Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
(Translated by Google) I would like to ask where I can ask for guidance to help my sister, she has cancer and needs help, she lives there in El Paso.
Thank you …
(Translated by Google) Terrible attention, my sister was admitted at 6 in the afternoon due to poisoning and is full of hives and can’t breathe, it’s 9:31 at night and they still can’t do anything… what a shame about the hospital and the …
(Translated by Google) Very grateful for your good attention to all the Staff in general I suffered from Mom’s Cancer and thanks to God and you. Here I am today I am again but with my Mommy very nice all thanks many blessings …
(Translated by Google) Very good service that they gave me during my delivery. One question, does anyone know a number for a gynecologist who can give it to me, please to make an appointment with one? …
(Translated by Google) Excellent service, Last Sunday, October 13, I went to the emergency room due to gallbladder problems, and they were little angels 👼 👼👼 all the staff are very friendly and very efficient, thank you!! …
(Translated by Google) Only one person can enter to visit the patient, they take your temperature and you disinfect your hands, the employees are very friendly. …
(Translated by Google) It is a great blessing for our family that my brother, after giving him a heart attack, reached the hands of the doctors and nurses of this hospital who treated him with so much love in intensive care for more than 3 …
(Translated by Google) Excellent service as always, unfortunately we had to come twice in the last two weeks for emergencies and they behaved super well, very kind and attentive to my child …
(Translated by Google) I only have gratitude for everyone from the doctors to the cleaning staff of the rooms,
Thank you very much to Dr. Delgado 🙏💓 was an angel for me throughout the time I …
(Translated by Google) My daughter had a very bad gallbladder and they didn’t give her anything to remove the inflammation, she needs surgery but they don’t do it because she doesn’t have insurance all day so they wouldn’t do anything to …
(Translated by Google) Always help me in a friendly and efficient way, my treatments are always available. I have prostate cancer with metastasis for 5 years and they have me well controlled thanks and to the oncologist Javier Corral …
ER is extremely slow !! Been in my room, not the waiting room, but my own room for 5 hour waiting on the extremely slow ass doctors… I’m still here waiting
Just watched the video of the staff member getting a Covid vaccination. There was nothing in the syringe. You people are liars and deceitful!! Shame on you!!
Worst place ever!!!My husband dislocated his shoulder and they refused to give him surgery and had him follow up with Beaumont.My daughter was left in the children’s hospital crying and I had called for help the guy nurse came in changed …
Unethical medical center. Will perform medical procedures at request of law enforcement on people without their consent and then bill the indivdual. Avoid this place at all cost.
If you can avoid this extremely bad hospital please do. They don’t care about patients in the Emergency Department. We got hemorrhoids sitting here now we have to get treated for that.
I went there yesterday. Very rude I waited all night just so I could be seen had to wait in the waiting room for hrs went to ask how much longer I had to wait they said they didn’t know. I got so fustrated and I just left I will never go here again this was my first time here.
Soo, this is my hospital, aaand, It is like 2 separate buildings, I love going there so when I get my blood drawn, I can go play in their playground, I’m short soo, I fit. XD
They are very clean and friendly. Also, get you well informed on anything you want to know. Not just giving you some paper with info, they talk you through it.
Level 1 Trauma Center – The Only Level 1 Trauma Center In El Paso
El Paso’s Highest Rated Maternal Care Hospital, and the only Baby Friendly Certified Hospital in El Paso
ABSOLUTE WORST HOSPITAL I’VE EVER BEEN TOO! The staff if very rude and unprofessional. Even the doctor is unprofessional and rude as hell! I would highly recommend NOT to come here
The institution has come a long way, now it is a entire complex that competes with the best hospitals in the southern states. Only hospital in the region with trauma level
The worst worst hospital ever. Even worse than del sol. Awful staff everything is just awful about this place please do yourself a favor and do not i repeat DO NOT under any CIRCUMSTANCES come to this aweful place you’re better off somewhere ANYWHERE else.
This place is horrible yesterday my brother got shot and they air lifted him there and when he got there he said they had a good attitude but after an hour they started acting rude and my brother went 12 hours without food or water even tho …
An exceptionally great medical staff of highly trained professionals who provide top quality surgical procedures/operations with great care for their patients.
Another hospital that fires employees for wearing masks, only to walk it back when they end up in the news. Stay away from hospitals that deny science if you want to stay healthy.
!!!WAKE UP EL PASO!!!
UMC is a county hospital. That means that you citizens of El Paso helped vote in folks who made Tort Law LEGAL in Texas. Basically it means UMC can with …
The receptionist staff in the ER is the worst. They are rude today and do not know anything about their patients conditions then they won’t let parents go in to be with their children who are admitted to the ER unless you put up a fight.
I rather die quick than to be mentally and physically abused just like my family member was by some bithes nurses at UMC EMERGENCY ROOM especially a older ER nurse J. and not to mention that I overheard the ER doctor scolding the rookie …
This is one of the worst hospitals in the city. If you want to survive go to any hospital unless you are a DNR then go to this hospital. It all starts in the emergency dept you can be like bleeding to death n those bitches will tell you to …
Recently, I was approached by a midget from the engineering department. Said my mask was offensive, I didn’t tell him what he wanted to hear. I’m just writing from my experiences that words from an angry 5 foot midget won’t get through my skin. Try drinking miracle gro bro, maybe you’d grow an inch and a back bone.
