Most useless delivery company on the planet. Don’t deliver on time, cant contact them in any way. their online service is abysmal and useless. No wonder Amazon ditched you. Your CEO got $15 million in salary last year, but it actually …
Had 2 consecutive 2nd day air packages take 4 days to arrive while they lied about the tracking information nearly constant. They need someone to own their horrible service but the HQ hides behind offshore call centers. I am not a fan of companies who would lie more than 5 times for a single delivery.
My experience is trying to contact headquarters
And speak definitely with a live agent not a robot.
My contact is important and don’t have time to play poker with a robot. I’ve questions and I need answers.
Wish I could give 0 stars. I’d go on a rant about how their drivers are incompetent but clearly everyone is already aware of that. Got an alert saying the delivery was attempted (lies, the driver was too lazy to come to my apartment door). …
I call UPS twice. The 1st. time they said they would call me back and never did. 3 day later I called them again and was told they would call me within and he. Well that never happened!! I called again and was put on hold by there answering …
the lack of leadership in this company is obvious. the last in competition, i really wish amazon would not use their services…I have never had any issues with fedex or amazon delivery…additionally no delivery on sunday? are in the dark …
Worst delivery company ever. Their job is simple. Just deliver packages. Not too much. I didn’t expect to wash my dishes. I have no idea how did they become that much big with this stupid management. I wish you guys never existed. 2 story …
Package scheduled for delivery on a Friday still waiting the next week on Wednesday No compensation for storage charges on my car being parked due to the delay or their shipping then received a call asking if I could come pick it up myself …
No customer service number to file a complaint about a ups store in Tulsa OK. UPS store in Tulsa OK 5103 S Sheridan Rd is the worst. Owner is a rude, misogynistic, racist. How can you allow him to own a store with your name on it. Filing a complaint with the FTC and the BBB.
It’s kinda hard to judge a place when folks only respond once something is wrong. I personally do not ship tv’s & huge boxes of clothing. Meanwhile for business reasons I use overnight air & couldn’t be happier. On Spot everytime all the time . Thank You UPS !
Worst shipping experience ever for me. Trying to return a defective package to Amazon. I am currently in a wheelchair with a foot injury and unable to carry the large and heavy package i need to return in to my store in Rome Ga. I asked if …
I had a packaged delivered from Amazon through waiting for the package. Got an email stating that there had been an attempt to deliver. Signature required. Will attempt again at a later date. But the fact is, he NEVER came to my door! I’ve …
Never going through ups again, I paid overnight shipping for a package and it’s been 5 days now and they havent shipped it because it was packaged incorrectly. Its only 2 hours from my house and it’s taken 5 days now 6 because they keep …
I have been waiting on a package for 2 weeks that was supposed to be overnighted to me. They lost my first package and gave me little to no info about my package. I have called several times, tried to put in a claim and was told it can’t be …
I would like to thank UPS for first charging $60CDN to ship a 3lb parcel, valued at $100CDN, from US to Canada and THEN charge an additional $37CDN for “handling” on a $16 duty. So well over $100 shipping charges on a $100 item. Do NOT recommend for ANY kind of shipping.
UPS is the worst shipping service for an ebayer. Tried to set up a account like prompted and the website is “no longer available”. Called them and they try every way not to talk to you. Been waiting on tech support for over 20 mins with a package that needs to ship NOW! They don’t care
Paid for next day delivery by 10.30 am of CT scans medical records to NYC.finaly arrived by 5:10pm. After the Doctors office was closed. They shouldn’t have taken my money if they couldn’t do the job. I could have made different …
I have my passport and emergency visa which was picked up at Georgia on 12/15 in the afternoon, was to be delivered in Florida on 12/17/ and it showed perfectly on the tracking line but when i called at 1 pm on 12/17 i was told it its in …
Absolutely hopeless in every respect: impossible phone system designed to avoid calls; tracking system “lost” a package for 16 days; package returned to starting point after traveling 9,000 miles inside their system; CEO unreachable even …
Honestly, the review would be 1 Star if we thought that folks would read it — but we want this to be noticed, so we’ll let you judge the quality from our write-up. Twice in less than one week my family had recieved deliveries of multiple …
WOW, seems to be a common opinion on UPS in general. Terrible shipping, terrible customer service and communication. I have been lied to numerous times. Spoke with representives in country’s such as the Philippines, and Guatemala for a …
I had to get a fingerprint for my job. I went to the UPS store in Milledgeville Georgia and there was one customer ahead of me. I am handicapped and walk with a cane. I waited until the customer ahead of me was finished and proceeded to the …
NEVER AGAIN! I sent a parcel from Spain to Swtzerland. They blocked the parcel as they needed more info regarding the goods. I clarified the points. At the end, they parcel back to Spain (where I do not live anymore), because as a “license …
Worst customer service experience for me in a long time. I was hung up on, told that there was nothing they could do. Told that they do not have a way to contact other employees and overall just treated with such disrespect. I’m very …
INCOMPETENT!
This corporation has not demonstrated any level of competence – from the shipping to the billing department. A month ago I went to my local UPS store to send a …
Almost every time, UPS driver do NOT deliver to my house. They leave package in the rain, or at another address or at the end of my driveway because they’re either lazy or improperly trained. Deliver to my door, not next to the road where anyone can steal it!
The fact that you guys think you can get away with scamming my son. He paid $48 to ship and insure his package. You guys are avoiding him and hanging up in his face. You guys lied about the amount he paid for shipping originally and audited …
What is UPS afraid of. The only number posted on the web is for customer service in the Phillipines. I will never use UPS again! The Phillipine agents are difficult to understand, are rude, not helpful and refuse to provide a number in …
Mike the supervisor at the Watertown Ct center has shut down my address for deliveries based on a false statement made by the driver. The driver made this false report because I told him I was going to report him for his repeated walking …
When you pay ungodly prices for expedited shipping, and cant even find your shipment for over 3 days. And no updates on the status for tracking my package at all. 0 stars and no return business.
I thought that ups filed a claim on my package and they didn’t. Ups filed a claim on my sisters package after I gave them my tracking number . Ups was looking for a package that was already at my house. $200 box of without having someone …
Quite possibly one of the worst companies that are still in business. Have made several attempts to get a package picked up. Each time a rep promises the package will be picked up. Nothing but a run around filled with constant lies …
David Abney is the CEO of UPS. My elderly aunt who is 86 years old is still waiting on her Shoes to be delivered. They were suppose to be delivered March 6,2020. The delivery driver lied and never got out of truck to deliver the shoes to …
Horrible customer service! This is used by many lenders and as a Notary I have complaints about last delivery or to the wrong address. Had a closing last night and needed to drop for next day delivery. Every. Drop local for Saturday …
can someone from UPS please explain to me how a global health crisis will stop a package thats already on a truck for delivery from being delivered? thats the silly excuse i got from a customer service rep of why my package wasnt delivered, …
DO NOT SHIP WITH UPS. They damaged my computer that I paid $48 to ship and insure for $575, they lied about the weight of the package and sent me a bill for an additional $53.99, now they are avoiding me every time I try and contact them. …
Washington, DC has the worst delivery service ever, my regular UPS driver is always on point, last month my medicine happen to get put on someone else truck, i didn’t get it until five days later, when you call you always get a rep. 5000 …
I have had a horrible experience with this company. I had a package that was set to be delivered on 3/28/19, and I specifically requested in Amazon that my package be left at my front door, however, when the day for delivery came, I found …
Worst company – no concept of customer service. Was lied to by two supervisors, delivery driver and local supervisor. A promise of two day delievery (paid for two day delivery) is now going on 5 days past the the delivery date. No one …
So back in December, a delivery came to my house in Bonnyville, Canada, asking for $77.64 in delivery charges. I took one look at the shipping label in the see-through bag on the package, It was addressed to someone in Puerto Vallarta, …
UPS is a joke. My package was supposed to be delivered on the 12th of April. When I got home it wasn’t here. The tracking information said that the receiver requested to pick it up. I did not. The sender said it would be delivered today, it …
It should be no stars. Item was ordered April 30, 2020.
I have been charged for this item. It has been sitting at the Earth City Warehouse for ten days. I have tried to cancel the order since 5-6-20 but was to told …
Wish there was zero rating available. After 4 items delivered to my neighbor in error, I give up! Tried from beginning to reach out to UPS to correct problem but nothing resolved. Even the two companies I ordered from reached out to …
UPS refuses to deliver to our rural address in Rimrock, Arizona and makes the picking up of our packages at the UPS site in Camp Verde extremely stressful; the man and woman working the office are always extremely hateful and rude to me and …
Terrible Service. Any time I need a package it never comes. Today After spending money to have something overnighted which is $$$$$ at 2:30 gets changed from out to delivery to delayed 1 business day which is Monday. Now I have to wait the …
Executives and greed have ruined what was once a reputable company. Everyone should boycott this UPS until they are able to deliver on time and have human beings instead of computers doing customer service. SHAMEFUL!
If their was a zero star option, i would use it. I bought a car hood and needed it shipped to me, little did i realize that they would destroy it. The box came to me with footprints on it, and the hood had dents and scratches as well as …
The only reason I gave a (1 star) is because you cant give a ZERO!! I have to say that UPS SUCKS!! I am a business owner of a firearm company and have been waiting on a package (firearm) for three days now!! The delivery was attempted (to …
Do not use UPS if you live in Atlanta Metro or Lawrenceville Ga. The drivers never show up on time and are very incompetent. Numerous times we have the same issue and worst customer service. uPS sends all calls overseas. Stop shopping and shipping at any company Who uses UPS. It is time for this company to be closed and fire everyone.
I opened this review page to raise UPS Headquarter attention to extreme poor quality and abusive billing practices the Swiss/Zurich unit does. What I found out is that it seems to be their global way of working as the US offices don’t do …
Let’s just say I wanted to ship a “Special Thing.” It’s not dangerous; it doesn’t explode; doesn’t create mayhem; and UPS ships these things all the time. But can I drop off this Special Thing at my local UPS Store? Oh no! Why, they’re just …
I hate this company with a passion! This courier company hire supervisors and Drivers which steals from their customers. This action occur so much in the Metro Atlanta Area then UPS will send the package back as damaged, so that their …
This is the worse company that I’ve had to do business with! The drivers are very incompetent and so which that the constantly deliver my packages to the wrong house is a constant bases. Two days ago they delivered my medication to the …
Can’t give negative stars but that is what they deserve, UPS has no customer service and the delivery service is poor at best. I spend thousands of dollars a month with them and will be sending the business to FEDEX. Not sure how my …
Looking forward to the day when unaccountable duopoly of UPS and FedEx comes crashing down, just like the multiple destroyed deliveries. The loss to the US economy from damaged merchandise due to inappropriate man-handling the deliveries is …
If I could give less than 1 star I would. Have had problems with a lazy UPS driver for years, called and complained and his driver’s behavior gets worse. This is a rural area. First he said he was afraid of dogs, so I make sure the dogs …
UPS took 8 days to deliver my package just some documents which usually takes 2 days by UPS ground shipping. Looks like I should have waited for USPS to open next morning. …
They stole my brand new PlayStation 5 basically then offered me 100$ for my “lost” package then I call the hot line and find out my package was Never even scanned once which is why I can’t track my package that was almost a month ago and they still giving me the run around they need to be shut down immediately
Unbelievably bad delivery service. I had a package shipped from California to Seattle, and they delayed it at an Oregon shipment center due to a made-up “natural disaster.” I contacted their customer service, and went through a painful set …
World most expensive and non-smart deliver company in the world. When you pay with paypal it gives the adress of delivery but still you have to give them you adress because apparently they cant read them …. …
You need to train your people how to do their job well, specially how to read mail box number. It didn’t just happened once but countless of times that the driver will just drop the package to any house he wanted. One house down, 2 houses …
Customer service is non existent. A package that I needed before Monday was supposed to be over nighted and delivered on Friday. UPS mis directed the package and it wouldn’t be delivered until Monday which was too late for the memorial …
The driver said they made a delivery attempt but they did not because I was home during the listed delivery time and no one came to my door. They made another “delivery attempt” the next day and the same thing happened. He rescheduled …
If anyone at the UPS corporate level cares about the deplorable state of Customer Center operations in OKC, FYI, the inmates are definitely running the asylum here at the CC counter in Oklahoma City. Their supervisor, Eric B, was out when …
Package delivered to the wrong address and then I was told that it wasn’t delivered because I had moved, when I’ve been at the same address for 3yrs. I contacted customer service and was told the package would be delivered on July 3rd, only …
Now I’m speaking to their “customer reps” who are in another country…no disrespect but I can barely understand them, and they can’t understand me. Course my package didn’t arrive, but the driver didn’t even put it on his truck. I waited …
UPS is supposed to be in the business of delivering packages, but I’ve never seen them do anything except not deliver packages properly. I will never have anything shipped with them again. I Have no doubt now why Amazon is building its own Fleet.
