They have done an extremely terrible job so far. First my bill went up by $30. They leave the trash cans all over the road. The most upsetting part is they don’t even recycle. The same truck picked up both trash and recycle!
The truck drivers of this company drive very bad in one year two times they hit my car! This morning theu almost killed me! One of their truck in terrafic turned front of my car and pushed me to the other line! They are mot truck drivers …
Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month becasuse they drivers are most of the time behind.
Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month because they drivers are most of the time behind
Can’t really do much if they just dont pick up the trash, being that it is a monopoly and all. Can we just go back to having the city handle this? or whoever used to do it, when it was picked up a regular basis?
They need to take classes on how to treat their customers, poor customer etiquette, very rude and unprofessional
Amanda, thank you for being so rude to me I found a company that can provide better service and cheaper i found out I had options
If I could give it neg stars I would… 7 days since I scheduled my large item pick up and they call me today to tell me it will be picked up tomorrow…8 days?!? To pick up 4 items… What a joke…
worst customer service everrrr. Rude lady on the phone with no respect. i forgot to get the names . The business owner should feel shame to have these kind of staffs .
PLEASE ADVISE 🛑🛑✋ DO NOT USE THIS COMPANY THERE ARE HIDDEN CHARGES WHEN YOU CLOSE OUT YOUR ACCOUNT. OR HAVE A DUMPSTER REMOVED. THEY RUN CREDIT CARDS WITHOUT A CC FORM AND AUTHORIZATION…. DONT USE THIS COMPANY CALL ANOTHER …
Horrible experience we took our trash bin out a little late. I seen the driver just drive away. I called immediately to have him come back and company wanted to charge me 15.00 to have them come back out when he was still in the area.
Worst service ever they dont pick up on time, overcharge, and complain if the trash is lifting the lid. Multiple times they said I did not pay when in fact I have the canceled checks to prove their accounting stinks as bad as their service.
My recycling can was destroyed by the very workers picking up the recycling. Now I have to wait til the 25th of January there is no way to roll it back to the yard. The trask was destroyed!!
We had Universal Water System install a complete system including RO and both of the installers were very professional and knowledgeable about the systems and answered all of our questions. We will recommend them to all our friends and family.
The drivers are easily the laziest with the poorest work ethic by far. Always looking for an excuse not to do there job and when they actually do they leave trash everywhere. One star is way too many for sure
UWSI service has been Lousy lately drivers are unprofessional they take up middle of roads that are narrow to begin with collection service is the real problem if it’s not one container that doesn’t get collected it’s the next today in …
This is my regular trash company. They are the worst. They are lazy and dirty they don’t care if they drop trash and they will decide to not take your trash with no explanation when we are the ones paying for the service.
This is a trash company…like complete trash i ordered a extra bin almost 9 weeks ago and I keep getting the run around saying next week next week…3 weeks ago the guy who delivers the new cans drove by my house with 20+ new trash cans …
Wish I could add pictures of the mess they leave on the front lawn of my apartment the one time a month they finally decide to pick up the trash. Their excuse is that there are cars in the way but I have lived in this building for many years and that was never an issue before. Useless and still charge for services not rendered
The worst trash company and system in place with LA. Can never get anyone on the phone and you need to call 3 different numbers to deal with any issues. They should hire some qualified people to run the business.
This company is rude! Trying to resolve a bookkeeping issue — they have our money but can’t find it?–I was yelled at by their staff. I am looking for a replacement company to handle our trash in future.
