condo and he settled on a check and that’s fine less my …
Universal Property & Casualty falsely advertises that they “fast track” claims and have the ability to issues payments on the spot. I filed a claim as a result of a natural disasters, other then the adjuster coming over for less ten minutes …
Wanted to share our experience, Barbie Gonzalez is rhe insurance agent that we’ve been working with. I would like to commend and also recommend her. She has been professional and very efficient in helping the claim that was filed go …
I had the best experience with Roseann M. over the phone yesterday regarding my claim. We began the call with my stress level through the roof. I was upset due to the lack of attention given to me but she immediately took actions and …
This company is awful. We filed a claim in October due to our pipes flooding our downstairs. The mitigation company came out immediately to remove the drywall and address the water damage. Since then, Universal has given the mitigation …
Worst insurance company I’ve ever worked with! After signing for my property, I was given less than a month for minor repairs to be made. After making the repairs, this “company” asked for more to be done within this small window of time or …
It is rare to find customer service as helpful as I encountered with Jake H. this morning. I was so frustrated, really needing answers to important questions regarding my roofing claim. I felt, he really went above and beyond to calm me …
I recently went online to pay my premium and, in my haste, I did not scroll down to check off the correct amount. I called the support number and spoke with Ara. Universal is extremely lucky to have such a knowledgeable and courteous person …
I was very impressed by a quick response to my claim by Universal insurance. It took them just a few days to open the claim, schedule an appointment with the adjuster, and to identify the issues, send me a detailed, step by step plan of …
We experienced extensive water damage in the kitchen and laundry room in July. We initiated an attempt to address the issue ourselves by calling in a plumber and contractor to replace our flooring. We even purchased the flooring for the …
We have been dealing with insurance for over a year and a half with many different representatives. Today we had the pleasure of talking with Mark Reyes. He was very helpful and did an amazing job answering all our questions. He seems …
Helpful staff, Insurance adjuster was very professional was knowledgeable of the industry and claims processing.
If I could give this company zero stars, I would. When we refinanced our home our mortgage broker recommended an insurance agent who got us a policy through Universal that was significantly cheaper than what we had been paying. I wish I had …
Would rate a 0 if I could…. We have had a terrible experience with Universal Insurance. We filed a claim for our roof due to damage and had a new roof put on our home in October of 2020. It is now August 2021 and we still have not received …
i filed my first claim with this company earlier this week after someone broke into my home. And literally stole all of our clothes and electronics and kids Christmas gifts. My back door was kicked in and glass was shattered. After Reading …
Anytime we stepped on the floor a puddle of water would gush out between the seams of our laminate flooring. Needless to say it was a nightmare that our flooring was ruined. Filed the claim on July 7th, 2021 and it took about a week or two …
The worst insurance company I’ve ever dealt with. They will not pay any claim, they will interpret your policy where you either have to hire an attorney to fight them or you just give up. They don’t even return phone calls, emails or any …
Unfortunately I had two claims in the last 9 months. First one was from a hurricane and the second one was from a kitchen fire. I will tell you Andrea was a godsend to us. Very efficient, responsive and caring. Don’t know what I would have …
Shera was extremely nice and helpful filing my hurricane claim. Made a horrible experience better.
My claim from Aug 2020 hasn’t been resolved. We have been out of our home for over a year. Paying rent somewhere and still haven’t been reimbursed. Our original claim was mold however what caused mold? WATER. So limit on mold was $10,000 …
HOMEOWNER BEWARE – I would give zero stars if I could. Working with Universal Property Insurance has been an absolute nightmare. Severe storms came through GA summer 2020 and resulted in damage to my roof. I contacted Universal to have my …
I live on the Gulf Coast of Florida and when I bought my condo Universal Property gave me a very affordable rate of coverage instantly. They are cheap, so you get what you pay for in this life but if you’re patient you’ll eventually get a …
They cancelled my parents home insurance policy. No details given, just looked online and it said
“not renewable.” Mind you property underwent repairs that had it in better …
Never had a claim and they went up $700 to renew. Switched to capitol and got more coverage for less money
I recently bought a house in June, first time home buyer. While shopping for home owners insurance, someone suggested I try Universal. Everything went smooth with paperwork, first year of insurance was paid and I moved in. I get a notice in …
Writing this in regards not only to being canceled but the absolute GARBAGE customer service. Had the great pleasure of speaking with Jeff who took “beat around the bush” to the next level. …
Very little contact with adjuster paid pennies on the dollar for hurricane Ian damage. Getting a lawyer.
My agent for a water damage link in my condo was assigned to Benson J. Baptise.
Benson listened carefully as I explained the details around the water ceiling …
This company is your typical over promise, and under deliver insurance. I purchased my home in November of 2020, the home inspection included a 4 point and wind mitigation which passed, and UPC discounted my insurance premium for having …
Simply the worst experience ever. Been 4 months and nothing done. They even missed the 90 day deadline for acknowledging a claim. Would give negative stars if I could. STAY AWAY!! You pay your premium but they don’t act when a claim happens. Thieves.
I had two agents that wrote the policy the wrong way ☺️ plus made several mistakes. I received a bill for way more than I was quoted. The agents have been a nightmare. I called universal today and spoke with Adrian. He took his time to go …
I had a lightning strike 7 weeks after moving into my home. The electrical system including lighting, security system, distributed audio and receivers got fried. The claim was 70k. I spoke with Ann-Marie and she was absolutely a pleasure …
Universal Property & Casualty Ins has been my homeowners insurance for 5 years now. I have no complaints they have been good to me! The process of doing a claim can be a bit itimidating due to the actual company being located in Florida so …
My experience with UP&CI has been wonderful so far. Our house burned down in April and we had to file a claim and Adam is our assigned adjuster. He is BEYOND professional, understanding, patient, respectful ,and kind. Excellent …
I dont recommend this company even to my enemy . We file a claim of hail damage , where all my neighbor got their roofs replaced with their company , ofcourse except my insurance company and we sat and wait as we been advised , they change …
I am an insurance agent and have been helping my client with a home claim. The entire experience has been nothing short of exhausting. I have called so many times and gotten misinformation each time and have a really terrible experience. …
They NEVER called back with a quote. Waited several weeks. I had sent an email where directed and answered questions for homeowners insurance as I am in the process of purchasing a home. Was told I would recieve a call within 48 hours providing a quote for homeowners insurance.
