Our owners are you, our members. This simple, important fact makes all the difference. We put you first. We take a singular interest in your … See more
Read More| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 7:30AM to 5PM |
539 Arnett Blvd, Danville, VA 24540
First of all, I agree with other reviews here that the online site is terrible to log into…a positive is that the employee I saw each time about it was very helpful in getting access again each time I had problems. Now I have gone through …
I love urw
Good
I love the Sevice here amazing
Sherry Smith at the Arnett branch is great in providing informative information
Best in Customer Service…Great Tellers!
Everyone is very friendly and willing to help you at anytime!
Been using URW for over 10yrs. They are like family now.
Cannot get anyone to answer the phone. 25 minutes so far and so far I’m still waiting to speak to someone.
Impossible to get in contact with anyone, and a very poor website, so you’re left with little options.
Awesome place to do business with. It is very evident that they take customer service and satisfaction very seriously.
The lady Terry who answers the phone is beyond rude. I asked her for her help and she got an attitude with me. Very poor customer service.
can’t talk to anyone on the phone that knows anyting. Just keep transferring you to different people.
Big shout out TO URW for doing absolutely nothing for members in this time of need,great institution.
Nice people but the system doesn’t work app didn’t work for days and online banking same problem.
I love this credit union! They are the best and has the best customer service, some more than others!
I love urw,was a member of secu until about 5 years ago when i transferred everything to urw Eric Hancock is the best will go beyond in trying to help you i recommend urw to everyone!!!!
This is a very out of date place . You can not access anyone by phone or check your balance by phone . Compared to other banks and credit unions this one is so far behind today’s world it’s crazy. I would not recommend this place and am moving to SECU .
THERE IS AN ISSUE WITH MY ACCOUNT. THEIR WEBSITE WAS DOWN FOR ABOIT A WEEK, COULDNT GET ANYONE BY PHONE. SENT AN EMAIL. LEFT VOICEMAIL, TWICE.NO RESPONSE.
I LIVE OVER AN HOUR AWAY BUT I GUESS O WILL HAVE TO MAKE A TRIP IN PERSON JUST …
I love URW credit union. They are very informative and always nice to see smiling happy faces that are willing to go above and beyond to help you. I would reccomend this Credit Union to any and everyone I know.
They have some good rates… But the service is about as poor as it gets. It’s nearly impossible to reach someone over the telephone and the mobile and online banking are terrible! Extremely frustrating place to deal with!
Never seen a bank in all of my history of dealing with financial institutions where you make “cash deposits” and have to wait days before using.In addition, what bank tells you that they have a Facebook scam and therefore penalize you on …
I kept having issues with my Atm card for whatever reason, and I called yesterday for assistance. The teller didn’t really seem eager to assist. He just tried something and told me I was good. My card STILL didnt work. I called back today, …
The worst! They never answer the phone. You leave them a message and they never call you back. Customer service is key!
Today I got a call from Sherry at URW and I tell you she was amazing. I appreciate her calling me apologizing for the inconvenience on Saturday, which wasnt really her fault. Great customer service. She made my day today. Kiddos to Sherry
I enjoy going here to do my banking as well as other things. They are very helpful in meeting your needs. Very polite and friendly. They make you feel at home. So it’s a very great experience to come in and they know you by name. I’m always presented with a smile. Thank you URW!
The absolute worst customer service I have ever dealt with in regards to a bank. If you think your going to get someone by phone you have a better chance getting an answer from someone grandfather in the cemetery. I’d rate it in the negatives if I could
So sick of being locked out of my account for no reason and never being able to have anyone help get back into the account. Do better people you guys manager peoples money, you should be very tentative!!!!
It took this bank four months to send us a debit card that I had requested 12 times. They have now lost a $5066 deposit from our payroll. Then yesterday I discovered that my life insurance has been canceled because they tried to do their …
I love the bank itself. However, they changed the online banking system and I have not been able to get into it since they’ve changed it. I have a loan payment due, but I have not been able to get into my account to pay the loan. When I …
Not only are their systems out of date but their customer service is horrible as well. I spoke with a woman named Beverly who flat-out LIED and then tried to backtrack when I started to call her out about her blatant lies. I have never dealt with a financial institution with such horrible customer service. Do better.
The people that work there are pleasant. My main issue with URW is that they don’t have a customer service dept!!!! You can hardly ever get anyone on the phone and when you, you’re transferred and then left on hold. The tellers really …
Horrible ! Horrible management, horrible employees. Save your time and money and go somewhere else to do business with. Jo Setliff, branch manager with Lowes Drive Branch is horrible, and unprofessional.
Some of the people at both locations in Danville are good people. I haven’t had no problems out of any of them. Mostly, URW gives me whatever it is that I ask for. Thank you for my 2022 Hyundai Kona AWD.
I have never seen a a bank that does not answer the phone. The mobile banking app is terrible and I am constantly locked out. If you call for support they never call you back. Would not recommend. I will say the Yanceyville Branch is always …
I will be honest I like the tellers and Rich in loans 5
s to them for really trying to make up for this bank. If it was not for them I wish to give this over all bank a negative star. You have no after hours customer service; doesn’t …