Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Worst place to go for emergency. Sat there for 3 1/2, and that was just for vitals. So I just left and went to Lovelace. Lovelace is a much faster hospital that is more organized.
10 hr wait. Horrible experience wouldn’t be surprised if i found out people have died well waiting. Last visit waited 8hrs just to be seen less then 5 minutes and sent home and had to return a day later.
I’m not going to go into detail but I have an open wound that is seeping out all over my pants and wheelchair I’m sitting in I have thrown up about 30 minutes ago the only one that is coming by was a nurse who wanted to know my name so that …
Would not recommend the hospital nurses are rude as hell act like patients are a bother. Also treat caregivers like were useless. They give no appreciation to eachother what sadness.
30 hours in ER. Dr. and Staff good. Just a big hospital mentality. Rules to accommodate the 1% of the butts that mess it up for the rest of us. Secutity is more to prevent the wild eyed knife of gun weilding psycho from entering than anything else.
Avoid. The most unprofessional staff and they allow activities that would get every medical staff there kicked out of the profession, if it were up to me, I would change everything to salvage the place. It just seems like they are probably …
Sure wish you guys would start using licensed journeymen and contractors. It’s a shame you don’t. Someday your going to get caught and loose Medicare/Medicaid funding. Imagine what a personal injury lawyer would do if he knew who actually …
I have to say thanks to those doctors and pediatrics for all their help and support, they give to everyone every day. Thanks to you, allot of family members are in good heath, and with the rest of their family members.
-Thanks
My wife almost gave birth in the parking lot at UNM hospital and no one came to assist. Security was sleeping at the desk. No help what so ever. We finally made it to triage and the nurses were flustered telling my wife not to give birth …
My daughter is having outpatient surgery and UNMH is the only hospital in Albuquerque that does not allow 1 person to be with a pre-surgical patient. Not scientific, just controlling.
This place on top of the fact that some faculty is rude, the place is disgusting.
There is garbage and food all over the floor. The floor has layers of dirt on …
They treat you like a responsible adult patient who can take part in your own recovery, unlike many places that treat you like a child, no matter your age or status. UNM is preferable to all other ABQ Hospital’s.
Had a bad review of this hospital but they have by far come along way and is the best hospital in Albuquerque I have changed my whole family to unm fast at times and understanding
Today we sat in the pediatric ER in a room for over an hour without seeing a doctor. Could see them in plain view talking up a storm but not once did someone come in and see us. I had to call in a nurse to see what we hadn’t been seen yet. The ER doctor we saw is a joke and she blew off everything.
My wife hasn’t been feeling so good and went to another hospital before but wanted another opinion before entering we let these 2 nurses know that we heading to adult urgent care, they asked my wife what issues and she told them she felt …
People that work there don’t know what emergency service mean in the ER was there all night with possible heart attack when man with an expensive hand bag and knees injury was seen and released before myself
Excellent doctors but expect to wait since it is downtown and busy. They have a bad habit of double booking appts. Not the doctor’s choice. It the execs in their lush offices that think more about money than good patient services.
I was admitted to UNM hospital for two nights. My wallet and cell phone went missing for almost two weeks! Long story short my debit card was taken and $480.00 dollars withdrawn from my checking account. Finally I received all my property …
If I could give them 100 stars I would, you ladies went above and beyond today with helping our grandmother out with a couple of issues, I won’t go into specifics but it delt with O2 and you ladies know who you are. You are absolute angels and if I’m ever back in New Mexico and need some healthcare I coming to you.
I swear this place makes you stay here for weeks can’t go home.
They have shity nurses it’s a joke an they have people training on your young kids poking them so many times more of a chance for your children to get an …
Left presbyterian hospital because of how they were treating us.
Went into the unmh ER because my boyfriend was going into afib. We were stressed and frazzled. Treated us with respect, were very knowledgable and nice. Got us in right away and treated. Thank you.
Honestly haven’t been seen yet, so take with a grain of salt. Front staff at urgent care were very nice. Only 2 people ahead of me. Don’t think I’ve ever seen that in a urgent care before
UPDATE HAD TO GO BACK LAST WED. 5 SOUTH HAS A LARGE GROUP OF NuRSES THAT WILL TRY TO MURDER YOU. I BEG THEM TO DISPUTE THIS FACT. I WAS TOLD TO GO BACK TO SLEEP AFTER EXPERIENCING STROKE SYMPTOMS . WAS MADE FUN OF,AGAIN. THE ENTIRE …
Their billing/accounting system is a nightmare. And good luck getting someone to clearly explain their own system. I feel sorry for anyone that is elderly, seriously ill, or struggling with mental illness that have to deal with them because …
Not happy my appointment was at 930am got to appointment at 850am and they took someone before me whose appointment was at 10 because he checked in at 845 they are always slow and staff is sometimes rude
A NIGHTMARE OF NEPOTISM. Everyone in the eye clinic is related except my doctor. I wasn’t allowed to see her in an emergency.
It used to be a good clinic. Now it is a dump! They all cover up for each …
This place is a mad house we had a great dr but the facility is for the birds . Seems like there’s more staff than patients or visitors roaming the halls but very little attention to the patients very disappointed. Much better facilities in Santa Fe
Excellent experience with robotic total hysterectomy. First rate surgeon Sarah Adams, MD and attentive staff on the floor. Was discharged the next day.
Worst experience of my life. I have never received such terrible health care before. Very uncaring and unorganized. Bet they get sued for malpractice on the regular.
My brother was set under security watch after someone tried to kill him. But the doctor gave them full information after he was put under sugery and stalked me over the hospital even after security was called… no help at all… unsafe environment.
I had a small issue that turned into major surgery. The staff(doctors and nurses and techs) made me and my husband feel so informed and comfortable. Everyone was very professional and caring. They made us feel like family ❤
This is the slowest hospital I have ever been to. Great staff except they are very occupied with talking to eachother and not getting people in and out or telling you what’s wrong. Been here since 6 am it is now 12 pm seen the doctor maybe 2 times.
My mom was in medical ICU her nurse Nichole was a very awesome nurse very helpful to my mother’s needs.. keep up the good work all other staff nurses should learn from her politeness and caring for patients thank you Nicole
Pretty good hospital, after visiting my sister after she had her baby it seemed like they were short nurses in the post mother area, I could see that being a improvement making sure they have enough nurses there. Thank You
The people the work in Urgent Care are very rude and inconsiderate!! Was told to go to psychiatrics for a mental problem because I was shaking and vomiting! Instead I go to LOVELACE where they actually checked me out and found it was an …
My boyfriend has brain injury and they take really good care of him. They are very informative about all his procedures. They kept him comfortable warm and have been watching him 24/7.
Went in having an asthma attack. 5 hrs later and still nothings being done. Guess you only get care if you have covid. Also some of their nursing staff have terrible attitudes and no idea how to even do the basics.
Its cold there was no place to sit when we finally went to the back and it smelled bad. Which is better than the last time we was here waiting cuz the front waiting area cuz smelled horrendous. And when I finally told someone sI can’t …
Worse hospital in the whole state, If you are not at the edge of dying then won’t even bother to check on you. The nurses are rude and when you ask about how much longer and the just say it’s a long wait. I’ve waited six hours and not once did I get check on.
What’s the point of rude nurses at North entrance to give out face mask with their bare hands? What happened to COVID SAFETY PRECAUTIONS? I asked why they have no gloves on n giving masks to patients n she said it doesn’t matter u have to put it on anyway
This place has treated my grandma amazing… Especially the people in the ICU’s and the 4th floor. My grandma has been through hell and back with her health but, They have the kindest hearts and built a relationship with my grandma and my …
Great I love this hospital. Everytime great customer service from health care workers. Thank you unm employees. Let’s continue to fight Covid NM residents. Mask up, wash up and stay home. This fight is not over yet.
This is unbelievable, today i visited this hospital that kept me 8 hours in the ER in the mist of a Covid 19 pandemic . I eventually got to see a NP who saw me for less than 30 minutes after waiting for 8 hours I am extremely …
If I could rate negative stars I would.. experiencing this hospital from both sides as a patient and business, they suck! 14 hour ER wait, ridiculous… you call to set up appointments and get put on hold for hours and if they happen to …
I went to this hospital from another, once my temp doctor found out I’m half Native American and Hispanic, he said I’ll get fat and die and I should find another doctor at my own hospital, not him, then told me to pick up my medicine and …
I tried to do a brain surgery here for my epilepsy. During the whole treatment process all they did was change meds over and over before the surgery and some after it. They left me with a big dent in my skull and also a crooked plate in my …
If there is security, why should my ill father have to solve the domestic violence in the ER waiting room?
Why should it take 35 minutes to learn where in the hospital my father even is? …
I went in for a Covid test and they turned me away saying that I need to show more symptoms than not being able to taste and smell ,should I have sneezed and coughed him to show him I have symptoms instead of him believing me, tell me how …
This hospital has a guy named Thomas that works in the medical records department that is incompetent for his job. Don’t request just 1 record from a department because he’ll send the whole record for a life time. When I called to question …
My partner’s dad was admitted to the trauma ICU after an auto accident. -They- did a great job.. I think, I wasn’t there to monitor them. POST that, his experience in the hospital was not a pleasant one, nor was it pleasant for his …
There system needs upgrades. They need a better way to work their hospital in a better way for the people. Long wait and wrong diagnosis. They do have a few medical staff that are very nice.
I don’t clean, so you’ll do that. The last person kept forgetting to put the towels away. Sometimes the couch gets stinky, don’t clean that though because I need it for business. …
Like all ER’s in Albuquerque there is a lack of care for patients and the wait time is way pst what it should be. Something needs to be done. Patients are neglected to be seen for up to 9.5 hours. Wether they are bleeding, in severe pain, or just have a cold. No one is being taken care of.
Would rather have a back to back root canal each day for a week than have to deal with the unexceptabl incompetence of this facility. It’s difficult to understand and accept how truly deep this problem really is. I dislike being disgusted …
The place is Dirty and workers are rude. Overall cleanliness is DISGUSTING. Trash everywhere amd I waited 4 hours in peds and left because I never was called to be seen. This place is sad
This place has an amazing staff and group of providers who I believe really do care. Everytime that I have been here I was treated with respect and my concerns were taken seriously. The nursing staff is one amazing group!
I feel so bad for anyone who has to come here …. I don’t think they are understaffed because I watched two nurses one in red one in blue talking about there social life …. while no one can come and attach me back to my machine asking “ …
an absolute hell, workmans comp denied me treatment and sent me to hell AKA UNMH ER. they recommended me to urgent care but i got denied by a woman with souless eyes behind bullet proof glass rudley told me to go back to ER waiting room, …
I had been ok with unm my whole life and now it seem to be getting worse and worse, I had taken my little sister in who is 14 yrs old. I take her in and she is in a lot of pain and they send her home saying they can’t do anything for her, …
I love UNMH!. because everybody is so nice and really helpful here!. And the doctors and nurses are nice and really helpful also!. And wen your sick or even lost??. Or something?. and u come here they all really check you out and run all …
I waited 4 hours after I stood for 1 hour to be checked in. All they did was take blood and give me something to help the pain in my stomach. I wasn’t there for a cough, or a small head ach. I was there for sever stomach pains and they took …
If I could give this place no stars I would! 16 hours without an ibuprofen or a Tylenol and in SEVERE pain.my husband had gout leading to osteo necrosis and sepsis and they said nothing was wrong with him!this e.r. is full of people who …
I must say, I came to this hospital AFTER “The Heart Hospital” had NO RESPONSE to the announcement of an M.I. in progress. THIS hospital took immediate action to triage, get me IVd, get an EKG and get me to ER personnel immediately. I would …
If you are experiencing a medical emergency, do not go here. Seek treatment elsewhere. This place needs to be investigated. Abhorrent, disgusting, and unsafe environment. When those in the ER waiting room have to beg staff to attend to …
Refuses to let you take your kid to any appt unless it’s theirs. That rule would have made sense at the BEGINNING of covid, not now. Must be nice making all that money so you can get child care. Guess we can’t do anything hospital related for another year.