Universal Property has the WORST customer service of any company we’ve dealt with. They are so unprofessional and do not follow up, I’ve had to constantly reach out to get any resolution with our claim. I currently have sent multiple emails …
This company is awful! I canceled my policy and my mortgage company had already paid the annual premium 1 month before it was even due. The check was cashed 43 days ago and I continually call and get the standard 24 to 48 hours and we will …
Update 12/28/2021:
The edited response from the owners has removed the false statements about me and is now considerably more professional. …
I am so thankful that Universal Property and casualty has Derwin McCarthy at the other end of the telephone line! …
This company has the worst claims department I have ever had the misfortune to deal with. They must save you tons on your premium because you will pay if you ever have to file claim in time wasted in dealing with them. …
Mark was very helpful and professional .He addressed all my concerns and made it easy for me to be able to assist our client too . Great job Mark
I was paid out for a claim, I deposited the checks and a few days later the bank notified me the checks had been returned unpaid.
A tree fell on my home during a microburst storm in June 2021 causing me and my fur babies to be displaced for 4 months during repairs. The insurance adjuster, Adam, was absolutely amazing. He made a bad situation bearable. He was fair, …
I found phone reps to be very rude! and will not answer “1” simple question I asked. Which was ” if the wind was to remove my roof, would I need additional coverage for water damage. I received the most condescending response from this …
Nelson from Universal is outstanding! He has done nothing but assist our company and our clients. He’s incredibly responsive – answering our phone calls and always getting back to us in a timely manner! …
I really want to say the agency of West Bay Insurance they are horrible but if it was not for ta1009 I wish I would of grab her name she was awesome I been trying to reach them for weeks and she got on the phone and help me so fast and …
I’ve been dealing with this same claim since may 2021 with no resolution. They didn’t go over my pipe repairs so I find a way to cover due to water damage I have mold in my crawlspace that still has not been removed. I have an infant so the mold removal is essential I have JES coming out soon for an estimate
I have been dealing with the customer service reps for this company since June on a claim that was made in February. All of the reps have been very nice but I found Derwin the one who cared the most, listened to me, made sure he understood …
STAY AWAY!!! I have been waiting for a claim to be resolved for months. I was told in September that it would take 30 days for the claim to be reviewed. 30 days later the claim was escalated to a supervisor for review. I was told that would …
As an agency owner, I write business for UP&C and other carriers, but am not involved in the claims
process. …
We have had this insurance company for our house ever since we purchase our home, we always paid our premiums on time and have never had claims, but when i needed them the most and explain my situation, which is out of my control, they …
They have increased my coverage by almost 100% while I have no new claim. This has caused me a shortage in my escrow, resulting in a monthly mortgage price hike. When I called to complain about the issue, they referred me back to my local …
My home was struck by lightning which caught my attic on fire. Andrea Richards was my adjuster, and she was nothing short of amazing. She always responded quickly to my emails and answered all my questions while guiding me through this …
I have not dealt with this particular company. However I have dealt with Clovered Insurance I must say that theis is a horrible company to deal with from the run around situation and the expense they have put me thru.i never received a …
An inspector came to my home took pictures of the cracks in the walls and ceiling, said it was damage from humidity, No problem. He didn’t go underneath the house to check the foundation etc. later on I get a letter in the mail saying they …
Excellent service! Anthony was polite and seemed to really care about helping answer our questions. His answers were clear and concise and to the point. We are grateful to him for the help he provided us and his genuine manner. We highly recommend him and we think he should be promoted with a raise.
My family and I experienced a house fire back in July 2021. Loosing our home was very traumatic, but we are grateful for life. However, our desk adjuster Bryan Connor, helped get us on the road to recovery and rebuild. He thoroughly …
After one month they are cancelling my home insurance say that my roof is no good this is after 3…3 home inspection say my roof is sound… When calling the insurance agent I was telling them my problem they said it sound like universal and said yep it sure is ( mind you I have not been in my home for a even a month yet )
DO NOT USE!! A disgusting Company! Very hard to deal with! Carley had no issues with me calling the state insurance division, oh and small claims!!! Lmao next!
Kayla was very sweet and provided all the information requested promptly; cannot be said about all representative at Universal, but definitely can be said for Kayla.
This company is fraud. If you file a claim, they tell some reason to decline. Do not buy any policy from this company.
I’ve been trying to get them to accept a wind mitigation form, since October, that was filled out by a licensed contractor but they keep coming up with excuses with why it won’t go through. The first and second times, they said he wasn’t …
Explained my Coverage very well. Explained everything online no need to call or long waiting times if you have to call. I love their affordable prices in such an elevated economic time😰 I appreciate the operators answering all my questions …
This company has been HORRIBLE. I had cancelled a policy with them back in march of 2020 and they still billed my mortgage company. SO that resulted in double coverage and they would NOT refund the money. Then they turned around and billed …
They send no late notices. We’ve been covered by them for many years while we were on vacation it appears 1 payment came due and you guessed it no notice. …
Natasha Davison was a huge help in my issues I had today. Best customer service I have received in such a long time, I had forgotten that some people actually care.
I put in claim on my roof after a tree fail on it they send me a $600 check for that when it cost me 2600 to get the tree removed and additional 1200 fix the roof and we put in another claim for the flooring to my house after the adjustor …
Horrible!!! Not only they are overpriced but failed to pay our claim! But when I hired an attorney, they paid immediately. REAL CROOKS! AVOID AT ALL COST!