The City of Maywood in California once again drops the ball and doesn’t make the right choice for residents and businesses. Universal Waste System is the 4th (Trash Company LITERARY TRASH COMPANY) the city has now hired to do a simple job. …
Skip my trash two days in a row after being scheduled. I called to talk to the dispatcher she had a bad very bad attitude hung up on me twice. They do not know how to support the city of Maywood, Maywood we should fire them
I’m a property manager, and I knew once ONE! Company had the monopoly on the waste circuit, here in Los Angeles there would be problems. Constant late or not even picked up garbage bins, or this “new” system by constantly leaving our bins …
tends to skip days and always unresponsive. also did not pick up trash for trivial reasons like a car was blocking even though there’s another gate that is unlocked and is the one that’s actually meant to be used for the bin. just lazy service overall. this monopoly stuff needs to end
funny thing that a customer service named Karen (🤔) was giving me passive aggressive answer when confronted with the fact that my broken bin that their truck broke wasn’t replaced yet and everytime i called, it always says it’s scheduled …
The city instituted a trash monopoly. As a result, our costs have gone up by a large margin, AND the quality of our service is MUCH worse. Trash service was perfectly fine before the monopoly. Since the monopoly “RecycLA”, we have had …
I have been asking for new trashcan‘s for three months And six phone calls. They knock over my trash cans and will not pick them up. They came for a special pick up of my green waste that was tied and bundled nicely. Instead of driving the …
The guys who come pick up our trash are very nice. I feel for them.
We have no recycle pick up and if you miss trash day you are screwed. I would rather pay more for a local larger company. Road Runner literally picks up a block …
This company should not be in business. They provide the worse service. The employees who pick up the trash are the laziest people to walk this planet. They cannot get out of their truck to move a trashcan 1 foot away so the new mechanical …
Absolutely abhorrent. We had another company we were perfectly happy with, but thanks to The City mandating we had to use this company because of some contacts they signed, we were forced to switch. It has been a constant struggle to get …
This is a horrible, rotten company and their customer service is horrendous. They will straight out lie to you that they will do something ( an un-emptied bin that you need them to return to empty, a large order pick up that you had …
I called and scheduled a mattress pick up a date was stated but no one came. Called again another date was given yet no pick , after calling 4 times I gave up and paid some one else to pick it up😔 …
I live in Los Lunas New Mexico and our trash was a day late from the fourth of July Holiday. However when they did come by my home today on the 6th of July when emptying our trash can into the truck when it shook the can trash from inside …
I had my 87 year old mother out to the crabpot in seal beach for dinne on saturday may 29, 2021. We were in the parking lot which was one way and trying to get out. This company blocked the driveway and refused to let us out. He parked …
I recently had to switch to UWS from Athens when I relocated my business. I saw the low reviews and thought it had to be a mistake or the work a few disgruntled customers but, in fact, it’s entirely true. In just six months they’ve missed …
This company was forced on me and has been a nightmare to deal with. Apparently they won some sort of bid that I was not notified about. They never switched the trash can out to their own. They are still using the old company’s trash bin. I …
I closed my account 6 months ago because I moved and I’m still receiving bills for the service. First bill I got and I called it was taken care of, they admitted to their mistake. Second bill is 3 times as much and when I called the lady …
This is the worst company ever. Their driver on 12/4/2020 put our recycle bin in his truck and drove away. We have been waiting for 15 weeks to get it replaced. I have called twice a week since, and spoken to many different Customers Service personnel, that have all lied about when it will be replaced.
The guys who do ghe p seem to mbe ok, but the office coordination with scheduling bulky or extra items is whack. We used to have 2 bins until one got completely destroyed by their own equipment and they didn’t replace it. Have called amd …
What a bunch of complainers on here. Why don’t you try taking your own trash to the landfill if it’s so easy. These trash workers get up everyday and work hard to remove your unwanted/discarded items. Most of the people complaining on here …
I have to agree with many of the reviews here. This company is one of the worse waste disposal companies. When Los Angeles change companies, this is what we received. It took months before we were able to get a new waste can, so what we …
I hate that company’s like this get city contracts. If it wasnt for the city contract this company would be out of business because they are not good at what they do from schedule to customer service. I have chosen to haul off my own debris and save the money and hassle. If you have a choice go with someone else.
It’s been over a month since I’ve requested my trash cans and I have yet to receive them! Every time I call no one answers the phone and I’m on hold for 2 hours! I don’t know how this business is still open.
They leave trash thrown in the street don’t always dump the trash . Yes it’s a hard job. My husband worked for trash company 25 years before it was automated. If you are late on bill within the 3 months of service they try to charge 25 plus …
NO RESPECT FOR NEIGHBORHOODS. This company continues to pick up trash at 6:30AM EVERY DAY. Long Beach has a noise ordinance for a reason but UWS has so respect for our community. You are not allowed refuse collection outside of the 7am-7pm hours.