The worst at talking to your other doctors. My wife was being treated in the cancer Center there when she ended up in the main hospital the doctors that where in charge of her care after an operation for cancer never talked to her doctors …
I was told just now by someone who works here that they personally witnessed workers in the grocery storage area handling food items without masks on during a pandemic. This is a HUGE healthcode violation. Gross!
This is the worst hospital I have ever been in . Have been there 3 times in the past year and I WOULD RATHER DIE UNDER A BRIDGE than have to be an inpatient here ever again. …
I was having problems with my breathing and chest pain and I went to UNM and I couldn’t find anywhere to park close to the emergency room. Well after I was in the ER, my wait time was nine hours!!! I couldn’t believe sitting in the ER for …
This hospital is the worse I ever been too , 9 hours waiting to see a doctor, I understand they have a lot of Covid patients but that is ridiculous. I’ve never had to wait this long at Presbyterian.
UNM has NEVER let me down! From caring for and then referring my infant son to Stanford for 3 open heart surgeries, to rebuilding my shattered wrist, their staff has always been OUTSTANDING! You get what you give. When you sincerely show …
This is the most disgusting place to send a patient too. I don’t recommend this hospital at all. Nurses are rude and prejudice, but to cover them up they say Oh you know we have been working thru this pandemic and have been short. Ya that …
We are completely traumatized by the neurosurgeons inability to read the MRI and give a diagnosis. Completely unprofessional, zero bedside manner, zero concern for his patient. Dr. Bowers basically said he didn’t know and left the room.
Horrible awful and disgusting. Do not give birth here they don’t care about patients and have no remorse whatsoever. I wish I could give 0 stars and this place should be shut down. They will try to hold your baby from you forever when they …
Worst hospital ever. Wait time is extremely rediculous. The drs in the er and main hospital didnt give the right doseage for my fiancees diabetic father, he has bruises all over his arms that didnt even have the i.v in it. They told us he …
After living her a few weeks and having a really bad experience** at another local hospital I was leery to go in for a badly twisted ankle. I went into the UNM “Adult Urgent Care” and it was as stark a difference as night and day to my …
Simply the worst hospital! The nurses don’t know how to do their jobs been trying to follow up my wife’s surgery cause she still is bleeding from a surgery done a week ago i called the hospital and no one can help me this is ridiculous
Great doctors and super amazing, attentive staff but horrendous security. Eddy was horribly rude to me and my family during an ER visit. We were forcefully escorted from the patient room and yelled at down the hall as we were complying with …
I have used UNM and their clinics for decades. Have ALWAYS received remarkable, exceptional care. My GP is Dr. Valerie Carrejo at the 4th St North Valley Clinic. My brother had been seriously ill for years requiring 2 emergency …
Who could possibly give this place 5 stars!? When i was having my baby the doctor went in the room and tore the amniotic sack with a hook so i would have my baby faster but she scratched his head. Thankfully it was only a scratch. I also …
So I got here since midnight with my papers and even my x-rays on a disc. I told them what was wrong and they barely got to me at 6 a.m. and took another x-ray for my broken ankle. Then the doctor put me in an area and told me to wait so …
Literally worst traumatizing experience of my life. If you have a car accident ask to go anywhere but here. They treat you like a criminal, leave you in the hallway like a janitor bucket, badly positioned neck brace, don’t clean up your …
Currently am still waiting for my husband to be seen by the doctor and we’ve officially been waiting for 9 hours and it’s 4am. The hospital is dirty and smells so bad. Not to mention their nurses are rude and short. Recently moved here and have never experienced a hospital like this. Truly pitiful and sad
Take my 5 years old to this hospital, horrible service ever, thanks God that we are not from this state, but this is the most horrible service ever, my kid was bleeding nose and ear, and NOBODY give me at least a wipe, the nurses and the …
Absolutely the WORST EMERGENCY ROOM.. after waiting for 4 hours in waiting room they took me in the back. After an hour wait i asked the nurse when I get to see the Dr and they couldn’t tell how long more i had to wait and that was when I …
I never really write reviews maybe 2 in my life . Just want to commend the Beautiful Experience we got at UNMH when Our daughter delivered there child . Our daughter was there 3 days – our nurses and her mid wife were beyond Amazing Every …
By far the worst service I ever gotten. I told them that my knee needed to be popped back into place so I waited 2 hours just to get seen waited another 1 hours for ex Ray’s waited another 3 hours just to get a room waited another 2 hours …
My friend was there since last Tuesday And she was bed ridden and was kept wet and never bathed. She smelled au if a fungal problem under her belly and breast. Very bad care. I understand about the covid19 but not keeping the patient dry and cleaned. Very upset, I might have to get the news media involved.
I would like to thank the staff, at UNM. I was at another hospital for 6 days.
I started at UNM ER, the staff escorted me to the UNM UCC along the way explaining the process. …
I have never seen a hospital where patients who were in a car wreck and taken from the scene of the accident by ambulance in C-collars were brought in by wheel chair and made to wait in line for triage with every other walk-in patient!!! …
So it’s ok but I wanted to eat in the cafeteria around 3pm after my appointment and the cafeteria had many choices to eat and get drinks with ice and now everything is prepared and package and can’t get any hot food except pizza no salad …
Stay away from this place. They deserve 0 stars – my son was transferred from a phenomenal hospital to this filthy prison of a hospital for an mri. There were holes in the sheets and filthy black floors. The nurses were rude and cancelled …
UNMH is such a joke. They will make you wait months for an appointment and then cancel 2 days before. They have such long wait times and are never friendly! Lovelace is waaaay better!
I was literally waiting in the ER waiting room for 8 hours…. I had a really bad allergic reaction and was given every excuse in the book as to why I couldn’t see a doctor. I had asked for a blanket because it was awfully cold and the nurse basically told me to F off.. Presbyterian hospital is way better
Update: it’s midnight and I’m still waiting to be seen. I’m from out of state and need treatment, it’s not as if I can go to my doctor back in Pennsylvania.
University of New Mexico Hospital is a disgrace. I arrived at their urgent care …
The parking is not handicap accessible. Especially to those with severe physical disabilities. When medical professionals have to take their individuals to appts here we’re often late just due to parking (picture pushing a 300lb person …
Avoid UNM Neurology if you can… As part of check in i had to go over to a row of phones to call in my insurance information… I then had to wait to complete my check-in and based on what i saw that put me back at the end of the line to …
My 5 year old son went into septic shock and I couldn’t believe the level of care we received here. In the ER we had 3 doctors, 2 nurses and a tech in the room within minutes of our arrival. One of the doctors even walked us up to the ICU …
If I could give 0 stars I would this hospital is the rudest, most slowest, most unorganized hospital I have ever been to in my entire life! The staff is not helpful they’re so rude and the nicest person here is literally them man running the trolly from the elevators!!! Gross
All I can say, politely, about UNM Hospital is that their customer service for billing may or may not be any good. I wouldn’t know after attempting to pay my bill 4 times via their only contact, phone. Third world service at best. No way to …
The wait times are absolutely ridiculous. My mom was rear-ended in a very bad car accident and she waited from 1PM in the afternoon to nearly 10PM in the ER until getting a room. The nurses and doctors were great… but the wait time in the ER was unacceptable. If your insurance covers it… GO TO LOVELACE!
Had a bad car accident month earlier. Had been home and discharged for 3 weeks.
I fall, have some breathing issues…..I actually called 911 because I as honestly scared. …
Well let’s start at the beginning. Had defects in abdominal wall the had to be fixed multiple times in general surgery and once in Emergency room. ER awesome. Dr demirest (spelling) he is head of surgery botched my abdominal surgery cause …
Years ago UNM was a good hospital with and excellent emergency room care. Now it could win a competition among the worst of the worst of intercity hospitals in the nation. No hand soap in the most critical of bathrooms, and no rooms causing …
My father was just at this hospital for 5 days. Was in the emergency room for over 24 hours before transferring to a room. This hospital is filthy and the service was unacceptable. Nursing staff not at all attentive. My poor father said he will never go to this hospital again. Take a clue my goodness and look at all the reviews given.
Arrived at 8:00 AM for an appointment only to have to fill out 3 pages of personal medical history. Only a day earlier did I receive a phone call at 7:20 AM asking me to preregister. That was 7:20 AM. I was there for a Vascular follow up …
Thanks to the doctors and nurses for the great attention and care I received. (I will check my bill later. 😉 lol) Congratulations to Dr. Spafford for a job well done. My surgery went really well and I seem to be healing very well. You …
My dad was admitted with a severe infection and has been at UNM Hospital for 5 days now. The Surgeons, Drs, and especially the nurses and technicians have been so awesome! They show they really care by talking to him and explaining what …
I was taken to UNM ER after an accident about a month ago. A lady ran a red light off the I-40 Frontage Rd & 6th Street and totaled our car. They have a lot of fast drivers, drunk drivers and inattentive drivers here in ABQ so be careful. …
I wouldn’t recommend going to there ER. My wife had been waiting in there all day and they still haven’t told her anything about the results. I understand we are in a pandemic but that’s their jobs. They need to get better organized.
I always come to UNM for everything. My pain was severe and yet have been helped. I waited at the urgent care before and they were more sincere and adequate. If I could get this nurse name I would call and have her reviewed. Most of the RN …
Family Medicine is horrible.
Deborah Bear at Family Medicine discriminates against her patients for their religious beliefs and refused to complete an appt due to her own personal beliefs …
Ah, the greatest joke of all! I was in a rollover accident in Las vegas, NM. Thanks to the visitor center and no one else, I was able to make to what I thought was a real hospital to seek medical care. The starts are literally only for the …
Just got home from pretty major open colon resection surgery. I only take time to submit reviews if my experience is extreme. My experience with UNM Hospital was extremely good. From diagnosis to discharge my experience has been …
The worst thing about waiting around for them in the ER is that no one takes the time to tell you that they’re working on it. They will leave you in a room for hours before popping in to give you an update. Which somehow always leaves you …
I Was At The Emergency Room. Because I Was Sick With Gastritis. And The Doctor At The Emergency Room Are Very Professional. And They Put An IV For The Gastritis And I Am Feeling A Lot Of Better. Right Now. I Was A Patient Since 2010 When I Was A Teenager. At 15 Years Old And They Helped Me A Lot. ER Team Saved My Life.
