As a DNV-accredited health care facility, USC Verdugo Hills Hospital places a high priority on patient safety and quality care. Finding safer and more … See more
(Translated by Google) We went yesterday for an emergency, after spending 5 hours without attention in the Deprororable ER of Hutington in Pasadena. In the executioner they treated us like people and urgently, they attended my wife, …
Went in for abdominal pain. A PA saw me. Was in excruciating pain. This has happened before and I needed to be admitted. Finally after many tests they found out what was wrong. I told this to the Physician assistant and requested she call …
My biggest issue with this hospital is reaching the right office to speak to. I got 2 missed calls & 2 voicemails from a doctors office, to schedule an appointment. When I called back the exact same number, I was taken to a generic …
I will never visit this hospital ever again. I was admitted as a patient in emergency department. I had provided my insurance and everything and yet again! I was billed a huge bill to my house and they did not even bothered to charge from …
This place is highly unstaffed you have to wait almost 30 min for assistance there is no communication with anyone here and if you say something you are made to wait longer for help will never go here again
Very bad hospital I went with my 3 years old son to the emergency I had to wait for long time and the charges was really very expensive for who doesnt have insurance The bill was really high. I dont recomend this hospital at all
The most horrible uncaring hospital in this era. No dignity no compassion, neither from the doctors nor the nurses. No care whatsoever, where is the board, how can they let this go this bad!!@
Such an awful experience here..stuck in a storage room.. came in in pain and left in pain..was told to come back if pain persists?? No real help here at all…
Rude staff, got cancelled once and another time I arrived it appeared that doctor called in sick and nobody called and informed me.
The worst place ever. Definitely not coming back here.
I visited the radiology for the cat test my doctor told me I have ppo insurance they asked me $300 copays my insurance pay another $325 and again they bill me $171 they told me facility fee I just asked them if they can gave me discount …
Horrible experience ever…… The nurses were ok the doctor was rude as all hell….. Took forever and seemed anoyed…. Never made eye contact with me or my husband.. Very short, cold and omce again rude… It was a female doc.. Didnt catch her name
When I read all the bad reviews and my husband was inside, I got scared! We don’t have any complaints, staff checked him in fast and did what they had to right away. I’m glad I took him in right away
I have been going to this hospital since it opened for myself, family and friends. The director has made a great impact and the last ER visit for my mom was some of the best customer service ever experience at a hospital.
One of the best all-around medical facillities you’re ever going to find – treating a wide age-range. Having World-Class specialists and surgeons, right there on staff/the premises. They’ve saved my life many times over.
TaDa!!! After watching my delightful community hospital deteriorate for decades, I find myself an inpatient.
Well, the food is still inedible – seriously – but staff show wonderful improvement and the facility is lookin’ good. Many thanks USC!! Royan Herman
This is not a place to go for any type of Emergency situation. The staff here needs more training on HIPPA and being more sensitive to disabled patients. A lady in the waiting room told my deaf nephew to be quiet. She was angry that he was …
Went to ER with my son that had fever over 103 and rhey didn’t care waited for over an hr in waiting room with my son crying. POOR ER staff uncompassionate and in the end I ended up with a problem with social services because of their staff …
Los Angeles’ newest NICU and the only NICU in Eastern part of Los Angeles County offering 100% private rooms for every NICU baby. In conjunction with a state of the art birthing center that focuses on the mommy – baby and natural methods …
I was there from 3-27-13 till 4-13-13 for blood poisoning the nursing staff excellent Dr. Ann deadly I had dementia from blood poisoning. I was released 9pm did not know my name where I live phone number could not walk more than 500′ across …
I wish I could give it 0 stars. As a USC alum, I’m embarrassed by it.
They lost my Dad’s belongings during the transfer from ER to a room. He was a fall risk and they didn’t monitor him. He fell trying to get out of bed one …
Beautiful hospital. I especially like the garden atrium. Some of the staff were enjoying their lunches outside. Came in here for the EV plug-in parking. Road-Life Saver!
Do not go to this hospital for any tests! They overcharge for all lab tests, medical tests and imaging. They also threaten you with collections if you simply try and ask them to provide an itemized bill of their services. Profiteers!
My name is Knarik Eyvazoff, a cancer survivor from UCLA, for 22 years, I am an retired accountant, 74 years old with a lot of health issues. on Oct. 26,2015 my husband took me to Verdugo hills hospital/USC emergency, were the Dr. in …
My Mother is getting excellent care with a very professional and attentive medical staff. The care advocate Naomi explained in detail her condition, treatment and answered any questions I had. Very impressed with this facility.
Watch out for their ER Dr. John Crab -crabby like his name and totally uncompassionate! I was in excruciating pain due to original chest pain, but then nurse Monica shoved my back when turning on my side then grabed and twisted my arm with …
This organization bills you months after you are out of there and you already have paid everything.
When you call, they may say that you dont owe anything. …
I wanted to extend a heartfelt thank you for the fantastic Team of case managers at your Behavioral Health Unit. Mrs. Gohar , Mr.Nicky and Mrs. Taty’jana.They are dedicated, thoughtful, and compassionate professionals ! always going above …
My main complaint is about the on call doctor A. Dorian. I went into their emergency room at around 3:00 am with a kidney stone. I was in excruciating pain and had been throwing up repeatedly. The waiting room was completely empty except …
Although their emergency hospital is not an advanced facility , but the doctors do their best to help you. The big problem with this organization is that the staff are rude ( mentioned by too many patients) ,they should be nicer so they make it up for their limited abilities.