UPS Service has terrible service!!!
They deliver my packages whenever they feel like it.
Constantly reschedules deliveries and last week left over $1500 worth of …
Wish i could give no stars. Had a order ship thru them the 4th and still hasnt arrived nor have they updated anything on where my package is. Its been telling me to chdck back tomorrow since the 4th and i places my macys order on the 2nd. …
The phone company shipped my phone yesterday using UPS. The package arrived at the UPS facility near me at 219 Santa Rosa in Fort Walton beach. The tracking number was last updated at 1200 noon stating there were mechanical problems and …
I paid $800 to have a box overnight from New Jersey to Miami. The package never arrived and was sent to Indiana by accident. The box was lost for 5 days and finally was forward to my location. UPS had the balls to not only refuse any kind …
UPS has the worst customer service. Our team has made countless calls to their customer service department this week with no progress. If you ask to speak to a supervisor you get passed around to other customer service reps that give you …
UPS cares nothing for their customers, once the initial delivery date was missed ( they lost my package ) they make and broke four additional commitments. I believe theirs is the worst customer service I have ever encountered. UPS has so …
UPS are the worst. No feedback about changes regarding a shipment, multiple changes with no explanation, no ability to file a complaint. A number of UPS staff are not familiar with the processes in the Company and speak very broken English. My advice: use FedEx!
Ups is intentionally set up to prevent the customer from having any real recourse when an issue arrives. There are so many Bots, forms intentionally made difficult to complete by asking for oddball info, inability to speak with a live …
Horrible, non-existent, customer service. You can’t get a human to answer. Their delivery time windows are huge, indicating delivery by 9:00pm! No smaller windows available. …
If I could give UPS 0 stars i would. I have lost 2 consecutive packages containing clothes and a PS4 delivered by UPS totaling in just under a $400. I flied a claim and nothing happened. I reordered a PS4 from a different company and just …
Some of the employee’s (drivers) need to be taught to blow the horn, ring the doorbell, or knock on the door! Before leaving the package near the front door and leaving quickly! All drivers should be doing this and not a handful. Some of …
ABSOLUTELY TERRIBLE. I have “MY CHOICE” with UPS. They sent over 6 changes of delivery time. They did not place it in the Amazon lock boxes on premises as they have done in the past. Multiple changes of delivery times were sent to me. The …
I got a call from UPS asking if I wanted them to process my package for entry into Canada. So, I asked what their handling charges, if any, would be. The rep said she could not get that information. When I suggested she Google that info, if …
Failure to deliver fair customer service to Canadians. The language barrier does not meet the standards of good customer service in the language they are providing the service for. In this case English. I spoke to 2 different customer …
DO NOT SHIP WITH UPS. Our friends were on vacation with us and then left earlier to go back to the states. They had left their glasses with us by mistake. They needed them right away and so we went to the Thailand office and it was …
Now, 2 packages are marked as Delivered but I don’t see them anywhere. I keep calling hotline but nobody answers keeps circling me back to main menu even if I choose option to provide tracking. It keeps ending in visit UPS.com. What’s …
The worst shipping management ever. It’s been 10days for my package to arrive, i still haven’t received. Worst customer service. They are the worst to get in contact with. Doesn’t deserve even a single star. Negative (-5) star to UPS. So unreliable. 🤦 …
I ordered a package from West Elm and requested FRONT DOOR delivery. I live in an apartment on the 4th floor, but I still expect it to be left at my front door since I clearly can’t carry a glass table alone. I receive a text alert from UPS …
EVERY time I’ve dealt with UPS agents (in person or in chat: more than once this year), it is like dealing with a robot, not a person. They will NOT give you a straight answer, will continually reply with words that don’t apply to your …
I dropped off a return at my local UPS Store, to which they re-delivered the item back to my house two days later. I called the store to inform them of the mixup and see about having them pick it back up. They stated that they can’t do …
Never can get packages to you on the day they say they will. One time they lost my cancer medication for 3 days. They say they will deliver like today and I have been home all day waiting for 7 packages, all medicine, and here it is 9 PM …
BEWARE!! UPS supervisor Ben stayed to me that “delays are an accepted event” in regards to UPS delaying my package for an aircraft mechanical in PHX. I ask why didn’t UPS truck the huts to LAX for the late flight out of there?? AND what …
I am writing from Italy. Something must be done to fix a huge problem with UPS service in Italy.
First of all the call center, absolutely unacceptable and rude the way they …
I can not give this company any star but I was forced to. They are the worst shipping service I have ever known about. I sent a parcel on 10 September 2018 to United States and it was delivered at a wrong address. When I complained, they …
We started shipping our new product via UPS Ground in a very high quality and heavy duty crate. Eight of the last nine units have shown up with damage and the attached shock detectors being tripped. When we contacted UPS they said we …
I was expecting a package today and was tracking it on their app. UPS was about half a mile away… thought I had time to answer the call of nature… WRONG. I was literally 24 feet (I measured) from the front door. I did not hear a knock, …
In the last year ups has failed to deliver packages for my business several times despite being shown on tracking out for delivery.. instead of delivering the packages the driver just lies and says he attempted. This last instance I spoke …
I ordered an item dec 5th and UPS never attempted to deliver my package! The driver marked the address as “receiver moved” how would you know that if an attempt was never made? Not even a pick slip left and now my package is being returned to sender. Due to there own mistake I’m left without my Christmas gifts
UPS – I’m not sure what has happened to your company. I changed overnight carriers last year. Looking at these reviews, I’m not the only one noticing a change the in services you are providing. I’m actually sad about your decline in …
UPS has lost two of our boxes worth about $200 more than the delivery cost itself. Even though I filed a claim submitting all the required documents, it has been almost two months and we have not been able to get our money back. …
UPS customer service skills and they ability to not talk to you Is outlandish even the automated system is designed to route you around and around and around in circle and you never get to talk to anybody about a problem you are heavy when …
Worst customer service ever. From supervisors on down. They sent an email to my phone stating that my package was going to be delivered 11/8 @10:30am. I took a day off so that I could sign for the package. It came to be 12:34pm and I called …
A package sent by me valued at over $400 was lost, damaged and some items stolen at the hands of ups in October. They had the nerve to send back these damaged items to me in a bag with a bunch of items missing. I was awarded the claim for …
Every other delivery company can find my address. But UPS can’t find me. I called complained and even sent messages to the supervisor and they still won’t deliver. But yet I pass the truck in my neighborhood everyday but he can’t find me! …
It is too bad the vast majority of people have to leave such negative reviews of UPS. Considering the sheer size of this corporation, sure there may be customers with bad experiences, some the customer’s fault and I am positive some the …
My package was to be delivered on 1/31/20. I wasn’t home so it was not delivered due to signature restrictions. Driver leaves a note stating “Left at Locker 17370 Jasmin Victorville”. I visit the facility to retrieve my item on 1/3/20 only …
Driver falsely changed status to tried to deliver package when he didn’t even show up to the location. I was waiting on this package all day from 430 – 8pm he could have returned . Instead now no one wants to take responsibility for the …
Thanks UPS. I want to say that I applaud your service. I wish more vendors would use you. I receive at least one package a week from you and never have I received it broken, late, or lost. Compared to the other carrier (FEDEX), you …
I have been working to recover a lost part for equipment that is down and losing money everyday. This package was scanned at the store, the OKC Hub, the Dallas Hub and the driver scanned that it was delivered the next day. It was never …
I will be using Fed Ex from now on, UPS is operated out of the Philippines and they have no cue what is going on, it is a joke. If your package does not arrive on time or not at all, do a charge back with your bank, service not provided is …
In the USA, for international services, UPS works like the most surrealist company in the world. If, for some reason, a credit card charge is declined, UPS system cancels the invoice, and issues another one, which is lost in limbo. Even …
I would rate this is zero if there was an option. I have called UPS customer service number but usually goes to the Philippines but on insisting to get a US number I got the corporate office number to get a refund on my shipping charges as …
I paid for two day shipping never got my package. Now 5 days later still no package. I’ve called and spoke to over 6 different employees. The last one I spoke to was laughing about it with her coworkers. After this experience I will never …
I had a pickup scheduled with the instruction, “Adult must be home.” So I stayed home waiting for UPS. When I went to get my mail about 2:00, there was a “failed pickup attempt” sticker on my door. Apparently, it was too much trouble to …
UPS: We will not refund or credit
We will not guarantee delivery dates
We dont know where your package is nor will we tell you where we sent it after …
They NEVER deliver to our address – despite numerous complaints they deliver our packages 2 doors down. Today’s tracking reveals a package was shipped from a neighboring state 4 days ago but there are no updates since it arrived at UPS – …
Customer service rep. hung up on me and was rude. When I asked to speak to a manager she said no. I have never dealt with someone so unconcerned or had no idea what was going on. I spoke with a guy on 7/30/2020 at 2:27PM who proceeded to …
I was expecting a package and it was delivered on Wednesday November 21, 2018. I received a text when the package was delivered, I immediately checked and no package. I then checked my security camera and there was no activity. I called …
As a business owner, getting our packages where they need to go is very important to me. So when a very expensive package was lost, I contacted the customer relations department and the team there did an exhaustive search of every …
If there was a spot for zero stars I would have made that choice. Been contacting them for a week now and each time I’m on hold for 20 minutes to talk to someone else that has no idea what’s going on. English seems to not be a form of …
I ordered a package from Overstock and it arrived in the remaining pieces of the original box, as well as a Target box taped and wrapped to the other end. All of the glass is broken, the pieces are exposed through the top of the box where …
UPS is the omega of delivery services. The offices are infiltrated with honorable service and people within
If anyone ever asks me where to ship from I say UPS. They stand on pride with …
The UPS Customer service is horrific. Of course everything is off-shored to the Philippians, and they just don’t care to help. They have a standard answer and refuse to escalate the call placating you until you hang up or they hang up on …
If I could give less than 1 star I would. Before my package arrived I had called and asked for the forms so that I could clear customs myself and not pay brokerage fees. I was told to reject the package at the door, and then they would …
This is the third time I was to receive a wine gift basket and the delivery was postponed repeatedly despite several email updates. The map where I’m supposed to see the progress has not changed in the past 9 hours. When I try to contact …
If you want your package stolen… Use UPS! Our neighborhood UPS delivery people seem to enjoy leaving packages IN PLAIN SIGHT when, most of the homes on my street have porches that allow for obscured view of your delivery. I have tried to …
On 1/23/2020
Ups sent email saying my package was delivered to my front door but when I arrived home an hour later there was no package. I looked in other areas for the …
I stop ordering from companies that use UPS to ship/deliver their products. More than a few times they didn’t deliver the ordered goods and it went back to the company although I was reimbursed the time it takes and wait to get my money …
I would like to thank UPS for having such a incredible associate (Mitchell Waldon from the Fresno, Calf. hub) that I feel needs to get recognition for her incredible help in making sure I get my medical package. She is a definite employee …
I live in Portland Oregon on a flag lot so my mailbox is 75 from the house. UPS is now delivering some of my Amazon Packages by stuffing them through the mail slot on my Mailbox. As UPS knows this is a violation of federal Law. Since I …
This is the absolute WORST service iv’e ever received . For starters I had to wait two whole days for UPS to send a driver to pick up my package and they kept charging me for pickups that never happened and refused to refund me my money . …
I ordered from Kohl’s on June 3. I changed my billing address but not my shipping address. I found out the next morning when I received an email that my order had been processed in the middle of the night. I immediately called Kohl’s, but …
At one time I thought UPS was one of the top of the line companies I would’ve even invested but now this company along with it so cold private Owned stores take no responsibility for anything that has happened I paid for a one day package …
Horrible! I’ve contacted UPS since 2017 several times about the same issues over and over again. It is now 2020 and they are still doing everything wrong. UPS is so bad that they’re even in the news for not doing their jobs right. I live in …
When I equate horrible logistics services to say… An Ice cream man driving randomly around for sales. UPS takes the cake in randomly bouncing your shipments and deadlines. Currently between Amazon, the UPS Website, and the Mobile app my …
UPS has lost TWO of my packages that contained my children’s Christmas presents. Each one ordered from the same company was scanned and loaded on the truck. It states “In transit” “Out for Delivery”, and never has any movement past that. I …
We had a wonderful driver for years….then we had to tolerate a number of incompetent drivers. We now have drivers that do care and try. BUT the distribution center managers are another story. They obviously are not making sure that …
I’ve never been so frustrated in my life!!! I don’t have the tracking number and my package was not delivered so now there is absolutely nothing I can do. I can’t get anyone on the phone, no one responded to my emails so basically if i …
UPS is no longer what is use to be, use another carrier, damaged shipments, HORRIBLE online interface, packages left in warehouses, pinched and torn mailer packs covered in grease grime. Unacceptable customer service. Vote with your wallet DO NOT CHOOSE UPS.
