Mike Monello went over and beyond to make sure I walked Away happy! UPSTATE CREDIT is the place to go when you need a good reliable vehicle and a welcoming Smile:)
This dealership lacks ethics and integrity. The salesman Otis Leach helped to coerce (along with his accomplice a woman who I can’t name at this point) a 94 yo man who happens to be my grandfather into giving his information to purchase a …
Robert did a grate job with our 2008 Dodge Grand Caravan. It was nice to deal with him. He is friendly and very comfortable doing his job. Thanks Robert
Had a very bad experience with the one in henrietta and they won’t do anything about it. Ask for a person who owns it or president of the company and they won’t give me one
Originally I started working with Sean, but he wasn’t available when I went in so I worked with Nick. Nick was so patient and told my son and I that he could help us, but the car’s were slim and I had to wait for a shipment, he also told us …
I Love working my loan with Kevin , he explain every thing to me with a lot of love.thank you Kevin for your time with me thanks keep up the great work.
Mike Monello was very understanding & supportive of our needs in finding a safe vehicle for our daughter. He was easy to work with & was able to meet our needs financially.
My name is Pauly B. My wife and I came into upstate auto credit on friday and mike monello. Within minutes mike made us feel right at home. He found us an suv to our liking within an hour of us being there. His professionalism and …
After going to Crazy Cheap Cars in Oakfield and getting the run around and lied to I reluctantly agreed to my fiance wanting to check out Upstate Auto. I went in with a bit of a chip on my shoulder and already had decided I was going to get …
Purchased my first car a year ago from here. Seems like what I used to love now is a stressful situation. I have spent almost the amount of the car in repairs. My third week having the car my front headlight blew out which turned into the …
Mike Monello and kyle tedeshki has been wonderful, approve me for an load hassle-free. Upstate auto dealer Mr. Monello was an pleasure meeting from jump start. I recommend anyone who is looking for Auto help and want great service come to …
Today was an exciting day, my husband and I purchased yet another vehicle from Mike Monello at Upstate Auto Credit on West Ridge Road. We have not only purchased two vehicles from him but we also referred my mother in law who purchased a …
I came here just to browse to buy my first car, i was hesitant while browsing but Rob was hellful with my budget, unfortunately it wasn’t, BUT it was close! The car was great practically new and at an affordable price, even got it on the …
I have to say, I never bought a car before due to my credit being poor from my student loan. Also, most car dealerships see money and try to hassle them into getting more than needed for a car, so I was very nervous on even going to get a …
Jeff was PHENOMINAL!!!! He was a wonderful help & and TRULY saved a damsel in distress. I was in my new car the same day I walked through the door. THANK YOU Jeff!
Sold me a car with a ton of problems with it, told me I’d have to pay for the fixes despite the fact that they told me I had a warranty when the car was sold to me, also failed to properly explain to me that the payment amount I was paying …
Matthew McLean was very helpful and resourceful in helping me purchase my first car through a dealership. Upstate Auto helped me get approved for a vehicle without established credit or a cosigner.
We went to a dealership in Webster, were told we were approved, then a few days later were told the bank would not finance us. We had already paid a deposit too. We decided to give Upstate Auto a try based on the good reviews left by …
Ryan and Matt are a joke.. I have never been treated like crap to this magnitude…I spoke to Matt yesterday and explained my challenging credit situation asked me for my social etc and explained he couldn’t give me an answer due to the …
Takes HUGE advantage of your credit situation. MAKE SURE YOU CHECK THE VALUE OF THE CAR BEFORE YOU SIGN PAPERWORK. I didnt really get the true price until the last day, literally paid double the cars worth. Do your HW before you purchase, I wish I did.
I HAD A WONDERFUL EXPERIENCE WHEN I BOUGHT MY CAR BACK IN DECEMBER FROM START TO FINISH. NATHAN MURHPHY WAS EXTREMELY HELPFUL AND PROFESSIONAL, AND NOT JUST OUT TO MAKE MONEY BUT SEEMED SINCERE ON HELPING. I WOULD RECOMMEND UPSTATE AND DEFINATELY GO BACK. 🙂
Sean was amazing. We were probably the most difficult people to get financed based on our past history.. But he was patient and made us feel as comfortable as possible. Didnt sugarcoat anything. And truly wanted to get us into a new car. …
Went to the one in Henrietta rochester ny I spoke with the guy there I let him know what I was looking for and my situation and he told me the way it sound he don’t think he would be able to get me in a car so I decided just to leave I didn’t feel like he wanted to be bothered he could of at least tired
I called about a week and a half ago and spoke with a salesman named Sean and explained that I had been to other places to buy and car and I had been turned down and wanted to ask about getting pre-approved before coming out because I live …
Mike Monello was my finance specialist and he was very understanding, listened to my likes and dislikes. Overall, not only am I confident about my car selection but he also provided time to thoroughly explain the benefits of making upstate …
Wonderful experience dealing with mike monello and upstate auto. This is the second vehicle purchase from mike within a year. He went above and behind to make me happy again. Thanks again mike.
Matthew McLean was an outstanding sales professional in the assistance of the purchase of my car! I would recommend him to any and everyone in the aid of helping customers find exactly what they need and want in a vehicle! He was extremely …
Purchasing a car is not always a good time but I have to say in this case Matt McLean went above a beyond to get me into something that met all of my needs. My credit is not the best but Matt and his team worked to get me into something …
I just drove off in a car that surpassed any expectation that i had when i walked in there. Otis completely changed my opinion on the usually painful, high pressure car buying experience. I recommend upstate auto to anyone who is avoiding …
My daughter Alexa just bought a Kia Soul and loves it. Mikael and the staff were very friendly but not overbearing. Mikael was so helpful but not pushy at all. He gave us the facts, answered all of our questions thoroughly and gave us …
Can’t say enough good things about this place. Was recommended by more than 1 friend and so glad I came. I went in Friday to look at an Altima but it hadn’t hit the lot yet. Joe took us in and went over financing for the car and with my …
Awesome experience! Mike Monello was great , he worked with me to get the car I wanted ! Plus my 5 year old loved his fun energetic personality! Thank you Upstate auto and Mike Monello! 🙂
Matt McLain was awesome. Super helpful. He kept me in the loop all the way and made sure I knew what was going on. Very friendly! And I love new SUV! Thank you upstate auto and Matthew McLain!
we loved our time with upstate auto credit on east ridge road in rochester the sales men are friendly and fast to help we didnt have to wait and he talked with us about the different trucks and the truck we bought the …
Upstate Auto was awesome for me, they help me when i thought thier was no hope for me.Thank you for everything you did for me. Upstate Auto answer my prayers🙏🙏 …
This was a stress free buy, and a really friendly and very respectful dealership and I can’t thank Mikeal enough for all his help and patience. I appreciate you 😎 …
Robert was very professional and courteous and promising. NOW after 3 weeks I had to take my car to the shop 3 times for 3 different reasons now paying for repairs out of pocket which I could of keep my old vehicle and did repairs called …
I brought a car from them about 4 months ago and I just had to pay 400+ dollars for a new exhaust because it was rotted out. When I called about the warranty I was told it wasn’t covered. So I suggest you do your due diligence and check that their isn’t a hole about to be rusted through a part of your vehicle. Fool me once….
Surprisingly simple purchase experience! My salesman, Matty McLane was very helpful and answered all of our questions. Carfax report was right on the website. Great photos and wide selection of vehicles. The manager Kyle was generous with …
Mike Monello was GREAT! We were Looking for a second vihicle at different dealerships. We weren’t satisfied until we came here. It was a smooth transition with getting our new car without the haggling! We recommend this place!
Otis Leach was great to work with. No pressure, above board, and worked with me to get a great vehicle. I highly recommend them to anyone shopping around for a new car.
This is my second car with Upstate Auto and their service has always been beyond what was expected. Kenneth Goins Started the wonderful experience which led to a new with Matthew and Kyle I am so thankful for the help and one of the worst …
I dealt with Matt McLean. It was the smoothest and easiest transaction ever involving the purchase of a vehicle. Thumbs up and I will definitely give Matt more business. Thank you.
Extremely unprofessional and racist. I have 3 incomes and wasn’t even looked at. Was told my income isn’t income. I work for Grubhub and Uber. Tried laughing at me when I walked out. Will be reporting this business to the better business bureau.
That was probably the most incredible customer service I’ve ever experienced, even with their 3rd party connections for my insurance. Huge thank you to Kevin and Kyle for getting me in my new ride!
Jeff Parasida was excellent, he picked me up explained everything that I needed to now and answered any questions I had. I am definitely going to recommend this place to friends and family.
