This place needs to be investigate!!! As many of us that have the exact same problem with billing and never filing with insurance. How are they still in business?????
My experience is like everybody else’s it is horrible it has been 2 years and I haven’t had any confirmation that my bill is paid I have insurance and they kept saying they want they were going to file it on my insurance I’m checking now
Customer people are very rude talking over the phone about billing questions and no clear explaination about any question. They have disconnects my phone lot of times in middle . Very worrest Services.
I had an excellent experience with this company, the doctors and the service I received. I would recommend them for anyone needing anesthesia services.
This place is a disgrace, I have been telling them for 6 months they billed me wrong and had a 3 way call with them & my insurance company and my insurance company broke protocal and told them the right codes to rebill at and they still wouldn’t do it! AWFUL!
These people are trying to bill for something; I don’t know what that they say happened over three years ago. They sent a bill that arrived on a Saturday; with no explanation; just I owe $411.
If you want to be put at ease, take the best nap ever, never feel a thing, nor remember a thing, then here’s the place and the group to come to.
Excellent work! Thank you.
This place does not work with you at all when it comes to bills. They will send you to collections even if you are paying them every month. I will never use them again. Horrible customer service, they don’t care about patients just money.
Worst customer service! Same situation as everyone else. They sent me to collections and never received a bill because they have all my information wrong. They blame the hospital, but I had no other issues with anyone else
the worst! stay away from this group…unethical billing practices. I’m in the healthcare business and know the ins-n-outs. Customer service sucks…phone calls never returned! very 3rd world
I didn’t feel a thing! As it should be for surgery but the physician was professional and had a great bedside manner. I would highly recommend the services.
Don’t worry about Prepaying with these people…They’ll sent you a HUGE bill anyways!
Also good luck finding the right number for them..90% of the ones listed are out of service…That includes the numbers that the hospital gave us too!
Hands down the worst customer service I’ve ever encountered. The doctor was fine but trying to get my bill corrected has been horrible. I’m on my seventh or eighth phone interaction and it still isn’t resolved.
This company sent bills to an incorrect address and then sent me to collections. When I called to try to have them correct the issue they took no responsibility and expected me to work it out with the collections agency.
Anesthesiologist was kind and spent time to go over the procedure. He asked about background of any other times I had anesthesia and if any side affects. Very thorough!
Wonderful experience with this anesthesiologist. He talked with me before the surgery and listened to my concerns. I would be happy to work with him again. Thank you.
Horrible, rude customer service that really makes it clear that they do not care. They lost my check and can’t seem to find it and told me it wasn’t their fault if it went to collections. After a lot of unfriendly employees, I got to …
My anesthesiologist was great!! Even called a few days after my surgery to make sure I was still doing good ❤️. Can’t get any better service than that!!
She listened to all of my concerns, I literally don’t remember anything after she gave me a sedative before entering the operating room. Minimal pain after procedure. No nausea after procedure. YEA !!!!
The tech I had was very good very professional everything had been changed in the computer that he had to use but I got it back the way it was supposed to be rather quickly and my procedure went just fine he was very kind and thoughtful all in all it was a good experience
Horrible experience ever!!! This includes anesthesia doctor also! Medicine was to much for my body. Then billing office shameful too. I agree totally with all bad comments. Can’t believe they’re still in business with these stats… Zero stars was unavailable, that is the REAL score 😡😡… …
Everything was explained well in advance of surgery and the process went extremely smoothly – no issues during or after the surgery from anesthesia. I woke up, started walking and was released shortly after surgery with no aftereffects.
The anesthesiologist came to see me before my procedure to discuss what to expect. I think the most important part is that I fell asleep at the right time and woke up at the right time. Well done and thank you!
I was struggling to be up-to-date with my responsibilities with US ANESTHESIA PARTNERS: DALLAS, TX and Ms. Marivel Olvera, the Patient Advocate, helped me through the process. …
They didn’t make an insurance claim “because we didn’t have that information”. Then they sent the bill to the WRONG ADDRESS repeatedly. They finally handed it over to a collection agency who also sent the bill to the WRONG ADDRESS repeatedly, which eventually resulted in a big, dark ding on my credit report.
I’ve only worked at USAP for a short period of time but can already see that their value in quality translates into great care for patients. USAP is also committed to helping the communities they work in by donating and volunteering with …
Deceptive billing practices. I have been notified by my insurance company to watch out for these bogas invoices. They will try to make you pay small amounts even though your deductible is covered and your payments are made to the Doctors office before you are allowed to be admitted. FRAUDULENT DECEPTIVE. Shut them down!
I had surgery in October and was so pleased with the assistant anesthesiologist. He prayed with me before the surgery and came by and checked on me in recovery. I really appreciated his thoughtfulness.
I set up an automatic payment plan in February. They did not tale the payment from my account in March then turned my balance over to a collection agency. I have called twice and no one will call me back. Poor business practices and horrible customer service.
The anesthesia service was excellent. The billing, another matter. First they wanted $1500 BEFORE my surgery. Then they billed me for more and also refunded me part of the $2500, only to bill for it again! It was crazy billing!!
They provided anesthesia for my surgery. They were clear, explained everything they were doing and really put me at ease. The bill was higher than expected, but I put that mostly on my insurance company.
My husband and I were at the hospital for the miscarriage of our 19 week old baby girl. Despite our difficult situation, everything was conducted promptly and accurately with a sensitivity to our loss.
USAP send insurance companies multiple billings after they are paid in full by the insurance company. They also request money up front and after before AND after they are paid in full by the insurance company. BEWARE OF USAP of fraudulent …
This business is absolutely awful. They are charging for a “care team” even when you only get treated by one actual doctor. The other part of the “care team” is sitting at a desk somewhere “possibly looking at monitors”. It took them …
All staff were very friendly and seemed to really care about their job. They never made me nervous. They were caring people and made sure I was comfortable. I’m grateful to have had them there with me.
Excellent anesthesia team! I had a surgical biopsy on breast in August. The anesthesiologist and the nurse made me super comfortable and answered all questions. Thank you for making my procedure smooth.
Marivel Olvera from Patient Advocacy was a breath of fresh air in a time of need. She helped both my son & I through a really tough time since I am now Unemployed due to Covid-19. I’m not really too sure what we would have done without Patient Advocacy. Thank you so much!
The new department Patient AdvocacyUSAP Ms Marivel Olvera I really appreciate all her help. Being still in breast cancer treatment with all me and my husband financial responsibilities along with this COVID scare. She literally gave me some peace of mind and unknowing to her was an answer to my prayers. Thank you Marivel
Poor company, never filed the claim through my insurance and started sending multiple bills four months past the procedure. Billing department is non existent when you question their billing. If you have choice, avoid at any cost.
Bad bad bad cannot figure out bill 3 years after my surgery. Everyone involved with surgery was paid in full within months of surgery except for them because multiple times they failed to file with my insurance instead they send wrong bill to credit bureaus.Make sure your hospital does not use them.
Anesthesiologist was very kind and informed my of all my risk and procedure. I informed him that I get nausea after surgery and he said that he would give me something. But I still threw up after surgery, so that was disappointing.
The is a professional and caring group. My doctor visited with me before my procedure, talked me through their part in it, and left me relaxed ahead of time. Highly recommended.
If possible, I would give a -10 rating. I go ta collections notice late last week ALLEGEDLY for services almost 3yrs ago. I called and asked what for. Got told “well you got Explanation from insurance saying you owed this balance after …
Any time you have to have surgery please check to see who your anesthesia doctor will be. These people are so rude and downright awful to their patients. They are crooks who just care about money and not the quality of their service they …
Billing issue. My son had surgery and is often the case the Anesthesiologist was out of network. They got paid 80% of full bill and will not write off the rest which is customary. We were already 100% out-of-pocket and this is a bill that …
Billing department did not bill through my insurance for my Dec 2014 baby, and today, 4/2018 I get a collections agency contacting me for a $2,000 bill that now cannot be run through insurance because it is in collections. I never got a …
Like so many others that have commented….. I received a bill recently for services provided three and four years ago presumably attached to Austin Pain Associates who is now defunct and has been for some time at the time of the company’s …
My anesthesiologist was great! She answered all my questions and did an amazing job. No nausea or complications. The billing side was pretty straight forward.
There are multiple negative reviews of this provider all over the Internet, but they don’t seem to care at all. Unfortunately it is almost impossible to avoid their services if your hospital has a contract for anesthesia services with them. …
This place is absolutely horrible. FALSE medical charges. Charging for care of a doctor that was NEVER seen! They should be ashamed of how they treat people when they dispute. People “act” as supervisors who really aren’t. They send to …
Dr. Nixon was amazing with my epidural. The insertion process was quick and painless and it worked quickly and helped immensely with pain relief. He even came to check on me the next day. Great experience and would recommend Dr. Nixon to anyone.