From the ambulance drivers to the staff in the emergency room to the cardio ICU service dog and best friend was listening and accommodated by UNM Hospital staff thank you
I would avoid coming to this facility unless you want to be de humanised. The people working there are stone cold without remorse. I watched the security guard wheel a man with a fractured leg to the street and left him there for hours. I …
My father got surgery here! Everything went well but some of the staff is rude. I have a 4 year old daughter and as soon as we arrived to his floor unit a nurse came up to me and rudely said that children under 14 can’t be in there and that …
This place is a joke. Dirtiest and one of the scariest hospital I’ve ever been too ever. Pure filth, waiting areas and bathrooms are very seldom cleaned. And they’re jammed packed with people setting up camp basically. They take all the …
Dont want to give too bad of a review. Everyone ive encountered here is very nice. But last year when i was 21, i had a miscarriage. Super painful experience for me and one of the transports taking me for an ultrasound made an off handed …
Donna, who works with billing and prior authorizations was personable, helpful, and able to assist me even though I was an out-of-network patient. She responded in a timely manner, communicated effectively, and is a good representative for UNMH. I am impressed with the service I received from staff, billing, and scheduling.
I just don’t know what to think about how much the quality of the care can vary so greatly from shift to shift.
The lack of respect towards a patient can also vary greatly depending on the …
This hospital may have some good doctors and surgeons but they have no compassion and should be closed down. My mother was there for a broken hip. She had mild dementia and I stayed with her in her emergency room but when they took her to a …
Nurses and midlevels here do a terrible job! Never got updates from the NP. Asked to see a doctor and got yelled at! Nurses can’t even get an IV in. There’s no such thing as a good nurse anymore!
This hospital and all the staff, doctors, interns were just amazing. Professional, helpful, saved my mother again. Less than 24 hours she is back home. Thank you to all the staff that helped her.
The doctors and nurses here are great. The only criticism that I can give is the financial office is horrible. I have insurance for y daughter and the refused to bill her. They refuse to keep that information n her file. They are now going …
Daughter was left in the waiting room for 6 hours in excruciating pain at UNM. They never tested for B1 or B2 deficiency; that is what was wrong (neurologist and Lupus Dr found it; she’s getting infusions. Four ER trips, two to Lovelace …
If I could choose 0 stars I would. This was by far the worst hospital experience in my 27 years on this earth. I spent 5 hours in urgent care, including 1.5 hours in an empty room to be seen by a doctor who only came because I went in the …
UNM hospital is very professional. The hospital itself has comfortable rooms and serves quality food. The medical care at UNM hospital is very uniform and monotonous because UNM is in the metropolitan area. From my experience with UNM they …
My son passed away there almost 2 months ago. He was brought into the ER by ambulance with a gunshot wound. I was notified that evening a little after 7pm I was at the ER about 20min later after a whole lot of run around they finally gave …
My grandpa had stage 2 lung cancer, a doctor here took his sweet time on doing anything and now my grandpa has stage 4. The doctor could have done something but he didn’t give him medication or any treatment whatsoever. Be careful who you see here.
I have received some of the best care I have ever had during my most recent need to be hospitalized. The staff, especially those on 4 South and most importantly Phillipe in the ICU, repeatedly exceeded my highest expectations on my own …
Go in with severe pain caused by gallstones, was forced to sit in the covid center FOR NO REASON.
I was never given the chance to refuse a test that wasnt needed (your seriously …
I didn’t think the doctor closed me up properly, but I figured she knew what she was doing so maybe it was supposed to look like that. Went in for a follow up and she asked what happened to it. It looks infected. 🤦♀️. Now I get a letter saying my personal information was breached and I could be a victim of hacking. 😡 …
Too bad the higher ups don’t realize that their staff retaliates on patients by denying care or being mean and rough during care, from the scheduling department to the inpatient floor Nurses and Radiology Technicians. I have not …
dont trust the surgery team here they are so dangerous and unprofessional they ended up killing my dad. Before he was seen here he had a 99 % chance of beating colon cancer after the 3 procedure from there surgeon he came crying to my mom, …
I personally worked there for 2 three month contracts as a travel nurse from dec 2007 until June 2008. Loved it there! Staff was wonderful! They just don’t have enough rooms throughout the hospital. Long wait times. But great system and management. Big Mike. Skinny Mike. Robert.
UNM Hospital is absolutely the best in New Mexico. Their team care approach is amazing, everyone who walks in to your hospital room is fully informed about your case. My son has been hospitalized here six times and I have greatly appreciated the dialogue I’m always able to engage in with his care team.
Came with my brother for an outpatient heart catheterization. Very impressed with the competent and caring staff. Everyone was pleasant and explained what was happening to my brother every step of the way.The facility is clean and …
Very rude staff in the ER department who are ready to dismiss your symptoms cause they are busy. Very disappointed in how I was treated. The staff is usually so nice but they were short with everyone and immediately wanted to dismiss my …
My experience with UNMH has been great! I had my knee replaced there and all the doctors and staff has been awesome!! Just remember when you go to an ED expect to wait! You don’t see the critical ill people coming in the ambulances, or …
Out of the three major hospitals. Lovelace, Presbyterian, and UNM. They have the worst emergency room. Expect to wait 18-24 hrs before you get seen by anyone. This hasn’t changed much from 3 years ago it rooms 17hrs to get seen. I think …
One word for this place is AMAZING! My husband is currently in critical condition here at UNM hospital. They have taken such good care of him and been wonderful to me as well. During this hard time they have been very informative updating …
Worse experience ever.my adult daughter that has a mind of a baby was transfer to this hospital.I called to see if I can be with her in the room the nurse said yes.Once I got here the securities refused to call the nurse to let me in.I told them I was her guardian and her diagnosis.They still did not let me in.
Most of the people are nice but the set up is awful, the parking garage is a joke. I was completely exhausted by the time i reached the correct part of the hospital. And i pretty healthy i cannot imagine if i had a serious health issues, …
My husband and I have been waiting for a very long time. We know there are a lot of other patients, but this is ridiculous! We have now been here for 8 hours. Glad we live in Michigan where there is superior health care. Believe me, I have …
Feels scared to have been in their care after seeing quality of service. Care can become dangerous I think with the Student teaching. In Obgyn unit I was forced to take three Iv needles from students who didn’t even know how to put a …
This hospital saved my daughter’s life. The doctors and staff were absolutely amazing and went out of their way to make myself and my daughter comfortable during a very scary and stressful time. The facility was clean and organized, I was …
I would normally talk directly with the person in charge of billing at UNM Hospitals about the terrible service I received from that department, but the person I spoke with in billing told me — over and over — that I can’t talk to anyone …
Please reconsider getting dropped off. I arrived 30 minutes early as suggested and there way absolutely no parking only in the overflow which i didn’t know where it was so I had to reschedule for another time. If you have to go get dropped off.
I was admitted on Tuesday, may 4th for a Tylenol overdose. I was unruly and rude upon arrival until I fell asleep (time undetermined by me). I have small recollections of these instances but I believe them to be true from the fragments I …
Worst experience of my life. If I could give a negative I would. My bf went in with EXTREME pain in abdomen. They gave him 3 shots of ketomine which made him totally freak out. They then tied him to the bed and we’re yelling at him that …
U.n.m.has the rudest nurses I’ve ever seen. With the most mid evil practices. Rooms are clean of course but I would rather stay at a cheap motel, or another hospital! …
My wife stayed in the hospital for one night. The experience is mixed. Haben, the day nurse, is very good. She was on top of her duties, asked what we needed, and did whatever she could to help. When she left for the night, she got the …
My doctor sent a referral for me to the Rheumatology department or clinic. I called once a week for the past 3 weeks to check the status of my referral. On the last call I was told that it takes up to 2 months to process a referral and if …
We thank every single worker of this hospital for the comidment they show taking care of patients. May God keep them safe while they take care of our family members. My brother was hospitalized on the 3rd floor and he received the best …
I have Cystic Fibrosis a lung disease, I come into this hospital once a year or even sometimes twice for IV antibiotics my Dr told me to go through the ER to be checked in and I would be put up into a room. First off the ER is the last …
My mother was admitted to the UNM Hospital 5 days ago. They kept her in ER for 3 days. She finally got her own room. She is in her 80’s. She was being evaluated for a possible stroke. They kept her laying on her side for 4 days and …
Thanks to all the cancer oncology team of Dr. Nir for doing my procedure. Thanks to the professional nursing staff and techs ( that I didn’t get the names I’m sorry) my experience was very good. Thank you (nurses) Susan, Norine, Laura, …
I hate this hospital. They do whatever they want. They don’t care about the patient’s. They are rude. They ignore court orders. I have never had a good experience here
Been going here for almost 5 years and the obgyn doctors and ultrasound techs are freaking amazing Beth tarrant is one of my favorite midwives. This hospital is always been my favorite thank u for all your hard work. ❤❤❤ one of the best hospitals to have your babby .
I came in to the urgent care and the doctor there said I had to go to the ER because they couldn’t do a cat scan there. They brought me to the ER and they said it would be about 6 hours it’s been 10 and I still havent gotten the car scan. …
Emergency department is a joke left my son sitting in waiting for hours after he was brought in by ambulance. And worried about the dope fiend firts.unm hospital is the worst
I have gone to UNM for years and have had both good and bad experiences but nothing beats my visit Wednesday, October 21, 2020. I went in the ER because I couldn’t breathe. Everyone I dealt with was amazing. They had me in a room in the ER …
I have been to a lot of hospitals but none of them hold a candle to unm. From the ambulance to the emergency room to my room all the way to the operating room everyone that I came into contact with was absolutely wonderful. Everyone was …
Highly unprofessional. We were excited to start volunteer work here. However, we never received the mailed paperwork and when we called them to inquire about it, they merely said there was an issue with the mail company (but we later found …
I am a frequent visitor at this location to many departments. Including many admissions for my medically fragile kiddos. They always listen to my concerns and are great with my kids. Love that the kiddos have their own ER dept which …
Worthless. Went to urgent care. Sent to ER. Sat for 4 hours at which time I made them aware I could not sit any longer related to pain. They said their are plenty of other hospitals in Albuquerque so feel free to leave. This is after I …
Been in the ER since 3 pm. They shuttled me here and there without anyone knowing a timetable. I asked a couple staff members for a drink of water, especially after the blood draw tech said I was dehydrated and he was having trouble getting …
Have received numerous bills from this worthless hospital. Billing needs to stop sending Tricare statements to Triwest, ITS NOT THE SAME. Secondly, Contract states that they cannot bill the beneficiary before billing the insurance which …
This place radiates a horrible aura. The hospital is well kept and looks pleasant enough, but this is to distract you from the sadistic and un nurturing nature of the staff. I’ve been here several times and EVERY single time, no matter how …
This hospital has no compassion for patients or their families. Doctors and nursing staff feel entitled to disrespect you and your family. This hospital is not a service to the community when you can’t understand and help a patient reach there families.
I am told I have to be on a medication that has to be monitored however the anticoagulation clinic has made this impossible by making appointments I am unaware of or telling me I have to make weekly appointments that are while I work i …
One of the best hospitals in Albuquerque. I transfer from another hospital after I was brought in for an asthma attack and was given great service. I had to take one star because they seen rude to a homeless lady because they were tired of …
Worst experience ever. Sat in the waiting room for 12 hours before seeing dr. Then saw a resident for less than 5 minutes. Told him I wanted to leave. I was told I could go AMA. Didn’t want to do that. Basically I still had an IV in and …
I am writing this review in place of my little brother who is indisposed at this time due to a medical emergency. His face had swollen and struggled to breath. This hospital is absolutely terrible and I do not recommend anyone going here! …
If I could give a 0 star rating I would. We had terrible experience here with ED, as well as the doctors and nurses. Then when asking to speak to a supervisor no one wants to handle this. Your Ed doctors are extremely incompetent and so are your charge nurses. Thank goodness for other hospitals that have the caring staff
Let everyone in New Mexico know that you may or may not be seen by a physician but you’ll be charged as if you were seen by a doctor. The nurse practitioners order too many tests and don’t know why they’re ordering them. Demand better for your healthcare!