We went to Upstate Auto Sales… They were nice at first but then when they showed us the vehicles that we would be approved to pay payments on.. The one was a 2005 Chevy Equinox … So we test drove it and it was okay and as we looked the …
I am so happy I chose to deal with Upstate Auto as opposed to any other dealership. I got there at the most opportune moment to be lucky enough to work with Mikeal, who could not have been more helpful and kind. Most salesmen jump down your …
Had a great experience at Upstate Auto. I bought a low mileage car at a fair price. My sales person was Sean Spahn. It was a pleasure working with him. He made it a hassle free, easy process. I would highly recommend both Upstate Auto and Sean Spahn if you’re interested in buying a good used car.
Mike Monello was an amazing sales associate . I would recommend him to anybody. The sale of my new car couldn’t have been any easier . I would highly recommend him .
I’m soooooooo excited! Came to see Mike today for a new vehicle today and he has done it again. Got me from a 2009 Toyota to a 2012, and gorgeous might I add, Ford. Absolutely love Upstate Auto…AMAZING!
I went to Upstate Auto on 8/20/18. My credit rating was bad and i never thought i would qualify for a car. I met with the most amazing salesman Otis Leach. Mr Leach took the fear out of the process. He treated me with respect and showed me …
I can’t say enough of this place!! I have bad credit and I can say I drove away with my new vehicle!!!!! And that’s all because of how hard Matt McLean worked for me and didn’t stop till I was happy and had my SUV!!!! I’m in love with the …
Matthew McLean was very understanding of my needs and wants he helped me and make a great decision. The service he provided was really appreciated. I would recommend him and his service
Already bought a vehicle from Henrietta location 3 yrs ago. Crapped out and had to get new vehicle. Went back to upstate auto credit for a new vehicle. I LOVE THESE GUYS!! Got me another vehicle in one day and picked it up the next. Very …
Joel was very helpful and courteous, he was very receptive to my needs and understood my situation. He and the other people involved with my trade in we’re great and made it happen for me! Upstate auto credit is great and I would recommend Joel and the dealer to everyone!
I have had a memorable time @ upstate auto. My guy MIKE MONELLO, has been & outstanding salesman everything that he and i talked about was to the point. I note have a car thanks to mike so I give upstate auto kudos for taking the time and working with me. Thank you all.
Matt, our salesman was beyond expectations when purchasing my new vehicle today. The environment is calm and lacks the high pressure to buy right away … they spent a lot of time with us which allowed me to select the perfect car and …
Just moved from florida and met salesman robert. He sold me 2 cars and me and my wife love them both. Exellent salesmanship and very friendly looking foward to buying more cars from them!!!
I want to thank up state auto for their professional service on helping me and my family with a Awesome Automobile and especially thanks to Robert salesman thanks guy’s! !!!
Good service, more than fair pricing and interest rate. Mike Monello did an excellent job working with me and getting me into a almost brand new car. He worked around my lower credit score and found me financing based on my income. …
Great place to get a car from! Thanks to Kevin and Bo, I have a fantastic car to call my own! Thank you for the dedicated work and for getting me a good deal!
This is a scam; they won’t even give you their very inflated prices over the phone but said something about monthly payments right away. No doubt for a lot of months and at a high interest rate. Never heard of a dealership where they …
Mike Monello is such a WONDERFUL sales professional…it was a pleasure working with him he walked me thru every step of the way..I will definitely send other customers to him…He’s wonderful
My sales person Matt Mclean was very good at pulling strings and helping me get a car with very little $1,000 down. Wonderful place with very helpful people.
I am a proud customer of up state auto my sales reply was Matthew mclain on ridge rd he has made my first experience the best wouldn’t have wanted another person I had fun with him and Im a owner of a le us today so he is the best. I’m gonna refer someone else to him. Thank u Matt. Mwah…….
Jeff was a really great help! I wasn’t sure what I was looking for at first, but we narrowed it down and my new car was ready the next day! He’s friendly, relatable, and KNOWS HIS STUFF! Check out their options, you won’t regret it!
Worst place ever …. They will scam you with there over priced cars ….. It’s cheaper to Uber then what they want per month for there junk and I do mean just …… Not flexible on there prices and they are typically 50% higher then blue …
I had a wonderful experience working with Matthew McLean at Upstate Auto, he was very professional, I never felt pressured, and he made me feel very comfortable, I would recommend anyone to work with, I’m very pleased with my choice.
Sales man Sean was very nice and helpful….. very clean and friendly place…Didn’t like that i wasn’t told upfront what the price of the car was …just was asked what i could afford as far as payment…..Didnt like that it took a few …
I came in looking to trade in my car that I originally purchase from upstate auto. I wanted a small reliable car,especially good in gas, and I met mat he went above and beyond of what i was looking for, he help me look for card, he will …
I had a great experience recently: from the time I showed up, I was treated fairly and offered options to finance a new car. Matt, the Salesman was very helpful and kind and Kyle, the Finance Manager, did all he could to get me the best …
My salesman Nick was awesome. But the lack of communication from others in the facility was terrible. And I still have issues within my vehicle which I only been having for two weeks now that have not been resolve.
Shout out to my boy mike monello and the rest of the upstate auto family. Got me what i needed quick and a hurry but most importantly they satisfied me the customer thanks guys.
I went to upstateautocredit and had a great experience. Jeff the salesman that worked with me was excellent, did everything to kind me a great car and keep it within my budget. I highly recommend Jeff and upstateautocredit. A truly great experience
I had a fantastic experience at Upstate Auto Credit! Matt, my salesperson, treated me as a valued customer from beginning to end. He got me into my new car that day. He was very polite, professional, and caring. When Matt had other …
SalesMan start out courtious and nice until you do your research and see they have priced there vehicles thousands above FAIR MARKET VALUE then they can no longer help because they don’t want to price the vehicle for what there worth. only in search of the all mighty dollar.
The sales person seemed to lack respect for the customer and had no energy. He was unaware that we could have paid cash for our vehicle and treated us accordingly.
I’m so happy I came to upstate auto mike monello was so helpfully and make sure I was happy with my new car I will recommended to everyone i had the most outstanding experience thank you so much mike you are great
Told i had a loan picked out a car did all paperwork then atlast minute told couldnt get the loan after gerring insurance and everything they wasted a whole day
I had a wonderful experience with Upstate Auto. I was so nervous ahout purchasing a car and Joe V made the process easy as well as comfortable. I am so thankful for how helpful he and upstate auto were. Truly an amazing experience. I now …
Greetings everyone my experience at Upstate Auto was excellent the sales Person Shatoya was knowledgeable & friendly the vehicle I purchase is in great condition highly recommend the dealership❤️
Mikeal is amazing!! He was extremely patient with me and helped me make a decision on the perfect vehicle! He was not pushy he worked with me on everything and managed to find a vehicle for me that fits my budget!! Thank you Mikeal!!
What a good day. Had a nice easy transaction with Mike Monello. He was very personalised and helped me find a good car at a fair price. He also helped so much with financing that got me to the payment I could afford. I highly recommend Ustate Auto.
Had a great experience! Love my new car and the customer service there was amazing! Joe Venhuizen was great! He did so much to help us out! Definitely referring my friends here! Thanks so much Joe!
I went to several dealer to buy a car and i had a lot. Of bad experinces until i came here and met Robert he got me the car i wanted since the begining.. With lower monthly payments than what i expected i definetly recomend this place .. Look for robert
Matt and Kyle were great 👍🏻 I drove away that day, with a much better automobile than I imagined I could ever afford. They gave me more than fair pricing for my trade in and even saved me a trip to the DMV for plates or registration. I’m more than satisfied, I’m elated …
Great customer service Im pumped about my new vehicle, it has all that i need these guys over here are the freakin dream team, I wouldnt go any where else to buy a care Upstate auto!!!! Kyle n Otis I thank you!!!!!
I was not expecting to own my car the same day I came in. But Kyle and Matt work their magic and got me in the car the within hours, thank you so much guys and the next time I buy a car it’ll definitely be with you. Thanks Upstate Auto on West Ridge. Gratefully the Sides family.
Sean took care of business for us and got us into the car we NEEDED! Upstate Auto is where it’s at if you need a great car and great customer service!!
Mike Monello helped me and my mother get a great car he was very patient with all the paperwork he had to do and was able to put us in a vehicle the same day !! He was great
I see my post was taken down. I again wouldn’t recommend this place. I bought a car months ago and now having to put $8,000 worth of repairs. New transmission, oil plan and axle…….. only buy from there if you want to buy from a place …
Hey, I worked with Matthew McLean at this dealership and I mean this when I say they will do whatever they can for you. He made sure I was happy and got me in the car I wanted for really cheap when other places wouldnt. Highly recommend you go see him today!
I Had An Amazing Experience At Upstate Auto Credit With Jill Haddock And Shaun I Walked In Not Knowing What Was Gonna Happen With My Credit Being So Low And A Vehicle I Was Currently Driving Not In The Best Condition For Me And My Children …
Matt was extremely helpful, easy going, hard working. He got me just what I wanted and more. So pleased with the overall service. They really do take care of there customers and do anything to get you financed. Best dealership I have ever dealt with and been too. I’ve already referred others to Matt.
