University of Miami Health System offers healthcare services from South Florida’s premier doctors and hospitals by combining patient care, research and education.
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1400 NW 12th Ave, Miami, FL 33136
I’ll never have anything major done anywhere else. They are amazing every step of the experience.
Ambulance dropped me in the emergency rm after one i was in the small room half an hour later the doctor came to check me up
The staff is caring and personal. The facility is enormous. Resources are impressive.
I had a very complex orthopedic surgery and my doctor was top notch. All the bickering on this site is ridiculous.
Bad for the exeption of the department in… CCU and Dianelys and a wonderful nurse in PH7 whom I cannot recall the name.
People will go out of there way to write a bad review. This hospital is great.
Excellent service since the beginning of this scary journey. I
Love my doctors and staff.
This it the best place to get medical care, it’s very clean and the staff is courteous. In and out
Good Medical Care, have only heard good comments and my experience has been positive.
There was an outpatient very nice staff and employees nurses and doctors
Best hospital I’ve been to in a long time, awesome care and technology a cut above the rest
Got a Lumbar MRI done here great place and friendly staff.
Tec was very knowledgeable.
Is the best, good service, privacy policy of patients, very lovely people much better the Memorial Jackson
What can I say I went, I worked for Ricoh and save them money and they forgot about me. That’s how the wheel of karma goes. Hi everyone; Eulises Melo
Love Professionalism Proficiency Cure
I see 3.5 stars. No excuse for that. This is the best place to be if you are sick.
I had a terrible.experience due to lack of attention on the 7th floor where ALS
patients are sent for respiratory
The billing department of University of Miami Hospital, named NPA are gangster. They looks more like a debt collector agency than a billing dpt.. They threaten and insult you.
My father was being treated here, was in hospital 6 days and then caught ECOLI !!! from a catheter puncturing his prostate !! BEWARE this hospital is filthy, the staff is HORRIBLE !!
Everything at Uhealth is designed to waste your time and be one sided. They like a casino – house always wins!
Worst hospital in the area. Only go here if you want to leave even sicker, broke, and insulted by their rude staff.
I was rammed by a city, they did a super job putting me back together . Excellent. , I wouldn’t go anywhere else .
This is the worst hospital I or my family members have ever been in. Everything they do makes the patient uncomfortable. Please dont go to thus hospital
As Medical Care provider this hospital and is probably the worst or ranked the worst.My uncle has a mass behind his lung.He was transported to this hospital for shortness of breath and very low blood pressure.We the family members were …
The worst I don’t suggest anyone goes here I waited in the emergency room for 4 hours I’ve been there ahead of everyone and everyone was called before me when I finally noticed this I went to ask what was taking so long for me to be called …
When we all gave up on hope for my dads life this hospital and all the staff never gave up they fought and fought without never giving up they brought my dad back to life and renewed are hopes Thank you so much UM for your dedication and …
Horrible experience. Very dirty bathrooms, blood on the floors. Called to check on some information and got hung up on twice. Never go here unless you’re looking for more illnesses.
Reception is awful, no one has a clue what is going on. It is beyond me how the people working here get away with the way patients and family are treated. Stay away from this hospital if you can. Just AWFUL.
STOP DONT GO HERE!
I am not giving a review to UOMH. They charged us for outpatient services that we never received. BUYER BEWARE!!! DO NOT VISIT A DOCTOR HERE THEY WILL CHARGE …
Although technology is great, but coming to a medical center/hospital and having to check yourself in and not having any assistance when 3 receptionist sitting there doing nothing was not servicing.
Short version because Google won’t let me post everything pertinent or make multiple post. Don’t send anyone loved by anyone here. 0 out of 10
Horrible billing department and customer service!!!! Double billed major charges & seems to take nothing short of a miracle to attempt to resolve. If not for being the only place my fabulous Doctor does surgery, I wouldn’t recommend this place to an enemy!!!!!
Gisselle Padilla was one of the most helpful employees I’ve ever had, someone get her a raise or promote her ASAP, she had amazing knowledge about medicine !
something fishy how some of these people operate ,some i did not say all because i did not talk to every one .. if you got to a mechanic shop and you don’t know about car expect to get screw the object is to bring in revenue money draw of luck some work some bring in money ..at the end of the day they call it protocol ..
Horrible service. They treat you as a criminal, not as a patient. Avoid this hospital at any cost!
This is the Hospital I,will recommend to persons with CA.The best Drs.Excellet nurses.love University of Miami .No complaints at all.I am very grateful to they attention Drs Moller my surgion,Dr Takita radiation treatments ,Dr Kassira and her assistant Veronica I LOVE UNIVERSTY OF MIAMI Sylvester Center. GOD BLESS THEM .
Finally I have time to write some reviews about my stay at this Hospital, after doing some research before my the open heart surgery about what hospital should I pick to perform the surgery, I’ve decided for UOM, and this is why, it is the …
Every time I call to make an appointment – regardless of the speciality, it takes over 30 minutes or more to get someone on the line!! They are pushing me towards their competitors that can handle my phone call in 5 minutes.
We recently visited a family member who was at this hospital. Facility is very clean and all the staff are nice. Food is not that bad also!
It is the best hospital ever my mom was sick and she got all her treatment and now she is very better
The worst hospital! My father is a patient here. Called to locate him. The receptionist wasn’t fluent in English. This is absurd!! I’m trying to locate my father, so that I can go visit him.
This is such a pathetic hospital I would never go back to them ever. Had a bad service from Dr. Metiva then I gave them a negative feedback for which they wanted to compensate me and then when I went for a compensatory visit they charged me again!!! Who charges for a compensatory visit.
