USI is the leading fiber internet service provider in the Minneapolis/Twin Cities area, as well as a world-class provider of business internet services such … See more
Most annoying company ever! I receive spam through regular mail literally every week from them. Is this even legal?? I would never hire internet with them.
US internet customer service is very helpful and informative they are the best tech support I have ever dealt with thank you De`Angelo Burton for all your help!
Worked with a gentleman named Nathen! So friendly, personable, prompt, fast acting, and made my process of signing up for Internet super easy. Thanks for everything.
Always an amazing customer service experience. I really value the commitment they make to reach out and actually help you with your questions instead of trying to sell you something. LOVE LOVE LOVE
We can’t get over what a joy it is to deal with your company. Tim A+. You went over and above,
And so quickly. Almost unheard of these days. Thank you.
It’s my own views: Brenda you’re one of the best customer service representative served me today.Your approach, question,answers you give,explanation uptodate. Thanks,keep up. Peter customer.
De Angelo was super patient and walked me through every step. All previous contacts with the company have also had great response time and customer service.
This Internet company is great until a problem arises. I have been without Internet for 11 days now. I am told someone will come to fix it and they do not show, customer service has been incredibly unhelpful. Very disappointed.
I get my email support from USInternet since I’m out of state and their tech support has always been extremely helpful on the rare occasion that I encounter any problem. Great company!!
DeAngelo is awesome! He helped me realize that I was using the wrong username and that’s why I couldn’t connect..duh!! Great job, USI!! Friendly, fast, courteous service..as always!
Had a very positive experience with Christian F. tonight in troubleshooting why I had no internet connection – He was very helpful and we walked through the various steps to get me back on line – it worked – and he always spoke very …
I was having trouble accessing the internet via US Internet’s fiber optics and my Apple Airport. I called and talked to Josh. He was super helpful and got me up and running in no time. Way to go, Josh!
Just got hooked up and couldn’t ask for anything better, the internet service we got is outstanding, also the customer service is above and beyond any other I have ever had with a tech company… Very friendly and knew exactly what they were doing all the way around!!!
Us internet is a great service at an incredible price.
Tim Iverson- One of the great service reps there is a pleasure to work with and knows the technical details of his trade.
The Internet is great, and the customer service is awesome. The service team is very professional in how it handles question and concerns. I am so glad my new apartment already is USI ready!
US Internet was able to get my apartment wired, piped, and set up faster than the quoted time they gave me.De’Angelo Burton and the rest of customer service is knowledable and quickly troubleshoot my issues.
Andrew was awesome and helped me get my payment details sorted out. Give this man a promotion, a raise, two bottles of his preferred beverage and at least one trip to a day spa.
Kiersten was so helpful and friendly! FIrst I didn’t need to be on hold to talk to someone, and as soon as I explained the problems I was having with set-up, she explained very clearly(which is helpful being I’m NOT “tech-savvy”) in no time at all what steps I needed to do. I was grateful and am now set-up! Thanks Kiersten!
Folks, I NEVER complete surveys as they are way too over done and it is rare you ever get service above what you would expect. Today, Tracy at USI was a delight and I was delighted despite prior experiences with USI personnel note being …
US Internet has been patient and supportive when giving technical support over the phone! Last night Nathan a tech from US internet spent an hour with me on the phone giving technical instruction to get our internet connection back on track! Thank you Nathan N.!
Bait & Switch technique to get me in with a 50mbps at $41/mo all in and then “giving me more speed” and bumping me to $56/mo is pretty shady. What individual household actually needs 300mbps upload/download speed?
Amazing ISP. Had their service for a year and would have continued service of offered at my new location. Speeds were as advertised. (1Gbps in my case) never experienced an outage with prior communication of maintenance
Joshua C. and Brenda totally rocked it! They were attentive to my needs, helped me out and fixed my problems. I highly recommend USI to my friends because of the customer service they provided me. …
A1 customer service. Very responsive and genuine employees. No hassle & affordable. Representatives are available 24/7 which I find convenient. It’s the USinternet for me.
Tim Iverson helped me resolve some complex router issues I was having right after moving residences. He went above and beyond what I expected, and was incredibly patient as we worked through a frustrating network problem. Awesome job; thank you.
Service has been flawless and the price doesn’t mysteriously keep rising like Comcast. Same flat rate every month with no extra fees. Best deal in town.
We had the pleasure of working with DeAngelo Burton at US Internet this morning – he was amazingly patient with us as we worked through our lack of connection to the internet and talked us through rebooting our system. Which we did while I …
Not happy with this provider. 4th time since sibscription there is NO internet and NO backup optiom from the company to connect to the web. Always on a WORKDAY. It hasn’t been a year since we subscribed. I work from home and US Internet is …
Simple we’ve been having problems now for the last 3 years.
It’s simple Old outdated Modem’ that they refuse too upgrade. We have been paying for 6 MG Connection and very lucky to get all six meg, Heck be lucky to keep …
Speeds higher than competition, cost lower, and never had any outage. Can not say the same for my past experience with DSL and cable. I would highly recommended regardless of what options are available. Fast. low-cost, and reliable. Cant ask for much more.
Literally the greatest internet company ever. I had to cancel after a month and without asking they said they’d refund me for the second month I had already paid for. Truly …
The technician who finished the install neglected to provide the appropriate cable, or explain how the system should be set up. It didn’t work. Once I on my own got the needed cable, Josh was very helpful in figuring out what had happened, and what I needed to do to properly set it up.
Scott was incredibly helpful over the phone in helping me get started with US Internet! I found out that fiber was coming to my neighborhood, and he was able to have a crew install a new internet jack the next day at no charge. Thanks, Scott and US Internet!
I am a new US Internet Fiber customer and I had some technical issues getting my home network and all of my wireless devices switched over from Comcast to US Internet. Tim – a US Internet technical expert, walked me through all of the …
I found very disappointing an unilateral increase in the monthly billing for about 40%. No options to have a different plan within the budget that I can afford. The service is good, I don’t need the extra speed, I rather have a more affordable monthly bill.
I would like to recognize Scott M. Who helped me get reconnected to my Wifi today. He was professional, kind, and really guided me quickly to solve this. All technicians should be so good! Thanks for all the help, Scott, and USI for having him on board, as service really matters!
Cody H. provided great customer service. I called USI because my internet was slow and he informed me that my neighbor’s wireless router was interfering with mine. He originally stated that there was not much I could do about this but he …
The technical help from US Internet was fabulous! I got a real person on the phone within minutes, and he stuck with me until the problem was solved. I needed some new hardware from the company, and I was able to get it within 30 minutes and it was already programmed and ready to go for me.
They are not open 24 hours , I called them at 8PM Tuesday nobody pick it up include the techSupport department. Just keep ringing and ringing.Idk what said this place open 24hr? That is not true. …
US Internet tech support (D’Angelo thanks!) helped me solve an issue that was concerning me for months. I have always had positive experiences with this company which is especially helpful when one is not a techie and needs clear directions and explanations to solve problems.
Our family’s US Internet fiber-optic connection has worked flawlessly. EVERY time I run a wi-fi speed test, I get exactly the speed I signed up for (50MBPS). Having a customer-focused company behind a true fiber-optic network A) provides …
Andrew did an amazing recovery from my impasse trying to install a new fiber router which had a dearth of instructional help. Like: 1. “Turn on the router”. Was totally missing and yet he figured it out. Very patient and considerate. …
I just wanted to comment on the very helpful service I received from Scott when I called because of Internet connection difficulties. I’m not extremely tech savvy, and he was really patient and explained the issues as if my professor of …
I was having tons of problems with my internet. Had a couple service
guys come out and they just never fixed the problem. I called US Internet
on wed. and Nathan N helped me out suggested I update my router and told me how …
By far the best ISP I have ever had. It’s a bummer that their coverage area is so small and I am moving out of it. I can’t wait until I can get US internet again! Please add coverage to the Sumner Glenwood neighborhood!