I spoke to Ava Barnett in Customer Service.I had questions about the updates in my policy and needed explanations of wording. She was courteous,professional, kind and extremely patient. She is a valuable asset to Universal. Give that employee a raise!
Never use these people. They filed our claim as water damage which was incorrect it was wind damage. This caused us to get a high insurance rate when we tried to changed insurance companies. The lady we talked to Ermada or Himara was very …
Good evening
I’m at the point where I’m about to go with another insurance company. All of this extra and it’s been over a month now and all they are trying to give to …
Sharlene L is the consummate professional. Her patience and perseverance made my experience so much easier. Thank you.
Greedy and Terrible Company! If i could give them less than 1star I would Customer service was horrible and responding to any questions we had regarding our hail damage claim, and took weeks to respond when they did. We had a hail storm in …
Mark did a wonderful job. He actually spoke with me and helped me figure out what i needed. Most would just pass me off and send me to a voicemail, he went the extra mile and was a pleasure to work with.
Derwin Went above and beyond to help me and a mutual client. He really thought outside the box to resolve the problem. Please acknowledge his efforts. I wish Derwin continued success in his job. Thank you kind Sir!
I am very grateful for the help from the young lady I spoke to about my claim today on lAug.3 at about 11:30 am she was charismatic, quick-witted, passionate, informative, and above all… helpful. Thank you very much Ma’am for your help it was greatly appreciated
I cannot recommend Wendy highly enough. I don’t usually post to reviews, but she almost single handedly restored my faith in this company. Previous agents had made poor impressions on me to say the least, but Wendy was the consummate …
Telicia J. was very understanding regarding the situation with one of our named insured and went above and beyond to resolve the issue. Thank you again!
I spoke with Derwin McCarthy today, and what a pleasant conversation, he was professional but had a tone that just made him easy to talk to. I wish he had a direct line because he would be the one I always call.
Would not recommend. Very poor customer service, lengthy response times/no response or unprofessional responses. There are too many other quality insurance companies to go with. …
Sheldon was amazing . I hope that I spelled his name correctly he is a csr in claims and he WILL get to the bottom of why your claim is delayed! Amazing customer service and very patient and informative. Makes you feel comfortable about what he’s telling you . Ty!
I had an urgent time sensitive issue to resolve. A client was upset with errors made by another agency and we were just appointed the new Agent of Record for her. Stephen Montgomery went out of his way to help me figure what went wrong. …
I would like to brag on my Insurance Adjuster Andrea Richards. My home was a total loss due to a fire back in August 2021. I was expecting a hard time from my insurance company. My family and I were devastated. We loss all of our …
Jake was super helpful and gave me all of the information I needed to move forward with my claim. Thanks Jake! (give this guy a promotion!)
I was between a rock and a mountain and the rock was increasing in size by the mintue. I needed homeowners insurance coverage ASAP! I called on a Friday, Sir Walter George picked up the phone while he was on a family emergeny. I told him …
We had a storm damage our roof so we tried to make a claim. They assigned a claim adjuster who didn’t answer the phone and wouldn’t return our calls. So we hired a company to deal with this insurance company. They got our money a year ago …
This is the worst insurance ever. I am paying so much money in insurance for nothing. I paid my own $10,000 roof. I upgraded my home, even putting hurricane impact windows, new kitchen. No credit given to that. Install new water tag or …
My local agent was not helpful, so I called my finance company associated with Universal. I spoke to Michael Sciolino. He was extremely helpful, friendly, courteous, professional, and knowledgeable. He answered all of my questions without …
Barbie Gonzalez was an absolute pleasure to work with. We had never been through this before and she took the time to explain the entire process, putting us at ease. She always kept us up to date on things. Thank you so much for your friendliness and professionalism. Couldn’t have asked for a better Field Adjuster. Thank you!!
UPDATE: its amazing how fast the person who monitors the google reviews responds but still ZERO response to my emails including the one I sent to claims support. STEER CLEAR OF THIS COMPANY if you have the option. …
Good value, good service, prompt response. I had wind/water damage and had to do repairs immediately. I contacted Universal and they sent out an appraiser within a week. They inspected the damage and repairs and honored my claim. Not sure why so many negative reviews but I have found them to be a good company.
Paid my policy in full, thought all was good, called about 11 months later just to find out I have been canceled because of “non payment”. No phone call, email or anything from them. I had no idea until I called and was gong to renew my …
I experienced a house fire. The entire ordeal was traumatic to say the least, but I am truly thankful for Bryan Conner. He walked me through the entire process from beginning to end. His professionalism and knowledge helped me tremendously …
The worst insurance company ever!
I had a roof problems in July 2020, I called to make a claim ! They didn’t accept anything till I hired a public Adjustor! They refused to accept the claim …
Went from $1300 to $6000 now!!! No claims filed. 9 year old roof. No flood, sinkhole or hurricane coverage. There is zero justification for this. We’re not in a flood zone, it’s a 3/2 1900 SQ ft home we purchased for 97k ten years ago and it’s only worth $220,000 now. Worst company ever. This should be illegal.
[Edit Nov 22, 2021]
Today, we were finally able to deposit the check. I added another star to my …
Claims department is a Joke!!! Had to file a claim due for mold remediation and restoration. The filed adjustor came out and I was given a total of $400 to basically put my bathroom and part of a hallway back together (walls, vanity, etc.) …
I work with insurance companies all the time and they usually get a bad rap. They don’t only have your claim to deal with but hundreds so please give people time so they can address your issues correctly. I spoke with a gentle man by the …
It was a real pleasure speaking with you mark as to the time you spent with me to help me with my cliam. and to be very patient without becoming annoyed with me. my hearing just about gone.
Rep Mark Reyes answered my questions thoroughly and professionally and helped me get a better understanding of the claims filing process.