Worst billing dept. They billed us twice incorrectly for the service and they were paid twice by my insurance – one from my HRA account and other 100% covered by insurance. On top of that, they kept calling me that I owed $300 and after …
If I could give zero stars I would.
My time working with this company was horrible.
The micromanaging is excessive. Both Shelly and Brittney lack professionalism, …
This is THE WORST customer service I have EVER dealt with in my LIFE! My career is healthcare and customer service and I have been STUNNED and SHOCKED by the way they do business. I had my surgery and EVERY other provider during my stay …
It sounds like there are a lot of the same complaints on this company. The exact same thing happened to me. I had a procedure, every bill got paid except for the bill from US anesthesia partners of Texas because 1) they never sent it to my …
I am so thankful & very blessed for the patient advocacy program. I’m a person that has worked hard all my
Life, Home, Car, I had a good income. The last 10 yrs I continued working even …
Just had these guys hit my credit with a collection from a surgery over a year ago with a phone call, letter, text or email. Did not even know I did business with them. My insurance shows the anesthesiologist paid and you can google my …
I was overcharged 50 dollars and they admitted it. Here it is 18 months later, I still can’t get an answer as to why I can’t get my 50 dollars back. I have been passed to several different people and departments. This is the worst customer …
Horrible follow up with billing department. I had a procedure done in October 2018 and didn’t receive a bill until the end of December. The charges appeared superinflated and fraudulent (double-billed from facility and provider) so I …
The Patient Advocacy department is fantastic. There is a lady there by the name of Marivel Olvera who considered my wife’s application and very quickly made the decision to help us out with our finances. I was amazed the speed it was …
Sent my bill to a random address, then sent me to collections. Had to show up the office and the lady had no idea how to help. Called twice today and they finally figured it out. What a bunch of junk! …
I contacted the Patient Advocacy Department and got in contact with Marivel Olvera. She has done everything she can for us regarding our bills and she has saved our lives financially. I would seriously recommend her to anyone and pray her compassionate heart stays that way forever! Thanks again, Marivel!
The CRNA was excellent for my procedure, she explained everything thoroughly and was very nice and professional. The billing was a bit of a nightmare as I was unable to schedule a date for the payment, and unable to schedule more than one …
WOW . It looks like I am not the only one have a nightmare with US Anesthesia.
My bill was handled wrongly with the insurance company and they failed to file on time or send the insurance company more supporting documents, so they ended up …
I was very happy with the anesthesiologist for my surgery. He had wonderful bed side manners and truly cared about me. Billing was easy and convenient. I would recommend them when you need an anesthesiologist.
Billing nightmare! We discovered that we had a bill over 1 year after our service when we were called by a collections agency. They did not bill our insurance company and were mailing the invoice to my wife’s address from 15 years before …
My insurance company first calculated my billing as out of network. I paid the portion of the bill that I had received an EOB statement for. Then my insurance company rebilled USAP as in network provider, substantially reducing the amount …
Oh my god….This place has 100% the WORST customer service I have ever encountered at any business. We have insurance, but they kept sending us bills saying that insurance wasn’t paying. After speaking with them on three separate …
This was the best experience we have ever had. Dr. Donovan made my 16 year old daughter feel so comfortable and at easy during something so scary for her. We have had STAR several times for various surgeries and have NEVER EVER HAD A PROBLEM.
Waited an entire year to bill me. Provided my insurance company information, then received another bill. Called them again and was advised that they had filed it with my insurance. Two weeks later, received letter from a collection company. Obviously they don’t care about the google review so I’ll be informing my doctor of this issue.
2nd knee replacement in Houston. Did an epidural block in my back so while I was put under, was not as “deep” and thus woke up feeling better. Guys rolling me to the surgery room were personally and made me feel comfortable. Good outcome, good experience
Unfortunately the great anesthesia I received is quickly forgotten bc of the USAP bling practices. I work in the OR and have for 21 years. I was double billed and at three times what the surgeon billed. A dr who never spoke to me billed me …
Billed $381.92 from time of service through last billing statement in January. Received a bill over 3,000.00 for the same service after they sent to collections in May. No billing statement in February so I thought insurance may have paid …
I have unfortunately suffered what many others have from this company. I was heinously charged three times more for anesthesia, without any itemized invoice or explanation. I feel they are selling inflated bills to collections to make more …
For the medical care I give them 5 stars…they anesthesiologist was awesome and caring and did a fantastic job
For the billing people I give them 2 stars…my procedure was in August…I …
If I could give less than one star to this company, I would. I set up my payment plan ONLINE and paid the first portion. Not even 2 weeks later I get a call saying I have an outstanding bill, that I hadn’t made any payments, yet I had the …
Amazing job they did… seriously in the past i have told them I’m sensitive to gas and they make adjustments and I will say this is the first time I had no issues waking up when they did it…they gave me the right amount of gas to be comfortable during surgery without the issues of falling asleep afterwards. Great job.
Used them twice now, both times the anesthesiologist was great when it came to explaining the process and making me feel at ease. First one was Jason Mowery a few years ago (and I was having an emergency C-section, so I was terrified, and …
Billing department does not send out statements in a timely manner if at all and will attempt to cover the mistake by sending the debt to a collection agency. Contacting office managers, billing department supervisors and/or corporate …
Anesthesia Partners did a wonderful job of keeping me comfortable during both of my cataract surgeries. They were very easy surgeries with no side effects.
I believe this is the second or third time I have had the pleasure of working with this team. Everyone is always so sweet and friendly. I was always made to feel very comfortable. They also asked many, specific questions to make sure I would stay safe with the anesthesia.
Update – 12/18/2018
USAP are the worst company I’ve ever dealt with. I sent an email per their request from the response below. I provided a copy of my insurance card front and …
Is it possible to give less than one star?? This place is the most difficult
business that I have EVER dealt with. All I want is my receipt from paying my 500.00 bill. I paid it the day I received my bill but yet after a week, they are …
Absolute worst customer service I have ever dealt with in my entire life. We never received a bill, told them on the phone please resend or email (I know I owe the money, I’m not disputing the bill). “We can’t email”, (it is 2018, right)? …
If I could give less than one star I would. I was given over a $600 bill for a “supervisor” that I never saw. Now I have a $1200 bill for the person who actually administered my epidural and for some supervisor that might as well been …
I absolutely cannot stand this place and urge my doctor to not work with them. 3 years of bills, numerous clarifications in which insurances go at the certain billing times, and still they have some from over a year ago not applied to …
My wife had anesthesia over 3 years ago (3/16). I paid the bill June 2016 and mailed proof of payment in June 2017. The bill has since then been sent to numerous collection agencies. I finally go ahold of someone in March 2019 to discuss …
I just got a bill addressed to my deceased husband for services performed after his death. This is the first contact from this company and it says it’s from a debt collector. WTH is going on? In reviewing different comments from ratings, I …
Overall, vey good experience. Everyone is friendly. Service was prompt. I did not die. The patient has roughly no idea if any one support person is under the supervision of the surgical center, the operating physician or the …
They have the worse billing department. For 6 months I have called them after I receive a new bill from them and tell them I am covered by my insurance on the day of service. And each month they tell me they will look into my case and yet …
Just checked my credit report and they sent an erroneous bill to collections. I made the payment and on time. I saw that they have done this to soooooo many customers. Ruining peoples credit because of their incompetency. If you owe them …
I had a great dr. That sat down explained everything to me and the options that was best for my surgery. Anytime he moved me or had me do something he spoke directly to me and worked with me until i went to sleep. I had no problem with …
My review is solely for the Patient Advocacy department, not the services rendered by my anesthesiologist. (That was fine too, I didn’t die or anything, but they grossly overcharge.) …
My frustrations run in-line with many of the other concerns. Dr was able to run my insurance and give me what i would owe, Baylor surgical center could give me the amount i would owe, asked 3 times for what Anesthesia would be over the 2 …
The radiologist that assisted me at Plano Presbyterian was not someone I could recommend. He seemed un-caring and a little rude. He gave me valium before my MRI, then during the MRI he complained that I was moving when I don’t think I was. …
last minute need for epidural… dr who gave the procedure (name?) was very professional and walked us through the event to calm in a nervous moment… only took 20 minutes. Patient Care Program really helped, and Marivel was very very …
My anesthesiologist was awesome! She spent time with me in pre-op to review my history, asked questions and went to check notes from prior surgeries. She then ordered a special brace for my neck once she discovered I had herniated discs …
Avoid this company!!!! My husband had surgery last June. They just called him last week about a delinquent payment. We have never received a bill!! So, we requested a bill. Still nothing. I have had medical issues in the past, so I keep …
I contacted Mariel Olvera in the Patient Advocacy department today about a medical bill for my father. She was very helpful and compassionate. In a super short time, my issue was completely resolved. I really appreciated her kindness and professionalism.