We recently entrusted UPS to ship a trade show booth to a conference we were attending in New Orleans in February 2020 for our new business venture. This conference marked the first official event our company was attending with the goal of …
I cannot for the life of me understand how your company is still in business. UPS is considerably subpar in comparison to USPS and FedEx. UPS delivers packages late all the time with no excuse or reason. The only reason I even think UPS is …
I would like to join many customers here who gave one start review for UPS service. I noticed UPS delivers packages twice longer than FedEx or even USPS. Phone customer service is terrible, you need spend 15 min at lease selecting different options in order talk to real person and their personal barely speaking English.
I really appreciate the hard work of the UPS employees, but I must say that I’m a little confused at how UPS can’t explain to me why my package hasn’t moved from Dallas since 12/23. I live in Ft. Worth, so you can understand my frustration …
They should change their motto to “We Mis-ideliver for you”. Constantly receive neighbor’s packages several street over. Almost as if they consider getting the package into the neighborhood close enough for UPS standards. Best NEVER use …
Some of the delivery drivers at this company are the worst. Delivery drivers never deliver packages, the write notices in their trucks, stick it on your door and run back to the trucks and pull off. And if they have to redeliver it they’ll …
The UPS drivers in my area are the ABSOLUTE WORST. My numeric address is on my mailbox at the end of my driveway AND clearly marked on my house. They NEVER ring the doorbell to acknowledge delivery and have on several occasions left my …
Poor customer service response today over phone from Corp. CS Mr. Scott Harris. He could not confirm any specific delivery date or even customer pickup from local station – for my important package actually scanned – located at local …
Never received my package although the driver claim it was delivered. Watched her walk off with my package on my security cameras. When I called the customer support number, I was told that there was nothing they could do and that I had …
The only reason I even give them one stars because zero is not an option. They have cost me over a month of time and a lot of money due to them dropping off a package in a random location. I called and complained and they promised me a …
Worst shipping service and I’ll never recommend them or use UPS services again. They lost my package and admitted it and I’ve gotten nothing but the run around from agents to a supervisor. Over 50 email’s sent back and forth. Now I’m taking it further. It’s disgusting how we have been treated by these people.
UPS is the WORST delivery company I have ever dealt with!!!! They are LIERS when saying your package was delivered, which isn’t true. When you’re told someone will call you when your package has been delivered, that is a LIE!!! When you are …
A debt collection agency sent me a notice about some UPS past due bill. I never received an official UPS invoice for this bill from UPS. No communications.. No email or mail nothing. I didn’t even have an UPS account to look it up. Now …
I have had the unfortunate experience of UPS with horrible,disappointing service. I wonder if the CEO even cares. Ups will survive these comments because it doesn’t have a serious competitor. I have had several failed attempts to send a …
I honestly would have marked NO STARS for UPS if I could…. The UPS Driver in my local area in Georgia stole valuable packages that were suppose to be delivered to my home during Mothers day weekend when I was away in Florida with my …
Can you give 0 stars. This is the most horrific company to ship with. I called for a pickup and explained that two of the four packages had homemade labels. The lady, whom you can barely understand, stated this would be no problem. I paid …
My neighbors and I have had empty packages delivered to our doorsteps
by UPS half open. Most of us have cameras on property and have confirmed that there is no porch pirate. Sadly, this appears to be an inside job. Makes you …
This is the worst service ever. I can’t get the ups facility on the phone because it sends you too an automated thing which then it’s next to impossible to get anyone on the phone. I was told my package could be picked up at a UPS address …
I was an employee for 3 1/2 years with UPS. I was a HUB supervisor at the smart hub in Atlanta. During peak season of December 2020 I suffered a back injury and was taken to emergency room for it. Then in May 2021 I re-injured it. The …
My package was scheduled for delivery Thursday (December 20,2019). I was off from work, awake and active at 7AM at home with no tv or sound distractions at all. I noticed my cat scurrying from the front door, so I proceeded to look outside. …
If I could give negative stars I would. The customer service I’ve received from a local district manager, Twitter support dm’s, and emailing customer support has been a joke. UPS lost a package I was sending to my family for Christmas. I …
A seller shipped us a $5,000 package that was supposed to take 8 days to ship. 61 days later we still have not received our package. By not having this equipment costs our small business $144/day! Cost to date $8750….. when we call they …
I had to ask my company to use FEDEX Ground more often.
UPS is no longer a reliable shipping company.
My packages are left at a dangerous location without my permission. …
Refuse to answer the phones or resolve the problems i have currently having, the automated voice system is set up in a way that you CANNOT get a REAL LIVING HUMAN on the phone and the system itself hangs up on you. I will be contacting my lawyer to file a lawsuit against ups for not following their very own POLICIES!
Beyond terrible company they loose your items the drivers lie say your package was delivered when it wasn’t and this is all in order to meet their deadlines and not be fired. Then when you call they talk down to you like it’s your fault the …
They stole my package and the shipping fees and tried to blame the sender.i have proof of this and yet they refuse to let me speak to an actual person. The ups person who picked up the package stole it and I have never had this happen with …
How many one star ratings must this company receive before they realize they have a serious problem. After missing a delivery at my retail store, I contacted UPS to request that they inform the driver to advise him to please make the …
I am so grateful for how above and beyond the corporate office and especially the manager of corporate customer relations went for me today. I had a Christmas package that was lost and was stone walled on both ends by UPS and the sender. …
I mailed a prepaid UPS package at a local UPS store, a fragile item that was packaged very well (I have over 20 years of shipping experience); the lady said she’d mark it fragile, but probably didn’t. “It arrived broken”, the UPS driver …
Absolutely horrible service, been over a week and still can’t give me my “scheduled delivery date”. Tracking number just shows delays, and inaccurate information. …
Driver delivered someone else’s package to my house. Not sure how they could get the wrong address since there’s a big address plaque about 2 inches from the front door. Tried calling, but their automated system won’t let you talk to a real …
I will never, ever ship with UPS again. Not even if I’m offered money will I ship through them. I went to a location here in Houston to have my grandchildren’s Christmas presents shipped to Ohio. At my request, the staff here in Houston …
UPS mail innovations can never deliver on time. When I go to complain they lie and say UPS mail innovations is not UPS so they can’t do anything. If they are not part of your company why do they have your name and logo? …
UPS hires drives that are irresponsible and that have no idea what they are doing. I would really prefer not to have to have any of my packages delivered by UPS ever again. Before my package was out for delivery I selected for them to …
My original shipping date was 7-1-21 and required adult signature, then informed later that day that it would be delivered on Friday, July 2, 2021 between 10:15 and 2:15. Waited until 4:00pm and no package. Checked status and driver …
You could probably walk faster than relying on this company to take anything, anywhere. I hate to say it, but go with USPS before considering a private shipper with no accountability.
They deserve less than 1 star. Received an email at 6:47 a.m. on 26th June 2021 stating that package will be delivered between 2 p.m. and 6 pm. Waited the 4 hours for delivery. Personally and via security camera saw the driver pull up to …
Stop fooling people in Berlin saying they were not at home just to drop the pack in a shop so your CLIENT have to go there to finish the work your were supposed to do!