Doctors do not communicate. Doctor discharged my dad when he clearly wasn’t ready. They gave no resources or help. My dad needs 24 hour care but the doctor didn’t “authorize” it so now I’m stuck not knowing what to do. I call them and get …
Dear whomever it may concern,
I am extremely disappointed to share that the quality of care here at Verdugo Hills Hospital of USC has been an awful experience for me and my family. My …
In the waiting area with my dad so he can donate blood for his up coming surgery. We had an appt. for 12pm, we arrived at 11:30. A nurse walks up to my dad and asked if he can come back 30 minutes later. We asked why, the nurse told him …
Horrible horrible place doesn’t even deserve one star. Doctor was extremely rude and dismissive. We were recommended to go here to get a psychiatric evaluation by a social worker due to my fathers mental health. My dad has many physical …
Since USC took over, this Hospital rates (one) or even less. I WILL TRY TO AVOID HERE AS MUCH I CAN.. ER Staff are nice, but unfortunately they ONLY HAVE ONE DOCTOR for the entire Emergency Room…obviously it takes FOREVER until you get …
outpatient surgery was well coordinated from pre admission to discharge. Free parking, easy access to the entry, and great guidance on where to go and what to do.Vary caring nursing and volunteer staff.
Absolutely horrible!! As anything accociated with Glendale,ca My wife was admitted at 2:am on a sat. After we were refused transport to Huntington Hospital in Pasadena because of vomiting blood and a deep conjestive cough that caused the …
Do not go to this hospital if you are concerned about your health or your family’s health. The inpatient patient care is below par and so is its ER and Radiology. My mother had MRI done as an outpatient at the hospital and when the specialist looked at the results, he said that the 2 MRIs are contradicting one another.
I was scheduled for surgery a month in advance. I got time approved off work. My GF got time approved to care for me after surgery. I got the lab work done and completed the pre surgical appointment. Then I got a call from the doctor’s …
Was treated with respect & everything I needed was provided promptly. Nurses& aides were delightful. My only complaint is that I was not set up with therapy for s while & I need therapy. …
My father checked in to USC Keck Verdugo having been transferred from SM/UCLA. He has Alzheimers and was in need of a transitional place before going to assisted living. He was sent to the geriatric psyche ward on the 7th floor. …
Should be -stars, as not only responsible for negligence in my mothers’ death in 2002, but now, on January 10,2018, my daughter went to their emergency dept. as she was having a heart attack . Instead of treating her, they sent her down to …
The radiology department is a mess and unorganized. Two times in a row my appointment was not on the books. There is a long line with people waiting to check in and no place to sit. Overbooking appointments?
Very nice, attractive hospital. Nurses, Dr.’s, AP’s, etc (the staff) is very nice, friendly, helpful & caring. Good Hospital, I only went with a few less than minor issues. So I can’t say how a surgery would go; or anything above what is considered minor.
I came here and waited 30 minutes in the ER. When I was taken inside it took another 4 hours to get my pain meds that I never got. The nurse comes up to me to tell me it will take couple more hours because they only have 1 doctor for the …
My son was born at Verdugo Hill Hospital on a Wednesday afternoon and we were discharged on that Friday afternoon. Upon leaving the hospital the only people that had contact with my son were myself, my wife and my older son. …
Much improved since my last visit there. USC has done a good job upgrading procedures. The last time I was there (5 years ago) a woman from finance came to my room, while I was still flat on my back with a 102 degrees temp and pneumonia, …
We had our teenagers vaccines here, very nice and clean facility. Great customer service and friendly staff. Quick check in and check out. Free parking available.
I was a patient of Dr. Rose Taroyan in family medicine. I was never able to reach her office by telephone, either from the number on the website, on google or on her own business card. All the numbers just result in a run around on Keck …
I was doing a Ex Lap case the RN did not want to do a final count. I refused to leave the OR until the count was done the tech who was supposed to relieve me was in another OR room asleep. The next day I was taken off the schedule when I …
Nursing care is unprofessional . Once I waited 1hr and 15 minutes for pain medication ! I had to make a call from my cell phone to the nursing administrator I was told know one should wait that long for any nursing needs . Nurse told me …
Do not use them for mental health emergency. They treat you like a criminal and did not notify family when you are moved far away. Plus, they lied and said family was notified.
My spouse died at this hospital after suffering a heart attack. He had to WALK inside because there wasn’t a single wheelchair accessible in the emergency room. the staff was completely stupid. After I told the reception about his chest …
Professional and very friendly staff. Thank you for taking such great care of me and for helping me recover as quickly as possible. Very modern facility. Had no waiting time in the ER, was seen straight away. They make you feel safe even during covid they make sure everyone is being isolated and safe. Thank you VHH!