The staff took very good care to insure my safety and comfort throughout my procedure. I did not experience any negative after effects. Thank You Very Much!!
Anesthesiologist was very nice and caring. Made sure that he knew my history and any complications that I had had previously. I never met a CRNA so I can’t review them. Procedure went great and I woke up well with no after issues. I had …
I could type a novel, instead I’ll just give cliff notes. Nurse who administered my epidural – not good and lied on medical documentation. Customer service – nags you and will send you to collections (multiple times), even while disputing a …
Wow!!! I just read a few other reviews and folks have already complained about my exact complaints. First of all, they had the wrong address and made no attempt to call me. They should have got the correct info from the hospital. All other …
Like many others I just got a bill that was from a procedure done several years ago. I checked with my insurance company and they show I paid my deductible and the rest was take care of by the insurance company. Strangely I had the same …
I’ve dealt with USAP – Texas on numerous occasions, both for inpatient and outpatient procedures. In addition to being outstanding at what they do, the entire staff is wonderfully kind. For each procedure (as well as working out payment schedules), I was made to feel appreciated. This organization is great! 🤗 …
The physician did an excellent job for my anesthesia during my surgery in November 2021. The staff have been courteous and helpful when I’ve needed to call regarding the account.
I had my surgery at Northeast Baptist hospital in San Antonio. My anesthesiologist was very friendly and informative before I went into surgery. All and all I was happy with the services you provided.
I had surgery two weeks ago and I don’t remember meeting my anesthesiologist so he must have been very very good. I don’t remember a thing about my surgery.
They came in my area to introduce themselves before my surgery. One gentleman was interning. They were very kind and asked if I had any questions. When I got to the operating room, he said hello again and I was out. …
I was sent to collections for a bill for an anesthetic procedure performed during a hospital stay 8 months ago. I never received a bill due to a wrong address. The wrong address was not at all similar to my address. They could have …
We had an amazing experience. Our anesthesiologist was friendly and very helpful. He answered all of our questions before and after my toddlers surgery. They made me feel at ease and did an amazing job caring for my son.
I have had the pleasure of being a patient of U.S. Anesthesia Partners several times and the Doctors and Nurses have helped put my mind at ease every time. They made sure I knew exactly who they were, what they were going to do for me and …
I had a great experience with the anesthesiologist who did my epidural at North Central Baptist. He was very gentle and thorough and he took the time to explain the whole process to me and answer all my questions. Thank you.
The anesthesia was fine – I didn’t wake up during the surgery, so that is a big plus. But, the billing department is horrible. They called me the day before the surgery and demanded full payment ($1800) in advance, despite having my …
I would like to thanked Ms. Vargas (patient advocacy) and management team at USAP in Dallas, Texas! Ms. Vargas, your dedication to help with patients and families is above and beyond. …
Dr. Steve Vaughn provided excellent care when administering my epidural during my recent labor/child birth. He was calm and professional, and the procedure provided immediate relief with no adverse side effects.
When we showed up at the emergency room just before needing emergency surgery, my wife was nervous, as you might imagine. But right away she met her anesthesiologist and was immediately put at ease. She definitely recommends the U.S. Anesthesia Partners!
I called USAP prior to my surgery with a concern of them not being in network with UHC . I was assured once the bill processed through insurance they would discount my part. I received my bill after the surgery and now USAP will not …
For the first time ever having surgery I was put at ease. Never been put to sleep so of course I was a bit nervous. But the doctor made me very comfortable. I would recommend then to anyone.
Everything went smooth for time I first saw DR. I really don’t remember much and that is a good thing. I woke up in recovery with no real pain and lucid thoughts. Very pleased.
USAP Physicians are awesome. I didn’t feel a thing and I woke up!! YAY But really, they were very kind and explained what they were doing. We have been in the care of USAP on many occasions and they have been great.
My husband had 2 reverse shoulder replacement surgeries in 3 months. In each case, he received pain block medication prior too the surgeries, as well as anesthesia during the procedures. All anesthetic procedures were explained in the …
The USAP anesthesiologist I saw in Houston had a great bedside manner and was very reassuring prior to surgery. I was originally going to walk to the operating suite, but he and the nurses suggested using a wheelchair and taking a mild …
I had two surgeries in two months and both surgeries the doctor always explained the anesthesia procedures thoroughly before the surgery. I was especially afraid of having a spinal block for my knee replacement surgery but the doctor spent …
They were very nice and told me as much as I could. It did take a while for the anesthesia to wear off after saying they would try to minimize it. I had hoped for less effect. The only problem was that they did not except the payment …
US Anesthesia Partners provided service for me in The Woodlands, Texas. This procedure required the surgeon to open a large incision on my neck to repair an injury to several vertebrae in my neck and upper back. Because of the complexity of …
One of my biggest fears facing knee replacement surgery was knowing how sick anesthesia could make me. I actually worried more about that then any pain I might feel later. Every effort was made to address my fears, and they came through …
As we step into a new threshold of time it has become so hard on so many people. Thankfully there still good people doing great things for the least. Amazing & Compassionate People like Marivel Vargas at the Patient Advocacey in Austin Tx. …
Esmeralda saved the day. After a poor experience with customer service, I emailed patient advocacy for help and she got me taken care of and the problem solved within 24 hours. Greatly appreciated!
My surgery was performed in San Antonio with Dr. Bates as my anesthesiologist. I was very apprehensive but Dr. Bates was very kind and funny which help put me at ease. He thoroughly explained everything, double checked everything in my …
Ms. Marivel Vargas demonstrated excellent customer service and professionalism when discussing my final bill for 3 procedures I had with USAP Anesthesia Partners. She is a very efficient employee.
The doctor was very kind and explained the process. Due to the type of procedure, a general anesthetic was used. This was the first time my spouse had that form of anesthesia and she did have some issues afterward, that went away as explained. Am happy with the level of service.
They have kept me safe and comfortable through 2 c-sections now! I absolutely love Minda, one of their CRNAs. Both she and the doc were so good about explaining things well and ahead of time. Both were very comforting through the entire …
Not sure who left the negative review before me but maybe they had a meeting and corrected the problem because I had a wonderful experience. My insurance company did not list USAP as a provider but USAP assured me they would take care of …
Everything was explained to me about my procedure from beginning to end. The anestesologist was very professional and answered any questions I had. I would use their services again if needed.
I thought I was going to hit the floor in the OR as I attempted to move from the gurney to the operating table. I already had a nerve block administered in my shoulder, and an IV drip in the other arm when I was asked to “slide over” from …
My procedure was completed in December,2021. I received my first bill from USAP in March; what could take so long? I did make a partial payment and then the very next day I received an email requesting another payment. Geez, can I at least catch my breath from paying you the day before?
My Anesthesiologist at Hyde Park Surgery Center in Austin was professional, friendly and funny. He took his time explaining both Anastasia procedures that I would receive. The day after my surgery, I received a call from a nurse from their …
I had a procedure back in June/2021. On December 2021 I got a bill from a debt collector office. US Anesthesia Partner never sent me a bill nor my insurance (until 12/15/21). I have two insurance. My first one paid them the next day after …
The Anesthesiologist was polite and explained the procedure for the spinal anesthesia, he listened intently and gave me an opportunity to ask any questions I had. I felt comfortable and safe in his care with what I was told.
Dr Walsh was my anesthesiologist and is quite possibly the best Doctor I have ever worked with. He contacted me the night before my surgery to make sure everything would go smoothly the next day, he saw me early in the morning to prep me …
Wouldn’t writing a review about anesthesia be akin to asking a blackout drunk to report on his last party? What would one report? Maybe a dream? Maybe the personality of the doctor? Maybe the color of the spinning room before counting …
The health care providers from U.S. Anesthesia Partners provided excellent care for successful and painless surgery. I had no complications during the procedure, nor afterwards. Thanks.