Definitely won’t recommend taking elderly family member to this Hospital. My Uncle passed away / got killed in this hospital. Experiment hospital 👎🏽 …
They could’ve possibly killed my husband considering we don’t know which patient was Zhory Wright and the woman at the check-in desk gave us his wrist band, not to mention she was incredibly aggressive and rude with us and a few other guests we saw come in afterwards.
I’ve been all over the U.S and 2 different countries. Never in my life had I experienced such intelligent, sweet, sweet, professional people! (Everybody!) Totally awesome! Thanks so much!
Easy access with Metrorail and bus, price is higher than community hospitals
The workers who transport the surfacides smoke cannabis during their working hours, the smell in the elevators and waiting rooms is very strong.
Thanks UMH You save my life. Excellent my surgeons,They were very professional,gentleman and very nice with me.Thanks again.Only one black nurse was very rude with me.
Great experience!! Very kind and professional staff!! The entire stay was pleasant!! The nurses and doctors are awesome and they truly care about your health and wellbeing!! Thanks for everything😄 …
Perfect, all the staff I have come across including security have a great attitude and are very patience with people..
I have been here a couple of times and it’s been totally amazing. I can only say thank you and admire the doctors and every one person who runs this place to save lives on a daily basis, they are true heroes.
I’m a first time mother to be and I been to other doctors and hospitals 🏥 but this one I could say is one of the best they treat you with so much respect and try to help you as much as they can I’m very happy 😊 with this hospital also my …
We are here with my mother for 3 hr and we are waiting for the results for 2 hr … We ask the doctor if he has any new news, and he did not answer on a good way… If they don’t like there job he should change for another tipe of work … It’s impossible that a CT scam and XR are not ready after 2 hr …
Don’t respect patient wishes. Lies, and disrespectful.
I don’t know who runs the insurance verification office, but the inefficiency and lack of attention to customer service is a major conern.
The hospital is WONDERFUL The Nurses Are Nice But The Environmental Service Leads Are HORRIBLE!!! They Need New Management & Better Team Leaders
My mom went for 3 to 4 days for surgery and she ended 3 months in the hospital, worst hospital in Miami, they didn’t really take care after surgery.
Currently on hold on the phonr for 30 minutes just to ask a simple question about bloodwork. Be ready to wait forever not just on the phone but also to get any appointment, I mean like months. I don’t care if the doctors are good but the constant waiting for everything gets really really annoying.
When trying to get my money back from my surgery that I was not permitted to get without paying I have been given the run around for one month. This payment processing and billing is a nightmare I would not recommend paying for your surgery
I am not sure what is going on with the rampant untruths here. The hospital is NOT outdated, and is Not dirty. I went to their ER a few months ago and it’s just like any other up to date hospital, flat screens snack machines, ect.. Hell the …
I had surgery there and the nurses did not help me at all. If it wasn’t for my pastors good friends coming to see me I would’ve never gotten help. I’m back today 4/23/18 in the Emergency Room because I am now bleeding at the surgical …
I am so upset, i Have been calling all day about to ask a serious question about a procedure that i had done and no one will call me back. I am very upset and cannot believe a doctor’s office would do this.
The care my Mom received was Outstanding and I will referred the Surg- Dr. Nestor de La Cruz to every one. I can’t say enough about the compassionate nursing care in ED, ambulatory surgery, & 9 South.
OB team deplorable, specially Dr. Carugno and Dr. Moscoso. Arrogant and impatient, with few exceptions, they will make you regret choosing Jackson Main for the birth of your child (UM doctors attend Holtz Children’s Hospital). The C-section …
My dad came in for dizziness due to heart problems through the er. Staff here is pretty much dmv level of attentiveness. Constant complaining is the only way to get things done around here. After 2 day we finally saw the general MD which …
Dr. Boris Ellison refused to help multiple sickle cell anemia sufferers. IF YOU HAVE SICK CELL, PLEASE REQUEST TO A DIFFERENT DOCTOR OR GO TO A DIFFERENT HOSPITAL ALTOGETHER.
Just dont go to this ER. The ER is tired and rusty. UM bought this 60 yr old hospital a few years ago but has ignored improving its ER. Its like the 1970s. Everything is out of date they even maintain a skeletal medical staff (i.e. 1 er …
Absolutely incredible people – surgeon that removed my Mom’s brain tumor (Dr Komotar) is a genius and very personable. The ICU nurses are amazing! We are so thankful!
Do not come to this hospital! My father was a patient here for GI issues. First they left a tube in his stomach then they installed a pec feeding tube backwards. After 5 procedures in 1 week they released him only to be in pain and start …
Horrible Pulmonolgy Department !!! I mean terrible. They NEVER ANSWER THE PHONE OR RETURN VOICEMAILS. Very poor communication as well. When you finally get a hold of someone they put you on hold for 10 to 15 minutes. Now the ENT department is incredible! I’m no longer taking my son here!
Emergency room, they don’t care about your pain. I whant to report a Doctor that is the only one in emergency room and let me be there with a mayor pain and doesn’t give me nothing I be there 8 hours then she told me to discharge and I’m …
Beware – Hospital billed for a procedure I did not have and my insurance paid for it and the doctor (ENT) billed as a Level 4 Hospital visit for a 15 minute office consultation. The “doctor” felt justified somehow and this cost me $$$$ …
Good service and health care and after two major surgeries I have only had an issue with one Doctor who was “an important man” and completely screwed his patients. Now I have fraudulent insurance claims processed and paid on my insurance …
This hospital has been a part of the community for many years and provides excellent care to its patients and employees…love this place!!!
iunderstand that the hospital isn’t perfect I have had my complaints but I can not complain about the dr that has taken care of my grandmother. dr.roa I have called him varies times and he has never failed to answer my calls. he has always …
Had a scare with a family member that we couldn’t find. When I called the emergency room looking for them the staff LAUGHED AND MIMICKED ME. I’ve never felt so disrespected by a hospital in my life. I called Human Resources and they never followed up. Worst hospital experience by far.