I had a great experience there. They gave me great value for my trade in and I got a fair deal on the Chevy I bought. The salesman, Joe Venhuizen, was very personable and upfront. I highly recommend Upstate Auto Credit to any looking to get a used car.
My name is Jessica M. All I can say is that this place was a blessing in my life, at the time I was going thru some financial difficulties and this place made my dreams come true! Matt was my salesperson and he was super professional and …
Mike monello was absolutely wonderful and helped me get the car I wanted without making me feel rushed or pushed to do so. These guys are amazing here!!! I would recommend this place to anyone!
What a good day. I had a nice transaction with Mike Monello. He was very patient and helped me find a good car at a very fair price. I would highly recommend Upstate Auto for finding used cars.
Kevin did an awesome job for us! He did everything he could to help us get into a newer and safer car! thanks Kevin for the help!! We love our new van!
This dealership is WACK!!!! I brought two cars on a car note and they were both trash… I gave them a second chance and after a year I’m just finding out my car was zip ties underneath holding parts together!!! DONT buy a car from Upstate Auto…
Came to upstate auto and worked with Matt! He made the process so easy and helped me with an amazing deal! Walked away w a brand new car! Thank you guys so much!
My son was in desperately need of a vehicle..We search around different car lots..He went to Upstate Auto in Carlos Torres welcome us he was very Professional he’s wasn’t pushy.He calmly Encourage my son that we are here to help you.My son …
I went in search of an suv due to i was in need of one desperately and so as it was a recommendation from my sister n law. I don’t regret it, as we walked in Carlos Torres greeted us. He was very professional and we made arrangements and I …
I have to Thank Otis Leach for being such a great salesperson from the time i first got there till i left with my new car.Thanks everyone at Upstate Auto Credit for everything.
Mikeal Gallaway is an awesome sales guy. He was exceptionally helpful and went above and beyond to make sure the vehicle met her needs and wasn’t pushy at all.
My husband and I just bought our first car at upstate auto credit and we are really happy, we want to thanks Mike Manello for his help through our approval process. Great customer service.
I had an awful experience with Upstate auto Shane Price who sold me a car which was very overpriced with no POWER WINDOWS OR DOOR LOCKS. I am looking to upgrade and get out of this high interest loan.I would not consider going back to …
I came in and talk with Shane and it was so easy so much better then I expected and the whole team just as good so easy no bad vibes like I was been hustled 👌 . On point easy and Real and amazing customer services . If it’s your first time …
Speaking to Heather was very nice. She was very professional and kind. Mikeal was awesome. He answered all my questions and made the approval process so smooth. I truly appreciate the service I received throughout the process.
I purchased two cars from Upstate Auto. Both experiences were awesome. The service was excellent. The whole staff worked together to get me in and out in a short time. Never had any issue with them. Thanks Upstate!!
I would have given a 0 but couldn’t. I am self employed and they wouldn’t even finish my application because I am self employed. Saying ” you can quit your job at anytime.” You can quit ANY JOB AT ANY POINT. What makes it so I can’t get a …
They are amazing!! Justin helped me and got me the car I wanted. Its beautiful. The process was easy and they even took my old jeep for a great price. I highly recommend the location on ridge. This is my 2nd time doing business with them and I would do it again.
Mike Monello was awesome helped me all the way.. Had to have service done and he took care of me. Best place to but a vehicle. Experience has been great!!
Mike Gilman at Dorschel went above and beyond for me, searching Upstate’s inventory for the kind of car I wanted in my budget. He was personable and low-pressure, and didn’t try to sell me on anything I wouldn’t be happy with. Having …
Cannot say enough good things about this place. Just went back for the second time and traded in the vehicle I bought from them 6 years ago! Second fantastic experience and drove right off the lot the same day! Thank you Kevin Fitzpatrick and team for working so hard to help us out!
They are awesome! Mikeal was so helpful and patient with me. He went above and beyond to make sure I got a good deal. Buying a car can be stressful but they made the process very easy for me.
Great experience, good place to get a vehicle when you’re starting to build credit. I would definitely recommend upstate auto to people just establishing credit. Kevin was great to work with and there was no pressure on getting a vehicle.
Always have a good experience. Kevin has been my sales guy for 2 of my vehicles and he is always a pleasure to work with and great with kids! I would recommend upstate and Kevin to anyone!!
I Had a beautiful experience they took really good care of me..I drove away with my new car!it is Running great and I really appreciate them for their help please stop at upstate auto’s..
I recently purchased my 2nd vehicle thru Kevin I was overwhelmed with the way they worked with my family and I to get us in the car that we liked.
They treated us very well and and worked around our schedule to get us on the …
Mikeal Gallaway was a great help, he helped us finance our first big vehicle purchase! We had a great experience and Im already telling my family and friends about it. Thank you!!
They were awesome here! Even though we had an appointment and talked about what i wanted before hand they were awesome and so accommodating. When I said the only requirements I had for my vehical was to fit a carseat and stroller they knew …
I would not recommend this place to my worst enemy. My boyfriend bought a vehicle the week before Christmas, 2 days later there was no heat. We have had the car in the shop a few times (for the same issue) and now it over heats and smoke …
I had such an easy time working with Mike Monello at Upstate Auto! He was willing to communicate entirely over e-mail and I only came in twice to test drive and sign papers! …
Mikeal was my sales guy and he did exactly what was needed I came in told him what I wanted and how much I needed for my monthly payments and he did it I am a single mother so walking out with a 2013 Ford Escape was one of my proudest …
Sean and his manager were awesome!. I was direct to the point as I tend to be with most things. Sean in turn was as direct to the point with me as I prefer to be addressed in return. He was always professional and answered all my …
Wanted to say what a great and painless experience that Shane & Bo did. All my worries went away with them. They truly made shopping for a car hassle free! I do love my 2013 Hyundai Sonata! Thank you do much!
I worked with Kevin Fitzpatrick through the whole process and he did a great job getting me into the car I wanted in a reasonable amount of time for a great price. The experience was better than any other dealership I have been to in the …
Spent about 1/2 hour on Saturday on the Henrietta lot working with Toya. When they didnt have what I wanted, Toya called the Ridge location and found a unit I would be happy with. They handled the whole transaction quickly and …
I have had no problem with upstate auto. The sales reps are so kind and willing to always try and fit your needs to “get you rolling” … I quoted that because my sales rep Sean Spahn has said that to me twice and has definitely delivered …
The service was quick and amazing and I want to thank Kevin Fitzpatrick for getting me behind the wheel of a great vehicle. It will help to build my credit and if you are looking for a new car this is the place to go. And the great thing was, no one is there to pressure you. Thanks again.
I had a really bad experience with Lorn today from Upstate auto she called said I owned a car payment very rudely I told her I had paid the car payment one payment ahead as I don’t alway have my credit card on me as that card is shared …
Doesn’t even deserve one star!! I got my car from here and i have had issues ever sense!!! And when i took it up to be fixed, everytime I was told they ordered the wrong part… When it finally was ‘fixed’ the check engine light came back …
This place is racist and does not consider working for UberXL and a personal delivery driver as employment despite the fact I make over $600 a week. And I filed a 1099. Did not even look at my credit nor did they look at my income …
This is the place to go if you looking to buy a very nice vehicle!!! The staff is awesome!! They will work with you to get you the car you want…Shane is just the perfect salesman! This place and the staff in it make you feel like you are …
Had a great experience at upstate auto. Staff were very helpful and made buying a car less stressful. Otis Leach provided awesome customer service and helped me through each step and made the buying experience pleasureful. I would highly recommend upstate auto.
Was in an accident 3 weeks ago that resulted in the total loss of my car. they did not make the buying process quick and painless. they offered me a car that wasn’t available and told me it would be day after day. when I threatened to go to …
I purchased a vehicle from here on 7/17/17 and I have had problems with this vehicle 2 weeks after driving it off of the lot. My vehicle has been in the shop 5 times since I purchased the car. Every time I have had to bring the car in they …
I would highly recommend going here for a car!! Otis went above and beyond to help me get a new car! And he worked overtime to make sure I got the car on my Birthday, which was the ultimate gift. I never thought I would ever be able to …
Cars they sell are not good quality. Have had the car only 2 months and breaks are already gone. Tried to contact them after buying vehicle telling them headlights weren’t good. They are rude and just give you the run around. …
I bought a car from them and had problems within the first 30 days. I took the car in for repairs and after the second try at fixing it they wouldn’t call me back. When someone finally did he said he’d call me the next day and I never heard …
I purchased a 2011 Impala 2 months ago from upstate. Its been in the shop over 10 time and needed a new transmission. During the latest issue that occurred on 7/3/2016, I lost power steering, all breaks, the motor and the headlights at …
Two weeks after the warranty ran out the muffler broke and the repair ran me about $1000. It’s now back in the shop for issues with the O2 sensor that wasn’t part of the muffler system that was replaced. I’ve left two messages and gotten …
Upstate Auto is the place to get a car, whether you have good or bad credit. We went in on Saturday, and had a beautiful Suzuki Vitara by Monday evening. Otis Leach was great. He worked with us throughout the day to get all the paper …
I had a great experience working with Jeffrey Parasida at Upstate Auto Credit. Jeff was very helpful and I ended up getting a basically brand new car for no money down. The experience was simple and easy and I appreciate him going above and beyond to help me. I am beyond happy with the experience and I highly recommend.
