UniversalMed Supply is your Medicare Contracted Medical Equipment Provider serving the United States. We provide Electric Wheelchairs, Manual Wheelchairs, and General Mobility, Respiratory equipment and supplies, and more!
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1329 W Walnut Hill Ln Ste 100, Irving, TX 75038
Love it
Excellent service
I love my new power chair. I only have one question I have a button I don’t know what it’s for . 5
I got my power wheelchair today and I’m very pleased
Great he came to my house and told me everything about the wheel chair he came in and did a great job. Ty so much for my power wheel chair .
Very easy people to work with every step they handle to make this process a very stressful free as possible thanks very much
Love my wheelchair. Service was great.
I just got it and I love it
Best medical equipment suppliers in wide range…!!! Highly Recommended…!!!
Great Service and professional advice. And. always friendly!
Great service!!
I had a wonderful experience everyone was helpful from start to finish.
Good customer service
He was very professional
Thanks you service team for getting me my new chair fixed. Could not have made it without you¡¯ll help with working with insurance.
I have no complaints I got my chair in a timely manner and everybody was very courteous and professional
They were all very clear spoken about the chair ,and explained every detail,and how to use it ,they always answered the phone or called me back briefly when I had a question concerning the chair, they were very polite ,did not rush in and out,answered questions responsibility, I’d recommend them to anyone ,thank you ,
Joshua was very polite, respectful and efficient handling the interview with me prior to my visit to my neurologist.
THIS COMPANY WILL DO YOU WRONG. MY DOCTOR STARTED THE PAPERWORK THEN THE SECOND SET WAS AN ISSUE WITH MY DOCTOR. SO I TOLD THEM THAT I WAS SWITCHING DOCTOR’S THAT WAS ON DECEMBER 6th 2018. I CALLED AFTER THIS DATE TO TELL THEM I HAD A NEW …
Very Good
I called Universalmed Supply about a week ago and got a great resource as to me getting an electric wheelchair they called me back today to update me as to my chair so far they are a ten star team I’m sure it will stay that way
UniversalMed Supply has been very professional and timely with supplies that my husband have needed. Thanks to each employee who have assisted us.
Very friendly and professional. It was so pleasant to work with. Thanks
6/11/2019
HORRIBLE REPAIR SERVICE. Scheduled home visit was 10 am to 2pm. Tech called to say he would arrive between 4 and 5p. Showed up at 5:30p, left at 6:30p to go get …
Very helpful with all my questions and what I needed to know.
Customer service was very friendly and very helpful!
Justin was excellent to work with. Great service!
This place is the worst. So much stress dealing with this company. They sound very nice and tell me that they will handle my situations but they never come through. I have to hunt them down, only to hear different stories every time. I’m …
United Medical Supply followed through and delivered the supplies needed even though there was a vehicle breakdown. Also Kudos to both Patrick and Terri for reaching out to me.
Great service. Highly recommended.
Everything I call they are so polite and helpful. And very informative. Especially the representative I talked to over the phone today.
UniversalMed Supply is the best. The orders are always accurate and quick.
Universal Med Supply supplied me with my wonderful Trident Heavy Duty Power Chair in 2018. They delivered it right to my from door and sent a technician to teach me how to use it…He was kind and helpful and made everything so easy to …
This company has no time to discuss the safety of the products they deliver. They promised me that they would call the caregiver to find out the problem, but they never called. If you have an opportunity to go elsewhere, I would definitely find another medical supply company.
I have had more problems from my powerchair from this company in 2 years!
. I formerly had a chair for 6 years and never replaced anything but the batteries after 4.5 years. …
My name is Wayne Gould and I am disabled and needed to replace my 7 yeat old power wheelchair through medicare. Universal Med Supply contacted my doctor who filled out the paperwork. Universal Med Supply processed the paperwork.I have …
I am disable Vet and I need help with them, but I did get the service what they said they would do. I have not sleep well over two days because of there poor service. They only think of you as a number not a person that need help. Now it …
The delivery person was knowledgeable and very thorough.