If your family member is brought to this hospital, be prepared to practically have to Be their doctor. You have to actively Advocate for your family member to make sure they are treated. The medical personnel has almost no bedside manner.
Worst hospital I’ve been a patient in! Nursing care very inefficient, and construction going on without any regard to patients. Worse yet, a semi-threatening letter was sent after hospitalization indicating that insurance might not pay — …
Outrageous charges for a laryngologist visit that I never requested, nor needed, when going to UHealth for a VOICE THERAPY session. UHealth will rob you blind claiming that they are a hospital, even if you never actually use the hospital’s …
I just got out of surgery. Never again!
The OR doctor was amazing, in recovery great. But the nurses? Especially administrating the pain medication. It’s like they don’t want to work. …
Miller School of Medicine is an excellent teaching institution. However, Uhealth as a hospital system, minus its clinics, leaves a lot to be desired.And just like Burger King has no business selling tacos, Uhealth has no business running a …
Really bad experience in the ER. I was visiting a friend on the weekend and this was the closest hospital. I had a terrible migraine and dizziness that would not be relieved with ibroprofen or tylenol. I decided to come in to see if they …
I am deeply lost for words about this Hospital this is a report I am from another state I live in Nashville Tennessee and I have never been to this Hospital before in fact I have never even been to Miami Florida before and there is a female …
It took several hours for a doctor to see me, and the medical history looks like a physical exam that they never did.
Back on March my father passed away at this hospital, when we got there a doctor expressed his condolences and explained to us what had happened with my father, he asked if we wanted to see my father when we said we did he told us he was …
I Carlos Cardozo, in full use of my abilities, I want to make a public complaint to the University of Miami Hospital, since my mother is suffering from many health problems and her life is highly compromised. She had clearly received this …
This hospital might have four stars because of the doctors, but when it comes to cleanliness and germs, it’s awful. I just saw the food tray girl, spill koolaid inside the unit that carries the food, and she got the mop from the cleaning …
Really bad interesting from the office and the doctors. The myuchart app is really bad, not user friendly and not intuitive. Doctors don’t care about patients treatments and follow ups. Really disappointed.
Morning staff always on cell phone u ask them something they look at you like you bothering them. Tv in room not working they told they call someone that 5 hours ago no one never came. Afternoon staff Rose Lauren RN is excellent and coworker.
Terrible experience. Constantly messing up the billing and checking in process. There has always been a different issue every time I have gone. Sent me to Sylvester instead of a stand alone MRI place, so I ended up having to pay thousands …
Are there 0 stars???? If you go to the emergency room here and they tell you, you are being admitted to the penthouse floor please runn as fast as you can!!! My grandmother went because of high blood pressure and stomach pain…. 2nd day …
From the moment that I walked into the ER, I felt comfortable, that I was in professional good hands, and that this is where the cutting edge of science and medicine is today. …
The color of your skin determines what kind of medical treatment you receive.
I saw Dr. Carl Orringer, Cardiologist in December, 2018. He spoke to me for a few minutes, asked about my symptoms and right away he diagnosed my problem. A stress echocardiogram was done, which confirmed his diagnosis. I was scheduled …
If I could I would give this hospital a negative -10. Last yr in 2018 they miss diagnosed me with ectopic pregnancy gave me methotrexate 4 times. To only be sent Jackson hospital by one of the ER doctors because it was not ectopic at all. …
My friend from central treatment center Kevin had brain surgery, if anyone a hospital worker could please get back at me. Please. And let Donna West know he survived. Thanks so much, Donna West loyalangel32@gmail.com
When visiting a family member, we smelled a disturbing odor and to our suprised we saw the bathroom dirty with feces all over the floor. Also we discovered dirty cloth from 3 days ago. I think its important to maintain a patient’s room …
Just came out of the ER with an excruciating kidney stone pain. I really liked the service. I went early in the morning and there were rooms available althou I learned that later there were far more people and no rooms available. The nurse …
I stared using the UHealth system service on October 2015, I had there a CT scan, and a stress echo-cardiogram the attention in both cases was great and the concern for the time and patient comfort was outstanding. …
This is the worst hospital ever the majority of the staff there is lazy and act like they are busy . But then find them in halls all talking and doing nothing. They don’t tell you what the patients have they just pump them with medication …
Horrible experience ! They told us that my mom had Covid and it was a lie ! They almost take to a Covid unit at the hospital and she was almost on danger of getting Covid for real ! We took her out of the hospital and retested her twice at …
My friend was diagnosed with pyelonephritis & discharged from another hospital a few days prior to having to go into the UM Hospital ER for extreme pain & was in the area as her patient was in the area. She was triaged & saw the admitting …
After my prostate cancer surgery I woke up in my room where the bed did not function at all.