Facts state that El Paso ranks third in the country for the worst health care coverage in the United States, and “University Medical Center”, formerly known as Thomason Hospital is the WORST hospital that I have visited in El Paso. My …
They can’t provide a working bed for my grandfather, they refuse to provide him any of the things he asked for such as water, the chance to take a shower, this place is horrible, take your loved ones somewhere else somewhere more caring and prepared
Very friendly staff including physicians! The care recieved there is excemptlery. I fly to El Paso just to see these physicians they are so at the top of their field. The best!
My mom went by ambulance. She fell. They discharged her saying nothing broken. We landed up in the ER again, different hospital, and turns out she has a broken pelvis – what is this new CEO doing.
Great an helpful staff very accommodating. One issue is the construction nightmare to get there. The road is almost hidden alongside the exit ramp an no u turns allowed makes it difficult an hard to find needs better signs etc.
Saved my son’s life. Excellent Ortho Dept. All trauma teams , ot, pt, trauma IUC. Excellent! The bed aod very helpful. The hospital AOD was excellent helpful checked up on us. Dr. Adler his team the best but DR.Gonsalez-Trevizo you just can’t compare. He was, is by far the best excellent Ortho Dr. UMC has.
Aishia, at the front desk is a 10 star example of excellent customer service. Her commitment to the position should be recognized with either a pay increase or a promotion.
Quickly addmited and staff was very kind. Although once i got bumped upstairs to the 3rd floor for recovery things completely changed. Because i dont want to give a low rating over one bad apple i hope things do improve and take more precaution who they hire. Thank you!
Did not Receive any kind of information on where to get to the cafeterias food how to dial the phone in the room note anything to clean my teeth with their face with or any kind of supplies why not oh I’m short term I’m only gonna be here 2 to 5 days
I have been hear two days now, two nurses on the forth floor. Made me feel like I was bothering them.(1)Delfina. Hey they should retried some of them. This is the first hospital that the nurses are older be than me. I am (57). No one told …
I got here just before 11:00. They are “out” of wires and buttons that call the nurse.. If I need something I have to yell for a nurse. I can hear them laughing and giggling at the desk, it takes them forever to get anything done. This place needs organizational skills badly
Very unhappy with the entire service. Rude. Extremely slow paced. We take my grandfather to the ER for providence and it is almost literally in and out but my partner only has insurance for UMC so unfortunately we come here. Every time we …
I Prefer UMC to any other Hospital in El Paso … It has been totally remodeled and has all of the latest technology … They’re Neurology Department is the Best … My Neurologist Dr Lax is one of the Best in the Country … Very Professional and Friendly Service … I recommend UMC for All of Your Medical Needs👍🏻👍🏻👍🏻 …
At admissions I had to run around town to get my own records because UMC is not able to access them through the Internet like other hospitals and Healthcare providers. Then after both my husband and I made arranged to take time off from work, the hospital canceled the operation for lack of an operating room, they over booked.
I don’t have medical insurance so when I became ill because of my diabetes, I went to UMC for treatment. I was treated with the utmost respect in this non-profit hospital than any for profit hospital I went to when I had insurance. I …
Reading the negative reviews makes me wonder if I even went to the same hospital.
My experiences have always been great at what was then Thomason and now is …
My very active daughter a I have been through UMC’s ER Dept. a few times. Whether injury or illness we have had nothing but great experiences. I disregard one time experience reviews because most of the time they fail to mention how busy the hospital is at the time of their experience is.
By far the worst experience ever at an ER. I wish I could rate 0 stars. Whatever pain you are in pales in comparison to the agony you will experience at this waiting room. Do anything possible to avoid coming here. The staff at the ER will check your vitals about 25 times while you sit there and wait. Just terrible service.
I called 20 times and left countless messages to make a appointment for the Women’s Health center. I have yet to reach a human and when I do, they’re really rude, completely unhappy and frankly horribly trained. I still haven’t been contacted about a appointment or a follow call.
The nurse care is average… very concerned i met with zero doctors to discuss my wifes well being going how not knowing anything saddens me. Even though I reached out several times to the front desk and the nurses…
Worst maturity ward I have ever been in. The room was like ICE and the night nurse named stephanie was rude and gave all of us on the room attitude all night. She never offered my son the father to be even a pillow to try to rest. This …
They did back surgery on me with no anesthesia or pain meds. Very painful!Didn’t get my address so they turned me into collections. I had no idea they didn’t get my address as I was unconscious when I got there. Why would you release a …
That’s hospital is so unorganized. I registered my parents for the vaccine, got confirmation e-mails, and got a phone call. They made my parents show up for a 745 appointment and they said oh we can’t find you on the list so go back home. …
Worst place ever. My son waiting for 6 hours and no end, to see a Doctor after his infected leg was cut open yesterday and it has gotten worse since. He can’t even elevate his leg there. I called there and the nurse told me someone is about …
The person taking the vitals inbyhe ER was polite and attentive to answer questions. The wait too long. As I was explained by a staff member at the ER they are understaffed in nurses and doctors with no rooms available to move people. …
I waited almost 4 hours in the ER to see a doctor, I was last person left in the waiting room. My name was called, of course. A very nice man directed me to a room and gave me a warm blanket and got me set up to see a doctor. Hmmmm. …
I’ve been to the ER a couple of times. The medical staff have been friendly and competent, but I had a terrible experience with their billing people the first time.