Dr. Webers patient care is disturbing and disgusting. Layla at the front desk is completely incompetent, His staff is rude, mixes up charts, I’m blown away this office is affiliated with USC
This hospital is okay and nurses here aren’t as great at doing their job. They aren’t sure of alot of things about their patient whenever I ask for a daily update or why my father have new orders. For emergency room and med/surgical floor. …
I have nothing but excellent things to say about Verdugo Hospital. My daughter was recently there overnight post her thyroidectomy. Everyone was exceedingly nice and bent over backwards to fulfill my needs as a worried parent and those of …
Had an extensive stay at Verdugo and received exemplary service! From the nurses to nutrition, everyone did a fantastic job! The hospital’s warm family feel is was made my stay bearable. I was glad to leave but hated to go. Job well done USC Verdugo Hills Hospital:)
This rating is strictly for the EVS, nursing, aid, tech, and front desk staff… I have yet to have a bad experience with any of these essential workers and I’ve certainly observed them dealing with some difficult situations. You have a wonderful front-line staff at USC Verdugo Hills
I had a heart attack in the early morning hours of Jan 5, 2018 and was taken by friends to the USC Verdugo Hills Hospital emergency room. A large staff in the emergency room addressed a life threatening situation immediately with true …
I try to avoid the ER there (3 visits total over 2 year period) as it is hit or miss depending on what doctor you get, but as I live 3-4 minutes away, I can at least drive myself there even when having a severe asthma attack which is not …
Why is this hospital still open? They are absolutely horrible. Who keeps giving them 5 star reviews? Are they paying for these or soliciting them somehow? My family member had to pass out from food poisoning before they would put an IV in …
Just had my baby here and the entire experience was top notch. We had an unexpected stay in the ICU and we were treated with respect and top level care the entire time we were there. From the doctors to the nurses to the RTs, techs and cleaning staff, top notch people at a top notch hospital. Thank you USC!!!
Overall the service with USC Keck Medicine is always good, but their billing is very unsatisfactory. They always over bill me for extra services even when I just come in for a basic preventive service. I would stay away from USC Keck if you can.
I was honestly blown away by the Emergency Room. I work in the hospital setting and received nothing but amazing care from every staff member I came in contact with. When the patient in the bed next to me had an issue it was addressed …
They seem to move really slowly, even when there’s literally no one else there. I also was left for long periods of time without any nurses checking on me or any way to reach a nurse if I needed one. Not my first choice for emergency rooms.
I’ve had both of my children there seven years apart 1992 & 1999 there were changes for the better. My daughter had a second out patient surgery on her knee here by Dr. Owens he’s great. In comparison to the first hospital she had her …
Went in for Covid, they turned me away and said good luck. Charged $500. Provided no care, treatment, or recommendations. Meanwhile others are getting IV’s or other treatment and bouncing back in days. Waited for 3 hours as well and others walked out. They clearly don’t care about your health and are just a out for a buck.
This hospital’s L&D and Postpartum care unit greatly exceeded my expectations. The doctors and nurses offer exceptional care and the resources available at this hospital outshine all others I have been to. The hospital staff is super kind and caring. I would highly recommend choosing this place to give birth.
I have been to the hospital and ER 5 or 6 times including taking our children a couple of times. The hospital staff especially the nurses are rude and under-trained. They would regularly ignore requests qbd needs and when showing up had the …
I brought my husband to the ER. What an experience. Our provider Kelli Kel was amazing, so attentive, and made my husband informed about everything that was being done. Our nurse, Chloe, was a rock star. It was a very busy night in the ER …
Was admitted for bleeding ulcers. The gastric doctor would not even consider helping with what was going on other than the medications I was taking at home which obviously were not working. While at Verdugo Hills Hospital my blood …
I took my daughter in to the Emergency Department this morning because she had been complaining of a very severe sore throat the night before. The staff were very warm and friendly. I had never used the ED services at USC Verdugo Hills …
I have been through the ER and subsequently hospitalized twice. I love the care I received and the staff’s humane treatment as well as the thoroughness and collaboration of the physicians here. They are excellent. All of the staff are …
Great experience! I went to emergency with abdomen pain on 20th June this year. They were pretty fast doing all lab works and imaging done and identify the issue. They admitted me with pancreatitis and cholecystitis into the hospital …
I have been here 3 times to this er in less than 2 weeks the ONLY reason I came here was I thought it was convenient being attached to USC and my actual doctor. The doctors I must say 2 were pretty good the staff nurses,, CNA horrible what …
This hospital has really gone hill.. DO NOT TAKE YOUR KIDS HERE!!! We have been pushed back in line because my children’s emergency wasn’t a big enough emergency but to a child with pain it’s huge! Waited hours! Ever since it turned to keck …
I’m giving Verdugo hospital ICU the 5 stars, once I was moved to the telemetry unit my care started falling off. 3 stars, after the shift with today’s nurse, who posted her number but hangs up when I called. I pushed the button for the …
I had a long and painful labor because I truly wanted to give birth completely natural. But after 60h of labor and dilated only 5cm , I decided to go for Epidural and Pitocin. So I stayed 12h more in labor and 5h pushing…so after almost …
My son needed it stitches, they asked us that only one parent could stayed with our toddler, the dr. told them that she needed both of us since we will need it to hold him, the person in charge reply that only one and that a nurse will …
Triaged you so you get billed and they get paid for doing nothing. Got billed $500 when I didn’t even see the doctor. I never got my test results from the urine test or anything but got billed for it. Scammers!!