I hate this company
I sent out 3 packages on 2/11/21 that I paid for 2 day shipping. As of today, 2/16/21, one of those packages has not been delivered. All I get when I call the 800 number is people overseas that lie and say they are in America. If I didn’t …
This company doesn’t take responsibility for its subordinates, and appears to intentionally avoid paying legitimate claims for lost or stolen packages that are under their control. A package sent to California from Brookings was never …
We sent a large package, for a bride and groom through UPS in November. The UPS driver left the package in he hallway of the apartment it was to go to. The package disappeared and he person we were sending it to never received it. After UPS …
DON’T go to the UPS store at Camp Creek on Marketplace Blvd. I wanted to print my daughter’s worksheet out for art. It would’ve been ten cents at any other UPS store. They wanted to charge me three dollars to use the communal computer to …
BRENDON, the UPS delivery person, totally surprised me by carrying three packages up a flight of stairs to ensure that these packages were left in front of my condo door, and not just in the lobby, as all other delivery services have done. …
UPS lost a package that was shipped by the company I work for. I have been trying now for over a week to locate this package, with no success. I have asked to speak with a manager, only to put on hold for 30 minutes, and then be connected …
Stole two packages. Hours of customer service later, and a $7.99 charge later to pick up at store and they haven’t even tries to refund my money. UPS customer support, “thats why i havent bought a new phone yet”, because my company steals them instead of delivering
I wish I could give negative stars. UPS is horrible. My delivery was scheduled for July 4, due to the holiday I was told it would arrive by July 5 at 11 am. On July 5 after 11 am I did not receive my package and I called the UPS facility. …
Ok, I have had numerous of bad experiences with the app and tracking package has been falsified. I waited all day Saturday for a 2 day air package and tracked it on UPS APP changed to unable to deliver while I was sitting in my home which …
I despise talking to the automated system which can very seldom be helpful and always, always waste my time. Plan on spending at the very least 15 minutes on the phone. My last phone call a rooster was crowing in the background and kids …
I absolutely love my usual guy who delivers, however… recently he must have been off. There was no notice of delivery this time and things could have went terrible. At the end of the day I decide to leave my house store bound. Long and …
They lost my package, won’t reimburse me for the value nor my shipping cost, won’t communicate or anything. I’m not a lawsuit crazy person but they need to understand that WE THE CONSUMERS are the reasons they operate. They can’t just take …
UPS’ offshore customer service is a disaster. Latoya could/did not want to help; routed to “her supervisor,” lol a spanish speaking rep Maria, who in turn routed me to Miely who then routed call to her supervisor “Arnold,” whose phone had …
Its unclear to me how this is a profitable publicly traded company. Every single package I have received from UPS has had delivery issues. To top it off, I need to pay a fee to pick up packages that UPS declares undeliverable because …
Two months after UPS lost a package addressed to me, and after filling an official complaint and calling 3 times in, I’m still waiting for any progress on my case. The sender, my wife, also opened a case with them and as I, she is …
needed to have a shipment changed during an emergency. I found all your services very lacking from the call center to the online user-friendliness of your website and there were Zero interactions that included all details and/or …
I have had numerous issues with UPS. They have continuously delivered my packages to other peoples residences within my apt. complex and saying that it was “delivered”. Just last week, they allowed someone to sign off on my package w/o …
I want to complain about my experience with UPS services. I was suppose to receive my package on Monday 12/6/21 and it seemed to be a delivery issue. I’ve called ups 6 times and they are still giving me the run around. After I was promised …
The worst of the worst services you can think of. Every single package I have ever received through UPS was delayed had issues with delivery and not only that when you call them to try and find out what’s going on to resolve the issue it …
Worst shipping service ever! Long story short, my package has been sitting in a warehouse 4 days pass the delivery date. My shop app shows me time and date when my package arrived in Oklahoma and the customer care person tried telling it …
There app dose not work and the driver’s lie about delivering your packages as well as do not let the customer time enough to get outside before they speed off.
Terrible customer service! Had to leave 1 star but it’s 0 star for me! I’ve called them 3 times and they said that they tried to deliver but that was a lie unless they tried to at the wrong address. I’ve tried asking to talk with a …
These guys deserve commendation, and not needless abuse, they are some of the best in the courier delivery service industry. they do such an amazing job, and they work really hard.
Used to be a great company until Carol Tome came in and forced all the drivers to work 6 days week for years and years. This place is terrible now. Many drivers are at the ends wit. I know a few drivers that are getting divorced because of …
@UPS this is the BEST delivery driver you guys have ever hired! He is super friendly, always smiling, and waving at everyone AND he’s literally jumping out of his truck running to your front door to get everything delivered asap. He is NEVER in bad mood!
I avoid using this shipper at all cost.. WHen I ship and pay for tracking, I want to see updates.. Oh, Ive watched the workers sort box’s and they throw kick stand on whatever.. Its just a box to them.. IF you are the head of this mail system, Print out a memo for your employees to scan>> that is SCAN!! AGAIN SCAN the packages..
First they broke the equipment my employer was trying to send me TWICE. It was packaged well, but the box had noticeable damage both times. Then when I tried to schedule a pickup with the label my employer sent me, they kept trying to …
Congratulations UPS now you have upset every 2nd amendment person in the country. UPS trying to to make it inconvenient for people to Practice they’re 2nd amendment right. It is one’s God-given right to defend themselves and their family. I pray the UPS go’s bankrupt. Do yourself a favor use fedex
The worst service I ever encountered. They are even below the level of Poczta Polska …
The courier taps that the package has been delivered to the door of the house. …
Garbage company. Drivers are incompetent, don’t actually deliver packages but mark them as undeliverable. Higher headquarters threatens to destroy packages from certain companies without authority but refuses to answer for this federal crime. I’ll never use UPS again.
When did the innovators in shipping become the worst. Amazon has shown me how modern day logistics is supposed operate. The Doraville hub was supposed to deliver my package by 3:30pm then it was changed to 8pm. The tracking literally said …
I had my brother ship me a pair of glasses I had delivered to his address because I lived with him when I ordered the glasses. He used UPS to ship them to me. I never received my glasses. UPS lost them. This isn’t the only time I’ve had …
I called UPS today to talk about my package. It’s in my area today but not scheduled for delivery until a few days from now. I wanted to call and ask if I may pick it up today. I was not able to get this question addressed because it’s …
Dear UPS
A couch was delivered that was damaged during delivery from the furniture company. The furniture company y said that they would pick it up, but UPS picked it up …
Pretty much every time I use UPS a package is delivered late and incorrectly. I paid for express shipping and it will actually due to incompetence take just as long as regular shipping. I always try to avoid UPS but sometimes I can’t. Sad they are still in business.
I used the UPS site to print a label. I put in the shipping address and there were no issues. I shipped the package at a UPS store and a day later I get a notice that UPS changed the address. They billed my credit card, without my …
I’ve contacted the Macon, Ga. location and spoke with Scott in Management concerning my missing packages that the personal driver had in his vehicle but did not deliver to my address. This is the second time that this has happened. He …
The inconsistentcy with UPS shipping is absurd. As a company you need to do better when you are constantly delaying packages. Aside from really bad weather, it’s not my problem you guys can’t do things right. When you guys have delays on …
UPS is intentionally set up to avoid resolving problems. I have had a shipper account for more than 40 years, spending $200,000+, and they just keep getting worse. Four people here have been trying to resolve an overcharge for a printer …
UPS is the worst carrier in the world! They always promises you a delivery date that they can never make it. Don’t trust them and don’t use their services!
If I could give UPS ZERO STARTS, I Would! This is the WORST carrier ever. They will reschedule your package and then lie and say that you did it. Customer Service is the worst.
Multiple atttempts to resolve billing/account issue.Possible FRAUD They have the worst customer assistance one could have. I may end up having to cancel the credit card I have used for years due to their screw up.
Everyone should stop using UPS it is the worst organization ever how they stay in business is a mystery to me! do not use them if you want your packages delivered on time and not broken they are the worst or stolen Worst experience ever …
I’m suing. It’s easy to do yourself. Check your local state business registration for the entity you need to serve, it will still say united parcel service but have some local “front” name you have to serve. More people should do this, it’s the only thing they will understand.
There was a time when USPS fell short and UPS or FedEx were guaranteed to fill customers orders without the drama, inaccuracies, mistakes. No more! Every package or parcel whether sent or receiving need to be tracked with anticipation and …
I could write pages, but I’ll say this. If I owned a company with this terrible of a customer service and poor rating I would act on it and fix it! I will NEVER use UPS or Useless Parcel Service again! Customer service deserves a -10000
I have a package that is delivered from shipper to UPS to United States Postal Service. The items I ordered is stuck in between UPS everywhere Postal Service. No one from UPS can help. It’s been sitting in Kansas City for two days. I don’t …
I would do a negative 15 if I could. I bought over a 300 dollar machine, it took ups several days to pick it up, they scanned it once on the 23rd and since then haven’t scanned it again. No one seems to be able to find this package and UPS …
I sold a gun on gunbroker for 837 dollars, and UPS lost it in Ma. I could not afford insurance, I had to put the money to rent, now I have to refund the money and I out mu gun, ups is only going to refund me 100 dollars, They took away …
Trash management, trash service. When asked if I could forward documents to be printed and have them printed by the staff they told me their email had been compromised. Then the clerk said, “Also too many people call and have that done and …
Last year I shipped something back to a retail store, no charge to me at all. Now suddenly, I can not even just say pick it up tomorrow when you deliver tomorrow’s package. They want to charge me for something the retailer said was free …
The worse service and I will never ship/receive anything through them again. I will make sure I say please don’t send me anything through UPS. Apparently there is no communication between the drivers and the facilities. Even when you pay …
I have been calling since April and I have had nothing but hangups, people who don’t know what they are doing, many transfers every time I call, and a lot of frustration. I have tried calling corporate 10 times but always get nowhere. It is …
UPS needs to be rated a 0. They are one of the worst firms you will ever deal with. I closed my account and no longer ship with them. You are highly encouraged to find an alternate courier. Go ahead……call UPS and try to get through …
Zero star rating if I could select it.
Customer service, what Customer service? You get a prerecorded phone tree with no matter what option you select it gets you to no live agent and a disconnected …
Worst delivery service in the Universe! I have not received my package and it says it has been delivered. It also says it is pending acceptance, so UPS cannot even seem to agree on the status of my package. …
I find this to be very wrong of UPS on behalf of Costco. I live on busy street. My door is 20 feet from that street. I have a jr high just down the road. Super tempting for someone to steal if it sat outside for much longer. And personally …
Claims services are horrible. Online claim page does not work properly, it doesn’t let you submit documents online. Call center does not solve your problem either. You can reach to claims department via fax or regular mail. Who needs e-mail …
On Sunday I ordered what I thought was the perfect surprise Christmas gift for my wife. On Monday, UPS sent my wife an email telling her what was coming and when it would arrive. …
Macy’s order to PO Box delivery status shows delivered. Recipient did not receive package. Called UPS and couldn’t get to a live agent. Automated system States to file a claim. In order to file a claim you have to create a UPS account. …
Terrible customer service. Do not bother insuring your packages with UPS, when they damage your package (which has happened to me many times) they will invariably deny the claim and pocket the shipping and insurance fee you paid. This is a …
UPS used to have the best customer service but sadly the automation, AI and bots they use seek only to be circular and not really resolve anything. This results in claims never being handled as you can’t possibly get someone to help open …
***Update***
After two different complaints to their reps on Twitter and being repeatedly hung up on, a representative from their local center called. They spoke to me in an …
Used ups instead of usps because we thought that they would do a much better job. Visiting mom in Florida and gf saw a UK blue 3 wheel bike had to have. Took to ups franchise official store and sent to ky bike 322.00 shipping 348. 00 bike …
Most useless delivery company on the planet. Don’t deliver on time, cant contact them in any way. their online service is abysmal and useless. No wonder Amazon ditched you. Your CEO got $15 million in salary last year, but it actually …
Had 2 consecutive 2nd day air packages take 4 days to arrive while they lied about the tracking information nearly constant. They need someone to own their horrible service but the HQ hides behind offshore call centers. I am not a fan of companies who would lie more than 5 times for a single delivery.
My experience is trying to contact headquarters
And speak definitely with a live agent not a robot.
My contact is important and don’t have time to play poker with a robot. I’ve questions and I need answers.