It would not go up or down and the knee part was in the permanent up position. …
They call this University of Miami Sylvester CENTER on their website everywhere, I had no idea that when my new University of Miami primary care physician, Dr. Ribbon, referred me to this CENTER that I would be billed 10x the amount that I …
Im in room 829 and I have been treated like if im the only patient staff has to take care of. My RN’S Dayamee and Michelle have been amazing they are so professional. I can tell when a person is doing their job because its what pays the …
Hello,
On at least three occassions I have tried in vain.to contact.you, for a …
The attending physicians here are amazing. The clinical and non clinal staff is absolutely horrible. If you are going to UMH for an outpatient procedure this place will do, however if the procedure requires inpatient processing please DO …
Do not trust Dr. Jason Leibowitz. If he recommends surgery, run for your life. Not only did he perform an unnecessary surgery, but also botched it. After the surgery I went to Moffitt with reference to my follow-up treatment. The attending …
I had three spinal surgeries …….. finest department of Neurosurgery in South Florida. Emergency room service leaves much to be desired. Better to make appointment with Physician in a specific department. As it relates to “large mass” not found in lung by this fabulous facility, there must be more to that story.
Dr Vanni and his team gave me back my life. I am forever grateful. The last photo is of me standing straight after more than 13 years of Degenerative disc disease that caused debilitating pain and deformities. I gained more than four …
Poor organization. Had an appointment with the gastroenterologist and they had me as a “self pay”. When I called to make my appointment 3 weeks ago I had told them I had tricare prime. Since my insurance wasn’t verified they couldn’t take …
Rn constantly complains about having too many patients at a time. Only will pay attention when family is attending room. Will have to call the patient advocate’s line for better service. Can’t trust the Rn will make critical mistakes from …
I don’t know where to put this review. But I got both of my Covid Vaccinations at the UHEALTH locations and it went absolutely perfect!! I had no trouble. It was very organized, and the people were so nice. Thank you!! God bless you all!!
I send this email to the DIRECTOR OF THE UM HOSPITAL
YOU WILL NOT BELIEVE WHAT HES WROTE ME BACK
I WILL PUT A PHOTO ALSO …
I Came almost 30+ mins ago , I was able to see the intake nurse and she sent me to bed 5 I’ve been sitting here for about 15 mins no nurse Leslie , no dr. Elleto and of course no tech David … I guess he ,David, was a lil upset that I …
Although there are some great doctors in the system, the system itself is completely dysfunctional, especially if you’re linked to Jackson in any way for emergency treatment. Don’t expect easy access to doctors or to have your questions answered. Too much going on there to feel like anyone truly cares about you as a patient.
Sean karrigton The best nurse there is soon as I came in I felt very welcome by him . He was very nice took care of me & communicated as much he can .
Definitely the best . . First time in a long I didn’t feel scared to be on …
I unfortunately got discriminated as a drug addict. On January 2019 i when to my pcp because i was having lots of pain in my left side of my abdomen.He told me i know you don’t want to hear this but you must go to the emergency room. He …
I am at this hospital in the ER with my mother. We had a doctors apt today here at this hospital it was 4 hours there then they said they need to admit my mother to the hospital she has signs of kidney failure… we had to go to the hotel …
Wow awful. From super arrogant staff who can’tbe bothered to return phone calls or verify insurance to customer advocates who lie through their teeth. Someone needs to tell them the reason we make appointments is so we can set aside time …
I work for the university and you would think that things would go smoothly, but nothing is easy at all. Here are the serious concerns I have: 1. It takes months to be able to make appointments with doctors of choice. 2. Few doctors read …
I had a terrible experience. Incompetent doctors
Excellent experience with Doctor Victor Hugo Hernandez! Would like to highlight the results of a hip replacement surgery that exceeded our expectations. His professionalism, skill and humane approach from the beginning until the end of this process were significant contributors to the outcome.
Spent 45 minutes with a GI doctor who barely asked me questions, did not even bother to let me explain my history and medical situation, and got slammed with almost $500 of bills. For 45 minutes. The Dr. recommended about 5 different …
My father has been a patient there for almost two weeks with pneumonia. The standard of care is the worst I’ve ever seen. He has gotten a rash from not being changed and properly cleaned. He has been wet from urine and feces for hours …
This hospital has been an excellent experience. The availability of teams of physicians and specialists is one of the best features. Excellent ER. Level of care was outstanding. Like all facilities, there are negatives but they’re minimal.
Staff are polite and doctors are good but every time I come here I am in the waiting room for over one hour and that is with an appointment. On my last visit I waited two hours. What is the point of giving appointments if you still have to …
My mother was admitted for spinal surgery with Dr. Wang in May 2017. Let me first say Dr. Wang is an excellent surgeon and by no means do I blame him for the absolute incompetent medical staff (Nurses, PA, CNA) at the hospital. Her …
The single worst experience i’ve had with a doctor in my life. I’d rather wait 12 hours at Jackson (speaking from personal experience) than deal with the incredibly condescending Dr. Foire. I came in with intermittent pain (that i’ve been …
If I can rate this hospital 0 stars I would. We came into the ER at roughly 11am. At the ER triage they didn’t get my dads name right on a paper after them drawing a lot of blood. My dad is a cancer patient with low hemoglobin and diabetic …
This is the worst hospital that I’ve ever stepped my feet in. Doctors are phenomenal to say the only positive thing. Clinical staffs are horrible and have mediocre customer service. They are rude and need to be retrained on how to treat a …
Horrible staff doctors are never around in the er and nurses are rude. Me and my pregnant wife went there hoping to check her high blood pressure only to be left alone and told we will have to be there for 24 hrs I don’t have time to wait …
I was well cared for in the Emergency Room. It was necessary for me, a 68 year old Air Force Veteran to walk across the street from the Miami VA Hospital to get timely Emergency Medical treatment. At the VA I sat, waited and became …
Emergency room service is horrible . When pain is advised the shoulder shrug answer given with a “ oh well when we can we will check “ what does that mean ?