Mark was professional, hard working, and polite. We had a pretty confusing underwriting issue and he stayed with it until we had it sorted out.
Just for clarification my 5 star review is not for the company but for the supervisor that went above and beyond to help me. Michelle R was amazing! I have been going through such a headache with my mortgage company and getting the …
nsurance Communication:Hello Mrs. Sanders, In response to your email, we are not taking what you are offering. I think you are not being fair here. You are comparing apples to oranges; we are a mitigation company our Job is to mitigate the …
Deserves zero stars. The call-in customer service agents can’t answer any questions, just repeat back what is stated on one’s policy. I don’t need you guys to show me that you can read. Then after wasting alot of time repeating back to …
If I had the option to choose zero stars I would!! I’ve made two claims in the past year from our new home. I’ve had this insurance company for 16 years by the way and never really had to make any other claims at my other house with them …
My Adjuster does not respond to my calls or reply to my emails. I’m totally left in the dark about my claim. I understand at times things get busy but at least have the common courtesy to follow up with me. …
My experience with this company has been awful. I filed a claim in January due to snow storm damage. An adjusted came out that didn’t do his job fully. They claimed to sent me a check a couple days after the adjuster came out and I have …
I spoke with Todd Hanna who then forwarded me to the supervisor, Natasha Davidson and they were both friendly and professional. I needed to voice a concern I had with the process of canceling my policy since I had already secured insurance …
DeShawn Warren was awesome with getting my request answered promptly and efficiently. He was very polite and considerate. Kudos to DeShawn. Thanks again DeShawn!
Unlike every other insurance company, they do not cancel your policy retroactively if you show proof you went to another carrier. They throw every excuse and technicality in your face to keep your money. They would rather lose you as a …
No one ever wants to have to use their homeowners insurance; but, my wife & I did have to use ours.
Our home was massively damaged by trees in June of 2021. …
I have never filed a homeowners insurance claim in my life but have always paid my premiums, year after year.
Our roof was damaged from a tornado. …
DO NOT USE UNIVERSAL PROPERTY & CASUALTY. you’re better off paying more for homeowners insurance for better claim service. Had shingle damage due to strong winds, obviously bent, causing a leak and damage to internal walls. They denied my …
We have had a claim pending for many months. Every time we think we have submitted everything requested, the adjuster comes up with another “request” before claim can be evaluated. All of the information has been uploaded for months, and …
This company quickly took me on and after my first month sent someone to inspect my house. They took a blurry, black & white photo with a drone and said I needed an entirely new roof (within 2 weeks) or they’d drop me. My roof is 7 years …
My adjuster is William Wentroble, I have left a couple of messages for him about a week ago and he has not returned my call. Not very happy about this. I even left an email for his supervisor today, hopefully she returns my call.
-David M.
Horrible customer service, if I didn’t call to correct the many errors, including the effective date I would have been left with no homeowners insurance! Will be moving my coverage ASAP!
Bailed me out twice with homeowners because the banks let it lapse without telling me, & the insured me without issue even though it lapsed I. Coverage & still seems very reasonable in my premiums
I had a claim on 6/18/21 and a repair estimate was sent to universal on 7/30/21. Getting any movement on a repair adjustment (because lo and behold the amount universal estimated for repairs is not even close to the actual needed amount) is …
Great insurance company…always send reminders and reasonable…never had to file a claim thank the good lord but sure they would be fast to help so I just x my finger and hope I never need it.
I spoke with Elvis today. Finally after many many calls, I was able to speak to this young man. He helped me for the first time. thank you so much Elvis…
I had a really amazing call with a outstanding customer service representative named Jake H. He was able to address questions that went unanswered for many calls to Universal prior to my conversation with Jake H.
Mr. Mark Reyes was a huge help to us. We are a contractor representing their insured and he has made this process a breeze. I’m very thankful to him for his help!
I called the customer service today because we just received the check for our claim and we are not so clear on our next steps. The lady I talked to was so nice and answered all my questions. The information we received is really helpful.
THIS IS THE WORST WORKPLACE EVER. PLEASE DO NOT WORK FOR THIS COMPANY.
I WORKED FOR OVER 30 HOURS THE PAST WEEK, THESE PEOPLE PAID ME ONLY $128, ONLY $128 FOR 30+ HOURS. …
My phone conversation with Mr Reyes was probably the most helpful one I have had since hurricane Ian!! It is nice to just have someone trying to help instead of saying call back later.
Been with this company for a couple of years now. They we’re there to help when we needed it along with Tim amazing customer service quick and easy pain free .we were able to get our house back up and running and out of living in a camper within a week
Had to call in to assist my parents with their as they do not speak English and Jake H was extremely helpful and explained the entire claims process step by step. We now know exactly what the next steps are feel.much more confident about the claims process.🥰🥰 …
Due to a water pipe leak we had their adjuster come out… that’s been 4 months ago… we finally hired a lawyer because there’s mold inside the walls thanks to the leak. I’m having respiratory problems and I’m sure it’s because of the leak… …
Jake H. in claims was a tremendous help in understanding my claim denial. He was pleasant and patient and should be recognized for his service
James Wright claim FL22-0126765
Horrible company ! STAY AWAY FROM THIS COMPANY!!! THEY CAUSE YOU TO LOSE You’re Home IF YOU Don’t Watch You’re BILL EVERY TWO Weeks. GeT A Different Company. Horrible company, they do not give us a month notice our payment went up …
Roof has been leaking, developed mold which has already been remediated. The insurance company has been dragging their feet for 10 months now. Said they needed a lawyer to sign a check, now received an email they denied the payment and have to go back to litigation.
Worst insurance company ever.y roof was damaged and its been 3 long devastating months of waiting on this company to make a decision. Knowing i pay $3600 every year. Do not use this company. Still waiting and the rain is coming everyday in florida.. i am frustrated so frustrated
Never had any bad issues, the process takes a while and finding people to do the work you need was a challenge. Family , Friends and Church Members helped Me with the work. It was not easy.
