US Airways MasterCard

Barclays Bank Delaware

US Airways MasterCard Contact Details

US Airways MasterCard Reviews ( 204 )

  1. (Translated by Google) We changed banks due to the treatment received at this branch, several problems and they did not help us at any time.
    The bank has interesting offers, but in no way compensates for the treatment …

  2. Terrible communication and process- cannot get situation with
    Frontier frequent flyer miles resolved for over 3 months despite multiple phone calls and emails!

  3. I have just been tortured by JetBlue Barclays Bank Delaware. In October I purchased a very expensive JetBlue Getaways vacation. I called recently to order a wheelchair, and discovered that our very expensive trip didn’t include luggage. …

  4. A fraudulent account was opened. They would never answer the phone. Do not use! They do not seem to care if the accounts are fraudulent.

  5. This bank is a joke,when they give you a credit card be careful …because the next time they do is just start dropping your credit limit for no reason even when you paying your bill on time..and even paying more than your minimum payment…and then your credit start dropping 10 to 15 points they are no good

  6. Any Review above 1 star is a schill-scam. You can not understand the boiler room babble of the customer dis-service center. So all concerns end in frustration and abject dismay.

  7. I don’t ever remember opening a card with these people. They appear on my credit report and I can’t get in touch with them when I do call. I don’t believe this is a legitimate bank.

  8. Fraud on my credit report also, after looking at the other reviews it looks like this bank will open a credit card to anyone. I would recommend closing all accounts with this bank!!!!

  9. I GAVE THIS BANK 5 STARS BECAUSE I WANT THIS TO BE SEEN, WHILE I WAS CHECKING MY CREDIT SCORE TODAY I REALIZED SOMEONE OPENED AN ACCOUNT AT THIS BANK FOR A CREDIT CARD, I AM NOT THE PRIMARY ON IT I AM AN AUTHORIZED USER I HAVE NO IDEA WHO …

  10. I just saw my credit points and I have hard inquiries to you Barclays bank delaware… I don’t have any bank accounts with you and you make my credit score low!!!!! Called but not answered!!!Can someone help me how to get rid of this Barclays bank delaware!!!!

  11. I have had an issue with signing in to my account on the web for over 6 months. Customer service is the worst I have ever experienced. I get apologies and promises of a call back but nothing gets resolved. They have addressed where the issue is but no one seems to care to fix it. Just brutal!

  12. I some how also have a hard inquiry on my credit even tho I don’t have any account with them nor did I ever and I also don’t live in Delaware and also saw that other ppl has had this happened to as well and when I cal they ask for my full social # which I don’t feel comfortable giving considering they opened an account when I didn’t

  13. Horrible customer loyalty. I was told over a month ago from a seller that she would refund me and she never did. Barclays is still investigating. But yet they have proof for over 30 days that this woman is a fraud and never credited their card. Their office of the president Nicole c IS of No help.

  14. Originally I thought it’s a scam because both my wife and I somehow had open accounts with this bank even though we never did any business with it. Turned out the accounts were American Airlines Aviator credit cards that we did actually open.

  15. Hit or miss with customer service, most are very polite but don’t have any capabilities to help you even if they wanted to. Long hold times and really don’t try to work with you.Worst bank I have ever dealt with. Wouldn’t recommend them to my worst enemy.

  16. A big rip off!! They are advertising for 0% APR for first 15 month of credit card opening and they deny what they said after they charge you! Then they give you the offer for balance transfer. It is the worst customer service ever I saw during past years in credit card institutes!

  17. My bank called me today to ask ” Why I have been late paying my ” Barclays Bank of Delaware” card. Apparently i have a Card with this bank that I’ve never heard of in my life. The supposed card shows paid in full, yet claims 6 -90 day …

  18. They needed to tighten up their requirements for proof of Identity. They showed up as a hard inquiry on my credit report. Call and had them close it ASAP!! Looks like they are the bank of choice for criminals.

  19. The 1 star rating is too HIGH! 1st rung customer service personnel are so poorly trained it’s pathetic! Once my dispute is resolved, I will no longer work with this bank or MasterCard.