Wish I could give 0 stars. I’d go on a rant about how their drivers are incompetent but clearly everyone is already aware of that. Got an alert saying the delivery was attempted (lies, the driver was too lazy to come to my apartment door). …
I call UPS twice. The 1st. time they said they would call me back and never did. 3 day later I called them again and was told they would call me within and he. Well that never happened!! I called again and was put on hold by there answering …
the lack of leadership in this company is obvious. the last in competition, i really wish amazon would not use their services…I have never had any issues with fedex or amazon delivery…additionally no delivery on sunday? are in the dark …
Worst delivery company ever. Their job is simple. Just deliver packages. Not too much. I didn’t expect to wash my dishes. I have no idea how did they become that much big with this stupid management. I wish you guys never existed. 2 story …
Package scheduled for delivery on a Friday still waiting the next week on Wednesday No compensation for storage charges on my car being parked due to the delay or their shipping then received a call asking if I could come pick it up myself …
No customer service number to file a complaint about a ups store in Tulsa OK. UPS store in Tulsa OK 5103 S Sheridan Rd is the worst. Owner is a rude, misogynistic, racist. How can you allow him to own a store with your name on it. Filing a complaint with the FTC and the BBB.
It’s kinda hard to judge a place when folks only respond once something is wrong. I personally do not ship tv’s & huge boxes of clothing. Meanwhile for business reasons I use overnight air & couldn’t be happier. On Spot everytime all the time . Thank You UPS !
Worst shipping experience ever for me. Trying to return a defective package to Amazon. I am currently in a wheelchair with a foot injury and unable to carry the large and heavy package i need to return in to my store in Rome Ga. I asked if …
***PSA***
I have a question for those that insure their packages through this UPS Store …
I had a packaged delivered from Amazon through waiting for the package. Got an email stating that there had been an attempt to deliver. Signature required. Will attempt again at a later date. But the fact is, he NEVER came to my door! I’ve …
Never going through ups again, I paid overnight shipping for a package and it’s been 5 days now and they havent shipped it because it was packaged incorrectly. Its only 2 hours from my house and it’s taken 5 days now 6 because they keep …
I have been waiting on a package for 2 weeks that was supposed to be overnighted to me. They lost my first package and gave me little to no info about my package. I have called several times, tried to put in a claim and was told it can’t be …
I would like to thank UPS for first charging $60CDN to ship a 3lb parcel, valued at $100CDN, from US to Canada and THEN charge an additional $37CDN for “handling” on a $16 duty. So well over $100 shipping charges on a $100 item. Do NOT recommend for ANY kind of shipping.
UPS is the worst shipping service for an ebayer. Tried to set up a account like prompted and the website is “no longer available”. Called them and they try every way not to talk to you. Been waiting on tech support for over 20 mins with a package that needs to ship NOW! They don’t care
Paid for next day delivery by 10.30 am of CT scans medical records to NYC.finaly arrived by 5:10pm. After the Doctors office was closed. They shouldn’t have taken my money if they couldn’t do the job. I could have made different …
I have my passport and emergency visa which was picked up at Georgia on 12/15 in the afternoon, was to be delivered in Florida on 12/17/ and it showed perfectly on the tracking line but when i called at 1 pm on 12/17 i was told it its in …
Absolutely hopeless in every respect: impossible phone system designed to avoid calls; tracking system “lost” a package for 16 days; package returned to starting point after traveling 9,000 miles inside their system; CEO unreachable even …
Honestly, the review would be 1 Star if we thought that folks would read it — but we want this to be noticed, so we’ll let you judge the quality from our write-up. Twice in less than one week my family had recieved deliveries of multiple …
WOW, seems to be a common opinion on UPS in general. Terrible shipping, terrible customer service and communication. I have been lied to numerous times. Spoke with representives in country’s such as the Philippines, and Guatemala for a …
I had to get a fingerprint for my job. I went to the UPS store in Milledgeville Georgia and there was one customer ahead of me. I am handicapped and walk with a cane. I waited until the customer ahead of me was finished and proceeded to the …
NEVER AGAIN! I sent a parcel from Spain to Swtzerland. They blocked the parcel as they needed more info regarding the goods. I clarified the points. At the end, they parcel back to Spain (where I do not live anymore), because as a “license …
Worst customer service experience for me in a long time. I was hung up on, told that there was nothing they could do. Told that they do not have a way to contact other employees and overall just treated with such disrespect. I’m very …
INCOMPETENT!
This corporation has not demonstrated any level of competence – from the shipping to the billing department. A month ago I went to my local UPS store to send a …
Almost every time, UPS driver do NOT deliver to my house. They leave package in the rain, or at another address or at the end of my driveway because they’re either lazy or improperly trained. Deliver to my door, not next to the road where anyone can steal it!
The fact that you guys think you can get away with scamming my son. He paid $48 to ship and insure his package. You guys are avoiding him and hanging up in his face. You guys lied about the amount he paid for shipping originally and audited …
What is UPS afraid of. The only number posted on the web is for customer service in the Phillipines. I will never use UPS again! The Phillipine agents are difficult to understand, are rude, not helpful and refuse to provide a number in …
Mike the supervisor at the Watertown Ct center has shut down my address for deliveries based on a false statement made by the driver. The driver made this false report because I told him I was going to report him for his repeated walking …
When you pay ungodly prices for expedited shipping, and cant even find your shipment for over 3 days. And no updates on the status for tracking my package at all. 0 stars and no return business.
I thought that ups filed a claim on my package and they didn’t. Ups filed a claim on my sisters package after I gave them my tracking number . Ups was looking for a package that was already at my house. $200 box of without having someone …
Quite possibly one of the worst companies that are still in business. Have made several attempts to get a package picked up. Each time a rep promises the package will be picked up. Nothing but a run around filled with constant lies …
David Abney is the CEO of UPS. My elderly aunt who is 86 years old is still waiting on her Shoes to be delivered. They were suppose to be delivered March 6,2020. The delivery driver lied and never got out of truck to deliver the shoes to …
Horrible customer service! This is used by many lenders and as a Notary I have complaints about last delivery or to the wrong address. Had a closing last night and needed to drop for next day delivery. Every. Drop local for Saturday …
can someone from UPS please explain to me how a global health crisis will stop a package thats already on a truck for delivery from being delivered? thats the silly excuse i got from a customer service rep of why my package wasnt delivered, …
DO NOT SHIP WITH UPS. They damaged my computer that I paid $48 to ship and insure for $575, they lied about the weight of the package and sent me a bill for an additional $53.99, now they are avoiding me every time I try and contact them. …
Washington, DC has the worst delivery service ever, my regular UPS driver is always on point, last month my medicine happen to get put on someone else truck, i didn’t get it until five days later, when you call you always get a rep. 5000 …
I have had a horrible experience with this company. I had a package that was set to be delivered on 3/28/19, and I specifically requested in Amazon that my package be left at my front door, however, when the day for delivery came, I found …
Worst company – no concept of customer service. Was lied to by two supervisors, delivery driver and local supervisor. A promise of two day delievery (paid for two day delivery) is now going on 5 days past the the delivery date. No one …
So back in December, a delivery came to my house in Bonnyville, Canada, asking for $77.64 in delivery charges. I took one look at the shipping label in the see-through bag on the package, It was addressed to someone in Puerto Vallarta, …
UPS is a joke. My package was supposed to be delivered on the 12th of April. When I got home it wasn’t here. The tracking information said that the receiver requested to pick it up. I did not. The sender said it would be delivered today, it …
It should be no stars. Item was ordered April 30, 2020.
I have been charged for this item. It has been sitting at the Earth City Warehouse for ten days. I have tried to cancel the order since 5-6-20 but was to told …
Wish there was zero rating available. After 4 items delivered to my neighbor in error, I give up! Tried from beginning to reach out to UPS to correct problem but nothing resolved. Even the two companies I ordered from reached out to …
UPS refuses to deliver to our rural address in Rimrock, Arizona and makes the picking up of our packages at the UPS site in Camp Verde extremely stressful; the man and woman working the office are always extremely hateful and rude to me and …
Terrible Service. Any time I need a package it never comes. Today After spending money to have something overnighted which is $$$$$ at 2:30 gets changed from out to delivery to delayed 1 business day which is Monday. Now I have to wait the …
Executives and greed have ruined what was once a reputable company. Everyone should boycott this UPS until they are able to deliver on time and have human beings instead of computers doing customer service. SHAMEFUL!
If their was a zero star option, i would use it. I bought a car hood and needed it shipped to me, little did i realize that they would destroy it. The box came to me with footprints on it, and the hood had dents and scratches as well as …
The only reason I gave a (1 star) is because you cant give a ZERO!! I have to say that UPS SUCKS!! I am a business owner of a firearm company and have been waiting on a package (firearm) for three days now!! The delivery was attempted (to …
Do not use UPS if you live in Atlanta Metro or Lawrenceville Ga. The drivers never show up on time and are very incompetent. Numerous times we have the same issue and worst customer service. uPS sends all calls overseas. Stop shopping and shipping at any company Who uses UPS. It is time for this company to be closed and fire everyone.
I opened this review page to raise UPS Headquarter attention to extreme poor quality and abusive billing practices the Swiss/Zurich unit does. What I found out is that it seems to be their global way of working as the US offices don’t do …
Let’s just say I wanted to ship a “Special Thing.” It’s not dangerous; it doesn’t explode; doesn’t create mayhem; and UPS ships these things all the time. But can I drop off this Special Thing at my local UPS Store? Oh no! Why, they’re just …
I hate this company with a passion! This courier company hire supervisors and Drivers which steals from their customers. This action occur so much in the Metro Atlanta Area then UPS will send the package back as damaged, so that their …
This is the worse company that I’ve had to do business with! The drivers are very incompetent and so which that the constantly deliver my packages to the wrong house is a constant bases. Two days ago they delivered my medication to the …
Worst delivery company in Europe.
Even Russian logistics are better than UPS!
Can’t give negative stars but that is what they deserve, UPS has no customer service and the delivery service is poor at best. I spend thousands of dollars a month with them and will be sending the business to FEDEX. Not sure how my …
Looking forward to the day when unaccountable duopoly of UPS and FedEx comes crashing down, just like the multiple destroyed deliveries. The loss to the US economy from damaged merchandise due to inappropriate man-handling the deliveries is …
If I could give less than 1 star I would. Have had problems with a lazy UPS driver for years, called and complained and his driver’s behavior gets worse. This is a rural area. First he said he was afraid of dogs, so I make sure the dogs …
UPS took 8 days to deliver my package just some documents which usually takes 2 days by UPS ground shipping. Looks like I should have waited for USPS to open next morning. …
They stole my brand new PlayStation 5 basically then offered me 100$ for my “lost” package then I call the hot line and find out my package was Never even scanned once which is why I can’t track my package that was almost a month ago and they still giving me the run around they need to be shut down immediately
Unbelievably bad delivery service. I had a package shipped from California to Seattle, and they delayed it at an Oregon shipment center due to a made-up “natural disaster.” I contacted their customer service, and went through a painful set …
World most expensive and non-smart deliver company in the world. When you pay with paypal it gives the adress of delivery but still you have to give them you adress because apparently they cant read them …. …
You need to train your people how to do their job well, specially how to read mail box number. It didn’t just happened once but countless of times that the driver will just drop the package to any house he wanted. One house down, 2 houses …
Customer service is non existent. A package that I needed before Monday was supposed to be over nighted and delivered on Friday. UPS mis directed the package and it wouldn’t be delivered until Monday which was too late for the memorial …
The driver said they made a delivery attempt but they did not because I was home during the listed delivery time and no one came to my door. They made another “delivery attempt” the next day and the same thing happened. He rescheduled …
If anyone at the UPS corporate level cares about the deplorable state of Customer Center operations in OKC, FYI, the inmates are definitely running the asylum here at the CC counter in Oklahoma City. Their supervisor, Eric B, was out when …
Package delivered to the wrong address and then I was told that it wasn’t delivered because I had moved, when I’ve been at the same address for 3yrs. I contacted customer service and was told the package would be delivered on July 3rd, only …
Now I’m speaking to their “customer reps” who are in another country…no disrespect but I can barely understand them, and they can’t understand me. Course my package didn’t arrive, but the driver didn’t even put it on his truck. I waited …
UPS is supposed to be in the business of delivering packages, but I’ve never seen them do anything except not deliver packages properly. I will never have anything shipped with them again. I Have no doubt now why Amazon is building its own Fleet.