I had surgery back in February , everything went very well. But i needed financial help and assistance. I talked to Marivel in the Patient advocacy team in Austin, and she was very helpful and very nice. I will be forever grateful
Did not get the required call the day before surgery. The day of surgery we were all delayed over an hour because the anesthesiologist was late. A substitute arrived and did not explain what was going to happen. Then, they billed me for …
My doctor was fantastic during my surgery. He spoke with me before surgery and followed up with me afterward. Marivel Vargas was extremely helpful with my billing requirements. I strongly recommend the Patient Advocacy department in Austin, TX.
I’m happy with them. I could not pay my bill because of financial hardship. I am low income and missed 4 months due to an aneurysm in the brain. I emailed them and the agent Marivel Vargas was very helpful in getting me an application and …
I believe I used the Gulf area partners, here near Katy. I don’t remember too much about my anesthetist, except that my meeting with him was quick and that he was cordial. I had no problems with the anesthesia and woke up beautifully with no after-effects. That’s what I call a 5-star review.
I had surgery March 2022. The anesthesiologist was amazing and definitely made the nerve block process a breeze. When it came time for paying Marivel, in the patient advocacy department helped me figure it out and very quick. It took her no more than a few hours to answer emails. Very pleased with the service
This is my second time using USAP and have been happy on both. Especially Patient Advocacy Dept. and Marivel Vargas were very helpful. They are very professional. Thank you for keeping me safe.
A wonderful experience dealing with the Patient Advocacy and Marivel Vargas. They definitely helped me through a tough financial period. By working with their staff, my request for financial assistance was approved and I qualified to receive 100% discount . Thank you so much!!! Feeling grateful and blessed.
Not that I wanted any surgery but I had the pleasure of being able to use US Anesthesia a couple times and have been very happy with them. They are very professional and top notch! Thank you for keeping me safe.
I’ve never been a client of US Anesthesia Partners, nor do I live in the US, yet they have sent an email asking for a review. For that, I would rate US Anesthesia Partners’ patient record keeping practices as poor.
I had to deal with Patient Advocacy department, Marivel Vargas in particular. She was extremely helpful guiding me with the paperwork that I needed. Prompt response! She’s an angel
USAP did a great job when I had to suddenly get my gallbladder removed, and since I’m not exactly well off, I am extremely thankful for Marivel Vargras and the Patient Advocacy Dept!
The doctors with US Anesthesia Partners were excellent with their concern, care and communications with me during and after my cataract surgery. I appreciate their care.
Dr Eagelston absolutely amazing!!!!! Knowledgable, kind. Explained everything in lay mans term. I had lost a lost weight and the spinal was a little tricky. Never appeared frustrated and explained every step and all the reasons it was taking a little longer.
I really have had wonderful experience dealing with the Patient Advocacy and Marivel Vargas. She replied very quickly and worked extremely professional on my request for financial assistance and she helped me receive 100% discount. Thank you so much and I appreciate Marivel Vargas and USAP team.
The day of my surgery, I was mentally prepared and calm. Then the anesthesiologist who was supposed to do my surgery apparently didn’t show. An hour later, a substitute was called in. When he walked into the pre op room, he asked about my …
Marivel in patient Advocacy was so helpful when I requested financial assistance with my bill. I had filled out several applications however something always seemed to hold up the process. Marivel was methodical with taking down the …
The Dept of Patient Advocacy and Marivel Vargas we’re very understanding of my financial hardship. I received quick and great customer service, and I felt like my voice was heard. I am proud to be served my them. …
I recently had a lot of medical bills due to unexpected surgery. I was unable to pay the anesthesia bill I received and I reached out to the patient advocacy department. I spoke to Marivel Vargas. She was prompt in her response to my …
Shameful billing practices that I hope the Texas Attorney General takes a deep hard look into.. How is it they get away with never discussing prices with a patient or their family before they provide services. NO OTHER INDUSTRY GETS AWAY …
My wife was treated so nice by Doctor Yang at Summerlin Hospital in Las Vegas, he was professional kind and understanding!! We also had a great interaction with Marivel Vargas who is on the Patient Advocacy Team. She was so helpful and …
I had surgery in September 2022. I can’t remember anything which I guess means that everything went well. But what I do remember is I felt pretty good after. No side effects which can happen sometimes when you’re put anesthesia. Thanks for taking care of me.
Having an unexpected bill took me by surprise! I thought my procedure would have been covered 100% by my insurance. I reached out to the Patient Advocacy Team and Marivel Vargas helped me with financial assistance toward the balance! Thanks a bunch, Marivel for your guidance and for making this a quick and easy process. 💛🤗 …
I meet Dr. Raphael an hour before my surgery. He was very kind, personable, and took the time to explain what was going to happen. He meet my needs of being more anxious that I thought I would be. Dr. Raphael gave wonderful care and consideration.
I mailed my application for assistance on my anesthesia bill from my surgery on Friday, and on Tuesday morning I already received an email with the approval from Marivel with Patient Advocacy. Thank you so much for taking care this fast of patients in need of help! Your work is greatly appreciated 🙏🏼 ✨️ …
On yesterday I spoke to Marivel Vargas at the patient advocacy department, her service was wonderful.
She was patient with me to help understand what I need to get financial …
Previous to my procedure I was extremely nervous and unsure of what to expect. Dr. Marivel Vargas explained everything that he was going to be doing and let me know that I wouldn’t feel any pain till hours later. Having him talk me through …
Mariel Vargas in the patient advocacy department did a great job. I lost my job after hurricane Ian and she made me feel comfortable asking for help. (It’s not something I’m comfortable doing) Everything was straightforward and simple. Thank you for having people like her.
Marivel in patient Advocacy was so helpful when I requested help with my bill! Paying out of pocket for unforeseen eye surgery is a lot for a single mom! She was super quick and patient when i thought i sent her what was requested but then …
Dr. Miller and staff were great, exhibiting care and expertise, which was greatly appreciated. Only four stars because: The practice needs to institute earlier review of patient health histories to spare clients the anxiety and headache of …
No complaints – great experience
Went for job fair. Well organized
Terrible to work for. Terrible to a patient of. All around terrible.
Had a wonderful experience with these guys!
Went to sleep, woke up and never felt a thing.
Every one was professional and competent. Thanks
Very good experience with anesthesia.
Excellent doctors and office staff.
Everything was GREAT!!!!
I had no problem with making a payment.
Great experience.Very kind and efficient
Professional and very pleasing to deal with . NO complaints from me.
So many bad experiences from so many ordinary people. Wonder if this qualifies for class action.
Good job – thanks for your help in my procedure!
bills raise questions
Very caring doctor, thorough with my pre-procedure visit
Good quality doctors, caring and considerate.
He put me under and I woke up.
Because my mom is no longer with us.
Excellent experience! Thank you!
Doctors have been friendly and competent.
I just called for an estimate they totally discriminate me for my accent :/ I was not asking for anything free $$$ … jerks
I received billing help over the phone that was quick and easy.
They have been very professional and yet have a great bedside manner as well.
No nausea! The procedure went well. Thanks for a pleasant experience.
Dr. Christian was very compassionate and caring during my surgery. Thank you 🙏🏻 …
I had a really good experience and was very comfortable the whole time
I had a very easy surgery and the anesthesiologist was very friendly and knowledgeable.
Very professional and knowledgeable staff.
This place needs to be investigate!!! As many of us that have the exact same problem with billing and never filing with insurance. How are they still in business?????
I had an excellent experience! Thank you for your sincere care and professionalism.
Everyone was very Professional and Friendly.
I had a procedure done in March. Best bedside manner and explanation about what was going to happen.
Had knee surgery. The doctor was kind and informative. No problem at all. All went well.
Very professional. Thorough and helpful.
Dr Flander’s was awesome!! I enjoyed him so much. Very knowledgeable.
I never knew what hit me. One minute I was in the procedure room, and the next I was in recovery. No after effects.
I had no billing issues at all and my anesthesiologist was great.
Excellent job of explaining all aspects of procedures and answered my questions in details. Would use them again if they were on one of the options.
My experience was excellent. Everything was explained to me and I felt very comfortable throughout my stay.
My experience is like everybody else’s it is horrible it has been 2 years and I haven’t had any confirmation that my bill is paid I have insurance and they kept saying they want they were going to file it on my insurance I’m checking now
Customer people are very rude talking over the phone about billing questions and no clear explaination about any question. They have disconnects my phone lot of times in middle . Very worrest Services.
The staff and Doctor that saw me were happy to answer my questions and explain the procedure that I was going to undergo for my surgery.
I had an excellent experience with this company, the doctors and the service I received. I would recommend them for anyone needing anesthesia services.
I am being billed 2 years later for a service that never happened! I had been very sick and had cancelled the procedure 2 weeks in advance.