What happened to patient care , Sympathy to the patient regardless the extreme …
I was scheduled for a 48 hour monitoring procedure but because of the hospitals ineptness I stayed longer by a few hours and they billed me for an entire day. I asked for the account to be reviewed and even though it clearly shows charges …
This was the worst ER experience I have ever had. I was told my blood pressure of 183/60 was perfect. I had MSR and the ER Dr told me to see a dermatologist on Monday. This was Saturday night. The delayed treatment made me much sicker and I …
Identity Theft Alert to anyone who stays there!!! First I want to say that the care my wife received there was great but I can not leave a good review because immediately after she died someone used her personal information to change the …
We were in Miami from out of town when my mother started having a severe asthma attack. We were dropped off to the ER and she had to sit immediately just getting from the car to the desk. We stood there with no one at the desk for what felt …
My mother-in-law went here for surgery. Her operation went well ;however, the experience after the surgery was horrible. I wish I had read the Google reviews because I experienced the same things described in them. So after her surgery, …
Dirtiest hospital I’ve ever seen. The rooms are dirty and in disrepair, the furniture in the waiting rooms is falling apart. In the past, we have waited for over 5 hours at the ER, before been able to see a doctor. Also, they make it unnecessarily hard, for you to get your medical records. Do not recommend it.
My mother recently had surgery at the UM hospital. I cannot express enough how wonderful our experience was at UM Hospital. From the surgeons, the recovery floor nurses—especially Danielle (12th floor), the parking office assistance, …
Surgeon/surgery great! After care, I don’t have words for how horrendous the staff/ nurses/ assistants were. The experience from start to finish was a mess. A disorderly business from start to finish and I lived all over the courty. A few …
POSITIVES and NEGATIVES: I have been a patient under the pediatrics department (which is excellent) there and have visited the ER for a few minor issues. Over all, the doctors are knowledgeable, the hospital is clean, and the staff seems …
I do not recommend this hospital especially at a time when visitors are not allowed due to COVID… Your medical ill relative would be treated horrible. I’m so disappointed with the 6th floor staff…My Mother has been admitted for a month …
No star are all. She is a rude doctor and she hangs up the phone. I called her by mistake on her cell phone for a professional matter and it was as if I had insulted her. She is rude. Most be back to school to study manner.
Still waiting to be seen after 5 hours and a half!! They is the worst hospital EVER!! WILL NEVER RECOMMEND THIS PLACE TO ANYONE
I do not recommend this place to leave your loved ones, my mother-in-law was hospitalized several times there and they were never able to let us see her even as a patient with terminal cancer, we called several times a day to be able to …
Not a terrible hospital but definitely has a lot of problems especially with organization and quality of care, they make a lot of mistakes and take a long time to communicate/get back to you, especially if you have pending results. …
This review is solely based off one experience and unfortunate occurrence that has happened within the hospital of University Of Miami. I’m completely appalled by one of the nurses of the 7th floor. His name was Michael, and don’t care for …
They don’t take you serious. Everything is funny to them. No customer service.
It’s normal to them to be vomiting your food everyday. I told them I smoke once in a while and they gave me a marijuana abuse paper.. WHAT A JOKE. I felt very …
The nurses and doctor are trash. The nurses don’t know what the nurse from the previous shift did to the same patient they are taking care of. So they can’t tell you what is going on! They ended up killing my mom due to their ignorance. They are ridiculously disorganized
Spent 6 night in the Neuro floor. Everything was 💯based on my questions the traveling nurses were the ones not vaccinated . Glad to know that is changing, 2 things maybe instant coffee and a tv directory . I’ll be back in a few weeks the …
Let me start off by saying that this is possibly the best hospital in Miami, period. The attentiveness and support that I received from the doctors and nurses during this pandemic was incredible, especially the fact that we couldn’t have no …
I am truly disgusted with how the nurse from the emergency department treated my grandmother today December 25 2019. She was in room 12. Her attitude was unbearable and she verbally discriminated against my grandma several times because …
I wanted to take the time and write a review about the CV-ICU team at University of Miami Hospital. This team is amazing! I couldn’t thank them enough for trying their best and taking care of my father the way they did. Each and every …
I go there for my dentist, very good service, professional staff
The best!!! My tonsils were removed here in 2014. My husband had foot surgery Oct 8 2021. Professional, kind, polite, very very good!
Again another day that the nurse light is on …. 30 minutes and still waiting I go to look for Omar and he is on the computer with the nasty attitude that he has had all the days he has been on call. Ridiculous how unaffectionate and lack …
Worst hospital in Miami. Be prepared to get no attention and be ignored. My husband has been here several times for an infection. All they do is give him vague answers. They keep him for several days without treatment and then send him home …
I have been a patient (client) for UM for years. Today I parked in the UM main tower and I requested a transportation or if there was any cart to take me to the Cancer center for my mammogram. They said No. I have a pinched nerve and I had …
They have implemented systems that don’t work and they don’t know how to use it. To get medical treatment or assistance from this facility is a hassle, even trying to schedule an appointment with a doctor is a hassle and you have to be …
Adis Medina a nurse who formerly worked at North shore medical center was charged with my care while I was sick with Covid. She ignored my calls for help, treated me like a pariah, refused to tend to me, left my machine disconnected for …
I love all my doctors at UM, they are kind, professional and knowledgeable in their field. The problem is the waiting time to see a physician or specialist due to many patients. Some staff are courteous and do their job as professionals, …
Jasmine in billing was extremely rude in assisting me paying my bill. Completely rushed and sounded very unhappy in her position. Maybe dont work in billing? Just a thought. Happy holidays!
