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Terrible costumer service from multiple of the specialist. I do not recommend, bank with summit credit union instead. They have way better costumer service.
NEVER get a mortgage here!! They will pass you off to dozens of people so they can have a vacation, which will eventually mess up your mortgage. They screwed up my mortgage. I have spent OVER a month trying to fix this. I sent the SAME …
I have been a client of UW Credit Union since moving to Madison in 2003. The staff in the branches I have visited are always very friendly, knowledgeable and helpful. The web branch is fantastic too! I highly recommend UWCU!
Best Bank/Credit Union. Staff is Great. Easy and Honest. Up front with you. Home Buying Class is awesome if you are looking to purchase a home. I can’t say enough.
Easily the worst financial institution with which I’ve banked; this includes the big national chains as well as CU’s in three states. UWCU is demonstrably inflexible, profit-centered, and inhuman. Good riddance!
Wish I could give UWCU lower than one star. I have a vehicle loan through them, but I do my banking elsewhere. The only way I can do autopay from my other account is by printing off some massive form, filling it out, and sending it back. …
Best bank EVER !!!! Have used this bank for 20 years. Moved to several other states and still have this bank as my primary account. The app is amazing, the staff is always available, and happy to help. I wish my account with WF was as exceptional as this one.
Paid off my Jeep loan early and what was my reward? That they snagged the last $5 out of my savings account after I lost my fee waiver, THEN closed the account (they could have done this in reverse and mailed me my money). I’m always left …
UWCU – your online platforms could use improvement. If I want to make a loan payment online, I should just be able to log into my account and take care of it. Instead, you have us using two different systems with different registrations and …
They have some of the most unfriendly staff I have ever encountered with a financial institution. New trainings need to be implemented for claim specialist , because the costumer service is awful.The costumers are the reason the employees …
Their 1st time homebuyer discount is very shady and prey on vulnerable customers (1st time home buyers that are unfamiliar with mortgages, Lender Credits, Seller Credits etc). …
I began the process to recast my mortgage in October 2021 and have never had a worse experience in my life. I’m still having problems 3 months later. Everything must be done via phone and paper -even though my actual mortgage could be done …
This place is dirty. Avoid it at all costs! The people will not work with you and they’re more than happy to screw anyone for an extra dollar. No grace. No mercy. No regard for their customers at all. Choose literally any other credit union …
I started with UW Credit Union when I started school at UW Madison in 2012 and now 3 cars later, a mortgage, student loan refinance, a HELOC later I still stand my them being an excellent choice. Their rates are and have always been …
I have been with UWCU for over 41 years and I cannot say enough positive things about working with them over the years. If you have accounts at a bank, especially a national one like Wells Fargo, etc., you owe it to yourself to check out …
I have been with UWCU for nearly 10 yrs and my experience overall has been generally good. Last year, my partner and I started thinking about buying a home so we attended one of their First Time Homebuyer Seminars. There, we saw Todd M. …
This is not in reference to the Corporate office. It’s in reference to your online interface with your customers:
I am new to UWCU. I recently purchased a new car and the dealer set me up with …
Their mortgage department doesn’t know their left arm from their right. We have 2 properties. Every year we get several threatening letters saying they have no record of property insurance. They then force me to obtain PDFs of the …
I love everything about UW Credit Union, especially the staff and customer service. I moved out of state 3 years ago, for family reasons, and wouldn’t dream of changing my bank. I’ve had no problems whatsoever having a “long distance” bank, although I do miss getting to see folks in person.
Since retiring I have done most of my business with UW Credit Union either on-line or by phone. Staff are consistently professional, knowledgeable, and friendly. In my opinion, that’s a winning combination. At first, I wasn’t sure long …
We left Wisconsin in 2014, and have done all our banking with UWCU online. Good experience, generally.
Hands down the best financial institution I have ever used. Why anyone would use some other “bank” if you can use the UW Credit Union is beyond me.
great staff
Best bank ever
N/A
N/a
Just the opinion of our president by an employee of this company.
great service getting a car loan
Attempts to take away arbitration rights from customers.
Thank you Jessica and your fraud team for helping me so much in my time of need!
Blake from customer service is very polite and answered all my questions. Really helped!
Great
This isn’t a branch. Don’t go here for transactions. They do have conference rooms you can rent.
I had a simple account transaction request. The branch that answered transferred me to a manager, who HUNG UP ON ME. GO ELSEWHERE!
I definitely don’t like the customer service and I still can’t access my account after opening.