So far not liking this company. Customer service is horrible, they are rude and I have to keep calling on my claim status they also are being very cryptic in the report of my claim, even the roof inspector said he’s not at liberty to discuss his findings with me. I have a feeling this is going to be a rough experience.
Pretty poor communication on my claim. They didnt even respond when i sent my counter to their assessment which was horribly undervalued for the ammount of damage i have. I had 7 different roofing contractor’s come to look at my roof and …
This company will do anything they can to prevent you from receiving any sort of discount. I replaced 24 opening on my home with hurricane proof doors/windows. Submitted a wind mitigation report by a reputable, licensed (by the state of …
Camille Gordon did a fantastic job with my call. Since she needed someone else to assist because it required an an UW, she stayed with me on the phone and when placed on hold, she kept on checking up on me to continue to hold until the UW …
So we had the displeasure of working with this company also. We have owned our home a bit over 5 years never made and INS claim we experienced a storm that caused damage in june…we reached out to them and they explained that and …
My father has been with this company for 13+ years. They have taken great care of him. I would like to send a BIG SHOUT OUT to Sara Tappan, Who if it wasn’t for her my father would have lost thousands of dollars. She took the time to …
If I could leave a zero star review I would. I have a claim that has been going on for months and no one will returns my phone calls. No one returns phone calls, no one returns emails. I’m at a point where I don’t know what to do or how to …
I have tried more than 4 times to contact my agent, but he is never available and don’t have the courtesy to return my calls, his name is Adam John insurance express, not a good asset in your company.
Terrible experience ! Had a leak and took the correct steps. Call an adjuster and fixed the issue. Still waiting to hear back from the insurance to fix my home. Extremely disappointed and would not recommend to anyone
UPCIC is one of the few companies that offer wind and hail insurance as part of an all perils policy in Wilmington, NC. UPCIC knows this, and refuses to provide quality customer service because they think they don’t have to. Not once in the …
If Google allow me to give 0, that’s what Universal deserves, the worse insurance. If you want to pay monthly insurance and get screw up when there is any damage to your house Universal Property is the one. There was a hail damage in my …
This place is horrible been in our home paying for over a year. Went on vacation came back to floor sinking in with water damage. But their people tried to say they didn’t see water damage when it ruined our carpet. Then tried to say was …
horrible, incompetent, racist and extreme poor customer service company.. if you are a current policy holder.. run away from this them.
we had to file a BBB complaint to get their staff and their leadership to do …
I’m extremely upset and disappointed with Sandra Aponte and her lack of response and communication. I filed a water damage claim on July 9 2022 and I received a denial of claim today on Aug 2 2022. She hasn’t returned one phone call or …
Derwin McCarthy was such an amazing help. He walked me through how to process things within the carrier site. He was very professional positive and friendly. Made my experience very enjoyable. Thank you Derwin you really make your company look good!!!!
If it wasn’t for Jake (and not from State Farm), I don’t know what I would do. Jake is polite, HELPFUL, knowledgeable, and ultimately solves the problems. Jake should be in a leadership role teaching other agents on what to do. We can use more Jakes in the insurance industry. Thank you, Jake H, for being a super star.
My experience with Jake today was incredible. I look forward to getting Jake on the phone as he has been a huge help and has went above a beyond to help me. He’s not a robot and has amazing customer service skills. He has spent an hour …
RUN! YOU DON’T GET WHAT YOU PAY FOR WITH UCPI! Don’t TRUST UCPI!
I have been with them for 6 years. First, last year during the Pandemic they increased ALL Premiums by over $300. I recently, 5/22 filed a Claim for My Roof and …
Do not use this company to insure or protect your home. They will not honor their policy. This is a company bent on taking your premiums, but doing nothing when your home gets damaged. I have learned a valuable lesson to never deal with a …
I can’t even give this company a 1 star review. Like others have said, customer service is HORRIBLE. I have been dealing with a claim since July 2021 and they aren’t wanting to pay even half of what the claim is. I’ve got plenty of …
I just started a policy with this company and they stated that they were going to cancel my insurance because I lived in a mobile home or manufactured home which is incorrect. I have been calling and emailing the company now come to find …
Thank you Aaron B. for being so precise today during our conversation. The time you shared with me going over details was extremely valuable , time is a gift, so thank you for sharing , yours. I have been interacting with SEVERAL other …
Worst insurance company I’ve had to deal with. We are three months without a kitchen because they are so disorganized. They bounce your claim around from one adjuster to the next. Therefore, each person has to refamiliarize themselves with …
My bathroom claim was assigned to Alder Adjusting (I am a Universal Property policy holder). My claim was filed back in January. The claim number is FL22-0102475. …
Thank you to Celia Ruther for helping us with our Hurricane Ian claim paperwork! She went the”extra mile” to assist us with our filing! 😉 …
Today I had the pleasure of meeting 2 outstanding employees with your company. These 2 employees were fine examples of what to expect when calling and inquiring information and explanations about insurance policies. I assure you I’m more …
Worst ever insurance company. After Hurricane Sally in October 2020 we call Universal to send an adjuster to inspect our roof for any damage. They sent an adjuster to inspect. We have a letter from Universal stating our roof had no issues. …
if i could give 0 stars i would. My mom had to open a claim for my elderly grandfather in 2020 due to major leak in the roof which caused the ceiling in the room to cave in. A year ago i had to replace the roof with my own money because …
I had a grease fire that started in the kitchen and completely damaged the entire home. I called the University Property & Casualty Insurance Company and they sent someone out right away. My adjuster name is Adam Feinstein and I was very …
I received excellent customer service from MS. Ashley T. on 21 June 2022. After paying the my balance in full last week. I received a letter and I thought I had a outstanding bill. But Ms. Ashley T. explained to me that I didn’t owe any …
Yesterday was the second time Mariecarmel Michel helped me resolving my customers concerns. Marie Carmel was the best. She went beyond to provide all the necessary information and help that my clients were in need of. She knows pretty well …
Please save yourself the trouble. We chose universal because our previous insurance company raised our premium by $1,000 even though we never made a claim. We finally had to make a claim due to having a pipe collapse and water back up in …
I filed my claim with this company late May. As you can see in my sunroom the left side is sinking due to the rain and the beam also is shifting. I called the company and had an adjuster come check it out. After that day I never received …
Home insurance in South Florida has gotten so expensive! Rates have increased, but the peace of mind of a reliable insurance provider is worth it.