Despite some long wait times. I have always gotten excellent care here. The doctors explain everything really well and the nurses are always nice. Of course theres good and bad to every hospital ER but for the most part my experience has been positive here.
Over a moth ago my wife fell at home and broke her nose at around 9:30am – I took her to the ER at Sandoval Regional (a UNMH satellite facility), and we waited for about a half hour to be taken to an exam room. So far, so good… but then …
I did not want to give a star ! It’s so so so dark, no street lights at night* it’s a maze of construction you can’t park any were ?!?! Waste of time and effort at least paint the road to go and park not just to the middle of the building and have no we’re to go I fell so sorry for us 😔 …
Most doctors are ok some are good, but the nursing care has a lot to be said about them. There are some but very few good ones the rest are lazy, incompetent, inconsiderate, and don’t follow the orders on chart. They don’t check on patients …
I recently had a stroke and I was in the ICU – Neurosurgery care unit. I just want say that while I was at UNMH I had the best care of doctor’s (Dr. Elyas and nurses Alexis and Anna and Adam). The surgeon that operated on my brain spoke …
My wife of 51 years needed emergency care for 7 days and we deeply appreciate the Doctors and Nurse`s and staff. Even the way Maria who kept her room so very clean. But a Nurse by the name of Norah Kissell RN deserves to be praised for the …
I want to thank the entire ER staff for their technical expertise when my heart stopped on the table 10 min after arriving. All of the Nurses, Doctors, echocardiogram techs, anesthetists, X-ray techs, EKG techs, surgical staff, specialists …
Back in 2016 UNM pretty much saved my life. Been having to come back here a few times a year since and the service and staff are always top notch. I highly recommend this hospital!
The nurses in 4 West are so caring and compassionate. It seems to be a challenging care unit but they are true champion nurses. Roberta, the o/n charge nurse, among others there really care about their patients.
On the 3 floor no nurses are not helping and they are chatting too much with each other and my wife was calling for them multiple times and they said they were going to come and never came not even once
Had a visit to ER yesterday while the staff was nice and attentive, every place I was taken in there was filthy. With all the worry of infections one would think maybe cleanliness would be higher priority.
I have been having a wonderful experience. I have been coming here plenty of times for the past 6 years. From appts to procedures. There has been a couple of times I get staff that is rude or just felt rushed, which is normal having to deal …
Bad bad bad bad never run across a hospital who don’t care about human beings. So why are they still in service. If it was less that 1star that’s what they deserve. Please people reviews do count before I was not very a review kind of …
Only leaving a star to provide this review. They don’t deserve it. My Hipaa was completely violated. The quality of care was very much lacking. I waited 6 hours and got nowhere with this ER besides bad attitude from the triage nurses. I’ll definitely contact the Attorney General regarding poor services and practices at this hospital.
Chose to have my baby girl here rather than Lovelace, do to all the negative reviews they had. I am so glad I did too! The nurses were amazing. They were so kind, attentive, and explained everything very very well. I’ve never had such a …
I’m quite slow on this review. We had a daughter that was life flighted to this hospital from northern New Mexico from a horrific car crash that killed her boyfriend. These folks did a excellent service to her and us in saving her life. …
Don’t ever go to this place! Homeless people use the ER as a poaching ground for unconscious people to rob and the nurses really don’t care! they pretend like you’re crazy when you tell them that you’ve been robbed…..
One of the worst ER experiences I’ve ever had. While the intake nurses were very nice, after taking my vitals, I sat for over nine hours waiting for care and was completely ignorned. I checked a few times to see what the staus was and was …
I came in 3.19 to be induced and choosing this hospital was the best decision i ever made. Labor and Delivery was great i had a couple nurses who were absolutely amazing and made me feel comfortable. the doctor listened to my concerns …
I have experienced the absolute best care i have ever had in any medical facility ! And i mean from the reception desk all the way through the emergency room in patient care and multiple surgeries !! Floor nurses are the best !!! Doctor …
Hospital was great in customer service. The restrooms were all disgusting and or non functional. One restroom had a patient gown, electrical wires for ekg and dirty paper towels on the floor. For a Hospital, I figured high traffic ares …
I visited UNM hospital a couple of years back when I was a student. I have great things to say about nurse as a profession, but the nurse I met at the urgent care was incredibly unprofessional and immature. She made fun of my symptoms with …
I wish I could give zero stars. This place is the worst medical care system I have ever experienced. The people from the appointment setters to the the nurses, nurse practitioners to the doctors are awful. No common sense. They cancel …
I love UNM. Also, the audacity of this employee refusing to wear a mask correctly for a span of like forty minutes as I walked back and forth, while we are still under a mask mandate in this state and this hospital’s website tells us that …
Absolutely worst hospital!!!!! My dad has been brain dead for over 7 hours and I still haven’t been able to see him to say good bye. Thanks you fing a holes!!!
I had bad dream which truth was reality of worst nursing care I ever had. Makes you wonder if patient really matters or maybe the paycheck is all she thought about.
After multiple botched surgeries (rotator cuff and elbow) in addition to this hospital wrecking my credit with fraudulent charges that were supposed to be billed to insurance… I will never trust this place with my health ever again. Do …
You could die waiting and no one will know. I was in severe pain, ER security stood in front of me and didn’t notice. Was transferred to Urgent Care, took nearly an hour before I was triage. I was taken to Radiology, waiting over an hour. Meanwhile staff complained about their upper superior, texting, etc. Still waiting. Sad!
I’d like to leave a couple comments for the mother baby unit, and the nicu unit. Iv came to this hospital and had 4 kids deliverd here. The first three were great experiences. This last one was horrible alout of these nurses littery don’t …
I’m the head manager at Sahara Middle Eastern Eatery and we have always been with UNM Hospital for many years serving up delicious food to them. This time we did a catering for them putting extra care and time into making all dishes serving …
Do not go here if you have a choice. Not all hospital care is equal. UNM provides documented substandard care in a dirty facility. I could go on for an hour. Be educated about your care. The nursing care in the emergency department is …
Multiple disastrous experiences w this hospital from 3 hour wait time for scheduled appointments (Thanks Dr.Mercer) to misdiagnosed ailments, failed surgeries, and lifelong pain and suffering due to incompetence on every single front. Many …
The pediatric ED went above and beyond for my daughter. I can’t thank the staff enough. The triage nurse was amazing she got my daughter treatment immediately when her oxen was low. The RT that came in was outstanding! She taught me a lot …
I am so lucky to have been flown to UNMHospital on August 17th. The care team on 5south were beneficial in my recovery from a stroke. 3 weeks later I am home feeling good and thankful
One of the worst hospitals I have ever experienced. I was on a waiting list to see a doctor for over two years. I received a call that they were canceling my spot because “it had been so long and you are unlikely to see a physician”. My …
No one wants to need an ER. Most ER patients are in pain and a bit traumatized when they arrive. What I observed as one of those patients following a car accident, was caring and professional staff working hard in what almost felt like a …
Amazing healthcare but “officer” Corey, a security guard there is extremely bias and treats certain people better than others. He’s a bald guy who honestly makes you super nervous if you’re sure not a certain demographic.
Unprofessional advice from a female doctor. My son was in the hospital for 3 days. Today on December 28th he is getting discharged he said he had a male doctor this morning and was very nice and polite so I think that doctor so much for …
Medical records staff are rude. I requested medical records, and I even paid for my records. I received a Cd with no instructions, nothing, and when I put the Cd on my pc, it asked me for a password. I called medical records to see if they …
The best Hospital in Albuquerque. Private hospitals are great, Community based hospitals are better. Been to the ER a couple of times due to my medical condition (high blood pressure) the staff’s been great everytime.
Horrible horrible horrible is all I can say. And why is it like 85% of the nursing staff is under 25 years old. They all act rude and have no life skills to even know what pain is when the patients are telling them I thought BCMC was bad …
My Boyfriend was In a terrible car accident in which he was hurt pretty bad. Everything was going well he was getting better day by day. Except one night he had a nurse Nathan was his name he was a Nurse in the Trama ICU. I had went …
Years ago (in the 1970’s) my sister received excellent care at UNM for her Cystic Fibrosis. Though we moved out of state, we’d held UNM in high regard since then. That came to a screeching halt last October, when our father was air lifted …
😡😡😡😡😡I am so disappointed in UNM Hospital I want to deliver my daughter there which by the way would be 70,000.00 but the administration won’t allow my one year old into the room after I have her and refuse to make any accommodations. He …
Most of their doctors, nurses, and physical therapists are respectful and courteous. Some of the hospitals social workers are disrespectful and very rude. They harass the patients’ families about payments and try to get patients to leave …
First off I do NOT blame the staff for this. I blame their system.
My husband arrived via ambulance at 6pm. We were told there were no beds so we waited patiently. What we noticed was somebody would come in the room and shout …
Emergency Pediatric Center is open until 7pm so we got in quick and my daughter was seen within the hour. Staff was concerned and nice to be attentive to her health. Definitely beats the waiting on the main ER after hours.!
I was hospitalized in September, 2022 due to multiple injuries that occurred when I was pulverized by a tractor. The trauma team did an excellent job of knitting me back together. All of the staff was communicative except for a couple of …
Was sent to UNM ER by the ER staff of BSA in Amarillo. While the ER was chaotic, the entire ER staff were friendly, helpful and patient. Especially considering the number of people streaming in, nonstop, the staff continuously kept the …
Worst experience thus far, The emergency room team of doctors, nurses and clinicians were excellent. you Cardiology group needs to be fired, poor patient relations, the don’t listen to patients wishes and I am strongly, and I wish their …
Absolutely wonderful staff, some of the most caring medical professionals I’ve ever met. I was brought in by ambulance after being involved in a car accident. I was visiting from out-of-state, and completely bewildered because I was so far …
We brought my 80yr old grandma in due to pain in her hip and her not being able to walk. She ended up being admitted to a room in the E.R. and stayed over night. The morning/afternoon E.R. nurses are rude. Some treat you like an …
Worst place to go for emergency. Sat there for 3 1/2, and that was just for vitals. So I just left and went to Lovelace. Lovelace is a much faster hospital that is more organized.
10 hr wait. Horrible experience wouldn’t be surprised if i found out people have died well waiting. Last visit waited 8hrs just to be seen less then 5 minutes and sent home and had to return a day later.
I’m not going to go into detail but I have an open wound that is seeping out all over my pants and wheelchair I’m sitting in I have thrown up about 30 minutes ago the only one that is coming by was a nurse who wanted to know my name so that …
Would not recommend the hospital nurses are rude as hell act like patients are a bother. Also treat caregivers like were useless. They give no appreciation to eachother what sadness.
Treating your high Risk pregnant woman with such distain shame on you administration
30 hours in ER. Dr. and Staff good. Just a big hospital mentality. Rules to accommodate the 1% of the butts that mess it up for the rest of us. Secutity is more to prevent the wild eyed knife of gun weilding psycho from entering than anything else.