The nursing staff is somewhat acknowledgeable of their profession with pleasant personalities. However, the doctors lack the ability to listen and will not truly assist you if your insurance isn’t on que. Also if you’re a black male they …
The nurses on the medical/oncology floor are extremely knowledgeable and caring. Yes, there are a good number of “baby doctors”, also known as interns and residents. They are supervised by EXCELLENT faculty who ensure that the interns and …
The nurses were nice. But the endoscopy center only had 2 nurses working and it took forever to attend a lot of the patients. My appointment was at 12 and I didn’t get attended till after 2 and I arrived early too.
If half a star was an option I would definitely rate this hospital accordingly. HORRIBLE admissions staff with complete LACK OF EMPATHY. This is the first hospital we have ever had to wait 2 HOURS in a secondary waiting room just to be seen …
The physicians in the ER were great. The nursing staff is the worst.. They simply lack compassion for their patients that is especially true for some of the staff in ICU. This is where patients need the most compassion. Every time my …
Literally waited over an hour I went back to the front to ask for my time to be seen the guy nurse aide in the front at the registration said they took me off their waiting list because they ‘thought’ I had left … they saw me sitting …
I have had a great experience. Staff and doctors have been kind and Caring. And have explained all my treatments to me clearly. People who come here have to understand, it is a county hospital and training (Texas Tech). Be proud that we have such services for El Paso. Go to the hospital for help and be happy you get good treatment.
It’s a very sad that this hospital is very dis organized I came in on thrusday at 9:30 a.m for copd I couldn’t breathe they only gave me one neubalizer treatment it seems they forgot about me I was having difficulty breathing the kids where …
My grandmother died unnecessarily as result of their negligence and lack of care and support for her well being(non covid related) a month ago. Since this was the only trauma hospital in the area that was where she was sent. My aunt on my …
We’ve been in the Emergency Room for 9 hours and still have not been admitted into a room. This is highly unprofessional and I would not recommend anyone to come here. If you are understaff then hire more people but for me and my ill wife …
I have been there for myself and with other family members and they have always done their best all the staff have been very nice and caring. We all have to understand it’s not a clinic where we go for a bad cold. We have to learn to take …
I went in for Labor and Delivery and had an amazing experience. From the moment I checked in, triage, every nurse, nurse assistant, cleaning staff, and the quality of the rooms was great for a first time mother. The staff was sympathetic to …
We are a military COUPLE with no family around….my
Husband DOESN’T get off work until 5 pm. I’m currently 20 weeks pregnant and L&D were so quick to wanting to call CSP because he couldn’t get off until 5 to go …
Very good hospital, not only to work in but good to overall have for the community, the staff can sometimes get annoyed due patients being demanding, but they try to be repsectful at all times.
When you can see your doctor, it’s a great clinic. Of late, however, you can only set appointments months away. They do not respond to messages sent via MyHealthEP, return phone calls, or even care about you when you run out of medication. …
I wish I could have gave this 0 stars. The staff is very slow to respond, constantly forget things, and just generally do not follow any kind of procedure/timeline. I could be shot and about to die on the front steps and I still would call …
My mom said that the room she was in was cold and their shower wasn’t that great because there was no hot water just cold water which she doesn’t want to take a shower there ever again, but she told me that they are a bit kind and were …
These staff members were absolutely great in dealing with my medical issues! From Doctors to the nurses that followed the doctor’s orders! The were supportive through out my problems and to the end of my discharge!
Kim 5th floor nurse is rude. Husband called for help 1hour in a half still not here to help. I believe in karma. She will get hers. Diana charge nurse on 5th floor. Neither have bed side manner. Just wishing the same treatment for there family members if they ever need it. So they can feel what it feels like
Where should I start? Emergency room department are full of the worse nurses, cna, and or paramedics I have ever dealt with in my life waited over an hour for an ekg! They were talking walking and registering before people whom came in …
My father was admitted here, for fluid in his lungs, he had covid almost a year and a half ago and he has had issues to say the least. During his stay, he said he was neglected and apparently a male nurse …
I am in here as of Friday daytime is excellent night time can care less I tried talking to administration at nine they walked out because I’m irritated and my voice is raised and pretty much by walking out she told me that she didn’t care …
This hospital is ripp you off, becareful make sure how much they charge you, they going to ask you if the insurance is paying or in cash. If you say insurance they will charge you more make sure how much they charge, compare it with other …
This hospital is a joke. Stay away!! Staff is incompetent and rude and could not care less about their patient. Surprised they are even in business still. Worse medical establishment ever if you can even call it that. They should have been …
Went to the e.r. With major tooth pain. Enough that a trip was warranted. Frida the head nurse was not compassionate about my issue what so ever. Not even after seven hours in the waiting room. She made decisions about my care without …
If you’re in extreme pain, you might as well go to another hospital please!