My wife’s doctor ordered a wheelchair and a bedside camode unit because she broke her hip and 12 days later she is still waiting. Doctors office, insurance case worker and my wife were involved trying to get all resolved in getting the …
So far unimpressed. Shipped supplies without verifying anyone would be home. I was still in hospital. Everyone I or my case worker at the hospital spoke with couldn’t answer questions. They then informed us they would not be making an …
I’M IN LOVE WITH MY COMFORTABLE CHAIR!!! THANKS SO MUCH
They were fast & Randy is the Best Thank you
My last chair was a Hoveround it took 6 months and to many phone calls plus 6 trip to the Dr. Universal Med less than 3 months 2 phone calls and I trip to the Dr. I wont be going any where else. Extremely happy with the chair and service. …
WENT FROM 1 STAR TO 5 STAR
Around 3 months ago my roommate had an Prescription (RX) sent from the doctor to this company. The company never kept him updated, lied about speaking to the …
There was a problem with my mother being contacted directly even though she has dementia. The person I spoke to was incredibly courteous and efficient and handled my issue very very well.
Worse customer service ever. A wheelchair got delivered to my mom’s care home in Nov. It was too big so the care home called right away to return it and get a smaller size. It is still at the care home 6 months later! We have called and …
Every one was nice and helpful I love my wheel chair
Universal Medical Supply has gone above and beyond to make my wheelchair purchase awesome. They have taken alot of time explaining the product and guided me on how to transport it. I would highly recommend them.
The young man who deliver my chair was very polite
The service they provided for my mom was excellent and I would like to give a big thank you to mr. Randy for taking the time to go over everything with us
Excellent experience working with this company. Darrell Compton has extreme level of product knowledge and is a “take charge” employee. He understands the entire process of obtaining equipment through Medicare. You will not go wrong with Darrell.
I’m very satisfied with their services, staff and equipments. I recommend them highly.
It is GREAT BUT IT WILL TAKE ME A LITTLE TIME TO GET USE TO IT BUT OVER ALL IT GREAT TO HAVE IT WILL HELP ME GREATLY THANKS
I use Universal Med Supply where I work and always have great results. Their staff communicate well with me, insuring that all documentation is submitted and patients will have their equipment in time for discharge. The area manager for San …
They are rude and think they know but they seem like they know but they don’t know anything and they repeat stuff to act like they know they don’t ,they try to out talk u and they over talk u and tell u they trying to help but they have to be rude first
On 9-15-2021 MR. GUSTAVO DOMINGUEZ. From universal med supply in the order fulfillment department. delivered my beautiful black wheelchair to me. He was very kind, patient and understanding. He explained everything to me. Answer any …
Came in sooner than expected. The tech that delivered it was great, couldn’t ask for a more friendly and knowledgeable person.
The chair is very comfortable and easy to get around in .thank you so much
Most of my calls are not answered (except for my first call to hook my business I guess). I never get called back. I have no idea what is going on with my Cpap that was ordered weeks ago. The first time I did speak with someone they said …
They sell you a power chair but they don’t have anyone to service it when it breaks down
They started out doing great. Then they quit communicating with me. Then they contacted me after I left this review. They did complete the delivery. But, the service after the sale is just like their communication before. They don’t answer …
Cant say enough great things about this company. Came through for me with a power wheelchair at a time when I thought there I was never going to get one. All staff was very helpful and friendly.Kept me informed and updated every time I called. Thank You UniversalMed for everything you did and God Bless.
I received excellent customer service from Darryl. He listened well, was friendly, professional and knowledgeable, and resolved my issues in one call. A great job!
He was the most helpful customer service person I’ve dealt with!