Avoid. The most unprofessional staff and they allow activities that would get every medical staff there kicked out of the profession, if it were up to me, I would change everything to salvage the place. It just seems like they are probably …
Sure wish you guys would start using licensed journeymen and contractors. It’s a shame you don’t. Someday your going to get caught and loose Medicare/Medicaid funding. Imagine what a personal injury lawyer would do if he knew who actually …
Very very bad service in emergency, yesterday, the nurse in the night service was so rude. 6 hours seating in a chair no atencion..so.bad experience
I have to say thanks to those doctors and pediatrics for all their help and support, they give to everyone every day. Thanks to you, allot of family members are in good heath, and with the rest of their family members.
-Thanks
My wife almost gave birth in the parking lot at UNM hospital and no one came to assist. Security was sleeping at the desk. No help what so ever. We finally made it to triage and the nurses were flustered telling my wife not to give birth …
My daughter is having outpatient surgery and UNMH is the only hospital in Albuquerque that does not allow 1 person to be with a pre-surgical patient. Not scientific, just controlling.
This place on top of the fact that some faculty is rude, the place is disgusting.
There is garbage and food all over the floor. The floor has layers of dirt on …
They treat you like a responsible adult patient who can take part in your own recovery, unlike many places that treat you like a child, no matter your age or status. UNM is preferable to all other ABQ Hospital’s.
Had a bad review of this hospital but they have by far come along way and is the best hospital in Albuquerque I have changed my whole family to unm fast at times and understanding
Today we sat in the pediatric ER in a room for over an hour without seeing a doctor. Could see them in plain view talking up a storm but not once did someone come in and see us. I had to call in a nurse to see what we hadn’t been seen yet. The ER doctor we saw is a joke and she blew off everything.
My wife hasn’t been feeling so good and went to another hospital before but wanted another opinion before entering we let these 2 nurses know that we heading to adult urgent care, they asked my wife what issues and she told them she felt …
People that work there don’t know what emergency service mean in the ER was there all night with possible heart attack when man with an expensive hand bag and knees injury was seen and released before myself
The worst hospital I have ever been too. Leave patience in the halls
Excellent doctors but expect to wait since it is downtown and busy. They have a bad habit of double booking appts. Not the doctor’s choice. It the execs in their lush offices that think more about money than good patient services.
I was admitted to UNM hospital for two nights. My wallet and cell phone went missing for almost two weeks! Long story short my debit card was taken and $480.00 dollars withdrawn from my checking account. Finally I received all my property …
If I could give them 100 stars I would, you ladies went above and beyond today with helping our grandmother out with a couple of issues, I won’t go into specifics but it delt with O2 and you ladies know who you are. You are absolute angels and if I’m ever back in New Mexico and need some healthcare I coming to you.
I swear this place makes you stay here for weeks can’t go home.
They have shity nurses it’s a joke an they have people training on your young kids poking them so many times more of a chance for your children to get an …
Left presbyterian hospital because of how they were treating us.
Went into the unmh ER because my boyfriend was going into afib. We were stressed and frazzled. Treated us with respect, were very knowledgable and nice. Got us in right away and treated. Thank you.
Honestly haven’t been seen yet, so take with a grain of salt. Front staff at urgent care were very nice. Only 2 people ahead of me. Don’t think I’ve ever seen that in a urgent care before
UPDATE HAD TO GO BACK LAST WED. 5 SOUTH HAS A LARGE GROUP OF NuRSES THAT WILL TRY TO MURDER YOU. I BEG THEM TO DISPUTE THIS FACT. I WAS TOLD TO GO BACK TO SLEEP AFTER EXPERIENCING STROKE SYMPTOMS . WAS MADE FUN OF,AGAIN. THE ENTIRE …
Their billing/accounting system is a nightmare. And good luck getting someone to clearly explain their own system. I feel sorry for anyone that is elderly, seriously ill, or struggling with mental illness that have to deal with them because …
Not happy my appointment was at 930am got to appointment at 850am and they took someone before me whose appointment was at 10 because he checked in at 845 they are always slow and staff is sometimes rude
A NIGHTMARE OF NEPOTISM. Everyone in the eye clinic is related except my doctor. I wasn’t allowed to see her in an emergency.
It used to be a good clinic. Now it is a dump! They all cover up for each …
This place is a mad house we had a great dr but the facility is for the birds . Seems like there’s more staff than patients or visitors roaming the halls but very little attention to the patients very disappointed. Much better facilities in Santa Fe
Excellent experience with robotic total hysterectomy. First rate surgeon Sarah Adams, MD and attentive staff on the floor. Was discharged the next day.
Worst experience of my life. I have never received such terrible health care before. Very uncaring and unorganized. Bet they get sued for malpractice on the regular.
Long wait times, poor service, very expensive cost
My brother was set under security watch after someone tried to kill him. But the doctor gave them full information after he was put under sugery and stalked me over the hospital even after security was called… no help at all… unsafe environment.
I had a small issue that turned into major surgery. The staff(doctors and nurses and techs) made me and my husband feel so informed and comfortable. Everyone was very professional and caring. They made us feel like family ❤
This is the slowest hospital I have ever been to. Great staff except they are very occupied with talking to eachother and not getting people in and out or telling you what’s wrong. Been here since 6 am it is now 12 pm seen the doctor maybe 2 times.
My mom was in medical ICU her nurse Nichole was a very awesome nurse very helpful to my mother’s needs.. keep up the good work all other staff nurses should learn from her politeness and caring for patients thank you Nicole
Pretty good hospital, after visiting my sister after she had her baby it seemed like they were short nurses in the post mother area, I could see that being a improvement making sure they have enough nurses there. Thank You
The people the work in Urgent Care are very rude and inconsiderate!! Was told to go to psychiatrics for a mental problem because I was shaking and vomiting! Instead I go to LOVELACE where they actually checked me out and found it was an …
My boyfriend has brain injury and they take really good care of him. They are very informative about all his procedures. They kept him comfortable warm and have been watching him 24/7.
Went in having an asthma attack. 5 hrs later and still nothings being done. Guess you only get care if you have covid. Also some of their nursing staff have terrible attitudes and no idea how to even do the basics.
Its cold there was no place to sit when we finally went to the back and it smelled bad. Which is better than the last time we was here waiting cuz the front waiting area cuz smelled horrendous. And when I finally told someone sI can’t …
Worse hospital in the whole state, If you are not at the edge of dying then won’t even bother to check on you. The nurses are rude and when you ask about how much longer and the just say it’s a long wait. I’ve waited six hours and not once did I get check on.
What’s the point of rude nurses at North entrance to give out face mask with their bare hands? What happened to COVID SAFETY PRECAUTIONS? I asked why they have no gloves on n giving masks to patients n she said it doesn’t matter u have to put it on anyway
This place has treated my grandma amazing… Especially the people in the ICU’s and the 4th floor. My grandma has been through hell and back with her health but, They have the kindest hearts and built a relationship with my grandma and my …
Great I love this hospital. Everytime great customer service from health care workers. Thank you unm employees. Let’s continue to fight Covid NM residents. Mask up, wash up and stay home. This fight is not over yet.
This is unbelievable, today i visited this hospital that kept me 8 hours in the ER in the mist of a Covid 19 pandemic . I eventually got to see a NP who saw me for less than 30 minutes after waiting for 8 hours I am extremely …
If I could rate negative stars I would.. experiencing this hospital from both sides as a patient and business, they suck! 14 hour ER wait, ridiculous… you call to set up appointments and get put on hold for hours and if they happen to …
If you want to listen to foul mouthed nurses complain about their job this is the place to be! The nicest people there were the traveling nurses.
During my time here (5 hours) I was never seen by a doctor or a nurse.
The nurses are unprofessional and unorganized. When I came out to ask for water …
I went to this hospital from another, once my temp doctor found out I’m half Native American and Hispanic, he said I’ll get fat and die and I should find another doctor at my own hospital, not him, then told me to pick up my medicine and …
I tried to do a brain surgery here for my epilepsy. During the whole treatment process all they did was change meds over and over before the surgery and some after it. They left me with a big dent in my skull and also a crooked plate in my …
If there is security, why should my ill father have to solve the domestic violence in the ER waiting room?
Why should it take 35 minutes to learn where in the hospital my father even is? …
I went in for a Covid test and they turned me away saying that I need to show more symptoms than not being able to taste and smell ,should I have sneezed and coughed him to show him I have symptoms instead of him believing me, tell me how …
This hospital has a guy named Thomas that works in the medical records department that is incompetent for his job. Don’t request just 1 record from a department because he’ll send the whole record for a life time. When I called to question …
I worked here for 6 months and had a great experience. Rarely pulled to other departments and was treated like one of the crew by everyone there!
My partner’s dad was admitted to the trauma ICU after an auto accident. -They- did a great job.. I think, I wasn’t there to monitor them. POST that, his experience in the hospital was not a pleasant one, nor was it pleasant for his …
There system needs upgrades. They need a better way to work their hospital in a better way for the people. Long wait and wrong diagnosis. They do have a few medical staff that are very nice.
I don’t clean, so you’ll do that. The last person kept forgetting to put the towels away. Sometimes the couch gets stinky, don’t clean that though because I need it for business. …
Like all ER’s in Albuquerque there is a lack of care for patients and the wait time is way pst what it should be. Something needs to be done. Patients are neglected to be seen for up to 9.5 hours. Wether they are bleeding, in severe pain, or just have a cold. No one is being taken care of.
Would rather have a back to back root canal each day for a week than have to deal with the unexceptabl incompetence of this facility. It’s difficult to understand and accept how truly deep this problem really is. I dislike being disgusted …
The place is Dirty and workers are rude. Overall cleanliness is DISGUSTING. Trash everywhere amd I waited 4 hours in peds and left because I never was called to be seen. This place is sad
This place has an amazing staff and group of providers who I believe really do care. Everytime that I have been here I was treated with respect and my concerns were taken seriously. The nursing staff is one amazing group!
I feel so bad for anyone who has to come here …. I don’t think they are understaffed because I watched two nurses one in red one in blue talking about there social life …. while no one can come and attach me back to my machine asking “ …
an absolute hell, workmans comp denied me treatment and sent me to hell AKA UNMH ER. they recommended me to urgent care but i got denied by a woman with souless eyes behind bullet proof glass rudley told me to go back to ER waiting room, …
I had been ok with unm my whole life and now it seem to be getting worse and worse, I had taken my little sister in who is 14 yrs old. I take her in and she is in a lot of pain and they send her home saying they can’t do anything for her, …
I love UNMH!. because everybody is so nice and really helpful here!. And the doctors and nurses are nice and really helpful also!. And wen your sick or even lost??. Or something?. and u come here they all really check you out and run all …
I waited 4 hours after I stood for 1 hour to be checked in. All they did was take blood and give me something to help the pain in my stomach. I wasn’t there for a cough, or a small head ach. I was there for sever stomach pains and they took …
If I could give this place no stars I would! 16 hours without an ibuprofen or a Tylenol and in SEVERE pain.my husband had gout leading to osteo necrosis and sepsis and they said nothing was wrong with him!this e.r. is full of people who …
I must say, I came to this hospital AFTER “The Heart Hospital” had NO RESPONSE to the announcement of an M.I. in progress. THIS hospital took immediate action to triage, get me IVd, get an EKG and get me to ER personnel immediately. I would …
If you are experiencing a medical emergency, do not go here. Seek treatment elsewhere. This place needs to be investigated. Abhorrent, disgusting, and unsafe environment. When those in the ER waiting room have to beg staff to attend to …
Refuses to let you take your kid to any appt unless it’s theirs. That rule would have made sense at the BEGINNING of covid, not now. Must be nice making all that money so you can get child care. Guess we can’t do anything hospital related for another year.