UPS Service has terrible service!!!
They deliver my packages whenever they feel like it.
Constantly reschedules deliveries and last week left over $1500 worth of …
Wish i could give no stars. Had a order ship thru them the 4th and still hasnt arrived nor have they updated anything on where my package is. Its been telling me to chdck back tomorrow since the 4th and i places my macys order on the 2nd. …
The phone company shipped my phone yesterday using UPS. The package arrived at the UPS facility near me at 219 Santa Rosa in Fort Walton beach. The tracking number was last updated at 1200 noon stating there were mechanical problems and …
I paid $800 to have a box overnight from New Jersey to Miami. The package never arrived and was sent to Indiana by accident. The box was lost for 5 days and finally was forward to my location. UPS had the balls to not only refuse any kind …
UPS has the worst customer service. Our team has made countless calls to their customer service department this week with no progress. If you ask to speak to a supervisor you get passed around to other customer service reps that give you …
UPS cares nothing for their customers, once the initial delivery date was missed ( they lost my package ) they make and broke four additional commitments. I believe theirs is the worst customer service I have ever encountered. UPS has so …
UPS are the worst. No feedback about changes regarding a shipment, multiple changes with no explanation, no ability to file a complaint. A number of UPS staff are not familiar with the processes in the Company and speak very broken English. My advice: use FedEx!
Ups is intentionally set up to prevent the customer from having any real recourse when an issue arrives. There are so many Bots, forms intentionally made difficult to complete by asking for oddball info, inability to speak with a live …
Horrible, non-existent, customer service. You can’t get a human to answer. Their delivery time windows are huge, indicating delivery by 9:00pm! No smaller windows available. …
If I could give UPS 0 stars i would. I have lost 2 consecutive packages containing clothes and a PS4 delivered by UPS totaling in just under a $400. I flied a claim and nothing happened. I reordered a PS4 from a different company and just …
Some of the employee’s (drivers) need to be taught to blow the horn, ring the doorbell, or knock on the door! Before leaving the package near the front door and leaving quickly! All drivers should be doing this and not a handful. Some of …
ABSOLUTELY TERRIBLE. I have “MY CHOICE” with UPS. They sent over 6 changes of delivery time. They did not place it in the Amazon lock boxes on premises as they have done in the past. Multiple changes of delivery times were sent to me. The …
I got a call from UPS asking if I wanted them to process my package for entry into Canada. So, I asked what their handling charges, if any, would be. The rep said she could not get that information. When I suggested she Google that info, if …
Failure to deliver fair customer service to Canadians. The language barrier does not meet the standards of good customer service in the language they are providing the service for. In this case English. I spoke to 2 different customer …
DO NOT SHIP WITH UPS. Our friends were on vacation with us and then left earlier to go back to the states. They had left their glasses with us by mistake. They needed them right away and so we went to the Thailand office and it was …
Now, 2 packages are marked as Delivered but I don’t see them anywhere. I keep calling hotline but nobody answers keeps circling me back to main menu even if I choose option to provide tracking. It keeps ending in visit UPS.com. What’s …
The worst shipping management ever. It’s been 10days for my package to arrive, i still haven’t received. Worst customer service. They are the worst to get in contact with. Doesn’t deserve even a single star. Negative (-5) star to UPS. So unreliable. 🤦 …
I ordered a package from West Elm and requested FRONT DOOR delivery. I live in an apartment on the 4th floor, but I still expect it to be left at my front door since I clearly can’t carry a glass table alone. I receive a text alert from UPS …
EVERY time I’ve dealt with UPS agents (in person or in chat: more than once this year), it is like dealing with a robot, not a person. They will NOT give you a straight answer, will continually reply with words that don’t apply to your …
I dropped off a return at my local UPS Store, to which they re-delivered the item back to my house two days later. I called the store to inform them of the mixup and see about having them pick it back up. They stated that they can’t do …
Never can get packages to you on the day they say they will. One time they lost my cancer medication for 3 days. They say they will deliver like today and I have been home all day waiting for 7 packages, all medicine, and here it is 9 PM …
BEWARE!! UPS supervisor Ben stayed to me that “delays are an accepted event” in regards to UPS delaying my package for an aircraft mechanical in PHX. I ask why didn’t UPS truck the huts to LAX for the late flight out of there?? AND what …
I am writing from Italy. Something must be done to fix a huge problem with UPS service in Italy.
First of all the call center, absolutely unacceptable and rude the way they …
I can not give this company any star but I was forced to. They are the worst shipping service I have ever known about. I sent a parcel on 10 September 2018 to United States and it was delivered at a wrong address. When I complained, they …
We started shipping our new product via UPS Ground in a very high quality and heavy duty crate. Eight of the last nine units have shown up with damage and the attached shock detectors being tripped. When we contacted UPS they said we …
I was expecting a package today and was tracking it on their app. UPS was about half a mile away… thought I had time to answer the call of nature… WRONG. I was literally 24 feet (I measured) from the front door. I did not hear a knock, …
In the last year ups has failed to deliver packages for my business several times despite being shown on tracking out for delivery.. instead of delivering the packages the driver just lies and says he attempted. This last instance I spoke …
I ordered an item dec 5th and UPS never attempted to deliver my package! The driver marked the address as “receiver moved” how would you know that if an attempt was never made? Not even a pick slip left and now my package is being returned to sender. Due to there own mistake I’m left without my Christmas gifts
UPS – I’m not sure what has happened to your company. I changed overnight carriers last year. Looking at these reviews, I’m not the only one noticing a change the in services you are providing. I’m actually sad about your decline in …
UPS has lost two of our boxes worth about $200 more than the delivery cost itself. Even though I filed a claim submitting all the required documents, it has been almost two months and we have not been able to get our money back. …
USD 25’000.- LOSSES WITH UPS
I have a company in Switzerland and UPS made me lose around USD25’000.- …
UPS customer service skills and they ability to not talk to you Is outlandish even the automated system is designed to route you around and around and around in circle and you never get to talk to anybody about a problem you are heavy when …
Worst customer service ever. From supervisors on down. They sent an email to my phone stating that my package was going to be delivered 11/8 @10:30am. I took a day off so that I could sign for the package. It came to be 12:34pm and I called …
A package sent by me valued at over $400 was lost, damaged and some items stolen at the hands of ups in October. They had the nerve to send back these damaged items to me in a bag with a bunch of items missing. I was awarded the claim for …
Every other delivery company can find my address. But UPS can’t find me. I called complained and even sent messages to the supervisor and they still won’t deliver. But yet I pass the truck in my neighborhood everyday but he can’t find me! …
Non abidance of area of delivery as per delivery instructions
My instructions state “deliver at front door, area is protected by a small porch” …
It is too bad the vast majority of people have to leave such negative reviews of UPS. Considering the sheer size of this corporation, sure there may be customers with bad experiences, some the customer’s fault and I am positive some the …
My package was to be delivered on 1/31/20. I wasn’t home so it was not delivered due to signature restrictions. Driver leaves a note stating “Left at Locker 17370 Jasmin Victorville”. I visit the facility to retrieve my item on 1/3/20 only …
Driver falsely changed status to tried to deliver package when he didn’t even show up to the location. I was waiting on this package all day from 430 – 8pm he could have returned . Instead now no one wants to take responsibility for the …
Thanks UPS. I want to say that I applaud your service. I wish more vendors would use you. I receive at least one package a week from you and never have I received it broken, late, or lost. Compared to the other carrier (FEDEX), you …
I have been working to recover a lost part for equipment that is down and losing money everyday. This package was scanned at the store, the OKC Hub, the Dallas Hub and the driver scanned that it was delivered the next day. It was never …
I will be using Fed Ex from now on, UPS is operated out of the Philippines and they have no cue what is going on, it is a joke. If your package does not arrive on time or not at all, do a charge back with your bank, service not provided is …
In the USA, for international services, UPS works like the most surrealist company in the world. If, for some reason, a credit card charge is declined, UPS system cancels the invoice, and issues another one, which is lost in limbo. Even …
I would rate this is zero if there was an option. I have called UPS customer service number but usually goes to the Philippines but on insisting to get a US number I got the corporate office number to get a refund on my shipping charges as …
I paid for two day shipping never got my package. Now 5 days later still no package. I’ve called and spoke to over 6 different employees. The last one I spoke to was laughing about it with her coworkers. After this experience I will never …
I had a pickup scheduled with the instruction, “Adult must be home.” So I stayed home waiting for UPS. When I went to get my mail about 2:00, there was a “failed pickup attempt” sticker on my door. Apparently, it was too much trouble to …
UPS: We will not refund or credit
We will not guarantee delivery dates
We dont know where your package is nor will we tell you where we sent it after …
They NEVER deliver to our address – despite numerous complaints they deliver our packages 2 doors down. Today’s tracking reveals a package was shipped from a neighboring state 4 days ago but there are no updates since it arrived at UPS – …
Customer service rep. hung up on me and was rude. When I asked to speak to a manager she said no. I have never dealt with someone so unconcerned or had no idea what was going on. I spoke with a guy on 7/30/2020 at 2:27PM who proceeded to …
I was expecting a package and it was delivered on Wednesday November 21, 2018. I received a text when the package was delivered, I immediately checked and no package. I then checked my security camera and there was no activity. I called …
As a business owner, getting our packages where they need to go is very important to me. So when a very expensive package was lost, I contacted the customer relations department and the team there did an exhaustive search of every …
If there was a spot for zero stars I would have made that choice. Been contacting them for a week now and each time I’m on hold for 20 minutes to talk to someone else that has no idea what’s going on. English seems to not be a form of …
I ordered a package from Overstock and it arrived in the remaining pieces of the original box, as well as a Target box taped and wrapped to the other end. All of the glass is broken, the pieces are exposed through the top of the box where …
UPS is the omega of delivery services. The offices are infiltrated with honorable service and people within
If anyone ever asks me where to ship from I say UPS. They stand on pride with …
The UPS Customer service is horrific. Of course everything is off-shored to the Philippians, and they just don’t care to help. They have a standard answer and refuse to escalate the call placating you until you hang up or they hang up on …
If I could give less than 1 star I would. Before my package arrived I had called and asked for the forms so that I could clear customs myself and not pay brokerage fees. I was told to reject the package at the door, and then they would …
This is the third time I was to receive a wine gift basket and the delivery was postponed repeatedly despite several email updates. The map where I’m supposed to see the progress has not changed in the past 9 hours. When I try to contact …
If you want your package stolen… Use UPS! Our neighborhood UPS delivery people seem to enjoy leaving packages IN PLAIN SIGHT when, most of the homes on my street have porches that allow for obscured view of your delivery. I have tried to …
On 1/23/2020
Ups sent email saying my package was delivered to my front door but when I arrived home an hour later there was no package. I looked in other areas for the …
I stop ordering from companies that use UPS to ship/deliver their products. More than a few times they didn’t deliver the ordered goods and it went back to the company although I was reimbursed the time it takes and wait to get my money …
I would like to thank UPS for having such a incredible associate (Mitchell Waldon from the Fresno, Calf. hub) that I feel needs to get recognition for her incredible help in making sure I get my medical package. She is a definite employee …
I live in Portland Oregon on a flag lot so my mailbox is 75 from the house. UPS is now delivering some of my Amazon Packages by stuffing them through the mail slot on my Mailbox. As UPS knows this is a violation of federal Law. Since I …
This is the absolute WORST service iv’e ever received . For starters I had to wait two whole days for UPS to send a driver to pick up my package and they kept charging me for pickups that never happened and refused to refund me my money . …
I ordered from Kohl’s on June 3. I changed my billing address but not my shipping address. I found out the next morning when I received an email that my order had been processed in the middle of the night. I immediately called Kohl’s, but …
At one time I thought UPS was one of the top of the line companies I would’ve even invested but now this company along with it so cold private Owned stores take no responsibility for anything that has happened I paid for a one day package …
Horrible! I’ve contacted UPS since 2017 several times about the same issues over and over again. It is now 2020 and they are still doing everything wrong. UPS is so bad that they’re even in the news for not doing their jobs right. I live in …
When I equate horrible logistics services to say… An Ice cream man driving randomly around for sales. UPS takes the cake in randomly bouncing your shipments and deadlines. Currently between Amazon, the UPS Website, and the Mobile app my …
UPS has lost TWO of my packages that contained my children’s Christmas presents. Each one ordered from the same company was scanned and loaded on the truck. It states “In transit” “Out for Delivery”, and never has any movement past that. I …
We had a wonderful driver for years….then we had to tolerate a number of incompetent drivers. We now have drivers that do care and try. BUT the distribution center managers are another story. They obviously are not making sure that …
I’ve never been so frustrated in my life!!! I don’t have the tracking number and my package was not delivered so now there is absolutely nothing I can do. I can’t get anyone on the phone, no one responded to my emails so basically if i …
UPS is no longer what is use to be, use another carrier, damaged shipments, HORRIBLE online interface, packages left in warehouses, pinched and torn mailer packs covered in grease grime. Unacceptable customer service. Vote with your wallet DO NOT CHOOSE UPS.