My doc was great, attentive, informative and respectful. I had no issues with billing.
This place is a disgrace, I have been telling them for 6 months they billed me wrong and had a 3 way call with them & my insurance company and my insurance company broke protocal and told them the right codes to rebill at and they still wouldn’t do it! AWFUL!
The anastiologist was great. Came in and explained everything and asked questions. Very professional and respectful.
These people are trying to bill for something; I don’t know what that they say happened over three years ago. They sent a bill that arrived on a Saturday; with no explanation; just I owe $411.
If you want to be put at ease, take the best nap ever, never feel a thing, nor remember a thing, then here’s the place and the group to come to.
Excellent work! Thank you.
This place does not work with you at all when it comes to bills. They will send you to collections even if you are paying them every month. I will never use them again. Horrible customer service, they don’t care about patients just money.
Thoughtful, respectful, kind and courteous. Stressful times call for calm, cool heads and the USAP team did a great job!
Worst customer service! Same situation as everyone else. They sent me to collections and never received a bill because they have all my information wrong. They blame the hospital, but I had no other issues with anyone else
the worst! stay away from this group…unethical billing practices. I’m in the healthcare business and know the ins-n-outs. Customer service sucks…phone calls never returned! very 3rd world
They put me to sleep and more importantly woke me up when the surgery was done. No problems at all, clearly explained the process.
They were great. No pain, no lingering side effects, and they explained everything up front so I knew what to expect.
I didn’t feel a thing! As it should be for surgery but the physician was professional and had a great bedside manner. I would highly recommend the services.
Amazing team of doctors!! Excelled care! You should be very proud of the job that you do and what a great team you have!!👍🏻👏🏻 …
The best. Great Doctor, explained everything, smooth anesthesia from beginning to end. No grogginess whatsoever.
Great team, great experience. Doc explained what was going to be done and they executed it perfectly. No pain or after effects. Thanks!
First surgery in my 29 years of life and I felt very safe! Loved my experience
Don’t worry about Prepaying with these people…They’ll sent you a HUGE bill anyways!
Also good luck finding the right number for them..90% of the ones listed are out of service…That includes the numbers that the hospital gave us too!
they were very friendly and did a good job; didn’t feel a thing; and woke up feeling fine.
My Anesthesiologist was friendly and thorough. My experience was short but positive and I have absolutely no complaints!
Good medical care, but did not appreciate poor billing practices and calling my wife after we already paid our bill. Would not recommend.
Everyone involved was kind and helpful. I thought it was great that they called me everyday for the first few days to check on me.
I am not sure how to review an anesthesiologist. I never woke up during the 3 hour surgery so I feel that he or she did a wonderful job.
I had no problems what do ever. Everyone was great. I’m not sure why some people have had problems. I’m in Austin and the people here we’re perfect.
She was caring and helpful in her explanations
Hands down the worst customer service I’ve ever encountered. The doctor was fine but trying to get my bill corrected has been horrible. I’m on my seventh or eighth phone interaction and it still isn’t resolved.
Had an excuse anesthesiologist. Took the time to explain everything. Used latest technology to minimize time to do his pre op tests.
This company sent bills to an incorrect address and then sent me to collections. When I called to try to have them correct the issue they took no responsibility and expected me to work it out with the collections agency.
Anesthesiologist was kind and spent time to go over the procedure. He asked about background of any other times I had anesthesia and if any side affects. Very thorough!
Wonderful experience with this anesthesiologist. He talked with me before the surgery and listened to my concerns. I would be happy to work with him again. Thank you.
I would like to thank all the wonderful effort they is making
USAP Patient Advocacy Team, …
Horrible, rude customer service that really makes it clear that they do not care. They lost my check and can’t seem to find it and told me it wasn’t their fault if it went to collections. After a lot of unfriendly employees, I got to …
My anesthesiologist was great!! Even called a few days after my surgery to make sure I was still doing good ❤️. Can’t get any better service than that!!
I had the best and most experienced anesthesiologist – Dr. David Ackermann!
She listened to all of my concerns, I literally don’t remember anything after she gave me a sedative before entering the operating room. Minimal pain after procedure. No nausea after procedure. YEA !!!!
Dr. Sims was amazing, caring and made my experence very comfortable, I woke up with almost no pain or nausea ! Highly recommend Dr. Sims!
Everyone was professional, knowledgeable, and respectful.
Thank you for all you do.
The tech I had was very good very professional everything had been changed in the computer that he had to use but I got it back the way it was supposed to be rather quickly and my procedure went just fine he was very kind and thoughtful all in all it was a good experience
Horrible experience ever!!! This includes anesthesia doctor also! Medicine was to much for my body. Then billing office shameful too. I agree totally with all bad comments. Can’t believe they’re still in business with these stats… Zero stars was unavailable, that is the REAL score 😡😡… …
Thank you Marivel from patient advocacy for helping me
Make sure that you ask for CRNA Kate Kochu to do your anesthesia! She was amazing. I had no concerns and no issues with my anesthesia!
Everything was explained well in advance of surgery and the process went extremely smoothly – no issues during or after the surgery from anesthesia. I woke up, started walking and was released shortly after surgery with no aftereffects.
The anesthesiologist came to see me before my procedure to discuss what to expect. I think the most important part is that I fell asleep at the right time and woke up at the right time. Well done and thank you!
I was struggling to be up-to-date with my responsibilities with US ANESTHESIA PARTNERS: DALLAS, TX and Ms. Marivel Olvera, the Patient Advocate, helped me through the process. …
They didn’t make an insurance claim “because we didn’t have that information”. Then they sent the bill to the WRONG ADDRESS repeatedly. They finally handed it over to a collection agency who also sent the bill to the WRONG ADDRESS repeatedly, which eventually resulted in a big, dark ding on my credit report.
I’ve only worked at USAP for a short period of time but can already see that their value in quality translates into great care for patients. USAP is also committed to helping the communities they work in by donating and volunteering with …
Deceptive billing practices. I have been notified by my insurance company to watch out for these bogas invoices. They will try to make you pay small amounts even though your deductible is covered and your payments are made to the Doctors office before you are allowed to be admitted. FRAUDULENT DECEPTIVE. Shut them down!
I had surgery in October and was so pleased with the assistant anesthesiologist. He prayed with me before the surgery and came by and checked on me in recovery. I really appreciated his thoughtfulness.
Great team for both my eye surgeries.
The Doctor introduced himself and explained all that he will be doing and the what I would be feeling after the surgery due to the injection.
I set up an automatic payment plan in February. They did not tale the payment from my account in March then turned my balance over to a collection agency. I have called twice and no one will call me back. Poor business practices and horrible customer service.
The anesthesia service was excellent. The billing, another matter. First they wanted $1500 BEFORE my surgery. Then they billed me for more and also refunded me part of the $2500, only to bill for it again! It was crazy billing!!
They provided anesthesia for my surgery. They were clear, explained everything they were doing and really put me at ease. The bill was higher than expected, but I put that mostly on my insurance company.
I had surgery April 2022 and the NP was so sweet and encouraging before my surgery, It was a memorable moment.
My husband and I were at the hospital for the miscarriage of our 19 week old baby girl. Despite our difficult situation, everything was conducted promptly and accurately with a sensitivity to our loss.
USAP send insurance companies multiple billings after they are paid in full by the insurance company. They also request money up front and after before AND after they are paid in full by the insurance company. BEWARE OF USAP of fraudulent …
This business is absolutely awful. They are charging for a “care team” even when you only get treated by one actual doctor. The other part of the “care team” is sitting at a desk somewhere “possibly looking at monitors”. It took them …
All staff were very friendly and seemed to really care about their job. They never made me nervous. They were caring people and made sure I was comfortable. I’m grateful to have had them there with me.
Excellent anesthesia team! I had a surgical biopsy on breast in August. The anesthesiologist and the nurse made me super comfortable and answered all questions. Thank you for making my procedure smooth.
Marivel Olvera from Patient Advocacy was a breath of fresh air in a time of need. She helped both my son & I through a really tough time since I am now Unemployed due to Covid-19. I’m not really too sure what we would have done without Patient Advocacy. Thank you so much!
The new department Patient AdvocacyUSAP Ms Marivel Olvera I really appreciate all her help. Being still in breast cancer treatment with all me and my husband financial responsibilities along with this COVID scare. She literally gave me some peace of mind and unknowing to her was an answer to my prayers. Thank you Marivel
Poor company, never filed the claim through my insurance and started sending multiple bills four months past the procedure. Billing department is non existent when you question their billing. If you have choice, avoid at any cost.