Terrible customer service. Was switched to them from Athens, never delivered new cans, never picked up the phone after dozens of calls, never answered emails. Would give zero stars if could.
Very unsatisfied with this service and apparently I’m not the only one but hopefully we can band together and make a huge complaint and change it to a better company or I don’t know how they’re going to fix so many issues
The most unreliable and poor management trash company, I used to be Athens customer for many years never had a problem since this so called universal BS they have been my nightmare, again I am not surprised LA county.
Not responsive. Broke wheels off the black can in the first week of service. Said they would pick up the extra green can but they did not. No response to calls or emails.
After reading all these negative reviews, I finally feel that I’m not alone, it’s been two months, I still can’t get my black trash can, I pay for rollouts service, but they never do it.
Nightmare attempting to pay bills online. Really hit and miss
with representatives. 2nd representative today Aneyda was
extremely helpful. Knew how to easily help with paying multiple
bills.
Complete chaos transitioning from CalMet to Athens/UWS. They have not picked up our cans in 3 weeks. Nobody knows what is going on and we are supposed to guess when the cans will be replaced. Why pay he bill then…I don’t know how without an account.
I wish I could give these people zero stars. They didn’t pick up my trash AT ALL last Wednesday. I’ve called and called and they say they’re sending someone. Today is Saturday and my trash can is still busting at the seams. NO PICKUP THIS WEEK AT ALL
Compared to CalMet these guys are way slower and don’t finish til late in the day..CalMet was done by 2:30/3:00 pm…Also they forgot to pick up my black bin today..So I will call in the morning because they have no after hours answering service…
Our white metal recycle trash bin was brought back in and put all the way in the back of the property almost knocking down my grill and my plants. I called this place to ask them if they could please have the person just put it back where …
Office staff has the worst telephone and customer service skills. Drivers are crooked! They won’t take a bin of mine because the lid was slightly open, but will take bribs to dump a day care Blue, Green, and 2 Black bins full of trash! I hope they loose their contract and L.A. County gets another company!
SMH. Been on hold for over 2 hours (glad I have multiple lines) they did not pick up my green trash can. This has happened twice in 2 months. Service sucks. I tried the call back function on Friday and no one called me back. they raised our rates but they dont take care of us. Frustrating.
DO NOT PAY YOUR BILL!! Have been waiting for our trash an for a whole month now! Have called 3 times. No follow ups then still having to wait two more hours for no one to pick up from their customer service line. They are awful!!! DONT PAY YOUR BILL OR LETS LEAVE THE TRASH AT THEYRE HQ OFFICE!!
They didn’t pick m Up my recycling. I called five days in a row. They said they would be pick it up. They never came. Always saying the same thing. They said a supervisor would call and nothing. They wouldn’t let me speak to one. I was …
For the past 2 weeks I have been calling and emailing UWS in order to setup trash collection. They don’t respond to e mail left and when you call them they tell you they will e mail applications to setup account. Have not received any app …
Live in Altadena and we used to have Athens Service which was great. I’m now trying to reach someone at UWS and I’ve been on hold for 30 minutes! Not a great sign for our new trash company. Many terrible reviews of this company – disappointing.
Universal Waste Systems continues to purposefully violate public noise ordinance laws of the city and county by picking up trash before 6:30 am on a consistent basis. I have filed numerous complaints with their managers about this issue and …
I have tried several days in a row to reach this company I have stayed on the phone over an hour each time and finally given up and press star for a callback of course nobody calls back. I had two trash cans one of them was broken I asked …
Three weeks and still NO cart for my mom’s trash. I have called several times and have yet to receive a call back to explain why this is happening. Mom has not yet received her bill, but I am willing to bet she is still being charged for pick-up. Unresponsive and unprofessional.
Just started New trash service in Altadena!