I Went in there with EXTREME pain in my abdominal area throwing up and diarrhea & wasn’t able to be seen till everyone before me was seen there were like 10 …
Whoever designed the parking garage did an ABSOLUTELY HORRIBLE job. The way it is, it should be a one way vs two way. You have no way of turning around unless you actually park which there’s NEVER any spaces.
UMC have good family nurse practitioners (fnps) but lack Drs. My husband’s fnp advised my husband to watch Drs on youtube regarding his weight issue and relationship with food. I’m so glad he did not recommend the bariatric operations out …
My wife came in because we thought she was having issues with their right side…they got us in right away to get looked at. After getting looked at and eventually put in a “transition room” we sat in the this room for over 9 hours with no …
I am currently in the hospital now. I came in on 6/19/22 and still haven’t been moved to an actual room. The attending doctor lacks empathy and refuses to listen to my concerns on my pain and nausea issues. I am a post organ transplant …
Patient right now. Doctor told me 12 hours ago I was getting antibiotics. Nurse came 1/2 hour ago but there was no IV pump. Haven’t heard anything since. Everything runs at a disorganized snails pace here. People seem nice enough but damn …
Not the place to go if your problem isn’t basic and/or obvious. Like an arm hanging off.
I went in for chest pain related to Primary Progressive Multiple Sclerosis. Not …
This is one of the nastiest hospitals I have ever stepped foot in. No help my high risk pregnancy wife went into shock an no one did anything about it . Sat in the er for several hours before she was even seen then put us in a room with a …
Best in El Paso
(Translated by Google) It is the best hospital
(Original)
Es el mejor hospital
(Translated by Google) excellent attention
(Original)
Exelente Atencion
(Translated by Google) bad
(Original)
سيء
(Translated by Google) excellent
(Original)
Exelente
(Translated by Google) Excellent atention
(Original)
Muy buena atención
(Translated by Google) For effective and good treatment
(Original)
Por efectivos y buen trato
(Translated by Google) They also took care of me that I’m still alive thanks
(Original) …
(Translated by Google) Very good care in the ICU unit
(Original) …
(Translated by Google) Very friendly staff and attentive 😉
(Original) …
(Translated by Google) Good attention
(Original)
Buena atención
(Translated by Google) Very clean, very helpful staff.
(Original) …
(Translated by Google) They treated my husband excellent❤️
(Original) …
(Translated by Google) For their fast and friendly service they let us all enter …
(Translated by Google) In an emergency NOTHING recommended…
7 HOURS and no news from the Doctors. -TERRIBLE SERVICE.. …
(Translated by Google) Because they treat you in the best possible way, they treat you with respect and very well. …
(Translated by Google) It is a hospital they receive you and they treat you well and you leave satisfied …
(Translated by Google) It is the best hospital in El Paso at an affordable price and with payment facilities. …
(Translated by Google) They treated me very well they gave me the medical attention possible to feel better …
(Translated by Google) They didn’t treat me in the conditions I had with an appendix and they told me there was nothing they could do? …
(Translated by Google) I would like to ask where I can ask for guidance to help my sister, she has cancer and needs help, she lives there in El Paso.
Thank you …
(Translated by Google) Good afternoon, what is the cost of the birth packages, please? …
(Translated by Google) Terrible attention, my sister was admitted at 6 in the afternoon due to poisoning and is full of hives and can’t breathe, it’s 9:31 at night and they still can’t do anything… what a shame about the hospital and the …
(Translated by Google) The treatment is excellent they treated me with
Much affection and much love
I felt very happy God Bless …
(Translated by Google) Very grateful for your good attention to all the Staff in general I suffered from Mom’s Cancer and thanks to God and you. Here I am today I am again but with my Mommy very nice all thanks many blessings …
(Translated by Google) Very good service that they gave me during my delivery. One question, does anyone know a number for a gynecologist who can give it to me, please to make an appointment with one? …
(Translated by Google) I’m very good 👌 thank you very much for everything
(Original) …
(Translated by Google) Excellent service from the medical staff. Especially to the nurses and nurses. …
(Translated by Google) Excellent service, Last Sunday, October 13, I went to the emergency room due to gallbladder problems, and they were little angels 👼 👼👼 all the staff are very friendly and very efficient, thank you!! …
(Translated by Google) Best hospital in all El Paso Texas.
(Original) …
(Translated by Google) APPALLING!!!