Kevin helped me purchase my new vehicle and got me the help no other dealership could offer. His customer service was outstanding. He was able to get me approved and got me into a more spacious great vehicle that i wanted! Thanks again !
I walked into Upstate Auto Credit Henrietta and walked out 3 hours later with my new car. It was a wonderful experience and I appreciate Otis Leach for helping me with my purchase. If you ever come to Upstate do see Otis. I have had my car …
Otis was the best! Walked me through the car buying thing. I have zero credit and was still put in a beautiful Toyota Rav4! From start to finish Otis made sure there was no stress and got me approved for the first time in 20 years. I …
It was an overall great experience with the help of Alyssa she made my first time buyer experience a breeze. The staff was extremely friendly and helpful soon as you walk in I didn’t feel pressured or swindled into getting a vehicle I …
The professionals at Upstate Auto Credit are fantastic! I was fortunate to have Mr. Otis Leach as my guide through the whole process of buying the car; I was riding the bus back and forth to work…everywhere. I had seen the seen the ads, …
My experience at “Upstate Auto Credit” was “Truly Gratifying.” Otis Leach worked with me and found me the perfect vehicle for my family. I had a small pick up that only fit two small children (which are my kids) and myself but I needed …
I am a returning Upstate Auto Credit customer. The staff are especially charismatic and really take your needs into consideration throughout the entire process. I most appreciate the consistent communication and follow-up. I could have gone …
The representatives I worked with was Kevin and Kyle and they were such a huge help. I walked in there with my husband and my son looking for a vehicle but scared about whether we would be approved or not. We have had some issues with our …
Otis Leach, our salesperson at Upstate Auto, really went out of his way to ensure the BEST customer service experience. We arrived on Saturday afternoon, and left knowing we were getting a car that exceeded our expectations. Otis worked …
Kevin Fitzpatrick and the rest of the staff at Upstate Auto went above and beyond for me. My credit was shot and looking for a fresh start, they did what other dealers couldn’t do. Was approved with a small down payment, and like they say, …
Kevin Fitzpatrick and team at Upstate Auto Credit helped me purchase my first car in the US. As an international student, I was finding it difficult to obtain financing. When other ‘big’ dealerships couldn’t help me, Kevin and Upstate Auto …
Absolutely egregious customer service. Our experience was as if the whole office was in on a bet to see who could belittle and verbally assault the most customers in the most condescending manner. It was almost as if we were in a prank …
This place is awesome I recommend anyone that needs a vehicle no matter what there situation is to go there.I filed bankruptcy and within minutes I was approved for a car in my price range! Alyssa my saleswoman was perfect.Kyle the …
I went in with very low expectations as this was not my first stop in my journey to acquire a reliqble vehicle. I was pleasantly surprised when they came back with a list of 8 or 10 vehicles I could likely be approved for. I made a …
Amazing experience! I was in an unfortunate situation with a car that I was upside down in. I met with Otis, an amazing salesman here. He genuinely cared and took a lot of time listening to me and wanted to do whatever he could to help me …
I have been to upstate auto credit Henrietta twice now for a car. They are great they will go above and beyond to get you in a car that you like. Kevin Fitzpatrick was the sales representative that helped me on both occasions he is …
I do not recommend this location what so ever. I scheduled an appointment but had to wait for about an hr- Otis was working with another customer and refused to let his coworker help me because he’s a greedy salesman who doesn’t have the …
The fastest and best service served with big smiles! They were very helpful with so much kindness! I highly recommend you buy your used car here!! Thank you so much Upstate Auto Credit for the great experience buying my beautiful vehicle!
I went here last Wednesday after just leaving northwest auto mall in Spencerport that had no interest in helping me. Met with Otis and gave him the rundown of my situation trying to trade in my car. I had low expectations of any sort of …
I set up an appointment for Thursday & got right in and Jill took good care of me . She provided me with offers I was able to work with due to having little to no credit. I’m glad I was given options and the process went really smooth. She …
My experience at Upstate Auto Credit, and especially my dealings with Mikeal, were top notch! I wasn’t even sure I would qualify for a loan due to past credit issues, but Kale found me the right deal and the right vehicle. I love my new car and would highly recommend Upstate Auto Credit!
My Experience with Upstate Auto was Top notch especially with Alyssa Spahn, she was very friendly, not at all pushy, patient and very helpful with my sticky situation. Thank you so much Alyssa for helping me get my car! All the staff was friendly and helpful. I highly recommend Upstate Auto for your next purchase of a car.
I purchased a 2012 Kia Optima from the Henrietta location in the beginning of April 2021, and in the last 3.5 months my car has been nothing but a problem. It seems that every week there is a new issue arising, my first red flag should have …
Researching and purchasing a car, either used or new is not overly fun. Finding out you have credit issues, either bad or zero credit is an eye-opening experience when vendors treat you like a piranha and won’t help you or expect you to …
Thank you so much Robert GREAT customer service!!!!
Awesome costumer service thanks for you’re help
Mike Monello went over and beyond to make sure I walked Away happy! UPSTATE CREDIT is the place to go when you need a good reliable vehicle and a welcoming Smile:)
robert was great with assisting me on the lower end car budget
Always very intentative and always a satisfied customer 😀 …
This dealership lacks ethics and integrity. The salesman Otis Leach helped to coerce (along with his accomplice a woman who I can’t name at this point) a 94 yo man who happens to be my grandfather into giving his information to purchase a …
Richard was great!!!! Got my car easy and fast!!!! Thank you
My experience was great. I really appreciate all the effort put in to get a safe and reliable car.
Mike Monello is the go to guy at upstate auto credit! Got me a 2009 Kia burrago. Thanks Mike
Smoooth, easy, professional! Thank you Joe for my car!
Robert did a grate job with our 2008 Dodge Grand Caravan. It was nice to deal with him. He is friendly and very comfortable doing his job. Thanks Robert
Had a very bad experience with the one in henrietta and they won’t do anything about it. Ask for a person who owns it or president of the company and they won’t give me one
Originally I started working with Sean, but he wasn’t available when I went in so I worked with Nick. Nick was so patient and told my son and I that he could help us, but the car’s were slim and I had to wait for a shipment, he also told us …
Omgggg I love this place helped me very quick
Robert was great and very patient. I appreciate everything he has helped me with!!
I Love working my loan with Kevin , he explain every thing to me with a lot of love.thank you Kevin for your time with me thanks keep up the great work.
Mike Monello was very understanding & supportive of our needs in finding a safe vehicle for our daughter. He was easy to work with & was able to meet our needs financially.
My name is Pauly B. My wife and I came into upstate auto credit on friday and mike monello. Within minutes mike made us feel right at home. He found us an suv to our liking within an hour of us being there. His professionalism and …
After going to Crazy Cheap Cars in Oakfield and getting the run around and lied to I reluctantly agreed to my fiance wanting to check out Upstate Auto. I went in with a bit of a chip on my shoulder and already had decided I was going to get …
Jeff was very helpful with getting me in a car fast with no hesitation.
Kevin was really helpful and i able to go home the same day with my new van.
Jeff was a great help he helped us get the vehicle we were looking for with a affordable payment thanks Jeff!
I Love them on Ridge Road they are rhe best. I will return if and when I need a another car
Purchased my first car a year ago from here. Seems like what I used to love now is a stressful situation. I have spent almost the amount of the car in repairs. My third week having the car my front headlight blew out which turned into the …
Mike Monello and kyle tedeshki has been wonderful, approve me for an load hassle-free. Upstate auto dealer Mr. Monello was an pleasure meeting from jump start. I recommend anyone who is looking for Auto help and want great service come to …
This places sells junk if you like getting screwed with out Vaseline make sure you stop here! Should change name to lemon and lime auto!
Today was an exciting day, my husband and I purchased yet another vehicle from Mike Monello at Upstate Auto Credit on West Ridge Road. We have not only purchased two vehicles from him but we also referred my mother in law who purchased a …
Mike Monello great fast service excellence very pleased with the service
Great experience ,and Joe my sales person was very personable.
Jeff was awesome. Gave us all our options and made the decision process easy and straight forward.