We went from a really great Company Athens Services to
UWS which so fare has just been terrible , They just don”t show up …
I own an assisted living house for elderly. Lots of dirty diapers! They only replaced one of the two cans I had with Waste Management. Trash cans are of poor quality. …
Marie F. from Universal Waste is a gem and a huge asset to her company. She helped me in scheduling and taking my old furniture away. Don’t believe in the reviews and if you need help call them. Marie is the very best and I thank her for being professional & attentive.
We’ve recently been switched from CalMet to Universal Waste Systems. Our green and blue cans were replaced, but we were not provided with a black. We called almost daily and were promised a can that never came. They suggested putting our …
Trash truck came by Friday 1/20/23 to pick up trash from trash cans. The driver threw our trash can in the dumpster truck. Did not leave a message as to when our trash can would be replaced. Saturday I called universal waste systems and …
I left a message for Universal Waste yesterday for a return call. It is more than 24 hours and have not received a response as yet. I read all of the other reviews and it appears to be a pattern for this company to not return calls. Clearly …
Went from Waste Management to UWS and the bill is dramatically more expensive. On the first week their truck leaked hydraulic fluid all down our road and I saw one of the trash trucks had smashed into the back of a neighbors car. …
They don’t do their job, and they won’t answer your calls. On our first trash removal, they severely dented our blue recycle container. Tried caling. No response. On the second trash removal, they didn’t remove the trash on time, or at any …
(Translated by Google) It’s a good company….
(Original)
Es Buena Empresa….
They have done an extremely terrible job so far. First my bill went up by $30. They leave the trash cans all over the road. The most upsetting part is they don’t even recycle. The same truck picked up both trash and recycle!
The truck drivers of this company drive very bad in one year two times they hit my car! This morning theu almost killed me! One of their truck in terrafic turned front of my car and pushed me to the other line! They are mot truck drivers …
expensive and poor service.
Meh…
They do a good job.
worse service and highest prices and we cannot do anything about it!
Terrible response time and way over priced service on the phone for 30 min waiting to never get answered left a voicemail never returned my call…
Very bad, was forced on our building and have missed multiple pick ups and lost gate code.
Trash monopoly poor customer service, not on time, missed pick ups, . Not responsive
worst company ever! hate the staff and cant even get a single call back from these douche bags
I’d cancel my service but I can’t choose other company.
Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month becasuse they drivers are most of the time behind.
Horrible service!!! the service is bad! we have to be calling them to pick up our weekly trash every month because they drivers are most of the time behind
Unhappy with the new service provider.
I’ve only had great experience. I read the negative reviews and have to say, some people can’t accept responsibility for their own actions.
No response when you call , nobody will answer your call
Can’t really do much if they just dont pick up the trash, being that it is a monopoly and all. Can we just go back to having the city handle this? or whoever used to do it, when it was picked up a regular basis?
They need to take classes on how to treat their customers, poor customer etiquette, very rude and unprofessional
Amanda, thank you for being so rude to me I found a company that can provide better service and cheaper i found out I had options
If I could give it neg stars I would… 7 days since I scheduled my large item pick up and they call me today to tell me it will be picked up tomorrow…8 days?!? To pick up 4 items… What a joke…
worst customer service everrrr. Rude lady on the phone with no respect. i forgot to get the names . The business owner should feel shame to have these kind of staffs .
Charging $246.13 per month plus $ 28.39 for overfilled container, because the miss 2 pickups
This is robbery!!!!!!!!! …
PLEASE ADVISE 🛑🛑✋ DO NOT USE THIS COMPANY THERE ARE HIDDEN CHARGES WHEN YOU CLOSE OUT YOUR ACCOUNT. OR HAVE A DUMPSTER REMOVED. THEY RUN CREDIT CARDS WITHOUT A CC FORM AND AUTHORIZATION…. DONT USE THIS COMPANY CALL ANOTHER …
Horrible experience we took our trash bin out a little late. I seen the driver just drive away. I called immediately to have him come back and company wanted to charge me 15.00 to have them come back out when he was still in the area.
Worst service ever they dont pick up on time, overcharge, and complain if the trash is lifting the lid. Multiple times they said I did not pay when in fact I have the canceled checks to prove their accounting stinks as bad as their service.