APPALLING!!!
regrettable the attention of the Doctor on duty IN THE RECOVERY AREA …
(Translated by Google) Only one person can enter to visit the patient, they take your temperature and you disinfect your hands, the employees are very friendly. …
(Translated by Google) It is a great blessing for our family that my brother, after giving him a heart attack, reached the hands of the doctors and nurses of this hospital who treated him with so much love in intensive care for more than 3 …
(Translated by Google) Excellent service as always, unfortunately we had to come twice in the last two weeks for emergencies and they behaved super well, very kind and attentive to my child …
(Translated by Google) I only have gratitude for everyone from the doctors to the cleaning staff of the rooms,
Thank you very much to Dr. Delgado 🙏💓 was an angel for me throughout the time I …
(Translated by Google) There are still good people who treat him and take good care of him as a patient and companion of the patient …
(Translated by Google) My daughter had a very bad gallbladder and they didn’t give her anything to remove the inflammation, she needs surgery but they don’t do it because she doesn’t have insurance all day so they wouldn’t do anything to …
(Translated by Google) Always help me in a friendly and efficient way, my treatments are always available. I have prostate cancer with metastasis for 5 years and they have me well controlled thanks and to the oncologist Javier Corral …
Take forever
Family
Great hospital
Bad experiences!
Exelent treatment
To long a wait
Rude
Medical marijuana needed
Nice very nice
Excellent care!!
staff is working very hard
They saved my life.
Very helpful place very friendly
They have a subway inside👍 …
They are very slow in the ER
Great treatment
Not enough disabled parking in garage.
Great Family Patient Care
Because everybody is kind and courteous.
Great people helping others love it
Always nice and pleasant staff.
Very friendly and caring staff.
They took care of my son
Too long of a wait time and I was the only one there.UNC east
Staff here is absolutely horrible. NEVER BRING SOMEONE HERE!
Everything was amazing everyone is super kind supportive and helpful
Still here, But by far best Hospital in town
It’s people friendly and restrooms are clean.
Excellent medical service and very professional.
Took care of my mom and sister.
Slowest I’ve ever been to …6 – 8 hour wait after being admitted.
Rape definitely goes against the hippocratic oath. Don’t give this institution your money.
It looks like a highly professional medical hospital as soon as you walk in.
It took a while for me to get in. But once I got admitted it wasn’t to bad.
Very kind and caring staff. Thank you for taking care of my parents in ICU.
Terrible experience. Very incompetent and inconsiderate. Avoid this hospital, if at all possible!
Front Resepsoinist are rude and dont care about helping patients
Never come here, they don’t care about people.
After 4 hours waiting in emergency room, we asked for blanket and they told us sorry ,we are busy !!!
This hospital has come a round a lot from 20 years ago keep up the great work thanks
they treat my mom nice and nurses are good Pharmacy nice to!!!! 😁😂😁😁😂🏥🏥🏥😁 …
It’s a great place to go if you sick ! I just wish they had more help !
Nurses take care of you. Dr. give no information as in all other hospitals.
Outstanding place to work great staff and benefits
Great Dr’s and Nurse’s. Had broken leg and everything was very professional
Very clean and organized, best doctors in the city..
Very unprofessional staff and very rude nurses. Wait time is awful.
My mom was a trauma of great staff terrific doctors they saved her life
Outstanding staff and surgens i shot my jaw off last april when i lost my wife they completely rebuilt my jaw and made me healty again
They have the best trama unit in El Paso, best surgeons and care for patients
Why does University Medical Center of El Paso rape women? Isn’t it against your oath? Did you doctors get the licences from a cereal box?
This place saved my life. I only had a day or two to live. I was dieing. Dr. Tovar and his staff are the best.
Emergency room is full all the time. Has sick people waiting for hours to be seen by a doctor. NEVER GOING BACK THERE
By the time you receive your bill… you have 2-3 days to pay it. I’m in the same city, the statement date in two weeks old….really?
ER is extremely slow !! Been in my room, not the waiting room, but my own room for 5 hour waiting on the extremely slow ass doctors… I’m still here waiting
Took care of my son after his motorcycle accident, we’re courteous, helpful, professional and made this experience so much more endurable
The receptionist was very professional and helpful as was alot of employees. Thank you for your help in navigating where to go.😃👍 …
Covid is not an excuse to treat patients poorly.
Great patient care.
Just watched the video of the staff member getting a Covid vaccination. There was nothing in the syringe. You people are liars and deceitful!! Shame on you!!
Worst place ever!!!My husband dislocated his shoulder and they refused to give him surgery and had him follow up with Beaumont.My daughter was left in the children’s hospital crying and I had called for help the guy nurse came in changed …
Unethical medical center. Will perform medical procedures at request of law enforcement on people without their consent and then bill the indivdual. Avoid this place at all cost.
Had my baby at umc back in November. Great experience! Excelent nurses! 5 stars no doubt!
If you can avoid this extremely bad hospital please do. They don’t care about patients in the Emergency Department. We got hemorrhoids sitting here now we have to get treated for that.
I went there yesterday. Very rude I waited all night just so I could be seen had to wait in the waiting room for hrs went to ask how much longer I had to wait they said they didn’t know. I got so fustrated and I just left I will never go here again this was my first time here.
Best food ever, Well done Staff, thank you for everything you did for my son after his Surgery! Amazing
This facility is one of the better healthcare facilities in the city. Staff is nice and respectful. Service is one of the best in the city.
Just like any other facility
They have an A team and a B team. A team meaning you having a great experience while B team doesn’t do a great job.