Verdugo hills hospital used to be a good caring hospital caring for their patients going that extra mile to make sure everything is running smoothly. I was their Friday night for a endoscopy and the head nurse was supposed to call the GI to …
My teenage daughter was recently admitted to this ER via ambulance. She was placed on a gurney in the very back of the hallway: furthest from the nurses’ station. She was left completely unattended despite repeatedly calling for assistance. …
Gaslighting at the ER, unsafe crowded waiting room, do not recommend. They seem to care more about where to send the bill than the people. The woman in billing is the only one who seems to be doing her job. Maybe she should be the doctor.
I had procedure with laboratory department in Bend wit beautiful nurse names Nune ashkhatoyan the best nurse in the world
Very nice professional and helps us very much thanks God for that person🙏🙏🙏 …
One of the worst hospital experience I had. Waited an hour at the ER when no one was in the room with my mom crying out in pain.all the while the nurse and security guard where laughing up a storm. Nurses were never on time and are …
Best ER experience I have ever had. I came in at 6 PM after being unable to keep anything down all day, including water, and I have a condition that makes dehydration very dangerous for me. I got in very quickly considering how busy they …
Horrible experience. My 10 yr old daughter was experiencing severe abdominal pain, fever and not eating or drinking. We went on Monday and then went back on Wednesday and we were sent home (after 7+ hour visits) both times with no diagnosis …
After 2 weeks, numerous calls and a request to speak to a manager, before my doctor finally provided with the results of a CT scan.
For the follow up I turned to UCLA. Saw the specialist on a Friday, who …
I was admitted for surgery at Verdugo Hills Hospital. The nurses were attentive and very kind to me. I had an unusual and a rather terrifying event after surgery. The nurse assigned to me was quick thinking , informed the MD assigned that …
I was waiting in the ER for over 2 hours feeling intense dizziness, nausea, vomiting. They first saw 5 people who came in after I did. Their system is very flawed and is not fair to those who are suffering and waiting. They don’t care about you’re health. Also the nurse who took my vitals/history was very cold.
I was discharged from the emergency room with serious problems related to VTOS and NTOS. When I asked why the doctor who just came on shift is discharging me all I got where excuses and to go take medicine I was allergic to from a LVN who …
Even if this is late… I am commending the professionalism and good service of the staff of Verdugo Hills Hospital: from my entry to discharge. I had my colonoscopy procedure here in September 23, 2022. I’d like to thank: pre-admission (Helen Licu and Rita Miranda) and the team of Dr David Mell.
I came to the ER around 5:30 AM with my daughter having a lot of pain screaming and crying she had a fever have in mind there’s was only 3 patients before us and we were waiting to get a bed after 3 hours we finally got one , just imagine …
These group of intellectuals just kicked my mom out of my dad’s room and wouldn’t let her stay the night with my 72 year old father, who is paralyzed on the left side. On Friday he had stones in his gallbladder, Saturday, it was no …
I went to the emergency room and care assistants Anthony and Salvador made sure I was taken care of. I felt safe and not alone while I waited for my test results. A little wait time but the service has always been 5 stars.
I brought the woman that I provide caregiving for here for a doctor’s appointment. It’s a nice hospital. There is plenty of parking. The doctor we saw was very nice… Not sure that the disposition of this one doctor should affect the …
Hands down ladies and gentleman, the BEST care I have ever had under an emergency situation. EVERYONE that assisted me in the ER was amazing. EVERYONE!!!!! To be short, I had a kidney stone. Never before and here I was in excruciating pain …
I never had a bad experience with Verdugo Hills hospital until today. I had a terrible pain from my tonsils, and been waiting 6 hours with only updates but no response to my issues. I thank the nurses and doctors who were nice to me but the …
Amazing Hospital Staff and Facility! We were taken care of really well. Staff cares and are willing to help. Keep up the good work its nice to have an emergency room nearby that does a good job! Only thing I hope that could change is the wait times.
Worse place you can go in an emergency! My wife waited for almost two hours with only 8 people in the waiting room. We finally left, drove down to Glendale Adventist and she was admitted immediately. VH’s is great for a runny nose but if you have a real emergency you’ll be gambling with your life.
(Translated by Google) Your treatment of all the staff thank you all very much
(Original) …
(Translated by Google) We went yesterday for an emergency, after spending 5 hours without attention in the Deprororable ER of Hutington in Pasadena. In the executioner they treated us like people and urgently, they attended my wife, …
Went in for abdominal pain. A PA saw me. Was in excruciating pain. This has happened before and I needed to be admitted. Finally after many tests they found out what was wrong. I told this to the Physician assistant and requested she call …
My biggest issue with this hospital is reaching the right office to speak to. I got 2 missed calls & 2 voicemails from a doctors office, to schedule an appointment. When I called back the exact same number, I was taken to a generic …
I will never visit this hospital ever again. I was admitted as a patient in emergency department. I had provided my insurance and everything and yet again! I was billed a huge bill to my house and they did not even bothered to charge from …
Best hospital
Easy parking
First class service..
Awful
wibderful
great facility, great service
Takes forever just for some x-rays!
Best hospital ever great service
#NAME?
Emergency need wait 30min. Too long
An incredibly poor hospital, masquerading as a good one.
The worst hospital I have been in
Sadly, I cannot recommend this facility.
Great service!!! Everyone here was on top of the game. Excellent team of professionals.
Very clean and happy with the care they provide for my Grandmother
the worst hospital ever, especially the medical record release department. very rude and ignorant…
Having a great time at the smart-a-thon being hosted by Verdugo Hills Hospital.