My recycling can was destroyed by the very workers picking up the recycling. Now I have to wait til the 25th of January there is no way to roll it back to the yard. The trask was destroyed!!
We had Universal Water System install a complete system including RO and both of the installers were very professional and knowledgeable about the systems and answered all of our questions. We will recommend them to all our friends and family.
The drivers are easily the laziest with the poorest work ethic by far. Always looking for an excuse not to do there job and when they actually do they leave trash everywhere. One star is way too many for sure
UWSI service has been Lousy lately drivers are unprofessional they take up middle of roads that are narrow to begin with collection service is the real problem if it’s not one container that doesn’t get collected it’s the next today in …
This is my regular trash company. They are the worst. They are lazy and dirty they don’t care if they drop trash and they will decide to not take your trash with no explanation when we are the ones paying for the service.
This is a trash company…like complete trash i ordered a extra bin almost 9 weeks ago and I keep getting the run around saying next week next week…3 weeks ago the guy who delivers the new cans drove by my house with 20+ new trash cans …
Wish I could add pictures of the mess they leave on the front lawn of my apartment the one time a month they finally decide to pick up the trash. Their excuse is that there are cars in the way but I have lived in this building for many years and that was never an issue before. Useless and still charge for services not rendered
The worst trash company and system in place with LA. Can never get anyone on the phone and you need to call 3 different numbers to deal with any issues. They should hire some qualified people to run the business.
This company is rude! Trying to resolve a bookkeeping issue — they have our money but can’t find it?–I was yelled at by their staff. I am looking for a replacement company to handle our trash in future.
The City of Maywood in California once again drops the ball and doesn’t make the right choice for residents and businesses. Universal Waste System is the 4th (Trash Company LITERARY TRASH COMPANY) the city has now hired to do a simple job. …
Customer Service does not exist no return call n waited on rep 15min before giving up second call
This is the worst company I ever dealt with and customer service is very bad!!
Skip my trash two days in a row after being scheduled. I called to talk to the dispatcher she had a bad very bad attitude hung up on me twice. They do not know how to support the city of Maywood, Maywood we should fire them
I’m a property manager, and I knew once ONE! Company had the monopoly on the waste circuit, here in Los Angeles there would be problems. Constant late or not even picked up garbage bins, or this “new” system by constantly leaving our bins …
tends to skip days and always unresponsive. also did not pick up trash for trivial reasons like a car was blocking even though there’s another gate that is unlocked and is the one that’s actually meant to be used for the bin. just lazy service overall. this monopoly stuff needs to end
funny thing that a customer service named Karen (🤔) was giving me passive aggressive answer when confronted with the fact that my broken bin that their truck broke wasn’t replaced yet and everytime i called, it always says it’s scheduled …
The city instituted a trash monopoly. As a result, our costs have gone up by a large margin, AND the quality of our service is MUCH worse. Trash service was perfectly fine before the monopoly. Since the monopoly “RecycLA”, we have had …
I have been asking for new trashcan‘s for three months And six phone calls. They knock over my trash cans and will not pick them up. They came for a special pick up of my green waste that was tied and bundled nicely. Instead of driving the …
The guys who come pick up our trash are very nice. I feel for them.
We have no recycle pick up and if you miss trash day you are screwed. I would rather pay more for a local larger company. Road Runner literally picks up a block …
This company should not be in business. They provide the worse service. The employees who pick up the trash are the laziest people to walk this planet. They cannot get out of their truck to move a trashcan 1 foot away so the new mechanical …
Absolutely abhorrent. We had another company we were perfectly happy with, but thanks to The City mandating we had to use this company because of some contacts they signed, we were forced to switch. It has been a constant struggle to get …
This is a horrible, rotten company and their customer service is horrendous. They will straight out lie to you that they will do something ( an un-emptied bin that you need them to return to empty, a large order pick up that you had …
I called and scheduled a mattress pick up a date was stated but no one came. Called again another date was given yet no pick , after calling 4 times I gave up and paid some one else to pick it up😔 …
I live in Los Lunas New Mexico and our trash was a day late from the fourth of July Holiday. However when they did come by my home today on the 6th of July when emptying our trash can into the truck when it shook the can trash from inside …
Took my bins during the change over and never provided new one. I miss Athens. They were professional.