  20. I keep getting spam calls from barclay every day. I am not the person they’re looking for yet they keep calling. I’ve requested to be removed from their list but they have not complied with that request and won’t leave me alone. Now that I …

  21. This organization hired Andreu, Palma, Lavin & Solis, PLLC in Miami to come after me for debt I can’t pay off due to me being unemployed for four years and only have my small disability for income. Don’t use Barclays as they care more about profit margins and their investors vs the consumer credit card.

  22. they are all scheme, they sent me application and I have great fico over 750 score they reject it to give me any credit card, they just want your info to sell it to others.
    watch out!!!

  23. On hold for one and a half hours to clear up a credit card problem.
    After trying several numbers I give up.
    I bet they call when I don’t pay my Bill!

  24. I just took an SW Airlines flights and now this Bank tried to run my credit like another comment said. Experian just blocked 2 of their attempts. I did NOT apply for a credit card either. Seems like a scam

  25. Atrocious customer service, inability to dispute charges and credit report comments is a huge hinderance. This bank should be reported to the Banking Commission

  26. No one in Customer Service seems to speak English! I have been kept on hold 30 minutes or more each time I have tried to call. When I ask for someone I can understand, the person transfers me and after another long hold the new person is no better. I would cancel my card, but it is tied to my Choice Privileges membership.

  27. [Minus 5 Stars -5] This Bank is NO GOOD at all! They don’t issue ATM Cards, Poor Service, Poor Customer Service and BAD CRIMINALS work there. I deposited a check there [Legitimate Check] and they’re HOLDING my available funds from me. They …

  28. If I could give them less than a star, I would. I had an account with them over 10 years ago and they keep saying I owe them money, which I don’t. I paid them off, closed the account and have been disputing their reporting for a year. I …

  29. The worst in customer service relations ever. I have spoken to some very nice people who promise to help and then never follow through. So frustrating – cancelled all my cards with them. If you live in NYC I will put it into perspective for you – they are worse than Time Warner Cable……

  30. Just like a previous post I realized there was an credit inquiry from this bank. I immediately called to make sure everthing was ok..they say was no account under my name. The lady told me to write to the buro to make a complaint for the …

  31. Shady company operating in the United States. Customer service bounces you back and forth from their India location to their delaware location. Nobody knows anything and they keep you holding forever bouncing you back and forth. Unfortunately they have cards partnerships with airlines and hotels in the US.

  32. Would give them no stars if that was an option. Have a hard inquiry on my credit report from this that was not requested by me. Cannot get anyone on the phone to assist me. Sit on hold forever! Clearly they do not require much info to award credit to just anyone. Extremely unhappy!

  33. I’ve been calling this bank and waited on hold over an hour for someone to assist me. Gave up waiting and tried again for another plus hour with same results. Not a good experience and my problem hasn’t got resolved.

  34. On behalf of my husband James Pauley as he doesn’t have a google account. Poor card servicing. They lied to us about removing a late fee, then decreased his credit line because he didn’t pay it thinking it was removed. Then refused to close the account by phone after we paid of the balance.

  35. i requested validation of debt on a card and filed a complaint with a consumer reporting agency for a few reasons. These inept representatives responded by telling me I disputed the claim. HMMMM no inept rep. I didn’t, I requested …

  36. Absolute joke I would give this bank a 0 star if I had the option. I thought I was the only one with a fraudulent account on my name but reading this reviews make this even worse. How is this company still standing is mystery to me.

  37. Potential identity theft by BarclayCard employee: Submitted application for credit card on BarclayCard website. They sent form with my name on it asking for picture of social security card, driver’s license, and an original, current …

  38. For me this is the best credit card I ever had. No fees for cash withdrawal or bank transfer 8% interest down the board for everything. And they started me with superhigh credit limit.

  39. I have the choice credit card. After losing my life savings in the camp fire, I made a small claim of 1000 dollars under the purchase protection. It took over a dozen phone calls and more than 11 months before they finally paid out. Disgusting they would treat anyone this way. Crooks

  40. I received a notice from TransUnion that someone tried to open an account with my information and after reading all of these comments it’s quite obvious that Barclays is in bed with the thieves. Luckily, my credit is FROZEN so the …

  41. Only because I couldn’t choose zero stars. Too long of a story to tell but I had closed an account that had a credit balance and they reported missed payments and dropped my credit for 810 to 633. They did absolutely nothing to help!