We recently entrusted UPS to ship a trade show booth to a conference we were attending in New Orleans in February 2020 for our new business venture. This conference marked the first official event our company was attending with the goal of …
I cannot for the life of me understand how your company is still in business. UPS is considerably subpar in comparison to USPS and FedEx. UPS delivers packages late all the time with no excuse or reason. The only reason I even think UPS is …
I would like to join many customers here who gave one start review for UPS service. I noticed UPS delivers packages twice longer than FedEx or even USPS. Phone customer service is terrible, you need spend 15 min at lease selecting different options in order talk to real person and their personal barely speaking English.
I really appreciate the hard work of the UPS employees, but I must say that I’m a little confused at how UPS can’t explain to me why my package hasn’t moved from Dallas since 12/23. I live in Ft. Worth, so you can understand my frustration …
They should change their motto to “We Mis-ideliver for you”. Constantly receive neighbor’s packages several street over. Almost as if they consider getting the package into the neighborhood close enough for UPS standards. Best NEVER use …
Some of the delivery drivers at this company are the worst. Delivery drivers never deliver packages, the write notices in their trucks, stick it on your door and run back to the trucks and pull off. And if they have to redeliver it they’ll …
The UPS drivers in my area are the ABSOLUTE WORST. My numeric address is on my mailbox at the end of my driveway AND clearly marked on my house. They NEVER ring the doorbell to acknowledge delivery and have on several occasions left my …
Poor customer service response today over phone from Corp. CS Mr. Scott Harris. He could not confirm any specific delivery date or even customer pickup from local station – for my important package actually scanned – located at local …
Never received my package although the driver claim it was delivered. Watched her walk off with my package on my security cameras. When I called the customer support number, I was told that there was nothing they could do and that I had …
The only reason I even give them one stars because zero is not an option. They have cost me over a month of time and a lot of money due to them dropping off a package in a random location. I called and complained and they promised me a …
Worst shipping service and I’ll never recommend them or use UPS services again. They lost my package and admitted it and I’ve gotten nothing but the run around from agents to a supervisor. Over 50 email’s sent back and forth. Now I’m taking it further. It’s disgusting how we have been treated by these people.
UPS is the WORST delivery company I have ever dealt with!!!! They are LIERS when saying your package was delivered, which isn’t true. When you’re told someone will call you when your package has been delivered, that is a LIE!!! When you are …
A debt collection agency sent me a notice about some UPS past due bill. I never received an official UPS invoice for this bill from UPS. No communications.. No email or mail nothing. I didn’t even have an UPS account to look it up. Now …
I have had the unfortunate experience of UPS with horrible,disappointing service. I wonder if the CEO even cares. Ups will survive these comments because it doesn’t have a serious competitor. I have had several failed attempts to send a …
I honestly would have marked NO STARS for UPS if I could…. The UPS Driver in my local area in Georgia stole valuable packages that were suppose to be delivered to my home during Mothers day weekend when I was away in Florida with my …
Can you give 0 stars. This is the most horrific company to ship with. I called for a pickup and explained that two of the four packages had homemade labels. The lady, whom you can barely understand, stated this would be no problem. I paid …
My neighbors and I have had empty packages delivered to our doorsteps
by UPS half open. Most of us have cameras on property and have confirmed that there is no porch pirate. Sadly, this appears to be an inside job. Makes you …
This is the worst service ever. I can’t get the ups facility on the phone because it sends you too an automated thing which then it’s next to impossible to get anyone on the phone. I was told my package could be picked up at a UPS address …
I was an employee for 3 1/2 years with UPS. I was a HUB supervisor at the smart hub in Atlanta. During peak season of December 2020 I suffered a back injury and was taken to emergency room for it. Then in May 2021 I re-injured it. The …
My package was scheduled for delivery Thursday (December 20,2019). I was off from work, awake and active at 7AM at home with no tv or sound distractions at all. I noticed my cat scurrying from the front door, so I proceeded to look outside. …
If I could give negative stars I would. The customer service I’ve received from a local district manager, Twitter support dm’s, and emailing customer support has been a joke. UPS lost a package I was sending to my family for Christmas. I …
My package was delivered open with items missing. Try to go online and do a claim not working
A seller shipped us a $5,000 package that was supposed to take 8 days to ship. 61 days later we still have not received our package. By not having this equipment costs our small business $144/day! Cost to date $8750….. when we call they …
I had to ask my company to use FEDEX Ground more often.
UPS is no longer a reliable shipping company.
My packages are left at a dangerous location without my permission. …
Refuse to answer the phones or resolve the problems i have currently having, the automated voice system is set up in a way that you CANNOT get a REAL LIVING HUMAN on the phone and the system itself hangs up on you. I will be contacting my lawyer to file a lawsuit against ups for not following their very own POLICIES!
Beyond terrible company they loose your items the drivers lie say your package was delivered when it wasn’t and this is all in order to meet their deadlines and not be fired. Then when you call they talk down to you like it’s your fault the …
They stole my package and the shipping fees and tried to blame the sender.i have proof of this and yet they refuse to let me speak to an actual person. The ups person who picked up the package stole it and I have never had this happen with …
How many one star ratings must this company receive before they realize they have a serious problem. After missing a delivery at my retail store, I contacted UPS to request that they inform the driver to advise him to please make the …
I am so grateful for how above and beyond the corporate office and especially the manager of corporate customer relations went for me today. I had a Christmas package that was lost and was stone walled on both ends by UPS and the sender. …
I mailed a prepaid UPS package at a local UPS store, a fragile item that was packaged very well (I have over 20 years of shipping experience); the lady said she’d mark it fragile, but probably didn’t. “It arrived broken”, the UPS driver …
Absolutely horrible service, been over a week and still can’t give me my “scheduled delivery date”. Tracking number just shows delays, and inaccurate information. …
Driver delivered someone else’s package to my house. Not sure how they could get the wrong address since there’s a big address plaque about 2 inches from the front door. Tried calling, but their automated system won’t let you talk to a real …
I will never, ever ship with UPS again. Not even if I’m offered money will I ship through them. I went to a location here in Houston to have my grandchildren’s Christmas presents shipped to Ohio. At my request, the staff here in Houston …
Provides inhumane working conditions inside UPS vehicles. Cheap skates need to put A/C. Wonder what the C-Suite bonuses were this year?
UPS mail innovations can never deliver on time. When I go to complain they lie and say UPS mail innovations is not UPS so they can’t do anything. If they are not part of your company why do they have your name and logo? …
UPS hires drives that are irresponsible and that have no idea what they are doing. I would really prefer not to have to have any of my packages delivered by UPS ever again. Before my package was out for delivery I selected for them to …
My original shipping date was 7-1-21 and required adult signature, then informed later that day that it would be delivered on Friday, July 2, 2021 between 10:15 and 2:15. Waited until 4:00pm and no package. Checked status and driver …
You could probably walk faster than relying on this company to take anything, anywhere. I hate to say it, but go with USPS before considering a private shipper with no accountability.
They deserve less than 1 star. Received an email at 6:47 a.m. on 26th June 2021 stating that package will be delivered between 2 p.m. and 6 pm. Waited the 4 hours for delivery. Personally and via security camera saw the driver pull up to …
Unreliable delivery of packages, and unhelpful customer service:
I expected a time-sensitive parcel to arrive promptly after an upgraded shipping …
Stop fooling people in Berlin saying they were not at home just to drop the pack in a shop so your CLIENT have to go there to finish the work your were supposed to do!
I hate this company
I sent out 3 packages on 2/11/21 that I paid for 2 day shipping. As of today, 2/16/21, one of those packages has not been delivered. All I get when I call the 800 number is people overseas that lie and say they are in America. If I didn’t …
This company doesn’t take responsibility for its subordinates, and appears to intentionally avoid paying legitimate claims for lost or stolen packages that are under their control. A package sent to California from Brookings was never …
We sent a large package, for a bride and groom through UPS in November. The UPS driver left the package in he hallway of the apartment it was to go to. The package disappeared and he person we were sending it to never received it. After UPS …
DON’T go to the UPS store at Camp Creek on Marketplace Blvd. I wanted to print my daughter’s worksheet out for art. It would’ve been ten cents at any other UPS store. They wanted to charge me three dollars to use the communal computer to …
To get around the quality assurance part of the customer service, the agent refused to hang up.