Outpatient surgery family not allowed to sit in area for family update. You have to wait in common lobby area. No available TV screen to track status of patient. No update until 11am.
I came into the ER and that part of this hospital was run well. I was admitted last night and the customer service is terrible. The nurses work at their own pace…slow and slower, most don’t care and English is not the language here. I …
Stay away from these Highway Robbers. I ask for a second opinion about the best treatment for my prostate cancer and they are charging me the following. $1,200. plus for the tele visit that lasted barely half an hour with no better …
One of the worst decisions in my life was to think that this was a good hospital and that they care about the patient. My mom had an surgery at this hospital last week. The next day my mother was good and they may be given discharge follow …
The location, the parking that you need to pay for, the noise you can hear from inside the building, outdated building and furniture. The only reason I could come to UHealth because of the good doctors they have. But the place they are in is bad and very annoying to be inside.
STAY AWAY FROM THIS HOSPITAL! My mother was hospitalized a week ago. She is a dyalisis patient and recently presented some heart problems. When she arrived to the emergency they did a covid test which was negative. We take special care of …
The hospital is wonderful, but at the entrance of the hospital there was a lady, her name is Tiffany Espinoza, she works in patient experience, she treated us very badly, we had people since 9 am and she did not give us a number, nor did …
it started with RN Amanda …She really is professional, sweet and all things good in this world all bundled up into one. I really enjoyed her openess to help and her welcoming spirit. The fact that she covers her hair to be asthetic she …
Under stressful and painful situations, UM hospital was the best place to be at with my mom. We had to unfortunately come to the emergency room and from the first staff member we saw to the nurses, doctors, support staff and the last …
DO NOT BRING the elderly here. This is the worst hospital for geriatric care. They will insist on hospice care for just a bed sore. If you want send your elderly loved one to meet their maker sooner than later, have them placed on psychiatric medicines and sent to hospice care bring them here!
Hi, my name is Raymond Sandoval and I was referred to UM Hospital by Dr. Anis my ENT. He really did his best to work with me and set me up for surgery the same day he saw me to help me get started on my recovery process due to a problem I …
We did not have a good experience in this place, my mother had stomach cancer and while she was hospitalized, we called to hear from her daily and they treated us very badly, or they simply went to her room to wake her up in the advanced …
Adis Medina a nurse who formerly worked at Northshore medical Hospital treated me very poorly. She ignored my pages for hours, I had to drag my COVID positive self with pneumonia out of the bed and go look for her only to find her chatting …
I was recommended to do a surgery at this facility and the international coordinators made the process seamless from the day of recommendation straight through to surgery and post ops. Anyone who wants professional services from both administrators and doctors I definitely recommend Uhealth.
I always go to baptist but with a recent botched surgery there I wanted to give UM health a try. I was flabbergasted at how they are running the ER and admission. 24 hours in a “holding area” with a dozen or so other patients. Bright lights all day and night. No tooth brush or toothpaste provided unless you ask. Just awful. Never again
I was admitted due to severe infection and vomiting blood. I am very impressed with this hospital. Very minimal wait time in the ER, doctors were quick to see me, nurses/doctors were very friendly, and they treated me with utmost respect. The meal service is excellent. I am very glad I came here for treatment. Excellent job!!!
I love UM but they definitely have a lot of space for training opportunities, that’s what mistakes are.
Extremely disappointed with my wife care , calls not returned, Then Neurosurgeon …
DO NOT SEND YOUR LOVED ONES HERE. The nurses don’t take there job seriously. Now, because you can’t go inside the hospital to actually see your loved ones, they take advantage of that. They leave you on hold for an hour. Then, when they do …
Pure garbage. The “doctors” they hire to work here are incompetent, rude, and have no idea what they’re doing. Avoid. Go to memorial or mount sinai
I had outpatient surgery here and received excellent care. The nurses who attended to me (Two sweet Haitian women- one was named Elizabeth) were incredible. The doctors (Dr.Carugno) and anesthesiologist nurse (Megan) Were compassionate, …
I made an appointment with uhealth Miami. They called me one day before to confirm. I said I was coming. One hour before the appointment they sent me a text message saying that my in person appointment has been changed to virtual …
I will give 0 stars If can. ER / travel nurse manager with personal problems. I wish her from deep of my heart that life give her hell lesson like she treats people. Karma will take care of you.
I have never met a nice Doctor than Dr Soto.He explains before and after what to expect.The staff is 10+ The nurses are so happy you can see the great environment.And they speak Spanish many of them as well as fluent English.A must go to place for Colonoscopys and Endoscopys
Been down here 4 times in the last 3 weeks. Staff is incompetent, lacks communication and is rude (mainly the women sitting out front at the check in area) As I also work in the public health and safety sector I will not allow the stress of …
Great hospital, staff and Doctors. My brother had emergency appendectomy surgeon. …
There is LOTS of staff and VERY friendly. HUGE facility. Go here, go there, no here, no over there. That said, look at the fantastic, late afternoon view from the top of the parking ramp on 14th and 12th. It’ll cost you $8.00 to view in person.