Bad bad bad cannot figure out bill 3 years after my surgery. Everyone involved with surgery was paid in full within months of surgery except for them because multiple times they failed to file with my insurance instead they send wrong bill to credit bureaus.Make sure your hospital does not use them.
Anesthesiologist was very kind and informed my of all my risk and procedure. I informed him that I get nausea after surgery and he said that he would give me something. But I still threw up after surgery, so that was disappointing.
The is a professional and caring group. My doctor visited with me before my procedure, talked me through their part in it, and left me relaxed ahead of time. Highly recommended.
If possible, I would give a -10 rating. I go ta collections notice late last week ALLEGEDLY for services almost 3yrs ago. I called and asked what for. Got told “well you got Explanation from insurance saying you owed this balance after …
Any time you have to have surgery please check to see who your anesthesia doctor will be. These people are so rude and downright awful to their patients. They are crooks who just care about money and not the quality of their service they …
Billing issue. My son had surgery and is often the case the Anesthesiologist was out of network. They got paid 80% of full bill and will not write off the rest which is customary. We were already 100% out-of-pocket and this is a bill that …
Billing department did not bill through my insurance for my Dec 2014 baby, and today, 4/2018 I get a collections agency contacting me for a $2,000 bill that now cannot be run through insurance because it is in collections. I never got a …
Like so many others that have commented….. I received a bill recently for services provided three and four years ago presumably attached to Austin Pain Associates who is now defunct and has been for some time at the time of the company’s …
My anesthesiologist was great! She answered all my questions and did an amazing job. No nausea or complications. The billing side was pretty straight forward.
There are multiple negative reviews of this provider all over the Internet, but they don’t seem to care at all. Unfortunately it is almost impossible to avoid their services if your hospital has a contract for anesthesia services with them. …
This place is absolutely horrible. FALSE medical charges. Charging for care of a doctor that was NEVER seen! They should be ashamed of how they treat people when they dispute. People “act” as supervisors who really aren’t. They send to …
Dr. Nixon was amazing with my epidural. The insertion process was quick and painless and it worked quickly and helped immensely with pain relief. He even came to check on me the next day. Great experience and would recommend Dr. Nixon to anyone.
Worst billing dept. They billed us twice incorrectly for the service and they were paid twice by my insurance – one from my HRA account and other 100% covered by insurance. On top of that, they kept calling me that I owed $300 and after …
If I could give zero stars I would.
My time working with this company was horrible.
The micromanaging is excessive. Both Shelly and Brittney lack professionalism, …
This is THE WORST customer service I have EVER dealt with in my LIFE! My career is healthcare and customer service and I have been STUNNED and SHOCKED by the way they do business. I had my surgery and EVERY other provider during my stay …
It sounds like there are a lot of the same complaints on this company. The exact same thing happened to me. I had a procedure, every bill got paid except for the bill from US anesthesia partners of Texas because 1) they never sent it to my …
I am so thankful & very blessed for the patient advocacy program. I’m a person that has worked hard all my
Life, Home, Car, I had a good income. The last 10 yrs I continued working even …
Just had these guys hit my credit with a collection from a surgery over a year ago with a phone call, letter, text or email. Did not even know I did business with them. My insurance shows the anesthesiologist paid and you can google my …
I was overcharged 50 dollars and they admitted it. Here it is 18 months later, I still can’t get an answer as to why I can’t get my 50 dollars back. I have been passed to several different people and departments. This is the worst customer …
Horrible follow up with billing department. I had a procedure done in October 2018 and didn’t receive a bill until the end of December. The charges appeared superinflated and fraudulent (double-billed from facility and provider) so I …
The Patient Advocacy department is fantastic. There is a lady there by the name of Marivel Olvera who considered my wife’s application and very quickly made the decision to help us out with our finances. I was amazed the speed it was …
Sent my bill to a random address, then sent me to collections. Had to show up the office and the lady had no idea how to help. Called twice today and they finally figured it out. What a bunch of junk! …
I contacted the Patient Advocacy Department and got in contact with Marivel Olvera. She has done everything she can for us regarding our bills and she has saved our lives financially. I would seriously recommend her to anyone and pray her compassionate heart stays that way forever! Thanks again, Marivel!
The CRNA was excellent for my procedure, she explained everything thoroughly and was very nice and professional. The billing was a bit of a nightmare as I was unable to schedule a date for the payment, and unable to schedule more than one …
WOW . It looks like I am not the only one have a nightmare with US Anesthesia.
My bill was handled wrongly with the insurance company and they failed to file on time or send the insurance company more supporting documents, so they ended up …
Very good service with no problems or issues. Fully recommend from my experience.
I was very happy with the anesthesiologist for my surgery. He had wonderful bed side manners and truly cared about me. Billing was easy and convenient. I would recommend them when you need an anesthesiologist.
Billing nightmare! We discovered that we had a bill over 1 year after our service when we were called by a collections agency. They did not bill our insurance company and were mailing the invoice to my wife’s address from 15 years before …
My insurance company first calculated my billing as out of network. I paid the portion of the bill that I had received an EOB statement for. Then my insurance company rebilled USAP as in network provider, substantially reducing the amount …
Oh my god….This place has 100% the WORST customer service I have ever encountered at any business. We have insurance, but they kept sending us bills saying that insurance wasn’t paying. After speaking with them on three separate …
This was the best experience we have ever had. Dr. Donovan made my 16 year old daughter feel so comfortable and at easy during something so scary for her. We have had STAR several times for various surgeries and have NEVER EVER HAD A PROBLEM.
Waited an entire year to bill me. Provided my insurance company information, then received another bill. Called them again and was advised that they had filed it with my insurance. Two weeks later, received letter from a collection company. Obviously they don’t care about the google review so I’ll be informing my doctor of this issue.
2nd knee replacement in Houston. Did an epidural block in my back so while I was put under, was not as “deep” and thus woke up feeling better. Guys rolling me to the surgery room were personally and made me feel comfortable. Good outcome, good experience
Unfortunately the great anesthesia I received is quickly forgotten bc of the USAP bling practices. I work in the OR and have for 21 years. I was double billed and at three times what the surgeon billed. A dr who never spoke to me billed me …
Billed $381.92 from time of service through last billing statement in January. Received a bill over 3,000.00 for the same service after they sent to collections in May. No billing statement in February so I thought insurance may have paid …
I have unfortunately suffered what many others have from this company. I was heinously charged three times more for anesthesia, without any itemized invoice or explanation. I feel they are selling inflated bills to collections to make more …
For the medical care I give them 5 stars…they anesthesiologist was awesome and caring and did a fantastic job
For the billing people I give them 2 stars…my procedure was in August…I …
If I could give less than one star to this company, I would. I set up my payment plan ONLINE and paid the first portion. Not even 2 weeks later I get a call saying I have an outstanding bill, that I hadn’t made any payments, yet I had the …
Amazing job they did… seriously in the past i have told them I’m sensitive to gas and they make adjustments and I will say this is the first time I had no issues waking up when they did it…they gave me the right amount of gas to be comfortable during surgery without the issues of falling asleep afterwards. Great job.
Used them twice now, both times the anesthesiologist was great when it came to explaining the process and making me feel at ease. First one was Jason Mowery a few years ago (and I was having an emergency C-section, so I was terrified, and …
Billing department does not send out statements in a timely manner if at all and will attempt to cover the mistake by sending the debt to a collection agency. Contacting office managers, billing department supervisors and/or corporate …
Anesthesia Partners did a wonderful job of keeping me comfortable during both of my cataract surgeries. They were very easy surgeries with no side effects.
I believe this is the second or third time I have had the pleasure of working with this team. Everyone is always so sweet and friendly. I was always made to feel very comfortable. They also asked many, specific questions to make sure I would stay safe with the anesthesia.