Lazy doctors,lazy nurses they have a job & they don’t do it will never come back to this negligent hospital
Great hospital every body there cares about the patient
Worst hospital ever. This place is a joke and the doctors are rude and take forever. Stay away.
I have received wonderful care here . The staff is wonderful and very attentive .
I love VERDUGO hospital. Very professional people working there.
If you have an emergency you are screwed please save yourselves and go to another one that has nothing to do with USC hospital..
good
Awful! Shame on your hospital for making a 4 year old wait past midnight while you called in all other patients!
This place is highly unstaffed you have to wait almost 30 min for assistance there is no communication with anyone here and if you say something you are made to wait longer for help will never go here again
I had a great experience thier …the ppl we’re very nice to me… doctors nurses staff …etc an food is good
hi my name is Hayk im 3 day already having food poisoning and 3 day im going hospital to see a doctor nobody helping me
Understaffed, nurse kind mostly ,
My mom is a patient here and says she really likes the doctors,staff and treatment she’s receiving. Updates to come.
I got lucky with my visit. From emergency room to surgery and recovery unit, everyone was polite and professional.
Very good hospital nurses were very nice and helpful Physical therapist were nice Dr Gilbert is great and Julie was great also
Very bad hospital I went with my 3 years old son to the emergency I had to wait for long time and the charges was really very expensive for who doesnt have insurance The bill was really high. I dont recomend this hospital at all
The most horrible uncaring hospital in this era. No dignity no compassion, neither from the doctors nor the nurses. No care whatsoever, where is the board, how can they let this go this bad!!@
Modest surroundings.
An exceptional, responsive, caring staff of nurses.
I could not have had better care.
Such an awful experience here..stuck in a storage room.. came in in pain and left in pain..was told to come back if pain persists?? No real help here at all…
Rude staff, got cancelled once and another time I arrived it appeared that doctor called in sick and nobody called and informed me.
The worst place ever. Definitely not coming back here.
Their labor and delivery unit is wonderful. The care is first class and the level of comfort is exceptional.
I visited the radiology for the cat test my doctor told me I have ppo insurance they asked me $300 copays my insurance pay another $325 and again they bill me $171 they told me facility fee I just asked them if they can gave me discount …
Horrible experience ever…… The nurses were ok the doctor was rude as all hell….. Took forever and seemed anoyed…. Never made eye contact with me or my husband.. Very short, cold and omce again rude… It was a female doc.. Didnt catch her name
The pharmacists talk about their favorite kinds of donuts more than they do their job. Embarrassments. They deserve the electric chair.
When I read all the bad reviews and my husband was inside, I got scared! We don’t have any complaints, staff checked him in fast and did what they had to right away. I’m glad I took him in right away
I love going for my monthly checkups! It’s a really nice and beautiful place and also very sweet workers! ❤️
Excellent staff! Dr Crabb was caring and passionate about my daughter’s care. Kerry and evy were great nurses.
So far we’ve gotten 6 different bills from one visit. Billing department doesn’t help at all. Very rude, and doctors are very brief. Don’t go here.
US Verdugo Hills i had Great experience going through- the E.R and out to my Hospital Kiaser.
I have been going to this hospital since it opened for myself, family and friends. The director has made a great impact and the last ER visit for my mom was some of the best customer service ever experience at a hospital.
One of the best all-around medical facillities you’re ever going to find – treating a wide age-range. Having World-Class specialists and surgeons, right there on staff/the premises. They’ve saved my life many times over.
TaDa!!! After watching my delightful community hospital deteriorate for decades, I find myself an inpatient.
Well, the food is still inedible – seriously – but staff show wonderful improvement and the facility is lookin’ good. Many thanks USC!! Royan Herman
This is not a place to go for any type of Emergency situation. The staff here needs more training on HIPPA and being more sensitive to disabled patients. A lady in the waiting room told my deaf nephew to be quiet. She was angry that he was …
Went to ER with my son that had fever over 103 and rhey didn’t care waited for over an hr in waiting room with my son crying. POOR ER staff uncompassionate and in the end I ended up with a problem with social services because of their staff …
Los Angeles’ newest NICU and the only NICU in Eastern part of Los Angeles County offering 100% private rooms for every NICU baby. In conjunction with a state of the art birthing center that focuses on the mommy – baby and natural methods …
I was there from 3-27-13 till 4-13-13 for blood poisoning the nursing staff excellent Dr. Ann deadly I had dementia from blood poisoning. I was released 9pm did not know my name where I live phone number could not walk more than 500′ across …
Took my 13yr old son for his first vaccination and I’m glad to write that they were really quick and very professional. Good job front line workers.
I wish I could give it 0 stars. As a USC alum, I’m embarrassed by it.
They lost my Dad’s belongings during the transfer from ER to a room. He was a fall risk and they didn’t monitor him. He fell trying to get out of bed one …
Beautiful hospital. I especially like the garden atrium. Some of the staff were enjoying their lunches outside. Came in here for the EV plug-in parking. Road-Life Saver!
Do not go to this hospital for any tests! They overcharge for all lab tests, medical tests and imaging. They also threaten you with collections if you simply try and ask them to provide an itemized bill of their services. Profiteers!