The worst at talking to your other doctors. My wife was being treated in the cancer Center there when she ended up in the main hospital the doctors that where in charge of her care after an operation for cancer never talked to her doctors …
I was told just now by someone who works here that they personally witnessed workers in the grocery storage area handling food items without masks on during a pandemic. This is a HUGE healthcode violation. Gross!
This is the worst hospital I have ever been in . Have been there 3 times in the past year and I WOULD RATHER DIE UNDER A BRIDGE than have to be an inpatient here ever again. …
I was having problems with my breathing and chest pain and I went to UNM and I couldn’t find anywhere to park close to the emergency room. Well after I was in the ER, my wait time was nine hours!!! I couldn’t believe sitting in the ER for …
This hospital is the worse I ever been too , 9 hours waiting to see a doctor, I understand they have a lot of Covid patients but that is ridiculous. I’ve never had to wait this long at Presbyterian.
UNM has NEVER let me down! From caring for and then referring my infant son to Stanford for 3 open heart surgeries, to rebuilding my shattered wrist, their staff has always been OUTSTANDING! You get what you give. When you sincerely show …
This is the most disgusting place to send a patient too. I don’t recommend this hospital at all. Nurses are rude and prejudice, but to cover them up they say Oh you know we have been working thru this pandemic and have been short. Ya that …
We are completely traumatized by the neurosurgeons inability to read the MRI and give a diagnosis. Completely unprofessional, zero bedside manner, zero concern for his patient. Dr. Bowers basically said he didn’t know and left the room.
Horrible awful and disgusting. Do not give birth here they don’t care about patients and have no remorse whatsoever. I wish I could give 0 stars and this place should be shut down. They will try to hold your baby from you forever when they …
Worst hospital ever. Wait time is extremely rediculous. The drs in the er and main hospital didnt give the right doseage for my fiancees diabetic father, he has bruises all over his arms that didnt even have the i.v in it. They told us he …
After living her a few weeks and having a really bad experience** at another local hospital I was leery to go in for a badly twisted ankle. I went into the UNM “Adult Urgent Care” and it was as stark a difference as night and day to my …
Simply the worst hospital! The nurses don’t know how to do their jobs been trying to follow up my wife’s surgery cause she still is bleeding from a surgery done a week ago i called the hospital and no one can help me this is ridiculous
Very kind. Anderstanding and listen to what we’re saggesting
Great doctors and super amazing, attentive staff but horrendous security. Eddy was horribly rude to me and my family during an ER visit. We were forcefully escorted from the patient room and yelled at down the hall as we were complying with …
I have used UNM and their clinics for decades. Have ALWAYS received remarkable, exceptional care. My GP is Dr. Valerie Carrejo at the 4th St North Valley Clinic. My brother had been seriously ill for years requiring 2 emergency …
Who could possibly give this place 5 stars!? When i was having my baby the doctor went in the room and tore the amniotic sack with a hook so i would have my baby faster but she scratched his head. Thankfully it was only a scratch. I also …
So I got here since midnight with my papers and even my x-rays on a disc. I told them what was wrong and they barely got to me at 6 a.m. and took another x-ray for my broken ankle. Then the doctor put me in an area and told me to wait so …
Literally worst traumatizing experience of my life. If you have a car accident ask to go anywhere but here. They treat you like a criminal, leave you in the hallway like a janitor bucket, badly positioned neck brace, don’t clean up your …
Currently am still waiting for my husband to be seen by the doctor and we’ve officially been waiting for 9 hours and it’s 4am. The hospital is dirty and smells so bad. Not to mention their nurses are rude and short. Recently moved here and have never experienced a hospital like this. Truly pitiful and sad
Take my 5 years old to this hospital, horrible service ever, thanks God that we are not from this state, but this is the most horrible service ever, my kid was bleeding nose and ear, and NOBODY give me at least a wipe, the nurses and the …
Absolutely the WORST EMERGENCY ROOM.. after waiting for 4 hours in waiting room they took me in the back. After an hour wait i asked the nurse when I get to see the Dr and they couldn’t tell how long more i had to wait and that was when I …
I never really write reviews maybe 2 in my life . Just want to commend the Beautiful Experience we got at UNMH when Our daughter delivered there child . Our daughter was there 3 days – our nurses and her mid wife were beyond Amazing Every …
By far the worst service I ever gotten. I told them that my knee needed to be popped back into place so I waited 2 hours just to get seen waited another 1 hours for ex Ray’s waited another 3 hours just to get a room waited another 2 hours …
My friend was there since last Tuesday And she was bed ridden and was kept wet and never bathed. She smelled au if a fungal problem under her belly and breast. Very bad care. I understand about the covid19 but not keeping the patient dry and cleaned. Very upset, I might have to get the news media involved.
I would like to thank the staff, at UNM. I was at another hospital for 6 days.
I started at UNM ER, the staff escorted me to the UNM UCC along the way explaining the process. …
I have never seen a hospital where patients who were in a car wreck and taken from the scene of the accident by ambulance in C-collars were brought in by wheel chair and made to wait in line for triage with every other walk-in patient!!! …
So it’s ok but I wanted to eat in the cafeteria around 3pm after my appointment and the cafeteria had many choices to eat and get drinks with ice and now everything is prepared and package and can’t get any hot food except pizza no salad …
Stay away from this place. They deserve 0 stars – my son was transferred from a phenomenal hospital to this filthy prison of a hospital for an mri. There were holes in the sheets and filthy black floors. The nurses were rude and cancelled …
UNMH is such a joke. They will make you wait months for an appointment and then cancel 2 days before. They have such long wait times and are never friendly! Lovelace is waaaay better!
I was literally waiting in the ER waiting room for 8 hours…. I had a really bad allergic reaction and was given every excuse in the book as to why I couldn’t see a doctor. I had asked for a blanket because it was awfully cold and the nurse basically told me to F off.. Presbyterian hospital is way better
Update: it’s midnight and I’m still waiting to be seen. I’m from out of state and need treatment, it’s not as if I can go to my doctor back in Pennsylvania.
University of New Mexico Hospital is a disgrace. I arrived at their urgent care …
The parking is not handicap accessible. Especially to those with severe physical disabilities. When medical professionals have to take their individuals to appts here we’re often late just due to parking (picture pushing a 300lb person …
Avoid UNM Neurology if you can… As part of check in i had to go over to a row of phones to call in my insurance information… I then had to wait to complete my check-in and based on what i saw that put me back at the end of the line to …
My 5 year old son went into septic shock and I couldn’t believe the level of care we received here. In the ER we had 3 doctors, 2 nurses and a tech in the room within minutes of our arrival. One of the doctors even walked us up to the ICU …
If I could give 0 stars I would this hospital is the rudest, most slowest, most unorganized hospital I have ever been to in my entire life! The staff is not helpful they’re so rude and the nicest person here is literally them man running the trolly from the elevators!!! Gross
All I can say, politely, about UNM Hospital is that their customer service for billing may or may not be any good. I wouldn’t know after attempting to pay my bill 4 times via their only contact, phone. Third world service at best. No way to …
The wait times are absolutely ridiculous. My mom was rear-ended in a very bad car accident and she waited from 1PM in the afternoon to nearly 10PM in the ER until getting a room. The nurses and doctors were great… but the wait time in the ER was unacceptable. If your insurance covers it… GO TO LOVELACE!
Had a bad car accident month earlier. Had been home and discharged for 3 weeks.
I fall, have some breathing issues…..I actually called 911 because I as honestly scared. …
Well let’s start at the beginning. Had defects in abdominal wall the had to be fixed multiple times in general surgery and once in Emergency room. ER awesome. Dr demirest (spelling) he is head of surgery botched my abdominal surgery cause …
Years ago UNM was a good hospital with and excellent emergency room care. Now it could win a competition among the worst of the worst of intercity hospitals in the nation. No hand soap in the most critical of bathrooms, and no rooms causing …
My father was just at this hospital for 5 days. Was in the emergency room for over 24 hours before transferring to a room. This hospital is filthy and the service was unacceptable. Nursing staff not at all attentive. My poor father said he will never go to this hospital again. Take a clue my goodness and look at all the reviews given.
Horrible patient portal, billing and overall a headache to deal with. Nothing is made easy.
Arrived at 8:00 AM for an appointment only to have to fill out 3 pages of personal medical history. Only a day earlier did I receive a phone call at 7:20 AM asking me to preregister. That was 7:20 AM. I was there for a Vascular follow up …
Thanks to the doctors and nurses for the great attention and care I received. (I will check my bill later. 😉 lol) Congratulations to Dr. Spafford for a job well done. My surgery went really well and I seem to be healing very well. You …
My dad was admitted with a severe infection and has been at UNM Hospital for 5 days now. The Surgeons, Drs, and especially the nurses and technicians have been so awesome! They show they really care by talking to him and explaining what …
I was taken to UNM ER after an accident about a month ago. A lady ran a red light off the I-40 Frontage Rd & 6th Street and totaled our car. They have a lot of fast drivers, drunk drivers and inattentive drivers here in ABQ so be careful. …
I wouldn’t recommend going to there ER. My wife had been waiting in there all day and they still haven’t told her anything about the results. I understand we are in a pandemic but that’s their jobs. They need to get better organized.
I always come to UNM for everything. My pain was severe and yet have been helped. I waited at the urgent care before and they were more sincere and adequate. If I could get this nurse name I would call and have her reviewed. Most of the RN …
Family Medicine is horrible.
Deborah Bear at Family Medicine discriminates against her patients for their religious beliefs and refused to complete an appt due to her own personal beliefs …
Ah, the greatest joke of all! I was in a rollover accident in Las vegas, NM. Thanks to the visitor center and no one else, I was able to make to what I thought was a real hospital to seek medical care. The starts are literally only for the …
Just got home from pretty major open colon resection surgery. I only take time to submit reviews if my experience is extreme. My experience with UNM Hospital was extremely good. From diagnosis to discharge my experience has been …
The worst thing about waiting around for them in the ER is that no one takes the time to tell you that they’re working on it. They will leave you in a room for hours before popping in to give you an update. Which somehow always leaves you …
I Was At The Emergency Room. Because I Was Sick With Gastritis. And The Doctor At The Emergency Room Are Very Professional. And They Put An IV For The Gastritis And I Am Feeling A Lot Of Better. Right Now. I Was A Patient Since 2010 When I Was A Teenager. At 15 Years Old And They Helped Me A Lot. ER Team Saved My Life.