So scummy! …
BRENDON, the UPS delivery person, totally surprised me by carrying three packages up a flight of stairs to ensure that these packages were left in front of my condo door, and not just in the lobby, as all other delivery services have done. …
DO NOT USE UPS.
Had a valuable order just disappear in their system, their response was that I …
UPS lost a package that was shipped by the company I work for. I have been trying now for over a week to locate this package, with no success. I have asked to speak with a manager, only to put on hold for 30 minutes, and then be connected …
Stole two packages. Hours of customer service later, and a $7.99 charge later to pick up at store and they haven’t even tries to refund my money. UPS customer support, “thats why i havent bought a new phone yet”, because my company steals them instead of delivering
I wish I could give negative stars. UPS is horrible. My delivery was scheduled for July 4, due to the holiday I was told it would arrive by July 5 at 11 am. On July 5 after 11 am I did not receive my package and I called the UPS facility. …
Ok, I have had numerous of bad experiences with the app and tracking package has been falsified. I waited all day Saturday for a 2 day air package and tracked it on UPS APP changed to unable to deliver while I was sitting in my home which …
I despise talking to the automated system which can very seldom be helpful and always, always waste my time. Plan on spending at the very least 15 minutes on the phone. My last phone call a rooster was crowing in the background and kids …
I absolutely love my usual guy who delivers, however… recently he must have been off. There was no notice of delivery this time and things could have went terrible. At the end of the day I decide to leave my house store bound. Long and …
They lost my package, won’t reimburse me for the value nor my shipping cost, won’t communicate or anything. I’m not a lawsuit crazy person but they need to understand that WE THE CONSUMERS are the reasons they operate. They can’t just take …
UPS is a joke be cautious going to the 270 Miller Drive location. They will lie and racial profile you.
I’m another victim…twice…shame on me for trusting UPS again after the first screw up. …
UPS’ offshore customer service is a disaster. Latoya could/did not want to help; routed to “her supervisor,” lol a spanish speaking rep Maria, who in turn routed me to Miely who then routed call to her supervisor “Arnold,” whose phone had …
Its unclear to me how this is a profitable publicly traded company. Every single package I have received from UPS has had delivery issues. To top it off, I need to pay a fee to pick up packages that UPS declares undeliverable because …
Two months after UPS lost a package addressed to me, and after filling an official complaint and calling 3 times in, I’m still waiting for any progress on my case. The sender, my wife, also opened a case with them and as I, she is …
needed to have a shipment changed during an emergency. I found all your services very lacking from the call center to the online user-friendliness of your website and there were Zero interactions that included all details and/or …
I have had numerous issues with UPS. They have continuously delivered my packages to other peoples residences within my apt. complex and saying that it was “delivered”. Just last week, they allowed someone to sign off on my package w/o …
I want to complain about my experience with UPS services. I was suppose to receive my package on Monday 12/6/21 and it seemed to be a delivery issue. I’ve called ups 6 times and they are still giving me the run around. After I was promised …
The worst of the worst services you can think of. Every single package I have ever received through UPS was delayed had issues with delivery and not only that when you call them to try and find out what’s going on to resolve the issue it …
Worst shipping service ever! Long story short, my package has been sitting in a warehouse 4 days pass the delivery date. My shop app shows me time and date when my package arrived in Oklahoma and the customer care person tried telling it …
There app dose not work and the driver’s lie about delivering your packages as well as do not let the customer time enough to get outside before they speed off.
Terrible customer service! Had to leave 1 star but it’s 0 star for me! I’ve called them 3 times and they said that they tried to deliver but that was a lie unless they tried to at the wrong address. I’ve tried asking to talk with a …
These guys deserve commendation, and not needless abuse, they are some of the best in the courier delivery service industry. they do such an amazing job, and they work really hard.
Used to be a great company until Carol Tome came in and forced all the drivers to work 6 days week for years and years. This place is terrible now. Many drivers are at the ends wit. I know a few drivers that are getting divorced because of …
@UPS this is the BEST delivery driver you guys have ever hired! He is super friendly, always smiling, and waving at everyone AND he’s literally jumping out of his truck running to your front door to get everything delivered asap. He is NEVER in bad mood!
I avoid using this shipper at all cost.. WHen I ship and pay for tracking, I want to see updates.. Oh, Ive watched the workers sort box’s and they throw kick stand on whatever.. Its just a box to them.. IF you are the head of this mail system, Print out a memo for your employees to scan>> that is SCAN!! AGAIN SCAN the packages..
First they broke the equipment my employer was trying to send me TWICE. It was packaged well, but the box had noticeable damage both times. Then when I tried to schedule a pickup with the label my employer sent me, they kept trying to …
Congratulations UPS now you have upset every 2nd amendment person in the country. UPS trying to to make it inconvenient for people to Practice they’re 2nd amendment right. It is one’s God-given right to defend themselves and their family. I pray the UPS go’s bankrupt. Do yourself a favor use fedex
The worst service I ever encountered. They are even below the level of Poczta Polska …
The courier taps that the package has been delivered to the door of the house. …
Garbage company. Drivers are incompetent, don’t actually deliver packages but mark them as undeliverable. Higher headquarters threatens to destroy packages from certain companies without authority but refuses to answer for this federal crime. I’ll never use UPS again.
When did the innovators in shipping become the worst. Amazon has shown me how modern day logistics is supposed operate. The Doraville hub was supposed to deliver my package by 3:30pm then it was changed to 8pm. The tracking literally said …
I had my brother ship me a pair of glasses I had delivered to his address because I lived with him when I ordered the glasses. He used UPS to ship them to me. I never received my glasses. UPS lost them. This isn’t the only time I’ve had …
I called UPS today to talk about my package. It’s in my area today but not scheduled for delivery until a few days from now. I wanted to call and ask if I may pick it up today. I was not able to get this question addressed because it’s …
Dear UPS
A couch was delivered that was damaged during delivery from the furniture company. The furniture company y said that they would pick it up, but UPS picked it up …
Pretty much every time I use UPS a package is delivered late and incorrectly. I paid for express shipping and it will actually due to incompetence take just as long as regular shipping. I always try to avoid UPS but sometimes I can’t. Sad they are still in business.
I used the UPS site to print a label. I put in the shipping address and there were no issues. I shipped the package at a UPS store and a day later I get a notice that UPS changed the address. They billed my credit card, without my …
I’ve contacted the Macon, Ga. location and spoke with Scott in Management concerning my missing packages that the personal driver had in his vehicle but did not deliver to my address. This is the second time that this has happened. He …
The inconsistentcy with UPS shipping is absurd. As a company you need to do better when you are constantly delaying packages. Aside from really bad weather, it’s not my problem you guys can’t do things right. When you guys have delays on …
UPS is intentionally set up to avoid resolving problems. I have had a shipper account for more than 40 years, spending $200,000+, and they just keep getting worse. Four people here have been trying to resolve an overcharge for a printer …
UPS is the worst carrier in the world! They always promises you a delivery date that they can never make it. Don’t trust them and don’t use their services!
If I could give UPS ZERO STARTS, I Would! This is the WORST carrier ever. They will reschedule your package and then lie and say that you did it. Customer Service is the worst.
Multiple atttempts to resolve billing/account issue.Possible FRAUD They have the worst customer assistance one could have. I may end up having to cancel the credit card I have used for years due to their screw up.
Everyone should stop using UPS it is the worst organization ever how they stay in business is a mystery to me! do not use them if you want your packages delivered on time and not broken they are the worst or stolen Worst experience ever …
I’m suing. It’s easy to do yourself. Check your local state business registration for the entity you need to serve, it will still say united parcel service but have some local “front” name you have to serve. More people should do this, it’s the only thing they will understand.
There was a time when USPS fell short and UPS or FedEx were guaranteed to fill customers orders without the drama, inaccuracies, mistakes. No more! Every package or parcel whether sent or receiving need to be tracked with anticipation and …
I could write pages, but I’ll say this. If I owned a company with this terrible of a customer service and poor rating I would act on it and fix it! I will NEVER use UPS or Useless Parcel Service again! Customer service deserves a -10000
I have a package that is delivered from shipper to UPS to United States Postal Service. The items I ordered is stuck in between UPS everywhere Postal Service. No one from UPS can help. It’s been sitting in Kansas City for two days. I don’t …
I would do a negative 15 if I could. I bought over a 300 dollar machine, it took ups several days to pick it up, they scanned it once on the 23rd and since then haven’t scanned it again. No one seems to be able to find this package and UPS …
I sold a gun on gunbroker for 837 dollars, and UPS lost it in Ma. I could not afford insurance, I had to put the money to rent, now I have to refund the money and I out mu gun, ups is only going to refund me 100 dollars, They took away …
Trash management, trash service. When asked if I could forward documents to be printed and have them printed by the staff they told me their email had been compromised. Then the clerk said, “Also too many people call and have that done and …
Last year I shipped something back to a retail store, no charge to me at all. Now suddenly, I can not even just say pick it up tomorrow when you deliver tomorrow’s package. They want to charge me for something the retailer said was free …
The worse service and I will never ship/receive anything through them again. I will make sure I say please don’t send me anything through UPS. Apparently there is no communication between the drivers and the facilities. Even when you pay …
I have been calling since April and I have had nothing but hangups, people who don’t know what they are doing, many transfers every time I call, and a lot of frustration. I have tried calling corporate 10 times but always get nowhere. It is …
UPS needs to be rated a 0. They are one of the worst firms you will ever deal with. I closed my account and no longer ship with them. You are highly encouraged to find an alternate courier. Go ahead……call UPS and try to get through …
Zero star rating if I could select it.
Customer service, what Customer service? You get a prerecorded phone tree with no matter what option you select it gets you to no live agent and a disconnected …
Worst delivery service in the Universe! I have not received my package and it says it has been delivered. It also says it is pending acceptance, so UPS cannot even seem to agree on the status of my package. …
I find this to be very wrong of UPS on behalf of Costco. I live on busy street. My door is 20 feet from that street. I have a jr high just down the road. Super tempting for someone to steal if it sat outside for much longer. And personally …
UPS is simply behind the times.
My delivery was slated for any time of the day before 9 PM, which is a …
Claims services are horrible. Online claim page does not work properly, it doesn’t let you submit documents online. Call center does not solve your problem either. You can reach to claims department via fax or regular mail. Who needs e-mail …
On Sunday I ordered what I thought was the perfect surprise Christmas gift for my wife. On Monday, UPS sent my wife an email telling her what was coming and when it would arrive. …
Macy’s order to PO Box delivery status shows delivered. Recipient did not receive package. Called UPS and couldn’t get to a live agent. Automated system States to file a claim. In order to file a claim you have to create a UPS account. …
Terrible customer service. Do not bother insuring your packages with UPS, when they damage your package (which has happened to me many times) they will invariably deny the claim and pocket the shipping and insurance fee you paid. This is a …
UPS used to have the best customer service but sadly the automation, AI and bots they use seek only to be circular and not really resolve anything. This results in claims never being handled as you can’t possibly get someone to help open …
***Update***
After two different complaints to their reps on Twitter and being repeatedly hung up on, a representative from their local center called. They spoke to me in an …
Used ups instead of usps because we thought that they would do a much better job. Visiting mom in Florida and gf saw a UK blue 3 wheel bike had to have. Took to ups franchise official store and sent to ky bike 322.00 shipping 348. 00 bike …