Terrible costumer service from multiple of the specialist. I do not recommend, bank with summit credit union instead. They have way better costumer service.
First time auto loan , amazing experience!
NEVER get a mortgage here!! They will pass you off to dozens of people so they can have a vacation, which will eventually mess up your mortgage. They screwed up my mortgage. I have spent OVER a month trying to fix this. I sent the SAME …
Professional, courteous and timely customer service for an auto loan out of state. Thank you UWCU!
I have been a client of UW Credit Union since moving to Madison in 2003. The staff in the branches I have visited are always very friendly, knowledgeable and helpful. The web branch is fantastic too! I highly recommend UWCU!
SUPER FRIENDLY EMPLOYEES, EXTREMELY HELPFUL EMPLOYEES, EVERYONE HAS BEEN FAST AND EFFICIENT.
Best Bank/Credit Union. Staff is Great. Easy and Honest. Up front with you. Home Buying Class is awesome if you are looking to purchase a home. I can’t say enough.
Easily the worst financial institution with which I’ve banked; this includes the big national chains as well as CU’s in three states. UWCU is demonstrably inflexible, profit-centered, and inhuman. Good riddance!
By far the best banking experience . People and services. Been a satisfied customer for a decade, even keeping the accounts after moving out of state
Wish I could give UWCU lower than one star. I have a vehicle loan through them, but I do my banking elsewhere. The only way I can do autopay from my other account is by printing off some massive form, filling it out, and sending it back. …
Best bank EVER !!!! Have used this bank for 20 years. Moved to several other states and still have this bank as my primary account. The app is amazing, the staff is always available, and happy to help. I wish my account with WF was as exceptional as this one.
Paid off my Jeep loan early and what was my reward? That they snagged the last $5 out of my savings account after I lost my fee waiver, THEN closed the account (they could have done this in reverse and mailed me my money). I’m always left …
I’d like to complain about how bad the customer service is, but truth be told it doesn’t even exist in the first place!
UWCU – your online platforms could use improvement. If I want to make a loan payment online, I should just be able to log into my account and take care of it. Instead, you have us using two different systems with different registrations and …
They have some of the most unfriendly staff I have ever encountered with a financial institution. New trainings need to be implemented for claim specialist , because the costumer service is awful.The costumers are the reason the employees …
The banking/everyday part of UWCU is great – easy to use website, helpful staff, pretty much anything you need is easily available. …
I’ve been a member of UWCU for about 15 years. Wouldn’t recommend.
Something has changed in the last few years. Service is poor. Maybe they have …
Their 1st time homebuyer discount is very shady and prey on vulnerable customers (1st time home buyers that are unfamiliar with mortgages, Lender Credits, Seller Credits etc). …
I began the process to recast my mortgage in October 2021 and have never had a worse experience in my life. I’m still having problems 3 months later. Everything must be done via phone and paper -even though my actual mortgage could be done …
This place is dirty. Avoid it at all costs! The people will not work with you and they’re more than happy to screw anyone for an extra dollar. No grace. No mercy. No regard for their customers at all. Choose literally any other credit union …
I started with UW Credit Union when I started school at UW Madison in 2012 and now 3 cars later, a mortgage, student loan refinance, a HELOC later I still stand my them being an excellent choice. Their rates are and have always been …
I have been with UWCU for over 41 years and I cannot say enough positive things about working with them over the years. If you have accounts at a bank, especially a national one like Wells Fargo, etc., you owe it to yourself to check out …
Thanks for making the loan process for my home purchase incredibly swift and efficient. …
I have been with UWCU for nearly 10 yrs and my experience overall has been generally good. Last year, my partner and I started thinking about buying a home so we attended one of their First Time Homebuyer Seminars. There, we saw Todd M. …
This is not in reference to the Corporate office. It’s in reference to your online interface with your customers:
I am new to UWCU. I recently purchased a new car and the dealer set me up with …
Their mortgage department doesn’t know their left arm from their right. We have 2 properties. Every year we get several threatening letters saying they have no record of property insurance. They then force me to obtain PDFs of the …
I love everything about UW Credit Union, especially the staff and customer service. I moved out of state 3 years ago, for family reasons, and wouldn’t dream of changing my bank. I’ve had no problems whatsoever having a “long distance” bank, although I do miss getting to see folks in person.
Since retiring I have done most of my business with UW Credit Union either on-line or by phone. Staff are consistently professional, knowledgeable, and friendly. In my opinion, that’s a winning combination. At first, I wasn’t sure long …