Soo, this is my hospital, aaand, It is like 2 separate buildings, I love going there so when I get my blood drawn, I can go play in their playground, I’m short soo, I fit. XD
Good luck trying to schedule an appointment you have to call everyday for possible openings which is nearly impossible
They are very clean and friendly. Also, get you well informed on anything you want to know. Not just giving you some paper with info, they talk you through it.
Level 1 Trauma Center – The Only Level 1 Trauma Center In El Paso
El Paso’s Highest Rated Maternal Care Hospital, and the only Baby Friendly Certified Hospital in El Paso
ABSOLUTE WORST HOSPITAL I’VE EVER BEEN TOO! The staff if very rude and unprofessional. Even the doctor is unprofessional and rude as hell! I would highly recommend NOT to come here
The institution has come a long way, now it is a entire complex that competes with the best hospitals in the southern states. Only hospital in the region with trauma level
The worst worst hospital ever. Even worse than del sol. Awful staff everything is just awful about this place please do yourself a favor and do not i repeat DO NOT under any CIRCUMSTANCES come to this aweful place you’re better off somewhere ANYWHERE else.
This place is horrible yesterday my brother got shot and they air lifted him there and when he got there he said they had a good attitude but after an hour they started acting rude and my brother went 12 hours without food or water even tho …
An exceptionally great medical staff of highly trained professionals who provide top quality surgical procedures/operations with great care for their patients.
I was admitted quickly and the staff is kind and knowledgeable. It is nice to be treated like a person instead of just another patient.
Another hospital that fires employees for wearing masks, only to walk it back when they end up in the news. Stay away from hospitals that deny science if you want to stay healthy.
Very clean not to long or a wait
I have been a patient for a very long time every one is very nice and polite to me
!!!WAKE UP EL PASO!!!
UMC is a county hospital. That means that you citizens of El Paso helped vote in folks who made Tort Law LEGAL in Texas. Basically it means UMC can with …
The receptionist staff in the ER is the worst. They are rude today and do not know anything about their patients conditions then they won’t let parents go in to be with their children who are admitted to the ER unless you put up a fight.
I rather die quick than to be mentally and physically abused just like my family member was by some bithes nurses at UMC EMERGENCY ROOM especially a older ER nurse J. and not to mention that I overheard the ER doctor scolding the rookie …
This is one of the worst hospitals in the city. If you want to survive go to any hospital unless you are a DNR then go to this hospital. It all starts in the emergency dept you can be like bleeding to death n those bitches will tell you to …
Recently, I was approached by a midget from the engineering department. Said my mask was offensive, I didn’t tell him what he wanted to hear. I’m just writing from my experiences that words from an angry 5 foot midget won’t get through my skin. Try drinking miracle gro bro, maybe you’d grow an inch and a back bone.
Arrived via ambulance was seen within about 5 minutes and treatment started with in about 30 minutes.
Facts state that El Paso ranks third in the country for the worst health care coverage in the United States, and “University Medical Center”, formerly known as Thomason Hospital is the WORST hospital that I have visited in El Paso. My …
They can’t provide a working bed for my grandfather, they refuse to provide him any of the things he asked for such as water, the chance to take a shower, this place is horrible, take your loved ones somewhere else somewhere more caring and prepared
Rude nurses..arrived at 230am and still was not seen at 1130am the next day. Was told if expected to be seen I should go somewhere else.
Very friendly staff including physicians! The care recieved there is excemptlery. I fly to El Paso just to see these physicians they are so at the top of their field. The best!
My mom went by ambulance. She fell. They discharged her saying nothing broken. We landed up in the ER again, different hospital, and turns out she has a broken pelvis – what is this new CEO doing.
Great an helpful staff very accommodating. One issue is the construction nightmare to get there. The road is almost hidden alongside the exit ramp an no u turns allowed makes it difficult an hard to find needs better signs etc.
Saved my son’s life. Excellent Ortho Dept. All trauma teams , ot, pt, trauma IUC. Excellent! The bed aod very helpful. The hospital AOD was excellent helpful checked up on us. Dr. Adler his team the best but DR.Gonsalez-Trevizo you just can’t compare. He was, is by far the best excellent Ortho Dr. UMC has.
Aishia, at the front desk is a 10 star example of excellent customer service. Her commitment to the position should be recognized with either a pay increase or a promotion.
Quickly addmited and staff was very kind. Although once i got bumped upstairs to the 3rd floor for recovery things completely changed. Because i dont want to give a low rating over one bad apple i hope things do improve and take more precaution who they hire. Thank you!
Did not Receive any kind of information on where to get to the cafeterias food how to dial the phone in the room note anything to clean my teeth with their face with or any kind of supplies why not oh I’m short term I’m only gonna be here 2 to 5 days
I have been hear two days now, two nurses on the forth floor. Made me feel like I was bothering them.(1)Delfina. Hey they should retried some of them. This is the first hospital that the nurses are older be than me. I am (57). No one told …
Always treated very well at this location. Cohen Avenue location not at all. They did absolutely NOTHING for me when I went there for my Gastrititis!