I have been so pleased with this companies service! They have provided just what I needed with the rollator that I call (my roller wheels). This device has enabled me to get around without anybody else to help me. I am more than pleased. …
So I recently left a one star review because it had been almost 7 months and I still had not had my chair. I chose to delete instead of updating the review since I now have my power chair because the information in my review was inaccurate. …
Ted did a nice, thorough job of setting up my follow up service call and politely keeping me Informed during several staged of the call. …
Took a very long time to get it but it was worth the wait great service
THE SERVICE MAN WAS VERY KNOWLEDGEABLE ABOUT WHAT HE WAS DOING AND EXPLAINED EVERYTHING ABOUT THE WHEEL CHAIR THAT I NEEDED TO KNOW AND DID NOT LEAVE UNTIL HE ANSWERED ALL MY QUESTIONS. I AM VERY HAPPY WITH YOUR COMPANY AND …
The person who delivered my wheelchair was very kind courteous answered all my questions the guy is outstanding the service is outstanding and I would recommend this company to anyone the guys are very professional and I enjoy my wheelchair now I have my some of my freedom thank you very much
He was so professional that he took the time to show me how to charge my chair and going thru all the motors on my chair and my seat belt as well I was very impressed with my service he provided
Yes I really do need this power chair Thank you guys for giving me my Independence back thank you two my insurance company as well it’s a special thanks to the guy who dropped it off to me thank you service was wonderful One love check it out
They are awesome company to deal with they go beyond any expectations. They did everything they could to get my wheelchair for me really appreciate what they did for me
The only thing that I was disappointed with I didn’t get a tea Head handle for my chair I was not expecting the leg rest to be like that open but overall I love the chair it does awesome features especially you can charge your cell phone …
I received a hospital bed for my Mom and am very satisfied with it, but the gel mattress pad made it to high for her 4’10” height.I called to have it picked up and schedule a pick-up date, received great customer service. Very appreciative.
Excellent service!! I now have a proper wheelchair, without them this would have never happened. The delivery was excellent. He was very thorough with all the details regarding my new chair. Thank you guys so much.
I thank Universal Med Supply for my Power Wheelchair. They have went over and beyond in services on getting me my wonderful chair and as well in helping with a defect on a part on my that had to be replace near the joy stick. Thank you for …
So far, so good.
At this point, I’ve only dealt with Darrell in customer service. He was outstanding! He listened, understood me and researched all my inquiries. He was patient, …
Couldn’t be more satisfied!!!…they delivered on time & the tech they sent,Ricky, was courteous & most helpful in every way…would use them again for anything medical in the future…great company!!!
My experience with universal med supplies was I placed around the first week of June . unfortunately I didn’t receive my wheelchair until Christmas . I have called customer service several times and they were amazing, but dealing with …
I highly recommend UniversalMed Supply Company. I’ve never come across a more professional and caring staff. They work with the doctors and insurance companies to insure their clients needs are met. So it’s 5 stars and a BIG thumbs up to them!
I don’t want to give a bad review. I mean I guess I call them but before I knew it was happening the lady was calling my doctor which is good because I’m a procrastinator making an appointment but I definitely should have checked everything …
They did all the paperwork for Medicare. They kept in touch with me about the progress. I got my power wheelchair yesterday and Jesse was so professional and made sure I knew how to use my chair. I would recommend Universal to anyone.
It is now 10:10AM; I am on the phone with Justin who is very unprofessional and rude. I called regarding a blood pressure monitor needing to be returned but I called the wrong company. I apologised several times as he kept repeating that it …
The service for people outside of TX is horrible. I can’t believe the “oh well” unprofessional attitude their customer service and management have. People depend on their wheelchairs to thrive daily. You would think they would show …
My husbands power chair was delivered by Ricky he was absolutely the best. Professional, courteous and very caring. Power chair is comfortable but will not go up the ramp in our handicap van we are very disappointed in this wish someone from the power chair company would call us. We will not get any use of it except in the home😢 …
So far very bad service. Communication has been bad I haven’t even gotten to the ordering process. Will redo my review if things get better. Which I am now doing (9/26/2022) . The power wheel chair I got is very good. It is comfortable and …
My experience with UniversalMed Supply has been a great one from the very beginning to delivery. The service person that delivered my power wheel chair was very thorough and explained everything in a way I could understand how to use my …