From the ambulance drivers to the staff in the emergency room to the cardio ICU service dog and best friend was listening and accommodated by UNM Hospital staff thank you
I would avoid coming to this facility unless you want to be de humanised. The people working there are stone cold without remorse. I watched the security guard wheel a man with a fractured leg to the street and left him there for hours. I …
My father got surgery here! Everything went well but some of the staff is rude. I have a 4 year old daughter and as soon as we arrived to his floor unit a nurse came up to me and rudely said that children under 14 can’t be in there and that …
This place is a joke. Dirtiest and one of the scariest hospital I’ve ever been too ever. Pure filth, waiting areas and bathrooms are very seldom cleaned. And they’re jammed packed with people setting up camp basically. They take all the …
Dont want to give too bad of a review. Everyone ive encountered here is very nice. But last year when i was 21, i had a miscarriage. Super painful experience for me and one of the transports taking me for an ultrasound made an off handed …
Donna, who works with billing and prior authorizations was personable, helpful, and able to assist me even though I was an out-of-network patient. She responded in a timely manner, communicated effectively, and is a good representative for UNMH. I am impressed with the service I received from staff, billing, and scheduling.
I just don’t know what to think about how much the quality of the care can vary so greatly from shift to shift.
The lack of respect towards a patient can also vary greatly depending on the …
This hospital may have some good doctors and surgeons but they have no compassion and should be closed down. My mother was there for a broken hip. She had mild dementia and I stayed with her in her emergency room but when they took her to a …
Nurses and midlevels here do a terrible job! Never got updates from the NP. Asked to see a doctor and got yelled at! Nurses can’t even get an IV in. There’s no such thing as a good nurse anymore!
This hospital and all the staff, doctors, interns were just amazing. Professional, helpful, saved my mother again. Less than 24 hours she is back home. Thank you to all the staff that helped her.
The doctors and nurses here are great. The only criticism that I can give is the financial office is horrible. I have insurance for y daughter and the refused to bill her. They refuse to keep that information n her file. They are now going …
Daughter was left in the waiting room for 6 hours in excruciating pain at UNM. They never tested for B1 or B2 deficiency; that is what was wrong (neurologist and Lupus Dr found it; she’s getting infusions. Four ER trips, two to Lovelace …
If I could choose 0 stars I would. This was by far the worst hospital experience in my 27 years on this earth. I spent 5 hours in urgent care, including 1.5 hours in an empty room to be seen by a doctor who only came because I went in the …
UNM hospital is very professional. The hospital itself has comfortable rooms and serves quality food. The medical care at UNM hospital is very uniform and monotonous because UNM is in the metropolitan area. From my experience with UNM they …
My son passed away there almost 2 months ago. He was brought into the ER by ambulance with a gunshot wound. I was notified that evening a little after 7pm I was at the ER about 20min later after a whole lot of run around they finally gave …
My grandpa had stage 2 lung cancer, a doctor here took his sweet time on doing anything and now my grandpa has stage 4. The doctor could have done something but he didn’t give him medication or any treatment whatsoever. Be careful who you see here.
I have received some of the best care I have ever had during my most recent need to be hospitalized. The staff, especially those on 4 South and most importantly Phillipe in the ICU, repeatedly exceeded my highest expectations on my own …
Go in with severe pain caused by gallstones, was forced to sit in the covid center FOR NO REASON.
I was never given the chance to refuse a test that wasnt needed (your seriously …
I didn’t think the doctor closed me up properly, but I figured she knew what she was doing so maybe it was supposed to look like that. Went in for a follow up and she asked what happened to it. It looks infected. 🤦♀️. Now I get a letter saying my personal information was breached and I could be a victim of hacking. 😡 …
Too bad the higher ups don’t realize that their staff retaliates on patients by denying care or being mean and rough during care, from the scheduling department to the inpatient floor Nurses and Radiology Technicians. I have not …
dont trust the surgery team here they are so dangerous and unprofessional they ended up killing my dad. Before he was seen here he had a 99 % chance of beating colon cancer after the 3 procedure from there surgeon he came crying to my mom, …
I personally worked there for 2 three month contracts as a travel nurse from dec 2007 until June 2008. Loved it there! Staff was wonderful! They just don’t have enough rooms throughout the hospital. Long wait times. But great system and management. Big Mike. Skinny Mike. Robert.
UNM Hospital is absolutely the best in New Mexico. Their team care approach is amazing, everyone who walks in to your hospital room is fully informed about your case. My son has been hospitalized here six times and I have greatly appreciated the dialogue I’m always able to engage in with his care team.
Came with my brother for an outpatient heart catheterization. Very impressed with the competent and caring staff. Everyone was pleasant and explained what was happening to my brother every step of the way.The facility is clean and …
Very rude staff in the ER department who are ready to dismiss your symptoms cause they are busy. Very disappointed in how I was treated. The staff is usually so nice but they were short with everyone and immediately wanted to dismiss my …
My experience with UNMH has been great! I had my knee replaced there and all the doctors and staff has been awesome!! Just remember when you go to an ED expect to wait! You don’t see the critical ill people coming in the ambulances, or …
Out of the three major hospitals. Lovelace, Presbyterian, and UNM. They have the worst emergency room. Expect to wait 18-24 hrs before you get seen by anyone. This hasn’t changed much from 3 years ago it rooms 17hrs to get seen. I think …
One word for this place is AMAZING! My husband is currently in critical condition here at UNM hospital. They have taken such good care of him and been wonderful to me as well. During this hard time they have been very informative updating …
Worse experience ever.my adult daughter that has a mind of a baby was transfer to this hospital.I called to see if I can be with her in the room the nurse said yes.Once I got here the securities refused to call the nurse to let me in.I told them I was her guardian and her diagnosis.They still did not let me in.
Most of the people are nice but the set up is awful, the parking garage is a joke. I was completely exhausted by the time i reached the correct part of the hospital. And i pretty healthy i cannot imagine if i had a serious health issues, …
My husband and I have been waiting for a very long time. We know there are a lot of other patients, but this is ridiculous! We have now been here for 8 hours. Glad we live in Michigan where there is superior health care. Believe me, I have …
Feels scared to have been in their care after seeing quality of service. Care can become dangerous I think with the Student teaching. In Obgyn unit I was forced to take three Iv needles from students who didn’t even know how to put a …
This hospital saved my daughter’s life. The doctors and staff were absolutely amazing and went out of their way to make myself and my daughter comfortable during a very scary and stressful time. The facility was clean and organized, I was …
I would normally talk directly with the person in charge of billing at UNM Hospitals about the terrible service I received from that department, but the person I spoke with in billing told me — over and over — that I can’t talk to anyone …
Please reconsider getting dropped off. I arrived 30 minutes early as suggested and there way absolutely no parking only in the overflow which i didn’t know where it was so I had to reschedule for another time. If you have to go get dropped off.
I was admitted on Tuesday, may 4th for a Tylenol overdose. I was unruly and rude upon arrival until I fell asleep (time undetermined by me). I have small recollections of these instances but I believe them to be true from the fragments I …
Worst experience of my life. If I could give a negative I would. My bf went in with EXTREME pain in abdomen. They gave him 3 shots of ketomine which made him totally freak out. They then tied him to the bed and we’re yelling at him that …
U.n.m.has the rudest nurses I’ve ever seen. With the most mid evil practices. Rooms are clean of course but I would rather stay at a cheap motel, or another hospital! …
My wife stayed in the hospital for one night. The experience is mixed. Haben, the day nurse, is very good. She was on top of her duties, asked what we needed, and did whatever she could to help. When she left for the night, she got the …
My doctor sent a referral for me to the Rheumatology department or clinic. I called once a week for the past 3 weeks to check the status of my referral. On the last call I was told that it takes up to 2 months to process a referral and if …
Was referred to have my surgery here
Called to schedule my appointment. …
We thank every single worker of this hospital for the comidment they show taking care of patients. May God keep them safe while they take care of our family members. My brother was hospitalized on the 3rd floor and he received the best …
I have Cystic Fibrosis a lung disease, I come into this hospital once a year or even sometimes twice for IV antibiotics my Dr told me to go through the ER to be checked in and I would be put up into a room. First off the ER is the last …
My mother was admitted to the UNM Hospital 5 days ago. They kept her in ER for 3 days. She finally got her own room. She is in her 80’s. She was being evaluated for a possible stroke. They kept her laying on her side for 4 days and …
Thanks to all the cancer oncology team of Dr. Nir for doing my procedure. Thanks to the professional nursing staff and techs ( that I didn’t get the names I’m sorry) my experience was very good. Thank you (nurses) Susan, Norine, Laura, …
I hate this hospital. They do whatever they want. They don’t care about the patient’s. They are rude. They ignore court orders. I have never had a good experience here
Been going here for almost 5 years and the obgyn doctors and ultrasound techs are freaking amazing Beth tarrant is one of my favorite midwives. This hospital is always been my favorite thank u for all your hard work. ❤❤❤ one of the best hospitals to have your babby .
I came in to the urgent care and the doctor there said I had to go to the ER because they couldn’t do a cat scan there. They brought me to the ER and they said it would be about 6 hours it’s been 10 and I still havent gotten the car scan. …
Emergency department is a joke left my son sitting in waiting for hours after he was brought in by ambulance. And worried about the dope fiend firts.unm hospital is the worst
ER Very bad experience not organized
Needs to work on being more Officiant and taking care of their patients!
The worst service I’ve ever seen! …
I have gone to UNM for years and have had both good and bad experiences but nothing beats my visit Wednesday, October 21, 2020. I went in the ER because I couldn’t breathe. Everyone I dealt with was amazing. They had me in a room in the ER …
I have been to a lot of hospitals but none of them hold a candle to unm. From the ambulance to the emergency room to my room all the way to the operating room everyone that I came into contact with was absolutely wonderful. Everyone was …
Highly unprofessional. We were excited to start volunteer work here. However, we never received the mailed paperwork and when we called them to inquire about it, they merely said there was an issue with the mail company (but we later found …
I am a frequent visitor at this location to many departments. Including many admissions for my medically fragile kiddos. They always listen to my concerns and are great with my kids. Love that the kiddos have their own ER dept which …
Worthless. Went to urgent care. Sent to ER. Sat for 4 hours at which time I made them aware I could not sit any longer related to pain. They said their are plenty of other hospitals in Albuquerque so feel free to leave. This is after I …
Been in the ER since 3 pm. They shuttled me here and there without anyone knowing a timetable. I asked a couple staff members for a drink of water, especially after the blood draw tech said I was dehydrated and he was having trouble getting …
Have received numerous bills from this worthless hospital. Billing needs to stop sending Tricare statements to Triwest, ITS NOT THE SAME. Secondly, Contract states that they cannot bill the beneficiary before billing the insurance which …
This place radiates a horrible aura. The hospital is well kept and looks pleasant enough, but this is to distract you from the sadistic and un nurturing nature of the staff. I’ve been here several times and EVERY single time, no matter how …
Excellent staff that provides exceptional patient care and communication to all parties involved.
This hospital has no compassion for patients or their families. Doctors and nursing staff feel entitled to disrespect you and your family. This hospital is not a service to the community when you can’t understand and help a patient reach there families.
I am told I have to be on a medication that has to be monitored however the anticoagulation clinic has made this impossible by making appointments I am unaware of or telling me I have to make weekly appointments that are while I work i …
One of the best hospitals in Albuquerque. I transfer from another hospital after I was brought in for an asthma attack and was given great service. I had to take one star because they seen rude to a homeless lady because they were tired of …
Worst experience ever. Sat in the waiting room for 12 hours before seeing dr. Then saw a resident for less than 5 minutes. Told him I wanted to leave. I was told I could go AMA. Didn’t want to do that. Basically I still had an IV in and …
I have found nothing but helpful, knowledgeable staff and physician. Service has been professional, efficient and friendly.