I got here just before 11:00. They are “out” of wires and buttons that call the nurse.. If I need something I have to yell for a nurse. I can hear them laughing and giggling at the desk, it takes them forever to get anything done. This place needs organizational skills badly
Very unhappy with the entire service. Rude. Extremely slow paced. We take my grandfather to the ER for providence and it is almost literally in and out but my partner only has insurance for UMC so unfortunately we come here. Every time we …
I Prefer UMC to any other Hospital in El Paso … It has been totally remodeled and has all of the latest technology … They’re Neurology Department is the Best … My Neurologist Dr Lax is one of the Best in the Country … Very Professional and Friendly Service … I recommend UMC for All of Your Medical Needs👍🏻👍🏻👍🏻 …
At admissions I had to run around town to get my own records because UMC is not able to access them through the Internet like other hospitals and Healthcare providers. Then after both my husband and I made arranged to take time off from work, the hospital canceled the operation for lack of an operating room, they over booked.
I don’t have medical insurance so when I became ill because of my diabetes, I went to UMC for treatment. I was treated with the utmost respect in this non-profit hospital than any for profit hospital I went to when I had insurance. I …
Reading the negative reviews makes me wonder if I even went to the same hospital.
My experiences have always been great at what was then Thomason and now is …
My very active daughter a I have been through UMC’s ER Dept. a few times. Whether injury or illness we have had nothing but great experiences. I disregard one time experience reviews because most of the time they fail to mention how busy the hospital is at the time of their experience is.
By far the worst experience ever at an ER. I wish I could rate 0 stars. Whatever pain you are in pales in comparison to the agony you will experience at this waiting room. Do anything possible to avoid coming here. The staff at the ER will check your vitals about 25 times while you sit there and wait. Just terrible service.
I called 20 times and left countless messages to make a appointment for the Women’s Health center. I have yet to reach a human and when I do, they’re really rude, completely unhappy and frankly horribly trained. I still haven’t been contacted about a appointment or a follow call.
The nurse care is average… very concerned i met with zero doctors to discuss my wifes well being going how not knowing anything saddens me. Even though I reached out several times to the front desk and the nurses…
Bittersweet.
The sweet. Dr. Chris Ortiz and RN who handled the birth of our newbie Victoria Victoria. They did a great job. …
Worst maturity ward I have ever been in. The room was like ICE and the night nurse named stephanie was rude and gave all of us on the room attitude all night. She never offered my son the father to be even a pillow to try to rest. This …
They did back surgery on me with no anesthesia or pain meds. Very painful!Didn’t get my address so they turned me into collections. I had no idea they didn’t get my address as I was unconscious when I got there. Why would you release a …
That’s hospital is so unorganized. I registered my parents for the vaccine, got confirmation e-mails, and got a phone call. They made my parents show up for a 745 appointment and they said oh we can’t find you on the list so go back home. …
Worst place ever. My son waiting for 6 hours and no end, to see a Doctor after his infected leg was cut open yesterday and it has gotten worse since. He can’t even elevate his leg there. I called there and the nurse told me someone is about …
The person taking the vitals inbyhe ER was polite and attentive to answer questions. The wait too long. As I was explained by a staff member at the ER they are understaffed in nurses and doctors with no rooms available to move people. …
I waited almost 4 hours in the ER to see a doctor, I was last person left in the waiting room. My name was called, of course. A very nice man directed me to a room and gave me a warm blanket and got me set up to see a doctor. Hmmmm. …
I’ve been to the ER a couple of times. The medical staff have been friendly and competent, but I had a terrible experience with their billing people the first time.
They have been amazing to me for two years now when I had my surgery, my recovery, and other doctors appointments there!
The nursing staff is somewhat acknowledgeable of their profession with pleasant personalities. However, the doctors lack the ability to listen and will not truly assist you if your insurance isn’t on que. Also if you’re a black male they …
The nurses on the medical/oncology floor are extremely knowledgeable and caring. Yes, there are a good number of “baby doctors”, also known as interns and residents. They are supervised by EXCELLENT faculty who ensure that the interns and …
The nurses were nice. But the endoscopy center only had 2 nurses working and it took forever to attend a lot of the patients. My appointment was at 12 and I didn’t get attended till after 2 and I arrived early too.
If half a star was an option I would definitely rate this hospital accordingly. HORRIBLE admissions staff with complete LACK OF EMPATHY. This is the first hospital we have ever had to wait 2 HOURS in a secondary waiting room just to be seen …
The physicians in the ER were great. The nursing staff is the worst.. They simply lack compassion for their patients that is especially true for some of the staff in ICU. This is where patients need the most compassion. Every time my …
Literally waited over an hour I went back to the front to ask for my time to be seen the guy nurse aide in the front at the registration said they took me off their waiting list because they ‘thought’ I had left … they saw me sitting …
I have had a great experience. Staff and doctors have been kind and Caring. And have explained all my treatments to me clearly. People who come here have to understand, it is a county hospital and training (Texas Tech). Be proud that we have such services for El Paso. Go to the hospital for help and be happy you get good treatment.
This hospital workers do not know what they are doing. So frustrating!