So knowledgeable, patient and helpful with my needs and questions. Not at all about getting a sale. All about making sure the customer is, or will be happy with their internet through USI. Even went as far as helping me with my current internet issues not through USI. Really hoping their fiber optic will become available in my area!
Always a great experience with US internet! Today De Angelo quickly answered all my questions and resolved my two issues, logging onto the internet account and changing my credit card expiration date. Thanks US internet for your great service.
Proud customer for 2 years. US Internet is a far superior ISP than other offerings in the area. 5 stars for speed, reliability, price, and even customer service.
I’ve spoken with DeAngelo on more than one occasion, and have always had a professional and courteous experience with him. In general, USI Fiber is consistently fast, I don’t remember the last time we had any downtime, and the gigabit speeds are really consistently close to 1000MBps. I would highly recommend USI Fiber!
US Internet’s fiber-to-the-home network is among the most modern and well-engineered fiber networks in the US. You simply cannot go wrong with USI’s fiber internet service. Their network speed, reliability, responsive customer support, …
For the most part our Internet speeds are good, although at night they can be slower and intermittent for watching movies. HOWEVER – Brenda in Customer Service is a rock star! She just called back to follow up on a problem and explained …
I am disappointed that US internet changed their pricing structure and removed the $35/month 50mbps plan. Now their lowest is $50 300mbps way more speed than I need. Sadly, they are still the best option in the area in terms of hassle/cost. …
These gals/guys are the best! Without a doubt, the fastest and the best value. Amazing customer service too. A contractor inadvertently cut my fiber line. The USI crew was out in less than a day digging and re-placing the fiber line. Amazing. Thanks USI!!!
Fastest fiber internet in Minneapolis! We love US Internet! Great customer service, all US-based, and their services are phenominal! We’re so glad we switched from CenturyLink. We do not regret it. 10/10
Consistent reliable connectivity. A huge upgrade from our previous provider at a fraction of the price. Lightning fast speed for both uploads and downloads. Great for gaming and streaming. Quality of life is now trending in the right direction.
The experience of having US Internet (on a land line) was, at times, like talking to someone under water (bubbly, interrupted audio). Also had dropped calls. The experience of canceling the phone service was terrible. Talked to three …
Best internet provider I’ve ever experience! Glad I could find a provider that could save me from the hell that is CenturyLink and Comcast. And the customer service is actually helpful, thanks TJ S! And my bill in consistently the same amount unlike with other providers.
I spoke with Andrew at US Internet. He was extremely helpful and informative. I learned that USI is a huge supporter of net neutrality and that the C.E.O. has spoken publicly to that fact. Andrew helped me get services set up quickly, …
Deangelo Burton, thanks for more great customer service from USI. Someone should give you a raise. While I struggled with my internet connection and had to cancel my account, my experience with USI service has been excellent. I will seriously consider coming back when fiber optic is available in my area.
After a frustrating few months involving the perfect storm of if it could go wrong it would, I finally had my fiber optic installed. I was promised that it would be very simple to connect and everything would transition smoothly. Once …
DeAngelo was super helpful and kind. Definitely willing to do what it takes to make sure everything is understood. Re: USI The city wifi isn’t the greatest and the nodes went out a lot by my old apartment, but the customer service is …
D’Angelo was very responsive to our internet problems. He diagnosed the problem over the phone very quickly and offered to provide an updated modem at no charge the following week. I love that I can get technical assistance 24 hours/day, 7 days/week!
US Internet has one of the best customer service groups I’ve worked with. They are always polite, knowledgeable and able to quickly fix any problem I might encounter. In combination with low price and awesome internet service, they are outstanding!
Nathan at US Intrrnet customer care was absolutely phenomenal. Not only was this the single best experience I’ve ever had with any company to date but this was also the best customer care representive I’ve ever had the pleasure of speaking …
Called to increase my service from 50 to 100Mbps, spent 2min on the phone with the service rep and she said it would switch within the hour. Not even 2 more min after the call my speed increased. Seriously good service and props to them for turnaround time.
I have always had good experiences contacting USinternet for help with my service.. This last time was especially good and deserves an A+ rating. A certain Scott Lunsford answered in the technical help department and with kindness, good …
We recently went live with USI Fiber. Initially there were some hiccups with our connection. Apparently the link to my home was incorrectly categorized. I worked with customer service representatives twice. The first time John walked me …
I live in an apartment building that was wired so I was up and running in about 15 Minutes after I called. I got the 50 Mbps up/down for less than I was paying for Comcast economy internet. I did a speed test and it wasn’t exactly as …
Worst customer service I’ve come across in a long time. When I called to fix a problem with my bill I was belittled and treated like a moron by the CSR, their supervisor, the technical support and the top supervisor, Sam. One employee even …
We have had daily intermittent internet for a number of months and it has taken 2 months to convince US Internet to make a service call to identify the potential issue; this is after 4 phone calls / complaints to them. When they arrived, …
USI is great! Definitely the best ISP in Minneapolis. Here’s why:
1. Simple and affordable pricing. You pick a speed/price and it stays that way unless you choose to change it. No introductory pricing that later goes up. …
I opened a ticket with USI and explained my situation at home in detail.
USI responded in a few hours and without my pleading, mailed a replacement router to my home. Now, here’ the best part; My spouse opened the box, unpackaged …
My wifi connection was slower than usual and so I called tech support. I got a human after selecting just two options on the answering system. De’Angelo was my tech support and he was very helpful. He figured out my problem within 3 minutes and got it solved in 10. Great service, especially when compared to Comcast (grr). Thanks!
US Internet Fiber service in Minneapolis for $50 a month without a contract! What a crazy good bargain and I’m talking 300 Megabytes per second speed. The speed test meter just flies on super fast. My Wi-Fi downloads are blazing fast too.
Started using US Internet back in May and wanted to try them out before writing a review. Install was fast, simple, and the tech was very knowledgeable. The quality is the best in town (I’ve had both xfinity/comcast and centurylink). The …
Fast, reliable internet with no downtime. No surprises on your bills or contracts to frustrate you. This is a great value and speed tests indicate upload and download speeds sometimes better than what I pay for. Customer service is always available and helpful. For the record the product I have is fiber.
USI fiber is hands-down the best internet service I’ve ever had. It is also the cheapest internet service I’ve ever had. Incredible speeds for less than a cellphone payment. I’m glad there are companies out there who aren’t trying to rake …
Not only does this company provide exactly what it advertises (a rarity in today’s hyped consumer marketplace) but its staff (like Scott L) offers incredible help and support. SUMMARY: If you have access nearby to this fiber optic service dump your current on-line provider as soon as possible!
Great customer service. Excellent price. Reliable. If cable companies didn’t totally suck, they would work like this. I’ve had a lot of ISPs in the past. But this one is, hands down, the best.
Customer service is responsive and the fiber service is extremely fast, not to mention cheaper than the price gouging I was getting from CenturyLink for a measly 10 Mbps. For people who are having problems with the fiber speed: I suspect old wireless routers which can only ever be about half as fast as claimed on the box, at best.
I’d been very happy with my USI wireless service, and I recently became connected to their fiber optic service to my home. The USI folks were very helpful all along the way in helping my switchover. Love the fast speeds I’m not getting!
If you are in an area that can access USI’s fiber network, do it now! If not, start lobbying your city to get USI fiber! This service is awesome! Crazy speeds, massive bandwidth, ultimate reliability, and inexpensive! Yes, every …
1. Their internet service is great. Top speeds for low prices. The internet very rarely goes out; in one year it’s been out twice in my Uptown apartment, and only one of those times was the issue with their network. …
Comcast was one of the worst companies I’ve ever worked with. US Internet has been flawless so far, much more affordable. The customer service has done everything I’ve asked and the wait time was extremely limited.
so bad. my comcast from 2013 runs better than this wifi or wired. when i asked for help on fixing my speeds all i was told was to get “shorter wires”. I do it and guess what? same problems. ive given it about two weeks just to see what the …
The initial planned go-live date at my house was posted as 10/31, but didn’t finally occur until 12/6. Tip: Wait until you are live before cancelling your current internet provider, and you will be satisfied with the experience. I’d give the install process 2 stars, but their customer service deserves 6 stars.