Update – 12/18/2018
USAP are the worst company I’ve ever dealt with. I sent an email per their request from the response below. I provided a copy of my insurance card front and …
Is it possible to give less than one star?? This place is the most difficult
business that I have EVER dealt with. All I want is my receipt from paying my 500.00 bill. I paid it the day I received my bill but yet after a week, they are …
Absolute worst customer service I have ever dealt with in my entire life. We never received a bill, told them on the phone please resend or email (I know I owe the money, I’m not disputing the bill). “We can’t email”, (it is 2018, right)? …
If I could give less than one star I would. I was given over a $600 bill for a “supervisor” that I never saw. Now I have a $1200 bill for the person who actually administered my epidural and for some supervisor that might as well been …
I absolutely cannot stand this place and urge my doctor to not work with them. 3 years of bills, numerous clarifications in which insurances go at the certain billing times, and still they have some from over a year ago not applied to …
My wife had anesthesia over 3 years ago (3/16). I paid the bill June 2016 and mailed proof of payment in June 2017. The bill has since then been sent to numerous collection agencies. I finally go ahold of someone in March 2019 to discuss …
I just got a bill addressed to my deceased husband for services performed after his death. This is the first contact from this company and it says it’s from a debt collector. WTH is going on? In reviewing different comments from ratings, I …
Overall, vey good experience. Everyone is friendly. Service was prompt. I did not die. The patient has roughly no idea if any one support person is under the supervision of the surgical center, the operating physician or the …
They have the worse billing department. For 6 months I have called them after I receive a new bill from them and tell them I am covered by my insurance on the day of service. And each month they tell me they will look into my case and yet …
Just checked my credit report and they sent an erroneous bill to collections. I made the payment and on time. I saw that they have done this to soooooo many customers. Ruining peoples credit because of their incompetency. If you owe them …
I had a great dr. That sat down explained everything to me and the options that was best for my surgery. Anytime he moved me or had me do something he spoke directly to me and worked with me until i went to sleep. I had no problem with …
My review is solely for the Patient Advocacy department, not the services rendered by my anesthesiologist. (That was fine too, I didn’t die or anything, but they grossly overcharge.) …
My frustrations run in-line with many of the other concerns. Dr was able to run my insurance and give me what i would owe, Baylor surgical center could give me the amount i would owe, asked 3 times for what Anesthesia would be over the 2 …
The radiologist that assisted me at Plano Presbyterian was not someone I could recommend. He seemed un-caring and a little rude. He gave me valium before my MRI, then during the MRI he complained that I was moving when I don’t think I was. …
last minute need for epidural… dr who gave the procedure (name?) was very professional and walked us through the event to calm in a nervous moment… only took 20 minutes. Patient Care Program really helped, and Marivel was very very …
They were great doctors and the office staff very knowledgeable.
My anesthesiologist was awesome! She spent time with me in pre-op to review my history, asked questions and went to check notes from prior surgeries. She then ordered a special brace for my neck once she discovered I had herniated discs …
Avoid this company!!!! My husband had surgery last June. They just called him last week about a delinquent payment. We have never received a bill!! So, we requested a bill. Still nothing. I have had medical issues in the past, so I keep …
I contacted Mariel Olvera in the Patient Advocacy department today about a medical bill for my father. She was very helpful and compassionate. In a super short time, my issue was completely resolved. I really appreciated her kindness and professionalism.
The staff took very good care to insure my safety and comfort throughout my procedure. I did not experience any negative after effects. Thank You Very Much!!
Anesthesiologist was very nice and caring. Made sure that he knew my history and any complications that I had had previously. I never met a CRNA so I can’t review them. Procedure went great and I woke up well with no after issues. I had …
I could type a novel, instead I’ll just give cliff notes. Nurse who administered my epidural – not good and lied on medical documentation. Customer service – nags you and will send you to collections (multiple times), even while disputing a …
Wow!!! I just read a few other reviews and folks have already complained about my exact complaints. First of all, they had the wrong address and made no attempt to call me. They should have got the correct info from the hospital. All other …
Like many others I just got a bill that was from a procedure done several years ago. I checked with my insurance company and they show I paid my deductible and the rest was take care of by the insurance company. Strangely I had the same …
I’ve dealt with USAP – Texas on numerous occasions, both for inpatient and outpatient procedures. In addition to being outstanding at what they do, the entire staff is wonderfully kind. For each procedure (as well as working out payment schedules), I was made to feel appreciated. This organization is great! 🤗 …
The physician did an excellent job for my anesthesia during my surgery in November 2021. The staff have been courteous and helpful when I’ve needed to call regarding the account.
I had my surgery at Northeast Baptist hospital in San Antonio. My anesthesiologist was very friendly and informative before I went into surgery. All and all I was happy with the services you provided.
I had surgery two weeks ago and I don’t remember meeting my anesthesiologist so he must have been very very good. I don’t remember a thing about my surgery.
They came in my area to introduce themselves before my surgery. One gentleman was interning. They were very kind and asked if I had any questions. When I got to the operating room, he said hello again and I was out. …
First, I want to say the anesthesiologist I had was great!
Problems:
I signed up for the text message they sent me to pay my bill but never received …
I was sent to collections for a bill for an anesthetic procedure performed during a hospital stay 8 months ago. I never received a bill due to a wrong address. The wrong address was not at all similar to my address. They could have …
Professional and personable doctors and nurses. My surgery went perfect and my wake-up was less groggy than expected. …
We had an amazing experience. Our anesthesiologist was friendly and very helpful. He answered all of our questions before and after my toddlers surgery. They made me feel at ease and did an amazing job caring for my son.
I have had the pleasure of being a patient of U.S. Anesthesia Partners several times and the Doctors and Nurses have helped put my mind at ease every time. They made sure I knew exactly who they were, what they were going to do for me and …
I had a great experience with the anesthesiologist who did my epidural at North Central Baptist. He was very gentle and thorough and he took the time to explain the whole process to me and answer all my questions. Thank you.
The anesthesia was fine – I didn’t wake up during the surgery, so that is a big plus. But, the billing department is horrible. They called me the day before the surgery and demanded full payment ($1800) in advance, despite having my …
I would like to thanked Ms. Vargas (patient advocacy) and management team at USAP in Dallas, Texas! Ms. Vargas, your dedication to help with patients and families is above and beyond. …
Dr. Steve Vaughn provided excellent care when administering my epidural during my recent labor/child birth. He was calm and professional, and the procedure provided immediate relief with no adverse side effects.
Great service and no issues. My surgery was done in Houston @ Memorial Hermann KAty.
They were great. I wanted to go out fast and I did. I had no worries. Thanks for making it easy on my. No anxiety.
When we showed up at the emergency room just before needing emergency surgery, my wife was nervous, as you might imagine. But right away she met her anesthesiologist and was immediately put at ease. She definitely recommends the U.S. Anesthesia Partners!
I called USAP prior to my surgery with a concern of them not being in network with UHC . I was assured once the bill processed through insurance they would discount my part. I received my bill after the surgery and now USAP will not …
For the first time ever having surgery I was put at ease. Never been put to sleep so of course I was a bit nervous. But the doctor made me very comfortable. I would recommend then to anyone.
Everything went smooth for time I first saw DR. I really don’t remember much and that is a good thing. I woke up in recovery with no real pain and lucid thoughts. Very pleased.
USAP Physicians are awesome. I didn’t feel a thing and I woke up!! YAY But really, they were very kind and explained what they were doing. We have been in the care of USAP on many occasions and they have been great.
My husband had 2 reverse shoulder replacement surgeries in 3 months. In each case, he received pain block medication prior too the surgeries, as well as anesthesia during the procedures. All anesthetic procedures were explained in the …
The USAP anesthesiologist I saw in Houston had a great bedside manner and was very reassuring prior to surgery. I was originally going to walk to the operating suite, but he and the nurses suggested using a wheelchair and taking a mild …
I had two surgeries in two months and both surgeries the doctor always explained the anesthesia procedures thoroughly before the surgery. I was especially afraid of having a spinal block for my knee replacement surgery but the doctor spent …
They were very nice and told me as much as I could. It did take a while for the anesthesia to wear off after saying they would try to minimize it. I had hoped for less effect. The only problem was that they did not except the payment …
US Anesthesia Partners provided service for me in The Woodlands, Texas. This procedure required the surgeon to open a large incision on my neck to repair an injury to several vertebrae in my neck and upper back. Because of the complexity of …
One of my biggest fears facing knee replacement surgery was knowing how sick anesthesia could make me. I actually worried more about that then any pain I might feel later. Every effort was made to address my fears, and they came through …
Medical care was top notch, friendly staff with great patient care. 5* review for medical services. …
As we step into a new threshold of time it has become so hard on so many people. Thankfully there still good people doing great things for the least. Amazing & Compassionate People like Marivel Vargas at the Patient Advocacey in Austin Tx. …
Esmeralda saved the day. After a poor experience with customer service, I emailed patient advocacy for help and she got me taken care of and the problem solved within 24 hours. Greatly appreciated!
My surgery was performed in San Antonio with Dr. Bates as my anesthesiologist. I was very apprehensive but Dr. Bates was very kind and funny which help put me at ease. He thoroughly explained everything, double checked everything in my …
Ms. Marivel Vargas demonstrated excellent customer service and professionalism when discussing my final bill for 3 procedures I had with USAP Anesthesia Partners. She is a very efficient employee.