I came here just to browse to buy my first car, i was hesitant while browsing but Rob was hellful with my budget, unfortunately it wasn’t, BUT it was close! The car was great practically new and at an affordable price, even got it on the …
Robert was a great salesman, helped me with everything , took 2 days , very pleased with his service. 🙂
I have to say, I never bought a car before due to my credit being poor from my student loan. Also, most car dealerships see money and try to hassle them into getting more than needed for a car, so I was very nervous on even going to get a …
Great service andgreat deals on cars !!
Jeff was PHENOMINAL!!!! He was a wonderful help & and TRULY saved a damsel in distress. I was in my new car the same day I walked through the door. THANK YOU Jeff!
Got my best friend a car within 2 days !
Matthew at upstate was amazing totally Handel all my concerns professionally and efficiently thanks matthew
Matt was great! I got my car that I wanted within a few hours!!
Sold me a car with a ton of problems with it, told me I’d have to pay for the fixes despite the fact that they told me I had a warranty when the car was sold to me, also failed to properly explain to me that the payment amount I was paying …
Mike monello was great! This was my second purchase from upstate auto
Matthew McLean was awesome!!! Helped me and was very quick with getting me into my new truck! Will refer him to my friends and family!!!
Robert Moy was GREAT we had a nice experience with Rob and would send family and friends to him .
Thank You Robert Moy…… …
Matthew McLean was very helpful and resourceful in helping me purchase my first car through a dealership. Upstate Auto helped me get approved for a vehicle without established credit or a cosigner.
Robert Moy super helpful and efficient made the transaction very easy, would recommend,
Jeff was great and this is the second car I have purchased with him
THANK YOU MATT!!! YOU’VE MADE MY FIRST TIME BUYING A FINANCED CAR A BREEZE!! I APPRECIATE IT!!!
It was amaizing!!! Mike Monello, finance manager, made everything so easy and fast!!!! Truly recommended!!!!
these guys really took care of me today big thank u to robert…..im very happy
We went to a dealership in Webster, were told we were approved, then a few days later were told the bank would not finance us. We had already paid a deposit too. We decided to give Upstate Auto a try based on the good reviews left by …
Robert was great had a good experience.went to others places and gave me the round around and wasn’t straight forward. Thanks Robert
Jeff Parasida did awesome job off getting my approvel on my new vehicle.
Jeff was a great sales person to us , he treated us great and we are hoping to do more buisness with him .
Ryan and Matt are a joke.. I have never been treated like crap to this magnitude…I spoke to Matt yesterday and explained my challenging credit situation asked me for my social etc and explained he couldn’t give me an answer due to the …
Robert was very helpful in getting the I love. It is a great place to get a car:)
Matt McLean has been a wonderful help in my car buying experience! I will reccomend Upstate Auto Credit and Matt to all my family and friends.
Very helpful got me out of a sticky situation in an hour, very friendly and helpful would highly recommend
Very quick service shocked I got car same day. Mike was great.
Thanks to mike monello for get me in my new car amazing job
Takes HUGE advantage of your credit situation. MAKE SURE YOU CHECK THE VALUE OF THE CAR BEFORE YOU SIGN PAPERWORK. I didnt really get the true price until the last day, literally paid double the cars worth. Do your HW before you purchase, I wish I did.
I HAD A WONDERFUL EXPERIENCE WHEN I BOUGHT MY CAR BACK IN DECEMBER FROM START TO FINISH. NATHAN MURHPHY WAS EXTREMELY HELPFUL AND PROFESSIONAL, AND NOT JUST OUT TO MAKE MONEY BUT SEEMED SINCERE ON HELPING. I WOULD RECOMMEND UPSTATE AND DEFINATELY GO BACK. 🙂
Sean was amazing. We were probably the most difficult people to get financed based on our past history.. But he was patient and made us feel as comfortable as possible. Didnt sugarcoat anything. And truly wanted to get us into a new car. …
Went to the one in Henrietta rochester ny I spoke with the guy there I let him know what I was looking for and my situation and he told me the way it sound he don’t think he would be able to get me in a car so I decided just to leave I didn’t feel like he wanted to be bothered he could of at least tired
I called about a week and a half ago and spoke with a salesman named Sean and explained that I had been to other places to buy and car and I had been turned down and wanted to ask about getting pre-approved before coming out because I live …
Mike Monello was my finance specialist and he was very understanding, listened to my likes and dislikes. Overall, not only am I confident about my car selection but he also provided time to thoroughly explain the benefits of making upstate …
My experience with Upstate Auto credit was great. My salesman Robert made the transaction very easy.
My experience here with Mr Matthew McLean was very knowledgeable well explained and patient. I thank him for his time
Wonderful experience dealing with mike monello and upstate auto. This is the second vehicle purchase from mike within a year. He went above and behind to make me happy again. Thanks again mike.
Matthew McLean was an outstanding sales professional in the assistance of the purchase of my car! I would recommend him to any and everyone in the aid of helping customers find exactly what they need and want in a vehicle! He was extremely …
My experiance with Joe Venhuizen was awsome. He was went beyond his way to get me the car and deal I wanted. I am very pleased.
Purchasing a car is not always a good time but I have to say in this case Matt McLean went above a beyond to get me into something that met all of my needs. My credit is not the best but Matt and his team worked to get me into something …
Bought my third vehicle from Jeff I am very satisfied with him as well as the vehicles that I bought
I just drove off in a car that surpassed any expectation that i had when i walked in there. Otis completely changed my opinion on the usually painful, high pressure car buying experience. I recommend upstate auto to anyone who is avoiding …
My daughter Alexa just bought a Kia Soul and loves it. Mikael and the staff were very friendly but not overbearing. Mikael was so helpful but not pushy at all. He gave us the facts, answered all of our questions thoroughly and gave us …
Mike Monello finance specialist took very good care of me and got me a honda accord. Thanks Mike
Jeff Parasida was very helpful! Helped me get into a nice car with affordable payments. For the maximum for my trade in!
Can’t say enough good things about this place. Was recommended by more than 1 friend and so glad I came. I went in Friday to look at an Altima but it hadn’t hit the lot yet. Joe took us in and went over financing for the car and with my …
I Love Upstate Auto!!! Got financed and My car all in a few hours of time!!! Stop in and see Joe V!!!
I came in and worked with Kevin! He helped me purchased my last car and it was so easy to get my new car. Thanks for the help.
Awesome experience! Mike Monello was great , he worked with me to get the car I wanted ! Plus my 5 year old loved his fun energetic personality! Thank you Upstate auto and Mike Monello! 🙂
I had a nice experience …Thanks Matthew Mc Lean for your help to find the best deal .. nice costumer service..
Thanks… att.. Henriquez family
Rob and Mike did a great job in our second car. They are the best. Awesome job ! 🙂
Matt McLain was awesome. Super helpful. He kept me in the loop all the way and made sure I knew what was going on. Very friendly! And I love new SUV! Thank you upstate auto and Matthew McLain!
Jeff parasida fit us in a great car. He was very upfront and gave me , my wife a awesome deal.
we loved our time with upstate auto credit on east ridge road in rochester the sales men are friendly and fast to help we didnt have to wait and he talked with us about the different trucks and the truck we bought the …
Don’t sell reliable cars the cost of my car is very high the manager don’t return phone calls and they are not willing to work with you
Upstate Auto was awesome for me, they help me when i thought thier was no hope for me.Thank you for everything you did for me. Upstate Auto answer my prayers🙏🙏 …
This was a stress free buy, and a really friendly and very respectful dealership and I can’t thank Mikeal enough for all his help and patience. I appreciate you 😎 …
I worked with Matt McLean who was great with his service and assistance overall. He did a great job, happy that I chose to come here.
Robert was very professional and courteous and promising. NOW after 3 weeks I had to take my car to the shop 3 times for 3 different reasons now paying for repairs out of pocket which I could of keep my old vehicle and did repairs called …
Robert is A1 He gave me and my wife top flight service, I will buy a car here at up-state auto any time
Came to upstate credit today and guess what he put me in a car the same day Robert was a wonderful person be bless
Great experience would return. My mom been purchasing vehicles for the past 5yrs.
Very seamless experience, great staff all around. Mikael took care of me and handled everything with my trade as well.
Just got my 2nd car at upstate auto from Jeff it’s amazing love these guys
I brought a car from them about 4 months ago and I just had to pay 400+ dollars for a new exhaust because it was rotted out. When I called about the warranty I was told it wasn’t covered. So I suggest you do your due diligence and check that their isn’t a hole about to be rusted through a part of your vehicle. Fool me once….
Surprisingly simple purchase experience! My salesman, Matty McLane was very helpful and answered all of our questions. Carfax report was right on the website. Great photos and wide selection of vehicles. The manager Kyle was generous with …
Mike Monello was GREAT! We were Looking for a second vihicle at different dealerships. We weren’t satisfied until we came here. It was a smooth transition with getting our new car without the haggling! We recommend this place!