De Angelo was super helpful troubleshooting with us on the phone as we tried to figure out our problems. Turns out we needed to move the modem, get a new broadband router, and talk to our neighbor about using a different channel. Talk …
Excellent service and excellent customer service. I have nothing but good things to say about US Internet; especially their fiber service. They will work with you diligently if ANYTHING goes wrong. Not to mention they offer incredible …
I began talking to USInternet Support on May 3rd enquiring about their service. A support person replied to me within the hour and explained the process. There would be an agreement that needed to be signed by my Condo Association, then a …
We are lucky to have US Internet pushing data the speed of light in our neighborhood, and if they service your area you really ought to make the switch. Just tonight I called tech support to help me switch over to a new router and bump up …
Their TDM Service is pretty terrible. I’ve had it for ~12 months, and its gotten worse over the time I’ve had it. It started out mediocre, got the 50mb/s I paid for most of the time and had issues 1-2 days a month, but now I’m having issues …
I never ran into any issues with them, and every encounter was very smooth and painless. They had good prices, and when I had to cancel my plan, it was painless and easy. They will be my first choice next time i need to set up service.
I’ve had their WiFi service ever since it started, and now I’ve switched to their fiber service. The company and its employees have always been great. They’re friendly and they know what they’re doing. (Unlike Comcast and CenturyLink!) …
This was my first experience with US Internet and it was great! Amanda helped me set up my service and she was so friendly and helpful. The customer service, lower prices and internet speeds make me so excited to cancel my Comcast account and try this company.
I lived in St Louis Park and had Century Link for almost a year. It was terribly slow but compared to xfinity was cheap (“100mb/s” level equaled out to about 10mb/s). Then US Internet installed cabling in my apartment. I figured it would be …
I have been extremely happy with my US Internet service, both internet and Ravon phone. Because of changes in credit cards, chip cards with different numbers, etc, I was notified that my card was not accepted. When I called customer …
I signed up for Fiber this week and Amanda C was extremely helpful in answering any questions I had. She was also was very polite and gracious, proactively contacting my landlord to talk him through the installation process, and actually …
We had USInternet for 2 years. They were by far the best service I have ever had. We paid $40/month for 50up/50down fiber internet. We were never bothered with attempts to increase our payment and consistently measured up and down speeds …
My experience with US Internet was terrible. They left fliers on my entire block advertising that fiber internet service was now available to us. I called and signed up for the service. They set up a half day window for a crew to come out …
Best deal in high speed internet in Minneapolis. Easy to set up service. Cancellation when moving to a new apartment was a 5 minute process.
There are no hidden fees. Price was bumped up once by 10%, but is still half the …
I have nothing but praise for US Internet and for DeAngelo Burton, the customer service representative who helped me today get my system “turned on.” He walked me through various steps to get my computer to recognize the network so I could …
Amazed – especially given the price. Installation of both internet and telephone service was very professional, efficient and pain free – not a glitch. …
Our service sucked because it kept dropping and resetting constantly. We had 2 different IT people verify our router and settings were right. Some days it would run fine, other days you couldn’t get through any productive work because …
Having US Internet’s home fiber service was a breath of fresh air after dealing with the major established ISPs for so long. US Internet’s service was easy to set up, worked flawlessly, and was reasonably priced. The ONLY complaint I have …
US Internet’s customer service is exceptional. Phone calls and emails are answered quickly, and the staff and management are friendly, cooperative, helpful, and professional. Their knowledge and advice regarding their Internet service, …
*Edit* USI made it to my house the day after I posted this and got it taken care of. Thank you for the quick turn around!
I had USI at my apartment loved it. Moved to a house and needed to get the house …
US Internet is the best ISP I have worked with in the past decade. They are reasonably priced, I have not had issues with speed (download/upload) even at the lowest MBPS service. On top of that, they answer the phone quickly and provide prompt customer service.
I have the fiber service from US Internet. Amazing customer service. Fantastic bandwidth. Remarkable price. Ease of set up is stunning. I literally connected an ethernet cable from a port in the wall to a brand new router and an ethernet …
Thank you to Colin for getting my connection fixed! Had an issue with initial setup and both calls to tech support went directly to someone that sounded to be from the local area. They ended up needing to send someone out, and fit me in …
The best internet service I’ve ever had. Unlike CenturyLink or Comcast/Xfinity, USI never engages in painful practices like forcing you into contracts and modem leases, tripling your bill unless you call for another “deal”, or throttling …
The best! I was hesitant to sign up with a smaller internet provider. The fiber to the home, 1 gig speed, and customer service is all top of the line at an affordable price. I work in the telecommunications industry so I understand how well …
US Internet is the best internet service provider I have ever had. I have never had an issue with outages, their prices are reasonable and I’ve always had great experiences with their customer support. I hope they continue to expand the areas where their services are offered.
US Internet is fantastic! I love it!! It is way better than my previous internet provider, Comcast. USI has incredible customer service. My credit card information was recently stolen and I got issued a new card with a new number. I …
This is the best internet company ever. Friendly staff incredible service, incredible speed, inedible price. I have fiber service, and it is truly amazing, provided by the most helpful friendly people ever. Also USI’s commitment to Net …
Love service never had any outages unless it was because electricity went out in neighborhood. Price was excellent for the service too and no contract. Always had wonderful customer service too. Please dig fast! We would love to have your service again at our soon to be new home.🥰😉 …
Updated: They fixed us up and now it’s working great! Hits at or above 100 mbps even with multiple streams running and upload speed is around the same! Great price. Great customer care. Only issue is how long it took to become live in our …
Andrew S. did a phenomenal job assisting me with internet troubles today; he was very knowledgeable and fixed the problem immediately and professionally. Not only that, every time I’ve ever called USI (probably 4 times in the past 2-3 …
Overall, I like USI, and their prices are very good. No more Century Link/Dinks to deal with. They won’t be missed. I have both internet and phone. Both work as they should. My only complaint would be with their call center. There can be …
I was extremely excited to be moving into Minneapolis and have the option for 1GB internet. Better yet I wouldn’t be dealing with the large companies and paying ridiculous monthly fees. But I was never able to get it started. …
Simply the only way to internet in Minneapolis! Friendly and helpful customer support folks, the best bandwidth/price ratio, and no throttling. I rarely have to call about something but today I had an issue, the tech Amanda C. helped me …
Love love love US Internet! I no longer have to deal with the devil known as Comcast. They have fair pricing and reliable service. The customer service is great and you never have to hear “hold while I transfer you to yet another representative”. I would give US Internet way more than 5 stars if I could!
I have nothing but good things to say about US Internet. When you call the office, someone in Minneapolis always answers the phone. I submitted a question yesterday because my internet was shaky and they called me within a couple hours with a solution! Great customer service and no nonsense pricing/installation.
I used US Internet Gigabit fiber service for about 2 years. It was always rock solid and super fast. I’m moving out of state … called Andrew at US Internet to cancel and he handled everything quickly and efficiently. I’m sad to no longer be a customer of this great service-oriented and cost effective firm!
I don’t write reviews. I’m a notoriously hard customer to please. After we had our Internet installed and finalized, my roommate said I should write a review because of how happy I am with this service, so here I am. …
[Edit: They have finally rolled out service to most of Powderhorn and Phillips as of 12/2021. Their service and customer support is excellent so I’ve bumped up to 5 stars.] …
Hands down the best Internet service experience I’ve had. I switched to US as soon as it was availible in my neighborhood and have had no problems. The customer service is impressively helpful, friendly, and quick. I’m sorry that I’m moving …
Excellent customer service! Quick and professional. I submitted a set up request online. I called the schedule an installation, and upon receiving the dreaded recording, “we are experiencing unusually high call volume right now,” I sent …
US Fiber is amazing. I cannot say enough about how great their customer service is. From set up to any technical problems they have all been resolved quickly and professionally. I never write reviews , but US Fiber , and their team, really are the best and deserve to be recognized.