It’s a very sad that this hospital is very dis organized I came in on thrusday at 9:30 a.m for copd I couldn’t breathe they only gave me one neubalizer treatment it seems they forgot about me I was having difficulty breathing the kids where …
My grandmother died unnecessarily as result of their negligence and lack of care and support for her well being(non covid related) a month ago. Since this was the only trauma hospital in the area that was where she was sent. My aunt on my …
We’ve been in the Emergency Room for 9 hours and still have not been admitted into a room. This is highly unprofessional and I would not recommend anyone to come here. If you are understaff then hire more people but for me and my ill wife …
I have been there for myself and with other family members and they have always done their best all the staff have been very nice and caring. We all have to understand it’s not a clinic where we go for a bad cold. We have to learn to take …
Do not go here you’ll be waiting in the emergency room for more than 5 hours worst hospital
I went in for Labor and Delivery and had an amazing experience. From the moment I checked in, triage, every nurse, nurse assistant, cleaning staff, and the quality of the rooms was great for a first time mother. The staff was sympathetic to …
We are a military COUPLE with no family around….my
Husband DOESN’T get off work until 5 pm. I’m currently 20 weeks pregnant and L&D were so quick to wanting to call CSP because he couldn’t get off until 5 to go …
The service is great they have the appointments scheduled for minimum wait time
Very good hospital, not only to work in but good to overall have for the community, the staff can sometimes get annoyed due patients being demanding, but they try to be repsectful at all times.
When you can see your doctor, it’s a great clinic. Of late, however, you can only set appointments months away. They do not respond to messages sent via MyHealthEP, return phone calls, or even care about you when you run out of medication. …
I wish I could have gave this 0 stars. The staff is very slow to respond, constantly forget things, and just generally do not follow any kind of procedure/timeline. I could be shot and about to die on the front steps and I still would call …
My mom said that the room she was in was cold and their shower wasn’t that great because there was no hot water just cold water which she doesn’t want to take a shower there ever again, but she told me that they are a bit kind and were …
These staff members were absolutely great in dealing with my medical issues! From Doctors to the nurses that followed the doctor’s orders! The were supportive through out my problems and to the end of my discharge!
Kim 5th floor nurse is rude. Husband called for help 1hour in a half still not here to help. I believe in karma. She will get hers. Diana charge nurse on 5th floor. Neither have bed side manner. Just wishing the same treatment for there family members if they ever need it. So they can feel what it feels like
Where should I start? Emergency room department are full of the worse nurses, cna, and or paramedics I have ever dealt with in my life waited over an hour for an ekg! They were talking walking and registering before people whom came in …
My father was admitted here, for fluid in his lungs, he had covid almost a year and a half ago and he has had issues to say the least. During his stay, he said he was neglected and apparently a male nurse …
It was okay. I got the treatment I needed in a timely manner.
I am in here as of Friday daytime is excellent night time can care less I tried talking to administration at nine they walked out because I’m irritated and my voice is raised and pretty much by walking out she told me that she didn’t care …
This hospital is ripp you off, becareful make sure how much they charge you, they going to ask you if the insurance is paying or in cash. If you say insurance they will charge you more make sure how much they charge, compare it with other …
This hospital is a joke. Stay away!! Staff is incompetent and rude and could not care less about their patient. Surprised they are even in business still. Worse medical establishment ever if you can even call it that. They should have been …
Went to the e.r. With major tooth pain. Enough that a trip was warranted. Frida the head nurse was not compassionate about my issue what so ever. Not even after seven hours in the waiting room. She made decisions about my care without …
If you’re in extreme pain, you might as well go to another hospital please!
I Went in there with EXTREME pain in my abdominal area throwing up and diarrhea & wasn’t able to be seen till everyone before me was seen there were like 10 …
Very good doctors and wonderful staff! Love the professional care and support for there patients! Love you guys,God bless!
Whoever designed the parking garage did an ABSOLUTELY HORRIBLE job. The way it is, it should be a one way vs two way. You have no way of turning around unless you actually park which there’s NEVER any spaces.
UMC have good family nurse practitioners (fnps) but lack Drs. My husband’s fnp advised my husband to watch Drs on youtube regarding his weight issue and relationship with food. I’m so glad he did not recommend the bariatric operations out …
My wife came in because we thought she was having issues with their right side…they got us in right away to get looked at. After getting looked at and eventually put in a “transition room” we sat in the this room for over 9 hours with no …
I am currently in the hospital now. I came in on 6/19/22 and still haven’t been moved to an actual room. The attending doctor lacks empathy and refuses to listen to my concerns on my pain and nausea issues. I am a post organ transplant …
Patient right now. Doctor told me 12 hours ago I was getting antibiotics. Nurse came 1/2 hour ago but there was no IV pump. Haven’t heard anything since. Everything runs at a disorganized snails pace here. People seem nice enough but damn …
Not the place to go if your problem isn’t basic and/or obvious. Like an arm hanging off.
I went in for chest pain related to Primary Progressive Multiple Sclerosis. Not …
This is one of the nastiest hospitals I have ever stepped foot in. No help my high risk pregnancy wife went into shock an no one did anything about it . Sat in the er for several hours before she was even seen then put us in a room with a …