Otis Leach was great to work with. No pressure, above board, and worked with me to get a great vehicle. I highly recommend them to anyone shopping around for a new car.
This is my second car with Upstate Auto and their service has always been beyond what was expected. Kenneth Goins Started the wonderful experience which led to a new with Matthew and Kyle I am so thankful for the help and one of the worst …
Jeff, my salesperson was very fair and knowledgeable. All and all I had a good experience at upstate auto credit.
I dealt with Matt McLean. It was the smoothest and easiest transaction ever involving the purchase of a vehicle. Thumbs up and I will definitely give Matt more business. Thank you.
Extremely unprofessional and racist. I have 3 incomes and wasn’t even looked at. Was told my income isn’t income. I work for Grubhub and Uber. Tried laughing at me when I walked out. Will be reporting this business to the better business bureau.
My experience with Joe was rocky at first but he got me the car in my price range and I love my car will come back again and see Joe
That was probably the most incredible customer service I’ve ever experienced, even with their 3rd party connections for my insurance. Huge thank you to Kevin and Kyle for getting me in my new ride!
Mike showed us great customer service and walked out with a car in the same day with no money down!
Jeff Parasida was excellent, he picked me up explained everything that I needed to now and answered any questions I had. I am definitely going to recommend this place to friends and family.
We went to Upstate Auto Sales… They were nice at first but then when they showed us the vehicles that we would be approved to pay payments on.. The one was a 2005 Chevy Equinox … So we test drove it and it was okay and as we looked the …
I am so happy I chose to deal with Upstate Auto as opposed to any other dealership. I got there at the most opportune moment to be lucky enough to work with Mikeal, who could not have been more helpful and kind. Most salesmen jump down your …
Had a great experience at Upstate Auto. I bought a low mileage car at a fair price. My sales person was Sean Spahn. It was a pleasure working with him. He made it a hassle free, easy process. I would highly recommend both Upstate Auto and Sean Spahn if you’re interested in buying a good used car.
Robert was amazing and answered every possible question. Would highly recommend him. Ty again upstate auto! -lindsey
Mike Monello was an amazing sales associate . I would recommend him to anybody. The sale of my new car couldn’t have been any easier . I would highly recommend him .
I’m soooooooo excited! Came to see Mike today for a new vehicle today and he has done it again. Got me from a 2009 Toyota to a 2012, and gorgeous might I add, Ford. Absolutely love Upstate Auto…AMAZING!
I went to Upstate Auto on 8/20/18. My credit rating was bad and i never thought i would qualify for a car. I met with the most amazing salesman Otis Leach. Mr Leach took the fear out of the process. He treated me with respect and showed me …
Mat and other workers were very helpful the process was quick and I drove off the same day
Mike monello got me into a beautiful vehicle and in a very quick time frame and made it very easy. I would definitely recommend upstate auto!
Mike Monello was an Awesome Sales Specialist Im overwhelmed still Great Deal Great Car Very appreciate
I can’t say enough of this place!! I have bad credit and I can say I drove away with my new vehicle!!!!! And that’s all because of how hard Matt McLean worked for me and didn’t stop till I was happy and had my SUV!!!! I’m in love with the …
Carlos was a great help i was just looking around viewing inventory and he had so much knowledge! Thanks Carlos !
My experience was wonderful, Mike Monello was absolutely wonder. He was able to get me in a vehicle today!! Thanks Upstate Auto
Matthew McLean was very understanding of my needs and wants he helped me and make a great decision. The service he provided was really appreciated. I would recommend him and his service
Already bought a vehicle from Henrietta location 3 yrs ago. Crapped out and had to get new vehicle. Went back to upstate auto credit for a new vehicle. I LOVE THESE GUYS!! Got me another vehicle in one day and picked it up the next. Very …
Joel was very helpful and courteous, he was very receptive to my needs and understood my situation. He and the other people involved with my trade in we’re great and made it happen for me! Upstate auto credit is great and I would recommend Joel and the dealer to everyone!
We loveeee Mikeal & our new 2018 Chevy Equinox!! His patience and expertise is above and beyond !!
I have had a memorable time @ upstate auto. My guy MIKE MONELLO, has been & outstanding salesman everything that he and i talked about was to the point. I note have a car thanks to mike so I give upstate auto kudos for taking the time and working with me. Thank you all.
Matt, our salesman was beyond expectations when purchasing my new vehicle today. The environment is calm and lacks the high pressure to buy right away … they spent a lot of time with us which allowed me to select the perfect car and …
Just moved from florida and met salesman robert. He sold me 2 cars and me and my wife love them both. Exellent salesmanship and very friendly looking foward to buying more cars from them!!!
I want to thank up state auto for their professional service on helping me and my family with a Awesome Automobile and especially thanks to Robert salesman thanks guy’s! !!!
Good service, more than fair pricing and interest rate. Mike Monello did an excellent job working with me and getting me into a almost brand new car. He worked around my lower credit score and found me financing based on my income. …
Great place to get a car from! Thanks to Kevin and Bo, I have a fantastic car to call my own! Thank you for the dedicated work and for getting me a good deal!
I had the pleasure of working with Robert Moy. He provided excellent customer service. Friendly welcoming environment. An overall great experience.
This is a scam; they won’t even give you their very inflated prices over the phone but said something about monthly payments right away. No doubt for a lot of months and at a high interest rate. Never heard of a dealership where they …
Mike Monello is such a WONDERFUL sales professional…it was a pleasure working with him he walked me thru every step of the way..I will definitely send other customers to him…He’s wonderful
My sales person Matt Mclean was very good at pulling strings and helping me get a car with very little $1,000 down. Wonderful place with very helpful people.
Would buy a car there anytime I would recommend it to everyone great place to do business
I am a proud customer of up state auto my sales reply was Matthew mclain on ridge rd he has made my first experience the best wouldn’t have wanted another person I had fun with him and Im a owner of a le us today so he is the best. I’m gonna refer someone else to him. Thank u Matt. Mwah…….
Jeff was a really great help! I wasn’t sure what I was looking for at first, but we narrowed it down and my new car was ready the next day! He’s friendly, relatable, and KNOWS HIS STUFF! Check out their options, you won’t regret it!
Joe was amazing! He got me the car I really wanted and genuinely cared about my purchase from my point if view. Thanks upstate!
Worst place ever …. They will scam you with there over priced cars ….. It’s cheaper to Uber then what they want per month for there junk and I do mean just …… Not flexible on there prices and they are typically 50% higher then blue …
I had a wonderful experience working with Matthew McLean at Upstate Auto, he was very professional, I never felt pressured, and he made me feel very comfortable, I would recommend anyone to work with, I’m very pleased with my choice.
Sales man Sean was very nice and helpful….. very clean and friendly place…Didn’t like that i wasn’t told upfront what the price of the car was …just was asked what i could afford as far as payment…..Didnt like that it took a few …
Matthew helped me get my very first car. And im super excited about It my experience was great. Every thing went. Went well. He’s amazing.
I came in looking to trade in my car that I originally purchase from upstate auto. I wanted a small reliable car,especially good in gas, and I met mat he went above and beyond of what i was looking for, he help me look for card, he will …
Very welcoming, professional and nice. They were upfront and honest. Customer service at its best!
I had a great experience recently: from the time I showed up, I was treated fairly and offered options to finance a new car. Matt, the Salesman was very helpful and kind and Kyle, the Finance Manager, did all he could to get me the best …
My salesman Nick was awesome. But the lack of communication from others in the facility was terrible. And I still have issues within my vehicle which I only been having for two weeks now that have not been resolve.
I am very please with upstate auto they gave me a third chance on a auto loan and Jeff was very helpful with everything
Shout out to my boy mike monello and the rest of the upstate auto family. Got me what i needed quick and a hurry but most importantly they satisfied me the customer thanks guys.
I went to upstateautocredit and had a great experience. Jeff the salesman that worked with me was excellent, did everything to kind me a great car and keep it within my budget. I highly recommend Jeff and upstateautocredit. A truly great experience
I had a fantastic experience at Upstate Auto Credit! Matt, my salesperson, treated me as a valued customer from beginning to end. He got me into my new car that day. He was very polite, professional, and caring. When Matt had other …
Kyle and Otis were very patient and great to deal with, I would recommend Upstate Auto to who ever wants a great car buying experience!
SalesMan start out courtious and nice until you do your research and see they have priced there vehicles thousands above FAIR MARKET VALUE then they can no longer help because they don’t want to price the vehicle for what there worth. only in search of the all mighty dollar.
The sales person seemed to lack respect for the customer and had no energy. He was unaware that we could have paid cash for our vehicle and treated us accordingly.
I’m so happy I came to upstate auto mike monello was so helpfully and make sure I was happy with my new car I will recommended to everyone i had the most outstanding experience thank you so much mike you are great
Jeff help me alot and told me all about the cars and payment plan very nice person good work very happy
Told i had a loan picked out a car did all paperwork then atlast minute told couldnt get the loan after gerring insurance and everything they wasted a whole day
I bought my car from them. They are very nice people.