Upon moving to Minneapolis in September, the owner of my building recommended US Internet because of its competitive price point and because it was already set up in the entire building, so my connection would be instantaneous upon opening …
Seriously awesome customer service. Take Comcast and make a company that is the complete opposite in customer service and you get USI. If you’re in their service area you need their fiber internet.
Amazing customer service. Contractors cut the line to our internet, while working on our house today and customer service rep Andrew went out of his way trying to get someone out here(Friday afternoon) before the 3-day weekend. Colin was …
We had USI fiber at our home in SW MPLS. It was always solid and never had any interruptions to speak of in our 3-4 years of service. Now we live in Edina 8 blocks away from USI service area and I am begging you to expand to eat Edina as …
I am a sysadmin for a multi-site/multi-state company so I work with several ISPs to include Comcast, Spectrum, CenturyLink, Verizon FIOS, Armstrong Cable, Mediacom, and others. I am lucky enough to have two of my locations fall within US …
US Internet is by far the best internet provider, period. I had them for about 4 years and I only lost connection twice, and one was a pretty heavy storm. Getting set up was a snap, no one tried to sell me anything I didn’t want or need, …
Had a great experience with them. Never had an outage and always had fast speeds at all times. I install cable and the speed was always as advertised. Price was great and never fluctuated or went up while I was with them. Only reason my …
[April 2021] I’m updating my review 2 years after the first one. It’s still 5 stars, and if I could give more stars, I would.
US Internet has been our provider for residential FTTP internet service since …
Our service was just connected today, and we have super fast speed! Tech support has been great, our installation went very smoothly, they set up our wireless router for us at no additional charge, my bill will be a fixed fee each month …
The service itself is outstanding – I have their fiber internet in my home/rental property, and the speed is enough for almost a dozen people using it for streaming all at the same time. But what really sets them apart is their service. …
Best communications company I have ever had services from. Very fairly priced. Customer service is exceptional. When my internet cables were accidentally removed from my building by neighbors, they were out first thing the next morning to …
Reasonably priced, speedy internet, reasonably priced, functional rental equipment, and stellar customer service. What a refreshing experience. Shout out to Brittney and Jordan for helping me figure out the problem I was having with my wifi connection.
I had a terrible experience trying to get US Internet fiber installed to my house. It’s been seven weeks since I submitted a request for service and I still do not have it. I called their customer service and was shocked at their response. …
October 2021 – Following up to say this company is still great. I’ve used their service for more than 5 years and have been very happy with my internet performance and customer service. …
Beware. If you sign up for US Internet, even when your address is on the coverage map, it will take MONTHS before you receive service. I signed up this afternoon and scheduled an installation for Friday. It wasn’t until after completing the …
The USI fiber is the best, most dependent internet I have ever had. We are a household that cut the cord and we have the speed and bandwidth to run everything with no interruptions or lag. I haven’t compared prices but when we got it ir was the best service for the money and there’s no way I would use Comcast or CenturyLink again.
Best customer service I’ve ever experienced. I’ve had 4-5 interactions with US Internet where they responded the same day and delivered a satisfactory outcome. Today’s was the most impressive as I submitted a support request at 9am and …
I call for help with my Wi-Fi disconnecting and have great conversation with technical support Robert. By the phone he fined my problem quickly and we fixed it together.I was happy to have back Wi-Fi connection. Thank you Robert very much!
I have never once had a service interruption in 7 months.
Unlimited FIBER for the same price as limited cable with other big-name providers. Top it off with excellent customer service, USI is great.
Amazing customer service! I had an egress window installed and needed the internet line moved. Jamie and his team arrived maybe an hour after I called the customer service number. They got it all fixed within an hour and we’re very friendly and easy to work with. Would HIGHLY recommend this company. Great to work with!
Great Internet service. Back about a year or two ago, I was having a problem, and they came out, diagnosed a bad cat 5 cord, replaced it and didn’t charge me.
Randall (or Randy?) at customer service was very helpful and kind and had great advice! Huge shoutout. The internet connection is great too–often have multiple streams and videocalls running at once with no problems.
Their customer service is outstanding. I called on a Saturday morning. The phone menu is short, the CSR knows who I am based on my caller ID, the entire experience is outstanding. I paid a bill in less than 2 minutes. Plus their internet is 10/10!!
Needed to get a non-contract bound internet service for my place and decided to go with USI. Easily the best experience I’ve ever had with an ISP. The setup process was smooth and seamless. …
I’ve had the pleasure of being their customer for the better part of 2 years. The connection is super fast, very reliable and also extremely affordable. …
Hands-down the best ISP in the Twin Cities metro area. If you are lucky enough to be in their coverage area, they are the only provider you should consider. …
Cheap and fast
Very friendly
Thank you for your help!
Good place, good people
Great customer service
Friendly customer service. Fast affordable Internet.
Knowledgeable employees in different facets of technology.
great service and excellent customer service!
Excellent customer service. A+ employee.
I just LOVE my fiber internet!!!
Best internet service in MN
Great service. Great internet. Great price.
Great product; great price; excellent service!
Customer service has always been there for me. Thanks so very much!
Great prices, speeds and customer service.
Amazing customer service . Above and beyond . Thank you Scott .
So amazing. Just wish they would expand coverage quicker!
Great CoLo, employees are always super helpful!
Great experience. Great service. Very reasonable rates.
Friendly staff, blazing internet, reasonable pricing, helpful support.
Their customer service has always helped me work through my connection problems.
Advertised speeds. Quality installation and great customer service!
Quality service and support! Kiersten is pleasant and very helpful!
As for the problem it was a bummer but Nathan made it all good again.. Great work!
Rock solid gig fiber for a great price, couldn’t be happier.
great speed and reliability. have not had one issue. price…. spot on
Order on 8-8-18 and Still waiting for Internet
Every is done but they ran out of fiber on my block
The speed is great and their customer service quick, responsive and very friendly!
Best internet service provider I have ever used, by far.
I love my USI. Best provider in the Twin Cities.
Dissappointed in Windstream. Can never connect iPad after 6 pm.
TASTIEST internet around. High in fiber
This has been a great service for our house, fast and always reliable.
Up front prices, cheap, great customer service. Good riddance Comcast
The fiber optic is fast and affordable! I hope it becomes available everywhere in Minneapolis.
Ran into a technical issue involving equipment return that customer service was willing to resolve. Thank you!
Great service, cheap prices, friendly support, on time at their appointment. I mean what s not to like 🙂
Fast, efficient and very friendly service. I could not have been happier. Solved a problem I did not even know I was having.
I am a huge fan and am writing this to make up for the fact that I am moving to a place they don’t (yet) reach. Hope you make it to Linden Hills soon!
Best ISP ever. Their Service area is affecting where I am willing to move even
They have great customer service I’ve been very pleased switch to them
If you live in an area where US internet has coverage and you’re using a different internet service provider, you need to reevaluate your life choices
Great experience as always. Ticket #973070. Very friendly and helpful even though the problem was on my end.
Best internet provider in the twin cities both fast and affordable service.
DeAngelo Burton took my customer service call this morning and quickly found the problem and fixed it. Very pleasant experience.
De’Angelo was extremely helpful and patient testing the connectivity of our fiber setup.
Best provider in town. Best bang for your buck by a mile. Their network is extremely solid.
Andrew S. was great help in setting up my new apartment’s internet. He went above and beyond!
Most annoying company ever! I receive spam through regular mail literally every week from them. Is this even legal?? I would never hire internet with them.
I just called to make some changes to my account. The call was answered quickly and the changes were made directly. Excellent customer service.
Internet has always been great, and Andrew provided quick and excellent customer service, very impressive!