I had my 87 year old mother out to the crabpot in seal beach for dinne on saturday may 29, 2021. We were in the parking lot which was one way and trying to get out. This company blocked the driveway and refused to let us out. He parked …
I recently had to switch to UWS from Athens when I relocated my business. I saw the low reviews and thought it had to be a mistake or the work a few disgruntled customers but, in fact, it’s entirely true. In just six months they’ve missed …
This company was forced on me and has been a nightmare to deal with. Apparently they won some sort of bid that I was not notified about. They never switched the trash can out to their own. They are still using the old company’s trash bin. I …
I closed my account 6 months ago because I moved and I’m still receiving bills for the service. First bill I got and I called it was taken care of, they admitted to their mistake. Second bill is 3 times as much and when I called the lady …
This is the worst company ever. Their driver on 12/4/2020 put our recycle bin in his truck and drove away. We have been waiting for 15 weeks to get it replaced. I have called twice a week since, and spoken to many different Customers Service personnel, that have all lied about when it will be replaced.
The guys who do ghe p seem to mbe ok, but the office coordination with scheduling bulky or extra items is whack. We used to have 2 bins until one got completely destroyed by their own equipment and they didn’t replace it. Have called amd …
What a bunch of complainers on here. Why don’t you try taking your own trash to the landfill if it’s so easy. These trash workers get up everyday and work hard to remove your unwanted/discarded items. Most of the people complaining on here …
I have to agree with many of the reviews here. This company is one of the worse waste disposal companies. When Los Angeles change companies, this is what we received. It took months before we were able to get a new waste can, so what we …
I hate that company’s like this get city contracts. If it wasnt for the city contract this company would be out of business because they are not good at what they do from schedule to customer service. I have chosen to haul off my own debris and save the money and hassle. If you have a choice go with someone else.
I think people need toRealize trash is very nasty AndNot a lot of people want to do it I think Universal waste is the best company in the
It’s been over a month since I’ve requested my trash cans and I have yet to receive them! Every time I call no one answers the phone and I’m on hold for 2 hours! I don’t know how this business is still open.
They leave trash thrown in the street don’t always dump the trash . Yes it’s a hard job. My husband worked for trash company 25 years before it was automated. If you are late on bill within the 3 months of service they try to charge 25 plus …
NO RESPECT FOR NEIGHBORHOODS. This company continues to pick up trash at 6:30AM EVERY DAY. Long Beach has a noise ordinance for a reason but UWS has so respect for our community. You are not allowed refuse collection outside of the 7am-7pm hours.
Terrible customer service. Was switched to them from Athens, never delivered new cans, never picked up the phone after dozens of calls, never answered emails. Would give zero stars if could.
Very unsatisfied with this service and apparently I’m not the only one but hopefully we can band together and make a huge complaint and change it to a better company or I don’t know how they’re going to fix so many issues
The most unreliable and poor management trash company, I used to be Athens customer for many years never had a problem since this so called universal BS they have been my nightmare, again I am not surprised LA county.
Not responsive. Broke wheels off the black can in the first week of service. Said they would pick up the extra green can but they did not. No response to calls or emails.
After reading all these negative reviews, I finally feel that I’m not alone, it’s been two months, I still can’t get my black trash can, I pay for rollouts service, but they never do it.
Nightmare attempting to pay bills online. Really hit and miss
with representatives. 2nd representative today Aneyda was
extremely helpful. Knew how to easily help with paying multiple
bills.
Complete chaos transitioning from CalMet to Athens/UWS. They have not picked up our cans in 3 weeks. Nobody knows what is going on and we are supposed to guess when the cans will be replaced. Why pay he bill then…I don’t know how without an account.