I had a wonderful experience with Upstate Auto. I was so nervous ahout purchasing a car and Joe V made the process easy as well as comfortable. I am so thankful for how helpful he and upstate auto were. Truly an amazing experience. I now …
Greetings everyone my experience at Upstate Auto was excellent the sales Person Shatoya was knowledgeable & friendly the vehicle I purchase is in great condition highly recommend the dealership❤️
Mikeal is amazing!! He was extremely patient with me and helped me make a decision on the perfect vehicle! He was not pushy he worked with me on everything and managed to find a vehicle for me that fits my budget!! Thank you Mikeal!!
Thanks to Mike Monello for helping get in a car I Love ! I got the best customer service at upstate auto!
What a good day. Had a nice easy transaction with Mike Monello. He was very personalised and helped me find a good car at a fair price. He also helped so much with financing that got me to the payment I could afford. I highly recommend Ustate Auto.
Had a great experience! Love my new car and the customer service there was amazing! Joe Venhuizen was great! He did so much to help us out! Definitely referring my friends here! Thanks so much Joe!
I went to several dealer to buy a car and i had a lot. Of bad experinces until i came here and met Robert he got me the car i wanted since the begining.. With lower monthly payments than what i expected i definetly recomend this place .. Look for robert
I had a great experience with Joe V and Upstate Auto. He got us a great deal on an awesome car. I am so HAPPY!
Matt and Kyle were great 👍🏻 I drove away that day, with a much better automobile than I imagined I could ever afford. They gave me more than fair pricing for my trade in and even saved me a trip to the DMV for plates or registration. I’m more than satisfied, I’m elated …
Great customer service Im pumped about my new vehicle, it has all that i need these guys over here are the freakin dream team, I wouldnt go any where else to buy a care Upstate auto!!!! Kyle n Otis I thank you!!!!!
I was not expecting to own my car the same day I came in. But Kyle and Matt work their magic and got me in the car the within hours, thank you so much guys and the next time I buy a car it’ll definitely be with you. Thanks Upstate Auto on West Ridge. Gratefully the Sides family.
Had a great experience! Mike Monello went above and beyond my needs ! I would recommend Mike and Upstate Auto! Thanks for the help !
I had a great experience at Upstate Auto. Jill was very helpful finding me the car I needed. Would highly recommend!!
Sean took care of business for us and got us into the car we NEEDED! Upstate Auto is where it’s at if you need a great car and great customer service!!
Mike Monello helped me and my mother get a great car he was very patient with all the paperwork he had to do and was able to put us in a vehicle the same day !! He was great
I see my post was taken down. I again wouldn’t recommend this place. I bought a car months ago and now having to put $8,000 worth of repairs. New transmission, oil plan and axle…….. only buy from there if you want to buy from a place …
Hey, I worked with Matthew McLean at this dealership and I mean this when I say they will do whatever they can for you. He made sure I was happy and got me in the car I wanted for really cheap when other places wouldnt. Highly recommend you go see him today!
I Had An Amazing Experience At Upstate Auto Credit With Jill Haddock And Shaun I Walked In Not Knowing What Was Gonna Happen With My Credit Being So Low And A Vehicle I Was Currently Driving Not In The Best Condition For Me And My Children …
Matt was extremely helpful, easy going, hard working. He got me just what I wanted and more. So pleased with the overall service. They really do take care of there customers and do anything to get you financed. Best dealership I have ever dealt with and been too. I’ve already referred others to Matt.
I had a great experience there. They gave me great value for my trade in and I got a fair deal on the Chevy I bought. The salesman, Joe Venhuizen, was very personable and upfront. I highly recommend Upstate Auto Credit to any looking to get a used car.
My name is Jessica M. All I can say is that this place was a blessing in my life, at the time I was going thru some financial difficulties and this place made my dreams come true! Matt was my salesperson and he was super professional and …
Mike monello was absolutely wonderful and helped me get the car I wanted without making me feel rushed or pushed to do so. These guys are amazing here!!! I would recommend this place to anyone!
What a good day. I had a nice transaction with Mike Monello. He was very patient and helped me find a good car at a very fair price. I would highly recommend Upstate Auto for finding used cars.
Kevin did an awesome job for us! He did everything he could to help us get into a newer and safer car! thanks Kevin for the help!! We love our new van!
This dealership is WACK!!!! I brought two cars on a car note and they were both trash… I gave them a second chance and after a year I’m just finding out my car was zip ties underneath holding parts together!!! DONT buy a car from Upstate Auto…
Came to upstate auto and worked with Matt! He made the process so easy and helped me with an amazing deal! Walked away w a brand new car! Thank you guys so much!
My son was in desperately need of a vehicle..We search around different car lots..He went to Upstate Auto in Carlos Torres welcome us he was very Professional he’s wasn’t pushy.He calmly Encourage my son that we are here to help you.My son …
I went in search of an suv due to i was in need of one desperately and so as it was a recommendation from my sister n law. I don’t regret it, as we walked in Carlos Torres greeted us. He was very professional and we made arrangements and I …
I have to Thank Otis Leach for being such a great salesperson from the time i first got there till i left with my new car.Thanks everyone at Upstate Auto Credit for everything.
Mikeal Gallaway is an awesome sales guy. He was exceptionally helpful and went above and beyond to make sure the vehicle met her needs and wasn’t pushy at all.
My husband and I just bought our first car at upstate auto credit and we are really happy, we want to thanks Mike Manello for his help through our approval process. Great customer service.
I had an awful experience with Upstate auto Shane Price who sold me a car which was very overpriced with no POWER WINDOWS OR DOOR LOCKS. I am looking to upgrade and get out of this high interest loan.I would not consider going back to …
I came in and talk with Shane and it was so easy so much better then I expected and the whole team just as good so easy no bad vibes like I was been hustled 👌 . On point easy and Real and amazing customer services . If it’s your first time …
Speaking to Heather was very nice. She was very professional and kind. Mikeal was awesome. He answered all my questions and made the approval process so smooth. I truly appreciate the service I received throughout the process.
I purchased two cars from Upstate Auto. Both experiences were awesome. The service was excellent. The whole staff worked together to get me in and out in a short time. Never had any issue with them. Thanks Upstate!!
I would have given a 0 but couldn’t. I am self employed and they wouldn’t even finish my application because I am self employed. Saying ” you can quit your job at anytime.” You can quit ANY JOB AT ANY POINT. What makes it so I can’t get a …
They are amazing!! Justin helped me and got me the car I wanted. Its beautiful. The process was easy and they even took my old jeep for a great price. I highly recommend the location on ridge. This is my 2nd time doing business with them and I would do it again.
Mike Monello was awesome helped me all the way.. Had to have service done and he took care of me. Best place to but a vehicle. Experience has been great!!
Mike Gilman at Dorschel went above and beyond for me, searching Upstate’s inventory for the kind of car I wanted in my budget. He was personable and low-pressure, and didn’t try to sell me on anything I wouldn’t be happy with. Having …
Cannot say enough good things about this place. Just went back for the second time and traded in the vehicle I bought from them 6 years ago! Second fantastic experience and drove right off the lot the same day! Thank you Kevin Fitzpatrick and team for working so hard to help us out!
They are awesome! Mikeal was so helpful and patient with me. He went above and beyond to make sure I got a good deal. Buying a car can be stressful but they made the process very easy for me.
Great experience, good place to get a vehicle when you’re starting to build credit. I would definitely recommend upstate auto to people just establishing credit. Kevin was great to work with and there was no pressure on getting a vehicle.
Always have a good experience. Kevin has been my sales guy for 2 of my vehicles and he is always a pleasure to work with and great with kids! I would recommend upstate and Kevin to anyone!!
I Had a beautiful experience they took really good care of me..I drove away with my new car!it is Running great and I really appreciate them for their help please stop at upstate auto’s..
I recently purchased my 2nd vehicle thru Kevin I was overwhelmed with the way they worked with my family and I to get us in the car that we liked.
They treated us very well and and worked around our schedule to get us on the …
Mikeal Gallaway was a great help, he helped us finance our first big vehicle purchase! We had a great experience and Im already telling my family and friends about it. Thank you!!
They were awesome here! Even though we had an appointment and talked about what i wanted before hand they were awesome and so accommodating. When I said the only requirements I had for my vehical was to fit a carseat and stroller they knew …
I would not recommend this place to my worst enemy. My boyfriend bought a vehicle the week before Christmas, 2 days later there was no heat. We have had the car in the shop a few times (for the same issue) and now it over heats and smoke …
I had such an easy time working with Mike Monello at Upstate Auto! He was willing to communicate entirely over e-mail and I only came in twice to test drive and sign papers! …
Mikeal was my sales guy and he did exactly what was needed I came in told him what I wanted and how much I needed for my monthly payments and he did it I am a single mother so walking out with a 2013 Ford Escape was one of my proudest …
Sean and his manager were awesome!. I was direct to the point as I tend to be with most things. Sean in turn was as direct to the point with me as I prefer to be addressed in return. He was always professional and answered all my …
Wanted to say what a great and painless experience that Shane & Bo did. All my worries went away with them. They truly made shopping for a car hassle free! I do love my 2013 Hyundai Sonata! Thank you do much!