Great customer service. I felt like the agent was very knowledgeable and had my best interest in mind.
Their Tech, named Andrew, has a beaucoup skill set. He knows how to research and solve the problem. This guy is Great!
US Internet is great. I had to cancel service because of a move, but I wish I could have brought them with me!
DeAngelo got the system running from a crawl to a blaze. Got good directions for future problems.
He has a great accent.
Everyone needs cable. When I make it fast. The keels very fast turnaround times are sometimes slow getting the cable dug in.
US internet customer service is very helpful and informative they are the best tech support I have ever dealt with thank you De`Angelo Burton for all your help!
Customer service is the best around. Love being able to talk to someone local when I want I want to change my account information
Scott L, AMAZING voice, service, attitude. Everyone in customer service should have his qualities. Thank you Scott
Customer service is great! I called to resolve a billing issue and Tracy went above and beyond to fix the issue in a courteous and prompt manner
incredibly fast, great price, and amazing customer service. It’s great to be free of comcast
Worked with a gentleman named Nathen! So friendly, personable, prompt, fast acting, and made my process of signing up for Internet super easy. Thanks for everything.
Fast and reliable, by far the best ISP I have ever experienced.
Fiber is second to none. If you live in the coverage range you owe it to yourself to switch to USI Fiber.. cut the Comcast!
Fast, accurate, well directed customer service. Delivers exactly what they promise. Extremely curteous. Definitely a customer for life.
Could not be better. Everyone I’ve interacted with, whether it be on the phone or in person, has been extremely knowledgeable and personable. …
Always an amazing customer service experience. I really value the commitment they make to reach out and actually help you with your questions instead of trying to sell you something. LOVE LOVE LOVE
We can’t get over what a joy it is to deal with your company. Tim A+. You went over and above,
And so quickly. Almost unheard of these days. Thank you.
Great price, service, performance, transparency, and protection of digital rights.
Highly recommended, cannot wait for more coverage areas.
It’s my own views: Brenda you’re one of the best customer service representative served me today.Your approach, question,answers you give,explanation uptodate. Thanks,keep up. Peter customer.
De Angelo was super patient and walked me through every step. All previous contacts with the company have also had great response time and customer service.
Nichole was a model of everything customer service should be. She deserves a promotion and a pay increase. Thank you for making my day better!
This Internet company is great until a problem arises. I have been without Internet for 11 days now. I am told someone will come to fix it and they do not show, customer service has been incredibly unhelpful. Very disappointed.
Great speed for a great price! Customer service is excellent! Can’t go wrong, way better than Comcast or CenturyLink!!
I get my email support from USInternet since I’m out of state and their tech support has always been extremely helpful on the rare occasion that I encounter any problem. Great company!!
Best ISP ever. The customer service is fantastic and their service is more reliable than anything we have ever used. Go USI!!!
DeAngelo is awesome! He helped me realize that I was using the wrong username and that’s why I couldn’t connect..duh!! Great job, USI!! Friendly, fast, courteous service..as always!
Great internet service, and outstanding customer support.
DeAngelo was very quick and helpful in troubleshooting my internet setup/connection on my new internet service w/ USI Internet fiber optic. …
Had a very positive experience with Christian F. tonight in troubleshooting why I had no internet connection – He was very helpful and we walked through the various steps to get me back on line – it worked – and he always spoke very …
I was having trouble accessing the internet via US Internet’s fiber optics and my Apple Airport. I called and talked to Josh. He was super helpful and got me up and running in no time. Way to go, Josh!
Just got hooked up and couldn’t ask for anything better, the internet service we got is outstanding, also the customer service is above and beyond any other I have ever had with a tech company… Very friendly and knew exactly what they were doing all the way around!!!
Us internet is a great service at an incredible price.
Tim Iverson- One of the great service reps there is a pleasure to work with and knows the technical details of his trade.
The Internet is great, and the customer service is awesome. The service team is very professional in how it handles question and concerns. I am so glad my new apartment already is USI ready!
Fastest internet at the lowest price, fiber optic is outstanding! Technicians and Support staff will go the extra mile to fix any problems.
Love this company. Locally owned, fair pricing, excellent service. No issues in years.
US Internet was able to get my apartment wired, piped, and set up faster than the quoted time they gave me.De’Angelo Burton and the rest of customer service is knowledable and quickly troubleshoot my issues.
Andrew was awesome and helped me get my payment details sorted out. Give this man a promotion, a raise, two bottles of his preferred beverage and at least one trip to a day spa.
Kiersten was so helpful and friendly! FIrst I didn’t need to be on hold to talk to someone, and as soon as I explained the problems I was having with set-up, she explained very clearly(which is helpful being I’m NOT “tech-savvy”) in no time at all what steps I needed to do. I was grateful and am now set-up! Thanks Kiersten!
Folks, I NEVER complete surveys as they are way too over done and it is rare you ever get service above what you would expect. Today, Tracy at USI was a delight and I was delighted despite prior experiences with USI personnel note being …
US Internet has been patient and supportive when giving technical support over the phone! Last night Nathan a tech from US internet spent an hour with me on the phone giving technical instruction to get our internet connection back on track! Thank you Nathan N.!
Bait & Switch technique to get me in with a 50mbps at $41/mo all in and then “giving me more speed” and bumping me to $56/mo is pretty shady. What individual household actually needs 300mbps upload/download speed?
Amazing ISP. Had their service for a year and would have continued service of offered at my new location. Speeds were as advertised. (1Gbps in my case) never experienced an outage with prior communication of maintenance
Joshua C. and Brenda totally rocked it! They were attentive to my needs, helped me out and fixed my problems. I highly recommend USI to my friends because of the customer service they provided me. …
A1 customer service. Very responsive and genuine employees. No hassle & affordable. Representatives are available 24/7 which I find convenient. It’s the USinternet for me.
Local company fighting the big boys. Lightening fast internet no drop offs in speed. It’s the future. …
Tim Iverson helped me resolve some complex router issues I was having right after moving residences. He went above and beyond what I expected, and was incredibly patient as we worked through a frustrating network problem. Awesome job; thank you.
Service has been flawless and the price doesn’t mysteriously keep rising like Comcast. Same flat rate every month with no extra fees. Best deal in town.
We had the pleasure of working with DeAngelo Burton at US Internet this morning – he was amazingly patient with us as we worked through our lack of connection to the internet and talked us through rebooting our system. Which we did while I …
Not happy with this provider. 4th time since sibscription there is NO internet and NO backup optiom from the company to connect to the web. Always on a WORKDAY. It hasn’t been a year since we subscribed. I work from home and US Internet is …
Simple we’ve been having problems now for the last 3 years.
It’s simple Old outdated Modem’ that they refuse too upgrade. We have been paying for 6 MG Connection and very lucky to get all six meg, Heck be lucky to keep …
Speeds higher than competition, cost lower, and never had any outage. Can not say the same for my past experience with DSL and cable. I would highly recommended regardless of what options are available. Fast. low-cost, and reliable. Cant ask for much more.
Literally the greatest internet company ever. I had to cancel after a month and without asking they said they’d refund me for the second month I had already paid for. Truly …
The technician who finished the install neglected to provide the appropriate cable, or explain how the system should be set up. It didn’t work. Once I on my own got the needed cable, Josh was very helpful in figuring out what had happened, and what I needed to do to properly set it up.
Tech support is AWFUL!
You’ll have to figure everything out on your own when your internet doesn’t …
Scott was incredibly helpful over the phone in helping me get started with US Internet! I found out that fiber was coming to my neighborhood, and he was able to have a crew install a new internet jack the next day at no charge. Thanks, Scott and US Internet!
I am a new US Internet Fiber customer and I had some technical issues getting my home network and all of my wireless devices switched over from Comcast to US Internet. Tim – a US Internet technical expert, walked me through all of the …
I found very disappointing an unilateral increase in the monthly billing for about 40%. No options to have a different plan within the budget that I can afford. The service is good, I don’t need the extra speed, I rather have a more affordable monthly bill.