Excellent service, the must helpful Lady ever, very professional , knowledgeable and very courteous.I wish many companies would have individuals as affable and clever as the lovely Lady I spoke with. …
We had roof damage and there adjuster verified that we did have roof damage around 60% and they still denied a claim after having to go to mediation then they settle to pay for the roof
Ivonne orozco gives this company a 5 star. By far one of the best overall experience dealing with a claim and had went above and beyond with a great attitude.
After hurricane Ian I have roof damage with blue tarps on. I had an electrical riser bent from a tree falling down on the powerlines and after a kid taking pictures for a half hour they say I have $2000 worth of damage. Nobody came out to inspect the roof. I am definitely calling the state of Florida to report them.
Rates are reasonable considering the circumstances in Florida. I had a claim as a new customer, and an adjuster was out right away. I received a check within days, no follow ups and no games.
One of the Sorriest Companies out! U have no issue taking our money but can’t send nobody out to work for the money you take! I’ve been trying to get someone out to my home for almost 2 months concerning a water leak under my house! Make it Make Sense, Money ain’t free and problems do come Play your part!!
Elvis was great! He was very professional and thorough. He explained everything and went out of his way to cover everything. Exceptionanly helpful!
They are a rip off, my premium is 3642.91 per year with a 8300. Hurricane deductible. I am currently having a new roof put home and shed for 7500, so if I loss my roof next hurricane season I will still NOT meet my deductible. This us a scam company. My home us small 2 bd/2bt 1000 squre feet.
Extremely worst service I ever experienced. and Desk Adjuster I was given for my house he was irresponsible and never return my call and it took almost 3 months to review my file. overall poor communications and they increase premium every year
If I could give this company zero stars I wouldn’t give it even one. What a horrible and painful situation. A hurricane left my roof devastated and the check this company sent us is a joke. …
My policy last year increased DOUBLE last year with no explanation, Have Secured a policy with another company,And waiting on a refund for the unused portion , My agent was unwilling to give me any answers for the increase. I had this policy for several years never a problem, Sorry to see this happen.
Absolutely the best service I could only dream about. Asley was the representative wo gave me detailed information on my policy, gave me advise on filing the forms. I wish I could give her 10 stars
Little to no communication from company regarding claim questions. Multiple emails sent asking for information. Company responds with template emails saying they have received my email, but there is no follow up. Additionally, web-based …
I called their customer service line and I got a STEVE such an unconscious person with no interest in helping being a victim of Hurricane Ian…he didn’t let me speak and straight up began to tell me that they couldn’t do anything if I …
Raised rates by 63% in one year for home owners insurance. Absolutely absurd. Never made a claim with them yet they are bleeding their customers dry. Will be switching companies.
Last year we had a section of our roof redone including trusses and decking as well as drywall inside that section took a hard hit with Ian I received a denial of my claim today stating that the roof is to old. When we first got them as our …
As an insurance agent sometimes it’s hard coming across reps who want to help you and know what they’re talking about. Tashan Allen fulfilled both. Very knowledgeable and eager to help. Hoping that I can request to speak with her each time if possible b/c of her great service, thank you Tashan.
Elvis was extremely knowledgeable and helpful. He was the exact opposite of the desk adjuster I had spoken with previously who had been aggressive, condescending and even yelled at me. He had to repair the mistakes she had made as well. I was so happy to speak with him.
Thank you Elvis
Unfortunately this is one of those subpar insurance companies that should be investigated more stringently. They barely stay ahead of the regulatory requirements and really don’t care about customers. Sadly, the state department of …
Universal Property is a scam! STAY FAR AWAY!!!!! Every year I have had them they have raised our premium rate by 2,000! For nothing! We have never once filed a claim or contacted them for help! Our new rate quote is $6,200! It is …
The claims office, which is closed every weekend, insisted we give them a specific date of loss! How can you determine the date of loss when you are out of town!! We left our home August 31, 2022 for 20 days. We were called on September …
Called and spoke to a lovely woman named Andrea. I had questions. She handled those questions with ease, patience, knowledge, kindness & clearly knows her stuff. GREAT CUSTOMER SERVICE EXPERIENCE!! THANK YOU ANDREA.
The first call did not go well. The rep gave me instructions to find a document that did not work. I was very lucky to have Carly N on the next call. Instead of making me do the work, she sent me an email with the documents I needed. Thanks Carly!
If there was a 0 star option I would choose that. We had a pipe burst and our pool cave in a week a part after only living in our home for about a year. We have still been fighting for our money. The total damage between the two was over …
I wanted to share a positive review of my interaction with service Rep Sharnetta Calhoun. She was prompt, pleasant, but most of all she was efficient in helping resolve my problem. Thank you Sharnetta! Great Job! Keep up the great customer service. : )
The associate that I spoke with was extremely patience, understanding and took the time to review my documents. Please give her employee of the month award!!! She was the best person to talk to on the phone. Thanks. (I’m very sorry that I didn’t write her name down.)
I have never had a problem. My house burned. You just have to get hold of the right person. They were slow, but once I got hold of a supervisor, it was in my bank the next day! I got the full amt insured for, in all ways.