They say they strive to provide world class service but my mom has a bunch of claims unpaid by her insurance since July 2021 because the insurance has not received the medical records from the hospital. The insurer asked if I can call and …
The administrative policy of the hospital is precarious in not letting patient family stay overnight.limiting the visiting hours and not letting family members swapping during the day
The best of the best even though yesterday my wife was disappointed due to an issue with the staff but this is the best and I 100% agree with her on it
If I could give a negative star I would. I was contacted by the billing department prior to my appt that since I had not met my deductible my simple x-ray would cost about $800. I thought that was outrageous and told them I would go …
This hospital was a good hospital, but now I would never go to again, my father in law was in critical condition, about to die , and the family visitation protocol was a disgrace, only two family members allowed all day long there was no …
Doctors and surgeons are the best but the after care is not very good. The nurses must be under a lot of stress because they’re always short with you. The outside security people must think they work at the county jail, they’re so aggressive towards visitors.
What a horrible experience. My other half is dying of atypical cml leukemia.
Last year, the doctor want to do additional bone biopsy to confirm diagnosis. Dr. Bradley said to us verbally it would be covered. Well the procedure was but …
To say the nursing staff on the general floors was terrible
would be a understatement ..they ignored the bell and
call for help until the patient had to call 911.. …
The amount of things that you have to do when you walk in is completely absurd.
1- see the people outside to “check-in” and they give you a mask and send you inside. …
My grandfather passed away over a month now, and his doctor took forever to sign the death certificate to cremate him. After a month waiting for the doctor’s signature, turns out we still can’t do anything because he failed to state the …
Patient beware – there is no commitment to billing transparency. I was quoted and given an estimate for a $25 calcium scan and have all my documents and receipts including the discount. Nonetheless, I received a bill today charging me for …
THE NURSE IN THE 9th FLOOR MONICA AND MARIAN WERE AMAZING AND HELPFUL UNTIL MY GRANDMAS LAST BREATH.
THE SECURITY GUARDS ARE ALL RUDE AND HAVE NO EMPATHY . THE WORST EVER AS WELL AS THE MANAGERS AND DIRECTOR IN THE AM SHIFT . I HOPE NO ONE GOES THROUGH WHAT WE WENT THROUGH.
Worst run hospital of any hospital I have ever experienced, and they include, Jackson, Baptist, Mercy etc. The person named Gloria Najera, who sits outside of the entrance is not only impersonal but lacks empathy. Really? You work in a …
Their covid protocols are ridiculous. Even if you are vaccinated, no symptoms and wear your mask you cannot go in with your family. It’s disgusting. They have lost all sight of how to take care of people. If you have cancer would you want to get chemotherapy by yourself?? No support. These people have no compassion for their patients.
Excellent service a day for the hospital care, night staff is short and unresponsive at some point. Logistics problem on my concept.
No one cares. They do not even pretend to. Very slow, dirty and unorganized. Not HIPAA compliant, no privacy. Waited 5 hours before I left.
Unfortunately one cannot leave zero stars. There may be an occasional good doctor, but a quarterback cannot win the Super Bowl alone. The reprehensible, untempered and grotesque greed of their administrators makes it difficult, at best, for …
Iesha is the absolute best nurse I’ve ever come in contact with. She is so caring about her patients. Amazing to get along with and everyone who has her as their nurse should be so thankful.
I keep reading about experiences at this hospital going wrong. But has anyone thought of TRANSFERRING their loved ones elsewhere it’s choice to go and stay at UM
Today I came to do a covi test and the staff was in their lunch hour, they had to wait more than 1 hour with the risk of catching the virus because the tests they do in the blue parking lot inside your car apparently are not valid and the …
I went to the ER here years ago and it was a nightmare. The wait was two and a half hours AFTER they put me in a little room to wait for the doctor. Nurses laughing and talking loud, while I laid in the bed in pain! After that long they …
They have a ridiculous no child policy so if you as a parent or interns in the hospital have your own room your children can visit you and maybe brighten your day
Amazing professional staff the entire University of Miami Health System is second to none!
This hospital by tradition has very good medical resources, technology and good doctors, but its staff lacks of compassion, humanity, and empathy, the service they provide is the worst, the experience for both the patient and family members …
I am here right now in a patient room post surgery and everyone I have come into contact with has been AMAZING. Dr Laurence Sands was my surgeon. I cannot say anything but positive remarks about him. The nurses taking care of me, so …
Great doctors and nurses, but this is the worse run hospital we have ever encountered. They certainly need to obtain management that first knows how to operate a hospital and secondly knows customer service. …
No words can describe what our family is going
Through. We have a dying family member and administration won’t let us see her for the last time. This can’t be happening in this country, this is unacceptable. …
The finest example of Healthcare gone wrong. Cannot accompany 76 year old mother to see her Dr. They recommend we have her ruled incompetent. Just plain disgraceful.
To: Whom It May Concern
I’m not sure how to start this letter. My agony by seeing my wife suffering, …
So today I had my knee X-rays and the patient care here is outstanding. They are the most friendly and professional staff. I had the pleasure of being help by alexandria and calvin the X-rays technicians. They gave me the best patient care …
I want to start by saying the nursing staff is amazing. Besides that, the hospital is a disaster. The people that admit you at the front are the rudest most incompetent people in the world. They still have the same COVID measures as two …
My friend was throwing up and sweating profusely so I brought him in with another friend of ours. They said only one of us can stay. I refused. Then they threatened to call the police and arrest me for worrying about my friend. It was 3 am …
I was a patient at this hospital a little over 2 years ago. I had gone to visit my doctor at Sylvester across the street and he decided to admit me right away. Because I didn’t have a car, my doctor arranged for an ambulance to transfer …
This is the first time I’ve ever left a review on a hospital or doctor the reason why I’m doing this is every time I’ve use Miami university hospital they find a way to bill me for stuff which is ridiculous example Went to see a doctor on …
I would rather DIE than go to this hospital!! I was treated like garbage by the nurses & one nurse even put her hand in my face. They snatched the IV out my arm & threw my discharge papers on the bed no folder or nothing. This was the absolute worst.