  42. There is a fraudulent account on my credit. I called Barclay, they said I dont have an account. Tried to dispute with Experian. Barclay came back and told Experian I have an account. I see several issues like my issue has anyone had the account removed from the credit report?

  43. The review’s for this establishment says it all. You will pay High interest rates and almost never be able to get in touch with them when you do call regardless of when you call. You will also get Inquires for no reason. They could offer a …

  44. Priceline Inducement $50 off first purchase…DIDN’T HAPPEN AND REFUSE TO give me credit and I called and spoke with manager Shane. Shane said I would get the $50 once I purchased using my card. When I went to Priceline and applied for …

  45. As with many others below, I also had a credit check from this bank that I do not have a relationship with. Contacted the bank through a credit monitoring service and they will “take care of it and mark it as fraudulent”. Why are so many of these occurring lately with this one bank? What kind of scam is going on?

  46. I have been with Barclay since June of 2008 and have put on average over $15K a year during these years and a couple of years it was more than double that. Earlier this year I paid the card off in Feb, did not use it for a few weeks and …

  47. It is very hard to reach an actual person. I had a question on a billing but unlike all my other credit cards, there was no phone number I could find to call the merchant. I sent a message to their help center and received a useless robot …

  48. Does anyone know a direct number to this clowns and not the number that is listed on the site which is a number to Barclays central hub. For 4 days I have been trying to unlock my account and not a single person knows how to this.

  49. DO NOT GET THIS CARD! You have been warn. After receiving my card, I setup my bank account for auto pay. I tried to add my husband as a authorized user, they said I put in the wrong info( I didn’t and I double checked before proceeding)and …

  50. Negative five stars is not enough! Hours and hours on hold and still no response. Nothing! I had 1551 in fraudulent charges and they “found” that the charges were “valid”. I wrote a letter to the CEO, Jes Staley. Waiting on response.

  51. This bank is absolutely a disaster with which to work. No one knows who is on first, thus costing the card holder money. Despite our requests to make payments at our discretion they have ignored our insistence and have entered our account …

  52. Got one of their cards with a nice limit years ago. Over time they have continued to lower it, thus hurting me credit. This last time they did they cut it in half, after I’ve been paying the balance off in full each month, which kept them …

  53. So not one but multiple people have tried contacting to get ahold of someone tried to get things taken care of and no response. I called back in early November about a card that had $3000 in credit limit and almost maxed out no response or …

  54. HOW did Barclays Bank Delaware, who I never heard of, get my name? Barclays fraudulently entered a hard inquiry on me, demanding $79 + $20 to remove it; a beligerent man answered their phone said they are “for profit”, require payment to …

  55. Have exceptional credit and multiple credit cards. Have had Barclay Mastercard for 6 to 7 years. Have requested line increases over the year for higher spending limit and have been constantly denied so I stopped using the card for an …

  56. Notified Barclays that I did not receive my online order. After doing some research, I found that the merchant is a scam that operates out of India and uses a address to a plumbing contractor yard in Montgomery AL. This was all very simple …

  57. I have 3 Credit Cards With this Bank. since 201 . and Every 8 mos they lower my Credit Limits. And Send a Letter saying the reason is because my other credit acct showing higher balance… What have nother to do with your ban . And right …

  58. I did not receive a bill one month for a grant total of $276. I paid both months as soon as I received the next bill. I called to say that I had never received their previous bill – no difference. They dinged my credit report and it is still on there YEARS LATER! Get a different card.

  59. I just got a notice that you guys were looking at my credit report..is there some kind of problem going on that I need to know…let me know why your looking into my business

  60. I was going to contact the Better Business Bureau, but when I went to the B.B.B. website, it directed me to the “Office of the President” of Barclay’s. I called and spoke to Juliette who seemed like a very nice person, but she really did …

  61. Priceline isn’t meant to shift into the CC market. They are the worse company to work with on this side of the industry. EX: I submitted an application for this card in Mid-July and received the card early August. Somehow, their was already …

  62. I’ve had a card with Barclays for a couple of years. Service was good in the past. Now they have turned their back 100% on customers.
    At this time when stress levels are high they should be helping clients not causing even more issues.