After having this insurance for over 5 years we filed a claim for damage to our roof after multiple storms and hail damage. Our claim was denied stating normal wear, which of course is not covered in our policy. Almost every neighbor …
I filed a small claim to cover minor water damage coming from the apartment upstairs and the first notice I got from Universal is that they won’t renew my policy upon expiration. This was the first and only claim filed in the 3 years that …
Universal received a written request to cancel my policy on August 27th. Today is October 3rd and I don’t have a refund check for premiums paid in advance. …
Same issues as everyone else. We were told our claim was approved over a month ago. Since then we keep getting the runaround. Each time we call it is the same “check is in the mail”. Our Adjuster Kendia Jenkins cannot be bothered to return our calls. Customer Service is no help.
Cancelled my Homeowners Insurance as on 1/22. Did not get a refund as they continued the policy until 9/22. I had written proof, verbal proof. A horrible company would never recommend. Used WInget Insurance in Ocala FL to get this …
We had a water leak/damage in December of 2021… we had an adjuster come out and found that it would be over 40K to fix. …
Went with them when I got my mortgage because they were the cheapest option. Less than a month they are cancelling my policy because of the age of the roof(which is 10 years and in good condition with no leaks). Terrible company, 0/10, will not work with again and do not recommend.
I couldn’t comment to your response but IF a adjuster came out to see that water is not coming from the land its coming from under the house, The house wasn’t built on a lake or nothing! The pipes originate from inside the home that leads …
been over 90 days since hurricane ian hit and we had to hire a public adjuster to even get this company to reapond to our claim. we still have a broken window from the storm and mold growth in our ac ducts due to our power being out for 12 …
Customer service is superb! I am so blessed to have chosen this company to insure my home!! The customer service representatives have been so kind and have explained the processes so well that I have gotten the hang of how this insurance thing works! Thank you Universal Property & Casualty Insurance Company! You da best!!!!!!
I talked to claim specialist Kelly re: my Florida Hurricane Loss Assessment. She’s very professional and knowledgeable about the claim process. She’s also quite patient in helping me upload my required documents. She’s friendly and helpful, …
The worst company !!! I’ve been dealing with a claim since March and it’s been the worst experience talking to people who don’t listen to your concerns . I’ve been trying to get my claim resolved for months now and was asked to resubmit …
Zero response from Universal Property on the status of a very basic claim. We have left multiple voicemails and sent emails to the assigned claims adjuster listed on the web page. It states our claim is “in review”. No details or updates …
The 5 star rating refers to your associate Patrice Prosper. Mr. Prosper provided signature customer service and was personable and professional.
I am very upset with the fact that my premium was raised over $1,500 dollars. …
I had Jodi Spilotras as an Agent and she has been nothing but amazing with my family. She was so quick on everything and always replied to my emails which I truly appreciated. We were also going through such a hard time with my baby being …
Customer Service Representatives are outstanding; extremely knowledgeable, pleasant and helpful. I had the pleasure of working with Evangelisa for a very long time trying to confirm new policy forms and endorsements and I could not have …
This has been one of the worst experiences I have ever had with an insurance company. I had a kitchen that flooded and had to replace the walls and all the cabinets. They gave me 1900. I spent 6000 on repairs. I filed a proof of loss form, …
Worst Home insurance. Filed a claims to get my roof repaired. Multiple contractors have found sufficient damage from hail storms and severe storms and nobody has responded for 6 months with Multiple attempts. Currently in court preceding …
We filed a claim the first week of May from severe hail damage. They paid for the roof after our agent and I staying on them constantly, we have never received any funds for damage to our siding, fence, or carport roof. The main house roof …
I’ve had 2 claims and neither claim has been approved both times the adjuster came out once without the roof contractor. The roof has hail damage missing shingles, every time it rains I’m getting water pouring into my home and the adjuster …
If I could give them less than one star I would absolutely love to. It is impossible to get ahold of any of the agents (looking at you Tiffany and Michael). Then when they do they aren’t exactly the loveliest people to talk to! I have a …
I usually don’t complete surveys unless I receive excellent service and this is one of those cases. The rep. for Universal Mark Reyes was very helpful with my request and went above and beyond to assist me and the mutual customer whose …
I came home from a vacation only to find out my upstairs neighbor’s water heater emptied not only into my unit but the 2 units below me. UPCIC handled my claim quickly and professionally. I appreciate that they were with me every step of …
I had a issue with my clients payment. I must say the customer service I experienced with rep Susana cabana and her supervisor Natasha D. Was outstanding. Universal definitely needs more like them. Give those ladies a raise.
If I could give them 0 stars I would. This company is corrupt and will not help you. I have been working with large companies in Florida who say they refuse to do business with Universal because they are the worst company in Florida. I have …
We open a claim June 2022 due to wind damage on my roof, which is cover on my policy, is December and we still haven’t receive an answer, I left multiple messages and emails to the adjuster and they are awful, they never return my calls, …
Ms. Chantelle was awesome! What a caring, kind and considerate person who provides excellent custom service with such understanding, helpful, kindness and she gives you the best service. She is the best I have had run across since I have …
While I don’t love the claims process and got the run around for 2 weeks, I got ahold of Jake H in the customer service department and he changed the game! He explained things better than even the adjusters did. If I could give a separate …
DO NOT USE THIS INSURANCE COMPANY!