I worked with Kevin Fitzpatrick through the whole process and he did a great job getting me into the car I wanted in a reasonable amount of time for a great price. The experience was better than any other dealership I have been to in the …
Spent about 1/2 hour on Saturday on the Henrietta lot working with Toya. When they didnt have what I wanted, Toya called the Ridge location and found a unit I would be happy with. They handled the whole transaction quickly and …
I have had no problem with upstate auto. The sales reps are so kind and willing to always try and fit your needs to “get you rolling” … I quoted that because my sales rep Sean Spahn has said that to me twice and has definitely delivered …
The service was quick and amazing and I want to thank Kevin Fitzpatrick for getting me behind the wheel of a great vehicle. It will help to build my credit and if you are looking for a new car this is the place to go. And the great thing was, no one is there to pressure you. Thanks again.
I had a really bad experience with Lorn today from Upstate auto she called said I owned a car payment very rudely I told her I had paid the car payment one payment ahead as I don’t alway have my credit card on me as that card is shared …
Doesn’t even deserve one star!! I got my car from here and i have had issues ever sense!!! And when i took it up to be fixed, everytime I was told they ordered the wrong part… When it finally was ‘fixed’ the check engine light came back …
This place is racist and does not consider working for UberXL and a personal delivery driver as employment despite the fact I make over $600 a week. And I filed a 1099. Did not even look at my credit nor did they look at my income …
This is the place to go if you looking to buy a very nice vehicle!!! The staff is awesome!! They will work with you to get you the car you want…Shane is just the perfect salesman! This place and the staff in it make you feel like you are …
Had a great experience at upstate auto. Staff were very helpful and made buying a car less stressful. Otis Leach provided awesome customer service and helped me through each step and made the buying experience pleasureful. I would highly recommend upstate auto.
Was in an accident 3 weeks ago that resulted in the total loss of my car. they did not make the buying process quick and painless. they offered me a car that wasn’t available and told me it would be day after day. when I threatened to go to …
I purchased a vehicle from here on 7/17/17 and I have had problems with this vehicle 2 weeks after driving it off of the lot. My vehicle has been in the shop 5 times since I purchased the car. Every time I have had to bring the car in they …
I would highly recommend going here for a car!! Otis went above and beyond to help me get a new car! And he worked overtime to make sure I got the car on my Birthday, which was the ultimate gift. I never thought I would ever be able to …
Cars they sell are not good quality. Have had the car only 2 months and breaks are already gone. Tried to contact them after buying vehicle telling them headlights weren’t good. They are rude and just give you the run around. …
I bought a car from them and had problems within the first 30 days. I took the car in for repairs and after the second try at fixing it they wouldn’t call me back. When someone finally did he said he’d call me the next day and I never heard …
I purchased a 2011 Impala 2 months ago from upstate. Its been in the shop over 10 time and needed a new transmission. During the latest issue that occurred on 7/3/2016, I lost power steering, all breaks, the motor and the headlights at …
Two weeks after the warranty ran out the muffler broke and the repair ran me about $1000. It’s now back in the shop for issues with the O2 sensor that wasn’t part of the muffler system that was replaced. I’ve left two messages and gotten …
Upstate Auto is the place to get a car, whether you have good or bad credit. We went in on Saturday, and had a beautiful Suzuki Vitara by Monday evening. Otis Leach was great. He worked with us throughout the day to get all the paper …
I had a great experience working with Jeffrey Parasida at Upstate Auto Credit. Jeff was very helpful and I ended up getting a basically brand new car for no money down. The experience was simple and easy and I appreciate him going above and beyond to help me. I am beyond happy with the experience and I highly recommend.
Kevin helped me purchase my new vehicle and got me the help no other dealership could offer. His customer service was outstanding. He was able to get me approved and got me into a more spacious great vehicle that i wanted! Thanks again !
I walked into Upstate Auto Credit Henrietta and walked out 3 hours later with my new car. It was a wonderful experience and I appreciate Otis Leach for helping me with my purchase. If you ever come to Upstate do see Otis. I have had my car …
Otis was the best! Walked me through the car buying thing. I have zero credit and was still put in a beautiful Toyota Rav4! From start to finish Otis made sure there was no stress and got me approved for the first time in 20 years. I …
It was an overall great experience with the help of Alyssa she made my first time buyer experience a breeze. The staff was extremely friendly and helpful soon as you walk in I didn’t feel pressured or swindled into getting a vehicle I …
The professionals at Upstate Auto Credit are fantastic! I was fortunate to have Mr. Otis Leach as my guide through the whole process of buying the car; I was riding the bus back and forth to work…everywhere. I had seen the seen the ads, …
My experience at “Upstate Auto Credit” was “Truly Gratifying.” Otis Leach worked with me and found me the perfect vehicle for my family. I had a small pick up that only fit two small children (which are my kids) and myself but I needed …
I am a returning Upstate Auto Credit customer. The staff are especially charismatic and really take your needs into consideration throughout the entire process. I most appreciate the consistent communication and follow-up. I could have gone …
The representatives I worked with was Kevin and Kyle and they were such a huge help. I walked in there with my husband and my son looking for a vehicle but scared about whether we would be approved or not. We have had some issues with our …
Otis Leach, our salesperson at Upstate Auto, really went out of his way to ensure the BEST customer service experience. We arrived on Saturday afternoon, and left knowing we were getting a car that exceeded our expectations. Otis worked …
Kevin Fitzpatrick and the rest of the staff at Upstate Auto went above and beyond for me. My credit was shot and looking for a fresh start, they did what other dealers couldn’t do. Was approved with a small down payment, and like they say, …
Kevin Fitzpatrick and team at Upstate Auto Credit helped me purchase my first car in the US. As an international student, I was finding it difficult to obtain financing. When other ‘big’ dealerships couldn’t help me, Kevin and Upstate Auto …
Absolutely egregious customer service. Our experience was as if the whole office was in on a bet to see who could belittle and verbally assault the most customers in the most condescending manner. It was almost as if we were in a prank …
This place is awesome I recommend anyone that needs a vehicle no matter what there situation is to go there.I filed bankruptcy and within minutes I was approved for a car in my price range! Alyssa my saleswoman was perfect.Kyle the …
I went in with very low expectations as this was not my first stop in my journey to acquire a reliqble vehicle. I was pleasantly surprised when they came back with a list of 8 or 10 vehicles I could likely be approved for. I made a …
Amazing experience! I was in an unfortunate situation with a car that I was upside down in. I met with Otis, an amazing salesman here. He genuinely cared and took a lot of time listening to me and wanted to do whatever he could to help me …
I have been to upstate auto credit Henrietta twice now for a car. They are great they will go above and beyond to get you in a car that you like. Kevin Fitzpatrick was the sales representative that helped me on both occasions he is …
I do not recommend this location what so ever. I scheduled an appointment but had to wait for about an hr- Otis was working with another customer and refused to let his coworker help me because he’s a greedy salesman who doesn’t have the …
The fastest and best service served with big smiles! They were very helpful with so much kindness! I highly recommend you buy your used car here!! Thank you so much Upstate Auto Credit for the great experience buying my beautiful vehicle!
I went here last Wednesday after just leaving northwest auto mall in Spencerport that had no interest in helping me. Met with Otis and gave him the rundown of my situation trying to trade in my car. I had low expectations of any sort of …
I set up an appointment for Thursday & got right in and Jill took good care of me . She provided me with offers I was able to work with due to having little to no credit. I’m glad I was given options and the process went really smooth. She …
My experience at Upstate Auto Credit, and especially my dealings with Mikeal, were top notch! I wasn’t even sure I would qualify for a loan due to past credit issues, but Kale found me the right deal and the right vehicle. I love my new car and would highly recommend Upstate Auto Credit!
My Experience with Upstate Auto was Top notch especially with Alyssa Spahn, she was very friendly, not at all pushy, patient and very helpful with my sticky situation. Thank you so much Alyssa for helping me get my car! All the staff was friendly and helpful. I highly recommend Upstate Auto for your next purchase of a car.
I purchased a 2012 Kia Optima from the Henrietta location in the beginning of April 2021, and in the last 3.5 months my car has been nothing but a problem. It seems that every week there is a new issue arising, my first red flag should have …
Researching and purchasing a car, either used or new is not overly fun. Finding out you have credit issues, either bad or zero credit is an eye-opening experience when vendors treat you like a piranha and won’t help you or expect you to …