I would like to recognize Scott M. Who helped me get reconnected to my Wifi today. He was professional, kind, and really guided me quickly to solve this. All technicians should be so good! Thanks for all the help, Scott, and USI for having him on board, as service really matters!
Cody H. provided great customer service. I called USI because my internet was slow and he informed me that my neighbor’s wireless router was interfering with mine. He originally stated that there was not much I could do about this but he …
The technical help from US Internet was fabulous! I got a real person on the phone within minutes, and he stuck with me until the problem was solved. I needed some new hardware from the company, and I was able to get it within 30 minutes and it was already programmed and ready to go for me.
They are not open 24 hours , I called them at 8PM Tuesday nobody pick it up include the techSupport department. Just keep ringing and ringing.Idk what said this place open 24hr? That is not true. …
US Internet tech support (D’Angelo thanks!) helped me solve an issue that was concerning me for months. I have always had positive experiences with this company which is especially helpful when one is not a techie and needs clear directions and explanations to solve problems.
Our family’s US Internet fiber-optic connection has worked flawlessly. EVERY time I run a wi-fi speed test, I get exactly the speed I signed up for (50MBPS). Having a customer-focused company behind a true fiber-optic network A) provides …
Andrew did an amazing recovery from my impasse trying to install a new fiber router which had a dearth of instructional help. Like: 1. “Turn on the router”. Was totally missing and yet he figured it out. Very patient and considerate. …
I just wanted to comment on the very helpful service I received from Scott when I called because of Internet connection difficulties. I’m not extremely tech savvy, and he was really patient and explained the issues as if my professor of …
I was having tons of problems with my internet. Had a couple service
guys come out and they just never fixed the problem. I called US Internet
on wed. and Nathan N helped me out suggested I update my router and told me how …
By far the best ISP I have ever had. It’s a bummer that their coverage area is so small and I am moving out of it. I can’t wait until I can get US internet again! Please add coverage to the Sumner Glenwood neighborhood!
Great alternative to Comcast and Century Link. Much faster and at a far better price. Hopefully they’ll expand to the Northwest metro soon.
So knowledgeable, patient and helpful with my needs and questions. Not at all about getting a sale. All about making sure the customer is, or will be happy with their internet through USI. Even went as far as helping me with my current internet issues not through USI. Really hoping their fiber optic will become available in my area!
Always a great experience with US internet! Today De Angelo quickly answered all my questions and resolved my two issues, logging onto the internet account and changing my credit card expiration date. Thanks US internet for your great service.
Proud customer for 2 years. US Internet is a far superior ISP than other offerings in the area. 5 stars for speed, reliability, price, and even customer service.
I’ve spoken with DeAngelo on more than one occasion, and have always had a professional and courteous experience with him. In general, USI Fiber is consistently fast, I don’t remember the last time we had any downtime, and the gigabit speeds are really consistently close to 1000MBps. I would highly recommend USI Fiber!
US Internet’s fiber-to-the-home network is among the most modern and well-engineered fiber networks in the US. You simply cannot go wrong with USI’s fiber internet service. Their network speed, reliability, responsive customer support, …
For the most part our Internet speeds are good, although at night they can be slower and intermittent for watching movies. HOWEVER – Brenda in Customer Service is a rock star! She just called back to follow up on a problem and explained …
I am disappointed that US internet changed their pricing structure and removed the $35/month 50mbps plan. Now their lowest is $50 300mbps way more speed than I need. Sadly, they are still the best option in the area in terms of hassle/cost. …
These gals/guys are the best! Without a doubt, the fastest and the best value. Amazing customer service too. A contractor inadvertently cut my fiber line. The USI crew was out in less than a day digging and re-placing the fiber line. Amazing. Thanks USI!!!
Fastest fiber internet in Minneapolis! We love US Internet! Great customer service, all US-based, and their services are phenominal! We’re so glad we switched from CenturyLink. We do not regret it. 10/10
Consistent reliable connectivity. A huge upgrade from our previous provider at a fraction of the price. Lightning fast speed for both uploads and downloads. Great for gaming and streaming. Quality of life is now trending in the right direction.
The experience of having US Internet (on a land line) was, at times, like talking to someone under water (bubbly, interrupted audio). Also had dropped calls. The experience of canceling the phone service was terrible. Talked to three …
Best internet provider I’ve ever experience! Glad I could find a provider that could save me from the hell that is CenturyLink and Comcast. And the customer service is actually helpful, thanks TJ S! And my bill in consistently the same amount unlike with other providers.
I spoke with Andrew at US Internet. He was extremely helpful and informative. I learned that USI is a huge supporter of net neutrality and that the C.E.O. has spoken publicly to that fact. Andrew helped me get services set up quickly, …
Deangelo Burton, thanks for more great customer service from USI. Someone should give you a raise. While I struggled with my internet connection and had to cancel my account, my experience with USI service has been excellent. I will seriously consider coming back when fiber optic is available in my area.
After a frustrating few months involving the perfect storm of if it could go wrong it would, I finally had my fiber optic installed. I was promised that it would be very simple to connect and everything would transition smoothly. Once …
DeAngelo was super helpful and kind. Definitely willing to do what it takes to make sure everything is understood. Re: USI The city wifi isn’t the greatest and the nodes went out a lot by my old apartment, but the customer service is …
D’Angelo was very responsive to our internet problems. He diagnosed the problem over the phone very quickly and offered to provide an updated modem at no charge the following week. I love that I can get technical assistance 24 hours/day, 7 days/week!
US Internet has one of the best customer service groups I’ve worked with. They are always polite, knowledgeable and able to quickly fix any problem I might encounter. In combination with low price and awesome internet service, they are outstanding!
Nathan at US Intrrnet customer care was absolutely phenomenal. Not only was this the single best experience I’ve ever had with any company to date but this was also the best customer care representive I’ve ever had the pleasure of speaking …
Called to increase my service from 50 to 100Mbps, spent 2min on the phone with the service rep and she said it would switch within the hour. Not even 2 more min after the call my speed increased. Seriously good service and props to them for turnaround time.
I have always had good experiences contacting USinternet for help with my service.. This last time was especially good and deserves an A+ rating. A certain Scott Lunsford answered in the technical help department and with kindness, good …
We could not have been happier with our US Internet service- both customer service and internet performance. …
We recently went live with USI Fiber. Initially there were some hiccups with our connection. Apparently the link to my home was incorrectly categorized. I worked with customer service representatives twice. The first time John walked me …
I live in an apartment building that was wired so I was up and running in about 15 Minutes after I called. I got the 50 Mbps up/down for less than I was paying for Comcast economy internet. I did a speed test and it wasn’t exactly as …
Worst customer service I’ve come across in a long time. When I called to fix a problem with my bill I was belittled and treated like a moron by the CSR, their supervisor, the technical support and the top supervisor, Sam. One employee even …
We have had daily intermittent internet for a number of months and it has taken 2 months to convince US Internet to make a service call to identify the potential issue; this is after 4 phone calls / complaints to them. When they arrived, …
Customer service is outstanding. Kudos to Nathaniel and Quinn for helping me out with setting up the internet connection. …
USI is great! Definitely the best ISP in Minneapolis. Here’s why:
1. Simple and affordable pricing. You pick a speed/price and it stays that way unless you choose to change it. No introductory pricing that later goes up. …
I opened a ticket with USI and explained my situation at home in detail.
USI responded in a few hours and without my pleading, mailed a replacement router to my home. Now, here’ the best part; My spouse opened the box, unpackaged …
My wifi connection was slower than usual and so I called tech support. I got a human after selecting just two options on the answering system. De’Angelo was my tech support and he was very helpful. He figured out my problem within 3 minutes and got it solved in 10. Great service, especially when compared to Comcast (grr). Thanks!