My name is Knarik Eyvazoff, a cancer survivor from UCLA, for 22 years, I am an retired accountant, 74 years old with a lot of health issues. on Oct. 26,2015 my husband took me to Verdugo hills hospital/USC emergency, were the Dr. in …
My Mother is getting excellent care with a very professional and attentive medical staff. The care advocate Naomi explained in detail her condition, treatment and answered any questions I had. Very impressed with this facility.
Watch out for their ER Dr. John Crab -crabby like his name and totally uncompassionate! I was in excruciating pain due to original chest pain, but then nurse Monica shoved my back when turning on my side then grabed and twisted my arm with …
This organization bills you months after you are out of there and you already have paid everything.
When you call, they may say that you dont owe anything. …
I wanted to extend a heartfelt thank you for the fantastic Team of case managers at your Behavioral Health Unit. Mrs. Gohar , Mr.Nicky and Mrs. Taty’jana.They are dedicated, thoughtful, and compassionate professionals ! always going above …
My main complaint is about the on call doctor A. Dorian. I went into their emergency room at around 3:00 am with a kidney stone. I was in excruciating pain and had been throwing up repeatedly. The waiting room was completely empty except …
Although their emergency hospital is not an advanced facility , but the doctors do their best to help you. The big problem with this organization is that the staff are rude ( mentioned by too many patients) ,they should be nicer so they make it up for their limited abilities.
Doctors do not communicate. Doctor discharged my dad when he clearly wasn’t ready. They gave no resources or help. My dad needs 24 hour care but the doctor didn’t “authorize” it so now I’m stuck not knowing what to do. I call them and get …
Dear whomever it may concern,
I am extremely disappointed to share that the quality of care here at Verdugo Hills Hospital of USC has been an awful experience for me and my family. My …
In the waiting area with my dad so he can donate blood for his up coming surgery. We had an appt. for 12pm, we arrived at 11:30. A nurse walks up to my dad and asked if he can come back 30 minutes later. We asked why, the nurse told him …
Horrible horrible place doesn’t even deserve one star. Doctor was extremely rude and dismissive. We were recommended to go here to get a psychiatric evaluation by a social worker due to my fathers mental health. My dad has many physical …
Since USC took over, this Hospital rates (one) or even less. I WILL TRY TO AVOID HERE AS MUCH I CAN.. ER Staff are nice, but unfortunately they ONLY HAVE ONE DOCTOR for the entire Emergency Room…obviously it takes FOREVER until you get …
outpatient surgery was well coordinated from pre admission to discharge. Free parking, easy access to the entry, and great guidance on where to go and what to do.Vary caring nursing and volunteer staff.
Absolutely horrible!! As anything accociated with Glendale,ca My wife was admitted at 2:am on a sat. After we were refused transport to Huntington Hospital in Pasadena because of vomiting blood and a deep conjestive cough that caused the …
Do not go to this hospital if you are concerned about your health or your family’s health. The inpatient patient care is below par and so is its ER and Radiology. My mother had MRI done as an outpatient at the hospital and when the specialist looked at the results, he said that the 2 MRIs are contradicting one another.
Waiting 4 Hours in the EMERGENCY Room. My 1 year old Never got seen DONT COME HERE
I’ve been a patient of this Hospital since early 80’s, for over 30 years I’ve had many procedures, & surgeries there, as well as a few ER trips. …
I was scheduled for surgery a month in advance. I got time approved off work. My GF got time approved to care for me after surgery. I got the lab work done and completed the pre surgical appointment. Then I got a call from the doctor’s …
Was treated with respect & everything I needed was provided promptly. Nurses& aides were delightful. My only complaint is that I was not set up with therapy for s while & I need therapy. …
My father checked in to USC Keck Verdugo having been transferred from SM/UCLA. He has Alzheimers and was in need of a transitional place before going to assisted living. He was sent to the geriatric psyche ward on the 7th floor. …
Should be -stars, as not only responsible for negligence in my mothers’ death in 2002, but now, on January 10,2018, my daughter went to their emergency dept. as she was having a heart attack . Instead of treating her, they sent her down to …
The radiology department is a mess and unorganized. Two times in a row my appointment was not on the books. There is a long line with people waiting to check in and no place to sit. Overbooking appointments?
Very nice, attractive hospital. Nurses, Dr.’s, AP’s, etc (the staff) is very nice, friendly, helpful & caring. Good Hospital, I only went with a few less than minor issues. So I can’t say how a surgery would go; or anything above what is considered minor.
I came here and waited 30 minutes in the ER. When I was taken inside it took another 4 hours to get my pain meds that I never got. The nurse comes up to me to tell me it will take couple more hours because they only have 1 doctor for the …
My son was born at Verdugo Hill Hospital on a Wednesday afternoon and we were discharged on that Friday afternoon. Upon leaving the hospital the only people that had contact with my son were myself, my wife and my older son. …
Much improved since my last visit there. USC has done a good job upgrading procedures. The last time I was there (5 years ago) a woman from finance came to my room, while I was still flat on my back with a 102 degrees temp and pneumonia, …
We had our teenagers vaccines here, very nice and clean facility. Great customer service and friendly staff. Quick check in and check out. Free parking available.