  63. STAY AWAY FROM THIS BANK AT ALL COSTS!! THEY WILL RUIN YOUR CREDIT!! I had a credit card with this bank for almost 13 years. I had never missed a payment, when one was was actually due, and never late! They increased my credit line by …

  64. Had a CC with them while vacationing in Mexico. It was stolen and charges were posted. They forced payment of the fraudulent charges on me! After repeated calls to explain the card was stolen in Mexico. This bank will NOT take care of their customers.

  65. I have never had a problem with this bank besides their high interest rate. I mailed a payment in 2 weeks ago, but notice the check was not cashed.
    When calling it dates go online. Did that but still nowhere to live chat. The …

  66. I had purchased a turtle hood with UV lighting that is needed for the turtles to digest their food. These have been in our family for over 27 yrs, I had purchased them for my son who was at the time 5 yrs old and is now 32 yrs of age and is …

  67. This Bank gets ZERO stars. No wonder their rating is a 1.7. This is a horrible bank and I would NEVER attempt to do business with or through them ever again. They management staff; consisting of Dani, Phillip, and Jackie are completely …

  68. I disputed a Barclays Account that looks to have been opened in 1996 for $80,000. I’ve never borrowed this much money for anything and certainly never had this high of a limit on any CC that I have had. I purchased my first home in 2001, so …

  69. This is the worst bank in the U.S. They have screwed up my credit from excellent to average by not applying a payment I made and claims it’s been lost. Disputing with the credit bureaus and themselves, with evidence on hand and still not resolved. I hate this bank!!!😡😡🤬 …

  70. I bought a safety face mask due to COVID-19 on EBay and and pay $120.55 by using Barclays Credit Card on March 03. Right the same day when I received them I notice that they was not exactly the same item that I bought so decided to contact …

  71. Terrible Customer Service. Someone applied for a loan using my deceased mother’s information. After being notified by Experian, I attempted to contact Barklays Bank Delaware to notify of the fraud – I have been on hold on the telephone for …

  72. My husband and I paid off our credit card in April 2019, however as of today 11/4/2020 Barlay Bank is still showing up on our credit report as a delinquent account. We spent 4 hours talking to several people, my advice is don’t mess with this company, they are slow, and unorganized. They don’t even deserve one star!

  73. Please beware this company is committing identity theft they used my husbands social number without his permission, that would classify as a breach of privacy and identity fraud. …

  74. They give out bank accounts to scammers. I have an alert to call before approving anything new and someone has managed to open an account as me 3 times from this company. Not just attempt, they get all the way approved. They don’t answer …

  75. My payoff check from my title company was cashed by Barclays on Oct 31st. After almost a week I called and was told I had to provide a front and back copy of the cashed check, which I did immediately. …

  76. Unbelievably poor customer service. Sorry to say that my credit card is handled by this terrible .Barclays. Charges not made by me are sloppily investigated and Barclays believes the company rather than me as a customer …

  77. Nov.2019,
    After receiving a letter from them in 2018, threatening to close my MasterCard, I used the card for a meager $20 charge. They never sent me a bill for this, …

  78. In conjunction with other reviews, my information was used to add an “authorized user” to an existing credit card. I did not approve this. The credit card user is purchasing at will with my information and credit score. I called and was …

  79. I received a Barclays sponsored AAdvantage Aviator Red Mastercard , and didn’t activate it, but was billed $100 annual fee. The customer service operation is an inept offshore operation and it’s is almost impossible to cancel or stop the …

  80. This shameful institution opened a fraudulent business account on my behalf without my authorization. Their fraud department is appalling and clearly non existent, así have been waiting on hold over an hour on multiple occasions without …

  81. I’ve had one of their credit cards for a number of years. Despite the fact that I had to stop working and take care of my kids full time due to the coronavirus pandemic, I’ve continued paying on my account each month. With one exception, …

  82. This bank is a joke. AARP should have had better sense then to use this bank. Apparently they were sold a bill of goods. AARP went from Chase (who had great customer service) to this bank and they were suppose to cut over your credit …

  83. AARP switched its members from Chase Visa to Barclays Mastercard. When the switch was made on 9/20/2021 it shut down its servers. Members cards were not activated, incorrect charges were posted and customer services phone lines went down. As this point in time 9/22/2021 – the wait to get someone in India is about four hours.