I wish I could give these people zero stars. They didn’t pick up my trash AT ALL last Wednesday. I’ve called and called and they say they’re sending someone. Today is Saturday and my trash can is still busting at the seams. NO PICKUP THIS WEEK AT ALL
Compared to CalMet these guys are way slower and don’t finish til late in the day..CalMet was done by 2:30/3:00 pm…Also they forgot to pick up my black bin today..So I will call in the morning because they have no after hours answering service…
I’ve used to use this company since 2018.
Their services is much better than other companies and rate is lower than others. …
Our white metal recycle trash bin was brought back in and put all the way in the back of the property almost knocking down my grill and my plants. I called this place to ask them if they could please have the person just put it back where …
Office staff has the worst telephone and customer service skills. Drivers are crooked! They won’t take a bin of mine because the lid was slightly open, but will take bribs to dump a day care Blue, Green, and 2 Black bins full of trash! I hope they loose their contract and L.A. County gets another company!
SMH. Been on hold for over 2 hours (glad I have multiple lines) they did not pick up my green trash can. This has happened twice in 2 months. Service sucks. I tried the call back function on Friday and no one called me back. they raised our rates but they dont take care of us. Frustrating.
DO NOT PAY YOUR BILL!! Have been waiting for our trash an for a whole month now! Have called 3 times. No follow ups then still having to wait two more hours for no one to pick up from their customer service line. They are awful!!! DONT PAY YOUR BILL OR LETS LEAVE THE TRASH AT THEYRE HQ OFFICE!!
They didn’t pick m Up my recycling. I called five days in a row. They said they would be pick it up. They never came. Always saying the same thing. They said a supervisor would call and nothing. They wouldn’t let me speak to one. I was …
For the past 2 weeks I have been calling and emailing UWS in order to setup trash collection. They don’t respond to e mail left and when you call them they tell you they will e mail applications to setup account. Have not received any app …
Live in Altadena and we used to have Athens Service which was great. I’m now trying to reach someone at UWS and I’ve been on hold for 30 minutes! Not a great sign for our new trash company. Many terrible reviews of this company – disappointing.
Universal Waste Systems continues to purposefully violate public noise ordinance laws of the city and county by picking up trash before 6:30 am on a consistent basis. I have filed numerous complaints with their managers about this issue and …
I have tried several days in a row to reach this company I have stayed on the phone over an hour each time and finally given up and press star for a callback of course nobody calls back. I had two trash cans one of them was broken I asked …
Three weeks and still NO cart for my mom’s trash. I have called several times and have yet to receive a call back to explain why this is happening. Mom has not yet received her bill, but I am willing to bet she is still being charged for pick-up. Unresponsive and unprofessional.
I called 3 times today waited on the phone for 45+ mins each time, and I E-mailed at noon. No Answer, No Response. …
Just started New trash service in Altadena!
We went from a really great Company Athens Services to
UWS which so fare has just been terrible , They just don”t show up …
I own an assisted living house for elderly. Lots of dirty diapers! They only replaced one of the two cans I had with Waste Management. Trash cans are of poor quality. …
Marie F. from Universal Waste is a gem and a huge asset to her company. She helped me in scheduling and taking my old furniture away. Don’t believe in the reviews and if you need help call them. Marie is the very best and I thank her for being professional & attentive.
UPDATE:
THE CREW JUST DELIVERED OUR CANS. …
We’ve recently been switched from CalMet to Universal Waste Systems. Our green and blue cans were replaced, but we were not provided with a black. We called almost daily and were promised a can that never came. They suggested putting our …
Trash truck came by Friday 1/20/23 to pick up trash from trash cans. The driver threw our trash can in the dumpster truck. Did not leave a message as to when our trash can would be replaced. Saturday I called universal waste systems and …
I left a message for Universal Waste yesterday for a return call. It is more than 24 hours and have not received a response as yet. I read all of the other reviews and it appears to be a pattern for this company to not return calls. Clearly …
Went from Waste Management to UWS and the bill is dramatically more expensive. On the first week their truck leaked hydraulic fluid all down our road and I saw one of the trash trucks had smashed into the back of a neighbors car. …
They don’t do their job, and they won’t answer your calls. On our first trash removal, they severely dented our blue recycle container. Tried caling. No response. On the second trash removal, they didn’t remove the trash on time, or at any …