I was a patient of Dr. Rose Taroyan in family medicine. I was never able to reach her office by telephone, either from the number on the website, on google or on her own business card. All the numbers just result in a run around on Keck …
I was doing a Ex Lap case the RN did not want to do a final count. I refused to leave the OR until the count was done the tech who was supposed to relieve me was in another OR room asleep. The next day I was taken off the schedule when I …
Nursing care is unprofessional . Once I waited 1hr and 15 minutes for pain medication ! I had to make a call from my cell phone to the nursing administrator I was told know one should wait that long for any nursing needs . Nurse told me …
Do not use them for mental health emergency. They treat you like a criminal and did not notify family when you are moved far away. Plus, they lied and said family was notified.
My spouse died at this hospital after suffering a heart attack. He had to WALK inside because there wasn’t a single wheelchair accessible in the emergency room. the staff was completely stupid. After I told the reception about his chest …
Professional and very friendly staff. Thank you for taking such great care of me and for helping me recover as quickly as possible. Very modern facility. Had no waiting time in the ER, was seen straight away. They make you feel safe even during covid they make sure everyone is being isolated and safe. Thank you VHH!
Dr. Webers patient care is disturbing and disgusting. Layla at the front desk is completely incompetent, His staff is rude, mixes up charts, I’m blown away this office is affiliated with USC
This hospital is okay and nurses here aren’t as great at doing their job. They aren’t sure of alot of things about their patient whenever I ask for a daily update or why my father have new orders. For emergency room and med/surgical floor. …
I have nothing but excellent things to say about Verdugo Hospital. My daughter was recently there overnight post her thyroidectomy. Everyone was exceedingly nice and bent over backwards to fulfill my needs as a worried parent and those of …
Had an extensive stay at Verdugo and received exemplary service! From the nurses to nutrition, everyone did a fantastic job! The hospital’s warm family feel is was made my stay bearable. I was glad to leave but hated to go. Job well done USC Verdugo Hills Hospital:)
This rating is strictly for the EVS, nursing, aid, tech, and front desk staff… I have yet to have a bad experience with any of these essential workers and I’ve certainly observed them dealing with some difficult situations. You have a wonderful front-line staff at USC Verdugo Hills
I had a heart attack in the early morning hours of Jan 5, 2018 and was taken by friends to the USC Verdugo Hills Hospital emergency room. A large staff in the emergency room addressed a life threatening situation immediately with true …
I try to avoid the ER there (3 visits total over 2 year period) as it is hit or miss depending on what doctor you get, but as I live 3-4 minutes away, I can at least drive myself there even when having a severe asthma attack which is not …
Why is this hospital still open? They are absolutely horrible. Who keeps giving them 5 star reviews? Are they paying for these or soliciting them somehow? My family member had to pass out from food poisoning before they would put an IV in …
Just had my baby here and the entire experience was top notch. We had an unexpected stay in the ICU and we were treated with respect and top level care the entire time we were there. From the doctors to the nurses to the RTs, techs and cleaning staff, top notch people at a top notch hospital. Thank you USC!!!
Overall the service with USC Keck Medicine is always good, but their billing is very unsatisfactory. They always over bill me for extra services even when I just come in for a basic preventive service. I would stay away from USC Keck if you can.
I was honestly blown away by the Emergency Room. I work in the hospital setting and received nothing but amazing care from every staff member I came in contact with. When the patient in the bed next to me had an issue it was addressed …
They seem to move really slowly, even when there’s literally no one else there. I also was left for long periods of time without any nurses checking on me or any way to reach a nurse if I needed one. Not my first choice for emergency rooms.
I’ve had both of my children there seven years apart 1992 & 1999 there were changes for the better. My daughter had a second out patient surgery on her knee here by Dr. Owens he’s great. In comparison to the first hospital she had her …
Went in for Covid, they turned me away and said good luck. Charged $500. Provided no care, treatment, or recommendations. Meanwhile others are getting IV’s or other treatment and bouncing back in days. Waited for 3 hours as well and others walked out. They clearly don’t care about your health and are just a out for a buck.
This hospital’s L&D and Postpartum care unit greatly exceeded my expectations. The doctors and nurses offer exceptional care and the resources available at this hospital outshine all others I have been to. The hospital staff is super kind and caring. I would highly recommend choosing this place to give birth.
I have been to the hospital and ER 5 or 6 times including taking our children a couple of times. The hospital staff especially the nurses are rude and under-trained. They would regularly ignore requests qbd needs and when showing up had the …
I brought my husband to the ER. What an experience. Our provider Kelli Kel was amazing, so attentive, and made my husband informed about everything that was being done. Our nurse, Chloe, was a rock star. It was a very busy night in the ER …
Was admitted for bleeding ulcers. The gastric doctor would not even consider helping with what was going on other than the medications I was taking at home which obviously were not working. While at Verdugo Hills Hospital my blood …
I took my daughter in to the Emergency Department this morning because she had been complaining of a very severe sore throat the night before. The staff were very warm and friendly. I had never used the ED services at USC Verdugo Hills …
I have been through the ER and subsequently hospitalized twice. I love the care I received and the staff’s humane treatment as well as the thoroughness and collaboration of the physicians here. They are excellent. All of the staff are …
Great experience! I went to emergency with abdomen pain on 20th June this year. They were pretty fast doing all lab works and imaging done and identify the issue. They admitted me with pancreatitis and cholecystitis into the hospital …
I have been here 3 times to this er in less than 2 weeks the ONLY reason I came here was I thought it was convenient being attached to USC and my actual doctor. The doctors I must say 2 were pretty good the staff nurses,, CNA horrible what …
This hospital has really gone hill.. DO NOT TAKE YOUR KIDS HERE!!! We have been pushed back in line because my children’s emergency wasn’t a big enough emergency but to a child with pain it’s huge! Waited hours! Ever since it turned to keck …
I’m giving Verdugo hospital ICU the 5 stars, once I was moved to the telemetry unit my care started falling off. 3 stars, after the shift with today’s nurse, who posted her number but hangs up when I called. I pushed the button for the …
I had a long and painful labor because I truly wanted to give birth completely natural. But after 60h of labor and dilated only 5cm , I decided to go for Epidural and Pitocin. So I stayed 12h more in labor and 5h pushing…so after almost …
My son needed it stitches, they asked us that only one parent could stayed with our toddler, the dr. told them that she needed both of us since we will need it to hold him, the person in charge reply that only one and that a nurse will …
Triaged you so you get billed and they get paid for doing nothing. Got billed $500 when I didn’t even see the doctor. I never got my test results from the urine test or anything but got billed for it. Scammers!!