US Internet Fiber service in Minneapolis for $50 a month without a contract! What a crazy good bargain and I’m talking 300 Megabytes per second speed. The speed test meter just flies on super fast. My Wi-Fi downloads are blazing fast too.
Started using US Internet back in May and wanted to try them out before writing a review. Install was fast, simple, and the tech was very knowledgeable. The quality is the best in town (I’ve had both xfinity/comcast and centurylink). The …
Fast, reliable internet with no downtime. No surprises on your bills or contracts to frustrate you. This is a great value and speed tests indicate upload and download speeds sometimes better than what I pay for. Customer service is always available and helpful. For the record the product I have is fiber.
USI fiber is hands-down the best internet service I’ve ever had. It is also the cheapest internet service I’ve ever had. Incredible speeds for less than a cellphone payment. I’m glad there are companies out there who aren’t trying to rake …
Not only does this company provide exactly what it advertises (a rarity in today’s hyped consumer marketplace) but its staff (like Scott L) offers incredible help and support. SUMMARY: If you have access nearby to this fiber optic service dump your current on-line provider as soon as possible!
Great customer service. Excellent price. Reliable. If cable companies didn’t totally suck, they would work like this. I’ve had a lot of ISPs in the past. But this one is, hands down, the best.
Customer service is responsive and the fiber service is extremely fast, not to mention cheaper than the price gouging I was getting from CenturyLink for a measly 10 Mbps. For people who are having problems with the fiber speed: I suspect old wireless routers which can only ever be about half as fast as claimed on the box, at best.
I’d been very happy with my USI wireless service, and I recently became connected to their fiber optic service to my home. The USI folks were very helpful all along the way in helping my switchover. Love the fast speeds I’m not getting!
If you are in an area that can access USI’s fiber network, do it now! If not, start lobbying your city to get USI fiber! This service is awesome! Crazy speeds, massive bandwidth, ultimate reliability, and inexpensive! Yes, every …
1. Their internet service is great. Top speeds for low prices. The internet very rarely goes out; in one year it’s been out twice in my Uptown apartment, and only one of those times was the issue with their network. …
Just got off the phone with Christie @ US Internet.
They continue to be the best internet provider I’ve ever had the pleasure of …
Comcast was one of the worst companies I’ve ever worked with. US Internet has been flawless so far, much more affordable. The customer service has done everything I’ve asked and the wait time was extremely limited.
so bad. my comcast from 2013 runs better than this wifi or wired. when i asked for help on fixing my speeds all i was told was to get “shorter wires”. I do it and guess what? same problems. ive given it about two weeks just to see what the …
The initial planned go-live date at my house was posted as 10/31, but didn’t finally occur until 12/6. Tip: Wait until you are live before cancelling your current internet provider, and you will be satisfied with the experience. I’d give the install process 2 stars, but their customer service deserves 6 stars.
De Angelo was super helpful troubleshooting with us on the phone as we tried to figure out our problems. Turns out we needed to move the modem, get a new broadband router, and talk to our neighbor about using a different channel. Talk …
Excellent service and excellent customer service. I have nothing but good things to say about US Internet; especially their fiber service. They will work with you diligently if ANYTHING goes wrong. Not to mention they offer incredible …
I began talking to USInternet Support on May 3rd enquiring about their service. A support person replied to me within the hour and explained the process. There would be an agreement that needed to be signed by my Condo Association, then a …
We are lucky to have US Internet pushing data the speed of light in our neighborhood, and if they service your area you really ought to make the switch. Just tonight I called tech support to help me switch over to a new router and bump up …
Their TDM Service is pretty terrible. I’ve had it for ~12 months, and its gotten worse over the time I’ve had it. It started out mediocre, got the 50mb/s I paid for most of the time and had issues 1-2 days a month, but now I’m having issues …
I never ran into any issues with them, and every encounter was very smooth and painless. They had good prices, and when I had to cancel my plan, it was painless and easy. They will be my first choice next time i need to set up service.
I’ve had their WiFi service ever since it started, and now I’ve switched to their fiber service. The company and its employees have always been great. They’re friendly and they know what they’re doing. (Unlike Comcast and CenturyLink!) …
This was my first experience with US Internet and it was great! Amanda helped me set up my service and she was so friendly and helpful. The customer service, lower prices and internet speeds make me so excited to cancel my Comcast account and try this company.
I lived in St Louis Park and had Century Link for almost a year. It was terribly slow but compared to xfinity was cheap (“100mb/s” level equaled out to about 10mb/s). Then US Internet installed cabling in my apartment. I figured it would be …
I have been extremely happy with my US Internet service, both internet and Ravon phone. Because of changes in credit cards, chip cards with different numbers, etc, I was notified that my card was not accepted. When I called customer …
I signed up for Fiber this week and Amanda C was extremely helpful in answering any questions I had. She was also was very polite and gracious, proactively contacting my landlord to talk him through the installation process, and actually …
We had USInternet for 2 years. They were by far the best service I have ever had. We paid $40/month for 50up/50down fiber internet. We were never bothered with attempts to increase our payment and consistently measured up and down speeds …
My experience with US Internet was terrible. They left fliers on my entire block advertising that fiber internet service was now available to us. I called and signed up for the service. They set up a half day window for a crew to come out …
Best deal in high speed internet in Minneapolis. Easy to set up service. Cancellation when moving to a new apartment was a 5 minute process.
There are no hidden fees. Price was bumped up once by 10%, but is still half the …
I have nothing but praise for US Internet and for DeAngelo Burton, the customer service representative who helped me today get my system “turned on.” He walked me through various steps to get my computer to recognize the network so I could …
Amazed – especially given the price. Installation of both internet and telephone service was very professional, efficient and pain free – not a glitch. …
Our service sucked because it kept dropping and resetting constantly. We had 2 different IT people verify our router and settings were right. Some days it would run fine, other days you couldn’t get through any productive work because …
Having US Internet’s home fiber service was a breath of fresh air after dealing with the major established ISPs for so long. US Internet’s service was easy to set up, worked flawlessly, and was reasonably priced. The ONLY complaint I have …
US Internet’s customer service is exceptional. Phone calls and emails are answered quickly, and the staff and management are friendly, cooperative, helpful, and professional. Their knowledge and advice regarding their Internet service, …
*Edit* USI made it to my house the day after I posted this and got it taken care of. Thank you for the quick turn around!
I had USI at my apartment loved it. Moved to a house and needed to get the house …
I’ve been a customer with U.S. Internet for several years. I’ve never had an issue until our recent move. …
US Internet is the best ISP I have worked with in the past decade. They are reasonably priced, I have not had issues with speed (download/upload) even at the lowest MBPS service. On top of that, they answer the phone quickly and provide prompt customer service.
I have the fiber service from US Internet. Amazing customer service. Fantastic bandwidth. Remarkable price. Ease of set up is stunning. I literally connected an ethernet cable from a port in the wall to a brand new router and an ethernet …
Thank you to Colin for getting my connection fixed! Had an issue with initial setup and both calls to tech support went directly to someone that sounded to be from the local area. They ended up needing to send someone out, and fit me in …
Wow, what an amazing company this is.
After having scheduled the activation for my gigabit service the week prior to …
The best internet service I’ve ever had. Unlike CenturyLink or Comcast/Xfinity, USI never engages in painful practices like forcing you into contracts and modem leases, tripling your bill unless you call for another “deal”, or throttling …
The best! I was hesitant to sign up with a smaller internet provider. The fiber to the home, 1 gig speed, and customer service is all top of the line at an affordable price. I work in the telecommunications industry so I understand how well …
US Internet is the best internet service provider I have ever had. I have never had an issue with outages, their prices are reasonable and I’ve always had great experiences with their customer support. I hope they continue to expand the areas where their services are offered.