I am writing this review in place of my little brother who is indisposed at this time due to a medical emergency. His face had swollen and struggled to breath. This hospital is absolutely terrible and I do not recommend anyone going here! …
If I could give a 0 star rating I would. We had terrible experience here with ED, as well as the doctors and nurses. Then when asking to speak to a supervisor no one wants to handle this. Your Ed doctors are extremely incompetent and so are your charge nurses. Thank goodness for other hospitals that have the caring staff
Let everyone in New Mexico know that you may or may not be seen by a physician but you’ll be charged as if you were seen by a doctor. The nurse practitioners order too many tests and don’t know why they’re ordering them. Demand better for your healthcare!
Despite some long wait times. I have always gotten excellent care here. The doctors explain everything really well and the nurses are always nice. Of course theres good and bad to every hospital ER but for the most part my experience has been positive here.
The worst hospital ever!! Please save ur life!! More than 4 hrs waiting to see my son!! 🤦🏻♀️🤬 Dirty!!! …
Over a moth ago my wife fell at home and broke her nose at around 9:30am – I took her to the ER at Sandoval Regional (a UNMH satellite facility), and we waited for about a half hour to be taken to an exam room. So far, so good… but then …
I did not want to give a star ! It’s so so so dark, no street lights at night* it’s a maze of construction you can’t park any were ?!?! Waste of time and effort at least paint the road to go and park not just to the middle of the building and have no we’re to go I fell so sorry for us 😔 …
Most doctors are ok some are good, but the nursing care has a lot to be said about them. There are some but very few good ones the rest are lazy, incompetent, inconsiderate, and don’t follow the orders on chart. They don’t check on patients …
I recently had a stroke and I was in the ICU – Neurosurgery care unit. I just want say that while I was at UNMH I had the best care of doctor’s (Dr. Elyas and nurses Alexis and Anna and Adam). The surgeon that operated on my brain spoke …
My wife of 51 years needed emergency care for 7 days and we deeply appreciate the Doctors and Nurse`s and staff. Even the way Maria who kept her room so very clean. But a Nurse by the name of Norah Kissell RN deserves to be praised for the …
I want to thank the entire ER staff for their technical expertise when my heart stopped on the table 10 min after arriving. All of the Nurses, Doctors, echocardiogram techs, anesthetists, X-ray techs, EKG techs, surgical staff, specialists …
Back in 2016 UNM pretty much saved my life. Been having to come back here a few times a year since and the service and staff are always top notch. I highly recommend this hospital!
Very rude staff in front…
The nurse helping my mom was very sweet , CT scan man was wonderful
We were told two different thing’s on visiting …
The nurses in 4 West are so caring and compassionate. It seems to be a challenging care unit but they are true champion nurses. Roberta, the o/n charge nurse, among others there really care about their patients.
On the 3 floor no nurses are not helping and they are chatting too much with each other and my wife was calling for them multiple times and they said they were going to come and never came not even once
Had a visit to ER yesterday while the staff was nice and attentive, every place I was taken in there was filthy. With all the worry of infections one would think maybe cleanliness would be higher priority.
I have been having a wonderful experience. I have been coming here plenty of times for the past 6 years. From appts to procedures. There has been a couple of times I get staff that is rude or just felt rushed, which is normal having to deal …
Bad bad bad bad never run across a hospital who don’t care about human beings. So why are they still in service. If it was less that 1star that’s what they deserve. Please people reviews do count before I was not very a review kind of …
Chris and Stephen in the Medical ICU we’re both excellent. Caring, very good at their job, and compassionate.
Only leaving a star to provide this review. They don’t deserve it. My Hipaa was completely violated. The quality of care was very much lacking. I waited 6 hours and got nowhere with this ER besides bad attitude from the triage nurses. I’ll definitely contact the Attorney General regarding poor services and practices at this hospital.
Chose to have my baby girl here rather than Lovelace, do to all the negative reviews they had. I am so glad I did too! The nurses were amazing. They were so kind, attentive, and explained everything very very well. I’ve never had such a …
I’m quite slow on this review. We had a daughter that was life flighted to this hospital from northern New Mexico from a horrific car crash that killed her boyfriend. These folks did a excellent service to her and us in saving her life. …
Don’t ever go to this place! Homeless people use the ER as a poaching ground for unconscious people to rob and the nurses really don’t care! they pretend like you’re crazy when you tell them that you’ve been robbed…..
Arnold Hernandez the cart driver is a really well mannered and respectful young man would recommend going to him
One of the worst ER experiences I’ve ever had. While the intake nurses were very nice, after taking my vitals, I sat for over nine hours waiting for care and was completely ignorned. I checked a few times to see what the staus was and was …
I came in 3.19 to be induced and choosing this hospital was the best decision i ever made. Labor and Delivery was great i had a couple nurses who were absolutely amazing and made me feel comfortable. the doctor listened to my concerns …
I have experienced the absolute best care i have ever had in any medical facility ! And i mean from the reception desk all the way through the emergency room in patient care and multiple surgeries !! Floor nurses are the best !!! Doctor …
Hospital was great in customer service. The restrooms were all disgusting and or non functional. One restroom had a patient gown, electrical wires for ekg and dirty paper towels on the floor. For a Hospital, I figured high traffic ares …
For any military in the area: avoid.
We had our baby girl here and wished we didn’t. Between all the traveling nurses …
I visited UNM hospital a couple of years back when I was a student. I have great things to say about nurse as a profession, but the nurse I met at the urgent care was incredibly unprofessional and immature. She made fun of my symptoms with …
I wish I could give zero stars. This place is the worst medical care system I have ever experienced. The people from the appointment setters to the the nurses, nurse practitioners to the doctors are awful. No common sense. They cancel …
I love UNM. Also, the audacity of this employee refusing to wear a mask correctly for a span of like forty minutes as I walked back and forth, while we are still under a mask mandate in this state and this hospital’s website tells us that …
Absolutely worst hospital!!!!! My dad has been brain dead for over 7 hours and I still haven’t been able to see him to say good bye. Thanks you fing a holes!!!
UNM Hospital save my life years ago when I had a life-threatening illness.
Before that, they saved my son’s life when he was born many weeks premature.
I had bad dream which truth was reality of worst nursing care I ever had. Makes you wonder if patient really matters or maybe the paycheck is all she thought about.
After multiple botched surgeries (rotator cuff and elbow) in addition to this hospital wrecking my credit with fraudulent charges that were supposed to be billed to insurance… I will never trust this place with my health ever again. Do …
You could die waiting and no one will know. I was in severe pain, ER security stood in front of me and didn’t notice. Was transferred to Urgent Care, took nearly an hour before I was triage. I was taken to Radiology, waiting over an hour. Meanwhile staff complained about their upper superior, texting, etc. Still waiting. Sad!
I’d like to leave a couple comments for the mother baby unit, and the nicu unit. Iv came to this hospital and had 4 kids deliverd here. The first three were great experiences. This last one was horrible alout of these nurses littery don’t …
I’m the head manager at Sahara Middle Eastern Eatery and we have always been with UNM Hospital for many years serving up delicious food to them. This time we did a catering for them putting extra care and time into making all dishes serving …
Do not go here if you have a choice. Not all hospital care is equal. UNM provides documented substandard care in a dirty facility. I could go on for an hour. Be educated about your care. The nursing care in the emergency department is …
Multiple disastrous experiences w this hospital from 3 hour wait time for scheduled appointments (Thanks Dr.Mercer) to misdiagnosed ailments, failed surgeries, and lifelong pain and suffering due to incompetence on every single front. Many …
The pediatric ED went above and beyond for my daughter. I can’t thank the staff enough. The triage nurse was amazing she got my daughter treatment immediately when her oxen was low. The RT that came in was outstanding! She taught me a lot …
I am so lucky to have been flown to UNMHospital on August 17th. The care team on 5south were beneficial in my recovery from a stroke. 3 weeks later I am home feeling good and thankful
One of the worst hospitals I have ever experienced. I was on a waiting list to see a doctor for over two years. I received a call that they were canceling my spot because “it had been so long and you are unlikely to see a physician”. My …
No one wants to need an ER. Most ER patients are in pain and a bit traumatized when they arrive. What I observed as one of those patients following a car accident, was caring and professional staff working hard in what almost felt like a …
Amazing healthcare but “officer” Corey, a security guard there is extremely bias and treats certain people better than others. He’s a bald guy who honestly makes you super nervous if you’re sure not a certain demographic.
Unprofessional advice from a female doctor. My son was in the hospital for 3 days. Today on December 28th he is getting discharged he said he had a male doctor this morning and was very nice and polite so I think that doctor so much for …
Medical records staff are rude. I requested medical records, and I even paid for my records. I received a Cd with no instructions, nothing, and when I put the Cd on my pc, it asked me for a password. I called medical records to see if they …
The best Hospital in Albuquerque. Private hospitals are great, Community based hospitals are better. Been to the ER a couple of times due to my medical condition (high blood pressure) the staff’s been great everytime.
Horrible horrible horrible is all I can say. And why is it like 85% of the nursing staff is under 25 years old. They all act rude and have no life skills to even know what pain is when the patients are telling them I thought BCMC was bad …
My Boyfriend was In a terrible car accident in which he was hurt pretty bad. Everything was going well he was getting better day by day. Except one night he had a nurse Nathan was his name he was a Nurse in the Trama ICU. I had went …
Years ago (in the 1970’s) my sister received excellent care at UNM for her Cystic Fibrosis. Though we moved out of state, we’d held UNM in high regard since then. That came to a screeching halt last October, when our father was air lifted …
😡😡😡😡😡I am so disappointed in UNM Hospital I want to deliver my daughter there which by the way would be 70,000.00 but the administration won’t allow my one year old into the room after I have her and refuse to make any accommodations. He …
Most of their doctors, nurses, and physical therapists are respectful and courteous. Some of the hospitals social workers are disrespectful and very rude. They harass the patients’ families about payments and try to get patients to leave …
First off I do NOT blame the staff for this. I blame their system.
My husband arrived via ambulance at 6pm. We were told there were no beds so we waited patiently. What we noticed was somebody would come in the room and shout …
Emergency Pediatric Center is open until 7pm so we got in quick and my daughter was seen within the hour. Staff was concerned and nice to be attentive to her health. Definitely beats the waiting on the main ER after hours.!
I was hospitalized in September, 2022 due to multiple injuries that occurred when I was pulverized by a tractor. The trauma team did an excellent job of knitting me back together. All of the staff was communicative except for a couple of …
Was sent to UNM ER by the ER staff of BSA in Amarillo. While the ER was chaotic, the entire ER staff were friendly, helpful and patient. Especially considering the number of people streaming in, nonstop, the staff continuously kept the …
Worst experience thus far, The emergency room team of doctors, nurses and clinicians were excellent. you Cardiology group needs to be fired, poor patient relations, the don’t listen to patients wishes and I am strongly, and I wish their …
Absolutely wonderful staff, some of the most caring medical professionals I’ve ever met. I was brought in by ambulance after being involved in a car accident. I was visiting from out-of-state, and completely bewildered because I was so far …
We brought my 80yr old grandma in due to pain in her hip and her not being able to walk. She ended up being admitted to a room in the E.R. and stayed over night. The morning/afternoon E.R. nurses are rude. Some treat you like an …