I filed a water damage claim back in September 2021 and the claim still has not been resolved. This company will lie to you and drag you along and delay so they …
This company has a TERRIBLE sense of Urgency!! I filed a claim regarding water damage in March 2022 … The damage was behind our cabinets (that hold our sink and dish washer) in the wall. An Adjuster came out, assessed the damage, we …
Most of the issues that I see are issues relating to poor communication with the servicing agent. In most cases, these issues could’ve been resolved by simply communicating with the agency who started the policy. In my 15 years of …
Horrible with any type of communication! I currently have water damage in my home! I have small children and this has been a disaster! Filed a claim in the beginning of December. I’ve left the adjuster SEVERAL messages and sent many emails. …
I have been contacting Universal for over a month and no other representative was able to give me an update or any information in regards to the DA, FA or the inspection date. …
Been with the company for 8 years, paying rising premiums every year. Filed 2 claims, one for a robbery 7 years ago which was a low dollar payout less deductible. The other claim was filed last year for water damage caused by a broken drain …
I am so Grateful for Universal Property & Casualty for restoring my home post fire damage. I made every effort to remain positive but I did get ill in the process. Adam was there every step of the way quickly processing the things needed to …
They filed my claim incorrectly. Their staff were rude on the phone every time I called. It took 3 weeks for an adjuster to even call me and it will be another week to get an adjuster out to my property. When I asked for my case to be …
Find another carrier. Got a repair request, did the repairs mentioned. No response, I call and they mentioned that is not acceptable due to patching but that was not listed on the repair letter. Prior to getting the work done I sent my roof …
Had a tornado come through that did roof damage. Called to make a claim. Adjuster came out fairly quick. Two weeks later the adjuster notes were submitted. Was told it could take up to 30 days to determine. Called back at 31 days and was …
I had the pleasure of speaking with Ashley Taylor with Universal Property and she was very pleasant, understanding, and helpful! She was able to assist me and resolve my issue right away. I was getting the complete run around from my …
Well I must say that I called the day before and asked for specific information about my premium over the yrs with this company. And was emailed the wrong info. I called back the next day 5 minutes before closing and luckily I was …
Very Pathetic Service..!!
I have filed my claim in the month of June after a hail-storm has damaged my …
ZERO stars!!!! If you ever have a homeowners claim, prepare yourself for NO communication, NO return calls, NO return emails! I have been dealing with my elderly parents’ claim for over a month! I’ve talked to the claims rep once and …
I wish I could give them no stars at all, horrible service. Theft claim was filed on 07/29 my adjuster never gave me a call updating me on what’s going on I look online to find out claim has been resolved but no one reached out by middle of …
Absolute worst insurance experience in 30 years and multiple states. 1) Took around 6 months to get checks from Universal for my claim, 2) I had to pay for everything up front out of pocket (beyond my deductible). I was able to do it, but …
Today I received outstanding customer service from Universal Property & Casualty Insurance Company. Universal Property agent Kayla was supportive, knowledgeable, courteous, and efficient. Within minutes she was able to understand my …
I had to file a claim after a horrific windstorm that winds were clocked at over 100 miles an hour. The storm left wind and hail damage to my roof and siding. I filed a claim IN22-0100702 and was contacted within days to set up for an …
Today I made a call to my insurance company, and Leslie S was extremely friendly, professional, and knowledgeable. She was able to get me the information I needed quickly. I want to thank Leslie S for the great service I received, and thank …
Some of the poor reviews given this company is contrary to my experience with UPC. I have had a policy with them for over 7 years now, and after doing some serious shopping, I’m very happy with the premiums I pay. Unfortunately, I had two …
Good luck getting in contact with your adjuster. Customer service is your first and only line of defense. There is no communication. You just randomly get things in the mail without notice and no one explains anything. …
I am aware that my insurance is due on 8/28, but at this time, I would like to discontinue my relationship with Universal Property Insurance and not renew my homeowner’s insurance policy. Here is my reason: …
Worst company ever. Their employees don’t even know the difference between new and a renewal policy. They told me my mortgage company has 90 days to make payment after they lost the first payment my mortgage company sent them. After going …
I didn’t even know they were my home insurance until recently. I had previously signed up with another insurance company and somehow ended with this one. Found about it in October. When I spoke to someone in customer service, I was told …
I have had Universal Property & Casualty Insurance for over 7-8 years now. They have been very professional, attentive, and very helpful when I had to contact them with questions or needed to file a claim. It was comforting being kept …
I’ve also been very displeased with Universal. My upstairs neighbor had a water leak in our condominium and it damaged my condo. He also has universal to. The adjuster came out To my condo and he settled on a check and that’s fine less my …
Universal Property & Casualty falsely advertises that they “fast track” claims and have the ability to issues payments on the spot. I filed a claim as a result of a natural disasters, other then the adjuster coming over for less ten minutes …
Wanted to share our experience, Barbie Gonzalez is rhe insurance agent that we’ve been working with. I would like to commend and also recommend her. She has been professional and very efficient in helping the claim that was filed go …
I had the best experience with Roseann M. over the phone yesterday regarding my claim. We began the call with my stress level through the roof. I was upset due to the lack of attention given to me but she immediately took actions and …
This company is awful. We filed a claim in October due to our pipes flooding our downstairs. The mitigation company came out immediately to remove the drywall and address the water damage. Since then, Universal has given the mitigation …
Worst insurance company I’ve ever worked with! After signing for my property, I was given less than a month for minor repairs to be made. After making the repairs, this “company” asked for more to be done within this small window of time or …
It is rare to find customer service as helpful as I encountered with Jake H. this morning. I was so frustrated, really needing answers to important questions regarding my roofing claim. I felt, he really went above and beyond to calm me …
I recently went online to pay my premium and, in my haste, I did not scroll down to check off the correct amount. I called the support number and spoke with Ara. Universal is extremely lucky to have such a knowledgeable and courteous person …
I was very impressed by a quick response to my claim by Universal insurance. It took them just a few days to open the claim, schedule an appointment with the adjuster, and to identify the issues, send me a detailed, step by step plan of …
We experienced extensive water damage in the kitchen and laundry room in July. We initiated an attempt to address the issue ourselves by calling in a plumber and contractor to replace our flooring. We even purchased the flooring for the …
We have been dealing with insurance for over a year and a half with many different representatives. Today we had the pleasure of talking with Mark Reyes. He was very helpful and did an amazing job answering all our questions. He seems …