US Internet is fantastic! I love it!! It is way better than my previous internet provider, Comcast. USI has incredible customer service. My credit card information was recently stolen and I got issued a new card with a new number. I …
This is the best internet company ever. Friendly staff incredible service, incredible speed, inedible price. I have fiber service, and it is truly amazing, provided by the most helpful friendly people ever. Also USI’s commitment to Net …
Love service never had any outages unless it was because electricity went out in neighborhood. Price was excellent for the service too and no contract. Always had wonderful customer service too. Please dig fast! We would love to have your service again at our soon to be new home.🥰😉 …
Updated: They fixed us up and now it’s working great! Hits at or above 100 mbps even with multiple streams running and upload speed is around the same! Great price. Great customer care. Only issue is how long it took to become live in our …
Andrew S. did a phenomenal job assisting me with internet troubles today; he was very knowledgeable and fixed the problem immediately and professionally. Not only that, every time I’ve ever called USI (probably 4 times in the past 2-3 …
Overall, I like USI, and their prices are very good. No more Century Link/Dinks to deal with. They won’t be missed. I have both internet and phone. Both work as they should. My only complaint would be with their call center. There can be …
I was extremely excited to be moving into Minneapolis and have the option for 1GB internet. Better yet I wouldn’t be dealing with the large companies and paying ridiculous monthly fees. But I was never able to get it started. …
Simply the only way to internet in Minneapolis! Friendly and helpful customer support folks, the best bandwidth/price ratio, and no throttling. I rarely have to call about something but today I had an issue, the tech Amanda C. helped me …
Love love love US Internet! I no longer have to deal with the devil known as Comcast. They have fair pricing and reliable service. The customer service is great and you never have to hear “hold while I transfer you to yet another representative”. I would give US Internet way more than 5 stars if I could!
I have nothing but good things to say about US Internet. When you call the office, someone in Minneapolis always answers the phone. I submitted a question yesterday because my internet was shaky and they called me within a couple hours with a solution! Great customer service and no nonsense pricing/installation.
I used US Internet Gigabit fiber service for about 2 years. It was always rock solid and super fast. I’m moving out of state … called Andrew at US Internet to cancel and he handled everything quickly and efficiently. I’m sad to no longer be a customer of this great service-oriented and cost effective firm!
I don’t write reviews. I’m a notoriously hard customer to please. After we had our Internet installed and finalized, my roommate said I should write a review because of how happy I am with this service, so here I am. …
[Edit: They have finally rolled out service to most of Powderhorn and Phillips as of 12/2021. Their service and customer support is excellent so I’ve bumped up to 5 stars.] …
Hands down the best Internet service experience I’ve had. I switched to US as soon as it was availible in my neighborhood and have had no problems. The customer service is impressively helpful, friendly, and quick. I’m sorry that I’m moving …
Excellent customer service/support! Superior internet speed!
Excellent customer service! Quick and professional. I submitted a set up request online. I called the schedule an installation, and upon receiving the dreaded recording, “we are experiencing unusually high call volume right now,” I sent …
US Fiber is amazing. I cannot say enough about how great their customer service is. From set up to any technical problems they have all been resolved quickly and professionally. I never write reviews , but US Fiber , and their team, really are the best and deserve to be recognized.
Upon moving to Minneapolis in September, the owner of my building recommended US Internet because of its competitive price point and because it was already set up in the entire building, so my connection would be instantaneous upon opening …
Seriously awesome customer service. Take Comcast and make a company that is the complete opposite in customer service and you get USI. If you’re in their service area you need their fiber internet.
Amazing customer service. Contractors cut the line to our internet, while working on our house today and customer service rep Andrew went out of his way trying to get someone out here(Friday afternoon) before the 3-day weekend. Colin was …
We had USI fiber at our home in SW MPLS. It was always solid and never had any interruptions to speak of in our 3-4 years of service. Now we live in Edina 8 blocks away from USI service area and I am begging you to expand to eat Edina as …
I am a sysadmin for a multi-site/multi-state company so I work with several ISPs to include Comcast, Spectrum, CenturyLink, Verizon FIOS, Armstrong Cable, Mediacom, and others. I am lucky enough to have two of my locations fall within US …
US Internet is by far the best internet provider, period. I had them for about 4 years and I only lost connection twice, and one was a pretty heavy storm. Getting set up was a snap, no one tried to sell me anything I didn’t want or need, …
Had a great experience with them. Never had an outage and always had fast speeds at all times. I install cable and the speed was always as advertised. Price was great and never fluctuated or went up while I was with them. Only reason my …
[April 2021] I’m updating my review 2 years after the first one. It’s still 5 stars, and if I could give more stars, I would.
US Internet has been our provider for residential FTTP internet service since …
Our service was just connected today, and we have super fast speed! Tech support has been great, our installation went very smoothly, they set up our wireless router for us at no additional charge, my bill will be a fixed fee each month …
The service itself is outstanding – I have their fiber internet in my home/rental property, and the speed is enough for almost a dozen people using it for streaming all at the same time. But what really sets them apart is their service. …
Best communications company I have ever had services from. Very fairly priced. Customer service is exceptional. When my internet cables were accidentally removed from my building by neighbors, they were out first thing the next morning to …
Reasonably priced, speedy internet, reasonably priced, functional rental equipment, and stellar customer service. What a refreshing experience. Shout out to Brittney and Jordan for helping me figure out the problem I was having with my wifi connection.
I had a terrible experience trying to get US Internet fiber installed to my house. It’s been seven weeks since I submitted a request for service and I still do not have it. I called their customer service and was shocked at their response. …
October 2021 – Following up to say this company is still great. I’ve used their service for more than 5 years and have been very happy with my internet performance and customer service. …
Beware. If you sign up for US Internet, even when your address is on the coverage map, it will take MONTHS before you receive service. I signed up this afternoon and scheduled an installation for Friday. It wasn’t until after completing the …
The USI fiber is the best, most dependent internet I have ever had. We are a household that cut the cord and we have the speed and bandwidth to run everything with no interruptions or lag. I haven’t compared prices but when we got it ir was the best service for the money and there’s no way I would use Comcast or CenturyLink again.
I have never seen speeds so fast or latency and jitter so low. These folks are not messing around and their prices are shockingly fair!
Best customer service I’ve ever experienced. I’ve had 4-5 interactions with US Internet where they responded the same day and delivered a satisfactory outcome. Today’s was the most impressive as I submitted a support request at 9am and …
I call for help with my Wi-Fi disconnecting and have great conversation with technical support Robert. By the phone he fined my problem quickly and we fixed it together.I was happy to have back Wi-Fi connection. Thank you Robert very much!
I have never once had a service interruption in 7 months.
Unlimited FIBER for the same price as limited cable with other big-name providers. Top it off with excellent customer service, USI is great.
EDIT: My disconnection issues were due to a bug introduced by a new Windows update. The review has been changed to 5 stars. …
Amazing customer service! I had an egress window installed and needed the internet line moved. Jamie and his team arrived maybe an hour after I called the customer service number. They got it all fixed within an hour and we’re very friendly and easy to work with. Would HIGHLY recommend this company. Great to work with!
Great Internet service. Back about a year or two ago, I was having a problem, and they came out, diagnosed a bad cat 5 cord, replaced it and didn’t charge me.
Randall (or Randy?) at customer service was very helpful and kind and had great advice! Huge shoutout. The internet connection is great too–often have multiple streams and videocalls running at once with no problems.
Their customer service is outstanding. I called on a Saturday morning. The phone menu is short, the CSR knows who I am based on my caller ID, the entire experience is outstanding. I paid a bill in less than 2 minutes. Plus their internet is 10/10!!
Needed to get a non-contract bound internet service for my place and decided to go with USI. Easily the best experience I’ve ever had with an ISP. The setup process was smooth and seamless. …
I’ve had the pleasure of being their customer for the better part of 2 years. The connection is super fast, very reliable and also extremely affordable. …
Hands-down the best ISP in the Twin Cities metro area. If you are lucky enough to be in their coverage area, they are the only provider you should consider. …
Initially had a bad customer service experience.
I have somewhat of a niche problem. I was wrong about what was causing my issue, …