The doctor was very kind and explained the process. Due to the type of procedure, a general anesthetic was used. This was the first time my spouse had that form of anesthesia and she did have some issues afterward, that went away as explained. Am happy with the level of service.
They have kept me safe and comfortable through 2 c-sections now! I absolutely love Minda, one of their CRNAs. Both she and the doc were so good about explaining things well and ahead of time. Both were very comforting through the entire …
Not sure who left the negative review before me but maybe they had a meeting and corrected the problem because I had a wonderful experience. My insurance company did not list USAP as a provider but USAP assured me they would take care of …
Everything was explained to me about my procedure from beginning to end. The anestesologist was very professional and answered any questions I had. I would use their services again if needed.
Marivel Vargas that works for the Patient Advocacy Department helped me tremendously with my bill.
Thanks alot!!
I thought I was going to hit the floor in the OR as I attempted to move from the gurney to the operating table. I already had a nerve block administered in my shoulder, and an IV drip in the other arm when I was asked to “slide over” from …
My procedure was completed in December,2021. I received my first bill from USAP in March; what could take so long? I did make a partial payment and then the very next day I received an email requesting another payment. Geez, can I at least catch my breath from paying you the day before?
My Anesthesiologist at Hyde Park Surgery Center in Austin was professional, friendly and funny. He took his time explaining both Anastasia procedures that I would receive. The day after my surgery, I received a call from a nurse from their …
I had a procedure back in June/2021. On December 2021 I got a bill from a debt collector office. US Anesthesia Partner never sent me a bill nor my insurance (until 12/15/21). I have two insurance. My first one paid them the next day after …
The Anesthesiologist was polite and explained the procedure for the spinal anesthesia, he listened intently and gave me an opportunity to ask any questions I had. I felt comfortable and safe in his care with what I was told.
Dr Walsh was my anesthesiologist and is quite possibly the best Doctor I have ever worked with. He contacted me the night before my surgery to make sure everything would go smoothly the next day, he saw me early in the morning to prep me …
Wouldn’t writing a review about anesthesia be akin to asking a blackout drunk to report on his last party? What would one report? Maybe a dream? Maybe the personality of the doctor? Maybe the color of the spinning room before counting …
The health care providers from U.S. Anesthesia Partners provided excellent care for successful and painless surgery. I had no complications during the procedure, nor afterwards. Thanks.
I had surgery back in February , everything went very well. But i needed financial help and assistance. I talked to Marivel in the Patient advocacy team in Austin, and she was very helpful and very nice. I will be forever grateful
Did not get the required call the day before surgery. The day of surgery we were all delayed over an hour because the anesthesiologist was late. A substitute arrived and did not explain what was going to happen. Then, they billed me for …
My doctor was fantastic during my surgery. He spoke with me before surgery and followed up with me afterward. Marivel Vargas was extremely helpful with my billing requirements. I strongly recommend the Patient Advocacy department in Austin, TX.
Marivel Vargas with patient advocacy was such a huge help! They got back to me very quickly and efficiently. Thank you so much!!!
I’m happy with them. I could not pay my bill because of financial hardship. I am low income and missed 4 months due to an aneurysm in the brain. I emailed them and the agent Marivel Vargas was very helpful in getting me an application and …
I believe I used the Gulf area partners, here near Katy. I don’t remember too much about my anesthetist, except that my meeting with him was quick and that he was cordial. I had no problems with the anesthesia and woke up beautifully with no after-effects. That’s what I call a 5-star review.
I had surgery March 2022. The anesthesiologist was amazing and definitely made the nerve block process a breeze. When it came time for paying Marivel, in the patient advocacy department helped me figure it out and very quick. It took her no more than a few hours to answer emails. Very pleased with the service
I emailed several times with Marivel Vargas from the patient advocacy department and she was so helpful and informative. She really helped me a lot.
This is my second time using USAP and have been happy on both. Especially Patient Advocacy Dept. and Marivel Vargas were very helpful. They are very professional. Thank you for keeping me safe.
A wonderful experience dealing with the Patient Advocacy and Marivel Vargas. They definitely helped me through a tough financial period. By working with their staff, my request for financial assistance was approved and I qualified to receive 100% discount . Thank you so much!!! Feeling grateful and blessed.
Not that I wanted any surgery but I had the pleasure of being able to use US Anesthesia a couple times and have been very happy with them. They are very professional and top notch! Thank you for keeping me safe.
I’ve never been a client of US Anesthesia Partners, nor do I live in the US, yet they have sent an email asking for a review. For that, I would rate US Anesthesia Partners’ patient record keeping practices as poor.
I had to deal with Patient Advocacy department, Marivel Vargas in particular. She was extremely helpful guiding me with the paperwork that I needed. Prompt response! She’s an angel
USAP did a great job when I had to suddenly get my gallbladder removed, and since I’m not exactly well off, I am extremely thankful for Marivel Vargras and the Patient Advocacy Dept!
The doctors with US Anesthesia Partners were excellent with their concern, care and communications with me during and after my cataract surgery. I appreciate their care.
Dr Eagelston absolutely amazing!!!!! Knowledgable, kind. Explained everything in lay mans term. I had lost a lost weight and the spinal was a little tricky. Never appeared frustrated and explained every step and all the reasons it was taking a little longer.
I really have had wonderful experience dealing with the Patient Advocacy and Marivel Vargas. She replied very quickly and worked extremely professional on my request for financial assistance and she helped me receive 100% discount. Thank you so much and I appreciate Marivel Vargas and USAP team.
The day of my surgery, I was mentally prepared and calm. Then the anesthesiologist who was supposed to do my surgery apparently didn’t show. An hour later, a substitute was called in. When he walked into the pre op room, he asked about my …
Marivel in patient Advocacy was so helpful when I requested financial assistance with my bill. I had filled out several applications however something always seemed to hold up the process. Marivel was methodical with taking down the …
The Dept of Patient Advocacy and Marivel Vargas we’re very understanding of my financial hardship. I received quick and great customer service, and I felt like my voice was heard. I am proud to be served my them. …
I recently had a lot of medical bills due to unexpected surgery. I was unable to pay the anesthesia bill I received and I reached out to the patient advocacy department. I spoke to Marivel Vargas. She was prompt in her response to my …
Shameful billing practices that I hope the Texas Attorney General takes a deep hard look into.. How is it they get away with never discussing prices with a patient or their family before they provide services. NO OTHER INDUSTRY GETS AWAY …
My wife was treated so nice by Doctor Yang at Summerlin Hospital in Las Vegas, he was professional kind and understanding!! We also had a great interaction with Marivel Vargas who is on the Patient Advocacy Team. She was so helpful and …
I had surgery in September 2022. I can’t remember anything which I guess means that everything went well. But what I do remember is I felt pretty good after. No side effects which can happen sometimes when you’re put anesthesia. Thanks for taking care of me.
Having an unexpected bill took me by surprise! I thought my procedure would have been covered 100% by my insurance. I reached out to the Patient Advocacy Team and Marivel Vargas helped me with financial assistance toward the balance! Thanks a bunch, Marivel for your guidance and for making this a quick and easy process. 💛🤗 …
I meet Dr. Raphael an hour before my surgery. He was very kind, personable, and took the time to explain what was going to happen. He meet my needs of being more anxious that I thought I would be. Dr. Raphael gave wonderful care and consideration.
I mailed my application for assistance on my anesthesia bill from my surgery on Friday, and on Tuesday morning I already received an email with the approval from Marivel with Patient Advocacy. Thank you so much for taking care this fast of patients in need of help! Your work is greatly appreciated 🙏🏼 ✨️ …
On yesterday I spoke to Marivel Vargas at the patient advocacy department, her service was wonderful.
She was patient with me to help understand what I need to get financial …
Previous to my procedure I was extremely nervous and unsure of what to expect. Dr. Marivel Vargas explained everything that he was going to be doing and let me know that I wouldn’t feel any pain till hours later. Having him talk me through …
Mariel Vargas in the patient advocacy department did a great job. I lost my job after hurricane Ian and she made me feel comfortable asking for help. (It’s not something I’m comfortable doing) Everything was straightforward and simple. Thank you for having people like her.
Marivel in patient Advocacy was so helpful when I requested help with my bill! Paying out of pocket for unforeseen eye surgery is a lot for a single mom! She was super quick and patient when i thought i sent her what was requested but then …
Dr. Miller and staff were great, exhibiting care and expertise, which was greatly appreciated. Only four stars because: The practice needs to institute earlier review of patient health histories to spare clients the anxiety and headache of …