I went to that hospital to follow a colon surgery on 8/24/22 driving by my self and in perfect health status with Dr Lawrence Sands and the hemicolectomy and anastomosis 3 days later started leaking and putting my life in risk on 8/29/22 …
AVOID if possible. Dangerously reckless irresponsible and incompetent. Do not subject yourself or a loved one to what amounts to the medical version of a three-ring circus. Retired fire rescue paramedic who has run thousands of every kind of call you could think of. Trust me on this one
Horrible from the get. I came in with my 73 yr old Mom to do a procedure in radiology. I had brought a Dr. Note the first time we came here which was full blown COVID. They set it up where it has always shown up in the system. After about …
This Place was terrible on my visit with 5 hours waiting in emergency room for Blood test and Ct scan.I felt there was no one organizing the ER and it really saddens me that others waiting said they had to return 3 or 4 times during same …
Recently went to emergency room and was told everything had to be searched which I understand. Put I noticed the security guard going thru peoples wallets. Didn’t know that was part of checking belongings. TSA doesn’t even do that at airports.
Dr. Brooke Crawford literally saved my life. After searching for a surgeon for over 4 months and being told over and over that my tumor was inoperable she was able to do what the others had refused. Her team is amazing and I am eternally …
The worst experience I have ever had at this hospital. unprofessional nurses. when you are in the recovery room one has to be listening to the problems of these nurses, they speak so hard, it seems that we were in a supermarket, they have no experience of anything, it was very unpleasant to be in this place 0-0 recommended
Today my mother was supposed to be discharged before 4pm. I have been waiting since 4pm for her to be allowed to leave and it is already 5:45pm while I’m writing this and I am still waiting for her “hospital mandated” wheelchair ride down …
Most of the Dr.’s here are great but the management could be better….waiting out of main entrance to pick up a patient I was told was being discharged and to head to hospital to retrieve them. Waiting now for …
This hospital is one of the best hospitals ever, better than Jackson that’s for sure. To begin with, my mom had a fusion surgery and was admitted on a Friday, she was placed in a room and was given excellent care from then. The nurses who …
10 mins of a basic dermatologist visit $240 without insurance with $60 discount. All they have asked is if you are self-pay, they didn’t care much about the health of the actual person. A bit disappointing, probably won’t go back.
As a loved one, we are very restricted. I’ve been waiting on the 3rd floor OR waiting room for someone having a gastric bypass. We’re not the only ones. The food network or the cooking channel have been playing all day. Cruel.
I do not recomend this hospital to anybody,specially the elderly,my mother was admited with a blood infection and died because of a terrible nurse who does not do her job right,she had real high blood presure and the nurse never called me …
Would like to start with the “Wins” – the Physicians and Surgeons are ranked among the top in the Nation; thus my star rating. BUT… the facility, technogy and staffing is beyond acceptable and should receive ZERO STAR. With millions …
Mother being treated told her doctor doesn’t exist by secretary in front desk. Then I have mother on speaker phone and her doctor Giselle hernandez does exist and shows up. and says “who says I don’t exist I am here” I called the police …
I was on the market for a new insurance plan (due to an error) and the Neurosurgery scheduler, Thalia Acosta, confirmed that UHealth takes Cigna Connect. I went ahead and enrolled in the plan. Today, 02/01/23, the plan is effective and I …
I’ll be plainly brief. No longer a premiere hospital by far. I eral 3.3 rating for a hospital is horrible. 2 visitor per day regardless of you’re there for 5 min is just inhumane. They should be fined and sued. Family being barred …
UM Health Tower at 1400 NW 12 Ave. In Miami, May well be a death trap, or a serious illness trap. The bathrooms at the lobby are filthy, have no running water and plenty of urine all over. …
So far I am very disappointed. I need to have surgery, my first visit to meet the surgeon and I’m told my insurance isn’t verified and my appointment will probably be cancelled so I had to wait around after driving over an hour to get to …
The hospital registration desk and any other appropriate areas should have a Written NOTICE Posted: Letting patients family members/visitors know ONLY 2 Visitors are allowed PER DAY due to COVID safety precautions. Family members can rely …
The front Dest staff in this area of the hospital are horrible. Please be aware of the number of guest restrictions that are put in place . They do not follow their guidelines, initially they allowed two guest upstairs and after returning …
This hospital is part of the Jackson Memorial Hospital system. Most people I confer with state that they prefer to go to this particular hospital. Being that it is a” teaching” hospital, many of the doctors/nurses are very dedicated and …
I can’t reccomend this hospital enough! I have had 5 surgeries in the last 5 years both in the UK and here in the US. Along my journey of multiple hospital visits and multiple medical professionals, I have never come across somewhere where …
Not a problem with medical care. In short, I had surgery done in June, and paid my substantial portion with a credit card. In the meantime, before and after I was asked to pay for additional fees connected to this surgery. A little …
It is so sad to experience first hand the lack of empathy that the staff, especially the security and greeting staff has with family members of those who are terminal. …
I highly recommend UHealth Hospital for their exceptional Doctors, Surgeons and the nurses. Dr. Arnold is highly recommended by other physicians. The medical teams treat you with kindness and respect, shout out to my nurses Dianelis, …