  84. The worst costumer service from any credit card company I have ever had.Not to mention there “Black card” BS. I had a dispute where I have the receipt. The dispute department is not in the USA, could not understand the person speaking. I …

  85. Yes, another victim of absolutely the worst customer service ever. I tried to file a dispute claim and after speaking with 5 agents, no one ever followed up. More than 6 months later, I am trying to be heard but no one in any department has …

  86. Have their Jet Blue credit card. It’s the worst I have ever had. Customer service is non existent. You can wait over 1/2 hr for a person and then you finally hang up. Jet Blue is not much better. They should have partnered with Visa! Will …

  87. They don’t even deserve one star. Worst customer service ever. I was trying to help a customer of ours with an issue and this bank was absolutely useless and refused to help either myself or their own customer. Do NOT open an account with this bank, the are a total fraud.

  88. I had a fraudulent account opened in my name. I have been on hold with Barclay’s for HOURS trying to resolve it. Somehow they have time for people to open fraudulent accounts, but no time to help resolve the mistakes they made. …

  89. This is a predatory company. I canceled my CC in October 2020, after being a stellar customer since 2013 (That means I pay off my balance and they didn’t make any money). My renewal date was October 2020. However, they still charged me …

  90. I was fraudantly added as a authorized user on a credit card, this being the second time. I found this out after checking my credit report. I called and the customer service is non existent. I was told because I didn’t have the credit card …

  91. The worst credit card ever. I bought some sneakers online and when the company sent me sunglasses instead Barclays basically said tough, Mastercard has a policy that they believe the vendor not the customer! Absolute BS I also have an HSBC …

  92. I have had the Avaitor CC for several years for business have always paid on time and maintain
    A credit score greater than 800. Had balance of $2000 which I paid two days …

  93. Came to find out of an alleged charge of a ridiculous amount of money that was fraudulent. Found this out through a credit check for my wife. We have never opened an account with this bank or ever done any business with them as we are from …

  94. I had a credit balance on my American Airlines credit card. I owed no payment to Barclays bank. I had set up automatic payment to pay the balance of my credit card each month. Since I had a credit, there was no balance due. Barclay’s Bank …

  95. This is by far the worst credit card company that I have ever had an account with in years!! I opened the account to do a balance transfer everything went smoothly …i made several payments weekly to the card balance when the balance was …

  96. Horrible customer service. They make nothing but mistakes and do not take any accountability for them. Run, do not walk, but run away from this company.

  97. Horrible customer service – AARP just transferred their MC service to this bank. They were not ready. AARP and Barclay’s owns this horrible CF – almost worse than Biden’s Afghanistan withdrawal other than he killed 13 servicemen. But based …

  98. I have to agree horrible customer service. Paid the wrong credit card $1000. and need it transferred over to one of their other cards stated they couldn’t do it would tax up to sixty days and would mail me a check in 10 days. Never got …

  99. I don’t know who needs to hear this, but changing the AARP credit card from Chase to Barclay was a TERRIBLE decision!
    I used the Barclay card on 10-01-21 and didn’t get an alert about the charge …

  100. I called to submit a claim that one of their customers had committed fraud against us. They “bought” over $3,000 worth of furniture, took it all home, blocked our number, and claimed it was a fraud. When I called Barclays the lady on the …

  101. I used a Barclays courtesy check but not for a balance transfer but was charged a $400 transfer fee. I spoke with two telephone associates and two managers. The managers told me they were as high as I would ever get in trying to resolve my …

  102. I’m presently very disgusted with this credit card. Would choose zero if I could. The service is awful and foreign based. There is no humanity at all. I have fraudulent charges on this card but they won’t assist. Recommend moving to another card with good customer service like Amex or Discover.