Verdugo hills hospital used to be a good caring hospital caring for their patients going that extra mile to make sure everything is running smoothly. I was their Friday night for a endoscopy and the head nurse was supposed to call the GI to …
My teenage daughter was recently admitted to this ER via ambulance. She was placed on a gurney in the very back of the hallway: furthest from the nurses’ station. She was left completely unattended despite repeatedly calling for assistance. …
Gaslighting at the ER, unsafe crowded waiting room, do not recommend. They seem to care more about where to send the bill than the people. The woman in billing is the only one who seems to be doing her job. Maybe she should be the doctor.
I had procedure with laboratory department in Bend wit beautiful nurse names Nune ashkhatoyan the best nurse in the world
Very nice professional and helps us very much thanks God for that person🙏🙏🙏 …
One of the worst hospital experience I had. Waited an hour at the ER when no one was in the room with my mom crying out in pain.all the while the nurse and security guard where laughing up a storm. Nurses were never on time and are …
Best ER experience I have ever had. I came in at 6 PM after being unable to keep anything down all day, including water, and I have a condition that makes dehydration very dangerous for me. I got in very quickly considering how busy they …
Horrible experience. My 10 yr old daughter was experiencing severe abdominal pain, fever and not eating or drinking. We went on Monday and then went back on Wednesday and we were sent home (after 7+ hour visits) both times with no diagnosis …
After 2 weeks, numerous calls and a request to speak to a manager, before my doctor finally provided with the results of a CT scan.
For the follow up I turned to UCLA. Saw the specialist on a Friday, who …
I was admitted for surgery at Verdugo Hills Hospital. The nurses were attentive and very kind to me. I had an unusual and a rather terrifying event after surgery. The nurse assigned to me was quick thinking , informed the MD assigned that …
I was waiting in the ER for over 2 hours feeling intense dizziness, nausea, vomiting. They first saw 5 people who came in after I did. Their system is very flawed and is not fair to those who are suffering and waiting. They don’t care about you’re health. Also the nurse who took my vitals/history was very cold.
I was discharged from the emergency room with serious problems related to VTOS and NTOS. When I asked why the doctor who just came on shift is discharging me all I got where excuses and to go take medicine I was allergic to from a LVN who …
Even if this is late… I am commending the professionalism and good service of the staff of Verdugo Hills Hospital: from my entry to discharge. I had my colonoscopy procedure here in September 23, 2022. I’d like to thank: pre-admission (Helen Licu and Rita Miranda) and the team of Dr David Mell.
I came to the ER around 5:30 AM with my daughter having a lot of pain screaming and crying she had a fever have in mind there’s was only 3 patients before us and we were waiting to get a bed after 3 hours we finally got one , just imagine …
These group of intellectuals just kicked my mom out of my dad’s room and wouldn’t let her stay the night with my 72 year old father, who is paralyzed on the left side. On Friday he had stones in his gallbladder, Saturday, it was no …
I went to the emergency room and care assistants Anthony and Salvador made sure I was taken care of. I felt safe and not alone while I waited for my test results. A little wait time but the service has always been 5 stars.
When I arrived there was only a short wait until I was called back for the nurse to take vitals. …
I brought the woman that I provide caregiving for here for a doctor’s appointment. It’s a nice hospital. There is plenty of parking. The doctor we saw was very nice… Not sure that the disposition of this one doctor should affect the …
Hands down ladies and gentleman, the BEST care I have ever had under an emergency situation. EVERYONE that assisted me in the ER was amazing. EVERYONE!!!!! To be short, I had a kidney stone. Never before and here I was in excruciating pain …
I never had a bad experience with Verdugo Hills hospital until today. I had a terrible pain from my tonsils, and been waiting 6 hours with only updates but no response to my issues. I thank the nurses and doctors who were nice to me but the …
Amazing Hospital Staff and Facility! We were taken care of really well. Staff cares and are willing to help. Keep up the good work its nice to have an emergency room nearby that does a good job! Only thing I hope that could change is the wait times.
Worse place you can go in an emergency! My wife waited for almost two hours with only 8 people in the waiting room. We finally left, drove down to Glendale Adventist and she was admitted immediately. VH’s is great for a runny nose but if you have a real emergency you’ll be gambling with your life.