  103. I’m just a middle class guy, with 20 years of payment history, and not a single missed payment except for these jokers. A restaurant employee used my credit card right before I was traveling for a few months, and I ended up getting a bill …

  104. I am so disappointed with this company. I applied for a card with the intent of doing a balance transfer from two small cards that I have. So I put in the amount of the transfers, hit enter, was notified that I was approved, and thought I …

  105. An obvious dispute is not being handled. They claim to not have fax #’s that work so can’t send documentation. Yes , really. Previous to this my confirmed fax is claimed – not received.

  106. I was able to get in contact with the customer service. 2 credit card were taken out. A Jetblue and Priceline card and that was why my credit has been checked. Something doesn’t smell right

  107. Consumers beware! This financial institution will not protect you from credit card fraud. I was the victim of fraudulent credit card charges and was told by Barclays that I was responsible for the entire amount even though I submitted a …

  108. This is the worst bank ever!!! I have had the Priceline Visa for over 2 years and have never been late or over my limit. I had a 9000 limit and only had a little over 2000 on it when they reduced my limit out the blue for no reason to the …

  109. Waived my annual fee and told me to keep my account active for purchases. Then they proceeded to report me over 30 days delinquent on my credit report and my score went down 75 points. Worst bank I’ve ever dealt with. Spoke to 8 …

  110. Have had this card for several years. I have disputed a $2800 charge which was is still on ding after months of waiting. Also because I have a balance on my card this was balance was filed on my mother’s credit info causing my moms credit …

  111. This is the worst card ever. I don’t know why they brought out synchrony. I didn’t receive my card for months and without the card you can not create an online account. No alerts are received by email or text. So many issues with this merger.

  112. Stay away from this place. I called them over a million times instructing them to remove their fraud account off my credit. They keep giving me the run around. I report fraud to Transunion and it comes back as factual. Again, stay away from this place. They are a nightmare.

  113. Worst, don’t do business with this company. Avoid Barclays Bank Delaware. You can’t not get away from their yearly fee even when you don’t use it. Other companies normally wave the fee with no problems, especially when there is no activity. I’m never doing any business with them!

  114. Someone or an organization needs to do something about this UK bank mistreatment of it’s USA customers, horrible customer service, and overall poor miss-handling of funds. I was trying to do a balance transfer it took 3 tries as they had …

  115. Terrible service! Avoid this bank at all costs!
    Got my card locked somehow in the first couple of days since i received it. Security department told me to send my documents. I didnt have a state id, so i sent …

  116. I do not know why an American company such as JetBlue is linked to this bank. The analysts do not even bother to look at your Trueblue Member History or American Elite History. I received a letter from this bank stating old (credit …

  117. Frontier Airlines Premier Card. It is VERY hard to dispute charges. By phone only. Entered 2 disputes via long phonecalls for $180 and $350 and was given the credits soon after and confirmations via email and mail. The charges …

  118. Worst customer service ever, I have been disputing payments with them since 2019, provided all the documents necessary, but they still won’t acknowledge the proof and comeback with the same thing “our investigation is completed and all the …

  119. Worst service, worst bank I’ve ever had. They are charging balance transfers twice to the cardholders. They said it was a technical issue, it’s been two months and I still have the double charge in my card, my credit score damaged and they …

  120. Someone opened an account in my name. Rose Ann was able to look at my account however Mr. Wilson wanted all kinds of personal info to be able to close this fraud account. If Rose Ann could find this how come Mr Wilson couldn’t ? It’s a …

  121. Having a Barclays Credit Card is the worst experience ever. I bought a product that ultimately didn’t work and filed a dispute after the merchant refused to respond to me. They initially created the wrong dispute leading to it being …

  122. I have had UPromise card (Saves money for college) for over a decade. It used to be with Citibank, but it was bought by Barclays. I have to say that Barclays has the worst customer service, and the card was rife with fraudulent …

  123. I signed up for the JetBlue Plus card under the impression I was getting 80,000 points with the $99 annual fee. When I received the card Barclays said I didn’t sign up for that and that I was only getting 15,000 points (only 5,000 more than …

Leave a review

Your email address will not be published. Required fields are marked *

Location

125 S West St, Wilmington, DE 19801

US Airways MasterCard reviews